We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Killeen, TX 76542
Tyler
Job Details: 11/03/2023
"Arrived on site for dishwasher not heating correctly. Upon arrival confirmed failure and found f7e1 in diagnostics. Upon further inspection I found element and thermal fuse working as designed. Found dispenser had been leaking rinse aid into unit Tom quickly causing water heating issues, replaced dispenser. Also found unit missing a rail stopper and had a broken adjuster mount. Rescheduled customer for 11/10/23. Ordering WPW10508950 stopper, W10712395 adjuster kit; ordrng 1 W10712395 (Adjuster kit) and 1 WPW10508950 (Stopper)"
We serviced a
WHIRLPOOL OVEN
Model JMC2427LM00
Near Driftwood, TX 78619
Leonardo
Job Details: 11/03/2023
Arrived on site to replace light bulb for interior and light transformer and fuse. Replaced all parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Georgetown, TX 78633
Gerry C
Job Details: 11/03/2023
"WTW5015LW0 Arrived to inspect leak. I could not find any water traces within the unit and the issue had occurred once, several days prior. I inspected and found the only anomaly was a significant difference in water flow between hot and cold, cold being much less flow than the hot. I removed and replaced the valve assembly and tested. I found no other signs of leakage and the unit operated as designed after the repair. No leaks observed during service."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Harker Heights, TX 76548
Sterling
Job Details: 11/03/2023
On arrival verfied complaint of ui is cycling power failure. Display says do not unplug and the power failure and keeps cycling. Confirmed voltage to ui is constant. Will need to replace console on return. Console has not been received at this time. Rescheduled for 11/09; schdld next appmnt for 11/9 THU !
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I pulled the unit out and removed and replaced the microwave light bulb and control panel. Assisted the customer in connecting the unit to WiFi and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JBSS48E22L00
Near Austin, TX 78731
Kimo
Job Details: 11/02/2023
"Arrived onsite for a refrigerator that has dispenser issues where it seems loud, and the unit was not getting as cool as it should. Upon arrival I found out through the customers that the unit has been sitting running for a while with nothing in both sections. And when the put items in the refrigerator the temp dropped and is not stable which I checked with my temp sensor. Rc is at 32* and the unit set to 33* the fc at -2*set to 0*. There was some condensation setting on the inside of some of the containers in the RC but this is normal as some food item have more moisture in the the others and when temps change/fall it give off the moisture as condensation. No frost buildup on the back of fc. I adjusted the right side door to help with sealing and to keep it from running into the customers counter. Unit is operating as designed, i then checked designed and found that the noise heard is normal and the volume of the noise is normal as well."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/02/2023
Arrived onsite for previously diagnosed parts. Installed the basket in the dishwasher.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Leander, TX 78641
Maurice R
Job Details: 11/02/2023
Arrived onsite for oven door handle broke. On inspection the handle was off the oven. Went to open the door the glass started to fall. I installed the new handle and re installed the door. The oven door noe operates as designed and no gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Burnet, TX 78611
Miguel
Job Details: 11/02/2023
"Arrived,on site for low ice production, customer also says door not level. Found ice in bin, temperature is good in both compartments. Cycled icemaker and confirmed motor is running loudly replaced icemaker, and advised 1 dump of cubes every 4-6 hours. Adjusted level for refrigerator side door. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78704
Chase
Job Details: 11/02/2023
WRS331SDHM Arrived on site. Replaced both damaged doors and nameplate. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Belton, TX 76513
Sterling
Job Details: 11/02/2023
On arrival verified complaint of moisture on gasket. Found freezer gasket is good but liner is separating from the cabinet. Also verified temps of the center horizontal mullion. Found initial temps are left to right 64 60 65 after ten minutes with cond fan disconnected found left to right 78 68 77. This is caused by Yoder loop withdrawing from center mullion. Spoke to Derrick at TL 7737706219 submitted for LR. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78626
Blake
Job Details: 11/02/2023
Arrived on site to inspect side by side refrigerator not cooling. I found no frost on the evaporator and no ice build up. I found the compressor running. I tested amp draw and found it running at .45. The compressor is needed to resolve the cooling issue. Office to prder parts and schedule service. No leaks observed during service. ; ordrng 1 W10507884 (Compressor) and 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve) and 1 2HOURS (2HOURS) and 1 R600 (R600) and 1 WP2188823 (Evaporator)
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Copperas Cove, TX 76522
David Z
Job Details: 11/02/2023
"Arrived on site to diagnose dryer that is not heating. Tested unit and confirmed that unit is producing no heat. Checked voltages and found 120/120 with good polarity. Checked safety devices and element and found the element coil snapped. Replaced heating element and reassembled. Verified unit heating. Saw a good amount of lint that I removed on the inside of the unit, indicating restricted vents. Advised to have vents cleaned before usage. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Andice, TX 78628
Gerald
Job Details: 11/02/2023
"WRS325SDHZ05 arrived on site to inspect a refrigerator ice maker not making ice. Upon inspection the temperatures read FC=-10, RC=19. Looked at the ice maker and found it not in the home position. Attempted to run the ice maker test and the unit would not operate. Removed the ice maker and tested voltage and found 124V. Replaced the ice maker and ran the ice maker test and the unit tested successfully. No water leaks observed during service."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Leander, TX 78641
Gerald
Job Details: 11/02/2023
KMBP100ESS20 arrived on site to install a previously diagnosed and ordered part. Upon arrival I found that the new door gasket is also torn ( see photo). Ordering a replacement. Will advise the customer of my findings. Also returning tech needs to have a rivet for the repair. Office to R/S; ordrng 1 W11684570 (MW door)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2023
"Arrived on site to inspect dishwasher not working. Upon further inspection, the customer advised the unit light wasnt working inside. I inspected the unit and found where the light would be on the tub, but after researching the parts breakdown, I found this unit does not have an interior light. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service and no repairs needed at this time, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Round Rock, TX 78665
Blake
Job Details: 11/02/2023
Arrived on site to inspect OTR microwave. The customer showed me arcing in the top right corner when in use. I found the diode has failed. I removed and replaced the diode and tested. The unit now operates as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Leander, TX 78641
Gerald
Job Details: 11/02/2023
KDTE204KPS1 arrived on site to inspect a dishwasher not getting water. Placed the unit into service diagnostic mode and found the F7E2 error code. Tested the unit and found that there was water entering the unit but not circulating through the spray arms. Checked the resistance of the motor and found it to be out of range. Replaced the pump and motor and tested the unit and the unit is operating as designed with no water leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Austin, TX 78747
Leonardo
Job Details: 11/02/2023
Arrived on site to test unit for not drying. Test heating element and element test good. Customer using rinse aid but it doesnt seem like its dispensing. Replaced soap dispenser test unit and unit test good. Called Techline to report findings. SR#7737701752
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Hutto, TX 78634
Blake
Job Details: 11/02/2023
Arrived on site to inspect wall microwave oven combo. The oven door is not shutting fully. I found the hinges are good. I removed the door and found damage to the bottom left corner. I called Whirlpool techline and spoke with Johnathan 7737701004. Johnathan recommended replacing the hinge receivers due to them being bent. I removed and replaced the receivers and tested. The unit now operates as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Elgin, TX 78621
Wesley
Job Details: 11/02/2023
Arrived onsite for no panel function and found communication error code after restoring the communication wire at the quick connect molex. Pulled the oven and Replaced the Copernicus board and restored function. Unit is now operating as designed. Advised customer on the repair
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AMS1
Near Killeen, TX 76549
David Z
Job Details: 11/02/2023
"Arrived on site to diagnose dishwasher not filling. Tested unit and confirmed no water entering unit. Found no water reaching the fill valve. Examined install and found installer had used a directional valved hose and installed it facing the wrong direction. Removed hose and corrected the orientation. Verified unit working properly after install. Repair completed, no water leaks present."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Austin, TX 78704
Luis
Job Details: 11/02/2023
"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed.; used 1 212643 (Sealer) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Round Rock, TX 78665
Blake
Job Details: 11/02/2023
"Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the the float, float switch housing, and the door gasket. I tested and found the unit now operates as designed. No leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Kyle, TX 78640
Leonardo
Job Details: 11/02/2023
Arrived on site to test unit for panel loose. Removed cooktop and secured screws to panel and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/02/2023
"Arrived on site to inspect washer for vibrating and shaking excessively. Upon closer inspection found tub to be right up against front of cavity causing unevenness and rubbing, which caused the violent shaking of unit. Tested shocks all were operating as intended. Ran unit through diagnostics, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Hillsboro, TX 76645
Tyler
Job Details: 11/02/2023
Arrived on site for range not allowing front two burners to turn on exactly. Upon arrival confirmed failure and found front right/left burners broken and switchs also not sending 120vac. Replaced burners and switchs and found cooktop working as desi call complete
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Temple, TX 76502
Sterling
Job Details: 11/02/2023
On arrival rechecked unit and found motor centrifugal switch is still not sending voltage. Replaced motor and blower requiring cutting off the blower wheel. Retested unit and it heated for 3 seconds and failed. Rechecked all components and found exhaust thermistor failed. Ordering and will return to replace. Rescheduled for 11/09; ordrng 1 WP8577274 (Exhaust thermistor.)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Georgetown, TX 78628
Gerald
Job Details: 11/02/2023
KRFF507HPS01 arrived on site to inspect a freezer light out. Upon arrival I tested and found proper voltage going to the module. Checked the resistance of the light module and found no continuity through the part. Tested a known good light module and found continuity. Replaced the light and now the all lights are functioning as designed. Also inspected the gaskets per customer request and found all gaskets sealing properly. No water leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78727
Paul
Job Details: 11/02/2023
"Arrived onsite for a refrigerator that will not power on. I found the refrigerator tripping the breaker as soon as it was plugged in. I isolated components and found the issue in the rear wire harness. After inspecting the harness I found when it was tucked under the fan bracket , the side of the bracket cut the insulation on the neutral wire and it was touching the bracket. I repaired the wire and corrected the way it fit under the bracket. I tested the refrigerator and found it working as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the control panel and in doing such, when I removed the old panel, I found the WiFi cable not connected to the UI (photo). Cycled power to the unit and set the time and date and tested. Unit is operating as designed. I explained to the realtor that the unit must be connected to wifi and the Whirlpool app. must be downloaded onto so,elses phone in order for the unit to operate properly. I recommended that they dont download the app and wait until the home is sold and have the new owners down.pad the app to their phone and connect to wifi. Job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Spicewood, TX 78669
Luis
Job Details: 11/02/2023
"Arrived on site for no ice. Ran diagnostics compressor not powering on,installed a starter compressor would power on for 2 min then shut off ordering a new compressor; ordrng 1 W11614101 (Water pan) and 1 WPW10605286 (Compressor) and 1 WP2217224 (Relay) and 1 WPW10218037 (Evaporator) and 1 W11506635 (Access valve) and 1 w10843121 (Drier), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WFE500M4HS
Near Waco, TX 76712
Tyler
Job Details: 11/02/2023
"Arrived on site for range with heat escaping from door when in use. Upon arrival took photos of door seal, and IR temp readings alongside top and sides of door. Found averaging temp within the first 30 minutes of 45 minute cycle was around 343.5 when set to 350. Spoke with tecline and safety team Sr#7737588602. Due to temps readings while on site and unit within recommended temps after 45 minutes techline and safety stated unit is working as designed. Instructed customer to call whirlpool directly for further assistance. Call complete"
We serviced a
JENN-AIR RANGE
Model JGCP436HL00
Near Liberty Hill, TX 78642
Miguel
Job Details: 11/02/2023
Arrived on site for scratch bulkhead. Pic taken. Removed and replaced panel. Reassembled and verified operation. Call complete.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near San Marcos, TX 78666
Andrey
Job Details: 11/02/2023
"Arrived on site to test unit for rack issues, tested unit found one rack put in upside down and got wedged in, carefully removed rack and installed it properly, unit is now functioning as designed, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Austin, TX 78723
Matthew
Job Details: 11/02/2023
Arrived onsite for unit not cooling. Upon arrival inspected unit. Found freezer evaporator completely incased in ice. Unit is having defrost issues. Customer will need to thaw manually to access components. Customer stated unit is just outside of manufacture warranty but is willing to call customer service to ask for a concession. Set to return on the 9th. Made recommendation for manual defrost and towels to catch water. ; ordrng 1 W11650660 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Burnet, TX 78611
Miguel
Job Details: 11/02/2023
"Arrived on site for refrigerator just constantly resetting.. customer has video of issue. Confirm unit is doing a power reset. Customer changed outlet and issue followed refrigerator. Verified proper voltage at outlet, ground seems loose. Lead must be fished around but once found ground is there. Customer says he just put a new outlet. Replaced control as it is only thing left as each component worked when tested. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near New Braunfels, TX 78130
Andrew
Job Details: 11/02/2023
Arrived on site to test unit for not washing. Customer was at an appointment in San Antonio. Attempted to reach customer later in the day and was still unavailable. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Marcos, TX 78666
Andrey
Job Details: 11/02/2023
"Arrived on site to test unit for ticking noise, tested unit and found metal fragment stuck in back of drum and gasket, removed fragment and tested, unit is now running as designed to advise customer to monitor and if noise returns call us back a job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Austin, TX 78759
Kimo
Job Details: 11/02/2023
Arrived onsite for a washer that wont start a wash cycle. Upon arrival the unit was unplugged. I plugged the unit back in and ran a diagnostic cycle and found the unit operating as designed. I ran the unit in quick wash and found that the unit operated as designed. I ran a drain and spin and found that the unit operated as designed. No issues found I advised the customer that they have to wait for the unit to sense the load the itll lock and begin the wash cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hutto, TX 78634
Blake
Job Details: 11/02/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the filter housing and motor coupler and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Burnet, TX 78611
Miguel
Job Details: 11/02/2023
Arrived on site for unit not making any ice. Cycled ice maker and found no water filling when activated. Removed shelves. Removed back panel. Replaced water valve. Verified operation. Call complete.
We serviced a
JENN-AIR OVEN
Model JGRP436WP02
Near Bertram, TX 78605
Miguel
Job Details: 11/02/2023
Arrived on site for oven door being locked. Found f3e0 error code. Reset codes. Ran diagnostics on components. Used door latch motor to unlock door. All components are functional. Ran unit up to temperature and oven responds properly. Customer says they really dont use it. Had pans stuck inside. Removed from wall. Inspected and found no shorted wires or failed control. Unable to duplicate. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near New Braunfels, TX 78130
Andrew
Job Details: 11/02/2023
"Arrived on site to inspect unit for not allowing passage of water through filtered water spout. Upon closer inspection found harness to be intact but water valve is not always engaging and sometimes makes loud noises. Changed out bad valve, tested unit, unit is running as intended. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78721
Matthew
Job Details: 11/02/2023
"Arrived onsite for unit not making ice. Upon arrival found unit making thin ice. Ran diagnostics and all passed however fill was low. Customer had to shut off water to home , val under sink was broken. Replaced valve. Tested and fill improved. Customer will monitor production. No leak present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78744
Matthew
Job Details: 11/02/2023
Arrived onsite to replace UI. Replaced and tested. Unit is responding the same way. Called tech line for assistance. Spoke to Andrew SR#7737620956. Per tech line unit is operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Paul
Job Details: 11/02/2023
Arrived onsite for a dishwasher leaking water. I found the float switch nut loose and water dripping off the switch housing. I tightened the nut and tested the machine. There were no stores error codes present and the machine completed the diagnostics cycle working as designed. There were no other water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Austin, TX 78731
Kimo
Job Details: 11/02/2023
Arrived onsite for a combo MW/WALL OVEN that will shut off and go to the regulator clock screen when attempting to use the easy conversation mode. Upon arrival I ran the unit in easy conversation set to 425* like the customer Does it. And the unit did not get to set temp before turning off like the customer said. I replaced the control and tested the unit in the same manner and found unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78704
Chase
Job Details: 11/02/2023
WRS331SDHM Arrived on site. Replaced damaged refrigerator door and nameplate.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Buda, TX 78610
Leonardo
Job Details: 11/02/2023
Arrived on site to test unit for unit not washing. Found unit filling with water and motor working but spray arms are broken not spraying up. Ordering upper and lower spray arms reschedule for Wednesday ; ordrng 1 WPW10498900 (Upper spray arm) and 1 WPW10491331 (Lower spray arm)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ1
Near Copperas Cove, TX 76522
David Z
Job Details: 11/02/2023
"Arrived on site to follow up on dishwasher that was not washing, and now not filling. I found float switch was not properly plugged in and seated. Adjusted float switch and replaced control. Unit still does not engage wash motor. Replaced wash motor and retested. Verified unit working as designed, no water leaks found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Cedar Park, TX 78613
Maurice R
Job Details: 11/02/2023
"Arrived onsite for refrigerator making a noise. On inspection the fc was 5? and the rc 36?. The condenser was clean, gain access to the back of the unit and the compressor temperature was 107 and amp draw was .77 amps. The customer said that there are times that it makes a knocking noise for 3 to 5 minutes. On today visit it never made the noise. There are days that it does not make the noise, inform the customer to call if it gets worse where we can duplicate the noise. The unit is operating as designed today and there was no water leak detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Manor, TX 78653
Wesley
Job Details: 11/02/2023
Arrived onsite and found unit operating with failed sealed system operation. Found low charge and possible evap leak. Advised customer on need for sealed system repair and evap has evidence of small leak. Ordering parts. Office to reschedule. ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evap) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Coupland, TX 78615
Wesley
Job Details: 11/02/2023
Arrived onsite and replaced the left door. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Elgin, TX 78621
Wesley
Job Details: 11/02/2023
Arrived onsite and customer not at home. Had spoken with contact number on file. But LMNA at time of arrival. Office to reschedule. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Elgin, TX 78621
Wesley
Job Details: 11/02/2023
Arrived onsite and customer not at home. Had spoken with contact number on file. But LMNA at time of arrival. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS00
Near Austin, TX 78703
Luis
Job Details: 11/02/2023
"Arrived on site. Replaced valve prev tech diagnosed,ran diagnostics pump,not sending power to valve due to a defective sensor in pump,replaced defective pump ran diagnostics good water flow pump powered on during drainage found water not draining,unable to remove unit from enclosure due to installation connections to drain preventing unit from being pulled out,adjusted tubing that I was able to reach ran line through drain water draining better,advised customer if drainage issue in the future customer will need to have installers check drain connections. Unit passed all other diagnostic test; used 1 W11542867 (Pump) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Belton, TX 76513
Sterling
Job Details: 11/02/2023
"On arrival reverified clunking sound during agitate from the rotor bouncing back into position. Replaced the gearcase, slider, and rotor. Retested unit and noise is gone. Ran calibration and all operational test good. No leaks detected during service. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Austin, TX 78758
Kimo
Job Details: 11/02/2023
Arrived onsite for a washer that will not start a cycle. Upon arrival I found that the latch was broken. I replaced the latch and tested the unit in quick wand found that the unit is now operating as designed no leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Blake
Job Details: 11/02/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the basket and tub ring and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Bertram, TX 78605
Miguel
Job Details: 11/02/2023
"Arrived on site for dishwasher flashing clean light. Customer had unit shut off at breaker. Unit was no showing any errors. All,components pass test. Customer has explained she has been having sewer problems. Confirmed dishwasher drains and back fills at disposal. Plumbing draining issue. Call complete."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Austin, TX 78741
Matthew
Job Details: 11/02/2023
"Arrived onsite for unit not draining and flashing error code. Error code is F9E1 long drain. Inspected underneath unit and found drain pump cover hanging. Did not see any visible breaks in the wire. Plugged pump in but is not energizing. Ran drain and spin and cannot hear pump energize. Ordering Control, latch, drain pump, lower wire harness. Office to reschedule ; ordrng 1 W11591637 (Lower harness) and 1 W11399437 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elgin, TX 78621
Wesley
Job Details: 11/02/2023
Arrived onsite and tested unit for running noise complaint and found all function and noises are within design specifications. Constant noise complaint of loud evap fan. Unit is operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Elgin, TX 78621
Wesley
Job Details: 11/02/2023
Arrived onsite and tested unit for noise complaint and found unit is operating as designed. Unit noise is compliant with manufacturing specifications and insulation is in place.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78747
Matthew
Job Details: 11/02/2023
"Arrived onsite to replace front door glass and panel, covered under W18XN80WPL1. Replaced door glass, Bracket (1), grommets (2), handle and screws. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near New Braunfels, TX 78130
Andrew
Job Details: 11/02/2023
"Arrived on site to replace Ive machine ordered on previous trip. Replaced ice machine, ran through diagnostics to confirm different parts engaged at correct moments. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RHAXSS01
Near Austin, TX 78759
Kimo
Job Details: 11/02/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed all parts and tested the unit and found that the motor was Seized and would not turn the auger to dispense ice. I am ordering the motor and setting return for the 11/09/23; ordrng 1 W10822635 (MOTOR)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Fort Cavazos, TX 76544
David Z
Job Details: 11/02/2023
Arrived on site to diagnose washer leaking when in use. Customer says its at the end of the cycle. I ran the unit in clean washer cycle to get it full and agitate. Found no leak during that cycle. When I canceled and drained I confirmed drainage is backing up the standpipe and running down the wall. Unit has a restriction in the standpupe causing the failure. Unit itself is working properly. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Burnet, TX 78611
Miguel
Job Details: 11/02/2023
"Arrived on site for microwave not heating and making loud noise, removed panel. Found diode was burnt. Capacitor and magnetron checked good. Changed diode. Verified operation. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Burnet, TX 78611
Miguel
Job Details: 11/02/2023
"Arrived on site for microwave speaking, removed control panel and found diode was shorted. Capacitor checks good. Magnetron checks good. Removed and replaced diode. Verified operation. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78759
Paul
Job Details: 11/02/2023
Arrived onsite for a refrigerator with the doors not closing correctly. The customer was concerned because the doors were uneven and the RC door would open too fast and slam against the stop. I found the refrigerator was never leveled and the feet werent down causing the issue. I leveled the refrigerator and set the leveling feet. The doors are even and I tested both doors and the open and close properly now. I showed the customer and let him try them and he is satisfied with the doors now. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOES5030LZ00
Near Leander, TX 78641
Gerald
Job Details: 11/02/2023
WOES5030LZ00 arrived on site to inspect an oven not heating properly. I set the oven to bake at 350 and watched the temperature cycle and found that the unit claimed a full preheat at 312 degrees. The unit went up to 327 and ended up averaging out at 314. I calibrated the unit and added a 30 degree offset and tested again. The unit bottomed out at 358. Changed the offset to 15 and watched the cycle again and the unit averaged out at 354. Informed the customer of my findings and of what I did to remedy the issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Round Rock, TX 78665
Blake
Job Details: 11/02/2023
"Arrived on site to inspect dishwasher. The customer is having a lot of food left on their dishes. I ran a test cycle and found good heat from the heating element at 8amps. I found the pump running, but found little to no operation from the lower spray arm. I am ordering the pump assembly and spray arm to resolve. No leaks observed during service. ; ordrng 1 W11579565 (Spray arm)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Elgin, TX 78621
Wesley
Job Details: 11/02/2023
Arrived onsite and found unit operating as designed. Following last repair. Leveled and advised customer on findings. No error codes. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Hutto, TX 78634
Blake
Job Details: 11/02/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the basket and tested. I ran the unit in high spin and found the basket running smoothly. i leveled the unit. I inspected the gearcase and found it operating properly. The customer informed me of a leak on the back of the unit. I found water residue on the back panel as well as a droplet of water under the cold supply line connection. I removed and reinstalled the connection and tested. The leak is no longer present. The unit now operates as designed. No leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near New Braunfels, TX 78130
Andrew
Job Details: 11/02/2023
"Arrived on site to inspect unit for not producing ice. Upon arrival customer stated unit has never had water come into unit, also fridge cabinet froze items when set at 38 degrees, she switched it to 43 and lettuce is still frosting over. Pulled unit away from wall found water supply to be turned off, turned water on, tested unit unit is now allowing water to spout and ice maker. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near New Braunfels, TX 78130
Andrew
Job Details: 11/02/2023
"Arrived on site to inspect unit for not draining properly. Upon arrival ran unit through diagnostics, found a bad control not always engaging drain pump. Replaced control. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Waco, TX 76710
Tyler
Job Details: 11/02/2023
Arrived on site for washer not starting cycles.upon arrival confirmed failure and found f5e1&e2 in diagnostics. Tested lidlock in diagnostics and found in was broken. Replaced latch and found washer working as design3d with no leaks. Call complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Belton, TX 76513
Sterling
Job Details: 11/02/2023
On arrival verified recirc pump is causing water level to fill for way to long. Replaced the recirc pump and verified correct fill level. Unit filled for 45-60seconds then started the cycle. Job complete. No leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS42NXFXDE01
Near Waco, TX 76712
Tyler
Job Details: 11/02/2023
Arrived on site for refrigerator with failing leds. Upon arrival confirmed issue and found fc lights all out and rc lights dim. Replaced leds under SP:W11606409 Special Project #: S84638. Found all leds functioning as designed call complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Dripping Springs, TX 78620
Luis
Job Details: 11/02/2023
Arrived on site. Replaced grid cutter ran diagnostics all test passed. Repair covered by appliance express 1 year warranty
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Killeen, TX 76543
David Z
Job Details: 11/02/2023
"Arrived on site to diagnose dryer not drying in 1 cycle. Tested unit and found it is heating, but there is almost no airflow moving through unit. I pulled it away from the wall to free up the hose and improved it, but airflow is still low due to restricted vents. Advised customer to contact apt maintenance to have them clear the vents for proper operation. Call completed."
We serviced a
GE MICROWAVE
Model CEB515P3M1DS
Near Salado, TX 76571
Sterling
Job Details: 11/02/2023
On arrival verified complaint of door not always releasing. Replaced control assembly for damaged door button. Operational test good. Job complete. Job completely collected previously.
We serviced a
WHIRLPOOL DRYER
Model WED6620HW0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/02/2023
"Arrived on site to inspect unit for loud rattling noise coming from unit, customer stated noise gets worse with each cycle. Found crack in blower wheel, while replacing blower wheel found motor mount had excessive play between cabinet added padding and reinforced with self tappers between mount and cabinet. Tested unit, unit is running as intended. Job complete."
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2023
"Arrived on site to inspect washer dispenser not dispensing the softener. Upon further inspection, I found the customer had run a wash cycle and the softener was still on the drawer. I found water to the right side of the u;it on the floor. I placed the unit in diagnostics showing error code F0E2-suds. Cleared the code and continued with testing. I found the dispenser is leaking water. Tested the valves and they are operating as designed. I removed and replaced the dispenser assembly and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Kyle, TX 78640
Leonardo
Job Details: 11/02/2023
Arrived on site to test unit for unit leaking. Found unit leaking from tub due to unit leaning forward. Levels of test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Copperas Cove, TX 76522
David Z
Job Details: 11/02/2023
"Arrived on site to install new cooling fan blower wheel. Removed microwave and casing and replaced blower fan wheel. Tested and found unit operating quietly. The housing that the wheel sits in us incredibly close to the wheel and may be slightly warped, so if noise returns we need to replace the wheel housing. Repair completed."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ2
Near Austin, TX 78745
Leonardo
Job Details: 11/02/2023
Arrived on site to replace tub. Replaced tub test unit and unit test good job complete. No leaks present at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near San Marcos, TX 78666
Andrey
Job Details: 11/02/2023
"Arrived on site to test unit for noise, customer played video and was able to pinpoint to noise coming from damper, replaced and tested,unit is now running as designed, job completed"
We serviced a
WHIRLPOOL OVEN
Model JDRP548HL00
Near Austin, TX 78757
Kimo
Job Details: 11/02/2023
Arrived onsite to install previously ordered parts. Upon arrival I installed the new door frame and hinges and tested the door and found. The door open as designed.
We serviced a
MAYTAG WASHER
Model MVW5035MW1
Near Round Rock, TX 78681
Gerald
Job Details: 11/02/2023
MVW5035MW1 arrived on site to inspect a washing machine not operating. Upon arrival I placed the unit into service diagnostic mode and found an F9E1 error code. Attempted to drain the unit with no success. Checked voltage to the drain pump via the main control board and found good voltage. Checked resistance of the drain pump via the wire harness and found OL. inspected the drain pump itself and found the wire harness broken from the connector (see photo). Checked the resistance of the drain pump and found it within operating range. Informed the customer of my findings. Ordering the lower harness for return service. R/S for Thursday 11/9. No water leaks observed during service. Unit left unplugged. ; ordrng 1 W11643701 (Wire harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76549
Tyler
Job Details: 11/01/2023
"Arrived on site for washer making a loud screeching noise. Upon arrival confirmed failure, found gearcase leaking oil and cam and belt grinding together. Also found actuator arm broken. Replaced all 4 parts then reassembled and tested unit. Found no leaks or abnormal noises And unit works as designed call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Austin, TX 78717
Maurice R
Job Details: 11/01/2023
"Arrived onsite for refrigerator light not working. On inspection the light switch is broken, ordering light switch. No water leaks detected during service. ; ordrng 1 W11123941 (Light switch)"
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Seguin, TX 78155
Andrey
Job Details: 11/01/2023
"Arrived on site to test unit for rear center burner not firing, attempted to fix suggested in service pointer but no difference, ordered valve, conversion kit and burner head, potentially orfice is not correct size, office to rescue ; ordrng 1 W11319673 (Rear center burner head) and 1 W11428599 (Conversion kit) and 1 W11320019 (Rear center valve manifold)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78746
Kimo
Job Details: 11/01/2023
Arrived onsite for a refrigerator with a torn gasket. Upon arrival I found that the gasket was torn and needs to be replaced I am ordering the gasket. And leaving the office to reschedule because the customer want the gasket replaced at the Same time as t console on the DW ; ordrng 1 W10917313 (GASKET-DOR)
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Georgetown, TX 78628
Sterling
Job Details: 11/01/2023
On arrival verified complaint of no heat. Found 240 vac at outlet and tee block. Checked heater and found broken heater causing no heat. Replaced heating element and operational test good. Did find vent issue during test advised of vent cleaning. All tests good.job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Andice, TX 78628
Sterling
Job Details: 11/01/2023
On arrival verified complaint of fan not running. Found correct voltage to fan motor but no movement of air. Replaced fan motor and operational test good. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78724
Wesley
Job Details: 11/01/2023
Arrived onsite and repaired unit by installing the diffuser. All checks good. Ad used customer on repair.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Andice, TX 78628
Maurice R
Job Details: 11/01/2023
Arrived onsite for dryer tripping breaker. On inspection the breaker is the same white handle Eaton 30 amp breaker we have seen in other Nuisance tripping cases. Took a amp draw on L2 and on startup it was 25 amps and running amps was 22 amps. The power cord was connected correctly. I informed the customer that the breaker is a known issue and he will need to switch to another brand GFCi breaker. Gave him the check list and the nuisance SP from WP to show the builder.Sr7737696994
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Pflugerville, TX 78660
David Z
Job Details: 11/01/2023
"Arrived on site to install new basket and capacitor to resolve vibration and failure to spin. Removed old basket and leaking capacitor. Tested and found no abnormal vibration or noise. Advised customer they have to reduce load size, found cage scraped and evidence unit has been overloaded and hitting the ground. Unit working as designed at this time. Repair completed."