We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Vincent
Job Details: 08/14/2023
Arrived on site to install parts ordered. Installed new drain pump and tested. I ordered the incorrect part to fix the upper spray arm so that will need to be ordered again. Parts are not available at this time. Office will contact the customer to schedule when parts are available. ; ordrng 1 W11573766 (Upper spray arm) and 1 W11507999 (Tube feed) and 1 W11590538 (Retainer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Manor, TX 78653
Vincent
Job Details: 08/14/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was the dishwasher leaking. Tested and found a bad door gasket. Replaced gasket and tested, unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78745
Luis
Job Details: 08/14/2023
"Arrived on site for ice build up in freezer. Found gasket not sealing to cabinet removed ice on door,remolded freezer door gasket checked door seal good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Austin, TX 78737
Scott
Job Details: 08/14/2023
"Arrived on site for fridge not making ice and not dispensing water . Found fridge in Celsius and set too cold . Water Tank is frozen . Thawed out tank , unit is dispensing to both IM and door dispenser. Got small hammering at rear valve . Replaced valve . All checking normal. No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB
Near Buda, TX 78610
Andrey
Job Details: 08/14/2023
"Arrived on site to test unit for exhaust motor not working, tested unit found only low speed working, replaced control but no change, replaced motor and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US6HS00
Near Marble Falls, TX 78654
Lou
Job Details: 08/14/2023
"Arrived on site to inspect cooktop burner not working. Upon further inspection, I tested the burners and found the back left dual burner when switching from dual burner high to the single burner high setting, the dual burner would not turn off. I had my customer sign the waiver of damages when lifting glass cooktop and removed the cooktop and tested the switch. I found the switch is bad and removed and replaced it. Retested and unit is operating as designed. Job completed."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Waco, TX 76710
Jonathan M
Job Details: 08/14/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the gear case and tested the unit. Unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Austin, TX 78701
Matthew
Job Details: 08/14/2023
Arrived onsite for griddle not functioning. Upon arrival inspected and found knob failed internally not allowing griddle function to operate. Replaced knob and tested. Unit is now functioning properly. Job complete
We serviced a
KITCHENAID OVEN
Model KSDG950ESS6
Near Moody, TX 76557
Tyler
Job Details: 08/14/2023
Arrived on site for range not allowing oven to go over 170 degrees. Upon arrival found no errors in diagnostics. Found oven sensor ohming at 1.1k at room temp. Tested oven for 45 minutes and found unit averaged 397 when set to 400 degrees. Spoke with techline while on site and reported findings to Brandon sr#7737090152. Was instructed to reconfirm best baking procedures with customer in order to get best results from baking and to allow some time for unit to repreheat once items were switched out in oven. Unit working as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Temple, TX 76502
Tyler
Job Details: 08/14/2023
"Arrived on site for washer not completing cycles. Upon arrival found f7e6 in diagnostics. Found capacitor had failed not allowing unit to complete cycles. Rep,aced capacitor and retested unit. Found unit washing as designed without leaks. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WGD9151YW0
Near McGregor, TX 76657
Jonathan M
Job Details: 08/14/2023
"Arrived on site for a dryer that has no power. Inspected unit and work area. The customer advised they had a power surge come through the home and that is a CAN dryer. Both went out during the power surge. Check voltage going to the unit and found no voltage going from line 1 to neutral, 120 V from line 2 to neutral and 121 V from line1 to line 2. Verified voltage at the wall and advise the cursed rid of the issue is with his power supply. I called Whirlpool safety team and spoke to Neski SR# 7737047426. She advised to let the customer know that he has an electrical supply issue and will need to get that corrected. Call complete."
We serviced a
JENN-AIR COOKTOP
Model JIC4430XS00
Near McGregor, TX 76657
Tyler
Job Details: 08/14/2023
"Arrived on site for cooktop showing f47 error on right side burners. Upon arrival confirmed failure. Disassembled unit and found it had blown the 20 amp fuse on power supply board. Replaced module (under warranty), then reassembled and tested unit. Found cooktop working as designed. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204ESB00
Near Austin, TX 78735
Scott
Job Details: 08/14/2023
"Arrived on site ,replaced rails and door gasket on lower door . Unit is closing better then before . Job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Austin, TX 78739
Scott
Job Details: 08/14/2023
Arrived on site . Replaced icemaker . Did power reset . Ran harvest and fill test . All checked normal. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Briarcliff, TX 78669
Luis
Job Details: 08/14/2023
Arrived on site. Found water sensor causing short water fill replaced defective pump that includes sensor ran normal operating cycle unit working as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM04
Near Austin, TX 78757
Vincent
Job Details: 08/14/2023
Arrived on site to install all 3 doors. After installing I used stainless cleaner to remove all fingerprints. No scratches or dent where present. Job completed.
We serviced a
WHIRLPOOL OVEN
Model KFGD500EBS10
Near Cedar Park, TX 78613
Kimo
Job Details: 08/14/2023
Arrived onsite for a oven that will bake but the conversion fan would not come on. Upon inspection I found that the control was not sending voltage to the fan motor with convection back running. I replace the control and tested the unit and found the unit operating as designed
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Austin, TX 78749
Luis
Job Details: 08/09/2023
Arrived on site for drawer issues. Replaced holder and drawer tested drawer operation unit working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Round Rock, TX 78665
Lou
Job Details: 08/09/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to install a new microwave inner door panel and shim the unit to get it leveled and not sitting on the front vents. Upon arrival, I tested the microwave door functions and its operating as designed (opening/closing). I found the unit is sitting on the drawer trim below the unit. I pulled the unit out and found the support board under the unit is installed too low creating a lip and not allowing the unit to sit properly (photo) and the mounting screws were not secured on the right side. Also found the cabinets are not cutout to specifications and are too wide from left to right and a piece of 1/2 inch trim has been added to take up the extra space (photo). I placed four shims on the support board to raise the unit so that it does not rest on the front lower vent and once I placed the unit back in its space, the unit continues to rest on the vents. I advised the customer of my findings and advised that they would need to contact their builder in regards to the cabinets not being cutout the proper size and advised of the trim piece. Also advised them of the bottom support board not being flush with the drawer trim and that it needed to be raised or the trim piece lowered to allow the unit to sit properly and not rest on the vents. Also advised that the microwave door is closing as designed and would not need the inner door panel to be replaced. I advised the customer that I would be contacting the manufacturer to get this info documented for future reference if needed. No repairs needed to the unit at this time. I contacted techline and spoke to Kurt and advised of my findings and that the issue with the unit is due to installation. Kurt agreed that it is an installations issue and provided SR#7737051271. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Austin, TX 78752
Scott
Job Details: 08/09/2023
Arrived on site for washer not operating correctly. Apt reached out to tenets to get key release and tenant told them it was a false alarm . No service needed . Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Mustang Ridge, TX 78610
Joe Z
Job Details: 08/09/2023
Arrived on site for center burner not operating correctly. Upon arrival. Test unit and center burner intermittently fails. Replaced center burner and test unit. Unit is operating as designed. Uploaded picture on SD
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Round Rock, TX 78665
Lou
Job Details: 08/09/2023
"Arrived on site to inspect range/ or venthood issues. Upon further inspection, the customer advised that the vent on the OTR microwave is making a rattling noise when turning the fan on. I tested the unit and found its operating properly. I explained to the customer that the damper is made of a thin metal and the way its designed; it will make a light rattling noise when it opens/closes. I advised that the noise is normal operation. I tested the microwave with my tester and it is operating as designed. No repairs needed at this time, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Bastrop, TX 78602
Andrew
Job Details: 08/09/2023
Arrived on site to test unit for leaking when water dispensing. Found dispenser water line is torn. Needing water line. Office to reschedule. ; ordrng 1 WPW10386778 (Water line)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Austin, TX 78737
Joe Z
Job Details: 08/09/2023
Arrived on site for lid not locking. Upon arrival found latch has failed. Cannot install latch due to bezel being broken. Need to order bezel. Office to reschedule ; ordrng 1 W11545554 (Bezel)
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near Belton, TX 76513
Tyler
Job Details: 08/09/2023
"Arrived on site for ice machine making ice non stop after previously replaced recirc pump. Upon arrival confirmed failure. Found no errors but thermistor was reading at 3k with bin completely full. Replaced bin thermistor and found unit working as designed, call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ1
Near San Marcos, TX 78666
Andrey
Job Details: 08/09/2023
"Arrived on site to test unit for not heating, tested unit found burnt diode and capacitor connection, replaced capacitor, magnetron and diode and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Buda, TX 78610
Kevin
Job Details: 08/09/2023
"Arrived on site and found gearcase is leaking oil, replaced gearcase, actuator, belt and cam and washer is now quiet and operating properly, job complete"
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near New Braunfels, TX 78132
Andrey
Job Details: 08/09/2023
"Arrived on site to test unit for burners not working properly, tested unit found front left and right burners not igniting, removed burners and cleaned surface but no difference sparking towards the base, replaced burners and tested, unit is now igniting properly, customer tested all burners and approved, job complete"
We serviced a
WHIRLPOOL RANGE
Model KSIB900ESS2
Near Austin, TX 78746
Wesley
Job Details: 08/09/2023
Arrived onsite for new oven install. Customer having trouble with cooktop function. Determined none of the pans owned by customer were induction compatible. Advised customer on induction function and specifications. Unit is otherwise operating as designed. Unit is in warranty at a month old according to the customer. POP not provided at time of service. No charge.
We serviced a
WHIRLPOOL RANGE
Model KSIB900ESS2
Near Austin, TX 78746
Wesley
Job Details: 08/09/2023
Arrived onsite for new oven install. Customer having trouble with cooktop function. Determined none of the pans owned by customer were induction compatible. Advised customer on induction function and specifications. Unit is otherwise operating as designed. Unit is in warranty at a month old according to the customer. POP not provided at time of service. No charge.
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near New Braunfels, TX 78130
Andrey
Job Details: 08/09/2023
"Arrived on site to test unit for not going into clean cycle, tested unit found all components running good, activated cleaning cycle with no issues, customer stated that this is not the way they described when he call customer service, advised customer to follow exact instructions in owners manual at this time unit is running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Waco, TX 76706
Jonathan M
Job Details: 08/09/2023
"To install previously diagnose part. Inspected unit and work area. Found that the part recommended by tech line to replace was not the correct wire harness. I spoke to SR to confirm which harness needed to be replaced and we could not find any documentation or images of the Harness in question. I called Whirlpool Techline and spoke to Brandon SR# 7736981612. He advised that the reason why they had ordered that was because it said NTC harness. I advised him that the NTC harness appeared to go to the dry NTC thermistor. He advised that he did not have any resource or documentation on which harness needed to be replaced, but advised at this time to order the lower harness for return trip. Ordering the part and the office will need to contact the customer about to reschedule date due to limited parts availability.; ordrng 1 W11557918 (Lower harness)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Round Rock, TX 78681
Lou
Job Details: 08/09/2023
"Arrived on site to inspect dishwasher not draining and showing error code. Upon further inspection, I placed the unit in diagnostics showing no error codes. Customer advised another tech company had previously serviced the unit and replaced the Main control and control panel for error code F9E1-no drain. I continued with testing and shortly after the unit filled with water, the motor came on but for a brief moment then the entire unit shut down. I placed the unit back into diagnostics and found error code F7E1-motor failure. I advised the customer of my findings and explained why the unit was not draining due to the main control not receiving the motor signal to start the drain pump. I removed and replaced the sump/motor assembly and tested and unit is operating as designed. I contacted techline and spoke to Rory and advised of the previous history per customer report and the complaint and my findings and repairs. Rory documented in the file and provided SR#7737057729. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Cedar Park, TX 78613
Paul
Job Details: 08/09/2023
Arrived onsite for a washer with a broken lid strike. I found the strike broken and replaced it. I ran the service cycle and tested the machine. All is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78722
Matthew
Job Details: 08/09/2023
Arrived onsite to replace faulty latch assembly. Replaced latch and tested. Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Belton, TX 76513
Tyler
Job Details: 08/09/2023
Arrived on site for washer moving around during spin. Upon arrival found n errors in diagnostics. After further inspection found unit un level and getting off balance during spin test. Releveled unit teste unit with towels. Made sure unit could spin on high speed without getting off balance. Found no leaks and unit working as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Kyle, TX 78640
Kevin
Job Details: 08/09/2023
"Arrived on site and inspected dishwasher and found it is not draining. Found check valve is stuck and after clearing it dishwasher will now drain properly. Recommended to homeowner that the machine cleaner be used to remove any aromas from standing water, job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near Georgetown, TX 78628
Lou
Job Details: 08/09/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the inlet valve failure, I removed and replaced the valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Martindale, TX 78655
Andrey
Job Details: 08/09/2023
"Arrived on site to test unit for not spinning clothes out, tested unit found no stored error code, rand diagnostic cycle and found all components activating properly, put unit into high spin wit no issues detected, inspected gear case, no signs failure or oil, activated normal wash cycle and found that spin was deactivated, advised customer to always check spin setting and monitor for improvement, at this time unit is running as designed,no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Georgetown, TX 78628
David Z
Job Details: 08/09/2023
"Arrived on site to replace failed light module. Examined unit and found the freezer module was out. On removing the module i found it foamed in and stuck, and the connector was foamed in. I cut the light out and used some solder seals to install the new module. Tested and verified all working as designed. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78724
Matthew
Job Details: 08/09/2023
Arrived onsite for failed water line. Used 1/4 connector to repair water line. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Austin, TX 78741
Scott
Job Details: 08/09/2023
"Arrived on site for no response washer . Unit is not responding to any commands,not able to get into diagnostics . Water in tub . Found drain pump shorted . Unplugged drain pump. Replaced control and ran diagnostics. Unit is responding to all phases of manual test . Ordering drain pump. No water leaks detected at this time. ; ordrng 1 W10919003 (Drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78748
Joe Z
Job Details: 08/09/2023
Arrived on site for not draining. Ran diagnostics and got error code F9-E1 long drain. Ran force drain and pump will not energize. Inspected drain pump and found harness has failed. Test drain pump and has correct resistance. Am getting 120v to drain pump from control. Found drain pump will energize when wiggling harness. Need to replace harness. Replaced harness W11643701 and drain pump now energizes correctly. Also found drain pump runs continuously unless unplugged. Need to replace control. Replaced control W11513246. Test unit and is now operating as designed. No leaks present at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78739
Luis
Job Details: 08/09/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Austin, TX 78737
Joe Z
Job Details: 08/09/2023
"Arrived on site for crooked knobs. Upon arrival inspected unit. Found Right front burner takes too long to light and simmer is not operating, center front valve Is crooked and feels too loose. Front left valve is crooked and off setting is out off alignment. Need to replace all 3 manifolds, orifice holders for front right and left front burners, burner heads for front left and front right. Office to reschedule ; ordrng 1 W11344539 (Burner head) and 2 W11672510 (Orifice holder front left and right)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Killeen, TX 76549
Tyler
Job Details: 08/09/2023
Arrived on site for ice maker not working in fc. Upon arrival confirmed failure and found unit would harvest and dispenser ice/water into ice maker but on test 59 I found unit had e5 error indicating thermistor on ice maker was failing. Found temps in fc and rc at 0/39. Will need office to reschedule once Availability of ice maker is known. Ordering W11658802 ice maker ; ordrng 1 W11658802 (Ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308HPS01
Near Georgetown, TX 78633
David Z
Job Details: 08/09/2023
Arrived on site to replace doa recirc pump from previous visit. Installed new pump and verified all working as designed. Repair completed.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Austin, TX 78702
Scott
Job Details: 08/09/2023
Arrived on site for dryer making a lot noise . Found right side cabinet rubbing on drum due to being bent in . Reshaped cabinet . Unit is operating as designed . No lint build up at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near New Braunfels, TX 78130
Andrey
Job Details: 08/09/2023
"Arrived on site to test unit for staining cloth, tested unit found all components activating and running properly, inspected gear case and found no signs of failure, stated to customer that there is nothing inside drum that can cause clothes to stain, advise customer to run clean cycle with afresh and after try running cycle with out fabric softener do to it being a potentially the cause of the spots, at this time unit is running as designed, no leaks detected job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ09
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/09/2023
"Arrived on site for a refrigerator that is making a loud buzzing sound as the unit is running. Didnt confirm the customers complaint and checked all refrigerant lines. Found all refrigerant lines not touching but the issue coming from the compressor. Went ahead and replace the compressor, ask Mel, and dryer and vacuumed down the unit to -30 psi. Found pressures hold for 20 minutes. Charge the ended up with 50 g of R600 and tested the unit. The refrigerator began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Niederwald, TX 78640
Andrew
Job Details: 08/09/2023
Arrived on site and replaced previously diagnosed console. Completed diagnostic cycle with no issues. No leaks detected. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78733
Wesley
Job Details: 08/09/2023
Arrived onsite and found float switch. Obstructed causing failure to fill and wash. Repaired float switch. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Kyle, TX 78640
Kevin
Job Details: 08/09/2023
"Arrived on site and inspected refrigerator and found it is not dispensing water and icemaker is off. Confirmed inlet valve is working properly, but secondary dual valve is not. After replacing it found water will still not dispense. disassembled fresh food interior and found water reservoir is frozen. Customer is going to allow reservoir to defrost, if issue continues will need to bring back icemaker and reservoir. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Hewitt, TX 76643
Jonathan M
Job Details: 08/09/2023
Arrived on site to install previously diagnose part. Inspected unit and work area. Replaced the inlet water valve and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Cedar Creek, TX 78612
Andrew
Job Details: 08/09/2023
Arrived on site to repair sealed system issues. Applied bubble solution to joints and found crimp from condenser to steel tube exiting cabinet was leaking. Cut out crimp and soldered copper sleeve over tubing. Replaced compressor and installed dye drier. Vacuumed system and held pressures for 30mins. Charged to specs with 68g of r600a. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Kyle, TX 78640
Kevin
Job Details: 08/09/2023
"Arrived on site and found Very little water entering dishwasher from valve. Removed inlet water hose and found pressure is very weak. Filled dishwasher manually with a cup and found wash motor is working properly when it has enough water. Replaced valve anyway and will inform apartment management that water from source is weak, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8540FW0
Near Austin, TX 78737
Joe Z
Job Details: 08/09/2023
Arrived on site for not drying. Upon arrival test unit and element is not energizing. Disassembled unit to test components. Found previously installed element was defective. Uploaded picture to SD. Replaced element and test unit . Unit is operating as designed. Job Complete
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Austin, TX 78739
Joe Z
Job Details: 08/09/2023
"Arrived on site for unit making clicking/ knocking noise during agitation. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic cycle and cannot duplicate sound. Customer provided video. Need to replace gearcase, slider,rotor, and clutch. Office to reschedule ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Leander, TX 78641
Paul
Job Details: 08/09/2023
Arrived onsite for a refrigerator not making much ice and frosting up in the FC again. I found the FC at 5 degrees. I tested the thermistor from the control and it read as warmer than harvest temp. I ran a harvest and found the icemaker getting stuck at the break position and not returning to home position properly. I replaced the icemaker and ran harvest again. The icemaker works as designed. I found frost build up on the ice bin and around the bottom of the bin. I found the ice door not sealing properly and leaking warm air. The ice door separator will need to be replaced. Ordering W11098702 ice door. RS for Wed 8/16.; ordrng 1 W11098702 (Ice door)
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Georgetown, TX 78626
David Z
Job Details: 08/09/2023
Arrived on site to diagnose refrigerator with unknown icemaker issue. Tested unit on arrival and watched it fully harvest and dump ice. Bin was full. I noticed the cubes were stuck together likely due to slight overfilling. Reduced fill level via adjustment behind front cover. This should resolve ice sticking together. Repair completed.
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS4
Near Manor, TX 78653
Matthew
Job Details: 08/09/2023
Arrived onsite for unit not functioning at all. Upon arrival inspected unit. Found wire harness disconnected. Secured and tested. Unit is functioning properly. Took pics. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near New Braunfels, TX 78130
Andrey
Job Details: 08/09/2023
"Arrived on site to test unit for not advancing properly, customer stated that it is stuck in sensing mode and will not advance, put unit into diagnostics and did not find any errors, ran diagnostics cycle and all components are activating properly with not issues, put unit into normal cycle, unit filled with water and switched to wash with no issues present, at this time unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kyle, TX 78640
Kevin
Job Details: 08/09/2023
"Arrived on site and found standing water in washer, Drain pump has failed and will need to be replaced. Removed most of the water with a vacuum. Took one picture; ordrng 1 W11399437 (Drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78758
Wesley
Job Details: 08/09/2023
Arrived onsite with PR and found unit operating with evident under charge and no evidence of leaking. Recharged system with 4.7 oz of coolant. All checks good.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB
Near San Marcos, TX 78666
Andrey
Job Details: 08/09/2023
"Arrived on site to test unit for not draining, tested unit found water in tub, pump is humming but not removing water, replaced pump and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Austin, TX 78744
Scott
Job Details: 08/09/2023
"Arrived on site for low cool fridge . 30s in FZ , fresh around 60. Getting 4.5 amps from compressor after replacing start device . Ordering compressor,evap, service port, uv drier , r600 and loc ring kit , nitrogen,weigh 3 hrs . Call to set return ; ordrng 1 Uvdrier and 1 Serviceport and 1 Nitrogen and 1 R600kit and 1 Locringkit and 1 Weigh3hrs and 1 W11546692 (Evap) and 1 W11580057 (Compressor)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78745
Scott
Job Details: 08/09/2023
"Arrived on site for no fill dishwasher. Found unit filling but not spraying . Ran diagnostics got 7-1 ,10-2 . Motor is completely dead . Ordering sump and motor . No water leaks detected at this time. Call to set return ; ordrng 1 W11416362 (Sump and motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Georgetown, TX 78633
David Z
Job Details: 08/09/2023
Arrived on site to follow up on refrigerator with ice under the freezer shelves. Found drain was clogged and not draining. Blew out drain and melted down ice. Unit now draining properly. Repair completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78681
Lou
Job Details: 08/09/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the cam assembly and pulley shield. Upon my arrival, the cuetomer had a cycle performing and was in the beginning of a spin cycle. I had to pause the cycle before installing new parts. Once parts were installed, I continued the cycle and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Manor, TX 78653
Matthew
Job Details: 08/09/2023
Arrived onsite for unit staying on after canceled. Upon arrival inspected unit. Found that customer was experiencing the cooling fan staying. Notified customer that this is normal. The fan will stay on well after the cooking cycles unit the unit is cooled to a safe level. Unit is functioning properly. No error codes present. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78727
Wesley
Job Details: 08/09/2023
Arrived onsite and replaced damper. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Hutto, TX 78634
Lou
Job Details: 08/09/2023
"Arrived on site to inspect wall oven not working. Upon further inspection, the customer advised that the unit has operated since last repair with a few exceptions. I found the unit not connected to wifi. Customer and I attempted to connect the unit and it failed several times. While attempting to connect, the unit shut down and rebooted. I placed the unit in diagnostics and checked error codes and found F6E0-UI lost communication. I removed and replaced the control panel and retested and unit is operating as designed. Also was able to get the unit connected to wifi. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Killeen, TX 76549
Tyler
Job Details: 08/09/2023
"Arrived on site for refrigerator needing previously diagnosed valve, and ice door seperator. Upon arrival reconfirmed red failure and installed both parts. Reassembled and tested unit. Found ice door sealing and valve had no leaks when activated. Call complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4EB01
Near Georgetown, TX 78633
David Z
Job Details: 08/09/2023
"Arrived on site to diagnose oven with slanted control. Removed panel and found the tabs on the display were broken off, so control was slanted sideways. Replaced display and tested unit. Verified proper operation. Repair completed."
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Bastrop, TX 78602
Andrew
Job Details: 08/09/2023
Arrived on site to test unit for squealing noise. Found all rollers and idler were seizing causing belt to slip. Replaced roller kit w/ idler and drive belt. Noise is no longer present. Unit failed ventilation test. Advised customer to have vent leading to exterior professionally cleared of any restrictions. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model wmh31017hb07
Near Manor, TX 78724
Matthew
Job Details: 08/09/2023
Arrived onsite for unit keypad not functioning. Upon arrival inspected unit. Found failed keypad panel. Replaced and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78744
Scott
Job Details: 08/09/2023
"Arrived on site for range tripping breaker . Checked and found no issues with harness and getting correct voltage . Ran bake cycle and tripped within a min or so then breaker would trip .breaker would trip while resetting , it would take a couple tries to get breaker not to trip while resetting it . Repeated preheat test several times ,same results . Called tech line and documented findings . Recommended replacing breaker Sr 7737050966 also called safety 7737004023 . Job complete ."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Belton, TX 76513
Tyler
Job Details: 08/09/2023
Arrived on site for ice machine not turning on. Upon arrival confirmed failure. Found stable 118.3v connection to drain motor but drain motor failing to pass power to ice machine. Replaced drain motor w11539855. Reassembled and tested unit. Found ice machine had fully functionality restored and working with no leaks as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78758
Paul
Job Details: 08/09/2023
Arrived onsite for a refrigerator that started making the same noise again. I found the fan not running and ice build up at the bottom of the evaporator cover. The customer stated the noise got real bad on Sunday and it stopped but it also stopped cooling correctly in the RC. I ran service test 90 and had 123VAC out of the main control between P2-5 and P1-2 but I had no amp draw indicating an open circuit. Either the heater or thermal fuse has failed. Ordering W11567407 heater. RS for Mon 8/14 per KC.; ordrng 1 W11567407 (Heater)
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS3
Near Bastrop, TX 78602
Andrew
Job Details: 08/09/2023
Arrived on site to test unit for not heating properly. Found bake not igniting. Found a couple relays on did module were burnt out. Replaced damaged module and tested to 350 with no issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Bastrop, TX 78602
Andrew
Job Details: 08/09/2023
"Arrived on site to test unit for error f7e1(tachometer missing/wrong signal) and f7e7(motor unable to reach rpms). Recommend run cap, gearcase, splutch and belt replacement. Scheduled for 08-16. ; ordrng 1 W11395618 (Run cap)"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Bastrop, TX 78602
Andrew
Job Details: 08/09/2023
"Arrived on site to test unit for excessive wobbling/shaking. Found error f0e5(off balance). Replaced failed gearcase, slider, clutch, suspension and rotor. Unit now working as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Bastrop, TX 78602
Andrew
Job Details: 08/09/2023
Arrived on site to test unit for only working on bulky setting. Found no stored error codes. All components functioned as designed in diagnostics. Recommend control replacement. Office to reschedule. ; ordrng 1 W11627413 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Buda, TX 78610
Kevin
Job Details: 08/09/2023
Arrived on site and customer has video of noise which is damper opening and closing. Ran test 3 and customer confirmed that is the noise. A new damper is needed to complete repair.; ordrng 1 WPW10479155 (Damper)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78749
Joe Z
Job Details: 08/09/2023
"Arrived on site for making noise. Upon arrival, test unit and noise is coming from blower area. Found blower has failed. Need to replace blower. Replaced blower and test unit. Unit is operating as designed. Job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kyle, TX 78640
Kevin
Job Details: 08/09/2023
"Arrived on site and inspected dryer and found customer is experiencing long dry times. Dryer is heating normally but found no airflow. Removed vent from rear of dryer and airflow has returned. Showed customer how to use their hand inside the lint screen chute to tell that the vent is blocked. Recommended vent to the exterior be cleaned/cleared by a service before dryer is used again to Prevent damage to the dryer or in the worst-case a fire, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Andice, TX 78628
Lou
Job Details: 08/09/2023
"Arrived on site to inspect microwave/oven wall combo unit with no power. Upon further inspection, I found the unit not installed in the cabinets and sitting on the dining room floor (photo). Using my multimeter, I tested voltage at the outlet and found 239V between L1 & L2, but no voltage between L1 & Neutral and L2 & Neutral. After further inspection of the outlet, I found the Neutral point of contacts inside the outlet were spread too wide and not making contact with the prong on the power cable (photos). I spoke with t(e builder and showed him the issue with the outlet. Recommended replacing the outlet and if there continues to be issues, to call our office to schedule service. Unable to test unit due to not being installed and unable to move the unit without scratching the floors. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78722
Matthew
Job Details: 08/09/2023
"Arrived onsite to replace failed motor, UI and wheel. Replaced parts and tested. Unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Round Rock, TX 78665
Lou
Job Details: 08/09/2023
"Arrived on site to inspect dishwasher not draining properly. Upon further inspection, I found a small amount of water in the tub and the sump. I pressed the cancel button and the drain pump came on and drained the water. I checked the drain hose under the unit and under the sink area and found debris at the disposal. It appears that debris from the disposal is entering the drain hose and settling causing it to clog. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. Customer advised that they feel the disposal is too small for their home. It appears that the disposal tub is very small but its the proper horsepower. Since previous tech cleaned the drain hose and there is a continued issue with draining, I am ordering a new drain hose and will return with all prescreened parts and scheduled return service for 08/17/23. No water leaks observed during service.; ordrng 1 8269144A (Drain hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Belton, TX 76513
Tyler
Job Details: 08/09/2023
Arrived on site for refrigerator needing previous diagnosed sealed system. Upon arrival reconfirmed failure and recovered refrigerant. Installed compressor uv drier and access valve. Pulled vac and couldnt find any leaks after 10 minutes. Recharged system with 68g of r600. Found frost pattern on coil frosting over evenly. Informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near McGregor, TX 76657
Jonathan M
Job Details: 08/09/2023
Arrived on site to install previously diagnose parts. Inspected unit and work area. Replaced the defrost heater and harness and the evaporator thermistor and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Cedar Park, TX 78613
Paul
Job Details: 08/09/2023
Arrived onsite for a refrigerator not cooling in the RC again. On arrival the customer stated they unplugged the unit and defrosted it for 48 hours. They stated water was under the deli and crisper drawers in the bottom of RC. They also stated there was some ice build up around the door of the FC. I found the FC at -2 degrees and the RC at 40 degrees but the unit was still cooling. I found the evaporators clear of frost and working as designed. I checked the RC drain with my camera and found it clear. I found the drip pan straight and not bowed. I found the thermistors good. I found the deli UI dry and working as designed. I did find some ice on the left and right sides of the FC liner by the door and along the bottom. The customer stated when all this happened the ice in the bin started melting. I suspect water from the bin and water from the RC leaked out and got around the FC door causing that issue but I could find no other issues or a reason for the RC drip pan not to drain properly in the RC at this time. The customer stated they never heard any fan noise. I went over with the customer what to look for and what to do if it happens again. At this time all is working as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Waco, TX 76711
Jonathan M
Job Details: 08/08/2023
"Arrived on site for a roof freezer that is making a rattling sound intermittently when the unit is running. Inspected unit and work area. The customer advised that he was unable to get a video of it but that the unit will rattle multiple times a day. Found the unit cooling, but not replicating the sound while the unit was in use. Took off the bat cover, and began to hear a very slight sound coming from vibration on the return line from the condenser. Adjusted the return line tubing position and added pads between the compressor and the return line. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near San Marcos, TX 78666
Joe Z
Job Details: 08/08/2023
Arrived on site for oven not operating. Upon arrival test unit and igniter will click but not spark correctly. Need to replace igniter. Replaced igniter and test unit. Unit is operating as designed. No gas leaks present at the time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78701
Luis
Job Details: 08/08/2023
"Arrived on site for not dispensing ice. Removed defective auger motor,installed new motor and coupling tested ice dispenser unit working as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78734
Wesley
Job Details: 08/08/2023
"Arrived onsite and found broken adjuster, replaced adjuster on right side. Unit is now operating as designed. All checks good."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near New Braunfels, TX 78130
Kevin
Job Details: 08/08/2023
Arrived on site and found standing water in washing machine. Found wiring harness at drain pump has a broken wire. Repaired wiring and washer will now drain properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS05
Near Temple, TX 76502
Jonathan M
Job Details: 08/08/2023
"Arrived on site for a refrigerator that has a drawer that keeps falling. Inspected unit and work area. The customer showed me that one of her produce drawers seems to fall any time that you pull the drawer out. Checked the drawer and found the drawer perfectly intact, but that on the side wall where the shelf is supposed to sit against the wall, there is a deformity on the wall that is causing the shelf not to seat properly and will not keep the shelf locked in place to properly hold the drawer. I called whirlpool techline and spoke to Kurt Sr# 7737041240. He had me send him photos of the damage done to the refrigerator liner and advise that it would be set up to review. He advised to make no repairs at this time, and that whirlpool would contact my cell for the consumer based on the next steps. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Harker Heights, TX 76548
Tyler
Job Details: 08/08/2023
Arrived on site for washer not filling with water. Upon arrival confirmed failure and found f8e1 in diagnostics. Also found that cold side inlet valve wasnt activated properly even with stable 120v connection. Replaced valve the. Retested unit. Found washer working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Seguin, TX 78155
Andrew
Job Details: 08/08/2023
Arrived on site and replaced previously diagnosed FC door per Techline. Unit now dispensing as designed. No leaks detected. Job complete.