Arrived onsite for refrigerator that is not producing ice. Upon inspection I found that the unit had water coming into it. Upon further inspection I found that the icemaker had the wrong harness installed. I replaced the icemaker and found that the unit is now working as designed. Job complete.

"Arrived onsite for a top load washer that is having issues draining. Upon arrival I put the unit into diagnostics and found no codes stored. Upon further inspection I found that the drain hose was not installed properly it was too far down the standpipe causing a Siphoning effect Causeing the unit not to fill with water.After Correcting this I tested unit several times And found unit operating as designed, filling, Agitating, spinning and drain normally. No leaks job complete."

Arrived onsite for refrigerator not making ice. On inspection put the icemaker in harvest mode. It called for water and non came. Took the filter out and did harvest mode again and still no water. Checked the water input to the fridge and there was no water to the fridge.CX did not want her built in Jen Air to be moved to turn the water on. The unit is working as designed and no water leaks detected during service. FC -3 Rc 34?

Arrived onsite for dryer not heating. Upon arrival test unit. Unit tumbles but does not heat. Checked polarity and not getting 240 from L1 to L2. Found 240 at wall. Noticed that wiggling the cord into socket in a certain position allows 240 to flow to unit. Unit is operating as designed.Advised customer to have electrician replace wall outlet. Job complete

"Arrived on site and inspected refrigerator and found all items in freezer are frozen and temperature in refrigerator is good. Disassembled freezer and inspected evaporator and found frost pattern looks good. Sent a short video to KB/service management. Air vents to fresh food section are clear and drain is clear. Customer does have a lot of food in the freezer and this couldve possibly of caused a air gap or some blockage to internal airflow which has already corrected itself. No further repairs required at this time, job complete"

"Arrived on site for washer, inspected unit and work area. CX complaint is that unit stopped spinning. Entered diagnostics and found stored error codes F2E1, F7E1. Put unit in calibration mode and motor did not spin. Powered down unit and tested capacitor. Capacitor had no resistance. Replaced capacitor and re calibrated. Unit completed calibration. Ran cycle through diagnostics. No error codes were found. No water leaks present during service. Job complete."

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E4-float switch. Cleared the code and continued with testing. I removed the toeplate and inspected the overflow pan and found a little amount of water. Also found old water stains from previous dishwasher. Continued with testing and the unit is operating as designed. I found a small amount of suds in the tub after testing. I retested again and unit continues to operate as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to test unit for no drain, tested unit found disposal plug was not removed, removed Plug, ran diagnostics cycle all components tested good, no leaks detected job complete"

Arrived to instal previously diagnosed and ordered part. I removed and replaced the control and tested. The unit had all functionality returned and it did not generate any errors through three complete automatic service test modes. I added a drain safety strap and corrected the drain tube routing. No leaks observed during service.

Arrived onsite to perform SP W11540964 after doing so I tested the unit and found unit operating as designed. Job complete. No leaks

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on and the timer not operating properly. The customer advised they recently had a power surge and thats when the dryer stopped heating. I tested voltage at the timer and got 0V. I tested voltage at the block and got 124V between the L1 & L2. I got 124V between L2 (red) and Neutral and 0V between L1 (black) and Neutral. I advised the customer of my findings and cycled power at the breaker and rechecked voltage and got the same results. Due to the surge, I replaced the timer and recommended the customer have a certified electrician take a look at the breaker and outlet and once they have the electrical issue repaired and t(e unit continues to fail, to call and schedule service. Unit left unplugged for safety and no lint observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the ice clumping in the ice bin from the ice door not sealing properly, the ice bin door gasket not staying intact and the ice bin being cracked, I removed and replaced the ice door, ice bin door and ice bin. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to replace previously diagnosed FC thermistor, replaced FC thermistor, due to a defrost issue that keeps happening replaced evap harness with bi-metal, control UI and control as precautionary, powered unit on, heater is engaging, evaporator developed a good frost pattern, unit is now functioning as designed, no leaks detected job complete"

"Arrived on site and inspected ovens and did not find any issues. Ovens reached preheat temperature within expected amount of time and are operating normally, could not re-create customers experience. If issue continues bring back temperature sensors."

"Arrived on site for low ice production. Found ice cubes stuck between housing and shut off arm,removed housing cleared ice cubes from housing."

Arrived onsite and found unit operating seized compressor and no cool. Emptied unit of r600a and removed and replaced compressor and installed new drier and installed access valve. Pulled vacuum for 20 minutes after verifying joints were not soldered shut. Charged system with 68g of R600a and tested operation. Unit is now operating as designed with a proper frost pattern. All checks good.

"Arrived on site for dryer, inspected unit and work area. CX complaint is that keypad no longer makes a sound and the unit squeals when in use. Set volume level for keypad to high. Opened dryer and found worn wheels and idler pulley. Replaced repair kit, including idler pulley and wheels. Unit is operating as designed. Job complete."

Arrived onsite to replace damaged console. Upon arrival inspected unit. Found console separating causing button functions not to operate. Replaced console and tested. Unit is now functioning properly. Job complete

"Arrived to inspect cooling issue. CX stated the unit never fully cooled after last attempted service. I did find the evaporator badly frozen from outside the cover, but the system was running and I performed checks, including thermography, all bare metal with polymer applied. The amp draw of the unit was .78 and the high side at the compressor was 149F. At the middle of the high side discharge tube, between the compressor and condenser and at roughly 20 inches from the high side discharge, the temperature was down to 126F. 107 was measured at the end bend of the first row and 104 at the center of the third row. Frontal condenser temperature was 68F and return from the cabinet/evaporator was 61F, even with the ice mass in the evaporator. Temperatures were measured with the rear cover removed and after 10 minutes. Pressures were 150 psi and 2 of vacuum. At rest, the unit showed 44 psi after fully balancing the system. Evaporator cover removal revealed the ice was only built up along the first two upper and outer rows (the entry point for this type) and was ice free on the front lower 2/3rds and clear all the way up the back wall to the fan area, across the entire width of the evap. Initial impressions were of a low side leak and I removed the ice and pressurized the system to 140 psi of N. After 15 min, there was a loss of 3 psi, but no signs of any leaks at the evaporator or low side in the lower unit area and sprayed with leak check solution as well. I isolated the Yoder loop and pressurized to 250 psi and within 5 minutes there was a 3 psi drop and 6 at 10 min. I contacted the MFG, tech Adrian and advised of my findings. File# 7734814806. Either myself or the CX will be contacted. No leaks observed during service and I shut off water to the unit."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new evap cover and door gasket. And tested unit and found unit operating as designed. Job complete

"Arrived to inspect cooling issue. I found the unit had lost all cooling after three days, according to the CX. Inspection revealed the Lokring connector at the capillary entrance of the recently replaced condenser had failed with very visible dye. Further inspection yielded the likely original issue, the condensate pan warmer had ruptured and I could detect deformation of the normally smooth surface due to several inches of the tube corroding under the plastic coating. There was an area that had been damaged, likely during manufacturing, and caused the moisture incursion into the polymer jacket over the steel tubing. I removed and replaced the warmer assembly and the condenser connector as well. I vacuumed the system to 210 microns and it held for an additional 15 minutes with no loss. I charged with the MFG prescribed 5.5 oz and tested. The unit operated and cooled as designed. No leaks observed during service."

"Arrived on site to test unit for grates not sitting properly on cooktop preventing proper use. Verified right side cooktop was not inserted properly causing excessive wobbling of grates. Adjusted cooktop, unit now working as designed. Job complete."

"Arrived onsite for washer making intermittent noise during spin cycle. Upon arrival inspected unit. Ran diagnostics and found no issues. Ran auto cycle and no noises. Ran load and noise surfaced. Disassembled entire unit. Found manufacturer debris in between basket and tub. Removed debris and tested. No more noise. Unit is functioning properly. Drain is functioning, unit was paused due to unbalanced load. Job complete"

Arrived on site to test unit for noPower. Test unit and found 120 to white. Removed terminal block and cleaned wires test unit and unit test good job complete.

Arrived on site for fridge not making ice . Ran harvest and IM didnt advance. Valve is working . Replaced IM . Maker harvested and filled . No water leaks detected at time of service. Job complete

"Arrived on site for wall oven, inspected unit and work area. CX complaint is that top unit makes a loud vibrating noise coming from the fan while in use. Entered diagnostics and found no error codes present. Tested cooling fan and convection fan. Noise was present in the convection fan test. Removed back cover and found convection fan loose t from the back of the wall oven. Fan blade had a wobble to it. Straightened fan blades out. Unit is operating as designed. Job complete."

Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor and filter drier and followed r600 procedures for vacuum and charging. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived Onsite For loud knocking noise when in use. Upon arrival test unit and unit is operating correctly with no un ordinary sounds. Customer states that the noise is louder when wet clothes are drying. Replaced supports with repair kit. Test unit with clothes and unit is operating as designed. Job complete

"Arrived on site to replace previously ordered parts for washer. Replaced cam, belt, and shifter. Tested unit and found all is functioning properly at this time and no leaks were found at time of service."

Arrived onsite for a cooktop with knob bezel that is not Adhering to the cooktop surface. Upon inspection I found this to be true I deactivated the glue on the bezel with my heat gun and stuck it back on. Unit operating as designed. Job complete.

Arrived onsite for dryer not heating. Upon arrival inspected unit. Found unit powered on and is tumbling but not heating. Verified incoming voltage and found 120vac on both L1and L2 but the lines cancelled each other. 0vac across L1-L2. Notified customer that an electrician will be needed to resolve the issue. Also unit is loosing complete power when moving the cord at the receptacle. Once supply voltage is correct unit should function properly. Customer will monitor. Job complete

Arrived onsite and found unit unplugged in storage. Report of defrost issue. Verified heater is good and connections secure. Thermistor slightly out of range. Replaced thermistor. Unit is now set up to operate properly.

"Arrived on site ,replaced suspension and drain hose . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

Arrived onsite for SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778?installed heating element. Tested unit in diagnostics mode. Unit is working as designed. No water leaks detected during service.

Arrived on site to diagnose a dryer that is taking too long to dry. Found external venting clogged preventing airflow through unit. Advised customer on findings and that venting issue will need to be resolved prior to using unit.

Arrived on site for washer not staying balance during spin cycle. Upon arrival confirm this year in town cause of failure was due to unlevel unit with feet not being properly adjusted to keep unit in place. Was able to adjust in love with unit and ran a drain and spin test with multiple towels to ensure unit was properly balanced. No leaks detected in unit now functioning as design. Call complete

Arrived onsite for refrigerator not making ice. Upon arrival inspected unit. Ran ice maker harvest and completed. Called for water and heard valve energize but no water. Pulled unit and found supply line not connected. Connected supply and tested. Unit is now functioning properly. No leaks present at this time. Job complete

Arrived onsite for S.P W11540964. - Special Project S17304 - PRE-ID Heater Bushing W11537778?installed heating element. Tested unit in diagnostics mode. Unit is working as designed. No water leaks detected during service.l

"Arrived on site to test unit for no power, tested unit found unit has power but does not turn off when door is open, found broken door switch, replaced switch, tested unit, unit now functioning properly, job complete"

"Arrived on site for dryer, inspected unit and work area. CX complaint no power to unit. Tested voltage and only had 120VAC and it needs 240VAC to come on. Advised CX to get a professional electrician to check plug and wiring. CX will contact if any further problems continue. Job completed"

"Arrived on site for a dryer that is not drying clothes intermittently. Inspected unit and work area. The customer advised that they have run through several loads where the dryer works perfectly fine but other loads do not complete the cycle and have left the clothes completely soaking still by the end of their drive cycles. I ran the unit through diagnostics and did not find any stored error codes. Ran the unit through diagnostic testing and all passed testing. Ran the unit through a normal dry cycle and found the unit heating and tumbling as designed. Spoke to SW and was advised that the issue could be with overloading or overly saturated clothes that were going into the dryer potentially causing the issue. Advise the customer that due to inability to replicate any issues or find any problems with the unit, we would not be able to make any necessary repairs. I also explained that when certain parts fail, they would fail every time, not intermittently. Are the customer advised that he thought that there may be some kind of drain pump problem but was unsure. I did verify the drain pump was fully operational and functioning as designed. Call complete."

Arrived to instal previously diagnosed and ordered part. I removed and replaced the thermostat p/n W11568584 with truck stock and tested the unit. All functions were restored to normal. Operational test good.; used 1 W11568584 (Thermostat) from stock

"Arrived on site to test unit for flames too high. Adjusted flames height, unit working as designed. No leaks detected. Job complete."

"Arrived on site to diagnose a refrigerator that is making unusual noise. Found lines in compressor section causing vibration noise, and repositioned line to reduce issue. All is working properly at this time and no leaks were found at time of service."

"Arrived on site to test unit for clicking sound when door opening. Found loose screw. Secured screw, unit working as designed. No leaks detected. Job complete."

"Arrived on site and replaced freezer door, job complete"

Arrived onsite to install previously ordered parts. Installed new control. Test unit. Unit operates as designed. Job complete

Arrived on site for refrigerator with misaligned freeze drawer(middle) in fc. Upon arrival confirmed with you and found closet failure was the middle drawer falling apart and not locking in a place properly and allow food to stay in place. Was able to adjust and realized middle drawer and verified unit could open and shut as designed with no air gaps. Call complete

Arrived onsite for vent hood lights not working. On inspection found it was the fan switch that was not working. Removed switch from vent hood tested the switch and the fan was working. Reinstalled the switch and it quit working. Removed it again and it was working fine when not installed. I reinstalled the switch with out the back cover on and the fan worked. But back on with out the screws and the fan worked. When screws are tighter all the way down the fan stop operating. I reinstalled the screws and just snugged them lose to the cover and the fan is working fine.

Arrived onsite for right oven door will not open. Upon arrival inspected unit and door is locked. Found the latch is stuck in the locked position. Need to replace latch. Replaced latch an test unit. Door now open and closes correctly. Job complete

"Arrived on site for freezing in fresh food. Freezer cooling correctly,found few items in fresh food ran diagnostics all test passed,adjusted freezer setting to lower air entering fresh food compartment"

Arrived on site for 10 an oven that has no power. Inspected unit and work area. Did confirm that nothing was working inside or on the oven itself. Checked voltage going to the control and found 122 V. Found the control making some clicking sounds but nothing happening with the user interface. The unit will need a new user interface and control for repair. Ordering parts in the office will need to contact the extended warranty due to multiple parts. Please contact the customer if parts can be found for a reschedule date.; ordrng 1 4451349 (User Interface) and 1 4453193 (Control)

"Arrived on site for soap not dispensing . Ran diagnostics was and found water staying in dispenser, valve is working . Replaced draw . Ran diagnostics all checked normal. No water leaks detected at time of service.

"Arrived onsite for My refrigerator ice machine does not make ice. Also, both the refrigerator & freezer lights do not turn on anymore. Upon arrival inspected unit and found FC module is out and RC door switch needs to be replaced. Also found water dispenser is not operating. water filter needs to be replaced to fix ice maker and water dispenser issues. Left water filter off of the unit. ordrng 1 WP2149705 (Switch)"

"Arrived on site for washer motor not spraying . Ran diagnostics got 8-2,6-6. and wash motor ran for a few min then quit . Wash motor is getting voltage 8-2,6-6.; ordrng 1 W10605057 (Sump motor)"

Arrived on site to test unit for unit shocking customer. Test unit and found melted bake element stock to cavity. Causing terminal block burn out. Will need new main harness and bake element and fuse. ordrng 1 W10779716 (Bake element) and 1 WP3196548 (Fuse thermal) and 1 W11171883 (Main harness)

"Arrived to inspect additional leak. I found the sump assy had a prior leak to the damage that was missed. There was additional damage to the fill tube and the CX will contact a professional to remedy the issue prior to calling back for the sump and fill tube. ordrng 1 W10902372 (Sump Assy)

"Arrived on site to inspect refrigerator door flap loose. Upon further inspection, I found the mullion on the left RC door was damaged at the top clip and the center clip was damaged, as was the mullion heater harness (photo). I am ordering the mullion and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site to test unit for unit locking it self. Found bad control board and sensor and latch. Will order new sensor office to reschedule ; ordrng 1 W10859573 (Sensor)

"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found ice accumulated at the bottom front section of the ice bin and on the ice bin door lower gasket (photos). The ice bin was completely full of good ice cubes. Inspected the ice maker and found no signs of water leaks on the lower left corner the fascia. I tested the ice maker and in test 56 there were no error codes. I tested the harvest in test 57 and it harvested correctly and all cubes were the same size. I did find some of the cubes were joined together as if the ice maker fill was overfilling. I tested the fill tube and the IM did not leak, but the water was at the front edge of the tray. I contacted techline and spoke to Robert and advised of the complaint, previous repairs and my findings. Robert recommended replacing the ice maker, dual valve and installing a pressure reducer to the water line at the back of the unit. He provided SR#7734807723. I advised the customer of my conversation with the manufacturer and I am ordering the ice maker, dual valve, pressure reducer and pex water tubing. Office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11579560 (Ice maker) and 1 W11482383 (Dual valve) and 1 W10786952 (Reducing valve) and 1 8212547RP (Pex tubing)"

"Arrived on site for a cooktop that wont turn on the left front burner. Inspected unit and work area. Did confirm the customers complaint and noticed that the element on switch was on. The customer advised that when this went out, that cooktop on light has been stuck in the on position. Removed the glass cooktop and checked continuity on the element. Was able to verify proper continuity through the element. The unit will need a new Internet switch for repair. Ordering the part in the office will need to contact the customer about a return date due to an out of stock item.; ordrng 1 8203534 (Infinite switch LF)"

"Arrived on site for freezer not cooling. Upon arrival confirmed issue. After further testing found all hardware including compressor and fan all functioning as designed. Found evap coil not frosting over or showing any signs of moister buildup or coolness to the touch after 15 run time. Found unit will needs sealed system repairs. Will need office to reschedule once availability of parts is known, for a 2hr garage repair.; ordrng 1 WPW10750849 (Compressor) and 1 W11507067 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Cnote (Needs 2hr ss for am. Unit in garage)"

"Arrived on site for water leaking and ice build up in freezer. Found gap at freezer door seal,remolded gasket checked door seal good. Traced water leak to valve,found water leaking between valve and filter head connection,removed connection reinstalled same issue ordering a new valve and filter head. ; ordrng 1 W11346622 (Reservoir) and 1 W11548535 (Valve)"

Arrived on site. Removed new drawer from packaging found drawer warped ordering another drawer up.paced pictures. Office to check drawer before setting call up; ordrng 1 WPW10493169 (Drawer)

Arrived on site to test unit for not starting. Found cold valve completely restricted with build up. Cleared build up as much as possible valve now opening enough to run. Recommend replacing valve. Office to reschedule. ; ordrng 1 W11210463 (Valve assembly)

"Arrived on site and inspected washer and found gear case has failed. Attempted to remove wash plate and found it is also seized.

"Arrived on site to test unit for constantly draining. Would need control(W11616491) and two man."

"Arrived on site and found Console was ordered not user interface, correct part will need to be ordered; ordrng 1 W10911024 (Control panel)"

"Arrived onsite for oven door gets extremely hot when in use. Upon arrival customer explained where the door heats up. Inspected gasket, hinges, and ensured door is not warped. Ordering insulation kit W11025151 per Service Pointer #: W10917778 Office to reschedule ; ordrng 1 W11025151 (Insulation)"

Arrived on site for a dishwasher with long run times. Upon arrival the customer stated the unit will run indefinitely unless stopped. I put the unit into diagnostics mode and found stored error code F5E1 for door switch open. I then ran a diagnostics cycle and found the OWI sensor bad. I replaced the sensor and test the unit again. After the cycle I found the UI shorting out and the buttons would randomly activate themselves. I am ordering the console and control to replace. I found the unit under a 2 year manufacture Costco warranty so no fee collected. Office to reschedule. ; ordrng 1 W11192369 (Console) and 1 W11305296 (Control)

Arrived on site to test unit for ice melting. Customer stated ice seemed to be melting and weird ice build up. Found valve weeping and water pressure at 78psi. Recommend installing regulator and main inlet valve. Ice maker responding as designed. No stored error codes. Heater and fill tube receiving proper voltage. Office to reschedule. ; ordrng 1 W11482025 (Inlet Valve) and 1 W10786952 (Pressure Valve) and 1 8212547RP (Line kit)

"Arrived on site for JennAir microwave/oven combo randomly turning on and off. I inspected the unit and work area. I found the right side door switches, barely making contact. Causing the oven to randomly turn come out of standby mode. I am ordering the interlock switches. The office will reschedule when we have eta on parts.; ordrng 1 W11449277 (Interlocks)"

"Arrived on site for kitchenAide professional range, front right and left burners not igniting and the small oven door not closing properly. I cleared any burrs in the burner head and found the burners igniting. I replaced the small oven door hinges and found it closing properly. I am ordering the console trim as it is not sitting flush and has a warp. The office will reschedule when we have eta on the parts.; ordrng 1 W11402036 (Console)"

"Arrived on site for ovens not working. I inspected the unit and work area I found fault codes F3e1 left oven sensor open, f8e0 main oven cooling fan not functioning. I reset the controls and found the large oven working, but the small oven flashes amber and will not exit. I am ordering the UI controls and oven temperature sensors to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 2 W11355248 (UI)s and 2 W10859573 (Oven temp sensor)s"

"Arrived on site for KitchenAide over the range microwave interior light not working and the display going off. I found the interior light working, it I found the vent hood light not working. I verified the customer is using the correct bulbs. I found the light will not turn off. I found the relay in the control has failed. I am ordering the pcba control(W11545876 )to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11545876 (Pcba control)"

Arrived on site for a refrigerator not dispensing ice. I test the unit and found the auger motor would turn about a quarter of an inch and freeze. I replaced the auger motor and found the same issue occurring. I put the unit on crushed ice and checked voltage at the auger motor from the brown/white to blue/white wires and found it dropping from 90VAC to 10VAC. The motor should get a constant 120VAC to work properly. Due to this I am ordering the UI and main control to replace. Upon further inspection I found the IM auger shaft holder broken. Order as well to replace. Office to reschedule.; ordrng 1 W10836024 (UI) and 1 WPW10200659 (Main Control) and 1 W10785288 (IM Auger Shaft Holder)

"Arrived on site to install previously diagnosed parts and attempt to remove the washplate with the washplate removal tool. I was still not able to remove the washplate. Due to this we will need to do a tub rebuild and install the suspension still. Ordering all parts for this and a two hour job. Office to reschedule and get autho. ; ordrng 1 W10752283 (Washplate) and 10 HubNutScrews and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Drain Pump Filter) and 1 WP8533928 (Drain Pump Filter Screw) and 1 Cnote (AUTHO), states that autho needed"

Arrived on site to test unit for unit not going up on its own and fan not turning off when down. Replaced motor test unitAnd unit worked correctly for about 15 times going up and down then it went back to doing the same thing. Couldnt call Techline due to them being in training. Will need to call Techline.

I have gone site to replace door panel and found while removing handle one of the handle mounting screws broke/sheared. New ones will be needed to reattach handle; ordrng 2 W11157086 (Stud)s and 2 W10826179 (Screw)s

"Arrived on site and found motor is not moving, found capacitor has failed and after replacing it washer is still not moving. Do not see any voltage from control board to motor during automatic test cycle. Will bring back control board, lower harness, and motor to ensure repair on next visit; ordrng 1 W11556725 (Control) and 1 W11026785 (Motor) and 1 W11590868 (Lower harness)"

"Arrived on site to diagnose washer that is starting on its own and constantly running drain pump. When unit is plugged in, it just runs the drain and will not unlock. Checked error codes and found F13,11,43. 2 are unlisted in tech sheet, one is for failure in the lock circuit. Can not get unit to break drain loop. Ordering control and lock to resolve the lock error, pressure switch and UI to resolve the constant drain. Drain pump is burned out and also needs replacement. Autho needed. On return visit customer will have unit pulled out and unstacked so we can service. Office to schedule when we have autho and all parts.; ordrng 1 W11044866 (Pressure Switch) and 1 W11367297 (Ui) and 1 W11035628 (Door Lock), states that autho needed"

"Arrived on site to diagnose range that has control clicking and resetting. Burners are good, control is causing issues. Found good voltage. Disconnected all loads from control and found its still clicking when powered, indicating failed control. Ordering new control to resolve. Office to schedule when we have part. ; ordrng 1 W11528352 (Control)"

"Arrived on site for oven, inspected unit and work area. Maintenance explained broiler would stay on after using and shutting it off. I tested unit with my meter and found the temps increasing after it was shut off. Relay is sticking and will need to replace the control board to fix. Office to order parts and reschedule when its available. ; ordrng 1 W11567348 (Control)"

Apt 175 building 14. Arrived on site to diagnose a range that is giving error code. Found stuck key error on display indicating control malfunction. Control will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W10894098 (Control)

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was unit making loud noises. Per maintenance they said there was ice build up on the evap fan. I tested the element and was good. Tested the voltage from the control to the element and had 120VAC. I will be ordering the control board due to to not sending proper voltage to go into defrost. Office to order parts and reschedule when board is available. ; ordrng 1 W11546690 (Control board)"

"Arrived to inspect lid issue. I found the lid was broken and will require replacement. During inspection, I found the gear case seals had ruptured and the gear case, slide and rotor will require replacement as well. Office to contact the CX to arrange return service. No leaks observed during service. ; ordrng 1 W11259006 (Lid Assy) and 1 W11393685 (Gear Case) and 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 Autho (Autho)"

"Arrived to instal previously diagnosed and ordered parts. The orifice holder that was sent our was incorrect and I ordered the correct part and added the RF front one due to issues with it. I added enough screws to ensure a solid installation upon return and advised the CX to not use the front left burner, leaving the knob off and in the adjacent drawer as the previous tech did. No gas leaks detected during service. ; ordrng 4 WP3368921 (Burner Head Screw)s and 1 W11028738 (Holder Orf LF) and 1 W11050487 (Holder Orf RF)"

Arrived onsite for MW not working. On inspection the MW was making a ticking noise. Turn the power off and found that there is a high temp sensor that is bad on the back left side of the MW. Ordering the wiring harness for unit. The oven was working. ; ordrng 1 W11316032 (Wiring harness)

Arrived onsite to inspect range with no control function. Tested voltage from the wall to the control and got 120v. No display or push button function. Wiring harness clips to control secure. Control will need to be replaced. Ordering W11393093 (control). Office to reschedule. ; ordrng 1 W11393093 (Control)

"Arrived on site for refrigerator ice maker, inspected unit and work area. CX complaint is that unit makes small ice cubes and the water pressure is low. Checked water valve and pressure was good. Checked filter head and was good. Replaced water filter and retested. Tested ice maker harvest in diagnostics and all checked good. Unit is operating as designed. No water leaks present during service.

"Arrived on site to replace RC evap cover, RV evap harness with thermistors and motor, RC drip pan and control. Unit was not thawed out on arrival. Thawed unit and removed excessive frost. Installed previously diagnosed parts, unit is working as designed.

"Arrived on site for no cool. Removed evaporator cover found ice ball on inlet of evaporator and corrosion on heat exchanger diagnosed a refrigerant leak unit will need a new compressor,heat exchanger,evaporator,heater pan and drier

"Arrived on site for cooktop, inspected unit and work area. CX complaint was knobs where not strait. I inspected unit and found no functional issues. Called techline and sent him pictures and he determined its cosmetic, spoke to Chris SR#7734782498. No leaks where observed during service."

"Arrived on site. At time of visit compressor and fans not running,powered unit off,let unit sit off for a couple min powered unit on compressor and fans powered on,removed evaporator cover,good frost formation on evaporator uploaded picture. Checked connections and drain no oil frost pattern increasing,advised customer possibly control not kicking out of defrost. Customer to monitor unit if unit cools correctly and issue reoccurs will need to replace the main control

"Arrived on site to diagnose refrigerator that is not cooling in either compartment. Examined unit and found both compartments at room temperature. Checked sealed system and found compressor is running, but very very weakly and producing no cooling at all. Unit has sealed system failure

Arrived on site for a dishwasher that is not draining. Inspected unit and work area. The customer advised that the unit stopped draining after they replace their garbage disposal. Remove the drain hose from the garbage disposal and found that the knockout punch had not been knocked through creating the issue. Not through the knockout punch and tested the unit. The unit began to work and operate as designedCall complete.

Arrived on site to install previous diagnose part. I gained access to the upper limit switch and replaced it with new. I tested the unit and found the unit working properly. Job complete.

Arrived onsite to install previously ordered part. Replaced motor. Test unit and uni operates as designed. Job complete.

"Arrived on site to test unit for no ice production tested unit found UI has no lights and customer stated it stopped working a while back, before a proper diagnosis can be made for no ice production dispenser board and UI will need to be replaced

"Arrived on site for a dryer making a loud abnormal noise. I test the unit and found it making a loud thumping noise. I gained access to inside the unit and found the back 2 rollers, pulley, and belt badI installed the new parts (only 2 of 4 rollers installed) and then test the unit. I found it now working as designed.Call complete."