Arrived onsite for unit not making ice. Upon arrival found unit not cool enough to generate ice found condenser coils clogged up. Removed clogging with shop vac and spoke with customer on time needed for unit to properly cool again. Job Completed.

Arrived on site to replace control boards. Replaced board test unit and lights coming on job complete.

Arrived on site to test unit for no power. Test unit and unit getting 120v. Found bad control board. Replaced board test unit and unit test good job complete.

Arrived on site for not defrosting. Replaced main control

"Arrived on site and replaced propane orifices not swapped on second visit, took one picture of all flames on and sent to CS

"Arrived on site for customer complaint of unit not agitating, found dog agitator ears failed, ordering parts. ; ordrng 1 80040 (Agitator dog ears)"

"Arrived on site for not cooling,no water or ice. Tested dispenser found insulation in door has pulled causing water line to freeze,unit will need a new freezer door and control,found broken dispenser auger will need new ice bucket assembly. Found fan running weak and damper not opening will also need damper,fan and main control ; ordrng 1 WR78X12315 (Freezer door) and 1 WR60X10074 (Fan motor) and 1 WR17X23255 (Ice bucket) and 1 WR09X10050 (Damper) and 1 WR55X10942P (Main control) and 1 WR55X10357 (Control)"

Arrived on site to test unit for door not closing. Found unit has been fixed. Job complete.

"Arrived on site and inspected washer and found control lock is on, Removed Control lock and washer will now enter a diagnostic cycle, complete automatic test 12, and will enter a normal cycle as well.

"Arrived on site for a washing machine leaking. Upon further inspection I found a very slight drip at the valve, but a considerable amount of oil build up indicating a bad gear case. The customer stated it has not been able to run a high spin and when she went down there the liquid had an oily greasy feel. I found a faulty gear case and inlet valve.

Arrived on site to diagnose a refrigerator that is turning off and not dispensing ice. Replaced user interface under one year warranty and am ordering motor to correct dispensing issue.

"Arrived on site to inspect dryer not drying clothing and burn spots. Upon further inspection, the customer pointed out that the back left vent area was burned. I found it burnt and advised the customer that its normal. Customer provided a load of laundry that was damp and they had dried the load on timed dry for 50 mins. I found the vent tube at the back of the unit too long. Using my dryer vent test kit, I tested the airflow in the unit. After 3 tests, the unit failed each test. I tested with the vent tube off of the unit passed. I inspected the vent tube and found it clogged with lint. While checking the tube, I shortened the tube in order for the airflow to go directly to the tube going up to the ceiling. Also, I found that the tube going up to the roof/ceiling is badly clogged (photos) and will need to professionally cleaned. I provided the photos of the venting to the customer and recommended that they contact someone to come out to clean the vents. No lint observed in the unit during service, job completed."

"Arrived on site to diagnose range that is making noise. Customer showed me a video of a rattling noise. Noise sounds like its coming from blower fan, but its not all the time. I ran the convect fan for several minutes and didnt find a noise from it.Office to schedule return visit. ; ordrng 1 W11107275 (Blower Fan)"

"Arrived on site and customer has defrosted refrigerator properly, replaced evaporator cover with new one and recommended that customer allow 12 to 24 hours for refrigerator to get cold again, job complete"

Arrived on site to replace regulator. Replaced regulator test unit and unit test good no leaks present at this time.

"Arrived on site to diagnose refrigerator not making ice, found that the ice maker was leaking, we replaced the ice maker, found the fill tube pushed too far back and readjusted the fill tube. Steamed out all of the ice behind the evap cover. Unit is operating as designed. Job complete"

Arrived onsite and found a pinched wire to the console. Causing stuck button. Repaired wiring harness. Unit is now operating as designed.

"Arrived on site to test unit for FC drawer slides are hard to open. Found bearings were bad and assists were not engaging preventing door from sealing properly. Replaced slides, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site for door issues found defective door,replaced defective door."

Arrived onsite and found oven disparity. On temp but found that unit had been calibrated up to 30f above zero. Tested and found unit should be set to zero for good function. Advised customer on oven design and function. All checks good.

"Arrived on site and inspected dryer and found it will power on but motor will not turn, belt is in good shape, found thermal fuse has failed. Replaced thermal fuse from truck stock And it is now working properly. Airflow meter shows that vent to the exterior of the home is blocked, this is likely the reason that the fuse failed. Dryer should not be used until the vent to the exterior has been cleaned by a qualified service, job complete"

Arrived on site for refrigerator with lights out in RC and FC. Performed diagnostic and found Freezer module has failed Replaced FC module and verified all lights are on and working as designed.Call complete

Arrived onsite for washer not completing cycle. Upon arrival put unit in diagnostics and found long fill error code. Ran valve test and passed. Ran auto test and noticed unit was not draining properly. Found drain hose inserted more that four inches into standpipe causing siphoning. Adjusted hose and tested. Unit passed auto test. Unit is functioning properly. Noise complaint was due to unit being un leveled. Customer corrected issue. No error codes at this time

Arrived on site for Dishwasher power on but not operating. Placed in diagnostics and got F4E3 error code. No other error codes came on. Cleared error code. Removed sump and motor. Installed new sump and motor. Ran diagnostics and dishwasher completed all diagnostic cycles as designed. No leaks detected. Job completed.

"Arrived on site to install previous diagnosed part. Removed failed inlet valve and installed new. Had customer dispense water through dispenser and observed for possible water leaks. Put unit back in place and tested water dispenser. All tested good, no water leaks detected."

Arrived on site for defective heater. Gained access to heater checked for continuity failed replaced defective heater assembly.

Arrived on site to replace sump and motor. Replaced sump test unit no leaks present at this time job complete.

"Arrived on site for Visibly Failed, Broken or Missing Parts - Electric Ranges - PRE-ID Door Hinge and Receivers. Found spring loaded hinge badly bent. Customer had disassembled the door already. Removed damaged hinge and installed new hinge. Installed door into hinge slots and door opens and closes as designed. Job completed."

Arrived on site to test unit for catching clothes underneath agitator. Found agitator retention screw was loose and had about 3/8? gap. Per service pointer W11347319A replaced agitator and retention screw. Found no signs of gearcase failure. Spanner nut was properly tightened. Unit ran diagnostics as designed. No leaks detected. Job complete.

Arrived on site to diagnose cooktop that customer states has difficulty lighting. Examined Front runners and found ignitor was seated super close burner cap. Removed cooktop and found that ignitor had sleeve and were not adjustable. Replaced cooktop and made slight adjustments in to orifice holders. Cleaned out all orifice and burner heads and retested. Unit now working as designed and all burners functioning properly. Call complete.

"Arrived on site to diagnose UI speaker not working, customer informed us no sound whatsoever. Upon putting unit into diagnostics we found no error codes, tested the UI mute and unmute function and there is no speaker functionality. Ordering console for return repair and informing customer of the WiFi connect team phone number for post install of new UI. Office to reschedule for repair when part arrives.; ordrng 1 W11296171 (Console)"

"Arrived on-site for ice clumping in FC ice bin. Upon arrival found bottom of ice bin was one big chunk of ice. Also found IM fill tube clogged with ice and not mounted properly. Tested, received 12.7vdc to fill tube heater, received 215.5 ohms through fill tube heater. Found inlet valve is leaking water to ice tray when not needed. Ice maker is functioning as designed during harvest and fill cycle. Need to return with fill tube heater assy, pex line, and pressure regulator. Office to reschedule when parts availability is known. ; ordrng 1 W11496599 (FC fill tube and heater assy) and 1 W11495416 (Water valve) and 1 W10786952 (Pressure valve) and 1 8212547RP (Water line)"

"Arrived on site to inspect unit for not producing ice, upon inspection found the e2 error code for a motor fault. Checked voltage at Icemaker connection, 13v DC was present. Icemaker did not move when provided voltage, quoted customer to replace. Ordering Icemaker. Office to reschedule ; ordrng 1 W11294907 (icemaker)"

Arrived on job for complaints of no ice. Ran diagnostics and test 120 harvest passed. Ran test 97 no water. Test heater it?s good. No water to top of door. Replaced valve and still no water spoke to SW and ordered control to be replaced. ; ordrng 1 W11330486 (CONTROL ) and 1 W11450890 (CONTROL )

Arrived on site to replace previously ordered parts for range. Replaced appliance manager and tested unit. Found all is functioning properly at this time.

Arrived on site for a washing machine that would not start. Upon arrival the customer stated that she started a cycle and shortly into it the unit froze and stopped working completely. Upon further inspection I found the power button not responding and all four top LED lights lit. I could not put the unit into diagnostics mode due to not being able to power down the unit. I unplugged the unit and found proper voltage at the wall. Cycling power did nothing to change status of UI. Ordering control and order to further diagnose and repair. Office to reschedule.; ordrng 1 W11447379 (Console) and 1 W11406492 (Control Panel) and 1 W11481116 (Encoder Control) and 1 W11481108 (Main Control)

"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit with a cup of water for 30 seconds. Immediately after turning the unit on, I could hear the loud humming noise. I removed and replaced the magnetron, capacitor and diode and retested and unit is operating as designed. Once I had the unit back on the wall in its place, I retested and it continues to operate as designed. Job completed."

Arrived on site for microwave making a clunky noise at end of cycle. Inspected unit and work area. Tested heating operation. Found customer addressing vent damper. Gained access to damper and monitored operation. Added a small amount of foil tape to damper to soften noise. Tested damper operation and found open and closing at designed. All tested good.

"Arrived onsite for washer making loud noises. Upon inspection I found F7E9 stored on the system for locked rotor. I lifted the unit and found a good amount of gear case oil spread around the inner walls and on the rotor. The repair got approved so I removed and replaced the gearcase, slider and rotor. I ran a calibration on the unit after completion as well as tested the units functions. The unit is working as designed at this time and no leaks detected during time of service. Job complete."

"Arrived on site to test unit for no ice production. Found ice maker not responding. Replaced icemaker, tested unit, unit works good. No leaks detected. Job complete."

"Arrived onsite and found unit under warranty, see receipt. Found icemaker motor lost position. Replaced icemaker. Unit is now operating as designed."

"Arrived on site for refrigerator not making ice well enough. Upon arrival took temps and found sporadic readings from beginning to end of diagnostics (photos taken of initial temps on arrival) found ice maker had water freezing in ice tray, and half a bucket full of ice. Found evap coil had very little to no ice build up and over 85% of the coil was showing signs of water dripping as if it was in defrost even though heater was not on and compressor and both fan motors were running. Dairy products in freezer were partial melted and not frozen as needed. Rc had a lot of moister build up. Informed in house support of all findings. According to customer they have noticed some control ui issues in rc compartment. At this time I informed customer we would get parts order for repairs but that we would need them to take temps readings for the next few days so we could gather what exactly is going on over an extended period of time. Found ice maker and valve working as designed while on sight. Office to reschedule once availability of parts is known; ordrng 1 W11203289 (Ui contrl) and 1 W11203924 (Control) and 1 W11380595 (Defusser) and 2 WPW10384183 (Thermistor)s and 1 W11545823 (Harness) and 1 W10507884 (Compressor) and 1 WP2188823 (Evap) and 1 WPW1014375 (Uv dryer) and 1 W10913906 (Access valve)"

"Arrived on site for a washing machine that has an issue with the latch. Inspected unit and work area. Found an error code flashing for an F 26 indicating a latch issue. Cleared the code and ran the unit through service diagnostics twice. The unit ran as designed without any errors. Test resistance through the latch and found proper resistance.

"Arrived on site to inspect range not staying on and tripping the breaker. Upon further inspection, I pulled the out from the wall and removed the terminal block cover and found the neutral wire not secured to the block. I secured the wire and tested. Unit is operating as designed. Job completed."

Arrived on site for a washing machine that?s not filling during a rent cycle. Inspected unit and work area. Placed unit and serviced diagnostics and tested to the water valves. Found the cold water valve not pulling in any water but the hot water valve falling in water. Replaced housing and tested unit. Unit is not working as designed. Call complete.

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could immediately hear a humming noise that appeared to coming from the blower wheel or motor area. I removed the back panel and removed the lint chute and found the lint chute foam seal was loose and rubbing on the blower wheel. Adjusted the seal and reassembled the unit and tested. Unit is operating as designed with no unusual noises. Contacted techline to get noise info documented and spoke to Joel. I advised of my findings on the noise issue and repairs made and they provided SR#7730850161. Also found the unit had no leveling legs. Customer had them and advised that they werent installed when the unit was delivered. I installed the leveling feet and leveled the unit. No lint observed during service, job completed."

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced ice maker and tested unit by jumping the icemaker. Unit harvested and filled as designed. Call complete.

Arrived onsite for rebate showing F1E0 error code. Upon inspection I confirmed the complaint. I accessed and replaced the control as per service manual. I did find evidence of an infestation on the old control board. I tested the new control and the unit is working g as designed at this time. Job complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced evaporator cover and ran the unit. Unit is now running as designed. Call complete.

Arrived onsite to install previously diagnosed parts. I found that the yoke would not separate from the motor shaft. I will need to order a Divider(WPW10309864) and return for service to complete the repair. Office to R/S due to part availability. ; ordrng 1 WPW10309864 (Divider)

"Arrived onsite for washer making Loud whining noise. Upon inspection I confirmed the noise and the unit would not spin. I removed the motor and found the coupler not cracked but very oily. I also found yellow oil dripping down from the center of the gearcase. I found the unit to be draining normally. I will need to replace the transmission, motor coupler,basket drive, and will return with the motor JIC.

"Arrived on site and found customers complaint is dryer cannot be pushed back and the vent hose falls off where it is connected to the wall. Vent connection on wall comes out at a drooping 45? angle, this does not allow the vent hose clamp to properly seat. Even if connection was A 90? coming out of wall it would still be 18 inches higher than the connection on the dryer. There is not enough space for the dryer to be pushed any further back with any type of vent hose. Reported to tech line , sent pictures to MS. 7730850534"

"Arrived on-site for dishwasher not heating and detergent dispenser not opening. Upon arrival ran diagnostics, found no error codes. Tested heating and dispensing cycle found heater working during diagnostics, but dispenser wasnt opening although it had proper voltage. Found that during normal operation flood switch assy was stuck not registering water level in tub not allowing heater to operate. Replaced flood switch assy and dispenser. Tested unit and functioning as designed. No leaks before during or after repair. Call complete"

Arrived on site to follow up on dishwasher that was leaking. Ran unit and found unit dripping from the drain motor when in use. Removed drain motor and found gasket folded and causing the drip. Straightened and seated gasket and reattached. Ran unit and drained several times and verified unit is no longer leaking. Call complete.

"Arrived on-site for oven sparking and broken pieces inside unit. Upon arrival inspected unit and found broil element was broken due to age/normal wear and tear. Oven sensor ohmed at 1.08 within specs on schematics. Replaced broil element, Reassembled unit, Tested oven, broil and bake both turn on and unit heats to temp. Call complete."

"Arrived on site for no control function. Getting correct voltage at outlet . Plugged unit back in , control gave a very loud buzz for a second but died . Replaced control and overlay . Unit preheated normally and all burners working . Job complete"

Arrived onsite to install previously diagnosed parts. I installed the heater and main control. I tested the unit and it is working as designed at this time. No leaks detected during time of service. Job complete.

"Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. The customer advised that the compressor does run and the unit does cool slightly. However, the unit freezer doesn?t get below 55?F and the refrigerator section barely calls at all. Confirmed customers complaint and found the compressor hot to touch and one line frozen at the evaporator capillary tube going to the first ring on the right hand side. None of the rest of the evaporator had any frost pattern on it. Spoke to PR and was advised the issue would have to be a sealed system issue. Ordered parts and office will need to contact the customer about a return date due to multiple PSP items. Service will need to be scheduled for four hours due to multiple sealed system components, lokring, and distance to call.; ordrng 1 LOKRING (LOKRING) and 1 R600KIT (R600 KIT) and 2 W10896710 (DRIER LOKRING FITTING )s and 1 W10913906 (coupler) and 1 W11107829 (DRIER) and 2 W11225184 (EVAPORATOR LOKRING FITTING )s and 1 W11262991 (DRIP TRAY) and 1 W11368877 (EVAPORATOR ) and 1 W11370574 (COMPRESSOR ) and 2 W11504419 (COMPRESSOR LOKRING FITTING)s and 1 W11504420 (COMPRESSOR LOKRING FITTING ) and 2 W11504448 (DRIER LOKRING FITTING )s and 1 W11504449 (EVAPORATOR LOKRING FITTING)"

"Arrived on site for customer complaint of freezer not freezing, found compressor and all fans running, found very little frost pattern on evaporator, found sealed system leak, ordering compressor, evaporator, filter drier, and coupler. ; ordrng 1 2188823 (Evaporator) and 1 W10879296 (Compressor) and 1 W10771114 (Filter drier) and 1 W11506635 (Coupler) and 1 Cnote (SS tech/office to reschedule) and 1 Cnote (2 hour job)"

"Arrived on site and inspected refrigerator and found it is 80? in both sections, Inspected compressor and found it is hot to the touch and vibrating. Send pictures to CS a sealed system repair is needed. Customer also states that dispenser will not give water, there is no water filter on site to install to see if this is the issue. Recommended that homeowner get a new water filter to see if this is the reason for it not dispensing. Will also order Valve and filter housing which can be quoted for if replaced filter does not fix the issue. ; ordrng 1 W10865322 (Ff evap) and 1 W11024083 (Filter housing) and 1 W11194380 (Dual valve) and 1 W11025999 (Compressor) and 1 W11035643 (Frzr evap) and 1 W10865727 (3 way valve) and 1 W11109499 (Drier tube) and 1 WPSAV-4 (Stub) and 1 W11131873 (Orion board)"

"Arrived on site to inspect unit for not turning on lightbulb, upon inspection found the customer had broken lightbulb at base, removed base. Complete ;

Arrived onsite to replace parts to the door. Replaced parts. Tested door to unit. Door tested good. No issues at this time. Job complete

"Arrived on site for a washing machine that was not getting water. Upon arrival the customer stated that the real issue was it would run continuously and never stop, but this issue was intermittent. I put the unit into diagnostics mode and found error codes F9E2 for Water Ring Detected, Pump Drive System Problem and F2E1 for stuck key. I cleared the error codes. I then ran a test cycle and found it running as designed. After the cycle all steps passed. I found all components running as designed. I filled and drained the unit several times and had no issue with the drain pump. I gained access to the pressure tube and found no kinds of holes. I blew threw the pressure tube and did not find any suds or debris build up. I found his drain hose properly installed. I found customer having proper soap usage. Upon further inspection I found a leak in his valve and housing however.

"Arrived onsite for scratch on fridge door, unit is now operating properly with new door and nameplate. All checks good. Advised customer on repair."

Arrived on site to replace left front burner. Replaced burner test unit and unit test good job complete.

"Arrived onsite for microwave not heating. Tested unit and unit is powering on but not heating. Unit has high voltage issue. Need to order and replace the Magnetron, capacitor and diode . Office to reschedule ; ordrng 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"

"Arrived on site to inspect unit for not starting or heating, upon inspection found the face of the microwave had been bent inward due to a apparent drop during install. Spoke with Geham rep and instructed builder to replace. Complete"

"Arrived on site for a refrigerator that was losing cool and with an ice maker that wasnt working. I checked the temps and found the FC at 14?F and the RC at 49?F. I found the ice actually harvested while I was testing temps, but the customer said it was very intermittent. Upon further inspection I found significant ice build up on the RC evap cover and it actually going into the fresh food drawer. I put the unit into diagnostics mode and found all fans working as designed and the IM working as designed. I gained access to the control and found thermistors on P5 and P8 getting proper voltage. I ohmd out the RC thermistor from P5-1 to P5-2 and found it at 4.84k which is right where it should be at around 50?F. I ohmd out the FC thermistor at P5-3 to P5-4 and found it at 5.55k which is to high for the 14?F. I ohmd out the RC evap thermistor at P8-3 to P8-4 and found it at 6.81k ohms which is to high with the amount of frost and ice on the evap cover. This indicates a faulty FC and RC evap thermistor. I am ordering both thermistors, the HV control, and the evap cover/drain pan per service pointer W11092686. I am also ordering the damper just in case, for it was getting voltage but I did not hear it. I advised the customer in order to service the unit they had to keep the unit off for at least 48+ hours to defrost. I had the customer sign the defrost waiver.. ; ordrng 1 W10843055 (Control) and 1 WPW10248595 (Baffle Motor) and 1 W11435997 (Evap Housing) and 1 W11457241 (Drain Pan) and 1 W11032800 (FC Evap Motor Harness) and 1 W10316760 (FC Thermistor)"

"Arrived on site for refrigerator temperature rising. Inspected unit and work area. Found FC door closing due to interference with side cabinets (see SD-QUICKPIC). Pulled unit out to were the cavity is flushed with cabinets and tested door operation. Found doors now sealing properlyAll tested good, no water leaks detected."

"Arrived on-site for microwave not turning on. Upon arrival inspected all fuses and thermostats. All functioning as designed. Checked power coming into con 4 on main control found 120v to control, but main control was not sending power to unit.Call complete"

Arrived on site to diagnose washer that door can not close on. Found latch was broken and throwing error. Replaced latch and retested. Unit Is working as designed. Call complete.; O-emld tckt

"Arrived on site to replace upper oven fan motor, after replacing, unit tested good.

Arrived onsite for dishwasher not drying efficiently. Upon arrival spoke with customer on need for rinse aid and using heated dry and high temp for maximum efficiency. Job Completed.

"Arrived on site to diagnose washer leaking from bottom end. Ran unit and verified a bottom end leak. Found when water level is getting to a certain point, water starts leaking from the bottom of the tub around the gearcase on one side. Ordering tub and gearcase to resolve. 2 man job needed. Office to schedule when tub is here.; ordrng 1 W10371566 (Tub) and 1 W11454372 (Gearcase)"

"Arrived on site to test unit for not heating. Found thermal fuse, cutoff and element tested good. Verified proper voltage to unit. Element was not receiving voltage when turned on. Replaced timer, tested unit, unit works good.

Arrived on site for a refrigerator dripping water in the RC and over freezing in the FC. Upon arrival the customer stated that she was getting icicles in the FC and food was freezing in the RC. I checked temps and found the RC at 33?F and the FC at 0?F. I found the unit on the coldest setting with the damper all of the way open. I advised the customer that due to the open air vents in the back of the RC stuff can sometimes freeze. I walked the customer through how to change temps settings as well. I found the heater and fan working on the unit. I found the drain tube still working and no frost or ice build up on the evap. I found no water drip this time either. I let the customer know her unit was working as designed.

"Arrived on site to test unit for frost and moisture build up in RC. Found mullion was not making contact with center strike causing gap. Leveled unit and adjusted door hinges, tested unit, unit works good. Found all gaskets sealing as designed. Found RC set to 33 and FC set to -5. Set temps to recommended 37 and 0.

"Arrived on site to inspect dryer not starting. Upon further inspection, I found the start button pushed in at the bottom of the button. I was able to get the unit to start by pressing in the middle of the start button and holding it for approximately 3 seconds. The unit is heating as designed. Using my vent test kit, I tested airflow in the unit and found the unit does not have good airflow and will need the vents checked/cleaned.

"Arrived onsite and replaced pressure switch. All checks good. Unit is now operating as designed. All checks good, advised customer on repair."

"Arrived on site for refrigerator not producing ice and major moisture buildup between RC doors. Inspected unit and work area. Removed ice maker and found heater fill the wire broken. Performed diagnostics mode and tested voltage to center door mullion and found none. Tested mullion resistance and found 15 ohms, within range. Will need to replace control to correct DC voltage. Removed fill tube assembled and installed new. Performed diagnostics mode and tested ice maker operation, found all working. Will need to replace RC gaskets and control. Will need to test mullion before replacing gasket to avoid mildew on new gasket . Office to schedule appointment when ETA is available. Will need authorization to continue with repair.; ordrng 1 AUTHORIZATIONNEEDED (AUTH) and 1 W10917313 (GASKET ) and 1 W11084813 (MULLION) and 1 W11330486 (UI)"

"Arrived on site and inspected dryer and found it is not heating, cut off has failed after replacing it dryer is working properly. Found airflow is restricted and recommended homeowner have vent to the exterior cleaned/cleared before dryer is used again, job complete"

"Arrived on site for customer complaint of unit not heating found power supply issue, found only 120v getting to unit, instructed customer to have installers/electrician look at it the power supply connection."

Arrived on job for complaints of dispenser door not opening. Found dispenser door damaged. Will need dispenser to complete. ; ordrng 1 W10861000 (detergent dispenser)

"Arrived on site to inspect unit for not making ice, upon inspection found the unit was making ice but spilling water everywhere. Cleared all ice and unit filled correctly. Complete"

"Arrived on site to inspect wall oven upper oven not functioning. Upon further inspection, I tested the upper oven and found neither the bake nor the broil were working. The convection fan is operating. I pulled the unit from the wall Ed the bake element while on and got 0V. I removed the top panel and found where the main control had shorted at the relay. Customer advised that they need the lower oven, since it is operating, for this weekend.. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST & TRAINING)"

Arrived on job for complaints of console not working properly. Confirmed not all butt working. Will need console to complete. ; ordrng 1 W11296171 (console)

"Arrived on site to inspect dishwasher not dissolving the detergent. Upon further inspection, I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. Unit dispensed water into the tub and the motor failed to come on, but I could hear a grinding noise. Advanced through testing and the dispenser, element and drain pump all operated as designed. I found that the sump/motor assembly is currently OOS. I advised the customer of this and advised that as soon as the part arrives, someone will contact them to schedule return service. No water leaks observed during service. I am ordering the sump/motor assembly and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service.; ordrng 1 WPW10482502 (Sump/motor assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site to replace front glass. Found wrong part ordered. Ordering new front glass panel office to reschedule. ; ordrng 1 WPW10330077 (Outter glass door)

"Arrived on site to diagnose washer not draining. Upon arrival I attempted to put unit into Diagnostic and was shown 3 error codes F9E1 long drain fault , F8E6 water hazard , F7E1 tachometer miss or wrong signal. reached out to whirlpool tech line and checked both drain and latch at control. Both items with in acceptable limits. Tech line recommends replacement of control. Ordering control and drain pump. Items are expart, office to schedule when part available.; ordrng 1 W11481108 (Control) and 1 W11396717 (Drain Pump)"

"Arrived on site to test unit for not cooling. Found condenser motor and compressor not running upon arrival. Turned condenser motor by hand and it kicked on. Compressor still not turning on. Cycled power and was not able to get condenser motor to start on its own. Replaced inverter, tested unit, compressor starting now but condenser motor not turning on its own without me manually assisting it. Checked pressures and pressures checked good. At beginning of start up compressor was pulling 2amps and slowly started dropping. Before I left amp draw was 1.2amps. Evap motors working. RC and FC started cooling. Recommend replacing condenser motor. Would also like to come back with sealed system parts to replace nature completion on return visit.Office to reschedule.; ordrng 1 W10832994 (compressor) and 1 W11127829 (motor-cond)"

"Arrived on site to diagnose vent hood making excess noise, found that the fan motor itself wasnt fully seated so it was torquing forward when at full speed. Reseated the screws holding the fan motor in place and now the unit is operating as designed. Job complete."

"Arrived on site and found F9E1 saved in diagnostics, customer experiences washer not draining every other load. They are using the correct amount of detergent. Drain pump is good and takes less than a minute to drain washer. Removed rear panel and did not see any issues with pressure hose, harness, control or air trap. All of these were also checked on original visit.

"Arrived on site to inspect fridge for freezing not cooling. I gained access to the freezer evaporator and found the evaporator with only a partial frost pattern. I gained access to the back of the unit no inspected all of the sealed system lines. I found the precooler is leaking refrigerant. I am ordering the precooler and a new Uv dryer to complete the repair. The office will reschedule when we have an eta on the parts. Called techline and spoke to Chris, I advised them of the situation, I received sr# 7730844380. ; ordrng 1 W11189542 (PRECOOLER)"

"Arrived on site to inspect unit for not heating, upon inspection found the unit did heat and was working to specs. Tested element and found no issue, instructed customer on proper use and to fill rinse air. Complete"

"Arrived on site to inspect unit for a bad temp sensor, upon inspection found the housing sensor was shorted. Replaced full housing assembly and valve. Checked for leaks and found no issues. Complete"

"Arrived on site to inspect unit for not opening when the button is pressed, spoke with Paul and found the left filter not clicked in, clicked in filter and functions returned.

"Arrived on site to inspect unit for not agitating correctly, upon inspection found the units agitation did not work correctly because the actuator was not engaged. Replaced actuator with correct model provided. Tested with no issue. Complete"

Arrived on site for washer needing previously diagnosed main control. Upon arrival was able to install the main control but found the lid lock was still shorting out after doing further test. I then replaced lid lock but unfortunately found that the unit was still shutting down due to some random shortage in the unit and sometimes it would work and sometimes it would not I was then able to narrow down that the ui also had a short inside the harness and was causing the main control and lid lock to not function correctly I was able to install all three needed parts and then reassembled and tested the unit

Arrived onsite for lights off. Upon arrival found unit deli drawer UI damaged and wiring on inside destroyed. Ordering drawer and control. Office to reschedule upon receiving.; ordrng 1 W10815669 (Deli drawer)