We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Dripping Springs, Texas 78620
Brandon
Job Details:
11/05/2021
"Arrived on site for customer complaint of doors not being level, RC door swinging open, and dent on door. I found dent is from the door opening and hitting a door knob on the pantry door, I leveled the doors, and the swinging of the door opening is normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, Texas 78739
Luis
Job Details:
11/05/2021
"Arrived on site for a defective icemaker. Installed a new icemaker ran harvest test passed,ran fill test passed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, Texas 78721
Scott
Job Details:
11/05/2021
"Arrived on site , replaced vent ,gasket , bezel . Ran diagnostics with door off . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Cedar Park, Texas 78613
David S
Job Details:
11/05/2021
Arrived on site for washer not filling with water. I inspected the unit and work area. I found fault code f6e4 float switch open. I inspected the float switch and found it working as designed. I checked voltage to the water valve and found fluctuating voltage. I checked voltage at the junction box and found it steady. I replaced the control and water valve. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS05
Near Austin, Texas 78738
Leonardo
Job Details:
11/05/2021
"Arrived on site for unit turning on but not starting. Tested the unit display showed cooking,but light was not turning on and Unit was not heating.Found bad fuse on wiring harness. Wiring harness needs to be replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, Texas 78748
Luis
Job Details:
11/05/2021
"Arrived on site for damaged harness at hinge. Removed defective door,installed new door assembly,checked door seal good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fort Hood, Texas 76544
Al
Job Details:
11/05/2021
rrived on site to inspect washer leaking. I ran diagnostics and found the standpipe the unit drains into is clogged and when draining the water sounds like a glass filling up and then it overflowed and drained onto the floor. I videotaped the incident and sent it to the customer. Standpipe needs to be cleared for the unit to drain properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Hutto, Texas 78634
Jimmy J.
Job Details:
11/05/2021
"Arrived on site for metal under the rack in the oven is not flush. Removed bottom panel and found screws installed crooked that burner plate attaches to panel with. Removed both screws and realigned the burner plate with the panel in order for screws to mount properly. Once realigned the bottom cover mounted as designed. Preheated oven to 350 to ensure the bottom plate didnt bow beyond normal flexing when hot. It stayed in place without flexing beyond what is expected. Explained to the DR Horton rep (Brandon Smith) a little flexing is normal when metal bottom cover heats up, but upon arrival it was crooked due to screws not allowing the bottom cover to seat correctly on the 4 small metal hinges. Job completed."
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Hutto, Texas 78634
Jimmy J.
Job Details:
11/05/2021
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Mustang Ridge, Texas 78610
Leonardo
Job Details:
11/05/2021
Arrived on site for no power . Tested unit for no power and Found open fuse. Replaced the fuse.tested unit to 350. Unit works good. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC4
Near Leander, Texas 78641
Kayman
Job Details:
11/05/2021
"Arrived onsite for washer that will not latch. Upon inspection I found the lid is damaged and separating at the left side hinge. I attempted to snap the lid piece back into place but was not able to. I found F5E2 F5E2 F2E1 stored in the system. I will need to order the lid, and latch assembly due to the multiple errors. Office to R/S due to part availability. ; ordrng 1 W11102314 (Lid) and 1 WP8563965 (Hinge left) and 1 WP8572974 (Hinge right)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, Texas 78759
Taylor M
Job Details:
11/05/2021
"Arrived on site to diagnose dryer not powering on, I gained access to the unit and the customer informed me that the unit will not run a cycle, he informed me that he replaced the thermal fuse and cutoff, i gained access and tested both, both tested good, i gained access to the timer and relay and found they were not operating properly, I replaced both, the unit is still non operational. I gained access to the terminal block and found improper voltage between the black and white lines and improper voltage to the chassis ground. I informed the customer of my findings and left the unit unplugged until an electrician diagnoses and repairs the issue. ; ordrng 1 279827 (Motor) and 1 W10704067 (Harness)"
We serviced a
WHIRLPOOL COOKTOP
Model WEEA25H0HZ1
Near Woodway, Texas 76712
Jonathan M
Job Details:
11/05/2021
Arrived on site for an oven that won?t heat in the oven. Inspected unit and work area. The customer advised that the unit is seemingly stuck on one screen and will not allow her to run any bake or broil cycles. Confirmed the customers complaint and found the unit in demo mode. The customer advised that her oven has been losing track of time and dates intermittently but this last time when it did it went into this mode. Remove the customer from demo mode and hooked the customer up to WiFi through the app. I did explain to her that she will need to give the unit 30 days to update all the software updates for this machine in order to not lose track of time. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, Texas 78641
Kayman
Job Details:
11/05/2021
Arrived onsite for wall oven with fan speed error. Upon inspection I found F6E4 F8E0 stored on the system. I followed the techsheet for the F8E0 and determined the blower fan needs to be replaced. Office to R/S. ; ordrng 1 W11296171 (Console)
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Austin, Texas 78738
Kevin
Job Details:
11/05/2021
"Arrived on site and inspected refrigerator and found water filter is vertical inside of housing. It should be tilted 20 more degrees to properly engage. After correcting filter placement it is now dispensing water properly. If issue continues will need to pre-order W11248063, job complete"
We serviced a
KITCHENAID OVEN
Model KEBK276SSS04
Near Austin, Texas 78736
Leonardo
Job Details:
11/05/2021
Arrived on site for upper oven not heating. Tested upper oven for not heating and found that the broiler element is cracked and needs to be replaced. Ordering the broiler element. Office to reschedule ; ordrng 1 WP9760774 (Broiler element)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, Texas 78747
Brandon
Job Details:
11/05/2021
"Arrived on site for customer complaint of unit not powering on, found unit was unplugged, I plugged unit in and tested unit, everything tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Woodway, Texas 76712
Jonathan M
Job Details:
11/05/2021
Arrived on site for a refrigerator that won?t light in the freezer section. Inspected minute and work area. Confirmed the customers complaint and found the freezer light not coming on unless if you mess with the door switch. Found the door switch spring not pushing the door switch completely to the on position all the time. Unit will need a new door switch for repair. Ordering the door switch and will return .; ordrng 1 W11396033 (DOOR SWITCH )
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Georgetown, Texas 78633
Jonathan S
Job Details:
11/05/2021
"Arrived on site to install previous diagnosed part. Gained access to ice fan, removed failed installed new. Assembled unit and performed diagnostics mode. Tested fan operation and found working. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL RANGE
Model WFE530C0ES0
Near Georgetown, Texas 78628
Lou
Job Details:
11/05/2021
"Arrived on site to inspect range burner not working. Upon further inspection, I tested the cooktop and inspected the cooktop burner switches and found the front right burner switch is bad. I removed and replaced the switch and retested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Little River-Academy, Texas 76554
Tali W
Job Details:
11/05/2021
"Onsite for dryer not operating. Found high limit thermostat out of spec. Replaced high limit thermostat. Also, found vent hose disconnected from venting port. Informed customer that if disconnected, dry times may be longer due to not enough air flow (hose was beside unit partially blocked). Re-attached vent hose. Tested. Unit is heating properly and is functioning as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, Texas 78737
Leonardo
Job Details:
11/05/2021
Arrived on site to replace sump and motor. Replaced sump and motor. Tested unit and ran thru wash cycle.unit tested good. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7AB04
Near Austin, Texas 78757
David Z
Job Details:
11/05/2021
Arrived on site to install console and blower to resolve unit that had over temp and errors present. Replaced console and blower and ran preheat. Found unit heating as designed and no errors present. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM0
Near Austin, Texas 78745
Leonardo
Job Details:
11/05/2021
Arrived on site to test upper rails falling off. Test unit Found both left and right rails were broken. Replaced both upper left and right rails. Tested unit . Unit works as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Austin, Texas 78735
Kevin
Job Details:
11/05/2021
Arrived on site and inspected unit for leaking water. Took off bellow and secured it again. Ran multiple diagnostics cycles and inspected unit for water leaks. No water leaks detected at this time. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Austin, Texas 78745
Jacob
Job Details:
11/05/2021
Arrived onsite for unit making a hum noise. Took the back off the unit and saw that the gray sound pad had fallen off the line. Put sound pad back on And used an extra pad. No noises at the time. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Cedar Park, Texas 78613
Justin
Job Details:
11/05/2021
Arrived on site to install previously diagnosed parts. I installed the new light and gasket. I reshaped the gasket with my heat gun. I advised the customer on not opening the freezer door for at minimum 4 hours to let the gasket shape. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Georgetown, Texas 78633
Jonathan S
Job Details:
11/05/2021
"Arrived on site for refrigerator FC light not operating. Inspected unit and work area. Checked door switch and found opening and closing. Gained access to LED module and tested DC voltage and found correct. Found failed LED light module. Removed failed module and installed new. Assembled unit and tested door operation. All tested good, no water leaks detected during service. Contacted claims department to verify special project authorization.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near Austin, Texas 78723
Matthew
Job Details:
11/05/2021
Arrived onsite for dishwasher leaking at the bottom. Upon arrival tested unit. Found leaking at sump. Replaced sump and motor assembly. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE01
Near Austin, Texas 78702
Scott
Job Details:
11/05/2021
"Arrived on site for top items in fresh food freezing . Fridge set at one on control . Ran temp checks , freezer normal, fresh 34 at time of check. Thermistors checked normal. Replaced control . No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near San Marcos, Texas 78666
Andrew
Job Details:
11/05/2021
"Arrived on site to preform sealed system from previous diagnosis. Replaced compressor, filter dryer, run capacitor and start device. System held vacuum for 20 mins. Charged system to specs, tested unit, unit developed a good frost pattern on evap, no signs of refrigerant leak. Compressor pulling proper amperage. Job complete."
We serviced a
LG DRYER
Model DLE3733W
Near Jarrell, Texas 76537
Jonathan S
Job Details:
11/05/2021
"Arrived on site for dryer making high pitched noise. Inspected unit and work area. Verified failure. Disassembled unit, found 3 of the 4 guide wheels failed and pulley not turning as designed. Recommend to replace all wheels and pulley.. Removed guide wheels and pulley, installed new. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, Texas 78756
Scott
Job Details:
11/05/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, Texas 78756
Scott
Job Details:
11/05/2021
"Arrived on site ,replaced icemaker . Ran harvest all checked normal. No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Taylor, Texas 76574
Jimmy J.
Job Details:
11/05/2021
Arrived on site to install previously diagnosed parts. Removed dual valve and installed new valve. Removed UI and installed new UI. Tested water dispenser and water still wont come out unless you press the ice maker paddle first. Removed both ice maker and water dispenser pads. Tested water dispenser and water still not coming out when new water dispenser pad was pressed. Tried testing the ice maker water fill test and once again it would not allow me to toggle between fill and off. When the water fill test begins it goes from 01 then straight to 03. If you press the change setting keys in this test it goes straight to 04 which is pause. Without being able to test the water fill test I asked the customer to monitor the fridge and to let Whirlpool know if the loud noise is still present. Customer stated after my last visit removing the valve and reinstalling it the noise wasnt as loud. Hopefully the new valve I installed today eliminates the noise completely. No leaks detected. Job completed.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, Texas 78746
Luis
Job Details:
11/05/2021
"Arrived on site for light issues. Diagnosed a defective led module,replaced right side freezer led module,all leds working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Hutto, Texas 78634
Jimmy J.
Job Details:
11/05/2021
Arrived on site to install previously diagnosed part. Removed old ice maker and found mold completely loose and not attached properly causing water to refill due to motor not recognizing the mold position and it already having water inside causing it to refill when it wasnt necessary. Installed new ice maker and ran test 44 then 45. Ice maker running as designed. No leaks detected. Job completed.
We serviced a
JENN-AIR DISHWASHER
Model JDB1255AWP
Near Austin, Texas 78738
Kevin
Job Details:
11/05/2021
Arrived on site and found dishwasher door gasket starting to come off. Installed new door gasket. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, Texas 78746
Luis
Job Details:
11/05/2021
"Arrived on site loud noise from recirculating pump with pan full,diagnosed a defective pump,installed a new pump ran diagnostics all test passed,ran compressor test evaporator plate frosting up."
We serviced a
GE REFRIGERATOR
Model GSL25JFXNLB
Near Austin, Texas 78738
Kevin
Job Details:
11/05/2021
"Arrived on site and found temperature in the refrigerator compartment between 52-53 degrees. Found evaporator is not defrosting, took one picture. Also count no continuity on the heater. Spoke with SW. Will need to order Heater, bimetal, control, damper to complete repair properly. Office to reschedule ; ordrng 1 WR13X10988 (Damper) and 1 WR51X10055 (Heater) and 1 WR50X10065 (Bimetal) and 1 WR55X10025 (Sensor) and 1 WR55X10942 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, Texas 78704
Jacob
Job Details:
11/05/2021
Arrived onsite for unit not washing. Tested the unit and unit did fill with water and drained but did not start to wash. Heard the ticking from the motor and a light thump.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Wimberley, Texas 78676
Brandon
Job Details:
11/05/2021
"Arrived on site for customer complaint of noise issue and not drying well, I found a lot of lint build up around blower wheel and duct, as well as a nail in blower section, I cleaned out blower wheel and duct, tested unit with towels, unit tested good."
We serviced a
JENN-AIR OVEN
Model JJW2430DS01
Near Dripping Springs, Texas 78620
Brandon
Job Details:
11/05/2021
"Arrived on site for customer complaint of stuck key error code, found failed console, ordering console. ordrng 1 W11236887 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QMS01
Near Austin, Texas 78717
Justin
Job Details:
11/05/2021
"Arrived on site for a customer request to thaw out their freezer built up with ice. The customer knows the unit has a sealed system failure per prior diagnosis, and stated that when we thaw the unit out it tends to work for a little while.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Hutto, Texas 78634
Jimmy J.
Job Details:
11/05/2021
Arrived on site for Oven Not Clicking - Cooktop Working - Gas and Dual Fuel Range. Tried lighting bake and broil and neither would spark. Customer stated they had a power outage recently. All cooktop burners lighting as designed. Tested DSI spark module and it was faulty. Removed DSI and installed new DSI. Bake and broil are now lighting on first click. No gas leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5RHEXNL00
Near Austin, Texas 78759
Taylor M
Job Details:
11/05/2021
"Arrived on site to diagnose refrigerator with gasket issues, upon inspecting the unit I found that both gaskets are sealing well and the problem exists due to the unit never being leveled properly, I gained access to the leveling bolt and leveled the unit to where the doors fall back into place as designed, the unit is now operating properly as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Hays, Texas 78610
Jacob
Job Details:
11/05/2021
Arrived onsite for the unit not making ice. Looked at the bottom left of the door and saw that the red wire was ripped in half causing the unit to not make ice. Need to order a new FR door. Ordered part. Office to reschedule and needs authorization before returning.; ordrng 1 REQUEST (AUTHORIZATION ) and 1 W11467398 (FR DOOR)
We serviced a
WHIRLPOOL WASHER
Model WFW97HEXL0
Near Austin, Texas 78727
David Z
Job Details:
11/05/2021
"Arrived on site to diagnose washer that was not draining. On arrival I ran the unit and found it draining ultra slow, with a distinct strong odor coming from it. Found the trap was clogged.Customer approved. Removed front panel and cleaned trap, which had several masks in it. Ran unit after reassembly and found draining as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, Texas 78701
Luis
Job Details:
11/05/2021
"Arrived on site for unit not freezing. Removed evaporator cover found frost only on first line of evaporator,found hard bend on suction line as if pinching suction line closed. Called tech support,low side pressure reading -10 per tech support need to install a uv drier and recheck pressures. Installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,pressure reading -5 and 175,frost pattern weak but slowly getting better called tech support checked equalized pressures reading 40. Per tech support to let unit run. 7732169829"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, Texas 78754
Matthew
Job Details:
11/05/2021
Arrived onsite for refrigerator not closing properly. Upon arrival could see center hinge bent. Replaced hinge. Refrigerator door is still not making a good seal only on the top left corner. Went to adjust plastic ring and found bottom right of door bent in where stopper is installed. Plastic ring could not compensate for gap. RC door will need replacement. Office to reschedule ; ordrng 1 LW10638684 (dor-fip) and 1 W10638692 (bracket)
We serviced a
KITCHENAID DISHWASHER
Model KUDL03IVWH2
Near Austin, Texas 78701
Jacob
Job Details:
11/05/2021
Arrived onsite for unit stopped in mid cycle. Started the unit. Unit started with no issues. Customer would like to proceed with changing out both controls. Office to reschedule
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, Texas 78701
Jacob
Job Details:
11/05/2021
Arrived onsite for unit leaking. Tested the unit. Noticed the unit was not quite leveled on the right side. Picked up the unit on the right side. Left unit running to see if it would leak. Let tenant know to video if there is a next time returning. Also let customer know there could be an issue with the cabinet the unit is in that we cannot pick up the unit to level better. No leaks at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model KSIB900ESS2
Near Austin, Texas 78759
Taylor M
Job Details:
11/05/2021
"Arrived on site to diagnose oven taking too long to heat and fan noise, upon arrival I gained access to the unit and put it into a bake at 350? I found that the unit is heating and sensing the heat properly using my thermal leads, I gained access to the fan and found that the blades were sitting too close causing the noise, I repositioned each blade to alleviate the noise, the unit is now operating properly as designed. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Georgetown, Texas 78628
Lou
Job Details:
11/05/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I removed and replaced the compressor, Non-UV drier, access valve, and evaporator. Vacuumed the system and pressures held at -30/0. Installed 5.75oz of R134a refrigerant and monitored pressure. Pressures were good at 0/125 and unit is making ice as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, Texas 78747
Leonardo
Job Details:
11/05/2021
Arrived on site for unit not washing. Tested unit for not washing and found sump and motor is not circulating water. Ordering sump and motor. Office to reschedule ; ordrng 1 W11085683 (Sump and motor)
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ0
Near Dripping Springs, Texas 78620
Brandon
Job Details:
11/05/2021
"Arrived on site for customer complaint of unit wanting to charge for cycles, found special time of day pricing was enabled, I disabled that setting unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW3
Near Austin, Texas 78704
Jacob
Job Details:
11/05/2021
Arrived onsite for front left burner not turning on. Tried to turn it on but the spark will not get the gas lit. Need to order a switch harness. Ordered part. Office to reschedule ; ordrng 1 W10548356 (harns-wire)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lockhart, Texas 78644
Noah D
Job Details:
11/05/2021
"Arrived on site to inspect unit for weird sounds during wash, upon inspection found the unit had a bad actuator, replaced actuator and tested unit, no problems found. Complete"
We serviced a
GE MICROWAVE
Model JVM6175SK2SS
Near Cedar Park, Texas 78613
David S
Job Details:
11/05/2021
Arrived on site for microwave having no power. I inspected the unit and work area. I found the fuse out. I placed my resettable fuse in its place and tested the unit. I could no force the fuse to break. I installed the new fuse. The unit is working as designed
We serviced a
WHIRLPOOL RANGE
Model KSEB900ESS1
Near Austin, Texas 78753
Matthew
Job Details:
11/05/2021
"Arrived onsite for unit not shutting off. Upon arrival tested unit. Upon testing found cancel buttons non responsive for oven or warming drawer. Panel will need replacement. Ordering control as well. Office to reschedule ; ordrng 1 W10920246 (panl-cntrl)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Pflugerville, Texas 78660
Wesley
Job Details:
11/05/2021
Arrived onsite for unit still leaking out of the dispenser and leveled unit to reduce risk of leaking. Also reset unit to restor proper panel function. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, Texas 78745
Jacob
Job Details:
11/05/2021
Arrived onsite for the cold water valve being cross threaded by customer during installation. Looked at the valve on the unit and saw it was cross threaded. Replaced water valve. Was able to get connections on the unit. Did let customer know that they may need to get the water valves on the wall side fixed by a plumber because the water kept running out of the valves.
We serviced a
GE OVEN
Model JTP30SP1SS
Near Dripping Springs, Texas 78620
Brandon
Job Details:
11/05/2021
"Arrived on site for customer complaint of unit taking to long to heat up, I ran bake cycle at 350, unit tested good at time of service, instructed customer to calibrate unit if needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Martindale, Texas 78655
Robert
Job Details:
11/05/2021
Arrived on call for complaint of leaks. Found the freezer door not closing properly. Adjusted the door to allow proper closing.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS350ESS00
Near Martindale, Texas 78655
Robert
Job Details:
11/05/2021
Arrived on call for complaint of burners not working properly. Found after the change to LP gas the simmer adjustment was never made. Adjusted the flame to allow a simmer setting.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Pflugerville, Texas 78660
Wesley
Job Details:
11/05/2021
"Arrived onsite for ice production issue and found fresh food evap frozen through. Ordering evap cover and prior board for power outage problem. Also unit right door gasket will need to be replaced, AUTHO for parts required. Customer defrosting unit for repair ; ordrng 1 W10688387 (Gasket)"
We serviced a
GE DISHWASHER
Model CDWT280V05SS
Near Leander, Texas 78641
Kayman
Job Details:
11/05/2021
Arrived onsite for dishwasher not operating and just beeping. Upon arrival I confirmed the complaint. I used the techsheet on the unit to try and enter diagnostics service mode. I was able to enter diagnostics but none of the functions would engage as per techsheet. I accessed the control area and found rust and evidence of moisture damage on the blower dispenser and main control. I advised the customer we would have to replace all 3 components in order to make a successful long lasting repair.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Hutto, Texas 78634
Jimmy J.
Job Details:
11/05/2021
Arrived on site for AIG gas range leaks when bumped. Found all knobs staying in locked position when turned off. Customer explained when theyve cleaned the backsplash behind the range theyve accidentally leaned over knob(s) and turned on the gas burners and didnt know it. Explained they need to try and be conscious of the knobs to prevent this from happening. Knobs all stay in position unless pressed down and turned. No gas leaks detected. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Leander, Texas 78641
Kayman
Job Details:
11/05/2021
Arrived onsite for range with booming noise coming from the oven when baking after preheat during cycles. I called techline to document he advised monitoring the cycles to see if it is an ignition issue or metal expanding. I set the unit to 400 preheat and monitored bake cycles. SR#7732174211 after about 6 cycles I could not recreate any abnormal noises or gas smells. Job complete.
We serviced a
WHIRLPOOL OVEN
Model JMW2430IL03
Near Austin, Texas 78750
Taylor M
Job Details:
11/05/2021
"Arrived on site to diagnose wall oven with broken glass, upon arrival the customer informed me that the units inner glass had broken but also the door itself is damaged on at least four corners of the unit, I attached pictures of the damage, . The customer also informed me that the microwave has a loud noise during operation, I found that the noise is coming from the blower, I am ordering a new blower for return service. ; ordrng 1 W11346915 (Glass door) and 1 W11346915 (Oven door) and 2 W10831019 (Screw)s and 1 W11320231 (Nameplate) and 1 W11248652 (Blower)"
We serviced a
JENN-AIR RANGE
Model JDRP536HL00
Near Austin, Texas 78723
Matthew
Job Details:
11/05/2021
"Arrived onsite to replace previously diagnosed parts per Whirlpool technician team. Replaced inner an outer door, retainer and gasket. Tested at 450 degrees and door did not open. Allowed to run and unit seems to now be functioning pro"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Austin, Texas 78701
Jacob
Job Details:
11/05/2021
Arrived onsite for unit not making ice. Customer did say they have never changed out the filter. Checked the water dispenser and the water was coming out slowly. Went ahead and replaced the filter and the ice maker. Tested the unit and ice maker filled with water and the filter was putting out good pressure at the water dispenser.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Kingsbury, Texas 78638
Noah D
Job Details:
11/05/2021
"Arrived on site to inspect unit for smelling bad and not making noise, upon inspection found the unit not making any sound even if the sound was on high, factory reset the unit and tried again, no change, replaced ui and noise returned, spoke with customer regarding washer smell, they used affresh per the guide. All instructions had been followed. Customer will try to clean and monitor. Complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model GI1500PHW6
Near Lampasas, Texas 76550
Tyler
Job Details:
11/05/2021
Arrived on site for ice machine not making ice after 1 day of ice production. Upon arrival confirmed complaint. Found previous ss repair was still intact and equalized pressures were at 50psi. After further tested found start device not receiving any power during multiple diagnostics and normal operation tests. Found main control was failing to allow a stable 120 volt connection. Will need office to get autho from ahs before repairs can be completed ; ordrng 1 WP2304016 (Main control) and 1 Cnote (Need ahs autho)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Pflugerville, Texas 78660
Wesley
Job Details:
11/05/2021
"Arrived onsite and found unit lid stress fracture from normal use. Same place as prior fractures. Advised customer on needed repair, also advised customer on prolonging life of the door by catering to the stress area to prevent future cracking."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Round Rock, Texas 78664
Wesley
Job Details:
11/05/2021
We serviced a
KITCHENAID COOKTOP
Model KGCU467VSS01
Near Leander, Texas 78641
Kayman
Job Details:
11/05/2021
Arrived onsite for cooktop sparking when on low or med but not high. Upon inspection I confirmed the complaint. I found the flames uneven and the tips are white on the front right burner. I found the burner would go out on simmer med or low. I attempted the adjust the flame on that burner but it would not adjust. I spoke with PR and we determined the valve for the burner in question needs to be replaced. ; ordrng 1 WPW10371235 (Dual valve) and 1 WPW10385582 (Valve)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Manor, Texas 78653
Matthew
Job Details:
11/05/2021
Arrived onsite for display intermittent functioning and partially lit LED. Will need to order display. Office to reschedule.; ordrng 1 W11333816 (DISPLAY )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ03
Near Lockhart, Texas 78644
Noah D
Job Details:
11/05/2021
"Arrived on site to inspect unit for not closing normally, upon inspection found the unit did close normally and had no gaps. Spoke with techline and was told to order slide and brackets. Office to reschedule Sr 7732170653; ordrng 1 W10330994 (Bracket) and 1 W10330995 (Bracket) and 1 Pleaseproviderivets. (Please provide rivets)"
We serviced a
GE REFRIGERATOR
Model GSS25GGHGCBB
Near Manor, Texas 78653
Matthew
Job Details:
11/05/2021
Arrived onsite for refrigerator ice maker not producing ice. Upon arrival found ice bucket full of ice. Did notice come cubes were fused together in chunks. Aldo found auger motor not turning. Motor had ice buildup. Cleared and auger is working. Cleared ice and ran test to check for leaks. No leaks found. Ran dispenser test for air leaks found the door flap may be allowing warm air to migrate into the ice compartment and fusing cubes together. Customer will monitor for now but if symptoms persist will need dispenser door flap replaced. Job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Driftwood, Texas 78619
Brandon
Job Details:
11/05/2021
"Arrived on site for customer complaint of noise issue during drain and spin, found nail inside drain pump hose hitting the drain pump, I removed nail, unit tested good."
We serviced a
GE OVEN
Model JT3000SF6SS
Near Georgetown, Texas 78628
Jonathan S
Job Details:
11/05/2021
"Arrived on site for oven door glass shattered. Inspected unit and work area. Found net glass pack broken. Removed glass from Ben and tested oven door hinges and found operating as designed. Will need to replace glass pack.Disassembled door and cleaned outer glass. Removed window pack and installed new. Cleaned both sides of window pack and assembled door. Reinstalled door and tested door operation. All tested good. Spoke with customer on possible causes.
We serviced a
KITCHENAID DISHWASHER
Model KUDT03FTSS2
Near Austin, Texas 78734
David Z
Job Details:
11/05/2021
Arrived on site to install new heating element to resolve leaking coming from heating element. Replaced element and ran unit. Found no drips or leaks on either side. Unit working as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, Texas 78731
Luis
Job Details:
11/05/2021
"Arrived on site for no ice. Ran diagnostics no power to valve diagnosed a defective recirculating pump,replaced pump,ran diagnostics all test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, Texas 78738
Kevin
Job Details:
11/05/2021
"Arrived on site and found no ice production. Ran test 56 and found error code E2, motor loss position. Ran test 57 and motor did not cycle. Also ran test 45, valve ran but water fill tube is frozen. Ran test 36 and ice box fan is good. Ran test 15 and sensor is good. Will need a new icemaker ; ordrng 1 W11087201 (Heater) and 1 W11483245 (Icemaker) and 1 WPW10341329 (Dual valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GR2SHWXPL01
Near Austin, Texas 78759
Taylor M
Job Details:
11/05/2021
"Arrived on site to diagnose refrigerator making a knocking noise, I gained access to the unit and the customer informed me that the knocking happened for about a week and now has stopped, I verified functionality at the ice maker and checked the evap fan, I found no frost build up and found that the ice maker is working well. I found that the ice was building up to where the bail arm was hitting the ice, the unit is operating properly as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM4
Near Lampasas, Texas 76550
Tyler
Job Details:
11/05/2021
"Arrived on site for dishwasher not operating. Upon arrival found f7e1. After further tests I also found ACU was sending 120v to heating all hardware and motor, but the motor would fail to operate and the owi was not within ohms specs and element had lost continuity. Will need office to reschedule once availability of parts and autho is received from ahs. ; ordrng 1 W10518394 (Heating element) and 1 Cnote (Need ahs autho)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Pflugerville, Texas 78660
Wesley
Job Details:
11/05/2021
"Arrived onsite and found screw had bakced out on handle, resecured handle and cleaned grease that had dripped into glass. Unit is now operating as designed. Also calibrated oven. Unit is now operating as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Buda, Texas 78610
Jacob
Job Details:
11/05/2021
"Arrived onsite to replace the switch to the unit. Replaced the switch and it did not fix the issue, replaced control and drain pump, and tried to put in unit in diagnostics and unit still would not allow me to go in to diagnostics and kept trying to drain. Called tech line. Had me go check the drain line to be sure it is positioned hi enough. Picked up the drain line and tested the unit and finally stopped draining. Was able to get error code. Found that the sump and motor is the issue and wanted fo us to order a new wire harness. Got sr#7732168720. Ordered parts. Office to reschedule ; ordrng 1 W11213032 (WIRE HARNESS ) and 1 W11243648 (SUMP AND MOTOR )"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Lampasas, Texas 76550
Tyler
Job Details:
11/05/2021
Arrived on site for range giving f3 error. Upon arrival confirmed complaint. After further inspection found sensor had lost all resistance and shorted out. Replaced sensor. Reass and tested unit and found oven functioning as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EWH3
Near Austin, Texas 78729
Taylor M
Job Details:
11/05/2021
"Arrived on site to diagnose a microwave that is reseting upon setting the clock, i gained access to the unit and found the same that when you set the clock the unit is useable but when opening the door the Ui resets and causes the unit to reprogram, I am ordering the door UI control and the main ACU just in case. Office to reschedule return service when the part arrives.; ordrng 1 W11202852 (UI control) and 1 W11413135 (Control)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Austin, Texas 78759
Taylor M
Job Details:
11/05/2021
"Arrived on site to diagnose washer tangling clothes and not washing properly, upon arrival I gained access to the unit and checked the agitator and found that the actuator Is connected properly and shifting between spin and agitate properly. I put the unit into service diagnostics and found no fault codes for the unit, I found that the unit is operating properly as designed and instructed the customer on proper cycle and load techniques, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Cedar Park, Texas 78613
Justin
Job Details:
11/05/2021
"Arrived on site for a refrigerator not dispensing water and not making ice. I checked temps in the unit and found the RC at 37?F and the FC at 0?F. I tested the dispenser and could hear the valve energize, but no water come out. I put the unit into diagnostics mode and tested fill at dispenser and to the ice maker, but neither worked. I tried to bypass the filter, but the fill still did not work. I gained access to the bottom left hinge and found the harness in good shape. I gained access to the reservoir and found it was not frozen over. I then gained access to the back of the unit and found good water flow coming from the wall. I checked voltage to the valve and found it good. This indicates a faulty valve needing to be replaced. IOffice to reschedule. ; ordrng 1 WPW10341320 (Valve)"
We serviced a
UNKNOWN VENTHOOD
Model UXT4030ADS2
Near Austin, Texas 78705
Scott
Job Details:
11/05/2021
"Arrived on site for no power to fan , light is working . Found fan switch had failed . Replaced switch . Lights and fan are working normal. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL02
Near Georgetown, Texas 78628
Lou
Job Details:
11/05/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the filter head failure, I removed and replaced the filter head and tested without a filter. Unit is operating as designed. Customer is going to purchase a new filter and if there are any issues, they will contact us for service. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Cedar Park, Texas 78613
David S
Job Details:
11/05/2021
Arrived on site for dishwasher leaking. I inspected the unit and work area. I found the diverter leaking. I quoted customer for the sump and motor assembly.I installed the new assembly. I reassembled the unit and tested it. It is working as designed. No water leaks detected p. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Dripping Springs, Texas 78620
Brandon
Job Details:
11/05/2021
"Arrived on site to replace failed lid latch and strike as well as pads, after replacing I tested unit in diagnostic mode, found when drain pump was activated it burned up the relay o the control board, will need new drain pump and control. Ordering parts. ; ordrng 1 W11543998 (Control board)"
We serviced a
JENN-AIR OVEN
Model JJW2730DS03
Near Austin, Texas 78738
Leonardo
Job Details:
11/05/2021
Arrived on site to replace console. Replaced console. Tested oven to 350. Unit works good. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, Texas 78717
Justin
Job Details:
11/05/2021
"Arrived on site for a dishwasher with the door falling down when open, and the unit not draining. Upon arrival the customer stated that after a cycle the tub had some water in it, and they have not used it since. Upon further inspection I found the tub dry. I manually activated the drain and found it energized. I then put the unit into diagnostics mode and found no stored error codes. I ran the unit through a test cycle and found it ran through as designed, but left water in the tub at the end of the cycle. I found the customer just installed a new disposal and did not punch out the drain tube hole. I informed the customer this needs to be fixed and the unit will drain. I gained access to the hinges and found the friction sleeves broke off, and this is why the door would not stay up. I installed the new friction sleeves. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Austin, Texas 78731
David Z
Job Details:
11/05/2021
"Arrived on site to diagnose refrigerator that does not dispense water at random times. On arrival customer informed me this happened almost since the very beginning. The failure to dispense happens at random times for various amounts of time, and does not follow a pattern. I tested the dispenser and found it dispensing as designed with and without the filter in. I checked the harnesses from the door and found no broken or loose wires. Water pressure is not excessive. Talked with tech line who agrees that a line or the reservoir may be freezing at times. Recommended increasing temp of FC to 3 degrees, and RC to 39. Had customer increase temps to recommended. If issue returns we can try replacing the dispenser paddle / switch, W10317253. Customer will follow up if issue returns even with increased temps. Call complete."