Service History 112

We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Round Rock, TX 78681
Wesley
Job Details: 09/23/2021
"Arrived onsite and tested unit for off balance and walking. No error codes and working perfectly empty, no basket issues. Advised customer on findings. All checks good. Advised customer on methods to mitigate walking and off balance based on loading technique and installation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78727
David Z
Job Details: 09/23/2021
"Arrived on site to diagnose refrigerator not dispensing water or ice. Customer showed me on arrival that if he lifts the door a bit, he can get it to work for a moment. Found the inside of the door was caving in and not able to contact the switch. Installed plastic square to contact the switch. Retested and found unit working as designed with square in place. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Austin, TX 78746
Luis
Job Details: 09/23/2021
"Arrived on site. Removed freezer cover defrosted freezer evaporator,replaced harness and cover,ran diagnostics all test passed checked air flow good.
We serviced a
WHIRLPOOL WASHER
Model MHW7000XW2
Near Austin, TX 78750
Taylor M
Job Details: 09/23/2021
"Arrived on site to diagnose washer with latch locking and then staying locked and not progressing through the cycle, I gained access to service diagnostics and found fault code f6e1 for bad communication from the CCU to the MCU, I gained access to the MCU and found a burn mark on it, I checked the drain pump and motor windings, both checked good. I replaced the MCU and now the unit is operating properly as designed,
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Leander, TX 78641
Kayman
Job Details: 09/23/2021
Arrived onsite for range with loosen oven handle. Upon arrival I confirmed the complaint. I removed and dis assembled the door. I tightened the handle bolts and re assembled. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/23/2021
"Arrived on site for WHIRLPOOL Top-Load Washer is spraying out water from the lid while in use. Placed in diagnostics and F5E2 lid lock error. No other codes came on. Cleared error code. Customer stated no water is leaking / spraying out of lid. Complaint is broken lid / hinge. Found bottom left corner of lid was cracked and missing the hinge and screws. Took picture for quick pics. Ran through diagnostics and all cycles completed without issue. Explained to customer they could use the washer but to understand once the washer agitated or spun it may cause the lid to come off center and cancel the wash cycle. Ordering lid, hinge screw(s), and left & right side lid hinges. All parts will need authorization. Most likely the right side lid hinge will not be needed, but will order just in case it is damaged not allowing the lid to close properly when the new lid and new left side hinge is installed. No leaks detected. ; ordrng 1 W11102314 (AUTHORIZATION Lid) and 2 W11404293 (Autho Lid hinge screw)s and 1 WP8572974 (Autho Right lid hinge) and 1 WP8563965 (Autho Left lid hinge)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
Taylor M
Job Details: 09/23/2021
Arrived on site to replace previously diagnosed pads that were not on the unit causing the door to fall down. I replaced both and now the door is opening and operating properly as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM04
Near Salado, TX 76571
Jonathan S
Job Details: 09/23/2021
"Arrived on site for refrigerator for incorrect temperatures. Inspected unit and work area. Found ice buildup front of FC and frost by fan. Checked door seal and found door seal okay. Placed washers on FC door hinge to raise FC door for better seal. Tested door operation. All tested good, no water leaks detected during service. Informed customer to power unit off for 24 hours to allow ice to thaw in air chamber."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Austin, TX 78724
Scott
Job Details: 09/23/2021
Arrived on site for micro wave making loud noises . Found mag had failed . Replaced mag cap and dioed . Unit is now heating and sounds normal. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Austin, TX 78744
Jacob
Job Details: 09/23/2021
Arrived onsite for unit making a noise during wash cycles. Put the unit through a full quick cycle. Did not get any irregular noise from the unit during the whole wash. No issues at this time. Let customer know that no noises were found during operation. Job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Dripping Springs, TX 78620
Robert
Job Details: 09/23/2021
Arrived on call for for complaint of error codes. Ran diagnostics and got three codes for temperature issue with valve. Replace valve and test. No leaks detected at time of service.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Manor, TX 78653
Matthew
Job Details: 09/23/2021
"Arrived onsite for washer leaking. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed with no leaks. Ran secondary test, no leaks. Ran normal load and still no leaks. Inspected inlet and hoses. Inspected drain pump and hoses and all looked good with no signs of leaking. Instructed customer on load size and detergent use. Improper use could simulate a leak. Seem to have been an intermittent issue. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78717
Taylor M
Job Details: 09/23/2021
"Arrived on site to diagnose refrigerator freezing items in the refrigerator compartment, I gained access to service diagnostics and tested the fans and baffle, all checked good, I gained access and verified that the thermistors are in proper range, I switched the global defrost to basic and instructed the customer of proper placement and organization in the refrigerator compartment. The customer informed me of a noise coming from the unit that was unusual, I was unable to reproduce any noise, the unit is operating properly as designed. Job complete."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78722
Scott
Job Details: 09/23/2021
"Arrived on site for door popping . Found hinges bent slightly on arms . Replaced hinges , door is operating normal. Also took pic of upper trim on door peeling . Did inform unit is past cosmetic time frame . No gas leaks detected at time of service. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Cedar Park, TX 78613
David S
Job Details: 09/23/2021
"Arrived on site for fridge randomly powering off. I inspected the unit and work area. I inspected the pantry wiring harness and found no breaks, I inspected Ted the pantry UI and found it dry and free of corrosion. I put the unit into diagnostics and found the 3 way valve constantly moving. I went to activate the fans and on step one the 3 way valve stopped. When o went to step 2 through 4 the fans wouldnt activate and the 3 way valve starting moving again. I tested the thermistors and it showed them all shorted. I gained access to the HV control and replaced it with new. I retested the unit and the 3 way valve only moved when. Called for. All the fans activated when called for and the thermistors showed passing in diagnostics. I tested the ice maker fill tube heater and found it working as designed. I tested the ice door with a cup of water and found it not leaking. I pulled the UI and found no burn marks. I found coffee residue from the customer filling a full cup of coffee with ice. The ice build up in the back of the ice maker was due to the hv control not working properly. The unit is now working s designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Jarrell, TX 76537
Jonathan S
Job Details: 09/23/2021
"Arrived on site for refrigerator not freezing in freezer. Inspected unit and work area. Found ice buildup on FC evaporator. Performed diagnostics mode and tested defrost circuit and defrost cycle. Put unit in manual defrost cycle. Gained access to control and measured voltage to heater and found no voltage to heater. Found failed control.Found no ETA available on control. Office to schedule appointment when ETA is available.; ordrng 1 WPW10675033 (cntrl-elec)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AB01
Near Leander, TX 78641
Kayman
Job Details: 09/23/2021
"Arrived onsite for wall oven that turned off during a clean cycle and will not power back on. The door latch is also locked. Upon inspection I found the display dead but the breaker was not tripped. I explained to the customer that the thermal fuse would need to be replaced to further diagnose the unit. I was able to access the fuse from the front under the console. I replaced the fuse and unlocked the door after the display returned function. I inspected all elements and all were within range as well as both sensors and fans, I noticed the power supply for the unit was not connected inside a junction but instead just bundled and wire nutted then secured to the wall (see quick pic) I found the lower ovens TOD was tripped. The customer agreed so I replaced the TOD re assembled the unit and tested operation. Both ovens heated as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ05
Near Hutto, TX 78634
Matthew
Job Details: 09/23/2021
"Arrived onsite for refrigerator not cooling properly in both compartments. Upon arrival found compressor and fans running. Inspected evaporator compartment and found irregular frost pattern only on cap tube at evaporator. Found compressor running at 0.8amps. Spoke to SW appears to have restriction, possibly at dryer. Ordering sealed system repair. Will need SS tech scheduled for min 2 hrs. Ordering compressor, evaporator, dryer and valve. Office to reschedule ; ordrng 1 W10507884 (compressor) and 1 W11506635 (ACCESS VALVE ) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78733
Kevin
Job Details: 09/23/2021
"Arrived on site and inspected dryer and found red wire Unplug and terminal block are burnt out. Took pictures. Replaced terminal block but customer will have to purchase their own replacement cord to complete repair, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78737
Luis
Job Details: 09/23/2021
"Arrived on site for water not dispensing. Tested dispenser no water,diagnosed a defective switch at water pad,replaced switch tested water dispenser unit working as designed."
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/23/2021
"Arrived on site for LOUD RATTLING NOISE--NOT WORKING PROPERLY-THERE ARE ISSUES OPENING IT UP--MISSING A SWTCH. Found right side filter latch was missing. Removed both filters and found missing filter latch inside panel next to area it is supposed to be installed into. Filter latch would not seat properly into mount. Ordering a new filter latch (W10416841) to complete the repair. While here, I ran the fan motor for 40 minutes. No odd or irregular noises heard. Returning with motor just in case anything changes. Asked customer to take a video of the noise if it comes back. ; ordrng 1 W10416841 (Filter latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Belton, TX 76513
Tyler
Job Details: 09/23/2021
Arrived on site for refrigerator not making ice. Upon arrival I found unit had no ice in been. Ice maker tray had no water/ice. Found temps in FC (actual) 0 degrees. Ran harvest cycle found .9 dcv between hv control and ice maker. I found hv+harness (bottom left corner had stable 10.9dcv. When door harness was disconnected from lower terminals. When reconnected I only received 0.9dcv again. Found no breaks in wires in door harness and tried checking voltage at icemaker + ice door/binswitchs. Still only received 0.9 dcv. Will need office to reschedule due to part availability. Informed customer office would reach out with update on if there are any parts coverage due to ice production not being resolved. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Temple, TX 76502
Tyler
Job Details: 09/23/2021
"Arrived on site for refrigerator not cooling properly and ice in freezer built up around front drawers. Upon arrival I took temps of rc and FC and found actual temps at 36/2 degrees while unit was set to 37/0. Amperage to compressor was 0.9. Upon further inspection I confirmed all previous repairs were still within specs and functioning. Found no ice, moister, water build up of any kind in FC/RC. I called techline and went of different tests and procedures all of which showed no failures. All hardware within unit was running within specs. Techline is advising no repairs at this time because symptoms can not be replicated on any visits unless customer could show evidence of unit failing. They did recommend possibly replacing some controls if issue could be replicated. If repairs or symptoms can be replicated then will need to return with all controls. Sr#7731823249; ordrng 1 W11330971 (Ui control) and 1 WPW10769076 (Deli ui) and 1 WPW10624574 (Power supply) and 1 W10804160 (Led control) and 1 WPW10675033 (Hv control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHZ00
Near Spring Branch, TX 78070
Andrew
Job Details: 09/23/2021
"Arrived on site to test unit for loud clinching noise and ice build up. Found valve was weeping causing ice formation and ice maker to get hung up with ice. Verified water pressure is correct at 65psi. Replaced ice maker and valve, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lakeway, TX 78738
Leonardo
Job Details: 09/23/2021
"Arrived on site for install of previously diagnosed parts. Installed new heating element. Tested unit , unit tested good. No water leaks detected"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Austin, TX 78738
Luis
Job Details: 09/23/2021
"Arrived on site for no light in freezer compartment,diagnosed a defective freezer led module replaced freezer led module all leds working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Round Rock, TX 78681
Wesley
Job Details: 09/23/2021
Arrived onsite for glitching UI. Reset and drained capacitors. Unit is now operating as designed. Advised customer that in event of repeat symptoms panel can be replaced.
We serviced a
KITCHENAID DISHWASHER
Model kdte204ess1
Near Austin, TX 78738
Leonardo
Job Details: 09/23/2021
"Arrived onsite for complaints of unit not washing properly. Found bad wash motor. Installed new sump and motor assembly. Tested unit, unit washing properly and functioning as designed. No water leaks detected, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Dripping Springs, TX 78620
Robert
Job Details: 09/23/2021
Arrived on call for complaint of smoke from dishwasher. Found the heater had something stuck to it causing the smoke . Clean the hater and test dishwasher. No leaks detected at time of service.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Leander, TX 78641
Wesley
Job Details: 09/23/2021
Arrived onsite and found unit operating with weak pressure. Dispensing out of the water dispenser. Suggesting Ordering pressure regulator as possible solution. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78758
David Z
Job Details: 09/23/2021
"Arrived on site to diagnose refrigerator that was not dispensing water or making ice. Tried running water and can hear the valve humming, but no water coming out. Removed evap cover and checked reservoir, and found reservoir is frozen. Checked items in RC and didnt find anything in the crisper or shelves freezing. Advised customer to make sure shelves arent fully obstructed and raised temp 3 degrees. Checked door gaskets and seals and found no leaks anywhere. Called tech line who advised the same. If issue repeats we can replace thermistor and control. Call complete."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Leander, TX 78641
Kayman
Job Details: 09/23/2021
"Arrived onsite for dishwasher with gasket issues. Upon inspection I found the cabinet seal is crimping from the installation brackets. The unit is also crooked. I ran diagnostics and the first 2 error codes that came up had missing digits so I couldnt quite see what they were the. F5e1 and F3e2 came up. I let diagnostics run through and all functions passed. I am ordering the console, main control, cabinet seal, and OWI to complete the repair. ; ordrng 2 WP302868 (Screw)s and 1 W11308811 (Control) and 1 W11302461 (Console) and 1 W11084121 (OWI) and 1 W10864081 (Cabinet seal)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/23/2021
"Arrived on site for a dishwasher that won?t drain. Inspected unit and work area. Updated model and serial information and found the unit within the manufacturer warranty. The customer advised that since they got it, the unit has not drained. Confirmed the customers complaint and asked the customer if they recently had the garbage disposal replaced. The customer advised that the garbage disposal is new because this is a new home. Removed the drain hose from the garbage disposal and found that the knockout punch had not been knocked through. Punched out the knockout punch and tested the unit. The unit began to drain as designed. Ran the unit through an auto test and the unit ran as designed as well. Call complete."
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Austin, TX 78748
Kevin
Job Details: 09/23/2021
"Arrived on site and inspected washer and found F6E2 showing on display. Customer has their own control panel. Replaced control board washer will now start properly and complete a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Austin, TX 78722
Scott
Job Details: 09/23/2021
"Arrived on site for soap sitting at bottom of tub . Ran diagnostics got wash motor and heater erro code . Wash motor never came on . Getting correct voltage. Replaced sump and motor . All checked normal and heater coming on .
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76549
Al
Job Details: 09/23/2021
"Arrived back on site for a totally different complaint. Customers washer was stuck on Locked and wouldnt start or drain. Ordering the main control, drain pump and will return with previously ordered parts. Office to schedule return services ASAP. Needs more work ; ordrng 1 W11417466 (CONTROL) and 1 W11399437 (DRAIN PUMP)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV01
Near Austin, TX 78725
Scott
Job Details: 09/23/2021
Arrived on site for temps in both sections . Found control non responsive. Replaced control . Ran diagnostics test . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/23/2021
"Arrived on site to test unit for frost build up in freezer, tested unit found thermistor out of range and wrong location, also big gaps between cabinet and liner, replaced and installed thermistor is right location and applied silicone on all gaps, tested heater in diagnostics, engaging as designed, compressor pulling .07 amps, also door was hitting cabinet causing air leak in FC, advised customer about not pushing unit against rear wall, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near New Braunfels, TX 78130
Noah D
Job Details: 09/23/2021
"Arrived on site to inspect unit for not cooling, upon inspection found the units compressor off, turned on compressor and took amp draw. 10 amps start and 1.5 amps running. Compressor got very hot very fast, sealed system was done by another company, ordering sealed system check and ordering parts to repair any issues found. Office to reschedule ; ordrng 1 W10309988 (COMPRESSOR) and 1 2188823 (Evap) and 1 WPW10143759 (Dryer) and 1 W11506635 (Access) and 1 Sealedsystemtech (Sealed system tech)"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC7HB01
Near McQueeney, TX 78123
Noah D
Job Details: 09/23/2021
"Arrived on site to inspect unit for not allowing selection or heating right, upon inspection found you can use screen but buttons are shorted. Ordering new console. Office to reschedule ; ordrng 1 W11105015 (Black console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Marcos, TX 78666
Andrew
Job Details: 09/23/2021
"Arrived on site to test unit for grinding noise. Found RC evap motor was hitting ice causing issue. Removed ice build up. Notice frost was building on left side by damper door. Found gasket was not sealing properly. Applied permagum and called around evap housing to prevent air leak. Set unit to basic defrost. Tested unit, unit is now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/23/2021
"Arrived on site to test unit for lights flickering, tested unit found FC light and top left light bad, replaced lights, also customer stated water is leaking from the unit, tested unit and found clogged drain tube, cleared tube, cleared out condenser, tested unit,unit now working properly,no leaks detected job complete"
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Liberty Hill, TX 78642
Cliff
Job Details: 09/23/2021
Arrived on site to replace previously ordered parts for cooktop. Replaced lr orifice holder and transferred lp orifices. Also installed new screws. All is working properly at this time.
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near New Braunfels, TX 78132
Noah D
Job Details: 09/23/2021
Arrived on site to inspect unit for not closing normally. Upon inspection found the top of the door bent causing issues. Replaced door and added nameplate. Complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Taylor, TX 76574
Matthew
Job Details: 09/23/2021
Arrived onsite for residue coming from microwave. Upon inspection found restricting air flow created by dampener. Pulled unit down for adjustment. Mounted unit and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Waco, TX 76712
Jonathan M
Job Details: 09/23/2021
Arrived on site for a washing machine that is not washing clothes properly. Inspected unit and work area. The customer advised that the unit was making a noticeable clicking sound and did not seem to be agitating the clothes. Confirmed the customers complaint and checked underneath the unit. Found the shifter disengaged from the cam and replaced the actuator. Tested the unit again in diagnostics. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Georgetown, TX 78628
Lou
Job Details: 09/23/2021
"Arrived on site to inspect refrigerator not dispensing water and ice on the side of the ice maker. Upon further inspection, the customer advised they found ice accumulated on the side of the FC door and the water dispenser does not dispense water. I tested the ice maker with the IM switch jumped with my jumper wire and it operated as designed. I tested the fill tube and it failed to dispense water. I removed the filter and retested the fill tube and water dispenser and water dispensed as designed. I removed and replaced the filter head and customer had a new filter that I installed. Retested water dispenser and it is operating as designed. Leveled the unit for the customer. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS02
Near Briarcliff, TX 78669
Leonardo
Job Details: 09/23/2021
"Arrived on site for complaints of oven buttons not responding and not turning off. After preheat, found shorted console. Installed new console, tested unit, unit tested good. Advised customer to connect to WiFi and to keep up on software updates."
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Temple, TX 76502
Tyler
Job Details: 09/23/2021
Arrived on site for dryer needing previously diagnosed harness and door seal. Upon arrival I confirmed previous issue and replaced both needed parts. Reassembled and tested dryer. Found no errors and informed customer to get unit enough time to cure adhesives before use. Call complete
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS05
Near Austin, TX 78739
Leonardo
Job Details: 09/23/2021
"Arrived on site for complaints of oven not heated properly and error code of lost communication. Found failed heating element, damaged broil element, and will also need both control boards to fix.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRU19F8RFC
Near Wimberley, TX 78676
Robert
Job Details: 09/23/2021
Arrived on call for complaint of warm temperature. Found evaporator only we percent covered with frost. Will need SS tech to check sealed system. ordrng 1 297414901 (Evaporator) and 1 5304507767 (Compressor) and 1 5303305677 (Dryer)
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS1
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/23/2021
"Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Performed diagnostics mode, found error code 7-1 heating circuit interrupted, 3-1 open thermistor, 3-1 low water level and 6-6 water temperature under 65?. Monitored test operation. Inspected thermistor and found corrosion buildup on OWI. Installed new OWI and performed diagnostics mode, monitored test operation and found working as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM3
Near Cedar Park, TX 78613
David S
Job Details: 09/23/2021
Arrived on site to install customer provided parts. We inspected the new heating element and found the grommets are to large to fit into the tube and will not seal properly to the plastic tube. I am re-ordering the heating element ; ordrng 1 W10518394 (Heating element)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Canyon Lake, TX 78133
Robert
Job Details: 09/23/2021
Arrived on call for complaint of noise. Found the noise level normal but replace the evaporator fan motor to see if it was quieter than original. Noise level same.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Austin, TX 78747
Jacob
Job Details: 09/23/2021
"Arrived onsite for unit leaking. Tested the unit. Upon further investigation while testing the unit. Found that the leak was coming from the vent in between the door. Replaced the gasket as it was smashed. When still testing the leaking slowed down from the same spot but did not fix the issue. Ordered parts. To be replaced. Office to reschedule ; ordrng 1 8269259 (gasket,vent) and 1 W10329609 (vent) and 1 W10671924 (deflector)"
We serviced a
SAMSUNG DRYER
Model DV48H7400EW/A2
Near Leander, TX 78641
Kayman
Job Details: 09/23/2021
Arrived onsite for dryer not heating. Upon inspection I found it spinning and blowing but no heat. I accessed the heating element and found it open or shorted.I assembled the unit and tested. The unit is working as designed at this time.
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78737
Leonardo
Job Details: 09/23/2021
"Arrived on site for install of previously diagnosed parts. Installed new control panel. Tested unit, unit tested good. Job complete."
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near Austin, TX 78738
Leonardo
Job Details: 09/23/2021
"Arrived on site for install of previously diagnosed parts. Installed both new control boards. Tested unit, unit tested good, job complete."
We serviced a
FRIGIDAIRE FREEZER
Model LFFH20F3QWG
Near Driftwood, TX 78619
Robert
Job Details: 09/23/2021
Arrived on call for complaint of warm temperature. Found the compressor not working. The thermostat open on all settings. After installation test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Manor, TX 78653
Matthew
Job Details: 09/23/2021
Arrived onsite for refrigerator ice maker not making ice. Upon arrival checked ice bin and ice bin was full. Unit had been making ice. Ran diagnostics on ice maker and unit showed no stored error codes. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Fort Hood, TX 76544
Al
Job Details: 09/23/2021
Arrived on site and inspected ice maker making too much ice. Confirmed the complaint and found the shutoff arm wasnt inside the motor causing it to continuously make ice without stopping. I inserted the shutoff into the ice maker and disposed of the extra ice. Customer satisfied. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SLYM3
Near Wimberley, TX 78676
Robert
Job Details: 09/23/2021
Arrived on call for complaint of not draining. Found disposal plug was not removed.After removing test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78705
Jacob
Job Details: 09/23/2021
Arrived onsite for unit not making ice.looked at the ice maker and noticed that the ice maker is stuck sideways. Order part. Office to reschedule.; ordrng 1 W11088559 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78759
David Z
Job Details: 09/23/2021
Arrived on site to diagnose washer that is reportedly leaking. On arrival found unit dripping inside basket. Valve isnt fully closing and causing a drip. Replaced inlet valve and verified no further leak. Unit working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78705
Jacob
Job Details: 09/23/2021
Arrived onsite for unit not making ice.looked inside the unit no found that the fill tube was blocked with ice. Steamed out the ice. Let tenant know to give the unit 24hrs for the unit to make ice. No leaks at this time. Job complete.
We serviced a
LG DRYER
Model DLE4970W
Near Georgetown, TX 78633
Lou
Job Details: 09/23/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and found it making the same noise as before. I found one of the screws on the screws on the terminal block had come loose. I placed a larger screw in its place and tested and unit is operating as designed. No lint observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MED5100DW0
Near Austin, TX 78732
Justin
Job Details: 09/22/2021
Arrived on site for a dryer not heating. I tested the heat and found none. I then checked voltage at the wall and terminal block. I found only 79VAC when there should be 240VAC. I found the voltage bad at the wall. I informed the customer of my findings and they will need to reach out to an electrician.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78746
Luis
Job Details: 09/22/2021
Arrived on site for damaged doors. Found right side fresh food door,deli door and freezer door damaged ordering freezer door. Will install all doors at the same time. ; ordrng 1 W11435351 (Freezer door)"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Austin, TX 78758
Scott
Job Details: 09/22/2021
"Arrived on site , replaced thermal fuse . Unit is turning and heating properly. Job complete"
We serviced a
KITCHENAID OVEN
Model KOSE500EBS05
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/22/2021
"Arrived on site to replace Glassdoor from previous diagnosis. Replaced glass and assembled unit. Tested unit, unit is now working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near San Marcos, TX 78666
Noah D
Job Details: 09/22/2021
"Arrived on site to inspect unit for making noises during spinning, upon inspection found the rotor cracked causing low noises,replace drain pump (loud) and rotor. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QTS03
Near Austin, TX 78732
Justin
Job Details: 09/22/2021
"Arrived on site for a refrigerator not dispensing ice. I tested the ice auger motor and found it working, but very weak. I found the ice bin rotating fine. This indicates a failing motor.I will order the correct motor to return and install. Office to reschedule. ; ordrng 1 Research (Dispenser Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/22/2021
"Arrived on site to ins diagnosed parts. Removed failed control and harness and installed new. Turned water on to unit and had customer dispense water through dispenser. Found no leaks on unit. Found house valve leaking. Turned water back off. Removed failed UI and installed new. Powered unit up and found all components running. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS
Near Austin, TX 78734
Justin
Job Details: 09/22/2021
"Arrived on site for a vent hood with the buttons not being aligned. Upon arrival the customer stated the real issue was the off button getting stuck when pressed. I had the customer walk me through how they did it. I found they were pushing the button to far back into the cutout. I walked the customer through proper usage of the control. I advised them the unit is as designed, and nothing could be done besides not pressing the buttons to hard. I called techline and spoke to JR and received SR# 7731811758. JR agreed that the unit is as designed. Call complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS2
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/22/2021
"Arrived on site to test unit for no ice production, tested unit found recirculating pump not engaging, verified voltage 14.5vac, noticed the recirculating pump had a zip tie in the impeller causing motor to burn out, replaced motor,tested unit,unit now working properly,no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Spicewood, TX 78669
Leonardo
Job Details: 09/22/2021
"Arrived on site for complaints of oven display not working properly. Found that the middle part of the screen was not responding. Attempted to do a factory reset, but was unable to. Will need new console to complete, office to reschedule.; ordrng 1 W11296171 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78730
David Z
Job Details: 09/22/2021
"Arrived on site to diagnose dishwasher that is not draining. Ran unit and could hear drain pump running, but water would not drain. Attempted to drain and suck out hoses with shop vac. Unit still would not drain. Replaced lower drain line and still found too much buildup in lines to drain. ; ordrng 1 8269144A (Drain hose to disposal)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Killeen, TX 76549
Al
Job Details: 09/22/2021
Arrived on site and inspected microwave making unusual noises when turned on. It seems as if the blower fan is obstructed. Unit will need to be uninstalled for the repair to be completed. Office to schedule return services with another technician. Needs more work ; O-emld tckt
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76549
Al
Job Details: 09/22/2021
Arrived on site to inspect dryer not starting. Confirmed the complaint and disassembled the unit and found the wire to the thermal fuse wasnt connected properly. Corrected it and unit tested as designed. Customer satisfied. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Killeen, TX 76549
Al
Job Details: 09/22/2021
We serviced a
WHIRLPOOL DISHWASHER
Model DU945PWST0
Near Killeen, TX 76549
Al
Job Details: 09/22/2021
Arrived on site and inspected dishwasher adjuster issues. Confirmed the complaint and removed and replaced all 4 adjusters. Customer satisfied. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near Fort Hood, TX 76544
Al
Job Details: 09/22/2021
Arrived back on site to install previously ordered parts.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Waco, TX 76708
Jonathan M
Job Details: 09/22/2021
Arrived on site for a cooktop that will ignite the center burner. Inspected unit and work area. Confirmed the customers complaint and found the middle front burner not igniting. Changed out the spark module and tested the unit. The unit still would not at night. Replaced holder and tested the unit. The unit began to work as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78738
Robert
Job Details: 09/22/2021
Arrived on call to replace previous diagnosed parts. After installation test operation.
We serviced a
KITCHENAID DISHWASHER
Model KUDI02IRBL1
Near Salado, TX 76571
Tali W
Job Details: 09/22/2021
"On site for dishwasher having long wash cycles. Found OWI sensor not detecting proper soil levels causing long wash times. Ordering OWI sensor. Office to reschedule ; ordrng 1 WPW10705575 (Owi)"
We serviced a
GE REFRIGERATOR
Model DFE28JSKLSS
Near Round Rock, TX 78665
Jonathan S
Job Details: 09/22/2021
"Arrived on site refrigerator door alarm continues to go off. Customer stated that it was with the freezer door Because the freezer light will be on. Inspected unit and work area. Tested door operation, found an item that had fell behind freezer bucket and was interfering with the freezer drawer operation. Removed item and tested door operation. Found all working as designed. No water leaks detected during service."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Killeen, TX 76541
Al
Job Details: 09/22/2021
Arrived on site and inspected error code F1 E0 control board failure.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Belton, TX 76513
Tali W
Job Details: 09/22/2021
On site for fridge lights out in the fresh food section. Confirmed complaint. Cycled power to unit and all lights lit up in RC except left rear light. Replaced led power supply and left rear led module. Unit now functioning as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Temple, TX 76502
Tali W
Job Details: 09/22/2021
On site for washer leaking. Ran diagnostics cycle. Found leak coming from bellow on unit. No other leaks found. Replaced bellow. Unit functioning as designed. No leaks after repair. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near McGregor, TX 76657
Jonathan M
Job Details: 09/22/2021
"Arrived on site for refrigerator that?s not cooling properly. Inspected unit and work area. Found refrigerator temperature at 35?F in the freezer section sitting at 1?F. The customer advised that two weeks ago the unit started making a loud knocking sound and had lost temperature in the refrigerator and freezer sections. She advised the freezer temperatures were up in the 20? section and the refrigerator was a pain in the upper 40s. She advised that there?s knocking sound lasted over an hour and within the next few hours, the unit began to cool again. She advised that since then, the unit has been acting normal and is been working properly. She is just concerned about this happening again. I ran through all components that would make noise including the compressor, condenser fan, evaporator fans, icemaker, icemaker fill, and damper door. All worked as designed without making any abnormal sounds. I did advise the customer that since we cannot replicate the issue, there?s nothing that I can really point to being that everything is working properly at this time. I did advise the customer to let the unit run and to take a video next time of the sound as well as record temperatures in both sections as they do have a thermometer in both compartments. I also asked them to advise where the noise was coming from on the unit and to power cycle the unit while the video was running to see if the noise stopped as well as came back on when the unit was supply power. Customer agreed. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Killeen, TX 76542
Tyler
Job Details: 09/22/2021
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival I confirmed complaint and found near drier that cap tube had cracked and caused all refrigerant to leak from system. I as able to installed new compressor, drier, valve, etc and the pulled a vacuum. Unit held -30 psi with no leak. Recharged system with 3.27 oz per manufacture specs. Reassembled/tested unit and found pressures held at 148 and 0 psi for 15 minutes. Informed customer to give unit 24 hrs to cool call complete"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/22/2021
"Arrived on site for a dryer that is not completing cycles. Inspected unit and work area. The customer advised that she believes the issue is with her sensor due to the unit counting down rapidly and not actually completing one cycle. She advised that the unit will be sat for an hour and 15 minutes and within 15 minutes, the unit says it has 15 minutes left to go. She advised that the stuff at the front will be dry but the stuff in the back will not be. When she goes to restart the dry cycle, the unit will countdown and complete within 5 minutes. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and found the moisture sensor working(turning off the light when rubbed). I did notice the towels inside the dryer tumbling in place and not moving forward. Raised the feet in the back to allow the unit to lean slightly forward. I did notice the unit pushing close towards the front but heavier items staying in place. I called Whirlpool Techline and spoke to Andy SR# 7731804854. He advised that based on my findings, the issue is most likely with the leveling of the unit. He did advise that heavier items will stay in place and to advise the customer that any mixed loads or different fabric types should be dried on a time dry cycle and may not completely dry on the sensing. Advise the customer of tech line findings.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near Meridian, TX 76665
Jonathan M
Job Details: 09/22/2021
Arrived on site for and oven that would not broil. Inspected unit and work area. Tested the unit and confirm the customers complaint. Checked continuity and resistance through the boiling element and found it within range. Checked the TOD and found it within range. Checked voltage from the main control and did not find proper voltage. Replaced main control and tested the unit. The unit is now working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FTS05
Near Cedar Park, TX 78613
Kayman
Job Details: 09/22/2021
Arrived onsite for refrigerator frosting in spots and running abnormally loud. Upon arrival I found the FC = 0 and RC = 35. I found some frost forming on the front of the FC bins and ceiling. I found the FC gasket torn in the top 6 - 8in tear. I found the rails not pulling the door towards the frame of the unit. The customer had concerns with the unit being noisy. I ran diagnostics and confirmed all thermistors within range and all fans as well as damper are operating as designed. I ran the compressor test and it sounded normal. The customer stated the noises usually come around when there is heavy frost in the FC then eventually go away. I ran the bi metal heater test and found the heater came on as designed. I am ordering the FC gasket and rail system to complete the repair. Office to R/S due to part availability. ; ordrng 1 W10144009 (Gasket) and 1 2306117 (Bin slide left) and 1 2306116 (Bin slide right) and 2 W10858096 (Drawer slide)s
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM4
Near Lago Vista, TX 78645
David S
Job Details: 09/22/2021
"Arrived on site to install previous diagnose parts. We gained access to the icemaker and removed it. Upon further inspection we found that the icemaker fill tube was frozen over. We replaced the ice maker and cleared the clogged fill tube. We gained access to the Valve and found it opening when called for. We found good water pressure. We tested the ice maker and found it cycling and filling slowly. The valve was not needed. The fridge needs a new water filter, the filter is clogged and restricting water flow.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near New Braunfels, TX 78132
Andrew
Job Details: 09/22/2021
"Arrived on site to test unit for not spinning clothes, tested unit found centrifugal switch was bad on motor. Replaced motor and blower wheel. Tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near Georgetown, TX 78633
Tyler
Job Details: 09/22/2021
"Arrived on site for dishwasher leaking. Upon arrival found no errors in diagnostics. After further inspection I found left side mount had splintered from mount and caused water to leak from mounting bracket on left side of unit. I also found unit had good mounting screws on upper brackets. Removed side mounts, siliconed in gaps and informed customer to give u it 24 hrs to cure. No leaks after repairs call complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS
Near Austin, TX 78757
Taylor M
Job Details: 09/22/2021
"Arrived on site to diagnose dishwasher with broken parts and lower spray arm not functioning properly, I gained access to the inner cabinet and found that the tube feed assembly had a broken plastic piece causing the part to not stay together, not allowing the spray arm to function properly. I gained access to the toe plate and removed it, I put the unit into service diagnostics and found no fault codes, I ran the unit in a diagnostics cycle with the part temporarily attached, I found that the unit is functioning properly as designed and just needs the tube feed assembly replaced. ; ordrng 1 W10861745 (Tube feed assembly)"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78738
Luis
Job Details: 09/22/2021
"Arrived on site. Diagnosed a defective led module,replaced upper fresh food led module all leds working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Austin, TX 78757
Scott
Job Details: 09/22/2021
"Arrived on site replaced hinge ,harness bushing arm and door . Unit is now functioning properly. Job complete"