Service History 1105

Near New Braunfels, TX 78130
Derek S.
Job Details: 10/11/2018
MICROWAVE WHIRLPOOL WMH32519HW0 "WMH32519HW0Arrived on site to repair unit for interior light not illuminating, I found the interior light was defective reading open, checked all wiring and it was ok, replaced the interior light and verified operations with no issues"
Near New Braunfels, TX 78130
Derek S.
Job Details: 10/11/2018
MICROWAVE WHIRLPOOL WMH32519HW0 "WMH32519HW0Arrived on site to repair unit for interior light not illuminating, I found the interior light was defective reading open, checked all wiring and it was ok, replaced the interior light and verified operations with no issues"
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/11/2018
MICROWAVE WHIRLPOOL KBMS1454SBL1 "Arrived on site for microwave having no power. Removed microwave and tested fuse and found opened. Tested primary, secondary and monitor switches. Found on primary switch housing that one of the clips had broken off. Added zip tie to keep switch in place. Replaced fuse and tested. Shown customer switch housing and zip tie that was added. Installed unit and tested, all checks good. Paid in full on check #6874."
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 10/11/2018
DISHWASHER GE DDT595SSJ2SS Arrived onsite for customer complaint of dishwasher not starting. Checked LED board and was blinking 7x. Found software error in board. Ordering board and UI to complete repair. OF to R/S due to part availability of the UI board. All water connections were dry at time of service.; ordrng 1 WD21X23705 (UI ASSEMBLY) and 1 WD21X24799 (MACHINE CONTROL)
Near Georgetown, TX 78628
Cliff
Job Details: 10/11/2018
REFRIGERATOR KITCHENAID KRMF606ESS00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and Found Center, mullion for refrigerator doors not closing fully causing air leak in upper section. Also noted UI and RC thermistors not communicating properly causing defrost failure on RC evaporator. Center mullion, UI control, and RC fan motor will need to be replaced to complete repairs. Homeowner does not wish to proceed with repairs at this time and wants to contact the manufacturer.Mullion (92.20+tax)UI control (269.04+tax)Fan (89.67+tax)Svc/Lbr (199.99+tax)Total after tax (704.60+tax)"
Near Georgetown, TX 78633
Lou
Job Details: 10/11/2018
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised that the water dispenser wasn’t working again. I borrowed a cup from the customer and tested the water dispenser and no water came out. I removed the filter and tested again and the water came out. The water dispensing was intermittent so I removed and replaced the housing and tested again with filter installed. Unit operated as designed. I removed and replaced the diffuser due to it operating loudly. Tested the new part and it was very quiet. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
James
Job Details: 10/11/2018
MICROWAVE WHIRLPOOL MT4155SPS5 "Arrived on site and tested unit. Found no operation from magnetron. Tested magnetron, transformer. Found magnetron has failed. . Customer declined as unit not cost effective to repair. Collected diagnosis"
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/11/2018
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for cooktop taking to long to heat. Tested burner flames. All tested good. Adjusted back burners at customer request. Tested back burners after adjusting flame. Spoke with customer on cookware on page 6 in user care guide.All tested good.
Near Fort Hood, TX 76544
Arthur B.
Job Details: 10/11/2018
DRYER MAYTAG MEDC215EW1 Arrived onsite for customer complaint of dryer making thumping noise when tumbling. Removed bulkhead and found wheels damages. Removed and replaced drum wheels using truck stock. Reassembled. Tested dryer. Dryer now tumbles quietly. No other issues found. Dryer vent and lint trap was clean of lint at time of service.; used 1 4392065 (DRYER REPAIR KIT) from stock
Near Killeen, TX 76541
Arthur B.
Job Details: 10/11/2018
REFRIGERATOR WHIRLPOOL WRF560SEYM04 "Arrived onsite for customer complaint of no water dispensing out of french door refrigerator. Tested unit and found both valves not opening. Removed and replaced inlet valve,dual valve and housing. Reassembled and tested unit. Water now dispenses as intended. No other issues found. All water connections were dry at time of service."
Near Georgetown, TX 78628
Cliff
Job Details: 10/11/2018
DRYER UNKNOWN DLEX2501W Arrived on site to diagnose a dryer that is not heating. Tested unit and found cut off thermostat for heating element failed. Thermostat will need to be replaced to complete repairs. ordrng 1 6931EL3003D (CUTOFF T-STAT)
Near Leander, TX 78641
Lou
Job Details: 10/11/2018
WASHER WHIRLPOOL WTW8040DW4 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the washer lid and tested the unit. Unit operates as designed, no water leaks observed during service. Job completed."
Near Austin, TX 78727
Wesley
Job Details: 10/11/2018
DISHWASHER KENMORE 665.12773K310 Arrived on site and found unit operating as designed. No leaks. Found evidence of oversudsing. Secured all connections and verified no underside leaks. Advised customer on possible causes of door leaks. Unable to replicate symptom.
Near Austin, TX 78703
Scott
Job Details: 10/11/2018
ICE MACHINE WHIRLPOOL KUIC15POZP2 "Arrived. On site for ice machine not working . Customer wasn’t aware the control panel has a cover over buttons . Due to install door is unable to open fully and allowing control cover to swing down . Only able to la finger in to access control buttons . Did run diagnostics . All checked good except water is turned off . Couldn’t find water valve , couldn’t pull unit out with out demanding surrounding wood trim . Cabinet people were on site . customer was trying to get a hold of Ferguson to supply POP. Customer is aware if unable to there is a service fee. No water leaks detected at time of service . Job complete ."
Near Leander, TX 78641
Lou
Job Details: 10/11/2018
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher dispenser not dispensing detergent. Upon further inspection, I placed the unit in diagnostics to test with no error codes showing. I found that the dispenser door spring was not catching; therefore, not allowing the door to open and detergent to be dispensed. I continued with testing and the unit operated as designed other than the dispenser not functioning properly. I removed and replaced the dispenser and tested the unit again. The unit operated as designed as did the dispenser. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 10/11/2018
REFRIGERATOR WHIRLPOOL GB2FHDXWS06 "arrived one site to inspect ice maker not working. Upon further inspection, I found that the ice maker actuating arm was not on the ice maker causing it to continuously make ice and dump in the freezer chamber bottom. I attempted to re-install the arm, but found that where the arm seats is broken and the arm just falls off. . The customer agreed to the repair so I removed and replace the ice maker and tested and it operated as designed. I removed the excess ice cubes from the fc section. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 10/11/2018
MICROWAVE WHIRLPOOL WMH31017FS0 "arrived on site to install previously diagnosed and ordered parts. I removed the microwave from the wall then removed the cover to expose the components. I removed and replaced the magnetron, capacitor, diode and fuse then removed and replaced the blower motor and turntable motor. I tested the unit before putting the cover back on and the unit operated as designed. I re-installed the cover then placed the unit back in its place on the wall ad tested again. Unit operated as designed. Job completed."
Near Austin, TX 78717
Lou
Job Details: 10/11/2018
DISHWASHER WHIRLPOOL WDF540PADM3 "arrived on site to inspect dishwasher leaking from the door. Upon further inspection, the customer advised that the unit was leaking from the vent in the door and I could see water streaks on the front of the door. I placed the unit in diagnostics and tested with no error codes at the beginning. The unit operated as designed with no water leaks visible. I removed the inner door and found condensation on the vent possibly due to the heat from the unit and the humidity in the air inside the home. I advised the customer of my findings. I recommended some tips for use and care of the unit. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/11/2018
OVEN MAYTAG MER6769BAQ "Arrived on site for oven getting error F1-2. Performed diagnostics mode and control did not store error code. Tested both temperature sensor and found within range. Inspected wire and tested from control to sensor. Found relay in control intermittently sticking. (PR230) Inform customer that control would be black or silver. Customer declined estimate at this time, estimate is good for 30 days. ordrng 1 WP5701M403-60 (CONTROL)"
Near Killeen, TX 76542
Arthur B.
Job Details: 10/11/2018
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived onsite for customer complaint of OTR microwave getting “OPEN/CLOSE” door error. Removed upper interlock and found all switches burnt. Removed upper interlock and installed new replacement with 3Way,NC,NO switches. Reassembled. Tested unit with 1 cup or water @ 2 mins. Water was boiling. No other issues found."
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/11/2018
WASHER UNKNOWN WFMC530SUC/15 "Arrived on site for 2nd appliance for making loud sound when in spin mode. Performed diagnostics mode and activated high spin speed. Unit sounded normal. Tested other operations. All tested good, no water leaks present. (FL100) . Spoke with customer on operations"
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/11/2018
REFRIGERATOR KENMORE 253.5466941 "Arrived on site for refrigerator not cooling properly and slowing making. When I had arrived unit was pulled out with towel underneath it. Had customer sign waiver, due to not able to see work area. Powered unit on and gained access to evaporator. Found ice in evaporator fan. Found water chute for ice maker was backed out and not connected to ice maker funnel. Removed ice sand tested cooling operation. All tested good. "
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/11/2018
RANGE FRIGIDAIRE MER6769BAQ Arrived on site for oven not maintaining temperature. Performed temperature test at 350° on bake mode. Found average temperature at 344°. Calibrated +15° per customer request. (WO150)
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/11/2018
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for ice machine not making ice. Performed diagnostics mode. Found condenser fan motor not activating in diagnostics mode. Tested voltage going to condenser fan and found within in range. Found failed condenser fan. Customer approved estimate. Gained access to condenser fan motor, removed fan motor and installed new fan motor assembly. Tested in diagnostics and normal run mode. All tested good, no water leaks present."
Near Jarrell, TX 76537
Jonathan S
Job Details: 10/11/2018
DRYER MAYTAG MEDC215EW1 Arrived on site for dryer not heating. Performed diagnostics mode and tested voltage to unit. found 240 volts. Gained access to element and fuses. Tested fuse and found thermal fuse and top cutoff fuse open. Replaced both fuses and tested unit. All tested good.
Near Austin, TX 78732
Cliff
Job Details: 10/11/2018
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site to diagnose a refrigerator that is constantly reverting refrigerator settings to 33°. Tested unit and found anytime max cool, Max ice, or sound button is pressed on user interface on unit automatically reverts to coldest temperature settings for RC. Contacted tech line and spoke with Robert. He advised he is putting product report into unit and whirlpool customer service will contact homeowner wants review has been done. No further repairs to be done at this time from Appliance Express at this time. No leaks were found at time of service.File# 7723162221"
Near Austin, TX 78728
Wesley
Job Details: 10/11/2018
WASHER WHIRLPOOL MVWB750WQ1 Arrived on site and installed bearing. Returning Friday the 12th if possible. 1 W10364988 (valve)
Near Austin, TX 78732
Cliff
Job Details: 10/11/2018
REFRIGERATOR KITCHENAID KSCS25INSS00 Arrived on site to replace control board for refrigerator. Replace the board and tested unit. Found all is functioning properly at this time. No leaks found at time of service.
Near Pflugerville, TX 78660
Wesley
Job Details: 10/11/2018
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site and was denied entry by tenant due to lack of notice. Rental office to reschedule. ; saved tckt
Near Bee Cave, TX 78738
Cliff
Job Details: 10/11/2018
DISHWASHER GE PDWT180R10SS Arrived on site to diagnose a dishwasher that is not filling with water. Tested unit and found calcium buildup under flow switch causing float not to register properly. Clay doll calcium from flow switch assembly and tested unit. Found all is now functioning properly. No leaks were found at time of service.
Near Austin, TX 78732
Cliff
Job Details: 10/11/2018
DISHWASHER KITCHENAID KDTE334DSS0 Arrived on site to document home damage due to leaking dishwasher and to contact tech line to inform of issue. Found extensive cabinet damage around unit due to continued use of dishwasher while leaking. Also noted 4 to 6 inches of black mold on cabinetry behind facia panels and on wood behind sheet rock. Contacted tech line and inform them of the issue. Spoke with Andy and he advised to disable the unit and did not advise to do any repairs at this time. Disconnected power and turned off water to unit. I advised homeowner not to use the unit and of power and water disabled to unit. Homeowner will need to contact manufacture to resolve claim.
Near Austin, TX 78727
Wesley
Job Details: 10/11/2018
WASHER WHIRLPOOL MVWC565FW1 Arrived on site and found hoses reversed. Corrected installation. Unit is now operating as designed.
Near Austin, TX 78701
Luis
Job Details: 10/11/2018
REFRIGERATOR KITCHENAID KRFF302ESS01 "Arrived on site for no cool. Compressor and fans running,pierced system no refrigerant in system diagnosed leak. Ordering evaporator assembly. Job will need 3 hrs due to location; ordrng 1 CNOTE (3 HRS FOR REPAIRS)"
Near Austin, TX 78731
Paul
Job Details: 10/11/2018
REFRIGERATOR KITCHENAID KSSC42QTS00 Arrived onsite for the refrigerator not cooling in either compartment. I found the UI shorted out. ordrng 1 WPW10468940 (CONTRL-BOX)
Near Georgetown, TX 78633
Steve C.
Job Details: 10/11/2018
WASHER KENMORE 110.459864 Arrived on site for the unit bellow is worn out. Found the bellow is deformed at the bottom section. Replaced the gasket and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78703
Leonardo
Job Details: 10/11/2018
WASHER WHIRLPOOL WFC7500VW2 Customer wants to reschedule had family emergency office to call and reschedule ; saved tckt
Near Austin, TX 78723
Luis
Job Details: 10/11/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for cooling issue. Found excessive amount of food in freezer blocking air vents,no ice build up on back cover,found thermostat not powering on diagnosed faulty thermostat installed new thermostat checked air flow good."
Near Lakeway, TX 78734
Cliff
Job Details: 10/11/2018
REFRIGERATOR KITCHENAID KBSN608ESS01 Arrived on site to diagnose a refrigerator that is over cooling in the freezer. Tested unit and found the surface control not operating properly and pantry diffuser not open closing even though temperature has been satisfied in that section. Replaced diffuser and UA control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78723
Joseph C.
Job Details: 10/11/2018
OVEN KITCHENAID KODE300ESS02 Arrived on site for “oven timer not working” complaint. Per my previous diagnosis. Removed and replaced control panel. Tested unit. Unit is performing as designed.
Near Austin, TX 78733
Kevin
Job Details: 10/11/2018
DRYER WHIRLPOOL WED9470WW1 "arrived on site and inspected dryer and found it is squealing during operation, found tension pulley is not turning and recommended dryer repair kit be replaced. After replacing all wheels belt and pulley it is now running quietly. Removed all lint from interior of dryer, Job complete. Repair kit "
Near Austin, TX 78745
Kevin
Job Details: 10/11/2018
REFRIGERATOR WHIRLPOOL WRB322DMBM "Arrived on site and found customer is experiencing a ticking noise but only during cooling operation, found court is not attached to rear of refrigerator and air movement is tapping it against refrigerator. After securing it noise has stopped. No water leaks from connections at time of service, job complete"
Near Austin, TX 78731
Paul
Job Details: 10/11/2018
WASHER GE WCVH4800KWW "Arrived onsite for the washer that the basket is loose and rattling. I found the basket loose because the spider bracket had broke and the tub bearings are bad. The model and serial tag is not readable. The dryer model had a 0 in it where the washer model digit is missing so I entered a 0 for the parts look up on the washer. Ordering C-notes, WH45X10091 TUB FRONT, WH45X10092 TUB REAR ASM, & WH45X10090 WASHING MACHINE BASKET.; ordrng 1 C-NOTES (SEE THE NOTES IN THE CALL BEFORE ORDERING ANYTHING. IF WE RUN THE CALL-STACKED UNIT 2 MAN AUTHO AND PARTS AUTHO IS NEEDED.) and 1 WH45X10090 (WASHING MACHINE BASKET) and 1 WH45X10091 (TUB FRONT) and 1 WH45X10092 (TUB REAR ASM)"
Near Austin, TX 78745
Kevin
Job Details: 10/11/2018
REFRIGERATOR WHIRLPOOL GI6SDRXXQ02 "Arrived on site and inspected refrigerator and found icemaker has failed, cleared all ice and replaced ice maker and it is now operating properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78731
Paul
Job Details: 10/11/2018
DISHWASHER KITCHENAID KUDC25CHSS1 "Arrived onsite for the dishwasher to replace the previous diagnosed parts by RJ. I could see a chunk of the door gasket missing at the top right corner. I replaced the door gasket and tested the dishwasher. Water started pouring out of the bottom front right corner periodically. I checked the lower spray arm and found the bearing and coarse strainer missing. I found all of the screws in the pump outlet loose causing the majority of the water to spray over the front of the tub. I tightened the pump outlet and most of the leaking stopped. Need to replace the spray arm bearing and coarse strainer to complete service. Ordering C-notes, WP9742946 BEARING, & 9742646 DISCONTINUED.; ordrng 1 9742646 (DISCONTINUED (COARSE STRAINER)) and 1 C-NOTES (NEED PARTS RESEARCH ON 9742646 DISCONTINUED (COARSE STRAINER) AND THE OFFICE WILL NEED TO SCHEDULE THE RETURN VISIT.) and 1 WP9742946 (BEARING)"
Near Austin, TX 78744
Kevin
Job Details: 10/11/2018
DRYER MAYTAG MGDX655DW0 "Arrived on site and inspected dryer and found it is heating properly, took one picture of flame. Flame stays on for over 30 seconds and airflow on the rear of the dryer is good. Could not duplicate customers experience, Job complete."
Near Leander, TX 78641
James
Job Details: 10/11/2018
REFRIGERATOR KITCHENAID KURL204ESB00 Arrived on site and inspected unit. Found out of doors in dented and door glass shattered. Installed new door new outdoor skin and name badge. Unable to test unit due to unit uninstalled and sitting on living room floor. Job complete.
Near Austin, TX 78731
Paul
Job Details: 10/11/2018
DISHWASHER KITCHENAID KDTE304DSS0 "Arrived onsite for the dishwasher making a grinding noise, has excessive wash times, and turns off and on by itself. Ms stated that the unit turns off by itself because one night they ran it and the next morning the pod was laying in the bottom of the tub and the dishes were still dirty. I explained that something could have gotten stuck under the float switch. I ran diagnostics and there were no stored error codes. I tested the unit and all functions worked as designed. I found the grinding noise coming fro the drain pump and I removed a piece of glass from the pump. I went over running the hot water in the sink before starting the machine with ms to cut down cycle times. There were no water leaks present at the time of service. Call complete."
Near Austin, TX 78731
Paul
Job Details: 10/11/2018
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the dryer not drying the clothes correctly. I tested the temp on the unit with the flex vent hose removed and found it cycling between 125-165 degrees. I found that with the flex vent hose attached the temperature stayed idle where ever it was at. This indicates no air flow and the apartment vent is restricted. Advised the customer to call the apartment maintenance team to have the vent cleaned. Call complete.
Near Austin, TX 78731
Paul
Job Details: 10/11/2018
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived onsite for the dishwasher that smells bad. I opened the door up and the inside of the tub smells like rotten eggs. I asked the customer how often they run the machine and ms stated daily. I found the sump with only about a half inch of water in the sump under the filter. I ran diagnostics and found an F7E1. I found one of the element wires had come off causing no heat and the error. I reinstalled the wire and it is working as designed. Mr stated he had a dishwasher cleaner and would run it through the unit to remove the smell.
Near Cedar Park, TX 78613
Jerry C.
Job Details: 10/11/2018
MICROWAVE KITCHENAID KHMS2056SSS0 "KHMS2056SSS0 Arrived to inspect no heat. I found the unit not heating and was able to determine the magnetron and inverter had failed. The customer elected to decline the repair due to cost and high probability of future failure."
Near Burnet, TX 78611
Thomas L.
Job Details: 10/11/2018
WASHER MAYTAG MVWX655DW0 Arrived on site for Improper spin. condition. Found basket out of round. Office to order. Water connections were dry.; ordrng 1 W10752719 (basket)
Near Georgetown, TX 78626
Jerry C.
Job Details: 10/11/2018
REFRIGERATOR MAYTAG MFT2976AEM00 "WVW53UC0FS1 Arrived to inspect burning odor. I found the unit would only operate on high and low settings and the LED’s were working. Circuit testing revealed incorrect resistance measurements from the motor connections. Office to order blower, switch and capacitor."
Near Horseshoe Bay, TX 78611
Thomas L.
Job Details: 10/11/2018
MICROWAVE KITCHENAID KEMC308KSS0 "Returned to site to replace previously ordered part. Replaced membrane, properly fastened. Unit now operates properly"
Near Georgetown, TX 78626
Jerry C.
Job Details: 10/11/2018
DISHWASHER WHIRLPOOL DU1055XTSS2 The customer requested to cancel the service upon arrival. No access to unit.
Near Georgetown, TX 78626
Jerry C.
Job Details: 10/11/2018
DRYER WHIRLPOOL WET4027HW0 "WET4027HW0 Arrived to inspect dryer not working. I found it took excessive force to close dryer door. I adjusted and lubricated the door latch and tested. The unit heated and cycled as designed, operational test was good. Lint removed from chassis"
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 10/11/2018
ICE MACHINE KITCHENAID KUIC15PLXS2 Arrived on site for a no ice condition. Found failed external drain pump. Replaced drain pump. All water connections were dry. Unit still needs internal reservoir hose.; ordrng 1 WP2185626 (hose)
Near Burnet, TX 78611
Thomas L.
Job Details: 10/11/2018
VENTHOOD JENN-AIR JXW9048WP2 "Arrived on site for a broken knob. Checked unit, found that knob was missing the insert. Removed and replaced knob. Turned unit on, unit working properly at this time."
Near Kingsland, TX 78639
Thomas L.
Job Details: 10/11/2018
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Arrived on site for no ice dispensing condition. Checked temperatures, found 36 degrees in fresh food, 5 degrees in freezer. All operations tested properly in the diagnostics modes. Unit working properly at this time. All water connections were dry."
Near Kingsland, TX 78639
Thomas L.
Job Details: 10/11/2018
REFRIGERATOR WHIRLPOOL KUID508ESS2 Per previous repair I replaced the main control as instructed by the manufacturer. See SR#. That did not correct the thin ice condition. Replaced then recirculating pump to achieve a full water reservoir fill to insure a proper slab thickness. Observed while unit filled and made ice. Unit cycled accordingly. Workin properly at this time. All water connections were dry. Only used one of the pumps received. Notified Melissa.Steve SR# 7722894913
Near Killeen, TX 76542
Arthur B.
Job Details: 10/11/2018
DRYER WHIRLPOOL WED7500GW0 Arrived onsite for customer complaint of dryer not heating. Removed bulkhead and found no continuity on element and cutoff. Removed cutoff and element and installed new replacements. Reassembled and tested unit. Unit now heats and tumbles as intended. Dryer vent and lint trap was clean of lint at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/11/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived onsite for customer complaint of SxS refrigerator LED light on RF side not illuminating. Removed and replaced with new LED module. Both LED lights are now illuminating when door is opened. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/11/2018
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Arrived onsite to install parts to french door refrigerator from prior visit’s diagnosis. When arrived, unit was fully defrosted. Removed faulty damper,control and UI. Installed new replacements. Reassembled. Powered up unit.unit now cools as intended with good air flow in RC section. Advised customer to wait 24hrs before placing items back into unit. All water connections were dry at time of service."
Near Harker Heights, TX 76548
Arthur B.
Job Details: 10/11/2018
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived onsite for builder complaint of dishwasher not powering on. Checked power at outlet and got 120V. Removed junction box and found wire connectors Tory he’d each other. Secured wire connections with new wire nuts. Powered up unit and tested. Unit now powers on;fills,washes,drain and heats as intended. All water connections were dry at time of service."
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/11/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of unit not cooling properly, found weak frost pattern on fresh food evaporator. Ordering compressor, evaporators, drier, tube, and valve. ; 1 Tj90sf8404 (VALVE) and 1 W10248589 (evaporator) and 1 W10286069 (drier-uv) and 1 W10626970 (tube) and 1 W10634642 (valve) and 1 W10756020 (compressor) and 1 W11035765 (evaporator)"
Near Killeen, TX 76549
Arthur B.
Job Details: 10/11/2018
MICROWAVE WHIRLPOOL WMH32519CB0 Arrived onsite. Customer advised that he is buying new unit. No further work performed.
Near Wimberley, TX 78676
Brandon
Job Details: 10/11/2018
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site for customer complaint of unit leaking. Found clog in defrost drain line, I removed clog, unit tested good."
Near Harker Heights, TX 76548
Steve C.
Job Details: 10/11/2018
DISHWASHER GE GDT580SMF7ES Arrived on site for the unit is not washing dishes properly. Tested the unit and the motor is turning on and all the spray arms are spinning. Found a service bulletin dd07-16 for poor wash performance. Found the lower spray arm is separating o the corners. Will need to order all the spray arms per service bulletin and will use the pump on next visit. ; ordrng 1 CNOTE (SOONER SERVICE ) and 1 WD22X22501 (upper spray arm asm) and 1 WD35X10393 (spray arm)
Near Driftwood, TX 78619
Brandon
Job Details: 10/11/2018
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for customer complaint of low water levels. I calibrated control board and instructed customer to follow recommend load settings for the particular type of load she was doing. Tested good. No leaks.
Near Driftwood, TX 78619
Brandon
Job Details: 10/11/2018
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for customer complaint of leaking, found leaking from reservoir, I replaced reservoir, unit tested good."
Near Belton, TX 76513
Steve C.
Job Details: 10/11/2018
DRYER AMANA NED4655EW1 Arrived on site for the unit will not start. Tested the unit and found the thermal fuse has no continuity. Replaced the fuse and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near Killeen, TX 76549
Steve C.
Job Details: 10/11/2018
RANGE WHIRLPOOL WEE745H0FS1 Arrived on site for the unit keeps popping. Tested the and found the unit is making a popping noise. Removed the back panel in the junction box and found L1 slightly touching the ground. Readjusted the wires and reassembled the unit. Unit works properly and job complete.
Near Taylor, TX 76574
Tyler B.
Job Details: 10/11/2018
RANGE WHIRLPOOL WGE745C0FS00 "Arrived on site for cook top replacement, R&R cooktop. And tested good."
Near Round Rock, TX 78665
Tyler B.
Job Details: 10/11/2018
DISHWASHER WHIRLPOOL DU1055XTVQ1 "Arrived on site for comtrol replacement, R&R control and tested good, no leaks on site
Near Austin, TX 78723
Joseph C.
Job Details: 10/11/2018
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for “rinse aid not being dispensed” complaint. Inspected unit and found rinse aid plunger mechanism had come off track. Realigned rinse aid activation arm and tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78752
Leonardo
Job Details: 10/11/2018
DISHWASHER WHIRLPOOL WDF520PADW7 Arrived on site to test unit for not draining. Test unit and found food stuck in drain motor. Removed food from drain motor test unit and unit test good job complete no leaks present at this time.
Near Austin, TX 78703
Scott
Job Details: 10/11/2018
WASHER MAYTAG MVWB835DW3 "Arrived on site for washer making noise . Found gear case leaking oil . High pitch chirping noise during spin cycle . Quoted customer for repair , declined service will be buying another washer . no water leaks detected at time of service . Job complete ."
Near Austin, TX 78735
Leonardo
Job Details: 10/11/2018
COOKTOP WHIRLPOOL JED8430BDB Arrived on site to test unit for making sparking sounds. Test unit and found bad switches for right front and right rear burners.
Near Austin, TX 78749
Leonardo
Job Details: 10/11/2018
COOKTOP WHIRLPOOL WFE320M0ES1 Arrived on site to test unit for burner not working. Test unit and found right rear burner not coming on when turned on. Test unit and found bad switch. Replaced switch test unit and unit test good job complete
Near Austin, TX 78738
Brandon
Job Details: 10/11/2018
WASHER MAYTAG MHWE450WW01 "Arrived on site for customer complaint of washer leaking, found tear in door bellow, I replaced bellow. also found f28 error code, I checked wire harness between mcu and ccu, harness looked good. Ordering mcu and ccu ; ordrng 1 8183196 (motor control unit) and 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10326989 (cntrl-elec)"
Near Austin, TX 78704
Scott
Job Details: 10/11/2018
WASHER WHIRLPOOL WTW7000DW0 "Arrived on site , replaced latch .tested unit all checked good , nonwater leaks detected at time of service . Job complete ."
Near Killeen, TX 76549
Steve C.
Job Details: 10/11/2018
DRYER MAYTAG MEDX655DW1 Arrived on site for the unit is not working properly. Customer advise the timer will not stop and continue to be on. Tested the unit and found the time is extremely hot. Found the timer is defective. Replaced the timer and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near Austin, TX 78739
Brandon
Job Details: 10/11/2018
DRYER MAYTAG MED6000XW2 "Arrived on site for customer complaint of 7nit not heating, found bad heating element, I replaced heating element unit tested good."
Near Pflugerville, TX 78660
Wesley
Job Details: 10/11/2018
DISHWASHER WHIRLPOOL WDF560SAFM2 "Arrived on site and found dead motor. Ordering sump and motor to replace. All else checks good, no other saved errors.; ordrng 1 W11085683 (pump&motor)"
Near Kyle, TX 78640
Brandon
Job Details: 10/11/2018
REFRIGERATOR WHIRLPOOL GS6NBEXRS01 "Arrived on site for customer complaint of unit not cooling, found unit had been unplugged, ice was clear from air duct and we were getting proper air flow to fresh food section. Unit tested good at this time"
Near New Braunfels, TX 78130
Derek S.
Job Details: 10/11/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site to check unit for noise, Mrs states that noise is usually at night and will waker her up, she informed that if she leans on the right side cabinet the noise will go away, indicating a sealed system line under pressure is vibrating inside the cabinet, i corrected sealed system line, no water leak present at the time of service"
Near New Braunfels, TX 78130
Derek S.
Job Details: 10/11/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site to check unit for noise, Mrs states that noise is usually at night and will waker her up, she informed that if she leans on the right side cabinet the noise will go away, indicating a sealed system line under pressure is vibrating inside the cabinet, i corrected sealed system line, no water leak present at the time of service"
Near Canyon Lake, TX 78130
Derek S.
Job Details: 10/11/2018
REFRIGERATOR WHIRLPOOL WRF535SWHV "Arrived on site and applied silicone to the entire freezer liner, due to gap in left bottom corner allowing warm air into the unit causing snow ice build up, no water leak present at the time of service"
Near Canyon Lake, TX 78130
Derek S.
Job Details: 10/11/2018
REFRIGERATOR WHIRLPOOL WRF535SWHV "Arrived on site and applied silicone to the entire freezer liner, due to gap in left bottom corner allowing warm air into the unit causing snow ice build up, no water leak present at the time of service"
Near Cedar Park, TX 78613
James
Job Details: 10/11/2018
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site and tested unit. Found no lights on and dispenser not working and deli control dead. Found harness to tell control has broken line. Unit will need harness and deli control to repair. 1 W11170612 (HARNESS) and 1 WPW10769076 (cntrl-elec)
Near Pflugerville, TX 78660
Wesley
Job Details: 10/11/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site and found fill cup frozen allowing spilling and no ice production. THawed out all ice. Unit now operating as designed. All checks good.
Near Pflugerville, TX 78660
Wesley
Job Details: 10/11/2018
DRYER ROPER RED4516FW Arrived on site and found clogged air vent preventing proper dry times. Advised customer on findings. Unit is operating otherwise as designed.
Near Lakeway, TX 78738
Brandon
Job Details: 10/11/2018
DISHWASHER KITCHENAID KDTE304DBL0 "Arrived on site for customer complaint of grinding noise and unit not washing, found water in tub when I arrived, found bad drain pump. I replaced drain pump, unit tested good."
Near Pflugerville, TX 78660
Wesley
Job Details: 10/11/2018
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived on site and found ice arm dislodged. Corrected ice arm. Now unit is operating as designed. And not filling continuously. Advised customer on use and care.
Near Cedar Park, TX 78613
James
Job Details: 10/11/2018
COOKTOP WHIRLPOOL W5CG3024XS01 Arrived on site and installed new switch harness. Tested unit for proper operation. Unit working properly job complete.
Near Leander, TX 78641
James
Job Details: 10/11/2018
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site and tested operation. Found freezer and fresh food at 82 degrees. Checked pressures and found no change when in test 4. Found that the switching valve not staying locked into solenoid. Locked in valve and bent retainer underneath to secure better. Tested for cooling and unit now cycles between rc and fc and cool
Near Cedar Park, TX 78613
James
Job Details: 10/11/2018
RANGE WHIRLPOOL WEC310S0FS1 Arrived on site and tested unit. Customer having issues with bake cycle not maintaining temp. Checked for faults and found open temp sensor fault. Checked sensor and found the molex at sensor not plugged in. Secured connection and tested. Unit working properly. Job complete
Near Killeen, TX 76549
Arthur B.
Job Details: 10/11/2018
DISHWASHER HOTPOINT HDA3400G02BB "Arrived onsite to install new pump/motor assembly to dishwasher from prior tech’s diagnosis. Removed faulty drain pump/motor and installed new replacement. Reassembled. Tested unit. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."
Near Kempner, TX 76539
Steve C.
Job Details: 10/11/2018
DRYER WHIRLPOOL GEQ9800PW1 "Arrived on site to replace the power cord, terminal block, and block with wires. Replaced all parts and tested the unit. Unit works properly and advise customer to clean air vents every six months."
Near Kempner, TX 76539
Steve C.
Job Details: 10/11/2018
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived on site for unit is still not making ice. Unit is also not dispensing water. Unit is not freezing food or liquids in the ff section. The reservoir is frozen over again. We have exhausted all further repairs. Spoke to Lowe’s corporate supervisor and unit is unrepairable and customer is doing a buy out. All water connections were dry at the time of service.
Near Copperas Cove, TX 76522
Steve C.
Job Details: 10/11/2018
DRYER WHIRLPOOL WED4800BQ1 Arrived on site for the unit is not turning on. Tested the unit and found the thermal fuse with no continuity. Replaced the thermal fuse and tested the unit. Unit works properly and advise customer to clean air vents every six months.