Near Leander, TX 78641
Lou
Job Details:
10/14/2020
REFRIGERATOR KITCHENAID KFIS20XVMS1
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=11 degrees & RC=37 degrees. Customer advised that the unit gets warm intermittently. I checked the Program Code and it was correct. I checked the breaker and cycled power and then checked amp draw to the compressor. When the start device would come on it showed 8-9amps but the compressor would not come on. I checked ohms the compressor and it is good. I removed and replaced the start device with a testing device and the compressor came on immediately and was showing 1.11amps. Also, I found the right door gasket flap torn off and the ice chute gasket badly aged. I am ordering the right door gasket, ice chute gasket and another start device, along with a CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to gasket being OOS. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10830055 (gasket-fip GR
Near San Marcos, TX 78666
Andrew
Job Details:
10/14/2020
RANGE WHIRLPOOL WEG750H0HZ0
"Arrived on site to test unit for front left burner not turning on. Found surface igniter making contact with burner cap. Adjusted igniter, tested unit, unit works good. Job complete."
Near Hutto, TX 78634
Andy
Job Details:
10/14/2020
DRYER WHIRLPOOL NED4655EW1
Arrived on site for dryer not heating properly. Tested and inspected unit and found restricted airflow on house venting. Instructed customer on this and that they will need someone to come and clean house venting and instructed customer on use and care and practice for best performance. No repairs are needed at this time.
Near Leander, TX 78641
Lou
Job Details:
10/14/2020
REFRIGERATOR KITCHENAID WRV986FDEM01
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not cooling, I removed and replaced the RC valve motor harness with thermistor, the hv control and UI. I foil taped and ziptied the thermistor onto the suction line. Also, used clamps and zipties to secure the evaporator to the back of the unit. Placed 2 screws at the top of the evap cover to help secure it. While replacing the fan motor harness I found the damper rusted out and not functioning. Also found that both RC door gaskets are torn at the bottom flaps closest to the mullion. I am ordering the damper, both door gaskets and CNOTE-AUTHORIZATION and office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 2 W10846057 (gasket-fip)s and 1 WPW10248595 (control)"
Near Austin, TX 78759
Scott
Job Details:
10/14/2020
MICROWAVE KITCHENAID KMLS311HBS2
"Arrived on site for scraping noise when microwave is running ,inside of door rusting , unit is loosing time on clock, and buttons ( start ) are wearing off . Ordering main control ,button controls . Call to set return . ; ordrng 1 W11129649 (cntrl-elec) and 1 W11226998 (panl-cntrl) and 1 W11226998 (panl-cntrl) and 1 W11227004 (panl-cntrl)"
Near Pflugerville, TX 78660
Cliff
Job Details:
10/14/2020
RANGE WHIRLPOOL WFG505M0BS3
Arrived on site to diagnose a range with burners not lighting properly. Adjusted ignitors and found is working properly at this time.
Near Kyle, TX 78640
Richard
Job Details:
10/14/2020
FREEZER FRIGIDAIRE FFFH17F2QWB
Arrived onsite for the freezer leaking water. During inspection and after talking with Susie found that the drain was clogged causing the issue. Ice had build up to the point that it popped the seal around the heat exchanger and suction line going to evaporator. Removed ice and unclog the drain and put the seal back around the heat exchanger and suction line and put silicone around it to cover any air gaps and freezer tested properly and no leaks. Complete
Near Austin, TX 78701
Leonardo
Job Details:
10/14/2020
DISHWASHER KITCHENAID KDTE104ESS1
Arrived on site to test unit for unit not washing correctly. Test unit and found unit not draining due to plug still on disposal. Removed disposal knock out test unit and unit test good job complete. C
Near Georgetown, TX 78626
Cliff
Job Details:
10/14/2020
DRYER WHIRLPOOL MGDX655DW0
Arrived on site to diagnose a dryer that is not cycling properly. Found failed timer motor. Replaced timer and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78749
Leonardo
Job Details:
10/14/2020
DISHWASHER KITCHENAID KDTM354DSS4
Arrived on site to test unit for burning smell. Test unit and found shorted console and control board. Also found broken dispenser. Replaced dispenser will order new console and with replace control board next time. Office to reschedule ; ordrng 1 W10803367 (CONSOLE )
Near San Marcos, TX 78666
Richard
Job Details:
10/14/2020
DRYER WHIRLPOOL WED5100HC0
Arrived onsite for the for the dryer having a burnt smell. Was not able to test dryer due to the fact that it was not hooked up to a power source. Dryer is located inside the rent a center building. Checked terminal block and it looked good. Advised customer that the smell could be coming from the heating element because itÂ’s still new. But also advised customer that the unit will need to be hooked up for me to test. Complete
Near Cedar Park, TX 78613
Tommy
Job Details:
10/14/2020
DISHWASHER KITCHENAID KDTM354ESS3
Arrived onsite switched out panel. Tested unit. Unit tested good. Job Completed.
Near Austin, TX 78704
Wesley
Job Details:
10/14/2020
REFRIGERATOR JENN-AIR JFC2089HES
Arrived onsite and replaced start device to repair the fridge.All checks good. Advised customer on repair. All checks good.
Near Austin, TX 78703
Wesley
Job Details:
10/14/2020
WINE COOLER WHIRLPOOL WUW35X24DS01
Arrived onsite and found unit operating as designed and cooling properly. Customer wants to store wine at 60f. Claimed they were not cool and that they were sweating so unit is broken. Found factory obstruction of the fan. Removed obstruction. Unit is now operating as designed with proper function able to cool to 41f in 25 minutes.
Near Austin, TX 78759
Scott
Job Details:
10/14/2020
REFRIGERATOR KITCHENAID KRSC703HBS00
"Arrived on site , didnÂ’t change water tank . Last tech fixed issue with temp changes he made , did add recommendation to customer to make sure food items not to be pushed to back wall . Replaced shelf rails draws are still difficult to pull out . Draws are not over loaded . Ordering rollers and pins , Call to set return . ; ordrng 6 W11164152 (roller)s and 6 W11175807 (axle)s"
Near Austin, TX 78717
Paul
Job Details:
10/14/2020
REFRIGERATOR WHIRLPOOL KSSC48QMS01
Arrived onsite for a refrigerator not cooling correctly in the RC but the FC is cooling properly. I found the FC at 5 degrees with set point at 0 and the RC at 52 degrees with the set point at 37. I found the diffuser working correctly. I found the evaporator fan short cycling and the fan shroud blocks missing causing an issue with the airflow. Ms stated another company replaced the evaporator motor. I explained that the main control would need to be replaced along with the fan shroud blocks. I r placed the main control and tested the unit. The fan and all other components are working as designed. IÂ’m ordering the fan shroud blocks. .; ordrng 1 8201798 (block-fan)
Near Buda, TX 78610
Leonardo
Job Details:
10/14/2020
MICROWAVE WHIRLPOOL WMH53520CW2
Arrived onsite to test unit for not heating. Test unit and found bad high voltage.
Near Georgetown, TX 78633
James
Job Details:
10/14/2020
DRYER WHIRLPOOL WED4815EW1
Arrived on site and tested operation. Found unit will make a loud thump at start and knock while running and then thump again when cycle stops. Found rollers failed. Installed new and tested operation. Unit tests good. Job complete
Near Austin, TX 78717
Tommy
Job Details:
10/14/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1
"Arrived onsite for dishwasher not drying. Upon arrival I ran diagnostics found that the unit was operating correctly except rinse aid would not dispense, replaced dispenser, no signs of leaks. Job Completed."
Near Austin, TX 78739
Luis
Job Details:
10/14/2020
REFRIGERATOR MAYTAG MFI2665XEM7
"Arrived on site for water issues. Found water will dispense on its own,found buttons on ui unresponsive diagnosed unit will need ui and pads
Near Austin, TX 78750
Wesley
Job Details:
10/14/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Arrived onsite and repaired the refrigerator byreplacing Evap motor and cover. All checks good. Unit is now operating as designed.
Near Austin, TX 78745
Leonardo
Job Details:
10/14/2020
DISHWASHER MAYTAG MDB4949SDM2
Arrived on site to test unit for not washing correctly. Found unit over sudsing and hard water problem. Will need new sump and motor and new spray arms and new soap dispenser
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
10/14/2020
DRYER WHIRLPOOL MEDE400XR0
"Arrived on site for dryer not heating. Performed diagnostics mode and tested operation to verify failure. Gained access to element and fuses. Tested all fuses and element. Found heating element opened and had burnt cut-thermal terminal. Removed failed element and thermal fuses, installed new. Assembly unit and tested operation. All tested good."
Near Cedar Park, TX 78613
Kayman
Job Details:
10/14/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00
Arrived onsite to install previously diagnosed parts. I installed the diffuser and tested. The diffuser is working as designed at this time. The loud noise is gone. I noticed that no more of the grey substance had dripped out since my last visit. I called techline anyway to report the substance for record. SR#(7729034367) for reference Job complete.
Near Round Rock, TX 78681
Cliff
Job Details:
10/14/2020
WASHER MAYTAG MVWB765FW4
Arrived on site to diagnose a washing machine that is making abnormal noise. Found coins stuck between agitator and wash basket. Removed all debris from unit and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Near Hutto, TX 78634
Andy
Job Details:
10/14/2020
RANGE WHIRLPOOL WFG320M0BS3
Arrived on site for range gas smell when in use. Tested and inspected and used gas leak detector pen and found no signs of issue. Called tech line and spoke with TJ (SR# 7729035425) Made aware of stated issue and what was done and found. Was instructed that is normal and unit is operating as designed. Was instructed to instruct customer on this. Did as instructed. No gas leaks present at time of service.
Near Austin, TX 78731
David Z
Job Details:
10/14/2020
COOKTOP UNKNOWN JED8130ADB16
"Arrived on site to install replacement burner switch. Burner switch had lost its spring and no longer functioned. Installed new switch with updated part.Call complete."
Near Austin, TX 78758
Scott
Job Details:
10/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05
Arrived on site for some condensation in freezer and upper self in fresh food section food will freeze sometimes . Adjusted diffuser and temp as well as rtv some gaps around liner in both section . No water leaks detected at time of service. Job complete
Near Austin, TX 78738
Brandon
Job Details:
10/14/2020
OVEN WHIRLPOOL RBD305PVS02
"Arrived on site for customer complaint of top oven not closing and not heating properly. Found hinges needed replacing
Near Hutto, TX 78634
Andy
Job Details:
10/14/2020
MICROWAVE WHIRLPOOL WMH31017HS6
"Arrived on site for microwave cosmetic issues, being able to see some of the white frame behind black wrapper on sides. Removed unit and wrapper and reinstalled properly and still have same issues. Advised frame and clips and installed again properly and still had same issues. Called tech line and spoke with Robot (SR# 7729032068) made aware of stated issues and what was done and found. Was instructed that this is normal and to instruct customer on this and use and care and practice for best performance. Did as instructed. No repairs are needed at this time."
Near Round Rock, TX 78665
Cliff
Job Details:
10/14/2020
FREEZER WHIRLPOOL WZF34X18DW00
Arrived on site to diagnose a freezer that is not cooling properly. Tested unit and found unit not cycling due to control failure. Replaced control and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78730
Luis
Job Details:
10/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
"Arrived on site to find location of leak. Removed evaporator covers,no traces of dye,checked pressures,fresh food reading -20 and 100 freezer side reading -25 and 100. During process of isolating lines when freezer cap tube moved hissing noise,slightly adjusted cap tube and dye present
Near Austin, TX 78737
Kevin
Job Details:
10/14/2020
WASHER MAYTAG MVWB765FW1
site and replaced control board and user interface diagnosed on previous visit after replacement ran test 52. Washer is operating normally. No water leaks from connections at time of service, job complete"
Near Austin, TX 78733
Kevin
Job Details:
10/14/2020
REFRIGERATOR KITCHENAID KBSD618ESS01
"Arrived on site and inspected refrigerator for freezer door opening when closing fresh food door. Spoke with tech line and they said this is a normal occurrence if fresh food door is closed too hard. Also found food items in freezer sticking out past edge of shelving. Techline said this will keep the door from closing properly. Took picture of one food item transferring green coloring from plastic onto door
Near Hays, TX 78610
Richard
Job Details:
10/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03
"Arrived onsite for the refrigerator not cooling. During testing found that the freezer evaporator is frozen solid . There is a defrost issue. Refrigerator is still covered under manufacture warranty. Took pictures of proof of purchase. Will need to replaced UI, hv board, evap fan, thermistors. Ordering parts and office to schedule. ; ordrng 1 W11203289 (cntrl-elec) and 1 W11203924 (contrl-box) and 1 W11380595 (DEFUSER ) and 1 W11405276 (HARNESS ) and 1 WP2315549 (evap fan motor)"
Near Austin, TX 78750
David Z
Job Details:
10/14/2020
WASHER KENMORE 110.2235251
"Arrived on site to diagnose washer not filling. Performed diagnosis on unit. Found unit had correct voltage. Entered diagnostic mode and manually tested hot and cold valves. Found hot valve good, but cold valve not operational. Provided estimate for new valve. Parts $98.80, Labor $159.99 + tax. Customer approved. Replaced inlet valve and retested. Found unit is now working as designed. No water leaks found.
Near Driftwood, TX 78619
Robert
Job Details:
10/14/2020
DISHWASHER KITCHENAID KUDT03STSS2
"Arrived onsite to test unit for unit not shutting off, test unit, unit working correctly, valve appears to have been stuck open allowing water to flow into the dishwasher with power off, will need to replace inlet valve,job complete."
Near Temple, TX 76502
Jonathan M
Job Details:
10/14/2020
ICE MACHINE JENN-AIR JIM158XYRS1
"Arrived on site for an icemaker that still not making ice. Inspected unit and work area. Customer had unit turned off so I put the unit in service diagnostics checked all tests and the only test that did not pass was the reservoir drain pump as it would not drain out the water in the reservoir. Replaced drain pump and tested unit. Unit ran through all steps of the diagnostic cycle. Turned unit on and put it in a nice making cycle and found unit feeling as if it were trying to do a cleaning cycle and then powering off as the drain pump kicked on. I called Techline and spoke to Ed SR# 7729036393. He had me go through a couple things and advised the issue is with the external drain pump being shorted out and dropping power to the main control. He advised to double check that by unplugging the unit off of the external drain pump and plugging the unit into the wall. I followed his recommendation and plugged the unit into the wall. Tested the unit and unit r
Near Leander, TX 78641
David S
Job Details:
10/14/2020
FREEZER WHIRLPOOL MFX2570AEM4
Arrived on site for freezer covered in ice. I inspected the unit and work area. I found the drain tube clogged and ice build up on the bottom of the freezer keeping the freezer door from closing.i removed the ice build up and cleared the drain tube. The door is now sealing properly and the drain tube is flowing properly.
Near Belton, TX 76513
Jonathan M
Job Details:
10/14/2020
DISHWASHER KITCHENAID KDTE334GPS0
Arrived on site for dishwasher thatÂ’s not starting. Inspected unit and work area. Found unit would not drain again. Removed water from unit and remove drain pump from pump and motor and found a broken glass stem restricting the impeller blades from being able to turn. Tested resistance through my drain pump and found proper resistance. Ran unit through a test and unit is working as designed. Advise customer to be careful about putting wineglasses in her dishwasher due to this reason. Unit is working as designed. Call complete.
Near Georgetown, TX 78628
James
Job Details:
10/14/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
Arrived on site and tested operation. Found freezer at 7 degrees and fresh food at 37. Found chattering coming from fan blades caused by evaporator not defrosting. Called tech line and spoke to Austin. Tested defrost sensor at p8 connection on control and found to ohm at 24k ohms which is consistent with temps in freezer. Forced defrost and found proper voltage going through defrost heater. UI installed on previous trip is defective and is not starting proper defrost cycle on unit. ; ordrng 1 W11387384 (UI)
Near Killeen, TX 76549
Al
Job Details:
10/14/2020
COOKTOP WHIRLPOOL WFE525S0JZ0
Near Spicewood, TX 78669
Brandon
Job Details:
10/14/2020
REFRIGERATOR KITCHENAID KRFC704FPS03
"Arrived on site for customer complaint of no ice and water, found unit hooked up to ro system, no water coming to unit."
Near Killeen, TX 76549
Al
Job Details:
10/14/2020
COOKTOP GE JP3530DJ1BB
"Arrived on site and inspected cooktop front right power burner.Found the burner works but when switched from power burner to center burner, the burner doesnÂ’t respond.Unit will need WB24X22340 to complete the repair.Needs more work.Office to reschedule the appointment for return service; ordrng 1 WB24X22340 (RIGHT FRONT INFINITE SWITCH )"
Near Austin, TX 78703
Wesley
Job Details:
10/14/2020
WASHER WHIRLPOOL WFW94HEAW0
Arrived onsite and replaced moldy torn bellow. No other leaks present. All checks good.
Near Leander, TX 78641
Lou
Job Details:
10/14/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
"Arrived on site to inspect dishwasher console lights blinking. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I removed and replaced the control and cleaned off the bug debris. Retested the unit and it is operating as designed. No water leaks observed during service, job completed.
Near Austin, TX 78751
Matthew
Job Details:
10/14/2020
WASHER WHIRLPOOL WFC7500VW2
"Arrived onsite for washer leaking from dispenser drawer. Tested unit and unit has a good amount of water coming out of the dispenser. Will need dispenser replaced. Is a stacked unit and will call for 2 man. Also noticed the the area where the stacked unit are in, the closet floor board is rotting and the units left front leg has completely gone through making the unit un level. Office to reschedule.; ordrng 1 WPW10215637 (dispenser)"
Near Austin, TX 78737
Kevin
Job Details:
10/14/2020
WASHER WHIRLPOOL WFW5620HW0
"Arrived on site and inspected washer and did not find any damage or issues with bellows. Per Service pointer W11481731, Replaced dispenser drawer for possible leaking. Did not see any water stains inside the washer. Ran to diagnostic cycles and did not observe any leaking, job complete"
Near Austin, TX 78733
Kevin
Job Details:
10/14/2020
WASHER WHIRLPOOL WTW8040DW4
"Arrived on site and inspected washer and found both hot and cold water are off at source, after turning on the water ran diagnostic test 51 and everything passed, job complete"
Near Holland, TX 76534
Tyler
Job Details:
10/14/2020
RANGE KITCHENAID KFED500ESS03
On site for a range that had interior paint chipping in the upper oven cavity of the range itself. Customers complaint is that the inner blue paint within cavity has turned into a roughly 4 1/2 inch cut along the interior of the part liner material. Spoke with whirlpool techline Sr#7729040377. Techline stated that blue paint is know to flake off and is a cosmetic item on range and does not affect the overall functionality of the oven itself. They did recommend (W10791627) blue paint that can be applied to cover the damaged areas.
Near Austin, TX 78750
David Z
Job Details:
10/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02
Arrived on site to follow up on freezer building frost. On arrival checked door gasket that had come with new door. Gasket was not sealing on the top or left sides due to it being / crushed or impacted and never decompressed. Replaced door gasket with new and heated / molded new gasket. Unit is now sealed and working as designed. Call complete.
Near Austin, TX 78753
Cliff
Job Details:
10/14/2020
WASHER WHIRLPOOL MVWC565FW2
Arrived on site to diagnose a washer that will not drain. Found drain pump not wired and cover for pump wiring broken. Replaced cover and Rewired pump. All is working properly at this time and no leaks were found at time of service.
Near Manchaca, TX 78652
Kevin
Job Details:
10/14/2020
DRYER WHIRLPOOL WED5000DW2
"Arrived on site and inspected dryer and found it is not heating, cut off checks good, thermal fuse checks good, voltage from motor is correct but voltage from thermostat is missing. Jumped thermostat and dryer is now heating properly, took one picture. Will need a new thermostat to correct issue.; ordrng 1 WP8318268 (thrmst-fix)"
Near New Braunfels, TX 78132
Richard
Job Details:
10/14/2020
OVEN KITCHENAID KODE300ESS00
Arrived onsite for the lower oven not working. During installation of control board that was ordered found that the harness was compromised causing the issue. Will need to replace the main harness and the control.
Near San Marcos, TX 78666
Richard
Job Details:
10/14/2020
WASHER WHIRLPOOL WTW7500GC2
Arrived onsite for the washer not filling with water. Ran diagnostics and found error code for a long fill. Water tested bad. Replaced valve and washer tested good and no leaks detected complete.
Near Temple, TX 76502
Jonathan M
Job Details:
10/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Arrived on site for a figure that is leaking water in a minute early. Inspection and work area. Tested unit through diagnostic tests and found thermistors within range and an E0 (no errors) on the icemaker error code test. Tested ice box fan and found fan blowing weak. All other test past. Checked gaskets for gaps or openings. Found no gaps. Checked harvest and icemaker fill tests on the ice maker and found unit not over filling. Replaced icebox fan and tested unit. Unit is working as designed. Call complete.
Near Waco, TX 76712
Jonathan M
Job Details:
10/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ01
"Arrived on site for a refrigerator that had a broken housing. Inspected unit and work area. Customer advised that the unit although not completely together, seem to just be misplaced parts. Confirmed issue and found white plastic slider had been dislodged from its slider. Fixed housing and tested unit. . Unit is working as designed. Call complete."
Near Leander, TX 78641
Paul
Job Details:
10/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the defective compressor and installed a low side service tap. I replaced the UI and main control. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.5 ozÂ’s of R134A and tested the unit. I had good pressures and a good frost pattern. I ran a forced defrost in diagnostics and the defrost heater is working as designed. Call complete.
Near Salado, TX 76571
Tyler
Job Details:
10/14/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01
Arrived on site to install previously diagnosed fill hose from valve to door dispenser. After installing the necessary parts I was able to thoroughly test the water dispenser in front of the customer multiple times and was able to affirm that the unit is not functioning as designed and no longer leaking. Call complete
Near Salado, TX 76571
Tyler
Job Details:
10/14/2020
WASHER WHIRLPOOL NTW4600VQ0
Arrived on site for washer making a burning smell when more clothes were put inside. Upon arrival and after inspecting the unit I found that underneath the washer where are the motor drain pump and coupling were were Caked in heat created damage stains. I found that the motor and pump were starting to overheat on one another and causing some issues which was causing the smoke to come up underneath the unit the way the customers were describing I found that because it is the coupling is also starting to wear down and was on the verge of breaking. found everything is now functioning as designed and thereÂ’s no longer a burning smell. Call complete
Near New Braunfels, TX 78130
Jacob
Job Details:
10/14/2020
RANGE WHIRLPOOL WFE550S0HZ1
Arrived onsite for unit not closing correctly. Did not need new front panel. Looked at unit. Found that the drawer was not sitting correctly. Bent the drawer some to straighten out. Tested unit. Unit test good. No issues at this time. Job complete
Near Marion, TX 78124
Jacob
Job Details:
10/14/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Arrived onsite for unit not washing dishes. Tested unit. Found that pump and motor was not working. Replaced pump and motor. Tested unit. Unit test good. No leaks at this time. Job complete.
Near New Braunfels, TX 78132
Jacob
Job Details:
10/14/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14
Arrived onsite for unit making noise during operation. Listens to unit. Could not replicate loud noise. Checked compressor fan. Could not find any issues. Showed customer that unit is working designed. And that some noise from the compressor is normal. No issues at this time. Job complete.
Near Austin, TX 78748
Kevin
Job Details:
10/13/2020
RANGE WHIRLPOOL GY397LXUS03
"Arrived on site and confirmed bake element failed, replaced bake element job complete."
Near Austin, TX 78724
Luis
Job Details:
10/13/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
"Arrived on site for freezing in deli/meat drawer. Found ice build up behind housing bracket,disassembled fresh food compartment found damper control not fully closing,replaced damper control,installed bracket housing reassembled fresh food compartment. Tested damper control unit working as designed."
Near Canyon Lake, TX 78133
Andrew
Job Details:
10/13/2020
REFRIGERATOR JENN-AIR JFX2897DRM02
"Arrived on site to test unit for refrigerator and freezer not cooling. Found control panel not responding. Hard reset the unit for 5 mins. Control panel is now working. Ran diagnostics test 1,2,3,4,5 and 6. All tested good. Spoke with tech line and found all components working as designed.tech line recommended sealed system but I found frost pattern developing on both evaporators. Assembled the unit and is functioning good. Job complete."
Near Hutto, TX 78634
Andy
Job Details:
10/13/2020
REFRIGERATOR KENMORE 106.6021941
Arrived on site for refrigerator not cooling In RC. Tested and inspected unit and found failed evaporator motor. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Dripping Springs, TX 78620
Robert
Job Details:
10/13/2020
WASHER WHIRLPOOL WTW4855HW1
"Arrived onsite to test unit for unit no power, test unit, found unit working correctly, no leaks detected, outlet faulty, job complete"
Near Bastrop, TX 78602
Andy
Job Details:
10/13/2020
ICE MACHINE JENN-AIR JIM158XYRS0
Arrived on site for ice machine not making ice. Tested and inspected unit and found failed water level sensor in pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78626
Tyler
Job Details:
10/13/2020
DRYER WHIRLPOOL WED7300DW0
Arrived on site for dryer that needed a vent hose insulation hook up. After installing vent hose I was able to retest the unit and verify the unit is functioning as designed there are no kinks and venting and no air leaks
Near Pflugerville, TX 78660
Andy
Job Details:
10/13/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02
Arrived on site for refrigerator FC frost buildup. Tested and inspected unit and found gap in gasket and gap between liner and cabinet. Added adhesive to seal gap between cabinet and liner and heat treated gasket and remolded to seal properly. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Cliff
Job Details:
10/13/2020
WASHER WHIRLPOOL WFW75HEFW0
"Arrived on site to diagnose a washing machine that is not completing cycles properly. Tested unit and found since last repair overfill error, drain error, and water level system error have all been saved in the computer. Replaced water level sensor and found all is not working properly. No leaks were found at time of service.
Near New Braunfels, TX 78132
Andrew
Job Details:
10/13/2020
WASHER MAYTAG MVWB765FW3
"Arrived on site to replace gearcase from previous diagnosis. I was successful in replicating sound customer had on initial visit. Verified it was coming from gearcase. Replaced gearcase, tested unit, unit works good. Ran calibration. Put unit into diagnostic cycle no issues. Unit is operating as designed. No leaks detected. Job complete.
Near , TX 78628
Al
Job Details:
10/13/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03
"Arrived on site and inspected new side by side refrigerator not dispensing water.Confirmed the complaint and removed the filter and unit dispensed water as designed.Problem is with the filter, not the unit.Customer will get a new filter.No leaks detected at time of service.Job complete"
Near Austin, TX 78737
Leonardo
Job Details:
10/13/2020
OVEN WHIRLPOOL WOS51EC0HS01
Arrived on site to test unit for fan not coming on. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
Near Austin, TX 78701
Jacob
Job Details:
10/13/2020
DRYER WHIRLPOOL WED560LHW0
"Arrived onsite for unit making noise during drying process. Customer showed video of unit making screeching noise. Tested unit. The unit gave a deep hum and shaking a little more than usual. Ordered parts. Office to reschedule. Request 2MAN, request 2HR; ordrng 1 4392067 (dryer repair kit) and 1 REQUEST (2HR) and 1 REQUEST (2MAN) and 1 W11234001 (motor-drve) and 1 W11327190 (wheel) and 3 WP693995 (screw)s and 1 WPW10211911 (housing)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
10/13/2020
OVEN WHIRLPOOL WOS51EC0HS01
"Arrived n site for clock advancing faster than normal and when opened door unit reset temperature. Performed diagnostics mode and checked for fault codes, found none. Preheated unit up to 425° and opened and closed door to attempt to recreate failure. Was not able to recreate failure. Performed factory reset and spoken with customer on connecting to WiFi to correct clock. All tested good at time of service."
Near Austin, TX 78728
Scott
Job Details:
10/13/2020
MICROWAVE KITCHENAID KMHS120ESS09
"Arrived on site ,replaced socket .unit is still tripping breaker . Removed bulb unit will run and not trip breaker . Ordering control ,harness, filter board ,power cord . Will need parts research. Call to set return ; ordrng 1 CONTROL (PARTS RESEARCH ) and 1 FILTERBOARD (PARTS RESEARCH ) and 1 MAINHARNES (PARTS RESEARCH ) and 1 POWERCORD (PARTS RESEARCH )"
Near Austin, TX 78717
Scott
Job Details:
10/13/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01
"Arrived on site ,replaced UI console . Gave customer new said # . Tested unit all checked normal . Job complete ."
Near Austin, TX 78726
Paul
Job Details:
10/13/2020
WINE COOLER KITCHENAID KUWR204ESB00
"Arrived onsite for a wine cooler that makes a clicking sound when it kicks off. I monitored the unit and found both evaporator fans working as designed. I found the temps within set point range. I waited for the compressor to cycle off and found the compressor piston slightly knocking a couple of times when it powers off. The compressor bushings need to be replaced. Ordering 4EA grommet and getting the compressor JIC. Ordering 2 hr job, SS tech, 4EA. grommet, compressor, dye drier, & service tap. Office to RS.; ordrng 1 2HRJOB-SSTECH (2HR JOB-SS TECH) and 1 8201787 (compressor) and 1 W10913906 (coupler) and 4 WP4344779 (grommet)s and 1 WPW10143759 (dryer)"
Near New Braunfels, TX 78130
Noah D
Job Details:
10/13/2020
DRYER WHIRLPOOL WED4815EW1
"Arrived on site to inspect dryer for not heating, upon inspection found the cutoff open, replaced switch and cutoff. Heat returned. Complete"
Near Lago Vista, TX 78645
Lou
Job Details:
10/13/2020
WASHER WHIRLPOOL WFW94HEXR2
"Arrived on site to inspect washer error codes. Upon arrival, I found no one home ad could not reach customer. Office contacted customer and provided lock code for front door. Once inside, I placed the unit in diagnostics showing error code F6E1. Cleared the code and continued with testing. Once started, the unit would not lock the door. I removed the front panel and removed the motor control and inspected. I found a burnt/broken solenoid. I replaced the damaged control and reassembled unit and retested. Unit is operating as designed. No water leaks observed during service, job completed.
Near New Braunfels, TX 78132
Noah D
Job Details:
10/13/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00
"Arrived on site to inspect fridge for not illuminating lower complartment, replaced freezer module and all lights returned. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details:
10/13/2020
DISHWASHER MAYTAG MDB4949SDZ0
"Arrived on site to inspect dishwasher for not allowing water in, upon inspection found the inlet valve clogged with debris, cleared lines and put on new valve. No leaks found. Complete"
Near Austin, TX 78737
Luis
Job Details:
10/13/2020
REFRIGERATOR KITCHENAID KRFF507ESS01
Near Dripping Springs, TX 78620
Robert
Job Details:
10/13/2020
OVEN GE ZGP486LDR2SS
"Arrived onsite to replace glow igniter, replaced glow igniter, test unit, unit working correctly, job complete."
Near New Braunfels, TX 78130
Noah D
Job Details:
10/13/2020
OVEN JENN-AIR JJW3830DP02
"Arrived on site to inspect oven for not working to specs. Inspected oven and found a UI error codes, replaced console and found no issues. All functions returned, complete"
Near San Marcos, TX 78666
Richard
Job Details:
10/13/2020
MICROWAVE AMANA AMV2307PFS3
Arrived onsite for the microwave not working properly. During testing found that the control board was causing the issue. Replaced control and microwave tested good complete
Near Austin, TX 78748
Jacob
Job Details:
10/13/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00
Arrived onsite for unit leaking some water from the rear of the freezer down into the refrigerator. Looked at unit. DidnÂ’t see a big build up ice. Very little. The evaporator fan was working. Used food grade silicone from truck stock. Part number 8201711. No issues at this time. Job complete
Near Waco, TX 76710
Jonathan M
Job Details:
10/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00
"Arrived on site for refrigerator thatÂ’s not defrosting properly. Inspected unit and work area. Customer had unit unplugged for the last 24 hours. I access the main control and tested resistance through my heater and found proper resistance. Spoke to SW and was advised to go ahead and replace the UI since we had it available. Tested the unit in the force defrost and found the unit trying to defrost but with the temperature too high, the heater did not kick on. I advise the customer to give the unit time to see if itÂ’s working properly. Unit is working as designed. Call complete."
Near Austin, TX 78732
David Z
Job Details:
10/13/2020
WASHER WHIRLPOOL ATW4675YQ1
"Arrived on site to diagnose washer that was not spinning and had not drained. Ran diagnostic and found codes F8E1 long fill, F7E5 shifter fault. Customer said unit only didnÂ’t drain once. Ran diagnostic cycle and found no faults. Manually ran drain and spin cycles. When unit goes into spin you can hear bearings in gearcase making noise, but goes away when speed increases. Advised customer it will need a gearcase soon. I could not find another fault in diag mode. Told customer I can try and calibrate unit, but could not see any other issues and it may be due to Loading. Customer said to try and calibrate. Ran calibration cycle. Cycle did not complete. Drain comes on and runs and does not stop or progress. Based on this it seems the pressure sensor on the control is not reading properly.
Near New Braunfels, TX 78132
Andrew
Job Details:
10/13/2020
DRYER WHIRLPOOL WED5620HW0
"Arrived on site to test unit for not heating. Tested heater, cutoff, thermal fuse and all tested good. Checked voltage to unit, unit is getting proper voltage. Visually inspected all connections were properly connected, they all checked good. Inspected wires for and sign of exposure or breakage, wires all looked good. Reassembled unit, ran diagnostics, got a pass. No stored error codes. Unit is heating as designed. Noticed customer had timed dry on lowest heat setting. Customer verified majority of her drying is on timed dry setting. Informed customer that heat was set on lowest setting and recommended to run at a higher heat setting. Edifies with customer unit is heating and operating as designed. Job complete."
Near New Braunfels, TX 78132
Andrew
Job Details:
10/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00
"Arrived on site to replace elec-control from previous diagnosis. Replaced control, found light still not working. Replaced freezer light module and lights were dim. Found right rear light module not on at all. Replaced right rear light module and those lights in sync worked great. Side lights still were not working. Found bottom left light module is bad. Replaced light module and all lights now work as designed. No leaks detected. Job complete."
Near Austin, TX 78748
Jacob
Job Details:
10/13/2020
DRYER WHIRLPOOL WED4850HW0
"Arrived onsite for unit not heating properly to dry clothes. Tested unit. Found that heat was not exiting the unit properly. Upon investigation, found that the lint housing was clogged full of lint. Removed lint from housing. Tested unit. Unit is working as designed. Maintenance was in the room with me to see the clogged lint in the lint housing. Let tenant know to clean"
Near Cedar Park, TX 78613
David S
Job Details:
10/13/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05
"Arrived on site for fridge not cooling. I inspected the unit and work area. I gained access to the evaporator and found no UV dye. I gained access to the compressor and found the UV Dryer leaking. The system is a lokring system. I am ordering a lokring kit, and returning with the sealed system components. The office will reschedule.; ordrng 1 2HOURS (2 HOURS) and 1 LOKRING (LOKRING ) and 1 SEALEDSYSTEM (SEALED SYSTEM )"
Near Georgetown, TX 78633
Tyler
Job Details:
10/13/2020
RANGE WHIRLPOOL WFG550S0HZ1
Arrived on site for rains that was having orange flames on the cooktop portion. Upon arrival I ran multiple tests back to back and took a few photos of the cooktop running by itself as well as the cooktop running with the oven on and at no point did I get the flames to turn solid orange the way the customers had shown us in prior photos before service trip. I then contacted whirlpool tech line and documented the issue a second time based off the test that whirlpool had us run while on site again. there was no indication that the cooktop is having a hardware issue causing orange flames. Whirlpool tech line has advised that the customers contact whirlpool customer service for any further questions and are stating that the orange flame issues due to a gas supply problem not a range issue that we can address. Unit is functioning as designed upon completion of diagnosis call completeSr#7728568945/Kathy Whirlpool Customer Service: 1-800-253-1301
Near Pflugerville, TX 78660
Andy
Job Details:
10/13/2020
WINE COOLER KITCHENAID KUBR204ESB00
Arrived on site for wine cooler not cooling properly. Tested and inspected unit and found failed UI control unresponsive. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10807582 (cntrl-elec)
Near Austin, TX 78738
Brandon
Job Details:
10/13/2020
DRYER MAYTAG MED5500FC0
"Arrived on site for customer complaint of unit having broken cover, I replaced cover, unit tested good.
Near Leander, TX 78641
Kayman
Job Details:
10/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01
"Arrived onsite for refrigerator making a loud noise. Upon inspection I found some frost build up on the screws of the FC evap cover. I ran a diagnostics test and found that the heater was good. I also found that when the FC evap fan was engaged it would emit a loud sound consistent with the blades hitting ice. I inspected the drain tub and found that it was clogged and had separated from the drain port allowing water to freely drip into the chassis and near the compressor and air to get up into the FC causing the frost. . I unclogged the drain tube and used adhesive to seal it to the port.
Near New Braunfels, TX 78132
Richard
Job Details:
10/13/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00
Arrived onsite for the refrigerator not cooling. During testing found that the compressor is running but making a horrible noise. Checked pressures with gauges and the pressure is in the negative not good. A sealed system repair is needed. Ordering parts and office to schedule. Sealed system tech needed for repair. 2hrs needed for repair. ; ordrng 1 ACCESS (ACCESS VALVE ) and 1 AUTHORIZATIONNEEDED (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)