Local Reviews

Appliance Express Rated 4.9 out of 5 stars based on 4090 customer reviews

Dona W.

Dona W.

Arrived on site for unit leaking under unit. Found valve on cold side under control leaking water from seal dripping on to outer trim on to floor. Replaced valve with housing, ran cycle and verified no drips, all water connections dry.

Near Whispering Wind Dr, Georgetown, TX 78633
Dona W.

Dona W.

Sr#7722284257. Arrived on site for no spin at end of cycle, customer stated that after last repair unit washed but did not spin clothes out. Found f7e1 error in service diagnostics, found lid lock flashing when tech put in to drain and spin, motor humming but would not spin. Removed front of cabinet to watch motor. Put unit into a wash cycle and found motor is humming on wash cycle, removed belt to verify that nothing was stalling motor. Found motor with voltage but no movement. Faulty new motor, will need to replace motor, capacitor and shift actuator. Customer spoke with company who sold it they are replacing unit. Country mile warehouse- jess. All water connections dry.

Near Whispering Wind Dr, Georgetown, TX 78633
Paul R.

Paul R.

KitchenAid Dishwasher Model KDTE704DSS0. Arrived onsite for the dishwasher to replace the top silverware rails that were found defective and sagging down on the previous visit. I replaced both rails and tested the rack. The unit is working as designed. There were no water leaks present at the time of service. Call complete.

Near Verbena Pkwy, Spicewood, TX 78669
Brandon C.

Brandon C.

Arrived on site for unit leaking water under crisper drawer, found ice build up on fresh food section evaporator, I defrosted ice and replaced the thermistor, unit tested good.

Near Garlic Creek Dr, Buda, TX 78610
Arthur B.

Arthur B.

WRV986FDEM01(5 Door Dual Evaporator French Door Refrigerator) - Arrived onsite for customer complaint of RF door on French door refrigerator not closing properly. Removed door and shelves. Found LH/RH brackets were not secured to liner. Used 1/4 head screws rl attach to liner. Cleaned all frost from liner with steamer. Reassembled. Door now seats well to cabinet as intended. No other issues found. All water connections were dry at time of service.

Near Platinum Dr, Killeen, TX 76542
Robert J.

Robert J.

GI5FVAXVB00 Arrived on job for complaints of no ice. Found ice cube blocking arm from moving icemaker could not finish harvest. Removed ice cubes and ice maker finished harvest. No leaks detected at time of service. Job complete.

Near Pinehurst Dr, Austin, TX 78747
Thomas L.

Thomas L.

Near W Reed Park Rd, Jonestown, TX 78645
Arthur B.

Arthur B.

RCC3024RB01 (Cooktop) - Arrived onsite for customer complaint of cooktop RF element not turning on. Removed cooktop and found RF cool has shorted out. Removed element and installed new replacement. Reassembled. Tested unit. RF element along with the other 3 work as intended. No other issues found.

Near Winter Sun Dr, Harker Heights, TX 76548
Connor M.

Connor M.

WOD51ES4ES00 whirlpool oven Arrived on site to test unit for not baking in upper oven. Fiund element recently failed. Customer replaced element. Unit still not baking. No voltage to element. Diagnosed bad thermostat. Ordering for return. Brining control back just in case although control tested fine in auto test. Ja approved 6/26

Near N River St, Seguin, TX 78155
Lou S.

Lou S.

arrived on site to inspect dishwasher door gasket/seal catching on the bottom rack. Upon further inspection, I found that the gasket/seal was not seated correctly and was catching on the bottom racks left side as one pulled it forward and pushed it back. I reseated the gasket, but found that the top left corner of the gasket was badly bound up and had a small tear in it. I placed the unit in diagnostics and tested and unit operated as designed. Office to order gasket/seal and scheduled return service for 06/25/18 MS. No water leaks observed during service.

Near US-183, Leander, TX 78641
Nathaniel B.

Nathaniel B.

Model WTW5590SQ2, Arrived on call for unit filled with water and then stopped working completely, found lid switch was bad so installed led switch ans still nothing coming on when advancing timer, checked ac volts to timer got 115 ac volts from black/white to black replaced timer and tested and all checks good, all functions are working know, broke timer knob trying to remove it, will order timer knob, skyped office parts and talked to sarah and will reschedule for 6/26/18, customer requests service on 6/28/18, no water leaks after repair.

Near Luna Vista Dr, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model WTW5590SQ2, Arrived on call for unit filled with water and then stopped working completely, found lid switch was bad so installed led switch ans still nothing coming on when advancing timer, checked ac volts to timer got 115 ac volts from black/white to black replaced timer and tested and all checks good, all functions are working know, broke timer knob trying to remove it, will order timer knob, skyped office parts and talked to sarah and will reschedule for 6/26/18, customer requests service on 6/28/18, no water leaks after repair.

Near Luna Vista Dr, Hutto, TX 78634
Thomas L.

Thomas L.

Near Farm to Market Rd 1431, Jonestown, TX 78645
Thomas L.

Thomas L.

Near Farm to Market Rd 1431, Jonestown, TX 78645
Connor M.

Connor M.

MVWB835DW0 maytag washer Labor-139.99 arrived on site to test unit for turning off during cycle and needing to be rebooted in order to use it. Fiund error code for communication error between control and UI. Replacec both components and tested unit. Unit working properly, no leaks detected.

Near E Humphreys St, Seguin, TX 78155
Jerry C.

Jerry C.

WGG555S0BS01 Arrived to inspect gas odor. I discussed the issue with the customer and found they had detected gas odor within close proximity to the unit. It was an isolated incidence and had occurred after cleaning personnel had been within the residence. I tested the all of the burners and found no odor of raw fuel. I used a gas detector and it registered no ppm during a normal burn. I activated the valves without allowing ignition and the detector registered gas present and at anticipated levels. I advised the customer of my findings and to ensure a check of the unit after anyone who is not familiar with the unit and it’s operation has been near. Operational test good, no gas leaks detected during service.

Near Caprock Canyon Trail, Georgetown, TX 78633
Jerry C.

Jerry C.

Near Caprock Canyon Trail, Georgetown, TX 78633
Arthur B.

Arthur B.

WFE510S0AS0 (Freestanding Range) - Arrived onsite for customer complaint of range left side not turning on. Found infinite switches and element shorted out. Removed LF/LR element and switches. Installed new replacements. Reassembled. Tested unit. All element works as intended. No other issues found.

Near Jorgette Dr, Harker Heights, TX 76548
Joseph C.

Joseph C.

WFW9200SQA12 Arrived on site for “leaking water from underside of unit” complaint. Inspected unit and found lower tub bellows line had come loose from drain pump. Reconnected bellows to drain pump. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Mohle Dr, Austin, TX 78703
Connor M.

Connor M.

MEDX655DW1 maytag dryer Arrived on site to test unit for dryer not stopping after cycle. Found bad timer. Replaced and tested unit. Unit working properly. Instruct customer on proper venting and fire hazard.

Near Tanglewood Dr, Seguin, TX 78155
Steve C.

Steve C.

Near Iroquois Ct, Fort Hood, TX 76544
Dona W.

Dona W.

Arrived on site for error in rinse cycle, found 4 e error. Removed control and found j133 burned across soldering. Will need new control, part is no longer available.Has been discontinued by mfg. all water connections dry. Collected 108.24 on card.

Near Greenlee Dr, Georgetown, TX 78628
Clif L.

Clif L.

Maytag refrigerator MSD2758DRB. Arrived on site to diagnose a refrigerator and is not cooling properly in the RC. Tested unit and found shorted defrost control causing excessive frost in freezer evap coil. Short occurred due to normal wear and tear. Replaced defrost control and tested unit. Found all is functioning properly at this time.

Near Evening Primrose Path, Austin, TX 78750
Jerry C.

Jerry C.

KFIV29PCMS03 Arrived to inspect ice in fc and ice issues. I found the ice bin level sensor shipping tape in place and removed. The unit had a large amount of surface ice within the fc and there was a 9 inch area or the bottom of the fc door gasket, pulled completely away from the door liner. I was able to correct the gasket and bond it to the door permanently. The drain showed signs of leaking onto the lower unit pan and I found it was completely plugged. I removed the debris and tested. Operational test good, no leaks observed during service.

Near Kuykendall Dr, Georgetown, TX 78626
Thomas L.

Thomas L.

Arrived on site for no heat condition. Tested unit at bake and 350. Bake burner lights every time.

Near Riverchase Dr, Leander, TX 78645
Arthur B.

Arthur B.

WDT720PADM2 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not drying dished and not washing properly. Ran service tested and found heater works as intended. Advised customer to run hot water at sink and use rinse aid for better wash performance. No other issues found. All water connections were dry at time of service.

Near Fort Donelson Drive, Belton, TX 76513
Jonathan  S.

Jonathan S.

Whirlpool refrigerator model# ED5PHEXNL00. Making intermittently noises.

Near Pioneer Way, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model WDF520PADM7, Arrived on call for dishwasher not filling with water, found water line behind dishwasher kinked, unkinked the water line and reinstalled dishwasher and tested and know dishwasher is filling with water, no water leaks at time of call, no parts needed, call complete

Near Methodius Dr, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model WDF520PADM7, Arrived on call for dishwasher not filling with water, found water line behind dishwasher kinked, unkinked the water line and reinstalled dishwasher and tested and know dishwasher is filling with water, no water leaks at time of call, no parts needed, call complete

Near Methodius Dr, Hutto, TX 78634
Connor M.

Connor M.

WED4815EW1 whirlpool dryer Arrived on site to test unit for noise during operation. Found rythmic noise following drum rotation, and buzzing coming from heater housing. Unable to dampen noise from heat housing. Rollers checked fine. Will need to replace drum. Also replacing motor for excessive vibration. Drum is expart. Office to schedule directly.

Near Frostwood Dr, New Braunfels, TX 78130
Thomas L.

Thomas L.

Near Boggy Ford Rd, Lago Vista, TX 78645
Robert J.

Robert J.

WEG745H0FS0 Arrived on job for complaints of oven not working in bake. Found that wire to bake igniter not connected. Connect wire and test oven. Operation of oven now normal. No gas leaks detected at time of service. Job complete.

Near Windswept Way, Kyle, TX 78640
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered part. Removed and replaced the heating element and tested unit. Unit operated as designed. No water leaks observed during service.

Near St Andrews Dr, Georgetown, TX 78628
Dona W.

Dona W.

Arrived on site to replace float holder that was broken, replaced with new float holder. Started cycle and let run for 10 minutes to verify operations. All parms check correctly, all water connections dry. Unit running to spec. Did inform customer that flooring under dishwasher is warped. He is aware. Took pictures.

Near Laurel St, Georgetown, TX 78626
Scott  M.

Scott M.

Arrived on site for fresh food upper shelf freezing . Ran diagnostics . Dampener is sticking open and making a loud ratcheting noise . Ordering dampener ,return 6/22. No water leaks detected at time of service . Job complete .

Near Oakmountain Cir, Austin, TX 78759
Thomas L.

Thomas L.

Near Declaration Cir, Lago Vista, TX 78645
Brandon C.

Brandon C.

Arrived on site for part hanger, I replaced the water valve, unit tested good, water lines were dry at time of service.

Near Hacienda Ridge, Austin, TX 78738
Jonathan  S.

Jonathan S.

Whirlpool washer model#WTW5000DW1. Not completing wash cycle.

Near University Blvd, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model WTW7500GW0, Arrived on call for wet cloths at end of cycle or unit is not spinning, f3 e2 which is a inlet water temp fault, f0e4 spin limited by water temp, f0 e3 overloaded fault, f7e0 power outage when unit was running, , found that outlet has a open ground that the washer is plugged in to customer will need to contact a electrician, also found water valve sensor is reading open, will need water valve, also instructed outlet has a bad ground for washer customer will contact a electrician, and instructed customer on loading and soap usage,, load size 5-6 pairs of jeans and to keep center wash plate open and comforters nothing above a size twin and soap usage liquid only use to the number 1 on the soap cup and thats the soap bottle cup, Skyped office parts and talked to Selina and will reschedule for 6/22/18

Near Adams St, Taylor, TX 76574
Nathaniel B.

Nathaniel B.

Model WTW7500GW0, Arrived on call for wet cloths at end of cycle or unit is not spinning, f3 e2 which is a inlet water temp fault, f0e4 spin limited by water temp, f0 e3 overloaded fault, f7e0 power outage when unit was running, , found that outlet has a open ground that the washer is plugged in to customer will need to contact a electrician, also found water valve sensor is reading open, will need water valve, also instructed outlet has a bad ground for washer customer will contact a electrician, and instructed customer on loading and soap usage,, load size 5-6 pairs of jeans and to keep center wash plate open and comforters nothing above a size twin and soap usage liquid only use to the number 1 on the soap cup and thats the soap bottle cup, Skyped office parts and talked to Selina and will reschedule for 6/22/18

Near Adams St, Taylor, TX 76574
Nathaniel B.

Nathaniel B.

Model WTW7500GW0, Arrived on call for wet cloths at end of cycle or unit is not spinning, f3 e2 which is a inlet water temp fault, f0e4 spin limited by water temp, f0 e3 overloaded fault, f7e0 power outage when unit was running, , found that outlet has a open ground that the washer is plugged in to customer will need to contact a electrician, also found water valve sensor is reading open, will need water valve, also instructed outlet has a bad ground for washer customer will contact a electrician, and instructed customer on loading and soap usage,, load size 5-6 pairs of jeans and to keep center wash plate open and comforters nothing above a size twin and soap usage liquid only use to the number 1 on the soap cup and thats the soap bottle cup, Skyped office parts and talked to Selina and will reschedule for 6/22/18

Near Tammi Ln, Taylor, TX 76574
Nathaniel B.

Nathaniel B.

Model WTW7500GW0, Arrived on call for wet cloths at end of cycle or unit is not spinning, f3 e2 which is a inlet water temp fault, f0e4 spin limited by water temp, f0 e3 overloaded fault, f7e0 power outage when unit was running, , found that outlet has a open ground that the washer is plugged in to customer will need to contact a electrician, also found water valve sensor is reading open, will need water valve, also instructed outlet has a bad ground for washer customer will contact a electrician, and instructed customer on loading and soap usage,, load size 5-6 pairs of jeans and to keep center wash plate open and comforters nothing above a size twin and soap usage liquid only use to the number 1 on the soap cup and thats the soap bottle cup, Skyped office parts and talked to Selina and will reschedule for 6/22/18

Near Tammi Ln, Taylor, TX 76574
Dona W.

Dona W.

Arrived on site for no heated dry, ran unit through diagnostics. No errors, heating element is turning on drawing around 5.4 amps. Checked household water temps are at 121 degrees, all water connections are dry. Unit is running to specification. All water connections dry.

Near Brady Way, Belton, TX 76513
Nathaniel B.

Nathaniel B.

Model WED6200SW1, Arrived on call for dryer making squeaking noise, found rear rollers have some ware but idler roller is bad, will order repair kit and idler, pully idler 35.73, repair kit 57.83, dr440 179.99, customer already paid svc fee labor 80.00 which = 173.56 plus tax 14.32 which = 187.88, customer agreed to est. Skyped office parts and talked to jordan and will reschedule for 6/25/18, customer requests appointment after 2 pm, will collect remaining balance of 187.88 on return. Did instruct customer not to run dryer until repair it made to keep belt from breaking, belt that is on unit is good just need rollers for drum from repair kit.

Near Taylor Rd, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model WED6200SW1, Arrived on call for dryer making squeaking noise, found rear rollers have some ware but idler roller is bad, will order repair kit and idler, pully idler 35.73, repair kit 57.83, dr440 179.99, customer already paid svc fee labor 80.00 which = 173.56 plus tax 14.32 which = 187.88, customer agreed to est. Skyped office parts and talked to jordan and will reschedule for 6/25/18, customer requests appointment after 2 pm, will collect remaining balance of 187.88 on return. Did instruct customer not to run dryer until repair it made to keep belt from breaking, belt that is on unit is good just need rollers for drum from repair kit.

Near Taylor Rd, Elgin, TX 78621
Dona W.

Dona W.

Near FM436, Belton, TX 76513
Arthur B.

Arthur B.

DU915PWSS0 (Dishwasher) - Arrived onsite to install dishwasher console to dishwasher from prior tech’s diagnosis. Removed defective console and installed new replacement. Reassembled. Tested unit. All features work on console as intended. No other issues found. All water connections were dry at time of service.

Near E Orion Dr, Killeen, TX 76542
Kevin B.

Kevin B.

Arrived on site and inspected washer and found valve for hot water is blocked by sediment/scale, took one picture. After replacing valve spoke with tech line Kurt, Because it was the hot water valve that was blocked scale buildup is coming from hot water heater. Water heater will need to be corrected/addressed before washing machine should be used. If build up happens again customer will need to be charged for the replacement valve and relevant labor code. No water leaks from connections at time of service, job complete

Near Manassas Dr, Austin, TX 78745
Arthur B.

Arthur B.

LSR8233EQ1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not agitating and overfilling. Customer advised prior service company has been out. Removed console and found pressure hose was not connected to level switch. Attached pressure hose and tested unit. Unit now fills, agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.

Near Sandyford Ct, Killeen, TX 76542
Nathaniel B.

Nathaniel B.

Model WFW8300SW03, Arrived on call for not spinning or agitating at all, checked for error codes and got f24 which is a water temp sensor error , f01 which is a communication error between the ui and main control not energizing the drain pump, will need drain pump and water temp sensor checked bad, will need water temp sensor and main control and ui and all shocks due to broken and belt due to broken, will need autho, office will reschedule with customer, unit is pulled out and is not connected to water.

Near Watersedge Terrace Dr, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model WFW8300SW03, Arrived on call for not spinning or agitating at all, checked for error codes and got f24 which is a water temp sensor error , f01 which is a communication error between the ui and main control not energizing the drain pump, will need drain pump and water temp sensor checked bad, will need water temp sensor and main control and ui and all shocks due to broken and belt due to broken, will need autho, office will reschedule with customer, unit is pulled out and is not connected to water.

Near Watersedge Terrace Dr, Elgin, TX 78621
Lou S.

Lou S.

arrived on site to inspect dishwasher leaking. Upon arrival, the customer advised the dishwasher appeared to be leaking from the door seal. She advised that a plumber came to inspect water damage and suggested it was the seal. Upon further inspection, i placed the unit in diagnostics and tested. Water began to go into the unit and as soon as the unit began to wash, I found that the diverter was leaking water. I immediately turned the unit off and engaged the drain pump to get all of the water out of the unit to stop any further water damage. I quoted the customer $243.16 for the sump/motor assembly and DW350 $189.99 for service fee/labor for a total including tax of $468.88. Customer advised that she would need to discuss with her husband and I advised that the quote is good for 30 days. Customer paid the service fee of $108.24 today. No water leaks observed at the end of service.

Near Harvest Bend Ln, Cedar Park, TX 78613
Clif L.

Clif L.

Whirlpool refrigerator ED5RHEXNL00. Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found ice had not fully ejected and got caught in the ejector arms. This was preventing the motor from turning. Removed ice deposits and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Rio Mesa Dr, Austin, TX 78732
Arthur B.

Arthur B.

WRX988SIBM03 (Dual Evaporator French Door Refrigerator) - Arrived onsite for customer complaint of dual evaporator French door refrigerator not marking ice and not cooling properly in RF section. Took RF temperature and found section to be @ 23F. Removed evaporator cover and found upper portion of evaporator frozen over. Used steamer to clear out all ice. Reassembled. Ran test 56 and found no ice maker errors. Advised customer to allow 24 hrs to allow temperature to come back to normal. No other issues found. All water connections were dry at time of service

Near Saunooke St, Harker Heights, TX 76548
Thomas L.

Thomas L.

Near High Hollow Dr, Austin, TX 78750
Lou S.

Lou S.

arrived on site to inspect double wall oven not working. Upon arrival, the customer advised that she placed the unit in self clean mode and it stopped working. I pulled the unit a little ways from the wall and removed the UI. I checked ohms at the thermal fuse and it was open. I quoted the customer $33.40 for the fuse and WO380 $179.99 for service fee/labor and with tax the total was $230.99. The customer agreed to the service and paid in full. Office to order thermal fuse and scheduled return service for 06/21/18 JA.

Near Little Elm Trail, Cedar Park, TX 78613
Dona W.

Dona W.

Arrived on site for lid not always opening, found upper lid strike is broken on one side will need new lid strike. Also found agitator cracked on lower half and dispenser not attaching to base. Would need screw, dispenser assy, agitator base and auger assy. Took picture of quote on parts. Labor would be 159.99. Total of quote 271.78 customer does not want to repair at this time. Collected 108.24 for diagnosis on check 1040. All water connections dry.

Near Granite Dr, Georgetown, TX 78626
Scott  M.

Scott M.

Arrived on site for washer making noise while spinning . Found shocks are failing , also while having the back off found the steam hose has a small hole and small leak developing . Ordering shocks and hose . No other leaks detected at time of service . Return 6/27

Near Glen Rose Dr, Austin, TX 78731
Paul R.

Paul R.

Whirlpool Washer Model WTW7300DW0. Arrived onsite for the washer to perform a PM check. I checked stored error codes and found an F0E5 & F2E1. I found the keypad working as designed. I found the suspension on the unit in good shape. I ran the service diagnostics verification cycle and all test passed. I found the unit very clean and working as designed. There were no water leaks present at the time of service. Call complete.

Near Medici Ave, Lakeway, TX 78738
Paul R.

Paul R.

Whirlpool Dryer Model WED7300DW1. Arrived onsite for the dryer to perform a PM check. I vacuumed all of the lint from around the dryer, lint screen, and vent tube. I found the dryer cycling between 127-163 degrees with the vent disconnected and cycling between 136-167 degrees with it connected leaving it with a 151.5 degree average temp and working as designed. Call complete.

Near Medici Ave, Lakeway, TX 78738
Paul R.

Paul R.

KitchenAid Dishwasher Model KDTE104ESS1. Arrived onsite for the dishwasher to perform a PM check. I cleaned the lower filter and went over cleaning it with mr. I left a bottle of dishwasher magic with the customer and went over use instructions so they could clean the unit the next time it is needed. I put a bottle of dishwasher magic in the machine and started the cycle to clean it. Call complete.

Near Medici Ave, Lakeway, TX 78738
Jerry C.

Jerry C.

KDTE504DSS0 Arrived to inspect noise. I found the drain pump making noise. I removed water from the unit and removed the drain pump. Debris was lodged within the housing and I removed it. I tested the unit and normal sound levels and operation resumed. No leaks observed during service.

Near Sedro Trail, Georgetown, TX 78633
Paul R.

Paul R.

Whirlpool Refrigerator Model WRF540CWBM01. Arrived onsite for the refrigerator to perform a PM check. I cleaned the condenser coil on the refrigerator. I found the rest of the unit in good shape. There were no water leaks present at the time of service. Call complete.

Near Medici Ave, Lakeway, TX 78738
Nathaniel B.

Nathaniel B.

Model WMH31017FS0, Arrived on call for after repair for f1 e4 error repair tested unit and found noise from magnetron and transformer that was not normal on prior service and today I’m back at location to make repair with mag, cap, diode and transformer, installed parts and tested and all checks good, call complete.

Near Pealing Way, Manor, TX 78653
Nathaniel B.

Nathaniel B.

Model WMH31017FS0, Arrived on call for after repair for f1 e4 error repair tested unit and found noise from magnetron and transformer that was not normal on prior service and today I’m back at location to make repair with mag, cap, diode and transformer, installed parts and tested and all checks good, call complete.

Near Pealing Way, Manor, TX 78653
Arthur B.

Arthur B.

GHW9400PL0 (Front Load Washer) - Arrived onsite for customer complaint of front load washer leaking when washing. Checked bellow and found hole which caused leak. Removed bellow and installed new replacement. Reassembled. Tested unit. Unit fills,agitates,drains and spins with no issues. All water connections were dry at time of service.

Near Eagle Ridge, Harker Heights, TX 76548
Lou S.

Lou S.

arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics and tested. The unit operated good until time for the element to come on and it failed. I tested ohms on the element and it was open. I removed and replaced the element and retested. Unit operated as designed. No water leaks observed during service. Job completed.

Near Arrowhead Trail, Cedar Park, TX 78613
Brandon C.

Brandon C.

Arrived on site for customer complaint of Check Vent light staying on, I removed the vent hose from dryer, and the light never came on. I used vent test kit, and found the issue is with a clog in the vent. Customer also stated long dry times, I advised customer to have the vent cleaned.

Near Avion Dr, Dripping Springs, TX 78620
Kevin B.

Kevin B.

Arrived on site and found compactor ram did not fully lift, completed cycle manually and recommended to customer that solid pack not be used if there are no expandable items in the trash bin. Unit is now operating properly, job complete.

Near Heights Dr, Austin, TX 78746
Scott  M.

Scott M.

Kitchen aid fridge

Near Oak Ridge Dr, West Lake Hills, TX 78746
Dona W.

Dona W.

Arrived on site for lint trap failure. Ran unit, checked air flow was good, temps good, no abnormal noises. Sold customer 1 lint trap part-31.75 tax-2.62 total 34.37. Collected 34.37 in cash.

Near Granite Dr, Georgetown, TX 78626
Scott  M.

Scott M.

Arrived on site , replaced freezer light . All lights are now working in unit . No water leaks detected at time of service . Job complete .

Near Oak Ridge Dr, West Lake Hills, TX 78746
Luis M.

Luis M.

Refrigerator-added washer to drawer glides

Near Tempranillo Way, Austin, TX 78738
Robert J.

Robert J.

WED7300DW1 Arrived on job for complaints of dryer not heating. Found the thermostat open. Replaced thermostat and test unit.

Near Izetta Ln, Austin, TX 78744
Lou S.

Lou S.

arrived on site to inspect cooktop knob broken. Upon further inspection, I found that the right front cooktop knob would spin constantly on the valve. I found that the knob was cracked/broken and needs to be replaced. Office to order SS knob and will ship directly to the customer. No gas leaks observed during service.

Near Big Tree Trail, Round Rock, TX 78681
Lou S.

Lou S.

arrived on site to inspect dishwasher rack falling off tracks. Upon further inspection, I found that the top rack stops were missing. I had two in my van stock and installed both. I tested the unit and the unit operates as designed. No water leaks observed during service.

Near Big Tree Trail, Leander, TX 78641
Dona W.

Dona W.

Arrived on site for f5 e1 error, found customer had done a self clean cycle. After cycle finished flashed error pressed cancel and error went away. Checked temperatures, all temps checked good no errors. Fan blowers are working correctly, showed consumer where unit is ducted to underneath unit. Tested clean cycle, no errors found. Cleaned door for customer, only outer interior glass was dirty. Inner glass pack was still clean also showed consumer how to clean glass. All parms check good, no errors.

Near Mercer Road, Georgetown, TX 78628
Kevin B.

Kevin B.

Arrived on site and inspected dryer and found Home Depot has not properly installed the vent hose and attached it correctly to the home. They have also not left the vent clamps with the customer, attached vent hose as best as possible without clamps. Dryer is currently heating properly. Job complete.

Near Day Star Cove, Austin, TX 78746
Kevin B.

Kevin B.

Near Day Star Cove, Austin, TX 78746
Nathaniel B.

Nathaniel B.

Model WTW8500DW5, Arrived on call for lf error which is long fill error, checked for error codes and got f3 e2 water inlet temp fault, f8 e1 long fill error, f0e3 which is a overload error, found that hot and cold water are not coming in at all to the machine but has voltage at the valve and removed fill hoses and has good water pressure through the hoses unit will need water valve, replaced water valve and tested and unit is know filling with water, repair to washer is complete, no leaks after repair from washer but found cold shut off at wall is leaking water from shut off instructed customer and took pic of cold shutoff leaking at wall and instructed customer to contact a plumber. Call complete.

Near Axis Deer Trail, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model WTW8500DW5, Arrived on call for lf error which is long fill error, checked for error codes and got f3 e2 water inlet temp fault, f8 e1 long fill error, f0e3 which is a overload error, found that hot and cold water are not coming in at all to the machine but has voltage at the valve and removed fill hoses and has good water pressure through the hoses unit will need water valve, replaced water valve and tested and unit is know filling with water, repair to washer is complete, no leaks after repair from washer but found cold shut off at wall is leaking water from shut off instructed customer and took pic of cold shutoff leaking at wall and instructed customer to contact a plumber. Call complete.

Near Axis Deer Trail, Hutto, TX 78634
Lou S.

Lou S.

arrived on site to inspect oven door inner glass broken. Upon arrival, the customer advised that he was using the self clean mode and the inner door glass shattered. I found that the customer had cleaned up most of the debris. I removed the oven door from the unit and vacuumed out the remaining pieces of glass from the door. I installed the new inner door glass and placed the door back on tested. Unit operated as designed. Job completed.

Near Journey Pkwy, Leander, TX 78641
Arthur B.

Arthur B.

MVWX655DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer making clicking noises when agitating. Removed wash plate and found splines warn on gearcase. Removed gearcase and installed new replacement along with hub and cam kit. Reassembled. Calibrated unit. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.

Near Shamrock Dr, Killeen, TX 76549
Connor M.

Connor M.

MVWB765FW1 maytag washer Arrived on site to test unit for squealing during spin. Found unit no longer shaking like first visit but now is squealing. Noise coming from gearcase. Replaced and tested unit. Unit working properly, no leaks detected. Did have to use penetrating fluid. Instruct customer on running clean washer cycle before putting clothes in there.

Near Cobblestone Dr, New Braunfels, TX 78132
Connor M.

Connor M.

Near Cobblestone Dr, New Braunfels, TX 78132
Thomas L.

Thomas L.

Near Laurel Path, Round Rock, TX 78664
Dona W.

Dona W.

Arrived on site for discoloration of door on oven. Found glass with a few streaks from spill or condensation. Used paper towel and cleaned front of door and exterior glass on interior of oven. Did not find any abnormal discoloration, seals are good. Preheated unit and verified temperatures. All parms check good. Checked door of microwave and saw no discoloration. Doors closing properly. Instructed customer on normal wear or changes of color from steam.

Near Tradinghouse Creek St, Georgetown, TX 78633
Nathaniel B.

Nathaniel B.

Model WRS571CIDM01, Arrived on call for damper is going out, found damper is very loud, replaced damper and tested and all checks good, also sealed were inside liner meets outer cabinet on both sections, call complete. No water leaks at time of call.

Near Open Range Dr, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model WRS571CIDM01, Arrived on call for damper is going out, found damper is very loud, replaced damper and tested and all checks good, also sealed were inside liner meets outer cabinet on both sections, call complete. No water leaks at time of call.

Near Open Range Dr, Hutto, TX 78634
Lou S.

Lou S.

arrived on site to inspect dishwasher not heating. Upon further inspection, I found that the heating element was burnt through. I removed and replaced the element and tested and the unit operated as designed. No water leaks observed during service. Job completed.

Near Quiet Oak Cove, Liberty Hill, TX 78642
Thomas L.

Thomas L.

Near W Palm Valley Blvd, Round Rock, TX 78664
Arthur B.

Arthur B.

WTW5800SW0 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not agitating/spinning. Removed cabinet wrapper and motor. Found shaft at motor warn. Unit will need new motor. R/V for Thursday 6/21 per KC. All water connections were dry at time of service.

Near Private Rd 3435, Lampasas, TX 76550
Scott  M.

Scott M.

Arrived on site ,replaced front right roller . Unit is now able to be wheeled in and out without scratching floor further .no water leaks detected at time of service . Job complete .

Near Clary Way, Austin, TX 78723
Dona W.

Dona W.

High-360/low-316/high-380/low-330/high-365/low-320. Temperatures are roughly 345 degrees. Temperatures are to spec at this time. Did show customer how to calibrate oven. Customer states that it takes a little longer to cook recipes. Did not want adjustment at this time. All parms check good.

Near Holiday Creek Ln, Georgetown, TX 78633
Luis M.

Luis M.

Refrigerator-replaced starter to compressor

Near Gaelic Dr, Austin, TX 78754
Jonathan  S.

Jonathan S.

Whirlpool microwave model # WMH32519FB0. Clock display intermittently going out.

Near Village Commons Blvd, Georgetown, TX 78633
Thomas L.

Thomas L.

Arrived on site for frosting in the freezer section. Found that a package of meat was too large for the pizza been and it was causing the doors not close properly last frost thing. All water connections were dry.

Near Camp Dr, Georgetown, TX 78633
Thomas L.

Thomas L.

Near Camp Dr, Georgetown, TX 78633
Thomas L.

Thomas L.

Arrived on site for frosting in the freezer section. Found that a package of meat was too large for the pizza been and it was causing the doors not close properly last frost thing. All water connections were dry.

Near Camp Dr, Georgetown, TX 78633
Thomas L.

Thomas L.

Near Skyline Rd, Georgetown, TX 78628
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered part. Removed and replaced the dishwasher dispenser due to the door latch being broken. I tested the unit and it operate as designed. No water leaks observed during service. Job completed.

Near S Ridge Cir, Georgetown, TX 78628
Jonathan  S.

Jonathan S.

Kenmore dryer model# 110.72052100. Failure with dryer having long dry times.

Near Newbury St, Georgetown, TX 78626
Dona W.

Dona W.

Arrived on site for no cool conditions in freezer section. Upon arrival found unit is cooling properly in freezer, customer had 3 water bottles in freezer one on top shelf, middle shelf, and lowest shelf to check for freezing. All 3 bottles were frozen today. Temperatures in upper are 4 degrees, middle toggled between 4 and 3 and lowest point toggled between 1-2 degrees. Ran tests on thermostats both passed, unit is defrosting correctly. Frost pattern good. Customer stated that units ice was melting and on upper level was hawed. Lower region stayed frozen. Fans are working properly. Temps in fridge are good, seals are sealing tightly. Ice production is good. All tests check good, operating to spec at this time. All water connections dry. No problems at this time.

Near Rose Way Cir, Salado, TX 76571
Nathaniel B.

Nathaniel B.

Model WRF736SDAM14, Arrived on call for not making ice still, since prior repair, installed ice maker prior and installed permagum kit today, customer to allow for 24-48 hours for proper ice production. Unit had a full bin of ice when got to location. No water leaks after repair, call complete.

Near Cyril Dr, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model WRF736SDAM14, Arrived on call for not making ice still, since prior repair, installed ice maker prior and installed permagum kit today, customer to allow for 24-48 hours for proper ice production. Unit had a full bin of ice when got to location. No water leaks after repair, call complete.

Near Cyril Dr, Hutto, TX 78634
Arthur B.

Arthur B.

WED72HEDW0 (Dryer) - Arrived onsite for customer complaint of dryer making loud noises when tumbling. Removed bulkhead and found dryer will need new drum rollers. Did not have dryer repair kit with call. Returning with kit. R/S for 6/22. Reassembled. Dryer vent and lint trap was clean of lint at time of service.

Near US-190, Kempner, TX 76539
Nathaniel B.

Nathaniel B.

Model WMH53520CS5, Arrived on call for power cord burned due to outlet bad, replaced filter board and power cord and tested and all checks good, customer did have outlet repaired above microwave, call complete.

Near Hyltin St, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model WMH53520CS5, Arrived on call for power cord burned due to outlet bad, replaced filter board and power cord and tested and all checks good, customer did have outlet repaired above microwave, call complete.

Near Hyltin St, Hutto, TX 78634
Paul R.

Paul R.

KitchenAid Dishwasher Model KDTE104ESS2. Arrived onsite for the dishwasher with the dispenser gasket is coming out. I replaced the dispenser in the dishwasher. There were no water leaks present at the time of service. Call complete.

Near Dunkeld Dr, Briarcliff, TX 78669
Jerry C.

Jerry C.

WRF555SDFZ05 Arrived to inspect ice in fc. I found the door hanging out at the top, not allowing the gasket to make contact with the cabinet. I removed ice from the air leak area and adjusted the door hangers to correct the gasket gapping. I lubricated the upper basket slides and tested the unit. Operational test good, no leaks observed during service.

Near Speidel Dr, Pflugerville, TX 78660
Dona W.

Dona W.

Arrived on site for lower wheels falling off, replaced 2 right hand side and left front wheels, left rear was still ok. Checked all other functions of unit. 3 wheels-30.12 a piece total parts-90.36 labor-wheel replacement-dw270-139.99 tax 19.00 total of-249.35 collected from check 9535 All water connections dry.

Near Lovie Ln, Georgetown, TX 78628
Arthur B.

Arthur B.

GD25DIXHW00 (SxS Refrigerator) - Arrived onsite to install icemaker to SxS refrigerator from prior tech’s diagnosis. Removed icemaker and installed new replacement. Reassembled. Tested unit. Unit called for water. No other issues found. All water connections were dry at time of service.

Near Horseshoe Bend Kempner, Copperas Cove, TX 76522
Nathaniel B.

Nathaniel B.

Model KUDS50FVSS0, Arrived on call for dishes not drying, found heating element js coming on drawing 9 amps on black wire at front of dishwasher, also found customer using to much rinse aid and liquid soap, customer to start with a table spoon of liquid and if still sudsing reduce to 1 teaspoon of liquid soap and rinse aid was set at 2 but then being customer is on a water softner i set it to 1, and it is mandatory to run hot water at sink before starting dishwasher, no water leaks at time of call. Call complete.

Near Hyltin St, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model KUDS50FVSS0, Arrived on call for dishes not drying, found heating element js coming on drawing 9 amps on black wire at front of dishwasher, also found customer using to much rinse aid and liquid soap, customer to start with a table spoon of liquid and if still sudsing reduce to 1 teaspoon of liquid soap and rinse aid was set at 2 but then being customer is on a water softner i set it to 1, and it is mandatory to run hot water at sink before starting dishwasher, no water leaks at time of call. Call complete.

Near Hyltin St, Hutto, TX 78634
Kevin B.

Kevin B.

Arrived on site and found motor is running but dryer is not heating, disassembled dryer removing interior lint and found cut off has failed, after replacing cut off all function has returned to the dryer. In diagnostics there is Multiple saved error codes for restricted airflow, recommended to customer that vent to the exterior of the home be cleaned by a service in order to prevent issue from happening again. Job complete

Near Farm to Market 1626, Buda, TX 78610
Jerry C.

Jerry C.

WDF320PADB3 Arrived to inspect incorrect cycling. I found 4-3 stored in memory and during test mode, the unit filled, pulsed the motor momentarily and then resumed normal operation. I found the connector at the motor felt somewhat loose at initial removal. I ensured complete insertion and tested. I attempted to get the unit to fail through tripping the door switch and it operated as designed. I allowed the unit to till and run through two complete user mode sub-cycles and the issue appeared to be remedied. Operational test good, no leaks observed during service.

Near Kirtomy Loop E, Pflugerville, TX 78660
Dona W.

Dona W.

Arrived on site for noise when dispenser is turned on found, valve had come loose from rear behind cardboard protector, causing major noise when water was called for. Reattached valve and checked for noise, no noises found after valve had been reattached. All water connections dry.

Near Hobby St, Georgetown, TX 78633
Arthur B.

Arthur B.

GX5FHTXVB04 (French Door Refrigerator) - Arrived onsite for customer of French door refrigerator shuts on and off continuously. Found control in RC section flashing and start device clicking. Removed and replaced control and start device. Tested unit. Unit now powers on and cools as intended. Good frost pattern on evaporator. No other issues found. All water connections were dry at time of service.

Near Barrington Trail, Killeen, TX 76549
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered parts. Removed and replaced the sensor and UI board and tested. Found that my average my temps of 320, 309, 410, and 359 is 349. Unit is operating as designed. I instructed the customer to wait an additional 15 mins once the unit beeps at 350 bake in order to give the unit a sufficient amount of time to evenly heat and to place the food at the center of the middle rack. Job completed.

Near Mandana St, Leander, TX 78641
Dona W.

Dona W.

Arrived on site for f5 error code on display, at arrival unit is not showing error. Ran unit at different temperatures numerous times trying to duplicate error. No error would reproduce. Unit is working to spec at this time. Collected 108.24 on card for diagnosis w0100.

Near Bella Vista Trail, Georgetown, TX 78633
Kevin B.

Kevin B.

Arrived on site and inspected dryer and found L1 to neutral has 120 V and L2 to neutral has 120 V but L1 to L2 has 0 V. Recommended to homeowner that and electrician be consulted in order to correct the issue. Voltage to dryer will need to be 240 V in order to operate properly. No lint buildup in unit cabinet at time of service, job complete

Near E William Cannon Dr, Austin, TX 78744
Arthur B.

Arthur B.

WDF520PADM7 (Dishwasher) - Arrived onsite for customer complaint of dishwasher silverware basket tab broke off and will not close. Confirmed issues. Removed and replaced with new one. No other issues found. All water connections were dry at time of service.

Near W Vega Ln, Killeen, TX 76542
Thomas L.

Thomas L.

Near Kelly Cove, Leander, TX 78645
Nathaniel B.

Nathaniel B.

Model WRF555SDHV01, Arrived on call for noise from compressor, found noise from compressor is normal, unit is cooling, found unit un level again, customers home is pear and beam and parts of the floor are sinking, if issue returns instructed customer to put a piece of plywood under the unit and or use pieces of foam on back compressor area cover for rattle noise, all noise from compressor is normal, sealed system parts are not needed, call complete.

Near Wedgewood Ln, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model WRF555SDHV01, Arrived on call for noise from compressor, found noise from compressor is normal, unit is cooling, found unit un level again, customers home is pear and beam and parts of the floor are sinking, if issue returns instructed customer to put a piece of plywood under the unit and or use pieces of foam on back compressor area cover for rattle noise, all noise from compressor is normal, sealed system parts are not needed, call complete.

Near Wedgewood Ln, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model WRF555SDHV01, Arrived on call for noise from compressor, found noise from compressor is normal, unit is cooling, found unit un level again, customers home is pear and beam and parts of the floor are sinking, if issue returns instructed customer to put a piece of plywood under the unit and or use pieces of foam on back compressor area cover for rattle noise, all noise from compressor is normal, sealed system parts are not needed, call complete.

Near Ashwood Dr, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model WRF555SDHV01, Arrived on call for noise from compressor, found noise from compressor is normal, unit is cooling, found unit un level again, customers home is pear and beam and parts of the floor are sinking, if issue returns instructed customer to put a piece of plywood under the unit and or use pieces of foam on back compressor area cover for rattle noise, all noise from compressor is normal, sealed system parts are not needed, call complete.

Near Ashwood Dr, Elgin, TX 78621
Arthur B.

Arthur B.

WRX988SIBM01 (French Door Refrigerator) - Arrived onsite to install RF for gasket from prior tech’s diagnosis. Removed old gasket and installed new replacement. Used heat gun to form gasket to cabinet. Found no gaps. No other issues found. All water connections were dry at time of service.

Near Curtis Dr, Killeen, TX 76542
Kevin B.

Kevin B.

Arrived on site and inspected refrigerator and found fresh for the temperature is 41–42, freezer temperature is reading between 5and 8° depending on location. Found that diffuser door is set at 4 1/2 and keeping most of the air from entering The fresh food section. Showed customer how diffuser operated and the differences between it and the thermostat. No water leaks from connections at time of service, job complete

Near US-290, Austin, TX 78735
Dona W.

Dona W.

Arrived on site to replace faulty capacitor and motor. Replaced both capacitor and motor, filled unit and found unit is now agitating, spinning and draining as mfg designed. All parms check good. All water connections dry.

Near Tradinghouse Creek St, Georgetown, TX 78633
Lou S.

Lou S.

arrived on site to inspect dryer not drying. Upon further inspection, i placed my thermal couple inside the unit and turned it on and found that inside the unit was only 80 degrees. I verified voltage at the outlet and at the thermal block. I then verified ohms at the fuse, cutoff, thermostat. I found that the element was open. I removed and replaced the element and tested and the unit still did not hear up. I verified voltage at the timer and found none. I removed and replaced the timer and tested the unit and the unit still did not heat, it the drum is rolling. While the unit was on, I turned the temp knob and selected medium and then high temp and at that time, the element kicked on and the unit began to heat as designed. I taste the heat inside the unit and got 213 degrees. No lint observed during service, job completed.

Near E Crystal Falls Pkwy, Leander, TX 78641
Nathaniel B.

Nathaniel B.

Model MVWX655DW1, Arrived on call for unit is leaving brown stains on cloths, found under wash plate is clean, found discoloration is coming from the valve area can see in the the plastic housing of the valve coming from the black sticky pads from the valve housing, replaced valve with housing, also will need to order dispenser tray due to rusting on metal parts of it , no water leaks after repair, skyped office parts and talked to Susan and will reschedule for 6/22/18,

Near Aleppo Pine, Elgin, TX 78621
Nathaniel B.

Nathaniel B.

Model MVWX655DW1, Arrived on call for unit is leaving brown stains on cloths, found under wash plate is clean, found discoloration is coming from the valve area can see in the the plastic housing of the valve coming from the black sticky pads from the valve housing, replaced valve with housing, also will need to order dispenser tray due to rusting on metal parts of it , no water leaks after repair, skyped office parts and talked to Susan and will reschedule for 6/22/18,

Near Aleppo Pine, Elgin, TX 78621
Brandon C.

Brandon C.

Arrived on site for ice not dispensing, found shaft needed to be adjusted, I adjusted the shaft, unit tested good.

Near Feritti Dr, Lakeway, TX 78734
Robert J.

Robert J.

JDB9000CWS2 Arrived on job to replace control. After replacement test operation. No leaks detected at time of service.

Near Enfield Rd, Austin, TX 78703
Connor M.

Connor M.

WRF767SDEM01 whirlpool refrigerator Arrived on site to test unit for not cooling well in ff section. Found severe frost build up on ff evap. Evap thermistor checks open. Will need harness kit with fan and thermistor. Customer does not have secondary fridge and cannot unplug to defrost. Requesting 2 hours due to large amount of frost build up. Susan approved 6/21

Near Summer Pointe, Buda, TX 78610
Dona W.

Dona W.

Arrived on site for high temps in ff section. Found evap cover caked with ice. replaced evap cover. Also found freezer is built up heavily with ice, replaced new door seal for freezer. User interface will not go into diagnostics and is not accepting all commands. Replaced user interface and control, verified operations all parms check good. Unit checks good. Water connections dry.

Near Saw Grass Cove, Georgetown, TX 78633
Thomas L.

Thomas L.

Near Lakeshore Pointe, Leander, TX 78645
Thomas L.

Thomas L.

Arrived on site for dishwasher not washing. Started load. Wash pump non responsive. Replaced sump assembly. Washes well. Found all water connections were dry

Near Farm to Market Rd 1431, Leander, TX 78641
Lou S.

Lou S.

arrived on site to inspect dishwasher upper rack falling. Upon further inspection, I found that the upper rack stops were missing. I inspected the tracks and found that they were functioning as designed. I installed the stop that was pre-diagnosed for this call and used one from my truck stock and tested the unit. Unit operates as designed. No water leaks observed during service.

Near Ida Grove Lane, Austin, TX 78717
Lou S.

Lou S.

arrived on site to inspect washer lid glass separating. Upon further inspection, I found that the lid glass was separating from the lid from. I removed and replaced the lid and both hinges and tested unit. Unit operates as designed. No water leaks observed during service.

Near Ida Grove Lane, Austin, TX 78717
Lou S.

Lou S.

arrived on site to inspect dryer door seal jointed. Upon further inspection, I found that the gasket on the inner door glass was not sealing properly. I removed and replaced the inner door a tested the unit and unit operates as designed. No lint observed during service.

Near Bended Knee Dr, Austin, TX 78717
Arthur B.

Arthur B.

WTW5000DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer getting stuck in cycle. Did find unit was plugged into non grounded outlet. Was able to relocate plug to a grounded outlet. Calibrated unit. Unit calibrated successfully. Tested unit. Unit fills,agitates,drain and spins with no issues. Advised customer on wear to keep unit plugged in. All water connections were dry at time of service.

Near Connell Dr, Killeen, TX 76543
Connor M.

Connor M.

ET1PHKXPQ01 whirlpool refrigerator Arrived on site to install heat probe. Unit had already been defrosted. Installed heat probe and tested unit. Unit working properly, no leaks detected.

Near Dale Dr, San Marcos, TX 78666
Robert J.

Robert J.

KSGG700ESS0 Arrived on job to replace control and fan. After replacement of parts test oven temperature good. No gas leaks detected. Job complete.

Near E Live Oak St, Austin, TX 78704
Nathaniel B.

Nathaniel B.

Model MMV4205FZ3, Arrived on call for microwave caught fire, found that only wave guide plate on inner microwave melted and found that mid level rack was used for only single level cooking and arked out to the cabinet and supports, called whirlpool tech line and talked to austin sr number 7722260415 and was transfered to master tech andrew then was transfered to saftey team and talked to anne , will need to order wave guide plate no damage behind wave guide plate and will need to order all supports and microwave paint and rack, skyped office parts and talked to tl and will reschedule for 6/25/18. Instructed customer not to run unit until repaired.

Near Hill St, Smithville, TX 78957
Nathaniel B.

Nathaniel B.

Model MMV4205FZ3, Arrived on call for microwave caught fire, found that only wave guide plate on inner microwave melted and found that mid level rack was used for only single level cooking and arked out to the cabinet and supports, called whirlpool tech line and talked to austin sr number 7722260415 and was transfered to master tech andrew then was transfered to saftey team and talked to anne , will need to order wave guide plate no damage behind wave guide plate and will need to order all supports and microwave paint and rack, skyped office parts and talked to tl and will reschedule for 6/25/18. Instructed customer not to run unit until repaired.

Near Hill St, Smithville, TX 78957
Arthur B.

Arthur B.

WED9200SQ0 (Dryer) - Arrived onsite for customer complaint of no heat from dryer. Removed access panel and found element broken. Removed element and installed new replacement. Reassembled. Tested unit. Unit heats and tumbled as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Near Mountain View Dr, Harker Heights, TX 76548
Jonathan  S.

Jonathan S.

Jenn-Air refrigerator freezer door popping opening when closing refrigerator door.

Near Clary Sage Loop, Round Rock, TX 78665
Kevin B.

Kevin B.

Arrived on site and found microwave center rack has already been removed by customer, explained how arcing can occur when center rack is used and recommended keeping it out of microwave to prevent sparking on the interior. All other functions are operating properly, job complete.

Near W Slaughter Ln, Austin, TX 78748
Kevin B.

Kevin B.

Arrived on site and found water inlet valve is noisy during ice tray fill, water dispenser valve does not make any excessive noise. Replaced water fill valve and noise when ice tray is filled is now normal, no water leaks from connections at time of service, job complete

Near Brodie Ln, Austin, TX 78748
Lou S.

Lou S.

arrived on site to inspect washer not spinning water out of clothing. Upon arrival, the customer advised that the unit was not getting all of the water out of the clothes. Upon further inspection, I found that the units model/serial numbers do not match the numbers on the ticket. The customer advised that Lowes replaced her old unit with this unit. I contacted the office MS and advised of the situation and MS advised that the customer would need to contact Lowes to create a dispatch for the new unit. I advised the customer of this issue and the customer advised that she would do such, but that the new unit has a five year extended warranty. I advised the customer that once she was able to get all the information cleared with Lowes that Lowes would need to contact our office to create a service ticket at which time we would come back and service the unit. No water leaks observed during service.

Near Pearson Ranch Rd, Austin, TX 78717
Arthur B.

Arthur B.

Arrived onsite to install parts to SxS refrigerator from prior tech’s diagnosis. Removed back panel and removed inverter and UI. Installed new replacements. Reassembled. Plugged unit in to test. Found unit will click on and off and will no stay running. Spoke with WPL Techline SR#7722260712 Kathy. Advised to check voltage at the red/white wires at inverter. Only getting 80V. Found main contact control is rear of unit is faulty. Techline also advised of control is that will complete issue.

Near Cayuga Dr, Harker Heights, TX 76548
Jerry C.

Jerry C.

WRS325SDHZ00 Arrived to inspect incorrect temperature within the rc. I placed my thermocouple at the middle of the unit and read a starting temperature of 48. The rc control was set at the lowest number of bars and the unit had shut off its compressor moments after my arrival. I moved the rc setting to 5 bars and the compressor engaged. Temperature rose to 49.8 and then started to lower at a slow and steady rate. After 12 minutes it had decreased to 47.8. I contacted Mark at the mfg tech line. I advised the tech of the discrepancy of the control operation being in reverse of the user manual instructions and he confirmed the error. We discussed replacing the damper and I advised the tech of some cabinet wiring issues before the damper plug.I removed the existing damper and replaced it with the new assembly, which included both thermistors. I verified the damper opening and closing and very good airflow. The customer will contact us if temperatures do not lower in the rc, after at least

Near Wild Turkey Ln, Georgetown, TX 78633
Thomas L.

Thomas L.

Near S Austin Ave, Georgetown, TX 78626
Jonathan  S.

Jonathan S.

Whirlpool Gas Oven model# WFG530S0EB1. Not maintaining correct temperatures in oven.

Near Othello Pl, Round Rock, TX 78665
Dona W.

Dona W.

Arrived on site for no ice production, found motor on ice maker stalled before harvest. Replaced ice maker, verified unit called for water, started ice production. All water connections dry. Reduced labor due to yelp customer by 20.00. Labor 149.99, part 103.62 tax 20.92 total 274.53 collected on card.

Near Coffee Mill Creek Rd, Georgetown, TX 78633
Kevin B.

Kevin B.

Arrived on site and inspected refrigerator and found frost buildup in freezer has dissipated since the customer made the service call. Customer turned on humidity control for the mullian and that’s when they noticed the frost dissipate. Freezer is now clear and frost may have been due to a food item keeping the door open, or excessive humidity. No water leaks from connections at time of service, job complete.

Near Rancho Alto Rd, Austin, TX 78748
Daniel  A.

Daniel A.

MGDB850WL0 Dryer not heating properly/erratic time on display. Verified blower operation. Checked vent. Replaced thermistor/control board. Normal operation after service.

Near Whitestone Dr, Spring Branch, TX 78070
Nathaniel B.

Nathaniel B.

Model WDT920SADM2, Autho. WF7UB00EPL1, arrived on call for water flooded kitchen 2 times, only finding water coming from kitchen sink faucet not from under dishwasher see pics, ran dishwasher and found no leaks but did give customer instruction on soap and rinse aid use, customer not to use pack soaps, found dried water residue under dishwasher under float switch and cover sound damper, insulation behind cover of door is dry, customer to go to liquid soap with out rise aid additive and use rinse aid separately, liquid soap start with a tablespoon and then if still sudsing reduce to 1 tea spoon and rinse aid being customer is not on a water softener set rinse aid to 2, customer to contact plumber to repair kitchen sink faucet and or water line o rings that may be leaking, no water leaks from dishwasher, found that gasket for dishwasher dispenser is broken, Office will reschedule with customer due to after hours. See all pics if needed.

Near Belmont Stables Ln, Austin, TX 78728
Nathaniel B.

Nathaniel B.

Model WDT920SADM2, Autho. WF7UB00EPL1, arrived on call for water flooded kitchen 2 times, only finding water coming from kitchen sink faucet not from under dishwasher see pics, ran dishwasher and found no leaks but did give customer instruction on soap and rinse aid use, customer not to use pack soaps, found dried water residue under dishwasher under float switch and cover sound damper, insulation behind cover of door is dry, customer to go to liquid soap with out rise aid additive and use rinse aid separately, liquid soap start with a tablespoon and then if still sudsing reduce to 1 tea spoon and rinse aid being customer is not on a water softener set rinse aid to 2, customer to contact plumber to repair kitchen sink faucet and or water line o rings that may be leaking, no water leaks from dishwasher, found that gasket for dishwasher dispenser is broken, Office will reschedule with customer due to after hours. See all pics if needed.

Near Belmont Stables Ln, Austin, TX 78728
Joseph C.

Joseph C.

WRB322DMBW00 Arrived on site for “no cool and no ice” complaint. Per my previous diagnosis, removed and replaced ice maker and evaporator fan. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Ed Bluestein Blvd, Austin, TX 78723
Nathaniel B.

Nathaniel B.

Model LGGF3042KFN, Arrived on call for f10 and f13 error, replaced sensor probe and control and tested and all checks good, oven preheated to 350 and no error codes returned and all burners on top are working, control 113.55, probe 42.96, labor 90.00, service fee was paid prior, which = 246.51 plus tax 20.34 which = 266.85, collected this remaining balance, call complete, no gas leaks after repair, call complete.

Near Acanthus St, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model LGGF3042KFN, Arrived on call for f10 and f13 error, replaced sensor probe and control and tested and all checks good, oven preheated to 350 and no error codes returned and all burners on top are working, control 113.55, probe 42.96, labor 90.00, service fee was paid prior, which = 246.51 plus tax 20.34 which = 266.85, collected this remaining balance, call complete, no gas leaks after repair, call complete.

Near Acanthus St, Pflugerville, TX 78660
Arthur B.

Arthur B.

MEDE300VF0 (Dryer) - Arrived onsite for customer complaint of dryer not starting and made “POP” sound. Removed top, found control relay shorted out and burnt. Unit will need control to complete repair. Ordering new element and cutoff just in case shorted element. R/V set for Thursday 6/21 PM. Unit unplugged at this time.

Near Melanie Dr, Killeen, TX 76542
Paul R.

Paul R.

Whirlpool Dishwasher Model WDT970SAHZ0. Arrived onsite for the dishwasher that the spray arm fell off. I replaced the upper wash arm that was found defective on the previous visit. There were no water leaks present at the time of service. Call complete.

Near Jacks Pass, Austin, TX 78734
Paul R.

Paul R.

Near Jacks Pass, Austin, TX 78734
Dona W.

Dona W.

Arrived on site for no cool condition. Found compressor not turning on, found voltage from control to inverter but no voltage to compressor. Unit needed new inverter. Replaced inverter, compressor started up. Temperatures starting to drop. Fans working correctly no abnormal noise on valve pressure is correct, all water connections dry.

Near Pegram St, Holland, TX 76534
Nathaniel B.

Nathaniel B.

Model WED4815EW1, Arrived on call for dryer not starting at all, found outlet power is good, found fuse open, element and high limit / cut off check all good, replaced fuse and tested and dryer is know heating, call complete, dryer vent is clear.,

Near Fallsprings Way, Manor, TX 78653
Nathaniel B.

Nathaniel B.

Model WED4815EW1, Arrived on call for dryer not starting at all, found outlet power is good, found fuse open, element and high limit / cut off check all good, replaced fuse and tested and dryer is know heating, call complete, dryer vent is clear.,

Near Fallsprings Way, Manor, TX 78653
Joseph C.

Joseph C.

WRT311FZDW00 Arrived on site for “no ice production” complaint. Inspected unit and found evaporator fan blowing too slow. Installed fan kit and caulked seams. Unit is performing as designed. No leaks detected, at time of service.

Near Fitzgibbon Dr, Austin, TX 78725
Thomas L.

Thomas L.

Near Lewisville Lane, Georgetown, TX 78628
Thomas L.

Thomas L.

Near Lewisville Lane, Georgetown, TX 78628
Thomas L.

Thomas L.

Near Lewisville Lane, Georgetown, TX 78628
Thomas L.

Thomas L.

Hinge on left side of oven door is stuck inside and door is not attached on that side

Near Lewisville Lane, Georgetown, TX 78628
Robert J.

Robert J.

WFE540H0ES0 Arrived on job for complaints of temperature on burner not regulated. Found switch not allowing low temp. Replaced switch and test operation normal.

Near Triboro Trail, Austin, TX 78749
Arthur B.

Arthur B.

DU915PWPS0 (Dishwasher) - Arrived onsite to install part to dishwasher from prior tech’s diagnosis. Removed warn door seal and deflector tabs. Installed new replacement. Tested unit. Found no leaks. No other leaks found at this time. All water connections were dry at time of service.

Near Rolling Hills Dr, Killeen, TX 76543
Thomas L.

Thomas L.

Near Lewisville Lane, Georgetown, TX 78628
Arthur B.

Arthur B.

VBXR1070W0WW (Hotpoint Front Load Washer) - Arrived onsite to remove and replace drain pump on top load washer from prior tech’s diagnosis. Removed front panel and removed faulty drain pump. Installed new replacement. Reassembled. Tested unit. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.

Near Spring Rose Cir, Killeen, TX 76543
Thomas L.

Thomas L.

Near Talon Grasp Trail, Leander, TX 78641
Thomas L.

Thomas L.

Near Talon Grasp Trail, Leander, TX 78641
Thomas L.

Thomas L.

Near Talon Grasp Trail, Leander, TX 78641
Nathaniel B.

Nathaniel B.

Model WED8500DW3, Arrived on call for the dryer not coming on at all, found no power at the outlet, found breaker for dryer on outside of the house was tripped, tripped power back on and unit is know running and heating, checked for error codes and only got f4 e2 which is a heater 2 failure or connector problem, f2 e1 which is a display key stuck, found no keys sticking in diag. On display key pad, checked heating element and is not shorted and is getting correct voltage to it and is not grounding out, also connections are good at main control and outlet and terminal block voltage check good when moving plug, must have been a regulation in voltage which caused the breaker to trip on outside of the house, if breaker trips again customer to have breaker tested by a electrician, no parts needed,

Near James Garfield St, Manor, TX 78653
Nathaniel B.

Nathaniel B.

Model WED8500DW3, Arrived on call for the dryer not coming on at all, found no power at the outlet, found breaker for dryer on outside of the house was tripped, tripped power back on and unit is know running and heating, checked for error codes and only got f4 e2 which is a heater 2 failure or connector problem, f2 e1 which is a display key stuck, found no keys sticking in diag. On display key pad, checked heating element and is not shorted and is getting correct voltage to it and is not grounding out, also connections are good at main control and outlet and terminal block voltage check good when moving plug, must have been a regulation in voltage which caused the breaker to trip on outside of the house, if breaker trips again customer to have breaker tested by a electrician, no parts needed,

Near James Garfield St, Manor, TX 78653
Scott  M.

Scott M.

Arrived on site for squeaky dryer . Found idler pulley wheel beginning to fail , belt was starting to groove it . Used all of repair kit ,replaced belt rollers and pulley . Cleaned out some lint from inside . Unit now is quiet . Repair kit 52.53, labor 179.99. Collected 251.70 cc unit free from lint at time of service . Job complete .

Near Argos Ln, Austin, TX 78759
Jerry C.

Jerry C.

WRB322DMBM00 Arrived to inspect ice within fc. I found the fc door slides hanging on the upper wire basket. I removed the assembly and corrected fitment issues and reinstalled. The door worked as designed and no longer hung up. I leveled the chassis and squared it with the door. Operational test good, no leaks observed during service.

Near Hi-Line Dr, Buchanan Dam, TX 78609
Paul R.

Paul R.

Whirlpool Refrigerator Model WRF535SWHZ00. Arrived onsite for the refrigerator with a no ice condition. Ms stated that the icemaker worked a while after I left on the first visit but quit working again. I replaced the freezer light switch that was diagnosed as defective on the first visit. The icemaker immediately went into a harvest. The unit is working as designed. There were no water leaks present at the time of service. Call complete.

Near Ponte Tresa Way, Spicewood, TX 78669
Dona W.

Dona W.

Arrived on site for chirping noise, upon arrival. Customer had turned machine off for 2-3 days and restarted the day before we arrived. Unit started cooling, making ice, and there was no more chirping. Checked temperatures in fridge and freezer. Checked airflow in both ff and freezer section. Checked door switches both check good. Customer will monitor unit for any abnormal noises. No issues at this time. Unit has been running for over 24 hours with no issues. Symptoms are pointing to control kit, but unit is not failing at this time. All water connections dry.

Near Fairway Cir, Salado, TX 76571
Thomas L.

Thomas L.

Don site for no cool condition. Freezer evaporator totally frozen over. Enter diagnostics step 101 and turned on defrost cycle. By metal clothes but heater never energized. Will order heater. Jordan assisted.

Near High Lonesome, Leander, TX 78641
Jonathan  S.

Jonathan S.

Whirlpool microwave model # WMH53521HB0. No power at unit.

Near Autumn Sage Way, Pflugerville, TX 78660
Arthur B.

Arthur B.

GD5RHAXNT00 (SxS Refrigerator) - Arrived onsite to install ice dispenser from my prior rediagnosis. Removed ice dispenser motor and installed new replacement. Reassembled. Ice maker dispenses as intended. No other issues found. All water connections were dry at time of service.

Near Sundown Dr, Killeen, TX 76543
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered part. Removed and replaced the broil element. Tested the unit and unit operated as designed. Job completed.

Near Silver Creek Dr, Leander, TX 78641
Lou S.

Lou S.

arrived on site to inspect range oven light burnt out. Upon arrival, the customer advised that the light bulb inside the oven had burnt out and broke and was stuck inside the housing. Upon further inspection, I found that the base of the light bulb had broken off inside the housing. I attempted to remove the base but was unable to. I removed and replaced the housing and installed a new light bulb. I tested the unit and it operated as designed. No gas leaks detected during service. Job completed.

Near Silver Creek Dr, Leander, TX 78641
Joseph C.

Joseph C.

NTW4516FW2 Arrived on site for “not spinning/wet clothes, at end of cycle” complaint. Per my previous diagnosis, removed and replaced lid switch. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service.

Near Heflin Ln, Austin, TX 78721
Robert J.

Robert J.

GGG390LXS05 Arrived on job to replace valves for right rear, center, and front left. Check for gas leaks non found. Test burners all good.

Near Webberville Rd, Austin, TX 78702
Kevin B.

Kevin B.

18 9:48: KB there 6/18 MON, 9:02 to 9:38, Arrived on site and inspected refrigerator and found a large amount of ice blocking fresh food he evaporator, took one picture. Showed customer refrigerator defrost waiver and discussed amount of time it will take for this much ice to melt. Fresh food thermistor will need to be replaced and also bring back pantry shelf handle. No water leaks from connections at time of service.; ordrng 1 WPW10510417 (front-pan), snapped 3 QuickPics

Near Escabosa Dr, Austin, TX 78748
Nathaniel B.

Nathaniel B.

Model WFE515S0ES0, Arrived on call for range not working, from prior techs diag. Found shorted element and infinite switch, replaced left front burner and infinite switch and put new contacts on 2 wires that were just burned at the contacts, tested all burners and all are working on high and medium and low, all checks good, call complete.

Near Ninole Ct, Bastrop, TX 78602
Nathaniel B.

Nathaniel B.

Model WFE515S0ES0, Arrived on call for range not working, from prior techs diag. Found shorted element and infinite switch, replaced left front burner and infinite switch and put new contacts on 2 wires that were just burned at the contacts, tested all burners and all are working on high and medium and low, all checks good, call complete.

Near Ninole Ct, Bastrop, TX 78602
Joseph C.

Joseph C.

KDTE104ESS3 Arrived on site for “leaking from bottom of door” complaint. Inspected unit and found upper rack tracks faulty. Removed and replaced upper rack tracks. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near E 47th St, Austin, TX 78751
Jerry C.

Jerry C.

WRT311FZDW01 Arrived to inspect no ice. I found the water supply in the off position and after correcting, the ice maker filled as designed during manual harvest. Operational test good, no leaks observed during service.

Near Long Mountain Dr, Burnet, TX 78611

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