We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near Austin, TX 78704
Jacob
Job Details: 12/21/2021
"Arrived onsite for unit leaking and top spray arm broken and dispenser door not opening properly. Looked at the unit and saw that the top spray arm is broken and the dispenser door will not close. Tested the unit for the leaks and saw that it was leaking from the sump and motor. Got authorization to have all parts replaced. Replaced top spray arm and sump and motor. Unit tested good. No leaks at this time. Ordered the dispenser to be replaced. Office to reschedule. Just need to replace dispenser upon next arrival. ; ordrng 1 W10861000 (Dispenser)"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Austin, TX 78731
Robert
Job Details: 12/21/2021
Arrived on call to replace previous diagnosed parts. After replacing test and all functions working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Georgetown, TX 78633
Lou
Job Details: 12/21/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and it began to make a loud growling noise. I disassembled the unit and inspected the blower wheel and it is good. I found that the exhaust pipe is loose. Using some sealant tape and screws, I sealed the pipe and tightened it and cleaned the lint from the unit. Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48FMX01
Near Georgetown, TX 78633
Lou
Job Details: 12/21/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that some days the freezer will stay cold and some days it wont cool. I tested temps in the FC=-4 and RC was showing to be in the 50s. I found the FC evaporator fan motor running intermittently and there is ice on the right side of the evaporator, but it has a good frost pattern. After speaking with tech support, we determined that the genesis control board is going bad and there is a possibility that the fan motor is bad since its controlled by the genesis board. I advised the customer that I am ordering the control and fan motor and if the fan motor is needed, I will re-quote. Ordering the fan motor CNOTE-LSO and CNOTE-2 HOUR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10822580 (Evaporator fan motor) and 1 CNOTE (LSO) and 1 CNOTE (2 HOUR JOB)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model n
Near Leander, TX 78641
David S
Job Details: 12/21/2021
"Arrived on site to install previous diagnose part. I replaced the water spigot with new. I tested the water dispenser, and waited 10 minuets. I found the dispenser still leaking. I checked the water lines no I found the line coming out of the dual valve scared. I replaced the valve and the water line to the dispenser. I tested the unit and found it not leaking any more. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW02
Near Georgetown, TX 78628
Kimo
Job Details: 12/21/2021
Arrived onsite for refrigerator not cooling in both Sections. Upon arrival I found the unit unplugged. I gained access to the power cord and plugged it back in an found that the compressor would attempt to start and the shut off see pix for startup amps with old devices and run amps with new device. I then owed out compressor and found windings within spaces. I the installed new start device and tested unit and found good frost pattern on evap along with good voltage and proper polarity at wall. Unit is beginning to cool. I avoid customer to put some water in the freezer and see if it freezes as a final test. Unit is now operating as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near Georgetown, TX 78626
Tommy
Job Details: 12/21/2021
Arrived onsite for dishwasher having a little of water come back to filter plumber said was dishwasher failure. Upon arrival tested found unit operating as designed small amount of water will always come back into sump called techline to confirm Sr# 7732536920 Adrian. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Dripping Springs, TX 78620
Andrey
Job Details: 12/21/2021
"Arrived on site to test unit for wet dishes at end of cycle, tested unit found F7E1, no heat, removed error, ran test cycle heater now engaging, no damage or cracks detected, and resistance reading are good, customer stated that it takes a long time for water to get hot at the sink, advised customer to start dishwasher when water gets hot in sink, customer also running unit without rinse aid, customer stated that he thought that the pods contained rinse aid, advised customer as per owner manual that unit is designed to be ran with rinse aid, all other components tested good no leaks detected job complete"
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Georgetown, TX 78626
Tommy
Job Details: 12/21/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit control and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/21/2021
"Arrived on site for The washing machine does not rinse the clothes, the water stays there. PO #: 04531670. Placed in diagnostics and F0E5 and F7E6 came on. Gained access to actuator and found arm was not engaged into splutch. Removed actuator and installed new actuator. Ran diagnostics cycle and all cycles completed without issue. No leaks detected. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Elgin, TX 78621
Matthew
Job Details: 12/21/2021
"Arrived on site for unit intermittently power on and off. Ran diagnostics,no error codes. UI intermittently no responding. Customer also complaining about dispenser issues. Will order and replace dispenser assembly,main control,and UI. Will need AUTHO. Office to reschedule ; ordrng 1 W10575334 (Dispenser) and 1 NeedsAUTHO (Need AUTHO)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Manor, TX 78653
Matthew
Job Details: 12/21/2021
Arrived onsite for refrigerator tripping breaker once a day. Called tech line for assistance. Tech had me check breaker. Breaker is 20 amp ark fault. Ran unit and is operating at 1.026 amps. Tech explained that ark breaker may not be capable of handling appliance. Unit is running as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Elgin, TX 78621
Matthew
Job Details: 12/21/2021
Arrived onsite to replace previously diagnosed parts. Replaced keypad control and display. Tested unit by heating glass of water for 30 seconds. Unit operates correctly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Leander, TX 78641
David S
Job Details: 12/21/2021
Arrived on site to install previous diagnose parts. I replaced the adjuster and the stops. The unit is working as designed. Job complete.
We serviced a
GE MICROWAVE
Model PEB2060M1SS
Near Killeen, TX 76542
Wesley
Job Details: 12/21/2021
Arrived onsite for microwave not heating and found burning smell and no heat from microwave during cycle. Also sound that indicated failing transformer. Ordering mag cap and diode and transformer to repair. AUTHO required. Office to reschedule. ; ordrng 1 WB27X10971 (Transformer)
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS06
Near McQueeney, TX 78123
Andrew
Job Details: 12/21/2021
Arrived on site to test unit for no chime signaling cycle is complete. Customer unable to hear button tones and chime. Unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78749
Noah D
Job Details: 12/21/2021
"Arrived on site to inspect unit for not starting cycle, upon inspection found the unit was leaking at some point causing the float to trip, cleared water and tested no leaks from hoses or tubes. Cleared debris from corners. Complete"
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Seguin, TX 78155
Andrew
Job Details: 12/21/2021
"Arrived on site to replace main harness from previous diagnosis. Replaced harness and tested unit found left front infinite switch crackling. Replaced switch, tested unit, unit now working as designed. Job complete."
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Leander, TX 78641
David S
Job Details: 12/21/2021
Arrived on site for left front burner not igniting. I inspected the unit and work. I replaced the front left burner head and spoke to the customer about how the unit ignites. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Burnet, TX 78611
David Z
Job Details: 12/21/2021
"Arrived on site to diagnose washer that was not progressing past rinse, leaving clothes wet. Checked error codes and found error for low / slow fill. Ran valves and found valves were filling very slow.Removed valve and replaced. Found a lot of sediment getting into valve. Advised customer to install a filter on the lines to avoid fouling out more valves with debris.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM8
Near Seguin, TX 78155
Andrew
Job Details: 12/21/2021
"Arrived on site to install FF drawer cover. Replaced cover, tested unit, unit working good. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Spicewood, TX 78669
Brandon
Job Details: 12/21/2021
"Arrived on site for customer complaint of leak, found leak coming from sump, also found broken dispenser and broken wheels, ordering parts. ; ordrng 4 W10195416V (Wheels)s and 1 W10671942 (Sump) and 1 W10620298 (Dispenser)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78753
Jimmy J.
Job Details: 12/21/2021
"Arrived on site for top load washer sensing mode not enough water going in. Placed in diagnostics and no error codes came on. Customer described when washing small loads on auto sensing the washer uses way too much water. On normal size loads it doesnt seem to fill enough on auto sensing. The washer only has auto sensing, auto sensing with extra rinse, and two deep water washes. Customer wants to be able to wash a small load and not have the basket fill with so much water. I ran through all diagnostics cycles and washer is running as designed. I referred to the owners manual in troubleshooting where it discusses Not enough water in washer in regards to large loads on auto sensor. It explains this is normal operation for an HE low-water washer. If the Water Level knob is set to the Auto Sensing setting, the load will not be completely under water. The washer senses load sizes and adds the correct amount of water for optimal cleaning. I went over this with the customer to explain why he may experience lower water on auto sensing. Regarding small loads I recommended he try delicate or casual to hopefully get the results he would like. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Georgetown, TX 78633
Lou
Job Details: 12/21/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the customer had the unit pulled out from the cabinets. Customer provided a video of the unit leaking water which was coming from the element nuts. I found dry water streaks at the nuts at the back bottom area of the unit. (Photos). I removed and replaced the element per service pointer #W11540964 and tested the unit. Unit is operating as designed and no further leaks (photos). Also, I found one of the 3rd level rack stops broken. I am ordering the stop D2C per MS and having it shipped directly to the customer. No water leaks observed at the end of service.; ordrng 1 W11545307D2C (Rack stop)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near San Marcos, TX 78666
Tyler L
Job Details: 12/21/2021
Arrived on site for complaints of unit not spinning. Found incorrect installation and lock nut. Corrected issue and tested. Ran factory diagnostics with customer and unit passed all tests. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Troy, TX 76579
Jonathan M
Job Details: 12/21/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced user interface, control, and drain pump and tested the unit. The unit still had issues trying to start the cycles. Found the lid lock assembly not registering the lid closed even when the when was the closed state. Replaced lid lock assembly and tested the unit. The unit begin to work as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Austin, TX 78734
Brandon
Job Details: 12/21/2021
"Arrived on site for customer complaint of unit not heating all the time, found right side switch was not activating all the time, I added spacer behind screw of door track, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW
Near Killeen, TX 76541
Wesley
Job Details: 12/21/2021
Arrived onsite for not operating intermittently and screen throwing error and found control failure. Replaced control to repair. Advised customer on repair.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lakeway, TX 78734
Leonardo
Job Details: 12/21/2021
Arrived on site to test unit for unit not coming on. Found unit getting power but nothing responding. Will order new control board and new harness for fuse. Also found heating element leaking will order new element office to reschedule ; ordrng 1 W11462459 (Control board) and 1 W11397505 (Fuse) and 1 W11568793 (Harness) and 1 W11537778 (Heating element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78701
Robert
Job Details: 12/21/2021
Arrived on call to replace refrigerator door. After replacing test operation.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519CS0
Near Killeen, TX 76542
Wesley
Job Details: 12/21/2021
Arrived onsite and found unit rusting and burning from exposed metal in cabinet. Customer provided factory paint. Used paint to repair exposed metal problem in cabinet. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78751
Robert
Job Details: 12/21/2021
Arrived on call for complaint of warm temperature in refrigerator. Found the sensor cutting off heater too soon in defrost. Replaced harness.
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near West, TX 76691
Jonathan M
Job Details: 12/21/2021
"Arrived on site for a washing machine thats flashing an F71 error code. Inspected unit and work area. Ran the unit through diagnostics and cleared the code due to the code not registering as any particular error code. An F70 (UI to ACU communication error) error code showed up. Attempted to remove the code several times only to have the air pump back up. Checked connections between the user interface and control and all were seated properly. Per the taxi, ordering the user interface, harness, and main control just to be safe. Ordering parts in the office will need to contact the customer about a return date due to several out of stock and PSP items. .; ordrng 1 W11455205 (UI) and 1 W11455206 (Control) and 1 W10330606 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Georgetown, TX 78633
Lou
Job Details: 12/21/2021
"Arrived on site to inspect refrigerator door noises. Upon further inspection, I opened the right RC door and the hinge began to immediately make a squeak noise. I found that there was no grease on the hinge and the hinge rubbing together was causing the noise. Using the grease that was prescreened, I placed some on the hinge and tested. Door is no longer making the noise. I placed some grease on the left FC door hinge as well. Leveled the unit and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Austin, TX 78757
Kevin
Job Details: 12/21/2021
"Arrived on site and inspected dryer and found customer experience is dryer sometimes stops cycle early and clothes are not completely dry. Check moisture sensor by completing circuit with a piece of foil tape and allowing it to run on a normal cycle. It slowly added time until tape was removed and then immediately started removing minutes. Moisture sensor is working properly. Recommended to homeowner that timed dry be used if there is a possibility clothing items will not make contact with moisture sensor. No further repair is required at this time, job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LBK
Near Killeen, TX 76542
Tyler
Job Details: 12/21/2021
Arrived on site for refrigerator needing previously diagnosed thermistor ice maker and control. Upon arrival installed the three needed parts. Reassembled and found unit immediately turned on and all hardware functioning. Informed customer to give unit 24 hrs to make ice. Found (hi/h1) errors no longer appearing. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78717
Justin
Job Details: 12/21/2021
"Arrived on site for a dishwasher leaking. Upon arrival the customer stated they saw signs of leakage on the bottom of the cabinets. However, they have not necessarily seen water come out. I put the unit into diagnostics mode and found stored error codes F9E1 for diverter cant find position and F9E2 for diverter stuck on. I ran a diagnostics cycle and found that when the wash motor first started, the wash arm did not rotate. After roughly 45 seconds of running, it began running as designed. Upon further inspection I found the diverter dripping water. This indicates a faulty sump and motor. I installed the new sump and motor and then tested the unit. I ran a diagnostics cycle and found it ran through as designed. No leaks observed at the end of the service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Belton, TX 76513
Tyler
Job Details: 12/21/2021
Arrived on site for refrigerator needing previous diagnosed controls and evap fan. Upon arrival installed all 3 needed parts. Reassembled unit and found overall unit starting to cool and function as designed.Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Kyle, TX 78640
Noah D
Job Details: 12/21/2021
"Arrived on site to inspect unit for not allowing water through the unit. Upon inspection found the units PEX line missing, ordering part. Office to reschedule ; ordrng 1 8212547RP (Pex)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Harker Heights, TX 76548
Tyler
Job Details: 12/21/2021
"Arrived on site for double wall oven not heating correctly. Upon arrival confirmed complaint. After further inspection I found L2connection on hardwire wasnt connected properly. After running resistance test on following parts: Broil (upper) 14ohms, baker (upper) 19.5ohms, broil (lower) 14ohms, bake (lower) 19.7ohms, sensor (lower) 10.8kohms (room temp), sensor (upper) 1.08kohms, I found ACU was still failing to switch broil and bake elements during preheat. Replaced ACU and reassembled and tested unit. Found both ovens heating to desired temps during preheat tests. Call complete"
We serviced a
WHIRLPOOL RANGE
Model WCG55US6HS00
Near Liberty Hill, TX 78642
Kimo
Job Details: 12/21/2021
Arrived on site for range not igniting properly. Upon inspection I found the the burner caps were not set in the burner heads properly. I adjusted the caps and tested unit and found that it is now operating as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWBL7
Near Waco, TX 76708
Jonathan M
Job Details: 12/21/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced icemaker and tested the unit. The unit began to work as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX00
Near Salado, TX 76571
Tyler
Job Details: 12/21/2021
"Arrived on site for refrigerator still showing door open signal. Upon arrival confirmed the complaint. After reviewing symptoms and issue found with in house techs we narrowed down the issue to a failing fc door switch. Will need to order the two following parts: WP2177331, W11384469. ; ordrng 1 Cnote (office please read att. Note) and 1 WP2177331 (Spacer) and 1 W11384469 (Switch)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LBK
Near Harker Heights, TX 76548
Tyler
Job Details: 12/21/2021
Arrived on site for refrigerator not cooling. Upon arrival confirmed temps in unit were 1 & 44 (actual temps on arrival). Found no signs of uv dye leaks from sealed system on previously installed parts or condenser or evap coil. Found compressor and both fans running as designed. Psi lvls were stable at -2/115 psi and stable. Found in fc a crack has formed on left side of liner cavity thats about a 3/4-1 inch deep. Found crack is causing a gap near door gasket and leaking air into fc throwing temps and sensors out of specs (especially during defrost.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Robinson, TX 76706
Jonathan M
Job Details: 12/21/2021
"Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced razor door switch and tested the unit. The unit begin to work as designed. Due to the switch being extremely difficult to come out, found gaps around the door switch that needed to be sealed up with silicone. Ordering silicone and will return.; ordrng 1 WP482338 (White silicone)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Georgetown, TX 78626
Tommy
Job Details: 12/21/2021
Arrived onsite for range F1 E0 internal board failure. Upon arrival found control failed. Replaced control and tested. Unit is now operating as designed job completed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Briarcliff, TX 78669
Luis
Job Details: 12/21/2021
"Arrived on site for loud noise. Let unit run no odd noise from compressor or fans,ran icemaker through a cycle,during fill loud noise while filling icemaker. Ordering a new valve and fill tube incase needed; ordrng 1 W11415785 (Fill tube) and 1 W11043013 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Dripping Springs, TX 78620
Luis
Job Details: 12/21/2021
"Arrived on site for no cool. Removed evaporator cover gained access to evaporator,found no traces of dye,removed compressor cover found no traces of dye in compressor cover. Checked pressures on high and low side reading -20 and 95 called tech support per tech support internal leak
We serviced a
KITCHENAID TRASH COMPACTOR
Model Kucc151jss2
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/21/2021
Arrived on site to replace switch. Replaced switch test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Round Rock, TX 78681
David S
Job Details: 12/21/2021
Arrived on site for dryer not having power. I inspected the unit and work area. I found no power from the outlet to the machine. I found the breaker tripped. I reset the break and tested the unit. It is coming and working as designed. I let the unit run for about 10 minuets with no failure.
We serviced a
WHIRLPOOL WASHER
Model LSR6132EQ1
Near Robinson, TX 76706
Jonathan M
Job Details: 12/21/2021
"Arrived on site for a washing machine that is leaking and is not activating certain portions of the wash cycle. Inspected unit and work area. Confirm the customers complaint and found that the unit was not activating certain contacts within the timer. Tested the unit and found water flowing out from the corrugated hose assembly due to cracks in the hose. Unit will need a new timer and hose for repair.
We serviced a
SAMSUNG DRYER
Model DV42H5200EF/A3-00
Near Jarrell, TX 76537
Wesley
Job Details: 12/21/2021
Arrived onsite and tested unit for not heating and ran checks to determine that the centrifugal switch is out on the motor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Woodway, TX 76712
Jonathan M
Job Details: 12/21/2021
Arrived on site for a dishwasher that has a special project running for it. The customer advised the unit is not leaking or having any issues heating but that he was contacted twice by whirlpool to set up service to swap out his heater due to issues with the bushings. Check the service project and confirmed the customer did have gold-colored bushings. Replace the heater and test of the unit. The inner began to work as designed with no leaks present.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Jarrell, TX 76537
Wesley
Job Details: 12/21/2021
Arrived onsite and found door not sealing because door is slightly misshapen. This is causing condensation in the refrigerator. Ordering door to repair. Office to reschedule. ; ordrng 1 LW10642551 (Door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78738
Leonardo
Job Details: 12/21/2021
Arrived on site to testUnit for upper spray arm falling. Found broken spray arm replaced spray arm test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78717
Justin
Job Details: 12/21/2021
"Arrived on site for a refrigerator not cooling well in the refrigerator compartment. I checked temps and found the FC at 0?F and the RC at 37?F. Upon further inspection I found the RC evap with over 3 inches of ice on it. I put the unit into diagnostics mode and found all airflow components running as designed. However, the RC evap fan you could hear try to start, but was hitting the ice. I then put the unit into test 4 and found the compressor running weak, but was drawing 1 amp. I then ohmd out all thermistors and found the RC thermistor at 7.7k, the FC thermistor at 20.5k, and the RC evap thermistor at 18k. These should all be accurate at the time of reading (RC evap most likely in range with all of the ice on evap). I then tested VDC to all thermistors and found 2-3 VDC to all of them, and they should get 5VDC. This indicates a faulty control, and possibly UI. Due to this I will order the control and bring back the UI on hand to install. Also, I am ordering the RC drain pan, drain tube, and shims for the drain pan. After the ice is thawed, we will need to check if the pan is bowed. If it is, we will need to install the pan as well. We should also check if the drain tube is clogged. ; ordrng 1 W10843055 (Main Control) and 1 W11457241 (Drain Pan) and 1 W11084807 (Drain Tube) and 2 DrainPanShims (Drain Pan Shims)s and 1 AUTHO (AUTHO)"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Georgetown, TX 78628
Lou
Job Details: 12/21/2021
"Arrived on site to inspect cooktop being warped. Upon further inspection, I found the back right trim piece not seated correctly and not sitting flush. Customer advised that the venthood fell onto the cooktop knocking the pot filler off the wall and causing water to leak onto and into the unit causing the burner box to corrode and rust (photos). I removed the front right burner head and found corrosion to the burner box underneath and also found damage to the cooktop as paint is chipped off and beginning to corrode. I found underneath the unit that the there is not proper supports for the unit except at the front of the unit under the front panel (photo). I found several scratches on the unit trim, panel, cooktop, and burner caps (photos). I contacted techline and spoke to Austin and advised of the complaint and my findings
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/21/2021
We serviced a
AMANA DISHWASHER
Model ADB1400AGB
Near Austin, TX 78744
Noah D
Job Details: 12/21/2021
"Arrived on site to inspect unit for not draining, upon inspection found the unit was capped at the disposal. Cleared cap and tested.
We serviced a
MAYTAG DRYER
Model MED6000XW0
Near Leander, TX 78641
David S
Job Details: 12/21/2021
"Arrived on site for dryer not turning on. I inspected the unit and work area. I checked voltage to the unit and found good voltage. I gained access to the interior cabinet and found the fuse, outlet thermistat, element, thermal cutoff, and thermistor fix all good. I checked voltage to the motor while calling for it to start. I found good voltage to the motor. I spoke to the customer about needing a new motor. I am ordering the motor. ; ordrng 1 WPW10411937 (Belt switch) and 1 WPW10508324 (Motor) and 1 WPW10211915 (Blower wheel) and 1 WP8557403 (Thermistor fix) and 1 280148 (Thermal cut off)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Austin, TX 78748
Noah D
Job Details: 12/21/2021
"Arrived on site to inspect unit for not starting due to a popped breaker, upon inspection found the unit unplugged, checked all electrical parts and could no find a burn mark. Plugged in unit and found no issue. Checked heater and control with no issues. Customer had a 15 amp breaker which is smaller then usual. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78759
Kevin
Job Details: 12/21/2021
"Arrived on site and replaced icemaker, ran test 44 for icemaker harvest , and test 45 to fill a Icemaker.job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM5
Near Pflugerville, TX 78660
Cliff
Job Details: 12/21/2021
Arrived on site to diagnose a refrigerator that is building ice in fc. Found drain grommet clogged and service pointer tor replace grommet with ptrap. Service pointer covers parts only to replace grommet and deice freezer.; ordrng 1 W10619951 (Drain tube)
We serviced a
WHIRLPOOL RANGE
Model WFG361LVB2
Near Leander, TX 78641
David S
Job Details: 12/21/2021
Arrived on site for oven bake not coming on. I inspected the unit and work area. I installed the new ignitor and retested the unit. It is working as designed.Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78747
Kevin
Job Details: 12/21/2021
"Arrived on site and found door gasket is off again, replaced door gasket and sent a short video to CS of top and middle racks being moved in and out without snagging door gasket. Documented multiple replacement of same part with techline, sent video on documentation form of moving racks in and out, Job complete 7732544614"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HW4
Near Manor, TX 78653
Matthew
Job Details: 12/21/2021
"Arrived on site broken bulb stuck in housing. Inspected unit and found portion of bulb stuck in housing. Need to replace housing. Replaced housing and found was getting 120 v to housing with light in off, low or high mode. Need to order control board. Office to reschedule ; ordrng 1 W11342846 (Control) and 1 8206232a (Light)"
We serviced a
KENMORE REFRIGERATOR
Model 253.6780079
Near Pflugerville, TX 78660
Cliff
Job Details: 12/21/2021
Arrived on site to recover refrigerant from refrigerator. Recovered all 134a and verified unit empty and ok for disposal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ01
Near Austin, TX 78745
Tyler L
Job Details: 12/21/2021
Arrived on site for install of previously inspected parts. Installed new icemaker. Tested good. Advised customer to wait at least 12 hours for ice production. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Elgin, TX 78621
Matthew
Job Details: 12/21/2021
Arrived onsite to replace damaged front door glass. Upon installing found glass door is damaged. Ordering outer glass door. Office to reschedule.; ordrng 1 W11455430 (Glass door)
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/21/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW00
Near Seguin, TX 78155
Andrew
Job Details: 12/21/2021
"Arrived on site to replace control from previous diagnosis. Replaced control, tested unit, unit now working as designed. Compressor running and pulling .8amps, condenser motor running, evap motor working as designed. Ideal frost pattern developing. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78735
Kevin
Job Details: 12/21/2021
"Arrived on site and found install team did not mount dishwasher to cabinet, any weight applied to door when it is down will make dishwasher fall forward. Mounted dishwasher properly and it is now operating correctly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Austin, TX 78750
Justin
Job Details: 12/21/2021
"Arrived on site for a refrigerator building up excess ice in the freezer compartment. I checked temps and found the RC at 38?F and the FC at 10?F. Upon further inspection I found the left side of the FC iced over. I found that the left side FC door gasket was not sealing at all. I reshaped the gasket with my heat gun, and advised the customer on not opening the FC for a minimum of 4 hours. The unit is as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model KEHC309JSS08
Near Sunset Valley, TX 78745
Leonardo
Job Details: 12/21/2021
Arrived on site to test unit for door not sitting correctly. Found door frame broken ordering new door frame and brackets office to reschedule ; ordrng 1 WP8303556 (Frame door) and 1 4449141 (Right side bracket) and 1 4449142 (Left bracket)
We serviced a
WHIRLPOOL OVEN
Model KEHC309JSS08
Near Sunset Valley, TX 78745
Tyler L
Job Details: 12/21/2021
"Arrived on site for complaints of door not opening correctly. Found left side spring broken. Installed new spring. While putting unit back together, found missing screws. Screws provided are too small and not holding the brackets in place. Will order new parts.Office to reschedule. ; ordrng 1 Wp8303556 (Frame)"
We serviced a
MAYTAG DRYER
Model SDE3606AYW
Near Harker Heights, TX 76548
Tyler
Job Details: 12/21/2021
Arrived on site for dryer making a loud noise. Upon arrival confirmed issue. After disassembly of unit I found rollers and glides still functioning. Found idler stuck and causing belt to wear thin and crack. Customer approved and I installed needed parts and reassembled unit for testing. Unit functioning as designed with no loud noise. Call complete
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1050RES0
Near San Marcos, TX 78666
Tyler L
Job Details: 12/21/2021
"Arrived on site for install of wash motor. Installed new wash motor and tested unit. While testing, found wash motor will not stop running. Spoke to SW. Unit will need new control board. Office to reschedule ; ordrng 1 154712101 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Marcos, TX 78666
Andrey
Job Details: 12/21/2021
"Arrived on site to replace previously diagnosed leveling screws, replaced screws, unit is now leveling correctly, no leaks detected job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78726
Justin
Job Details: 12/21/2021
"Arrived on site for a dishwasher that was turning on, but not starting nor washing. I put the unit into diagnostics mode and found stored error codes F5E1 for door stuck open. I then ran a diagnostics cycle and found the motor not running. I checked voltage at the motor and found 120VAC going to it. This indicates a faulty motor. Upon further inspection I found significant rust inside of the dishwasher, and informed the customer. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS03
Near Austin, TX 78703
Jacob
Job Details: 12/21/2021
"Arrived onsite to replace part ordered by previous tech. Replaced ui control. Turned the unit on, and all lights and features were restored. No issues at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model MER8800FZ2
Near Pflugerville, TX 78660
Cliff
Job Details: 12/21/2021
Arrived on site to diagnose a range with a burner not working properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and no further repairs needed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, TX 76502
Tyler
Job Details: 12/21/2021
Arrived on site for dryer needing previous diagnosed motor mount clip. Upon arrival installed needed part. Reassembled and tested unit. Found it functioning as designed. Call complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS1
Near Lakeway, TX 78734
Luis
Job Details: 12/21/2021
Arrived on site for no ice. Found water shut off to unit,turned on water source found water leaking from bottom of valve connection,shut off water diagnosed a damaged line and connection in valve,repaired water line,replaced valve. Turned on water source no leaks from line or valve,ran diagnostics all test passed. used 1 WPW10334458 (Connector) from stock"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78754
Matthew
Job Details: 12/21/2021
Arrived onsite to install previously diagnosed parts. Replaced water fill valve and tested unit. Unit operates correctly. No leaks present at this time. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Seguin, TX 78155
Andrew
Job Details: 12/21/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Round Rock, TX 78664
Jimmy J.
Job Details: 12/21/2021
Arrived on site for LEAKING WATER FROM ICE MAKER AND MAKING BLOCKS OF ICE IN FRZR. Found funnel at top of ice maker was frozen over causing water to run over the top of the funnel when it called for water into the ice mold. Removed all ice from funnel and ice bin. Reinstalled ice maker and tested. No leaks detected when water filled mold. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pflugerville, TX 78660
Cliff
Job Details: 12/21/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced ice bin and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78750
Justin
Job Details: 12/21/2021
"Arrived on site for a refrigerator with doors not operating properly, and the refrigerator compartment freezing items at the top. I tested both RC doors and freezer door operation. I found both working as designed. I walked the customer through the design and how they are intended to function. The customer then pointed out certain spots that cause items in the RC to freeze. I found they were near the incoming air vent from the damper, and at the return vents. I informed the customer on how the cooling in the unit functions, and how this is normal design. I found the unit working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Austin, TX 78745
Kevin
Job Details: 12/21/2021
"Arrived on site and found water dripping from where valve meets water inlet assembly. Sent a video of water leak to CS, will need valve, and water inlet assembly to correct issue. ; ordrng 1 W11036127 (Water Inlet nut) and 1 W11289893 (Water inlet assembly) and 1 W11025970 (Fill valve) and 1 W11036143 (Hose clip)"
We serviced a
WHIRLPOOL OVEN
Model WGE555S0BS00
Near Austin, TX 78738
Leonardo
Job Details: 12/21/2021
Arrived on site to test unit for oven not heating to temp. Replaced bottom sensor test unit and unit test good at this time job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS-3
Near Austin, TX 78737
Andrey
Job Details: 12/21/2021
"Arrived on site to replace previously diagnosed blower fan, fan was damaged, used parts from existing fan to repair new, installed fan, tested unit, unit now working as designed, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Bertram, TX 78605
David Z
Job Details: 12/21/2021
"Arrived on site to diagnose oven with control panel that keeps resetting to day 1 clock time and date. Replaced console to resolve, software loaded in console. On replacement I recommended customer download and install the whirlpool app to make sure console can get software updates. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Austin, TX 78729
Justin
Job Details: 12/21/2021
"Arrived on site for a refrigerator not dispensing water. Upon arrival the customer stated that the unit will dispenser, but it is barely a drizzle. I tested the unit and found the water dispensing very thin, and after about a half cup of water no more water came out all. I removed the filter and tested the dispenser, but it still did not function. I then gained access to the valve and reservoir. I found the reservoir completely empty. I then gained access to the back of the unit. I tested the water from the wall and found nothing coming out. I informed the customer on my findings and recommended reaching out to a plumber. The unit is working as designed. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SEDBDA
Near Spicewood, TX 78669
Brandon
Job Details: 12/21/2021
"Arrived on site for customer complaint of unit not cooling, found compressor not running, found failed compressor board, I replaced board, unit tested good."
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Leander, TX 78641
David S
Job Details: 12/21/2021
"Arrived on site for washer not completing a cycle. I found fault codes F7e5 shifter fault , F8e1 long fill. I Inspected the shifter and found it attached and plugged in. I gained access to the control and found it unplugged. I plugged it back in and tested the unit. I found it working as designed. I found the customer only has cold water setup for the washer. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FSS00
Near Austin, TX 78737
Luis
Job Details: 12/21/2021
"Arrived on site for no,cool. Removed bottom kickplate and drain pan,found metal liner rusted and dripping water,no repair for that issue. Removed evaporator cover and upper cover found small ice ball on inlet of evaporator and corrosion on heat exchanger lines. Advised customer that if leak is in exchanger line unit is unrepairable and no repair for the bottom rusting out.
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Pflugerville, TX 78660
Cliff
Job Details: 12/21/2021
Arrived on site to replace previously ordered parts for washer. Repaired wiring and tested unit. Found all is functioning properly at this time and harness was not needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model GTWN2800D2WW
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/21/2021
"Arrived on site for NOT ADVANCING THROUGH CYCLES- SELECT START NO WATER CAME OUT JUST KEEPS HUMMING NOTHING HAPPENS. Tested both inlet hoses for good flow. Hot and cold water coming in strong. Removed hoses from valve and found valve filters caked up with sediments. Tested valve and it was faulty. Removed valve and installed new valve. Ran through quick wash and water immediately filled, agitated and spun as designed. No leaks detected. Job completed."
We serviced a
GE MICROWAVE
Model PVM9179SF1SS
Near Lakeway, TX 78734
Brandon
Job Details: 12/21/2021
"Arrived on site for customer complaint of unit not heating, found failed door switches and failed thermostat, ordering thermostat. ; ordrng 1 WB27X11034 (Thermostat)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM384ESS0
Near Georgetown, TX 78628
Kimo
Job Details: 12/21/2021
Arrived onsite to install previously diagnosed part. I gained access to and replace control panel. Tested unit and found it operating as designed. Job complete.