Arrived on site to test unit for not draining. Test unit and replaced drain motor and vent. Test unit and unit draining correctly job complete at this time.

"Arrived on site for VERY LOUD/GRINDING NOISE --AT THE END OF THE SPIN CYCLE. Placed in diagnostics and no error codes came on. No noise present when running diagnostics cycles. Fortunately customer took a video of noise. Sounds were gear case bearings. Removed gear case, cam, and actuator. Installed new gear case, cam, and actuator. Ran in diagnostics and actuator was not as loud and present when shifting as it was before. Completed diagnostics cycles as designed. C

Arrived on site to test unit for unit taking to long to drain. Test unit and found pinched drain hose. Cleared drain hose test unit and unit drain correctly job complete.

Arrived onsite for the washer not working properly.

Arrived on job for complaints of spark not stopping. Right front and back sparking flame ring good. Module not recognizing flames will need module to complete ; ordrng 2 WP8190929 (module-spk)s

"Arrived on site to diagnose no dispensing while fridge door closed, found that there was small indentation on left door due to insulation collapsing causing the switch to not fully close while the door was closed, replaced switch with new switch that has a longer frame to make a better connection with the door when it closes. Unit is now operating as designed. Job complete."

"Arrived on site for a defective control. Installed new main control,powered unit on fan powered on ui entered programming mode,reprogrammed new control,power cycled unit,compressor and fans powered on.

Arrived on site for a washing machine with a motor making a hum. Upon arrival the customer stated the issue was the unit would sense and fill and then do nothing else. I put the unit into diagnostics mode and found stored error code F8E1 for no fill or long fill. I then ran a test cycle and after it threw an F8E1 error. It sounded as though it ran as designed. I then manually activated each component and found the cold valve was not initiating. I took the hose off at the wall and checked water pressure and it was good. I then checked the harness to the valve and it was good. I then checked voltage at the harness and found it getting 120V indicating a bad valve. I am ordering the valve and the office will need to reschedule.; ordrng 1 W11222849 (Valve)

"Arrived on site for freezing in fresh food. Ran diagnostics thermistors passed,checked damper operation good,adjusted damper in enclosure changed defrost setting to basic."

"Arrived on site to diagnose no cool issue in freezer, upon initial checks found that the pantry UI was not powered, checked the UI and found corrosion on the control, checked the harness and found that every line was cut. Put refrigerator into test 4 to verify that the compressor was functioning as designed. Ordered both harness and UI.; ordrng 1 WPW10769076 (Pantry ui) and 1 W11170612 (Pantry harness)"

"Arrived on site to install previously diagnosed parts to resolve stuck valve. 4 screws had to be broken off due to being rusted in, along with 2 orifice holders. Replaced stuck valve. Found supplied screws were incorrect. Utilized 2 orifice holders, valve, and need 4 screws. ; ordrng 4 WP3368921 (Torx Screw)s"

Arrived onsite for unit making a squeaking noise. Turned drum and heard squeaking. Upon further inspection. Found hat the bracket roller was bad. Replaced roller. Tested unit. Unit tested good. No issues at this time.

Arrived on site to install previously diagnosed parts. I installed the new ice container and inspected part for any damage. No damage on new part. Call complete.

"Arrived on site to diagnose washer that is having issues cleaning well. On arrival ran error codes and found motor error. Ran unit and could hear whining coming from motor and cap, and unit isnt agitating a full cycle. Ordering capacitor and motor. . ; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor)"

Arrived on site to test unit for unit not starting. Test unit ad found unit not draining not allowing water in. Found glass in the drain motor removed glass test unit and unit running but leaking from diverted mortor. Will need new sump and motor

"Arrived on site to diagnose refrigerator not making ice. On arrival found unit had only made a couple of batches since they got it. Found error E5 for icemaker, indicating failed thermistor on IM. Ordering icemaker to resolve. ; ordrng 1 W11483245 (Icemaker) and 1 W11482383 (Valve)"

"Arrived on site for customer complaint of unit making a knocking noise, found drain hose was hitting wall during spin, I added some zip ties to hose and pulled washer away from wall, unit tested good."

Arrived onsite for the washer not shifting. Replaced actuator and washer tested good complete

Arrived onsite for the washer not shifting. Replaced actuator and washer tested good complete

Arrived on site for a broken refrigerator door switch. Upon further inspection I found the FC door switch visibly broken. I removed the old door switch and the liner was to tight around it and caused damage to the liner. I now cannot get the new switch properly into the liner. The light switch is now working however. I called techline and spoke to Anthony and received SR# 7730683801. He recommended getting the liner repair kit and fixing the liner. Also to trim some of the liner to better fit the switch and trim off some insulation if necessary. Due to potential of switch falling out and causing functional issues he deemed it a functional issue. Office to reschedule. ; ordrng 1 8201700 (Liner Repair Kit)

"Arrived on site to replace control from previous diagnosis. Verified control was needed. Replaced control, ran calibration, tested unit, unit works good. No leaks detected. Job complete."

Arrived on site for There is a bad smell coming from the washer. Found drain hose was protruding from the wall drain to far outside of recommended position causing odor to seep into laundry room. Secured drain hose into drain tube and used zip ties to secure it in place as recommended. Removed wash plate to inspect for any debris. Area under wash plate looked fine. Ran through diagnostics and no error codes came on. Washer drained as designed. Washer spun as designed. No leaks detected. Job completed.

"Arrived on site for ice build up in freezer section. Checked door seal good,gasket is sealing correctly to cabinet,found large gaps between liner and cabinet,added sealer to gaps."

Arrived onsite for dishwasher not dispensing soap from the dispenser. Upon inspection I found the dispenser was having a hard time closing or the latch is failing. I replaced the dispenser and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Arrived onsite for refrigerator not dispensing ice. Upon arrival found unit valve not operating as designed and unit UI not reading doors correctly. Replaced UI and valve and tested unit is now operating as designed. Job Completed.

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit bottom panel. Job Completed.

Arrived on site for a refrigerator that was not making ice. I tested the temps in the FC and found them it at 0?F. Upon further inspection I found the IM turned off. As soon as I turned it on it began to harvest. Unit is working as designed. Call complete.

Arrived on job for complaints of not draining. Tub full of water and pump not draining. Removed water and checked for blockage. Replaced pump and ran diagnostics. Washer working properly and no leaks detected at time of service

"Arrived on site for noise complaint and cooling issue in fresh food compartment. Customer defrosted unit diagnosed ice hitting fan blade,removed cover found thermistor in wrong location,secured thermistor to correct location on suction line above copper weld joint,secured with foil tape and a zip tie,ran diagnostics changed defrost setting to basic."

Arrived on site to diagnose a refrigerator that is not cooling. Found inverter for compressor failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on job for complaints of not powering on. Checked connector at box , after reconnecting power cord the dishwasher powered on. Ran diagnostics and found everything checked good."

Arrived onsite for ice maker not making ice. Upon arrival found unit ice maker would come on water valve pump drain and cutter all operating as designed. Put unit into diagnostics and ran compressor and condenser fan for 20 minutes found unit was a no cool. Ordering sealed system. Office to reschedule upon receiving parts.; ordrng 1 W10843121 (Drier) and 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evap)

"Arrived on site to replace previously ordered parts for oven. Found unit not fully wired in junction box, preventing unit from receiving full voltage. Rewired unit properly and found all is functioning properly at this time and no parts were needed."

Arrived on site for a refrigerator that?s making a loud buzzing sound when ice is being made and small ice cubes. Inspected unit and work area. The customer advised that this sound usually happens during the fill and that it varies in terms of sound. Tested the unit and did notice the sound a lot louder than normal and water barely coming into the icemaker. Went ahead and replaced dual water valve and tested unit. Unit begin working as designed. Call complete.

Arrived on site for dryer needing previously diagnosed blower housing assembly. Upon arrival disassembled unit and removed housing. I ended up not being able to remove blower wheel from housing and also installed new wheel. I reassembled and tested dryer after repair and found units noise no longer present. Unit now functioning as designed call complete

Arrived on site for washer making a grinding noise. Upon arrival customer showed me a video indicating the type of noise or hearing both during agitation and spin. Upon further diagnostics checks I found no error codes stored but when I ran a agitation cycle I found a loud knocking noise occurring in the gear case after inspecting underneath the unit I found a lot of oil splattered all over the capacitor splutch motor and actuator as well as on the floor underneath the washer. I was able to remove the agitator and span or not but office will need to reschedule once availability of gear case is known in order for us to complete the repair as well as getting a new capacitor and actuator; ordrng 1 W11423758 (Gearcase) and 1 W11395618 (Capacitor) and 1 W10913953 (Actuator)

Arrived on site to install previously diagnosed separator. Upon arrival I was able to install the new separator assembly I then reassembled and tested the unit and found that water and ice are dispensing as designed and separator is no longer allowing airflow through the freezer door. Ice bucket still full of ice on 2nd trip. Call complete

Arrived on site for a washing machine that has no power. Inspected unit and work area. Customer advised that it?s not that the unit does not have power but that is unit will not go into agitation. Tested unit and confirmed that the unit is attempting to agitate but is jerking the basket instead. Looked underneath the unit and found the actuator not engaged with the cam underneath the unit. Fixed positioning and tested unit five times between agitation and spin cycles and the unit ran as designed. Call complete.

"Arrived on site to install previously diagnosed icemaker. Upon arrival confirmed original complaint with customer. Installed new icemaker. Temperatures while on-site were in range and ice bucket was full with ice. No leaks before, during, or after repairs. Call complete."

"Arrived on site for a refrigerator that?s still intermittently making ice. Inspect immunity and work area. The customer advised that the unit ran perfectly for two days and then stopped making ice for four days consecutively. She advised it did come back on for a day or two but is in a very intermittent on when it decides to make ice. I ran harvest test and found water and ice inside the tray indicating that the water had been refilled within the last hour. The unit did recognize that the bin was present and not full. I called Whirlpool Techline and spoke to Austin SR# 7730689072. He requested that I move the wires underneath the door while the harvest test is running and advised that if there was any problem with any of the connections underneath the door or a problem with wiring that the unit would not continue to run through the harvest cycle. Everything ran as designed even with me moving the wires around from side to side. He advised that based on my findings and replacing of the icemaker that he would make no other changes to the unit. He advised that if there was an electrical issue, the icemaker just would not work. I asked him if he were to swap out some thing what he would go for and he advised if we needed to replace something to replace the icemaker. Replaced ice maker and tested harvest and fill functions. Unit ran as designed. Call complete."

"Arrived on site to install previously ordered part.Removed and replaced the timer, reassembled and unit tested as designed.Customer will need to have ventilation system cleaned.JOB COMPLETE"

"Arrived on site and inspected oven, microwave combo which was 14 years old.Found due to the prolonged use, the door separated and will need to be replaced.

Arrived onsite for doors being unaligned. Upon arrival found unit level feet not down. Leveled unit. Job Completed.

"Arrived on site to inspect microwave not working properly. Customer advised the unit was tripping the breaker. Confirmed the complaint and found the monitor switch and the top door switch were both defective showing no continuity. Removed and replaced both, reassembled, and unit worked as designed to customers satisfaction. Job complete"

Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. The customer advised that the unit is making a clicking sound and is not doing anything and will not illuminate the inside. Plug the unit in and found the clicking coming from the control board. Replace control and tested unit. Unit began to work as designed. Call complete.

Arrived on site and inspected dishwasher not cleaning dishes on the upper dish rack.Unit was washing found the mash motor was operating properly.Unit will require both wash arms.Ordering the needed parts.Needs more work ; ordrng 1 WP6-917642 (Lower wash arm) and 1 99002624 (Upper wash arm)

"Arrived on site dishwasher not draining at the end of the cycle. We entered diagnostics and found fault codes F10e2 vent electrical problem f9e1 not draining. We gained access to the bottom of the unit and inspected all of the wiring harness and found the float switch not seated connector not seated properly. We reconnected the float switch and ran the unit through an express wash. After 30. Insets we canceled out of the quick wash and tried to drain the unit. The drain pump would not come on. We gained access to the vent motor and disconnected the vent motor and found no change. We gained access to the drain pump. We found the drain pump extremely hot to the touch. We inspected the sump assembly and found no blockage. We tested voltage to the drain pump and found good voltage. We ran the drain pump for severally minuets out side of the sump assembly. We found when the drain pump gets to hot it stop functioning. When we let it cool down it works again, indicating there is a mechanical failure in the drain pump causing it to fall at the end of a cycle, after multiple drain and fills. We called techline I advised of the situation. He advised there is a service pointer going out for this issue. And to replace the drain pump. We replaced the drain pump. I retested the drain pump several times and found it working every time. Job complete."

"Arrived on site and inspected newly purchased dryer not starting.Confirmed the complaint and checked voltage at the outlet and got 242/121/121.Door switch checked out good.Found the thermal fuse and cutoff ( 279973 truck stock) were both defective.Removed and replaced both, reassembled and unit tested as designed.Customer satisfied,JOB COMPLETE"

"Arrived on site to diagnose no ice being made in ice maker we replaced on last visit, found that the fill tube was frozen over, sealed around the fill tube with silicon and informed the customer with the RO system that they have it might cause the fill tube to continue to ice over inside, customer informed us they are having cullogan come out tomorrow to look at the RO system and their well system. Ice maker is operating as designed job complete."

Arrived on job for complaints of no starting. Found console not responding. Replaced console and test. No leaks detected at time of service.

Arrived onsite for the microwave door handle is broken. Replaced microwave door and all functions tested good complete

Arrived on site for a washing machine that?s not filling during heavy duty cycles and is making a lot of sound. Inspected unit and work area. The customer advised that during the heavy duty cycle that the unit is not filling fully with water. Tested the unit and confirm the customers complaint. Went through user care guide and technical documentation and found a service pointer (W11499341) on this issue. The heavy duty cycle starts with the extra power being on during the cycle which starts with a little water and will continue to add water throughout the wash cycle. According to the technical data sheet that is working as designed. Ran through agitation and the unit sounded like it was working as designed.

Arrived onsite and found unit center burner clogged with oil. Cleaned to restore function. All checks good. Advised customer on repair. Unit is now operating as designed.

"Arrived on site for customer complaint of unit lights not working, found multiple failed modules, ordering modules. ; ordrng 6 W11462342 (Modules)s and 1 Cnote (Office to reschedule)"

"Arrived on site for customer complaint of unit not cooling, found failed start device, ordering part. ; ordrng 1 WPW10197428 (Start device)"

Arrived onsite and found unit door spring detached from dispenser door. Corrected issue. No parts needed. All checks good. Unit is now operating as designed.

Arrived onsite for the dryer not heating properly. During testing found that the hi limit thermistor was bad. Replaced it and tested. Used vent tester and found that there is a clog in the vent tube in the wall. Advised customer to have it cleaned out. Complete

Arrived on site to diagnose a dryer that was smoking. Found main control shorted out and burnt.

"Arrived on site for refrigerator complete no cool. Inspected unit and work area. Found nothing running and continued clicking noise. Performed diagnostics mode and attempted to run test 4 and did not pass strep 1. Tested deli control and disconnected. Gained access to FC evaporator and found fan pulsating. Disconnected evaporator fan assembly, no change. Gained access to compressor and 3 way valve. Found valve also pulsating. Found when low voltage to inverter disconnected all started running. Found main control shorting out inverter. Will need to replace main control and inverter.

"Arrived on site for customer complaint of unit not producing ice, found failed ice maker, I replaced ice maker, unit tested good."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced tub, basket, and belt and tested unit. Unit began to work as designed. Call complete."

"Arrived onsite for control acting erratically. Put unit in diagnostics and found, F0E1 load in drum during clean washer cycle, F0E2 over suds, F0E5 off balance. Let customer know that the unit only needs so much detergent to allow the unit to wash. Erased codes from the unit. Went through entire quick cycle. Unit made it through with no returning error codes. No issues at this time. Job complete"

Arrived back on site to install previously ordered parts.Removed and replaced the fan scroll and the thermistor.Reassembled and unit began cooling.Customer told to place a bottle of water inside the freezer and wait approximately 24 hours for the freezer to reach optimal temperatures.Job Complete

"Arrived on site to test unit for door not staying shut. Found hinges were damaged. Replaced hinges, tested unit, unit works good. Job complete."

"Arrived on site to diagnose washer that was locked during cycle. On arrival customer had informed me that they changed cycles and the door unlocked. Checked error codes and found no errors present. I tested the lock, ran several cycles, stopped and started etc. lock was responsive 100% of the time. Could not find any issues present. Call complete."

Arrived on site to install lid on dryer due to transport damage. Replaced lid. Found new lid was also dented. Reordering lid. Office to schedule when new lid arrives.; ordrng 1 Wpw10208383 (Lid)

"Arrived on site for customer complaint of lights not shutting off, found failed control, 49001044.

Arrived onsite to replace previously diagnosed parts. Replaced motor. Tested unit and unit is functioning properly. Job complete

Arrived onsite and found shorted wire at switch for front left burner. Repaired wiring. Unit is now operating as designed. All checks good.

"Arrived on site for a no heat microwave. Upon arrival the MW was already uninstalled. I put a cup of water into the MW and tested unit. I found no heat at all. I gained access to the inside of the unit and found the diode, fuse, cap, and mag good. I found the transformer ohmd out open however. We will need to replace the transformer. Ordering the part and returning with the others. but they moved it to a vacant room so the tenant would have a working unit. Lease reflects first tenant move in for that apt. Office to reschedule.; ordrng 1 W10836753 (Transformer)"

Arrived onsite for washer buzzing sound. Ran diagnostics and found stored error code for valve failure. Will need valves replaced. Also bringing back drain pump due to additional sounds. Unit is quad-stacked will require 2 man. S.; ordrng 1 W11316255 (valve)

Arrived onsite for the oven range not working properly. Needed the control display. Ordering correct part and office to schedule ; ordrng 1 W11122852 (Control display)

Arrived onsite for unit missing the small burner cap on the front right burner. Did not have cap with me. Ordered part. Rescheduled with customer. ; ordrng 1 W11245289 (burnr-head)

Arrived on site to test unit for unit not starting. Test unit and unit giving error code f1e4. Found bad control board. Ordering new board office to reschedule. ; ordrng 1 W10892389 (Control board)

"Arrived on site and inspected side by side refrigerator cooling issues.Confirmed the complaint and found the compressor would run for approximately 10-18 seconds and kick off.All fans were found to be good, but the compressor wont stay on to cool the unit.Ordering the start device and adding additional notes for H&S.; ordrng 1 WPW10189190 (START-DEV)"

"Arrived on site to inspect unit for a scratched handle, upon inspection found the handle was scratched in the middle. Replaced handle and tested. No problems found. Complete"

"Arrived on site to inspect refrigerator ice build up. Upon further inspection, I found the RC evaporator/cover with a large block of ice built up on it. Advised customer that the unit would need to be unplugged and allow to defrost before repairs can be made. Checked the drain tube and found a small gap. I sealed the drain tube with white silicone. Customer signed waiver of damages from defrosting refrigerator. Per the Service Pointer #W11092686, I am ordering the RC evap drip pan, clamps, evap motor harness, evap cover, CNOTE-SHIMS, CNOTE-LSO FOR TRAINING and office to schedule return service. Advised customer to unplug the unit 48 hours before return service and to place towels around then unit to protect the baseboards from water leakage. No water leaks observed during service.; ordrng 1 W11457241 (RC drip pan) and 2 W11456069 (Clamps)s and 4 CNOTE (SHIMS)s and 1 W11033168 (RC evap motor harness) and 1 WPW10389152 (Gasket) and 1 CNOTE (LSO FOR TRAINING) and 1 WPW10501260 (RC evap cover)"

"Arrived on site to install previous diagnosed part. Uninstalled unit to,gain access to sump assembly. Removed failed sump assembly and installed new. Tested operation and monitored for possible water leaks. Found bottom spray arm now turning and no water leaks. Found suds buildup in unit. Recommend to run on hot cycle to remove suds buildup. All tested good, no water leaks detected."

"Arrived on site for Not Cooling - Top Freezer Refrigerator. Tested start device and was not getting good amperage. Replaced start device and compressor was still not getting the right amperage. Found bad frost pattern on evaporator indicating the Sealed System needs replacement. Ordering Compressor, evaporator, UV drier, coupler, and service tap to return and complete the repair. ; ordrng 1 W11209866 (Compressor) and 1 2174739 (Service tap) and 1 W11407409 (Evaporator) and 1 W10913906 (Coupler)"

"Arrived on site for refrigerator having water and mildew mildew buildup in drain pan, causing oder. Inspected unit and work area. Checked drain pan and found to be normal. Inspected air filter and found filter has not been changed ( see SD-QUICKPIC). Informed customer of air filter and user care guide states to replace every 6 months, left part # for filter with customer. All other operations tested good. No water leaks detected during service."

Arrived on site to install previously diagnosed part. Removed DSI board and installed new DSI board. Powered range back on and tested broil and bake. Both broil and bake are igniting flame on first click as designed. Job completed.

"Arrived on site to install previously diagnosed and ordered parts. Per the row four techs diagnosis and whirlpools recommendations, I removed and replaced the drain pump and main control and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on job for complaints of code and not finishing cycle. Ran diagnostics and found code for door lock and at the end of test cycle the door lock didn?t open properly.After replacement test operation.

Arrived onsite for the washer not agitating. During testing found that the actuator was not working properly. Replaced actuator with new one and washer tested good . Complete

"Arrived on site for customer complaint of vent motor not pulling air, unit tested good, customer was unaware of unit being out of warranty and had builder set up appointment, job complete.

Arrived on site for a range not heating. Upon arrival customer stated the oven was not getting any higher than 110-120?F. I tested the voltage at the wall and found correct voltage. I unplugged the unit. I then gained access to the back of the unit and found both elements ohmd out to 20 ohms which is good. The sensor ohmd out at 1k which is good. The fuse was closed and good. I plugged the unit back in and checked voltage to the elements and found no voltage going to either. This indicates an bad control. I installed a new control and then tested the unit and checked for voltage. The elements were now getting your 240V and the oven preheated. Unit is working as designed. Call complete.

"Arrived on site to diagnose low pressure water going to dispenser and ice maker, found that the braided hose in the back was slightly kinked. Removed the kink in the hose now the unit is functioning as designed. Job complete."

"Arrived on site to inspect washer leaking water. Upon further inspection, customer advised that the unit is leaking from the bleach dispenser and softener dispenser. I placed the unit in diagnostics and tested the dispensers and found the bleach and softener dispensers were overflowing. I inspected the dispensers and found mildew and softener build up inside. Removed and replaced the dispensers and retested and turned the water valves down at the wall. Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to inspect unit for not dispensing soap correctly, upon inspection found the units dispenser door was off track and the gasket was ripped, replaced dispenser and tested. Complete"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm and the compressor not on. Removed the FC evap cover and found moisture on the coils. Pulled the unit out and inspected the compressor/start device. Unplugged the unit and plugged back in and the compressor came on for a brief moment then turned off. I removed and replaced the overload and retested and unit is operating as designed. Unit is cooling and had a good frost pattern on the evaporator. Advised customer to give the unit approximately 24 hours to cool completely. No water leaks observed during service, job completed."

"Arrived on site to test unit for not heating. Found spark igniter position was off. Set position properly, tested unit, unit works good. Temps are correct. Advised customer to download the app and connect unit to WiFi. Also explained on cooking cycle of unit. Job complete."

"Arrived on site for a dryer that would not heat. Inspected unit and work area. Tested unit and confirm customers complaint. Tested voltage at the terminal block and found proper voltage. Removed front panel and found the heater had grounded inside the housing. Replace the heater and tested the unit. Unit would not start the first two times I tried to start the machine. Make sure all my connections were good and tested unit again. The unit did turn on, turn, and heat but shut off within seven seconds with the control panel is showing the unit was still running. Tested the unit several other times and was able to get the unit to run one other time with the same results. Spoke to SW and was advised that the issue would have to be either with the motor, belt switch, or control do to intermittent working abilities. Ordering parts in office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 279787 (motor) and 1 W10847984 (belt switch) and 1 W11526004 (CONTROL)"

The Customer complaint is the unit is over cooling. -20 in the freezer and freezing in the fridge. We gained access to the freezer evap and found a full frost pattern. I hooked my gauges up and found 35 psi. We tested the evaporator thermistor and found 5vdc and proper resistance. We tested the fresh food evap and found it reading proper resistance and receiving 5vdc as well. While the unit is on I'm getting pressures of 0psi low side and 110 psi on the high side. I tested voltage to the compressor and found it fluctuating. I removed the start device and found the capacitor installed upside down. I corrected the capacitor. I reinstalled the start device and tested voltage at the control. I found 120vac at the control. I retested the voltage at the compressor and found 120 vac. I tested the winding on the compressor and found the windings checking good. I spoke to PR and ran through it with him. I am ordering the control to complete the repair..; ordrng 1 W11353815 (Control)

Arrived on site and to install previously ordered part.Removed and replaced the kit and reassembled.Customer advised to wait approximately 24 hours for the unit to reach optimal temperatures.Job complete

"Arrived on site for a refrigerator getting ice in the back of the unit. Upon arrival you could hear a loud buzz possibly coming from the evap fan. I checked the temps and found the FC at 11? and the RC at 37?F. I put the unit into diagnostics mode and found the evap fan working as designed, the FC and RC thermistors read good as well in diagnostics. I gained access to the RC evap and found significant ice build up. I thawed out the ice and found the evap fan coming loose. I then gained access to the control and checked the VDC at the evap thermistor from P5-1 to P5-2 and the RC thermistor from P8-1 to P8-2. The RC thermistor only had 2.8VDC and the RC evap thermistor had no VDC. I then unplugged the unit and found the RC thermistor ohm good, but the RC evap thermistor ohmd out at .6K ohms. This indicates a bad control and evap thermistor. I installed the new RC evap thermistor and then ohmd it back out at the control. It now ohmd out correctly. I then replaced the control and checked VDC and it is now good. I also found the drain tube getting water all over the floor after defrosting evap, and upon further inspection I found the drain tube not sealing well at the back. I used sealer from van parts and it is now going straight into the drip pan. No more leaks observed at end of service. The unit is working as designed.

"Arrived on site to replace dispenser, after replacing, unit tested good."

"Arrived on site for not dispensing ice. Diagnosed coupling on shaft slipped causing shaft not to engage with auger motor,replaced shaft assembly,tested ice dispenser unit working as designed"

"Arrived on site for water leaking. Found inlet fill tube damaged entering valve,removed damaged end of fill tube,reinstalled fill tube fully to valve tested icemaker fill no leaks"

Arrived on site to test unit for left front burner not working. Test unit and found burner not receiving any power. Replaced switch test unit and found burner getting power but not coming on. Will need to order new burner. Office to reschedule ; ordrng 1 W11517959 (Left front burner)