"Arrived on site , replaced UI ran diagnostics and calibration. All checked normal. No water leaks detected at time of service. Job complete"

"Arrived onsite for unit not spinning out the clothes. Looked underneath the unit and took off the cover shield. And noticed a lot of black shaving, looked at the belt and noticed it was worn extremely thin. Replaced the belt. Let customer know to be careful with certain size loads and what is not recommended to wash in these units. Tested the unit in drain and spin and unit spin fast and was draining with no issues. No leaks at this time. Job complete"

"Arrived on site to test unit for no power, tested unit found door locked

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found no heat coming into the unit. I disassembled the unit and tested the element and found it open as was the thermostat. I removed and replaced the heating element assembly and cleaned the lint from the unit. Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service, job completed."

Customer advised me the unit has not worked since he moved in. I reassembled the unit and verified proper polarity on the wiring. Tested unit and verified all functions are working. The power switch for the lights is broken on the slide tab.

Arrived on site to install reservoir and icemaker to resolve no ice condition. Replaced icemaker and reservoir and tested unit. Verified good fill and proper harvest. Unit now working as designed. Call complete.

Arrived on site for no water. Tested dispenser found dispenser compartment losing power diagnosed a defective main control,installed the updated control kit tested water and ice dispenser unit working as designed.

"Arrived on site and inspected dishwasher and found F4E3 saved error code for faulty wash motor, replaced wash motor and it is now operating properly. Job complete."

Arrived onsite to replace previously diagnosed parts. Replaced icemaker due to non responsive. Replaced and tested. Completed harvest cycle but did not fill. Removed panel and found harness to inlet valve disconnected. Established connections and tested. Unit is now functioning properly. No leaks present at this time. Job complete

"Arrived on site and found bellow is torn replaced it and confirmed operation by running automatic cycle 12 in diagnostics, job complete"

"Arrived on site to install previously diagnosed and ordered part. Due to door leaking moisture at the bottom outer trim, I removed and replaced the door and tested. Unit is operating as designed. Due to the cutout in the cabinets being too large at the top of the unit, there is a gap that is allowing a large amount of moisture from the vent that is escaping and will need to be addressed by the installer. Job completed."

Arrived on call for complaint of not stair complete cycle and error code. Ran diagnostics and got code for lack of communication. Will need the console to complete. ; ordrng 1 W11478526 (Console)

"Arrived on site to test unit for loud noise. Found failed gearcase. Recommend replacing gearcase, cam, and belt.

"Arrived on site for no ice. Icemaker not running through a forced cycle,ran diagnostics optics passed,fan motor passed,bin thermistor passed diagnosed a defective icemaker. Replaced icemaker assembly ran harvest test passed ran fill test passed.

Arrived on site to diagnose a refrigerator that is leaking from dispenser. Found dispenser water line not holding vacuum causing water leak. Line will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11477040 (Water line)

"Arrived on site to inspect unit for leaking, upon first inspection and 2 cycles found no leaks, water residue was found under pump but not in leak pan. Customer ran after service and found more water, returning with pump and motor. Office to reschedule ; ordrng 1 W11462456 (PUMP) and 1 W11460946 (SUMP)"

Arrived onsite for dishwasher not drying. Upon arrival the customer informed me it was heating but the dispenser had not dispensed any rinse aid and they have not had to refill it in 10 months. I replaced the dispenser and main control. I asked the customer to monitor the dispenser function over the next couple of weeks. No leaks detected during time of service. Job complete.

"Arrived onsite for unit not cooling. Looked at the unit and unit will fill with water and cycle as normal but the compressor was not staying on to get the evaporator cold to make sheets of ice. Check amperage to the start device and start device was testing good, but the compressor has a locked rotor. Ordered parts for a sealed system. Ordered parts, spoke with SW to help diagnose. Office to reschedule ; ordrng 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"

"Arrived on site to diagnose microwave oven combo with light out in microwave. Ran light and found bulb dead. Checked for error codes and non found. No good bulb on hand at time of service, ordering new bulb. Office to schedule return. ; ordrng 2 W10886919 (Bulb)s"

"Arrived on site to diagnose cooktop moving around to the touch. Found the stainless trim on the front of the cooktop is separating from the cooktop. Trim is not avail on its own, ordering new cooktop. Office to schedule when part arrives. ; ordrng 1 W11223306 (Cooktop)"

Arrived onsite to install previously diagnosed parts. After installing the new console I found the unit would now turn on and I was able to evoke diagnostics but when I would close the door the unit would lose power. I accessed the junction box and found the wiring incorrect. I corrected the wiring and checked incoming voltage. I found no voltage going from hot to neutral but 120VAC going from hot to ground and 120 from neutral to ground. I advised the customer they would have to have a electrician come service the circuit before we can make any further determination about the dishwasher.

Arrived on site to diagnose a microwave that isn't responding to user input. Found ui malfunctioning and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11297728 (Ui)

Arrived on site for Insufficient cooling. Took temps in freezer and getting 9 degrees. Found frost over RC evap cover. Fridge cooling at 49. Gained access to board and found RC thermistor was out of range. Tested board for DC voltage and board is good. Informed customer to unplug for twenty four to forty eight hours and lay down towels on both left and right sides and front of the fridge to catch water once ice melts before we return. We will return with the fan scroll and thermistor to install and complete the repair. ;

"Arrived on site for oven having F6-E1 error code intermittently. Customer stated that UI was replaced through home warranty a couple of weeks ago for stuck key error. Inspected unit and work area. Performed diagnostics mode and verified fault code. Found fault code F6-E1 oven temperature, F6-E0 UI over temperature and F6-E6 miscommunication appliance manager. Flowed tech sheet for errors and found control relay sticking. Removed failed control and installed new. Powered unit on and cleared error codes. Tested unit in normal operation. All tested good. Spoke with customer on failure and service performed."

Arrived on call to replace previous diagnosed parts. After installation test operation.

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I found the unit without any rinse aid (photos). I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. Using my multimeter, I tested amp draw to the components and all components are within range, including the heating element (7-9amps...photos). I recommended that the customer use liquid detergent and rinse aid in rod the unit to operate according to manufacturer recommendations. No repairs needed at this time. No water leaks observed during service, job completed."

Arrived onsite for rinse aid not working. Upon inspection found rinse aid not dispensing. Replaced dispenser. Unit is functioning properly. Job complete

"Arrived on site to replace tub from previous diagnosis. Verified tub was needed. Replaced tub, tested unit, unit works good. No leaks detected. Job complete."

Arrived onsite for the door having damage. Looked at the unit and found that the door trim is broken and the left trim piece is missing. Customer was able to save the front glass and the right trim piece. Ordered part. Office to reschedule ; ordrng 1 W10761018 (trim-door)

Arrived onsite to replace the control. Replaced the control. Tested the unit. Unit was getting warm up in the bake. But as it got up to 170 and it shut off. Called Techline. Asked if the unit is on a GFCI and looked at the breaker and saw it was in a GFCI. Said that the bake and broil element may need to be replaced. Office to reschedule ; ordrng 1 W10856603 (elmnt-brol) and 1 W10856603 (elmnt-brol)

"On site for dryer taking more than one cycle to dry clothes. Customer stated that during the sensor cycles, the unit will quickly switch to a lesser time. Confirmed complaint. In diagnostics, found F6E1 communication error. Ran HMI diagnostic tests. Found the HMI not properly communicating with ACU when selecting cycle. Also, tested the operation of the metal sensors through the sensor harness connector. Found the sensor not detecting moisture properly. Also, found exhaust thermistor out of spec. Replaced HMI, moisture sensor harness and thermistor. Tested. Unit now functioning as designed. Call complete."

Arrived on site for a dryer that?s making a ticking sound at the end of the cycle. Inspected unit and work area. Tested unit and confirmed the customers complaint but found the ticking sound coming from the heater as it was beginning to cool. I did advise the customer that that is normal after high heat cycles due to thermal expansion and retraction. The unit is working as designed. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced Coupler, dryer, and compressor and place the unit under a vacuum. The unit held a vacuum for 15 minutes. Charge the unit and the unit ran up to 140 psi on the high side and zero psi on the low side. The unit is now working as designed. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both thermistors and control and tested the unit. The unit began to work as designed.

Arrived on site for washer making grinding noise. Upon arrival found no errors in diagnostics. After further inspection I found gearcase still intact but the inner basket mold had broken around shaft at base of inner tub. Spanner nut still in tact. Also found entire assembly leaning to front left and suspension rod not holding tub well. At time of service all other components appeared to be functioning as designed. Will need office to reschedule once availability of parts is known. ; ordrng 1 W10554251 (Inner basket) and 1 W10780045 (Suspension rods) and 1 WP389140 (Drive block) and 1 WP21366 (Spanner)

Arrived on site to diagnose a refrigerator that is tripping the breaker. Tested all parts and components and found no failures to unit at this time. Advised customer that appliances were not intended to be put on gfci circuits and can cause them to trip. No further repairs can be done to refrigerator to prevent issue. No leaks were found at time of service.

Arrived on site for microwave that made a popping noise on two different occasions according to the customer that sounded like a gunshot going off. Upon arrival found no error codes and diagnostics I ran multiple heating test but cannot confirm any sort of loud popping noises but I did however find that the turntable was not seated properly on the turntable mounting motor and found that the turntable had some charring right next to the terminal connections also found a turntable was too easy to turn by hand manually after replacing the turntable motor I reassembled and tested unit found that microwave was much quieter than before still no popping noises and unit is heating as design. Call complete

"On site for range stuck in demo mode. Customer stated he would turn demo mode off and be able to use the unit. Then, the next time he would try to use it, he would find the unit back in demo mode. Confirmed complaint. Ordering control. Office to reschedule when part availability is known. ; ordrng 1 W11528237 (Control)"

Arrived back on site to install previously ordered parts. After installing the parts the unit now functioning as designed. Job complete

Arrived on site for a dishwasher that won?t shut properly. Inspected unit and work area. Confirmed the customers complaint and checked the feet leveling as the unit was unlevel. I just intervene and still had an issue. Checked the hinges and found one of the hinges in a different slot than the other side of the door. Reset hinge in the proper location and tested the unit. The unit is now working as designed. Call complete.

"Arrived on site for a washing machine that?s making noise as it spins. Inspected unit and work area. The customer advised the unit and duck not only makes noise while it spins but as it?s agitating as well. Ran the unit through a spin cycle and heard the transmission grinding as it spun. Tested agitation and found the belt slipping when agitating water. Advise customer he would need a new gear case, belt, and splutch assembly for repair.

Arrived on site to install previously ordered parts. Removed and replaced the heater and OWI sensor. Tested the unit and unit tested as designed. Job complete

Arrived on site for wall oven giving it to anyone after previous repairs. Upon arrival I reconfirm complaint and found that ui and ACU were still failing to communicate with one another. I replaced both parts and found after reassembly that unit was functioning as designed as well as heating to proper temps with no errors call complete

"Arrived on site to install console, installed console, tested unit, unit working as designed,job complete"

"Arrived on site for refrigerator intermittently powering off. Inspected unit and work area. Found ice maker container full. Found good frost pattern on both evaporators. Found water under deli control. Wiped water out of drawer. Inspected wire harness and control for corrosion, found none. Informed customer if failure reoccurs to open and close deli drawer lot see if unit will power back on. All tested good, no water leaks detected during service."

"Arrived on site to test unit for RF burner not igniting. Found burner cap not sitting correctly. Adjusted burner cap properly, tested unit, unit tested good. No leaks detected, job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not cooling properly and having ice build up on the RC evaporator, I removed and replaced the RC evap motor/harness, RC evap drip pan kit, RC evap cover, hv control, FC evap motor/harness, and modules that were burnt out. I am ordering the deli drawer door, the center rail mullion, mullion cover, and mullion adaptor, a,one with another UI. I am ordering a CNOTE-AUTHORIZATION as well. All parts ordered today can be scheduled to be replaced with with current RC door/gasket that are on order. Office to schedule return service ; ordrng 1 W11028805 (Rail mullion) and 1 W11294550 (Adaptor) and 1 W10830861 (Mullion cover) and 1 W10815674 (Left deli drawer door) and 1 W11387384 (UI)"

"Arrived back on site to install previously ordered control, evaporator motor, thermistor and capacitor. I placed a bottle of water inside the freezer and advised the customers it could take 24/48 hours for the unit to reach optimal temperatures. Job complete"

Arrived on site to follow up on refrigerator not cooling. Ran black light over unit and was able to spot a leak from the factory lokring. Cut out pipe section and welded on a tube / coupler to replace the ring. Vacuumed unit and verified there is good vac. Charged to 4.5pz R134. Unit working as designed at this time. Call complete.

"Arrived on site for a washing machine that?s not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and the unit ran as designed. Ran a manual test on the valves, drain pump, and high speed span. The unit ran as designed. I called Whirlpool Techline and spoke to JR SR# 7731931718. He advised that the issue was most likely with oversuds in or off-balance loads. The customer advised that she runs a load every single day and runs an outfit and two towels and A load of sheets once a week. JR mentioned that the oversuds in was most likely the issue if that was the case as the customer uses pods and asked if the customer had ever cleaned out her washer. The customer advised that they had not. He advise for her to run a clean washer cycle with afresh washer cleaner and then to run a load of towels without soap prior to any further loads. He also advised for the customer to limit the amount of soap usage and not to use pods unless if they?re using enough clothes to fill up a third of the basket. Advise the only other possible scenario with this issue would be with the main control. Replaced main control to illuminate any possibility of it being an issue with the machine. Calibrated the unit and ran the unit through an auto test. The unit is working as designed. Call complete."

"Arrived on site and replaced parts diagnosed on previous visit, job complete"

Arrived on call for complaint of no ice. Found the valve not working properly pressure too low.After installation test operation.

Arrived on call for complaint of some lights not working. Will need to return with modules. ; O-emld tckt

"Arrived on site for door not hitting switch . Tried spacer , depression is too much to set properly . Ordering door .No water leaks detected at time of service. Call to set return ; ordrng 1 W11435353 (Left fresh food)"

"Arrived on site for oven not going to self clean and light coming on randomly. Inspected unit and work. Performed diagnostics mode and checked fault codes, found none. Tested cooling fan and door latch in component testing and found operating. Tested self clean in normal operation. And found work. Had customer place unit in self clean. Found service pointer W11251040B addressing random light issue. Found software will need to be updated.

"Arrived on site to inspect unit for rusting inside tub, upon inspection found a lot of the stainless corroded due to some weird residue. Customer is going to clean very well with vinegar and afresh. Whirlpool will need to be contacted if further service is needed.

"Arrived on site to install console, installed console, tested unit now working as designed,job complete"

Arrived on site for a dryer that won?t heat. Inspected unit and work area. Tested unit and confirmed the customers complaint. Checked voltage going to the unit and found proper voltage. Removed front panel and checked all heating components. Found the thermal cut off open and showing no continuity. Replaced thermal cut off and tested the unit. Unit began to work as designed. Call complete.

"Arrived on site for door handle coming off, glass cracked. Found bottom mount to handle completely loose and separated from door. Top handle mount was cracking glass. Took pics for quick pics. I was able to temporarily remount the bottom handle mount. Explained to customer they still need to open by pulling top of handle and not the bottom until we can return with a new door. Ordering a new stainless door W11205123 to complete the repair. Will make sure customer knows to open microwave door from center of handle once new door is installed. ; ordrng 1 W11205123 (Stainless door)"

"Arrived on site for mulion getting hot. We inspected the unit and work area, we found the mulion and areas where the yodle loop goes through getting hot. We inspected the Condenser and found it compacted with dust a debry. We cleaned out the Condenser and the back of the fridge. The Condenser is now releasing heat properly job complete.

"Arrived on site for washing machine showing error codes. We inspected the unit and work area. We put the unit into diagnostic and found fault code f6e3 communication error acu to ui, f3e1 water level system error. We ran the unit through a diagnostic cycle and found it working as designed. We gained access to the pressure line and found it blowing clear. We found the washer connected to a spliter sharing power with another device. Whirlpool recommended have the washers in there own outlet. We removed the additional device and advised the customer to run a cycle and see if there is any change. The unit is working as designed. Job complete."

Arrived on site and inspected washer filling concerns. I accessed diagnostics and there were NO fault codes. Ran diagnostics and found the unit was preforming each designed function.

Arrived on site to test unit for not cooling. Found compressor attempting to turn on but would kick right off. Replaced start device unit and compressor is now running. Started at 1.1amp draw and worked up to 1.9amps and compressor getting extremely hot. Recommend replacing compressor. Requesting return with nitrogen to ensure no internal leak. Needing 2hrs and SS tech on return visit. Office to reschedule.; ordrng 1 WPW10466675 (Compressor) and 1 876765 (Tube kit) and 1 WP2188822 (Evap) and 1 WPW10350564 (Capacitor) and 1 WPW10197428 (Start device) and 1 W11179385 (Drier) and 1 Accessvalve (Access valve)

"Arrived on site and inspected dryer and found it is rattling during operation. Disassembled dryer and found marks on bottom panel under motor mount. Added several layers of metal tape per service pointer W11378591A

Arrived onsite for refrigerator gaskets not sealing properly. Upon inspection found gaps between gasket and liner not having a good seal. Gasket is in good shape. Used heat gun to mold gasket for better seal. Inspected RC and FC door gasket and unit has no more gaps. Job complete

Arrived on site to diagnose a washer that is not stopping cycle. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and advised them on best loading procedures for best results. No leaks were found at time of service.

Arrived onsite for bulb being stuck. Upon arrival removed bulb and replaced with one customer had. Tested unit is now operating as designed.

Arrived on site to diagnose a venthood that is making unusual noise. Found debris caught in fan blade and removed debris. Tested unit and found all is functioning properly at this time.

Arrived on site to replace previously ordered parts for washer. Upon inspecting unit found suds present in tub ring indicating an oversuds condition. Advised customer on findings and advised clean washer cycle frequency of usage and soap amounts to prevent further issues.

"Arrived on site to diagnose oven not allowing it to be run. Trying to use any cycle results in feature not available message. Checked errors and found F1E0, control board failure. Replaced control and retested. Verified bake and broil working as designed. Call complete."

"Arrived on site and inspected washer and found actuator arm is out of cam kit ring. Replaced actuator and confirm correct operation by running an automatic test cycle. Washer is now operating normally, job complete"

"Arrived on site for no cool. Found start device clicking and compressor not powering on,diagnosed a defective start device,installed a new start device powered unit on compressor powered on.

"Arrived onsite to install previously diagnosed parts. I installed the blower wheel, housing, and thermal fuse. I re assembled the unit and tested. I found the temperature cycles indicating a blocked vent but otherwise working as designed. I advised the property maintenance supervisor of my findings.

"Arrived on site for customer complaint of loud noise, found high pitch noise during portions of spin cycle, called techline for reoccurring issue, they want us to replace motor, cam, and belt at same time. SR# 7730463025 ordering parts. ; ordrng 1 W11026785 (Motor) and 1 W11239857 (Belt)"

"Arrived on site to replace mag, cover, and diode, after replacing, unit tested good.

"Arrived on site to inspect unit for not allowing selections on console due to shorted screen, found the purchase papers had been given to the office. Replaced console and tested. No problems found. Complete"

Arrived on site to diagnose a washer that is not cycling properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and no further repairs needed. No leaks were found at time of service.

Arrived on site to test unit for error code FAE5 diverter motor sensor. Fund error codes coming on after cycle is started. Will need sump and motor assembly to complete job. Office to reschedule.; O-emld tckt

Arrived on site to test unit for not cooling found refrigerant leak on drier crimp. Needing 2hrs on return visit and SS tech. Ordering sealed system components. Also needing lock ring kit. Needing autho for repair. Office to reschedule. ; ordrng 1 W11407409 (Evap) and 1 W11209866 (Compressor) and 1 W11490399 (Drier) and 1 Accessvalve (Access valve) and 1 Lockringkit (Lock ring kit)

"Arrived on site to test unit for not cooling. Found compressor trying to kick on. Installed new start device. Tested unit, unit tested good. Amp draw at 1.3 to start, then down to 0.9, job complete"

"Arrived on site to test unit for error. Ode F8E1 no water detected. Found cold valve not opening, will need to replace valve under the 1 year warranty. Office to reschedule ; ordrng 1 WPW10289387 (Valve)"

"Arrived on site to inspect unit for not filling normally, upon inspection found the unit filling normally but the customer did not know about deep water wash, instructed customer to use heavy cycles and deep water wash.

"Arrived onsite to replace LP conversion on bake oven, installed proper orfices , tested unit, all burners and both ovens working as designed, job complete"

"Arrived on site dryer not heating. We inspected the unit and work area. We tested the thermistor, thermostats and fuse. We found the thermal cutoff opeN We isntalled the thermal cutoff. We tested the unit and it is working as designed.

"On site for washer not spinning and making a clicking noise. In diagnostics, found F7E6 motor fault. Cleared error. Found actuator disconnected from splutch. Replaced actuator. Calibrated. Ran diagnostics cycle. Unit now functioning as designed. Call complete."

"Arrived on site to inspect dishwasher not draining and showing error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F9E1, F8E4, FA2, F5E2. Cleared the codes checked the tech sheet for the error codes and found the vent motor, drain pump, floats switch and door switch stuck were the issues. I pressed the cancel button to test the drain pump and found it would not come on. I am ordering the vent motor & gasket, main control, and will return with the drain pump and scheduled return No water leaks observed during service.; ordrng 1 W11416460 (Vent assembly) and 1 W11545539 (Vent gasket) and 1 W11410070 (Main control)"

"Arrived on site for ice build up in freezer . Found ice build up down back wall. Replaced icemaker , tube , and valve . Ran harvest . No water leaks detected at time of service. Job complete"

Arrived on site to diagnose a microwave that isn't heating. Found diode shorted and replaced it. Tested unit and found all is functioning properly at this time.

Arrived onsite for unit not making ice. Looked at the Ice maker and saw that the ice maker was worked but checked the temperatures in the freezer as it was set to negative 6 but taking temperatures with thermal coupler was 6 degrees. Looked at the evaporator and it looked good with no issues. Upon further inspection found that the compressor fan where the air blows was clogged with a bunch dust causing the unit to not breathe efficiently to help cool. Removed dust. Let customer know to keep the areas clean because of the issues it can cause. No other issues at this time. Job complete.

Arrived onsite for dishwasher with rust spots and not washing. Upon inspection I found no error codes stored. I found the spray arm was disconnected and falling apart. I reassembled the spray arm. The customer has concerns with the heater rusting. I can see some rust on the element. I found the outer door is dented and the damage also cracked the console. I will need to order the heater outer door and console to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11087377 (Outer door) and 1 W11192369 (Console) and 1 W10703867 (Heater)

Arrived onsite for wall oven combo with microwave that will turn off mid cook and customer has to hold door shut for it to cook. Upon inspection I found a small dent on the left side right under the interlock switch. I called techline to report SR7731936099 Steve.

Arrived on site for fridge not cooling in the rc section. We gained access to the fc evaporator and found it full of ice. We tested the defrost heater and found 107 ohms. We put the unit into diagnostic and forced a defrost. We found good voltage at the cabinet. We inspected the harness and found several pins not seated properly. We repeated the pins and retested the unit. It is now coming on and defrosting. I advised the customer to leave the unit off for 24 to 48 hours to let the system fully defrost. Job complete.

Arrived on call for complaint of some lights not working. Will need to return with modules; O-emld tckt