We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Whitney, TX 76692
Jonathan M
Job Details: 08/15/2023
"Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. The customer advised that the unit was going really well and then just completely died about a week ago. Found none of the fans or compressor. Running upon arrival. Started to pull out the refrigerator and found the compressor kicking on and making a loud buzzing sound before shutting off within five seconds. Took an amp draw off the compressor and found foot pulling 9.78 A before shutting down. Replaced the start device and capacitor and plugging it back in. Found the unit still doing the same thing indicating a failed compressor. Ordering a compressor, dryer, and access valve for the return trip. The office will need to contact the customer about a return date due to limited parts availability. Please schedule the service for two hours.; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 1 NITROGEN (NITROGEN)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Kyle, TX 78640
Joe Z
Job Details: 08/15/2023
"Arrived on site for not cooling correctly. Upon arrival, inspected/ test unit. Ui is not responding to certain commands. Need to replace ui. Replaced ui and am now able to test all component. Unit is operas designed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78748
Luis
Job Details: 08/15/2023
"Arrived on site. No cool in both sections,checked pressures reading -15 and 225 called tech support per tech support ran test 40 let pressures equalize,during test pressures reading 30 and 150 in both compartment test per tech support vacuumed system down for 30 min recharged system customer will need to monitor unit and call back if no cool #7737098153"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Burnet, TX 78611
Paul
Job Details: 08/15/2023
Arrived onsite for a range with bubbles in the cooktop glass. I confirmed the bubbles and defects in the glass. I replaced the cooktop. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Lockhart, TX 78644
Joe Z
Job Details: 08/15/2023
Arrived on site for no or slow ice production. Upon arrival inspected unit and freezer temperature is 20 degrees. Contacted tech line for assistance. Teach guided me through several test. All test passed. Tech said that there is either a defrost issue or sealed system issue. Confirmed there is no defrost issue and cooling system is good. Did notice FC is completely filled with food product and restricting airflow. Customer removed some product and monitored temperature and air flow. Temperature has now dropped below 10 degrees and have perfect air flow. Customer will monitor temperature using a bottled water. There is no repair to be made at this time. Customer will call us back if issues persist.Tech gave SR# 7737098844. Job complete
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Austin, TX 78745
Leonardo
Job Details: 08/15/2023
Arrived on site to test unit for unit not starting. Found different error codes. Reset unit test unit and unit test good unit working as designed at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78747
Luis
Job Details: 08/15/2023
Arrived on site. Unit working correctly at time of visit.
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS02
Near Austin, TX 78701
Kimo
Job Details: 08/15/2023
Arrived onsite for a wine cooler with a damaged door. Upon arrival I found the door damaged on the top left corner. I replace the door and found unit operating as designed
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Andrew
Job Details: 08/15/2023
Arrived on site and replaced previously diagnosed console. Unit now working as designed. Advised to download app to connect to WiFi. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, TX 78744
Leonardo
Job Details: 08/15/2023
Arrived on site to replace front panel and vent. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kyle, TX 78640
Joe Z
Job Details: 08/15/2023
Arrived on site for unit not operating. Upon arrival unit is installed in barn without correct drainage standpipe. Ran diagnostics and there are no saved error codes. Raised drain hose to mimic that is in stand pipe. Ran automatic test and test passed . Ran normal cycle and unit operates correctly. Cannot duplicate the issue. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near New Braunfels, TX 78130
Andrey
Job Details: 08/15/2023
"Arrived on site to test unit for no ice production, tested unit found all components activating properly, customer stated that it made ice good but then it stopped and it all melted, turned unit on and watched it make a sheet of ice with in 30 minutes, released with no issues and grind cutter is heating, stated to customer that potentially some one has turned off ice maker when the bin filled up, advised customer to monitor for the next couple of days at this time unit is running as designed but if issue persists then replacing control and thermistor would be recommended, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Temple, TX 76502
Tyler
Job Details: 08/15/2023
Arrived on site for refrigerator not making ice. Upon arrival confirmed failure and found e2 in diagnostics. After further testing I found voltage drop from hv control as well as ice maker motor not turning on when power was stable. Also found ui control not fully responsive or showing customer when filter needed to be replaced. Will need office to reschedule once availability of hv and ui controls as well as ice maker is known. ; ordrng 1 W11224256 (Hv control) and 1 W11387387 (Ui control) and 1 W11658802 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Liberty Hill, TX 78642
Maurice R
Job Details: 08/15/2023
Arrived onsite for washer with a error code F3E2. I put the unit In diagnostic mode and the water ran for 10 minutes before a cancelled the cycle. I went to component testing and ran the drain pump and got the error F3E2 for the pressure switch. I gain access to the control board and found that the tube was not on the pressure switch securely. Cut a 1/4 inch off the tube and re connect it to the controller. I ran calibration mode and did a factory reset. Ran the unit in diagnostics mode and completed the cycle this time Went back into the component test and ran the drain pump again without getting the error code. Unit is operating as designed and no water detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Austin, TX 78727
Vincent
Job Details: 08/15/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was the door would fall straight down when opening due to the spring popping off. I pulled unit out enough to access the hinges and found the left spring popped out. I reinstalled the spring and put a slight bent on the receiver to prevent it from coming out. I then reinstalled the dishwasher and leveled properly. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Maurice R
Job Details: 08/15/2023
"Arrived onsite for dishwasher not draining. On inspection I ran 5he unit in diagnostics mode and it stopped early, the over flow float was activated. Manually drain the unit with cancel key. I pulled the unit out looking for a kinked drain hose found none. I looked under sink and they had the drain hose tied wrap up by faucet. I cut it lose and let it down and ran the unit in diagnostics mode again, this time it ran the whole cycle and drain all the water. I ran again to make sure. The unit is operating as designed and no water leaks detected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Jarrell, TX 76537
David Z
Job Details: 08/15/2023
Arrived on site to install sump and motor assembly to resolve dead wash motor. Replaced wash motor and tested. Found new motor just grunts twice and does not engage. Found wrong wash motor present. Reordered correct wash motor. Return visit set for 8/16.; ordrng 1 W11025157 (Sump Assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near New Braunfels, TX 78130
Andrey
Job Details: 08/15/2023
"Arrived on site to test unit for no ice production, customer stated that top ice maker is working good but FC is not producing ice, tested ice maker and found it is not going into diagnostics, ordering ice maker and fill tube, rescheduling for 8/22 customer wants a AM appointment ; ordrng 1 W11578780 (Ice maker) and 1 W11598790 (Tube heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Killeen, TX 76549
Tyler
Job Details: 08/15/2023
"Arrived on site for refrigerator not cooling. Upon arrival confirmed failure and found defrost issue with evap coil completely frosted over, upon further testing I found rc evap thermistor at 3.7k, fc thermistor at 4k and defrost thermistor at 27.5k while buried in ice. Also found heater kicking on in diagnostics. Spoke with whirlpool techline (Butch sr#7737098983). Was instructed to replace main hv control and fc thermistor. Replaced both hv and ui control as well as evap thermistor and instructed customer to give unit 24 hrs to defrost. Unit working as designed. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Elgin, TX 78621
Matthew
Job Details: 08/15/2023
"Arrived onsite for unit making noise. Upon arrival inspected unit. Ran diagnostic and found F0E0 no error codes. Ran auto test and could hear some noise. Inspected and found debris wrapped around gearcase shaft, underneath agitator. Removed debris. Also found cam slightly worn. Replaced cam. Tested unit and no longer heard any abnormal noise. Unit is functioning properly. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF36NXFXDE01
Near Lockhart, TX 78644
Joe Z
Job Details: 08/15/2023
Arrived on site for right crisper pan sits crooked and does not slide in smoothly. Upon arrival test unit and opening anc closing drawer looks and feels off set. Unit is not sitting correctly on center bracket. Drawer is good. Need to replace center bracket. Order bracket. Office to reschedule ; ordrng 1 W10654278 (Center bracket)
We serviced a
KITCHENAID OVEN
Model KOCE507EBL09
Near Austin, TX 78734
Scott
Job Details: 08/15/2023
Arrived on site for key pad error code . Found unit unresponsive to commands even after power reset . Replaced UI console . Ran preheat and microwave tested normal. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78704
Kimo
Job Details: 08/15/2023
Arrived onsite for a washer the has a slow fill condition. Upon testing the unit I found that the unit was filling slowly. I replace the valves and tested the unit and found unit operating as designed with no leaks
We serviced a
AMANA WASHER
Model NTW4519JW2
Near New Braunfels, TX 78130
Andrey
Job Details: 08/15/2023
"Arrived on site to test unit for not cleaning cloth, tested unit found unit not filling with water properly, starts washing clothes before enough water is in the washer, control board not sensing water level properly, replaced control and advised customer to run couple of cycles to see if any improvements have been made, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Belton, TX 76513
Tyler
Job Details: 08/15/2023
Arrived on site for refrigerator needing previously diagnosed ice door seperator. Upon arrival reconfirmed failure and installed part. Tested unit and found no air gaps. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Austin, TX 78754
Vincent
Job Details: 08/15/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer making noises. Tested unit and found no noises and no oil from gearcase. Replaced gearcase and tested, unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78745
Leonardo
Job Details: 08/15/2023
Arrived on site to test unit for unit not being able to get in to cycle. Found control board not sitting correctly. Not making contact with console. Secured control board test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78757
Vincent
Job Details: 08/15/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwashers not operating. Entered diagnostics and retrieved error codes 7-2, 8-4 & 1-1. Replaced control board and still not working. Called techline and spoke to Brandon SR#7737097138 and recommended to replace Sump&motor. Replaced parts and tested unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Manor, TX 78653
Joe Z
Job Details: 08/14/2023
"Arrived on site for broken wash plate. Upon arrival, inspected unit and found wash plate has failed. Need to replace wash plate. Repl wash plate and test unit. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78744
Wesley
Job Details: 08/14/2023
Arrived onsite for not spinning the clothes out and determined unit had sudsing error code. Cleared error and calibrated and cleaned out washer with hot water rinse to restore function. Advised customer on soap usage. And HE detergent. All checks good. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ
Near Salado, TX 76571
David Z
Job Details: 08/14/2023
"Arrived on site to diagnose washer leaking gearcase oil. On arrival customer said they used it for a week and saw what they thought was oil. Examined unit and found no gearcase oil present at all. Ran a normal cycle and started seeing some water coming out behind the unit. Further inspected and found the unit was off level and diving to the front, so when it fills the water is splashing directly onto the tub ring/basket and running down the back panel. Adjusted level and retested. Verified leak was gone with proper level. Repair completed."
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Killeen, TX 76549
David Z
Job Details: 08/14/2023
Arrived on site to diagnose washer that was throwing F2E2 error for disconnected UI. Error pops a couple minutes into the cycle. Replaced console / UI to resolve. Tested and found unit is properly progressing through cycles. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Belton, TX 76513
Tyler
Job Details: 08/14/2023
"Arrived on site for refrigerator not cooling. Upon arrival found temps (actual) at 2-fc/46-rc. Found dampener opening as designed, evap and condenser fan running, and evap/Rc thermistors ohming at 9.8kohms-fc /6kohms-rc. Found evap had healthy frost pattern. Replaced both controls after findings controls not registering proper readings from thermistors. Informed cust9mer to give unit 48 hrs to stabilize temps, call complete"
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW3
Near Austin, TX 78759
Kimo
Job Details: 08/14/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new igniter and tested the unit and found unit operating as designed but the unit still had no air flow and advised the customer to have someone come out and clean his vents.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/14/2023
Arrived on site to test unit for right front and left rear burner continue to click after ignition. Found igniter harness getting stuck. Replaced harness test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/14/2023
"Arrived on site for a washing machine that is making noise during the spin portion of the cycle. Inspected unit and work area. The customer advised that the unit is just really loud and they werent sure if there was an issue or not with the unit. Ran the unit through diagnostics and found no stored error codes. Due to, the washing machine being inside of the store and no water hook ups, I was unable to test the machine outside of agitation and spin. Checked both agitation and spin and found everything operating and working as designed. The customer advised the clanking sound between shifting was one of the sound they were hearing. I did explain that that is normal for this washer. Found all tests run as designed. Checked underneath the washer and did not find any evidence of the belt slipping or any damage done to the undercarriage of the washer. Tested the suspension suspension was good. I advised the customer that the unit is working and operating as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC
Near Austin, TX 78724
Joe Z
Job Details: 08/14/2023
"Arrived on site for leaking water and not spinning. Upon arrival disassembled unit to inspect all hoses, drain pump, and valves. All look good. Ran a normal cycle. Unit filled, washed and drains correctly. Ran a bulky cycle. And still no issues. Unit is operating as designed. Cannot duplicate the issues. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Temple, TX 76502
Tyler
Job Details: 08/14/2023
Arrived on site for. Washer not dr aiming water. Out. Upon arrival confirmed failure. Found drain motor ohming at 20.4 from the control. Found stable 120v connection to drain motor. Found drain motor internal propeller had broken free but unit had not clogs or debri in it. Replaced drain motor then reset and tested washer. Found no leaks and unit working as designed call complete.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Wimberley, TX 78676
Andrew
Job Details: 08/14/2023
"Arrived on site to test unit for loosing power. Had house keeper present and stated she uses unit constantly with no issues. Stated has rotating shift of helpers and one other house keep may have experienced issue. Ran diagnostics, attempted to replicate issue with no success. Noticed unit is not connected to WiFi. Replaced console anyway as a precautionary and advised to download app to connect to WiFi to ensure most current software available. Unit working as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Oglesby, TX 76561
Jonathan M
Job Details: 08/14/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the tub, basket, cam, agitator, gearcase, hub, drain filter, and screws. I ran the unit through a calibration cycle and the unit ran as designed. Tested the unit in an auto task in the unit ran as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78745
Luis
Job Details: 08/14/2023
"Unit 426Arrived on site for ice build up,found ice build up in freezer section gasket not sealing to cabinet. Remolded freezer gasket checked door seal good."
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Georgetown, TX 78626
Paul
Job Details: 08/14/2023
Arrived onsite for a washer that is banging around and walking across the floor. I found the suspension good and the unit set and level. I found the QR code missing on the basket. The basket will need to be replaced ordering W11172199 basket. Office to RS.; O-emld tckt
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Austin, TX 78758
Gerry C
Job Details: 08/14/2023
KSDB900ESS4 GP arrived on site to inspect oven not leveled. Adjusted the unit and checked the leveling. No gas leaks observed during service.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hutto, TX 78634
Paul
Job Details: 08/14/2023
Arrived onsite for a dryer that will not turn on. I found the timer knob shaft split not allowing it to turn the shaft but the reason it split and broke is because the timer is locking up and hard to turn. I turned the shaft with pliers and tested the dryer. All other functions of the dryer are working as designed. The timer and knob need to be replaced. Ordering W11675852 knob and marking the timer as UORV. Office to RS.; ordrng 1 W11675852 (Knob)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Vincent
Job Details: 08/14/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer will start to bounce around and hit the wall. Tested unit and found the washer not going out of balance. Im ordering the wash basket and tub ring. Office to schedule when parts are available. No leaks where observed during service.; ordrng 1 W11172199 (Wash basket) and 1 W11550886 (Tub ring)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78660
Vincent
Job Details: 08/14/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer taking to long to dry. Tested the vent flow and failed. Tested the heat and unit passed. Informed the front office and the maintenance that the vent needs to be checked out and cleaned if needed. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Pflugerville, TX 78660
Vincent
Job Details: 08/14/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint is refrigerator losing power intermittently. Customer showed video of the refrigerator intermittently restarting. While I was on site I never saw any issues. I Called techline and spoke to leon SR#7737080869 and did not suggest to replace any parts at this time. Techline recommended for the customer to try a different outlet if it continues to do the same."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Wimberley, TX 78676
Andrew
Job Details: 08/14/2023
Arrived on site to replace previously diagnosed console for light not illuminating and vent fan. Found vent not receiving voltage and light issue is due to control. Replaced control and unit working as designed. Replaced console and fan to satisfy customer due to previous promise. No leaks detected. Unit not now working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Cedar Park, TX 78613
Kimo
Job Details: 08/14/2023
Arrive d onsite for a refrigerator that has a leak from the filter housing. Upon arrival I found the leak. I replace the filter housing and tested the unit and found units operating as designed no leaks. But I did strongly and I the customer to switch to the oem filters to prevent this issue from occurring again.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Austin, TX 78737
Scott
Job Details: 08/14/2023
Arrived on site for leaking washer . Checked and found no holes in bellow . Ran diagnostics no leaks detected inside . During drain found small crack in drain tube . Ordering external drain hose . Set return 8/14 . Please put on cancellation list. ; ordrng 1 W11549455 (Drain hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS06
Near Austin, TX 78729
Kimo
Job Details: 08/14/2023
Arrived onsite for a refrigerator that has an issue where ice will buildup underneath the crisper drawer. Upon inspection I found that the drain was not lined up with the drain hole properly and there was some insulation stuck in the drain hole I removed the insulation and lined up the holes and tested it by pouring water down it and it flowed out normally. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Temple, TX 76502
Tyler
Job Details: 08/14/2023
Arrived on site for refrigerator. Upon arrival found parts ordered from tech on previous job not accurate and customer also not available. Rescheduled customer for 08/15/23 to complete repairs. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Leander, TX 78645
Maurice R
Job Details: 08/14/2023
Arrived onsite for refrigerator with lights flickering. On inspection 4 of the lights were flickering like a disco ball. Used 2 set of the lights and replaced all 6 of the side lights because the lens were different. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Hutto, TX 78634
Paul
Job Details: 08/14/2023
cArrived onsite for a refrigerator that is not making ice correctly. The customer stated the door icemaker is not making any ice at all. I tested the temp in the FC and found it at -3 and set point was at -2. I found all thermistors good and the ice box fan working properly. I found the ice level sensors good. I found an E2 error code. I found the heater reading 0 ohms and it is defective. The icemaker will need to be replaced. I also found ice under the icemaker from it running out of the mold. The fill valve is not weeping at this time and the icemaker was out of level and low on the left side because the leveling feet were not set. I turned the icemaker off for now until it can be replaced. The customer stated the FC icemaker is slow on producing but it went thru a harvest on its own while I was there and I couldnt find anything wrong with it at this time. I explained for them to watch it now and see if it improves after what I did but we would return with it just in case. Ordering W11658802 icemaker. Office to RS.; ordrng 1 W11658802 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78722
Wesley
Job Details: 08/14/2023
Arrived onsite and found unit glides are still sticking very badly and have refrozen preventing normal operation of the drawer. Ordering glides to repair. ; ordrng 2 WP13055901 (Slides)s and 1 Rivetgun (Rivet gun)
We serviced a
KITCHENAID OVEN
Model KOCE500ESS09
Near Driftwood, TX 78619
Andrey
Job Details: 08/14/2023
"Arrived on site to replace previously diagnosed microwave light, replaced and tested, unit is now running as designed, job completed"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Dripping Springs, TX 78620
Matthew
Job Details: 08/14/2023
"Arrived onsite to follow tech line recommendations. Replaced inner door and also noticed gasket was warped on the upper right corner, replaced gasket as well. Called tech line to cover bases. Spoke to tech line, Brandon-SR#7737029179. Tech explained has had similar issues. Said flexing the door prior to tightening the screws may help. Ran unit for about 25 minutes and did not have a leak. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Riesel, TX 76682
Tyler
Job Details: 08/14/2023
Spoke with customer over the phone to notify them of being past scheduled repair time frame. Customer requested a reschedule due to time. Office to reschedule with customer for next available appointment. ; O-emld tckt
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE00
Near Leander, TX 78645
Maurice R
Job Details: 08/14/2023
Arrived on site for lights not working in refrigerator. On inspection all but 2 lights were out. On further inspection found 2 of the lights were bad. Replaced all the side lights due to different lenses on the light. Used 2 set of the lights. Unit operating as designed and no water leaks detected during service
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Austin, TX 78746
Scott
Job Details: 08/14/2023
"Arrived on site ,replaced ui control . Ran diagnostics and calibration. All checked normal. No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Austin, TX 78703
Luis
Job Details: 08/14/2023
Arrived on site for freezer not defrosting. Called tech support with findings and same issue per tech support defrosted evaporator replaced heater assembly.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Austin, TX 78737
Scott
Job Details: 08/14/2023
"Arrived on site ,replaced grill and vent pieces . Job completed"
We serviced a
JENN-AIR OVEN
Model JJW2827IL01
Near The Hills, TX 78738
Matthew
Job Details: 08/14/2023
"Arrived onsite for broil function not operating. Upon arrival customer stated unit take too long to heat. Ran unit and found unit operating properly. Notified customer that unit will take 18 minutes to preheat to 350 degrees, higher temperatures will take longer . Customer believed unit takes longer that her older unit. Notified customer per use and care guide, the multiple factors that can contribute to preheat times. Unit is operating as designed . Job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Blanco, TX 78606
Andrew
Job Details: 08/14/2023
"Arrived on site to test unit for not wringing clothes out properly. Found motor rotor is rubbing caused by failed gearcase. Recommend gearcase, rotor, clutch, slider, suspension and console. Needing autho and office to reschedule. ; ordrng 1 W11115285 (Console) and 1 W10902814 (Wash plate) and 1 W11130356 (Suspension) and 1 W10915701 (Rotor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near New Braunfels, TX 78130
Andrew
Job Details: 08/14/2023
"Arrived on site to test unit for console display intermittently going out. Customer stated even with display out unit was operable. Replaced display and not responding, replaced control and inline power filter with no positive outcome. Filter receiving voltage but not sending voltage to control. Ordering filter and scheduled for 8-15. ; ordrng 1 WPW10531156 (Filter board)"
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Austin, TX 78703
Wesley
Job Details: 08/14/2023
Arrived onsite and found unit with long dry times. Verified unit is working as designed internally but is experiencing poor airflow. Advised duct will need to be cleaned. Customer will have duct cleaned to correct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Belton, TX 76513
David Z
Job Details: 08/14/2023
Arrived on site to diagnose door having issues closing on refrigerator. Examined unit and found RC door gasket was hanging off and had been since delivery. I replaced the gasket and seated it. Verified door closing properly and gasket staying seated. Repair completed.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Austin, TX 78751
Scott
Job Details: 08/14/2023
"Arrived on site for both sections not cooling . Found all fans working . Compressor getting voltage . Compressor is pulling 7 amps and buzzing . Ordering compressor,evap, r600, nitrogen,service port, uv drier . Weigh 3HRS . No water leaks detected at this time. Call to set return ; ordrng 1 W11546605 (Evap) and 1 W11580057 (Compressor) and 1 Serviceport and 1 Uvdrier and 1 R600kit and 1 Nitrogen and 1 Weigh3hrs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB03
Near Austin, TX 78729
Gerry C
Job Details: 08/14/2023
WRX735SDHB03 GP arrived on site to inspect water filter leaking. Inspected and found a small drip coming from the water filter housing. Also found a filter housing retainer broken. Replaced the filter head and ordering a the filter housing bracket for return service. Tested and the unit is operating as designed. No water leaks observed upon completion of service.; ordrng 1 67006325 (Filter Housing Bracket)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Round Rock, TX 78665
Paul
Job Details: 08/14/2023
Arrived onsite for a dishwasher with the normal and heavy selections not responding properly. I found the power supply and polarity correct. I confirmed the two selections were not responding correctly. I replaced the console and tested. All selections on the console now are working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED6120HC2
Near Kyle, TX 78640
Andrey
Job Details: 08/14/2023
"Arrived on site to test unit for no heat, tested unit found shorted heating element and thermal cutoffs, , replaced heating element and cutoffs, ran vent test and did not find any restrictions, u it is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Austin, TX 78748
Luis
Job Details: 08/14/2023
"Arrived on site for loud popping noise. Found opening left dispenser fresh food door pound popping noise,removed door,added grease to both hinges reinstalled door loud popping noise no longer present"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cedar Creek, TX 78612
Joe Z
Job Details: 08/14/2023
"Arrived on site to install previously ordered parts. Broke off agitator, had to grind off tip of gearcase to push through tub. Replaced gearcase agitator, and basket. Calibrated unit. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Leander, TX 78641
Maurice R
Job Details: 08/14/2023
"Arrived onsite for refrigerator freezing items on the bottom shelf. On inspection found the damper door open and not closing. Tested the thermistor and it was 4.1k saying temp,was 60? at 37? setting. Ordering the thermistor and air baffle. Set return on 8/18/23. No water leaks detected during service.; ordrng 1 WP2188820 (Thermistor) and 1 WP2220377 (Air baffle.)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Kyle, TX 78640
Andrey
Job Details: 08/14/2023
"Arrived on site to test unit F1E2 error code, tested unit found error code present and some buttons unresponsive, replaced control and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WFC682CLW0
Near Austin, TX 78704
Wesley
Job Details: 08/14/2023
Arrived onsite and found unit with clogged lint trap. Customer was having to unclog the lint trap every 2-3 cycles following a very large clogging following a load of towels. Advised customer that with a combo unit under heavy use the lint trap is the drain filter and regular maintenance will be necessary for normal drain function. Provided tips on access. Unit is now operating as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Austin, TX 78731
Gerry C
Job Details: 08/14/2023
"JBSFS48NMX00 GP arrived on site to inspect doors about of alignment. Inspected and found one of the shelves on the RC door making contact with the cabinet shelving preventing the door from settling in and causing misalignment. Also found the chassis itself slightly unleveled. Advised the customer of my findings, adjusted the shelving and leveled the unit. No water leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Austin, TX 78704
Scott
Job Details: 08/14/2023
Arrived on site for fridge making noise . Found unit was still on packing skids . Removed skids . Unit making less noise . Found condenser fan hitting bracket . Adjusted bracket . Unit is performing correctly. No water leaks detected at this time. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Leander, TX 78645
Maurice R
Job Details: 08/14/2023
Arrived onsite for MW popping open. On inspection found the left side micro switch was not making contact with the door when the is closed. Adjusted both micro switches to make sure that they make contact with the door when closed.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Harker Heights, TX 76548
David Z
Job Details: 08/14/2023
"Arrived on site to diagnose washer that was not filling with much water. Examined unit and tested. Found the extra power setting was on, which will actually use less water and create more friction. I went over load settings for best results and maximum water settings. Unit working as designed with no failures present. Call completed."
We serviced a
GE DISHWASHER
Model GDT535PSM4SS
Near Leander, TX 78645
Maurice R
Job Details: 08/14/2023
"Arrived onsite for dishwasher not completing a cycle. On inspection I put the unit in service mode, when testing the drain pump it would not drain the water and is making a loud noise when running. The heating element and spray arms are correctly. No water leaks detected during service.; ordrng 1 WD19X25461 (Drain pump)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Lago Vista, TX 78645
Maurice R
Job Details: 08/14/2023
"Arrived onsite for dryer making a squealing noise. Installed new belt,pulley and wheels, tested unit and the noise is gone. The unit is operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bastrop, TX 78602
Joe Z
Job Details: 08/14/2023
Arrived on site for not operating. Upon arrival ran diagnostics and got error code F7-E4 filter plugged. Found debris clogged in filter. Cleared debris and test unit. Unit is operating as des. No leaks pre at this time. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ1
Near Austin, TX 78717
Kimo
Job Details: 08/14/2023
"Arrived onsite for a DW showing F6E1 User Interface: No Response. Upon inspection I found that the cycle selection button would,not work I replaced the ui ad tested the unit and found;d unit operating as designed no leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78723
Vincent
Job Details: 08/14/2023
"Arrived on site for refrigerator, inspected unit and work area. Customer complaint was the RC vegetable drawer on the left is freezing. Retrieved temps in the RC at 45? and FC 11? called techline and spoke to Joe SR#7737088502 he recommended to replace the thermistors and damper. Im ordering parts and office to reschedule. No leaks where observed during service. ; ordrng 1 W11679636 (RC thermistor) and 1 W11135458 (FC thermistor) and 1 W11135457 (Thermistor CC)"
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Austin, TX 78727
Gerry C
Job Details: 08/14/2023
WED92HEFC0 GP arrived on site to inspect dryer not working. Tested the unit to verify customer complaint. Tested the thermal fuse to find it reading OL. Replaced it and tested the unit and it is working as designed. No lint observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Niederwald, TX 78640
Andrey
Job Details: 08/14/2023
"Arrived on site to test unit for stuck in sensing, tested unit found failed capacitor, replaced and tested unit is now running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Pflugerville, TX 78660
Paul
Job Details: 08/14/2023
Arrived onsite for a refrigerator that still is not making ice. I found the mold with ice in it but it wasnt harvesting. I found no voltage at the icemaker. I found the door switch not passing L1. I banged on the door switch and got the icemaker to harvest but the switch needs to be replaced. Ordering W11396033 switch. RS for Mon 8/21.; ordrng 1 W11396033 (Switch)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Dripping Springs, TX 78620
Matthew
Job Details: 08/14/2023
Arrived onsite for unit oven. not functioning properly after running self clean cycle. Upon arrival inspected unit. Found unit not starting a cycle and internal light not shutting off. Ran diagnostics component test and found latch failure . Contacted safety team with findings document under SR#7737009792. Safety approved Auth# w186r41wpL1 for fix. Replaced latch and tested. Unit is functioning properly. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78702
Wesley
Job Details: 08/14/2023
Arrived onsite and found unit operating with failed fan harness. Replaced unit harness. All checks good. Left unit unplugged to thaw. Unit is now operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/14/2023
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from right side. Found tub gasket not sitting correctly. Replaced tub gasket and le lever unit test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US6HS00
Near Marble Falls, TX 78654
Lou
Job Details: 08/14/2023
"Arrived on site to inspect cooktop hot surface light not turning off. Upon further inspection, I had my customer sign the waiver of damages when lifting glass cooktop. I tested all switches and they are good. I found the glassed in sensor on the back right burner was broken (photo). I tested the burner and found the sensor is constantly detecting that the burner is on. I am ordering the back right element and scheduled return service for 08/22/23. ; ordrng 1 W10823727 (Right rear element)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Cypress Mill, TX 78663
Andrew
Job Details: 08/14/2023
Arrived on site to test unit for getting too cold in RC and freezing items. Found thermistors were in range. Removed damper cover and immediately saw that a piece of foam was preventing damper from shutting. Replaced damper and unit now opening and closing as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Moody, TX 76557
Tyler
Job Details: 08/14/2023
"Arrived on site for washer/dryer combo not turning on after wet dry cycle was completed as well as washer not staying balanced during spin. Upon arrival found no errors in diagnostics. Tested dryer and found timer motor failing and needing replacement. Also found gearcase to washer leaking oil on top of cam wheel asm as well as grinding hen in spin and leading to suspension rods failing. Will need office to reschedule once availability of parts is known. Ordering W10854240 timer, WP696426 blower wheel, W11665996 gearcase, W11614637 actuator, W10883809 bracket, W11174583 suspension ; ordrng 1 W10854240 (Timer) and 1 WP696426 (Blower wheel) and 1 W11665996 (Gearcase) and 1 W11614637 (Actuator) and 1 W10883809 (Actuator bracket) and 1 W11174583 (Suspension)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Austin, TX 78747
Wesley
Job Details: 08/14/2023
Arrived onsite for popping noise due to ongoing moisture issue with the venthood duct and found unit diode had failed. Replaced the diode to repair. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78729
Kimo
Job Details: 08/14/2023
Arrived onsite for a washer that would at times not start a cycle. Upon inspection I found that the stat button would at times not responding. I replaced the control and tested the unit and found that the unit operating as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Copperas Cove, TX 76522
David Z
Job Details: 08/14/2023
Arrived on site to diagnose washer that was not filling. I tested the unit and found errors for low fill / motor over voltage code. Ran full diagnostic cycle and found 0 errors present after. I didn't see any leaks or damage to the unit. Tested a regular cycle and found it filled and ran properly with no failures at this time. Based on the errors present if customer has any issues we need to replace the control to resolve. CAll complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Meadowlakes, TX 78654
Lou
Job Details: 08/14/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. I disaster unit and tested the element, cutoff, thermostat, and fuse and found the element open. Removed the element and found the middle metal plate cracked and the coils broken (photo). Also found a large amount of lint inside the unit (before photo). I replaced the element and cleaned the lint from the unit and reassembled the unit and tested. Unit is operating as designed. Using my vent test kit, I tested the unit with the vent tube attached at the back of the unit and it failed two tests. I removed the tube and retested and the unit passed (photos). I recommended the customer have the vent checked/cleaned. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Leander, TX 78641
Maurice R
Job Details: 08/14/2023
"Arrived onsite for icemaker not working. On inspection found that the icemaker is not dispensing. When the paddle is pushed there is a grinding noise. I dumped all the ice out and tried to move auger and it was stuck. On further notice found that the crushed ice had frozen up in the ice bin keeping the auger from moving. I melted all the ice in the ice bin and reinstalled it, it now is moving freely. Replaced the ice back in the bin and tried the dispenser again., it is working now. The unit is operating as designed and no water leaks detected during service.o"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78737
Leonardo
Job Details: 08/14/2023
Arrived on site to test unit for normal button not working and unit not advancing. Couldnt put unit in test mode. Will order new console and will replace console and control board. Will need to call Techline on return visit. Office to reschedule ; ordrng 1 W11622500 (Console)