Service History 114 - Appliance Express

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ04

Near Burnet, TX 78611

Maurice R

Job Details: 08/30/2024

"Arrived onsite for refrigerator has water gathering on the fc gasket. On inspection could see anything that was causing the issue. On further inspection the lower ear taps on the gasket were folded away from the unit, used heat gun to straighten them up. Sealed 95% of the air gap. Also found a gap between the fc moulin and the liner. I closed it up with clear silicone, will need a 3ft straight edge if customer calls back to see if there is bow in the fc moulin. No parts were installed during service and no leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Austin, TX 78757

Wesley

Job Details: 08/30/2024

Arrived onsite and found unit operating with good temps at time service. 5f and 40f with sparse loading and good ice production. Advised customer that the unit does not present with sealed system failures. Advised to load with non pershiable drinks etc and monitor for proper cooling.

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS01

Near Horseshoe Bay, TX 78657

Maurice R

Job Details: 08/30/2024

Arrived onsite for previous diagnosis parts. Installed the water reservoir and started the unit up. The unit started to make a slab of ice before I left. The chill plate was at 46. The IM is operating as design and no water leaks detected during service. W11614101

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Andice, TX 78628

Lou

Job Details: 08/30/2024

"Arrived on site to inspect range buttons not working. Upon further inspection, the customer advised the cooktop burners werent igniting. I tested the burners and found the middle and back right burners would not ignite, but the ignitor was arcing. I found the ignitors had dropped too low to make good contact with the burners. I adjusted the ignitors and secured them to the orifice holder and retested and unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HB05

Near Georgetown, TX 78628

Lou

Job Details: 08/30/2024

"Arrived on site to inspect cooktop flames too high. Upon further inspection, I tested the cooktop burners and found the flames extremely high due to the unit not being converted. Also found the back right burner ignitor wont turn off once the burner has ignited. I gained access to the switch harness and found the switch to the back right burner is getting stuck when turning it on. I am ordering the conversion kit, spark module, switch harness and CNOTE-LSO PER CUSTOMER REQUEST. Scheduled return service for 09/05/24 (MS). N9 gas leaks detected during service.; ordrng 1 W11561443 (Switch harness) and 1 WPW10475149 (Module) and 1 W11205318 (Conversion kit) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hutto, TX 78634

David Z

Job Details: 08/30/2024

"Arrived on site to diagnose dishwasher that was not washing dishes. Tested unit and confirmed the wash motor isn't running, unit fills and sits. Replaced sump and motor to resolve. Retested and verified proper wash action. Parts used - W11613480. No water leaks found."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Waco, TX 76705

Jonathan M

Job Details: 08/30/2024

Arrived on site for a dryer that is making abnormal noises. Inspected unit and work area. The customer advise. The unit was making a new sound and have the unit running. I heard the sound and could hear the blower wheel rubbing against the blower wheel housing. I gained access to the blower wheel and found it cracked causing the issue. I replaced the blower wheel and tested the unit. The unit began to work and operate as designed. Call complete. WP697772.

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Hewitt, TX 76643

Jonathan M

Job Details: 08/30/2024

"Arrived on site for a washing machine that is not draining properly. Inspected unit and work area. Around the unit through diagnostics and found an F0 E5 (off balance load) error code. Attached is the suspension and found the suspension was good. Around the unit through a diagnostic cycle and found that during the agitation and spin portions of the cycle, I could hear the basket skipping. I was able to remove the agitator after several minutes and found the agitator, completely stripped and rusted. I also found the hub assembly completely stripped, causing the issue. Ordering both agitator and hub assembly and rescheduled the customer to 9/5. No parts were installed.; ordrng 1 W11550891 (Agitator) and 1 W10528947 (Hub)"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Temple, TX 76504

Jonathan M

Job Details: 08/30/2024

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the inlet valve and tested the unit. I found the unit working and operating as designed. Call complete. W11513255.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Temple, TX 76502

Jonathan M

Job Details: 08/30/2024

"Arrived on site for a washing machine that is not draining. Inspected unit and work area. The customer advised the unit is draining but its draining extremely slowly. She turned the unit on and I confirmed the drain pump running but barely any water coming out, indicating something was causing a restriction of water flow. I gained access to the drain pump filter and found a five dollar bill and a bra pad covering the drain pump filter, causing the issue. I removed the obstructions and reassembled the unit. I found the unit working and operating as designed. Call complete. No parts were installed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Austin, TX 78754

Matthew

Job Details: 08/30/2024

"Arrived onsite for unit still intermittently powering off. Customer stated unit will power off for a few days at a time, then without doing anything it would power back on. On arrival unit was on. Inspected and found supply voltage at outlet was variable. At times would get 120 vac, then 30-90 vac. Made recommendations to customer as a safety issue the outlet should be replaced. Not to say that this will correct the issue with the microwave but should be corrected. Called tech line , spoke to Steve SR7739824099. Explain issues and tech suggested that unit appears to be loosing power, although currently functioning. Customer will monitor and try calling in a failed state for better troubleshooting. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Austin, TX 78746

Scott

Job Details: 08/30/2024

"Arrived on site ,replaced door side coupler ,washer and ice bin W11347840, WP2220458, WP2305382. Unit is dispensing ice properly . No water leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Austin, TX 78754

Matthew

Job Details: 08/30/2024

Unit moved to 1150. Arrived onsite for unit not starting a cycle. Found when cook cycle is started the unit would only start for 1-2 seconds then stop. Disassembled and found frame near switches bent not allowing good contact with switches. Pulled forward near control and realigned switches. Tested and now making good contact. Tested unit several times and unit is functioning properly. Job complete. . No parts used

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Cedar Park, TX 78613

Daniel A

Job Details: 08/30/2024

Arrived on site to inspect dishwasher leaving standing water in sump after cycle. Upon initial inspection I found water inside the tube to be settling toward the front of the door due to the unit not being level (photo) I leveled the unit and tested all the functions by placing unit into diagnostics and running component testing. The unit is operating as designed. No water leaks observed during service. No parts installed.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Leander, TX 78641

Daniel A

Job Details: 08/30/2024

"Arrived on site to inspect washer making s lot of noise during spin. Upon further inspection, placed unit into diagnostic and observed error F7E1. I ran a manual agitate and spin and on spin I observed a loud roaring indicating the gearcase is bad and the and basket unstable as it spins even by had indicating. That there is some damage to the basket as well. I also found a heavy amount of blockage on the drain ports on the basket that would also contribute to the customer experiencing the washer not spinning correctly while in use. Upon further inspection, I found that there is also quite a bit of noise coming from the belt and cam assembly and the cam is showing moderate/heavy signs of wear. I will need to replace the gearcase, basket, belt and cam. I am ordering a basket assembly. W11178224 and returning with prescreened parts office to schedule return service. No water leaks observed during service.; ordrng 1 W11178224 (Basket)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Leander, TX 78641

Daniel A

Job Details: 08/30/2024

Arrived on site to install previously diagnosed and ordered parts. Replaced main wire harness W11643701 and control W11626074. Tested unit and the unit is now operating as designed. No water leaks observed during service. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Austin, TX 78746

Scott

Job Details: 08/30/2024

"Arrived on site for door freezing in fresh food section . Also found ice cream is soft . No frost build up. Temps are 29 in deli tray , upper fresh food section @ 10 degrees higher. Thermistor test passed ,and past temp history indicates both sections are running normal. Ordering door ui . Call to set return . No water leaks detected at time of service . No parts installed ; ordrng 1 W11574767 (Door ui)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Leander, TX 78641

Daniel A

Job Details: 08/30/2024

"Arrived on site to inspect freezer not cooling completely. Upon arrival, I found the unit was unplugged. I proceeded with component testing with the thermistors, fans, heater and fuses. All components test fine and no evidence of a defrost issue. I replaced the control based on the description of what happened. I tested the unit and monitored temperature. Frost pattern was developing fine and unit is operating as designed. No water leaks observed during service. W11648650"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS11

Near Round Rock, TX 78681

Daniel A

Job Details: 08/30/2024

Arrived on site to install previously diagnosed and ordered part. I shaped and formed and then installed the RC gasket. The customer advised that occasionally she will hear a loud sound that will last for an hour or more. I checked for any source of the sound but could not replicate it. The unit is operating as designed no water leaks observed during service. W10830162

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Leander, TX 78641

Miguel

Job Details: 08/30/2024

"Arrived on site for refrigerator not cooling. Customer says unit stops cooling and lights go out, they can reset by unplugging but will happens again a few days later, unit cooling at this time. Right side refrigerator gasket is torn. There is a low voltage short causing controls and lights to fail. Recommend new led control WPW10624574, , Hv control WPW10675033, supply board W10804160, door W10815687, evap motor W11087438, valve W11482383, evap motor W11249952, mullion W11176246, condenser fan W11127829, light floor W11215631, deli control WPW10769076, harness W11170612, user interface W11330971, icemaker W11658802. Over authorized amount. Will submit for authorization. ; ordrng 1 Authorization (Authorization)"

We serviced a

WHIRLPOOL DISHWASHER

Model Wdt730hamz0

Near Liberty Hill, TX 78642

Miguel

Job Details: 08/30/2024

Arrived on site for dishwasher not starting. Found start button does not respond. Also found unit will not go into diagnostics. Evidence of leak from vent. Moisture from vent cause control to short. Pic taken. Will need vent and control. Also found gasket appears warped. Marked motor as use on return in case it is also needed. Office will call to schedule. ; ordrng 1 W11682810 (Vent) and 1 W11510780 (Vent tube) and 1 W11498831 (Gasket)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Liberty Hill, TX 78642

Miguel

Job Details: 08/30/2024

"Arrived on site for oven not working. Screens just keeps resetting. Unresponsive. Removed from wall. Good connections at console. Found 251v, 126 each side to ground and common. Zero from G-C. Replaced control panel. Verified operation. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Austin, TX 78737

Ryan B

Job Details: 08/30/2024

"Arrived on site to replace upper spray arm diagnosed on previous trip. Replaced upper spray arm, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED WPW10498900"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Austin, TX 78735

Ryan B

Job Details: 08/30/2024

"Arrived on site to inspect unit for chirping noise during operation. Upon closer inspection found unit in cubby on pedestal in tight closet, pictures included. Will need 2nd man to do any type of of work. Ran diagnostic cycle to inspect unit for sound, could not replicate. Looked under unit found multiple feet did not having locking not in correct position could possibly be cause of noise. Will need to return with second tech. Office to reschedule. ; O-emld tckt"

We serviced a

MAYTAG DRYER

Model MGD7230HC3

Near Round Mountain, TX 78663

Maurice R

Job Details: 08/30/2024

"Arrived onsite for for broken panel. On inspection found bth sides of the panel broken, pulled the new panel out and only one side was broken. Ordering a another panel. No parts installed during service.; ordrng 1 W11413567 (Panel) and 1 WP8312709 (Clips)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ11

Near Round Rock, TX 78681

Daniel A

Job Details: 08/30/2024

"Arrived on site to inspect refrigerator occasionally making noise. Upon further inspection placed the unit into diagnostics and checked the fans compressor and diffuser. All components are operating fine with no unusual or loud sounds. There is no evidence of ice on evaporator fan. Upon testing the ice maker, I observed that fill is operating as designed and has no issue with overflowing. Unit is operating as designed. No water leaks observed during service. No parts installed."

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Austin, TX 78749

Ryan B

Job Details: 08/30/2024

Arrived on site to inspect unit for leaking. Upon closer inspection f0e2 for over suds. Ran diagnostic cycle unit ran with no issue and no leaks. Inspected all hoses and locations water travels found no signs of hoses being failed or locking points not holding. Filled unit up to have water touch door and the called for drain. Informed customer drawer must be in all the way or unit could leak. There. Could not replicate issue. Replaced valve due to build up. No leaks present. Job complete. W11688995

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Kyle, TX 78640

Ryan B

Job Details: 08/30/2024

"Arrived on site to replace gearcase, slider, clutch, rotor and screw diagnosed on previous trip. Replaced gearcase, slider, clutch, rotor and screw, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11449841 W11260238 W10734521 W10754448 W10752189"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Round Rock, TX 78665

David Z

Job Details: 08/30/2024

Arrived on site to diagnose refrigerator making buzzing sound when dispensing a good volume of water. Customer also said icemaker sounds like it doesn't fill sometimes and has to try twice. I tested the unit and confirmed an usually loud buzzing coming from the valve. I replaced the valve and filled up several large containers of water. Noise is gone and unit is working as designed. Parts used - W11548535.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Hutto, TX 78634

David Z

Job Details: 08/30/2024

"Arrived on site to diagnose range tripping breaker. Customer said builder came and had tried a burnoff to resolve. I confirmed the tripping breaker and replaced both elements. I reset and disconnected ground strap. Heated to 500, and secured ground strap at 300 degrees and unit completed the 500 degree bake. I did notice that the ground strap for the terminal block was cut off, and this may be causing issues as well. Customer advised to first have breaker replaced, and if issue continues we need to replace that terminal block. At this time unit is cooking properly. Parts used - W10856603, W11182108."

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Pflugerville, TX 78660

David Z

Job Details: 08/30/2024

"Arrived on site to diagnose oven with door not setting correctly. Examined unit and found the door was slightly canted right, and the left side of the door was sticking out 1/8 inch, while the right side was flush. Called tech line after thoroughly inspecting the door and chassis ( SR7739819811 on another ticket for same issue). I replaced hinges and found no change, and then hinge receivers in the chassis. Fitment did not improve much. After reporting to tech line they said to replace the outer and inner door as well. Per tech line ordering door parts. Office to schedule return. Parts used - W11100732 x2, W11598230, W11598229; ordrng 1 W11653626 (Outer Door) and 1 W11178521 (Badge) and 2 W11100732 (Receivers)s and 1 W11617223 (Inner door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM03

Near Fort Cavazos, TX 76544

Tyler

Job Details: 08/30/2024

Arrived on site for refrigerator not making ice. On arrival found high leak in sealed system and added uv drier WPW10143759 and recharged system with 47g of r600 after repairin leak. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Temple, TX 76502

Gerry C

Job Details: 08/30/2024

"WFW560CHW4 Arrived to inspect door issue. The customer advised the door was difficult to close and the machine would shake during spin. I was able to adjust the door to correct closing issues. The leveling feet required the jamb nuts to be tightened to prevent movement and I found and corrected loose screws on the pedestal bracing. Operational test good, no leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Copperas Cove, TX 76522

Tyler

Job Details: 08/30/2024

"Arrived on site for washer needing slider, gearcase, and rotor. On arrival installed w11393685 gearcase, and w10754161 rotor, and slider w10734521. Tested washer and found it working as designed with no leaks. Call complete"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Elgin, TX 78621

Matthew

Job Details: 08/29/2024

Arrived on site for a washer dryer combo unit where the dryer will not start a cycle. Inspected unit. Insured unit was receiving proper voltage. Found that door switch tab had broken off. Replaced door switch. Tested and unit is now functioning properly. Job complete. Used wp3406108

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Elgin, TX 78621

Matthew

Job Details: 08/29/2024

Arrived on site for dented panel. Replaced panel and tested. Unit is functioning properly. Job complete. Used w11620706

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Elgin, TX 78621

Matthew

Job Details: 08/29/2024

Arrived on site for unit not powering on. Upon arrival verified supply voltage and voltage is good. Disassembled and removed UI to inspect control and UI harness. verified voltage to control and to console and voltage is good. Console is not responding.Replaced console and tested. Unit is now functioning properly. Job complete. Used w11413566

We serviced a

WHIRLPOOL REFRIGERATOR

Model ART318FFDB10

Near Harker Heights, TX 76548

Gerry C

Job Details: 08/29/2024

ART318FFDB10 RG: Arrived on site for no cool fridge. During diagnostic tested temperature and they read 10 degrees in the fc and 42 in rc . Observed control turn on compressor then right away turn off compressor.Replaced part# w11660617 did further testing control turned on compressor and it stayed on this time . Product was as expected no water supply connected.

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Killeen, TX 76549

Gerry C

Job Details: 08/29/2024

MEDB855DC4 RG: Arrived on site for a dryer not heating . Upon inspection found the element had burned out and stopped heating replace element part#wp3387747 Tested dryer heats and cycles as expected No visible signs of water leaks from water supply.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Jarrell, TX 76537

Tyler

Job Details: 08/29/2024

"Arrived on site for range tripping breaker. On arrival replaced control w11594224 after verifying power supply was 246(L1-L2), 122(L1-n), 123(L2-n), 0(n-g). Instructed customer on best preheat8ng tips to prevent my breaker trip issue. Unit works as designed. Call complete"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78758

Andrew R

Job Details: 08/29/2024

Arrived onsite to replace previously diagnosed part. I replaced the inlet thermistor that was previously diagnosed. The unit is now functioning as designed and cycles as designed. Call complete. INSTALLED WP8557403 THERMOSTAT FIXED.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Manor, TX 78653

Wesley

Job Details: 08/29/2024

"Arrived onsite for compressor overheat concerns and found unit freezer compartment 0f in the ice bin and between -5f and 4f various location readings upon initial open. Making temps, medium ice production. Customer concerned about slow ice production. .75 amp draw running compressor. Ordering ui and control and thermistor for possible short cycling and icemaker for intermittent production concerns, ruling out sealed system failure at this time due to making temps and running properly. Explained paint burn mark near condenser line joint to be from torch heat during manufacturing. ; ordrng 1 W11203289 (Ui) and 1 W11700250 (Icemaker) and 1 W11546690 (Control box) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78717

Andrew R

Job Details: 08/29/2024

Arrived onsite to replace previously diagnosed parts. I replaced the basket diagnosed by prior technicians job under the service pointer- W11684122 as well as the control that was diagnosed. I ran a calibration once everything was installed. The unit is now functioning as designed. No water leaks present at time of service. Call complete. INSTALLED W11172199 BASKET AND W11607637 CNTRL-ELEC.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Burnet, TX 78611

Lou

Job Details: 08/29/2024

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the sump,assembly and tested. I found error codes F4E3-motor failure and F7E1-no heat stored. Cleared the codes and continued with testing and the unit is operating as designed with no error codes at the end of testing. No water leaks observed during service, job completed. W11613479"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Burnet, TX 78611

Lou

Job Details: 08/29/2024

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the ice maker and air divider. While replacing the air divider, I found debris on the back cover blocking airflow to the compressor area and removed it. Tested the unit and it is operating as designed. No water leaks observed during service, job completed. W11557001, W11466308"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Cedar Park, TX 78613

Andrew R

Job Details: 08/29/2024

"Arrived onsite for dryer making grinding/thumping noise. I confirmed a thumping noise is present. I replaced the rollers, idler pulley and belt using the kit provided to me. Tested the dryer and the noise is still present. Need to replace the drum as it seems to be out of round. Office to RS. ORDERING W10899578 DRUM ASSEMBLY. Installed 4392065 Norm Repair; ordrng 1 W10899578 (Drum assembly)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Leander, TX 78641

Lou

Job Details: 08/29/2024

"Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and the panel failed to respond. The builder pulled the unit out and we found the unit was not plugged in. Plugged the unit in and placed it in diagnostics and the unit is operating as designed with no error codes present. No water leaks observed during service, job completed. No parts installed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Taylor, TX 76574

David Z

Job Details: 08/29/2024

"Arrived on site to diagnose washer that was not washing. Unit would fill, then drain. I tested the unit and found an incredibly slow fill that was timing out. I checked the supply and found good pressure, indicating a weak valve. Replaced the valve and ran a cycle. Verified unit working properly and did progress cycles. Parts used - W11513255"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Hutto, TX 78634

David Z

Job Details: 08/29/2024

"Arrived on site to diagnose dishwasher that was not running the motor. Tested unit and found motor silent, but getting voltage. Replaced sump and motor assembly and tested. Verified proper operation with no water leaks present. Parts used - W11613479."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Hutto, TX 78634

David Z

Job Details: 08/29/2024

"Arrived on site to diagnose washer that was not spinning out clothes, and sometimes leaving soap suds. Customer said delicates and some other cycles weren't spinning out. When I powered on the unit I found some cycles had the spin set to off. Advised this is a known software issue and the cycle settings need to be checked before hitting start to make sure spin is enabled. I checked mechanical parts and found nothing broken or out of spec. When I ran a clean washer cycle there was a good amount of suds, which could be causing some issues. Also advised unit needs some balance, and cycles too small may stop due to being unable to balance. Customer can run drain and spin on those cycles. No failures found. Unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Hutto, TX 78634

David Z

Job Details: 08/29/2024

Arrived on site to diagnose washer with issue with agitator. On arrival customer showed me the agitator tower was disconnected from the wash plate. I checked the tower and found the bolt was not tightened from factory and had worked it's way out and the agitator fell off. I was able to reattach the tower and bolt with no issues. Verified agitator is tight and all working as designed. Repair completed. No parts needed.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Austin, TX 78747

Ryan B

Job Details: 08/29/2024

"Arrived on site to inspect unit for noisy during spin and wash. Upon closer inspection found unit off balance leaning to right side also found sad pad ripped off from basket moving so drastically. Found debris lodged between motor cover and motor causing noise. Removed debris, tested unit, unit ran but jumped significantly. Found suspension failed. Ordering suspension. Rescheduled for 9/5; ordrng 1 W11396716 (Suspension)"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Pflugerville, TX 78660

David Z

Job Details: 08/29/2024

"Arrived on site to follow up on dryer making some noise when in use. Customer showed me a video and the unit was squeaking when it had some towels in it. The noise sounded very much like an exterior movement squeak, and nothing internal. When I ran the unit with a load of wet towels I could hear the noise after a minute, and once I physicsly touched / shifted the unit the squeaking stopped. It's likely from moving the unit out / shifting the structure that caused this noise. There's no damage to cabinets, and noise went away once I moved the unit at all. Advised there's no mechanical repair we can make, cabinets / structure needs to settle and unit should be fine, but there is no fixing a squeak like that. Call completed."

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Austin, TX 78745

Luis

Job Details: 08/29/2024

"Arrived on site for no ice in fresh food compartment. Checked temp in icemaker housing,temp reading 7? checked ice container compartment reading 9? ran diagnostics good air flow,ran optics test passed,E5 error,replaced icemaker power cycled unit ran harvest test passed ran fill test passed. W11658802"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near New Braunfels, TX 78132

Andrey

Job Details: 08/29/2024

"Arrived on site to replace previously diagnosed gear case, slider, rotor and clutch, replaced parts and tested, unit is now running as designed, no leaks detected job complete installed W11449841, W10754448, W11260238, W10734521"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS3

Near New Braunfels, TX 78130

Andrey

Job Details: 08/29/2024

"Arrived on site to test unit for not washing dishes properly, customer stated that dishes are cloudy and sometimes still have food left on them , tested unit found multiple errors F10 E2 wax motor error, recommend replacing vent and dispenser, also customer is using a organic brand dishwasher detergent that may not cleaning dishes like other detergents, since customer does have a water softener advised customer to buy cascade liquid detergent and try out, ordering parts Rescheduled for 9/5; ordrng 1 W11649995 (Vent) and 1 W11412300 (Dispenser) and 1 W11646927 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Braunfels, TX 78130

Andrey

Job Details: 08/29/2024

"Arrived on site to test unit for doors squeaking, tested unit found FC bottom hinge squeaking, removed door found hinge is not damaged but just needs grease, added grease and tested unit is now functioning as designed, job complete installed WP542638"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near New Braunfels, TX 78130

Andrey

Job Details: 08/29/2024

"Arrived on site to test unit for not dispensing water properly, tested unit found water line kinked causing water to trickle at dispenser and ice maker, secured water line properly, customer was not convinced so he requested appointment for 9/05, if all functions remain working properly, he will call in and cancel, ; schdld next appmnt for 9/5 THU PM"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near New Braunfels, TX 78130

Andrey

Job Details: 08/29/2024

"Arrived on site to replace previously diagnosed reservoir, replaced and tested unit is now functioning as designed job complete installed W116113294"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD702MPS00

Near New Braunfels, TX 78132

Andrey

Job Details: 08/29/2024

"Arrived on site to test unit for water not dispensing properly, tested unit found water not flowing past the reservoir, found temperature in RC set to 33, set temperature to recommended setting at 37, used steamer to thaw out reservoir but could not get water to flow, advised customer to allow 24 hours, if water does not start flowing then the reservoir, valve and filter housing replacement is recommended, at this time job complete no parts installed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ11

Near New Braunfels, TX 78130

Andrew

Job Details: 08/29/2024

Arrived on site to test unit for little to no ice and no water dispensing. Removed water filter and water flow instantly is now working as designed. Advised customer to replace water filter. No parts replaced at this time. No leaks detected. Job complete.

We serviced a

WHIRLPOOL VENTHOOD

Model WVW53UC0LS

Near New Braunfels, TX 78132

Andrew

Job Details: 08/29/2024

Arrived on site to test unit for not venting properly. Found recirculating kit was not installed properly. Advised customer to contact company responsible for installation. Would need to reconfigure setup to allow for proper air flow. No parts replaced at this time. Job complete.

We serviced a

WHIRLPOOL VENTHOOD

Model WVU37UC6FS1

Near San Marcos, TX 78666

Andrew

Job Details: 08/29/2024

Arrived on site to test unit for motor not engaging. Found blower wheel was too tight to housing preventing from engaging properly. Adjusted blower wheel and unit now working as designed. No parts replaced at this time. Job complete.

We serviced a

MAYTAG WASHER

Model MVWC465HW

Near San Marcos, TX 78666

Andrew

Job Details: 08/29/2024

"Arrived on site to test unit for the excessive shaking and noise. Found gear she has failed, suspension was shot. Recommend gearcase, cam, belt, actuator, suspension, wash plate and hub. Needing autho for parts replacement and office to reschedule. ; ordrng 1 W11217817 (Suspension) and 1 W11239857 (Belt) and 1 W10919191 (Wash plate) and 1 W10528947 (Hub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Austin, TX 78738

Luis

Job Details: 08/29/2024

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Wpw10143759,w11506635,w11574734"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM05

Near Dripping Springs, TX 78620

Luis

Job Details: 08/29/2024

"Arrived on site for loud noise. Diagnosed loud noise from damper control,replaced damper control,powered unit on noise no longer present. W1113654,wpw10594330"

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Austin, TX 78749

Tim M

Job Details: 08/29/2024

"Arrived on site to test unit for not heating. Upon arrival customer claimed unit is still in warranty, provided POP. Attached to SD and sent to claims thread. Tested unit, found thermal cutoff reading open. Replaced cutoff (W10900067) and tested, unit is now heating and is running as designed. Ran a vent test and found vent is restricted, very poor airflow. Advised customer to hire a reputable company and get the vents cleaned before using the unit. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Jarrell, TX 76537

Tyler

Job Details: 08/29/2024

"Arrived on site for range tripping breaker on arrival found voltage at 242(L1-L2),121(L1-n), 121(L2-n), 0(n-g). Replaced w11182108 bake element, w10856603 broil element and w11696067 control. Tested oven and found it working as designed. Call complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Canyon Lake, TX 78132

Andrey

Job Details: 08/29/2024

"Arrived on site to test unit for clicking noise, tested unit found noise coming from damper, replaced damper and tested, unit is now running as designed, job complete installed WPW10594329"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL06

Near Dripping Springs, TX 78620

Luis

Job Details: 08/29/2024

"Arrived on site. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,powered unit on checked low side pressure good. W11686820,wpw10143759,w11506635"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Leander, TX 78641

Miguel

Job Details: 08/29/2024

Arrived on site for dishwasher not draining. Diagnostics shows f5e1. Test switch and it is working. All components pass test. Found disposal needs to be run. It was clogged at disposal and running disposal allowed unit to drain properly. Instructed customer. Call complete. No parts.

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Leander, TX 78641

Miguel

Job Details: 08/29/2024

Arrived on site for oven not heating. No errors stored. Removed from wall found rd wire does not have any voltage. Removed back panel. Confirmed elements are good. Thermal fuse is good. Followed back and found broken wire in junction box. Retired RD wire. Now getting correct voltage. Verified operation. Call complete. No parts

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Leander, TX 78641

Miguel

Job Details: 08/29/2024

Vacant house. Arrived on site for dishwasher showing error f9e1. Found water still in tub. Found plug was still in place on disposal side of drain. Knocked out plug. Diagnostics shows f9e1. Cleared and completed diagnostics. All components working. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Jarrell, TX 76537

Tyler

Job Details: 08/29/2024

"Arrived on site for range tripping breaker on arrival found voltage at 243(L1-L2),121(L1-n), 121(L2-n), 0(n-g). Replaced w11182108 bake element, w10856603 broil element and w11696067 control. Tested oven and found it working as designed. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Leander, TX 78641

Miguel

Job Details: 08/29/2024

"Arrived on site for refrigerator not cooling properly. 37f in refrigerator 20 in fzr. Incomplete frost pattern. Removed back panel and compressor is running hot. Oil coming out of precooler to cabinet connection. Will need new precooler, coupler, drier, and compressor. Office will call to schedule. ; ordrng 1 W11580057 (Compressor) and 1 W11678305 (Precooler) and 1 W11506635 (Coupler) and 1 WPW10143759 (Drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Georgetown, TX 78633

Tyler

Job Details: 08/29/2024

Arrived on sit to installed previously diagnosed seperator. On arrival reconfirmed issue and installed w11678832. Found unit working as designed. Call complete

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ5

Near Georgetown, TX 78633

Tyler

Job Details: 08/29/2024

"Arrived on site for oven not heating properly. On arrival found no errors. Ran unit set to 350 and found the following reading 378, 349, 384, 349, 387, 347, 384, 347 averaging 365 degrees. Spoke to whirlpool techline Sr#7739814722 and reported findings and techline stated unit is working as designed and customer should not be using round thermostat to check temps. Also informed customer that per techline her air fryer will not Make preheated beep noise because its not considered a preheat cycle. Unit is working as designed. No parts needed call complete"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Waco, TX 76710

Jonathan M

Job Details: 08/29/2024

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer stated that he can hear the icemaker try to cycle but he doesnt believe that any water is getting to the icemaker. I ran the unit into diagnostics and did find the icemaker motor turning but not dropping ice. When I went to go to the fill portion of the cycle, I found the valve buzzing, but no water entering into the icemaker. I gained access underneath The front toe plate and removed the icemaker filled tube from the water connector. I attempted to blow through the door and found a restriction inside the tube. I ran an icemaker fill test and found water coming out of the valve, indicating the issue was with the door. I am ordering the stainless freezer door and the office will need to get authorization for repairs as well as contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11577825 (Stainless FC Door)"

We serviced a

WHIRLPOOL DRYER

Model ETW4400WQ0

Near Waco, TX 76706

Jonathan M

Job Details: 08/29/2024

"Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer stated that the unit had been having issues with drying clothes already but that now its worse and its taking them forever to dry a load of clothes. I checked the lint screen and found a blanket of lint on the lint screen, indicating a potential airflow issue. I checked behind the dryer and found the vent hose completely crunched due to the customer pushing me Appliance all the way back to the wall. I checked all heating components and found all within range. I test the unit on a time to dry heat cycle and found the unit tumbling and eating. I advised the customer her issue was with airflow, and that she will need to change her vent to a periscope style dryer vent if she needs to push it up against the wall. I showed her pictures of how that would look, but did advise that she will continue to have these issues with the current way that it is installed. The unit is working and operating as designed. Call complete. No parts were installed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Mart, TX 76664

Jonathan M

Job Details: 08/29/2024

"Arrived on site for a refrigerator that is making abnormal noises periodically. Inspected unit and work area. The customer advised that the unit makes a gurgling noise, especially if they open up the refrigerator doors for any length of time. I could not replicate the sound with a customer advised that it comes from the refrigerator right in the center. I went ahead and replaced the damper control and tested the unit. I found the unit working and operating as designed. Call complete. WPW10479155."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Hubbard, TX 76648

Jonathan M

Job Details: 08/29/2024

Arrived on site for a refrigerator that is making ice buddies having ice clump in the ice container. Inspected unit and work area. I checked the fill tube and found that it was not inserted into the fill cup causing water to leak down into the ice container when the icemaker would try to fill. I corrected the fill tube placement and tested the unit. I found the unit working and operating as designed. Call complete. No parts were installed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Hillsboro, TX 76645

Jonathan M

Job Details: 08/29/2024

"Arrived on site to install previously diagnostic parts. Inspected unit and work area. I went to replace the shelves and the drawers, and found that the drawers did not include the rollers for the drawers. I installed the meat drawer with into the new shelf anyway, and found that without the rollers, The drawer was wobbly and hard to slide in and out. I called Whirlpool Techline and spoke to Travis SR# 7739627906. He had me send him several photos of the issue and advised that he would submit this unit for review. He advised that whirlpool be in contact with myself or the customer depending on the next steps. Call complete. W11243759 (2) and W11696630 (2)."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Manor, TX 78653

Daniel A

Job Details: 08/29/2024

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I took temperatures in the RC and FC and measured 3-FC and 34-RC. No signs of frost build up or defrost issues and fans are working fine. Ice production is solid. The unit is operating as designed and no issues found. No water leaks observed during service. No parts installed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Manor, TX 78653

Daniel A

Job Details: 08/29/2024

"Arrived on site to inspect ice maker no producing ice, upon further inspection, I ran an ice maker test and found that the ice maker motor has failed and will not rotate. I am ordering the ice maker W11696401. No water leaks observed during service. Office to schedule return visit. ; ordrng 1 W11696401 (Ice maker)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Manor, TX 78653

Wesley

Job Details: 08/29/2024

Arrived onsite and found unit with a backflow vibration problem for restricted duct outlet. Installed dampner under the motor mount. Unit is now operating as designed. Advised customer to have the duct opened for optimization and back pressure relief. No parts used.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Manor, TX 78653

Daniel A

Job Details: 08/29/2024

"Arrived on site to inspect dishwasher not cleaning or operating. Upon further inspection, I placed the units into diagnostics and observed F4E3 motor failure. I verified that the motor was receiving proper voltage. I replaced the sump and motor and tested the unit. The unit is operating as designed. No water leaks observed during service. W11665769"

We serviced a

WHIRLPOOL MICROWAVE

Model MT9160XBB0

Near Austin, TX 78728

Daniel A

Job Details: 08/29/2024

"Arrived on site to inspect microwave smoking and burning. Upon further inspection, I found that there is no wave guide cover allowing debris to enter wave guide. I found there to be evidence of overheating on the control board (photo) I ran a test for 1minute with a cup of water and immediately smelled a burning smell however did not observe any smoke. I disconnected the magnetron and retested for 1 min. I did not smell anything unusual during this test. At this point, because of the missing wave guide and burning while using running the unit with the high voltage components, I would conclude that the magnetron, diode and capacitor would need to be replaced as well as the wave guide cover. I would also replace the control as I observed what appears to be overheating on some of the components. (Photo)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78717

Daniel A

Job Details: 08/29/2024

"Arrived on site to install previously ordered and diagnosed part. I installed basket W10528947 however when I installed the retainer clip for the hub, it snapped. I am ordering a new hub and retainer clip W11385424 (retainer) W10528947(hub) I am scheduling for Wednesday 9/4. No water leaks observed during service.; ordrng 1 W11385424 (Retainer) and 1 W10528947 (Hub)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Manor, TX 78653

Wesley

Job Details: 08/29/2024

Arrived onsite for door hinge spring seizing due to lack of lubricant. Lubricated doorspring. Unit is now operating as designed. All checks good. Advised customer on repair. All checks good. No parts used.

We serviced a

JENN-AIR OVEN

Model JJW2830DS03

Near Austin, TX 78759

Wesley

Job Details: 08/29/2024

Arrived onsite for symtpoms of panel glitch f6e1. Removed panel and cleaned communication wire molex. Secured connection. All checks good. Unit is now operating as designed. Without an error code. No parts used.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Austin, TX 78729

Wesley

Job Details: 08/29/2024

Arrived onsite and found unit operating with slowed ice production. Advised customer on resetting refrigerator with power cycling. Ran test 57 and 45 and found normal ice maker operating. All checks good. No parts needed.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC1

Near Round Rock, TX 78664

Wesley

Job Details: 08/29/2024

Arrived onsite and found softener not operating because internal supply hose swapped causing softner function failure. Corrected internal hoses. All checks good.

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Copperas Cove, TX 76522

Gerry C

Job Details: 08/29/2024

"MVWB835DW5 RGArrived on site for a washer with no power. Ran a diagnostic found error codes E7E5 ,F2E1. Further inspection found gear case had failed and oil spilled all over bottom . Rotor failed causing slider to fail as well. Returning text will need to replace slider, gear case and rotor. All returning parts in case of need . No water leaks seen from water supply.; ordrng 1 W11393685 (Gear case) and 1 W10006482 (Rotor)"

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Copperas Cove, TX 76522

Gerry C

Job Details: 08/29/2024

"WFES3030RS0 Arrived to inspect no power. I found the breaker had tripped in the first few seconds of attempted oven operation. I lifted the ground for element and control burn-in and after a complete preheat and additional time, the issue was resolved. Reconnecting the ground, the unit operated as designed through an additional preheat to 500. Operational test good."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Killeen, TX 76543

Gerry C

Job Details: 08/29/2024

"MEDC465HW0 RG:Arrived on site for a dryer not heating . Further inspection found the heating element and the cutoff tml had failed . Looked at clients dryer vent and found large amount of lint had caused the issue. Cleaned out as much lint as I could,and recommended client to look for a professional duct cleaning services . Replaced part#s 279838 and w10900067 dryer is working as its designed good air flow after install still recommended client for duct cleaning services."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Leander, TX 78641

Andrew R

Job Details: 08/29/2024

Arrived onsite for dishwasher leaking underneath. Upon inspecting I ran a test cycle and saw no leak occurring. I found the insulation underneath sticking up into the tub potentially causing the leak as it could soak up water. Customer stated the insulation was soaked when the leak occurred. I corrected the insulation. Customer also states tub was very full of water. I found the RO system connected to a y fitting at the disposal. I explained to the customer this could cause a backfill to the dishwasher and that it had to be reconnected and moved. At this time the dishwasher is operating as designed. No water leaks present at time of service. Call complete. No parts installed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Kingsland, TX 78639

Maurice R

Job Details: 08/29/2024

"Arrived onsite for washer making a noise on inspection found the agitator had a lot of play in it. I flipped the unit up and found oil on the bottom of the unit. Installed a new gear case, clutch and slider. Calibrated the washer and ran diagnostic cycle. The agitator has no play and the noise is gone. The washer is operating as design and no water leaks detected during service. W10754448 W11449841 W10734521"

We serviced a

KITCHENAID OVEN

Model KFDC506JSS01

Near Kingsland, TX 78639

Maurice R

Job Details: 08/29/2024

Arrived onsite for refrigerator freezer defrosting. On inspection found that the average temp in a 6 hour window was 9? the fc was the RC was 42? the max temperature for the fc was 68? and the rc was 73? in a 6 hour window. Called reported it to WP and they suggested a new compressor. Ordering a compressor. No parts installed during service. Sr7739815466; ordrng 1 W11492297 (UI) and 1 W11248652 (Blower)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Kingsland, TX 78639

Maurice R

Job Details: 08/29/2024

Arrived onsite for refrigerator defrosting at random times. The Fc temperature was 19? and the Rc was 40?. The max temperature over the last 6 hours for the fc was 68? the rc was 73?. The temperature behind the refrigerator was 97? on the left side. Called the WP Tech Line talked to Nate and he want me to get eyes on the frost pattern. Called the WP tech line and they have suggested a new compressor on the refrigerator. Ordering a new compressor. No parts installed. Sr 7739813259 Customer said they were sitting watching tv and out of the blue the unit started to dispense ice on to the floor and they could not get to stop with out turning it off. It just started to do this. Return the UI and the control board. ; ordrng 1 W11578205 (Compressor) and 1 W11109499 (Drier) and 2 2

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Austin, TX 78744

Ryan B

Job Details: 08/29/2024

"Arrived on site to inspect unit for display showing hour glass with do not unplug. Found control and ui failed. Replaced control, and ui, tested unit, unit is running as intended. Job complete. USED W11297728 W11261167"