Service History 1119 - Appliance Express

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Killeen, Texas 76549

Job Details: 04/27/2021

Arrived on site to install previously ordered part.Removed and replaced the control and reassembled and control didnt recognize the door was closed and didnt work as designed.Customer was very frustrated and simply wanted a microwave that works.Im reordering the same part W10892389 for return service.OFFICE PLEASE SCHEDULE CUSTOMER FOR FIRST APPOINTMENT AVAILABLE.; ordrng 1 W10892389 (Micro computer ( CONTROL))

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Burnet, Texas 78611

Cliff

Job Details: 04/27/2021

"Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam, and both parts will need to be replaced to complete repairs. .; ordrng 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI95X15HZ00

Near Round Rock, Texas 78681

Kayman

Job Details: 04/27/2021

Arrived onsite for ice maker not making ice. Upon inspection I found the unit full of ice. I inspected the unit and ran diagnostics. I found the recirculating pump would vibrate but no water would circulate. I replaced the pump and it is now circulating as designed. I inspected the condenser coils and found a patch of dust or lint stuck to the coils. I removed the lint. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Liberty Hill, Texas 78642

Cliff

Job Details: 04/27/2021

Arrived on site to diagnose a dryer with a torn seal. Found door seal torn in bottom corner and replaced it using silicone adhesive provided. Informed customer not to use unit for 24hrs to allow adhesive to cure.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Granger, Texas 76530

Tyler

Job Details: 04/27/2021

Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival I was able to reconfirm that all the refrigerant had leaked out of the system I was then able to uninstall the compressor Then install a new UV dryer and compressor and after Ran a push cool Tess and verified unit was functioning and then ran a vacuum for 15 minutes and waited an additional 15 minutes to make sure there were no leaks. I then charge the system up with 5 1/2 ounces of refrigerant as designed by manufacture for this specific model and after I was done I reassembled unit and tested to verify that the pressures were sitting at zero on the low side 150 on the high side inform customer will take at least 24 hours to cool back down before saved for items in the fridge. Call complete

We serviced a

WHIRLPOOL OVEN

Model RB260PXY0

Near Tow, Texas 78672

Cliff

Job Details: 04/27/2021

"Arrived on site to diagnose an oven that has inoperable control.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, Texas 78739

Leonardo

Job Details: 04/27/2021

Arrived on site to test unit for unit leaking from the back. Test unit and found tub damaged on top back side making unit leak when running.

We serviced a

LG DRYER

Model DLE5977S

Near Austin, Texas 78750

David Z

Job Details: 04/27/2021

"Arrived on site to diagnose dryer making noise when running. Disassembled unit and checked moving items. Found front roller seized and not moving. Replaced roller. Retested unit and verified there is no squeaking remaining. C

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near Manor, Texas 78653

Matthew

Job Details: 04/27/2021

"Arrived onsite for dishwasher making noise. Upon inspection found faulty valve. Replaced valve, tested unit and is functioning properly. No leaks present at this time. Job complete"

We serviced a

JENN-AIR OVEN

Model JJW3830DS02

Near Lakeway, Texas 78734

Robert

Job Details: 04/27/2021

Arrived on job for complaints of not updated properly. Confirmed unit is at 13 will need to replace console. ; saved tckt

We serviced a

SAMSUNG OVEN

Model FX510BGS

Near Austin, Texas 78757

Scott

Job Details: 04/27/2021

"Arrived on site for no heat oven . Found bake igniter had failed . Replaced igniter and ran pre heat thru several cycles . All checked normal. No gas leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB2

Near San Marcos, Texas 78666

Andrew

Job Details: 04/27/2021

"Arrived on site to replace sump and motor from previous diagnosis. Replaced sump and motor, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

KENMORE WASHER

Model 796.4107231

Near Marble Falls, Texas 78654

Lou

Job Details: 04/27/2021

"Arrived on site to inspect washer not working showing error code. Upon further inspection, I placed the unit in diagnostics and tested. When the unit was to spin, the basket failed to do so and the display showed error code F3. I removed the back cover and removed the rotor and stator and tested the hall sensor and found it bad. I removed and replaced the hall sensor and reassembled the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed"

We serviced a

KITCHENAID RANGE

Model KODE500ESS

Near Austin, Texas 78730

Kevin

Job Details: 04/27/2021

"Arrived on site and inspected double wall ovens and found no power showing on display. This happened after a self clean on the upper oven. Replaced thermal fuse and found lower oven is heating but top oven still isnt. Uninstalled unit completely and found top oven TOD has failed. After replacing it both ovens are now operating normally, took one picture in the bake cycle. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Austin, Texas 78731

Kevin

Job Details: 04/27/2021

"Arrived on site and inspected refrigerator and found 1 light out in fresh food section. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Austin, Texas 78748

Richard

Job Details: 04/27/2021

Arrived onsite for the refrigerator water filter housing had come apart. During inspection found that the water filter cover had broken off. Replaced housing and installed new customer provided filter and all functions tested good complete

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, Texas 78747

Kevin

Job Details: 04/27/2021

Arrived on site and inspected washer and found actuator has popped out of cam again. Per service pointer W11531483 Rev A a new one will be needed to complete repair ; ordrng 1 W10913953 (Actuator)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Austin, Texas 78747

Richard

Job Details: 04/27/2021

Arrived onsite for the oven door coming apart. During inspection found that the screws holding the door together had come loose. Retighten all screws and put door back together. Door tested good . Complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Austin, Texas 78737

Luis

Job Details: 04/27/2021

"Arrived on site for lights issues. Found upper leds in fresh food and freezer led out,diagnosed a defective freezer led module replaced freezer led modules powered unit on all leds working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC7HS02

Near Briarcliff, Texas 78669

Brandon

Job Details: 04/27/2021

"Arrived on site for customer complaint of unit not heating, found no voltage from L2, informed builder to contact electrician."

We serviced a

GE REFRIGERATOR

Model PYE22PSHGSS

Near Leander, Texas 78641

Justin

Job Details: 04/27/2021

Arrived on site for a refrigerator leaking from the bottom. I checked the temps and found the RC at 40?F after it had been opened for a little bit and the FC at 10?F. Upon further inspection I found a thick layer of ice on the bottom of the freezer. I gained access to the back of the unit and found a duck bill drain hose. I removed 5e duck bill and water instantly started draining. I found the duck bill clogged with debris and cleared it. I removed he ice from the freezer and then steamed out the drain line to make sure here was nothing else clogging the unit. I poured a cup of water down the drain and found it was now draining properly. I vacuumed up all of the excess water. I found his condenser also very dusty and cleaned that. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Leander, Texas 78641

Justin

Job Details: 04/27/2021

Arrived on site for a refrigerator with ice under ice bin. Upon further inspection I found full ice cubes under the ice bin coming out where the ice bin handle is. I found that the ice bin had a hole punched through the front allowing ice to escape and the bin to get stuck. This also allowed water to drip out every time they opened it up. Ordering the ice bin for the repair. . ; ordrng 1 WPW10347093 (Ice Bin) and 1 Autho (Autho)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near San Marcos, Texas 78666

Andrew

Job Details: 04/27/2021

Arrived on site to replace compressor from previous diagnosis. Found unit did not have a charge upon arrival. Charged unit to find leak and found leak on compressor high side line. Replaced compressor and dryer. Vacuumed system down. System held vacuum. Charged unit to factory specs and system was stable at 55psi on high and low side. Compressor would kick on with 8.9amps and kick off. Found no drop in pressure. Spoke with SW and PR and both agreed compressor is bad. Needing new compressor. Office to reschedule.; ordrng 1 ACCESSVALVES (ACCESS VALVES ) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube)

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Kyle, Texas 78640

Jacob

Job Details: 04/27/2021

Arrived onsite for unit making a tick noise. Tested unit. Heard tick noise. Was able to isolate the noise by putting some grease on the front 2 rollers. Tested unit. Ticking noise is gone. No issues at this time. Job complete

We serviced a

MAYTAG WASHER

Model MHW8630HC1

Near Lago Vista, Texas 78645

Lou

Job Details: 04/27/2021

"Arrived on site to inspect washer dispenser leaking and unit out of balance. Upon further inspection, customer advised that when they out fabric softener in the dispenser, it leaked out from the bottom. I inspected the dispenser and could not see any cracks in the drawer. I placed the unit in diagnostics and tested and when the unit began to spin, the basket began to shake vigorously. I contacted techline and spoke to Andrew and advised of the dispenser issue and that it has once been replaced and the basket assembly shaking. Andrew recommended replacing the dispenser and all four shocks and provided file #7730618841. I removed and replaced the dispenser and all four shocks and retested. Unit is operating as designed. No water leaks observed during service, job completed"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Bertram, Texas 78605

Cliff

Job Details: 04/27/2021

Arrived on site to diagnose a washer that is not cycling on. Found failed ui and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS00

Near Leander, Texas 78645

Lou

Job Details: 04/27/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the ignitors continuously arcing while two or more burners are on, I removed and replaced the spark module and retested. Unit continued to fail. I inspected all ignitor harnesses and found the front middle ignitor harness was broken and shorting out. Removed and replaced the harness and retested and it continues to fail. Contacted techline and spoke to Kathy and advised of my repairs and findings and she recommended to replace the spark module again. Provided SR#7730615963. I am ordering the spark module, all ignitor harnesses, main harness, switch harness and CNOTE-LSO PER CUSTOMER REQUEST. No gas leaks detected during service.; ordrng 1 WPW10475150 (Spark module) and 1 W10876259 (Left front ignitor) and 1 W10905489 (Left rear ignitor) and 1 W10876261 (Center rear ignitor) and 1 W10876262 (Right rear ignitor) and 1 W10876260 (Center front ignitor) and 1 W10834701 (Main harness) and 1 W10861397 (Switch harness) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near West Lake Hills, Texas 78746

Kevin

Job Details: 04/27/2021

"Arrived on site and sound control panel is working again, Took a picture, issue is intermittent. Spoke with techline and they recommended replacing control board due to a possible software update discussed in service pointer W11481344. Confirmed with SR that this control board is an Expart and therefore should have the software update. After replacing control board requested that customer monitor washer for an improved operation. 7730612747"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS26LF7DS7

Near Austin, Texas 78717

Robert

Job Details: 04/27/2021

Arrived on job for complaints of leaks. Found drain for freezer blockage. Cleared line.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Leander, Texas 78641

Justin

Job Details: 04/27/2021

"Arrived on site to install previously diagnosed parts. I installed the new motor, divider, impeller, and washer. I then tested the IM and it harvested and called for water. I then waited for the IM to harvest on its own and it did. I then tested he dispenser and it was now dispensing ice. Unit is now working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, Texas 78750

David Z

Job Details: 04/27/2021

Arrived on site and performed steps in service pointer to resolve RC evap not defrosting. Sealed rear cover to liner and secured evap. Replaced harness and secured thermistor to proper location. Replaced evap cover. Set defrost to 8 hour. Powered unit on and verified all fans running and unit cooling. All is working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Austin, Texas 78749

Kevin

Job Details: 04/27/2021

"Arrived on site and inspected refrigerator and found Icemaker will cycle but will not call for water. After replacement Icemaker cycled properly and filled with water, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Austin, Texas 78746

Kevin

Job Details: 04/27/2021

Arrived on site and inspected refrigerator and found ceiling lights in the fresh food section and light in the freezer are both out. Replaced freezer light and all lighting has returned. It is the first one in the series. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS4

Near Leander, Texas 78641

Tommy

Job Details: 04/27/2021

Arrived onsite for previously diagnosed parts. Upon arrival found control still not operating correctly even after being replaced. Spoke with Adrain 7730621020 he recommended ordering light base bulb and control. Ordering all of the following. Office to reschedule upon receiving.; ordrng 1 W10210871 (Base) and 1 8206232A (Bulb) and 1 W10892389 (Control)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Austin, Texas 78728

Wesley

Job Details: 04/27/2021

Arrived onsite and found unit pressure switch failed. Replaced pressure switch. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM03

Near Austin, Texas 78739

Luis

Job Details: 04/27/2021

"Arrived on site. Found fresh food thermistor not secured to harness and location correctly,installed harness fully secured thermistor to correct location"

We serviced a

WHIRLPOOL WASHER

Model MVWB766FW0

Near Austin, Texas 78737

Brandon

Job Details: 04/27/2021

"Arrived on site for customer complaint of unit leaking, found leak coming from valve assembly, ordering valve assembly. ; ordrng 1 W11172234 (Valve/housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, Texas 78723

Matthew

Job Details: 04/27/2021

Arrived onsite to replace previously diagnosed parts. On visit customer did inform me that the fan completely cut out. Replaced evaporator fan. Tested unit and unit is functioning properly. Tested ice maker and all passed. No error codes currently saved. Job complete

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Salado, Texas 76571

Tyler

Job Details: 04/27/2021

Arrived on site for washer making squeaking noises. Upon arrival found and confirmed squealing during diagnostics spin coming from gearcase. Upon further inspection found oil on cam. I replaced both cam and gearcase and reassembled and tested unit. Found squealing noise no longer present with no leaks during repair. Call complete

We serviced a

WHIRLPOOL COOKTOP

Model G7CG3665XS00

Near Austin, Texas 78738

Robert

Job Details: 04/27/2021

Arrived on job for complaints of gas smell after popping noise under cooktop. Found most of the holder screws will have to be drilled out to get access to underneath. Valve for front left burner not working properly will need to replace and right rear damage too will need to replace. Possible additional damage once we have access underneath. Not recommended for repairs ; ordrng 1 W10256121 (holder-orf) and 1 W10256124 (holder-orf) and 1 W10286714 (valve-brnr) and 1 W10298665 (holder-orf) and 1 W10441652 (valve-brnr) and 2 WPW10256119 (holder-orf)s and 11 WPW10373929 (screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near San Marcos, Texas 78666

Andrew

Job Details: 04/27/2021

"Arrived on site to test unit for frost build up on RC evap. Found thermistor placement was not correct and thermistor clip was loose not allowing thermistor to make contact with evap outlet line. Removed clip and placed thermistor in proper area. Also found drip pan was bowed in center. Installed shims to level out. Drain was not clogged, thermistors were in range. Frost pattern developed as designed. Evap motor operating properly. No leaks detected. Job complete."

We serviced a

MAYTAG DISHWASHER

Model MDBH968AWS3

Near Austin, Texas 78752

Matthew

Job Details: 04/27/2021

Arrived onsite to replace previously diagnosed parts. Replaced wheels. Tested unit and unit is functioning properly. Job complete

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Austin, Texas 78726

David Z

Job Details: 04/27/2021

Arrived on site to install agitator to resolve broken agitator. Replaced with new and removed debris from under agitator. Tested and all is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS00

Near Austin, Texas 78737

Luis

Job Details: 04/27/2021

"Arrived on site for water leaking. Found obstruction in drain tube,cleared out obstruction tested water flow through drain good."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Dripping Springs, Texas 78620

Brandon

Job Details: 04/27/2021

"Arrived on site for customer complaint of doors wanting to close when opened at 90 degrees, found missing glass in both doors. 1; ordrng 4 W10639071 (Hinges)s and 1 Cnote (Office to reschedule)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Lago Vista, Texas 78645

Lou

Job Details: 04/27/2021

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis/techline recommendations, I removed and replaced the microwave door and adjusted the hinges and tested. Unit is operating as designed. Job completed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Waco, Texas 76712

Jonathan M

Job Details: 04/27/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the unit halfway through a harvest but not moving. Checked voltage going to the icemaker at the icemaker. Fund no voltage. Checked voltage at the icemaker harness at the evaporator wall and found proper voltage indicating the wire harness had failed. Replaced icemaker with the harness and tested unit. Unit began working as designed. Call complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Burnet, Texas 78611

Cliff

Job Details: 04/27/2021

Arrived on site to diagnose an ice machine that will not turn on. Found drain pump locked up and freed motor. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

MAYTAG DRYER

Model MEDB880BW0

Near Liberty Hill, Texas 78642

Tommy

Job Details: 04/27/2021

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit element and cut off. Tested unit is now operating as designed. Job Completed.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Manor, Texas 78653

Matthew

Job Details: 04/27/2021

"Arrived onsite for washer failed components. Upon arrival found that lid would not close properly. When shutting lid it would stop where the strike meets the lock assembly. You could push the lid closed the rest of the way but without pressure the lid would open again. Called tech line for assistance. Explained situation and recommended ordering the top, lid, strike, latch, and hinges. SR#7730619824. Office to reschedule ; ordrng 1 W11128305 (LEFT HINGE) and 1 W11128306 (RIGHT HINGE) and 1 W11394572 (LATCH) and 1 W11404468 (LID) and 1 W11423769 (TOP) and 1 W11457841 (STRIKE)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, Texas 78727

Wesley

Job Details: 04/27/2021

Arrived onsite and found broken latch. Repaired unit by replacing latch and testing. Unit is now operating as designed.

We serviced a

JENN-AIR OVEN

Model W30400P

Near Austin, Texas 78739

Leonardo

Job Details: 04/27/2021

Arrived on site to replace relay board. Replaced board test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS1

Near Burnet, Texas 78611

Cliff

Job Details: 04/27/2021

Arrived on site to diagnose a range that has a damaged door. Found stainless steel skin separated from door glass. Replaced glass assembly and all is working properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Temple, Texas 76502

Tyler

Job Details: 04/27/2021

"Arrived on site for refrigerator that customer stated the doors were not opening correctly and the icemaker was not hooked up. Upon arrival found that the installers who installed the fridge had not completed the job the handles were left off the unit and the doors are not swapped around and they did not install the icemaker I went ahead and swap the doors to make sure they would open correctly and install a new icemaker and put the handles on after testing everything thoroughly found that the unit is functioning as designed, complete"

We serviced a

MAYTAG OVEN

Model MGT8720DS03

Near Waco, Texas 76710

Jonathan M

Job Details: 04/27/2021

"Arrived on site for anoven who?s upper oven won?t heat during a bake cycle. Inspected unit and work area. Confirmed customer complaint that the igniter was not turning on. Remove back panel and found 120 V going to the igniter but the igniter not lighting.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB00

Near Waco, Texas 76705

Jonathan M

Job Details: 04/27/2021

Arrived on site for a refrigerator that won?t make ice. Inspected unit and work area. Customer advised that the unit is cycling but that the unit is only dumping ice half the time. Inspected icemaker and found the icemaker not making a full revolution when in a harvest test. Replaced ice maker and tested unit again. Unit began working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WOS31ES7JS01

Near Harker Heights, Texas 76548

Job Details: 04/27/2021

Arrived on site and inspected newly delivered single wall oven with a shattered outermost glass.Confirmed the complaint and photographed the unit and ordered the W11457689 glass door and will return with the nameplate.Part is PSP so office to reschedule the return services due to part availability.Needs More Work.; ordrng 1 W11457689 (Glass DOOR (OUTERMOST))

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Fort Hood, Texas 76544

Job Details: 04/27/2021

Arrived on site to install previously ordered parts.Removed and replaced the lock and control and unit tested as designed.JOB COMPLETE

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Killeen, Texas 76542

Job Details: 04/27/2021

Arrived on site and inspected Asher not completing cycles.Confirmed the complaint through diagnostics mode.The unit actuated twice instead of the normal 10 times.Called SW and was told to change both the actuator and control.Tested the unit and unit tested as designed without any issues.Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Killeen, Texas 76543

Job Details: 04/27/2021

Arrived on site to install previously ordered part.Removed and replaced the control and unit tested as designed and the LIGHT came on as designed.JOB COMPLETE

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HB03

Near Elm Mott, Texas 76640

Jonathan M

Job Details: 04/27/2021

Arrived on site for a microwave that?s unresponsive at times. Inspected unit at work area. The customer advised that you can sometimes press 30 seconds and the unit won?t start. Replaced console and tested unit several times. Unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Austin, Texas 78717

Kayman

Job Details: 04/27/2021

Arrived onsite to install previously diagnosed parts. I installed the main control and console. I could not get the unit connected to WiFi so I left the WiFi connect teams number for assistance. I tested preheat and the unit is working as designed at this time. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Hutto, Texas 78634

Jimmy J.

Job Details: 04/27/2021

Arrived on site for CSI DW leaking from door. Last visit I replaced the wax vent. Notes are not updated in this ticket from my prior visits. Ran diagnostics and no error codes came on. Found top rack spray arm was spraying directly at the door causing excessive moisture to form in wax vent. Removed spray arm and installed modified spray arm with two ports. Ran through diagnostics again and there was much less moisture forming on the wax vent. This should solve the water trail customer has experienced prior. No leaks detected. Job completed.

We serviced a

GE REFRIGERATOR

Model GSS23GMKECES

Near Spicewood, Texas 78669

Brandon

Job Details: 04/27/2021

"Arrived on site for customer complaint of u it icing up and then making a noise, I checked heater and bi metal, both tested good, found failed control, I replaced control, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near New Braunfels, Texas 78132

Noah D

Job Details: 04/27/2021

"Arrived on site to inspect unit for leaking, upon inspection found the unit did have a hole in tubing, customer was still using washer, replaced tubing and tested with no issues or leaks. Complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Santa Clara, Texas 78124

Noah D

Job Details: 04/27/2021

"Arrived on site to inspect unit for not making ice, upon inspection and per last visit I replaced icemaker and tested unit for production, Icemaker turned and filled. tested, no problems found. Complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS01

Near Spicewood, Texas 78669

Brandon

Job Details: 04/27/2021

"Arrived on site for customer complaint of unit not cooling, found return air was blocked, also found unit cycling on and off, found failed main control. I cleared return air and replaced control board, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5DHAXVA01

Near Austin, Texas 78750

Jonathan M

Job Details: 04/27/2021

Arrived on site for refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit does make ice but that it will stop due to the front cover breaking and the arms catching on the fence. Confirmed customers complaint and replaced ice maker. Watched unit cycle and fill in unit is not working as designed. Call complete.

We serviced a

AMANA DISHWASHER

Model ADB1500ADS4

Near Austin, Texas 78749

Leonardo

Job Details: 04/27/2021

Arrived on site to test unit for unit for unit tripping breaker. Test unit and found shorted control board.

We serviced a

GE MICROWAVE

Model JE1640GB01

Near Waco, Texas 76712

Jonathan M

Job Details: 04/26/2021

Arrived on site for a microwave that is not heating. Inspected unit and work area. Tested unit and confirmed customers complaint. Found the unit making a vibrating grinding sound as it was attempting to heat. Check door switches in all door switches checked good. Checked the magnetron and found no evidence of a burn out or improper resistance through the magnetron. Replace diode and tested unit. Unit still would not heat. Replaced capacitor and tested unit. Unit still would not eat. Spoke to CS and was advised to replace the magnetron as well to ensure the transformer was not at fault. Replace magnetron and unit begin working as designed. Call complete.

We serviced a

GE DRYER

Model DPSE810GG4WT

Near Austin, Texas 78748

Kevin

Job Details: 04/26/2021

"Arrived on site and inspected dryer ran it empty and it heated for 3 minutes then paused for 1 minute then on for 1 minute off for 1 minute. Dryer reaches 150 drops to 120 and then turns back on. After several cycles it dropped slowly to 90 degrees and stayed at that temperature without igniting again.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS2

Near Austin, Texas 78749

Kevin

Job Details: 04/26/2021

"Arrived on site and inspected microwave and found counter light bulb connection is loose, after resetting took a short video of it working properly.

We serviced a

GE WASHER

Model GUD27ESSMWW

Near Austin, Texas 78729

David Z

Job Details: 04/26/2021

"Arrived on site to follow up on dryer not drying and making noise. On arrival found the motor running but drum not turning. Checked belt and found belt had come off tensioner. There is play in the front of the drum where it meets the guide, likely causing the belt to come out. Reseated belt so customer can use, but they are going to replace. Call complete,."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIHZ00

Near Austin, Texas 78717

Kayman

Job Details: 04/26/2021

Arrived onsite for refrigerator with cracked bin in the RC. Upon inspection I found the bin in question. I replaced the bin. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, Texas 78731

David Z

Job Details: 04/26/2021

Arrived on site to diagnose dishwasher with control panel issue. Found control panel broken on left side by vent. Replaced with new panel. Unit is working as designed with no other damage. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Lorena, Texas 76655

Jonathan M

Job Details: 04/26/2021

Arrived on site for a dishwasher that won?t clean dishes. Inspected unit and work area. Placed unit in service diagnostics and found an F7 E1 (no heat) and F6 E4(float switch open) error code. Found a plastic top under the float switch and removed the obstruction. Ran the unit through an auto test and found the unit not heating during the heat cycle. Inspected heater elements and found it broken right in the middle. I was not sent with a heater so the office need to order heating element for repair. .; ordrng 1 W10518394 (heater)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Austin, Texas 78747

Jacob

Job Details: 04/26/2021

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX305ESS2

Near New Braunfels, Texas 78132

Noah D

Job Details: 04/26/2021

"Arrived on site to inspect unit for not creating ice, upon inspection found the unit filled and kept filling indicating a bad water level sensor, I found a broken wire on grid section, ordering grid and returning with pump. Office to reschedule ; ordrng 1 W10783275 (GRID)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Round Rock, Texas 78665

Jimmy J.

Job Details: 04/26/2021

"Arrived on site for dw not drying dishes. Placed in diagnostics and no error codes came on. Ran through diagnostics cycle without issue. All components activated as designed and heating element was hot at end of diagnostics cycle. Found rinse aid dispenser was completely empty and rinse aid dial was turned all the way to five. Customer provided their own rinse aid, so we topped it off. Adjusted dispenser dial to two instead of five to work with customers water softener for best drying performance based on that water softener has salt and is being utilized as designed. No leaks detected. Job completed."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Austin, Texas 78728

David Z

Job Details: 04/26/2021

Arrived on site to install previously diagnosed control to resolve oven popping breaker. Replaced appliance manager and retested unit. Unit powered on and is working as designed. Call complete.

We serviced a

GE RANGE

Model n/a

Near Cedar Park, Texas 78613

David S

Job Details: 04/26/2021

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, Texas 78738

Brandon

Job Details: 04/26/2021

"Arrived on site for customer complaint of unit not completing cycles l found actuator and control needed replacing, I replaced both parts, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Niederwald, Texas 78640

Robert

Job Details: 04/26/2021

Arrived on job to replace previously diagnosed parts. After replacement test operation. If noise continues will need to replace gearcase.

We serviced a

FRIGIDAIRE OVEN

Model BGGF3042KFK

Near Austin, Texas 78749

Kevin

Job Details: 04/26/2021

"Arrived on site and inspected range and after disassembling cooktop surface found someone has spilled clarified butter enough that it saturated insulation around oven. Cleaned it off as best as possible. No parts can be replaced that will correct this issue, job complete. Took pictures"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Leander, Texas 78641

Wesley

Job Details: 04/26/2021

Arrived onsite and replaced control and ui together per last tech diagnosis. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Georgetown, Texas 78628

Jonathan S

Job Details: 04/26/2021

"Arrived on site for washer having a burning small. Customer stated fault only happened once and has done 3 loads since then with no issues. Also stated that it was a heavy load. Beach towel that were left out in the rain. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found F7-E7 motor not able to reach target speed. Ran automatic test mode and tested all components. Ran manual test mode and ran high spin to attempt to recreate motor fault also switching to agitation back to high spin. Tested motor resistance and found within range. Inspected gearcase and cam. All tested good, no water leaks detected. Spoke with customer on user care guide and operation."

We serviced a

MAYTAG REFRIGERATOR

Model MSD2651KES

Near Austin, Texas 78732

Brandon

Job Details: 04/26/2021

"Arrived on site for customer complaint of intermittent noise issues, I tested baffle, fan motors, compressor, and defrost system, all tested good at time of service. Customer had video of noise, sounded like the frost/ice hitting the heating element and sizzling during automatic defrost. Tested good, normal noise."

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ00

Near Canyon Lake, Texas 78133

Noah D

Job Details: 04/26/2021

"Arrived on site to inspect unit for not making ice, upon inspection found the units tray broken and causing leak. Replaced icemaker and tested unit, no problems found. Complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Canyon Lake, Texas 78132

Noah D

Job Details: 04/26/2021

"Arrived on site to inspect unit for not cleaning dishes, upon inspection found the unit did not pump water due to the fact it was not being supplied to unit. Turned on water and all functions returned. Complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Lakeway, Texas 78734

Brandon

Job Details: 04/26/2021

"Arrived on site for customer complaint of unit powering on and off, found failed drain pump, I replaced pump, unit tested good."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Horseshoe Bay, Texas 78657

Tommy

Job Details: 04/26/2021

"Arrived onsite for drain pump, upon arrival found unit drain pump was damaged, replaced drain pump and tested. Unit is now operating as designed. Job Completed."

We serviced a

AMANA DRYER

Model NED4655EW1

Near New Braunfels, Texas 78130

Noah D

Job Details: 04/26/2021

"Arrived on site to inspect unit for not starting all the time, upon inspection found the unit starting but not consistently, replaced push to start button per PR and all functions returned. Complete"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Kingsland, Texas 78639

Tommy

Job Details: 04/26/2021

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit drain pump and tested unit is now operating as designed. Job Completed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL0

Near Austin, Texas 78735

Kevin

Job Details: 04/26/2021

"Arrived on site and inspect the dishwasher and found it is full of dirty water, found drain pump is running but water will not Drain. Found two pieces of glass and what appears to be a small piece of concrete inside drain pump. Found garbage disposal is clogged that connection from dishwasher and cleared it.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH00

Near Cedar Park, Texas 78613

David S

Job Details: 04/26/2021

"Arrived on site for sealed system repair. I gained access to the dryer and punctured the system. I found a full charge in the system. I installed a new uv dryer, access valve, and evaporator. I pulled a vacuum for 15 minuets and found the vacuum holding. I out a measured charge into the system and found it holding. I powered the unit on i and found good pressures. I found a good frost pattern on the evaporator. The unit is working as designed. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Georgetown, Texas 78628

Jonathan S

Job Details: 04/26/2021

"Arrived on site to install previous diagnosed part. Found unit will need to be completely uninstalled to access drain pump. Uninstalled unit and removed drain pump and installed new. Tested operation and found same results. Cleared drain line and found unit working. Found clogged drain line. Tested operation, all tested good. No water leaks detected during service."

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS0

Near Kyle, Texas 78640

Jacob

Job Details: 04/26/2021

Arrived onsite to replace wire harness. Replaced harness. Tested unit. Control would not turn on. Replaced control. Tested unit. Get 240v. Unit is working as designed. No issues at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Copperas Cove, Texas 76522

Job Details: 04/26/2021

Arrived on site and inspected dryer not starting.Confirmed the complaint and checked voltage and got 242/121/121.Disconnected the vent tube and found water inside the ventilation system.Removed and replaced the faulty thermal fuse and unit tested as designed.Left ventilation tube off until customers can have ventilation system professionally cleaned.Thermal fuse was truck stock.JOB COMPLETE ; used 1 Wp3392519 (Fuse) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Austin, Texas 78730

David Z

Job Details: 04/26/2021

"Arrived on site to diagnose dishwasher that was not running, and has issues with the top rack. Found the t rack had broken adjusters. Unit wasnt starting due to door not being able to fully close due to unlevel and unseated top rack. Replaced adjusters and tested. Door closes fully and unit is working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM

Near Austin, Texas 78730

David Z

Job Details: 04/26/2021

Arrived on site to diagnose refrigerator with flickering light. Found upper module in RC flickering brightly. Replaced RC top light module and retested. Unit is now working as designed. Call complete.