Service History 109 - Appliance Express

We serviced a

MAYTAG RANGE

Model MER6600FZ6

Near Seguin, TX 78155

Andrey

Job Details: 06/11/2024

"Arrived on site to test unit for film under glass, tested unit found glass discoloration under cook top, called tech to see if it could lead to failure per tech line it does not appear to be a manufactured defect SR#7739276587, advised customer to call customer service to see what they can do at this time job complete"

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Hutto, TX 78634

Wesley

Job Details: 06/11/2024

"Arrived onsite and found unit operating with failed control and latch. Replaced control and latch. Unit is now operating as designed. All checks good. W11400681, W10861642"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Clifton, TX 76634

Jonathan M

Job Details: 06/11/2024

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised that they also are having issues now with items staying frozen or freezing in the freezer section. Advise that certain items are frozen but certain items will not freeze including ice cream. I took a temperature off the freezer section and found it at 21?F. I gained access to the compressor area and found the compressor hot to touch. I checked for any dye could not find any leaks present in the compressor, condenser, or evaporator areas. Ordering all sealed system components in the office will need to contact customer about a return date due to a need for a three hour service and limited parts availability. No parts were installed.; ordrng 1 W11598434 (Evaporator) and 1 W11506620 (Suction line to evap coupler) and 1 LOKRING (LOKRING) and 1 W11574734 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve) and 1 Nitrogen (Nitrogen)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Kyle, TX 78640

Tim M

Job Details: 06/11/2024

"Arrived on site to test unit for airplane sound. Upon arrival customer showed me video of the unit with a load, unit had a loud whirring sound. Could not mimic that sound without a load. Replaced gearcase (W11449841) as precautionary. Unit is now running as designed, no leaks detected, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRQC506MPS

Near Andice, TX 78628

David Z

Job Details: 06/11/2024

Arrived on site to install door gasket on upper right door. Replaced torn gasket and verified proper fitment. Unit working as designed. Parts used - W11456682.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Austin, TX 78753

Paul

Job Details: 06/11/2024

Arrived onsite for washer making Noise. Found the unit failing and getting a F7E3 when attempting to agitate due to the actuator motor gear stripped and not getting into gear to agitate. I replaced the agitator and tested the unit in diagnostics. The machine completed the diagnostic cycle and worked as designed. No water leaks present at the time of service. Call complete. INSTALLED W11481722 ACTUATOR.

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Killeen, TX 76549

Tyler

Job Details: 06/11/2024

"Arrived on site for washer not completing cycles nor draining out the water at all. Upon arrival found f9e1 and a bark one harness to drain, repaired harness and found washer working as designed, call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Temple, TX 76504

Sterling

Job Details: 06/11/2024

On arrival verified complaint of noise. Visual inspection found filter drier is tapping on the side wall. Flexed filter drier out of the way. Unit no longer makes noise. Job complete no parts installed no leaks detected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Hutto, TX 78634

Wesley

Job Details: 06/11/2024

"Arrived onsite for repeat defrost issue. Replaced the ui and hv board together for intermittent command issue of not entering defrost long enough often enough to sustain function. Observed defrost in forced defrost mode at time of service. W10852669, W10854027"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ11

Near Andice, TX 78628

Lou

Job Details: 06/11/2024

"Arrived on site to inspect refrigerator with condensation in the freezer section. Upon further inspection, I found frost built up at the opening of the ice chute (phot) and at the top of the FC door the right corner (photo). I placed my flashlight in the FC section and closed the door and found a gap in the FC door gasket top right corner at the center mullion (photo). I adjusted the mullion and cabinet in that upper right corner and filled the gaps in between the liner and cabinet with silicone and tested operations. I found the gasket is sealing properly and the unit is operating as designed. No water leaks observed during service, job completed. W10841140"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Lampasas, TX 76550

Tyler

Job Details: 06/11/2024

"Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found internal hinge holder of lid broken and lid not locking correctly as well as an f8e1 error in diagnostics. Tested valve and after 5 minutes cold side valve would fail to open up properly. Ordering W11165546 valve, W11130236 lid and rescheduled customer for 06/21/24; ordrng 1 W11165546 (Valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Braunfels, TX 78130

Andrey

Job Details: 06/11/2024

"Arrived on site to replace previously diagnosed control, suspension, harness, actuator and capacitor, replaced parts and tested, unit is now running as designed, no leaks detected job complete installed W11481722, W11513255, W11513246, W11395618, W11396716"

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near New Braunfels, TX 78130

Andrey

Job Details: 06/11/2024

"Arrived on site to test unit for cracked cooktop, tested unit found not impact fractures but glass cracked under stress around vent, replaced cooktop, while cleaning top noticed and cracked in the glass on front right burner, will need to order a new top to fix unit, ordered cooktop office to reschedule; ordrng 1 W11051484 (Cooktop)"

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ5

Near Jarrell, TX 76537

Sterling

Job Details: 06/11/2024

On arrival verified complaint of front left burner is missing. After verifiying model and serial I found the part number needed was the w11517959 per sub number. Attempted to install and found some of the spade connectors are arc melted and will need to be replaced as well as the 7959 burner is a dual burner and it needs a triple burner. Part will need to be researched. As well as needing correct main control and harness for burners. Office to reschedule ; O-emld tckt

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Round Rock, TX 78665

Wesley

Job Details: 06/11/2024

Arrived onsite and found unit operating with nuisance tripping. GFCI breaker is being used. Advised customer that the manufacturer advises that gfci breaker is advised to cause nuisance tripping in the manufacturing literature. Advised using a non gfci breaker to eliminate nuisance tripping. Unit is wired correctly and voltage is correct. No parts used.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Seguin, TX 78155

Andrey

Job Details: 06/11/2024

"Arrived on site to test unit for not cooling, tested unit found start device clicking, found compressor pulling 9.5 amps and shutting off on thermal, replaced start device but no change, compressor has a locked rotor and will need to be replaced, ordered compressor, dye drier, access valve, nitrogen and R600, rescheduled for 6/19 installed WPW10197428; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"

We serviced a

WHIRLPOOL RANGE

Model WGE555S0BS00

Near Leander, TX 78641

Lou

Job Details: 06/11/2024

"Arrived on site to inspect range control panel not working. Upon further inspection, I tested the panel buttons and all were responding properly. I placed the unit in diagnostics and checked error codes and found F1E0. Cleared the code and I tested both of the ovens and both are operating as designed. I advised the customer that the unit is operating as designed and to monitor the unit. I advised that the error code could have been from a power outage/surge and the panel keys not working couldve been due to moisture getting inside the control and then once it dried out, it began to function properly. No repairs needed at this time as unit is operating as designed. Job completed. No parts installed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78754

Paul

Job Details: 06/11/2024

"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I confirmed the compressor was failing mechanically and causing the amperage to rise and trip the overload after it would start running. I tapped the system and found it fully charged. I replaced the compressor and drier. I added an access valve to the new compressor. I used a W11504434 Lokring to mount the drier to the aluminum capillary tube. I vacuumed the system and charged it with 47 grams of R600A refrigerant. I tested the refrigerator and found I had good pressures and good refrigerant flow. All is working as designed. The refrigerator was in the maintenance shop and not connected to water. Call complete. INSTALLED WPW10143759 UV DRIER, W11506635 COUPLER ACCESS VALVE, and W11582592 COMPRESSOR."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Leander, TX 78641

Miguel

Job Details: 06/11/2024

"Arrived,on site for dishwasher leaking, showing f8e4. No water in pan at this time, removed door panel. No evidence of leak. Unit ran all components with no leaks. Gasket has evidence of no sealing properly. Replaced gasket. Verified operation. Call complete. W11483553"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Belton, TX 76513

Tyler

Job Details: 06/11/2024

Arrived on site for dryer not staying on and motor would shut off while ui display acted as though unit was still in operation. Upon arrival found motor windings had failed. Rollers and belt were still intact. Replaced motor w11549461 and wheel wp697772 underW1BDZN0DPL1. Tested dryer and found it working as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near San Marcos, TX 78666

Tim M

Job Details: 06/11/2024

"Arrived on site to test unit for not producing ice. Ice maker would not enter diagnostic cycle. Found switch to IM has been turned off. Turned IM on and tested, unit harvested and filled properly. Unit is now running as designed, no leaks detected, no parts installed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near The Hills, TX 78738

Luis

Job Details: 06/11/2024

"Arrived on site. Found damaged hinge extension,new door has damaged extension ordering another door. Parts department to make sure part is not damaged uploaded picture of part needed. ; ordrng 1 W11593330 (Frzr door ss) and 1 Makesurehingeassemblyisnotdamaged (Make sure hinge assembly is not damaged)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Whitney, TX 76692

Jonathan M

Job Details: 06/11/2024

Arrived on site for a refrigerator that is not making ice and instead making ice sheets. Inspected unit and working area. Customer advised that she has had repairs done on this several times before and it seems to overfill during the fill portion of the cycle in the freezer container. I checked the icemaker and found no water present indicating there was not a leaking water valve. I went ahead and replaced the icemaker. I ran the unit through diagnostic testing and jumped the freezer icemaker. I found the unit harvest and fell as designed with no leaks present. The unit is working and operating as designed. Call complete. W11578780

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Burnet, TX 78611

Maurice R

Job Details: 06/11/2024

Arrived onsite for washer making a grinding noise. On inspection this unit falls under the service bulletin W11686045. I replaced the clutch on the unit. Ran the unit in diagnostics mode and it completed with no issues Informed the customer to call if the noise continues. Installed new clutch W10721967

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Liberty Hill, TX 78642

Lou

Job Details: 06/11/2024

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit showing error code F3E3 and the outlet thermistor showing to be out of range, I removed and replaced the outlet thermistor, hi-limit thermostat and cutoff and inspected the element which was in good shape. Reassembled the unit and tested temps and unit is operating as designed. No lint observed during service, job completed. WP8557403, 280148, WP8577274"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EBS00

Near Austin, TX 78735

Luis

Job Details: 06/11/2024

"Arrived on site for cooling issue. Unit not freezing,removed compressor cover no dye in compressor compartment,checked low side pressure reading -5 added refrigerant removed evaporator cover no traces of dye frost forming."

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Georgetown, TX 78633

Sterling

Job Details: 06/11/2024

On arrival verified complaint of unit ui non responsive. Replaced the console per previous diag. Unit is now functioning correctly. Job complete installed w11616680

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Meridian, TX 76665

Jonathan M

Job Details: 06/11/2024

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the damper control and tested the unit. I found the damper door opening and closing as designed with no abnormal sounds present. Call complete. WPW10479155

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Austin, TX 78752

Ryan B

Job Details: 06/11/2024

"Arrived on site to inspect unit for error code f1e1. Replaced control due to code failure. Found vent housing was warped and not seating on vent properly. Used heat gun to form vent housing to properly vent steam out of unit as designed. Tested unit, unit is running as designed. No leaks present at this time. Job complete. USED W11672039"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Austin, TX 78725

James K

Job Details: 06/11/2024

"KDFM404KPS0 Arrived on site for unit making buzzing noise, not heating properly and rack folding down properly. Upon arrival, customer mentioned rear tine on lower rack is not propping upwards, making buzzing noise during wash cycle and not drying mid and top rack properly. Upon running overall checkup diagnostics, found buzzing noise to occur during the wash motor engaging. Need to replace W11416362 pump&motor upon next service visit. Proceeded to inspect unit and found water spitting out when closing door on the dry vent exhaust on outer door panel. Disassembled inner and outer door and found residue around the circular gasket. Cleaned area. Proceeded to inspect retainer tine and found one of the leg clips to be faulty (photo attached). Ordering W11736466 tine retainer. Office to reschedule. No water leaks present at this time. ; ordrng 1 W11736466 (Tine retainer)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Leander, TX 78641

Miguel

Job Details: 06/11/2024

"Arrived on store for agitator being broken, found washplate also had broken piece on top of agitator being broken on bottom, replaced agitator and washplate. Verified operation. Call complete. W11510461, W11614636"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS0

Near Austin, TX 78729

Matthew

Job Details: 06/11/2024

"Arrived onsite for unit RF and RR burner not igniting. Found Moisture on igniter from cleaning did not allow for good grounding for spark. Notified customer that if igniter, burner head and cap were not completely dry it will cause ignition issues. Also notified customer not to stack pans in the lower drawer or the oven igniter will have grounding issues as well. Tested and unit is functioning properly. Job complete. No parts replaced"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Burnet, TX 78611

Maurice R

Job Details: 06/11/2024

"Arrived onsite for washer not completing a cycle. Talking with customer it would finish some cycle and not others. Customer said during spin cycle she would heat a grinding noise. On inspection found a service bulletin W11686045 stating to change out the clutch. Installed clutch from truck stock w10721967. Ran diagnostics cycle with no issues, informed customer that it will act differently with clothes in the unit and to,let us know if the issue comes back."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW03

Near Seguin, TX 78155

Andrey

Job Details: 06/11/2024

"Arrived on site to test unit for doors not sealing, tested unit found gaskets popping out in multiple places, added adhesive behind gaskets and molded using heat gun, advised customer to open and close doors gently until the adhesive has dried, unit is running as designed, job complete installed WP482338"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ19

Near Waco, TX 76705

Jonathan M

Job Details: 06/11/2024

"I checked the side million and found it at 70?F. I found where it was condensating on the mullion to be at 56.1?F. I unplugged the condenser fan and let it run for 15 minutes. I found that the center million temperature rose to 66?F and the side cabinet rose to 75?F. I called whirlpool Techline and spoke to Bruce SR# 7739274877. He had me send them in several photos of the frost on the center Milian, and advised that with my checks, he would submit this to review, and that the customer or myself would be contacted, depending on the next steps. Advised make no repair at this time. Call complete. No parts were installed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Martindale, TX 78655

Tim M

Job Details: 06/11/2024

"Arrived on site to test unit for not cooling. Customer stated power pole got knocked down and they lost power, fridge stopped cooling after that. Cycled power found start device not engaging. Replaced start device (W11547180) and tested, compressor still did not engage. Found no voltage going to the start device. Replaced control (W11566851), turned unit on, compressor kicked on. Assembled unit, unit is now producing ideal frost pattern. Advised customer to place bottle of water inside the freezer, when its frozen solid unit will be ready to use. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Uhland, TX 78640

Leonardo

Job Details: 06/11/2024

Arrived on site to test unit for butting not working. Test unit and found shorted key pad error. Test unit and found and control board. Replaced board test unit and unit test good job complete. W11620481

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXVB04

Near Hewitt, TX 76643

Jonathan M

Job Details: 06/11/2024

Don site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised the icemaker does not fill up with water. She has tested the water dispenser in. Found the water dispenser working. I didnt check the water dispenser and did find the water dispenser operating properly. I found temperature in the freezer at 6?F indicating the icemaker should have been harvesting. I jumped the icemaker and found the motor turning. I did find that the icemaker once it got to the valve section was filling up with water indicating the issue was with the icemaker thermistor. I replaced the icemaker and tested the unit. I found the unit harvest and fill as designed. Call complete.

We serviced a

KITCHENAID OVEN

Model KOSE500ESS21

Near Manor, TX 78653

Joe Z

Job Details: 06/11/2024

"Arrived on site for error code F8-E0. Upon arrival,power cycled unit. Ran diagnostics and get error codes F1-E1 internal oven AM error, and F8-E0 low fan speed under speed. Test unit and get error codes again. Need to replace blower and control. Found model # is off by last 2 digits. Uploaded picture of M/S tag to SD. Entered correct model to SD. Need to order control and blower. Office to reschedule ; ordrng 1 W11448962 (Control) and 1 W11598119 (Blower)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78752

Ryan B

Job Details: 06/11/2024

"Arrived on site to inspect unit for leaking from underneath. Customer stated they ran clean cycle and unit leaked, customer also stated excessive bubbles were seen inside unit. Upon closer inspection found error code f0e2, for over suds. Ran diagnostic cycle, unit ran as designed. Ran quick wash, still unable to replicate issue. Informed customer on proper amount of soap and type of soap to use to not have more over suds issues. No leaks present at this time. Job complete. NO PARTS USED."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78752

Matthew

Job Details: 06/11/2024

Unit in 148. Arrived onsite for unit not advancing. Upon arrival inspected unit. Ran diagnostics and found stored error for latch. Disassembled and found connector to latch loose and not making good contact fully. Not slapped in on right side. Snapped connector into place and tested. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Buda, TX 78610

James K

Job Details: 06/11/2024

"WFG320M0MS0 Arrived on site for unit smelling gas. Upon arrival, customer mentioned gas smell during oven operation. Upon inspected, found door gasket pinched, allowing gas to exit off unit. Corrected issue. Also adjusted the burner damper to the closed position to allow minimal gas flowing through the burner. After all adjustments, customer still does not feeling about unit and concerns it will become a health hazard to everyone in her home. Called tech line and spoke with Bruce SR# 7739275055 to document issues. Unit is functioning as designed. No parts replaced."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near New Braunfels, TX 78132

Leonardo

Job Details: 06/11/2024

"Arrived on site to test unit for upper rack falling. Found broken adjusters, resolved adjuster kit test unit and unit test good job complete. W10712395"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS11

Near Austin, TX 78731

Matthew

Job Details: 06/11/2024

"Arrived onsite for unit freezing items in fresh food section. On arrival product was not frozen. Temperatures were in spec. Customer stated freezing happens intermittently. Called techline for assistance. Spoke to Rob SR#7739278916. Ran test for damper, fans and thermistors. All passed. Tech recommended changing settings in Test 202 for defrost system to better control temps. Also updated POP with tech. Customer will monitor. Job complete. No parts replaced."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Pflugerville, TX 78660

Scott

Job Details: 06/11/2024

"Arrived on site for frost in freezer and a lot of condensation built up in fresh food . Found bottom of unit warped and bent . Called tech line and documented . Sr# 7739277533. Passing to customer care for exchange . No parts installed ,not hooked up water . Job complete ."

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Elgin, TX 78621

Joe Z

Job Details: 06/11/2024

"Arrived on site for not operating. Upon arrival, keypad is not responding. Checked polarity at supply and is correct. Power cycled unit and keypad still not responding. Disassembled unit to test incoming voltage to console and is correct. Need to replace console. Replaced console W11325573. Am now able to get into diagnostics. Got error codes F0-E2 over suds , F8-E1 long fill, F9-E1 long drain. Checked water supply and is correct. Cleared error codes. Test unit. Did not add any detergent to unit and unit is filling with suds during test. Cleared suds. Test unit and is operating as designed. After series of questions with customer. Found is using too much detergent. Instructed on detergent use. No leaks present. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS3

Near Hutto, TX 78634

Wesley

Job Details: 06/11/2024

Arrived onsite for customer concerned with normal creases in the sheet metal construction of the console. All checks good. Unit is cosmetically correct. Advised tenants on findings. No parts used.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Georgetown, TX 78626

Lou

Job Details: 06/11/2024

"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found the right RC door damaged (photo). I removed and replaced the door and tested operations. Also found the left FC door is damaged (photo). Unit is operating as designed. Ordering the left FC door and office to schedule return service. No water leaks observed during service. LW11258450. W11223753; ordrng 1 LW11258441 (Left FC door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Georgetown, TX 78626

Lou

Job Details: 06/11/2024

"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found the right RC door damaged (photo). I removed and replaced the door and tested operations. Unit is operating as designed. No water leaks observed during service, job completed. LW11258450. W11223753"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Elgin, TX 78621

Joe Z

Job Details: 06/11/2024

"Arrived on site for not washing. Upon arrival, ran diagnostics and get error code F4-E3 wash motor not operating. Test unit and confirm power to motor, motor is just not operating. Need to replace sump and motor. Replaced sump and motor W11025157. Test unit and is operating as designed. No leaks present at this time. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Cedar Park, TX 78613

Miguel

Job Details: 06/11/2024

Arrived on site for refrigerator lights not working. Removed and replaced led modules. Verified operation. Call complete. W11683244

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Kyle, TX 78640

Leonardo

Job Details: 06/11/2024

Arrived on site to test unit for light not working. Test unit and found loose wire at light socket. Secured wire test unit and unit test good job compete. No parts used.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0MS0

Near Kyle, TX 78640

Leonardo

Job Details: 06/11/2024

Arrived on site to test unit for door coming off. Test unit and found right hinge not sitting in hinge receiver correctly. Removed door to secured door correctly. Secured door to hinge receiver and unit test good job complete no parts used.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Round Rock, TX 78665

Wesley

Job Details: 06/11/2024

Arrived onsite and found unit operating with a sudsing leak. Advised customer that Palmolive cannot be used a dishwashing detergent. Unit is now operating as designed without leaking. Advised on use and care principles.

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX10

Near New Braunfels, TX 78130

Andrey

Job Details: 06/11/2024

"Arrived on site to test unit for no ice production, tested unit found ice maker will not cycle, removed ice maker and found it has frozen water but will not go into harvest, replaced ice maker and tested, unit is now running as designed, no leaks detected job complete W11233375"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near New Braunfels, TX 78132

Leonardo

Job Details: 06/11/2024

Arrived on site to test unit for unit not washing. Test unit and found unit getting water but wash motor not coming on. Replaced sump and motor test unit and unit test good job complete no leaks present at this time. W11025157

We serviced a

KITCHENAID REFRIGERATOR

Model KFCP22EXMP5

Near Austin, TX 78737

Luis

Job Details: 06/11/2024

"Arrived on site for ice bin stuck. Removed ice bin defrosted tracks,removed moisture from tracks,added grease installed bin,checked bin operation good bin slides not sticking. No parts used"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78759

Matthew

Job Details: 06/11/2024

Arrived onsite for Console for responding. Tested and confirmed power to unit. Replaced Console. Unit is functioning properly. Customer also inquired about condensation buildup on glass door. Found due to high humidity external temps and 69 degree thermostat inside the unit is building condensation. No water source on unit. Recommend leaving the door open for circulation. Job complete. Used w11378949

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS01

Near New Braunfels, TX 78130

Leonardo

Job Details: 06/11/2024

"Arrived on site to test unit for no power. Test unit and found 120v going to unit. Found opened fuse, test unit and found and switches. Will order new switches and fuse office to reschedule ; ordrng 3 W11397156 (Switches)s and 1 W11580028 (Switch) and 2 W11677637 (Fuse)s"

We serviced a

WHIRLPOOL DRYER

Model LER56363Q3

Near Belton, TX 76513

Sterling

Job Details: 06/11/2024

On arrival verified complaint of unit not stopping buzzer. On inspection found timer is ticking and not shutting off correctly. Replaced timer and unit is now functioning correctly. Job complete installed wp3976569

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Austin, TX 78739

Luis

Job Details: 06/11/2024

"Arrived on site for noise complaint. Ran diagnostics loud vibration noise from fan housing,removed cover added pads behind fan assembly,replaced fan motor reassembled unit noise no longer present. Used w11661931,w11113654"

We serviced a

UNKNOWN VENTHOOD

Model UXT4130ADS2

Near Hutto, TX 78634

Scott

Job Details: 06/11/2024

Arrived on site for missing grease screens . Found this model is not missing any parts . Unit only has grease filter on vent fan in center . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Austin, TX 78701

Ryan B

Job Details: 06/11/2024

"Arrived on site to replace door with dents. Replaced door, tested unit, unit is running as designed. No leaks present at this time. Job complete. USED LW10904379 PPEKIT"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Austin, TX 78724

Ryan B

Job Details: 06/11/2024

"Arrived on site to inspect unit for being non operational and error code f06 present for blocked drum, motor overload. Found control failed causing error codes. Replaced control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11616491"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Hutto, TX 78634

Wesley

Job Details: 06/11/2024

Arrived onsite for tripping breaker nuisance tripping. Heat primed the oven first broil and then transitioned to bake at 500f. Customer will maintain for an hour to prime the elements for proper operation going forward. All checks good. Unit is operating as designed. No parts used.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Round Rock, TX 78665

Scott

Job Details: 06/11/2024

"Arrived on site for ice maker not working . Found unit is not making ice because temps are way above normal. Fresh food is 50ish and freezer is 37. Nothing frozen if fz . Weak frost pattern on evap. Compressor pulling 4-5 amps . Coils are clean . Ordering compressor ,evap , service port,uv drier ,nitrogen ,r600 kit ,weigh 2hrs . No parts installed . Call to set return ; ordrng 1 R600kit and 1 Serviceport and 1 Uvdrier and 1 Nitrogen and 1 Weigh2hrs and 1 W11557671 (Compressor) and 1 W11566897 (Evap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Uhland, TX 78640

Luis

Job Details: 06/11/2024

"Arrived on site for noise complaint. At time of visit unit running through a defrost cycle let cycle finishes fan powered on no odd noise,found some ice around fill tube,added sealer around fill tube to prevent water from spilling out of fill tube."

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Austin, TX 78702

James K

Job Details: 06/11/2024

"KDTE234GPS0 Arrived on site for unit not running. Upon arrival, found was motor not running. Replaced W11665769 pump and motor. Re tested and now unit is functioning as designed. No water leaks present at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM11

Near Austin, TX 78724

Ryan B

Job Details: 06/11/2024

"Arrived on site to replace evap fan motor diagnosed on previous trip. Replaced evap motor and adjusted gaskets on door, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED WP2315549 WPW10221048 212643"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Pflugerville, TX 78660

Scott

Job Details: 06/11/2024

Arrived on site for collection of data logger . Found small sliver of insulation stuck in right fresh food door switch . Removed obstruction . Door switch is operating normally. Job complete . No water leaks detected . Sending data logger back to service management . No parts installed

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Hutto, TX 78634

Wesley

Job Details: 06/11/2024

Arrived onsite per previous diagnostic and replaced the front burner ignitors. Unit is now operating properly and within the design specifications. All checks good. Advised customer on repair. W11666003 x2

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Manchaca, TX 78652

James K

Job Details: 06/11/2024

"MVW5430MW0 Arrived on site for unit stuck on spin cycle. Upon arrival, customer mentioned it will be stuck on spin setting and will continue to add water and try to spin clothes out. Proceeded to enter diagnostics and has no stored errors. Ran an overall checkup and found no issues. Suspension was good. Request for customer to run a consumer cycle and it passed the second time. First attempt, 1 pair of jeans and 1 pair of khakis was on one side before the spin cycle so unit detected unit is off balanced. Re distributed clothes and re ran and it passed. Unit is now functioning as designed. No water leaks detected at this time. No parts replaced"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Kyle, TX 78640

Tim M

Job Details: 06/11/2024

"Arrived on site to test unit for no power. No voltage going to the unit, checked breaker and found it tripped. Reset breaker and tested unit is running as designed. Customer stated she did not know breaker for the dryer was outside. Unit tripped when there was a power surge. Advised customer that if unit starts tripping breaker to contact builder to get breaker replaced. No parts installed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Burnet, TX 78611

Maurice R

Job Details: 06/11/2024

Arrived onsite for refrigerator door damage. On inspection the veggie drawer gasket had air gap of 10 inches. The gasket sent were for the doors. Ordering the drawer gasket. I fixed the air gap issue as good as could be done. Customer wants the gasket changed. ; ordrng 1 WPW10443326 (Veggie drawer gasket .)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN708MPS00

Near Austin, TX 78738

Luis

Job Details: 06/11/2024

"Arrived on site. Replaced the compressor and drier,vacuumed system down,recharged system to manufacture spec of 79g powered unit on checked low side pressure good. Used w11557671,w11506635,wpw10143759"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Leander, TX 78641

Miguel

Job Details: 06/11/2024

Arrived on site for unit not heating and turning on by itself. Found voltage from by-rd was 0. Each side to common is 125v. Found wh and ground were not hooked properly. Reset breaker. Corrected wiring at junction. Now I have proper voltage. Unit is operating as designed. Explained that wrinkle sheild will turn unit on and off until it goes to off. Now working as designed. Call complete

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Austin, TX 78745

James K

Job Details: 06/11/2024

WFES3530RS0 Arriced on site for unit console dented. Replaced W11707152 control panel however accidentally scratched new console. Ordering new control panel. Office to reschedule Serial number has been updated and the issue with the dented unit as in Unit 2; ordrng 1 W11707152 (Panel control)

We serviced a

KITCHENAID OVEN

Model KOCE507ESS22

Near Austin, TX 78759

Matthew

Job Details: 06/11/2024

"Arrived onsite for unit intermittently having cycle disruption of inverter failure. Replaced inverter and control. Tested several times and unit is functioning properly. No noise from turntable motor. Job complete. Used W11325786, w11578579"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Burnet, TX 78611

Maurice R

Job Details: 06/11/2024

"Arrived onsite for washer made a loud noise. On inspection Iran the unit in diagnostics mode. The only issue I saw was when spin cycle in gaged the unit moved as the unit spun up once it was spinning it was fine. When the diagnostics completed I checked the shocks out and they are on there way out, they need to be replaced. Ordering new shocks. ; ordrng 1 W11217817 (Suspension)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, TX 78681

Scott

Job Details: 06/11/2024

"Arrived on site for fridge not making ice . Found frost build up on freezer evap . Ice maker is functioning, ran successfully harvest and fill. Ordering heater ,evap fan with harness . Set return 6/17. No parts installed .; ordrng 1 WP12729128 (Defrost heater) and 1 W11249952 (Fan with harness fz) and 1 WPW10624574 (POWer hv control) and 1 W10804160 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Cedar Park, TX 78613

Miguel

Job Details: 06/11/2024

"Arrived on site for refrigerator not cooling. Removed back panel. Removed evaporator cover. Replaced condenser motor, evaporator motor, both light modules and start device capacitor. Verified operation. All components turning on. Call complete. WPW10662129, WPW10197428, W11602886, WP2315549, W11578915"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Seguin, TX 78155

Andrey

Job Details: 06/11/2024

"Arrived on site to replace previously diagnosed compressor, flushed system out with nitrogen, replaced compressor access valve and dye drier, vacuumed system down for 20 minutes, vacuum held good for 10 minutes, charged system with 50g of R600, unit is now running as designed, advised customer to monitor for the next 24 hours be for loading, job complete installed W11547313, W11506635, WPW10143759"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV06

Near Austin, TX 78749

Luis

Job Details: 06/11/2024

"Different issue from previous repair. Arrived on site for fresh food section not cooling. Removed evaporator cover found middle and upper section not defrosted lower section is defrosted,ran defrost test in diagnostics passed heater powered on. Installed a 60? defrost bimetal and replaced the ui,defrosted evap powered unit on checked air flow to fresh food section good. Used WP2182381,w11566894"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Lampasas, TX 76550

Tyler

Job Details: 06/11/2024

Arrived on site for refrigerator not making ice. Upon arrival found temps in both compartments were set at 0/37 and actual temps were 0/38. Found no errors in diagnostics for ice maker and tested unit. Found valve not opening up to allow enough water into ice maker. Valve sent for repair wasnt accurate and reordering W11482383 valve. Rescheduled customer for 06/21/24; ordrng 1 W11482383 (Valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Kyle, TX 78640

Tim M

Job Details: 06/11/2024

"Arrived on site to test unit for no water. Tested unit found valve was shut off. Turned valve on and ran diagnostics cycle, all components properly engaging. Unit is now running as designed, no leaks detected, no parts installed, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Kingsland, TX 78639

David Z

Job Details: 06/11/2024

"Arrived on site to install necessary parts to resolve multiple issues with refrigerator. Replaced mullion, damper and right side door gasket. Verified proper fitment and seals. Parts used - W11177238, WPW10594329, W10830046."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM10

Near Pflugerville, TX 78660

Scott

Job Details: 06/11/2024

"Arrived on site for fresh food freezing and not making ice . Found thermostat set at 2 . Nothing frozen . Found water turned off at supply valve . Turned water on . Ran harvest . IM harvested and filled . If freezing occurs again ,recommend replacing control. No water leaks and no parts installed . Job complete"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Austin, TX 78758

Paul

Job Details: 06/11/2024

Arrived onsite for washer not starting. Tested the washer and found the hot water not working. It appeared the wall valve had been replaced and never turned on. I turned the wall valve on and ran diagnostics and the machine works as designed. I started a quick wash cycle. The machine worked as designed. At this time all function as designed. No water leaks present at the time of service. Job complete. NO PARTS INSTALLED.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Austin, TX 78753

Paul

Job Details: 06/11/2024

Arrived onsite for washer making noise. Tested washer in diagnostics and it sounded normal. Did manual diagnostics and did high spin and agitate and sounded normal. I noticed the leveling feet were off and adjusted them accordingly. I noticed the agitator cap missing and told the customer that they need to find it and put it on. I told the customer the agitator was functioning as designed. No water leaks present at time of service. NO PARTS INSTALLED. Job complete.

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Taylor, TX 76574

Wesley

Job Details: 06/11/2024

"Arrived onsite and determined major overhaul will be required to repair, f7e5. Damaged wiring harness and gearcase failure damaged, rotor/stator. Ordering parts. AUTHO required. Office to reschedule. Jobcount2; ordrng 1 W11409746 (Lower harness) and 1 W10902814 (Washplate) and 1 W10915700 (Stator) and 1 W10915701 (Rotor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS06

Near Austin, TX 78722

Ryan B

Job Details: 06/11/2024

"Arrived on site to rep,ace lower coupling diagnosed on previous trip. Replaced lower coupling, adjusted leveling feet to level unit and used seperator to make unit ice bing slide in correctly. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED WP2220458 W10353593"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 06/11/2024

Arrived on site for washer not latching lid. Upon arrival found f5e1 in diagnostics and found latch broken. Replaced latch w11513248 and tested unit. Found no leaks and washer working as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near New Braunfels, TX 78130

Andrey

Job Details: 06/11/2024

"Arrived on site to test unit for no water no ice production, tested unit found that valve is activating and incoming water pressure good, unit is new and water reservoir needed to be filled, lines are now filled with water and unit is running as designed, job complete no parts installed"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Austin, TX 78746

Matthew

Job Details: 06/11/2024

Arrived onsite for element support failure. Confirmed failure and tested. Replaced support. Unit is now functioning properly. Job complete. Used w11724411

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ3

Near Austin, TX 78750

Matthew

Job Details: 06/11/2024

Arrived onsite for unit not operating and displays F1E4 ACU failure. Replaced ACU. Tested and unit is functioning properly. Customer to inquire about trim pieces from manufacture/warranty. Unit is functioning properly. Job complete. Used w11182110

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS10

Near Round Rock, TX 78681

Scott

Job Details: 06/11/2024

Arrived on site for fridge not making ice and making noise . Found ice maker failed . IM adjust hanging up . Replaced maker W11556926. Ran harvest all checked normal. Water is dispensing normal as well. Did find small amount of moisture on mullion flap . Turned on humidity control. No water leaks detected at time of service . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Austin, TX 78737

Luis

Job Details: 06/10/2024

"COMPLETELY DIFFERENT ISSUE FROM PREVIOUS REPAIR. Arrived on site for no cool. Found evaporator cover incased in ice fan running no air flow. Ran diagnostic bimetal reading closed,heater powered on and started defrosting,diagnosed communication issue and unit not entering self defrost. Replaced the ui and main control,customer will defrost unit 24hrs. Used w11567938,w11670354"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near New Braunfels, TX 78130

Andrey

Job Details: 06/10/2024

"Arrived on site to test unit for no power, tested unit found shorted fuse, replaced and tested but noticed a loud rumble from motor, disassembled unit and found failed motor bearings, replaced motor from job 415298 and tested, unit is now running as designed, job complete installed WP3392519, 279827"

We serviced a

WHIRLPOOL ICE MACHINE

Model WRS315SDHM08

Near Maxwell, TX 78656

Matthew

Job Details: 06/10/2024

Arrived onsite for unit not making ice. Unit is owned by a property management group and cant provide POP for unit warranty. Cannot proceed with repair.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Niederwald, TX 78640

Matthew

Job Details: 06/10/2024

Arrived on site for unit not spinning cloths out properly. Upon arrival customer canceled services due to misunderstanding Maytags 10 year warranty on motor and basket. Customer believed the entire unit had a 10 year warranty. Job complete