We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78749
Leonardo
Job Details: 03/18/2021
Arrived on site to test unit for dispenser door not opening. Found broken spring replaced dispenser test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78747
Richard
Job Details: 03/18/2021
Arrived onsite for the refrigerator iight not working when opening the LH door. During testing found that the door switch on the LH side is broken. Will need to be replaced. Ordering parts and office to schedule ; ordrng 1 W11396033 (Switch)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78731
Kevin
Job Details: 03/18/2021
Arrived on site and inspected refrigerator and sound LEDs in the ceiling and freezer are out. Corrected LEDs and all lights are now on.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Leander, TX 78641
David S
Job Details: 03/18/2021
"Arrived on site for dryer motor sounding weak. I inspected the unit and work area. I tested the dryer and found the motor working as designed. I gained access to the drum and inspected the guide wheels, I found the quite wheels prematurely wearing down. Over loading the unit can cause the guide wheels to prematurely fail and not spin correctly which causes the motor to work harder. I spoke to the customer about installing the repair kit which has both guide wheels, a new belt and motor pulley.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Pflugerville, TX 78660
Matthew
Job Details: 03/18/2021
Arrived onsite to replace previously diagnosed parts. Replaced main control and panel. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ0
Near Andice, TX 78628
Tommy
Job Details: 03/18/2021
Arrived onsite for microwave not powering on. Upon arrival found unit fuse was open. Replaced unit fuse and tested. Unit is now receiving power. Preformed heat test. Unit is now operating as designed job completed.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Spicewood, TX 78669
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of unit not keeping time and turning on by itself, found failed control, I replaced control, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Austin, TX 78726
David
Job Details: 03/18/2021
Arrived on site to install previously diagnosed parts to resolve screeching sound coming from bottom of unit. Installed new belt splutch and motor to resolve. Retested with agitate and high speed spin and found no noise remaining. All is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Austin, TX 78745
Luis
Job Details: 03/18/2021
"Arrived on site for refrigerant leak. Replaced fresh food evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Elgin, TX 78621
Robert
Job Details: 03/18/2021
Arrived on job for complaints of leaks from behind refrigerator. Found valve cause of leaking. Ordering correct part. ; ordrng 1 W10865826 (valve)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Austin, TX 78747
Jacob
Job Details: 03/18/2021
"Arrived onsite for unit not powering on. Checked voltage to unit, getting 120v. Checked fuse, fuse gave good continuity and filter board got good ohms. Did not have control board sent with me. Need to re order control. Office to reschedule ; ordrng 1 W10892389 (cntrl-elec)"
We serviced a
WHIRLPOOL DRYER
Model WGD4850BW0
Near Elgin, TX 78621
Robert
Job Details: 03/18/2021
Arrived on job for complaints of no heat. Found fuse open.After replacement test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78717
David S
Job Details: 03/18/2021
Arrived on site for fridge making a noise. I inspected the unit and. Work area. I tested the diffuser and found it making a rattling noise every time it opened. I replaced the diffuser and retested it. It is no longer making the noise. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Leander, TX 78641
Justin
Job Details: 03/18/2021
arrive on site for a dishwasher or draining. I put unit into manual drain and did not her the drain tube on at all. I then tried resetting the unit at breaker and it still did not drain. I put the unit into diagnostics mode and found stored error codes F9E1 for no drain. I ran a test cycle and it ran through fine with the exception of no drain. I found a bad drain on the unit and replaced. I ran a test cycle again and the unit drained as designed. No Leaks after service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model n/a
Near Whitney, TX 76692
Jonathan
Job Details: 03/18/2021
"Arrived on site for refrigerator that’s not cooling properly in either section. Inspected unit and work area. Video called DW and advised her that there is no model and serial tag for this unit. The customer did advise that they had one at one point but don’t know what happened to it. The refrigerator appears to have had prior sealed system work and confirmed the unit was low on refrigerant. The low pressure was sitting at -16 psi and the high side was at 106 psi.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Georgetown, TX 78633
Lou
Job Details: 03/18/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer had the unit pulled out from its space and advised that the noise sounded as if it were coming from the compressor area. They had placed a sponge in between the compressor and chassis. I removed the front toeplate and found the piece of cushion in between the coils and the support bar under the coils was deteriorated and the coils were sitting on the support and rattling when the unit was not level or when the compressor was on. I placed a piece of sealant, from a previous job I had left over, in between the coils and support and when the unit came on from defrosting and the compressor was on, the unit was quiet.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Burnet, TX 78611
Cliff
Job Details: 03/18/2021
Arrived on site to diagnose a washer that is not filling properly. Found screen on cold water valve clogged preventing proper fill. Cleaned valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
JENN-AIR DISHWASHER
Model JDB2150AWP
Near Austin, TX 78756
Jacob
Job Details: 03/18/2021
Arrived onsite to replace the part ordered by previous tech. Replaced part. Still was having issues with water. Upon further investigation of the unit. Found that the unit is not getting enough water. Need to replace water valve. Customer could not get water to turn off. Customer knows that the water needs to be shut off before continuing any further. Customer will call back when water issue is resolved. Asked for Jl to return to complete the service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Justin
Job Details: 03/18/2021
"Arrived on site to install previous diagnosed parts. I gained access to the drain pan in RC and found it was not bowed. The fresh food area was retaining a large amount of water. I got a cup of water and found it flowing to drain hole fine. However it was not draining. I gained access to the drain pan in back of unit and it was completely dry. I took off the drain tube and still no water came out. The drain tube had perfect seal as well. I tried steaming through the drain tube from top and bottom thinking there may be ice build up, but the steam just aggressively splashed back at me. The unit would still not drain. I ran wire through and could not find the obstruction. I called techline and spoke to Andrew and received SR# 7730288301. We found that the drain tube collapsed on the inside
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADS2
Near Buda, TX 78610
Richard
Job Details: 03/18/2021
Arrived onsite for the dishwasher leaking water. Ran diagnostics and found no issues with the dishwasher. All functions tested good and no leaks detected complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Driftwood, TX 78619
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of unit leaking refrigerant out after they reversed the doors. Called Techline, found leak coming from lower left side when the screws were put in place to secure the left side hinge. Chris from from techline heard the hissing over the phone.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Austin, TX 78726
David
Job Details: 03/18/2021
"Arrived on site to diagnose dishwasher customer says is leaking on the bottom. Ran unit and found a water leak coming from the diverter. Replaced sump and motor and retested. Verified leak is gone and all is working as designed. complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Killeen, TX 76549
Al
Job Details: 03/18/2021
"Arrived on site and inspected sparking from the light area.Confirmed the complaint and found the sparking occurred when the customer attempted to remove the light underneath the unit and it broke off, causing the malfunction.I accessed the housing and was able to remove the remainder of the old bulb and fix the issue.I inspected the bulb housing and wires and both were good.Customer to purchase another bulb for the unit.Job completedCustomer satisfied"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Andice, TX 78628
Lou
Job Details: 03/18/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the adjusters on the upper rack failing, I removed and replaced the adjuster kit and tested the upper rack. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78759
Luis
Job Details: 03/18/2021
"Arrived on site for dispenser and light issue. Door not registering open on ui with door open,lights not working,found deli control unresponsive. Removed deli control found damaged Wires at harness and defective control,unit will need a new deli door and deli control. Need autho for door and control. ; ordrng 1 W10815669 (Deli door)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Kyle, TX 78640
Richard
Job Details: 03/18/2021
Arrived onsite for the washer not working. Ran diagnostics and found no issues with the washer. Did a calibration and it tested good. Complete
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Manor, TX 78653
Matthew
Job Details: 03/18/2021
Arrived onsite to replace previously diagnosed parts. Replaced main wire harness. Tested top burners and oven functions. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Burnet, TX 78611
Cliff
Job Details: 03/18/2021
Arrived on site to diagnose a range making unusual noise when baking. Tested all parts and components and found no failures at this time. Homeowner is hearing burner operation and sound is normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Leander, TX 78641
David S
Job Details: 03/18/2021
"Arrived on site for dishwasher not draining and drying the dishes. I inspected the unit and work area. I ran the unit through a diagnostics cycle and found no error codes. The unit operated as designed. The heater drew 8.6 amps and heated. I found the customer using rinse aid. I spoke to the customer about the best practices for loading the dishwasher, and recommended running the hot water at the sink before starting the dishwasher, so it pulls in hot water at the star. Job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MDM00
Near Georgetown, TX 78633
Lou
Job Details: 03/18/2021
"Arrived on site to inspect refrigerator not dispensing water and not making ice. Before scheduling this call, our office troubleshot the unit with the customer and diagnosed the filter and filter head had failed. Upon further inspection, I found the filter was defective and customer agreed to purchase a new filter. I removed and replaced the filter head and put the old filter in and tested and no water came out. I placed the new filter in and at first it dispensed, then began to fail. I advised the customer of my findings and I am ordering another filter head, filter and CNOTE-LSO FOR TRAINING and scheduled return. No water leaks observed during service.; ordrng 1 WPW10394053 (Filter head) and 1 EDR1RXD1 (Filter) and 1 CNOTE (LSO FOR TRAINING)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS5
Near Round Rock, TX 78665
Matthew
Job Details: 03/18/2021
"Arrived onsite for refrigerator icemaker not making ice. Upon inspection found faulty ice maker. Had ice in the tray but was having harvest issues. Replaced icemaker, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QMS01
Near Austin, TX 78717
Justin
Job Details: 03/18/2021
"Arrived on site for refrigerator with higher temps in unit. Upon arrival customer stated that the refrigerator would intermittently get to about 45°F in RC and 12°F in FC. I tested the temps and found the RC at 44°F and the FC at 11°F. I tested both RC and FC thermistors in diagnostics and both read fine. I tested and could hear the evap fan running, the diagnostics test verified correct RPM, I found the condenser fan motor running, I gained access damper and ran diagnostics and it opened and closed as designed. I had the bi-metal close and the heater turned on. I found frost build up on back of FC evap cover. I gained access to the evap and found ice build up on top. I also found ice build up in return air tube. I cleared the ice and found the frost was building significantly fast back onto the high side. I also could hear the refrigerant chattering and not flowing smoothly. I waited some time and the frost pattern did not go all of the way down. I also found the defrost heater severely warped and touching the evap and sagging to the bottom liner. We will need to get a sealed system tech to check pressure for leak or obstruction and to complete the repair.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS3
Near Austin, TX 78705
Jacob
Job Details: 03/18/2021
Arrived onsite for same issues with the buttons not working properly. Tested unit. Buttons acting erratically. Replaced control. Tested unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Austin, TX 78741
Kevin
Job Details: 03/18/2021
"Arrived on site and inspected the washer and found off balance, basket speed fault. Ran a diagnostic cycle and found basket is spending independently of gear case, attempted to remove washplate and it is seized. It would need to be broken off in order to replace gearcase
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78626
Lou
Job Details: 03/18/2021
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. Except in the spin cycle as the basket began to make a screeching noise and the tub was shaking vigorously but the basket was spinning as designed. I inspected the motor and found the pulley wobbling. I removed and replaced the motor and retested and the unit continues to shake vigorously. I contacted techline and spoke to JT and advised of the complaint, previous repairs, and repairs done today.
We serviced a
IKEA DISHWASHER
Model IUD8555DX4
Near Austin, TX 78758
Kevin
Job Details: 03/18/2021
"Arrived on site and replaced wash motor diagnosed by previous technician, after replacement took a short video during the wash cycle of it not leaking, job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIO338HSS00
Near Austin, TX 78703
Luis
Job Details: 03/18/2021
"Arrived on site. Found no water to reservoir,no voltage at valve,replaced defective pump that includes water sensor,ran diagnostics with new pump,good voltage valve not fully opening,replaced valve good water flow found water leaking from cap replaced cap. Ran diagnostics all test passed,checked tubing and valve no leaks."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FTS04
Near Austin, TX 78746
Luis
Job Details: 03/18/2021
Arrived on site for no,cool in fresh food. Temp reading 60° ran diagnostics thermistors passed,fan passed,damper passed,bimetal reading open,removed evaporator cover found excessive ice build up around return vent,removed bimetal checked continuity bimetal reading open. Defrosted evaporator replaced bimetal.
We serviced a
KITCHENAID OVEN
Model KEBK276SSS04
Near Coupland, TX 78615
Andy
Job Details: 03/18/2021
Arrived on site to install previously diagnosed UI. Upon speaking with customer issue happens only when using top oven and only does so every so often when using bake on top oven but happens every time when using broil on top oven. Tested and found blower not coming on when in use. Blower and UI will both need to be replaced. Also instructed customer that issue could have effected main control and will bring on return trip to be safe. Ordering needed part. Office to schedule return trip. ; ordrng 1 WP8303972 (Blower fan) and 1 Seenote (Office to schedule)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Liberty Hill, TX 78642
Cliff
Job Details: 03/18/2021
Arrived on site to diagnose a refrigerator that is not dispensing water. Found primary water valve not fully wired. Rewired valve and tested unit. All is working properly at this time and no leaks were found at time of service.
We serviced a
KENMORE WASHER
Model 110.280628
Near Round Rock, TX 78681
Kayman
Job Details: 03/18/2021
Arrived onsite for washer showing UL and not completing cycles. Upon inspection I found no stored error codes in the system. I ran a automatic test cycle and found only cold water coming through when calling for hot. I found that with the unit being upstairs it takes a very long time for the hot water to reach the unit. I inspected the drive system for any wear but everything looked good. I tested damper function and suspension feels good as well. I explained that if the unit thinks hot water is coming through but its not it could alter the cycles and even turn off. I did not hear any abnormal sounds while in spin. The unit is otherwise working as designed at this time and no leaks were detected during of service.
We serviced a
GE RANGE
Model ZDP486LDP7SS
Near Austin, TX 78738
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of unit explosion when front right burner was in use, rescheduling for 2 techs and 2 hours ; ordrng 1 Cnote (Office to reschedule/2 hours/2 techs)"
We serviced a
KITCHENAID OVEN
Model KEMS308SSS00
Near Round Rock, TX 78681
Kayman
Job Details: 03/18/2021
Arrived onsite for wall oven that wont heat in broil and having trouble getting to set temps. Upon inspection I found the bake element showing good resistance I found the broil element showing open or shorted. I tested he thermal fuse and it tested good. I checked he sensor and it also checked good. I verified correct incoming voltage at the terminal block under a load. Cooling fan running.; ordrng 1 WP9760774 (Broil element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300EWH03
Near Austin, TX 78731
Kevin
Job Details: 03/18/2021
"Arrived on site and found no water is dispensing, found water pressure at source is good, filter head is not letting water flow. Replaced filter head and now with bypass water dispensers correctly. Reinstalling water filter stops water from dispensing again. Recommended to homeowner that bypass be left in place until water filter can be replaced, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Kyle, TX 78640
Richard
Job Details: 03/18/2021
Arrived onsite for the microwave not working properly. Ran diagnostics and found that the vent fan is not working causing the issue. All other functions tested good. Wil need to replace vent fan motor. Ordering parts and office to schedule ; ordrng 1 W11441128 (Blower motor) and 1 W11342846 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW5090GW0
Near Austin, TX 78722
Robert
Job Details: 03/18/2021
Arrived on job for shaking. Replaced shocks and test with load. Washer not walking but wood floor and Pier and beam home is adding to vibration. Called tech line 7730290255. Tech line agreed the home shaking is outside of our control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Georgetown, TX 78633
Lou
Job Details: 03/18/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like a fan hitting something. I removed the crisper drawer and found a large block of ice on the RC evaporator cover (photo). I advised the customer of my findings. I pulled the unit out and removed the back cover to inspect the drain tube and found a very small gap in the tube between it and the bottom of the chassis. I sealed the gap with manufacturers approved silicone. Also found that the UI digits are missing (photo). I am ordering the UI, CNOTE-SHIMS, clamps, CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-AUTHORIZATION and will return with all prescreened parts. Advised customer to unplug unit 24-48 hours before I return and to place towels around the unit to catch any overflow of water from defrosting. He customer sign the waiver of damages from defrosting refrigerator. No water leaks observed during service. Upon return, the UI, hv control, RC evap motor/harness, shim the evap drip pan, and secure the RC evaporator will need to be repaired. ; ordrng 1 W11387386 (UI) and 4 CNOTE (Shims)s and 2 W11456069 (Clamp)s and 1 CNOTE (Authorization) and 1 CNOTE (LOS PER CUSTOMER REQUEST)"
We serviced a
AMANA RANGE
Model RB757BH1WH
Near Seguin, TX 78155
Andrew
Job Details: 03/18/2021
We serviced a
WHIRLPOOL COOKTOP
Model JED8430BDB
Near Austin, TX 78750
David
Job Details: 03/18/2021
"Arrived on site to diagnose downdraft cooktop with a non functioning fan. Performed diagnostic and voltage checks. Found voltage is proper and running through switch. Checked and found fan motor dead. Office to schedule when we can get fan motor.; ordrng 1 Y706132 (Blower Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Seguin, TX 78155
Andrew
Job Details: 03/18/2021
Arrived on site to test unit for water freezing in ice bin. Found fill cup in ice maker was frozen solid causing water to leak into ice bin. Also found water pressure was weak causing valve to leak. Customer said they are having issues with water well pump. Advised customer to turn water off to unit till pump pressure is corrected. Job complete.
We serviced a
WHIRLPOOL DRYER
Model PYG2000AWW
Near Austin, TX 78721
Robert
Job Details: 03/18/2021
Arrived on job for complaints of not heating. Found the coils are bad and belt tensioner bracket damaged.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78132
Noah D
Job Details: 03/18/2021
"Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the pump not starting during cycles, replaced pump and tested, no leaks found. Complete"
We serviced a
WHIRLPOOL WASHER
Model LST7233DQ1
Near Austin, TX 78734
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of unit not spinning or draining, found failed coupler and drain pump, I replaced drain pump and coupler, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8RXNGMWB01
Near Spicewood, TX 78669
Brandon
Job Details: 03/18/2021
"Arrived on site for customer complaint of unit leaking water into fresh food section, found clog in defrost drain line. I defrosted drain line with steamer, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78745
Luis
Job Details: 03/18/2021
"Arrived on site for deli control. Found deli control unresponsive diagnosed broken wires in harness ,replaced harness assembly powered unit on deli control working as designed"
We serviced a
UNKNOWN WASHER
Model WFW9250WL01
Near West Lake Hills, TX 78746
Kevin
Job Details: 03/18/2021
"Arrived on site and inspected washer and found a load has just been started and water is pouring out between door and Bellow. Stopped load and inspected Bellow and did not find any tears or punctures. Even after load was stopped water is still draining out of the doors frame for several minutes.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS0
Near Round Rock, TX 78681
Kayman
Job Details: 03/18/2021
Arrived onsite to install previously diagnosed parts. I installed the mag cap and diode. I re installed and tested the unit. It is working as designed at this time.
We serviced a
WHIRLPOOL WASHER
Model RTW4516FW2
Near Belton, TX 76513
Tyler
Job Details: 03/18/2021
Arrived on site for washer draining out water as it was filling according to the customer upon arrival. I ran diagnostics upon arrival but found the same f8e1 error code. I did find that the water pressure was slightly better than previous visits and water was filling semi-quickly but the drain line was still not properly installed and was stuck straight through the wall behind the washer lower than what the insulation manual recommends I then Ill whirlpool techline and spoke with Ed sr# 7730290109 Who instructed me that at the moment due to the issues with the installation we cannot recommend any further repairs or diagnosing until the water pressure is resolved and once the customer has a stand PVC pipe installed at least 36 inches from where the drain hose connects to the washer and that due to the way its currently installed it is siphoning out the water faster than washer can fill causing the F8e1 to appear. Techline recommends no further repairs at this time but instead recommends at the customer address the insulation issues and advise that we refer them to the user manual I went over these recommendations with the customers grandfather this time I was on site who informed me that he would try to resolve the issue as quickly as possible and let us know if anything else changes. Call complete
We serviced a
WHIRLPOOL OVEN
Model JMW2427IM02
Near San Marcos, TX 78666
Andrew
Job Details: 03/18/2021
"Arrived on site to test unit for UI not responding/ completely black. Found UI responding as designed upon arrival. Removed UI and inspected connections. Found blue wire on j15-4(UI side) was not fully seated into plug connection. I wiggled harness and was able to replicate issue. Secured wire into connection, tested by wiggling wire harness and UI stayed on. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Waco, TX 76708
Jonathan
Job Details: 03/18/2021
Arrived on site for a washing machine that has a broken hinge and the lid won?t close. Inspected unit and work area. Found the lid completely broken where it seats onto the hinge.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Georgetown, TX 78628
Lou
Job Details: 03/18/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I Removed and replaced the compressor, access valve and hv drier. Vacuumed the system and installed 5.5 ounces of R134a refrigerant. Monitored pressures and all checked good. No water leaks observed during service, job completed. Recommended allowing the unit at least 24 hours to cool to temps."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Waco, TX 76706
Jonathan
Job Details: 03/18/2021
"Arrived on site for a washing machine that is leaking from underneath. Inspected unit and work area. The customer advised that she hasn?t actually seen the unit leak but that when she runs multiple cycles at a time, there?s water underneath her floorboards in the kitchen. Ran the unit through an auto test in the unit ran as designed with no leaks present. Filled the unit halfway up the basket and put it in the drain cycle and it still did not leak. I did advise the customer that based on my findings, there were no leaks present as well as no calcium deposits from potential water leaks. Advise customer to look at their water supply in the wall. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Leander, TX 78641
David S
Job Details: 03/18/2021
Arrived on site for washer making a noise. I inspected the unit and work area. I followed service pointer W11520474. I tested the spin and agitation. I found the unit only making the noise during the beginning of the spin cycle. I replaced the control and retested the unit. It still made the noise during spin. I inspected the gear case I found signs of the belt slipping. I replaced the belt and retested the unit. It is no longer making any noise. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM704KPS0
Near Austin, TX 78731
Kevin
Job Details: 03/18/2021
"Arrived on site and inspected dishwasher and found wash motor is not spraying water, uninstalled dishwasher but found replacement wash motor is damaged. Took one picture and sent it to KB/parts it will need to be a re-ordered to complete repair. Also found dishwasher is installed behind quarter round end it is difficult to uninstall. Send pictures to MS and DW. Water is off and disconnected, power is disconnected from under sink.; ordrng 1 W11416362 (Wash motor)"
We serviced a
FRIGIDAIRE MICROWAVE
Model LFMV1645TF
Near Georgetown, TX 78628
Tommy
Job Details: 03/18/2021
Arrived onsite for microwave power cord being damaged. Found unit power cord was damaged likely due to power fluctuations during storm in outlet. Found unit control and switches both likely damaged as well. Found unit clean and with very little grease. Unit was just damaged due to electrical surges. Let customer know theyd likely need new switches and control as well as power cord.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Troy, TX 76579
Tyler
Job Details: 03/18/2021
Arrived on site for refrigerator that customer stated unit is soft making ice and a loud noises coming from the dispenser win being activated. Upon arrival I ran diagnostics but could not find any failures in the software or hardware of the unit I did however find that when I remove the ice bucket the thermistor wired into the icemaker was hanging off and was not gauging the Correct temperature of the ice tray as it was intended. I also found that the auger motor was occasionally getting stuck in place not allowing the ice bucket to propel the ice forward and out the dispenser. I ended up replacing the auger motor and yolk and was able to reapply the thermostat to the icemaker ensure that it was functioning also found that upon arrival I spoke it was full of ice and customer had stated unit had started working again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Andice, TX 78628
Tommy
Job Details: 03/18/2021
Arrived onsite for refrigerator not dispensing water. Upon arrival found unit valve was receiving voltage but was not calling for water. Upon replacing valve also found unit housing was damaged and not allowing water to travel through replaced housing and tested. Unit is now operating as designed. No leaks detected during service. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Temple, TX 76501
Wesley
Job Details: 03/18/2021
"Arrived onsite and found unit drain pump had failed, replaced drain pump. Unit is now operating as designed. Advised customer on repair."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78757
Kevin
Job Details: 03/18/2021
"Arrived on site and inspected washer and found in diagnostic cycle no water pressure from hot water valve. Found hot water valve is clogged and it is attached directly to Hot water heater which is allowing calcium buildup into the washer. Cleared buildup from screen on hot water valve and attempted test again and it immediately clogged again. This issue will continue to happen until Hot water from source is corrected. All other functions are operating normally, washer can be used on top cold wash. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76705
Jonathan
Job Details: 03/18/2021
"Arrived on site for a washing machine that was making a humming noise. Inspected unit and work area. Customer advised that it?s not making a humming noise but that it?s making a weird sound as it supposed to be washing. She advised that the unit is not actually washing her clothes. Inspected unit and tested unit. Unit seem to be working as designed. However, when I placed the unit in a normal wash cycle the agitation did not sound correct. Looked it up the unit and found the actuator not connected onto the cam thus resulting in the unit sticking into a spin cycle only. Refit the cam onto the actuator and test the unit again. The unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Hutto, TX 78634
Kayman
Job Details: 03/18/2021
Arrived onsite for dishwasher tripping breaker when used. Upon inspection of the diagnostics cycle I found no abnormal amp draw within the unit while washing heating or draining. I unplugged the unit and found the breaker would trip on its own after sitting idle for a while with no load plugged in. I advised the customer of my findings. No leaks were detected during time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model GI6FDRXXQ02
Near Waco, TX 76712
Jonathan
Job Details: 03/18/2021
Arrived on site to drop off water filter. Drop a water filter off on the front door as requested. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Hutto, TX 78634
Kayman
Job Details: 03/18/2021
Arrived onsite for microwave sparking and buzzing when trying to heat. Upon inspection I confirmed the unit would spark during heat I could also smell burning electrical within the unit. I removed the control panel and accessed the high voltage components. I found the diode had burned up and was resting against the common to capacitor. The wire sheath seemed to protect the wire from damage.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Temple, TX 76501
Tyler
Job Details: 03/18/2021
Arrived on site for washer giving an F8e1error. On arrival I was able to confirm and diagnostics that the unit is indeed soaring a long feel no feel error code. I ended up calling Warfel tech line while on site to document the fact that I found the hot water fill line was not getting any water from the cut off on the wall whether or not the cut off is turn on or off and I had instructed customer that they would need a plumber in order to help resolve that issue but after speaking with techline I also was recommended to replace the water valve because the home ranges on the harness were a bit out of range with what whirlpool techline was comfortable with at this point unit is working as designed but I instructed the customer to get the plumbing situation taken care of soon as possible in order to help maximize the washers efficiency. No leaks before during or after repair call completeSr# 7730284981
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Hutto, TX 78634
Kayman
Job Details: 03/18/2021
Arrived onsite for range that wont ignite in the oven. Upon inspection I found the control board flashing the wrong time and I could not get it to respond. I accessed the control and found 120 vac coming in. I advised that the control would need to be replaced before anything else can be inspected.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH0
Near Lorena, TX 76655
Jonathan
Job Details: 03/18/2021
Arrived on site for a dishwasher that isn?t washing dishes. Inspected unit and work area. Placed an in-service diagnostics and found an F2 E1 (UI stuck key) and F4 E3 (motor not running) error codes. Ran the unit through an auto test and found the unit filling but not recirculating the water. Replaced something motor and tested unit. Unit is now working as designed. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Liberty Hill, TX 78642
David S
Job Details: 03/18/2021
Arrived on site FYI install previous diagnosed parts. I installed the new racks. I removed the door and replaced the outer glass job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Jarrell, TX 76537
Wesley
Job Details: 03/18/2021
Arrived onsite and found unit operating as designed but reports of tripping every few days. Called techline and spoke with Ed and advised on status and complaint. Because unit is on a gfci breaker that is incompatible for this fridge it is possible for intermittent tripping to occur. Advised customer that a provisional exception could be made by the city to use non gfci breaker to correct nuisance issue. No repair recommendations at this time. Sr# 7730290679
We serviced a
MAYTAG OVEN
Model MER8800FZ2
Near Temple, TX 76502
Tyler
Job Details: 03/18/2021
Arrived on site for range not allowing knobs to function properly. Upon further inspection I found all four knobs were cracking around the bracket clips with knobs and it was causing knobs to slip on the infinite switchs. Office will need to reach once Availability of parts is known.; ordrng 4 W11084052 (Knobs)s and 1 W10857622 (Switch FL) and 1 W10917724 (Switch FR) and 2 W10911303 (Switch Back L&R)s
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Belton, TX 76513
Wesley
Job Details: 03/18/2021
Arrived onsite and found evap pan bowed and causing freeze over drain and leaking into ff cabinet. Ordering pan to repair.; ordrng 1 W11457241 (Pan)
We serviced a
WHIRLPOOL DRYER
Model WED90HEFC
Near Austin, TX 78731
Kevin
Job Details: 03/18/2021
"Arrived on site and found dryer is on a lifted alcove approximately 18 inches off the floor. It cannot be disassembled to diagnose properly. Dryer will need to be set on the floor to inspect correctly. Dryer is noisy while running, Would need to have motor, blower wheel, Sound pads, blower wheel housing, And a standard dryer belt/pulley kit in order to ensure repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ
Near Leander, TX 78641
Justin
Job Details: 03/18/2021
Arrived on site for a MW sparking. Upon arrival the customer stated it was sparking on the right hand side by the door area. They also let me know it has not occurred in over a week now. I found no burn marks on or inside of the unit. I found the paint inside of unit fine. I gained access to the control and found the ground wire was rubbing up on the chassis. I adjusted the wire and advised customer this should fix the issue.
We serviced a
GE OVEN
Model JKP28BF6BB
Near Temple, TX 76504
Wesley
Job Details: 03/18/2021
Arrived onsite and tested oven for not heating in upper oven. Unit is operating perfectly without any heating issues in both ovens while onsite. Explained possible scenarios to the customer. All checks good.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS01
Near Georgetown, TX 78626
David S
Job Details: 03/18/2021
Arrived on site for oven needing calibration. I inspected the unit and work area. I spoke to the customer and found out the time keeps advancing on the clock. I spoke to the customer about getting the unit hooked up to WiFi and the whirlpool application. I ran a temp test on the oven. I found the sensor is out of range. I replaced the sensor. The unit is heating properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Kyle, TX 78640
Richard
Job Details: 03/18/2021
Arrived onsite for the dishwasher missing a part. During inspection found that the door hinge pads were broken replaced both pads and dishwasher tested good. Complete
We serviced a
GE OVEN
Model JGB915SEF3SS
Near Austin, TX 78748
Leonardo
Job Details: 03/18/2021
Arrived on site to test unit for door not closing and convection fan not coming on. Found bad convection motor and latch ordering new convection motor office to reschedule. ; ordrng 1 WB26K10003 (Convection fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near New Braunfels, TX 78132
Andrew
Job Details: 03/18/2021
Arrived on site to test unit for FC door not aligned good. Found left side was not sitting properly into rail. Set door properly and customer was satisfied with improvement. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Liberty Hill, TX 78642
Lou
Job Details: 03/18/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the Orion board failure, I removed and replaced the Orion board and tested the unit. All fans, and compressor are operating as designed and unit is beginning to cool as designed. No water lines connected to unit so no leaks observed during service. Recommended that the customer allow the unit to cool for 24-48 hours before it reaches set temps. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Justin
Job Details: 03/18/2021
We serviced a
GE RANGE
Model JB650ST1SS
Near Killeen, TX 76542
Al
Job Details: 03/18/2021
"Arrived on site to install previously ordered parts.R&R the element, infinite switch and the indicator light.Reassembled and unit tested as designed.Customer witnessed the repair and satisfied.Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Georgetown, TX 78628
Tommy
Job Details: 03/18/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit spray arm and tested. Unit is now operating as designed. Job Completed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pflugerville, TX 78660
Matthew
Job Details: 03/18/2021
Arrived onsite for washer making loud noise. Put unit in diagnostics and did not find any stored error codes. Ran auto test however the noise was not as apparent as customer explained. Customer showed recording of noise. Checked underneath unit and found belt shavings. Removed cam for inspection and found oil had leaked from gearcase. Will need to bring back prescreened parts as well as ordering new belt and motor just in case. ; ordrng 1 W11239857 (belt) and 1 W11497303 (MOTOR )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Round Rock, TX 78665
Matthew
Job Details: 03/18/2021
"Arrived onsite for refrigerator icemaker not working. Jumped ice maker but did not begin harvest cycle. Ice maker needed replacement. Replaced ice maker, tested unit and unit completed cycle and fill. No leaks present at this time job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78746
Luis
Job Details: 03/18/2021
"Arrived on site for unit shutting itself on and off. Replaced defective main control,powered unit on all lights and fans powered on."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Austin, TX 78735
Leonardo
Job Details: 03/18/2021
"Arrived on site to test unit for upper rack not opening or closing correctly. Found bad tracks, replaced left and right track test unit and unit test good job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Harker Heights, TX 76548
Al
Job Details: 03/18/2021
"Arrived on site to install previously ordered part.Confirmed the complaint and removed and replaced the freezer module.I also tightened all of the door handles on the unit, which were extremely loose.Customer satisfied with the service.Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDM01TJBS0
Near Austin, TX 78737
Leonardo
Job Details: 03/18/2021
Arrived on site to test unit for no power. Test unit and found burned control board. Will order new control board office to reschedule. ; ordrng 1 8528172 (Control board)
We serviced a
GE REFRIGERATOR
Model GSH25JGBBBB
Near Killeen, TX 76549
Al
Job Details: 03/18/2021
"Arrived on site to install previously ordered parts.Removed and replaced the valve, ice maker, manifold, thermostat and heater and unit began cooling, dispensing water and filling the ice maker.Job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADE2
Near Austin, TX 78737
Leonardo
Job Details: 03/18/2021
Arrived on site to test unit for not washing. Test unit and found customer had replace the motor but was wrong part number. Replaced sump and motor
We serviced a
JENN-AIR COOKTOP
Model JED8230ADB
Near Austin, TX 78726
David
Job Details: 03/18/2021
"Arrived on site to diagnose cooktop that was popping breaker when it was turned on. On arrival breaker was triggered. If you try and reset the breaker just trips. Reset several times and checked wiring. Found wiring harness going to switches heated and grounding, and could smell burning switches as well.