Service History 1091

We serviced a

GE MICROWAVE

Model SCB2000CWW03

Near Austin, Texas 78746

Kevin

Job Details: 12/14/2021

"Arrived on site and found microwave is installed 5 ft high, it is to large to be uninstalled by one technician. Microwave is not showing any power or lights, power cant be checked, microwave cant be diagnosed. Job complete ; ordrng 1 WB07X10386 (Control panel) and 1 WB27X10397 (Control board) and 1 WB27X10332 (Led display) and 1 WB20X0167 (Mag thermostat) and 1 WB21X10046 (Cavity tco) and 1 WB27X10928 (Fuse)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Austin, Texas 78756

Jacob

Job Details: 12/14/2021

Arrived onsite for unit missing the kick plate. Looked at the unit and saw kick plate missing. replaced the kick plate. No issues at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS01

Near Austin, Texas 78759

Scott

Job Details: 12/14/2021

"Arrived on site for not dispensing ice . Found retention ring had slipped off auger shaft . Replaced ring . Tested dispenser, all checks normal. No water leaks detected at time of service. Job complete"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Austin, Texas 78746

Kevin

Job Details: 12/14/2021

"Arrived on site and Inspected Washer and found Customer experiences washer not spinning out clothes intermittently. They use only the quick wash and normal cycle. Both of these cycles span is set to maximum. They correct it by resetting it by unplugging the washer. Set washer into a diagnostic cycle and found saved error F8E3. Washer completes diagnostic cycle and drains and spins out properly. Sent a short video to PR. Inspected pressure hose, pressure sensor, and air trap. Took one picture. Customer is using the correct amount of detergent for each load. Could not find a reason for customers experience, at this time washer is passing all Tests, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Mustang Ridge, Texas 78610

Tyler L

Job Details: 12/14/2021

"Arrived on site for complaints of unit getting too hot. Set oven to preheat at 350 and monitored with meter. Found unit temperature correct. Let oven sit at 350 for 15 min to see if unit got too hot on the outside. Felt the glass, console, and burners. Found everything to be normal. Advised customer that this is normal operation. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ05

Near Manor, Texas 78653

Matthew

Job Details: 12/14/2021

Arrived onsite for sparking sound and burning smell. Inspected the unit and found burned diode. Need to replace diode. Replaced diode. Tested the unit with glass of water for 30 seconds. Unit heated correctly. Unit is operating a designed job complete.

We serviced a

WHIRLPOOL RANGE

Model GBS307PDS7

Near New Braunfels, Texas 78132

Andrew

Job Details: 12/14/2021

"Arrived on site to test unit for not heating. Customer stated she ran self clean cycle and has not worked since. Replaced bad TOD, unit now working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Rogers, Texas 76569

Kimo

Job Details: 12/14/2021

Arrived onsite for ice maker not making ice. Upon inspection I found ice maker not harvesting. I tested voltage at ice maker and found good voltage. I checked door harness and found the harness good. I then installed a new ice maker and tested it and found that it harvested. Unit is now operating as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFO42FTX00

Near Salado, Texas 76571

Kimo

Job Details: 12/14/2021

Arrived onsite for rc lights not turning on when you open the door at times. Upon arrival the customer demonstrated the issue to me. I then gained access to door switches and performed a resistance test on both of the and found them to be good. I the tested voltage at the connection on control side and found good stable voltage there. I the performed a resistance test as the door switch harness and found that the readings were erratic.I am ordering 1x 2187946. Rc door switch harness. ordrng 1 2187946 (Light switch harness)

We serviced a

WHIRLPOOL RANGE

Model RF263LXTB3

Near Killeen, Texas 76542

Job Details: 12/14/2021

Arrived on site and inspected range not heating. Confirmed the complaint and found the unit was charred at the terminal block. Unit will require the main harness and control to complete the repair. Customer will purchase a range cord. ; ordrng 1 W10840298 (Control) and 1 W10251772 (HARNS-WIRE) and 1 W10279107 (HARNESS) and 1 W10108100 (CLOCK & OVERLAY)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Harker Heights, Texas 76548

Tyler

Job Details: 12/14/2021

"Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and found unit had major defrost issue in fc. After further testing I found thermistor on fc evap not properly installed in correct spot and shorted out. I replaced hv control, ui control and defrost thermistor after defrosting all ice out of unit. Informed customer to give unit 24 hrs to cool.Call complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Copperas Cove, Texas 76522

Job Details: 12/14/2021

Arrived to inspect washer LF error code. Customer advised the unit stopped work on a filling cycle. I ran diagnostics and unit displayed F3E3 inlet water temperature fault and F8E1 Long Fill errors. Unit will require valve and any other prescreened parts to complete the repair ; ordrng 1 W11165546 (VALVE)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Harker Heights, Texas 76548

Tyler

Job Details: 12/14/2021

Arrived on site for refrigerator not making ice or dispensing after properly. Upon arrival confirmed complaint. After further inspection I was able to find ice maker still producing ice but not getting the correct amount of water. Also found dispenser wasnt being supplied with correct water pressure. Found issue was due to filter head asm not sealing connections to filter correctly. Will need office to order W11346622 and reschedule with customer. Collected service fee. ; ordrng 1 W11346622 (Filter head/res. Asm) and 1 Cnote (Please read notes before rescheduling!!!)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Nolanville, Texas 76559

Job Details: 12/14/2021

"Arrived to inspect dishwasher not drying. I unit was put into diagnostics mode and unit filled, washed, drained and heated. Rinse aid is now being used to aid in the drying process. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Salado, Texas 76571

Kimo

Job Details: 12/14/2021

"Arrived onsite for refrigerator with detached freezer door gasket. Upon inspection of unit I found that the fc gasket had came loos from the door. I then reinstalled the gasket and closed the door and found that it was not sealing properly. I noticed that the refrigerator was leaning forward a bit so I leveled unit and the checked door and found that it was sealing properly now. I also tested the gasket by ordering the door several times to see if it stayed in place,It did. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Killeen, Texas 76549

Job Details: 12/14/2021

Arrived on site to install previously ordered parts. Replaced the valve and installed the gum sealer. Unit now functioning as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Waco, Texas 76712

Jonathan M

Job Details: 12/14/2021

Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Check the icemaker and found that the icemaker was turned off. Turn the icemaker on and found the unit begin to harvest and fill as designed. The customer was unaware that there was an on and off switch on the icemaker itself. Advise the customer to keep an ion it and a call back if they have any further issues. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Killeen, Texas 76542

Tyler

Job Details: 12/14/2021

Arrived on site for refrigerator to making ice. Upon arrival confirmed complaint. Found after further testing that motor was continuously un I got without ever calling for water or shutting down. Replaced ice maker and found unit fully harvest and then fill as designed. Informed customer to give unit 24 hrs to fill bin with ice. Call complete

We serviced a

MAYTAG OVEN

Model MEW9530FZ02

Near Salado, Texas 76571

Kimo

Job Details: 12/14/2021

Arrived onsite for oven not cooking evenly. I put unit in bake and found that the oven is operating normally. The customer told me that she was baking 2 dishes at the same time on the same rack. Which can effect how it cooks. It is recommended to rotate dishes halfway though cooking. I advised customer of this.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW0

Near Waco, Texas 76708

Jonathan M

Job Details: 12/14/2021

We serviced a

FRIGIDAIRE DISHWASHER

Model LFID2426TF2A

Near Temple, Texas 76502

Kimo

Job Details: 12/14/2021

"Arrived onsite for dishwasher with console not responding. Upon inspection found unit unresponsive will need to replace 1x 5304518467 switches assy, and control 1x a11147301 . ; ordrng 1 A11147301 (Control board) and 1 5304518467 (Switch assy)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS25XVMS1

Near Georgetown, Texas 78633

Jonathan S

Job Details: 12/14/2021

Arrived on site for refrigerator not producing ice. Inspected unit and work area. Gained access to ice maker and measured voltage to power switch and found no voltage. Will need to replace wire harness with ice maker. Will need authorization to continue with repair. Office to schedule return when ETA is available on parts.; ordrng 1 W11256689 (Harness) and 1 Needsauthorization (AUTH needed)

We serviced a

FRIGIDAIRE MICROWAVE

Model FGMV175QFA

Near Killeen, Texas 76542

Tyler

Job Details: 12/14/2021

Arrived on site for microwave not heating and burnt up. Upon arrival confirmed complaint. Found after further inspection unit had a hv issue between mag cap and diode. Also found interior of unit was completely burnt and charred all over inner cavity and burning through the inner liner. Also found unit had a turntable motor failure. Also found 7nit couldnt be disassembled much further without causing major repairs issues with not being able to reassemble unit properly. Ahs will need to be informed we can not guarantee a relatable repair at this time on unit. ; ordrng 1 Cnote (Read Tg att. Note)

We serviced a

GE MICROWAVE

Model JNM1541DM4BB

Near Killeen, Texas 76542

Tyler

Job Details: 12/14/2021

Arrived on site for microwave needing previously diagnosed door. Upon arrival confirmed prior door issue and installed new door asm. After reassembling and testing unit found unit had a high voltage issue between the mag cap and diode. Also found door switchs couldnt be removed from bracket without risk of damaging bracket and switches. Will need ahs to give authorization for further repairs before being able to complete repairs. ; ordrng 1 WB27X10927 (Magnetron) and 1 WB27X11096 (Capacitor) and 1 WB27X35382 (Diode) and 1 WB02X21661 (Latch bracket) and 1 WB24X10181 (Switch) and 1 WB24X10047 (Switch) and 1 WB24X10180 (Switch) and 1 Cnote (Need ahs autho.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Belton, Texas 76513

Tyler

Job Details: 12/14/2021

Arrived on site for refrigerator not dispensing water correctly. Upon arrival confirmed complaint. After running all diagnostics tests I found the filer head/reservoir asm had failed to seal to filter correctly.Cuat9 er approved and I installed and reassembled unit with needed parts. Tests. Showed no leaks and dispensing functions are fully functioning as designed. Call complete

We serviced a

WHIRLPOOL OVEN

Model RBD305PRB00

Near Killeen, Texas 76542

Job Details: 12/14/2021

"Both bake and broil elements had continuity. The unit was turned off at the breaker box outside after the owner smelled the smell of electrical malfunction. Unit never came back on after self cleaning. Unit will require main harness, fuse, main control, black membrane.; ordrng 1 8304248 (Black Switch Membrane) and 1 8303883 (Micro computer) and 1 WP8301848 (Control (Main harness)) and 1 9759243 (Tod) and 1 Research (Fuse)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Hewitt, Texas 76643

Jonathan M

Job Details: 12/14/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the user interface control panel and tested the unit. The unit began to work as designed. Call complete.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2406NW7B

Near Harker Heights, Texas 76548

Tyler

Job Details: 12/14/2021

Arrived on site for dishwasher not heating/drying dishes on longest wash setting but worked in other selections (per customers on arrival). Confirmed complaint. Found in diagnostics no errors but I did verify element and thermostat before functioning within specs. Found control failing to send power during long wash setting to element. Replaced control and found u it functioning as designed. Call complete

We serviced a

WHIRLPOOL RANGE

Model WGG555S0BS01

Near Austin, Texas 78704

Jacob

Job Details: 12/14/2021

"Arrived onsite for unit not responding to commands on the ui panel when trying to start or stop the unit from heating from time to time. Customer showed me the unit and the unit did turn on but when turning it off the display did show it was off, however the burner inside the oven was still heating. Was able to turn it off. No issues at this time. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Austin, Texas 78704

Luis

Job Details: 12/14/2021

"Arrived on site. Replaced defective mullion heater,tested door operation good,turned on humidity control.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, Texas 78750

David Z

Job Details: 12/14/2021

"Arrived on site to diagnose dryer that had a burning smell when running. On arrival the customer showed me rear panel cover had a scorch mark on it. Checked terminal block and saw power cable L1 wire severed due to bad install. The screw for the cable ring was sideways and stripped, so power wire was not tight. Replaced terminal block and wrapped wiring.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Niederwald, Texas 78640

Tyler L

Job Details: 12/14/2021

"Arrived on site for complaints of top rack not sliding properly. Found one of the wheels broke off on the adjusters. Installed new adjusters on both sides and tested. Unit testing good, top rack functioning as designed. No water leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Seguin, Texas 78155

Noah D

Job Details: 12/14/2021

"Arrived on site to inspect unit for not closing and operating, upon inspection found the unit trying to lock itself with no success, replaced latch and all the functions worked normally. Complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Austin, Texas 78744

Kevin

Job Details: 12/14/2021

"Arrived on site and inspected microwaves and found diode is working against white wire from magnetron due to cooking oil buildup on surface. Cleaned wire replaced diode capacitor and magnetron and after reassembling insured microwave is heating properly, job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Del Valle, Texas 78617

Jacob

Job Details: 12/14/2021

"Arrived onsite for unit making noise during operation. Opened up the unit and saw that a roller had broken in half and the belt was ripped up. Replaced with the repair kit. When putting the unit back together. Noticed that the motor needs to be replaced as well and that a new drum needs to be ordered as the felt on the back side was all ripped up and if trying to run it, the drum would scrape and make a loud noises during operation. Ordered part. Office to reschedule. Customer would like same technician back if possible. ; ordrng 1 W10899578 (Drum assembly), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Del Valle, Texas 78617

Jacob

Job Details: 12/14/2021

"Arrived onsite for unit making noise and making a banging noise. Tested the unit and heard a scrape noise and a small bang during testing. Unit made it all the way through. Upon further investigation, found that a penny was stuck between the agitator and the drum making the scrapping noise and that the wash plate was loose some how. Tightened the bolt on the plate and removed the penny. Re test he unit and unit was better. Checked the error codes and had a suds error code. Let customer know to be careful with how much detergent is being used. No issues at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Seguin, Texas 78155

Noah D

Job Details: 12/14/2021

"Arrived on site to inspect unit for not draining, upon inspection found the unit full of water and not draining when called for per the customer, when I tested the unit i found the drain line kinked causing a low flow, moved drain line and water flowed normally. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ02

Near Leander, Texas 78641

Tommy

Job Details: 12/14/2021

Arrived onsite for refrigerator not cooling. Upon arrival found unit had leak in line causing compressor to go bad. Compressor has amps but no cooling.

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE507ESS11

Near Round Rock, Texas 78681

David S

Job Details: 12/14/2021

Arrived on site to reinstall the wall oven. We reinstalled the wall oven and tested the unit. It is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE507ESS11

Near Round Rock, Texas 78681

Wesley

Job Details: 12/14/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Temple, Texas 76502

Tyler

Job Details: 12/13/2021

"Arrived on site for refrigerator not dispensing ice(per customer on arrival. Upon arrival confirmed temps in both compartments (0/39) rc and FC. After further testing:Fc thermistor: 17.6kohms, rc thermistor: 6kohms, Bitmetal/heater: 28.6ohms (p2-3/p1-2, p2-7/p1-2) I found ice maker harvesting and filling per tech sheet specs. Called techline and spoke with Chris sr#7732467342. Replaced hv control due to control not correctly registering temps. Informed customer to let us know if issue returned. Call complete"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ1

Near Leander, Texas 78641

Kimo

Job Details: 12/13/2021

Arrived onsite for range oven not heating. Upon arrival I put the unit into preheat and found that the unit is operating as designed. Job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Lakeway, Texas 78734

Brandon

Job Details: 12/13/2021

"Arrived on site to replace heater under special project, after replacing, unit tested good."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Temple, Texas 76502

Tyler

Job Details: 12/13/2021

Arrived on site for washer not spinning cloths all the way out. Upon arrival confirmed complaint. Found issue was due to a faulty actuator popping out of place. Reassembled unit with new actuator. Found unit functioning as designed. Call complete

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ00

Near Temple, Texas 76502

Tyler

Job Details: 12/13/2021

Arrived on site for refrigerator needing previously diagnosed FC drawer slides. Upon arrival installed needed parts. Reassembled and tested FC door. Found door sealing as designed. Call complete

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Temple, Texas 76502

Tyler

Job Details: 12/13/2021

Arrived on site for washer needing previous diagnosis due valve and drain pump. Upon arrival installed both needed parts. Reassembled and tested unit. Found it functioning as designed. Call complete

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Pflugerville, Texas 78660

Wesley

Job Details: 12/13/2021

"Arrived onsite and tested unit for throwing power outage notification. Advised customer that supply outlet is loose and could cause a short under load. Advised that dryer is in good working order, but the supply should be secured. No error codes and unit base functions are operating well."

We serviced a

MAYTAG RANGE

Model MES5770AAW

Near Gatesville, Texas 76528

Jonathan M

Job Details: 12/13/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced bake element and tested the unit. The unit began to work as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, Texas 78701

Jacob

Job Details: 12/13/2021

"Arrived onsite for unit not drying properly. Tested the unit and unit tested good. Let tenant know that if load sizes are too small that it could cause the unit dry early because the clothes may not be big enough to touch the sensor bar, let them know to use the timed dry for better results. No issues at this time. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS0

Near Austin, Texas 78754

Scott

Job Details: 12/13/2021

"Arrived on site for sensor error code on range . Ran diagnostics got same error . Found one pin had backed out , repinned molex connector. Unit is now operating normally . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WFC315S0JB0

Near Cedar Park, Texas 78613

Kimo

Job Details: 12/13/2021

"Cooktop turning off while in uses. Upon inspection I found that the burner would turn off while heating up with pots on them. Im ordering 1x W11134595 harness and all 4 burners 2x w11396792 , 2x W11396790. Office to reschedule ; ordrng 2 W11396792 (Burners)s and 2 W11396790 (Burners)s and 1 W11134595 (Wire harness)"

We serviced a

WHIRLPOOL OVEN

Model WEG750H0HZ2

Near Pflugerville, Texas 78660

Wesley

Job Details: 12/13/2021

Arrived onsite for back right burner crooked and unable to ignite. Found screw backed out from the holder and stripped. Removed stripped screw and replaced. Unit is now operating as designed and set up properly. All checks good. Advised customer on repair.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Leander, Texas 78641

Kimo

Job Details: 12/13/2021

Arrived on for washer not skipping wash cycle and going straight to done. Upon arrival I inspected the connection at the bottom of unit and found that to be good. I the put unit into diagnostics mode and found codes stored f2e2 UI disconnected and code f2e3 acu/ ui mismatch. I check connections at the control and found that they are all good.I am ordering 1x W11556725 control and 1x W11561182 control panel. Office to reschedule.; ordrng 1 W11556725 (Control) and 1 W11561182 (Control panel)

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ0

Near Lago Vista, Texas 78645

Justin

Job Details: 12/13/2021

"Arrived on site for a washing machine shaking bad while running, and will walk forward. I put the unit into diagnostics mode and I found stored error code F7E5 for a shifter fault. I then tested the suspension on the unit and found it bouncing. This indicates a failing suspension. I also gained access to the bottom of the unit and found the gearcase leaking oil. This indicates a faulty gearcase. I ran a diagnostics cycle and found the unit ran through as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Hutto, Texas 78634

Jimmy J.

Job Details: 12/13/2021

Arrived on site to install previously diagnosed part. Removed door and transferred all components to the new door. Tested water dispenser to ensure line wasnt kinked in the rear of the fridge. Water dispenses as designed. Had customer test door to ensure she was pleased with the way the new freezer door closes. Customer was not 100% pleased but stated that it will do. You can definitely tell the difference between the original and new door closing. Explained to customer the door will shut completely if you push it just a little. Customer was use to door closing on its own. The mullion takes a small push to get it to engage into the bracket at the top to close completely. Door closing as designed. Job completed.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42SSFXDA02

Near Austin, Texas 78731

David Z

Job Details: 12/13/2021

Arrived on site to follow up on door gasket installation. Removed and replaced both RC door gaskets. Holes drilled for securing hardware. Verified both doors closing and sealing properly. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSCK25FVMS01

Near Georgetown, Texas 78633

Lou

Job Details: 12/13/2021

"Arrived on site to inspect ice dispenser not working. Upon further, I found a block of ice in the bin and the bin frozen to the chute. Using my steamer, I removed the ice and removed the bin and found the ice door not sealing properly. I found the ice door had come off its mount. I re-installed the door and found it not sealing. I inspected the motor and shaft and cleaned the housing and tested the motor and it is operating as designed. I am ordering the ice door kit and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return serviceNo water leaks observed during service and ics maker turned off until I return.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 W10823377 (Ice door kit)"

We serviced a

KITCHENAID RANGE

Model KECD807XBL00

Near Austin, Texas 78759

Scott

Job Details: 12/13/2021

"Arrived on site for fan not turning off on downdraft . Found stem broken off on switch . Replaced switch . Fan is shutting off and med and low are working . Found switch defective . Fan will not turn on high . Ordering new switch . .; ordrng 1 WP4456836 (Speed switch) and 1 W10192073 (Blower harness)"

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near Austin, Texas 78757

Scott

Job Details: 12/13/2021

Arrived on site for dryer ending or no response from control . Found steam button stuck . Ordering ui console . Call to set return ; ordrng 1 W11314471 (Ui console)

We serviced a

GE MICROWAVE

Model PSB9120SF5SS

Near Copperas Cove, Texas 76522

Job Details: 12/13/2021

Arrived to inspect microwave arching sparking and humming. Confirmed the complaint and found the waveguide was charred and unit gave off an burning smell. The high voltage components were causing the burning smell. D

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Hutto, Texas 78634

Jimmy J.

Job Details: 12/13/2021

"Arrived on site for Trips the breaker in 5-10 mins of use. Checked voltage at the wall and was getting 120 and good polarity. Found valve gas cover was bent inwards and the igniter wire was pinched causing the range to short out. Also found manifold tubing was kinked. Ordering new igniter W11176454, 2 igniter screws 98005659, manifold tubing W10619922 and valve gas cover W10549293 to return and complete the repair. Will return with all other parts. ; ordrng 1 W10549293 (Valve cover) and 1 W10619922 (Manifold gas tubing) and 1 W11176454 (Igniter) and 2 98005659 (Igniter screws)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS2

Near Austin, Texas 78739

Leonardo

Job Details: 12/13/2021

Arrived on site to replace sump and motor. Replaced sumpAnd motor test unit and unit test good no leaks present at this time.

We serviced a

KITCHENAID DISHWASHER

Model KUDS03FTSS3

Near Austin, Texas 78701

Jacob

Job Details: 12/13/2021

Arrived onsite for unit leaking slowly causing water buildup in the tub. Customer hooked the water back up underneath the sink for testing the unit. Tested the unit and found that water was slowly leaking into the unit. Replaced the water valve. Tested the unit and no leaks at this time. Job complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, Texas 78732

David Z

Job Details: 12/13/2021

Arrived on site to diagnose washer with F0E7 error when running cycles. Error relates to clothes left in on cleaning cycle. Found service pointer W11564098 related to error. Service pointer says to connect to wifi and use app to update software. Installed new software and ran factory calibration per pointer. Verified unit is now starting cycles. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Lakeway, Texas 78734

Luis

Job Details: 12/13/2021

"Arrived on site replaced evaporator,compressor,3 way valve,drip pan and motor,secured thermistor to correct location on suction line using foil tape and a zip tie,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good"

We serviced a

GE RANGE

Model JGSS05DEM6BB

Near Copperas Cove, Texas 76522

Job Details: 12/13/2021

Arrived back on site to install previously ordered thermostat. After replacing it the unit still only had 14 volts AC from the thermostat. I tested several point throughout the unit and it was determined the unit will require a main harness

We serviced a

JENN-AIR OVEN

Model JDRP548HL01

Near New Braunfels, Texas 78132

Noah D

Job Details: 12/13/2021

"Arrived on site to inspect unit for a bent knob and excess moisture, upon inspection found the front right burner knob bent to the left, realigned knob and tested. Instructed customer on the venting of unit and confirmed the video was the unit working normally with high moisture foods. Instructed customer on proper use of racks, reignition of burner etc. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Austin, Texas 78722

Jacob

Job Details: 12/13/2021

"Arrived onsite for ice having a funny smell. Called tech line, said that the ice maybe be soaking in smells from the freezer or the water line hose from the water coming into the unit from the home may be making the ice taste unusual. Did it recommend to change anything. Said the customer may need to dump out the ice if it sits too long and try to restart with fresh ice. Spoke with Chris got sr#772467033. No issues at this time. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Pflugerville, Texas 78660

Wesley

Job Details: 12/13/2021

Arrived onsite and reset oven and calibrated to customer preference as oven was not running hot enough. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV04

Near Canyon Lake, Texas 78133

Andrew

Job Details: 12/13/2021

"Arrived on site to test unit for not cooling. Found compressor not running upon arrival. Found connection to start device was not connected and just dangling, secured connection, tested unit, unit working as designed. Job complete."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near New Braunfels, Texas 78130

Noah D

Job Details: 12/13/2021

"Arrived on site to inspect unit for not filling with water, upon inspection found the unit filled normally but customer was unaware normal cycle overrides the deep water wash, filled with water and tested. Complete"

We serviced a

KITCHENAID OVEN

Model KFGC506JSS00

Near New Braunfels, Texas 78130

Andrey

Job Details: 12/13/2021

"Arrived on site to replace previously diagnosed control UI, replaced UI, advised customer to monitor unit and run without Wi-Fi connected and see if amber flashing lights will be present and after connect to Wi-Fi to get all proper updates, unit is functioning as designed, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near New Braunfels, Texas 78130

Noah D

Job Details: 12/13/2021

"Arrived on site to inspect unit for not heating normally, upon inspection found the unit not illuminating lights in microwave and showimg miscommunication errors, replaced console, inverter and micro control, no change, spoke with CW and found I misses the open fuse. Ordering fuse and mag. Office to reschedule ; ordrng 1 W10017410 (Fuse)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near New Braunfels, Texas 78130

Noah D

Job Details: 12/13/2021

"Arrived on site to inspect unit for not heating and causing issues, upon inspection found the heater snapped, replaced whole heater and tested for leaks. Complete"

We serviced a

AMANA RANGE

Model ACR4303MFS4

Near San Marcos, Texas 78666

Tyler L

Job Details: 12/13/2021

We serviced a

MAYTAG WASHER

Model MVWB965HW0

Near New Braunfels, Texas 78132

Noah D

Job Details: 12/13/2021

"Arrived on site to inspect unit for leaking, upon inspection found the unit with a small amount of liquid underneath it but the liquid was weird colored and all over the bottom (yellowish) checked with water in unit and found no large leaks but the hose coming from drain pump looked wet. Ordering correct tube. Office to reschedule ; ordrng 1 W10802689 (Hose)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS

Near Seguin, Texas 78155

Noah D

Job Details: 12/13/2021

"Arrived on site to inspect unit for not cooling normally, upon inspect found the lights off and the units ui only powered, tested unit without ui board attached and found the unit started normally. No obvious signs of corrosion on board. Ordering board and harness. Office to reschedule ; ordrng 1 W10769076 (Drawer board) and 1 W10512203 (Harness)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS00

Near Marion, Texas 78124

Noah D

Job Details: 12/13/2021

"Arrived on site to inspect unit for not making ice due to a motor issues, upon inspection found the icemaker stuck in harvest causing a short.Replaced icemaker and tested. Complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Marble Falls, Texas 78654

Cliff

Job Details: 12/13/2021

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump locked up and freed motor. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Horseshoe Bay, Texas 78657

Cliff

Job Details: 12/13/2021

Arrived on site to diagnose a dryer that is not turning on. Found start switch contacts not closing timer circuit. Repaired contacts and tested unit. Found all is functioning properly at this time.

We serviced a

KITCHENAID OVEN

Model KOCE507ESS11

Near Austin, Texas 78750

David Z

Job Details: 12/13/2021

"Arrived on site to diagnose microwave with dead fan. On arrival tested mag relay which also triggers fan. Found no movement from fan. Fuse was good. Found with relay triggered, inverter sounds weak. Replaced inverter fan and MW control. Retested and verified all is working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Leander, Texas 78641

Kimo

Job Details: 12/13/2021

Arrived onsite for refrigerator making noise. Upon inspection I found that the noise was coming from the condenser vibrating against the cabinet. I adjusted the condenser and put sound pads in the spots where metal to metal contact is madE and that madE the unit quieter. Unit is operating as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near New Braunfels, Texas 78132

Andrew

Job Details: 12/13/2021

"Arrived on site to test unit for light now working. Found top left front module was bad in RC. Replaced light module, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Austin, Texas 78738

Brandon

Job Details: 12/13/2021

"Arrived on site for customer complaint of unit leaking gas by regulator, I removed regulator and inspected, added gas Teflon tape to all joints and reconnected regulator, used bubble solution on all joints underneath cooktop, unit tested good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Austin, Texas 78703

Leonardo

Job Details: 12/13/2021

Arrived on site to test unit for no power. Test unit and found melted wirenut. While removing the junction box the cover came off and hit the front panel. Will need to order new front panel. Replaced wirenut test unit and unit getting power. ; ordrng 1 W11087377 (Front panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Austin, Texas 78702

Luis

Job Details: 12/13/2021

"Arrived on site for no cool in fresh food section. Found ice build up in return vent,found metal liner cabinet damaged on both sides preventing fresh food door from closing.

We serviced a

WHIRLPOOL DRYER

Model WED92HEFU0

Near Austin, Texas 78738

Brandon

Job Details: 12/13/2021

"Arrived on site for customer complaint of unit leaking through the steam valve when not in use, I found failed valve, I replaced valve, unit tested good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Leander, Texas 78641

Kimo

Job Details: 12/13/2021

Arrived onsite for dishwasher top spray arm not spinning. I installed see-through door ant ran diagnostics cycle and found that the manifold leaking and it would push away from the feed tube. I replaced both and tested again and found that the unit is now working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Austin, Texas 78754

Scott

Job Details: 12/13/2021

Arrived on site for ice building up on and around ice maker . Found extension tube too short causing water to spill down back wall. Replaced tube with longer tube . Ran harvest all checked normal. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Leander, Texas 78645

Justin

Job Details: 12/13/2021

Arrived on site for a refrigerator with water dispensing slowly. I tested the unit and found the water dispenser not dispensing correctly. I removed the filter and found the water flow normalized. I then gained access to the wall and adjusted the water pressure and found slight improvement. The unit will need to have the pressure reduced to allow normal functionality. Due to this I am ordering a PRV and new tube to install. Office to reschedule. ; ordrng 1 8212547RP (Water Line) and 1 W10786952 (Pressure Valve)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Austin, Texas 78739

Leonardo

Job Details: 12/13/2021

Arrived on site to test unit for f8E4. Found water on drip pan. Removed water cheeks for leaks and found spray arm blocked by handle. Removed pan test unit and unit test good job complete.

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Leander, Texas 78641

Kimo

Job Details: 12/13/2021

"Arrived onsite for oven not lighting. Upon inspection I found the ignitor burnt out. I replaced ignitor and tested unit and found that the oven is now operating as designed.Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, Texas 78731

David Z

Job Details: 12/13/2021

"Arrived on site to diagnose dishwasher that was not starting and beeping. Checked error codes and found F8E4 for flood switch. Checked tray and found a large amount of soapy residue. Advised customer to decrease soap usage. Cleaned out flood switch and tested unit. Verified proper fill amount, but did see suds present in unit. Advised to run affresh cleaner to break down soap. Unit is now working as designed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED85HEFC0

Near Austin, Texas 78746

Kevin

Job Details: 12/13/2021

"Arrived on site and inspected dryer and found vent to exterior has recently beencleaned, airflow meter is showing good. Dryer will run but will only reach 130? disassembled dryer and found heating element is broken and halfway fused back together.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Cedar Park, Texas 78613

David S

Job Details: 12/13/2021

Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the unit full of water and not draining. I gained access to the drain pump and found it clogged. I removed the debris and tested the unit. It is now working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Cedar Park, Texas 78613

David S

Job Details: 12/13/2021

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, Texas 78717

David S

Job Details: 12/13/2021

Arrived on site for dishwasher not cleaning the dishes. I put the unit in to diagnostics and found fault code F4e3 wash motor not running. I put the unit through a diagnostics cycle and found the wash motor not c9ming on. I gained access to the control and found the unit sending proper voltage to the motor. They agreed I replaced the assembly and retested the unit. It is now working as designed no water leaks detected.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, Texas 78717

David S

Job Details: 12/13/2021

Arrived on site to replace the heating element per service pointer W11540964. I gained access to the heating element and replaced it with new. The heating element is sealed against the back and is not leaking. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS02

Near Austin, Texas 78731

David Z

Job Details: 12/13/2021

"Arrived on site to diagnose refrigerator not making any ice. On arrival checked the ice bucket and found ice bucket was completely full. Checked thermistors and readings and found all within spec. Advised to clear and keep airflow gaps open, and try to power cycle if issue repeats first. Recent power outage likely caused unit to reset and resolve issue. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model KMBS104ESS02

Near West Lake Hills, Texas 78746

Kevin

Job Details: 12/13/2021

"Arrived on site, prescreened part did not arrive in time for the service call. Found user interface display is missing digits and a new one will be needed to correct issue.; ordrng 1 W10891907"