Arrived on site for an electric dryer model WED4815EW0 that is taking multiple cycles to dry clothes. Inspected unit and work area. The customer advised that they have cleared the vent hose, which has helped, but they still have to run normal clothes twice on 60-minute timed dry cycles to dry them. I tested the dryer and found the unit tumbling and heating. I gained access to the rear and checked cycling temperatures. I found temperature cycling between a 125F and a 165F, averaging a temperature of a 145F. I went to check airflow out of the back of the dryer with the vent hose attached and found the door seal completely frayed andpieces broken off. See photo. Ordering the door seal for full repair and rescheduling the customer to 4/30. No parts were installed.; ordrng 1 W10861521 (Door seal)

WTW4816FW3 Arrived on site for a washer with long drain issues. On arrival,I verified the issue of long drain a failed control board. The washer had other issues as well . F8E3 failed water valves and F7E5 a failed actuator. I installed the new control board to find out that it is defective . Im ordering a new control board and rescheduling. ; schdld next appmnt for 4/27 MON !

Arrived onsite for washer WTW4855HW3 drain pump running continuously. Found stored error F3E1 pressure system failure. Code wouldnt reset. Replaced control W11607637. Calibrated and tested. Unit is now functioning properly. Job complete

Arrived on site for fridge rolling forward when opening doors . Found fridge leveled too far forward . Leved fridge . Unit is no longer rolling forward . No water leaks detected at time of service. Job complete

Arrived on site unit 719 for customer complaint of unit not filling with water. I found issue with water valve. I replaced valve, unit tested good. Part used w11038689 unit is vacant

Arrived on site for refrigerator WRS588FIHZ00 with issue of unit is not cooling as well as it should be. Upon arrival, ran temperature test. Get 19 in Freezer section and 43 In refrigerator section. Compressor and both condenser and evaporator fans are currently running. I inspected ice container and ice is clumped. I inspected freezer and there is no ice buildup on evaporator. I recommend a r134a sealed system repair. Ordering compressor compressor, dye drier, access valve valve and 2 hour weigh time. Office to reschedule ; ordrng 1 W10780378 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve)

MVWC565FW2 Arrived on site from previous visit to install part. I installed the motor calibrated and then tested the washer . The product is working as it is designed with no water leaks visible from the main water supply.

Arrived on site for a dishwasher model ADB1400AMS1 that is not draining. Inspected unit and work area. I confirmed the customers complaint as the unit was full of water and i couldnt get it to drain. I used a shop vac to remove the water and checked the drain pump. I found the impeller off the drain pump had broken and was stuck in the drain pump housing. I replaced the drain pumpW10876537 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete.

Arrived on site to diagnose dishwasher leaking during the heating cycle. Ran unit through a standard wash cycle and initially found no signs of leaking. Activated the heating element and allowed the unit to run for approximately 2 minutes. Upon reinspection, the unit began leaking immediately once heat was introduced. Based on findings, determined the leak is likely related to the heating system and surrounding components. Will order and replace the heating element, feed tube, sump assembly, motor, and control board on return visit to fully resolve the issue rescheduled for Thursday the 30th per customers request. ; ordrng 1 W10518394 (Heating element) and 1 W11627532 (Tube feed)

Arrived on site for a dishwasher KDTM405PPS1 not dispensing. Ran a testcycle and verified the issue. Found an f10e1 error for the dispenser. I replaced the dispenser w11412300 and tested in quick wash. The dispenser opened as designed. While testing the customer played a video of what sounds like the diverter moaning. Im ordering a W11662107 diverter for the return visit. Office will need to reschedule. ; ordrng 1 W11662107 (Diverter)

Arrived on site to look at model MVW4505MW2 for customer complaint of damaged cabinet upon delivery, installers used a dolly and damaged the front left corner of cabinet. Ordering cabinet ; ordrng 1 Cnote (2 hour job) and 1 W10676680 (Cabinet) and 4 W11213957 (Feet)s

Arrived on site to follow up on oven KOES530PPS01 tripping breaker. On arrival customer showed me the breaker box, and breaker was not tripped. I reset it to test. I found oven lights are on, but panel is off and unresponsive. When breaker tripped it was during air fry with some steam present. Ordering a new console, to be replaced with the control. Called findings into safety. ; ordrng 1 W11755761 (Console) and 1 W11448962 (Control)

Washer WTW4855HW3: Verified pressure systems fault and drain pump running continuously. Removed and replaced control board w11607637 Recalibrated; washer ran auto test, filled, agitated, drained, and spun. Advised tenant that Only the control board is covered; unit is out of warranty. If there are any other issues with it, hed have to contact his leasing office and theyd have to set up a service call for out-of-warranty. NO WATER LEAKS OBSERVED DURING SERVICE.

Arrived on site for a refrigerator model WRSC5536RZ01 that is leaking from the front of the refrigerator. Inspected unit and work area. The customer advised that the unit was working fine for a few days, and then when they came back from church on Sunday, they found about two cups of water on the floor. They advise that they turned the water off to the machine, and it has not been leaking since. I gained access to the evaporator and found no evidence of any defrost issues or ice forming in the drip pan. I found no evidence of any ice inside of the freezer. I turned on the water to the machine and tested both the water dispenser and the ice maker fill dispenser. I found water leaking from the fill tube quick connect on the dual valve side. I attempted flipping the quick connect to see if the issue was a quick connect issue or a water line issue. I still found water leaking out of the fill tube from the dual valve. I removed the tube from the quick connect and found a rough edge on the tube. I cut the tube down to remove the rough edge of the tube and reconnected the water line to the quick connect. I tested the ice maker fill dispenser multiple times and then could not get the unit to leak again. I did advise the customer to keep an eye on the unit but advised that everything appeared to be working and operating as designed. Call complete.

Arrived on site to apartment 143 for washer WFW560CHW4 with issue of not getting water. Upon arrival, inspected unit. Found water supply is off. I turned water on and test unit. Unit is operating as designed. No leaks present present. Job complete

Arrived on site for dryer door handlr had broken off. Replaced handle and tested unit is now functioning properly and as designed to job completed

Arrived on site to apartment 142 for dryer WED5620HW2 with issue of drum is unbalanced. Upon arrival, test unit and the drum makes a clunking sound when rotating. I found there is a ball of adhesive on drum causing the issue when turning on support wheels. I removed debris and test unit. Unit is operating as designed. Job complete

wdp540hamz4 Arrived on site for a dishwasher door falling down fast when opened. On arrival, I tested the door and it was actually normal wear and tear . I explained to the client that when the product is brand new, the springs are tight, causing the door to come down slow. After time it loses its tension, causing a smooth opening. Product is working as its designed no parts used no water leaks visible from the main water supply.

Arrived onsite for buzzer not working. I confirmed buzzer doesnt make a sound and its not muted. I replaced the W11783797 cntrl and tested for 15 min. Unit reached the end and buzzer is now going off. Call complete.

Arrived on site to test unit for starting by itself, tested unit found vent failed causing excessive amount of moisture to accumulate around control causing erratic behavior, replaced control (W11683480) and Vent (W11682810) and tested unit is now running as designed called safety to document case #23260334, no leaks detected job complete

Arrived on site to test unit for not working properly, tested unit found failed lid lock and harness, replaced lid lock (W11570519) and harness (W11643601) and tested unit is now running as designed no leaks detected job complete

Arrived on site to diagnose oven door not sitting correctly. Spoke with the customer to confirm the issue and inspected the door alignment. Tested the unit and verified that the door was not closing evenly, with the left side sitting lower than the right. Removed the oven door and disassembled the front glass panel to gain access to the hinge assemblies. Inspected both hinges and found the left hinge slightly bent, causing improper alignment and preventing the door from seating correctly. Replaced the faulty left hinge and reassembled the door. Reinstalled the door onto the unit and tested operation multiple times to ensure proper alignment and smooth opening and closing. Verified that the door now seals correctly and sits evenly on both sides. Unit tested good. Job complete.

Arrived on site unit A to look at model WTW4955HW3 for customer complaint of unit leaking water into machine and running drain pump constantly. I found issue with the control board as well as the valve. I replaced control and valve, unit tested good with no leaks after repair. Parts used w11038689 and w11608056

Arrived on site for washer not spinning out load . Ran diagnostics no error codes . Can feel resistance when turning drum bye hand . Can hear ticking when in high spin . Maybe something in-between tub and basket or failing rear bearing . Ordering tub . Will need 2nd man . No water leaks detected at time of service. Call to set return ; ordrng 1 W11378552. and 1 2ndman

Arrived on site to test unit for not heating or washing dishes. Upon arrival customer stated unit does not fully dry dishes and top rack does not get washed approximately 50% of the time. Installed clear door and initiated test cycle; observed no water flow to upper spray arm and arm not rotating. Removed upper spray arm and inspected, found spray ports restricted with organic debris. All other components properly engaging. Determined upper spray arm and manifold replacement required. Advised customer drying performance will improve once rinse aid conditions tub surface and recommended opening door after cycle completion. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11550106 (Upper spray arm) and 1 WPW10340683 (Manifold)

Arrived on site to apartment 3818 for refrigerator WRFF3236RZ00 with issue of not making ice. Upon arrival, test icemaker and is not responding. I removed icemaker to test voltage st harness. Voltage is correct. I replaced icemaker W11692144. Test unit and is operating as designed. No leaks present. Job complete

Arrived on site for dryer not drying . Got 3-2 error code . Ran temp checks in timed dry . Unit is cycling properly. Ran normal cycle with wet items and unit went into cool down after couple minutes. Replaced sensor WPW10298258 from truck stock . Retested unit with air flow meter and temp checks . Getting indicator of restrictions in air flow . Found out side vent cover painted shut . Advised maintenance to clean vents . Job complete

Arrived onsite for refrigerator WRQA59CNKZ00 upper light module out. Inspected and found led module needed replacement. Replaced W11470191. Unit is now functioning properly. Job complete

Arrived on site to look at model WDT730HAMZ1 for customer complaint of unit not starting cycle, found issue with the valve. I replaced valve, unit tested good, no leaks after repair. Part used wpw10327249

Arrived on site for upper rack falling down . Found adjuster wheels broken off . Replaced both adjuster with kit . Also found right track stop front missing . Replaced stop with truck stock WPW10508950. Nomother issues found . Nomwater leaks detected at time of service. Job complete

Arrived onsite for unit tripping breaker. Per builder request I replaced the bake and broil elements and ran the unit to 500 degrees and set a cook timer. Resident will turn off unit after timer beeps and unit is now heating as designed. Call com0lete.

Arrived on site for ice dispensing on its own. Upon arrival with GC assistance, determined the unit is overheating due to unit installation causing electronics to overheat resulting in intermittent electrical failure. Pictures attached to the ticket. Issues started around May of 2024 where the ice in the ice maker would melt and refreeze, the ice door flapper would stay stuck open, water and ice dispenser would work intermittently and mainly the ice dispenser would spit ice by itself until the ice bucket is empty. Replaced door ice flapper mechanism and right door gasket on 5/8/24. Replaced dispenser paddle, water guide and door ice separator on 5/23/24. Replaced main control board and both door user interfaces on 6/19/24. Replaced left door assembly, ice maker and panel user interface on 9/11/24 and finally replaced main control board and both user interfaces again on 4/28/26. Called tech support and spoke with Andrew SR#23291859 and stated not to replace any parts any further and customer will have to reach out customer care of any resolution. Informed customer and agreed to call customer care. Replaced W11557001 ice maker due to calcification in the nugget tray. No water leaks detected at this time

Arrived on site for washer MVWB765FW0 throwing F5 error. Checked errors and found F5E3, F0E3, F0E5, F2E1. When basket is in motion you can also hear scraping from bottom end. I examined unit and foind gearcase is leaking, and leaked onto the rotor / stator / slider causing noise and scraping. Console also has an F2E1 error, but lock seemed fine. Based on damage observed, unit will need Rotor, Stator, Slider, Gearcase, Console, and possibly latch. Set return for 4/29. ; ordrng 1 W10919546 (Console) and 1 W11611438 (Control) and 1 W10754161 (Rotor) and 1 W10754158 (Stator) and 1 W10734521 (Slider) and 1 W11393685 (Gearcase) and 1 W10754448 (Clutch) and 1 W11550891 (Agitator)

Arrived on site for electric dryer MEDC215EW1 that would not start. Inspected unit and work area. The tenant advised that maintenance resolved the issue initially, but it recurred, so a vent cleaning company was sent. Tested the unit and confirmed it would not start. Checked voltage to the unit and found proper voltage and polarity. Accessed the back of the machine and checked thermal fuse, which was open. Checked heating element and found proper resistance. Checked for grounding between heater and housing; found no continuity. Visually inspected an element and found no issues. Replaced thermal fuse WP3392519 and tested unit with vent hose detached. On high heat timed dry cycle, temperatures fluctuated between 122F and 164F three times and would nake a full temperature cycle within 65 seconds, averaging 143F. This confirms that the operating thermostat is working per manufacturer specs. Tested with vent hose attached and fully extended (no kinks). On high heat timed dry, temperatures fluctuated between 127F and 158F, averaging 142F but found the temperature cycle took 84 seconds, indicating a slight airflow restriction. I called Whirlpool Techline and spoke to Austin SR# 23295299. He advised that based on all service history and checks, the issue would be with the venting within the home. He advised the dryer is working and operating as designed and the thermal fuse will continue to fail under the current venting conditions. I advised the customer of all findings. Call complete.

NED4655EW1 Arrived on site for a dryer, taking longer to dry. On arrival, I tested the ventilation to clients homes, and it was in terrible condition. I recommended that a professional company go out and clean the dryer ducts ASAP. The product is working as its designed no parts used.

Arrived on site for unit not heating. Upon arrival checked incoming voltage to terminal block and found it was good. Ran vent tester and found poor airflow with vent attached and good without it. Proceeded to disassemble unit and ping excessive lint near the heater. Proceeded to replace WP3387747 element and 279973 thermal cutoff. Tested unit and now unit is functioning as designed .

Arrived on site to apartment 211 for dishwasher KDFS424SPS0 with issue of door hard to open. Upon arrival, inspected unit. Test door and is operating correctly. I explained to customer that the design of hinges on this model are spring loaded and have more tension then previous models. Unit is operating as designed. No leaks present . Job complete

Arrived on site to test unit JBZFL30IGX10 for no ice production. Upon arrival customer stated ice production has ceased and has not resumed. Verified issue with no ice present in bin. Removed ice maker cover and found ice buildup in bottom right corner causing bail arm to freeze and stop ice production. Once production ceased, fill tube heater disengaged allowing fill tube to freeze. Per TSP W11757132, UI replacement required. Also recommend replacing ice maker and applying food-grade grease to ice maker motor-to-housing gap to prevent water migration. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11763848 (UI) and 2 WP542638 (Silicone grease)s

Arrived on site to test unit for F9E1, tested unit found failed pressure switch, replaced switch (W11316246) and tested unit is now running as designed no leaks detected job complete

Arrived on site to test unit WTW4855HW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11607637) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete.

Arrived on site to test unit for no power, tested unit found unit is receiving voltage but not starting, found thermal cutoffs and heater is good but thermal fuse is shorted, replaced fuse (WP3392519) and tested unit is now running as designed job complete

Arrived on site to install previously diagnosed and ordered parts. Per the previous techs diagnosis, I removed and replaced the ice maker housing adaptor and ice maker fan and while in the process, I found the fill tube frozen. I tested the fill tube in diagnostics test 19 and found it getting 122V, but was not heating the tube. Therefore, I removed and replaced the fill tube heater and sealed off the gaps between the adaptor and housing, around the air vents at the back wall, and around the gap where the fill tube enters the housing with permagum from my van stock (212643). Reassembled the RC compartment and then disassembled the FC section to gain access to the air vents above the evaporator on the left side and found condensation built up on the top of the FC door. I checked the crisper drawer and it is fully closed. I closed the FC door and found the gasket is sealing all the way around. From the build up, it appears that the FC door may have been left cracked open at some point. I found no ice built up in either vent. I reassembled the FC section and tested the ice maker in test 56 and found no error codes then tested in test 57 and the ice maker harvested as designed. Could not test the fill tube due to the tray being full of water. I recommended that the customer monitor the unit. Unit is currently operating as designed and no water leaks observed during service, job completed. 212643, W11087201, W10846539, WPW10635022

WTW8240YW0 Arrived on site from previous visit to install parts. I installed the hub,bearing kit and used bearing installing kit. After installing parts I ran diagnostic then a quick wash product is working as its designed no water leaks visible from the main water supply.

Arrived on site for a refrigerator WRX735SDBM04 with low water pressure at the dispenser and icemaker. I removed the filter and the dispenser is operating as designed. I explained this to the customer and advised about a inline filter behind the refrigerator to help her situation. No other issues found.

Arrived on-site for washer model MTW7200RF1 to replace previously diagnosed part. Removed and replaced drain hose from drain pump to back panel w11035296. Ran auto test; unit filled, agitated, drained, and spun. Washer working as intended. No leaks detected at times of service.

Arrived on site for water not working with filter, removed and replaced filter housing, installed new filter. Verified operation. Removed water from filter until clear. Call complete

Arrived on site to test unit WTW8500DC0 for clothes wet at the end of a cycle. Upon arrival customer stated unit stops mid-cycle and clothes do not wash properly. Entered service mode and found F7E5 (shifter failure) and F7E6 (motor circuit loss of phase) error codes stored. Cleared codes and initiated test cycle; during agitation motor energized and spun but washplate remained stationary. Removed washplate and confirmed stripped splines. During spin attempt basket failed to engage. Determined multiple drivetrain component failures including gearcase, slider, clutch, stator, rotor, and washplate. Ordering parts, no parts installed, rescheduled for 04/27 PM per customer.; ordrng 1 W11393685 (Gearcase) and 1 W10754161 (Rotor) and 1 W11130356 (Suspension) and 1 W10754158 (Stator) and 1 W10752283 (Washplate)

MVW4505MW2 Arrived on site for a washer off balance. On arrival, I verified the washer being off balance. I titled the washer back and found the two right legs about to fall off . I screw all for legs ran diagnostic no error codes. After running a test run I heard the splutch grinding. I replaced the splutch, inspected the gearcase no oil leaks. I calibrated then tested product is working as its designed no water leaks visible from the main water supply.

Arrived on site for microwave not heating. Removed cover. Transformer is getting proper voltage. Just buzzing instead of heating. Replaced magnetron, diode and capacitor. Verified operation. Call complete

Arrived onsite for oven not heating properly. I found the glow coil taking a long time to cause ignition, found ignitor failing and is causing the unit lose a lot of temp when trying to cycle on again during swings. Customer also stated the front door trim is broken and I confirmed it is broken and not able to be put back on. Ordering W11176456 Front dor and ignitor wasnt recieved during time of service. Office to RS for oos parts and the ignitor when on hand.; ordrng 1 W11176456 (Front dor)

Arrived ondite for unit with no response. I found the harness from the control to the drain pump reading 2.7kOhms indicating a failed harness, i also found the door latch to not be responding indicating a new latch is needed aswell. Ordering the latch and harness for return visit and office will need to rs.; ordrng 1 W11670519 (Latch) and 1 W11789510 (Hrns)

Arrived on site for fridge leaking water. Inspected unit found source of leak is coming from main valve from wall water supply to unit. Replaced valve and tested unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site to test unit WTW4955HW3 for loose agitator. Upon arrival customer stated agitator had disconnected. Inspected agitator and found guide pins stripped preventing proper engagement when securing. Replaced agitator (W10836692) and secured with provided bolt. Tested unit and verified proper agitation and operation. Unit is now running as designed, no leaks detected, job complete.

Arrived on site to inspect dishwasher KDTM604KPS2 noises. Upon further inspection, I placed the unit in diagnostics showing error code F3E2-OWI sensor not calibrating. I cleared the code and continued with testing and found that when the sump motor begins to pump the water through the manifold, it makes a moaning noise. I pulled the unit out to gain access to the sump assembly and removed and replaced the sump assembly and retested. The unit continues to make the noise. After further evaluation, I found that the diverter disk is struggling to turn and allow the water to flow to each spray arm. I am ordering the diverter disk and diverter cover and the office will schedule return service. No water leaks observed during service. W11416362; ordrng 1 W11416362 (Sump assembly) and 1 W11679656 (Diverter housing) and 1 W11662107 (Diverter disk)

Arrived on site for washer making noise and not agitating. Ran diagnostics got shifter error code . During agitation unit is making loud screeching noise. Found actuator arm stuck and cam worn down . Replaced actuator and splutch kit W10721967 from truck stock . Ran calibration and diagnostics test wash. All checking normal. No water leaks detected at time of service. Job complete

Arrived on site to test unit WTW8127LC1 for clunk noise. Upon arrival customer stated she has heard a clunking noise during agitation. Entered service mode and found no stored error codes. Ran test cycle with all components properly engaging. Could not duplicate noise. Inspected drivetrain and observed potential wear on slider. As precautionary replaced slider (W10734521) and rotor (W11260238). Ran calibration cycle successfully followed by test cycle; no abnormal noises present. Unit is running as designed, no leaks detected, job complete.

Arrived on site for a freezer model WZF79R20DW08 that jas a door that wont lock. Inspected unit and work area. The customer advised they had someone out who adjusted the door, and now it seems to lock, but he figured he would just make sure everything is working properly. I tested the unit and confirmed the lock was making connection and keeping the door locked. I found no issues with temperature or with the latch assembly . I advised the customer that the unit is working and operating as designed. Call complete. No leaks were present during service

Arrived onsite for intermittent icemaker. I found ice inside the mold but not kicking out. Found icemaker motor losing postion/stripped gears causing the unit to intermittently kick out ice. I replaced the W11692161 icemaker and power cycled unit. Unit filled immediately and will now make ice. Call complete. No leaks.

Arrived on site to replace previously diagnosed parts, replaced left and Right RC doors (W10815695), (W10815787), LED modules (W11683242), left and right deli drawers (W10815678), (W10815669), ice maker (W11658802), Harness (W11170612), evaporator harness (W11249952), evaporator motor (W11087438), 3 controls, (WPW10624574)(W10804160)(WPW10675033) and tested unit is now running as designed no leaks detected job complete

Arrived onsite for oven WOES3030LS01 door not closing properly. On arrival found the outer door glass shattered. Customer stated they went to grap a pan that was stored inside and closed the door, then it shattered. Advised customer that this may not be covered. Spoke with claims , MS, and claims will contact builder on how to move forward.

Arrived on site to test unit WED8127LC3 for not starting. Upon arrival customer stated there are intermittent periods where power button does not respond, but when it does respond unit operates normally. Tested console inputs and verified all keys responding at time of service. Disassembled console and observed corrosion present on console circuitry and connector interface. Determined intermittent UI failure due to moisture intrusion. Recommend replacing console and console harness. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11778760 (Console fascia) and 1 W11164312 (Console harness)

Arrived on dishwasher not working correctly. Found wash motor error code . During test wash motor is not washing . Replaced sump and motor . Ran diagnostics. All checking normal. No water leaks detected at time of service. Job complete

Arrived on site for unit making banging sound washer is brand new. Inspected unit ran diagnostics found no stored error codes ran test cycle unit completed cycle with no issue. Inspected unit further found tub and basket not leveled properly no play in the front allnis in the rear. Adjusted leg to level tub and basket. Also showed and informed customer how to properly use and load unit. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for refrigerator JS42PPDUDE01 with issue of icemaker dripping internally, slowly. Upon arrival, customer explained and demonstrated issue. There is a very small amount of water dripping over icemaker causing small ice cycles to form. I ran a harvest test and completed harvest and filled correctly. I observed ice maker and there are no leaks from water tube, funnel or tray mold. I believe the issue is from unit being slightly out of level leaning slightly forward.

Arrived on site to look at model WFES3030RS0 for customer complaint of unit tripping the breaker. I tested unit and found issue with the control board. I replaced control, tested unit, unit tested good. Part used w11696067

WDP540HAMZ4 Arrived on site for a dishwasher with the start button not working. On arrival, I verified the a failed control board. I replaced the control board then tested product is working as its designed with no water leaks visible from the main water supply.

WFE540H0AS1 Arrived on site for a range with a blacked out panel. On arrival, I verified the issue the control board is needed for the repair. Part was ordered, but it didnt arrive on time to go out. I rescheduled the client for 4/27/26; schdld next appmnt for 4/27 MON !

Arrived onsite for noisy machine. I found the issue to be a clicking noise while running. I replaced the 4392067 repair kit and tested unit. I found the unit to now sound as designed and explained to the customer that it will make some noise due to the drive system working with the rollers. Customer understands and it now sounds as designed. Call complete.

Arrived on site to inspect washer model WTW4855HW3 continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11607637

Arrived on site to diagnose dishwasher not operating properly. Upon inspection, ran diagnostics and found error code F8E4, indicating water detected in the leak pan. Pulled the unit out and accessed the bottom pan, where soapy water was present. Removed all water from the leak pan and thoroughly dried the area. Reassembled the unit and tested operation. Dishwasher ran through cycles properly with no further error codes present. Based on findings, determined the issue was caused by over-sudsing from excessive or incorrect detergent use, which led to water accumulating in the leak pan and triggering the error. Advised customer on proper detergent type and recommended using the correct amount to prevent recurrence. Unit is now functioning as designed. Job complete.

Arrived onsite for washer WTW4816FW3 drain pump running continuously. Replaced control and and part was defective out of box. Ordering control. Spoke to office and confirmed return Friday the 24.; ordrng 1 W11603810 (Control)

Arrived in site to inspect refrigerator JBSS48E22L00 no cool. Upon further inspection, I placed my gauges on the sealed system and found pressures at approximately-12/150psi. I tested temps in the FC=12 degrees and RC=60 degrees. I gained access to the evaporator in the FC section and found frost building up on the evap cover. I found the evaporator engulfed in frost/ice. I placed the unit in diagnostics andmchecked error codes ahd found F4E1-failed defrost element and FAEb-failed damper. When I clewres the codes, the F3E8 code reappeared. I tested the defrost element in test 89 and found 123V at the harness, but the element did not get hot. I ohmed the element to find it is open. I tested the damper in test 41 and it opened and closed as designed. Also, while the unit was cooling, I could hear the refrigerant popping at the evaporator during to the refrigerant bubbling as it passes through the cap tube. I advised the customer of my findings and am ordering the defrost thermistor, damper assembly, mastic, and CNOTE-2 HOUR JOB. Office to schedule return service. I recommended that the customer turn the unit off 24-48 hours before I return to allow the evaporator to defrost. No water leaks observed during service. ; ordrng 2 4318168 (Mastic)s and 1 W11741459 (Damper assembly) and 1 W11629268 (Defrost thermistor)

Arrived onsite for same issue. I found the unit to drain when plugged in, customer also stated it will wig out and do all sorts of things. In order to complete full repair a control and encoder replacement is needed. Control has not been recieved. RS ASAP when control is on hand as customer has been without the unit for a month. RETURNING TECH REPLACE ENCODER CONTROL AND HARNESS.; O-emld tckt

Arrived onsite for unit not starting. I found the issue to be a install issue. The door is hitting on the side of the cabinet and not allowing full closure. I corrected to where it can close and customer can use, however the unit will not pull out so I couldnt configure it completely. Customer will need to contact installer if they want it to look better inside the cabinet. Unit will now run and no errors or leaks are present. Call complete.

Arrived on site to test unit MHW5630HW3 for F9E1 error code. Upon arrival customer stated water does not drain. Inspected unit and found tub full of water. Removed drain pump filter and found restriction from debris. Cleared obstruction and tested, drain pump now evacuating water properly. Advised customer to check pockets and remove debris prior to loading. Unit is now running as designed, no leaks detected, no parts installed, job complete.

Arrived on site to test unit for noise, tested unit could not mimic the noise but inspected under unit and found excessive wear on the cam, potentially the cause of the noise, replaced cam (W10721967) and shift actuator (W10813953) and tested unit is now running as designed advised customer to monitor, if issues persists then to take good videos and call us back, at this time job complete

Arrived on site replaced mag and cap. Unit is still not heating . Found one of the stitches on inter locks would sometimes stick . Ordering both interlocks locks . Call to set return ; ordrng 1 W11752393 (Control) and 1 W11753209 (Intrelock) and 1 W11715030 (Intrelock) and 1 W11753208 (Mag) and 1 W11256462 (Dioed) and 1 WPW10574736 (Cap)

Arrived on site to install previously diagnosed and ordered part. I installed the dispenser and tested the machine and it is now operating as designed. No water leaks observed during service. W11412300

Arrived on site. Found some water leaking from water pan checked pan found cracks on right back side of pan,ran diagnostic leak in the system,cut cap tube found some oil ran compressor test oil out line cleaned oil ordering a water pan and condenser. ; ordrng 1 W11614101 (Water pan) and 1 WP759113 (Gas valve) and 1 WP2313624 (Condenser)

Arrived onsite for refrigerator WRT311FZDW06 door not closing. Inspected and found gasket warped allowing warm air migration, condensation and frost buildup. Replaced gasket W10860480. Recommended customer unplugged unit for 24-48 hrs with doors open to manually thaw ice buildup. Job complete

Arrived onnsite for icemaker not making very much ice. Freezer temp is -3f. Ran new optics test. Unit had a solid red light which is passing. Replaced ice maker. Verified operation. Unit cycled and filled.. call complete

WDT550SAPZ00 Arrived on site for a dishwasher top rack will not roll .On arrival, I verified the top left and right mount have failed and need to be replaced. I ordered two mounts office to reschedule when parts arrive. Returning parts just in case needed. No water connections.; ordrng 2 W11698156 (Third rack mount)s

Arrived on site to diagnose dishwasher with complaint of door not closing properly. Inspected and tested the unit found the door latch stuck in the closed (engaged) position, preventing proper contact with the door striker when attempting to shut the door. Disassembled the inner door panel to access the latch assembly. Confirmed the latch mechanism was not releasing as designed and had caused excessive force against the striker. Further inspection revealed the striker was damaged and slightly misaligned due to repeated attempts to close the door while the latch was stuck. Also found wear and damage to the latch housing/door catch. Replaced the defective door latch assembly and damaged striker. Reassembled the door and ensured proper alignment between latch and striker. Performed multiple open/close tests to verify smooth engagement and proper sealing of the door. Ran a functional test cycle to confirm the unit starts and operates only when the door is fully latched. Unit is now operating as designed with no issues. Job complete.

Arrived on site for no ice. Ran diagnostic E2 error on icemaker removed front cover found ejector fingers stuck mid cycle,replaced the icemaker and fill tube heater,ran harvest test passed ran fill test passed. Found upper and freezer led not powering on,replaced freezer led module, all leds powered on. W11658802,w11087201,W11483116; used 1 W11483116 (Led module) from stock

Arrived on site to test unit for not starting, tested unit found failed thermal fuse, replaced fuse (WP3392519) and tested unit is now running as designed job complete

UXT5536AAS4 range hood: Verified blower and lights would not come on. Checked voltage at receptacle and both plugs120 volts present. Removed bottom panel and checked voltage to lights. After turning on, zero volts to either light assembly. Replaced control board w10851619, powered unit back on, and turned on lightsstill zero voltage to light assemblies. Issue may be with power cord. Ordered power cord, capacitor, and both light assemblies. Will install blower if needed on return visit.; ordrng 1 W11609489 (Power cord) and 1 W11328673 (Capacitor) and 2 WPW10562734 (Light puck)s

Arrived on site to diagnose dryer making loud noise during operation. Powered on and tested the unit, confirming a high pitched squeaking sound while the drum was rotating. Disassembled the unit by removing the front panel and drum to gain access to internal components. Inspected the drum support system and found the idler pulley and drum support rollers worn and damaged, causing the noise. Replaced the dryer repair kit, including new drum rollers, idler pulley, and drive belt. Reassembled the unit and ensured all components were properly aligned and secured. Tested the dryer again unit is now running smoothly and quietly with no abnormal noise. Unit operating as designed. Job complete.

Arrived on site to test unit KRSC703HPS05 for slow ice production. Upon arrival customer stated unit produces ice at a significantly reduced rate. Visual inspection of ice bin confirmed partial production with bin approximately half full. Inspected ice maker fill funnel and observed water misdirection onto surrounding components causing ice accumulation and restricting normal harvest operation. Further inspection identified failed harness on FC door, compromising proper ice maker and fill circuit operation. Determined FC door replacement required to correct fill misdirection and restore electrical integrity to ice maker system. Ordering part, no parts installed, office to reschedule.; ordrng 1 W11593330 (FC door)

Arrived on site for unit not heating. Upon arrival ran Timed Dry on high heat and found unit not heating. Opened door and unit was still running. Upon closer inspection found door switch paddle to be loose. Proceeded to replace WP3406107 door switch truck stock. Now unit is stopping when door is opened. Continued to check for airflow on Airfluff and found cycle not starting. Proceeded to replace WPW10185982 timer and now function works. Ran airflow tester and found Poor Airflow reading when vent is connected and Good airflow reading when disconnected. Ran Timed Dry cycle again and unit began to heat. Unit had bad timer. Unit is now functioning as designed without vent. Advised customer to call air duct cleaning company before using dryer. Customer agreed

Arrived on site to inspect washer WFW560CHW4 leaking from front and clothes not getting wet with every load. Upon further inspection, the tenant advised that ths unit leaked water from underneath and from the front under the door. I placed the unit in diagnostics showing error code F8E1-long fill. I cleared the code and continued with testing. I manually tested the valves and drain pump and found the valves filling and the drain pump draining the water with no leaks found. I performed an automatic diagnostics test and the unit operated as designed. I inspected the unit all around it and did not find any signs of a leak or any signs of dry water spots/stains that would have been caused from the unit leaking water. The tenant advised that they performed a cleaning cycle and thats when the unit leaked. I removed and replaced both valves tjat were prescreened for another job and retested the unit and it is operating as designed. I recommended that the tenant monitor the unit and report back to maintenance any issues they have. No water leaks observed during service, job completed. W11688895, W11688894 No one available at the office to sign for the receipt.

Arrived onsite for dishwasher not draining. I found the drain motor to energize but the impeller not pulling water. Drain pump failed. I replaced the W11412291 DRAIN PUMP and tested unit while observing leaks. Unit now drains as designed and no leaks are present. Call complete.

Arrived on site for a refrigerator WRFC5236RZ00 with the door alarm malfunctioning. I verified the issue. Im ordering left door switch w1178596, ui w11798514 and switch w11758649 for the return visit. Office will need to reschedule. ; ordrng 2 w1178596 (door switch)s and 1 w11798514 (Ui) and 1 w11758649 (Switch)

Arrived on site to diagnose microwave door not closing properly. Inspected unit and performed operational test. Found that the door, hinges, and latch mechanism were all functioning as designed with no signs of damage or misalignment. Observed customer operation and determined the issue was due to the way the door was being closed. The door must be closed firmly from the center to properly engage the latch mechanism. Closing the door too slowly or from one side can prevent the latch hooks from aligning and locking correctly, giving the appearance that the door is not closing. Demonstrated proper operation to the customer, showing how to close the door from the center with a firm motion to ensure proper engagement. Customer tested and confirmed correct operation. Unit is functioning as designed. No parts required. Job complete.

Arrived on site to diagnose dryer not heating. Started by powering on and testing the unit dryer was running but not producing any heat. Verified incoming voltage at the terminal block; voltage tested within proper range, confirming the unit was receiving correct power. Disconnected power and removed the rear access panel to inspect internal heating components. Checked the heating circuit, including thermal fuses and thermostat, and found the heating element open (failed), preventing the unit from generating heat. Replaced the faulty heating element assembly. Reassembled the unit, restored power, and ran a test cycle. Verified proper heating operation and normal airflow. Unit is now heating as designed. Job complete.

Unit has been moved to 4103 in vacant unit. Upon arrival unit was unplugged. Plugged in unit and did not trip. Ran diagnostics and all test did not trip breaker. Maintenance superintendent stated as soon as the cord plugs into the outlet, unit will trip. Due to some common failures on this machine, recommended to replace UI, control, heater and defrost sensor. Ordering W11518204 UI, WPW10384183 defrost sensor and W11650659 heater. No water leaks detected at this time . No parts replaced. Customer agreed to reschedule Apr 27th ; ordrng 1 W11518204 (UI) and 1 WPW10384183 (Defrost sensor) and 1 W11650659 (Heater)

Arrived on site to look at model WGD4105SW0 for customer complaint of unit not drying. Found poor air flow, venting issue. Customer stated that they removed the vent from the dryer and it dryed the clothes and worked as designed. Instructed customer to have dryer vent cleaned.

Arrived on site for a washer WFW5720RR0 leaking. I accessed the pump and found stains from a possible leak. I replaced the pump w11747098 and filled the washer using all three valves in component testing. Drained and and filled several more times with no leaks.

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control under s code S153EB and tested. Unit is now functioning properly and as designed to job. No leaks present at this time job completed

Arrived on site to inspect refrigerator WRS331SDHM08 not cooling. Upon further inspection I checked temperatures and measured 57 degrees FC and 59 degrees RC. I verified fan operation. I verified proper voltage to inverter and found the compressor failing to start. The compressor would start for a few seconds and make an abnormal noise. I checked the inverter and found 4 blink codes indicating an issue. I replaced the inverter however the problem persisted. The refrigerator has an issue with the compressor. I am ordering the compressor, evaporator, access valve, uv drier, CNOTE 2HR and precooler. W11546605 W11678305 W11557671 W11506635 WPW10143759. Left the refrigerator unplugged, no water leaks observed during service. No one on site to sign ; ordrng 1 W11546605 (Evaporator) and 1 W11678305 (Pre cooler) and 1 W11557671 (Compressor) and 1 CNOTE2HR (CNOTE 2 hr) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier)

Arrived on site to test unit WTW8127LW1 for loose drum. Upon arrival customer stated unit will not spin clothes out and basket moves excessively. Entered service mode and found F0E5 (off balance load) error code stored. Cleared code and ran test cycle, all components properly engaging. Observed leveling legs improperly set and suspension beginning to wear. Replaced suspension (W11400156) and leveled unit. Ran calibration cycle successfully. Advised customer to keep load sizes between 2040% of basket capacity and distribute items evenly prior to cycle start. Unit is now running as designed, no leaks detected, job complete.