"WED5605MW0 Arrived on site for unit not powering on. Upon arrival, found the unit have correct voltage going to the unit but unit has no display. Proceeded to replace controls and console. Unit came back on. Tested all buttons and cycles. Unit is now functioning as designed. W11583883 console, W11565020 control"

"Arrived on site inspect unit for error code f3e1. Replace thermistor and thermistor harness. Unit threw code after a couple minutes. Spoke with tech line, tested harness at control, per tech line harness has a short SR#7739184344. Will need to order harness and return. USED WPW10298258 WP8577274 Rescheduled for 6/4; ordrng 1 W11310055 (Harness)"

"Arrived on site to follow up on washer not dispensing fabric softener. On arrival I was starting a cycle, and noticed that there is actually a toggleable setting to turn fabric softener on. I advised on how to enable the fabric softener setting. Unit working as designed, softener has just moved to a toggleable setting. Repair completed. No parts used."

Arrived on site for dryer leaving lint on the floor. Found the vent tube was not conn3 Ted. Found the tube from house was smashed. Used pliers and bent tube back in place. Reattached vent tube. Verified good draft. Working as designed. Call complete.

Arrived on site for fridge not making ice . Tried reset button . IM a would just hang up and not harvest . Replaced ice maker W11546935. Ran harvest . All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site to diagnose dryer that was not heating at all / powering on. On arrival checked voltage and found no power present. Checked breaker and found breaker tripped. Customer told me the unit did not fail while in use, they just tried to use it one day and got no response. Tested unit and found it heating normally and not tripping breaker. Breaker is a GFCI. Advised to contact builder of nuisance tripping continues to use an updated or non gfci breaker. Repair completed, no parts used."

Arrived on site for range not heating correctly. Upon arrival found sensor wpw10181986 out of range and replaced it. Tested unit and found it heating as designed. Call complete

Arrived on site for washer needing dispenser. Upon arrival conf8rmed issue and installed dispenser w10575334. Tested 7nti and found it working as designed. Call complete

"Arrived on site to test unit for flames too high. Tested unit found simmer flame is too high for customers liking. Adjusted simmer flame on all burners. Unit is now running as designed, no parts installed, job complete."

Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced the magnetron thermostat. I tested the microwave and found it putting out 1000 watts and working as designed. Call complete. Office to charge the CC on file. Call complete.

"Arrived on site with new parts. Removed drum. Replaced gear case, clutch, slider, and stator. Reassembled and verified operation. Call complete. W11449841, W11195971, W10754448, W10734521"

"0665Arrived on site for noise complaint. Entered diagnostics fan powered on no odd noise,ran compressor test,variable speed compressor,complaint is when noise is at max speed informed customer normal operating sound due to variable speed compressor,continued diagnostics all test passed. No parts used"

Sr#7739143063 arrived onsite and determined unit has moisture in the cabinet from improper installation. This is causing mold on the grease in the cabinet and arcing around the hi voltage components. Advised customer on findings. Made safety report. No repairs recommended or approved.

"Arrived on site to replace previously diagnosed parts. Broke out washplate and replaced basket (W10752719) and washplate (W10902814). Tested unit, unit is running as designed, no smell present at this time, job complete."

"Arrived on site to diagnose oven that was not heating. Tested cooktop and found all good. I ran the oven and found it would click 7 times and as soon as it was lighting it cut the flame and went into safety lockout. I moved the igniter closer to the manifold and retested. Found it wouldn't spark at all. Did a control reset and retested. Found unit lighting and staying lit. No parts used. Advised builder to follow up if there is any other issue lighting the oven, and if there is we need to return with the following - DSI BOARD, MAIN HARNESS, IGNITER, CONTROL. Repair completed. ; ordrng 1 W11458864 (Main Harness) and 1 W10860916 (DSI BOARD)"

"Arrived on site to test unit for leaking water, tested unit found unit tub ring is cracked but not responsible for the leak, replaced tub ring do to damage but leak is coming from dryer valve, unit is running as designed, no leaks detected job complete installed W11662156"

"Arrived on site for rattling noise after previous visit. Upon arrival,inspected unit and found condenser fan was not secured on previous visit. Secured condenser fan. Test unit and is operating correctly. Job complete"

Arrived on site to test unit for not heating. Found gas valve was off. Turned valve on and unit now heating as designed. No parts replaced at this time. Job complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I went to replace the hub assembly first and attempt to remove the agitator. I found that the agitator would not come off the driveshaft. Are used WD-40 and a dryer belt to try to remove the agitator, but found that the agitator would not come off the driveshaft. I spoke to JC and was advised to order the agitator in gear case and just break off the agitator and hub assembly. Ordering parts and rescheduled the customer to 6/4.; ordrng 1 W11550891 (Agitator) and 1 W11454734 (Gearcase)"

"Arrived on site for unit, damaged, and console functionality. On arrival, inspected and found Lid and console damaged. ordering both parts for replacement. Office to reschedule.; ordrng 1 WPW10460919 (Lid)"

On arrival verified complaint of noise. Customer states unit was making noise on arrival. Turned unit on and off to allow for start up and advised customer noise level is normal. Unit is working as designed. Job complete no parts installed

"Arrived on site to replace pump and motor diagnosed on previous trip. Replaced pump and motor, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11025157"

"Arrived on site to inspect range cooktop burner not igniting. Upon further inspection, I tested the cooktop burners and found the back right burner does not arc, but is emitting gas. Also, I tested both ovens and found the large oven ignitor is arcing and the gas is emitting, but the burner is not igniting. I pulled the unit out and removed the back cover to find the large oven bake ignitor is not connected (photo). I connected the ignitor and tested and oven is operating as designed. I removed the front panel and inspected the switch harnesses and found the far right burners switch harness had some purple tape on the black wire. I removed the harness and removed the tape and found the black wire had been cut. Using some heat shrink, I mended the harness and retested and the unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

"JBRFR30IGX00 Arrived on site to follow up on previously ordered part. Customer stated on Wednesday 22nd, Fc thawed out. Lights still on inside compartment. No abnormal noises. On Monday 27th customer noticed everything froze again and had full bucket of ice. Spoke with techline, TJ! SR# 7739190281 and advise to replace W11306696 control. Ordering part. Customer agreed to reschedule June 5th. No leaks found at this time. ; ordrng 1 W11306696 (Control)"

Arrived on site to inspect unit for damage. Found panel was dented. New panel was damaged in box. Ordering new panel and needing part inspected for damage. Office to reschedule. ; ordrng 1 W11158166 (Panel)

Arrived on site for oven. Customer added that cooktop center burning would not stop clicking. Removed burner head. Cleaned and cleared simmer orifice. Cleaned around igniter. Reassembled and verified operation. Call complete.

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that they had some electrical storms come through and at one point, the unit wasnt cooling at all and either section. Advised that after the last storm, power was resupplied back to the house, and the unit has been cooling ever since. I did find refrigerator and freezer temperatures were good within the unit and the unit had been making ice. I found all fans, compressor, and condenser fan running. I did advise the customer that because there are no evidence of any defrost issues or cooling issues at the moment, there would be no way for me to be able to determine what was happening, except potentially that it couldve been her electrical issues. I did advise the customer contact us back if any other issues persist. Call complete. No parts were installed."

"Arrived on site to replace previously diagnosed dispenser motor and shaft, replaced and tested, unit is now running as designed, no leaks detected job complete installed W10822606, W11509548"

"Arrived on site to replace latch diagnosed on previous trip. Replaced latch, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11670519"

"Arrived on site to test unit for shaking. Inspected unit, no visible defects and suspension is working properly. Did a rinse and spin cycle with a load of laundry, unit spun clothes out properly with no shaking. Customer stated that the unit is shaking too much. Advised customer that unit is working as designed, some vibration and shaking is normal and should be expected. Also advised customer on load sizes and to not use a mixture of clothes or unit will be thrown off balance. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test u it for burner issues, tested unit found all burners running properly, customer stated that there are spots on the two from burners that are not getting red, explained customer that it is per design, explained the customer how warming zone works, unit is running as designed, job complete no parts installed"

"WRS325SDHZ11 Arrived on site for ice not dispensing. Upon arrival, confirmed ice is being produced but will not dispense. Upon inspection, found ice bucket to not be seated therefore the auger shaft is not engaging to the turning tray. Reseated and now unit is functioning as designed. No water leaks present at this time. No parts replaced"

Arrived on site for leaking dishwasher . Customer it only leaks when door is opened and leaking from vent hole . Found wax motor error code . Replaced vent W11649995. Reran diagnostics all checked normal. No water leaks detected at time for service . Job complete

"Arrived on site to test unit for not heating. Tested unit found thermal fuse is reading open. Replaced fuse (W10900067) and tested, unit is now heating and running as designed. Unit is still in warranty receipt uploaded to SD. Job complete."

"Arrived on site and replaced previously diagnosed basket(W11172199), suspension(W11217817), cam(W10721967) and belt(W11239857). Completed diagnostics with no issues. No leaks detected. Job complete."

On arrival verified complaint of not working. Found cap open Replaced cap and found unit is now spinning. Ran calibration and component activation. Unit is now working correctly. Job complete installed w11395618

Arrived on site to test relaxed board. Replaced board test unit and unit test good job complete. W11629914

Arrived on site to replace upper front panel. Customer test unit with a square tool and door is not squared. Will order new door office to check unit with a square before rescheduling. ; ordrng 1 W11600238 (Door)

"Arrived on site to install right side door gasket and ice door. Replaced both parts to resolve melting ice and torn gasket. Tested unit and verified all working as designed. Repair completed. Parts used - W11189145, W10917313"

Arrived onsite for unit continuing to make a humming sound. Customer has video but noise has not been isolated. According to customer the noise happens multiple times per day and last about 10-15 minutes. Contacted tech line for assistance. Spoke to Aaron SR#7739175298. Tech recommended being proactive and applying mastic/permagum on cap tube both on evaporator and compressor also ordering a evap fan. Office to reschedule ; ordrng 1 W11631623 (Evap fan assembly) and 1 Permagum (Permagum) and 1 Mastic (Mastic)

Arrived on site for unit not cooling and dispenser issues. Upon arrival inspected unit and found that unit is cooling properly at this time. Customer stated that for a period of time almost a week that the unit was not cooling. Was not able to duplicate any issues on this visit dispenser was also functioning at this time . Customer stated that when the unit was not cooling the UI display was not operational or responding . Ordering control and UI. And returning with filter housing. Customer will monitor in the meantime. Set to return June 10th; ordrng 1 W11293378 (Control) and 1 W11239666 (UI)

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the control panel and tested the unit and unit is operating as designed. Job completed. W10918929"

Arrived on site to test unit for not starting. Found error f6e1(miscommunication between ccu and mcu). Found mcu not engaging basket at different intervals and latch engaging and disengaging randomly. Recommended mcu and latch replacement. Customer stated they would be purchasing a new unit. No parts replaced at this time. No leaks detected. Job complete.

"On arrival verified complaint of not working range. Customer states after lightning strike it stopped functioning. Error codes displayed were f6e1 and F2E1 over temp and stuck keypad. Checked voltage and polarity are correct. Verified elements are good and not shorted. Temp sensor is within range at 1.08k ohms at room temp. Replaced control and the unit is now working correctly. Ran bake cycle to verify if unit is heating, it is working correctly. Job complete. Installed w11594224"

"Arrived on site for unit rinsing multiple times and making a noise. Found f7e5. Ran diagnostics, water fills, agitates, drains, and spins. Test pass. Removed cover and inspected. Found black oil on cam. Will order geacase, cam, actuator, belt, capacitor. Reset for tues am; schdld next appmnt for 6/4 TUE AM"

"Arrived on site for refrigerator not cooling. Upon arrival found start device clicking and compressor to hot to even touch. Recovered refrigerant and installed w10139462 compressor, wpw10143759 uv drier, and w11506635 access valve as well as a new wp2304884 start device. Recharged system with 5.3oz. Of r134a. And found psi lvls at 2/150 found even frost pattern and unit working as designed. Informed customer to give unit 24 hrs to cool Call complete"

On arrival verified complaint of unit not running. Error choose valid cycle. Replaced console and unit is now functioning correctly. Job complete installed w11478526 no leaks detected during service

"Arrived on site to test unit for no power. Customer stated unit work intermittently. When it doesnt no lights show up on the console. Tried to enter diagnostics, console is not responding and no lights are appearing. Replaced console control (W11675701), when plugging unit back in console lit up but when pressing buttons console still is not responding. Replaced main control (W11626074) and tested, unit is now responding. Entered diagnostics and ran cycle, all components properly engaging and unit is running as designed, no leaks detected, job complete."

"Arrived on site for refrigerator leaking water between upper rc doors, shelves broken. Upon arrival found pantry lid broken allowing to much cold air to settle into lower drawer, found right side rc gasket broken as well as mullion not heating up and causing moister to build up and leak down doors. Ordering WP12722813AP mullion, W10830055 gasket, W10858393 frame and rescheduled customer for 06/03/24; ordrng 1 W10830055 (Gasket) and 1 WP12722813AP (Mullion)"

"On arrival verified complaint of unit not running. Ran diag mode and found lid lock wont activate. Replaced lid latch and unit now runs. Ran normal cycle and it activated correctly. Job complete no leaks detected during service, installed w11670519"

Arrived on site to flow up on refrigerator that was having issues with doors closing / mullion hitting. On arrival customer pointed out that they had leveled it and the mullion was seated in the guide pocket now. I took several pictures and verified proper operation. Since customer had correctly adjusted the geometry of the cabinet the door is operating correctly and there is no need to replace the door. I replaced the mullion because the current one had a cracked mount. This concludes all repairs and unit is working as designed. Repair completed.

"Arrived onsite for icemaker fill spout splatter causing leaking. Adjusted spout to correct, cleared ice. Repaired wiring cover placement. All checks good. No charge. No parts."

Arrived on site for blower not turning on. Found lights also not turning on. Accessed control and found no voltage. Found breaker was tripped. Rested and verified operation. Call complete. No parts.

"Arrived on site to replace previously diagnosed part. Upon inspection found part ordered has a black overlay and unit is stainless steel. Will need to order stainless steel console for return visit. Ordering part, no parts installed, office to reschedule.; ordrng 1 W11600370 (Console)"

Arrived onsite for unit not filling with water. Inspected and found upper terminal to valve disconnect. Secured connector. Tested and unit is now functioning properly. Job complete

"Arrived on site for leaking washer . Found valve dripping and filling tub . Also dripping down the inside of door onto floor . Replaced valve W10599356 ran diagnostics wash test . , double checked bellow and hoses ,all connections dry. No leaks detected at time of service . Job complete"

Arrived on site for dryer not turning on motor and spinning drum. Upon arrival found terminal block damaged on L1 motor side and causing a voltage drop to motor circuit. Replaced terminal block 279320 and tested dryer. Found it working as designed. Call complete

Arrived on site to test unit for loud noises and intermittent no cooling. Found water pressure is a bit excessive causing water to spray from fill tube and around evap motor. Recommend installing pressure valve and sealing water chute with silicone. Rescheduled for 06/04. No parts replaced at this time. ; ordrng 2 W10841140 (Silicone)s and 1 W10786952 (Pressure valve) and 1 8212547RP (Water line)

Arrived on site to install previously ordered part. Replaced right side leveling foot. Unit is operating as designed. Job complete

Arrived on site to install previously ordered parts. Replaced drain hose W11244231 and clamp WP356138. Test unit and is operating as designed. No leaks present at this time. Job complete .

5127437599Arrived on site with 2nd man to down stack dryer from washer to install previously ordered part. Replaced console W11325580. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit turned on and no water in the reservoir. I found the reservoir cap was missing and found it in the bin. Placed the cap back on the reservoir and placed the unit in diagnostics and tested. The unit operated as designed in diagnostics. I tested in normal operations and while testing, I found when the valve was filling the reservoir, the water level sensor was not detecting the level of the water and water would overflow into the bin for approximately 2 minutes. Once the unit began to circulate the water over the evaporator, I found a slab would produce but was very thin. I found that due to the water level sensor not detecting the correct amount of water in the reservoir, it was causing the circulating pump to shut off too soon and the ice slab was not producing thick enough. I removed and replaced the recirculating pump and retested and the unit is operating as designed. No water leaks observed during service, job completed. W11542867"

"Arrived on site to follow up on refrigerator that was having issues with door gasket. Examined RC and found 40% of the gasket pulled out of its channel. I used some silicon adhesive to reseat the gasket in its proper location to keep from pulling out. Verified gasket seal is good, and gasket will stay once the silicon dries. Parts used - Wp10841140."

Arrived on site for range showing cooktop indicator light on. Upon arrival found front right infinite switch failing and replaced it wpw10434452. Found indicator light no longer on. Call complete

"Arrived on site and replaced previously diagnosed compressor(W11580057), access(W11506635) and drier(WPW10143759). Vacuumed system down and held pressures for 30mins. Charged to specs with 68g of r600a. Allowed frost to develop as designed. Unit was moved to a home without any power. Ran power from neighboring home. Job complete."

"Arrived on site to test unit for no ice. Found ice maker not responding. Replaced ice maker(W11546935), unit now working as designed. No leaks detected. Job complete."

"KDTE204KPS1 Arrived to inspect reoccurring corrosion of door panel. I verified the issue and then replaced the panel. I contacted the MFG Tech Line, Tech Johnathan and advised of my findings and prior history. File# 7739180942No leaks observed during service."

"Arrived on site to test unit for not heating, tested unit found unit is not heating, called tech line was advised to replace magnetron, replaced capacitor, magnetron and diode from truck stock, tested but found unit not powering on do to bad fuse, replaced fuse and tested, unit is now running as designed SR#7739174441, job complete installed W11707984, W10754299, 8206562, W11256462"

"Arrived on site for moisture issues. Found moisture on one section of freezer door,ordering a new freezer door. ; ordrng 1 W11604155 (Freezer door ss)"

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the unit panel display blank and non-responsive. I checked the breaker and found it to be a GFCI breaker and it was tripped. I cycled power to the unit and pulled the unit out onto my oven dolly and gained access to the elements and control for testing. Tested the unit in Bake at 350 degrees on Rapid preheat until it reached 205 degrees. Tested voltage during this time and found the unit is getting 246V and providing same voltage to the elements. Switched the preheat to Standard Preheat and retested and got the same results and the unit reached preheat temps with no failures. I cycled power and removed and replaced the main control and tested ohms readings to the elements and TOD and all were within manufacturer specifications. I cycled power and retested on Standard Preheat and the unit continued to operate as designed. I advised the customer of my findings, repairs and advised that if the breaker trips again to contact the builder to have the breaker replaced and they will need to contact the manufacturer of the breaker to report. Also, recommended to the customer that if the breaker trips, they will need to leave the breaker off for a minimum of 5-10 mins to allow the breaker to cool before cycling power back on. Unit is operating as designed. Job completed. W11649136"

"Arrived on site for washer tripping breaker consistently.no errors stored. Ran diagnostics cycle. All components passed test. Removed panel. At control. Bk-wh=125. Bk-g=125, wh-g=0. Water level test got to 56 water not above the agitator. Drained water and confirmed sensor went other direction. Called Techline. Sr#7739179951. No further recommendations. Call complete."

"Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, tested the ice dispenser and ice dispensed. Inspected the bin and it was full of ice, but I noticed the bin was pushed in fully and not seated correctly causing the motor coupler to not engage with the bin auger. I removed the bin and tested the cubed/crushed selections and both are operating as designed. I placed the bin back in place and demonstrated for the customer how the dispenser wont function properly when its not pushed in fully and how it functions properly when it is pushed in fully. I demonstrated several times and advised that the bin rests on the two slides that have hooks on the ends the sit in the bin to hold it in place. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

On arrival verified complaint of lint in lint filter. Advised some lint in system is normal. Ran vent test and found slight restriction. Cleared on outside wall as there was a blockage. Vent test went green. Unit is now functioning correctly. Lint in unit was not excessive. Job complete no parts installed.

"wed4850hw0 Arrived on site for unit not working. Upon arrival, customer stated unit heats but does not dry. Upon disassembly, found lint buildup in the inner air duct (photo attached). Cleared lint buildup and re tested. Unit is now functioning as designed. No parts replaced"

Arrived on site for frost building up in freezer . Found small amounts of frost on evap. Ran diagnostics all checked normal except didnt feel air flow on dampener test . Did find return vent completely covered with spray foam . Cleaned return and now getting air flow . Made sure drip dray was clear of foam. No water leaks . Advised customer to give it 24-48 hours to return normal. No parts used . Job completed

Arrived on site for leaking dishwasher . Customer showed pic of leaking . Lots of side at bottome of door . Customer has been using dish soap for detergent. Instructed on dishwasher soap and dish soap. Ran diagnostics after rinsing unit out couple times . No error codes or leaks detected . Job complete. No parts used

Arrived on site to test unit for not cooling. Found compressor running and pulling .6amps. No frost pattern developing. Unit has aluminum cap tube and dont have crimp set on my van. Rescheduled for 06/04. Needing 2hrs. ; schdld next appmnt for 6/4 TUE AM

"Arrived on site to inspect wall oven not reaching preheat temp. Upon further inspection, I checked the tools to make sure the unit had not been calibrated and it hadnt, but I found the unit was reading temps in Celsius mode (photo). I sent a text to the builder and they advised that the unit had been tested with an infrared laser gun. I advised that the gun cannot provide accurate temp readings as it tests surface temps and not air temps. I changed the temp units to Fahrenheit and proceeded with testing using my multimeter and placing the thermal couple in the middle of the center rack and testing on Bake at 350 degrees. My preheat temp was 362 degrees. The next five readings were 377, 319, 371, 323, 372 for an average temp of 352.4 degrees. My average temp is within manufacturing specifications. I notified the builder and advised of my testings and unit is operating as designed. No repairs needed at this time, job completed. No one available to sign for receipt. No parts installed."

"Arrived on site for auto dispense not dispensing . Ran diagnostics and found pump pushing little detergent out . Replaced drawer and flow meter W11413407, W11596130. Reran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

Arrived on site to replaced orifice holder and burner heads and screws. Replaced all parts and found igniters still igniter after ignition. Found and module and bad orifice holder. Ordering new parts office to reschedule ; ordrng 1 WP7527P004-60 (Orifice holder) and 2 Wp3368921 (Screws)s and 1 WPW10475150 (Module) and 3 WPW10559494 (Bezel)s

"Arrived on site. Checked both sections no odd smell,found top corner of fresh food gasket not sealing and icemaker tray warped,replaced defective icemaker,remolded gasket ran harvest test passed icemaker filled with water,gasket sealing correctly. Used W11700250; used 1 W11700250 ( Icemaker) from stock"

Arrived onsite for a washer not draining. I found the harness open between the control and pump. I replaced the harness and tested the machine. All is working as designed. No water leaks were present at the time of service. Call complete.

"WRS555SIHZ03 Arrived on site for unit not making ice. Upon arrival, confirmed the bucket has no ice. Upon diagnostics, the ice maker tray twists, the water valve actuates but no water entering ice tray. Inspected fill tube and found it was frozen. Ordering freezer door LW11026425. No water leaks detected at this time. Office to reschedule ; ordrng 1 LW11026425 (Freezer door)"

"Arrived on site for not dispensing ice. Per,customer unit working for about an hr after repair,auger motor not powering on,checked voltage at motor reading 60 volts,checked all harness and control connections in compressor compartment,checked continuity from door to hinge good,reconnected harness at bottom of unit tested auger motor unit working,power cycled unit tested dispenser unit working as designed."

"WOC54EC0HS20 Arrive on site for unit not powering on. Upon arrival, confirmed unit had no power. Proceeding to diagnose by checking breaker panel and found to be tripped. Reset breaker to on and now unit has power. Upon testing and connecting to WiFi, found unit will not connect to customers phone. Proceeded to disassemble UI and found network module connector unplugged. Re plugged and re tested. Unit is now functioning as designed. No parts replaced."

"Arrived on site for refrigerator making a loud noise . Noise would stop with door openings. Ran test and found diffuser noisy and found evaporator motor turning, removed cover and inspected for any other reasons motor would make noise. Coils looks good. No ice build up. Replaced fan motor and diffuser. Verified operation. Call complete. WP2315549, W11164593"

"Arrived on site to test unit for not latching. Customer stated latch is very loose like something is broken. Inspected latch housing and found clips have been broken off causing the latching issues. Replaced latch (W11700916) and tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not washing properly and loud grinding noise. Found gearcase has failed. Replaced gearcase(W11449840), belt(W11239857), cam assembly(W10721967), shift actuator(W10913953) and wash plate(W10752283). Unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for long dry times, tested unit found unit venting properly, customer stated that unit is drying properly now but every morning she has to wipe water in side the unit and previous service company told them that belt is failing, took apart unit and found belt is spilt in multiple spots and the entire cabinet inside is covered in condensation, unit has no water connection, replaced belt and pulley from truck stock repair kit 4392065, unit is now running as designed, explained to customer that do to high humidity condensation can occur inside dryer, and advised to install a proper external exhaust, job complete installed 4392065"

WED4900XW0 Arrived on site to replaced additional ordered part. Replaced door switch. Tested unit and now unit is functioning as designed. WP3406107 door switch

"Arrived on site to inspect microwave not heating properly. Upon further inspection, the customer advised that they have attempted to cook various food items and all items have been getting cooked/burnt on the outer edges and the middle has stayed cold/frozen and the plate has been too hot to handle. Using my microwave tester, I tested the unit on a quick 30 second heating and my tester lit up most of the time telling me the unit is heating as it should. Following the tech sheet, I tested the temps inside the unit with a cup of room temp water for one minute. At the end of testing, the temp of the water after stirring was 118 degrees. Tech sheet shows for a 1000W unit, the temp should be in a range of 110-116 degrees. I tested the voltage at the outlet and got 125V. I contacted techline and spoke to Jonathan and advised of the complaint, previous service/SR number, my testings and my findings. Jonathan advised that based off my testing/findings, the unit is operating as designed. He provided a text to my phone and I provided a photo of the vents on the top panel at the front of the unit. I advised the unit does not vent outside, but vents through the front top vents back into the kitchen. Jonathan advised the venting shouldnt have any effect on the heating other than the mag cooling fan, which is operating as designed. Jonathan recommended providing the SR#7739127989 to the customer and have them contact the manufacturer customer service to discuss. I advised the customer of my conversation with techline and provided them with my business card and SR number and recommended they contact customer service. Unit is operating as designed, job completed. No parts installed per techline."

Arrived on site for shakes out of balance. Upon arrival ran diagnostics and there are o saved error codes. Test suspension and is good. Ran a spin cycle and unit spins correctly. Explained to customer the importance of loading unit correctly and not washing items that are too big and get heavy when absorbing water. Unit is operating as designed. No leaks present at this time. Job complete

Arrived onsite for a dishwasher that is not cleaning the dishes. I found a stored F4E3 error code. I found good voltage to the pump but it wasnt running. I replaced the pump and motor then tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete. Use authorization W1BA210APL1. INSTALLED W11613480 pump&motor.

Arrived on site to test unit for unit tripping breaker. Test unit and at 125? oven tripped breaker. Checked ground wire and it checked good. Turned breaker on and turned oven back on to 350? and unit pre heated correctly. Turned temp up to 400? and unit pre heated to 400? turned the temp up to 425? and unit pre heated job complete. No parts used.

"Arrived on site to replace faulty door, mullion and UI. Replaced parts and tested. Unit is now functioning properly. Job complete. Use part number W11649966, w11466513, W11262313."

Arrived on site to test unit for fan running all the time. Food. Cooling fan running when oven is off. Test unit and unit giving F6E1 error temp to high and F6E0 lost communication. Fan running due to bad sensor. Will order new sensor and will replace sensor and control board on return visit. ; ordrng 1 W10833885 (Sensor)

"Arrived on site to test unit for lid lock not shutting in rinse, customer stated that the unit got stuck in spin cycle and she had to unplug it to get it to stop, do to a random control issue replaced control as precautionary and advised customer to monitor, if issues persist then she will call us back At this time uint is running as designed, no leaks detected job complete installed W11627413"

"Arrived on site for washer showing f5 in normal operation. On arrival found f5e1,e2,&e3. Found contorl and lock rusted and shorted out, replaced lid lock w10810403 and control w11611438. Tested unit and found it working as designed with no leaks. Call complete"

"Arrived on site for unit. Leaking out of the corner of the door. Inspected unit and found drain pan frozen over. Not allowing unit to drain properly. Disassembled and found drain tube block with debris. Cleared out and showed customer. How much debris was building up also took pictures . Notified customer that we will warrantee this visit. However, if the accumulation of debris continues, we will then have to charge another fee to come out and clear the system. Instructed customer on pulling fridge and routine cleaning especially when pets are around. Job complete"

"Arrived on site for washer making a knocking noise during agitation. Upon arrival found no errors. Found no gearcase, tub, or motor, failures, found rods allowing tub to hit the ground when only a quarter of the way full.spoke with techline Sr#7739180768 and was instructed for order W11400156 suspension rods. Rescheduled customer for 06/07/24; ordrng 1 W11400156 (Suspension rods)"