Near Austin, TX 78705
Scott
Job Details: 09/18/2020
WASHER WHIRLPOOL WFW560CHW1 "Arrived on site for shaking washer .found shipping bolt ( just one ) was left in unit . Removed bolt ,ran diagnostics all checked normal . NO water leaks detected at time of service . Job complete ."
Near Wimberley, TX 78676
Richard
Job Details: 09/18/2020
MICROWAVE JENN-AIR JMW3430DP02 Arrived onsite for the oven microwave not working. During testing found that error code F1E6 for generation error. Found that the magnetron was burnt and no good. Replaced mag and inverter board. Microwave tested good. Complete
Near Waco, TX 76712
Jonathan M
Job Details: 09/18/2020
OVEN WHIRLPOOL KODE500ESS04 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both wire harnesses and tested unit. Unit still flash the F1 81 code immediately upon turning the unit into a bake on the upper oven. Tested lower oven and had the same result. I called Techline and spoke to Scott SR# 7728495948.
Near Canyon Lake, TX 78133
Richard
Job Details: 09/18/2020
ICE MACHINE WHIRLPOOL GI15NDXZS0 Arrived onsite for the ice machine not making ice. Ran diagnostics and found that the grid cutter is broken causing the issue. All other functions tested good. Replaced grid cutter and ice machine tested fine.
Near Woodway, TX 76712
Jonathan M
Job Details: 09/18/2020
DISHWASHER WHIRLPOOL KDTE334GPS0
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/18/2020
WASHER WHIRLPOOL WFW5620HW2 "Arrived on site for customer complaint of load and go missing, found this model only has one load in go feature, informed customer this is normal design, unit tested good."
Near Georgetown, TX 78633
Tyler
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site for refrigerator not cooling properly on the freezer section upon arrival I took tips of the freezer and found that it was sitting around 2.4° and I checked the frost pattern of the freezer and found that the frost pattern was perfectly even it was not too thick or too thin. The fresh fruit side was also registering right at 37° indicating that it was also OK and I did not see any unusual for us patterns in that side as well. I ran multiple diagnostic test on the freezer and refrigerator thermistors and could never get them to fail. I did fine however that the unit was set to an adaptive cool setting and found that occasionally the defrost heater was being turned on prematurely I went ahead and replace the main control you why in order to prevent the unit from going to defrost too soon and I also set the new UI to a standard eight hour defrost to ensure that the units cycles properly through it’s cooling in defrost mode. Unit now wor
Near Lakeway, TX 78738
Leonardo
Job Details: 09/18/2020
DISHWASHER KITCHENAID KDTE334DSS0 Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain motor. Removed glass test unit no leaks present and unit draining correctly job complete
Near Georgetown, TX 78626
Tommy
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived onsite for refrigerator not cooling. Found voltage was good polarity was good. Control was good unit was being told to cool. Both fans were running. Found evap not receiving any refrigerant, ordering silt system repair. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (SILT SYSTEM REPAIR ) and 1 TJ90SF8404 (ACCESS VALVR) and 1 W10507884 (COMPRESSOR ) and 1 W11256565 (EVAP)"
Near Austin, TX 78717
Kayman
Job Details: 09/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for microwave oven combo doing weird things like stopping mid bake and showing error codes that can only be cleared by cycling the power. As well as not syncing with touch and the microwave timer starting on its own. Upon inspection I found stored error codes for low fan speed and microwave relay. In diagnostics I went through the component activation and I found that when I tried to activate the microwave light it would turn on the fan. On fan activation in high speed the fan sounded whirling and not consistent. I also noticed the right side interlock felt very weak when closing the door. I was able to recreate the touch syncing issue as well. I am ordering Blower (W11248652) console (W11297728) and returning with the main control, micro control and interlock. . ; ordrng 1 W11248652 (blower) and 1 W11297728 (console)"
Near Austin, TX 78732
David Z
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL GSF26C5EXY00 "Arrived on site for refrigerator overcooking refrigerator compartment, and no water dispensing. On arrival found items in the RC completely frozen over. Ran test 3 to test diffuser, and found air constantly coming through. Removed diffuser and found the diffuser door broken allowing cold air to pour out. Replaced diffuser and ran test 3. Door is now properly opening and closing. Advised to let RC thaw out for 25 hours to allow reservoir to unfreeze. Call complete."
Near Cedar Park, TX 78613
Kayman
Job Details: 09/18/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived onsite to install previously diagnosed parts. The vent assembly didn’t make it in my parts this morning but I installed the main control and console.. ; O-emld tckt
Near Cedar Park, TX 78613
Kayman
Job Details: 09/18/2020
REFRIGERATOR KENMORE 106.5112921 Arrived onsite for refrigerator no cool in both compartments. Upon inspection I found the compressor and fans off. I accessed the back of the unit and checked voltage to the compressor and there was none. I then accessed the control in the RC and tested voltage at the thermostat and got 123Vac after wiggling the connectors and re securing the control the compressor and condenser fan both kicked on and began cooling.To replace the thermostat and control. Job complete.
Near Georgetown, TX 78626
Tommy
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV03 "Arrived onsite for refrigerator freezing food in back. Upon arrival found fridge was overloaded in back compartment, spoke with customer on ventilation and loading. Also spoke with customer on a few other whirlpool products such as using rinse aid for dishwasher. All tested good. Job Completed."
Near Austin, TX 78745
Jacob
Job Details: 09/18/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for unit not drying clothes. Tested unit. Unit is working as designed. Let customer know there is an issue within the wall side of the dryer duct. Need to call another company to go and clean the dryer vent through the wall. No issues at this time. Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 09/18/2020
WASHER WHIRLPOOL WFW9750WL01 "Arrived on site for customer complaint of unit shaking during spin cycle, I removed bottom panel, all shocks tested good, found problem to be with load size/off balance loads, unit tested good."
Near San Marcos, TX 78666
Robert
Job Details: 09/18/2020
WASHER WHIRLPOOL WTW8800YC0 Arrived on job for complaints of lid not opening. Found damaged hinge. After replacement test operation. No leaks detected at time of service.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/18/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Arrived on site for no power to dishwasher. Could not get the UI to turn on. Checked voltage from control to UI and tested good. Inspected junction box and tested good. Tested outlet for power to dishwasher and tested good. Replaced control and UI still didn’t come on. Ordered UI to install on next visit. Kept pump and motor on the parts list for next time just in case the pump and motor are bad too. ; ordrng 1 W11116422 (panel-cntl)
Near Austin, TX 78751
Matthew
Job Details: 09/18/2020
WASHER WHIRLPOOL WFW86HEBC1 Arrived onsite for washer not powering on. Verified 120vac at the wall but could not access the back of the unit (stacked). Need 2 man to access and diagnose. Office to reschedule. Returning with previous 3 parts and ordering main control and UI. . ; ordrng 1 W10635637 (panel-cntl) and 1 WPW10635844 (cntrl-elec)
Near Kyle, TX 78640
Robert
Job Details: 09/18/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on job to replace door. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78725
Matthew
Job Details: 09/18/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite for dryer not heating. Tested unit and found open thermal fuse. Replaced thermal fuse, tested unit and unit is functioning properly. Job complete."
Near Austin, TX 78732
David Z
Job Details: 09/18/2020
OVEN WHIRLPOOL WFG320M0BB Arrived on site to diagnose range not heating up. Customer told me it gets a warm but not hot. Found unit is a gas range and gas line is not hooked up in the house yet. All beta is coming from igniter. Customer thought the range was electric and gas. Advised it’s purely gas and they can not use it till gas is hooked up. All is working as designed. Call complete.
Near Austin, TX 78737
Jacob
Job Details: 09/18/2020
DRYER WHIRLPOOL MED5500FW0 Arrived onsite for unit not heating. Tested unit. Found that unit is not heating. Upon investigation found that heating element was no good. Replaced heating element. Tested unit. Unit test good. No issues at this time. Job complete.
Near Austin, TX 78731
David Z
Job Details: 09/18/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site to follow up on ice machine not making ice. On arrival unit was completely dead. Found power going into external drain pump, but not to control. Replaced external drain pump and also the control, since unit was not kicking on at all prior. Retested and unit had already started making ice immediately after power up. All is now working as designed. Call complete."
Near Kyle, TX 78640
Robert
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of gasket damaged. Found the gasket seal good. No leaks detected at time of service.
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for refrigerator it making ice. At time of service ice bin was full. Customer stated that it started making ice night before service. Cycled ice maker and found all operating as designed. All tested good, no water leaks detected."
Near Austin, TX 78727
Matthew
Job Details: 09/18/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite to replace previously diagnosed parts. Replaced rack wheel. Tested unit and unit functioning properly. Customer had additional complaint of control panel not functioning correctly. The cycle selection does not function. Will need to replace main control. Ordering panel just in case. Office to reschedule ; ordrng 1 W11087226 (control elec) and 1 W11095590 (console)
Near Austin, TX 78727
Paul
Job Details: 09/18/2020
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site to test unit for latch not working. Put unit into manual diagnostics and verified latch is not engaging. Replaced latch, tested unit, unit works good. Unit was not connected to water. Job complete."
Near Austin, TX 78753
Jimmy J.
Job Details: 09/18/2020
RANGE AMANA AER6603SFS2 Arrived on site for oven not heating properly. Installed previously ordered parts to replace the faulty diagnosed parts. Preheated oven to ensure operating as designed. Tested good. Job complete.
Near Austin, TX 78727
Paul
Job Details: 09/18/2020
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site to test unit for door not shutting good. Found loaded hinge damaged. Replaced hinge, tested unit, unit works good. Job complete."
Near Kyle, TX 78640
Leonardo
Job Details: 09/18/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site to test unit for gas leak, test unit, used gas sniffer, found gas leak coming from back of oven near regulator, replaced regulator, gas connection coming in from yellow gas line to regulator is to small and is allowing gas to leak, advised customer to call a plumber to replace gas adapter to regulator, job complete"
Near Austin, TX 78734
Leonardo
Job Details: 09/18/2020
OVEN WHIRLPOOL JJW2427DS02 Arrived on site to test unit for shorted key pad error code. Replaced console test unit and unit test good job complete. Unit heating to 350 and turning off.
Near Georgetown, TX 78633
Tyler
Job Details: 09/18/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site for dryer that customer stated had rust damage. Upon arrival customer pointed out the area within the back Left corner of bulkhead inside dryer where rust was. After further inspection of the area of concern, I was able to determine that the the discoloring on heating elements ventilation mounting box was was from the normal wear and tear of heat damage that is release from element and passes through vent holes in box and into the drum of unit itself. I instructed customer that this type of discoloring is normal of the span of the dryers life, also gave customer types on simple ways to safely clean that area of the dryer. Unit is workin as designed call complete"
Near , TX 78612
Andy
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator ice buildup in FC. Tested and inspected unit and found gasket not sealing properly. Adjusted gasket and added adhesive between liner and cabinet. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78749
Jacob
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL ET18NKXFW01 Arrived onsite for unit making noise inside the freezer part of the unit. Looked at unit. Found that fan blade is worn out from the motor. Ordered part. Rescheduled with customer. ; ordrng 1 WP2163777 (blade-fan)
Near Leander, TX 78641
Lou
Job Details: 09/18/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to inspect cooktop burners too low. Upon further inspection, I tested all of the burners and found the back right burner would not stay lit on the lowest setting. I adjusted the flame and retested and it is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78745
Luis
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for no cool. Removed evaporator cover and compressor cover no traces of dye on evaporator or compressor compartment,pressures reading -20 and 100 called tech support
Near Austin, TX 78717
Kayman
Job Details: 09/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite to install previously diagnosed parts. I installed the upper rack stoppers. Unit is working as designed. Job complete.
Near Austin, TX 78757
David Z
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to install door and handle,to resolve damaged door. Installed new parts. UI still In need of replacement as door came stripped and UI cracked. Office to reschedule when UI available. ; ordrng 1 W11405309 (UI)"
Near Hutto, TX 78634
Cliff
Job Details: 09/18/2020
WASHER WHIRLPOOL MVWX655DW1 Arrived on site to diagnose a washing machine that is not spinning properly. Tested unit and found failed hub assembly. I will need to be replaced to complete repairs. ordrng 1 W10528947 (drive hub kit)
Near Austin, TX 78703
Scott
Job Details: 09/18/2020
DRYER MAYTAG MEDX655DW1 "Arrived on site for noisy dryer . Found rear felt had loosened and drum was rubbing on rear bulkhead . Felt looks in good condition . Used small amount of adhesive from truck stock . Tested unit noise is gone and felt remaining in place . No parts needed
Near Burnet, TX 78611
Jonathan S
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived on site to install previous diagnosed. Removed freezer door handle and installed new. Tested door handle and door opening and closing. All tested good, no water leaks detected."
Near Cedar Park, TX 78613
Kayman
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator with no cool in both sections. Upon inspection I found the compressor on when I arrived. I tested amp draw on the compressor and it tested good . I went to test 4 in diagnostics and could not hear the 3 way valve change position. I tested the resistance at the valve coil and got a faulty reading on one of the pins. There is no frost pattern on the evaporators and none of the lines are cold. I am recommending a sealed system repair. Ordering compressor (W10832994) drier (WPW10143759) FC evaporator (WPW10608485) 3 way valve (W10874835) coupler (W10913906) RC evaporator (W11116006) returning with the controls just Incase. Office to R/S. ; ordrng 1 W10832994 (compressor) and 1 W10874835 (valve) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
Near Wimberley, TX 78676
Richard
Job Details: 09/18/2020
RANGE WHIRLPOOL G7CE3034XS00 Arrived onsite for the cooktop with a crack. During inspection of the cooktop found it to a cosmetic issue not a functional issue. Complete
Near Austin, TX 78741
Jacob
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived onsite for unit tripping the breaker immediately when plugged in. Plugged in unit and immediately the breaker tripped. Called Techline. Had me disconnect the start relay to the compressor. Plugged unit back in, and turned on the breaker. Unit stayed on. Recommended to replace compressor. Got Sr#7728837260. Ordered parts. Office to reschedule; ordrng 1 W11209866 (compressor) and 1 W11490399 (DRIER )"
Near Austin, TX 78741
Jacob
Job Details: 09/18/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for unit not heating properly. Tested unit. Found that control needs to be replaced. Ordered part. Office to reschedule.; ordrng 1 W11122560 (cntrl-elec)
Near Smithville, TX 78957
Andy
Job Details: 09/18/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site for microwave not operating properly. Tested and inspected unit and found inner locks and switches. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for torn gasket. Replaced gasket with new gasket. Job complete.
Near Bastrop, TX 78602
Andy
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Wimberley, TX 78676
Richard
Job Details: 09/18/2020
MICROWAVE KITCHENAID KMBD104GSS00 Arrived onsite for the microwave not working properly. Ordering door latch and office to reschedule. ; ordrng 2 W11201858 (latch-door)s
Near Bastrop, TX 78602
Andy
Job Details: 09/18/2020
DRYER WHIRLPOOL WED49STBW1 Arrived on site for dryer door seal issues. Tested and inspected unit and found failed door seal. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78703
Matthew
Job Details: 09/18/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived onsite for unit light not turning off. No bulb was present, so replaced bulb. Hood light would come on but wouldn’t toggle between on, high, low and off. It would just stay on high. Control had a stuck relay. Replaced control, tested unit and unit functioning properly. Job complete."
Near Austin, TX 78746
Scott
Job Details: 09/18/2020
DRYER WHIRLPOOL WGD9400SU0 "Arrived on site ,replaced coils on valve . Tested unit , unit is igniting & heating . No gas leaks detected at time of service, job complete ."
Near Austin, TX 78738
Brandon
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL EL88TRRWS03 "Arrived on site for customer complaint of unit not cooling properly, found defrost issue, heater tested good, found timer and bi metal needed, ordering parts, collected service fee on cc. ; ordrng 1 3-81329 (timer-def) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10491891 (bimetl-def)"
Near Manor, TX 78653
David S
Job Details: 09/18/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for oven bake not working. I inspected the unit and work area. I found the ignitor not coming on. I replaced the ignitor and control. I found the ignitor still not coming on, good voltage to the ignitor and good resistance across the ignitor. I tested the valve and found no resistance at the valve. I replaced the valve. I tested the unit and found it working as designed. Job complete."
Near Georgetown, TX 78626
Tommy
Job Details: 09/18/2020
REFRIGERATOR MAYTAG MFT2976AEM00 Arrived onsite for frost in refrigerator and filter not resetting. Upon arrival found control not communicating with quick switch ordering new control. Also found unit drain pan bowed and evap cover in frost. Ordering pan drip and ties clamps and screws according to service pointer W11092686E.; ordrng 2 67006425 (SCREWS )s and 2 W11456069 (CLAMP)s and 2 WPW10339879 (TIES )s and 1 WPW10501260 (EVAP COVER ) and 1 WPW10537710 (PAN DRIP) and 1 WPW10581606 (CONTROL )
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived on site for ice maker not working. Tested ice maker and motor has failed. Installed new ice maker and ran a cycle. Operating as designed. Job completed.
Near Austin, TX 78759
Luis
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived on site for no cool. A uv drier installed to find source of leak,removed unit from it’s enclosure,removed evaporator cover no traces of dye found,removed pan no traces of dye in pan,removed back cover of refrigerator found traces of dye on insulation liner,adjusted tube found broken tubing in liner.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for customer complaint of broken ice maker and no water dispensing, found broken ice maker and failed valves, I replaced ice maker and valves, unit tested good."
Near Georgetown, TX 78626
Tommy
Job Details: 09/18/2020
WASHER WHIRLPOOL LSB6300PW3 "Arrived onsite for unit full of water. Upon arrival found water sitting in machine and no power to unit used extension cord and used another outlet unit operating as designed. Tested unit outlet found outlet needed to be reset. Reset outlet, tested unit all operating as designed. Job Completed."
Near Uhland, TX 78640
Leonardo
Job Details: 09/18/2020
RANGE WHIRLPOOL WFC150M0JS0 "Arrived on site to replace control panel, replaced control panel, unit working correctly, job complete."
Near Manor, TX 78653
Andy
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator FC door stuck shut. Tested and inspected unit and found failed FC door and ice maker. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (INSPECT DOOR) and 2 W10695459 (module)s and 1 W10757551 (dor-fip ss) and 1 W10886939 (icemaker)
Near Pflugerville, TX 78660
David S
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site for frosting and leaking water from the fridge. I inspected the Eunice and work area. I found the door not sealing properly. I replaced the freezer gasket, and found the right side sealing but the left side not and sticking out farther than the left. I inspected the tracks and found both of them damaged and not closing properly. I am ordering the left and right side track to complete the repair. .; ordrng 1 W10625067 (bracket LEFT) and 1 W10625068 (bracket RIGHT)"
Near Austin, TX 78739
Luis
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KBFN506ESS01 "Found extension arm rubbing on stop screw,adjusted arm removed rounded screw adjusted bushing assembly tested door operation unit working as design"
Near Austin, TX 78746
Scott
Job Details: 09/18/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 Arrived on site for cooling issues . Found evap motor not running at all . Replaced motor . Will need dampener as well as filter head due to filter door not closing . Please call to set return ; ordrng 1 W11236851 (diffuser) and 1 WPW10394053 (housing)
Near Austin, TX 78734
Brandon
Job Details: 09/18/2020
WASHER WHIRLPOOL MVWB765FW1 "Arrived on site for customer complaint of unit leaking water, found leak coming from hot water supply line, instructed customer to replace washer hoses.
Near Austin, TX 78739
Luis
Job Details: 09/18/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for no ice. Ran diagnostics all test passed in diagnostics,ran unit through a normal cycle ice forming on evaporator plate"
Near Pflugerville, TX 78660
David S
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for sealed system repair. I gained access to the dryer and evacuated the system. I gained access to the fresh food evaporator and removed the failed assembly. I replaced the entire assembly with new. I put a charge of 5.5 oz of r134a into the system. I reassembled the bake of the unit and found pressure were good. I replaced the evap cover WPW10501260 with a new one as well. Unit is operating as designed. Job complete.
Near Round Rock, TX 78665
Cliff
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to replace previously ordered parts for refrigerator. Replaced main control, user interface, and RC fan harness. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed
Near Austin, TX 78756
Scott
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Arrived on site for no ice . Found IM hanging up . Replaced maker . Ran and completed harvest . No water leaks detected at time of service. Job complete
Near Austin, TX 78730
David Z
Job Details: 09/18/2020
REFRIGERATOR KITCHENAID KSSS36QDX05 "Arrived on site to install condenser fan. Found original fan moving slow and underpowered. Installed new condenser fan supplied by AHS and verified it’s blowing twice as hard. All seems to be working as designed, customer will need to let unit cool and follow up if there is no change. Call complete."
Near Burnet, TX 78611
Jonathan S
Job Details: 09/18/2020
OVEN WHIRLPOOL WOS72EC0HS02 Arrived on site to install previous diagnosed parts. Removed unit and installed blower and console. Installed unit and performed diagnostics mode. Checked fault history. Ran manual test mode and normal bake cycle. Found blower activating on both settings. All tested good.
Near Round Rock, TX 78665
Cliff
Job Details: 09/18/2020
FREEZER WHIRLPOOL WRX986SIHV00 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found back paneling loose and vibrating with fan motor operation. Adjusted paneling and leveled refrigerator. Found all is functioning properly at this time. No leaks were found at time of service.
Near Jarrell, TX 76537
Tyler
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Arrived on site for refrigerator making constant loud sound. Upon arrival customer stated unit had been plugged in that day since 9am (same day as service). I inspected the units 2 evap motor & coil areas as well as condenser fan/compressor area for any sign of non functionality. All hardware. Was running with no visual issues. I checked frost patterns and though little to no ice was on each coil after running most of the day I found that the low side return underneath unit connecting to compressor was condensation/freezing quicklyduring process. Sealed system has no access valves of any kind installed. Customer also mentioned unit was having a cooling issue in freezer when noises started. Freezer at 14 degrees upon arrival. Office to reschedule after TG contacts WP tech line on following morning for further instruct on symptoms of unit.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 09/18/2020
MICROWAVE JENN-AIR JMC2430DP01 Arrived on site to replace previous diagnosed parts. Per diagnostics and traced circuit to 20 amp fuse. Removed failed fuse and installed new. Tested operation. All tested good.
Near Jarrell, TX 76537
Tyler
Job Details: 09/18/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer needing a new previously diagnosed new Main control and UI.after installing main control I found the UI had some buttons not correctly labeled on front of panel. Need to return with new UI in order to complete repair. Office to reschedule/out of stock part; ordrng 1 W11378949 (UI ELECTRIC CONTROL )
Near Austin, TX 78756
Scott
Job Details: 09/18/2020
WASHER ROPER RTW4516FW2 Arrived on site for washer not spinning . Ran diagnostics got control and motor control error . During test wash actuator never fully engaged. Did check outlet and found bad ground . Replaced control and actuator. Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Did recommend fixing outlet ground . Job complete .
Near Austin, TX 78749
Jacob
Job Details: 09/18/2020
DISHWASHER KITCHENAID KUDI01FLSS5 Arrived onsite for door to unit falling open. looked at unit. Found that left side link was missing. Ordered part. Rescheduled with customer; ordrng 1 8194001 (LINK)
Near Bertram, TX 78605
Jonathan S
Job Details: 09/18/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to install previous diagnosed parts. Removed vent and gaskets, installed new. Performed diagnostics mode and monitored operation. All tested good, no water leaks detected."
Near The Hills, TX 78738
Luis
Job Details: 09/18/2020
WINE COOLER KITCHENAID KUBR204ESB00 "Arrived on site for loud noise. Diagnosed loud noise from lower fan,removed cover replaced lower evaporator fan motor,adjusted heater shield away from fan blade,reassembled unit tested fan operation u it own ring as designed."
Near Austin, TX 78746
Scott
Job Details: 09/18/2020
WASHER WHIRLPOOL MHW5500FW1 "Arrived on site replaced UI console and main control . Ran diagnostics,no error codes . Key pad and diagnostics wash all checked normal . No water leaks detected .
Near Round Rock, TX 78664
David S
Job Details: 09/18/2020
WASHER WHIRLPOOL CAE2745FQ0 Arrived on site for washer lid not locking. I inspected the unit and work area. I found d the lid pried open and the lid latch permanently locked. I found good voltage from the control to the lid latch. The lid latch will need to be replaced to complete the repair.; ordrng 1 WPW10482836 (latch)
Near Spicewood, TX 78669
Brandon
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for customer complaint of unit not cooling in freezer section, found unit not going into defrost. I tested heating element and bi metal in diagnostic mode. Heater and bi metal tested good. I programmed control to defrost every 8 hours, unit tested good."
Near Austin, TX 78746
Luis
Job Details: 09/18/2020
REFRIGERATOR JENN-AIR JFC2089BEM00 "Arrived on site for no water and freezing in fresh food. Found filter frozen in housing and frozen water tank,removed damper cover unplugged harness to damper with door closed. Diagnosed cold air entering around damper housing,added sealer around housing to prevent cold air entering fresh food with damper door closed. Defrosted water tank and filter,tested water dispenser unit working as designed.
Near Austin, TX 78746
Luis
Job Details: 09/18/2020
REFRIGERATOR JENN-AIR JFC2089BEM00 "Arrived on site for no water and freezing in fresh food. Found filter frozen in housing and frozen water tank,removed damper cover unplugged harness to damper with door closed. Diagnosed cold air entering around damper housing,added sealer around housing to prevent cold air entering fresh food with damper door closed. Defrosted water tank and filter,tested water dispenser unit working as designed.
Near Leander, TX 78641
Lou
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01
Near Hutto, TX 78634
Cliff
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL ET1CHMXKB06 Arrived on site to diagnose a refrigerator that is leaking into RC from freezer. Found freezer drain frozen over. Thawed drain and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Hutto, TX 78634
Cliff
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to diagnose a refrigerator with a dispenser that is getting clogged. Advised homeowner primarily crushed ice usage can and will result in ice shoot clogging overtime. If crushed ice is primarily used chute will need to be cleaned out regularly. Also noted ice maker over fill issue causing cubes to stick together. Water valve and icemaker will both need to be replaced to complete repairs. .; ordrng 1 W11043013 (valve) and 1 WPW10300024 (icemaker)
Near Austin, TX 78723
Matthew
Job Details: 09/18/2020
OVEN WHIRLPOOL WFC310S0EB3 "Arrived onsite for oven not heating. Tested voltage to unit each leg 121vac , L1 to L2 212vac. Tested elements, good, tested sensor, good. Control is not sending correct output and is also blinking and ticking once plugged in to power. Need to order new control. Office to reschedule ; ordrng 1 W11122531 (cntrl-elec)"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/18/2020
OVEN WHIRLPOOL WFE525S0HB1 "Arrived on site to inspect oven for the wrong temps. Inspect had recorded wrong temps, tested temps with wire and oven thermistor, all temps matched up. Complete"
Near Austin, TX 78729
Paul
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "AH-Arrived on site to test unit for high pitch sound. Was not able to replicate sound. Removed rear panel and inspected compressor, fan, and lines but did not find anything touching or rubbing. Put unit in test 3 and 4 to mimic any sound but was not able to at this time. Asked customer to do a video recording if issue persists. Job complete."
Near Austin, TX 78726
Paul
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "AH- Arrived on site to test refrigerator for leak by filter. Found consistent drip coming from behind filter housing. Replaced reservoir, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78749
Jacob
Job Details: 09/18/2020
DRYER WHIRLPOOL WGD72HEDW0 Arrived onsite for unit giveaway clothes brown streaks. Looked at unit. Found that the felt line with the drum had rust all around the felt. Let customer know the drum needs to be replaced along with the felt. Ordered seals. ; ordrng 1 280114 (drum seal) and 1 W11193479 (seal)
Near New Braunfels, TX 78130
Noah D
Job Details: 09/18/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer for leaking, upon inspection found the valve not blocked and O ring out of place, replaced ring and valve and tested all water functions. No leaks or issues detected. Complete"
Near Granite Shoals, TX 78654
James
Job Details: 09/18/2020
WASHER MAYTAG MVWC565FW2 Arrived on site and tested operation. Found lid lock not locking. Installed new lock and tested operation. Unit tests good. Job complete
Near Buda, TX 78610
Robert
Job Details: 09/18/2020
WASHER MAYTAG MVWB765FW3 Arrived on job for complaints of not able to select cycle. Found overlay bad . ; ordrng 1 W11135393 (OVERLAY)
Near Leander, TX 78641
Lou
Job Details: 09/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived on site to inspect refrigerator filter stuck. Upon further inspection, I found the filter was stuck in the housing with the housing door open. I found the release arm was not catching the filter and discharging it. I found the release arm clip had come off. I placed the clip back in place and tested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Tyler
Job Details: 09/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for wall oven/microwave combo upon arrival I found the unit had an F6E4 error code saved indicating a miscommunication between ACU and UI. I reset power to unit and cleared error and then connected unit to WiFi for any possible updates. After checking ui response in diagnostics and standard modes I was able to replicate prior error code again between ACU and UI. Found New ACU part was not correct match to customers current unit. Model/serial sticker info match’s documented info. Spoke with SR to assist with finding correct ACU plus determining if UI is available for current unit. Office to reschedule one part availability. ; ordrng 1 UNKNOWN (ACU) and 1 UNKNOWN (UI)
Near Briarcliff, TX 78669
Leonardo
Job Details: 09/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but no water spraying. Test wash motor and motor getting power but not coming in. Will need to order new motor W11025157. ; ordrng 1 W11025157 (SUMP AND MOTOR )
Near Burnet, TX 78611
Jonathan S
Job Details: 09/18/2020
ICE MACHINE WHIRLPOOL KUID508HPS00 Arrived on site for ice machine not powering on. Per diagnostics and tested outlet and found correct. Tested voltage out of pump and found no voltage. Contacted unit with out pump and found powering on. Performed diagnostics mode and tested all operations. Found all working. Will need to replace external drain pump to complete repair. ; ordrng 1 W10825875 (DRAIN PUMP)