Near Round Rock, TX 78664
Andy
Job Details: 04/29/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for range damage. Inspected unit and found dent On left side panel part of cabinet. Looked at parts brake down and could not find replacement part. Called tech line and spoke with TJ (SR# 7727698190) Made aware of issue and what was found. No repairs are to be done at this time.; ordrng 1 SEENOTE (OFFICE TO CALL TRADE CARE )
Near Austin, TX 78746
Robert
Job Details: 04/29/2020
DISHWASHER WHIRLPOOL GU2275XTVY1 Arrived on job for complaints of buttons not working. Found panel wire harness damaged. After replacement test operation. No leaks detected at time of service.
Near Lampasas, TX 76550
Cliff
Job Details: 04/29/2020
WASHER MAYTAG MHW5500FW1 Arrived on site to diagnose a washing machine that is not completing cycles. Tested unit and found water level sensor error saved in control. Water level sensor will need to be replaced to complete repairs. Also advised homeowner on splash list bleach creating an excess of suds in the unit that can prevent center from registering properly.; ordrng 1 WPW10448876 (switch-wl)
Near Liberty Hill, TX 78642
Keith D.
Job Details: 04/29/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite and tested operation found unit not responding. And screen stuck on bake cycle but unit is not actually baking or heating up. Unit will need new console to repair. ; ordrng 1 W11297707 (console)
Near Rogers, TX 76569
Al
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Arrived to inspect ice maker and temperature concerns.Found the freezer temperature was 70 and refrigerator temperature was 70 as well.Accessed the compressor and found it warm and running. The condenser fan motor was also running.There is no ice production due to unit temperatures.Ordering compressor, access valve and dye drier.Office to reschedule with customer for soonest possible appointment.; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (ACCESS VALVE (RESEARCH)) and 1 W10779331 (COMPRESSOR ) and 1 WPW10143759 (UV DRIER) and 1 WPW10239732 (EVAPORATOR )"
Near Leander, TX 78641
Wesley
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM Arrived onsite and restored proper function by installing fill arm in the actuator slot. Unit is now operating as designed.
Near Georgetown, TX 78626
Tyler B.
Job Details: 04/29/2020
DISHWASHER WHIRLPOOL WDF330PAHS2 "Arrived to inspect unit with door falling, found pad, wore. Replaced and tested properly"
Near Driftwood, TX 78619
Leonardo
Job Details: 04/29/2020
MICROWAVE GE SCB1001KSS01 Arrived on site to test unit for display not working and buttons not working. Test unit and found display flickering not allowing to set time to cook and buttons not responding. Also unit is missing waveguide will order new control board and new panel and wave guide. Office to reschedule will need autho ; ordrng 1 WB06X10638 (CANOPY MICA) and 1 WB07X10927 (PANEL )
Near Killeen, TX 76542
Al
Job Details: 04/29/2020
DISHWASHER IKEA IDT830SAGS0 Arrived to inspect dishwasher with no power.Confirmed the complaint and checked voltage at the outlet and got 120.Removed the junction box and found white wires were burned at the connector.I spliced the damaged wire and capped it together.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied Job complete
Near Georgetown, TX 78626
Wesley
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite and found unit with frosted up ff Evap. Ordering Evap motor and cover and drawer panel for cosmetic concern. ; ordrng 1 W10633627 (motor-evap) and 1 W11211387 (EVAP COVER) and 1 WPW10564297 (front-pan)
Near Georgetown, TX 78633
Lou
Job Details: 04/29/2020
M/W OTR WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave with water in the vent. Upon further inspection, the customer advised that they found water in the cabinet above the microwave approximately two weeks prior to today. I found no evidence of a leak at the ceiling or in the cabinet above the unit. Turned the fan on and never heard the damper open or close. When I removed the unit form the wall, I found that the damper had not been installed when the unit was installed. I installed the damper and retested and the unit is operating as designed. Job completed."
Near Riesel, TX 76682
Jonathan M
Job Details: 04/29/2020
MICROWAVE FRIGIDAIRE FGMO205KFB Arrived on site for microwave that had no power. Inspected unit and work area. Found unit would not turn on. Remove the top panel and tested voltage found voltage not passing the noise filter. Tested capacitor and magnetron and found capacitor completely dead.; ordrng 1 5304492543 (filter)
Near Buda, TX 78610
Leonardo
Job Details: 04/29/2020
DISHWASHER MAYTAG MDB4949SDM1 Arrived on site to test unit for unit not washing correctly. Test unit and found wash motor covered in calcium will need new motor.
Near Georgetown, TX 78628
Wesley
Job Details: 04/29/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite and installed panel to repair dents in old panel from being crushed.
Near Georgetown, TX 78628
Lou
Job Details: 04/29/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site to inspect washer not starting. Upon further inspection, I placed the unit in diagnostics and it began to show an F3 error code but it erased. I tested the unit and it operated as designed. I tested the console and it passed. When I pressed power and then the start button, the unit beeped ad would not start. No water leaks observed during service, job completed. Unit left unplugged."
Near Georgetown, TX 78628
Wesley
Job Details: 04/29/2020
WASHER MAYTAG MHW6630HC0 Arrived onsite and found unit operating with trickle leak from dispenser. Replaced drawer. All checks good. Advised customer on findings and repair.
Near Waco, TX 76705
Jonathan M
Job Details: 04/29/2020
ICE MACHINE WHIRLPOOL KUIS18NNTW0 Arrived on site for unit that is not making ice. Inspected unit and work area. Unit had ice at the bottom of the unit and was making ice. Customer stated that the unit was making ice but that it was still making sounds. Unit was making a sound as we were talking and I found the recirculating pump trying to recirculate the water but no water in the reservoir. Tested unit fill and found low water presssure. Replaced inlet water valve as a precaution but told the customer to check her water pressure coming to the unit due to calcium build up around the inlet water valve. Unit is working as designed. Call complete.
Near Kyle, TX 78640
Jacob
Job Details: 04/29/2020
DRYER SAMSUNG DV42H5000EW/A3 Arrived onsite for unit not heating. Tested unit. Upon inspection. Found that heating element has gone bad. Rescheduled with customer.; ordrng 1 DC97-14486A (ASSY DUCT)
Near Temple, TX 76501
Jonathan M
Job Details: 04/29/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site for dryer that won’t start. Inspected unit and work area. Tested voltage at the wall and found voltage bouncing around on the L2 to neutral circuit. Least an in-service diagnostics and found an F4 E4 (L2 Line voltage issue), F4 E3 (restricted airflow), and F2 E1 (UI stuck button) error codes. I called Techline and spoke to Butch SR#7727696277. He advise just to check the thermal fuse due to the airflow issue but to have the customer fix the electrical problem and get the vent cleaned to ensure no further problems. Checked fuse and found fuse blown. Replaced fuse and tested unit. Unit is working as designed. Removed lint out of blower wheel housing and behind the vent exhaust to ensure no further air flow issues. Call complete."
Near Del Valle, TX 78617
Jacob
Job Details: 04/29/2020
RANGE GE JGBP28DEMBB Arrived onsite for Display to unit to and rear burner knob not working. Opened up back of control board. No issues at this time. Job complete
Near Austin, TX 78745
Kevin
Job Details: 04/29/2020
DRYER MAYTAG MED6630HW0 "Arrived on site and inspected dryer and did not find any error codes, ran dryer on diagnostic cycle and found all functions are operating normally. Customer had some general questions about dryer operation the dryer is operating as intended at this time, job complete."
Near Cedar Park, TX 78613
David Z
Job Details: 04/29/2020
MICROWAVE JENN-AIR JMV8208WP1 "Arrived on site to diagnose microwave that the upper grill / vent has broken off of. Examined unit and could see stress cracks around the mounting plastic on the grill. It looks like these grill mounting pints are a bit fragile and plastic, and will crack and break off where they are held in. Heat from the stoves they are mounted over is likely making the plastic brittle. Weight of the metal panel is adding to the stress on the plastic. At this time I did install a new grill on the unit and hand tightened the mounting screws with a screwdriver to make sure they are not overnight and can crack plastic. Call complete."
Near Seguin, TX 78155
Noah D
Job Details: 04/29/2020
WASHER MAYTAG LAT5910BAW "Arrived on site to inspect washer for leaks, upon inspection found the inlet hoses were leaking on the ground leaving the water rings, instructed customer to get new hoses to fix issues. Complete"
Near Round Rock, TX 78665
Andy
Job Details: 04/29/2020
DISHWASHER BOSCH SHEM3AY55N01 Arrived on site for dishwasher has crack. Inspected unit and found cracked panel. Ordering part. Will return no water leaks present at time of service.; ordrng 1 00777874 (PANEL )
Near New Braunfels, TX 78130
Noah D
Job Details: 04/29/2020
DRYER WHIRLPOOL WED49STBW1 "Arrived on site to install door due to paint issues, but the new door did not include new seal and adhesive which is needed for a correct repair. Office to reschedule. Please place on cancellations ; ordrng 1 W10823580 (SEAL) and 1 WP279368 (ADHESIVE )"
Near Austin, TX 78727
Eman J.
Job Details: 04/29/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site for a dishwasher not heating. Ran diagnostics got error code 7,1 which is no heating. I replaced the heater. Ran diagnostics again got no error codes, everything works as designed. No leaks found at time of service. Job complete."
Near Kyle, TX 78640
Kevin
Job Details: 04/29/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found no airflow through lint screen, disconnected vent hose from rear of dryer and airflow returns. Vent to the exterior of the home will need to be cleaned/cleared in order to correct issue. Job complete"
Near Austin, TX 78741
Kevin
Job Details: 04/29/2020
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived on site and inspected dishwasher and found customer is using laundry detergent pods. Explain that this will not work and dishwasher pods will need to be used. Dishwasher is leaking due to sudsing from laundry pods. No water leaks detected at time of service, job complete. 7727697788"
Near New Braunfels, TX 78132
Noah D
Job Details: 04/29/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to inspect washer for not washing correctly, upon inspection found the gear case spilling oil everywhere and screeching, replaced gearcase and all parts, retested with no noise. Job complete"
Near Round Rock, TX 78665
Paul
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID WSR57R18DM02 Arrived onsite for a no cool refrigerator to possibly replaced sealed system components. I tested the unit and checked pressures. I found an insufficient compressor not pumping correctly. I replaced the compressor and installed a low side service tap. I installed a UV drier. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.8 oz’s of R134A. I tested the unit and it is working as designed.
Near Jarrell, TX 76537
Cliff
Job Details: 04/29/2020
DISHWASHER GE GDF620HGJ5BB Arrived on site to replace control board for dishwasher. Installed new board and service LED on control stated incorrect software indicating a bad control. ; ordrng 1 WD21X24901 (CONTROL)
Near Liberty Hill, TX 78642
Keith D.
Job Details: 04/29/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite and tested operation. Found no faults in memory and unit operating properly. Customer has video with chicken nuggets in upper oven and as soon as the door opens steam rolls up onto touch panel and the panel begins acting as if selections are being made but nobody is touching screen. Called tech line and spoke to Leon #7727698952. Recommenced customer covering items cooking in oven to reduce steam while baking. Instructed customer of recommendation from tech line. Job complete
Near Temple, TX 76502
Jonathan M
Job Details: 04/29/2020
REFRIGERATOR FRIGIDAIRE FFHS2611LBNA Arrived on site for refrigerator that shutting off the breaker consistently. Inspected unit and work area. Customer had unit turned off. Plug the unit in and unit begin to run as designed. Both compressor and evaporator fans came on without shutting off the breaker. I called Electrolux Techline and spoke to Steve SR# 83545322. He advised this issue is most common within the compressor or defrost circuits and had me running tests with the defrost circuit by checking for amperage going to the heater. Unit was within range. Then he had me checking amperage at the compressor and the compressor was within range. He had me test the outlet for polarity and for proper voltage. Outlet was within range. He had me run to the breaker and we found 5e unit on a GFCI breaker. He then told me to stop and advise the customer to change their outlet to a non AFI or GFCI designated breaker. Call complete.
Near Austin, TX 78746
Robert
Job Details: 04/29/2020
OVEN WHIRLPOOL JGW8130ADW Arrived on job for door not unlocking. Instructed customer on clean setting.
Near San Marcos, TX 78666
Leonardo
Job Details: 04/29/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to test unit for damaged on right side. Found damaged panel and wrapper. Ordering new panel W11175576. Office to reschedule ; ordrng 1 W11175576 (PANEL )
Near Austin, TX 78758
Eman J.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM01 Arrived on site for refrigerator freezing. Tested system found that the control and defrost heater are bad. Replaced the control and ordering new heater part number WPW10316428. ; ordrng 1 WPW10316428 (heater)
Near Andice, TX 78628
Lou
Job Details: 04/29/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to install previously diagnosed and ordered parts. Per the recommendation of techline at the previous service call, I removed and replaced the door switch/interlock assemblies and tested. The unit still did not operate. I removed and replaced the fuse/filter board and retested and still nothing. Found where a piece of the main control board was broken off and removed and replaced the board and retested. Unit is operating as designed. Job completed."
Near Austin, TX 78746
Robert
Job Details: 04/29/2020
WASHER MAYTAG MVWB835DW0 Arrived on job for complaints of not powering on. Found console not working. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78724
David S
Job Details: 04/29/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to install previous diagnosed parts. I gained access to the right front burner infinite switch and replaced new. I tested the unit and all the burners came one. Unit operated as design. Job complete
Near San Marcos, TX 78666
Robert
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL GI6FARXXY08 Arrived on job for complaints of ice in the bottom of freezer. Replace tube and removed ice.
Near Austin, TX 78744
Kevin
Job Details: 04/29/2020
RANGE WHIRLPOOL WGG745S0FS02 "Arrived on site and found front panel glass is broken, after replacing panel door is now correct. Job complete"
Near Killeen, TX 76549
Al
Job Details: 04/29/2020
DRYER MAYTAG MEDB850YW0 Arrived to install previously ordered part.Removed and replaced the element.Reassembled and unit tested as designed.Job complete
Near New Braunfels, TX 78130
Robert
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on job for complaints of cracked liner. Used repair kit to seal cracked liner.
Near Georgetown, TX 78633
David S
Job Details: 04/28/2020
REFRIGERATOR KENMORE 1.07E+02 "Arrived on site for refrigerator not cooling in both sections. Inspected the unit and work area. Gained access to the evaporator and found no frost pattern on the evaporator. Gained access to the compressor, found compressor hot to the touch. I could hear the compressor click and start and than it stopped. Found compressor not getting out of start up. Compressor has failed and will need to be replaced to repair.
Near Georgetown, TX 78626
Cliff
Job Details: 04/28/2020
DRYER MAYTAG MEDC465HW0 Arrived on site to diagnose a dryer that is making abnormal noise. Tested all parts components and could find no failures with unit at this time and all noises an operations are normal. Called tech line and Spoke with Andrew. He agreed unit is running as manufacturer intended. No repairs needed at this time and all is working properly.File#7727691154
Near Austin, TX 78737
Kevin
Job Details: 04/28/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and inspected washer and found no saved error codes, ran all functions in manual diagnostics and everything passed. Found a washer is not on a dedicated outlet and recommended that this be corrected. Started washer on a extra light cycle and it filled with 6 to 8 inches of water and then progressed cycle. Water is operating as intended. Job complete"
Near Austin, TX 78727
David S
Job Details: 04/28/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for dryer door not closing, and gasket damaged. I inspected the unit and work area. Found the inner door panel warped and not closing properly. I am ordering the inner door panel WP695737.; ordrng 1 WP695737 (DOOR PANEL)"
Near , TX 78621
Andy
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found failed main control, UI and evaporator fan/cover/harness.
Near Killeen, TX 76549
Al
Job Details: 04/28/2020
RANGE WHIRLPOOL WFE320M0EB2 Arrived on-site and immediately called Whirlpool Safety line and spoke with LISAI advised them the customers issues and the points I made for him to avoid the area of the vent tube due to the sharpness of the part.Lisa with Safety notated the account and provided me with the Consumer Safety phone number to give to customer.Job complete Same SR # 7727641442
Near Austin, TX 78702
Leonardo
Job Details: 04/28/2020
OVEN WHIRLPOOL WFG320M0BS3 Arrived on site to test unit for open shorted sensor. Replaced sensor test unit by heating 350 and unit test good job complete.
Near Austin, TX 78736
Kevin
Job Details: 04/28/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and inspected refrigerator and found some water on the bottom of the fresh food section. Confirmed drain hose is clear, used steamer to clear drain pan at fresh food evaporator. Also found condensation is building up where adapter meets rear wall, recommended that adapter replaced..; ordrng 1 W11126056 (adapter)"
Near Canyon Lake, TX 78132
Noah D
Job Details: 04/28/2020
DISHWASHER KITCHENAID KDTE204GPS0 "Arrived on site to inspect dishwasher for not draining, upon inspection I found the drain hose not working correctly, replaced drain pump and hose but no water went through tube, must replace drain tube with curve and flap. ; ordrng 1 W10545278 (TUBE)"
Near Round Rock, TX 78681
David S
Job Details: 04/28/2020
DRYER FRIGIDAIRE LEQ2152EE0 "Arrived on site for unit shorting out and a burning smell. I inspected the unit and work area. Tested power to the unit and was getting good voltage. Found the control shorted out and burnt and the control wiring harness damage. I am ordering the control wiring harness 134394400, and returning with the control to complete the repair. Office to schedule return visit.; ordrng 1 134394400 (WIRING HARNESS)"
Near Pflugerville, TX 78660
Wesley
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB02 Arrived onsite for noisy refrigerator humming. Used pads to mitigate and informed customer on repair. All checks good. Unit is now operating as designed. Advised customer on findings.
Near Bartlett, TX 76511
Cliff
Job Details: 04/28/2020
REFRIGERATOR LG LSXS26366S/00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found failed water valve assembly. Water valve assembly will need to be replaced to complete repairs. .; ordrng 1 AJU34125555 (VALVE)
Near Austin, TX 78753
Wesley
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived onsite and found customer had defrosted fridge and freezer for over 24 hrs. Turned on and found operating as designed and cooling properly. Mad sure doors are sealing properly and advised that in event of ongoing issue. Defrost function can be inspected.
Near Leander, TX 78641
Lou
Job Details: 04/28/2020
RANGE WHIRLPOOL WFE515S0JB0 "Arrived on site to inspect range oven door dented. Upon further inspection, I found that the outer door glass was not seated properly in the outer door panel. I resented it and tested and the unit is operating as designed. Job completed."
Near Austin, TX 78728
David Z
Job Details: 04/28/2020
WASHER MAYTAG MVWC415EW0 "Arrived on site to diagnose washer that was not spinning out. Performed diagnostic and found the hub was stripped out, and gearcase shaft was just spinning in basket. Attempted to remove washplate but unit is rusted all around, and washplate is blatantly rusted to the gearcase shaft. Advised customer it would need a new tub basket and gearcase.
Near Austin, TX 78744
Kevin
Job Details: 04/28/2020
WASHER MAYTAG MVWC565FW0 "Arrived on site and inspected washer and found gearcase has failed, attempted to remove agitator and found it is seized, will need to bring back agitator and all lower components.; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W11161960 (AGITATOR ) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)"
Near Spring Branch, TX 78070
Noah D
Job Details: 04/28/2020
REFRIGERATOR LG LSC27950SB "Arrived on site to install solenoids due to ice issue, replaced solinoid and retested, no problems found all functions returned. Complete"
Near Austin, TX 78731
David Z
Job Details: 04/28/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site to install new refrigerator door to resolve gapping issue due to warped door. Replaced door and retested. Gap,is now closed and all is working as designed. Call complete."
Near Taylor, TX 76574
Andy
Job Details: 04/28/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to install previously diagnosed gearcase and hub. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details: 04/28/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for no sounds. Upon inspections found the chimes had stopped, restored factory setting and retested. All chimes and sounds returned. Job complete"
Near Austin, TX 78748
Kevin
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on site and replaced freezer door diagnosed by previous technician. After replacing took one picture of the door registering closed. No water leaks from connections at time of service, job complete"
Near Copperas Cove, TX 76522
Al
Job Details: 04/28/2020
REFRIGERATOR GE GSH25JSXN "Arrived to inspect ice maker issues.Found the ice maker was in fact not producing ice
Near Round Rock, TX 78665
David S
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site for drain tube being clogged. Gained access to the drain tube and found the tube partially clogged. I removed the clog and reassembled the unit. I found the tube was not sealing properly against the fridge. I used permagum from my truck stock to seal the tube properly. No water leaks detected at this time.
Near San Marcos, TX 78666
Robert
Job Details: 04/28/2020
WASHER WHIRLPOOL WTW7040DW0 Arrived on job for complaints of not starting cycle. Found the console not responding to commands
Near Pflugerville, TX 78660
Andy
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator with damaged door. Inspected unit and found damaged FC door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78746
Luis
Job Details: 04/28/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site for no lights in freezer. Diagnosed a defective led module,replaced left lower led module powered unit on leds working as designed"
Near Cedar Park, TX 78613
Lou
Job Details: 04/28/2020
DISHWASHER LG LDF7551ST "Arrived on site to inspect dishwasher stopped operating. Upon further inspection, I found the unit non responsive. Checked the breaker and it was on. I removed the junction box cover and found the wiring harness had shorted. I found corrosion on the wiring. I re-wired the harness and turned the drain pump on and drained the water from the tub. Started the unit in a Quick Wash and when the motor came on it should under as if it were struggling to operate. I advised the customer that I would need to reschedule and order a sump/motor assembly. I am ordering the sump/motor assembly and a CNOTE-2HR JOB.No water leaks observed during service.; ordrng 1 AJH72949004 (SUMP ASSYRIAN) and 1 CNOTE (2HR JOB)"
Near Austin, TX 78746
Wesley
Job Details: 04/28/2020
WASHER LG WM3370HWA Arrived onsite and found new control to not be exactly the same configuration with one incompatible clip. Swapped control all the same and connected incompatible clip. Unit will turn on and chime but no lights and no function. Took pic of og control configuration. Reordering control and UI. Autho required; ordrng 1 EBR78534403 (UI) and 1 EBR78534503 (CONTROL )
Near Austin, TX 78750
David Z
Job Details: 04/28/2020
REFRIGERATOR MAYTAG MSS26C6MFZ00 Arrived on site to diagnose refrigerator that was making noise from the RC. Performed diagnostic and found the diffuser was again making a large amount of noise and was not fully closing.Retested and all is working as designed. Call complete.
Near Austin, TX 78756
Chase
Job Details: 04/28/2020
DRYER WHIRLPOOL WED4850HW Arrived on site. Customer said service not needed at this time. Advised to contact office if issues persisted. Job complete"
Near Austin, TX 78703
Leonardo
Job Details: 04/28/2020
MICROWAVE JENN-AIR JMW2430DP03 Arrived on site to test unit for turntable not working. Test unit and split microwave form oven and found loose connection to turntable motor. Test unit and unit test good job complete.
Near Austin, TX 78734
Luis
Job Details: 04/28/2020
REFRIGERATOR ELECTROLUX EI24BC65GS2 "Arrived on site for cooling complaint. Per customer unit would power off on its own and at times stop cooling,diagnosed a defective control board,ui control also not showing all led digits,found no issue with response from ui. Main control will be need
Near San Marcos, TX 78666
Robert
Job Details: 04/28/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived on job for complaints of timer not advancing. Timer will stop after one second. Ordered control for replacement. ; ordrng 1 W10878844 (cntrl-elec)
Near Bee Cave, TX 78738
Brandon
Job Details: 04/28/2020
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site for customer complaint of washer not spinning or agitating, found faulty main control, I replaced main control, unit tested good."
Near Hutto, TX 78634
Andy
Job Details: 04/28/2020
DRYER MAYTAG MEDX655DW1 "Arrived on site to install previously diagnosed switches and control. Removed failed parts, realized that PTS switch was not ordered. Ordering part. .; ordrng 1 WPW10563095 (relay-pts)"
Near Temple, TX 76502
Jonathan M
Job Details: 04/28/2020
REFRIGERATOR FRIGIDAIRE FGHC2331PFCA "Arrived onsite for refrigerator that is having issue with the icemaker. Customer advised that the issue is not with ice production but with the icemaker dispenser not dispensing ice. Inspected unit and work area. Found unit was having a hard time pushing through the ice chunks. Tested impeller and motor and found unit working as designed. Removed ice bucket and found ice buildup inside the ice container. I called Fridgidare techline and spoke to Ronny. He advised that the issue is probably with the icemaker feeling too much. He advised that with the ice bridging, the dispenser motor was having a hard time breaking it apart. Adjusted fill level for icemaker and tested unit. Unit is working as designed. Call complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect forge for frost buildup in freezer, per CS shimmed back area and leveled at feet, no gaps in gasket found. Job complete"
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 04/28/2020
RANGE AMANA AGR5330BAS3 Arrived on site to test unit for left rear burner not igniting. Found burner cap not sitting on burner head correctly. Secured burner cap test unit and unit test good job complete
Near Cedar Park, TX 78613
Lou
Job Details: 04/28/2020
DISHWASHER LG LDS5040ST "Arrived on site to inspect dishwasher with rust in the tub. Upon further inspection, I found rust residue around the gasket of the sump assembly. I inspected the racks for any rust spots and both were clear. I found rust residue on the elements. I found residue on the inner door panel and the dispenser as well. Recommended to the customer to clean the unit with a dishwasher cleaner and see if that would help get rid of the residue. Attempted to contact lg techline to inquire about this issue and if they’ve had anything reported on it, but the call kept dropping
Near Lakeway, TX 78734
Luis
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for cooling compliant. Unit running,ran diagnostics bimetal reading open with temp in freezer at 7° diagnosed unit will need harness assembly and main control. Need AUTHO ; ordrng 1 NEEDAUTHOFORHARNESSANDMAINCONTROL and 1 W11449066 (HARNESS )"
Near Belton, TX 76513
Jonathan M
Job Details: 04/28/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for freezer that is frosting at the top. Inspected unit and work area. Found gasket not creating full seal around the door. Silicone the edges of the liner to seal off any airflow potentially coming from the insulation and reheated gasket to form a better seal. Unit is working as designed. Call complete.
Near New Braunfels, TX 78130
Robert
Job Details: 04/28/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on job for complaints of fan error. Found the blower not working. Replaced fan and test unit.
Near Temple, TX 76502
Jonathan M
Job Details: 04/28/2020
DISHWASHER FRIGIDAIRE FGID2466QF5A Arrived onsite for dishwasher that has two missing spray arms. Inspected unit and work area. Found middle spray arm and lower spray arm detached from the unit. Both arms had been broken. Replaced lower spray arm but was sent with upper spray arm instead of middle. Ordering correct part and will return; ordrng 1 5304506740 (spray arm)
Near Copperas Cove, TX 76522
Al
Job Details: 04/28/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived to inspect damaged freezer handle.Confirmed, removed and replaced it.Reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.Job complete"
Near Round Rock, TX 78664
David S
Job Details: 04/28/2020
DISHWASHER WHIRLPOOL WDF520PADB7 "Arrived on site for dishwasher not working. Inspected the unit and work area found the dishwasher full of water. Hit cancel I have the dishwasher , I could hear the motor humming but not draining. I inspected the after disposal and found the dishwasher plug not punched out. Removed the plug and tested the unit. Unit operated as designed, no Katerina leaks detected.job complete."
Near Taylor, TX 76574
Andy
Job Details: 04/28/2020
REFRIGERATOR GE TBX16SITDRWH Arrived on site for refrigerator not cooling. Tested and inspected unit and found failed evaporator frost up due to defrost issue. Ordering bi-metal and defrost heater. Could not locate bi-metal on parts break down. Ordering parts research. Office to schedule return trip. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH ) and 1 WR49X393 (def htr kit)
Near Austin, TX 78727
David Z
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM02 Arrived on site to diagnose a refrigerator that was not cooling well and fan not running. Removed panel in FC and fan kicked on. Fan was pinched and not running. Defrosted Evap and replaced main control. Customer had said the unit had been run in warm for a while. Retested and fans are now working as designed and unit is cooling. Call complete.
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 04/28/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for right front burner not igniting correctly. Found burner cap not sitting correctly and unit still taking a little longer then normal. Advised customer to turn burner on and off to let the gas sit correctly then ignite again. Job complete.
Near Austin, TX 78749
Leonardo
Job Details: 04/28/2020
DISHWASHER KITCHENAID KDTE334DSS0 Arrived on site to test unit for dishwasher leaking. Test unit for leaking and found leak coming from the diverter motor. Replaced sump and motor Unit test good no leaks present at this time.
Near The Hills, TX 78738
Brandon
Job Details: 04/28/2020
COOKTOP KITCHENAID KCGD506GSS00 "Arrived on site for customer complaint of rear left no flame, and center rear orange tips. I removed the orifice and found good gas pressure to left rear burner, changed the orifice, same issue occurred, no flame. Ordering regulator, burner valves, tubing. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 MAN JOB ) and 1 W10449143 (regulator) and 1 W10827690 (tubing-gas) and 1 W10827692 (tubing-gas) and 1 W10844472 (valve-brnr) and 1 W10844473 (valve-brnr)"
Near Austin, TX 78746
Luis
Job Details: 04/28/2020
ICE MACHINE KITCHENAID KUIC15PRXS2 "Arrived on site for no ice. Removed front cover found broken wire on grid cutter,ran diagnostics good water flow entering reservoir pumps powered on,compressor powered on frost forming on evaporator plate. Diagnosed unit would need a new grid cutter,installed a new grid cutter assembly.
Near Killeen, TX 76549
Cliff
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB00 Arrived on site to diagnose a refrigerator with damaged handles. Found thread and handle for set screws damaged. Replaced handles and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details: 04/28/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site to inspect fridge for not producting ice in rf icemaker, upon inspection found the heater wires had been cut and the inlet lines had frozen, ordering inlet line. ; ordrng 1 W10917894 (TUBE )"
Near Pflugerville, TX 78660
Andy
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Arrived on site for refrigerator making loud noise, ice door stuck and ice at bin and Tested and inspected unit and found all ice door operations normal, showed user care guide that ice door can stay open a few seconds after removing cup from lever, And instructed customer that it is recommended to clean ice bin area every 2 to 3 weeks to reduce ice buildup. Inspected noise issue and found tubing rattling at compressor. Added needed pads from truck stock. Tested unit and all operations are normal. No water leaks present at time of service."
Near New Braunfels, TX 78130
Robert
Job Details: 04/28/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on job for complaints of communication error. Found the control nor reading console. Replaced control. No leaks detected at time of service.
Near Austin, TX 78730
David Z
Job Details: 04/28/2020
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site to install previously diagnosed parts to resolve the leak coming from back of unit. Installed new tub in unit and retested. Unit ran through diagnostic cycle, and stopped almost at the end cause lock disengaged. Checked on latch and found connector would not stay seated in latch, needs new latch. Ordering 1 WPW10443885. . ; ordrng 1 WPW10443885 (door lock)"
Near Austin, TX 78704
Wesley
Job Details: 04/28/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived onsite and found freezer gasket becoming misformed. Heat treated to restore seal. All checks good. Unit is now sealing properly.