Service History 110

We serviced a
MAYTAG REFRIGERATOR
Model MSD2550VEW01
Near Waco, TX 76705
Jonathan
Job Details: 06/24/2021
Arrived on site for refrigerator that?s not making ice consistently. Inspected unit and work area. Unit is too old to place the unit and service diagnostics. I checked the receiver and emitter by hand and found it working properly. Replaced the icemaker and tested the unit. The unit is now working as designed. Call complete.
We serviced a
KENMORE REFRIGERATOR
Model 253.730723
Near Killeen, TX 76549
Al
Job Details: 06/24/2021
Arrived on site and inspected refrigerator with power issues. Tenant advised the was concerned because the unit would turn off for a few hours and turn on again. I checked temperatures and got -2 and 29 degrees in both sections. Items in the freezer were frozen solid and the refrigerator items were cold as they should be. I explained the refrigerator fans and compressor sounds to the tenant and confirmed the unit is working properly. JOB COMPLETE
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76708
Jonathan
Job Details: 06/24/2021
"Arrived on site for a washing machine and still not finishing cycles. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E1 (low/no water detected) error code. Ran through the valves and found the hot water valve not pulling in water. The customer advised that she had turned off the hot water to the unit. The unit was set on cool which would also pour hot water into the machine. I did inform the customer that that was probably why her unit wasn?t finishing cycles because the unit was unable to get hot water to the unit and they shut itself off after a certain amount of time. I turned the hot water valve at the wall back on. The customer advised that that was not it and that it was not completing cycles. Ran through an auto test and the unit ran as designed. Ran through both manual agitation and spin tests. Both ran as designed for 2 minutes. The customer advised that the unit might be doing that without clothes in it but it would not do anything while she has towels in the machine. Had the customer get a load of towels and sheets and ran a heavy duty cycle. I did instruct the customer about not mixing loads. The unit filled and began agitating as designed. I canceled the cycle and placed the unit in a drain and spin cycle. The unit ran as designed. . I called Whirlpool Techline and spoke to Kathy SR# 7731082386. She advised that based on the results, the issue is a loading and installation issue. She advised the customer need to have both valves turned on for the unit to run properly and to make sure the customer goes through her user care guide for pertinent information about the unit. Unit is working as designed. Call complete."
We serviced a
GE REFRIGERATOR
Model ZISS42DYS
Near China Spring, TX 76633
Jonathan
Job Details: 06/24/2021
"Arrived on site for a refrigerator that?s not keeping temperature in either fresh food or freezer sections. Inspected unit and work area. Found frost buildup in the evaporator section on the ceiling. Spoke to CS and was advised to check to see if the defrost timer would help defrost the unit. Could not determine whether the heater was kicking on or not. Was advised to just replace all the defrost components due to inability to check which part was the problem. The customer also stated that his icemaker is not making an abnormal sound but that it?s not working. Ordering defrost timer, bracket heater, and ice maker. The office will need to get authorization for the repair and then contact the customer about a return date due to parts availability. Please schedule the service service for two hours on the return visit.; ordrng 1 CNOTE (TWO HOURS ) and 1 WR2X8619 (bracket htr.) and 1 WR30X10093 (icemaker asm) and 1 WR9X502 (timer defrost)"
We serviced a
GE DISHWASHER
Model GDT580SSF4SS
Near Waco, TX 76712
Tyler
Job Details: 06/24/2021
"Arrived on site for dishwasher not allowing he function and upon arrival customer also stated was not cleaning the dishes well. Upon arrival was able to confirm the heating element is intact but is not receiving power from the main control or the oWi. upon further investigation found a lot of water corrosion around main control. I then found water has been leaking from door seal on right side and caused shortage between main control and owi sensor. come back and install and repair new main control, owi sensor as well as a new door seal. Also went over with customer the best methods to lessen the amount of hard water inside and around dishes and dishwasher. Call complete ; ordrng 1 WD08X22095 (Door seal)"
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Clifton, TX 76634
Tyler
Job Details: 06/24/2021
Arrived on site for washer giving F6 E2 error code as well as not turning on or responding after coded appear. Upon further investigation I found that the main control had stopped sending a stable five DC volt connection to the UI panel but instead was bouncing between one DC vault and 50 DC volt I also found that on the ui control itself there was burn marks near harness connections.
We serviced a
ROPER OVEN
Model 911.4838589
Near Holland, TX 76534
Al
Job Details: 06/24/2021
"Arrived on site and inspected older wall oven with apparent runaway temperatures or F2 code. Set the temperature to 350 and unit reached, but didnt exceed the programmed temperature. Unit is operating properly.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near McGregor, TX 76657
Tyler
Job Details: 06/24/2021
"Arrived on site for dishwasher needing previously diagnosed door, nameplate and handle. Upon arrival also confirmed upper rack was mis aligned causing rubbing against door seal. Was able to realign door seal and installed previously diagnosed parts. Reassembled and tested unit found no leaks. Door seals great and rack is no longer rubbing. Call complete"
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near McGregor, TX 76657
Tyler
Job Details: 06/24/2021
Arrived on site for range needing previously diagnosed door hinges. Upon arrival confirmed door hinges were in fact warped and bent. I replaced both left/right hinges on small oven door. Reassembled and tested door. Found unit functioning as designed call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Waco, TX 76712
Tyler
Job Details: 06/24/2021
(CH) Arrived on site for dishwasher not heating and leaking. Upon arrival entered diagnostics and found no error codes indicating a hardware failure. During diagnostics verified heating element is getting 120V from main control. Then found that OWI sensor wasnt sensing correct temp and was covered in calcium buildup. I then fully disassembled unit and removed items under sink. After multiple back to back tests I found no leaks of any kind. I did however find multiple signs of areas where leaks could be occurring. Informed customer of findings and recommended a plumber to inspect under sink further. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOS51ES4ES02
Near Waco, TX 76712
Tyler
Job Details: 06/24/2021
"Arrived on site for wall oven not turning on. Upon arrival found 240v at power supply. Also found power supply was an old prior 1989 style supply that was incorrectly installed in 2 areas. After further inspection I called whirlpool techline and was able to retire unit board found no results in connection to ACU. Verify p6 and p11 connections per techline, also found thermosensor between line in and ACU was intact allowing stable power to ACU. also installed new ACU and ui controls. After repairs found same issue occurring due to style of old wiring. Techline and tech agree a professional electrician is required to update power supply in order to establish a proper connection to ACU and rest of oven. Call completeBrian sr#7731088086"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Waco, TX 76710
Jonathan
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed part. Inspected unit and work area. Remove the dishwasher from the wall and started to disassemble the wash pump motor. Found rodent damage done to wiring of the unit that was not there on the prior visit. Attempted to wire nut the wiring back together but found the wires too tight indicating that the wire nut may not hold.
We serviced a
AMANA OVEN
Model ACF4265AB
Near Moody, TX 76557
Tyler
Job Details: 06/24/2021
Arrived on site for range needing control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the water dispenser line being damaged, I was to remove the dispenser line and replace it; I am ordering the reservoir Water source at the wall was left turned off for safety.; ordrng 1 W11229977 (Reservoir) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 2 WP2300868 (Fitting)s"
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near San Marcos, TX 78666
Andrew
Job Details: 06/24/2021
"Arrived on site to replace module and display board from previous diagnosis. Replaced parts, tested unit, unit works good. Advised customer 3/16? cutout vent needs to be cut before operating unit to prevent further damage. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78665
David S
Job Details: 06/24/2021
"(Tw) Onsite for freezer section leaking water and freezing up. Found gasket sagging on the bottom side of FC door and ice build up has damaged the active springs in the rails of FC section. RC temp 35 degrees, FC temp 2 degrees. Also, C/S freezer light not working. Found ice build up froze over switch not allowing switch to move. Removed ice from switch and light is now functioning properly. Ordering gasket and both rails for FC door.; ordrng 1 W10407216 (Gasket) and 1 W10625067 (Left bracket) and 1 W10625068 (Right bracket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78737
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of unit not cooling, found open defrost thermostat. Ordering harness and control. ; ordrng 1 W11174745 (Harness) and 1 WPW10317076 (Control) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78756
Jacob
Job Details: 06/24/2021
Arrived onsite for door switch missing to the unit. Looked at the unit and found door switch was previously pulled out. Ordered new switch. Office to reschedule ; ordrng 1 WP3406108 (switch-dor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, TX 78628
Jimmy J.
Job Details: 06/24/2021
"Arrived on site for Water Dispensing Slowly. Found water only trickled when dispensing. Removed water line to ensure the water line wasnt kinked. Looked good. Removed customers filter and used bypass and water dispensed as designed. While working heard valve call for water and could hear the valve vibrating the reservoir. Removed reservoir and valve. Installed new reservoir and valve and installed customer filter. Tested dispenser and water came out strong for a short period, but then went back to a trickle. Informed customer their filter needed replacement. While discussing filter options we heard the valve call for water and the vibration and knocking was gone. With this, new reservoir and new valve are now allowing proper water flow. Customer chose to use the bypass for now unless they decide later to install a new filter of their own. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Austin, TX 78754
Scott
Job Details: 06/24/2021
Arrived on site for screw found in dispenser ice . Checked all possiably missing screws in ice bin and around ice maker . ( quick pic) . Couldnt find any missing screws . No other issues found . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Kingsland, TX 78639
Cliff
Job Details: 06/24/2021
Arrived on site to diagnose a microwave that had thermal event.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15POZP0
Near Austin, TX 78735
Luis
Job Details: 06/24/2021
"Arrived on site for no ice, ran diagnostics weak frost pattern on evaporator plate,ran unit through a normal cycle no ice forming on plate diagnosed a refrigerant leak unit will need a new evaporator,compressor and filter drier
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
David S
Job Details: 06/24/2021
"(Tw) Onsite for dishwasher not drying. Found F7E1 no heat, heating element ceramic appears cracked, tested heating element from control and found it open, thermostat had continuity. Ordering heating element and returning with control just in case. No leaks at time of service. Office to reschedule due to part availability. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
"Arrived on site for a washing machine with the door not closing properly. Upon arrival the customer stated that in order to start the unit they ha e to hold the door down and to stop it they must do the same. Upon further inspection I found the door hovering about half an inch when closed. I put the unit into diagnostics mode and found no stored error codes. I ran a test cycle and found all that was wrong was I had to push down the lid to initiate the cycle. I found the cycle not finishing without doing that. I then gained access to the hinges and found they appeared fine. However they are not working correctly, so I am ordering new ones to install. Office to reschedule.; ordrng 1 W11551369 (Left Hinge) and 1 W11128306 (Right Hinge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
Arrived on site to install previously diagnosed parts. I installed the new IM and cover. I tested the unit and it is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
Arrived on site to install previously diagnosed parts. I installed the new IM and cover. I tested the unit and it is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBRA22KMSS
Near Lakeway, TX 78734
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of of unit not producing ice, found failed ice maker kit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Buda, TX 78610
Kevin
Job Details: 06/24/2021
"Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over, took one picture. fan scroll will be needed to correct issue. Customer will also defrost refrigerator before next service call. Customer is aware how to manage defrosting water.; ordrng 1 W11098695 (Fan scroll)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYY02
Near Austin, TX 78759
David
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed sealed system parts to resolve sealed system leak. Evacuated system and found no pressure. When removing parts to replace compressor I found the drain tube for the RC was full of oil mixed into the water. When I removed the dryer, the dryer came out on fire due to oil and contaminants in it, and I also found the top of the dryer plugged. I proceeded to install the evaporator and compressor. Vacuumed unit for 30 minutes and verified vacuum holding. Attempted to charge system and found it would only take 2 oz of Freon. Removed dryer and tried to push with Freon through heat loop. You will hear air for a second and then it plugs. I tried heating the heat loop line and cutting off a small section from the bottom. Retried and the heat loop is still restricted. Called and spoke to Ed at tech line, SR7731087762. Tech line sent report for product review to engineering, as troubleshooting steps have already been taken to attempt to unrestrict line. Whirlpool will follow up with customer or us to follow up on review steps. No further action to perform at this time. ; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78745
Leonardo
Job Details: 06/24/2021
Arrived on site spoke with maintenance guy and he called tenant and tenant wanted to reschedule he will call when they are ready. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Scott
Job Details: 06/24/2021
"Arrived on site for washer not cleaning properly . Ran diagnostics got 4-3 error . Found poor pressure . Halfway thru test wash , wash motor just stopped . Ordering sump and motor and vent . No water leaks detected at time of service. Call to set return .; ordrng 1 WPW10428211 (Vent)"
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRW01
Near Round Rock, TX 78681
David S
Job Details: 06/24/2021
"(Tw) Onsite for fridge leaking in FC near icemaker. Tested IM, IM went through harvest and filled. Found IM leaking water into bin causing ice bin to freeze up and crack when customer called for ice. Ordering ice bin. Replacing Ice maker and ice bin. Needs AUTHO.; ordrng 1 WPW10670845 (Ice bin) and 1 CNOTE (AUTHO)"
We serviced a
GE MICROWAVE
Model JVM7195DK3WW
Near Bastrop, TX 78602
Matthew
Job Details: 06/24/2021
Arrived onsite to replace previously diagnosed parts. While attempting repair found magnetron damaged. Will need to order new magnetron. Capacitor is installed bringing back diode. Left unit unplugged and notified customer do not attempt to use. Office to reschedule ; ordrng 1 Wb27x11079 (magnetron)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Austin, TX 78759
David
Job Details: 06/24/2021
"Arrived on site to diagnose refrigerator building ice under the freezer drawers. Customer also has a drip coming from the top panel as well. Found reservoir line is cracked and dripping, and reservoir needs replacement. Found the drain for the unit is clogged, causing defrost water to run into FC. Provided estimate for new reservoir and cleaning out and clearing drain and ice. Ordered reservoir. Cleaned out and steamed out drain. Verified drain is properly draining and obstruction was removed from the drain tube. .; ordrng 1 W11194438 (Filter housing) and 1 W11168758 (Reservoir)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJW0
Near Georgetown, TX 78633
Jonathan
Job Details: 06/24/2021
"Arrived on site for dishwasher leveling water in the bottom under filter. Inspected unit and work area. Found water level normal. Found no loop in drain line. Added loop to help reduce the amount of water. Performed diagnostics mode, no error codes. Monitored test cycle operation. All tested good, no water leaks detected.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Georgetown, TX 78628
Jimmy J.
Job Details: 06/24/2021
"Arrived on site for STILL MAKING THIN ICE AND VERY LOW PRODUCTIONS. Found water tube dispensing water into reservoir very slow, almost a trickle. At some points it ceases to flow then begins flowing slowly again. Checked pressure setting knob at the wall underneath the sink and the valve is turned up at the highest setting. Ordering a new ice maker valve W11126268 and recirculating pump W11542867 to complete the repair and will return with all previously ordered parts just in case. ; ordrng 1 W11126268 (Valve) and 1 W11542867 (Recirc pump)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Andice, TX 78628
Jimmy J.
Job Details: 06/24/2021
"Arrived on site for CSI Brian Workman advised the far left knob need adjustment. Found far left knob was damaged and wouldnt stay attached to the valve. Once replaced customer noticed the far right knob was tilting to the right. Found far right valve stem was not properly secured and attempted to resecure it in the center position. Now knob valve sits loose and knob wiggles back and fourth. Checked for any gas leaks and there were none detected. Ordering a new far right valve W10859922 to complete the repair. Also ordering the entire manifold W10594396 JIC the new valve does not seat properly. ; ordrng 1 W10859922 (Front right valve) and 1 W10594396 (Manifold)"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS0
Near Kyle, TX 78640
Jacob
Job Details: 06/24/2021
Arrived onsite for unit not heating as quick to cook. Tested the unit up to 350 and 400 degrees. Unit working as designed. Checked internal temperature with internal thermostat and it checked 10 degrees hotter. Let tenant know that the unit does take time to get up to desired temperature as they are used gas stoves. No issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Del Valle, TX 78617
Jacob
Job Details: 06/24/2021
Arrived onsite for door handle being damaged. Saw that the handle had been broken off. Replaced handle. No issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
"Arrived on site for a range that was getting a F3E0 error code. Upon arrival the F3E0 error code for shorted sensor was flashing on the UI. I cleared the error code and put the unit into diagnostic mode. I found the diagnostics mode was reading no temp, indicating a sensor error. I gained access to the back of the unit and ohmd out the outlet, both elements, and the fuse. All read good. I then ohmd out the sensor and got 1k ohmd which is within range. I also ohmd out the harness and found it good. Once I plugged the unit back in it started working and I was actually able to preheat it. This indicates an intermittent faulty control. I will order the control to finish repair. Returning with sensor as well to install just in case. Office to reschedule. ; ordrng 1 W11528352 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
Arrived on site for a refrigerator with a water dispenser leaking. Upon arrival the customer stated it generally has small droplets coming from it all day. I found the customer has hard water and advised the customer this could of created the issue. I installed a new filter head and valve to stop the drip. I informed them that with hard water this could occur again. I also found they have a new filter in it and the unit did not do this with their prior filter. I advised them if the unit continues to drip they may want to replace the filter too. Unit is working as designed. No leaks observed at the end of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FKSS04
Near Austin, TX 78739
Kevin
Job Details: 06/24/2021
Arrived on site and inspected refrigerator and found ice is not dispensing. Removed ice bin and found motor is making noise but shaft and coupler are not moving. Dispenser motor assembly will need to be rebuilt.; ordrng 1 WP2220458 (Coupling) and 1 WP2198607 (Spring) and 1 WP2188917 (Shaft) and 1 W11170227 (Motor)
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
"Arrived on site for a cooktop leaking gas. Upon arrival the customer stated that he has had plumbers come out twice to check pressures and for leaks. They did not find any leaks on the lines themselves. The customer also stated that you would have to use several burners at once to smell the leak, and even sometimes the pressure under their cabinets would cause the door to crack open. They stated depending on which burners they use it may even leak from the top. I gained access to the bottom and used my leak detector while running the burners on the line and regulator. I found no leaks. However, I could smell gas. I continued to run the right two and middle burners and could smell gas seeping out of the front left burner. I used my leak detector their and still found no bubbles forming. I gained access to the manifold, tubings, and orifice holders. I found major corrosion on the middle orifice holder and its tubing from the manifold. This may be where the leak is coming from. I called techline and spoke to Joel and received SR# 7731084149. Joel advised to replace the orifice holder, tubing, and manifold. Ordering parts and will return with the manifold to complete the repair. Office to reschedule. I advised the customer to keep the gas off unit next service. ; ordrng 1 WPW10639175 (Center Orifice Holder) and 1 W10545801 (Center Burner Main Tubing) and 1 W10545800 (Center Burner Simmer Tubing)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of unit not cooling found failed fan motor, ordering fan motor, also found broken harness for pantry UI, ; ordrng 1 W11087438 (RC fan motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EVMS00
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of of unit not cooling, found sealed system leak, frost pattern was about half way down on evaporator. ordrng 1 12002041 (Evaporator) and 1 WPW10143759 (Filter drier) and 1 W10913906 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near Pflugerville, TX 78660
Wesley
Job Details: 06/24/2021
"Arrived onsite and found unit operating properly, however due to prior reports of intermittent complete defrost every few weeks replaced main control. Unit is now operating as designed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSC2323LSB
Near Bartlett, TX 76511
Lou
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I was to remove and receive the main control and UI control.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of drawer not level, and damaged. Found shelf wasnt sitting flush, I adjusted shelf, but there is a scratch on the glass shelf. Ordering shelf. ; ordrng 1 WPW10556313 (Shelf) and 1 Cnote (Ship to customer)"
We serviced a
KENMORE DRYER
Model WED49STBW1
Near Wimberley, TX 78676
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for not turning timer knob, upon inspection found the main stem of timer broke.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/23/2021
Arrived on site for dw door wont stay flat when loading dishes on bottom rack/trim inside door at top sticks out on one side. Found right side door hinge pad had broken off. Upon inspection found the right side hinge making direct contact with the cavity of dishwasher. Used pliers to gently pull the right side hinge away from the cavity to prevent the pad from rubbing so hard against the cavity. Installed new pads and door opens and closes as designed. Door was not off center and door was properly mounted to the counter. Inspected hinges to make sure they were mounted properly and it looked good. Job completed.
We serviced a
GE WASHER
Model WHDSR209DAWW
Near Smithville, TX 78957
Matthew
Job Details: 06/23/2021
Arrived onsite to replace previously diagnosed parts. Replaced timer. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model SF315PEPQ
Near Kyle, TX 78640
Leonardo
Job Details: 06/23/2021
Arrived on site to test unit for oven not working. Test unit and found bad glow igniter. Replaced igniter. Test unit and unit heated to 350 job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGSC2335TF5
Near Austin, TX 78737
Luis
Job Details: 06/23/2021
"Arrived on site for door seal issues. Diagnosed gasket not staying seated in liner channel installed new gasket customer provided,remolded door seal checked door operation good.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL2
Near Austin, TX 78732
Robert
Job Details: 06/23/2021
Arrived on job for complaints of frost in freezer again. Used heater to modify gasket so it will fit properly.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Austin, TX 78750
David
Job Details: 06/23/2021
"Arrived on site to diagnose dryer that is giving an F3E2 error for moisture sensor, and has no sound. Checked for error codes and only found F3E2, but unit is still working as normal. Found sound is completely dead. Replaced the console to resolve, which should also resolve the error. Retested unit after allowing console to mate to control. Unit is now properly making appropriate sounds and no errors present. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDB00
Near Leander, TX 78641
Justin
Job Details: 06/23/2021
Arrived on site for a refrigerator with the top freezer compartment hinge visibly missing parts. Upon further inspection I found the hinge physically broken. I replaced the hinge and tested the unit. It is now sealing properly and opening as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Del Valle, TX 78617
Jacob
Job Details: 06/23/2021
Arrived onsite to seal the unit for condensation issues. Sealed the unit with adhesive and foam. Called tech line once again. Let them know that the foam seal was done once prior to us coming out the first time. Said to seal the unit once again with the foam and adhesive. Spoke with Andy got sr#7730905761. No issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model FFEF3016VSA
Near Jarrell, TX 76537
Lou
Job Details: 06/23/2021
. ; ordrng 1 5304508925 (Main control) and 1 316419145 (Control overlay)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Austin, TX 78729
David
Job Details: 06/23/2021
"Arrived on site to diagnose dishwasher with issues closing detergent dispenser. Found the latch for the dispenser door was broken. Replaced dispenser with new. When installing new one, found the tabs on the rinse air door were broken. Ordering another dispenser to resolve. ; ordrng 1 W10861000 (Detergent Dispenser)"
We serviced a
AMANA OVEN
Model AER5630BAS0
Near Paige, TX 78659
Scott
Job Details: 06/23/2021
Arrived on site for right front burner not working . Found element and switch has failed . Replaced switch and will order element . Also found right rear switch charred . Ording rear switch as well call to set return ; ordrng 1 W10823711 (Right front element) and 1 WP3148953 (Right rear)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Smithville, TX 78957
Matthew
Job Details: 06/23/2021
Arrived onsite for burner not functioning and control issues.
We serviced a
GE MICROWAVE
Model JVM1540DP1BB
Near New Braunfels, TX 78130
Andrew
Job Details: 06/23/2021
"Arrived on site to replace mag, cap, diode and all three door switches from previous diagnostics. Replaced parts, tested unit, unit works as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78702
Leonardo
Job Details: 06/23/2021
Arrived on site to test unit for blower not working. Test unit and found blower getting power but not coming on. Replaced blower test unit and unit test good job complete.
We serviced a
KITCHENAID OVEN
Model KOCE507EBL05
Near Austin, TX 78746
Kevin
Job Details: 06/23/2021
"Arrived on site and inspected oven and found it is not heating. Found TOD is good, spoke with SW and traced issue to Appliance manager. ordrng 1 W11179310 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Cedar Park, TX 78613
Kayman
Job Details: 06/23/2021
Arrived onsite for refrigerator with clicking noise. Upon inspection I found the noise coming from the back of the unit. I accessed the compressor area and found a pice of tape stuck on the condenser fan motor and the blades were hitting the tape causing the noise. I removed the tape and the unit now sounds as designed. No other complaints at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/23/2021
Arrived onsite for refrigerator defrost issues. Upon inspection found defrost heater wire disconnected. Secured connector and tested. Bypassed bimetal and ran test. Unit is functioning properly. Adjusted defrost timer to basic mode. Job complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF2
Near Austin, TX 78759
David
Job Details: 06/23/2021
"Arrived on site to diagnose refrigerator not dispensing ice. Tested unit and found the motor was just humming and not moving.. Replaced auger motor and retested. Verified unit is dispensing correctly.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Liberty Hill, TX 78642
Tommy
Job Details: 06/23/2021
"(Tw) On-site for washer making noises. C/S unit would make squealing noises anytime it would spin. Found coins in bottom of basket around wash plate. Looked underneath unit, found belt rubbing on plastic shield, nut on cam was loose causing belt to slip. Replaced belt, tightened nut. Tested, unit no longer making squealing noise. Unit functioning as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 06/23/2021
Arrived on site to diagnose a dryer that is not turning. Found weak start winding on motor and replaced motor. All is working properly at this time.
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/23/2021
"Arrived onsite for washer draining and agitator issues. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Ran individual agitation slow/fast and spin slow/fast, all passed. Inspected agitator dogs and were still in good shape. Filled unit and drained with no issue. Did find drain nose inserted over 12 in into standpipe so made adjustment to recommended 4 in. Could not duplicate any issues. Customer had complained about a smell from the washer so recommended running a clean cycle with washer cleaner. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Austin, TX 78717
David S
Job Details: 06/23/2021
Arrived on site for water dispenser chattering. I inspected the unit and work area. I found both valves chattering when dispensing water. I replaced both water valves and adjust the water line. I found the chatter is gone. I spoke to the customer about it the chattering comes back to install a water pressure reducer. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNXW2
Near Lago Vista, TX 78645
Justin
Job Details: 06/23/2021
"Arrived on site for an ice machine making no ice. Upon arrival the customer stated that the unit is remaining cool, but not producing ice after a clean cycle. Upon further inspection I found the service light was not blinking. I put the unit into diagnostics mode and found both the bin and evap thermistors reading good. I then turned on the water valve and found it working as designed. However, upon further inspection I found the bin already full of water and the valve ran several minutes still. The LED light continued to flash indicating an empty bucket even with a full bin. The recirculating pump ran as designed and so did the drain pump. I found a good frost pattern and the condenser fan turned on. I also found hot gas valve working. This indicates only a faulty water level sensor, and it will need to be replaced to function correctly.No leaks observed at the time of service. Office to reschedule. ; ordrng 1 WPW10548509 (Water Level Sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/23/2021
"Arrived on site for rf condensation on both doors leaking onto middle door the gasket on the right side has recently been replaced. Issue continues every day. Called tech line upon arrival and spoke to Bruce. Bruce had me place the fridge in diagnostics and run test 40. In test 40 the selection reflected 01. Bruce had me change it to 02. Now horizontal mullion will remain on at all times now that 02 has been selected. He then had me run test 34 and the selection already showed 02 reflecting the vertical mullion was always on. Our tech placed the vertical mullion in 02 in May of 2020 to keep vertical mullion on at all times. Tech line also had me confirm the temperature inside the home. Used my thermocouple to take temps inside the home and it was 77 degrees. Tech line stated anytime the fridge is inside a room with temps above 74 degrees condensation is normal in these areas where condensation has been found today and in past visits. Tech line stated if the customer keeps there home at or below 74 degrees the condensation will not be as prevalent or not here at all. With both mullion heaters being on full time this should make a difference on how much condensation is found along with keeping the temperature at 74 degrees or below. If customer keeps the home warmer than 74, condensation is to be expected. Job completed. Bruce SR# 7731077344"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB780RCB0
Near Lampasas, TX 76550
Al
Job Details: 06/23/2021
"Arrived on site and inspected Frigidaire dishwasher not dispensing soap or draining. Ran the unit and it immediately drained, but the dispenser was defective and not allowing the customers soap into the wash load. Removed and replaced the dispenser and unit now functioning properly. JOB COMPLETE."
We serviced a
KENMORE REFRIGERATOR
Model 106.566895
Near Lampasas, TX 76550
Al
Job Details: 06/23/2021
"Arrived on site and inspected a Kenmore side by side refrigerator with cooling issues. Confirmed the unit compressor would come on for approximately 15 seconds and cut off. Removed and replaced it, plugged it in and the unit compressor came on and remained on. Advised the customer to place a bottle of water inside the freezer and wait until it freezes and the unit will be ok to began adding food.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY1
Near Liberty Hill, TX 78642
Tommy
Job Details: 06/23/2021
"(Tw) onsite to install previously diagnosed parts. Replaced IM fill tube. Tested, unit now fills IM with water. No leaks after repair. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBBR306ESS01
Near Lakeway, TX 78734
Robert
Job Details: 06/23/2021
Arrived on job for complaints of some lights not working. Found top left light not working. Replaced module and now all lights working.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Bastrop, TX 78602
Scott
Job Details: 06/23/2021
"Arrived on site for dryer not heating . Igniter would glow but valves never opened . Found blue wire on flame sensor not attached . Ran dryer , all checked normal. Now heating . No lint build up at time of service. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cedar Park, TX 78613
Kayman
Job Details: 06/23/2021
Arrived onsite to install power cord. I installed the power cord and tested the unit in auto diagnostics. All tests passed and the unit is working as designed. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/23/2021
"Arrived on site for customer complaint of loud noise, found unit was not level, I raised the right side foot, unit was level and tested good. Also tested ref ice maker for noise, that tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48FTX15
Near Austin, TX 78733
Luis
Job Details: 06/23/2021
"Arrived on site for water leaking. Diagnosed water leaking from icemaker housing,replaced icemaker assembly,y ran harvest cycle passed ran fill test passed no leaks.
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW
Near Pflugerville, TX 78660
Wesley
Job Details: 06/23/2021
Arrived onsite and found bellow torn. Replaced bellow. Unit is now operating as designed without leaks. Advised customer on repair. ; ordrng 1 W11106747 (Bellow)
We serviced a
WHIRLPOOL RANGE
Model KGRS505XWH02
Near Pflugerville, TX 78660
David S
Job Details: 06/23/2021
Arrived on site for right front burner not lighting. I inspected the unit and work area. I found the right front and the center burner no sparking. I tested all the knobs and found it the same across all of them. I gained access to under the cooktop. I found all wiring seated correctly and not damage to any wiring. Indicating the spark module is damaged. ; ordrng 1 74009098 (Spark module)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FMS01
Near Austin, TX 78759
David
Job Details: 06/23/2021
"Arrived on site to follow up on refrigerator that was losing some cooling, making a lot of noise, and fan motor not fully running. Found the fan was surging and the Ui was constantly resetting and recycling. Unplugged fan and unit seemed to be consistent. Replaced fan with new fan to test, and even with new fan unit was still recycling. Provided estimate for a new control to resolve, as only remaining components are the control and wiring. . Replaced control and found symptoms not only persisted, but got worse. Unit constant recycling and compressor wont stay on.Tried unplugging several components but issue still persists. CS recommends that we try another control due to a likely bad control. Reordering control. . Office to schedule. ; ordrng 1 W10818296 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CZ1
Near Kyle, TX 78640
Leonardo
Job Details: 06/23/2021
Arrived on site to test unit for unit giving error codes for fan. Test unit and found wire to sensor was disconnected from previous repair. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Bastrop, TX 78602
Scott
Job Details: 06/23/2021
"Arrived on site ,replaced filter head ,dual valve and rear valve . Tested unit all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM0
Near Round Rock, TX 78681
Tommy
Job Details: 06/23/2021
"(Tw) Onsite for dishwasher UI not working properly. In diagnostics found F2E1 stuck key, F4E3 wash motor not operating, F8E1 slow drain. Found UI panel not responding to input, unplugged unit for 5 min and plugged back in to reset unit. Buttons on UI not making proper contact. Found strong odor when opening unit, drain line partially restricted, drain line not properly installed for back flow, inside door panel warped. Unit needs drain line, drain pump, UI, and inside door panel, control.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78704
Jacob
Job Details: 06/23/2021
"Arrived onsite for the unit not making ice and water still having issues from time to time with water not dispensing. Checked the wires at the bottom of the door, and saw no issues. Called tech line. Ran diagnostics and found that the ice motor was working and the water filled with no issues. Had me test the water and wiggle the wires at the bottom of the door to see if the water would stop, and all checked good. Said there could be an issue with the outside temperatures causing the lines in the freezer to freeze from time to time. Spoke with Steve got sr#7730210164. Ordered parts, office to reschedule ; ordrng 1 W10280386 (thermistor) and 1 W10316760 (thermistor) and 1 W10384183 (thermistor) and 1 W11256965 (UI PANLE)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Austin, TX 78748
Leonardo
Job Details: 06/23/2021
Arrived on site to test unit for oven not working correctly. Test unit and found bad glow igniter. Replaced igniter, Test unit and unit heated to 350
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWB
Near Round Rock, TX 78681
Tommy
Job Details: 06/23/2021
"Arrived onsite for refrigerator ice getting caught and not dispensing. Found unit chute gasket fell off and was stuck in between, adjusted and found unit was now operating correctly. Job Completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS02
Near West Lake Hills, TX 78746
Kevin
Job Details: 06/23/2021
"Arrived on site and inspected refrigerator and found it is not cooling, send a picture of evaporator to LM will need to order evaporator, filter dryer, and compressor.; ordrng 1 WP2306094 (Evap) and 1 W10841139 (Compressor) and 1 W10143759 (Filter drier) and 1 Wpsav4 (Stub)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Leander, TX 78641
Justin
Job Details: 06/23/2021
Arrived on site to install previously diagnosed parts. I installed the new latch. I then manually activated the latch and it was now locking and unlocking. I then ran a test cycle and it ran through as designed. Unit is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/23/2021
Arrived on site to install previously diagnosed part. Removed UI and installed new UI. Powered up oven and UI would not boot up. The screen was flashing and in between flashes an hour glass was displayed with a hand reaching out to something with a no symbol over the hand. Called tech line to explain what I was seeing. Once this updated UI is available to Appliance Express we will need to return with it to install it in order to complete the repair. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78717
David S
Job Details: 06/23/2021
Arrived on site for crisper drawer. No one answered the door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Austin, TX 78747
Kevin
Job Details: 06/23/2021
"Arrived on site and inspected refrigerator and found water and ice are not dispensing. Water and ice will dispense If left interior door switch is held down. Found an indention on the inner surface of the left hand fresh food door keeping switch from fully closing. Added a adhesive spacer And switch is now operating properly and water and ice will dispense, job complete"
We serviced a
WHIRLPOOL WASHER
Model LXR9245EQ1
Near Austin, TX 78704
Jacob
Job Details: 06/23/2021
Arrived onsite to replace latch to the u it. Customer had there own part to replace with. Replaced latch. Tested unit. Unit tested good. No issues at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MEDC200XW1
Near Bastrop, TX 78602
Scott
Job Details: 06/23/2021
"Arrived on site for unit not starting. Found door switch broken . ; ordrng 1 WP3406107 (Door switch)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Smithville, TX 78957
Matthew
Job Details: 06/23/2021
Arrived onsite for washer not spinning clothes out. Upon arrival put unit in diagnostics and found stored error code for out of balance. Ran auto test and in spin cycle tub was banging around. Checked suspension and rods were visibly failed. Replaced suspension rods and tested. Unit is functioning properly. Unit does spin. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78745
Kevin
Job Details: 06/23/2021
Arrived on site and set washer into a diagnostic cycle and ran cold and hot water and did not find any leaking. Ran automatic test cycle several times and washer did not leak from connections or drain hose or stand pipe. Took a 30 second video of washer filling and sent it to CS. There is no drain pan present under washer connected to second floor drain.job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78633
Jonathan
Job Details: 06/23/2021
"Arrived on site for ice maker leaking water again intermittently. Performed diagnostics mode and ran ice maker harvest cycle. Called Whirlpool tech support and spoke with Drew, went over prior service performed and parts replaced. Tested all components and checked wire harness. Drew stated to replace wire harness for possible voltage bleed. Sr# attached to original file number. ; ordrng 1 W11171078 (WIRE HARNESS )"