We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78717
Maurice R
Job Details: 11/08/2023
Arrived on site for previously diagnosed parts. Installed the light switch and the light is working as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78735
Leonardo
Job Details: 11/08/2023
Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Austin, TX 78758
Luis
Job Details: 11/08/2023
"1338Arrived on site for no ice. Found obstruction in fill line,removed obstruction ran harvest test passed icemaker filled with water. Noticed water line kinked due to shut off valve placement if issue occurs with no ice again adjustment to shit off valve will be needed so water line doesnt kink when unit is pushed back into placement"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Pflugerville, TX 78660
Kimo
Job Details: 11/08/2023
"Arrived onsite to install provided ice maker. Upon inspection I found that the ice maker was not the correct one, the APT COMPLEX. Will obtain the correct ice maker and have us come back for installation apt to call when they have part"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78731
Wesley
Job Details: 11/08/2023
Arrived onsite for intermittent control function and ui panel responsiveness. Found some evidence of a debris short on the control. Cleaned control and reassembled. Unit is now operating as designed. Advised customer on findings. All checks good.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM04
Near Austin, TX 78745
Luis
Job Details: 11/08/2023
"Arrived on site for multiple issues. Found defective fresh food door gasket,loud noise from damper control and rust on all 3 doors ordering new doors,damper control and gaskets; ordrng 1 WPW10594329 (Damper control) and 1 13094747SQ (L ff door) and 1 13094739SQ (R ff door) and 1 13094917SQ (Fzr door) and 1 WPW10214168 (Nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Georgetown, TX 78633
David Z
Job Details: 11/08/2023
Arrived on site to diagnose refrigerator not making ice in the freezer. Tested unit in test 121 and found a message for bin full. Watched unit cycle and didn't see bail arm move at all. Replaced icemaker and retested. Verified unit working as designed. Repair completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Leander, TX 78641
Paul
Job Details: 11/08/2023
Arrived onsite for a refrigerator with temps rising is both compartments and not making ice but can hear the water noise but still no ice. I tested temps on arrival and found the RC at 37 degrees and the FC at -2 degrees. I found the ice bucket about 3/4 full and the ice in the bucket looked evaporated. I found no error codes for the icemaker. I found the ice fan working. I ran a harvest test and small slivers came out. I ran the fill test and found no water to the icemaker. I tested the valve using a 1/4 hose and the valve worked as designed. I ran service test 19 and had 12VDC to the fill tube heater and found it drawing amperage and working. After running it a minute I tried the fill test again and the icemaker filled properly. I called techline and spoke with TJ SR# 7737751519. TJ advised coming back with a new fill tube heater and making sure it is in contact correctly at the fill tube and icebox housing and to bring a valve if the heater is good. Ordering W11482383 valve and W11226501 heater. Office to RS.; ordrng 1 W11226501 (Heater) and 1 W11482383 (Valve)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Kyle, TX 78640
Leonardo
Job Details: 11/08/2023
Arrived on site to test unit for right rear burner not igniting. Cant see any spark from igniter. Replaced module and unit still not working. Will need to replace igniter office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Hutto, TX 78634
Blake
Job Details: 11/08/2023
Arrived on site to inspect refrigerator RC lights not working. I found the RC module flickering. I am ordering the RC module to resolve. No leaks observed during service. ; ordrng 1 W11527432 (RC module)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78724
Joe Z
Job Details: 11/08/2023
"Arrived on site for not powering on. Upon arrival, test polarity and is good. Reset control and is responding correctly. Ran diagnostics and got error code F7-E5 shifter fault. Used actuator W11481722 from Truck stock. Test unit and is operating as designed. No leaks present at this time. Job complete contacted Kurt from techline. Let him know findings. SR# 7737751456"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Hutto, TX 78634
Blake
Job Details: 11/08/2023
Arrived on site to inspect single wall oven error code. The code being displayed is F3E0. I removed the unit from the wall and found a bad connection on the temperature sensor connector. I removed and replaced the sensor and adjusted the connection. I reinstalled the unit and tested. The unit now operates as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Austin, TX 78739
Leonardo
Job Details: 11/08/2023
Arrived on site to test unit for unit leaking from vent. Removed front panel saw water on vent. Replaced vent test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Seguin, TX 78155
Matthew
Job Details: 11/08/2023
Arrived onsite for unit not receiving enough water. Tested and found supply line kinked. Secured supply line. Tested and now unit is functioning properly. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Round Rock, TX 78664
Gerald
Job Details: 11/08/2023
KOCE500ESS11 arrived on site to inspect broken support. Verified customer concerns. Part was damaged in the box. Reordering the supports. Unit has not been serviced. SVC fee to be collected upon return. Returning tech to inspect part prior to arrival. ; ordrng 1 W10909479 (Supports)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Round Rock, TX 78665
Gerald
Job Details: 11/08/2023
WDT750SAKZ1 arrived on site to inspect a dishwasher with an F8E4 error code. The customer stated that even with very little soap the unit makes a lot of foam. Inspected and found the float switch sitting in soapy water. Learned that the customer is using dishwashing liquid made for hand washing dishes. Informed the customer about the proper products to use in the unit and gave advice about care of the unit. Poured the water out of the drip tray and reassembled the unit. Tested and the unit operated as designed with no water leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78723
Joe Z
Job Details: 11/08/2023
Arrived on site for fc light not operating. Upon arrival inspected unit and found thin piece of frost causing door switch to stick. Cleared frost. Unit is operating as des. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Georgetown, TX 78626
Gerald
Job Details: 11/08/2023
WGD4850HW2 arrived on site to inspect a dryer not heating. Inspected all sensors and connections in the back of the unit and found everything secure and within operating range. Tested the Ignitor and found it to be good. Tested the valve and found that pins 1-3 were showing open but the rest of the connectors were within operating range. Also found damage to the pulley. Ordering the pulley and gas valve for R/S. No gas leaks detected during service.; ordrng 1 WP8318277 (Gas valve) and 1 WP691366 (Pulley)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Lorena, TX 76655
Jonathan M
Job Details: 11/08/2023
Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer explained that the unit does make ice often on but that they are having more and more issues with the icemaker consistently making ice. Did confirm only two batches of ice in the ice container. The customer advised that is all the ice that it has made in the last 12 hours. When ahead and replace the icemaker and tested the unit. The unit is now working an operating as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EB1
Near Del Valle, TX 78617
Matthew
Job Details: 11/08/2023
Arrived onsite to complete repair. Replaced cord. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOES5030LZ00
Near Kyle, TX 78640
Leonardo
Job Details: 11/08/2023
Arrived on site to test unit for unit not working. Test unit and found console not connected correctly. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHW
Near Fort Cavazos, TX 76544
Tyler
Job Details: 11/08/2023
"Arrived on site for dishwasher leaking and not starting. Upon arrival found dishwasher leanin* heavily forward from not being installed correctly. Found water was pouring out of front of door and falling down into drip pan under unit triggering leak switch. Correctly leveled and installed 7nit and cleared water. Found dishwasher fully working as designed with no leaks, call complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Spring Branch, TX 78070
Andrey
Job Details: 11/08/2023
"Arrived on site to test unit for not draining, tested unit found failed drain pump, replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near Pflugerville, TX 78660
Blake
Job Details: 11/08/2023
Arrived on site to inspect double wall oven. The customer showed me damage on the bottom of the unit that was there when they recieved it. I called Whirlpool techline and spoke with Butch 7737751685. I documented the damage with Butch and sent him photos. Butch instructed the customer call customer care for further information.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Robinson, TX 76706
Jonathan M
Job Details: 11/08/2023
"Arrived on site for a washing machine that wont go past the filling portion of the cycle. Inspected unit and work area. Ran unit through diagnostics and found an F8 E1 (long Ill) error code. I tested both valves and found the cold water valve, barely pulling in any water. Went to check the water supply at the wall, and even in the off position at the wall, I found full water pressure through the water hose. The customer attempted to turn off the water at the main, but was unable to do so. Ordering the water valve, but the customer will need to be able to turn off the water prior to the return trip. Rescheduled the customer to 11/16.; ordrng 1 W11210463 (Valve) and 1 W11170317 (Valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
Lou
Job Details: 11/07/2023
"Arrived on site to inspect dishwasher door seal. Upon further inspection, I found the door seal good, but the control panel fascia was peeling away from the panel (photo). I placed the unit in diagnostics showing no error codes and tested and unit is operating as designed. I am ordering the control panel (console) and UI and scheduled return service for 11/15/23. No water leaks observed during service.; ordrng 1 W11460908 (Control panel) and 1 W11460962 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Georgetown, TX 78628
David Z
Job Details: 11/07/2023
Arrived on site to perform sealed system repair. Tapped system and found pressure present. Evacuated system. When I removed the compressor I found excessive amount of oil in the compressor. I replaced the compressor and drier and vacuumed down. Fixed a leak on the condenser line and charged unit. Verified good pressures. Replaced main control as well. Powered on unit ane verified cooling return. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lorena, TX 76655
Jonathan M
Job Details: 11/07/2023
"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised the leaking has stopped, but that her icemaker has not worked since the previous visit. Tested the temperature in the ice box and found the ice box temperature at 4?F. Ran through all tests on the icebox fan, thermistors, icemaker, motor, and icemaker fill. Found all tests run as designed, except for the icemaker fill. I found that the fill tube was frozen. Ran service test 19 on the fill tube heater and fascia. Found 115 V going to the fill tube heater. Im ordering a fill tube heater and icemaker for repair. The office will need to contact the customer about her return date due to an out of stock and PSP item.; ordrng 1 W11658802 (Icemaker) and 1 W11087201 (Fill tube heater)"
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX01
Near Austin, TX 78738
Luis
Job Details: 11/07/2023
Arrived on site for no ice. Ran diagnostics weak to no water flow removed filter good water flow continued diagnostic test all other test passed unit will need another water filter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Lakeway, TX 78738
Luis
Job Details: 11/07/2023
"Arrived on site found upper drawer falling of tracks due to glides,removed drawer adjusted slides reinstalled drawer tested drawer operation good."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Round Rock, TX 78664
David Z
Job Details: 11/07/2023
Arrived on site to install new control to resolve unit tripping breaker during a preheat. Replaced main control and ran preheat to 350. Verified full preheat and temp held. Advised that the area in general has experienced intermittent electrical issues with 240v appliances. Unit working as designed at time of repair. Call completed.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/07/2023
Tried speaking to customer over the phone. Number listed on ticket wasnt the correct number according to person spoken to over the phone. Will need office to reschedule once correct contact info is known.
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Round Rock, TX 78681
Blake
Job Details: 11/07/2023
Arrived on site to inspect cooktop. The customer informed me the LF element does not heat. I tested and found the element heating and cycling properly. I tested the element numerous times and did not find any failures. I instructed the customer to keep using the element and to let us know if the issue reoccurs. The unit is operating as designed at this time. W
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDB09
Near Austin, TX 78748
Luis
Job Details: 11/07/2023
"Arrived on site for water leaking,found frozen drain cleared drain flushed obstruction from drain checked water flow good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hutto, TX 78634
Gerald
Job Details: 11/07/2023
WDF330PAHS5 arrived on site to inspect a dishwasher not draining. Customer stated that when they moved in there was water inside of the dishwasher. They attempted to run the unit but the water would not drain. Placed the unit into service diagnostic mode and found no error codes. Attempted to drain the existing water but the water remained inside the unit. I could hear the drain pump running so I checked the garbage disposal inlet and found that the knockout plate was still in place. I removed the knockout plate and tested the unit again. The dishwasher drained as designed. No water leaks observed during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Liberty Hill, TX 78642
Gerry C
Job Details: 11/07/2023
KDTM404KPS1 Arrived to inspect no water. I found the issue was the circulation pump would not operate. The motor showed Mohms and was variable. I removed and replaced the Pump assembly and tested. The unit regained full function. No leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Spicewood, TX 78669
Scott
Job Details: 11/07/2023
Arrived on site for dishwasher not washing dishes. Ran diagnostics and got 6-4 error code . Found no water was entering unit . Checked float switch and found utensil under float . Removed item and re ran diagnostics. All checked normal no water leaks detected at this time. Job complete. Charged 162.36 collected 178.60 AUTHO FTL394
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Niederwald, TX 78640
Matthew
Job Details: 11/07/2023
"Arrived on site for a left front burner not igniting consistently. Found burner warped, causing inconsistent ignition. Replace burner head assembly. Tested and unit is now functioning properly. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Austin, TX 78748
Leonardo
Job Details: 11/07/2023
Arrived on site to test unit for unit making taping sound found upper spray arm hitting dishes on the bottom rack. Lifted upper rack to the high position test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Waco, TX 76712
Jonathan M
Job Details: 11/07/2023
Arrived on site for a dryer that is making abnormal squeaking sounds intermittently. Inspected unit and work area. The customer had a load of sheets inside the dryer upon entry and I could immediately hear the squeaking coming from what sounded like the rollers. Disassembled the dryer and did confirm that the lower left-hand roller was causing the squeak. Went ahead and replaced both rollers and idler pulley and tested the unit. The unit begin to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLW00
Near Leander, TX 78641
Lou
Job Details: 11/07/2023
"Arrived on site to inspect refrigerator temps. Upon further inspection, I found the unit turned off. Turned the unit on at the control and pulled unit out to check compressor. I found the compressor is operating and while testing, I used my black light to look for any dye leaks. I found no leaks. I placed my guards on the sealed system high and low ports and found the unit was low in refrigerant. I inspected the welds at the compressor and drier and found the heat loop tubing coming out of the compressor had a small leak as it was producing a small air bubble (photo). I advised the customer of my findings and advised that I would have to order parts and our office will schedule return service due to the difficulty of the repair. I am ordering the compressor, UV dye drier, access valve, R600 kit, LOKRING kit, NITROGEN, and CNOTE-PLACE ON CANCELATION LIST WITH ANY SEALED SYSTEM TECH, CNOTE-2 HIR JOB. The unit was left unplugged for safety.; ordrng 1 CNOTE (PLACE ON CANCELLATION LIST) and 1 R600KIT (R600 KIT) and 1 LOKRINGKIT (LOKRING KIT) and 1 CNOTE (2 HOUR JOB) and 1 NITROGEN (NITROGEN) and 1 W11370574 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 3 W11504448 (Lokring cap tube to drier)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Spicewood, TX 78669
Scott
Job Details: 11/07/2023
"Arrived on site for unit not making ice . Found unit not cooling at all . Both sections room temp. Compressor making buzzing noise . Replaced start relay and cap. Unit still buzzing and compressor pulling 3.9 amps . Ordering compressor , evap, service port ,uv drier ,r600 kit ,nitrogen weigh 3 hrs . No water leaks detected at this time. Call to set return ; ordrng 1 W11574734 (Compressor) and 1 W11598434 (Evap) and 1 Serviceport and 1 Uvdrier and 1 Nitrogen and 1 R600kit and 1 Weight3HRS"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS08
Near Temple, TX 76504
Tyler
Job Details: 11/07/2023
"Arrived on site for refrigerator needing previously diagnosed ice maker. Upon arrival reconfirmed issue and installed ice maker. Ran test harvest and found unit fill and functioning as designed with no leaks, call complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Spicewood, TX 78669
Scott
Job Details: 11/07/2023
Arrived on site for center burner not lighting . Found burner cap had warped slightly . Replaced burner head . Center burner is igniting properly now . No gas leaks detected at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA01
Near Lakeway, TX 78738
Luis
Job Details: 11/07/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Georgetown, TX 78626
Gerald
Job Details: 11/07/2023
WRT318FZDM10 arrived on site to inspect an ice maker not working. Examined the unit and found that the ice maker fill tube was not properly inserted into the ice maker. Adjusted and tested and the ice maker harvested and filled as designed. No water leaks observed during service. Unit 1213
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 11/07/2023
Arrived on site to test unit for center burner not igniting. Test unit and found clogged burner head. Cleaned burner head test unit and unit y test good. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ1
Near Leander, TX 78641
Maurice R
Job Details: 11/07/2023
"Arrived onsite for previously diagnosed parts. Installed pump and motor on the unit. Running unit in diagnostics cycle, the dishwasher completed the cycle with no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Round Rock, TX 78681
Blake
Job Details: 11/07/2023
Arrived on site to inspect dishwasher not drying. I put the unit into diagnostics and found no stored error codes. I ran a test cycle and took an amp draw of the heater at 8 amps. The unit is operating as designed at this time. I instructed the customer on detergent use and rinse agent. No leaks observed during service.
We serviced a
AMANA MICROWAVE
Model AMV2307PFB07
Near San Marcos, TX 78666
Andrey
Job Details: 11/07/2023
"Arrived on site to test unit for F1E4 error, tested unit found unit displaying error every time unit is started, removed panel and found multiple brackets holding panel in place broken, replaced panel and control per service manual, tested unit, unit is now running as designed, if this issue returns, upper and lower switch assembly will need to be replaced, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78704
Wesley
Job Details: 11/07/2023
Arrived onsite to unit 408 and corrected fill tube extension that had come loose and was leaking. Corrected by adjusting the extension for a better fit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Little River-Academy, TX 76554
Sterling
Job Details: 11/07/2023
On arrival verified broken Fc switch. Found FC switch was broken physically. Replaced Fc switch and all lights and functions came back online. Job complete. No leaks detected during service. Operational test is good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Elgin, TX 78621
Joe Z
Job Details: 11/07/2023
"F7-E1 tachometer missing or wrong signal . Raised unit to inspect lower components. Actuator, and motor are good. Found capacitor is out of capacitance. Need to replace capacitor. Replaced capacitor W11395618. Cleared error code. Test unit and is now operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Kyle, TX 78640
Leonardo
Job Details: 11/07/2023
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from owi sensor. Found sensor not sitting correctly allowing water to leak. Secured sensor correctly ran 2 test and no leaks present job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Liberty Hill, TX 78642
Gerry C
Job Details: 11/07/2023
"WRT518SZFM02 Arrived to inspect noise. The issue was the evap fan blades contacting ice. I found the evaporator fully encased in frost, with no indication of defrost system heat. Testing revealed the thermal safety fuse within the defrost harness had failed. I removed frost fro the evaporator to get the customer by and returning tech will need to replace the harness and defrost if required. No water connections to unit.; ordrng 1 W11609822 (Harness W/Thermal Fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Kyle, TX 78640
Matthew
Job Details: 11/07/2023
"Arrived on site for unit not cooling in either section. Upon arrival, tested unit and found compressor. Not running. Disassembled and inspected and found wiring harness to start device and compressor was detached. Secured harness and tested. Compressor now kicked on and unit is cooling. Customer will monitor temperature over 24 hours. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Pflugerville, TX 78660
Blake
Job Details: 11/07/2023
"Arrived on site to inspect OTR microwave not heating. I verified supply voltage. I ran the unit and verified the issue. I found no stored error codes. I can not hear the magnetron run. I am ordering the transformer, magnetron, capacitor, and diode to resolve. Office to order parts and schedule service. App#7307; ordrng 1 W11391712 (Magnetron) and 1 W10832024 (Mag thermostat) and 1 WPW10574736 (Capacitor) and 1 W11224856 (Cavity thermostat) and 1 W11545871 (Transformer) and 1 W11256462 (Diode) and 1 W11551761 (Interlock) and 1 W11551558 (Interlock)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Temple, TX 76502
Tyler
Job Details: 11/07/2023
"Arrived on site for dishwasher leaking water. Upon arrival found F8E4 in diagnostics. Found extremely soapy water left over under drain tray/float switch. Ran unit with just water for 45 minutes and found no signs of leaking. Did find customer wasnt using dishwasher soap and instead unsung dish/sink soap, instructed customer on using dishwasher safe soap and rinse aid for better drying. Documented issue with techline Austin sr#7737736240. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Taylor, TX 76574
Gerald
Job Details: 11/07/2023
WDP540HAMZ0 arrived on site for a dishwasher not draining. Customer stated that she has to drain the unit twice in order for it to fully drain. Checked the resistance of the drain pump and found it outside of operating range. Ordering a drain pump for return service. R/S for Tuesday 11/14. No water leaks observed during service.; ordrng 1 W10876537 (Drain pump)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Austin, TX 78704
Wesley
Job Details: 11/07/2023
Arrived onsite for airflow issue and found dryer lint trap housing clogged with lint. Disassembled and Repaired by removing the internal clog from the lint trip. Advised customer on repair. All checks good.
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS20
Near Austin, TX 78750
Paul
Job Details: 11/07/2023
Arrived onsite for a wall oven with the control not responding correctly. The customer showed me a video of the screen selections working but the selections on each side of the screen would not respond. The customer reset the power and everything started working and has worked now for two weeks. I found the oven not connected to WiFi. I connected the oven to WiFi and explained to the customer about the updates and what can happen if it is not connected. The customer tested the oven from his smart phone and the oven responds and works as designed. At this time the oven is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Round Rock, TX 78665
Wesley
Job Details: 11/07/2023
Arrived onsite and completed compressor replacement and gave full 30 minute vacuum of system. Held properly. Charged with 4.5 oz of r134a. Unit is now operating as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5200VQ1
Near Austin, TX 78725
Matthew
Job Details: 11/07/2023
"Arrived on site to replace faulty start switch. Replace start relay switch and tested and unit was still having intermittent issues. Unit will run for seven minutes at a time and then shut off, but will easily restart without issue by pressing start button. Appears unit has breakdown in the wiring harness. Ordering Harness , door switch, motor and timer. Office to reschedule ; ordrng 1 W10186129 (Harness) and 1 WP3406107 (Door switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Blake
Job Details: 11/07/2023
"Arrived on site to inspect top load washer. The customer informed me the unit is running wildly out of balance even on small loads. I found the basket is not within manufacturer specifications due to service pointer W11684122. I found the cabinet damaged due to this. I am ordering the basket, cabinet, and suspension to resolve. Office to order parts and schedule service. No leaks observed during service. ; ordrng 1 W10596395 (Cabinet) and 1 W11172199 (Basket)"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ2
Near Taylor, TX 76574
Gerald
Job Details: 11/07/2023
WFE975H0HZ2 arrived on site to replace previously diagnosed and ordered part. Removed and replaced the LF heating element and tested the unit. The heating element cycled as designed. Rand diagnostic test on the unit and the unit is operating as designed. Informed the customer on the operation of the unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Marble Falls, TX 78654
Miguel
Job Details: 11/07/2023
Arrived on site for washer not turning on. Entered unit in diagnostics. Found f8e1. Customer advised she has the hot water off due to plumbing. Confirmed no hot water to system. Found unit was noisy during spinning. Found back panel was not secured. Center was banging the cabinet. Removed back panel and corrected panel. secured drain line to water line. Advised customer of fault and that plumbing caused fault. Unit is now operating as designed. Call complete.
We serviced a
JENN-AIR RANGE
Model JGRP548HL05
Near Bertram, TX 78605
Gerry C
Job Details: 11/07/2023
"JGRP548HL05 Arrived to inspect beeping and blinking. The unit would blink three amber blinks on the left UI. I reseated all harness connections between the main control area and UIs and then entered service test mode. The unit began to function and I then found both bake ignition systems malfunctioning. Upon inspection, I discovered the ignition wires were not connected and after correcting, the unit operated as designed. No gas leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Seguin, TX 78155
Andrey
Job Details: 11/07/2023
"Arrived on site to test unit for door not sealing properly, tested unit found RC gasket has multiple gaps, leveled doors and molded gasket into place with heat gun, doors are now sealing properly job completed"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Marcos, TX 78666
Andrey
Job Details: 11/07/2023
"Arrived on site to replace previously diagnosed basket, belt, wash plate, suspension, gear case, shift actuator and cam, replaced parts and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5NHGXVQ01
Near Austin, TX 78759
Kimo
Job Details: 11/07/2023
Arrived onsite for a refrigerator with a DISPESNER TUBE THAT IS RATTLING AROUN. Upon inspection I found that the screw that holds the tube in place were left loose. I tightened it up and tested it and found that the tube now stays in place
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Del Valle, TX 78617
Matthew
Job Details: 11/07/2023
Arrived on site for unit not spinning the clothes out properly and making a loud noise. Upon arrival inspected unit. Found actuator arm not engaging. Fully causing cam to stick and grind. Unit would not go fully into spin mode. Replace cam assembly and actuator. Tested and unit is now operating with no noise . Job completely.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78626
Gerald
Job Details: 11/07/2023
WRS325SDHZ08 arrived on site to inspect a refrigerator ice maker not making ice. Customer stated that temps are fine. RC=37 FC=9(and dropping). Upon inspection I found that there was ice in the ice maker. Attempted to run the ice maker test and the unit did not perform. Removed power from the ice maker and restored it and the ice maker did not cycle to the home position. Removed the ice maker and tested the voltage and found 123VAC going to the ice maker. Replaced the ice maker and applied power and the unit found the home position. Ran the ice maker test and the unit performed as designed. No water leaks observed during service.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Temple, TX 76502
Tyler
Job Details: 11/07/2023
Arrived on site for dryer needing thermistor. Upon arrival found thermistor working within specs. Inspected heating hardware and found no failures. Found L2 connection on terminal block was fried. Replaced terminal connection and reassembled and tested unit. Found dryer working as designed. Call complete ; ordrng 1 279318 (Terminal kit Truck stock)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 11/07/2023
"Arrived on site to replace dispenser board, per tech line and previous diagnosis. Replaced dispenser board, tested unit, unit is running as intended. Job complete."
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Marble Falls, TX 78654
Miguel
Job Details: 11/07/2023
"Arrived on site with new basket and suspension. Removed top panel. Replaced basket and suspension, verified operation. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Austin, TX 78702
Wesley
Job Details: 11/07/2023
Unit needed to be reset following repeat oversudsing error. Unit is now operating as designed. Unit suds are worked out of the unit. All checks good.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Andice, TX 78628
David Z
Job Details: 11/07/2023
"Arrived on site to diagnose oven heating past set point. On recent inspection the inspector noted the temp moved past 25 degrees and noted this as out of spec. Advised that per whirlpool there is no documented limit to temperature swings, as long as average temp matches set point. Customer has been using the oven with no issues. Unit working as designed. Advised on proper use and care of unit. Call completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Elgin, TX 78621
Joe Z
Job Details: 11/07/2023
"F0-E3 overload , F7-E6 motor circuit open. Raised unit to inspect lower components. Test capacitor and is good. Test motor and is good. Found failed cam has caused actuator shifter arm to fracture. Need to replace cam and actuator. During replacement of cam found some plastic shavings cleaned shaft with brush. Installed new cam and actuator. Cleared error codes and test unit by running an automatic test cycle. At end of test, cam is not sliding up and down gear case shaft correctly causing actuator to make non stop loud clicking. Need to order gearcase , agitator and come back with another actuator and cam in case they were damaged during testing. Office to reschedule ; ordrng 1 W11449840 (Gearcase) and 1 W11481722 (Actuator) and 1 W10721967 (Cam) and 1 W11550891 (Agitator)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Cedar Park, TX 78613
Paul
Job Details: 11/07/2023
Arrived onsite for a dishwasher to replace the previous diagnosed parts. I found the outer door panel I was sent with was black instead of SS. Ordering W11416371 SS outer door panel. RS for Wed 11/15.; ordrng 1 W11416371 (SS outer door panel)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Kyle, TX 78640
Leonardo
Job Details: 11/07/2023
Arrived on site to test unit for no power. Test unit and found correct voltage. Tallest fuse and fuse was open. Replaced fuse test unit by heating water for 1 minute and unit test good job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Burnet, TX 78611
Miguel
Job Details: 11/07/2023
"Arrived on site for refrigerator door not closing, found mullion hit the refrigerator door, removed and replaced mullion flapper. Found door gasket is already torn. Advised customer to open right side first to prevent problem. ; ordrng 1 W10830046 (Gakst)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Leander, TX 78641
Lou
Job Details: 11/07/2023
"Arrived on site to inspect dryer door cracked. Upon further inspection, I found a crack in the outer door glass but on the inside of the door (photo). When I disassembled,bled the door, I found it was a string of glue that had been left behind at the manufacturer. I removed the glue and reassembled,bled the door and tested operation. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78722
Joe Z
Job Details: 11/07/2023
"Arrived on site for not dispensing ice. Upon arrival,test unit and auger motor is not energizing when call for ice is made. Removed motor bracket for inspection and connections are secure. Checked voltage at motor when call for ice is made an only getting 2 v. Contacted SW for assistance. Test voltage at control P3 -pin 1 BLU to P1 pin 2 wht. Made call for auger motor. Can here relay click, but not getting 120v to motor harness. Need to order control. Ordering control. Office to reschedule. ; ordrng 1 W11558182 (Control)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Austin, TX 78758
Kimo
Job Details: 11/07/2023
Arrived onsite for a dryer with a timer that will not advance. Upon arrival I ran the unit in a normal cycle and found that it would not advance. I replaced the timer and tested the unit and found the unit now operating as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Austin, TX 78727
Kimo
Job Details: 11/07/2023
"Arrived onsite for a DW that seems to not being drying the dishes and the end of the cycle. Upon arrival I put the unit in diagnostic and found codes stored. f6e1 Inlet Water - Low/No Water and F6E2 Inlet Water - Fill Valve Electrical Problem. But the unit would fill with water every time I replaced the control as it may be reading the info from water inlet flow meter wrong, I ran the unit in diagnostic again this time making sure the heater got voltage with it did and heated like normal. I did notice the customer are using pods and at the time was using too much rinse aid I advised the customers on detergent use as at times the temp sensor can be tricked by the excess soapsuds and lock the heater out at the end of the cycle. And I am having the customer monitor the unit to see if the performance gets better"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Cedar Park, TX 78613
Maurice R
Job Details: 11/07/2023
"Arrived onsite for dishwasher not completing cycle. On inspection found the clean lite and the door light flashing. I pulled the bottom cover off and found evidences of water in the over flow tray. On further inspection found that the water is running down the door into the tray, the inner door gasket is bad. Ordering a gasket. ; ordrng 1 W11414078 (Inner seal)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near New Braunfels, TX 78132
Andrew
Job Details: 11/07/2023
"Arrived on site to replace tub, and suspension kit ordered on previous trip. Upon closer inspection found a bad tub ring, splutch assembly and gear case on return visit. Replaced tub, tub ring, and suspension kit, splutch assembly and gear case. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Austin, TX 78747
Leonardo
Job Details: 11/07/2023
Arrived on site to test unit for gas smell. Test unit no leaks present at this time. Turned oven on and can smell gas from the initial of the oven normal operation job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Pflugerville, TX 78660
Blake
Job Details: 11/07/2023
Arrived on site to inspect dryer not drying clothes. I found good heat from the unit but found poor airflow. I instructed the customer to get their house vents cleaned before using the unit further. I also found the door seal damaged. I am ordering the door seal to resolve. ; ordrng 1 W10906683 (Door seal)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/07/2023
"Arrived on site for washer needing previously diagnosed rebuild. Upon arrival installed parts. Tested and found unit working as designed with no leaks, call complete"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Waco, TX 76705
Jonathan M
Job Details: 11/07/2023
"Arrived on site for a wash machine. That is not starting cycle. Inspected unit and work area. The customer advised the unit just buzzes and well go straight to the complete section of the unit without filling up with water. I did confirm the customers complaint and checked underneath. Found the capacitor, dragging on the floor, causing the issue. Replace the capacitor but also found a broken wire removed from the connector on the capacitor. Removed the connector piece and hooked up the wiring to a new connector and added shrink wrap to the wiring to keep it in place. Tested the unit and the unit is now working and operating as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHB1
Near San Marcos, TX 78666
Andrey
Job Details: 11/07/2023
"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, replaced sump and motor and tested, unit is now running and designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model JJW2830IL01
Near Austin, TX 78744
Matthew
Job Details: 11/07/2023
Arrived on site for shattered door glass. On arrival inspected unit. Found outer door panel glass was shattered. Replaced door panel and badge . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Bertram, TX 78605
Gerry C
Job Details: 11/07/2023
"WRT318FZDM06 Arrived to install previously diagnosed and ordered part. I removed and replaced the compressor due to possible contamination and inspected the capillary tube. I found the portion of the cap tube within the evaporator entry point was plugged and after removing and replacing the affected section, the issue was resolved. I vacuumed and charged the system and it operated as designed. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78704
Wesley
Job Details: 11/07/2023
Arrived onsite to unit 416 and found unit ice maker not operating due to valve power supply molex pin loose connection. Restored connection unit is now resumed ice production. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78754
Joe Z
Job Details: 11/07/2023
"Arrived on site for unit squeaking. Upon arrival, test unit and can hear squeaking coming from under drum. Removed drum for inspection. Found left support wheel is fractured and squeaks when turning. Need to replace support wheels. Replaced wheels using repair kit 4392065. Test unit and is operas designed. Job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Jarrell, TX 76537
Sterling
Job Details: 11/07/2023
"On arrival verified complaint of noise. Found machine is squeaking. Replaced repair kit which was rollers, belt, and idler. Ran another cycle and no more squeak. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Leander, TX 78641
Lou
Job Details: 11/07/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the airflow to the unit and found it passed the first test (photo). When I went to test the unit for heat, the unit failed to turn on. I verified voltage at the wall and unit. After cycling power, the unit turned on. I found the neutral was wired with the ground at the terminal block and corrected. I tested temps at the vent tube at the back with my multimeter and thermal couple. On High temp, the temperature reached 152 degrees and on medium setting, the temps reached 145 degrees; both temp readings are within range of the manufacturer settings. I tested the components at the back and found the fuse, thermal cutoffs and thermostat were all good. I removed the element and found the middle metal plate was blackened and beginning to warp. I replaced the element and retested the unit and it is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78730
Kimo
Job Details: 11/07/2023
"Arrived onsite for a refrigerator that has stopped cooling in both sections. Upon arrival I performed a temp test and found that in the RC the temp was at 21* and in the fc it was 20* with the unit set to its coldest setting, I gained access to the compressor and found that it was running along with the condenser fan. I performed a amp test on the computer and found that it was pulled .5 amps. I the gained access to the Evap and found that it had no frost pattern. The customer did advise me that the unit had been run all day before I showed up. I am ordering a ss 2hers. ; ordrng 1 W11579351 (EVAPORATOR) and 1 W11580057 (COMPRESSOR) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 1 R600 (R600)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Manor, TX 78653
Joe Z
Job Details: 11/07/2023
"Arrived on site to install previously ordered parts. Had to manually thaw icemaker and tube for removal. Thawed out ice. Replaced valve W11455388, icemaker W11455232, and tube W11677731. Ran harvest test. Unit harvest and filled correctly. No leaks present at this time. Job complete"