Service History 114

We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Belton, TX 76513
Tyler
Job Details: 05/27/2021
"Arrived on-site for fridge leaking and building up ice on the freezer floor. Upon arrival, confirmed customer complaint. Customer also stated unit was not producing ice. Inspected unit, found freezer floor covered in slate of ice, found no ice in the bin, confirmed water dispenser working properly, tested ice maker and found valve not dispensing water to ice tray, found debris in drain line. Cleared drain line, replaced water inlet valve. Reassembled and tested unit-functioning as designed. No leaks after repair. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78741
Jacob
Job Details: 05/27/2021
Arrived onsite for unit not washing. Checked the wires in the junction box. Unit was miss wired. Re wired the unit. Tested unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78741
Jacob
Job Details: 05/27/2021
Arrived onsite for door having damage. Looked at the door and saw top left had been bent. Replaced door panel. Also the top 4 screws are missing. Need to order new screws. Office to reschedule ; ordrng 4 WPW10348408 (screw)s
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78741
Jacob
Job Details: 05/27/2021
Arrived onsite for unit having an error code of F3E0 and cook top broken. Ordered parts. Office to reschedule ; ordrng 1 W11034825 (cooktop) and 1 W11204517 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Lakeway, TX 78738
Robert
Job Details: 05/27/2021
Arrived on job to replace damaged grill. Found replacement part damaged took picture and ordered replacement. ; ordrng 1 W11028271 (grill-uppr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Buda, TX 78610
Kevin
Job Details: 05/27/2021
"Arrived on site and found temperature in freezer is 1?, temperature in fresh food at the moment shows 50?. Customer says freezer temperature was -40? measured on his analog thermometer. replaced control board, control panel, freezer thermistor, and diffuser per CS, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78756
Scott
Job Details: 05/27/2021
"Arrived on site for no cool fridge . Found start relay would just click , compressor not running . Replaced start device . Compressor kicked on . Unit started to cool. No water leaks detected at time. Job complete ."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Temple, TX 76502
Wesley
Job Details: 05/27/2021
Arrived onsite and replaced the actuator to repair. Unit new style actuator had slipped connection to the cam lever. All checks good.
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW2
Near Spicewood, TX 78669
Brandon
Job Details: 05/27/2021
"Arrived on site for customer complaint of unit not completing cycles, found failed cold water valve, I replaced valve, unit tested good."
We serviced a
SAMSUNG DRYER
Model DV210AEW/XAA
Near Austin, TX 78721
Matthew
Job Details: 05/27/2021
Arrived onsite for dryer not starting a cycle. Upon inspection found belt snapped. Will need to order and replace belt. Belt #6602-001655.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Harker Heights, TX 76548
Tyler
Job Details: 05/27/2021
"Arrived on-site for dryer not heating and not drying clothes. Upon arrival, tested wall outlet found 240v. Unit does power on and run, but does not heat. Disassembled unit and verified proper ohm readings for: thermal fuse, thermal fix, high limit cutoff, high limiter. Found heating element was reading open due to cracked coil. Replaced heater, tested unit- functioning as designed. Temp readings: 120-160 degrees. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Austin, TX 78758
Scott
Job Details: 05/27/2021
"Arrived on site after another company came out and replaced valve and actuator . They had left the water turned off . Ran diagnostics, found gear case Is still making noise . Replaced gear case and cam ( splutch ) due to some teeth showing wear and tear . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Austin, TX 78717
Justin
Job Details: 05/27/2021
"Arrived on site for a dishwasher not dispensing soap properly. Upon arrival the customer stated usually it works as designed, but a few times a week the soap will stay in the dispenser. I found the customer often puts tall wooden spoons or utensils by the dispenser. I advised the customer and showed her how this can block the soap from coming out. The customer agreed this is very possible. I put the unit into diagnostics mode and found stored error code F9E1 for diverter not finding position. During the test cycle I found the sump and motor skipping around and not running correctly. I installed the new sump and motor and tested the unit in diagnostics again. The unit is now running as designed. No leaks observed at the time of service. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS0
Near Austin, TX 78738
Leonardo
Job Details: 05/27/2021
Arrived on site to test unit for unit leaking. Test unit and unit full of calcium due to hard water. Will need new sump and motor and gasket and spray arms and tubing
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC1
Near Austin, TX 78717
David S
Job Details: 05/27/2021
arrived on site for dryer making a rattling noise and intermittently clicking. We inspected the unit and work area. We gained access to the interior of the cabinet. We found the lint duct clip missing and the guide wheels and pulley covered in lint. We cleared the lint and replaced the guide wheels and pulley. I am ordering the lint duct clip and 2 screws to complete the repair. Office to reschedule return visit.; ordrng 1 W10414388 (Lint clip) and 2 W10850756 (Screws)s
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78752
Scott
Job Details: 05/27/2021
Arrived on site for cracked cook top. Found thermal crack on front burner left side. Replaced cook top . Tested unit all checked normal. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Killeen, TX 76543
Tyler
Job Details: 05/27/2021
"Arrived on-site for fridge not cooling. Upon arrival, confirmed complaint, customer also stated he heard a fan blade noise. inspected unit, found FC was cooling to temp spec, RC was barely cool. Inspected behind FC evap cover and found fan motor running, but mounting bracket was snapped in half due to ice build up around fan and evap. Upon return replace both RC and FC thermistors, main control due to original defrost issue that let to broke bracket, and fan bracket. Office to reschedule when part availability is known. ; ordrng 1 W10850162 (FC fan shroud/bracket)"
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Killeen, TX 76549
Al
Job Details: 05/27/2021
Arrived on site and inspected dryer with door issues.Found the catch was broken and customer had to tape the door closed for unit to work.Removed and replaced the catch and unit tested as designed.Customer satisfied JOB COMPLETE
We serviced a
GE REFRIGERATOR
Model GFSS6KKYCSS
Near Killeen, TX 76542
Al
Job Details: 05/27/2021
Arrived back on site and inspected the unit still not producing ice.Pressed the reset button and ice maker cycled and filled.Informed the customer he needed to replace the water filter for his unit to work as designed.JOB COMPLETE
We serviced a
GE REFRIGERATOR
Model GTL21KCXABS
Near Waco, TX 76701
Jonathan
Job Details: 05/27/2021
Arrived on site for refrigerator that?s not making ice. Inspected unit and work area. Turn the icemaker on and found the unit motor turning but ice was not coming out of it. Checked the icemaker mold and found no water or ice debris indicating the unit never has had water. The customer advised the unit has not made ice since she moved in. Check the water supply line at the wall and found the water supply valve broken. Was able to move it somewhat and allow water to flow freely to the icemaker. The unit did fill slightly and completed a harvest cycle. Advised customer to get in touch with her apartment complex to fix the valve at the wall. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Killeen, TX 76543
Tyler
Job Details: 05/27/2021
"Arrived on site for refrigerator not making ice. Upon arrival found freezer temp (actual) was at 0 and rc at 37. Upon further inspection of the ice maker I found unit stuck upside down in a harvest mode. I found icemaker receiving proper voltage. During tests 44&45 I found unit filled in test 45 but in test 44 I ran multiple times and got mixed reading on the error codes appearing indicating a bid switch. After repeated tests I found unit finally started functioning as designed. W11126296 ice bin cover assy, W10918003 rocker switch/ice maker on/off, W11123943 ice bin switch; O-emld tckt"
We serviced a
ELECTROLUX DISHWASHER
Model EIDW6305GS1
Near Belton, TX 76513
Tyler
Job Details: 05/27/2021
"Arrived on-site for dishwasher not cleaning and not drying dishes. Upon arrival, inspected unit, entered diagnostics and found heater was not turning on. Tested amp draw at p10 on main control: 0A. Also, main control was not sending any voltage to heater line. Heater had 11.8 ohms. Found burn marks and rust on main control. After authorization, replaced main control. Tested unit, heating and functioning as designed. No leaks before during or after repair. Call complete."
We serviced a
HOTPOINT REFRIGERATOR
Model HSS25GFTAWW
Near Killeen, TX 76549
Al
Job Details: 05/27/2021
Arrived on site to inspect side by side refrigerator with refrigerator compartment cooling issues.Landlord met me at the vacant unit SIDE A and discovered the electricity was not on at the time of service.Needs more work ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Waco, TX 76711
Jonathan
Job Details: 05/27/2021
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised the unit wasn?t filling with hot water for a while and that she changed it to a setting that was allowing her to fit complete cycles. However, she advised that certain cycles won?t finish if she put them on (bulky, whites, etc.) Ran the unit through diagnostics and found no stored error codes. Ran the unit for an auto test in the unit ran as designed. Spoke to PR and was advised to run the cold fill valve until the unit was full of water. He advised that if it completed filling the washer tub that the issue would be with the control. Ran the test in the unit ran as designed. Replaced the control and tested the unit in an auto test in manual tests. The unit running as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Waco, TX 76711
Jonathan
Job Details: 05/27/2021
Arrived on site for a dryer that is overheating. Inspected unit and work area. Ran the unit through a test and found the unit will not cycle between heating and not heating. Replaced cycling thermostat and tested the unit. The unit began working as designed with the correct temperature and began cycling between heating and not heating. Unit is now working as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM3
Near Killeen, TX 76543
Al
Job Details: 05/27/2021
Arrived on site and inspected dishwasher heater stuck on.Confirmed the complaint and found the relay on the control was causing the heater to stay on the entire wash cycle.Removed and replaced it and unit tested as designed.Customer satisfied.Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76502
Tyler
Job Details: 05/27/2021
Arrived on site for washer making a knocking noise. Upon arrival reconfirmed customer complaint. Found during high speed agitation that there was a faint knocking noise anytime washplate changed directions. Ran a loud of 3 towels in unit during a normal quick wash cycle and found an odd knocking noise imitating from the gearcase compartment and washplate areas of unit. Found gearcase properly mounted. Found after further inspection that the gearcase has slightLy stretched splines causing inner gear case to knock when rotated. Called whirlpool techline and spoke with Chris sr# 7730648976. Techline stated noise was normal but did say if needed we could replace gearcase as well as slider again. Office to reschedule once availability of parts is known; ordrng 1 W11423759 (Gearcase) and 1 W10734521 (Slider)
We serviced a
JENN-AIR TRASH COMPACTOR
Model TC607X4
Near Waco, TX 76708
Jonathan
Job Details: 05/27/2021
Arrived on site for a trash compactor that?s a little hard to shot and is shaky. Inspected unit and work area. The customer advised that her old crash compactor used to be a lot easier to shut and that this one seems to have to push in on it in order to get it to close. I tested it and the unit is opening and closing as designed.Customer just wanted her unit checked before she used it because this seemed different to her than ones prior. Advise customer that this unit is working as it should. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Belton, TX 76513
Wesley
Job Details: 05/27/2021
"Arrived onsite and found motor fault codes. Tested and found capacitor will run motor full speed from standby for about 30 seconds before stopping. Possible capacitor, also possible motor windings short under load and heat. Ordering motor and capacitor and returning with control and actuator. ; ordrng 1 W10832724 (Motor) and 1 WPW10006355 (Actuator)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Temple, TX 76502
Tyler
Job Details: 05/27/2021
"Arrived on-site for washer making noise and not draining. Upon further inspection, found F7E6 motor fault. In diagnostics, tested agitate and spin cycles. Found unit stuck in spin position, not shifting to allow agitation. Also found shaft of actuator disconnected from cam. Office to reschedule due to part availability. ; ordrng 1 W10913953 (Actuator)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Waco, TX 76710
Jonathan
Job Details: 05/27/2021
Arrived on site for an ice machine that?s not making ice. Inspected unit and work area. The customer advised that the unit is making ice but the unit is barely filling and causing the ice cubes to be very thin shavings.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Bellmead, TX 76705
Jonathan
Job Details: 05/27/2021
"Arrived on site for arrange that is flashing an F1E0 error code. Inspected unit and work area. Could not replicate the issue. However, the customer showed me a video of the unit flashing that code for an internal board failure. Customer advised it only happens when she?s using her cooktop and it doesn?t do it every single time. I did remove the back cover to inspect for any potential damage to the control. Checked voltage at the wall and found proper voltage going to the unit. ..; ordrng 1 W11528177 (CONTROL)"
We serviced a
FRIGIDAIRE DISHWASHER
Model LFBD2409LM0A
Near Woodway, TX 76712
Jonathan
Job Details: 05/27/2021
"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Removed bottom cover and ran the unit through a normal wash cycle. Found the unit leaking from the inlet hose on the unit where it connects to a conversion fitting. Found evidence of massive rust buildup on the inlet waterline. Due to the amount of rust buildup found on the water line, I did not feel confident in moving the line without it breaking. Advised customer to replace the water line and possibly fitting due to rust build up for full repair. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Waco, TX 76712
Jonathan
Job Details: 05/27/2021
Arrived on site for a refrigerator that has no lights. Inspected unit and work area. Found the freezer light out in the freezer section and replace the module. Found unit lights all came on. Did find a dim light in the refrigerator section so I did replace that as well to avoid further issues. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Temple, TX 76502
Wesley
Job Details: 05/27/2021
Arrived onsite and found over flow error. Found leak switch installed and depressing the switch while dry. Adjusted switch position to correct. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78633
Jonathan
Job Details: 05/27/2021
"Arrived on site for dishwasher having bottom spray arm melted to heating element. Inspected unit and work area. Removed arm from heater and cleaned heater with wire brush. Performed diagnostics mode and monitored test operation. Measured amp draw to element at 7. amps. Continued to monitor test operation and checked element at end of cycle. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78665
David
Job Details: 05/27/2021
"Arrived on site to diagnose refrigerator not cooling in either compartment. On arrival found FC is cold, and RC is cool. Found RC evaporator completely frozen over. Following steps for service pointer W11092686 which targets Frozen RC evap. Ordering parts for service pointer, evap cover, and evap motor. Customer advised to defrost unit 48 hours prior, and line with towels to prevent water damage. ; ordrng 1 W11457241 (Drip Pan Kit) and 1 W11188493 (Evap cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Buda, TX 78610
Andrew
Job Details: 05/27/2021
"Arrived on site to replace RC and FC evaporators, compressor and filter drier. Replaced parts, system held vacuum for 20mins. Charged unit to specs. Nice frost pattern building on both evaporators. No leaks detected from SS. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Hutto, TX 78634
Jimmy J.
Job Details: 05/27/2021
Arrived on site for Light wont come on. Tested bulb housing and it was working as designed. Control will need to be replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Round Rock, TX 78665
David
Job Details: 05/27/2021
"Arrived on site to diagnose refrigerator that had no water to ice maker and water leaking on floor. After speaking with customer Learned that the Ice maker had leaked water on separate occasions. Removed the ice maker cover in door and found that there was large ice blockage from failed harvest cycle and ice maker was no longer able to harvest.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Manor, TX 78653
Matthew
Job Details: 05/27/2021
Arrived onsite to replace previously diagnosed parts. Replaced top with left and right hinge. Tested unit and unit is functioning properly. Job complete.
We serviced a
GE DISHWASHER
Model GDF620HMJ2ES
Near Liberty Hill, TX 78642
Tommy
Job Details: 05/27/2021
"Arrived onsite for dishwasher no power upon arrival found unit had power, found unit would loose power due to wire nuts not being on all the way tightened. Job Completed"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near McDade, TX 78650
Matthew
Job Details: 05/27/2021
Arrived onsite for washer being off balance. Upon inspection found suspension rods failed. Replaced suspension set. Customer also complained about a clicking noise when cycling. Found lid latch came loose and locking mechanism was having trouble. Secured latch. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHZ01
Near Spicewood, TX 78669
Brandon
Job Details: 05/27/2021
"Arrived on site for customer complaint of unit not producing ice, found unit was full of ice when I arrived, unit tested good. Found RC door handle was stripped at set screw, ordering handle and set screws. ; ordrng 1 W11416489 (Handle) and 1 W11366418 (Set screws)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78737
Brandon
Job Details: 05/27/2021
"Arrived on site to replace main control, after replacing unit would power on, found unit would not lock lid, I replaced latch and ran dmls Calibration, unit locked lid and when it went to activate motor the control popped and started smoking, called techline, they want us to replace main control again as well as drain pump. Ordering control, pump, and in line filter. SR# 7730794473; ordrng 1 W11419171 (Control) and 1 W11033573 (Line filter) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Kyle, TX 78640
Andrew
Job Details: 05/27/2021
"Arrived on site to test unit for not cooling but customer was instructed to turn breaker off for 10 mins. and has been working fine since. Found evap motor, thermistors, condenser motor all tested good. Cap press or amp draw was .8amps. Found condenser was obstructed with dog hair. Removed pet hair and advised customer to a monitor and clean condenser if needed to ensure proper air flow. No leaks detected. Job complete."
We serviced a
AMANA MICROWAVE
Model AMV2307PFB4
Near Kyle, TX 78640
Leonardo
Job Details: 05/27/2021
Arrived on site to test unit for light not turning off. Found bad control board replaced board test unit and unit test good job complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Bastrop, TX 78602
Matthew
Job Details: 05/27/2021
Arrived onsite for dryer not tumbling. Upon inspection found failed belt and pulley. Replaced drive assembly kit. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Briarcliff, TX 78669
Brandon
Job Details: 05/27/2021
"Arrived on site for customer complaint of unit not dispensing ice, found ice bin was inserted properly, I adjusted ice bin and tested unit, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78703
Luis
Job Details: 05/27/2021
"Arrived on site for water dripping from dispenser. Removed kickplate reinserted lines to union,tested water dispenser no leaks and no longer constant dripping."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78738
Leonardo
Job Details: 05/27/2021
Arrived on site to test unit for unit giving f1e5. Test unit and found bad microwave board and inverter and magnetron. Ordering new board office to reschedule. ; ordrng 1 W11325786 (Microwave board) and 1 2hours (2 hours)
We serviced a
AMANA COOKTOP
Model AGR5330BAS3
Near Leander, TX 78641
Lou
Job Details: 05/27/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to all of the burner gas line tubings being damaged, I removed and replaced all tubing and checked gas connections for leaks. No leaks found. Tested the unit and it is operating as designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Cedar Park, TX 78613
Kayman
Job Details: 05/27/2021
Arrived onsite for refrigerator with door ajar alarm going off constantly. Upon inspection I found the plastic on the door slightly sunken in. I found the left side closure causing the door to get stuck about 3 inch from closing. There is an issue with the closure latch getting stuck on the hinge. A previous tech with us was out for a different appliance and advised that the door switch would need to be replaced. I am ordering a latch(W10918008) and switch(W11396033) for repair though the latch may just need some adjusting. Office to R/S due to part availability. ; ordrng 1 WP12028505AP (Closure) and 1 W10918008 (Latch) and 1 W11396033 (Switch) and 1 WPW10191119 (Stop)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Kayman
Job Details: 05/27/2021
Arrived onsite for dishwasher with no power. Upon inspection I found the breaker tripped. I turned the breaker on and tested the unit. I was able to invoke diagnostics and it ran through each cycle with no issues I accessed the control and found all connectors secured and no evidence of a burn out or leakage anywhere. I inspected the owi and it looks good with no water or evidence of a leak within the sensor. I reassembled the unit and tested again. I could not recreate any failures at this time and the unit is working as designed. No leaks detected during time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Leander, TX 78641
Kayman
Job Details: 05/27/2021
Arrived onsite for refrigerator making buzzing noise and not cooling. Upon inspection I found FC=-1 RC=64 I found the RC evaporator with ice coming out of the bottom. I found svc pointer W11329116C that pertains to the issues t hand. The customer will need to defrost the unit 48 hours before our next visit to ensure the RC evaporator is free of ice for the repair.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78759
Scott
Job Details: 05/27/2021
Arrived on site for long dry times . Found cycling thermostats failing. Replaced thermostat. Found also restricted air flow . Recommended exterior vents get cleaned . Job complete
We serviced a
GE COOKTOP
Model JGP337SEJ3SS
Near Austin, TX 78738
Leonardo
Job Details: 05/27/2021
Arrived on site to test unit for unit sparking even when off. Found shorted harness. Replaced harness test unit and unit test good job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW01
Near Bertram, TX 78605
Cliff
Job Details: 05/27/2021
"Arrived on site to diagnose a refrigerator that was not defrosting. Upon arrival no failures were present and homeowner informed me issue only happened twice, 6 months apart. Advised homeowner issue is most likely a door didnt shut completely causing air leak. No further repairs needed and no leaks were found at time of service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78745
Kevin
Job Details: 05/27/2021
"Arrived on site and inspected refrigerator and found no ice production, cycled Icemaker and Motor did not run. Replaced icemaker and cycled it again and New one cycled and filled with water properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Round Rock, TX 78681
David S
Job Details: 05/27/2021
"Arrived on site to diagnose ice maker not working, upon arrival customer informed us that the motor on the ice maker dispenser was seized with ice. Put unit into service diagnostics and tested unit with test 56 for ice maker position, found it out of home position but ran a full test and unit operated as designed, checked fill test to the ice maker and found it to be good. Checked temperature to the freezer and found that the freezer is cooling properly. Tested the unit for cubed and crushed ice and operated as designed. Gained access to the motor housing and found nothing pointing to air leaks. Unit is operating as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Austin, TX 78737
Brandon
Job Details: 05/27/2021
"Arrived on site for customer complaint of unit not spinning, found failed actuator, I replaced actuator, unit tested good. Ran calibration cycle, no leaks."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Liberty Hill, TX 78642
Tommy
Job Details: 05/27/2021
Arrived onsite for unit UI not responding to touch. Upon arrival found unit didnt respond.
We serviced a
MAYTAG WASHER
Model LAT9406AAE
Near Round Rock, TX 78681
David S
Job Details: 05/27/2021
"Arrived on site to diagnose washer making loud noises during cycle. Customer informed us that she believes the unit is making the loud noise due to being un-level, put unit into a cycle and manually into a spin, unit shakes due not being leveled correctly, lowered the feet on the unit to where it does not shake and create excess noise anymore.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/27/2021
Arrived on site to diagnose an oven that is not turning off. Found unit needed software update per service pointer. Updated unit and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Austin, TX 78731
Luis
Job Details: 05/27/2021
"Arrived on site for no cool. Pierced low side pressure reading +20 found oil on evaporator diagnosed a defective compressor and leak at evaporator,replaced compressor,evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC
Near Austin, TX 78738
Robert
Job Details: 05/27/2021
Arrived on job for complaints of noise. Found the idler pulley damaged. Replaced pulley and test. Noise level normal.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Liberty Hill, TX 78642
Tommy
Job Details: 05/27/2021
Arrived onsite for microwave light staying stuck on upon arrival found unit control and light and housing burnt out staying on constantly. Office to ordering micro control W10892389 if customer calls back. ; ordrng 1 W10892389 (Control)
We serviced a
WHIRLPOOL DRYER
Model GEW9250SU0
Near Austin, TX 78701
Jacob
Job Details: 05/27/2021
Arrived onsite for unit not heating properly. Tested unit. Felt some temperature of heat it was really low. Checked outlet plug. Saw that the unit was only getting 120v. Flipped breaker to see if it would reset the plug. Still getting 120v.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Austin, TX 78703
Luis
Job Details: 05/27/2021
"Arrived on site for ice build up. Found fresh food evaporator incased in ice,ran diagnostics thermistor reading open. Defrosted evaporator replaced fan assembly that includes thermistor. Per service pointer secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner wall using clamps and zip ties,installed cover secured with 4 screws,added shims to level drain pan.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Austin, TX 78726
Justin
Job Details: 05/27/2021
"Arrived on site for a refrigerator making a loud noise. Upon arrival the customer stated it was a humming noise and had a video. It sounded like a loud fan noise. I checked temps in the unit and found the FC at 3?F and the RC at 38?F. I put the unit into diagnostics mode and activated the FC evap fan, the RC evap fan, the baffle, the ice box fan, harvest the IM, ran a fill on the IM and none made any abnormal noise. I then ran test four and could still not replicate the noise. I could not replicate the noise and found the unit running as designed at the time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Georgetown, TX 78633
Lou
Job Details: 05/27/2021
"Arrived on site to inspect refrigerator not making ice and not dispensing water. Upon further inspection, I tested temps in the FC=1 degree. I found the ice bin with ice in it, but very small cubes. Tested the water dispenser and the water came out in a trickle. Tested the ice maker fill tube and it only filled the first 3 spaces in the tray. As I was about to pull the unit m its space, I found the water line kinked at the back of the unit. Pulled the unit out and adjusted the water line as I pushed the unit back into its space. Taped the line to the back of the unit to keep it upright and relieved the unit. Retested the dispenser and it is operating as designed.
We serviced a
KENMORE WASHER
Model 110.2235251
Near Georgetown, TX 78633
Lou
Job Details: 05/27/2021
"Arrived on site to inspect washer not getting water. Upon arrival, I asked the customer about their cold water valve and they advised that they noticed that the cold water pressure has dropped at all faucets in the home. I recommended that they have a plumber check their water lines in the home due to the cold water pressure being low. I advised the customer that the washer is operating as designed but due to the cold water pressure being low, the unit is taking too long to fill and therefore the unit will shut down and drain the water and not spin.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Manor, TX 78653
Matthew
Job Details: 05/27/2021
Arrived onsite for lid lock issue. Upon inspection found failed lid. Will need to order and replace lid. Bringing latch back just in case. Office to reschedule ; ordrng 1 W11101059 (lid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHB01
Near The Hills, TX 78738
Robert
Job Details: 05/27/2021
Arrived on job for complaints of not cooling. Found refrigerator working properly customer said it just started working again. Asked customer to keep an eye on refrigerator and let us know if it continues.
We serviced a
GE OVEN
Model JKP07G0J5BG
Near Georgetown, TX 78628
Jonathan
Job Details: 05/27/2021
Arrived on site for oven bake element not working. Inspected unit work area. Verified failure and powered unit off at circuit breaker. Gained access to bake element and found brunt wire to element. Corrected wire harness and added terminal connector. Connected bake element and tested operation. All tested good.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Round Rock, TX 78681
David
Job Details: 05/26/2021
Arrived on site to follow up on dishwasher that was leaking. Ran unit and found unit dripping from the drain motor when in use. Removed drain motor and found gasket folded and causing the drip. Straightened and seated gasket and reattached. Ran unit and drained several times and verified unit is no longer leaking. Call complete.
We serviced a
GE DISHWASHER
Model GDF570SGF8CC
Near Kempner, TX 76539
Tyler
Job Details: 05/26/2021
"Arrived on-site for dishwasher not heating and detergent dispenser not opening. Upon arrival ran diagnostics, found no error codes. Tested heating and dispensing cycle found heater working during diagnostics, but dispenser wasnt opening although it had proper voltage. Found that during normal operation flood switch assy was stuck not registering water level in tub not allowing heater to operate. Replaced flood switch assy and dispenser. Tested unit and functioning as designed. No leaks before during or after repair. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Mustang Ridge, TX 78610
Kevin
Job Details: 05/26/2021
"Arrived on site and found customers complaint is dryer cannot be pushed back and the vent hose falls off where it is connected to the wall. Vent connection on wall comes out at a drooping 45? angle, this does not allow the vent hose clamp to properly seat. Even if connection was A 90? coming out of wall it would still be 18 inches higher than the connection on the dryer. There is not enough space for the dryer to be pushed any further back with any type of vent hose. Reported to tech line , sent pictures to MS. 7730850534"
We serviced a
WHIRLPOOL WASHER
Model RAX4232KQ0
Near Killeen, TX 76542
Kayman
Job Details: 05/26/2021
"Arrived onsite for washer making Loud whining noise. Upon inspection I confirmed the noise and the unit would not spin. I removed the motor and found the coupler not cracked but very oily. I also found yellow oil dripping down from the center of the gearcase. I found the unit to be draining normally. I will need to replace the transmission, motor coupler,basket drive, and will return with the motor JIC.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ02
Near Salado, TX 76571
Kayman
Job Details: 05/26/2021
Arrived onsite to install previously diagnosed parts. I found that the yoke would not separate from the motor shaft. I will need to order a Divider(WPW10309864) and return for service to complete the repair. Office to R/S due to part availability. ; ordrng 1 WPW10309864 (Divider)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Hewitt, TX 76643
Jonathan
Job Details: 05/26/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced evaporator cover and ran the unit. Unit is now running as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model ACR4303MFS4
Near Killeen, TX 76542
Kayman
Job Details: 05/26/2021
Arrived onsite for rebate showing F1E0 error code. Upon inspection I confirmed the complaint. I accessed and replaced the control as per service manual. I did find evidence of an infestation on the old control board. I tested the new control and the unit is working g as designed at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Waco, TX 76708
Jonathan
Job Details: 05/26/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced ice maker and tested unit by jumping the icemaker. Unit harvested and filled as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Belton, TX 76513
Lou
Job Details: 05/26/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could immediately hear a humming noise that appeared to coming from the blower wheel or motor area. I removed the back panel and removed the lint chute and found the lint chute foam seal was loose and rubbing on the blower wheel. Adjusted the seal and reassembled the unit and tested. Unit is operating as designed with no unusual noises. Contacted techline to get noise info documented and spoke to Joel. I advised of my findings on the noise issue and repairs made and they provided SR#7730850161. Also found the unit had no leveling legs. Customer had them and advised that they werent installed when the unit was delivered. I installed the leveling feet and leveled the unit. No lint observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Crawford, TX 76638
Jonathan
Job Details: 05/26/2021
Arrived on site for a washing machine that?s not filling during a rent cycle. Inspected unit and work area. Placed unit and serviced diagnostics and tested to the water valves. Found the cold water valve not pulling in any water but the hot water valve falling in water. Replaced housing and tested unit. Unit is not working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Temple, TX 76504
Lou
Job Details: 05/26/2021
"Arrived on site to inspect range not staying on and tripping the breaker. Upon further inspection, I pulled the out from the wall and removed the terminal block cover and found the neutral wire not secured to the block. I secured the wire and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Waco, TX 76706
Jonathan
Job Details: 05/26/2021
"Arrived on site for a washing machine that has an issue with the latch. Inspected unit and work area. Found an error code flashing for an F 26 indicating a latch issue. Cleared the code and ran the unit through service diagnostics twice. The unit ran as designed without any errors. Test resistance through the latch and found proper resistance.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/26/2021
"Arrived on site for refrigerator not making ice well enough. Upon arrival took temps and found sporadic readings from beginning to end of diagnostics (photos taken of initial temps on arrival) found ice maker had water freezing in ice tray, and half a bucket full of ice. Found evap coil had very little to no ice build up and over 85% of the coil was showing signs of water dripping as if it was in defrost even though heater was not on and compressor and both fan motors were running. Dairy products in freezer were partial melted and not frozen as needed. Rc had a lot of moister build up. Informed in house support of all findings. According to customer they have noticed some control ui issues in rc compartment. At this time I informed customer we would get parts order for repairs but that we would need them to take temps readings for the next few days so we could gather what exactly is going on over an extended period of time. Found ice maker and valve working as designed while on sight. Office to reschedule once availability of parts is known; ordrng 1 W11203289 (Ui contrl) and 1 W11203924 (Control) and 1 W11380595 (Defusser) and 2 WPW10384183 (Thermistor)s and 1 W11545823 (Harness) and 1 W10507884 (Compressor) and 1 WP2188823 (Evap) and 1 WPW1014375 (Uv dryer) and 1 W10913906 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Pflugerville, TX 78660
Wesley
Job Details: 05/26/2021
"Arrived onsite and found unit under warranty, see receipt. Found icemaker motor lost position. Replaced icemaker. Unit is now operating as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near Kyle, TX 78640
Andrew
Job Details: 05/26/2021
"Arrived on site to test unit for no ice production. Found ice maker not responding. Replaced icemaker, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB765FW
Near Salado, TX 76571
Kayman
Job Details: 05/26/2021
"Arrived onsite for washer making loud noises. Upon inspection I found F7E9 stored on the system for locked rotor. I lifted the unit and found a good amount of gear case oil spread around the inner walls and on the rotor. The repair got approved so I removed and replaced the gearcase, slider and rotor. I ran a calibration on the unit after completion as well as tested the units functions. The unit is working as designed at this time and no leaks detected during time of service. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Andice, TX 78628
Jonathan
Job Details: 05/26/2021
Arrived on site for microwave making a clunky noise at end of cycle. Inspected unit and work area. Tested heating operation. Found customer addressing vent damper. Gained access to damper and monitored operation. Added a small amount of foil tape to damper to soften noise. Tested damper operation and found open and closing at designed. All tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Temple, TX 76502
Lou
Job Details: 05/26/2021
"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit with a cup of water for 30 seconds. Immediately after turning the unit on, I could hear the loud humming noise. I removed and replaced the magnetron, capacitor and diode and retested and unit is operating as designed. Once I had the unit back on the wall in its place, I retested and it continues to operate as designed. Job completed."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Leander, TX 78645
Justin
Job Details: 05/26/2021
Arrived on site for a washing machine that would not start. Upon arrival the customer stated that she started a cycle and shortly into it the unit froze and stopped working completely. Upon further inspection I found the power button not responding and all four top LED lights lit. I could not put the unit into diagnostics mode due to not being able to power down the unit. I unplugged the unit and found proper voltage at the wall. Cycling power did nothing to change status of UI. Ordering control and order to further diagnose and repair. Office to reschedule.; ordrng 1 W11447379 (Console) and 1 W11406492 (Control Panel) and 1 W11481116 (Encoder Control) and 1 W11481108 (Main Control)
We serviced a
JENN-AIR RANGE
Model JGRP548WP02
Near Kingsland, TX 78639
Cliff
Job Details: 05/26/2021
Arrived on site to replace previously ordered parts for range. Replaced appliance manager and tested unit. Found all is functioning properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78738
Robert
Job Details: 05/26/2021
Arrived on job for complaints of no ice. Ran diagnostics and test 120 harvest passed. Ran test 97 no water. Test heater it?s good. No water to top of door. Replaced valve and still no water spoke to SW and ordered control to be replaced. ; ordrng 1 W11330486 (CONTROL ) and 1 W11450890 (CONTROL )
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near San Marcos, TX 78666
Noah D
Job Details: 05/26/2021
"Arrived on site to inspect unit for not producing ice, upon inspection found the e2 error code for a motor fault. Checked voltage at Icemaker connection, 13v DC was present. Icemaker did not move when provided voltage, quoted customer to replace. Ordering Icemaker. Office to reschedule ; ordrng 1 W11294907 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Killeen, TX 76542
Tyler
Job Details: 05/26/2021
"Arrived on-site for ice clumping in FC ice bin. Upon arrival found bottom of ice bin was one big chunk of ice. Also found IM fill tube clogged with ice and not mounted properly. Tested, received 12.7vdc to fill tube heater, received 215.5 ohms through fill tube heater. Found inlet valve is leaking water to ice tray when not needed. Ice maker is functioning as designed during harvest and fill cycle. Need to return with fill tube heater assy, pex line, and pressure regulator. Office to reschedule when parts availability is known. ; ordrng 1 W11496599 (FC fill tube and heater assy) and 1 W11495416 (Water valve) and 1 W10786952 (Pressure valve) and 1 8212547RP (Water line)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
David S
Job Details: 05/26/2021
"Arrived on site to diagnose UI speaker not working, customer informed us no sound whatsoever. Upon putting unit into diagnostics we found no error codes, tested the UI mute and unmute function and there is no speaker functionality. Ordering console for return repair and informing customer of the WiFi connect team phone number for post install of new UI. Office to reschedule for repair when part arrives.; ordrng 1 W11296171 (Console)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Austin, TX 78717
David
Job Details: 05/26/2021
Arrived on site to diagnose cooktop that customer states has difficulty lighting. Examined Front runners and found ignitor was seated super close burner cap. Removed cooktop and found that ignitor had sleeve and were not adjustable. Replaced cooktop and made slight adjustments in to orifice holders. Cleaned out all orifice and burner heads and retested. Unit now working as designed and all burners functioning properly. Call complete.