Arrived onsite for unit stuck in control lock. Found unit was able to be removed from control lock. Tested function. All checks good. Unit is operating as designed. Advised customer on findigns and design.

"Verified that front burners were not lighting. Properly. Removed and replaced igniters, and spark module and burner heads. Tested all burners and all burner Light immediately when nob is turned on to ignite."

"Arrived on site to inspect dryer not drying properly. Upon further inspection, I tested air flow and found the air flow to be good. I tested the heating and found the dryer to be heating properly. I informed the customer of proper loading and cycle selection. I explained how the sensor dry operates and the advantages of that and advantages of using the timed cycle. The dryer is operating as designed."

"Arrived on site to test unit for not spinning. Upon arrival customer stated unit makes a lot of noise and doesnt spin. Tested unit, found drum does engage and spin but a loud rubbing noise is present. Removed back panel and lint chute, blower wheel is loose and has been rubbing on the chute causing the wheel to degrade and noise to be present. Replaced blower wheel (W10801999) and tested, wheel is still making contact with the lint chute. Replaced motor (WPW10396039) and readjusted blower wheel housing, ran a cycle and noise has been eliminated. Unit is now running as designed, job complete."

"Arrived on site to test unit for not cooling. Upon arrival customer stated they noticed the temperature drop in the FC and then eventually the RC, temps never went down and only rose. Now unit is at room temp. Verified issue, both compartments are at room temp. Gained access to unit compartment, cycled power and monitored amperage of the compressor. Compressor engaged and began pulling 10 amps, after 10 seconds the compressor shut off. Removed power and replaced start device (W10873801) and capacitor (WPW10350564). Applied power once more, compressor engaged and began pulling 1 amp. Allowed unit to run for 5-10 minutes, compressor did not shut off and unit began to cool. Advised customer to place a water bottle in the FC, once bottle is frozen solid the unit is good to use. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed part. Upon arrival replaced dispenser (W10861000) and tested unit, door opens properly. All other components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived edge onsite and found f3e1 continuous drain error. Replaced the control to repair. Unit is now operating as designed. W11607637

"Arrived on site to inspect dryer not starting a cycle. Upon further inspect, I found that the door switch broke. I replaced the door switch and reassembled and tested the dryer. The dryer is now operating as designed. WP3406107"

"Arrived on site for dishwasher not drying. No errors stored in diagnostics. Heater pulls 6 amps. No failures found. Customer says whenever they use the heated dry, it never goes to clean. Replaced main control. Called tech line advised of findings. Agreed to have control replaced. Call complete. Sr#7742102345. W11683481"

Arrived onsite for complaint of operating off balanced. No error codes saved. Unit is level to the ground the basket is correctly perforated and round. Unit operated on agitation and hi speed spin normally. Ran basic tests for function in diagnostics and all systems are operating normally. Advised customer on findigns and design of the unit. No system failures or install concerns. No repair recommendations. Unit is operating properly. No parts.

"Arrived on site formdryer not turning on. Checked and found outlet had no voltage. Found the breaker outside was tripped. Reset and verified 240v, 120, total ground and common. G-C= 0. Verified heater is not shorted to ground. No defects found. Verified dryer has a good draft. Call complete."

"Arrived on site to diagnose unit for high flames on the left front and right front burners. Tested unit and found the flames are high due to warped orifice holders, preventing the burners from sitting correctly. This caused damage to the burner heads and burner caps, which are partially melted. Also found the cooktop screws heavily rusted. Will need to order new burner heads, burner caps, orifice holders, and cooktop screws. Requesting 2 hours for repair. Office to reschedule.; ordrng 1 W10885066 (Cooktop) and 1 WPW10256028 (LF RF burner head) and 10 W11241230 (Screws)s and 1 W10552128 (LF orifice holder) and 1 2hours (2 hours)"

"Arrived on site for washer not draining. Found f9e1, f8e3, f5e2. Ran diagnostics and all components pass. Lock took lock to unlock. Blew through pressure hose to ensure it is clear. Unit fills and drains without issue. Replaced lock and pressure switch. Verified operarion. Call complete. W11316246"

"Arrived on site to test unit for not cooling. Upon arrival customer presented issue, FC door has a gap causing warm air penetration which causes condensation to form and freeze. Found ice cubes under the main drawer along with an ice sheet that is not allowing door to shut all the way properly. Removed all ice build up and tested drain by pouring water, drain is not restricted and is performing as designed. Reassembled unit and tested, door now shuts properly. Advised customer to ensure door is shut fully every time to prevent any condensation buildup and subsequent freezing. At this time unit is running and functioning as designed, no leaks detected, no parts installed, job complete."

Arrived on site to inspect refrigerator not cooling in both sections. Upon further inspection I checked the temperatures and measures 33RC and -5FC. I observed that the fans and compressor are running without issue. I ensured that the door were closing properly and no gaps in the gaskets. I verified that the sensors are testing in spec. I can not replicate the issue or find any indication of component failure. The unit is operating as designed. No water leaks observed during service. No parts installed

Arrived onsite and found damage to the control following storm surges. Advised customer onncost for new control board and reported findings to safety. Customer will not proceed to repair. No parts.

Arrived onsite for unit not cooling. I verified compressor isn't running but the condenser fan also not running. Went over the phone with PR and found the main control to have failed. I replaced the main control and compressor kicked on right away and cold is is being supplied to the unit now. Unit will now cool as designed. No leaks. Call complete. Installed W10854027 CONTROL.

Turned oven to bake and after about 15 seconds oven tripped breaker. Reset breaker and it tripped again immediately. Unplugged oven and reset breaker. Checked voltage at receptacle and had 120 from c1 and c2 to neutral. Had 240 across c1 and c2. Neutral to ground was no voltage. Plugged in oven and it stayed on. Checked voltage at terminal block and had 120 from c1 and c2 to neutral. Had 240 from c1 to c2 at terminal. Neutral to chassis was 0 vac removed ground screw and ran oven burnout to 400 and no issues. Reinstalled ground screw. Called saftey and documented findings. Saftey has no SR but will make note and unit isnottegesteted with wpl. No one on site to sign

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer said that the refrigerator seems to be at the proper temperature, but he is getting no ice and it is taking a while to freeze items. I took temperature of the freezer section and found it at seven degrees fahrenheit and slowly work up to twelve degrees fahrenheit, with the compressor running. I checked the back and found the compressor extremely hot to touch with evidence of a small leak at the dryer. Ordering sealed system parts for repair and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11506635 (Access valve) and 1 WPW10143759 (Dryer) and 1 W11580057 (Compressor) and 1 W11678305 (Precooler)"

"Arrived onsite for unit shaking. I found the suspension shot and cam and belt worn. I replaced the suspension and cam and belt. I tested unit and it ran the test as designed. No leaks. Call complete. Installed W11130362 SUSPENSION,W10721967 SPLUTCH, AND W11239857 BELT."

Verified f3e1 fault code pressure switch fault. Removed and replaced control board. Recalibrate and ran auto test on washer. Washer tested fine and works normally

"Arrived on site for a washing machine that won't start a cycle. Inspected unit and work area. The customer stated that the unit is doing the same thing as it did several months ago. He said that the unit will start to spin and then make a bunch of clicking noises before it stops and says the cycle completed. I ran the unit through diagnostics and found an F7 E4 (basket re-engagement failure) error code. I checked u derneath and found the slider was worn. I replaced the slider and tested the unit. The unit started a new cycle and was working and operating as designed. The customer call back within two minutes of me, leaving the home and i went back. Instead, that the unit was still doing the same thing after starting a new cycle. I did confirm the customer's complaint again and found the same F7 E4 error code. I went ahead and replaced the clutch and tested the unit. I still found the machine having an issue. I spoke to PR and we ran through some checks. The motor tested good and the clutch showed resistance so he advised it would most likely be an issue with the control. I replaced the control and tested the unit again. I still could not get the machine to operate properly. I was advised to go ahead and replace the wire harness. I replaced the lower harness and tested the unit with the same results. I spoke to GC and was advised to replace the gearcase. I replaced the gear case and tested the unit with the same results. I called Whirlpool Techline and spoke to Jeremy SR# 7742104062. He advised that based on all of my checks and the work that had been done, the issue would be with the software within the UI and that the machine needed to be hooked up to Wi-fi in order to receive updates in programming. He advised to contact the wifi team to hook up the appliance and to run a calibration in factory diagnostics. I ran through the calibration and helped the customer set up his unit to Wi-fi through the Wifi care team. The representative that I spoke to advised that it could take several hours before the updates are transmitted to the machine. He advised to have the customer wait until the morning to try to run the machine and to contact customer service if any other issues persist. Call complete."

"Arrive on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit has been working fine. Generally speaking, but that they had a load that did not complete the cycle. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed. I checked the suspension and found the suspension was good. I did explain to the customer that it appeared that everything was working on the washer and that they may have had an off balance issue. The customer was unaware of what each cycle was supposed to do so I ran over all the cycle selections and troubleshooting tips if loads don't finish through. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to test unit for not heating. Removed terminal block cover to check voltage and found the terminal block damaged. Replaced terminal block, tested unit, and unit is now heating properly. Job complete."

"Arrived on site for a dishwasher that is leaking and is not filling with water. Inspected unit and work area. The customer advised that the unit seems to be running generally speaking, but there's no water inside of the unit whenever the unit is running. I ran the innet through diagnostics and found an F6 E1 (low/no water detected during the fill) error code. I tested the unit and confirmed the customers complaint. I checked underneath the sync and found the valve was not all the way turned on. I opened up the valve and tested the unit. The unit began to work and operate as designed. I replaced the door gasket due to a rip in the seam and tested the unit one more time. The unit began to work and operate as designed with no leaks present during operation. Call complete. W11177741."

Verified ice maker would not stop making ice. Found bail arm not seated. It looks like bail arm was bent to male it form to retainer hole by one if the techs. This caused bail arm to break and would no longer stop ice production. Installed new bail arm and tested ok

Arrived on site for customer complaint of unit leaking gas. Found leak coming from burner valves. The manifold needs replacing. Ordering manifold. Called safety to document SR# 7742099792; O-emld tckt

Arrived onsite and replaced relay board. Unit is now operating as designed. Tested. All checks good. W11564644

Arrive don't site for washer needing control and harnessclip. On arrival install w 11755726 and w 11626074. Found washer working as designed call complete

"Arrived on-site for washing machine not draining. On arrival confirmed issue and upon further inspection found drain pump motor had failed. Replaced pump p w11399437 then tested unit and found it working as designed with no leaks call, complete"

"WFW4720RW0 Arrived on site for a washer leaking water. On arrival client stated when draining that's when it would leak. I ran diagnostic and no error codes. I drained the washer when I heard water back flowing from the clients house drain. Further inspection I found drain to clients home was clogged. I notified client, he's taking care 9f the issue. No parts used no water leaks visible from main water supply. Product works as it's designed."

"F1E1 NTW4516FW4 Arrived on site for a washer not filling with water.On arrival, I ran diagnostic and found error code F1E1 and it immediately kicked on long drain . I'm ordering control board that part is needed for repair. Returning parts just in case office to reschedule client no water leaks visible from main water supply. ; ordrng 1 W11603811 (Control board)"

Arrived on site for a washing machine that won't lock the lid. Inspect a unit and work area. Upon entry I found one of the switches on the latch stuck in a closed position causing the issue. I replaced the latch assembly and tested the unit. The unit began to work and operate as designed. Call complete. W11700916.

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced freezer door and tested the unit. I advise the customer to call us back if they have any further issues. Call complete. W11681455.

"Arrived onsite for drain not operating and found drain pump obstructed and burned out. Replaced drain pump to repair. Unit is now operating as designed, w11396717."

Arrived onsite for no ice production flagged on walk through before first tenant and discovered pinched supply line. Secure supply line to prevent pinching. Unit is now operating as designed. No parts. No signer available.

Arrived onsitw for leakingnfreezer fill extension. Replaced extension. Unit is now operating as designed. WPW10496649

"Arrived onsite and replaced the RF infinite switch and the main control. Unit is now operating as designed. Advised cuetomer on repairs. W10857622, W11696067"

"Arrived onsite for unit spontaneously initiating a cycle on occasion. Found f2e1 error. Replaced control to repair and tested, unit is now operating as designed. W11683480"

"Arrived on site to inspect dryer door gasket falling off. Upon further inspection, I found the gasket sitting next to the dryer, and it was badly frayed. I removed the dryer door and placed it on top of the dryer on my towel. Using the gasket and high temp glue prescreened for today's service, I placed a bead of glue around the inner door panel and placed the gasket on the glue, and allowed it to dry. Re-installed the door and tested the unit, and the unit is operating as designed. I recommended that the customer allow the gasket/glue to dry for several hours before using the unit. No lint observed during service, job completed. W10861521, WP279368"

Arrived on-site for dishwasher leaking. Cx said it only happened once and it was a small amount. I pulled the unit out and ran it for about 20 minutes. Found no leaks or water stains. Advised about possible over suds. No parts used.

"Arrived on site to diagnose microwave oven combo not heating. Updated M/S to correct model. Tested unit and confirmed it is not heating at all. I examined the interlocks and found the left interlock cam was stuck in the back position. I reset it with a pick and tested again. On reset verified unit was working and heating correctly. The interlocks/holders are not serviceable on this model, only the switches, so i can not change those parts out. Advised customer of findings and how to reset that cam if it issue repeats. Call completed."

Arrived on site to repair previously diagnosed issue unit needs new wire harness cause broken at drain pump. Replaced harness and tested unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for start button not working. Ran diagnostics checked for error codes f1 e2 control failure. Unit will need a new control. Replaced control and tested unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for unit not working. Upon arrival customer stated front left burner arched when she turned on. Inspected unit found breaker tripped turned breaker back on and tested switch. Immediately switch arched and blew causing breaker to trip again. Replaced sw8tch and tested multiple times. Unit is now functioning properly and as designed to job completed

Arrived on site for door not closing. Inspected unit found door does close and latch but displays says door not latched unit will need new latch. Replaced latch and tested unit is now functioning properly and as designed job completed

Arrived on site for unit violently shaking. Inspected unit and found shipping bolts have not been removed from unit. Removed bolts and tested unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for console in locked mode. Replaced console and tested unit is now functioning properly and as designed to job completed

Arrived on site to inspect refrigerator over cooling in RC. Upon further inspection I checked temperature and measured 0 FC and 32RC. I verified that the diffuser and sensors are good. I found the frozen food was right near the damper. I found that the unit was sitting very uneven and not properly set up. I found that because of this the doors were not aligned and had small air gap at top of the RC gasket. I adjusted the leveling feet and adjusted the RC door height and made sure doors were alighted. The unit is now level and gaps in the gasket are gone. I advised the customer on proper item placement to prevent food freezing near the damper. No parts installed. No water leaks observed during service.

"Arrived on site to inspect microwave not heating, upon further inspection, I tested the microwave and confirmed that it was not heating. I gained access to the interlock switchs and confirmed that they are operating as designed. I tested the relays and found that they are operating as designed. I tested up to the high voltage components and found that the problem is with hight voltage circuit. I will need to replace the magnetron, diode, and capacitor. I also found that another capacitor is deterring and cracking. I am ordering this one as well. 8206369 W11405832 W10850446. Office to schedule return service ; ordrng 1 8206369 (Diode) and 1 W11405832 (Capacitor 125v) and 1 W10850446 (HV capacitor)"

"Arrived on site for oven part not working. Data information was different, Ran test and found no errors. Broil is electric and does work, no ignition for bake. Removed back panel. Verified i have 12rv from rd/wh-wh on the spark ignitor. Nothing coming out. Will need spark module for oven. Reset for wed am. ; ordrng 1 W10898291 (Spark module.)"

Arrived onsite for unit not dispensing water or making ice. I can hear the valve hum but no water pushing. I verified the filter was not clogged. I checked water supply at the wall and found it turned off. Unit dispenses water and fills icemaker now that the water is turned on. I grabbed a photo of lease agreement for updated warranty. No leaks. Call complete. No parts installed.

"Arrived on site for dead washer . Getting correct voltage and polarity at outlet . Control is getting power , getting normal green light blink . Contro ui is not responding to commands . Replaced ui console . Co trol is lighting g up. Ran diagnostics, no error codes . Unit passed diagnostics test washes . Nomwater leaks detected at time of service. Job complete"

"Arrived on site for upper rack falling down on right side . Foundmadjuster tabs have broken off . Replaced adjusters, clips and positioned on both sides . Upper rack is functioning properly and door is closing correctly. No water leaks detected at time of service. Job complete"

Arrived onsite for drain pump running randomly. Ran diagnostics and found stored error F3E1 pressure system failure. Replaced control under s-code S153EB. Tested and unit is now functioning properly. Found the control that was already replaced to be defective or one of the older boards that were not revisioned. Call complete. Installed W11603811 CNTRL-ELEC (EXPART).

Arrived on site for dishwasher not starting. Upon arrival. Unit is uninstalled and in storage room. Ran diagnostics and get error code F4-E3 wash motor not operating. Replaced sump and motor W11613479 per Authorization # W1EHPM0PPL1. Cannot test unit due to not installed in storage room with no plumbing. Job complete

"Arrived on site tor icemaker fill tube leaking water into evaporator area. Upon arrival, inspected unit. Found fill tube out of round form and out of position. Also found water leaked into auger motor assembly causing lots of ice buildup . Cleared all ice from auger motor. Inspected evaporator and is free and clear of ice. Per service pointer W11750800 used tube extension WPW10496649 with truck stock zip tie. Test unit and is fill correctly. No leaks present. Job complete"

"Arrived on site for light not operating . Upon arrival , inspected unit and found led out in top of RC section. FC is good. Replaced 1 led module W11470191 per Authorization # W1ENWM0APL1. Unit is operating as designed. Job complete"

"Arrived on site. Powered unit on compressor and fans running,removed compressor cover found dye leaking from 3 way valve ordering a new compressor,drier and 3 way valve; ordrng 1 W11647768 (3 way valve) and 1 W11557671 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11563305 (Access valve) and 1 R600a (R600a) and 1 2xL (2x L)"

"Arrived on site. Replaced defective compressor vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good.w11538055,w11506635"

Arrived onsite for drain pump running randomly. Ran diagnostics and found stored error F3E1 pressure system failure. Replaced control under s-code S153EB. Tested and unit is now functioning properly. Job complete. Installed W11603811 CNTRL-ELEC (EXPART).

"Arrived on site , replaced tub basket . Ran calibration and diagnostics test wash. All checked normal. No water leaks detected at time of service. Job complete. Maintenance not on hand to sign ticket"

"Arrived on site. Replaced the evaporator, compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacturer spec powered unit on checked low side pressure good checked frost pattern good. W11506635,wpw10143759,w10233960,w11507068"

"Arrived on site for no ice. Removed bin found end of bail arm not inserted into fill cup slot and jammed against housing, installed and adjusted bail arm with extension,icemaker ran through a cycle and filled with water. J1EM8J0APL1"

Arrived on site to test unit for unit giving F9E1 error not draining or slow drain. Hit the cancel button and unit draining correctly. Will order new inlet and will replace inlet and vent and board. Rescheduled for Monday ; ordrng 1 W11535094 (Inlet)

"Arrived on site to test unit for condensation on FC door. Upon arrival customer presented issue, door is dented and there is condensation gathering on the horizontal mullion, FC gasket and the RC gaskets (images attached). Replaced FC door (W11436967) and ran service test 34 turning the vertical mullion on 100% of the time. Engaged test 4 and unplugged condenser fan, allowed compressor to run for 15 minutes and took temperature of the horizontal mullion from left to right every 4-6. Temps read 69.4?, 72?, 65.3?, 76.5?, 79.9? and 76.3?. Contacted techline to document SR#7742091110, per techline due to the amount of moisture on the mullion and the temperature differences they will be sending this unit up for review and should be in contact with the customer in 2-3 business days. No leaks detected, job complete."

"Arrived on site to replace previously diagnosed compressor cover, replaced and tested unit is now running as designed took a decibel reading and its not exceeding past 45db, advised customer to monitor to see if it gets louder when compressor gets hotter, at this time job complete installed W11367893"

"Arrived on site to test unit for no ice production, tested unit found unit is still short cycling causing it to make thin ice and melt, will need control and pump harness to fix issue, ordering control, rescheduled for 8/4; ordrng 1 W11034363 (Control)"

"Arrived on site to test unit for issue with cycle not finishing properly. Tested unit and found no error codes. Ran a test cycle and unit operated as designed. Customer stated she normally uses the ProWash cycle. Informed customer that the ProWash cycle adjusts time based on soil levels and can run for 34 hours, and in some cases up to 6 hours.Unit is not displaying any faults and is functioning as intended. Job complete."

Arrived on sote for dishwasher buttons notnresponding. The normal and tough buttons do nkt respond. Entered diagnostics and founs F5e2. Confirmed tough and normal buttons do not respond. All other components working. Replaced console. Verified operation. Call complete. W11622505

"Arrived on site to test unit for not working properly, customer stated that it still tripping breaker during preheat, inspected unit and found that the bake element still has the silicone wedges, spoke to office and called to tech line to document, was advised to preform the service pointer and replace the parts SR#7742092385, replaced both elements and control, preheated oven to 500 and advised customer to keep it there for 2 hours to complete burn off cycle at this time job complete installed W11797168, W11172108, W10856603"

Arrived on site to test unit for oven not igniting.Tested unit and found a faulty control board and a broken glow igniter. Replaced both components. Retested unit and confirmed it preheated properly to 350?F.Unit is now operating as designed. Job complete.

"Arrived on site to inspect unit for possible gas leak or gas odor. Customer stated the gas company previously came out and detected a leak at the back of the unit. They shut off the main gas supply to the entire house because the unit could not be pulled outwood flooring installed in front is blocking the unit, and the units feet are catching on the flooring. Advised customer that the wood flooring will need to be removed or trimmed to allow access to the back of the unit. Unable to perform any testing at this time due to gas being shut off. Recommended that the customer have the unit pulled out and the gas turned back on so we can properly test for a possible issue with the regulator or determine if its a plumbing-related leak. Customer will call back once the unit is accessible and gas is restored.; O-emld tckt"

"Arrived on site for multiple issues. Found cracked ice bin,water leaking from icemaker housing, tested cubed and crushed ice found solenoid not engaging, removed housing found harness disconnected from solenoid. Reconnected harness replaced icemaker and ice bin,icemaker ran through a cycle and filled with water no leaks. Wpw10558423,wpw10300022"

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from sump and motor. Replaced sump and motor assembly test unit and unit test good. No leaks present at this time. Job complete.

Arrived on site to test unit for unit leaking from the front. Turned unit on to normal cycle and ran the unit 30 minutes and no leaks present at this time. Couldnt duplicate the problem at this time.

"Arrived on site for microwave turntable not working. Replaced turntable but was still not turning. Replaced conteol,board and turntable still does not turn. Verified door switches are working. Replaced them both as precaution, turn table is still,not turning. Ordering harness. Office will call to schedule; ordrng 1 Harness (Harness from control to turntable) and 1 Research (Research)"

Arrived on site with parts ordered for dishwasher. Removed door panel. Replaced dispenser and vent. Ran automatic test cycle. All components working as designed. Call complete . W11649995

"Arrived on site for refrigerator making a loud noise all the time, noise would stop when opening the door. Removed evaporatorcover. Found ice build up from the icemaker hitting against the fan. Cleared ice. Added fills tube extention to icemaker. Verified operation. Call complete. WPW10496649"

"MVWB765FW0 Arrived on site for a washer not filling with water. On arrival, the client stated there was an error code of LF . I ran diagnostic and found error codes F8E1 and F0E3. Long fill and . I tested water valves, and they were weak, just adding a little bit of water. Also control board didn't have correct readings. I replaced water inlet assm.and the control board. Calibrated and then tested in customer mode on quick wash product is working as its designed no water leaks visible from main water supply."

"Arrived on site for customer complaint of handle being loose. Found screws that screw into the door were loose. I removed handle, tightend the mounting screws, reattached handle, unit tested good."

"Arrived on site to test unit for plastic in ice. Upon arrival customer stated whenever ice is used with water, you can visually see larger particles in the water. Filled cup with water and ice and allowed it to melt. Inspected water and found no large particles just small deposits that are normal. Suspecting the ice bin may possibly be allowing shavings through when dispensing so as precautionary replaced ice bin (WPW10558423) and tested unit, no plastic particles or shavings found. Advised customer to monitor issue the next few times ice is used. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site for cooktop, with back right Burner not working. An arrival confirmed issue and replaced w 11344742, then tested burner and found it working as designed call complete"

"Arrived on site for customer complaint of unit not finishing a cycle and water still in unit. Found drain pump harness was disconnected, maybe from someone moving the unit with a dolly, I reconnected drain pump harness and tested unit, unit tested good."

Verified moisture on mullion and ir was not warm. Removed and replaced control. Went into diagnostics and set mullion heater to always on. Mullion was dry and felt warm.

Arrived on site to install previously diagnosed ignition switch. Replaced switch and replaced spade terminal. Tested unit. Verified unit siding as designed and no further issues present. Repair completed. Parts used - Wp71003385.

"Arrived on site for refrigerator making a loud noise. On arrival confirmed issue and upon further inspection.I found the ice maker, leaking water down around the evaporator fan motor. I sealed up the leak with 212643 permagum and found, you know, working as design call, complete"

"Arrived on site for unit not cooling. Was only getting 40f in freezer. Incomplete frost pattern. Recovered existing refrigerant. Was unable to connect new filter drier. Left open system. Office will call to schedule. Called ,maintenance to advise. No signature ; ordrng 2 W11504449 (Coupler)s and 1 WPW10143759 (Drier)"

"Arrived onsite for left rear burner not igniting. No spark, repaired by adjusting the wiring. As the unit seemed to me grounding out prematurely. Unit is now operating perfectly. Demonstrated repair to customer. No parts. All checks good."

Arrived on site to test unit for unit not working. Test unit and found unit giving F47 error code. Will order new modules office to reschedule ; ordrng 1 W10607548 (Module) and 1 W10607550 (Module) and 1 WPW10396615 (Display)

Arrived on site with parts ordered. Verified heater checks good. Unit has a bad thermocouple. Replaced fan motor assembly. Verified operation. Call complete . W11661931

"Arrived onsite and found washer operating as designed at time of service, unit had tripped 4 times in a month and 2 times over one weekend recently. Unit is on a dedicated afci/gfci outlet and polarity is correct. Advised cusromer that I would call and report findings to whirlpool. Advised cuwromer onnthe possibility of a weak breaker and advised testing unit on different circuit for more data."

"Arrived on site to install previously diagnosed and ordered parts. Due to the capacitor and diode failures, I removed and replaced the parts and tested. Unit is operating as designed. Once I had the unit reassembled and placed back in its space, I retested, and it continues to operate as designed. Job completed. W11256462, WPW10574736"

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I inspected the heating element, and it looks good (brand new). I placed the unit in diagnostics, showing no error codes and tested. While testing testing, I removed the lower toeplate and tested amp draw to the components using my multimeter. When the heater came on in wash mode of diagnostics, it read 7-9 amps as designed (8amps), and during the drying cycle of diagnostics, it read 7-9 amps again (7amps). I advised the customer of my findings and made recommendations for use and care as well as detergent and rinse aid use (water softener system). No water leaks observed during service, job completed. No parts installed."

"Arrived on site to unit 6107 to diagnose range not working. On arrival found power on, but had been told that unit had some error codes. Found F1E0 for control failure. I also replaced both elements with the control as well. Set unit to 500 degree 2 hour burnoff. Had maintenance present who will return to the unit and shut it off once burnoff is done. This will resolve all issues present. Parts used - W11696067, W11182108, W10856603."

"Arrived on site to inspect refrigerator not producing ice. Upon further inspection, I checked temperatures and measured 0 degrees in the FCand 36 degrees RC. Upon checking the ice maker I found that the lever arm had come out of place and the ice maker was in the off position. I re-attached the lever arm and jumped the ice maker to test its function. The ice maker is operating as designed now. No water leaks observed during service. No parts installed."

Arrived on site to inspect dishwasher running on its own. Upon further inspection I placed the dishwasher into diagnostics and observed error code F2E1. I replaced the control due to an internal failure. I reassembled and tested the dishwasher and it is now operating as designed. No water leaks observed during service. W11683480

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced gearcase (W11449841), slider (W10734521), rotor (W11260238), harness (W11568984) and control (W11419171). Manually engaged spin to ensure clutch is engaging, clutch is now shifting but is making a really loud vibrating noise. Replaced clutch (W10754448) and tested component, clutch is now shifting properly with no noise. Ran a calibration cycle successfully. Ran a test cycle with all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for broken tray. Upon arrival customer presented issue, ice tray got stuck on an ice chunk but the motor kept spinning causing the tray to break. Replaced ice maker (W10873791) and ran a harvest cycle successfully. Ran a full and tray filled with ideal amount of water. Advised customer if ice is not used as often, dump the ice out every two weeks to prevent ice chunks in the container. Unit is now running as designed, no leaks detected, job complete."

Arrived on. Site for no cool fridge . Found evap covered in frost and blocking air flow . Fan is running . Ran diagnostics all checked normal. Found door gaskets are not sealing properly again . Ordering both doors and badge . Nomwater leaks detected at time of service. Call to set return .; ordrng 1 LW10680730 (Fz door ss) and 1 LW10680727 (Fresh food door ss) and 1 W11428492 (Badge)