"Arrived on site for customer complaint of unit not heating. Found failed element, I replaced element, unit tested good."

"Arrived on site for customer complaint of unit not starting. Found unit would not respond to diagnostics, found failed control board. I replaced control board and tested unit, unit tested good."

"Arrived on site for customer complaint of unit not starting/not finishing cycle. I found error code F5e2 in diagnostics, failed door latch, I replaced door latch and cleared error code. Unit tested good, no leaks at time of service."

"Arrived on site for freezer, not freezing. Upon inspection found no frost on evaporator and evaporator fan not working. Removed evaporator cover found ice ball in upper right corner. Took pictures unit has a sealed system issue. Will need a sealed system tech scheduled for two hrs. Office to order parts and reschedule.; ordrng 1 2254249 (Evaporator) and 1 USEWPLW10309988 (Compressor) and 1 W11506635 (Access valve) and 1 wpw10143759 (Uv drier)"

"Arrived on site for customer complaint of unit not starting and motor running. Found drain pump would run when unit is plugged in. Found clog in water valve causing slow fill, I removed/cleared clog, tested unit in diagnostics mode, unit tested good."

"Arrived on site to repair pre-diagnosed sealed system. replace compressor,Uv drier and access valve. Checked for leaks found nothing pulled vacuum and held. Charged per spec and tested unit is working as designed. Informed customer to give 48 hrs for temperature to stabilize customer will monitor job completed.Parts usedCompressor w11580057Uv drier wpw101437Access valve w11506635"

Arrived on site customer saying unit will not start a cycle. Upon inspection found units strike mechanism broken. Replaced strike and tested unit. Washer is now operating as designed job completed.Parts used strike w11457841

"Arrived on site for middle rack in dishwasher not sliding. Upon investigation noticed lock mechanism for sliding rail was not snapped in causing resistance. Fixed lock mechanism and tested unit is operating as designed. Customer was not home, but did allow access inside. Molars used job completed"

"Arrived on site for washer showing LF error. Customer says it never fills. Found f8e1, f0e4, f2e1, f3e2. Ran test and found water comes through. Removed valve. Found evidence of bad sensor on valve. Replaced valve. Verified operation. Call complete."

"Arrived on site for customer complaint of left and right RC gaskets not sealing/ripped. Found damaged gaskets causing air leak, I replaced left and right gasket, formed gaskets with heat, doors are sealing and unit tested good."

Arrived on site for refrigerator leaking from filter area. Removed filter and confirmed filter housing still dripping. Removed back panel. Replaced reservoir. Verified operation. Working as designed. No leaks. Left old part with customer. Call complete. W11346622

"Arrived on site for customer complaint of a leak at the dispenser. I found air in the line where line connects to valves. I replaced valves, unit tested good. Could not get a signature from customer since they stepped away."

Arrived on site for bottom oven not heating. Top oven works fine. No errors listed in diagnostics. Lower oven lights also did not work with door opening. Found lower safety thermostat was open. Elements check good. Not shorted to ground. Removed from wall. Removed back panel. Removed blower. Replaced thermostat. Verified operation. Call complete. WP4449751

"Arrived on site for customer complaint of refrigerator not powering on. Found unit plugged in with no power, I tested wall outlet polarity, polarity tested good. I accessed the power cord where it plugs into the cabinet, I disconnected and inspected connections, all connections seemed good and when I plugged unit back in, unit powered on and started cooling. Compressor, and all fan motors passed test, damper passed test, unit is working as designed at time of service."

"Arrived onsite for washer not starting. Found f0e9. Attempted to enter diagnostics and check for more error codes. Accessed diagnsotics but unable to start anything. Start button did not respond. Unable to check for more codes, or run test on components. Inspected and found no visual signs of bad wires or oil. Ordering new panel, control and harness as precaution. Reset for Mon am. ; ordrng 1 W11626077 (Display control) and 1 W11627413 (Control) and 1 W11643701 (Harness)"

Arrived on site to inspect dryer not powering on and no display. Upon further inspection I plugged in the dryer and the dryer powered up and was able to start with out any issues. I verified that the voltage was correct. I checked all the connections and all the connections look good and the fuses and cutoff are good. I could not replicate the issue. At this time all components are operating as designed. Customer to reach out if further repairs are needed.

"Arrived on site for washer Ma,not noise during last minute of spin. Customer provided video. Inspected unit and found unit was not level. Properly leveled machine. Found rotor screw hanging off of rotor. Evidence of gearcase leaking oil. Removed agitator and found sediment build up. Replaced gearcase, slider, and rotor. Recalibrated and verified operation. Call complete. Advised customer about soap usage and running cleaner after every 30 washes. Left part with customer. W11449841"

"Arrived on site to inpsect freezer not cooling. Upon arrival, the unit had been unplugged for several days. I powered on the unit and placed it into diagnostics to force run the compressor and fans. The fans and compressor are running however there is no cooling on the evaporator after 20 min of running the compressor. The refrigerator has a sealed system issue. I am ordering the compressor W10750851 access valve W11506635 , uv drier WPW10143759 and evaporator. W11507067. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11507067 (Evaporator) and 1 W10750851 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier)"

"Arrived on site to inspect dryer not drying properly. Upon further inspection, I ran an airflow test and the test passed. I then checked the cycling temperatures and found that it is cycling properly. All components are testing good and I dont see any issues at this time with the machine. I recommend to the customer to use the timed dry as it does not rely on the moisture sensors. The unit is operating as designed no parts needed."

Arrived on site for washing vibrating during spin. No errors codes stored. Ran diagnostics test cycle. All components pass test. Unit spins without any vibration. Removed front panel. Replaced all 4 shock absorbers as precaution. Verified operarion. Advised of filling and usage. Call complete . W11316766 old parts left with customer.

Arrived on site to inspect ice machine not producing ice. Upon further inspection the customer informed me that the ice maker started working after replacing the water filter but wanted me to check it out anyway. I placed the unit into diagnostics and ran through sensor and component testing. The unit is operating as designed and producing ice and no issues found. No parts installed and no water leaks observed during service.

Arrived on site for dryer tripping breaker. Verified 256v at junction. Each side -w= 123. Each to G = 123. W-G=0v. Unit is only pulling 23 amps with heater and motor together. Not enough to trip breaker. Customer says it trips when its been on for a long time. Removed heater and found housing a bit warped. Found vent full of lint. Found seal for blower wheel is damaged. Replaced element and ordering seal. Did vent test and found the vent going through the wall is restricted. Advised customer that will need to be properly cleaned. Reset for Fri. WP3387747; ordrng 1 W11596046 (Seal)

"Arrived on site to inspect range with 2 burners not working properly. Upon further inspection, I tested the burners and found the front left and right burner were not regulating and just staying in high regardless of knob position. I gained access to the rear of the unit and accessed the switches and found the contacts to be faulty within the switch. I replaced both switches and retested the unit. The range is now operating as designed. WPW10434452"

WMH31017HS10 Arrived on site from previous tech to install parts. On arrival found previous tech didn't order part#w11256462 . I ordered part already returning parts just in case needed office to reschedule for client. ; ordrng 1 W11256462 (Diode)

"Arrived on site to inpsect washer with F9E1 error code displayed. Upon further inspection, I placed the unit into diagnostics and observe F6E3 F6E1 F0E5 F5E2 F9E1. I ran a test and found that the drain pump was constantly running. I checked the pressure switch and found that it measured slightly out of spec. I tested the unit again however the problem still presented itself. I found that the control was sending voltage to the pump constantly. I replaced the control and retested the unit. The unit is now operating as designed. I left the faulty pressure switch with the customer. No water leaks observed during service. W11322903 W11316246"

"WFES3330RS0 Arrived on site from previous tech to install stall part#s w10856603, and w11707155 removed ground wire and preheated to 500 degrees temperature reached without tripping breaker. Rewired ground back on and preheated to 500 degrees temperature reached without tripping breaker. Product works as it's designed calling whirlpool safety. Polarity and voltage are correct. File# sr 7740286313"

WDT730HAMZ0 Arrived on site for a dishwasher not powering on. On arrival verified product not starting replaced part#w11637583 tested product works as it's designed no water leaks visible from watersupply.

WFES3030RS0 Arrived on site for a range working correctly. On arrival verified product working as it's designed no issues at all preheated to 500 temperature reached without tripping. No parts installed.

"Arrived on site to install separator to resolve air leaking into FC. Replaced separator and verified door is sealing and leaving NO gap. Everything working as designed, and door is sealing. Call completed. Parts used - W11678832."

WOED3030LS00 Arrived on site for a in wall oven with a door locked. On arrival found oven working but not as it should ran diagnostics found F2E1 . Console not working correctly ordering part # w11659259 and returning parts back just in case needed office to schedule for client. ; ordrng 1 W11659259 (Console)

"WED7120HW1 Arrived on site for a dryer not drying. On arrival found the dryer powered on but wouldn't start drying. Further inspection found main control and display had failed also the rollers were bad as well as the pully. Replaced part#s 4392067,w11618916 and w11419059 tested product works as it's designed."

"Arrived on site to follow up on sealed system repair. Tapped system and found it was flat with no pressure. Removed dryer and compressor and replaced both. After installing the dryer and compressor I pressurized the system with nitrogen to trace leak. I pressurized system to 150psi and left it for 10 mins, and found 0 pressure loss. I vacuumed the unit for 20 mins and checked dryer beads. Beads clean, no evidence of contamination. Vacuum held without any vac loss. Charged system to spec and tested. Verified proper pressure and good frost pattern. Unit working as designed. Parts used - WPW10143759, W11506635, W10832994. Call completed."

"Arrived on site to install right door gasket, existing gasket was torn and magnet was falling out. I replaced the gasket, but did notice a lot of foam was in the channels / had been stuck to the original gasket causing a difficult replacement. I tried fitting the gasket as best as I can, heated to fix the curviture, and added one screw to the inner liner to help hold down the gasket. If gasket does not hold / pop out we can try another gasket but screws will be needed to hold down the door panel liner. Customer advised to follow up if gasket pops out / will not stay seated. Unit is working as designed at this time. Parts used - W10407212."

WED96HEAC1 Arrived on site for a dryer making sounds. On arrival verified product was working fine and sounds were low then it started getting louder then went away. Further inspection found duct-lint was damaged and will need to be replaced ordering part#wpw10211896 also returning parts back will be needed office to reschedule for client. ; ordrng 1 WPW10211896 (Duct-lent)

"WDF331PAHS1 Arrived to inspect corrosion on the door. I verified the issue and found the door panel shipped was black. Office to order p/n WPW10274902 stainless outer door. No leaks observed during service. ; ordrng 1 WPW10274902 (Outer Door, Stainless Steel) and 1 Cnotes (PM Appointment Requested)"

Arrived on site for dryer squeaking while running . Found exhaust hose was off and rubbing on back and also leveled dryer feet . Unit is no longer squeaking. No lint build up . Job complete

"KDTM404KPS1 Arrived to inspct drying issues. Servce test mode had 4-2 and 10-2 stored and I cleared for testing. The rinse agent dispenser was aso set to A3, too much rinse agent from the customer's treated water and usage. Service test mode revealed the heater did not use any current during the drying phase of the test cycle. Testing for voltage at the circuit, I found the safety thermostat had one of the connectors not fully seated and corrected, which caused the heating circuit to operate as designed. I adjusted the vent assembly due to the 10-2 error, finding the vent did not match with the gasket, allowing moisture to enter into the door cavity (images saved.) I verified the vent sealed as desiigned and then set the rinse agent dispenser to the appropriate level for the customer's use, also advising on detergent type and amounts. Operational test good, no leaks observed during service."

"Arrived on site to replace trim and inner door liner . Found screws have stripped out Handle /vent ,also vent scratched . Ordering vent . Call to set return . ; ordrng 1 W11242950 (Handle/vent)"

"WTW4800XQ1 Arrived to install part. I removed and replaced the pulley cover and found the rubber isolator for all four feet had been damaged and the machine was sitting on the concrete floor, with bare metal feet. This allowed excessive movement of the machine and, due to a drop-off at the front of the machine, will need to be replaced. Office to order parts. No leaks observed during service. ; ordrng 4 W10739673 (Leveling Foot)s"

"Arrived on site for range tripping breaker . No error codes . Ground strap removed ,no issues found with harness . Replaced both elements and control. WPW10583047 , W11594271 , W11447783 . Followed wp and sevice management pointer on burn off . Bake 9.1amps , broil 12. Called tech line and documented work done and readings . Sr# 7740441918."

"JUIFX15HX00 Arrived to replace noisy compressor. I found the existing compressor sounded similar to average machines and spectrum analyzed. I removed and replaced the compressor and dryer and vacuumed to 360 microns. Holding for an additional 15 minutes, I charge with the MFG calculated refrigerant charge and tested. The machine resumed all normal operations and there was no significant change in sound pressures or frequencies. No leaks observed during service."

"Arrived on site for range scratched on top of, found glass cook top is scratched . Ordering cook top . Call to ser return ; ordrng 1 W11629153 (Cook top)"

"Arrived on site for door bin issue , found sides cracked . , replaced defective door bins on fresh food door W11239961, W11239961 x2 . No water leaks detected at time of service . Job complete"

Arrived on site for a microwave that has buttons that wont work. Inspected unit and work area. The customer advised that the unit touchpad will not allow the machine to start. She stated that all the top buttons on the control work but the ones at the bottom do not. I did confirm the customer complaint and went ahead and replace the control panel. I tested the unit and found the unit working and operating as designed. Call complete. W11175576.

"Arrived on site for clock issue. Upon arrival, inspected unit found time is off by a couple minutes compared to mobile device time. Explained to customer that the clock is controlled through hertz and throughout time will be different. Noticed unit has never been connected to WiFi. Helped customer connect to WiFi and time adjusted. Unit is operating as designed. Job complete"

"Arrived on site to follow up on microwave that was sometimes not starting. I first noticed that there is no light coming on in the cavity. Opening and closing the door made no difference. Sometimes if you try and start it the unit says to open and close door. Customer also had a video that showed no start and rapid clicking, which is a sign of issues in the interlocks. I'm ordering the interlocks and bulb to resolve all issues present. Confirmed with claims that the cavity bulb is covered, just not the hood bulb. Return visit set for 11/20. ordering necessary parts. Returning tech needs to install new interlocks, and if bulb is still a no go then replace bulb / socket if needed. ; ordrng 1 W11574182 (Cavity Bulb) and 1 WPW10210878 (Cavity Socket) and 1 W11551558 (Upper Interlock) and 1 W11551761 (Lower Interlock)"

"Arrived on site to diagnose refrigerator with moisture in the refrigerator. Examined unit and found ducts from FC have frost in them, due to the evap fan not running properly. Fan is surging and will not spin up. Tried freeing up and still surging. Ordering evaporator fan / control to resolve. Return visit set for 11/21.; ordrng 1 WP2315539 (Fan Motor) and 1 W11666427 (Control) and 1 W10919804 (Duct)"

"Arrived on site for SAFTEY TRIPPING BREAKER. Upon arrival, inspected unit. Found that as soon as unit is plugged in outlet. Removed rear panel to inspect harness. Found harness was not secured . Secured harness and test unit. Unit is now operating correctly without tripping breaker. Contacted SAFETY team. Spoke with Michael. Explained findings. Notes were documented. SR # 7740304385. Job complete"

WTW4850HW3 Arrived to install previously diagnosed and ordered part. I verified the issue with the washer in the vacant apartment and then removed and replaced the control. I calibrated and tested within service test mode and the machine operated as designed. No leaks observed during service and m s/n image acquired.

"KBFN502ESS02 Arrived on site for unit not cooling. Upon arrival, customer stated the FC will freeze and then thaw for 3 to 4 days. Proceeded to inspect FC evaporator and found very minimal frost pattern (picture attached). No Uv dye present. Waited for 30 minutes and made very little progress on frost pattern. Unit needs sealed system repair. PR confirmed. Unit is 134a. Weighing call for 4 hours. Ordering W11658617 compressor, W11429989 3 valve way, Wpw10143759 UV drier, W11506635 access valve, W10915406 FC evaporator and W11553229 RC evaporator. No water leaks present at this time. Office to reschedule ; ordrng 1 4hours (4 hours) and 1 Nitrogen (Nitrogen) and 1 134a (134a) and 1 W11429989 (3 way valve) and 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve) and 1 W10915406 (FC evaporator) and 1 W11553229 (RC evaporator)"

"WRV986FDEM01 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W10886931 FC ice maker. Upon replacing, found fill tube heater frozen (picture attached). Checked resistance on the heater and found reading OL (picture attached). Ordering W11238340 FC fill tube heater. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11238340 (FC fill tube heater)"

"Arrived on site for a refrigerator that is leaking from the dispensary. Inspected unit and work area. The customer advised that since the last repair, the unit has been leaking water from the water dispenser spout and will leak for anywhere from 10 to 15 minutes after. I did confirm the customers complaint and removed the tube at the quick connect at the top of the door. I found that the tube at the top of the door would not leak when testing at the quick connect. I went ahead and replaced the tube, going through the door and found no difference in the amount of leaking. I gained access to the inlet valve and found the water tube that goes from the valve up to the top of the refrigerator door was scratched up and partially leaking at the valve, causing the issue. Ordering the water dispenser tube, and will return with the valve and spigot just in case. I rescheduled the customer to his requested Friday, 11/22. ; ordrng 1 W11227371 (Dispenser spigot) and 1 W11666461 (Water dispenser tube)"

Arrived on site to install previously ordered part. Replaced right panel W11233548. Test unit and is operating as designed. Job complete

"Arrived on site for not starting or operating. Upon arrival, test polarity and is correct. Inspected control and checks good. Test door switch and is good. Disassembled unit for further inspection of all components. Found busted belt and burned harness at motor. Need to replace belt and main harness. Ordering main harness, motor, and blower wheel. Need 2 hour weigh time. Office to reschedule ; ordrng 1 W11568017 (Harness) and 1 2hrweigh and 1 WPW10396039 (Motor) and 1 W10709771 (Blower wheel)"

"Arrived on site for F2-E0 error. Upon arrival, inspected unit and confirmed error code F2-E0 keypad error. Turned off breaker for 5 minutes. Power cycled unit and there is no change. None of the buttons are responding. Need to replace control. Ordering control. Office to reschedule and ; schdld next appmnt for 11/20 WED !"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found moisture built up on the ice maker fascia and ice bin door gasket. I placed the unit in diagnostics and checked error codes for the ice maker in test 56 and found E2-motor lost position. I tested the fascia heater in test 76 and found no voltage getting to the heater. I tested continuity to the heater and its good. I pulled the unit out and removed and replaced the hv control and retested the ice maker and ice maker fascia heater and the heater is getting 123V and in test 56, there no further error codes to the ice maker. I advised the customer of my repairs. Unit is operating as designed. No water leaks observed during service, job completed. WPW10675033"

"Arrived on site for dented door. Upon arrival, inspected unit and found dent on lower end of RC door. Ordering RC door and nameplate. Office to reschedule ; ordrng 1 LW10912313 (RC door) and 1 W11223753 (Name plate)"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that they think the noise is coming from the diffuser. I placed the unit in diagnostics and tested the diffuser in test #3 and when the diffuser door began to open the customer identified the noise. I also found the unit not leveled and a different humming noise coming from either the condenser coils or from the back of the unit at the compressor. I removed and replaced the diffuser and pulled the unit out to find the access valve on the compressor was resting against the back metal cover and making the vibration/humming noise. I adjusted the sealed system tubing at the back near the compressor and the noise stopped. I put the unit back in its space and leveled the unit and unit is operating as designed. No water leaks observed during service, job completed. W11236851"

"Arrived on site to install previously diagnosed and ordered parts. Due to the upper and lower spray arm failures, I removed and replaced the spray arms and tested. Unit is operating as designed. No water leaks observed during service, job completed. W10837249, WPW10498900"

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing error code F7E9-locked rotor. Cleared the code and continued with testing and the unit operated as designed; however, the washplate is making an abnormal noise and the tub assembly is shaking. I tilted the unit back and found the rotor bolt was missing and laying on the floor (photo). I removed the rotor and found a small amount of gearcase oil on the slider and clutch. I removed and replaced the gearcase, slider and clutch and calibrated the unit. Retested in diagnostics and unit is operating as designed. I adjusted the leaving feet to level the unit. Also noticed during service, an odor of vinegar. Customer advised that they use vinegar as a softener and I recommended they didnt use it directly into the unit as it will deteriorate rubber seals and some metals, which I found some rust around the bleach cup (photo). No water leaks observed during service, job completed. W11449841, W10754448, W10734521"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis I installed the handle studs/screws and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11157086, W10826179-2x"

"Arrived on site to inspect wall oven control panel not responding. Upon further inspection, I found the panel display flashing the manufacturer name then the do not disconnect power symbol. I cycled power at the breaker in an attempt to reset the controls and it continued to fail. I removed and replaced the control panel and programmed the unit and tested. Unit is operating as designed. I assisted the customer in connecting the unit to WiFi via the Whirlpool app on their phone and retested. Unit continues to operate as designed. Job completed. W11600370"

"Arrived on site to install previously diagnosed and ordered parts. Due to the left rear orifice holder mounting screw head shearing off and the base remaining in the orifice holder, I removed and replaced the orifice holder and installed two new screws. Reassembled the unit and tested and it is operating as designed. No gas leaks detected during service, job completed. W11699921-2x, W10674918"

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised that the ice maker made ice for about three days then stopped again and there is moisture/condensation build up on the front of the ice maker (fascia) and running down the ice bin door. Based on the parts ordered, I dont feel the entire issue has been explored. I found the ice bin door has been replaced before and there is moisture on the top of the ice bin and ice bin gasket and on the bottom of the gasket. I found moisture build up on the ice maker fascia as well. I placed the unit in diagnostics and tested the fascia heater in test 19 and found it getting 124V. I tested continuity to the heater and found it open telling me the fascia heater has failed which is one reason there is moisture built up on the fascia. I closed the left RC door and inspected the ice bin door gasket and found the bottom right corner nearest the left side wall is rolling causing an air gap (photo). While in diagnostics, I tested the ice maker in test 57 and it was making a loud noise during harvest and in test 56 it is showing error code E5-ice maker thermistor bad. I tested the ice maker fan in test 36 and it is operating as designed. And, tested the fill tube in test 45 and the ice maker filled with water. While testing at the UI, I found the UI not chiming when pressing the keys. I notified in house tech support of my findings since previous tech had ordered parts. Due to my findings, I am ordering the ice bin door, ice maker fascia, hv control, UI, and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 11/21/24 (SP). Will return with all pre-ordered parts. No water leaks observed during service, job completed. No parts installed today.; ordrng 1 W11637688 (Ice maker fascia) and 1 W11224256 (Hv control) and 1 W11171728 (Ice bin door) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 W11636544 (UI)"

"Arrived on site. Per tech support replaced compressor assembly,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on ran compressor test,compressor powered on checked low side pressure good. Used w11506635,w10841139"

"Arrived on site for no ice. Icemaker not running through a forced harvest,replaced icemaker ran harvest test passed,icemaker did not fill with water valve not getting energized,removed compressor cover ran harvest test passed,during fill valve losing power with movement through fuse on purple wire diagnosed unit will need a harness as well,ordering a new harness. Used w11700250; ordrng 1 W11609465 (Wire harness)"

Arrived onsite for unit not starting a cycle. Inspected and found lid strike broken in half and not engaging latch. Ordering strike. Customer needs earliest available appointment. Office to confirm availability as customer was not home during visit. ; ordrng 1 W11457841 (Strike)

"Arrived on site for no lights. Diagnosed defective led modules,replaced all led modules lights working as designed. Used 2 wpw10515057,wpw10515058"

"Arrived on site ,replaced belt switch W11247665. Unit is now performing normally. Job complete"

Arrived on site for washer machine not draining. Inspected unit at the drain pump and found wire harnesses snapped. Repaired wire harness and tested. Ran test cycle and a normal cycle. Unit is running normal as designed. If called back out with same issue return with new wire harness. Job completed

On arrival verified complaint of noise and no spin. Noise in dryer is rollers and belt. Unit will need repair kit. Washer is not agitating correctly due to damaged agitator. Unit may need a gearcase after agitator replacement. Ordering both agitator complete 285565 and gearcase w11454741. Reschedule for 2 call count due to job type. Office to reschedule. Customer requests 11/21; ordrng 1 W11454741 (Gearcase) and 1 285565 (Agitator complete)

"Arrived on site to replace faulty gear case. Upon disassembly found that wash plate,bolt,cam and gear case needed to be replaced. Replaced all parts reassembled and tested. Unit is now working as designed and no leaks present at this time. Job completed"

On arrival verified complaint of no heat and noise. Ran cycle and mag is buzzing. Replaced diode and mag now buzzes worse. Will need to replace mag on return. Office to reschedule when mag is available installed w11256462; saved tckt

On arrival verified complaint of f7e1 error code. On inspection found broken wire harness to cap. Unit will need a wire harness and clip per SP w11750573. Ordering w11284522 and reschedule for 11/20; ordrng 1 W11284522 (Wire harness clip)

"Arrived on site to test unit for not spinning. Upon arrival customer stated previous repair did not fully fix the issue, still not spinning clothes out. Tested unit, when running a drain and spin unit would not reach targeted speed. Inspected under the unit components, found rotor bolt has seized to the gear case. Had to drill out the bolt, found wear on both the clutch and slider. Recommend replacing gear case, clutch, slider, and control. Contacted claims thread for autho, replaced gear case (W11449841), clutch (W10754448), slider (W10734521) and control (W11419171). Tested unit, all components are properly engaging and unit is now reaching targeted speed and spinning clothes out. Unit is running as designed, no leaks detected, job complete."

"Arrived on site for washer jumping to end cycle after barely agitating. On arrival found no errors but found capacitor and actuator both had broken and replaced both with W11395618 cap, w11481722 actuator. Retested washer and found it complete cycles as designed with no leaks. Call complete ; ordrng 1 W11395618 (Cap from 430915/ross)"

Arrived on site for ice machine not making ice. On arrival found water pressure reduced and valve wasnt passing water through properly. Replaced valve w10881366 and tested unit then found hosu8mg wouldnt seal to filter and would slightly leak when filter was removed. Ordering W11266112 housing and rescheduled customer for 11/20/24; ordrng 1 W11266112 (Housing)

Arrived on site to test unit for no ice production. Found feeler arm was warped and getting caught on ice mold tricking unit into thinking bin was full. Replaced ice maker(W11455232). Ice maker completed harvest properly. Unit is now working as designed. No leaks detected. Job complete

"Arrived on site and replaced previously diagnosed drawer assembly(includes detergent level sensor)(W11621181), detergent pump(W11596130) and drawer(W11413340). Unit now working as designed. No leaks detected. Job complete."

"Arrived on site for burning smell in oven, removed from wall. Removed covers. Ran microwave and found burning from sensor connection behind the filter board. Replaced wire harness which includes sensor. Verified operation. Call complete"

Apartment 727. Arrived on site for light not working. Confirmed door switch is broken and staying in closed position. Per office ok to proceed with repairs replaced switch. Verified operation. Call complete.

Arrived on site to test unit for light not turning off and blowing bulbs. Found relay stuck on control. Called safety and was advised customer would be responsible for cost of repair. Customer stated she will be purchasing new unit. No parts replaced at this time. Job complete. SR7740266686

"Apartment 924. Arrived on site for washer not completing cycle and leaving clothes very wet. Unit was unplugged. Starts drain pump when plugged in. Found f1e1, f3e1, f2e1. Unable to run any test as drain pump starts again. Blew through pressure hose to ensure it is not clogged. Replaced control. Recalibrated and verified operation. Call complete. W11607637"

Arrived on site to test unit for tripping breaker when oven in use. Removed ground wire from terminal and heated unit to 500?. Powered unit off and reattached ground wire and heated again to 500?. Documented with Techline and no other parts recommended at this point. If breaker continues to trip while oven in use advised breaker would need to be replaced. No parts replaced at this time. Job complete. SR#7740336327

"Arrived on site for oven tripping breaker. Voltage coming in is rd-bk=211, each to white= 122v each to G= bk-122, rd-g=123, wh-g= 0 v. Replaced control, and both elements. Bake element pulls 8 amps. Broil pull 12 amps. Voltage at element is 208 when activated. Called tech support. File# 7740335686.:"

Arrived on site for machine not working. Shows f8e4. Customer has to cut power. Found f8e4. Inspected and found water in overflow tray. Ran diagnostics. No leaks. Pulled from center and removed door panel. No leaks found. Found cabinet seal warped. Causing door not to seal properly on left side. Used heat gun to properly form gasket. Verified operation. No leaks.

Arrived on site to test unit for freezing items in RC. Found diffuser not responding. Replaced diffuser assembly(W11645127) and when trying to plug in noticed pin to blue wire was bent and preventing proper contact in molex connections. Bent pin back into place and verified diffuser now opening and closing as designed. No leaks detected. Job complete.

Arrived on site to test unit for deli drawer handle falling off. Found handle studs were loose. Secured studs and handle. Unit now working as designed. No parts replaced at this time. Job complete.

Arrived onsite for washer making grinding noise. Customer stated that now the unit will not spin or agitate. I checked the bottom of the unit and found belt debris present. I pulled off the cover and the belt came off with it. I found the cam nut loose and allowing play on the cam up and down. This play caused the belt to fly off and grind against the pulley. I replaced the cam and belt and tested unit. Unit is now operating with no issues and operates as designed. No water leaks present at time of service. Call complete. Installed W11239857 BELT AND W10721967 SPLITCH ASSM W.

Arrived onsite for dishwasher panel bowing out. I confirmed the panel was bowed. I replaced the panel and ui control as I saw moisture around the control indicating it has gotten wet. After replacing both parts unit is running as designed. No water leaks present at time of service. Call complete. Installed W11632709 panel-ui and W11460908 Console.

Arrived onsite for refrigerator not making ice.-7 Freezer 38.4 RC. Temps checked good and no error codes present. All sources lead to icemaker not working correctly. I replaced the icemaker and advised the customer he should see a bucket of ice between a day and a half. No water leaks present at time of service. Call complete. Installed W11658802 ICEMAKER.

"Arrived on site for washer not draining. Found tub of water . Removed water , found wire harness broken to pump motor . Replaced lower harness W11643701. Ran diagnostics all checked normal. No water leaks detected. Job complete"

"Arrived on site for fridge not making ice . Tried reset button ,IM not responding . Replaced icemaker W11700250. Ran harvest , IM a harvested and filled . No water leaks detected at time of service. Job complete ."

Unit 11a2Arrived on site for oven not heating . Ran diagnostics no error codes . Found thermal fuse has failed . Elements test normal. Replaced fuse WP8304452. Ran preheat . All checked normal. Job complete .

"Arrived on site , replaced transformer W11672685. Unit is now heating to wp specs . Job complete ."

"Arrived on site for 8-4 error code . Found water in driptray . Ran diagnostics wash got 8-4 ,10-2 error code . Found during test wash excess soap foam . No leaks detected. Ran couple cycles on normal. No leaks detected, tried flushing out soap . Advised customer on rising off any dish soap off before putting in dishwasher . Instructed on running a cleaner every once in a while . No leaks detected at time of service . No parts installed . Job complete"

Arrived onsite for dryer not drying clothes. Upon arrival I checked temps with the vent on and found it to reach 159 and when cycled off it would drop very slowly. I checked temps with the vent off and found the dryer to hit 179 and then when dropping it would drop much quicker. I inspected the outside vent and found lint all around the exit. Customer will need vent cleaned and advised them of getting a flap installed instead of the screen. Call complete. No parts installed.

Arrived onsite for washer with water constantly trickling. Upon arrival I found a F8E3 overfill error present from the valve weeping and a F8E1 NO FILL. Present I confirmed the cold water was backed up on the valve not allowing proper wash to occur. I replaced the Valve and Waterline switch. Unit now operates as designed. No water leaks present at time of service. Call complete. Installed WPW10448876 SWITCH-WL AND W10599356 VALVE.

"Arrived on site for 6-1 error code . Controls are not responding . Checked ui to control connections , no change on ui. Found some moister on control . Also found vent gasket not positioned correctly . Fix foam gasket . Replaced UI control W11632709 . Ran diagnostics. 6-1 error code . Cleared error code. DW passed wash test . Ran normal cycle to clean out soap pod . No water leaks detected. Job complete"

Arrived onsite for microwave making loud noise and not heating. I inspected the inside of the unit and found the diode had blown. I took a picture of the diode. I replaced the diode and the unit now sounds as designed and heating as designed. Unit is now functioning as designed. Call complete. Installed W11256462 Diode.