Near Austin, TX 78617
Matthew
Job Details: 01/13/2021
DRYER WHIRLPOOL WED49STBW1 Arrived onsite for long dry times. Upon arrival tested unit and unit was functioning properly. Used digital tester to insure proper air flow and passed. Found that the long dry time was in conjunction with sopping wet clothes from an incomplete spin cycle from the washer. Instructed customer that the condition of the clothes will effect the dry time. Job complete
Near Austin, TX 78703
Luis
Job Details: 01/13/2021
REFRIGERATOR JENN-AIR JB36NXFXLE01 "Arrived on site for a defective valve,replaced valve tested water from valve good,ran icemaker through a cycle water filled icemaker"
Near Spicewood, TX 78669
Brandon
Job Details: 01/13/2021
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for customer complaint of unit not producing ice, found failed water valve. Ordering valve.; ordrng 1 W10897719 (Valve)"
Near Georgetown, TX 78626
Jonathan
Job Details: 01/13/2021
DRYER WHIRLPOOL WED4950HW0 "Arrived on site for dryer door popping open durning cycle. Inspected unit and work area. Tested door operation. Found door latch coming loose and door catch broken. Removed failed door catch and switch, installed new. Tested operation. All tested good."
Near Austin, TX 78702
Wesley
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL WDF550SAHS Arrived onsite and replaced inner door. Unit is now operating as designed without leaking. All checks good.
Near Burnet, TX 78611
Cliff
Job Details: 01/13/2021
REFRIGERATOR GE PFSS5RKZASS Arrived on site to diagnose a refrigerator that has a torn door gasket and is leaking water. Tested unit and found water valve stuck open and left side RC door gasket torn causing air leak. Both parts will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 WR14X10305 (refrigerator french)
Near Austin, TX 78758
Scott
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW7600XW0 "Arrived on site , replaced suspension . Ran diagnostics all checked normal. No water leaks detected at time of service.
Near Austin, TX 78750
David
Job Details: 01/13/2021
WASHER MAYTAG MHW5630HC0 "Arrived on site to follow up on leaking no drain washer. Ran unit and found water remaining during diag cycle. Checked for leaks and found a small soap trail on the front by the dispenser likely just due to some overspray. When unit goes into spin you can hear a very noticeable screeching and squeaking coming from the drum that matches drum speed. I blew out the pressure line and ran the test cycle again and this time the unit complete drained. Since unit had an oversuds code there was likely suds in the pressure line that needed to be bows out. Retested and unit is working as designed. If clothes continue to sometimes not spin out the issue is likely bearing failure based on the noise I could hear. Rotor is tight, no gear case oil spotted at time of service. All is working as designed with no verifiable water leaks. Call complete.
Near Dripping Springs, TX 78620
Andrew
Job Details: 01/13/2021
OVEN WHIRLPOOL WOD51EC0AS04 "Arrived on site to replace control from previous diagnosis. Replaced control tested unit to 350, unit tested good. Both bottom and top bake and broil elements tested good. Thermal fuse tested good. Job complete."
Near West Lake Hills, TX 78746
Kevin
Job Details: 01/13/2021
ICE MACHINE WHIRLPOOL KUID308ESS2 "Arrived on site and inspected ice machine and found no production, ran a diagnostic cycle and found recirculating pump is not running. ; ordrng 1 W11325175 (Water pump, level sensor)"
Near Georgetown, TX 78628
Cliff
Job Details: 01/13/2021
DRYER FRIGIDAIRE FFLE1011MW2 "Arrived on site to replace control for dryer. Replaced control and found no change in operation. Blowers thermistor is 10k ohms out of range causing issue. Reinstalled old control and am ordering thermistor. ordrng 1 134587700 (thermistor,control)"
Near Austin, TX 78749
Jacob
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW4955HW1 "Arrived onsite for unit still leaking In bulky/sheets option. Customer started load as usual, bulky/sheets was selected, customer put in pillow case and sheets in the unit. After use, did notice water had leaked on the back side of the unit and to the floor. Called tech line reported findings and that the issue only occurs during using the bulky/sheets mode. Suggested to change the ACU control once again. Got Sr#7729537209. Office to reschedule ; ordrng 1 W11498796 (CONTROL)"
Near Austin, TX 78734
Robert
Job Details: 01/13/2021
WASHER MAYTAG MAV2755AWW Arrived on job for complaints of noise. Found the pump bearings cause of noise. No leaks detected at time of service.
Near Taylor, TX 76574
Andy
Job Details: 01/13/2021
DRYER WHIRLPOOL WGD5620HW0 Arrived on site for dryer making noise. Tested and inspected unit and found failed rollers. Ordering needed parts. Office to schedule return trip.; ordrng 1 279311 (ignitor kit & bracke) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 6 WPW10314173 (support)s
Near Austin, TX 78735
Leonardo
Job Details: 01/13/2021
MICROWAVE GE PT970SR3SS Arrived on site to test unit for pop sound and unit not working. Test unit and found all high voltage shorting out and bad switches and bad fuse. Will need to order control board and panel too. Office to reschedule. Will need 2 hours. ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 WB02X11243 (NOISE FILTER) and 2 WB24X829 (SWITCH )s and 1 WB24X830 (SWITCH ) and 1 WB27T10464 (TRANSFORMER ) and 1 WB27T11294 (CONTROL PANEL) and 1 WB27T11345 (MAIN CONTROL BOARD ) and 1 WB27X10073 (CAPACITOR ) and 1 WB27X10516 (MAGNETRON )
Near Georgetown, TX 78628
Jonathan
Job Details: 01/13/2021
REFRIGERATOR MAYTAG MSD2578VEM00 Arrived on site for refrigerator ice maker leaking water. Inspected unit and work area. Found inlet valve continues to run after ice maker fills. Found ice maker getting stuck in fill position and not advancing. Will need to replace ice maker and continue to diagnostics unit. Would like control and valve on hand for return. Will need authorization to continue with repair. Office to schedule appointment when ETA is available on parts.; ordrng 1 WP2321753 (INLET VALVE) and 1 WPW10143221 (CONTROL) and 1 WPW10300022 (ICE MAKER)
Near Austin, TX 78736
Leonardo
Job Details: 01/13/2021
COMPACTOR WHIRLPOOL GX900QPPS6 Arrived on site to test unit for unit makingnloud noise. Unit going down fine when it goes up it won’t stop. Will need to replace switch ordering née switch office to reschedule ; ordrng 1 WP777811 (SWITCH )
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/13/2021
WASHER MAYTAG MVWB835DW1 "Arrived on site to install previously diagnosed parts. Removed valve, UI, and control. Installed new valve, UI, and control. Ran through diagnostics and no errors came on. Completed calibration in service diagnostics. No leaks detected. Job completed."
Near Austin, TX 78705
David
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to diagnose washer that was leaking from the rear. Ran through diag tests and could not find leak. Examined unit from bottom and found water runs coming from the drain hose connection. Found the used drain house was larger diameter then the connection, and is using a work clamp. Found clamp loose. Tightened the clamp and verified the seepage had stopped. Advised property owner to replace with smaller diameter hose. Call complete."
Near Austin, TX 78748
Leonardo
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL WML55011HW3 Arrived on site to test unit for unit smelling like burning. Test unit and found shorted diode from normal wear and tear and grease. All high voltage parts covered in grease. Advised customer to turn vent on when cooking to prevent grease getting in to unit.
Near Hutto, TX 78634
Andy
Job Details: 01/13/2021
ICE MACHINE WHIRLPOOL KUIX335HPS00 Arrived on site to install previously diagnosed pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78752
Matthew
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived onsite for dishwasher not washing. Upon inspection found failed pump and motor. Replaced pump and motor, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Austin, TX 78746
Kevin
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL KUDE60FXSS4 "Arrived on site and inspect the dishwasher and found no power showing on user interface, inspected control board installed by previous technician and found only 6 V feeding control board. Took one picture. After replacing connector dishwasher will now power on and start a normal cycle. Also found cancel button LED is out, the button is still working and will still cancel a cycle. Job complete"
Near Leander, TX 78641
Kayman
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite for washer squealing at start of cycle. Upon inspection I found the unit would screech or squeal for a little bit when the unit would start spinning. I removed the washplate and inspected the basket. All checked good. I inspected the drive system and I did not see any presence of gearcase oil. The scratching only happens right when spin is engaged. I am ordering a Gear case (W11423758) for repair cam (W10721967) shifter (W10913953) cam and shifter just in case. Office to R/S due to part availability ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11423758 (GEAR CASE)
Near Leander, TX 78641
Lou
Job Details: 01/13/2021
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to install previously diagnosed and ordered part. Due to the timer failure, I removed and replaced the timer and tested. Unit failed. I removed the back cover and tested the fuse, cutoffs and element and found the fuse and upper cutoff bad. Using a fuse (WP3392519) and cutoff (W10900067 ) from my van stock, I removed and replaced both and retested. Unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78727
Justin
Job Details: 01/13/2021
DRYER MAYTAG MEDC465HW0 "Arrived on site for dryer not heating. Upon arrival customer stated that they had a power surge recently. I cycled breaker and found her unit still not working. I checked voltage at the wall outlet and found it was losing voltage. Upon further inspection I found that the power cord was actually burnt out and so was the outlet on the wall. I checked the thermostats, fuse, and terminal block which were all good. Unit is working as designed and just not receiving proper voltage. Customer will need to get a new power cord and to contact an electrician. Call complete."
Near Austin, TX 78702
Luis
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL KRFC704FSS02 "Arrived on site for water leaking. Pulled unit out from enclosure found no traces of water or leaking,removed front cover no traces of water. No traces of water leaking from freezer or fresh food,cause of water could of been from last repair defrosting evaporator could have filled drain pan and unit entering defrost added to water pan causing water to overflow from drain pan."
Near Burnet, TX 78611
Cliff
Job Details: 01/13/2021
WASHER WHIRLPOOL MHW7000XW2 Arrived on site to replace motor control for washer. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78132
Richard
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher not dispensing soap.
Near Pflugerville, TX 78660
David S
Job Details: 01/13/2021
RANGE KITCHENAID KSEB900ESS3 "Arrived on site for oven not heating properly. I inspected the unit and work area. I found the oven sensor out of range. I replaced the oven sensor with a new one. I preformed a temp test on the oven and found it preheating, and averaging temperature appropriately. Job complete."
Near Georgetown, TX 78628
Jonathan
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for refrigerator not freezing in FC. Unit is located in garage. Measured temperature in FC at 14°. Gained access to evaporator and found good frost pattern. Measured ohms at FC thermistor and found at 28K, within range. Called Whirlpool tech support and spoke with Robert. He stated operating room temperature is between 60° and 90° (page 4 in user care guide). Room temperature was at 44° at time of service. Spoke with customer on user care guide. All tested good, no water leaks detected. (Sr#7729728391)."
Near Pflugerville, TX 78660
David S
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for fridge not cooling. I inspected the unit and work area. I found the fresh food evaporator covered in ice. I gained access to the evaporator and replaced the evaporator motor and harness. I foil tape and zip tied the thermistor in the correct position. I cleared out the ice from the evaporator. I also replaced the control UI. I tested both fans and they area all coming on and working as designed. Job complete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to install previously diagnosed part. Removed freezer door and installed new freezer door. Tested ice maker and water dispenser. Working as designed. Customer was shown how the freezer door sticks out a little further due to brand new gasket on new freezer door. Explained this would be this way for a long time until the gasket had time to seat properly. Freezer door is sealing properly. No leaks detected. Job completed.
Near Buchanan Dam, TX 78609
Cliff
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site To replace previously ordered parts for washer. Replaced gear case, motor, belt, slider, and actuator. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."
Near Austin, TX 78750
Justin
Job Details: 01/13/2021
DISHWASHER KITCHENAID KUDC10FXSS6 Arrived on site for a dishwasher with a door that would not close. Upon further inspection I found door had become unseated. I reseated door and unit now works as designed.
Near Spicewood, TX 78669
Brandon
Job Details: 01/13/2021
DISHWASHER GE GDT720SSF4SS "Arrived on site for customer complaint of heater not working, control panel broken, soap dispenser not working. Found failed heating element, and someone bypassed the TCO, found broken overlay and housing for control panel. Found excessive hard water build up inside unit causing soap dispenser not to operate properly. Ordering parts; ordrng 1 Cnote (Parts research...body parts number 751 harness w/TCO) and 1 Cnote (Office to reschedule)"
Near Austin, TX 78752
Matthew
Job Details: 01/13/2021
REFRIGERATOR MAYTAG MRT118FFFH01 Arrived onsite for refrigerator still freezing fresh food section. Called tech line for assistance. Upon further inspection found evidence of a sealed system Leak. A nitrogen test must be done to identify the leak and determine If repairable a sealed system technician will be need to perform repair. SR#7729731068.
Near Austin, TX 78741
Kevin
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL UMV1160CS3 Arrived on site and inspected microwave and found upper interlock switch is pushback into cavity. Thermal fuse has also failed. After correcting switch and replacing fuse heat it up a cup of water to ensure microwave is working properly. Job complete
Near Austin, TX 78704
Wesley
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite and found failed icemaker motor. All other production items seem to be unharmed. Ordering icemaker to repair. ; ordrng 1 W10873791 (icemaker)
Near Cedar Park, TX 78613
Tommy
Job Details: 01/13/2021
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived onsite for previously diagnosed parts. Upon arrival replaced grates. Job Completed.
Near Austin, TX 78732
Brandon
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for customer complaint of unit not making ice, found control board failures, I replace UI and hv controls, unit tested good."
Near Driftwood, TX 78619
Andrew
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to test unit for FC light not illuminating. Found module sent with is for RC. Needing FC module to fix issue. ; ordrng 2 W10695459 (module)s
Near Austin, TX 78731
David
Job Details: 01/13/2021
WARMING DRAWER WHIRLPOOL KOWT104ESS00 "Arrived on site to diagnose warming drawer with front panel not flush with cabinets. Found unit is installed properly with 1/4 inch gap between door and surround cabinets, but a slight angle to front panel. I was able to flex the panel straight up and down. Unit is sealing on the door gasket properly. Called tech line to verify that the gap is normal, SR7729734806. If door can be pushed against the gasket it’s considered working as designed. No problems present, all working as designed. Call complete."
Near Leander, TX 78641
Kayman
Job Details: 01/13/2021
RANGE MAYTAG MER6600FZ2 Arrived onsite for range oven door not closing. Upon inspection I found some malfunction with the right side hinge. I removed the hinges and found the right side was broken on the inside of the hinge. I replaced both hinges and re installed the door. The unit is closing as designed at this time. Job complete.
Near Austin, TX 78744
Kevin
Job Details: 01/13/2021
WASHER MAYTAG MVWX655DW1 "Arrived on site and inspected washer and found saved error code for over suds. Discussed oversuds prevention with Customer, Error is likely old, customer is now using only one pod per wash. Customer is experiencing unbalanced loads during the spin cycle, set washer into a manual diagnostic and observed its spinning and it is correct. Discussed how to prevent unbalanced loads, and re-sorting/rebalancing low during an unbalanced cycle.
Near San Marcos, TX 78666
Andrew
Job Details: 01/13/2021
WASHER WHIRLPOOL MVWX655DW2 "Arrived on site to test unit for no power. Control receiving proper voltage but not properly sending voltage. Replaced control, tested unit, unit tested good. No leaks detected at time of service. Ran diagnostics and all functions operating as designed. Job complete."
Near Austin, TX 78746
Kevin
Job Details: 01/13/2021
OVEN KITCHENAID KODE900HSS00 "Arrived on site and sound upper door panel is dented, while replacing outer door panel cleaned all glass before reassembling as much as possible.
Near Austin, TX 78759
Scott
Job Details: 01/13/2021
DISHWASHER KITCHENAID KDTM704ESS0 "Arrived on site for dishwasher not draining . Ran diagnostics , got diverter error code . Lower spray rack didn’t move . Ordering sump and motor . Also UI is not responding correctly. Ordering UI console . No drain issues found , nothing stuck in drain motor . No water leaks detected at time of service. Call to set return ; ordrng 1 W10860176 (SPRY ARM) and 1 W10861526 (SUMP) and 1 W10900797 (UI)"
Near Leander, TX 78641
Tommy
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL WMH31017HB4 Arrived onsite for microwave bottom light not coming on. Upon arrival found unit control not sending any voltage to light. Ordering control. Office to reschedule based upon part availability.; ordrng 1 W10892389 (Control)
Near Austin, TX 78748
Luis
Job Details: 01/13/2021
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for warped freezer door. Replaced defective door checked door seal good. Installed nameplate
Near Buda, TX 78610
Kevin
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site and inspected refrigerator and found there is a gradual bow/bubble on the left-hand side of the outer cabinet. This is a cosmetic/aesthetic issue and its not affecting the operation of the refrigerator
Near Austin, TX 78757
Justin
Job Details: 01/13/2021
RANGE KITCHENAID KSGG700EBS1 Arrived on site for a range with a loud noise. Upon arrival customer had a video of the noise. It sounded as if it was a bad fan. I isolated it to the cooling fan in diagnostics mode by activating that part and singling it out. Needed to replace cooling fan. I gained access to the cooling fan and replaced it with the new one. I put the unit back into diagnostics mode and activated fan. I also ran the unit on bake until fan kicked on for a while. The fan is no longer making the noise. Unit is now working as designed. Call complete.
Near Spicewood, TX 78669
Brandon
Job Details: 01/13/2021
DRYER LG DLEX3070W "Arrived on site for customer complaint of unit not staring and then sometimes shutting off and starting again, found failed main control, ordering control.
Near Bertram, TX 78605
Cliff
Job Details: 01/13/2021
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site to diagnose a washing machine that is not cycling. Found water level error saved in control. Pressure sensor, pressure tube, and CCU will need to be replaced to complete repairs. Office to set a return appointment once shipping information for parts has been obtained.; ordrng 1 W10676317 (hose) and 1 W11044866 (switch-wl) and 1 W11334214 (TIMER/CCU)"
Near Leander, TX 78641
Tommy
Job Details: 01/13/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for unit console being non responsive. Upon arrival found unit console completely unresponsive. Turned unit off at breaker. Removed unit from wall slightly to access console. Removed and replaced console. Turned unit back on at breaker. Unit is operating as designed. Job Completed.
Near Austin, TX 78758
Scott
Job Details: 01/13/2021
DRYER WHIRLPOOL MED7230HW0 "Arrived on site for no display . Buttons respond but no screen . Ordering UI console , as well as control if needed Call to set return ; ordrng 1 W11413567 (UI) and 1 W11441687 (CONTROL )"
Near Austin, TX 78717
Justin
Job Details: 01/13/2021
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for range that was sparking incorrectly. After further inspection I found spark switch harness was off centered causing ignitors to click when not in use. Disassembled spark harness and aligned it correctly. Unit is now working as designed. Call complete.
Near Killeen, TX 76542
Tyler
Job Details: 01/13/2021
RANGE WHIRLPOOL WGE745C0FS01 Arrived on siteto install previously diagnosed burner element for the front right burner on top of the range. And after installing the needed part as able to reassemble and test the unit to verify the burner is now functioning 100% as designed. Call complete
Near Driftwood, TX 78619
Andrew
Job Details: 01/13/2021
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site to test unit for error code f5e1. Found code present when I arrived. Tested door latch and latch was operating as designed. Reset control and error code went away. Tested unit to 350, both upper and lower bake and broil elements are good. Job complete"
Near Round Rock, TX 78665
Andy
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL wrf757sdhz00 Arrived on site for refrigerator lights not working in RC. Tested and inspected unit and found failed RC LED’s. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78732
David
Job Details: 01/13/2021
REFRIGERATOR KITCHENAID KBFN502EBS01 Arrived on site to follow up on refrigerator with multiple lights out. Replaced inverter and LeD driver and retested. Still no change. Replaced LED modules again and found 1 light not posted in tech sheet or parts diagram out. Replaced that module as well and retested. Lights are now on and working as designed. Call complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for refrigerator not making ice. Upon inspection I found the ice tray had broken and was hanging down in the ice bin. I replaced he ice maker but the resident stated someone had come out to repair broken hinge wires on the FC door. I did not want to unravel the electrical tape and affect the integrity of the repair but I advised that if the ice maker doesn’t produce ice then the door may need to be replaced. No leaks were detected during time of service. Job complete.
Near Copperas Cove, TX 76522
Al
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW7500GC2 Arrived to install previously ordered part.Removed and replaced the lid.Unit now works properly.Customer satisfied.Job completed
Near Georgetown, TX 78628
James
Job Details: 01/13/2021
REFRIGERATOR GE GSE25HMHBHES Arrived on site and tested operation. Found fan blade hitting ice. Accessed fan and found piece of ice resting against fan shroud. Cleared ice and tested operation. Unit tests good. Job complete
Near Austin, TX 78747
Leonardo
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for not washing. Test unit abs found bad wash motor. Replaced sump and motor Test unit and unit test good job complete
Near Leander, TX 78641
Lou
Job Details: 01/13/2021
DRYER WHIRLPOOL WED8000DW4 "Arrived on site to inspect dryer not heating. Upon further inspection, I found no date of purchase on the ticket and requested a copy of the receipt. I tested the unit and found the element is not coming on. I disassembled the unit and found the middle plate of the element badly warped and cracked. I removed and replaced the element and tested. Unit is operating as designed. No lint observed during service, job completed."
Near Leander, TX 78641
Tommy
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for microwave not working. Upon arrival found unit had no error codes but unit would not heat in microwave or oven. Preformed full power reset. Got unit to temporarily operate. Found UI console was having communication issues and oven blower was weak. Ordering both office to reschedule upon part availability.; ordrng 1 W11297728 (CONSOLE ) and 1 W11297728 (BLOWER)
Near Austin, TX 78757
Justin
Job Details: 01/13/2021
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site for refrigerator with ice maker not working. I gained access to ice maker and jumped to find ice maker would not harvest. I jumped valve and valve initiated. Ice maker is getting voltage, indicating a faulty ice maker. Need to order ice maker and install. Office to reschedule.; ordrng 1 W11397192 (ICE MAKER)"
Near Austin, TX 78753
Matthew
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for freezer brackets rusting. Need to replace brackets. Ordering left and right brackets. Office to reschedule. ; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket)
Near Austin, TX 78748
Jacob
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived onsite for left hand door handle being loose. Looked at handle. Left door handle was loose. Tightened screws on handle, tested unit. Unit tested good. No issues at this time. Job complete"
Near Leander, TX 78641
Lou
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to inspect refrigerator door handles loose. Upon further inspection, I found the FC door handle and the pantry drawer handle loose. I found the handle screws were not tight. I removed the handles and tightened the screws and reinstalled the door handles and tightened them. Also found the secondary mullion bin was damaged and falling into the pantry drawer. I am ordering the mullion bin and having it sent directly to the customer per MS. No water leaks observed during service, job completed.; ordrng 1 W10858273D2C (bin)"
Near Round Rock, TX 78664
Wesley
Job Details: 01/13/2021
WASHER MAYTAG MVWB835DW2 Arrived onsite and installed parts. Unit is now operating as designed.
Near Austin, TX 78703
Jacob
Job Details: 01/13/2021
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Also unit still leaking. Checked errors got F0E2 over sudsing. Called tech line. Suggested to change the dispenser drawer once again. Got sr#7729732950. Ordered part. Office to reschedule ; ordrng 1 W11437243 (DISPENSER DRAWER )
Near Driftwood, TX 78619
Andrew
Job Details: 01/13/2021
DISHWASHER KITCHENAID KDTM604KPS0 "Arrived on site to test unit for squealing and water spots. Found water valve not opened sufficiently causing a squeal. Opened valve, tested unit and squeal is gone. Advised customer reason for water spots is caused by hard water. Also found water temp 115. Advised customer to turn water heater up a bit so unit can operate at optimal performance. No leaks detected at time of service. Job complete."
Near New Braunfels, TX 78130
Richard
Job Details: 01/13/2021
WASHER MAYTAG MVWB855DC3 Arrived onsite for the washer not turning on. During testing found that the console is not responding at all. Reset washer by unplugging it and issue is still there. Will need to replaced console and control. Ordering parts and office to schedule ; ordrng 1 W11112662 (Console) and 1 W11171748 (Control)
Near Belton, TX 76513
Jonathan
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL WDT780SAEM1
Near Waco, TX 76712
Jonathan
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL KFCS22EVBL0 "Arrived on site for refrigerator that’s not cooling. Inspected unit and work area. Found unit not turning on the compressor. Checked amp draw of the compressor and found .108 A and start device clicking off after five seconds. Advised customer that we would need to replace the starting device first before figuring out if there was a sealed system issue.Replaced starting device in capacitor and tested unit. Unit is noW working as designed. Call complete."
Near Belton, TX 76513
Jonathan
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator that’s intermittently powering itself off and showing the power outage code on the user interface. Inspected unit and work area. Confirmed customers complaint as the unit is powering itself off every 5 to 10 minutes. Unit temperatures were above needed temperature. Found a defrost issue in the freezer section. Ran unit through forced defrost and tested the defrost thermistor. The defrost thermistor showed good and the force defrost ran and started defrosting the evaporator. I called Techline and spoke to Andy SR# 7729727001. He advised that based on my findings he had me run the evaporator fan test and test number three and we found the freezer fan was not running. He advised that due to frost buildup and the unit not running that he would replace the evaporator fan and user interface due to being able to force a defrost but the unit not going into a defrost. Spoke to OR and was told the same thing. ; ordrng 1 W11109
Near Belton, TX 76513
Jonathan
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator that’s not dispensing water or ice. Inspected unit and work area. Customer states that the unit is not making any ice or dispensing any water. Tested unit and found water valve not turning on. Tested voltage at the water valve and found no voltage going to the water valve. Checked voltage at the control board and found the relay clicking on but the main control board not sending any voltage. Unit will need main control for repair. Ordering several other parts just in case. Office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 W11043763 (cntrl-elec) and 1 W11346622 (FILTER HEAD)
Near Leander, TX 78641
Lou
Job Details: 01/13/2021
RANGE WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop grill damage. Upon further inspection, I found the left grate broken (photo). I tested the burners and all are functioning properly. I am ordering the grate kit and having it shipped directly to the customer per MS. No gas leaks detected during service.; ordrng 1 W11214957D2C (grate-kit)"
Near Killeen, TX 76542
Tyler
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW5550XW0 Arrived on site to install previously diagnosed gear case as well as belt. Upon arrival I disassembled and install the needed parts and then reassembled the unit and after running a factory reset I was able to verify that the unit is not functioning through the fill agitation and drain cycles as designed with no leaks before during or after repair call complete
Near Killeen, TX 76549
Al
Job Details: 01/13/2021
DRYER WHIRLPOOL WED7500GC0 "Arrived to inspect dryer door not staying closed during the cycle.Confirmed the complaint and loosened the hinge screws and shut the door.Customer loaded clothes inside, turned on and door remained shut during the cycle.Job completed"
Near Waco, TX 76706
Jonathan
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW8040DW0 Arrived on site for a washing machine that’s flashing an F5 E3 error code. Inspected unit and work area. Customer advised that they had another company replace the control and it’s been working since but they have had intermittent issues with the unit not completely spinning out there load and had questions about the fill levels. Ran unit through service diagnostics and found an F0 E5 (off balance load) and F5 E2 (door latch failure) error codes. Replaced latch and tested unit. Ran unit through an auto testing unit ran as designed. Ran unit through manual spin agitation and lock lid lock tests. All ran as designed. I advised that if their unit does not finish the cycle to try to see if there’s any clothes bunched up in a certain area redistribute the clothes and to run it through a rinse and spin to see if the unit is still off-balance or if it continues and finishes the load. Unit is working as designed. Call complete.
Near Belton, TX 76513
Tyler
Job Details: 01/13/2021
REFRIGERATOR GE GFSS6KKYESS Arrived on site for fridge not cooling. Upon arrival attached my psi gauges and found unit had dropped down To -25psi on the low side. I found no ice what’s up on the evaporator coil‘s even though the condenser fan evaporator fan and compressor all running I also used a UV light but could not find any UV dye indicating a leak around the welded connections near the compressor or evap coil. I spoke cSon the matter and was able to then verify and narrow down after getting the psi on the low side back to zero that the unit has an internal leak
Near Harker Heights, TX 76548
Tyler
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL WMH78019HZ2 Arrived on site for microwave not heating. Upon further inspection I found at the door both upper and lower had room in the magnetron because it shorted out I ended up replacing all three parts and reassembled and tested unit and verified that everything is now functioning as designed call complete
Near Harker Heights, TX 76548
Tyler
Job Details: 01/13/2021
DRYER MAYTAG MEDB765FW0 Arrived on site for dryer that the door Would open during use upon further inspection of the dryer I found the door hinges and springs all in tact and pulling door shut but the latch and catch were holding on to each other well enough for the door to stay shut when cloths would knock against it. I replace the door latch and cats and reassemble the unit and verify that it is now functioning as designed call complete
Near Killeen, TX 76549
Al
Job Details: 01/13/2021
RANGE WHIRLPOOL RF364PXKQ1 Arrived to inspect light bulb issues.Customer advised. .Office to reschedule the customer for return visit.I feel the issue is simply the customers bulb needs to be replaced.; O-emld tckt
Near Killeen, TX 76543
Al
Job Details: 01/13/2021
WASHER WHIRLPOOL NTW4516FW3 "Arrived to inspect washer latch issues.Confirmed, removed and replaced it Calibrated the unit and unit tested as designed.Job completed"
Near Leander, TX 78641
Lou
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site to install previously diagnosed and ordered part. Due to the valve failure and the housing having rust on it, I was to remove and replace the housing, but found that the part I arrived with was the wrong part. I am ordering the housing W11172234 and scheduled return service. Water left turned off and unit left unplugged for safety. ; ordrng 1 W11173597 (housing)"
Near Austin, TX 78703
Wesley
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "Arrived onsite and found unit had been off for several days. Customer reported no puddles or other indicators of ice blockage. Found compressor running properly, but no cool. Customer stated fridge was room temp and freezer was thawed at time of failure. Ordering compressor repair and evap cover. At this time, office may reschedule depending on repair. ; ordrng 1 2HOUR and 1 OIL-LESSGAGES and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 W11393142 (COMPRESSOR ) and 1 W11395558 (EVAP COVER)"
Near Temple, TX 76502
Tyler
Job Details: 01/13/2021
DRYER WHIRLPOOL WED4616FW0 Arrived on site for dryer not heating properly or turning according to customer upon arrival. Upon further inspection I found thenheating hardware all checked out ok with no issues. I did however find the dryer belt broken and was in tangled with the motor. After removing bad belt and installing a new one I was able to reassemble and test the unit to verify that everything is fun as designed call complete.
Near Spicewood, TX 78669
Robert
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 Arrived on job for complaints of refrigerator section not cooling. Found evaporator cover cover in ice. Customer will defrost refrigerator for return visit.;
Near Killeen, TX 76543
Tyler
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL WOC97ES0ES02 Arrived on site for microwave needing a previously diagnosed broken door needing to be replaced with new door. Find arrival I was able to uninstall and reinstall a brand new door and verified unit now functions as designed and opens and shuts properly is under the glass is broken all glass pieces left over from prior diagnoses are cleaned up. Call complete
Near San Marcos, TX 78666
Andrew
Job Details: 01/13/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site to test unit for noise and slow trickle. Found unit is dispensing at proper pressure. Found piece of tape on compressor cover by the condenser fan causing noise. Removed tape and noise is no longer present. Mrs. purchased water filter.No leaks detected at time of service. Job complete.
Near Georgetown, TX 78628
James
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL KDPM604KPS0 "Arrived on site and tested operation. Ran diagnostics and found vent motor fault, wash motor fault and drain pump fault. Found drain pump draining slowly and diagnostics cuts out when vent is tested. Also found wash motor just humms when testing. Unit will need the vent and both pumps replaced to repair. Office to schedule return services due to part availability ; ordrng 1 W11035709 (DRAIN PUMP) and 1 W11184028 (GASKET) and 1 W11414073 (VENT) and 1 W11416362 (WASH MOTOR)"
Near Hutto, TX 78634
Andy
Job Details: 01/13/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range oven too hot. Performed temperature test at 350° watched high and low swing cycles and found average temperature to be at 352° unit is operating as designed. instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
Near New Braunfels, TX 78132
Richard
Job Details: 01/13/2021
ICE MACHINE GE UCC15NJBII Arrived onsite for the ice machine not making ice. During installation of drain pump found that the wrong pump was ordered. There is no sealed system issue. Ice machine is designed to stop making ice if drain pump goes out or water cant be drained. Will need to do a parts research. ; ordrng 1 Partsresearch (Drain pump)
Near Seguin, TX 78155
Noah D
Job Details: 01/13/2021
DISHWASHER MAYTAG MDB9979SKZ0 "Arrived on site to inspect dishwasher for draining issues, upon inspection found the dishwasher off and not drained, replaced control board and tested. All drain functions had returned with no error codes. Complete"
Near New Braunfels, TX 78132
Richard
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW8500DC0 Arrived onsite for the washer leaking water. Replaced water valve housing assembly and washer tested good. No leaks detected complete
Near Fort Hood, TX 76544
Al
Job Details: 01/13/2021
WASHER MAYTAG MVWC565FW2 Arrived to inspect washer leaking issues. Confirmed the complaint and found the water was coming from the defective drain pump.Removed and replaced it and unit tested as designed.Job completed