Service History 111

We serviced a
KITCHENAID ICE MACHINE
Model KUIA18NNJS7
Near Lakeway, TX 78734
Brandon
Job Details: 08/05/2021
"Arrived on site for customer complaint of unit not making ice, found unit would make ice, it was just thin. Found good frost pattern, found some dust build up on condenser, I removed the dust build up, water valve, fill sensor, and pump ass tested good. If problem continues will need evaporator thermistor.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Georgetown, TX 78626
Tali W
Job Details: 08/05/2021
Onsite for range door panel dented. Pics in SDQP. Photo of closing doc in SDQP. Ordering door panel and nameplate. Office to reschedule. ; ordrng 1 W11106273 (Door panel stainless) and 1 W11178521 (Nameplate)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Austin, TX 78704
Leonardo
Job Details: 08/05/2021
Arrived on site to test unit for unit not getting water. Test unit and found spoon stuck under float making unit think it was full of water due to float in the up position. Removed spoon test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kyle, TX 78640
Jacob
Job Details: 08/05/2021
Arrived onsite for unit not filling and starting.looked at the unit. Tested the unit. Latch would not lock. Replaced the latch.tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78749
Luis
Job Details: 08/05/2021
Arrived on site for no ice. Removed bin ran icemaker through a cycle icemaker dumped ice and filled with water adjusted shut off arm
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Burnet, TX 78611
Kayman
Job Details: 08/05/2021
"Arrived onsite to install previously diagnosed parts. I installed the RC evaporator fan harness, Ui and HV control. I added some shims to the evaporator cover to ensure a good drain. I assembled the unit and tested. All functions passed and the unit began to cool. I advised the customer to give the unit 24 hours to cool to proper temperatures. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Leander, TX 78641
David
Job Details: 08/05/2021
"Arrived on site to diagnose refrigerator that is not making ice. Customer informed me another company had checked the icemaker prior, and installed a spare. I checked the door harness and found the plastic protector split, but wires feel to be intact. I ran the icemaker and it cycled, but does not seem to find home position and wont fill. I put the customers original icemaker in and ran that, and it filled. Gears on icemaker are bad, and tray is grinding, I advised customer to leave doors closed for 1 hour prior to us getting there, so returning tech can verify temperatures are within range. ; ordrng 1 W10873791 (Icemaker) and 1 W11089236 (Comtrol)"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Liberty Hill, TX 78642
Tommy
Job Details: 08/05/2021
"Arrived onsite for washer not spinning. Upon arrival found unit actuator visibly failed replaced and proceeded to test. Found unit still not operating found voltage going to control to be correct and no failure in wiring. Checked and found unit control not sending 120 for motor, ordering new control and motor jic after visual failure of actuator. Office to reschedule upon arrival of parts.; ordrng 1 W11368855 (Control) and 1 W11222082 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Buda, TX 78610
Kevin
Job Details: 08/05/2021
"Arrived on site and inspected refrigerator and found icemaker is broken, ice tray has separated from housing. after replacing it ran test 44 and icemaker cycled and ran test 45 and icemaker filled, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Austin, TX 78749
Luis
Job Details: 08/05/2021
"Arrived on site for no ice. Small amount of ice made from this morning,ran diagnostics,ice bin test passed,ran harvest tested passed dumped ice,ran fill test passed checked switches passed. Informed customer of operation of icemaker and fast ice operation"
We serviced a
MAYTAG WASHER
Model MHW8630HC1
Near Georgetown, TX 78628
Jonathan
Job Details: 08/05/2021
"Arrived on site for washer not displaying low detergent and not counting to WiFi. Performed diagnostics mode and checked fault codes, none stored. Removed top to the inspect dispenser and found dispenser terminal disconnected. Connected terminal and found display showing low detergent. Reset WiFi and connected to customer phone. No water leaks detected during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Round Rock, TX 78681
Jimmy J.
Job Details: 08/05/2021
"Arrived on site for d/w intermit working power failure have tech call tech, techline while in the home--TRIED TO RESET>>. Found dishwasher would not go into diagnostics when sequence is pressed. No lights illuminate when buttons pressed. Ensured breaker was on and it was. Checked junction box and wires were connected properly. Removed front panel to inspect connectors at control. All connections were good.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near Austin, TX 78745
Luis
Job Details: 08/05/2021
"Arrived on site for no ice. Ran diagnostics weak water flow entering reservoir with filter removed diagnosed a defective valve,replaced valve reran diagnostics all test passed.; used 1 W10897719 (Water valve) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Austin, TX 78747
Kevin
Job Details: 08/05/2021
"Arrived on site and inspected the washer and found standing water in tub, inspected drain pump and found harness is not connected. Took 1 picture After resetting it washer will now complete a diagnostic cycle. No water leaks detected at time of service, job complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Seguin, TX 78155
Noah D
Job Details: 08/05/2021
"Arrived on site to inspect unit for not spinning normally, upon inspection found the unit spun and agitated the middle plate but not the whole tub, wash plate was unable to be removed,
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03
Near Dripping Springs, TX 78620
Robert
Job Details: 08/05/2021
Arrived on job for complaints of buzzing noise from refrigerator. Found that refrigerator was operating normally.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC6
Near New Braunfels, TX 78130
Noah D
Job Details: 08/05/2021
"Arrived on site to inspect unit for not allowing selection due to error code, upon inspection found the miscommunication errors, replaced both console and control. All functions returned. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ1
Near Leander, TX 78641
David
Job Details: 08/05/2021
Arrived on site to install previously diagnosed microwave door to resolve door closing issues. Replaced door and tweaked hinges for better Contact. Tested and verified all is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Kyle, TX 78640
Kevin
Job Details: 08/05/2021
"Arrived on site and inspected Dryer Ann Found heating element housing has fallen out of rear mounting, reassembled it and it is now heating and operating normally, took one picture airflow meter is showing partially restricted and recommended to homeowner that vent Exit on the home be inspected, Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cedar Creek, TX 78612
Matthew
Job Details: 08/05/2021
Arrived onsite for dishwasher not draining. Upon inspection found failed drain pump and clogged drain line. Removed debris from line and replaced drain pump. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Round Rock, TX 78665
Jimmy J.
Job Details: 08/05/2021
Found dryer heating as designed upon initial temp test. After five minutes the dryer would not heat past 140. Found control was not sending proper voltage. Removed control and installed new control. Tested temps again and found thermal cut off faulty. Ordering thermal cut off kit to return and complete the repair. ORDERING AND Returning with another thermistor JIC. ; ordrng 1 280148 (Thermal cut off) and 1 WP8577274 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Leander, TX 78641
David
Job Details: 08/05/2021
"Arrived on site to diagnose washer that is not filling normally and throwing error. Ran unit in diagnostic and found inlet valve humming / stuck for cold side. Hot side working ok. Provided estimate for new inlet valve to resolve no cold water. Replaced inlet valve and retested and found unit working as designed with proper cold fill. no water leaks found."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78758
Justin
Job Details: 08/05/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Leander, TX 78641
David S
Job Details: 08/05/2021
"Arrived on site for sealed system repair. I gained access to the compressor and dryer. I punctured the dryer and found no pressure in the system. I gained access to the rc evaporator and found the drain pan, evaporator cover and housing damaged. I installed a new compressor, uv dryer, access valve, rc evaporator, cover, housing and drip pan. I pulled a vacuum on the system and found it holding. I put a measured charge into the system and found the pressures while cooling the freezer at 0 psi low and 145 psi high. The unit is working as designed job complete."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Manor, TX 78653
Wesley
Job Details: 08/05/2021
"Arrived onsite and found dishwasher mounted properly, however cabinet support broken causing dishwasher to be loose. Advised customer that cabinet would need to be repaired to secure the dishwasher. All else checks good."
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Briarcliff, TX 78669
Brandon
Job Details: 08/05/2021
"Arrived on site for customer request to replace inner glass, after replacing inner glass, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78738
Brandon
Job Details: 08/05/2021
"Arrived on site for customer complaint of unit not dispensing ice and water, found spacer needed, I installed spacers, unit tested good."
We serviced a
LG DRYER
Model DLEY1201V
Near Georgetown, TX 78626
Tali W
Job Details: 08/05/2021
"Onsite for dryer clicking when pressing start button to activate cycle. Found 240 at outlet. From control, found motor open. Motor needed,returning with CNTRL JIC. Office to reschedule.; ordrng 1 6931EL3002M (Blower tstat) and 1 5835EL1002A (Blower wheel) and 1 4681EL1008A (Motor) and 1 EBF61734701 (Belt switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78745
Jacob
Job Details: 08/05/2021
Arrived onsite for cold water not filling. Looked at the unit and found that the cold water valves had sand stuck in it from the water coming. Replaced valve and ran water with the hose only for a min to get any more sand out. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVL01
Near Temple, TX 76502
Al
Job Details: 08/05/2021
Arrived on site to install previously ordered ice maker and harness. Removed and replaced both and unit tested as designed. The ice maker filled and was harvesting when I departed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Noah D
Job Details: 08/05/2021
"Arrived on site to inspect unit for not defrosting normally, upon replacement of ui per techline found no change to units defrost issues, ordering control. Office to reschedule ; ordrng 1 W11214887 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Buda, TX 78610
Jacob
Job Details: 08/05/2021
Arrived onsite to replace damper. Replaced damper. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Dripping Springs, TX 78620
Robert
Job Details: 08/05/2021
Arrived on job for complaints of leaks. Found the water hose from valve to dispenser had small hole that only pushed water out when called for. No damage to electrical. Repair line with coupler. Called safety on hold for over 20 minutes. No additional leaks detected at time of service.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Dripping Springs, TX 78620
Robert
Job Details: 08/05/2021
Arrived on job for complaints of oven door. Found that glass was separated. Replaced glass and name plate.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Burnet, TX 78611
Kayman
Job Details: 08/05/2021
Arrived onsite to install previously diagnosed parts. I installed the bellow and tested the unit. The unit is working as designed at this time with no more leaks detected during service. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Manor, TX 78653
Wesley
Job Details: 08/05/2021
"Arrived onsite and found hi voltage circuit would need to be replaced
We serviced a
GE REFRIGERATOR
Model GSS22JERFBB
Near Bastrop, TX 78602
Matthew
Job Details: 08/05/2021
"Arrived onsite to assess refrigerator after adjustment. Unit is partially cooling and is intermittent. Water bottle in freezer is partially frozen. Cooling is not consistent. Will need control, dampener, and thermistors replaced. Need AUTHO to proceed with repair. ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 2 WR55X10025 (sensor,temp ff)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78752
Scott
Job Details: 08/05/2021
Arrived on site to leaking dishwasher and found drain hose attached somehow to wash motor . Will need clamps to attach hose to proper place on tank . Also ordering motor mount if needed Instructed customer not to use dishwasher . Call to set return .; ordrng 1 Clamp and 1 W11036663 (Mount mount)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Leander, TX 78641
David
Job Details: 08/05/2021
"Arrived on site to diagnose washer that is squeaking and making noise when its running. Ran unit in diag mode and found no error codes present. Tested unit in high speed spin and found squealing coming from unit. Checked belt and found belt debris and marks from belt slipping on cam and motor pulleys. Checked gearcase and found no play or oil from gearcase. Ordering motor, belt and cam to resolve. Office to schedule when parts arrive. ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11026785 (Motor)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Niederwald, TX 78640
Leonardo
Job Details: 08/05/2021
Arrived on site to replace control board. Replaced board test unit and oven not coming on on it own. Turned oven on and off and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model RF376PXYW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/05/2021
"Arrived on site to test unit for LF burner not turning off. Found bad infinite switch. Replaced switch, tested unit, unit works good. Unit is receiving proper voltage. Job complete."
We serviced a
KENMORE FREEZER
Model 253.240821
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/05/2021
"Arrived on site to test unit for not cooling. Unit was unplugged. Plugged unit in and compressor kicked on, evap motor working as designed. Frost pattern started to develop then compressor kicked out on thermal after running for 20mins. Compressor was extremely hot to the touch pulling 2.9amps when running. Recommended replacing compressor.
We serviced a
WHIRLPOOL RANGE
Model WFE510S0HS0
Near Kyle, TX 78640
Kevin
Job Details: 08/05/2021
"Arrived on site and replaced broken right hand hinge
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near New Braunfels, TX 78132
Andrew
Job Details: 08/05/2021
"Arrived on site to test unit for ice maker leaking. Found ice maker was was not mounted properly preventing water from going into fill cup, spilling everywhere. Mounted ice maker properly, tested unit, unit works good. Unit is no longer leaking. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near New Braunfels, TX 78132
Noah D
Job Details: 08/05/2021
"Arrived on site to inspect unit for not spinning when being used. Upon inspection found the unit was not receiving voltage to motor, checked harness and found a cut, rewired and tested. All functions returned. Complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Georgetown, TX 78628
Chase
Job Details: 08/05/2021
Arrived on site and found wall oven control panel locked. Cycled power at breaker with no change. Will need to replace control panel. Office to reschedule ; ordrng 1 W11296171 (CONSOLE)
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Austin, TX 78724
Scott
Job Details: 08/05/2021
Arrived on site for heating issues with baking and broiler not working and smelling gas . Found aluminum foil covering heat vent in liner . Found broiler tube only lighting partially . Readjusted broiler gas tube . Broiler is Igniting properly . Oven temps are normal after instructed on foil on bottom of liner . No gas leaks detected at time of service. Job complete
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP02
Near Driftwood, TX 78619
Robert
Job Details: 08/05/2021
Arrived on job for complaints of microwave not starting. Checked switches all good. In final try the console wipe the dark and no functions lights still working. Spoke to CS order new console and controls. ; ordrng 1 W10821712 (cntrl-elec) and 1 W11236885 (console) and 1 WPW10260060 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Belton, TX 76513
Chance S
Job Details: 08/05/2021
Arrived on site for refrigerator leaking. Upon arrival I inspected the unit and found water coming from the filter area. I disassembled the unit and found the water connection on the filter housing loose and leaking. I remounted the connection properly and reassembled the unit. After reassembly I tested the water dispenser on the door and found no more water coming from the housing. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Belton, TX 76513
Chance S
Job Details: 08/05/2021
Arrived on site for refrigerator leaking. Upon arrival I inspected the unit and found water coming from the filter area. I disassembled the unit and found the water connection on the filter housing loose and leaking. I remounted the connection properly and reassembled the unit. After reassembly I tested the water dispenser on the door and found no more water coming from the housing. Call complete.
We serviced a
GE DISHWASHER
Model PDT750SSF2SS
Near Georgetown, TX 78628
Jonathan
Job Details: 08/05/2021
"Arrived on site for dishwasher not heating. Inspected unit and work area. Performed diagnostics mode and found fault code F-80 absent water flow (turbidity based), F96 no water in tub (turbidity based) and F128 low rinse aid. Tested all components in diagnostics mode and found heater not activating. Found failed OWI turbidity sensor.Removed failed OWI and installed new. Performed diagnostics mode and found fault code for sensor did not appear. Ran tested mode and found all working as designed, no water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near New Braunfels, TX 78130
Andrew
Job Details: 08/05/2021
Arrived on site to test unit for gasket not sealing properly. Found gasket is glued/molded together preventing proper seal. Unglued gasket and found a small hole behind glued area. New gasket has a small rip in it. Recommend replacing gasket to fix issue. Office to reschedule. ; ordrng 1 WPW10136734 (Gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78738
Brandon
Job Details: 08/05/2021
"Arrived on site to repair sealed system leak, I replaced compressor, filter drier, coupler, RC evaporator and filled with refrigerant
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near New Braunfels, TX 78132
Noah D
Job Details: 08/05/2021
"Arrived on site to inspect unit for not allowing selection and not keeping time, upon inspection found the unit did heat and allow selection but customer was having intermittent issues, connected WiFi to fix time issues. Ordering console. Office to reschedule ; ordrng 1 W11297728EXCR (CONSOLE)"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/05/2021
"Arrived on site to test unit for grinding noise. Found loose rotor bolt, and clutch not properly engaging slider. Replaced rotor, clutch and slider. Tested unit unit is now working as designed and no noise present. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Austin, TX 78727
Justin
Job Details: 08/05/2021
Arrived on site to install previously diagnosed parts. I installed all three controls. I tested each button and they are all working as designed now. I ran the microwave with a cup of water and it is still heating as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Austin, TX 78745
Luis
Job Details: 08/05/2021
"Arrived on site for cooling complaint in fresh food section. Checked temp in freezer reading 4? fresh food warm,no ice build up on evaporator cover,good air flow entering fresh food section. Ran diagnostics fresh food thermistor read shorted then switch replaced diffuser assembly that includes thermistors,checked air flow to fresh food section good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDW00
Near Spicewood, TX 78669
Brandon
Job Details: 08/05/2021
"Arrived on site for customer complaint of unit not cooling, found sealed system leak, ordering compressor, evaporator, coupler, and filter drier. SS is covered under warranty. ; ordrng 1 W10836706 (Evaporator) and 1 Cnote (Office to reschedule) and 1 Cnote (SS tech/2 hour job) and 1 W10575980 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (UV drier)"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW
Near Georgetown, TX 78628
Jonathan
Job Details: 08/05/2021
"Arrived on site for washer having error code F3-E1. Inspected unit and work area. Hard unit on and perform diagnostic mode. Found error code F3-E1 water system error F9-E1 long drain, F6-E3 communication error between ACU to UI and F8-E3 overflow conditions. Gained access to drain pump and disassembled. Inspected for blockage and measured motor windings. Found no issues with drain pump. Gained access to airtrap assembly and checked for blockage in analog pressure hose. Found issue with control.
We serviced a
GE REFRIGERATOR
Model GTH17BBC2RBB
Near Georgetown, TX 78628
Jonathan
Job Details: 08/05/2021
Arrived on site for refrigerator not cooling. Ins unit and work area. Found unit powered off. Plugged unit in and found compressor not turning on. Gained access to compressor and found starting device burnt to compressor windings. Measured resistance on start windings and found opened. Found failed compressor.
We serviced a
UNKNOWN VENTHOOD
Model UMV1160CB08
Near Temple, TX 76502
Tyler
Job Details: 08/05/2021
Arrived on site for microwave needing previously diagnosed magnetron capacitor and diode. Upon arrival I confirmed the previous diagnosis during disassemble Edo I also found that there was an exhaust fan cover flap that had been installed and due to the lack of space between the microwave and the exhaust vent itself I had to remove the vent cover because it was causing the microwave to retain too much heat and overheat after a few minutes of running after installing the needed parts and reassembling a test of the unit I was able to retest and verify that the unit heats for over five minutes as design and customer was able to confirm microwave usage. Call complete
We serviced a
MAYTAG WASHER
Model MVWB880BW0
Near Cedar Park, TX 78613
David S
Job Details: 08/05/2021
"Arrived on site to inspect we tried to enter diagnostics mode but the control keyed shorting out. We replaced control then entered diagnostics mode and found code F32 slow drain. We tested unit with new control all cycles ok. Unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Bertram, TX 78605
Kayman
Job Details: 08/05/2021
Arrived onsite for refrigerator not producing ice. I found the FC=3. I found the ice maker would not jump engage. I verified 120Vac at the harness to the ice maker but no voltage passing through the ice maker itself.The customer agreed so I replaced the ice maker and powered the unit on. The ice maker wheel began rotating on its own and dispensed water as designed. I advised the customer to give it 24 hours to start producing as designed. No leaks detected during time of service.
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS07
Near Lakeway, TX 78738
Brandon
Job Details: 08/05/2021
"Arrived on site for customer complaint of unit sparking constantly, found burner head screws rusted out and would need to be drilled out and burner heads replaced.
We serviced a
WHIRLPOOL DRYER
Model WED85HEFC1
Near Buchanan Dam, TX 78609
Kayman
Job Details: 08/05/2021
Arrived onsite for dryer not operating for more than a couple mins. Upon entering diagnostics I found F3E1 F4E3. I checked the thermistors resistance at the control as well as the thermistor and they showed within range according to the techsheet. I inspected the bulk head and confirmed it is free and clear of any blockage. I re assembled the unit and tested function. I found the unit still has the same issue. With the error codes present for thermistor and restricted airflow but airflow and thermistor showing good I recommend replacing the main control due to it not reading these things correctly. ; ordrng 1 W11537215 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Belton, TX 76513
Tyler
Job Details: 08/05/2021
"Arrived on site for refrigerator not cooling. Upon arrival I found RC, FC, condenser fans all running. Temps in both compartments were room temp. Found compressor not running. Verified 120v power supply to Orion board. Found wattage to board fluctuating between 35 and 41 watts. Inspected sealed system and found a high side leak between condenser and compressor and no refrigerant in system. I repaired connection between condenser and compressor and pulled vacuum on unit. Recharged system with 4.65oz then restored power to unit. Found Orion board had also failed and wasnt allowing compressor to kick on. I replaced Orion board. Allowed compressor to run over 15 minutes and found psi lvls at -10 lowside/115 highside. Inspected further and found there was a between rc evap and cap tube. Tried repairing leak but found cap tube to corroded and breaking to closely to wall liner to be able to safely add an extension.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Round Rock, TX 78664
Jimmy J.
Job Details: 08/05/2021
"Arrived on site for Cycle Time is Not Advancing - Front Load Washer. Placed in diagnostics and F9E1 F0E2 F8E1 F9E1 F5E2 came on. Tried running drain and spin and UI was not responding to touch. Placed in diagnostics again and ran manual test. Cold 1 valve sounded weak,but cold 2 valve sounded strong and hot valve sounded strong. I went to drain the water and couldnt hear the drain pump running. Placed in quick diagnostics and it drained and went through all cycles. Returning with all previously ordered parts. Ordering UI (W11325569) due to no response when touching screen just in case it is needed. This laundry room is very small. Customer understands we will need the laundry room clear of nail carts, chairs, and anything else that can be pulled out from the laundry room so we can create a work space area and have somewhere to place the dryer once its removed from the top of the washer. Full-size stackable units. Will require two techs to complete the repair. .. ; ordrng 1 W11325569 (UI control)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kyle, TX 78640
Jacob
Job Details: 08/05/2021
Arrived onsite for unit not spinning or agitating. Looked at the unit from underneath and found that the belt had fallen off. Re attached belt. Tested the unit. Unit tested good. No issues at this time. Let customer know about loading and how much detergent to use in the unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78758
Scott
Job Details: 08/05/2021
"Arrived on site for washer making clicking sounds . Ran diagnostics, unit didnt agitate . Found actuator has failed . Ordering actuator . Call to set return ; ordrng 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Belton, TX 76513
Chance S
Job Details: 08/05/2021
Arrived on site for washer tripping breaker during spin cycle. Upon arrival I inspected the breaker and found the unit on a GFCI breaker. I entered the unit into diagnostics and found no error and that the unit would complete a full diagnostic cycle. I contacted techline and spoke with Anthony SR# 7731430535. I was informed that the complained issue is labeled as nuisance tripping because of the gfci breaker and the unit not being compatible. I informed the customer that in order for the unit to stop tripping they would need to have an electrician investigate the breaker and have it changed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Wimberley, TX 78676
Robert
Job Details: 08/05/2021
Arrived on job for complaints of freezer. Called tech line 7731429068. They recommended replacement of the evaporator fan motor. ; ordrng 1 W11369036 (MOTOR )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near Burnet, TX 78611
Kayman
Job Details: 08/05/2021
Arrived onsite to install previously diagnosed parts. I installed the ice maker and tested the part. All tests passed and the IM diagnostics showed PA for pass. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78747
Leonardo
Job Details: 08/05/2021
Arrived on site to replace cooktop and panel. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Kempner, TX 76539
Al
Job Details: 08/05/2021
Arrived back on site to inspect why the ice wont dispense. Discovered the ice container is defective causing the malfunction. Ordering the complete ice container W11185686. Office to reschedule return services. Needs more work ; ordrng 1 W11185686 (ICE CONTAINER (MT05))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78748
Kevin
Job Details: 08/05/2021
"Arrived on site and inspected refrigerator and found small amount of frost on left corner. Found airgap and gasket and reseated gasket and it is now working properly. Recommended to homeowner that when door is closed ensure it closes all the way to prevent any future frost buildup, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC1
Near Austin, TX 78748
Kevin
Job Details: 08/05/2021
"Arrived on site and inspected washer and found no saved error codes, ran all functions in manual diagnostic and started a normal cycle twice and washer is operating properly. No further repair is required at this time, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Bastrop, TX 78602
Matthew
Job Details: 08/05/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near Austin, TX 78747
Jacob
Job Details: 08/05/2021
Arrived onsite for unit being too cold. Unit was in recommended setting. Took temperature readings inside the freezer and got Negative 1 degree. Called tech line. Said that temperature readings are correct. Had me move the control damper in the freezer to min and control settings in the red to just below recommended. Said it should help with the temperature. Spoke with Anthony got sr#7731431980. No leaks at this time. Job complete. Customer has no email available
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78730
David
Job Details: 08/04/2021
Arrived on site to install previously diagnosed damper control to resolve clacking sound coming from damper. Installed new damper control to resolve. Retested unit and verified unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Austin, TX 78730
David
Job Details: 08/04/2021
"Arrived on site to follow up on refrigerator with icemaker that isnt producing any ice. Checked icemaker and was able to complete a harvest, but unit did not fill. Found fill tube was frozen again. Customer showed me that the freezer still had a good amount of ice in the back. When I checked the freezer I found ice had frozen the fan blade on the evaporator fan. Temperature did not drop below 11 in freezer due to frozen fan from door leak ice buildup. Advised customer on procedure to defrost unit to resolve ice buildup. Advised customer to follow up with us if issues persist after defrosting, and we will need to come back with an evap fan motor / harness to resolve. Unit should be working as designed once the ice is cleared. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Austin, TX 78744
Kevin
Job Details: 08/04/2021
"Arrived on site and inspected refrigerator and found freezer temperature is 10 degrees and fresh food temperature is 37 at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78734
Robert
Job Details: 08/04/2021
"Arrived on job for complaints of washer not working correctly. Ran diagnostics and found gear case is not shifting from agitate to spin even though the actuator is working properly. . To complete repairs we will need gear case, the cam, and the washplate."
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNXW2
Near Lago Vista, TX 78645
Justin
Job Details: 08/04/2021
"Arrived on site to install previously diagnosed parts. I installed the pump with the sensor, the new harness, and the new grid. I then let the unit go through an entire harvest cycle. I found the unit now making ice as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254EBL2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/04/2021
"Arrived on site for Not cleaning dishes, silverware super dirty, dishes appear unwashed. Placed in diagnostics and found no error codes came on. Removed upper and lower spray arms and found pasta caked inside spray ports of both spray arms. This would explain why the dishes arent coming as clean as they preferred. Also found the heating element was warped. Ordering a new element and both upper and lower spray arms to complete the repair. Returning with all previously ordered parts JIC. ; ordrng 1 W10703867 (Element) and 1 WPW10448645 (Spray Arm) and 1 W11101428 (Lower spray arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Leander, TX 78641
Kayman
Job Details: 08/04/2021
Arrived onsite to install previously diagnosed parts. Upon arrival I found the unit had not been defrosted and the RC evap cover was still encased in a block of ice I had the customer read and sign the defrost waiver. I unplugged the unit and turned water supply OFF. I advised her on towel placement to catch the drain water from defrost.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Austin, TX 78759
David
Job Details: 08/04/2021
"Arrived on site to follow up on dripping from ceiling of RC. Removed top cover and found a slow drip coming off of the filter housing, where the reservoir connects. Replaced filter head to resolve. Retested and did not see any more drips. Connection on filter head didnt seem to be holding and allowed the drip. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Bastrop, TX 78602
Matthew
Job Details: 08/04/2021
Arrived onsite for damaged cooktop. Upon inspection found trim on glass cooktop is bent in a couple areas. Will need to replace top cooktop assembly. Ordering assembly. Office to reschedule. ; ordrng 1 W11223306 (cooktop)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Bastrop, TX 78602
Matthew
Job Details: 08/04/2021
Arrived onsite to replace previously diagnosed parts. Replaced door and name plate. Found that new door corrected gap at top where frost was forming. Job complete .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, TX 78628
Tali W
Job Details: 08/04/2021
"Onsite for dishwasher not cleaning dishes and having abnormal odor. In diagnostics, found F7E1 no heat. Ran diagnostic cycle, heating element didnt turn on. Found element didnt have continuity. Found drain line wasnt raised before connection to disposal causing water to back flow to sump. Temporarily fixed hose to test. Unit no longer back flows. Call complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEB4
Near Pflugerville, TX 78660
Wesley
Job Details: 08/04/2021
Arrived onsite and found air gap from damaged left hand gasket. Ordering left hand gasket to repair. ; ordrng 1 W10830289 (Left hand gasket)
We serviced a
GE DISHWASHER
Model GDF570SSF8SS
Near Pflugerville, TX 78660
Wesley
Job Details: 08/04/2021
Arrived onsite and repaired middle spin arm by replacing the middle spin arm and conduit. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78741
Leonardo
Job Details: 08/04/2021
Arrived on site to replace control board. Replaced board test unit and unit heating up and no error code job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Jonestown, TX 78645
Justin
Job Details: 08/04/2021
Arrived on site to install previously diagnosed parts. I installed the new load n go. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/04/2021
"Arrived on site for customer complaint of broken mullion, I replaced mullion, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78723
Scott
Job Details: 08/04/2021
Arrived on site for frosting in freezer and making buzzing noise . Found frost was gone mostly except a bit around door switch . Cause of frosting was basket was overloaded causing door not to close properly. Instructed on loading basket . No water leaks detected at time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Bastrop, TX 78602
Matthew
Job Details: 08/04/2021
"Arrived onsite for washer draining issue. Upon inspection found unit unplugged. Plugged unit in and unit would automatically go into a drain and not cancel. Check drain pump for obstruction and found none. Checked pressure hose and tested good. Unit seems to be having a control issue sensing excess moisture when not present. Also door latch not disengaging. Door is locked. Will return with control, latch and drain pump. Office to reschedule ; ordrng 1 W11394572 (LATCH ) and 1 W11396717 (DRAIN PUMP ) and 1 W11543994 (CONTROL )"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78750
David
Job Details: 08/04/2021
"Arrived on site to diagnose dishwasher that is not running when turned on. Ran in diagnostic mode and found F4E3 error for wash motor not running, F5E1 door stuck open. Ran unit and found wash motor is not engaging or starting. Checked control and found control and wiring showing no sign of damage. Advised customer we need to replace sump and motor to resolve
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS02
Near Austin, TX 78747
Luis
Job Details: 08/04/2021
"Arrived on site for no ice. Found icemaker tray warped,ran diagnostics thermistors passed,changed defrost setting to basic,ran icemaker test tray not rotating diagnosed a defective icemaker,replaced icemaker ran diagnostics icemaker passed harvest ran fill test passed.
We serviced a
WHIRLPOOL OVEN
Model RBD275PDB12
Near Georgetown, TX 78628
Tali W
Job Details: 08/04/2021
Onsite for oven display not lighting up. Unit has power and control panel functions and responds to input. Found ribbon connection to control needing replacement.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Austin, TX 78759
David
Job Details: 08/04/2021
Arrived on sits to follow up on lights out in freezer and one in RC. Found failed module in upper right of freezer compartment. Replaced with good module. Verified all lights on and working as designed.