We serviced a
GE REFRIGERATOR
Model ZISs420DRHSS
Near Austin, Texas 78730
Luis
Job Details:
04/06/2021
"Arrived on site for no cool in fresh food section. Fan running damper door opening and closing,no air flow entering fresh food,with freezer door open and fan running good air flow into fresh food. Diagnosed obstruction in return vent ordering deicing kit for evaporator. Customer will need to defrost unit 24hrs before return visit. ; ordrng 1 WR49X10021 (Icing kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Granger, Texas 76530
Tyler
Job Details:
04/06/2021
"Arrived on for refrigerator not making ice. Upon arrival customer wanted to inform us that since they called for repairs the unit had stopped cooling also. Found compressor, condenser/evap fans all running. Both compartments wee over 45 degrees. Upon further inspection I found the high side line around the compressor was shooting oil bubbles from weild point. Both evap coils had no frost build up. Unit will need to be rescheduled for 2hr ss repair once availability of parts is known.; ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (Evap freezer) and 1 W11094466 (3 way valve) and 1 W11116006 (Evap ffc) and 1 WPW1014375 (Uv dryer) and 1 W10913906 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2CHQXVB01
Near Kyle, Texas 78640
Andrew
Job Details:
04/06/2021
"Arrived on site to test unit for water freezing underneath and around bin. Upon arrival found extreme heat coming from compressor area. Removed panel and found compressor was extremely hot, condenser fan not running.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, Texas 78748
Richard
Job Details:
04/06/2021
Arrived onsite for the washer not draining. During testing found that there was debris inside the drain hose coming from the tub assembly. Took hose off and removed debris and washer tested good and its draining and no leaks detected complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308ESS2
Near Austin, Texas 78731
Luis
Job Details:
04/06/2021
"Arrived on site for thin to no ice. Weak water flow with filter removed diagnosed a defective water valve,replaced water valve ran diagnostics all test passed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNTW1
Near Georgetown, Texas 78628
Lou
Job Details:
04/06/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit compressor being bad and unit not having any refrigerant, I performed a sealed system repair on the unit. Disassembled the unit and removed and replaced the compressor, non-UV drier, access valve, and evaporator. Vacuumed the system and added 6.5oz of R134a refrigerant. Tested the unit and it held pressures. Reassembled the unit and retested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Austin, Texas 78717
Kayman
Job Details:
04/06/2021
Arrived onsite for dishwasher tripping breaker. Upon inspection I found the the unit would fill and wash normally but when the cycle called for drain it would trip the breaker. I could hear a pop inside the inner panel when the breaker would trip. I removed the outer panel and found the power supply lines were fried at the control. The damage traveled to some of the relays on the control. Ordering Harness (W11027902) returning with the main control. Office to R/S due to part availability. ; ordrng 1 W11027902 (Harness)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leander, Texas 78645
David Z
Job Details:
04/06/2021
"Arrived on site to diagnose washer that is not filling and running cycles properly. Ran diagnostic and found an F7E4 error for shifter failure. Unit has a clutch that isnt nagging for spin. When running in diagnostic the agitator will run, but the basket barely moves. Called tech line SR7730440778, and discussed with Chris. Only real causes can be bad clutch / wiring / control, likely a failed clutch. Didnt see any wire breaks in harness. If unit cant spin it cant properly sense in sensing part of cycle. Ordering clutch. Ordering all possible necessary parts.Replacing clutch and slider on return visit. Good to run without control at this time. ; ordrng 1 W10754448 (Clutch) and 1 W11419171 (Control) and 1 W10734521 (Slider) and 1 W11130936 (Harness)"
We serviced a
MAYTAG DRYER
Model MEDB755DW2
Near Georgetown, Texas 78633
Cliff
Job Details:
04/06/2021
Arrived on site to diagnose a dryer that will not stay running. Found failed centrifugal switch in motor. Replaced motor and tested unit. All is working properly at this time.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26R2AW4
Near Copperas Cove, Texas 76522
Al
Job Details:
04/06/2021
Arrived on site and inspected loud buzzing noises from the freezer compartment.Confirmed the complaint and found the evaporator motor was defective causing the malfunction.Removed and replaced the part with SWs assistance.Reassembled and unit tested as designed without any annoying noise.I observed the frost pattern forming.Customer advised the unit would take approximately 24 hours to reach optimal temperatures.Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Bertram, Texas 78605
Cliff
Job Details:
04/06/2021
Arrived on site to diagnose a washer that will not respond to user input. Found faulty control panel and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Austin, Texas 78726
Justin
Job Details:
04/06/2021
Arrived on site for an unresponsive wall oven. I cycled the power at he breaker and gained access to he fuse. I found the fuse open and needing to be replaced.I installed the new fuse and the unit now turned on. I preheated the unit and it ran as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near New Braunfels, Texas 78132
Noah D
Job Details:
04/06/2021
"Arrived on site to inspect washer for not spinning, upon inspection found the UI did not engage motor when in diagnostics, found f6e3 code for UI miscommunication, replaced both control and UI and found unit did not power on, changed UI to old part and functions returned, tested all functions and ran a quick cycle. No problems during cycle. Complete"
We serviced a
GE RANGE
Model JGBP28DED1CT
Near Austin, Texas 78750
Scott
Job Details:
04/06/2021
Arrived on site for popping noise . Found safety valve is shutting off and on causing popping noise as it reignites . Job complete no gas leaks detected at time of service.
We serviced a
KITCHENAID OVEN
Model KEBU208SSS03
Near Georgetown, Texas 78633
Lou
Job Details:
04/06/2021
"Arrived on site to install previously diagnosed parts that the customer has in their possession. Upon arrival, the customer had the UI control to be installed. I removed and replaced the UI and tested and the unit continues to not heat in both ovens. I pulled the unit with help from second tech and tested the controls and found voltage at the thermostats. Tested voltage to the unit and got 249V. Checked resistance to the thermostat and it was good. Checked ohms to the harness and it was good. I found that both controls are bad and will need to be replaced.Customer agreed to the repair and I am ordering both controls, CNOTE-LSO PER CUSTOMER REQUEST/TRAINING, CNOTE-2MAN JOB and scheduled return service Unit left with breaker turned off for safety.; ordrng 2 WPW10160958 (Control)s and 1 CNOTE (LSO PER CUSTOMER REQUEST/TRAINING) and 1 CNOTE (2 MAN)"
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Austin, Texas 78703
Jacob
Job Details:
04/06/2021
Arrived onsite for unit not heating properly. Tested unit. Unit drying time felt longer customer said. Noticed that the the dryness selection would not move up more. Replaced control. Tested unit. Unit was heating as it should and all options working at this time. Job coming
We serviced a
WHIRLPOOL WASHER
Model WFW90HEFW0
Near Austin, Texas 78731
Kevin
Job Details:
04/06/2021
"Arrived on site and inspected washer and found F3E1, F8E1, F2E3, F0E1. Earth to E3 main control board and control panel would need to be replaced at the same time.
We serviced a
KENMORE WASHER
Model 110.2085299
Near Austin, Texas 78759
Scott
Job Details:
04/06/2021
Arrived on site for washer not spinning or draining . Found lid lock broken . Please call to set return; ordrng 1 WP3949238 (LATCH )"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Round Rock, Texas 78664
Kayman
Job Details:
04/06/2021
Arrived onsite for refrigerator not dispensing ice. Upon inspection I found the ice bin full of ice but no function to the auger motor. I began removing the motor cover and I could smell electrical burn. I removed the motor and found the connector slightly charred and the motor smelled very bad and burnt. I accessed he main control and found the main control outputting 122VDC to the auger motor when 130 - 140DCV is the correct output. I am ordering a Motor(W10822606) main control(WPW10675033). Returning with the UI just Incase. I reinstalled the auger motor but left it unplugged in a attempt to prevent any thermal event that could happen at that connector. Office to R/S due to part availability no leaks detected. Requesting AUTHO for repair. ; ordrng 1 WPW10675033 (Main control) and 1 W10822606 (Motor)
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW2
Near Austin, Texas 78731
Kevin
Job Details:
04/06/2021
"Arrived on site and found detergent low is showing when washer is powered on. Found float in reservoir is not in the correct position and thump lock is bent. Replaced dispenser and showed customer how to ensure float is positioned correctly. No water leaks detected at time of service, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Austin, Texas 78759
Scott
Job Details:
04/06/2021
"Arrived on site ,replaced valve ,fill and supply tube ,insert, and clamp. Tested water valve and icemaker . All checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, Texas 78746
Kevin
Job Details:
04/06/2021
"Arrived on site and inspected washer and found cold water flow is very weak, there is multiple F8E1 saved error codes. Removed waterline and found it is clogged by debris. After clearing waterline ran another diagnostic cycle and cold water is now flowing properly, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Leander, Texas 78641
Cliff
Job Details:
04/06/2021
Arrived on site to replace previously ordered parts for range. Replaced glass assembly and tested unit. Found all is functioning properly at this time and no other parts needed.
We serviced a
AMANA MICROWAVE
Model AMV2307PFB4
Near San Marcos, Texas 78666
Noah D
Job Details:
04/06/2021
"Arrived on site to inspect unit for not powering on, upon inspection found the unit with no power, replaced Tod and found no change with unit, spoke with SW, tested for voltage and found the ACU shorted, ordering ACU and harness. Office to reschedule ; ordrng 1 W10654511 (POWER) and 1 W10654511 (FILTER) and 1 W10849846 (CONTROL )"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Marcos, Texas 78666
Noah D
Job Details:
04/06/2021
"Arrived on site to inspect washer for loud noises, upon inspection found the gearcase causing noise during spinning, replaced gearcase and tested. No problems found. Complete"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Taylor, Texas 76574
Jimmy J.
Job Details:
04/06/2021
"Arrived on site to install previously diagnosed part. Removed drain hose and installed new drain hose. Found dishwasher was not secured by screws to the cabinet trim. Instead, dishwasher had a small piece of trim that was connected to the mounts above the dishwasher latch and caulked to the marble counter. Ran dishwasher and it is draining as designed. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Round Rock, Texas 78664
Kayman
Job Details:
04/06/2021
Arrived onsite for refrigerator not making ice. Upon inspection I found the RC= 41 ice room =36 FC= 6 I ran diagnostics and found the ice box thermistor showing pass. I ran the ice maker harvest and fill test. I found the ice maker would harvest and during fill the valve would hum when engaged but no water would enter the ice tray. I tried removing the ice maker but found it stuck because the fill tube was frozen. No leaks detected during time of service. ; ordrng 1 W11415785 (Tube water)
We serviced a
WHIRLPOOL RANGE
Model GY397LXUS03
Near Elgin, Texas 78621
Andy
Job Details:
04/06/2021
Arrived on site for range oven not heating properly. Tested and inspected unit and found failed bake element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Driftwood, Texas 78619
Luis
Job Details:
04/06/2021
"Arrived on site for no ice. Ran diagnostics found no water entering reservoir,voltage reading 11 vac continued test no frost formation on evaporator plate. Diagnosed a defective pump and leak in the system,replaced pump,compressor,evaporator and filter drier, vacuumed system down unit kept vacuum recharged system to manufacture spec. Reassembled unit advised customer of small leak at waterline customer will need to replace water,ran diagnostics on unit all test passed. ; used 1 W11325175 ( Pump) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near New Braunfels, Texas 78132
Noah D
Job Details:
04/06/2021
"Arrived on site to inspect unit for leaking water, upon inspection found the dual valve has cracked causing a large leak, replaced valve and tested unit, no leaks or issues found, instructed customer to replace filter. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Georgetown, Texas 78633
Tommy
Job Details:
04/06/2021
"Arrived onsite for refrigerator not cooling. Upon arrival found unit was cooling but unit rc fan was not running, fc is good, rc needs to be replaced ordering service kit for front evap that comes with rc fan.; ordrng 1 W11395558 (Kit service fan motor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS3
Near Lago Vista, Texas 78645
David Z
Job Details:
04/06/2021
"Arrived on site to diagnose microwave with paint peeling in the bottom of it. Performed diagnostic of unit. Found rust under where paint has chipped away. CAlled and spoke with tech line, SR7730442560. Because of the degree of rust under the paint flakes its too far gone to try and sand away. Tech deemed the unit non repairable since its rusted and cant be painted over. Tech line says the cause of these issues is grease being trapped under the turntable / wheels, which then overheats and cracks/flakes the paint.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, Texas 78626
Tommy
Job Details:
04/06/2021
Arrived onsite for previously diagnosed parts.upon arrival replaced adapter and upper pan tested both. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, Texas 78702
Matthew
Job Details:
04/06/2021
"Arrived onsite for icemaker not making ice. Upon inspection found inlet valve not connected properly. Secured water valve, tested unit and unit is functioning properly. Ran multiple tests cycles to insure functionality"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS5
Near Kyle, Texas 78640
Andrew
Job Details:
04/06/2021
Arrived on site to test unit for broken build socket stuck in lamp housing. Found housing was burnt replaced housing and found constant voltage no matter what setting even in off. Recommend replacing control. Office to reschedule.; ordrng 1 W10892389 (cntrl-elec)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, Texas 78751
Matthew
Job Details:
04/06/2021
Arrived onsite for dishwasher beeping and not finishing cycle. Upon arrival put unit in diagnostics and found error codes F8/E1 and F8E2 inlet valve issue and F10/E2 vent wax motor. Ran test cycle and found unit was receiving insufficient water. Valve was energized but very little water flow. Will need to order and replace valve assembly. Ordering vent just in case. Office to reschedule. No leaks present at this time.; ordrng 1 W11184028 (GASKET ) and 1 W11416460 (VENT ) and 1 W11434044 (INLET VALVE )
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS5
Near Round Rock, Texas 78665
Jimmy J.
Job Details:
04/06/2021
Arrived on site to install previously diagnosed part. Removed door and installed new door. Microwave light turns off when door is closed. Interlocks were not affected by damaged door. Microwave operating as designed. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Leander, Texas 78641
David Z
Job Details:
04/06/2021
"Arrived on site to diagnose microwave with damaged fan. Found the convect fan and motor were the issue. Found the nut had broken off the shaft of the convect motor. Ordering new convect motor, fan blade and retaining nut. Office to schedule when parts arrive. ; ordrng 1 W10909479 (Fan Nut) and 1 W10920268 (Convect motor) and 1 461967001792 (Fan Blade)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Round Rock, Texas 78665
Kayman
Job Details:
04/06/2021
Arrived onsite to install previously diagnosed parts. I installed the water tube and valve. I tested the unit and it is working as designed no longer spraying out of the ice tray. No leaks detected during time of service. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Austin, Texas 78703
Richard
Job Details:
04/06/2021
Arrived onsite for the refrigerator ice maker freezing. Ran diagnostics and tested ice maker and it passed. Tested fill tube heater and its good. Did an ice maker fill test and it passed. Found that the customer uses crushed ice a lot. Found crushed ice residue in ice chute which caused the ice door to not close properly. Removed build up and tested ice door for air leaks and its sealing properly. Advised customer to used cube ice selection after using crushed ice to remove any crushed ice residue. All functions tested good complete
We serviced a
GE DISHWASHER
Model GDT695SSJ0SS
Near Salado, Texas 76571
Tyler
Job Details:
04/06/2021
Arrived on site for dishwasher needing previously diagnosed heater. Upon arrival I confirmed the leak was coming from both heater mounts. After installing heater I reassembled the dishwasher and during leak test I found droplets of water coming from bottom left corner of door. Informed customer of findings but they wished to continue with heater repair as is and want to wait before proceeding any further. Unit is functioning as designed and theres no longer my leaks coming from heater or seals around heater.
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Georgetown, Texas 78633
Lou
Job Details:
04/06/2021
"Arrived on site to inspect cooktop flames. Upon further inspection, I tested the cooktop and all burners/flames are operating properly. Customer provided a picture of the flames and all were orange/yellow. Customer advised that they have a humidifier in the home. I explained that the humidifier is the cause of the orange/yellow flames and provided a video of such issue. Recommended that when they cook to open a door or window unit, the flames turned blue again. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near San Marcos, Texas 78666
Noah D
Job Details:
04/06/2021
"Arrived on site to inspect dishwasher for not starting, upon inspecting found the electronics not responding. Replaced both console and control. All functions returned. Arking was heard under unit, rewired the unit correctly. Complete"
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Austin, Texas 78738
Brandon
Job Details:
04/06/2021
"Arrived on site to replace failed shocks and broken hinge, after repair, unit tested good."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, Texas 76549
Wesley
Job Details:
04/06/2021
Arrived onsite and replaced timer and cutoff to repair timer not progressing and unit not heating. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Waco, Texas 76710
Jonathan M
Job Details:
04/06/2021
Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Tested unit in a normal wash cycle and could not get the unit to leak. Watched both spray arms and both spry arms worked as designed. Ran the unit for 10 minutes with no leaking from the front at all. Advised customer that the issue may have been with a bad connection on the water valve or the unit must?ve been leaking due to the unit leaning forward. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW02
Near Temple, Texas 76504
Tyler
Job Details:
04/06/2021
Arrived on site for Refrigerator needing previously diagnosed water inlet valve and icemaker. Upon arrival I was able to install both parts I didnt reassembled and tested unit and verify the icemaker is harvesting and the water valve is no longer leaking into the icemaker no leaks before during or after call call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Waco, Texas 76711
Jonathan M
Job Details:
04/06/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced water valve and tested unit. Found water coming into the unit but low water pressure coming to the unit. Removed the cold water hose off the back of the unit and tested it in a bucket. Found low water pressure from the wall. Customer had a load that was already in the unit so we tested the unit on a normal cold wash cycle (he has no hot water). Unit did fill without shutting off but I did advise the customer that if he has further issues with the unit not completing a cycle or starting the cycle, he would need to have his waterlines looked at and fixed prior to further service. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Harker Heights, Texas 76548
Wesley
Job Details:
04/06/2021
Arrived onsite and found unit operating with wobble because missing left rear foot. Installed new foot from truck stock. Secured wiring harness to the motor as pin had backed out partially. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGW3
Near Killeen, Texas 76542
Al
Job Details:
04/06/2021
Arrived on site and inspected dishwasher not draining.Put the unit in diagnostics test mode and verified the drain pump is defective.Also got the 6/4 Float Switch open error code.Ordering both parts.Office to schedule return services.; ordrng 1 WPW10195039 (Switch (FLOAT)) and 1 W10876537 (Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Killeen, Texas 76542
Al
Job Details:
04/06/2021
Arrived on site and inspected side by side refrigerator garage unit Not Cooling.Checked temperatures inside and got 38 Freezer and 48 in the fresh food section.Accessed the evaporator and found all fans operating.Noticed the small frost pattern stopped before the first rung.Accessed the SS thread and advised of my findings and determined the unit will require a sealed system repair.Ordering the parts needed for the repair.Office to schedule return services due to part availability.; ordrng 1 WPW10143759 (DRIER-UV) and 1 W10507884 (COMPRESSOR) and 1 Sealedsystemrepair (2 hours / SS tech)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVQ00
Near Temple, Texas 76502
Tyler
Job Details:
04/06/2021
Arrived on site for refrigerator not cooling. Upon arrival I found the condenser fan motor not running as well as a compressor but the evaporator coil fan was running. Upon further inspection I found the start device on the compressor is receiving 120 V but the compressor was not turning on and then replace the start device and found that the compressor ran for 30 seconds four times in a row before failing each time and the amperage to the compressor fluctuated between .3 and 7.83 A on each test. On the fifth test the compressor did kick on and run and the amperage was at 1.45 A but after one minute of run time even though the compressor had not filled the high side line had gotten so hot that you couldnt even touch it but the dryer was ice cold. Unit will need a sealed system repair at this time office to reschedule once availability of parts is known and a HS authorization is acquired; ordrng 1 W10233961 (Compressor) and 1 WP2188823 (Evap) and 1 WPW1014375 (Uv dryer) and 1 W10913906 (Access coupler) and 1 Cnote (Need ahs autho before repair)
We serviced a
WHIRLPOOL RANGE
Model ACR4303MFS4
Near Killeen, Texas 76542
Al
Job Details:
04/06/2021
Arrived on site and inspected front right burner issues.Confirmed the complaint and found the infinite switch and coil were both defective.R&R both and unit tested as designed.Customer witnessed the repair and was satisfied.Job complete
We serviced a
GE REFRIGERATOR
Model GSH25GGCBWW
Near Killeen, Texas 76549
Al
Job Details:
04/06/2021
"Arrived on site and inspected unusual noises from the side by side unit.Customer advised since the storm, the unit has been malfunctioning.Confirmed the complaint from customers video.I had the customer removed all of the freezer items.I discovered the ice maker was filled to he top and was causing the malfunctioning when it would naturally fill.I used customers blow dryer to melt and clean the freezer compartment to prevent anything else from obstructing the fan motor.Customer also witnessed the repair and was satisfied with the outcome.Job complete"
We serviced a
WHIRLPOOL RANGE
Model RF362LXTS3
Near Harker Heights, Texas 76548
Wesley
Job Details:
04/06/2021
Arrived onsite and customer stated oven is sometimes warm first thing in the morning without having been used. Everything passes functional inspection. Advised customer to leave thermometer in oven and take picture of temp when oven is perceived to be on randomly. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Georgetown, Texas 78628
Tommy
Job Details:
04/06/2021
"Arrived onsite for dishwasher or cleaning dishes. Upon arrival found unit would fill but sump completely not responsive, inspected wiring to control found no damage. Found voltage coming out of control and unit sump not moving accordingly. Ordering sump and returning with control JIC. Office to reschedule upon receiving parts.; ordrng 1 W11025157 (Pump and motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Temple, Texas 76502
Tyler
Job Details:
04/06/2021
Arrived on site for icemaker customer stated wouldnt dispense ice and they werent sure if ice is even being made. Upon arrival I was able to eventually remove the ice bin and confirm the ice was indeed being made in the bin had a full bucket of ice. Upon further inspection also found that the icemaker was harvesting on its own and the temperatures of coming up from the freezer around 2?. after some time I was able to narrow down the issue to the icemaker itself being mounted in slightly off-balance and causing water to leak out of the icemaker every so often it was run and falling into the ice been causing it to freeze up and allow the bin to turn I was able to uninstall and then reinstall the icemaker ensuring that it was probably mounted and not going to cause this issue any further also cleared any frozen ice from the ice bucket and was able to reassemble and verify the icemaker is dispensing ice through the door as designed with no leaks before during or after repair.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Killeen, Texas 76543
Al
Job Details:
04/06/2021
"Arrived on site to install previously ordered part.After replacing the light bulb, I found the socket was also defective.Ordering the socket to complete the repair.Office to schedule return services.Customer got the outlet repaired and unit now heats, but the bulb doesnt work.Needs more work ; ordrng 1 W11222979 (Light socket)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, Texas 76710
Jonathan M
Job Details:
04/06/2021
Arrived on site for a dryer that is having a hard time starting. Inspected unit and work area. The customer advised that her dryer will take anywhere from 5 to 7 seconds to turn on when she press the start button. Confirmed customers complaint and checked the motor windings. Found the start windings out of range. Replaced motor and tested unit found the unit still doing the same thing only quicker. Spoke to SW and was advised to check voltage. Tested voltage at the wall and found the left side line voltage to neutral going from 123 V to 200 V as soon as the unit start button is pressed and the right side line voltage to neutral going from 123 V to 50 V. I was unable to get a photo of the voltage due to limited hands. I told the customer that they will need an electrician to come fix their electrical and not use the unit so that the new motor does not get burned out as well. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Temple, Texas 76504
Tyler
Job Details:
04/06/2021
Arrived on site for washer not staying balanced and upon arrival the customers husband stated that the wife had noticed a grinding noise but during diagnostics and repair I could not replicate the issue although after running diagnostics upon arrival I found there was no error codes stored but I did however find the dinner tub and out of tub or leaning to far the back left one facing the machine indicating that the back left suspension rod had gone bad. I ended up replacing all four suspension rods and was able to reassembled and tested unit and I took before and after photos of how the tub was leaning before repair versus how it stable after unit is now fully functioning as designed call complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS2
Near Spicewood, Texas 78669
Brandon
Job Details:
04/06/2021
"Arrived on site for customer complaint of unit over producing ice, found failed thermistor, I replaced thermistor, unit tested good."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Leander, Texas 78641
Justin
Job Details:
04/06/2021
"Arrived on site for a MW not heating. I tested the MW with a microwaveable cup with water for two minutes and no heat was present. I checked voltage at the wall and it had proper voltage. I put the unit into diagnostics mode and found no stored error codes. I activated all individual components and they all functioned as designed with the exception of no heat. You could hear the mag initiate and run. I gained access to the mag, diode, fuse, thermostat, cap, and transformer. All of them ohmd good. I reinserted all of the connections and tested he unit again while monitoring amp draw. The unit was drawing proper amperage. The unit was now heating however. I advised the customer something may have come loose in the unit and needed adjustment. The unit is now working as designed. I ran it for two minutes several times.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, Texas 78747
Leonardo
Job Details:
04/06/2021
Arrived on site to test unit for damaged cooktop and missing left front switch. Test unit and found damaged cooktop and missing element. Installed element and replaced cooktop test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, Texas 78717
Scott
Job Details:
04/06/2021
Arrived on site for no response on UI . Found UI wouldn?t respond to any commands. Did breaker rest . Unit is responding after . Except wouldn?t enter diagnostics. Did factory rest . Still not entering diagnostics. Unit is heating water and preheating . Ordering UI and will replaced control same time . Call to set return ; ordrng 1 W11297728 (UI)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Kyle, Texas 78640
Andrew
Job Details:
04/06/2021
"Arrived on site to test unit for not drying. Found error code f7e1(no heat). After many failed attempts to clear code spoke with LC and advised to replace control due to control failure. Replaced control, tested unit, unit works good. Ad used customer on purging cold water from faucet prior to using dishwasher. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Lakeway, Texas 78738
Leonardo
Job Details:
04/06/2021
Arrived on site to replace track and support. Test unit and found that lower rack is missing ski support making bottom rack come of track. Will order new ski support office to reschedule ; ordrng 1 W11193827 (Support)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Del Valle, Texas 78617
Jacob
Job Details:
04/06/2021
"Arrived onsite with RP. Changed parts to the unit. Splutch assembly, belt, wash plate, spin tub, gear case. Calibrated unit. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US0HS00
Near Georgetown, Texas 78626
Tommy
Job Details:
04/06/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit T O D and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Leander, Texas 78641
Justin
Job Details:
04/05/2021
Arrived on site for refrigerator that was not dispensing ice or water. Upon further inspection I found lines needed to be flushed. I flushed the lines and the water would now dispense. I tested the IM and it would not harvest or call for water. I found no voltage at the IM or harness. This indicates a faulty control. No leaks observed at the time of service. I am ordering the control and office will need to reschedule. ; ordrng 1 W11399844 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near Round Rock, Texas 78665
Jimmy J.
Job Details:
04/05/2021
Arrived on site for SAME ISSUE WITHIN 45 DAYS Not Dispensing Ice - Refrigerator. Found ice was in production as designed. Removed ice bin and tested auger. Ice bin auger working as designed. Found impeller was not threaded onto the motor. Removed impeller and found threads stripped on impeller. Installed new impeller onto motor and tested for ice. Ice dispensing as designed on crushed and cubed. Last visit there was no ice to test the dispenser with. Now that the new ice maker is producing ice I could test the motor and impeller to ensure the auger spun as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, Texas 78728
Scott
Job Details:
04/05/2021
Arrived on site for water leaking into freezer from icemaker box . Found IM hanging up in harvest . Ordering IM . Couldn?t find anything wrong with fill tube or valve . Call to set return ; ordrng 1 WPW10300024 (ICEMAKER )
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near Bruceville-Eddy, Texas 76524
Jonathan M
Job Details:
04/05/2021
"Arrived on site for a washing machine that has rust on the lid. Inspected unit and work area. The customer advised that over the weekend, her lid stopped unlocking and was flashing an F5 error code. Inspected unit and work area. Confirmed customers complaint and found the lid not unlocking. Placed unit in service diagnostics and found an F5 E2 (li lock failure) and F5 E3 (lid will not unlock) error codes. We did not get the lid in time and will need to order additional parts. Office will need to contact the customer when parts are made available.; ordrng 1 W10810403 (lid lock assy) and 1 W10812424 (cntrl-elec) and 1 W11237157 (bezel)"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Dripping Springs, Texas 78620
Leonardo
Job Details:
04/05/2021
Arrived on site to replace burner and orifice holder and screws. Replaced all parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, Texas 78641
Tommy
Job Details:
04/05/2021
Arrived onsite for dishwasher screws coming undone. Upon arrival found unit screws not threaded correctly. Used screws onsite and tested. Unit screw are no longer falling out job Completed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR2021TS1
Near Bastrop, Texas 78602
Matthew
Job Details:
04/05/2021
Arrived onsite for refrigerator RC not cooling. Upon inspection found failed fan motor. Replaced motor and cleared frost buildup. Tested unit and unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Georgetown, Texas 78628
Tommy
Job Details:
04/05/2021
"Arrived onsite for unit not filling intermittently, spinning, intermittently. Upon arrival tested unit found unit control and UI and control intermittently communicating with machine, tested three times found unit operating correctly once then delayed and no communication as well. Ordering unit UI and control. Office to reschedule upon receiving parts.; ordrng 1 W11447379 (Console) and 1 W11419171 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Cedar Creek, Texas 78612
Matthew
Job Details:
04/05/2021
Arrived onsite for water with filling issues. Upon inspection found loose inlet valve connector. Secured connections and put unit in diagnostics. Ran auto test and all passed. Ran normal load and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Bastrop, Texas 78602
Matthew
Job Details:
04/05/2021
"Arrived onsite for range not igniting in bake mode. Upon inspection found pans in bin are grounding igniter and preventing igniter from functioning correctly. Removed pans, tested unit and unit is functioning properly, instructed customer on proper use. Job complete"
We serviced a
AMANA WASHER
Model NFW5800HW0
Near New Braunfels, Texas 78130
Noah D
Job Details:
04/05/2021
"Arrived on site to inspect washer for leaking from front bellow, upon inspection found the front clamp no longer attached, reattached clamp with no issues.
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS09
Near Leander, Texas 78641
David S
Job Details:
04/05/2021
Arrived on site for microwave combo not heating. I inspected the unit and work area. I found the microwave not heating a cup of water properly. I inspected the magnetron and the inverter. I found both hot to the touch. I found the mag showing 0 ohms. I replaced the mag and inverter. I tested the unit. I found the cooling fan not coming on. I teated ohms to the cooling fan and found it with in range. I replaced the appliance manager. I retested the unit and found the fan still not turning. I inspected the fan and found the fan blades siezed. I am ordering the cooling fan; ordrng 1 W11344874 (Microwave cooling fan)
We serviced a
MAYTAG OVEN
Model MEW5530BAB
Near Austin, Texas 78739
Brandon
Job Details:
04/05/2021
"Arrived on site for customer complaint of broken glass/missing glass. Found out when customer moved into house, the glass was cracked, and when oven was in use, the glass shattered. Found power from main control getting to membrane, found stuck keypad and some buttons not responding on UI membrane. Ordering parts,. ; ordrng 1 74004619 (Outer glass) and 1 74004921 (Membrane) and 1 Cnote (Auth/parts discontinued)"
We serviced a
AMANA DISHWASHER
Model ADB1100AWB3
Near Dripping Springs, Texas 78620
Leonardo
Job Details:
04/05/2021
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced motor test unit and unit test good job complete no leaks present at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, Texas 78759
Scott
Job Details:
04/05/2021
"Arrived on site for fridge not making ice . Found thermistor on flex tray hanging . Tried rest , unit wouldn?t complete harvest . Ordering IM , no water leaks detected at time of service. Call to set return ; ordrng 1 W11284458 (ICE MAKER )"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Austin, Texas 78734
Luis
Job Details:
04/05/2021
"Arrived on site for no cool in fresh food section. Found ice build up on evaporator cover,ran diagnostics evaporator thermistor reading 45? while covered in ice,diagnosed a defective thermistor. Removed cover,defrosted evaporator,installed a new cover that has thermistor,secured thermistor to correct location on suction line,changed defrost setting to basic."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, Texas 78633
Kayman
Job Details:
04/05/2021
Arrived onsite for wall oven combo with microwave light dead and the unit doing weird things. Upon inspection I found the unit stuck and would not advance in diagnostics or respond well to touch. I did a power cycle and was able to restore function temporarily. I then found a dent surrounding the right side interlock switch. The dent is preventing the door from closing properly which most likely caused the microwave bulb to burn out.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, Texas 78731
Kevin
Job Details:
04/05/2021
site and inspected washer and found dryer is stacked on top. Customer is experiencing excessive shaking during the spin cycle. Found shipping bolts were never removed during installation, after removing shipping bolts ran test 12 and verified it is now spinning properly and there is no excessive vibration, job complete"
We serviced a
KITCHENAID COOKTOP
Model KGCC766RSS01
Near Austin, Texas 78732
Kevin
Job Details:
04/05/2021
"Arrived on site and inspected cooktop and found left front burner Will not ignite and valve harness has an electrical problem, front right burner will also not ignite. Found all assembly screws are rusted and cooktop cannot be disassembled to complete diagnosis. All burner heads would need to be drilled out and this would mean they would all need to be replaced as well as the mounting screws, and the orifice holders just to complete a diagnosis. The cooktop is likely also having electrical harness issues, igniter issues, Likely also need replacement valves.; ordrng 1 WP4456901 (Harness) and 1 Wp9782116 (Harness) and 2 WPW10406243 (Burner head)s and 1 WPW10128450 (Orifice holder) and 1 WPW10128448 (Orifice holder) and 1 WP8287052 (Orifice holder) and 1 WPW10406878 (Burner head) and 1 WPW10406797 (Burner head) and 1 WPW10406283 (Burner head) and 1 WP8287052 (Orifice holder)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, Texas 78665
Jimmy J.
Job Details:
04/05/2021
Wall Oven Won't Shut Off Covering Parts ONLY/PRIOR 90 CALL NOTES INTO TECH LINE PLACE ON CANCELLATION LIST. Placed in diagnostics and got F6E4. No other error codes came on. Cleared error code. Removed control and installed new control then powered up oven for two minutes. Powered back down and removed UI and installed new UI. Powered oven back up. Tested and oven is heating as designed. Could not get WIFI to connect. Customer had the tech support WIFI team number. They will call to complete the WIFI set up to ensure oven receives updates and continues running as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, Texas 78633
Tommy
Job Details:
04/05/2021
Arrived onsite for refrigerator not making ice and not dispensing water. Upon arrival found unit water line was not on all the way and was kinked not allowing water to come into unit properly. Fixed line and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, Texas 78641
Justin
Job Details:
04/05/2021
Arrived on site for a dishwasher not drying properly and not dispensing rinse aid. Upon further inspection I found rinse-aid working properly and advised the customer on rinse-aid usage. I then put the unit into diagnostics mode and found no stored error codes. I monitored amp draw to the heater and found it drawing proper amount of amperage and the heater working as designed. I advised the customer on how hot the heater should get and that it is working as designed. Unit is working as designed. No leaks observed at time of service. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL1
Near Austin, Texas 78746
Kevin
Job Details:
04/05/2021
"Arrived on site and inspected dishwasher and found diverter is leaking. Also found heating element is failing.; ordrng 1 W10861526 (Wash motor)"
We serviced a
MAYTAG DRYER
Model MEDX700XL1
Near Cedar Park, Texas 78613
David S
Job Details:
04/05/2021
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Florence, Texas 76527
Wesley
Job Details:
04/05/2021
F5e1 f0e3 f5e4 f2e1 arrived onsite for unit not operating.metates unit in diagnostics and calibration. Unit is now operating as designed. Cleared error codes and ran in rapid wash. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near New Braunfels, Texas 78132
Noah D
Job Details:
04/05/2021
"Arrived on site to inspect fridge for not producing ice due to defrost issues, upon inspection found the unit frosted up over ff evap. Tested defrost sensor and found no issues, replaced main control due to voltage not being provided to heater. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS5
Near Georgetown, Texas 78628
Tommy
Job Details:
04/05/2021
Arrived onsite for dishwasher not cleaning properly. Upon arrival found unit valve had failed found error code F6E1 unit valve was only partially opening not alllowing water to come in correct. Replaced valve and tested. Unit is now operating as designed. Job Completed ; used 1 W11175771 (Valve) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Georgetown, Texas 78628
Lou
Job Details:
04/05/2021
"Arrived on site to inspect refrigerator temps and ice melting in the bin. Upon further inspection, I tested temps in the FC=7 degrees & RC=40 degrees. I found the unit was in defrost mode when I arrived. I tested the unit in diagnostics and all components passed and are in good operating condition. I found the ice door gasket is crimped in the upper and lower right hand corners allowing warm air from the RC section to enter and melt the ice. Using a 1/4 cup of water, I tested the ice dispenser door by pouring the water into the chute and the door held the water; therefore, no warm air is leaking into the ice bin from the dispenser door. Customer questioned about freezer burn on the items in the freezer and I advised that the door had to have been left cracked open by possibly a package of food but the FC section is operating as designed. I recommended replacing the ice bin door due to the gasket being crimped, but customer advised that they would keep an eye on the ice for now. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, Texas 78730
Kevin
Job Details:
04/05/2021
"Arrived on site and inspected refrigerator and found power connector to icemaker and ceiling LEDs is not secure, after resetting it ran test 57 and it completed properly, ran test 45 and icemaker filled. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Georgetown, Texas 78628
Lou
Job Details:
04/05/2021
"Arrived on site to inspect refrigerator temps.
We serviced a
KENMORE REFRIGERATOR
Model 596.732132
Near Georgetown, Texas 78628
Lou
Job Details:
04/05/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged. Plugged unit in and using my multimeter, I checked amp draw from the compressor. When the start device clicked, the compressor was showing 10.98amps then shut down. This occurred four more times with same results. Tested start device and its good. When compressor was supposed to start up, it made a humming noise as if it were locked up.job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Manchaca, Texas 78652
Luis
Job Details:
04/05/2021
Arrived on site for no cool. Ran diagnostics test 4 no frost formation on evaporator compressor running diagnosed a leak in the system unit will need fresh food evaporator and compressor. Job will need 2hrs; ordrng 1 W11492867 (Evaporator) and 1 Wpw10153759 (Drier uv) and 1 W10913906 (Access valve) and 1 W10832994 (Compressor)