Service History 112

We serviced a
JENN-AIR OVEN
Model JJW9830DDP
Near Belton, TX 76513
Tyler
Job Details: 06/23/2021
Arrived on site to remove main control for rebuild . Upon arrival removed board. Will need office to send to whirlpool and reschedule once board is shipped back to us.; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model RBD305PRS00
Near Temple, TX 76502
Tyler
Job Details: 06/23/2021
"Arrived on site for wall oven not allowing upper oven to kick on. Upon arrival ran diagnostics but found no codes. Upon further disassembly I found no voltage coming from main control to any upper oven hardware. (Lower oven worked great) I tested t.o.d. Sensors to upper and lower oven and found resistance and continuity both within needed specs. Also found upper oven temp sensor and lower sensor ohming each between 1.093 & 1.094 ohms each at room temp. Also found both elements to upper and lower ovens werent broken and had great resistance according to 27.4 ohm when compared to tech sheet. During repairs I found u it had shown signs of previous repairs. During removal of main control I found trim and mounted bracket to ui were both broken and barely hanging in place and able to cover hv control properly. Due to nature of repairs will need autho for control, trim and panel. Office to reaching once ahs autho and Availability of parts is known; ordrng 1 WP8301848 (Main control) and 1 WP8302848 (Panel) and 1 WPW10172165 (Trim)"
We serviced a
GE MICROWAVE
Model JVM1870WF02
Near China Spring, TX 76633
Jonathan
Job Details: 06/23/2021
Arrived on site for a microwave that won?t heat. Inspected unit and work area. Confirmed customers complaint and tested high-voltage components. Found the magnetron out of range. Replace the magnetron and tested unit. The unit began working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ02
Near Salado, TX 76571
Lou
Job Details: 06/23/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised thst the ice maker is working fine; its the dispenser thats not working again. I tested the dispenser and it failed to function properly. I removed the ice bin and retested the dispenser and the motor failed to turn. I removed the ice maker/housing and attempted to turn the motor by hand and it is seized. Also found the solenoid getting stuck and the right RC door gasket is torn. Contacted techline and spoke to Andrew and advised of the compliant, previous repairs, and my findings. Andrew had me check voltage to the motor and I got 120V. Andrew recommended replacing the motor again and ordering it from Whirlpool stock and also order the divider and yoke/impeller just in case. Provided SR#7731070861. I advised my customer of the conversation and recommendations. I am ordering the dispenser motor, divider, impeller, solenoid and right RC door gasket and CNOTE-AUTHORIZATION. Office to schedule return service. No water leaks observed during service. ; ordrng 1 W10309868 (Dispenser motor) and 1 WPW10309864 (Divider) and 1 WP63052-2 (Impeller) and 1 WPW10309866 (Solenoid) and 1 W10830055 (Right RC door gasket)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Killeen, TX 76541
Al
Job Details: 06/23/2021
"Arrived on site and inspected newly purchased washer that wont allow the customer to make any selections. I confirmed the complaint and found the console has a stuck power key , deeming the unit inoperable. I couldnt make any selections at all even after cycling the units power on and off several times. Ordering the console and controls that sit behind the console. Multiple parts are PSP, so office will reschedule return services. Needs more work ; ordrng 1 W11406492 (Panel control) and 1 W11447379 (Assembly console white) and 1 W11414312 (Wire harness) and 1 W11481116 (Control) and 1 8182201 (Screw)"
We serviced a
WHIRLPOOL DRYER
Model MED5100DW0
Near Temple, TX 76502
Tyler
Job Details: 06/23/2021
"Arrived on site for dryer not allowing proper lint screen placement. Upon arrival I found lint screen removed and a major clog sitting within lint exhaust. Upon further disassembly in dryer I found no evidence that the clog had caused any hardware failures after finishing tests I found nothing other then the lint exhaust clogged causing lint screen not to sit properly. After reporting findings to customer, they stated they would rather clear clog themselves. I then finished reassembling unit.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Copperas Cove, TX 76522
Al
Job Details: 06/23/2021
Arrived on site and inspected washer not allowing the customer to make selections. Confirmed the complaint and cycled power and even attempted diagnostics test mode and unit never moved from the delicates cycle. Even tried rotating the selector knob and unit simply beep twice constantly F8E1 Long fill and F2E1 Stuck button. I attempted the encoder test to try and isolate the stuck key and unit still didnt allow me to access and specific cycles. Order the complete console W11112656 to complete the repair and will return with the valve for the long fill error. Needs more work ; ordrng 1 W11112656 (CONSOLE)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76708
Jonathan
Job Details: 06/23/2021
Arrived on site for a washing machine that won?t lock the lid. Inspected unit and work area. The customer advised that the unit does lock the lid but continuously fills and makes a clicking sound when agitation. Inspected underneath the unit and found the shifter completely detached from the cam. Replaced shifter with truck stock shifter and tested unit. Unit began working as designed. Call complete.; used 1 W11481722 (SHIFT ACTUATOR ) from stock
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC6FS1
Near Andice, TX 78628
Lou
Job Details: 06/23/2021
"Arrived on site to inspect venthood noises. Upon further, the customer turned the unit on high speed and I could hear what sounded like something rubbing on the blower wheel. I removed the blower and found a mounting screw above the wheel that was down too far and was rubbing on the wheel. I adjusted the screw/backed it out and reinstalled the blower and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Whitney, TX 76692
Jonathan
Job Details: 06/23/2021
Arrived on site for a washing machine that is flashing an F1 E1 error code. Inspected unit and work area. Confirmed customers complaint and found the unit flashing that code for a main control fault as soon as you press start. Got authorization from a S to replace the main control. Replaced main control and tested unit. Unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Crawford, TX 76638
Jonathan
Job Details: 06/23/2021
"Arrived on site for a washing machine that won?t spin out clothes. Inspected unit and work area. Please do not in service diagnostics and found an F7 E1 b(basket speed fault), F0 E5 (off balance load), and F2 E1 (UI stuck key) error codes. I ran the unit through a manual high speed spin and found the agitator spinning and the basket skipping. Attempted to remove the agitator and found the agitator completely locked onto the driveshaft. Attempted to remove with vice grips and a dryer belt but was unable to. Lifted up on the inner basket and found the basket hitting the agitator indicating the inner spline of the basket was broken too. Tried to break the agitator free that way but was unable to as well. Unit will need a full rebuild for repair
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Waco, TX 76710
Jonathan
Job Details: 06/23/2021
Arrived on site for an ice machine that is making ice slowly. Inspected unit and work area. The customer advised that the unit does continue to run and make ice but that the unit hasn?t filled the bin in a week. I did ask the customer if they are still consistently using ice out of the bin and he advised they are. He had a concern about the unit draining in the back of the bin causing ice to melt. I did inform him that that is normal when the unit does drain the water reservoir. Ran through the diagnostic test and found all the components of the machine working properly. I did notice the unit is in a cabinet that barely fits the ice machine. The surrounding cabinet of the ice machine was pretty warm to touch indicating that there is restricted airflow from the condenser fan to remove the heat. I did advise the customer that that could be partially causing their issue. I called tech line and spoke to Dustin SR# 7731073239. He advised that the issue appeared to be an issue with installation and usage. He advised to have the customer make sure the cabinet holding the unit is wide enough and has enough clearance for the unit to have proper airflow.Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Georgetown, TX 78628
Jonathan
Job Details: 06/23/2021
Arrived on site to install previous diagnosed part. Powered unit off at circuit breaker. Removed failed UI and installed new. Powered unit on and tested operation. Performed diagnostics mode and checked configuration. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78738
Robert
Job Details: 06/23/2021
Arrived on job for complaints of no ice. Found 120vac to icemaker but not responding. Replaced icemaker and it responded correctly when power switch turned on. No leaks detected at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Niederwald, TX 78640
Leonardo
Job Details: 06/23/2021
"Arrived on site to test unit for oven not heating correctly. Test unit and found oven would ignite then turn off with in seconds. Replaced board and sensor, test unit and found oven not igniting. Replace Vance test unit and unit working as designed job complete."
We serviced a
WHIRLPOOL OVEN
Model WFG5O5MOBS3
Near Pflugerville, TX 78660
Wesley
Job Details: 06/23/2021
Arrived onsite and was able to verify no leak. Unit is now operating without a leak. Advised customer of failing bake igniter symptom. No repairs scheduled at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78739
Luis
Job Details: 06/23/2021
"Arrived on site for ice build up in fresh food evaporator,removed drawer found evaporator incased in ice,ran diagnostics basic defrost already set from previous repair.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Austin, TX 78738
Robert
Job Details: 06/23/2021
Arrived on job for complaints of error code. Ran diagnostics and found code for slow drain. Checked pump and 120vac not working. Replaced pump and checked for leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW5
Near Austin, TX 78749
Kevin
Job Details: 06/23/2021
"Arrived on site And inspected washer and found control panel is unresponsive, Washer was able to enter a diagnostic cycle and also found lid lock will not engage. Control panel, control board, and lid lock will need to be replaced. After replacing all three confirmed correct operation by starting a normal cycle. Washer is progressing normally, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Pflugerville, TX 78660
David
Job Details: 06/23/2021
"Arrived on site to install new icemaker to resolve random grinding noises coming from unit. Replaced icemaker and restarted unit. Verified no or noises present, all is working as designed. Call complete."
We serviced a
GE DISHWASHER
Model PDW9880N20SS
Near Georgetown, TX 78633
Lou
Job Details: 06/23/2021
"Arrived on site to inspect dishwasher not operating. Upon further inspection, the customer demonstrated how the unit will turn on but the start button doesnt work. I attempted to place the unit in diagnostics and it failed. I removed the outer door panel and found where some liquid had leaked into the interior of the door and gotten on the keypad ribbon and shorted it out.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Niederwald, TX 78640
Andrew
Job Details: 06/23/2021
"Arrived on site to test unit for oven temps not being correct. Found oven sensor readings were drastically fluctuating. Replaced oven sensor, tested unit, unit works good. Advised customer on operation of unit. Job complete."
We serviced a
WHIRLPOOL WINE COOLER
Model WUB50X24HZ01
Near Dripping Springs, TX 78620
Robert
Job Details: 06/22/2021
Arrived on job for complaints of frost not cooling. Foufans running but no compressor. Ohm compressor and it?s good. No voltage from control j4. Will need control to complete. ; ordrng 1 W11372322 (CONTROL )
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Austin, TX 78724
Scott
Job Details: 06/22/2021
"Arrived on site for freezer frozen over . Ran diagnostics and got control heater failed ,dampener is not mothering open . Ordering dampener . Will need AUTHO for control damper and bimetal. Call to set return . Informed customer that unit will need to be turned off and defrosted 48-24 hours before return; ordrng 1 242303001 (Dampener) and 1 Autho"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near San Marcos, TX 78666
Jacob
Job Details: 06/22/2021
Arrived onsite for unit causing a type of sweat around the unit. Looked at the unit and found that the vent tube was never hooked up. Customer said the room would be hot. Hooked up the vent tube. No issues at this time. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZB2
Near Austin, TX 78746
Luis
Job Details: 06/22/2021
"Arrived on site for ice issues. Ran diagnostics found weak water flow to reservoir and water sensor cutting off water early diagnosed unit will need a new valve and pump assembly that includes water sensor,ordering pump and valve.. ; ordrng 1 W11542867 (Pump)"
We serviced a
GE OVEN
Model JTP31SR1SS
Near Georgetown, TX 78633
Lou
Job Details: 06/22/2021
"Arrived on site to inspect oven temps. Upon further inspection, I found the customer using a round metal mercury type thermometer in the oven. Using my multimeter, I placed the thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. Temp readings were within range and average temp was 359 degrees. Also found some debris within the oven door glass. Removed the debris and reinstalled the door. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model MED7230HW0
Near Austin, TX 78758
David
Job Details: 06/22/2021
Arrived on site to install control panel to resolve dead panel. Installed and verified unit working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Austin, TX 78745
Kevin
Job Details: 06/22/2021
"Arrived on site and inspected dryer and found internal hose is loose and water is dripping from reservoir fill tube. Reattached line and it is no longer. Leaking, job complete"
We serviced a
GE DISHWASHER
Model GDF520PSJ2SS
Near Waco, TX 76705
Jonathan
Job Details: 06/22/2021
"Arrived on site for a dishwasher that?s still won?t power on. Inspected unit and work area. The customer advised that the unit ran three wash cycles before turning off again. She did advise that her friend from across the street came by and found out that her issue was with her plug. She said she was able to wash another cycle of dishes again yesterday but wanted me to check it out anyway. Turned on the unit and found the unit tripped the breaker. Tested the unit several times and found the unit tripping the breaker within five seconds of the unit turning itself on. I called GE Techline and spoke to Greg (case # 06065804). He had me run a few tests checking resistance through the wash motor and drain pump and found them within range. He advised that the issue would?ve had to have been with the main control or the electrical supply within the house and being that the unit is on a shared GFCI circuit and the main control was just replaced, it would most likely be with a breaker or plug inside the home. He said the I advise the customer of GE?s findings and advised them to get an electrician out to fix the electrical supply. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78745
Kevin
Job Details: 06/22/2021
"Arrived on site and inspected refrigerator and found it is not cooling, compressor is not running, found harness is not connected to start device. Replaced start device and capacitor and compressor is running properly, job complete."
We serviced a
GE DISHWASHER
Model ZBD6880K03SS
Near Austin, TX 78746
Leonardo
Job Details: 06/22/2021
Arrived on site to test unit for unit shutting off. Found blower rusted and leaking and dispense leaking and rusted. Also found bad control board and display and wires burned at control board connectors. Will need new control board and blower and dispenser and dispenser bracket and ui and wire harness. ; ordrng 1 WD12X10163 (Dispenser) and 1 WD26X10056 (Fan blower) and 1 WD01X10207 (Dispenser bracket) and 1 Wireharness (Wire harness) and 1 Partresearch (Part research)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Andice, TX 78628
Jonathan
Job Details: 06/22/2021
Arrived on site for washer only spinning and not filling with enough water. Inspected unit and work area. Tested operation and found no water to unit. Found home valve off. Turned water on and removed lid for customer able to see unit wash on normal wash cycle. Found suds buildup in unit. Removed clothes from unit and having customer running cleaning cycle without cleaner to remove suds. Called Whirlpool tech support and spoke with Andy. Went previous service performed. Unit is operating as designed. (Sr#7731059282).
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Copperas Cove, TX 76522
Al
Job Details: 06/22/2021
Arrived on site and inspected side by side refrigerator with gaps in the cabinet at the freezer compartment. Used my silicone to close the air gaps. Temperatures were 4 and 40 degrees. JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near New Braunfels, TX 78130
Andrew
Job Details: 06/22/2021
Arrived on site to test unit for loud ice maker. Found ice maker was intermittently popping internally. Ice maker I was sent with is damaged in box. Needing new ice maker to fix issue. Office to reschedule. ; ordrng 1 Wpw10300022 (icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
Justin
Job Details: 06/22/2021
Arrived on site for a dishwasher leaking. Upon arrival the customer said someone had already come and looked at it. He had stated they already found it was the water line and the builder is having a plumber come service it.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near New Braunfels, TX 78130
Noah D
Job Details: 06/22/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit was not turning when tested. Replaced icemaker per last visit. All functions returned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Seguin, TX 78155
Noah D
Job Details: 06/22/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit was stuck mid cycle and the motor will not move, was not sent with Icemaker, ordering Icemaker. Office to reschedule ; ordrng 1 W11455232 (ICEMAKER )"
We serviced a
GE MICROWAVE
Model JVM1653SH02
Near Seguin, TX 78155
Noah D
Job Details: 06/22/2021
"Arrived on site to inspect unit for flipping breaker, upon inspection found the unit flipped when heating, the doors worked correctly, ordering mag cap and diode. Office to reschedule ; ordrng 1 WB27X10011 (capacitor) and 1 WB27X10017 (magnetron) and 1 WB27X1160 (diode hv)"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HB00
Near New Braunfels, TX 78130
Andrew
Job Details: 06/22/2021
"Arrived on site to replace transformer from previous diagnosis. Replaced transformer, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Briarcliff, TX 78669
Brandon
Job Details: 06/22/2021
"Arrived on site for customer complaint of unit not heating and long run time, found OWI sensor failed, I replaced sensor, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Kayman
Job Details: 06/22/2021
Arrived onsite for dishwasher not draining. Upon inspection I found no error codes stored in the unit. I found the inlet valve vibrating when called for water but no water. I replaced the valve but still no water. The customer then informed me that the hot water line had recently been replaced. I checked and there is no water flow through the valve at the wall. I switched the water line over to the active valve and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
MAYTAG DRYER
Model MED8630HC2
Near Austin, TX 78745
Kevin
Job Details: 06/22/2021
"Arrived on site and inspected dryer and found motor mount is making contact with bottom panel of dryer causing rattling. added sound kit and dryer is now quiet, job complete"
We serviced a
GE REFRIGERATOR
Model GSH25ISXLSS
Near Austin, TX 78739
Luis
Job Details: 06/22/2021
Arrived on site for a defective valve,replaced valve tested water dispenser good no leaks"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HB03
Near Elm Mott, TX 76640
Jonathan
Job Details: 06/22/2021
Arrived on site to install previously diagnosed parts. Inspected unit and worked area. Replaced console and microwave control and tested unit. Unit is now working as designed. Call complete.
We serviced a
GE OVEN
Model JGBC20BEW2WH
Near Georgetown, TX 78626
Lou
Job Details: 06/22/2021
"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the oven on bake at 350 degrees. I found the glow ignitor illuminating but the burner is not lighting. I removed the bottom panel and found the burner has a burn out spot at the ignitor and will need to be replaced, along with the ignitor. I am ordering the burner and ignitor and scheduled return serviceNo gas leaks detected during service.; ordrng 1 WB16K10043 (Burner)"
We serviced a
MAYTAG DRYER
Model PDET910AYW
Near Copperas Cove, TX 76522
Al
Job Details: 06/22/2021
"Arrived on site and inspected dryer not turning. Confirmed the complaint and disassembled the unit and found multiple failures inside the unit. The idler pulley was shredded, causing the belt to stop spinning.Found the blower housing is aged brittle and cracking to the point it didnt fit back into the unit when I reassembled. The customer advised he heard loud noises suspected it to be the damaged blower housing. Ordering the pulley, housing and will return with the belt. NEEDS MORE WORK ; ordrng 1 37001287 (PULLEY, IDLER) and 1 56020 (Blower housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Spicewood, TX 78669
Brandon
Job Details: 06/22/2021
"Arrived on site for customer complaint of unit not cooling, found deli drawer open and ice formation on refrigerator evap cover as well as freezer evap cover. Instructed customer to defrost unit, ordering fan motor with thermistor, control, and heating element. ; ordrng 1 WP12729128 (Heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Pflugerville, TX 78660
Wesley
Job Details: 06/22/2021
Arrived onsite and found unit with power supply issue. Restored power to unit. All checks good. Advised customer on use and care.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Killeen, TX 76543
Al
Job Details: 06/22/2021
Arrived on site and inspected freezer with massive frost buildup issues.Confirmed the complaint and found the door is bowed causing the massive frost buildup at the front/ top portion of the cabinet.Ordering the complete door and nameplate.Office to schedule return services due to part availability.NEEDS MORE WORK ; ordrng 1 W10746789 (DOOR-FIP DOOR ASSEMBLY (WHITE) REPLACES: W10673707) and 1 W11178521 (NAMEPLATE)
We serviced a
HOTPOINT REFRIGERATOR
Model HSS25GFTAWW
Near Killeen, TX 76549
Al
Job Details: 06/22/2021
Arrived on site to install previously ordered parts.Removed and replaced the condenser motor and the unit tested as designed and began cooling.JOB COMPLETE
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Florence, TX 76527
Jonathan
Job Details: 06/22/2021
"Arrived on site for oven door outer glass broken and customer was quoted for repair from office. Inspected unit and work area. Found range side panel dented, informed customer on panel and was requested dent inwards. Installed new outer door and correct dent in side panel. Tested door operation. All tested good. Unit was not installed and was not able to test cooking operation."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Temple, TX 76502
Tyler
Job Details: 06/22/2021
"Arrived on site for washer not advancing through cycles. Upon arrival I ran diagnostics but found no error codes stored. Upon further inspection I found unit filling draining and spinning but during agitate the cam wasnt activated to allow transfer between agitate and spin. I then found actuator had broken and not allowing a proper disengagement of cam assembly. I installed new actuator, reassembled and tested unit. Found full functionality of washer during fill,agitation,spin, & drain. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Waco, TX 76705
Jonathan
Job Details: 06/22/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control, user interface, and thermistor and plugged in unit unit is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP42QHS00
Near Killeen, TX 76542
Al
Job Details: 06/22/2021
Arrived on site and inspected built in unit with cooling issues. Confirmed the complaint and found 77&68 degrees in ff/freezer compartments. Accessed the compressor and found it was running with a .13 amp draw. Unit evaporator fan was working. There was a massive ice buildup inside the freezer compartment on top of the evaporator. I called SW after updating her in the non complete thread and a sealed system repair and technician is needed to complete the repair. Ordering the parts for the repair.Also ordering a sealed system technician with 2 hours and authorization . Needs more work ; ordrng 1 4388574 (EVAPORATOR) and 1 2003002 (EXCHANGER) and 1 W10143759 (DRIER W/VALVE) and 1 8201558 (COMPRESSOR) and 1 WPW10143759 (Uv drier) and 1 Authorization (Sealed system technician & 2 hours)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78132
Andrew
Job Details: 06/22/2021
"Arrived on site to test unit for wet clothes at end of wash cycle. Found shift actuator not connected to splutch. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5YHAXNL00
Near Austin, TX 78736
Luis
Job Details: 06/22/2021
Arrived on site. Found meat/vegetable air control stuck open causing items to freeze in drawer repaired switch changed temp control to allow good air flow to enter fresh food section. Found no odd noise
We serviced a
FRIGIDAIRE RANGE
Model TEF326FBA
Near Jarrell, TX 76537
Tyler
Job Details: 06/22/2021
Arrived on site for range not allowing oven functions to operate. Upon further inspection I found 240 volts from outlet. I then found when bake/broil selections were made that main control wasnt allowing for power transference to elements in oven.Found oven heating as designed call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Austin, TX 78724
Scott
Job Details: 06/22/2021
Arrived on site for fridge not dispensing water and ice maker not receiving water . Found valve froze . Ordering filter heater .; ordrng 1 W11024084 (Filter heater) and 1 W11312191 (Valve)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Leander, TX 78641
Kayman
Job Details: 06/22/2021
Arrived onsite for dryer with door seal issues. Upon inspection I found the unit is working as designed but the customer has concerns about the seal due to lint building u on the door past the seal. I used a light inside the drum and closed the door but should not see any light seeping through. I ran the unit with high heat and did not feel any air or heat leaving the door. The customer stated that they had the vents cleaned today. I explained that an obstruct vent system could cause lint to travel back into the unit and start to build up in spots. No repairs needed at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near New Braunfels, TX 78130
Andrew
Job Details: 06/22/2021
"Arrived on site to test unit for gas smell when operating oven. Found a slight gas smell when oven was preheating. Applied bubble solution to all connections and found no leaks. Also used gas leak detecter and did not find any leaks. Found when igniting small amount of gas was released because igniter was slightly too far from burner tube causing slight smell. Adjusted igniter, tested unit, unit works good. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Leander, TX 78641
Tommy
Job Details: 06/22/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced both damaged skins and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78744
Kevin
Job Details: 06/22/2021
"Arrived on site and inspected refrigerator and found fresh food temperature is 44 degrees freezer temperature is 2 degrees, confirmed evaporator fan is running properly. Replaced diffuser, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Hutto, TX 78634
Wesley
Job Details: 06/22/2021
Arrived onsite and found unit operating with some frost building up in the ice maker space. Cleared frost ice and heat treated seals to prevent air leak causing frost issue. Separator is working properly. Advised customer on use and care. All checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Jarrell, TX 76537
Tyler
Job Details: 06/22/2021
Arrived on site for refrigerator not cooling. Upon arrival Inspected both compartments and found defrost issue in FC. I then found after removing ice that heater could be forced on in diagnostics found evap thermostat out of range according to what specs should be and actually ohm resistance reading from thermostat (4.24) found then that both thermistor and main control not detecting coolness in freezer. will need w11035836 & W10438761( need to confirm proper thermistor part number for evap coil thermistor))
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Buda, TX 78610
Jacob
Job Details: 06/22/2021
"Arrived onsite for unit shutting off. Put unit In Diagnostics and unit passed. Did Check for any error codes and no error codes stored. Called tech line. Reported issues, said to not change any parts as the unit is working at this time. Spoke Andrew got sr#7731061439. No issues at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Spicewood, TX 78669
Brandon
Job Details: 06/22/2021
"Arrived on site for customer complaint of unit not completing cycle, found only error code saved was F0E7, load detected during clean cycle. I ran diagnostic test cycle, unit passed all tests, I ran DLMS calibration cycle, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS8
Near Austin, TX 78723
Matthew
Job Details: 06/22/2021
Arrived onsite for refrigerator icemaker not producing ice. Upon inspection found no voltage through icemaker. Checked harness and found failed internally. Checked source voltage and recorded 122 vac. Need icemaker and harness replaced. Send with incompatible ice maker will need to reorder. Office to reschedule ; ordrng 1 D7824706Q (ice maker) and 1 WP12544124 (valve) and 1 WPD7813010 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Austin, TX 78759
David
Job Details: 06/22/2021
"Arrived on site to install previously diagnosed parts to resolve fill tube being too short and cracked door handle. Affixed fill tube extension to proper length, and replaced door handle. Unit filled immediately and is not leaking and water. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78754
Matthew
Job Details: 06/22/2021
Arrived onsite for refrigerator making noise. Upon inspection found while cooling condenser was vibrating against compartment. Used sound damper and adjusted rollers to give additional clearance. Once adjustment was making the vibrating stopped. Job complete
We serviced a
KITCHENAID OVEN
Model KEMC378KSS04
Near Cedar Park, TX 78613
Justin
Job Details: 06/22/2021
Arrived on site to install previously diagnosed parts. I installed the new transformer and then tested the unit. The unit is working as designed and no longer making the loud hum.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2275XTVY2
Near Georgetown, TX 78626
Lou
Job Details: 06/22/2021
"Arrived on site to inspect dishwasher dispenser not working. Upon further inspection, I placed the unit in diagnostics and tested. Unit operated as designed. Customer advised that the dispenser door isnt opening all the time. I removed the outer door panel and retested and watched the dispenser door open. I opened the unit door to check the dispenser door and it was open. Also, I found the vent leaking water inside the door. I removed the vent and cleaned the gasket and it looked good. Reinstalled the vent and adjusted and retested. Unit continues to operate as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB3
Near Pflugerville, TX 78660
Wesley
Job Details: 06/22/2021
"Arrived onsite and spoke with Adrian at Techline to document findings of damage to the wave guide. Also reported other issues, of transformer buzzing and secondary control failure following resettable fuse sr#7731059063.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Elgin, TX 78621
Matthew
Job Details: 06/22/2021
Arrived onsite for refrigerator icemaker not making ice. Upon inspection found ice bin stuck. May be damaged or frozen in place. While trying to remove bin did hear ice dump and tray filled. Auger motor not actuating. When dispenser pad is pressed ice door does open but motor does not seem to be working. Ordering ice bin just in case and auger motor. Notified customer to manually defrost 2 days prior to next visit. Office to reschedule ; ordrng 1 W11185686 (ice-contnr) and 1 W11310391 (AUGER MOTOR ) and 1 WPW10309866 (solenoid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78753
Matthew
Job Details: 06/22/2021
Arrived onsite for cooling concerns in RC. Upon inspection found Compressor is cycling. Internal temperature at 38 degrees which is optimal. Found freezer setting at -3 so adjusted to 0 degrees. Customer was using thermometer that was inaccurate. Evaporator fan running and dampener is functioning. Customer mentioned ice maker not functioning. Checked and found valve not operating.
We serviced a
GE REFRIGERATOR
Model GSHS6LGBBHSS
Near Georgetown, TX 78628
Lou
Job Details: 06/22/2021
"Arrived on site to inspect refrigerator not making ice and not dispensing water. Upon further inspection, I tested the water dispenser and it failed. I tested the ice maker and it harvested but failed to fill. I found the filter head with the bypass installed. Removed the bypass and retested the dispenser and water trickled out. I removed and replaced the filter head and retested the dispenser and ice maker. Both are operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454BSS0
Near Georgetown, TX 78628
Jonathan
Job Details: 06/22/2021
"Arrived on site for microwave having no power. Inspected unit and work area. Removed unit and gained access to fuses and door switches. Found 20 amp fuse blown. Removed fuse and installed new. Powered unit on and opened and closed door several times. Tested heating operation and found heating. Reinstalled unit and tested operation again. All tested good. Spoke with customer opening closing door with both hands.
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Leander, TX 78641
Kayman
Job Details: 06/22/2021
Arrived onsite for range with upper and lower oven not heating. Upon inspection I found no stored error codes. I found voltage going to the ignitors but no amp draw. I found the broil ignitor working as designed. SW and I troubleshot the unit and found the bake ignitors for both ovens need to be replaced. The customer brought to my attention the LF burner not operational. I found the ignitor not sparking. No gas leaks detected during time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78704
Scott
Job Details: 06/22/2021
"Arrived on site for washer not agitating. Ran diagnostics unit would only agitate one way . Found arm on actuator broken . Replaced actuator ran calibration and diagnostics wash. All checked normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FVMS01
Near Austin, TX 78738
Luis
Job Details: 06/22/2021
"Arrived on site for no ice. Ran diagnostics on optics diagnosed defective optics,replaced optics ran power cycle icemaker ran through a cycle filled with water.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Austin, TX 78734
Brandon
Job Details: 06/22/2021
"Arrived on site for customer complaint of of unit not washing or draining, found failed sump assembly and failed drain pump.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Austin, TX 78728
Justin
Job Details: 06/22/2021
"Arrived on site for a wall oven with a door that would not open. Upon arrival the customer stated the real issue was the console was making a slight rattle when physically moving it. I removed the console and found it as designed. I advised the customer they were out of their cosmetic warranty. I also advised them on what a customer instruct is, and how they have utilized theirs.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78745
Kevin
Job Details: 06/22/2021
"Arrived on site and inspected dishwasher and found rinse aid door/cover will not stay locked. Also found gasket on detergent drawer is out of its channel. Replaced dispenser and recommended to homeowner that if they are using pods to drop pod directly into lower left-hand corner of tub. Pods have been known to get caught on inside of detergent dispenser slider and move gasket out of channel, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
David
Job Details: 06/22/2021
"Arrived on site to diagnose dryer that was building excess moisture in unit. Ran unit with vent hose disconnected and found no air moving out the vent. Disassembled unit and found the belt on the motor snapped, resulting in blower wheel not turning. Returning with motor to resolve. ;
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78757
Justin
Job Details: 06/22/2021
"Arrived on site for a dishwasher not draining. Upon arrival the customer stated the unit will drain, but takes her pressing cancel and drain several times. I put the unit into diagnostics mode and found stored error code F9E1 for no drain. I then ran a diagnostics cycle and measured voltage at the drain. I found only 120V going to it, but could barely hear it running. This indicates a faulty drain pump. Office will need to reschedule. We will return with the drain pump already on order.; ordrng 1 CNote (Return with pump on order)"
We serviced a
GE REFRIGERATOR
Model ZIS360NRI
Near Austin, TX 78733
Luis
Job Details: 06/22/2021
Arrived on site for no ice. Diagnosed a defective icemaker replaced defective icemaker assembly
We serviced a
JENN-AIR OVEN
Model JJW2827IL01
Near Austin, TX 78746
Leonardo
Job Details: 06/22/2021
Arrived on site to test unit for upper oven fan continue to run when on room temp. Found oven reading 378? at room temp. Will order new sensor and control board. Office to reschedule. ; ordrng 1 W11290976 (Probe sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Hutto, TX 78634
David S
Job Details: 06/22/2021
"Onsite for fridge no cool. Found fridge open and unplugged. No UV dye at RC evap. Put unit into home position and found equalized pressures in a vacuum. Replaced hv drier, found no restriction in drier. Tried to pull a vacuum on unit, vacuum would not hold. Put a sweep charge into system. Found no evidence of refrigerant leaks. Put unit into test4 step 5, powered unit off, leaving the unit locked in FC position. Found equalized pressures at 55psi. Ordering nitrogen to further diagnose leak. Office to reschedule for SS repair. ; ordrng 1 NITROGEN (NITROGEN) and 1 WPW10143759 (UV drier)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78745
Kevin
Job Details: 06/22/2021
"Arrived on site and replaced actuator diagnosed on previous visit, after replacement ran a calibration cycle to confirm repair, job complete"
We serviced a
MAYTAG DRYER
Model MGD8630HC2
Near Austin, TX 78731
David
Job Details: 06/22/2021
Arrived on site to diagnose dryer making noise. Upon arrival I ran the unit and verified there was a scraping noise coming from the right hand side of panel and observed the panel was slightly bowed and scraping against the drum. I was able to straighten out the right side panel. The unit is now running quietly. Advised customer if unit returns to follow up with us and we will return with drum and right side panel. Unit will need a 2 man job due to being a stacked unit. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Dripping Springs, TX 78620
Robert
Job Details: 06/22/2021
Arrived on job for complaints of warm temperature. Found the evaporator blocked with ice. Enter diagnostics and turn on heater heater working properly. Test thermistor and found out of range.
We serviced a
GE OVEN
Model JGBS30DEK2WW
Near Austin, TX 78724
Leonardo
Job Details: 06/22/2021
Arrived on site to test unit for gas smell. Found new valve came with natural gas orifice. Will need to order new Lp oven orifice. Office to reschedule. ; ordrng 1 WB49X26121 (Conversion assembly) and 1 WB28X21079 (Oven orifice LP)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS04
Near Georgetown, TX 78628
Lou
Job Details: 06/22/2021
"Arrived on site to inspect refrigerator nameplate missing and RC doors not level. Upon further inspection, I found the nameplate missing and the unit needed to be leveled. I placed a new nameplate on the FC door and attempted to level the unit but found the unit leaning to the right side. Customer advised that when the home was built and the tile was laid, the tile wasnt laid all the way back to the wall behind the unit. I recommended that the customer place something behind the unit on the right side to be able to level the unit. Customer advised that they will have someone finish the tile or they would and if needed, they will contact the office to get assistance with leveling the unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Hutto, TX 78634
Wesley
Job Details: 06/22/2021
Arrived onsite and replaced the ice chute which had frost build up underneath it. Ice door and separator are operating properly. All checks good.
We serviced a
WHIRLPOOL OVEN
Model RBS305PDQ6
Near Dripping Springs, TX 78620
Robert
Job Details: 06/22/2021
Arrived on job to replace inner glass. After replacement customer inspected work.
We serviced a
WHIRLPOOL Dryer
Model n/a
Near Leander, TX 78641
Kayman
Job Details: 06/22/2021
Arrived onsite to install previously diagnosed parts. I installed the repair kit and tested the unit. The unit is working as designed at this time.
We serviced a
WHIRLPOOL COOKTOP
Model JEC3536BS00
Near Kyle, TX 78640
Leonardo
Job Details: 06/22/2021
Arrived on site to replace left front switch and right front switch and right front burner. Replaced all 3 parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Round Rock, TX 78664
David S
Job Details: 06/22/2021
"Onsite to install previously diagnosed parts. Replaced flame spreader and unit still wouldnt re-ignite after preheat. Turned on microwave vent, tested, no ignite. Opened back door to house, tested, no ignite. Tested with vent on and door open, no ignite. Checked for insulation issues, found none. Took off bottom two trays from underneath oven and found vent hole prongs bent. Reshaped, tested, no ignite. Oven will only re-ignite if door is opened or if bottom panel or bottom underneath trays are off. Called techline, they told me to order harness from service pointer they gave me W10622771. SR#7730889209 Ordering harness WPW10701462. ; ordrng 1 WPW10701462 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near Austin, TX 78738
Robert
Job Details: 06/22/2021
Arrived on job for complaints of not draining. Found the drain hose too low allowing back flow. Hung the hose higher in cabinet. After replacement test operation. No leaks detected at time of service
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Austin, TX 78733
Kevin
Job Details: 06/22/2021
Arrived on site and inspected range and found knob for left smaller oven will not stay attached to valve stem/UI. Moving right ovens knob over to the left one works fine. There is no visible issue between each of the knobs. Took pictures. Will send two knobs directly to customer ; ordrng 2 D2CW11316872 (D2C Knob)s