Near Georgetown, TX 78628
Lou
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher seal Magee. Upon further inspection, I found the cabinet gasket torn where the screws go into the cabinet mounts. I removed and replaced the gasket and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78732
David Z
Job Details: 01/12/2021
REFRIGERATOR GE ZISB480DXA Arrived on site to install parts diagnosed on previous visit. Found different damper needed to resolve stuck damper in rapid cool drawer. Ordering correct damper. ; ordrng 1 WR60X10063 (damper assy desupply)
Near Georgetown, TX 78626
Lou
Job Details: 01/12/2021
DISHWASHER FRIGIDAIRE FFBD2406NW0A "Arrived on site to install previously diagnosed and ordered part. Due to the unit leaking from the bottom of the door area, I removed and replaced the bottom door gasket as previously diagnosed. Tested unit and found the lower spray arm has been damaged by the element melting it. I found the spray arm is getting caught the element as it spins and will need to be placed. No water leaks observed during service.; ordrng 1 5304517203 (LOWER SPRAY ARM)"
Near Belton, TX 76513
Tyler
Job Details: 01/12/2021
DISHWASHER KITCHENAID KUDE20IXSS1 Arrived on site for dishwasher needing previously diagnosed with all rocks as well as soap dispenser. Upon arrival I was able to install the needed parts and retest unit and verify that everything is now functioning as designed. Call complete
Near Kyle, TX 78640
Brandon
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for customer complaint of noise, found switch to be bad, I replaced switch, unit tested good."
Near Austin, TX 78734
Leonardo
Job Details: 01/12/2021
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for unit not draining test unit and found drain motor not responding. Replaced drain motor test unit and unit draining correctly no leaks present job complete.
Near Austin, TX 78737
Kevin
Job Details: 01/12/2021
DRYER MAYTAG MEDB800VQ0 "Arrived on site and replaced all parts diagnosed by previous technician. After replacement dryer is now significantly quieter.
Near Buda, TX 78610
Richard
Job Details: 01/12/2021
WASHER WHIRLPOOL WTW7120HW0 Arrived onsite for the washer not working properly during the spin cycle. Upon arrival found that the left upper side of the panel is bent outwards. Customer stated that during the spin cycle the washer was banging around violently which caused the panel damaged and water to leak.the wash basket was leaning towards the back which caused the unbalanced issue while washing a small blanket. Causing the washer to spin violently. Called tech line and we went through the diagnostics process and all functions tested properly but there was an error code for unbalanced load. No leaks detected.
Near Leander, TX 78641
Tommy
Job Details: 01/12/2021
REFRIGERATOR MAYTAG MFI2569VEM Arrived onsite for previously diagnosed parts. Replaced and wired in thermistor. Tested found unit now operating as designed thermistor reading correctly.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived onsite for refrigerator with broken bins and drawers. Upon inspection I found the crisper drawer plastic top was missing. I found the 2 RC drawers crooked and the divider missing. I found one of the shelves on the left RC door was missing and the other one was cracked badly. The unit will need a pantry drawer a divider for the RC drawers and 2 new shelf’s for the left side RC door. Ordering left shelf bottom (WPW10212139) left shelf top (WPW10323808) pantry lid (W10827015) pantry drawer (WP67003531). rail center (WPW10326469). Will need AUTHO for repair. ; O-emld tckt
Near Austin, TX 78750
David Z
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to follow up on diagnosis for non functional RC evap fan. Per previous tech line call I went and disconnected all harness except for P14, P6, P1, P4 and reran test 3. All fans were on except for FF evap fan. Disassembled interior of cabinet and checked wiring at the harness and connector for evap fan and could verify voltage. Unit I has bad cabinet wiring.
Near Austin, TX 78701
Jacob
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL MDB9959SKZ0 "Arrived onsite for unit not draining . Put unit in diagnostics, got F9E1 drain error, F8E2 water valve. Cleared codes. Upon further inspection. Found that the chopper impellers had broken off causing the drain to no spin. Removed choppers. Ordered part. Rescheduled with customer.; ordrng 1 W11497943 (DRAIN MOTOR )"
Near Georgetown, TX 78626
Lou
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS00 "Arrived on site to inspect refrigerator losing power. Upon further inspection, customer advised that the unit turned off and stopped cooling. After cycling power for approximately 10 mins, the unit continued to fail. They cycled power for approximately 2 hours and when they turned it back on, the unit began to cool and operate as designed. I tested temps in the FC=6 degrees & RC=35 degrees on recommended settings of 0 & 37. I removed the pantry control and found the control board shorted and was sizzling when I removed it. I found water or a liquid in the reservoir under the control. I checked the pantry harness for any broken wires and the harness was good. I advised that I would go ahead and order the parts due to the door taking approximately 6-8 weeks to arrive. Pantry control left unplugged at the control and at the door for safety. Unit continues to cool. No water leaks observed during service.; ordrng 1 W10815669 (dor-fip ss) and 1 WPW1076907
Near Austin, TX 78737
Robert
Job Details: 01/12/2021
WASHER KENMORE 110.248723 Arrived on job for complaints of broken agitator. Replaced dogs. And test agitator.
Near Georgetown, TX 78628
Lou
Job Details: 01/12/2021
DISHWASHER MAYTAG KDTE254EBL0 "Arrived on site to install previously diagnosed and ordered parts. Due to the adjusters failing and one of the adjuster straps being broken, I removed and replaced both adjusters and the one strap and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78645
Tommy
Job Details: 01/12/2021
COOKTOP WHIRLPOOL KCGD506GSS00 Arrived onsite for cooktop sparking even when ignite. Upon arrival found unit spark module not reading correctly also found want seemed to be intermittent sparking with center front igniter. Ordering spark module and igniter just in case.office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10475150 (SPARK MODULE ) and 1 W10876260 (CENTER FRONT)
Near Manor, TX 78653
Matthew
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite to replace previously diagnosed part. Replaced drain extension. Tested unit and unit is functioning properly. Job complete
Near Pflugerville, TX 78660
Chase
Job Details: 01/12/2021
MICROWAVE WHIRLPOOL WMH32519HZ4
Near Manor, TX 78653
Matthew
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRT108FZDB02 Arrived onsite for freezer still freezing food in fresh food section. After further inspection found unit has a sealed system issue. Appears to be a restriction in the line. Ice ball accumulation on top right of evaporator on cap tube. Unit is constantly running. Fans are on but compressor is hot. Dryer is corroded. Amp draw at .038 amps.
Near Lago Vista, TX 78645
Tommy
Job Details: 01/12/2021
DRYER KENMORE 417.880427 Arrived onsite for unit timer messing up. Upon arrival found unit was stacked. Unit control UI had stuck relay and was interrupting cycle.Turned unit off from breaker. Removed and replaced control UI. Tested unit after turning on at breaker. Found unit operating as designed. Job Completed.
Near Georgetown, TX 78626
Lou
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL GSC25C6EYY03 "Arrived on site to install previously diagnosed and ordered part. Due to the dual valve failure, I removed and replaced the valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Kayman
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for refrigerator complete no cool. Upon inspection I found the units fans and compressor running but both compartments at room temp. I accessed the evaporator and found a ball of ice forming at the capillary tube (pic in quick pic) and no frost pattern on the evaporator. I then accessed the compressor and found an amp draw of .45 while running. The compressor and possibly the evaporator need to be replaced. Ordering Evaporator (W11407409) compressor (W11480426) coupler (TJ90SF8404) drier (WPW10143759). Requesting SS tech and appropriate time frame to complete repair. ordrng 1 LOCKRING (LOCK RING ) and 1 TJ90SF8404 (COUPLER ) and 1 W11407409 (EVAPORATOR ) and 1 W11480426 (COMPRESSOR ) and 1 WPW10143759 (dryer)
Near Austin, TX 78732
David Z
Job Details: 01/12/2021
MICROWAVE WHIRLPOOL GT4185SKB2 "Arrived on site to diagnose microwave that is not heating and making noises. Ran unit and could hear buzzing magnetron and customer also mentioned seeing sparks too. Unit looks and smells like it has a damaged wave guide in addition to needing a full high voltage system. Ordering cap mag and diode to attempt Hv repair ordrng 1 AUTHO (AUTHO) and 1 W10859575 (magnetron)"
Near Kyle, TX 78640
Robert
Job Details: 01/12/2021
DRYER WHIRLPOOL WED5620HW1 Arrived on job for complaints of noise. Found the idler causing noise. Replaced idler and test. Noise gone.
Near Manor, TX 78653
Wesley
Job Details: 01/12/2021
DRYER MAYTAG MEDB835DW4 Arrived onsite and found unit experiencing poor dry times due to back flow problem. Found f4e3 error. Advised customer on customizing there vent to prevent poor dry times. All ch3cks good.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for refrigerator ice maker leaking. Upon inspection I found the inlet water tube for the ice maker had been pushed back and was not seated in the ice tray. I corrected the fill tube and let the ice maker cycle. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Manor, TX 78653
Matthew
Job Details: 01/12/2021
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived onsite for non functioning cavity light. Uninstalled and Disassembled unit to gain access to compartment. Upon inspection found failed cavity bulb. Replaced bulb, tested unit and unit is functioning properly. Job complete"
Near Georgetown, TX 78633
James
Job Details: 01/12/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and installed new shafts, rollers and sound pads. Tested operation and found unit working properly. Job complete"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 01/12/2021
RANGE WHIRLPOOL WFC150M0EB2 Arrived on site for range cooktop burners not operating properly. Customer stated that rear left burner once turning on it will stay on at high. Rear right burner doesn’t work at all. Front left burner has low heating and found right works okay. Inspected unit and work area.
Near Austin, TX 78758
Justin
Job Details: 01/12/2021
WASHER MAYTAG MVWX655DW1 "Arrived on site to install previously diagnosed parts. Cycled power off to unit, gained access to control, and replaced with new part. Calibrated unit and ran test cycle after. Found small leak at cold water valve. Adjusted valve and stopped drip from valve. No other leak observed at time of service. Unit now working as designed. Call complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for not filling. Found unit filling as designed. Wash motor was not engaging when put into diagnostics or when selecting different cycles. Checked voltage at control and verified proper voltage being sent to wash motor.
Near Georgetown, TX 78628
Chase
Job Details: 01/12/2021
OVEN KITCHENAID KODE507EBL04
Near San Marcos, TX 78666
Andrew
Job Details: 01/12/2021
OVEN KITCHENAID KODE507EWH04 "Arrived on site to test unit for remove or set probe message prompting on screen without probe inserted. Replaced upper probe jack and control, tested unit to 350, unit tests good. Job complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 01/12/2021
WASHER MAYTAG MVWB765FW3 "Arrived on site to inspect washer for making loud noises during agitation, upon inspection found the noise appeared as the gear case agitated.....all noises present are normal. Called Techline and documented. Sr # 7729715471 Complete"
Near Georgetown, TX 78628
Lou
Job Details: 01/12/2021
OVEN WHIRLPOOL WOD51EC0AS01 "Arrived on site to inspect wall oven display not responding. Upon further inspection, the customer advised that the unit won’t respond and they recently had a power outage. I placed the unit in diagnostics and checked for error codes and found F1E0-internal error. I attempted to clear the code and the unit would not respond. Following the tech sheet, I cycled power for approximately 1 minute and placed the unit back in diagnostics and cleared the error code and tested on Bake at 350 degrees. Unit operated as designed
Near Georgetown, TX 78633
James
Job Details: 01/12/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and tested operation. Found unit was cycling ice maker with door open and unit turned off at ui. Found ice on inside of facia heater that has built up and facia heater not functioning. Also found unit constantly running deli damper but damper is not registering open and closed properly. Unit will need new deli damper, ui and main control to repair. Office to schedule return services due to part availability ; ordrng 1 WPW10248595 (DAMPER) and 1 WPW10675033 (cntrl-elec)"
Near San Marcos, TX 78666
Richard
Job Details: 01/12/2021
WASHER WHIRLPOOL MVWC565FW2 Arrived onsite for the washer not working properly. During testing found that the actuator was not shifting properly. Causing the issue. Replaced shift actuator and washer tested good and no leaks detected complete.
Near Bastrop, TX 78602
Matthew
Job Details: 01/12/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for washer making squeaking sound. Upon inspection found sound coming from cam during cycle. Removed cam and inspected. Found signs of ware on assembly, so replaced cam. Tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Kyle, TX 78640
Leonardo
Job Details: 01/12/2021
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to test unit for upper rack falling. Test unit and found left track and right track broken. Also found adjusters broken. Ordering right track office to reschedule ; ordrng 1 W11259786 (RIGHT TRACK )
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site for UNIT STILL NOT COLD ENOUGH TO KEEP THE ICE FROM MELTING. Placed in diagnostics and ran test 36 and got not cooling error. Found the freezer compartment section tower frozen over. Used steamer to defrost evaporator and tower in freezer section. Placed in diagnostics and no more errors came up in test 36. All thermistors passed. Fridge cooling as designed. Call complete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/12/2021
MICROWAVE GE DVM7195SF1SS Arrived on site for LIGHT/FAN WILL TURN ON RANDOMLY BY ITSELF- SOMETIMES WHEN PUTTING FOOD IN WILL TURN ON BUT>>Found door was at the wrong angle. Adjusted the hinges to line up the door correctly. Tested microwave numerous times to ensure the microwave was operating as designed. All tested good.
Near Leander, TX 78641
Tommy
Job Details: 01/12/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for previously diagnosed parts. Removed and replaced gasket. Tested door operating. Unit is operating as designed. Job Completed.
Near China Spring, TX 76633
Jonathan M
Job Details: 01/12/2021
MICROWAVE GE PEB9159DJ2WW Arrived onsite for a microwave that won’t start cycles and has no power. Inspected unit and work area. Found unit not turning on. Tested polarity at the plug and found proper polarity. Went to remove microwave outer cover and found a screw stripped on the back left hand side of the unit. Tested resistance through all the door switches and fuse and all came back good. Tested voltage at the control and found no voltage. Traced voltage from the power cord through all elements. Found cavity Thermal cut out burnt and bad. Unit will need TCO for repair. Ordering part and office will need to contact customer about return date. ; ordrng 1 WB24X27107 (thermostat)
Near Belton, TX 76513
Al
Job Details: 01/12/2021
WASHER MAYTAG MVWB835DW2 "Arrived to inspect washer with NO POWER.Confirmed the complaint and attempted service test mode and the unit never powered on.Customer had a blanket stuck inside the unit that was her final wash before the unit went dead.The unit had the proper voltage from the outlet, but still never powered up after several attempts.Ordering authorization, the console, control and will return with the latch.Office to reschedule the customer for return visit due to parts availability.Needs more work ; ordrng 1 AUTHORIZATION (FOR PARTS NEEDED) and 1 W11112656 (console) and 1 W11112658 (cntrl-elec)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site to replace control, after replacing, unit tested good."
Near Leander, TX 78641
Jonathan S
Job Details: 01/12/2021
VENTHOOD MAYTAG UXT5236BDS Arrived on site for venthood filter latch broken. Inspected unit and work area. Found latch broken from housing. Removed latch and installed new. Tested all operations. All tested good. Spoke with customer user care guide.
Near Waco, TX 76707
Jonathan M
Job Details: 01/12/2021
OVEN WHIRLPOOL WFE320M0JS0
Near Austin, TX 78750
David Z
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to follow up on squeaky freezer door. Applied grease to slides, since when slides ice over and are thawed it will remove the lubrication. Greased slides and replaced door switch that had shorted out from getting water in it. All is now working as designed. Call complete."
Near Georgetown, TX 78633
James
Job Details: 01/12/2021
DISHWASHER GE PDW9980N00SS Arrived on site and tested operation. Unable to duplicate exact leak but customer stated the unit kept filling with water after breaker turned off an door opened indicating failing valve. I did find the insulation in door getting wet while cycle running. Removed door and found leak coming from smart dispenser motor. Unit will need new valve and dispenser motor assembly to repair.; ordrng 1 WD12X10384 (dispensing det asm)
Near Andice, TX 78628
Jonathan S
Job Details: 01/12/2021
RANGE WHIRLPOOL WFG505M0BS3 "Arrived in n site for range oven not heating. Performed diagnostics and tested oven operation. Found no response from igniter. Measured ohms on igniter and found opened. Removed failed igniter and installed new. Tested operation and found control not sending voltage to igniter. Removed failed control, and installed new. Tested operation. All tested good."
Near Killeen, TX 76549
Al
Job Details: 01/12/2021
REFRIGERATOR KENMORE 106.5113921 "Arrived to inspect water leaking from unit.Confirmed the complaint and found the freezer compartment was iced over, on both the evaporator cover and a massive ice buildup by the drain preventing the bottom drawer from being removed from the unit without damaging the unit.Unit was set on 45 degrees in the refrigerator compartment and 0 degrees set in the freezer compartment.Due to the ice buildup I will return with all previously ordered parts.Unit lighting in both compartments flickers and will need to be replaced for unit to function properly.; ordrng 1 WPW10515057 (light FREEZER ) and 1 WPW10515058 (light REFRIGERATOR )"
Near Rogers, TX 76569
Tyler
Job Details: 01/12/2021
WASHER WHIRLPOOL MVW7232HW Arrived on site for washer trip the breaker every time the machine was used. Upon arrival customer stated that they have been having a lunch which is at the house in various parts of the home and a lot of it started around the same time and before the washer was installed. Con further diagnosis of the washer I realize that you could barely turn the washer on without the breaker tripping and cannot run any diagnostic tests. I was able to find a dedicated outlet away from the washer to plug-in and was able to run test and verify that they were no error codes are indications that of any issues but the main control was not always responsive to certain tests are then replace him a control and retested and reassembled the unit verified everything is functioning as designed I did inform the customer that they will need electrician to figure out what was causing the issue with the rest of the house in the washer. Call complete
Near Killeen, TX 76543
Tyler
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL MFI2665XEM7 Arrived on site for refrigerator needing previously diagnosed icemaker. Upon arrival I didn’t see the note that the customer had pre-paid the repair in advance so I went ahead and went in and disassembled and install the new icemaker that was needed I then re-tested the icemaker repeatedly on more than five test to make sure that it would feel exactly the way it was needed and nothing more and nothing less unit work every single time it was tested and I saw no signs of the water inlet valve wheeping into the icemaker. Call complete
Near Austin, TX 78726
Justin
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for a dishwasher with broken stoppers and dispenser. Found both parts were failing and needing to be replaced. Replaced both parts and tested unit. Unit is now working as designed. No leaks observed at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/12/2021
REFRIGERATOR JENN-AIR JFC2290VEM8 "Arrived on site for customer complaint of ice maker not working, found failed ice maker, I replaced ice maker, unit tested good.
Near Austin, TX 78750
Chase
Job Details: 01/12/2021
REFRIGERATOR KITCHENAID KRFF707ESS01
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for refrigerator leaking water. Inspected unit and work area. Found evaporator drain line frozen. Removed ice buildup on drain pan. Gained access to drain line. Removed drain and check for objects stuck in line. None found. Poured water down drain and found draining. All tested good, no water leaks detected."
Near Leander, TX 78641
Jonathan S
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site dishwasher not drying dishes. Inspected unit and work. Found rinse aid empty, customer stated that they do not use rinse aid due to chemicals. Measured incoming water temperature at 120°. Performed diagnostics mode, found error code 5-2 door stuck closed. Monitored test cycle and measured amp draw to element at 7. amps. Tested for hot temperatures at end of test cycle. Called Whirlpool tech support and spoke with Robert. He stated unit is operating as designed. (Sr#772971256). Spoke with customer on purpose of rinse aid and user care guide. All tested good, no water leaks detected."
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/12/2021
COOKTOP JENN-AIR JGCP436HM00 "Arrived on site to test unit for RR burner not igniting. Found spark igniter not plugged into spark module. Plugged spark igniter in, tested unit, unit is now igniting like designed. No leaks detected at time of service. Job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 01/12/2021
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on site to test unit for not mounted right and heating issues. Found screws were behind mounting points instead of through. Customer noticed trim pieces were missing. Secured screws and customer wants trim pieces for both left and right side. Unit is heating as designed. Needing both left and right trim pieces to fix issue. Office to reschedule.; ordrng 1 W10536160 (cover) and 1 W10536160 (cover)
Near New Braunfels, TX 78132
Andrew
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site to test unit for no ice production. Found no signs of door harness damage. Ice maker was not responding in diagnostics. Replaced ice maker, tested unit, ice maker ran full harvest on test 29. Proceeded to test 31 and ice maker filled like designed. No leaks detected at time of service. Job complete."
Near Temple, TX 76502
Al
Job Details: 01/12/2021
WASHER ROPER RTW4516FW2 Arrived to inspect washer humming via the drain pump.Plugged the unit back in and confirmed the unit was draining and not allowing the customer to make any selections.I calibrated the unit and ran a consumer cycle and unit tested as designed to customers satisfaction.No parts needed.Job completed
Near Copperas Cove, TX 76522
Al
Job Details: 01/12/2021
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived to inspect no power.Confirmed the complaint and found the monitor switch was defective causing the main fuse to pop.Replaced the switch and used customers newly purchased fuse to complete the repair.Tested the unit with 2 minute water test and unit passed and heated.Job completed
Near Copperas Cove, TX 76522
Al
Job Details: 01/12/2021
RANGE KITCHENAID KSEG700ESS3 Arrived to install previously ordered part.Removed and replaced the convection fan.Reassembled and unit tested as designed to customers satisfaction.Job completed
Near Lorena, TX 76655
Jonathan M
Job Details: 01/12/2021
REFRIGERATOR JENN-AIR JBZFL24IGX00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced icemaker and tested unit. Unit is now working as designed. Call complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 01/12/2021
OVEN WHIRLPOOL WOD93EC0AS05 "Arrived on site to inspect oven for not heating correctly, upon inspection found the lower oven off by about 20 degrees, calibrated lower oven and replaced upper gasket per customer. All functions worked. Complete"
Near Austin, TX 78733
Kevin
Job Details: 01/12/2021
COOKTOP GE JGP940SEK2SS "Arrived on site and replaced switch harness, after replacement took one video of how burners ignite.
Near New Braunfels, TX 78132
Andrew
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to test unit for not draining. Found knock out in disposal not removed. Removed knock out, tested unit, unit still not draining. Replaced drain pump and unit is now draining as designed. No leaks detected at time of service. Job complete."
Near Lakeway, TX 78734
Brandon
Job Details: 01/12/2021
OVEN GE JTP27B0D1BB "Arrived on site to replace failed bake element, after replacing, unit tested good.
Near Georgetown, TX 78633
Lou
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=5 degrees & RC=39 degrees. I tested the ice maker in diagnostics tests 56, 58, 57, & 45. The unit passed each of the tests except the fill. Tested the valve and found the valve bad. Also found the ice maker housing had an air leak at the back of the housing creating ice build up. I removed and replaced the valve. I placed a permagum at the back of the ice maker housing to seal off the air ducts. Tested the ice maker and fill and the unit is operating as designed. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/12/2021
RANGE KITCHENAID KSGG700ESS1 Arrived on site to replaced console and bezel. Replaced parts test unit and unit test good job complete
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on site for Not Dispensing Ice - Side by Side Refrigerator. Found dispenser door flap not completely closing. Found water splashing out of fill tube that goes into the ice mold when a harvest started. Removed ice build up in fill tube and turned down the valve at the wall to lower water pressure going into fridge. Removed ice door and replaced with new ice door. Water is no longer splashing over tube and goes directly into ice mold. Ice door flap closes completely now that ice door has been replaced. No leaks detected.
Near Round Rock, TX 78664
Justin
Job Details: 01/11/2021
DRYER AMANA NED4655EW1 Arrived on site for dryer getting hot but not drying clothes. I tested airflow to unit and found it perfect. I tested heat and found correct temps. Unit is working as designed. I advised customer on reaching out to someone for ventilation in home. Call complete.
Near Round Rock, TX 78664
Justin
Job Details: 01/11/2021
DRYER AMANA NED4655EW1 Arrived on site for dryer that would get hot but not heat. Gained access to terminal block but terminal block was broken and could not test unit to check heat and airflow. Have to order and replace terminal block. Office to reschedule.; ordrng 1 279393 (TERMINAL BLOCK SCREW KIT) and 1 WP3397659 (TERMINAL BLOCK)
Near Round Rock, TX 78664
Justin
Job Details: 01/11/2021
DRYER AMANA NED4655EW1 Arrived on site for dryer with dent that would not allow unit to tumble. Upon further inspection I found large dent in rear panel and vent chute. I tested unit with parts off and unit is working as designed other than that. Office will have to reschedule when parts are available. ; ordrng 1 280043 (REAR PANEL) and 1 NEEDSAUTHO (BOTH PARTS PLEASE) and 1 W11117429 (VENT CHUTE)
Near Salado, TX 76571
Tyler
Job Details: 01/11/2021
WASHER MAYTAG MHW5630HC0 Arrived on site for washer not advancing to cycles according to the customer. Upon arrival I enter diagnostics and found an F0 E2 error code indicating that the unit was over siding. I also found an F91 air code indicating that the unit had a long drain time after running a diagnostic manual and auto test and I found that the issue with the washer was the drain was not functioning getting water off that’s not causing cycle to run longer than it should or not at all due to the fact of the water could not exit the machine customer says they have tried clearing out the pump multiple times and they don’t find any debris in there but can’t figure out why it would drain and pump further inspection I found that the pump is just internally starting to break. ; ordrng 1 W11458345 (DRAIN PUMP)
Near Austin, TX 78736
Jacob
Job Details: 01/11/2021
DISHWASHER KITCHENAID KUDS02FSPA2 Arrived onsite for unit not draining. Tested unit. Unit did drain. Customer said the garbage disposal would back up in the sink. Let customer know to use garbage disposal to make sure no food particles are stuck and could cause the water to travel back into the dishwasher. No leaks at this time. Job complete
Near Austin, TX 78732
David Z
Job Details: 01/11/2021
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to diagnose dishwasher that was not cleaning dishes well. Ran unit and wash motor sounded like it had rocks in it. Provided estimate for new sump assembly Replaced sump and motor and retested. Unit is now working as designed with no water leaks.
Near Austin, TX 78744
Leonardo
Job Details: 01/11/2021
UNKNOWN UNKNOWN 123456789 Replaced glass
Near Austin, TX 78744
Jacob
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRT318FMDW00 Arrived onsite for unit having some frost buildup in side the unit. Looked at unit. Found some frost. Unit is working. Checked drain hose for the freezer. No clogged found. Customer had me disconnect water line as she does not use the ice maker. Took off hose. No leaks at this time. Had customer unthaw the unit for 24 to 48 hrs. No issues at this time. Job complete.
Near Round Rock, TX 78681
Scott
Job Details: 01/11/2021
VENTHOOD UNKNOWN UXT5230BDS1 Arrived on site for filter being stuck and hard to pull down . Found filter latch hard to slide and mounting screw missing . Ordering screw and latch . Call to set return ; ordrng 1 W10416841 (LATCH ) and 1 W11176975
Near Temple, TX 76502
James
Job Details: 01/11/2021
WASHER WHIRLPOOL WTW7120HW0 Arrived on site and tested operation. Found evidence of softener cup over filling causing water puddle on floor at end of cycle. Tested in diagnostics and found cup is not draining properly and the valve is pulsing water into cup as well. Unit will need new valve and softener cup to correct leak. Office to schedule return services due to part availability ; ordrng 1 W11175629 (DISPENSER ) and 1 W11220230 (valve)
Near Austin, TX 78750
David Z
Job Details: 01/11/2021
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to diagnose microwave that was tripping breaker. On arrival breaker was flipped off. I opened the door and turned the breaker back on. Unit powered on. Closed and opened door 30+ times and could not get breaker to trip. Tested MW with a cup of water and verified everything is heating properly. Unable to reproduce any kind of failure.
Near Austin, TX 78751
Matthew
Job Details: 01/11/2021
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite to replace previously diagnosed parts. Replaced capacitor, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site to diagnose a refrigerator that is leaking from the icemaker. Found icemaker overfilling do the high pressure and possible faulty water valve. Pressure regulator, waterline, and water valve will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 WPW10341329 (water valve assy)"
Near Austin, TX 78732
David Z
Job Details: 01/11/2021
REFRIGERATOR KITCHENAID KRFC300EBS00 "Arrived on site for refrigerator with loose door handles. Advised customer that I can remove the screws and use loctite on them to secure the, and keep it from backing out.. Tightened and reinstalled handles.
Near Lakeway, TX 78734
Brandon
Job Details: 01/11/2021
REFRIGERATOR JENN-AIR JS48NXFXDE01 "Arrived on site for customer complaint of lights not working, found failed module on freezer side bottom left, I replaced module, unit tested good."
Near New Braunfels, TX 78132
Andrew
Job Details: 01/11/2021
COOKTOP KITCHENAID KGCU467VSS01 Arrived on site to test unit for sparking even after flame is already lit. Per service pointer W10540279-A updated burner heads will need to be installed. Customer would also like for flames to be adjusted on return visit. Office to reschedule.; ordrng 2 W11106799 (burnr-head)s and 1 WPW10116108 (module-spk) and 1 WPW10364555 (holder-orf)
Near Georgetown, TX 78633
Kayman
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived onsite to install previously diagnosed parts. I installed the RC door the toe kick and name plate. I had to heat for the gasket on the door a little bit to get it to seal correctly. I advised not to open the RC for few hours to ensure the door stays sealed. Job complete.
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/11/2021
RANGE WHIRLPOOL GW399LXUS06 Arrived on site for range oven light not working and not able to remove cover. Inspected unit and work area. Removed lamp cover and found failed lamp. Customer stated he would replace lamp. Informed customer to power off at breaker before replacing.
Near Hutto, TX 78634
Leonardo
Job Details: 01/11/2021
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to test unit for dispenser not closing or opening. Replaced dispenser test unit and unit test good job complete.
Near Austin, TX 78723
Matthew
Job Details: 01/11/2021
DISHWASHER KITCHENAID KDTE234GPS1 Arrived onsite for dishwasher leaking. Upon inspection found unit leaking from crack in tub. Tub will need replacement. Ordering tub WPW10681506 and pump and motor . Left unit unplugged. Office to reschedule.; ordrng 1 W11085683 (pump&motor) and 1 WPW10681506 (tub-dishwr)
Near Liberty Hill, TX 78642
Cliff
Job Details: 01/11/2021
WASHER WHIRLPOOL WFW92HEFC0 Arrived on site to diagnose a washing machine that is giving water level errors. Tested unit and found water level sensor not registering properly and multiple fill and drain errors saved in control. Replaced water level sensor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/11/2021
REFRIGERATOR KENMORE 596.732132 "Arrived on site for refrigerator not cooling. Inspected unit and work area. Gained access to compressor and measured amp draw. Found compressor drawing higher amp than normal and kicking off. Measured electrical windings on compressor and found found with range. Measured UF on capacitor and found good. Found failed starting device. ; ordrng 1 WP12555902 (OVERLOAD)"
Near New Braunfels, TX 78132
Noah D
Job Details: 01/11/2021
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer for not operating correctly, upon inspection found the front console malfunctioning, ordering front console. Office to reschedule ; ordrng 1 W11294803 (CONSOLE )"
Near Austin, TX 78723
Matthew
Job Details: 01/11/2021
REFRIGERATOR GE GSL25JFXBLB "Arrived onsite for refrigerator section not cooling. Upon inspection found no air circulation. Removed evaporator cover and found evaporator frozen over. Tested defrost heating and was OL. Will need defrost heater replaced. Also ordering temperature sensor and defrost thermostat just in case. Notified customer that prior to service, will need to be defrosted 48 hrs in advance. Gave instructions. Office to reschedule ; ordrng 1 WR50X10065 (thermostat defrost) and 1 WR51X10055 (heater,defrost) and 1 WR55X10025 (sensor,temp ff)"
Near Jarrell, TX 76537
James
Job Details: 01/11/2021
WASHER MAYTAG MVWB835DW5 Arrived on site and found f6e2 error and console not responding beyond one entry to diagnostics. Unit will need new console and control to repair. Office to schedule return services due to part availability. ; ordrng 1 W11115285 (panel-cntl) and 1 W11400681 (CONTROL)
Near Leander, TX 78641
Lou
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site to inspect refrigerator hinge damage. Upon further inspection, I checked all hinges and all were good. I contacted the builder and they advised that the toeplate/grill is broken on the right side. I found where a small piece had broken off. I am ordering the toeplate/grill and CNOTE-LSO PER BUILDER REQUEST and scheduled return service. No water leaks observed during service. Home is a vacant new build.; ordrng 1 CNOTE (LSO PER BUILDER REQUEST ) and 1 W11282544 (grille)"
Near Belton, TX 76513
Tyler
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL GD5NVAXSA00 I’ve gone site for refrigerator not cooling on the freezer section according to the customer upon arrival. Upon further inspection of the freezer I found that the temperatures are around the 40s and after exposing the evaporator coil I was able to determine that 90% of the coil was bone dry with absolutely no cold transference whatsoever and I found that the frost pattern was bouncing back-and-forth between the capillary tube of the entry of the evaporator and partway down the evaporator as if the compressor was not pumping the Freon all the way through. Found the amperage to the compressor was between .8 and 1.0 A and as for heat transfer and surround the high side line there was absolutely none in the dryer on the back felt cold. I cannot find any debris or clogs or any signs of oil leaking around any other connections after speaking with in-house sealed system text I was able to verify that the compressor has failed to continue pumping refrigerant
Near Andice, TX 78628
Scott
Job Details: 01/11/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site , replaced both handles . All checked good . No watermelon detected at time of service. Job complete"