Near Manor, TX 78653
Scott
Job Details: 05/04/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for tub not filling. Found unit was stuck in drain mode . Ran diagnostics , got valve thermistor ,basket speed ,motor speed ,off balance ,lid lock error codes . Unit would not go into test mode . Tried couple of times before it would go . Found basket banging around ,could manually move basket from side to side . Quoted customer for gearcase ,hub, and cam kit No water leaks detected at time of service ."
Near Cedar Park, TX 78613
Lou
Job Details: 05/04/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to inspect frost in the freezer section of refrigerator. Upon further inspection, I tested temps in the FC=8 degrees & RC= 38 degrees. Opened the FC door and found a very small amount of frost on the shelves what appears to be from the door being open for a brief amount of time. Also, I found the blue shipping tape at the top of the ice box housing was tucked under the door gasket causing a bad seal. I removed the tape and shaped the gasket. I found a gal in between the cabinet and chassis at the opening o the FC & RC sections and sealed it with manufacturers approved silicone. I found frost/ice shavings under the ice bin and cleaned it out. Advised customer of my findings. No water leaks observed during service, job completed."
Near Austin, TX 78703
Kevin
Job Details: 05/04/2020
ICE MACHINE KITCHENAID KUIX305ESS0 "Arrived on site and inspected ice machine and found it is off, after turning on power found no incoming water, found water filter is not fully engaged into housing, removed water filter and incoming water returned. Reinstalled water filter and it is operating normally, no water leaks detected at time of service, job complete collected service fee only."
Near Austin, TX 78750
David Z
Job Details: 05/04/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to diagnose refrigerator leaking water out the right side. Performed diagnostic and checked for leaks. Found ice under pantry drawer due to a clogged Evap drain in the RC. Removed drain and found obstruction and cleared it out. Drain working as designed now. Melted remaining ice. All is working as designed at this time. Call complete.
Near VLG O THE HLS, TX 78738
Jacob
Job Details: 05/04/2020
WASHER MAYTAG MVWB865GC0 Arrived onsite for unit making noise. Tested unit in diagnostic mode. Did not find loud thumping noise. Gave customer instruct on loading clothes in of unit. No leaks at this time. Job complete
Near Austin, TX 78704
Kevin
Job Details: 05/04/2020
REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Arrived on site and inspected and found icemaker fill tube has overflowed, Took several pictures disassembled incoming water line and found a large insulation void. Took multiple pictures and sent to DW, attempted to use silicon to fill insulation void.
Near Buda, TX 78610
Luis
Job Details: 05/04/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site. Unit powering itself off then back on,diagnosed a defective main control,installed a new main control,unit powered on and started a defrost cycle. Unit working as designed."
Near Spicewood, TX 78669
Jacob
Job Details: 05/04/2020
DISHWASHER KITCHENAID KDTE704DSS0 Arrived on site to check dishwasher for leak. Found leak coming from diverted motor seal. Tested unit and checked for leaks. All checked good after repair. Informed home owner of extent of damage.Job complete
Near Liberty Hill, TX 78642
Keith D.
Job Details: 05/04/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite and installed previously diagnosed part tested operation found unit working properly. Job complete
Near Killeen, TX 76542
Al
Job Details: 05/04/2020
DISHWASHER FRIGIDAIRE FDB1100RHC2 "Arrived to inspect Frigidaire dishwasher not draining.Confirmed the complaint and and found the drain pump was operational, but the drain hose had a massive buildup of waste from the dishwasher, not allowing the unit to drain.I used my extension rods and shop bucket to clear the massive buildup.Unit now operates and drains as designed.Job complete.NO PARTS INSTALLED"
Near Austin, TX 78744
Leonardo
Job Details: 05/04/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site to test unit for convection fan making loud noise. Found damaged fan replaced convection motor and fan test unit an dunit test good job complete
Near Georgetown, TX 78628
Tyler B.
Job Details: 05/04/2020
DRYER SAMSUNG DVE54R7200W/A3 Arrived to install power cord. Installed and tested properly
Near Georgetown, TX 78633
Tyler B.
Job Details: 05/04/2020
MICROWAVE FRIGIDAIRE FGMO226NUF Arrived to inspect unit with no start. Found fuse blown due to door switches replaced and tested properly
Near West Lake Hills, TX 78746
David Z
Job Details: 05/04/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to install previously diagnosed tub to resolve tub leak. Installed new tub and basket assembly and retested. All functions are performing as intended and no water leaks found. Call complete.
Near Lockhart, TX 78644
Noah D
Job Details: 05/04/2020
WASHER MAYTAG MVWB765FW1 "Arrived on site to inspect washer for not responding, Job complete"
Near New Braunfels, TX 78132
Robert
Job Details: 05/04/2020
DISHWASHER WHIRLPOOL KDTE254ESS2 Arrived on job for complaints of stopping in mid cycle. Previous technician mis diagnosed dishwasher. Codes show water issues but water is good change sensor and customer will run and call us back if problem continues. If it continues would recommend a sump and motor replacement.
Near Austin, TX 78704
Kevin
Job Details: 05/04/2020
DRYER AMANA NGD4655EW2 "Arrived on site and replaced door switch customer says dryer is still running sometimes when door is opened. Vent clamp on dryer side is missing, explained to customer that this is not a part of the dryer and is considered an accessory. With the dryer pushed back even with the washer the vent hose will not pop off. Job complete"
Near Kempner, TX 76539
Cliff
Job Details: 05/04/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived on site to replace main control for washer. Replaced control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Salado, TX 76571
James
Job Details: 05/04/2020
DRYER MAYTAG MED6630HC1 Arrived on site and tested operation. Found loud rubbing noise when unit starts. Also found lint screen will not fully seat into housing. Found housing warped causing interference. Accessed motor and blower and found rear motor clamp has come off. Seated properly and tested operation. Unit now operating properly but will need lint screen housing to complete repair. ; ordrng 1 W10906551 (moisture sensor kit)
Near Georgetown, TX 78628
Paul
Job Details: 05/04/2020
WASHER LG WM8000HVA Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the dispenser drawer assembly and tested the unit. The softener cup is emptying properly now.
Near Austin, TX 78754
Eman J.
Job Details: 05/04/2020
REFRIGERATOR WHIRLPOOL ED5FVGXWS01 "Arrived on site for leaking refrigerator. Tested unit found that drain hose was clogged. Cleared drain hose, tested system everything works as designed. No water leaks at time of service. Job complete"
Near Salado, TX 76571
James
Job Details: 05/04/2020
REFRIGERATOR LG LMXC23746S/01 Arrived on site and tested operation. Found unit not cooling and temps at 80 degrees in fresh food and freezer. Found no refrigerant in system and oil coming out of low side process stub. Unable to locate any dye on evaporators or compressor area due to unit did not run long enough to activate dye pack. Unit will need new evaporators and compressor to repair. Office to get authorization for parts and schedule return service. ; ordrng 1 AUTHO (AUTHO) and 1 TCA38091801 (COMPRESSOR ) and 1 TJ90SF8404 (STUB)
Near Killeen, TX 76549
Al
Job Details: 05/04/2020
REFRIGERATOR GE GSS22IFRFWW "Arrived to inspect side by side refrigerator with temperature concerns.Found unit recently had signs of soot resulting from a grounded power cord that customer advised she smelled smoke and came and found soot by the power cord. This issue along with the cooling issues may be directly related.Board has been replaced twice resulting in the same failures.Customer also advised the unit leaks water.The water dispenser is defective and doesn’t work.No parts replaced.
Near Pflugerville, TX 78660
Eman J.
Job Details: 05/04/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for microwave touchscreen glitching. Tested the system saw that the unit wasn’t connected to WiFi. Set the microwave to WiFi, tested he system everything works as designed. Job complete."
Near Round Rock, TX 78664
David S
Job Details: 05/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for microwave not heating. I gained access to the mag, cap and diode. Replaced all three with new, reinstalled unit into the cabinet and tested uni. Unit heated as designed. Job complete."
Near Killeen, TX 76549
Wesley
Job Details: 05/04/2020
WASHER MAYTAG MVWB835DW0 Arrived onsite and repaired the latch.Advised customer on repair. Unit had been failing to latch most of the time.
Near Jarrell, TX 76537
James
Job Details: 05/04/2020
DRYER AMANA NED4655EW1 Arrived on site and tested operation. Found no operation from unit. Tested voltage and found missing voltage on L1. Inspected terminal block and found loose connection to L1 at terminal block due to stripped screw and nut. Replaced nut and screw and tested. Unit tests good. Job complete
Near Killeen, TX 76542
Wesley
Job Details: 05/04/2020
REFRIGERATOR FRIGIDAIRE FFHS2622MSYA Arrived onsite and found bent crusher arm preventing full auger rotation. Corrected arm position and restored function. No parts needed.
Near Leander, TX 78641
Lou
Job Details: 05/04/2020
DISHWASHER MAYTAG MDB4709AWB1 "Arrived on site to inspect dishwasher not draining and not cleaning dishes. Upon further inspection, I found water in the bottom of the tub. I pressed the cancel button and I could hear the drain pump engage, but it wasn’t pumping water out. I cleared the water from the tub and removed the drain hose from the drain pump and pressed cancel again to verify the pump was working and it was. I found the drain hose clogged near the disposal. I cleared the drain hose and retested and the unit is draining as designed. I found the upper and lower spray arms are clogged with debris. I attempted to clear, but could not get the debris out. Also found the upper spray arm manifold is cracked. I am ordering the lower spray arm, upper spray arm, seal, screw, & manifold and scheduled return service for 05/07/20. No water leaks observed during service. Recommended to the customer to clean the unit using dishwasher magic or a cup of vinegar.; ordrng 1 W10199810 (manifold) a
Near Bertram, TX 78605
Keith D.
Job Details: 05/04/2020
DRYER FRIGIDAIRE AEQB7000ES0 Arrived onsite and tested operation found unit making a loud noise. Gained access to the heating assembly and found visible signs of scratches on baffle due to heating element heating and expanding causing it to rub on baffle Unit will need new heating assembly and baffle to repair. ; ordrng 1 131553900 (heater-housing assy) and 1 3204254 (pump-complete)
Near Pflugerville, TX 78660
Leonardo
Job Details: 05/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for unit not filling with water. Test unit and found float was in the up position thinking unit was full of water. Secured float test unit and unit test good job complete.
Near Cedar Park, TX 78613
Lou
Job Details: 05/04/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to inspect dishwasher not cleaning and no heat. Upon further inspection, placed unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit motor failed to function correctly midway though testing and the element is badly warped. I removed and replaced the element and sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed.
Near Dripping Springs, TX 78620
Jacob
Job Details: 05/04/2020
DRYER MAYTAG MEDX655DW1 Arrived onsite for unit not starting. Tested unit. Found that the start button switch was not attached to the console for a firm press for the start button to start unit. Put switch back in place. Tested unit. Unit is working as designed. Also found that the dryer vent hose was clogged from outside and dryer vent also crushed in between the wall and the unit. Let customer know of issues to be taken care of. No other issues at this time. Job complete
Near Dripping Springs, TX 78620
Jacob
Job Details: 05/04/2020
WASHER WHIRLPOOL WTW7000DW4 Arrived onsite for unit making buzzing noise during cycle. Put unit in diagnostics and found F9E2 and F0E3. Erased error codes. Ran diagnostics 2 times. Error codes did not come back. Unit working as designed.
Near Austin, TX 78754
Scott
Job Details: 05/04/2020
WASHER WHIRLPOOL WTW4815EW1 "Arrived on site for no spin washer . Had trouble putting unit in diagnostics . Got basket speed fault . Found oil leaking out of gearcase . Found gearcase failed , also may need actuator and control .No water leaks detected at time of service . Job complete ."
Near Austin, TX 78735
Luis
Job Details: 05/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for no lights and cooling issue. Found evaporator incased in ice. Diagnosed unit will need upper fresh food led and freezer led,unit will also need harness assembly,drip pan,clamps and zip ties per service pointer W11092686E.8; ordrng 2 2185788 (CLAMP)s and 1 LMONLY and 1 W10836964 (DRIP PAN) and 1 W11205083 (LED) and 1 W11239944 (MODULE) and 2 WPW10339879 (WIRE TIE )s"
Near Austin, TX 78705
Kevin
Job Details: 05/04/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site and set washer into a diagnostic cycle and did not find any saved error codes. Ran all functions in manual and sent video of water flow to CS. Washer will complete an automatic test cycle and a calibration cycle. No further repair is required at this time. No water leaks from connections at time of service, job complete."
Near Salado, TX 76571
James
Job Details: 05/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site and tested operation. Found start device just clicking and compressor not running. Verified compressor windings and found to be good. Installed new start device and capacitor. Tested operation and found unit working properly. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 05/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher with water in the tub after a cycle. Upon further inspection, I found water standing in the tub. I found that the customer has an osmosis system, but is connected to the disposal below the chopper & dishwasher drain hose so it shouldn’t have an effect on the dishwasher. Tested the unit in diagnostics showing no error codes and it operated as designed. I inspected the check valve and it appeared to be flowing correctly and closing properly. I am ordering the 6ft drain hose and drain hose w/check valve and will return with inlet valve. No water leaks observed during service.; ordrng 1 8269144A (drain hose) and 1 WPW10545278 (drain hose)"
Near Lampasas, TX 76550
Cliff
Job Details: 05/04/2020
FREEZER WHIRLPOOL GI6SDRXXY07 Arrived on site to diagnose a refrigerator that is leaking from the freezer. Tested unit and found mass of ice on back wall of freezer that is melting during defrost and leaking out the freezer. Advised homeowner on findings and that a door may have been left open for an extended period of time causing mass of ice. Homeowner is going to thaw the unit and no repairs were needed at this time. No leaks were found at time of service.
Near Round Rock, TX 78665
David S
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for damaged fridge doors. I found rust spots on both the fresh food side door and the freezer door. I replaced both doors. I tested the ice dispenser and the water dispenser both are working. No water leaks detected. Job complete.
Near Gatesville, TX 76528
Cliff
Job Details: 05/01/2020
OVEN WHIRLPOOL WFE361LVS0 Arrived on site to diagnose a range that is not working. Found terminal block shorted out. Replaced terminal block and tested unit. Found all is working properly at this time.
Near Austin, TX 78738
Brandon
Job Details: 05/01/2020
OVEN WHIRLPOOL WOS51E C0AS02 "Arrived on site for customer complaint of unit not powering on after self clean. Found two blown fuses, the TOD and the thermal fuse,I replaced both parts, unit tested good.
Near Spring Branch, TX 78070
Noah D
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL GS6SHAXLS03 "Arrived on site to inspect fridge for persistent leaking, upon inspection found the filter housing leaking into the drain pan. Replaced housing for filter. Complete"
Near Waco, TX 76708
Al
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived to inspect side by side refrigerator freezer compartment icing over at the drain line. Previous technician has been out twice for same issue.I called whirlpool tech line and spoke with DAVE SR# 7727715766Order DRAIN EXTENSION PART #W10153550Drain fitting. Need extensive time to complete this repair bring small tools Needs more workOffice to reschedule with customer ; ordrng 1 CNOTE (1-2 HOURS PER WHIRLPOOL TO COMPLETE ) and 1 W10153550 (EXTENSION (PEA TRAP) DRAIN EXTENSION )
Near Austin, TX 78749
Kevin
Job Details: 05/01/2020
WASHER WHIRLPOOL WTW4955HW1 "Found error code for overflow condition, apartment resident is unhappy with the amount of water machine fills with during wash cycle. Resident is opening lid during cycle to add more water. Spoke with techline and washer is operating normally.
Near Georgetown, TX 78633
Tyler B.
Job Details: 05/01/2020
WASHER LG WM2277HW Arrived to inspect unit with gasket torn. Replaced and tested properly
Near Burnet, TX 78611
Keith D.
Job Details: 05/01/2020
DISHWASHER WHIRLPOOL WDF510PAYSA Arrived onsite and tested operation found unit with error code 7-1. Checked heater found that it had visibly failed. Also found control not responding properly when a selection is being made. Unit will need heating element and control to repair. ; ordrng 1 W10518394 (heater)
Near Leander, TX 78641
Lou
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=5 degrees & RC=50 degrees. I found a large amount of ice on the FC evaporator. Found unit not defrosting.I removed the ice from the evaporator then removed the harness and HV control and replaced both. Programmed the control and tested unit and it is operating as designed. Unit is cooling properly. No water leaks observed during service, job completed."
Near Robinson, TX 76706
Al
Job Details: 05/01/2020
WASHER MAYTAG MVWB865GW0 Arrived to inspect washer LF code.Confirmed the complaint and removed and replaced the valve.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer Satisfied Job complete
Near Pflugerville, TX 78660
Eman J.
Job Details: 05/01/2020
DISHWASHER WHIRLPOOL WDF130PAHS0 "Arrived on site for dishwasher door hinge broken. Replaced hinges, checked system everything worked as designed. Job complete"
Near Round Rock, TX 78665
David S
Job Details: 05/01/2020
MICROWAVE WHIRLPOOL WMH1163XVQ2 "Arrived on site for microwave tray not spinning. I inspected area and work area, found the motor has failed. Replaced the motor with new and tested the unit, it heated and turned. Unit is operating as designed."
Near Taylor, TX 76574
Andy
Job Details: 05/01/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dry not operating properly. Tested and inspected unit and found failed timer and PTS switch. Removed failed parts and replaced with new. Tested unit and found failed motor as well. Ordering needed part as well as associated parts in case needed. Office to schedule return trip. ; ordrng 1 279827 (motor!dryer) and 1 279838 (element,heater) and 1 W11050715 (switch) and 1 W11415783 (SEAL) and 1 WP694089 (wheel) and 1 WP8577230 (housing) and 1 WPW10117655 (relay-pts)"
Near Waco, TX 76701
Al
Job Details: 05/01/2020
DRYER WHIRLPOOL WHD5090GW0 "Arrived to install previously ordered parts.Removed and replaced the control, reassembled and unit tested as designed.Job complete"
Near Gatesville, TX 76528
Cliff
Job Details: 05/01/2020
REFRIGERATOR MAYTAG MRT118FFFE04 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found no refrigerant in unit due to leak in sealed system. Contacted tech line and spoke with Robert. He advised to either try to isolate leak in system or have dealer contact trade partner services. Job is complete.File#7727718875
Near New Braunfels, TX 78130
Robert
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on job for complaints of no ice. Found that the icemaker not completing cycle. Replaced ice maker and it filled with water. No leaks detected at time of service.
Near Spicewood, TX 78669
David Z
Job Details: 05/01/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to diagnose refrigerator that was not cooling in the RC. Performed diagnostics. Found the RC Evap was covered in ice again. Ran thermistor and bimetal checks from UI and all tested good. Fan is coming on as well. Put unit in forced defrost mode and heater was coming on. Replacing HV control. Advised customer to defrost unit for 48 hours. Ordering a UI and also returning with Evap fan for RC. All mechanical items seem to be working, and issue seems to be in triggering the defrost cycle on unit. Also ordering freeze lan and front panel, front panel is warped and not staying attached.; ordrng 1 W10860197 (pan-utilty) and 1 W11089931 (panel-ui) and 1 W11226806 (front-pan)"
Near Austin, TX 78734
Brandon
Job Details: 05/01/2020
RANGE GE NA100000 "Arrived on site to replace valve on front left burner, I replaced valve, unit tested good.
Near Georgetown, TX 78628
Andy
Job Details: 05/01/2020
WASHER MAYTAG MVWC565FW1 Arrived on site for washer leaking. Going from wash to rinse back to wash and clothes getting on one side and stopping and top console loose. Tested and inspected unit and found loose console due to damaged clip. Removed failed part and replaced with new from truck stock. Found no leaks when running the washer on deep wash until unit started draining and standpipe backs up and overflows. Found the standpipe is also low. Called tech line and spoke with Sterling (SR# 7727717894) Made aware of stated issues and what was found. Was instructed that leak is from standpipe and that customer will need plumber to come fix standpipe issue and that top of stand pipe needs to be at least 39 inches from the ground and drain hose needs to be 4 inches in standpipe and that needs to be fixed as well by plumber. Was instructed that clothes being on one side and unit stops is due to loading and that unit goes from wash to rinse back to wash is due to loading and or standpipe dra
Near Austin, TX 78737
Kevin
Job Details: 05/01/2020
REFRIGERATOR GE GFSS6KKYESS "Arrived on site and inspected refrigerator and found ice bucket is broken, took one picture. Also found fresh food evaporator cover is worn and there is condensation forming around the edges. Took one picture. Will need to replace both in an attempt to correct the refrigerator. Where wall of fresh food section is a bit wavy/warped No water leaks from connections at time of service need authorization from American home shield.; ordrng 1 WR29X10098 (ice bucket asm ge) and 1 WR60X10324 (asm cover-evap ref)"
Near Austin, TX 78734
Wesley
Job Details: 05/01/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite and found unit operating and not always spinning out. Found f0e2 and advised customer on oversudsing symptom. Reset and ran test 12. All checks good. Found unit is now on dedicated circuit and advised customer on system noise interference. All operating as designed.
Near Hutto, TX 78634
Andy
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRF535SMBB00 Arrived on site for refrigerator FC ice on bottom. Tested and inspected unit and found failed drain tube. Removed ice buildup. Removed drain tube. Steamed cabinet and replaced drain tube with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Spicewood, TX 78669
David Z
Job Details: 05/01/2020
DRYER MAYTAG MEDB765FC0 "Arrived on site to diagnose one dryer that had made a pop, burning smell and stopped working. Performed diagnostic and found belt had snapped. Burning smell came from the belt being singed / melted where it broke. End of motor felt a tiny bit jagged, so ordering motor and belt. Ordering belt and motor and office / customer rescheduling when available. Called and informed safety of findings. ; ordrng 1 WPW10131172 (belt) and 1 WPW10508324 (motor-drve)"
Near Buda, TX 78610
Kevin
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL KSCS25INSS02 "Arrived on site and inspected refrigerator and found ice production is good but it will not dispense. found white collar on shaft has dropped and lower part of the shaft is no longer engaging with motor. Prescreened shaft is incorrect, was able to reset collar on current shaft and it is dispensing properly again. If issue happens again WP2188917 is the correct shaft part number"
Near Kingsland, TX 78639
Keith D.
Job Details: 05/01/2020
REFRIGERATOR KITCHENAID AAAAAAA Unit missing serial tag. Water line pinched at door hinge and leaking water. Also found freezer and fresh food not cooling properly. Job complete
Near Austin, TX 78750
Wesley
Job Details: 05/01/2020
OVEN WHIRLPOOL KOCE507ESS Arrived onsite and provided customer instruct on function and convection feature. all checks good. Unit is operating as designed
Near Lakeway, TX 78734
Wesley
Job Details: 05/01/2020
WASHER WHIRLPOOL MHW5630HW0 Arrived onsite and found unit leaking from bellow gap caused by pet hair.. advised customer on findings. Cleared hair and advised customer on maintenance. All checks good.
Near Austin, TX 78717
Paul
Job Details: 05/01/2020
COOKTOP KITCHENAID KCGS556ESS02 Arrived onsite for a cooktop with ignition issues. Mr was concerned about all of the ignitors sparking when anyone of the burners is turned on. I explained to the customer that this was normal and explained that the ignition switches were wired in series so anytime one is turned on they all will spark. Mr understood what I was explaining to him. Call complete.
Near Belton, TX 76513
Cliff
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found water valve seeping into icemaker fill line causing it to freeze over. Water valve will need to be replaced to complete repairs. ; ordrng 1 WPW10312696 (water inlet valve)
Near Pflugerville, TX 78660
Eman J.
Job Details: 05/01/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site for dishwasher not dissolving soap pods. Tested the system got error codes 6,4 5,2 2,1 7,1. Replaced the valve inlet and the pump and motor and control board. Ran diagnostics again no error codes everything works as designed. No water leaks at time of service. Job complete."
Near Austin, TX 78739
Luis
Job Details: 05/01/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site for no cool in fresh food. Found fresh food evaporator incased in ice diagnosed unit will need a new evaporator thermistor, customer will defrost unit ; ordrng 1 W10316760 (THERMISTOR)"
Near Austin, TX 78748
Kevin
Job Details: 05/01/2020
WASHER WHIRLPOOL MVWB855DC0 "Arrived on site and inspected washer and found F6E2 for communication failure between control board and control panel. Replaced both and washer is now operating properly. No water leaks detected at time of service, job complete"
Near Austin, TX 78738
Brandon
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for customer complaint of unit powering off, water leaking out of water dispenser, ice in freezer, and not cooling. Found faulty controls, faulty evap fan motor, ordering controls evap fan motor, evap cover, and fittings for water line. ; ordrng 1 W10722983 (connector) and 1 W10736933 (cover-evap) and 1 W10852747 (cntrl-elec) and 1 WP2300868 (fitting) and 1 WP4373559 (fitting) and 1 WP4373559 (fitting) and 1 WPW10624574 (cntrl-elec)"
Near Round Rock, TX 78681
David S
Job Details: 05/01/2020
WASHER LG WM2075CW "Arrived on site for washer showing error code OE. Inspected unit and work area, found the drain pump had failed. Customer already cleaned out the drain filter and line. Replace drain pump with new and ran unit through a diagnostics cycle. Unit operated as designed. No water leaks detected."
Near Austin, TX 78702
Jacob
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for unit leaking water. Tested unit. Found leaking from under unit when ice maker and water dispenser is in use. Found that tube that fills the ice maker was ripped. Took pic in quick pics. Ordered parts. Rescheduled with customer.; ordrng 1 W10191141 (cover-tube) and 1 W11415785 (TUBE WATER)
Near Belton, TX 76513
Cliff
Job Details: 05/01/2020
ICE MACHINE WHIRLPOOL GI15PDXZS1 "Arrived on site to diagnose an ice machine that is not producing. Tested unit and found water valve failing, causing slow fill. Also noted circulation pump water level sensor not registering properly. Replaced both pump and valve and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Near Killeen, TX 76549
Al
Job Details: 05/01/2020
REFRIGERATOR GE GSHF6LGBCHBB Arrived to inspect ice maker not working.Confirmed the complaint and removed and replaced the ice maker.Reassembled and unit began operating as designed.All water lines were dry at the time of service.Job complete
Near Horseshoe Bay, TX 78657
Keith D.
Job Details: 05/01/2020
DRYER GE GFDS350EL1WW Arrived onsite and tested operation found drum not spinning. Verified that the control had the right voltage. Found unit clogged with lint. Removed all the build up and tested operation found unit working properly. Job complete
Near Wimberley, TX 78676
Brandon
Job Details: 05/01/2020
DRYER WHIRLPOOL WGD4815EW2 "Arrived on site for customer complaint of unit needing conversion kit, found unit needs burner assembly, ordering burner assembly. ; ordrng 1 W10823508 (burner-gas)"
Near San Marcos, TX 78666
Robert
Job Details: 05/01/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived on job to replace control. After replacement test operation. No gas leaks detected at time of service.
Near Georgetown, TX 78633
Tyler B.
Job Details: 05/01/2020
RANGE JENN-AIR JED3430WB00 "Arrived to inspect unit with 2 back burner issues. Neither one adjust temp nor activate the cooktop on light,found both switches to be shorted. Will need to return with L rear switch . Need 2hr due to vent design; ordrng 1 CNOTE (AUTHO/RS) and 1 CNOTE (2HR WINDOW ) and 1 WPW10222828 (switch-inf)"
Near Austin, TX 78754
Scott
Job Details: 05/01/2020
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site on site ,replaced control,burner arm ,igniter ,probe . Oven in not testing normal . Customer also stated they left front burner issue had come back . Ordering burners Left and right front and caps . No gas leaks detected at time of service . Call to set return; ordrng 1 WPW10183375 (cap-burner) and 2 WPW10515455 (burnr-head)s"
Near Waco, TX 76708
Al
Job Details: 05/01/2020
RANGE WHIRLPOOL WOD77EC7HS01 Arrived to inspect wall oven issues.Customer advised the unit malfunctioned soon after she cooked a meal.Confirmed the complaint and Removed the console and found the connection not seated into the plug.Reconnected it and reassembled and unit began operating as designed.Job complete
Near Liberty Hill, TX 78642
Lou
Job Details: 05/01/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to inspect dishwasher leaking from the door. Upon further inspection, I did not see any water streaks on the door, but when I felt the insulation at the bottom inner door, I found the insulation soaked. I removed the outer door panel and found the unit leaking from the bottom of the vent assembly. I found water streaks/debris throughout the inner door panel and flowing down the to the bottom corners of the inner door. Due to this being I a reoccurring issue, I contacted techline and spoke to Andrew and advised, of my findings. Performed a video chat with Andrew to document my findings. Tested the spray arms for cracks/breaks and found none. Tested water temp and it was 128 degrees. Andrew recommended to replace the inner door panel, vent/gasket and to order the clear testing door to test the unit upon return to see where the water is coming from. Provided file #7727717842. I advised the customer of my findings and am ordering the inner
Near , TX 78641
Lou
Job Details: 05/01/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the unit door open with the upper rack slid out and the door gasket handing on the upper rack. I found that the upper rack was snagging on the door gasket when the rack is being pulled out. I inspected the door gasket for tears and found none. Re-seated the gasket and adjusted the upper rack and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Moody, TX 76557
Cliff
Job Details: 05/01/2020
COOKTOP WHIRLPOOL WFE505W0JS0 Arrived on site to diagnose a cooktop with a hot surface indicator light not turning off. Tested all parts and components I was not able to verify which item is causing the issue as light is integrated into control board with no indication on text sheet what powers the light. Ordering all four burners and control as I believe the issue is in the main board. ordrng 1 W10823729 (elmnt-surf) and 2 W11171119 (ELEMENT)s and 1 W11314391 (CONTROL) and 1 WP8273992 (elmnt-surf)
Near New Braunfels, TX 78130
Robert
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on job for complaints of not cooling in refrigerator but freezer working. Ran diagnostics and found fan will run and thermistor test good. Replaced control and after replacement the fan came on and dispenser door opens.
Near Georgetown, TX 78626
Andy
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator ice maker leaking water. Tested and inspected unit and found failed water valve and ice maker. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Wimberley, TX 78676
Leonardo
Job Details: 05/01/2020
DISHWASHER JENN-AIR JDB9200CWS1 Arrived on site to test unit for unit making noise. Found bad fill valve will order new fill valve WPW10327249 office to reschedule ; ordrng 1 WPW10327249 (FILL VALVE )
Near Cedar Park, TX 78613
Lou
Job Details: 05/01/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to inspect refrigerator not cooling. Upon further inspection, I tested temps in the FC=22 degrees & RC=54 degrees. I found a good frost pattern on the FC evaporator and ice built up on the RC evaporator. Due to the amount of ice on the RC evaporator, I could not remove the cover without it breaking. replace the RC evaporator thermistor and the UI control. No water leaks observed during service, job completed."
Near Andice, TX 78628
Lou
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site to inspect refrigerator doors not level and ice maker not working. Upon further inspection, I found the unit not level and no water coming from the dispenser. Found that the water source was turned off; turned it on and tested dispenser and it operated as designed. Using my jumper wire, I jumped the ice maker from points T-H and it operated as designed. I leveled the unit, as well. No water leaks observed during service, job completed."
Near Austin, TX 78735
Kevin
Job Details: 05/01/2020
WASHER WHIRLPOOL GHW9150PW0 "Arrived on site and inspected washing machine and found standpipe is good, airgap is sufficient, drain hose is not installed too far. Ran washer on rinse and spin cycle and found it did not overfill and it drained properly. Washer has not been used in two days and did not have any standing water pointing toward a stuck valve on arrival. If there is an intermittent stuck valve issue requested that customer take a picture for further diagnosis.
Near New Braunfels, TX 78130
Robert
Job Details: 05/01/2020
ICE MACHINE KITCHENAID KUIX305ESS1 Arrived on job for complaints of filter stuck. Confirmed filter will not rotate completely. Will also need the box- control because filter stuck in box as well. ; ordrng 1 W10475405 (box-cntrl)
Near Marble Falls, TX 78654
Keith D.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived onsite and tested operation found unit shutting off after 30 seconds. Tested compressor and it tested good. Found that the starting device has failed. Installed new starting device tested operation found unit working properly job complete.
Near Austin, TX 78739
Luis
Job Details: 05/01/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for no ice. Ran diagnostics fan powered on,ran harvest test passed,ran fill no water to icemaker. Removed icemaker found broken wire to fill tube heater. Ordering a new fill tube. No labor charge on,y charging part. ; ordrng 1 LMON,Y and 1 W11230096 (FILL TUBE)"
Near Marble Falls, TX 78654
Keith D.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Arrived onsite and installed new ice maker. Tested operation found unit working properly. Job complete.
Near Wimberley, TX 78676
Luis
Job Details: 05/01/2020
REFRIGERATOR FRIGIDAIRE FPRU19F8RFC "Arrived on site for no cool. Pulled out built in refrigerator,found power to starter compressor not powering on,ohmed compressor windings,found a short from run to ground,found harness has been modified and potential cause for electrical short. Diagnosed a failed compressor and damaged harness,unit will need a compressor and harness.
Near Leander, TX 78641
Lou
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to inspect refrigerator ice maker not working and water leaking in the fresh foods section. Upon further inspection, the customer advised that when they replaced the filter, water sprayed throughout the RC section. When they replaced the replacement filter, the water leaking stopped, but the ice maker continued to fail. I tested the IM in diagnostics test #56 and it showed error code E2-motor lost position. Removed and replaced the ice maker and retested and it is operating as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Hewitt, TX 76643
Al
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived to install previously ordered parts.Disassembled and removed and replaced the harness.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78734
Wesley
Job Details: 05/01/2020
OVEN WHIRLPOOL KOCE500ESS09 Arrived onnsite and found light fixture catches bent. Correct catches and now light fixture stays in place.