We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, Texas 78703
Luis
Job Details: 12/14/2021
"Arrived on site for no cool in fresh food section. Found no air flow entering fresh food section,removed evaporator cover found ice build up on middle to upper section of evaporator blocking air flow,ran diagnostics thermistors passed,ran defrost heater,heater powered on. Defrosted evaporator replaced bimetal with a higher temp cutoff,checked air flow to fresh food section good. ; used 1 WP2182381 (Bimetal) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, Texas 78757
Scott
Job Details: 12/14/2021
Arrived on site for unit not dispensing water . Ran resistance checked on door harnes . Found harness pinched . Ordering new door . No water leaks detected at time of service. Call to set return ; ordrng 1 W11258439 (Fez door ss) and 1 W10898320 (Ui control)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FSS00
Near Austin, Texas 78737
Andrey
Job Details: 12/14/2021
"Arrived on site to test unit for erratic UI control behavior, tested unit found UI blinking 0 and over temp error, took temp in FC and only got 18 set to 0, compressor pulling 1.6 amps and running extremely hot to touch, spoke to chase, and determined that the sealed system failed, will need FC evap,pan heater,compressor,dye dryer, access valve, office to reschedule ; ordrng 1 W10195924 (Evap) and 1 WP2316878 (Heater pan) and 1 W10841139 (Compressor) and 1 WPW10143759 (UV drier) and 1 TJ90SF8404 (Access valve)"
We serviced a
GE REFRIGERATOR
Model CYE22TP2MDS1
Near Austin, Texas 78744
Kevin
Job Details: 12/14/2021
"Arrived on site and Replaced hot water display for a second time, after replacement sent one picture to CS of it working properly, job complete"
We serviced a
GE OVEN
Model JGBS66REK2SS
Near Manor, Texas 78653
Matthew
Job Details: 12/14/2021
Arrived onsite to replace previously diagnosed parts. Replaced center and front left burner. Tested unit and all burners operate correctly. Job complete
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Leander, Texas 78641
Tommy
Job Details: 12/14/2021
Arrived onsite for washer not finishing cycles. Upon arrival found unit control was not sending voltage to motor consistently in testing. Ohmed motor out and found it was good. Replaced control and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model JJW9630DDS
Near Austin, Texas 78732
David Z
Job Details: 12/14/2021
"Arrived on site to diagnose oven that is not heating and throwing 4D21 error for cooling fans. Ran unit and it immediately errors. Got into diag mode and tested fans. Found lower fan good, upper fan is humming and not turning. Replaced upper blower and power cycled unit. On retest verified unit is coming on and working as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Seguin, Texas 78155
Noah D
Job Details: 12/14/2021
"Arrived on site to inspect unit for not draining normally, upon inspection found the unit full of dirty water and the drain pump and control shorted. Emptied the water and replaced both parts.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Jarrell, Texas 76537
Jonathan S
Job Details: 12/14/2021
"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found no rinse aid in dispenser. Found no loop in drain line. Measured incoming water temperature at 106?. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to element at 7.5 amps. Added loop in drain line. Spoken with customer on user care guide. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Austin, Texas 78725
Luis
Job Details: 12/14/2021
"Arrived on site for no cool. Powered unit on compressor making loud odd noise diagnosed a defective compressor.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, Texas 78749
Jacob
Job Details: 12/14/2021
Arrived onsite for the timer on the unit being difficult to turn. Customer was comparing the knob to the switches thinking that the timer should turn easier. Looked at the unit and tested the knob and timer. Timer is turning as it should with some resistance. Let customer know that the timer is going to have resistance compared to the other switches when picking a certain mode run.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS-3
Near Austin, Texas 78737
Andrey
Job Details: 12/14/2021
"Arrived on site to test unit for sparks, customer stated that she thought she heard sparks, microwave is heating with no issue, the exhaust fan needs to be replaced due to a loud vibration when activated, will need exhaust fan to fix issue, office to reschedule ; ordrng 1 W11409088 (Motor fan) and 1 W10632409 (Air guide)"
We serviced a
GE RANGE
Model JGBP28SET2SS
Near Jarrell, Texas 76537
Jonathan S
Job Details: 12/14/2021
"Arrived on site for oven not heating. Ins unit and work area. Tested cooktop and oven. Measured amp draw to igniter and found at 3.2 amps/ correct. Measured resistance on valve and found at 1 ohm/ correct. Found blockage in valve assembly.
We serviced a
WHIRLPOOL WASHER
Model PAV2300AWW
Near Austin, Texas 78726
David Z
Job Details: 12/14/2021
Arrived on site to follow up on leaking washer. Replaced pressure switch and pressure line. Retested unit on oversized load setting. Verified water flow stops at appropriate level and does not leak. Call complete.
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Austin, Texas 78728
David Z
Job Details: 12/14/2021
"Arrived on site to diagnose dryer that customer said smells stronger when opening door running loads. On arrival customer informed me that recently they feel the odor when opening the door smells stronger and almost like something is burning. I opened the door after running some and it does smell a bit like heat, but not any burning or excessive gas. I examined the inside of the unit with a bore scope and saw some minor lint and fur, but nothing excessive. Examined flame tunnel and I dont see anything out of the ordinary at all. Flame is healthy and blue. Unit seems like its working as designed, however the gas concentration may have changed recently due to construction in the area. Advised customer to monitor and let us know if there are any drastic changes.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Austin, Texas 78749
Leonardo
Job Details: 12/14/2021
Arrived on site to test unit for display not showing full numbers. Replaced control test unit and unit test good job complete
We serviced a
KITCHENAID FREEZER
Model KRSC5032ESS01
Near Pflugerville, Texas 78660
Wesley
Job Details: 12/14/2021
Arrived onsite and found unit operating with frozen fresh food evap. Customer is defrosting unit for repair . Advised customer on needed parts for repair. Fan scroll and thermistor and controls. ;
We serviced a
FRIGIDAIRE RANGE
Model LFGF3014LWC
Near Georgetown, Texas 78628
Jonathan S
Job Details: 12/14/2021
"Arrived on site for rang , oven not heating. Inspected unit and work area. Tested unit on bake and measuring amp draw to igniter, no amps going to igniter. Measured igniter resistance and found out of range. Will need to replace igniter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, Texas 78753
Scott
Job Details: 12/14/2021
Arrived on site for fridge tripping breaker . Unit will trip breaker about every 8 hrs . Heater harness and heater ohm out higher then normal. Will need parts research . C-notes . No water leaks detected at time of service. Call to set return ; ordrng 1 Defrostheater and 1 Heat probe and 1 Wireharnessfreezer and 1 Parts research
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, Texas 78641
Tommy
Job Details: 12/14/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit water line. Tested unit and found unit is now operating as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, Texas 78641
Tommy
Job Details: 12/14/2021
Arrived onsite for cooktop leaking. Upon arrival found unit had spill in it having grease soak through
We serviced a
GE DISHWASHER
Model GLD4200L00CC
Near Georgetown, Texas 78633
Jonathan S
Job Details: 12/14/2021
"Arrived on site for dishwasher leaking at door. Inspected unit and work area. Found unit leaning forward. Adjusted leveling legs. Removed kick plate and tested operation. Unit did not leak at time f service. Spoke with on possible suds or unit leaning forward. Advised customer to monitor next couple of uses. All tested good, no water leaks detected during service.
We serviced a
FRIGIDAIRE DRYER
Model LEQ1452KS0
Near Seguin, Texas 78155
Noah D
Job Details: 12/14/2021
"Arrived on site to inspect unit for not turning without a extreme scratching sound. Upon inspection found the screw pulled down the element causing noise, replaced screws and element. All functions worked, tested loaded. No sounds. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QJB00
Near New Braunfels, Texas 78132
Andrew
Job Details: 12/14/2021
Arrived on site to test unit for not cooling properly and very low ice production. Found unit is leaking refrigerant from heat exchanger. ; ordrng 1 W10309994 (Compressor) and 1 2003002 (Heat exchanger) and 1 WP2004545 (Drain pan heater) and 1 WPW10143759 (UV drier) and 1 TJ90SF8404 (Access valve) and 1 4388574 (Evaporator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV05
Near Temple, Texas 76554
Jonathan M
Job Details: 12/14/2021
"Arrived on site to install previously diagnosed parts. The customer advised that he was having the same issue on his other refrigerator for his ice getting caught in his ice chute as his other refrigerator and that we were supposed to fix that too. I had called whirlpool on his other refrigerator and had the same prognosis for this refrigerator. I called Whirlpool Techline and spoke to Joel SR# 7732480682. He referenced service pointer W10647960. They advised that the issue with his refrigerator was a customer usage issue and not an issue with the refrigerator. He said the ice door needs to be fully pressed all the way to the back wall when calling for ice to allow the maximum amount of airway for that ice to travel down. I was advised not to replace any parts on the unit. Customer advised that he wanted parts replaced due to ongoing issues and did not believe the issue to be a customer usage issue. Replaced water valve, ice door, and connector and tested the unit. The end began to work as designed with no leaks present. The unit does not have any ice at this time so could not verify whether that was working properly or not. Told the customer they will need to allow ice to be made and test it from there to see if anything else is going on with the unit. Call complete.; used 1 W11423787 ( Ice door) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, Texas 78732
David Z
Job Details: 12/14/2021
"Arrived on site to diagnose dishwasher that is beeping and not starting loads. Found error codes F10E2, F8E4, F9E1. Ran unit with float switch removed from tray. Unit ran, but found it leaking water from the heater, which is running into the float tray. Also found error for vent motor. Ordering heater and vent motor to resolve errors. Office to schedule when all parts present. ; ordrng 1 W11537778 (Heater) and 1 W11416460 (Vent Motor) and 1 W11545539 (Vent Gasket)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, Texas 78704
Luis
Job Details: 12/14/2021
"Arrived on site for no,cool. Compressor and fans running,removed fresh food evaporator cover found dye in cover and on inlet tube of evaporator diagnosed a leak at fresh food evaporator. Ordering a new evaporator ; ordrng 1 W11553229 (Fresh food evaporator) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 2hrs (2 hrs) and 1 W10832994 (Compressor) and 1 W10545670 (3 way valve)"
We serviced a
WHIRLPOOL OVEN
Model RF265LXTY3
Near Killeen, Texas 76542
Al
Job Details: 12/14/2021
Arrived on site and to inspect range heating and door issues. Confirmed the door handle screw was missing keeping the door from activating the door switch which was keeping the unit from reaching set temperatures. Used a screw from personal stock to secure the door and preheated the range to 350 and unit reached set temperature in allotted time. Job complete
We serviced a
GE MICROWAVE
Model SCB2000CWW03
Near Austin, Texas 78746
Kevin
Job Details: 12/14/2021
"Arrived on site and found microwave is installed 5 ft high, it is to large to be uninstalled by one technician. Microwave is not showing any power or lights, power cant be checked, microwave cant be diagnosed. Job complete ; ordrng 1 WB07X10386 (Control panel) and 1 WB27X10397 (Control board) and 1 WB27X10332 (Led display) and 1 WB20X0167 (Mag thermostat) and 1 WB21X10046 (Cavity tco) and 1 WB27X10928 (Fuse)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, Texas 78756
Jacob
Job Details: 12/14/2021
Arrived onsite for unit missing the kick plate. Looked at the unit and saw kick plate missing. replaced the kick plate. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Austin, Texas 78759
Scott
Job Details: 12/14/2021
"Arrived on site for not dispensing ice . Found retention ring had slipped off auger shaft . Replaced ring . Tested dispenser, all checks normal. No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Austin, Texas 78746
Kevin
Job Details: 12/14/2021
"Arrived on site and Inspected Washer and found Customer experiences washer not spinning out clothes intermittently. They use only the quick wash and normal cycle. Both of these cycles span is set to maximum. They correct it by resetting it by unplugging the washer. Set washer into a diagnostic cycle and found saved error F8E3. Washer completes diagnostic cycle and drains and spins out properly. Sent a short video to PR. Inspected pressure hose, pressure sensor, and air trap. Took one picture. Customer is using the correct amount of detergent for each load. Could not find a reason for customers experience, at this time washer is passing all Tests, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Mustang Ridge, Texas 78610
Tyler L
Job Details: 12/14/2021
"Arrived on site for complaints of unit getting too hot. Set oven to preheat at 350 and monitored with meter. Found unit temperature correct. Let oven sit at 350 for 15 min to see if unit got too hot on the outside. Felt the glass, console, and burners. Found everything to be normal. Advised customer that this is normal operation. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ05
Near Manor, Texas 78653
Matthew
Job Details: 12/14/2021
Arrived onsite for sparking sound and burning smell. Inspected the unit and found burned diode. Need to replace diode. Replaced diode. Tested the unit with glass of water for 30 seconds. Unit heated correctly. Unit is operating a designed job complete.
We serviced a
WHIRLPOOL RANGE
Model GBS307PDS7
Near New Braunfels, Texas 78132
Andrew
Job Details: 12/14/2021
"Arrived on site to test unit for not heating. Customer stated she ran self clean cycle and has not worked since. Replaced bad TOD, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Rogers, Texas 76569
Kimo
Job Details: 12/14/2021
Arrived onsite for ice maker not making ice. Upon inspection I found ice maker not harvesting. I tested voltage at ice maker and found good voltage. I checked door harness and found the harness good. I then installed a new ice maker and tested it and found that it harvested. Unit is now operating as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX00
Near Salado, Texas 76571
Kimo
Job Details: 12/14/2021
Arrived onsite for rc lights not turning on when you open the door at times. Upon arrival the customer demonstrated the issue to me. I then gained access to door switches and performed a resistance test on both of the and found them to be good. I the tested voltage at the connection on control side and found good stable voltage there. I the performed a resistance test as the door switch harness and found that the readings were erratic.I am ordering 1x 2187946. Rc door switch harness. ordrng 1 2187946 (Light switch harness)
We serviced a
WHIRLPOOL RANGE
Model RF263LXTB3
Near Killeen, Texas 76542
Al
Job Details: 12/14/2021
Arrived on site and inspected range not heating. Confirmed the complaint and found the unit was charred at the terminal block. Unit will require the main harness and control to complete the repair. Customer will purchase a range cord. ; ordrng 1 W10840298 (Control) and 1 W10251772 (HARNS-WIRE) and 1 W10279107 (HARNESS) and 1 W10108100 (CLOCK & OVERLAY)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Harker Heights, Texas 76548
Tyler
Job Details: 12/14/2021
"Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and found unit had major defrost issue in fc. After further testing I found thermistor on fc evap not properly installed in correct spot and shorted out. I replaced hv control, ui control and defrost thermistor after defrosting all ice out of unit. Informed customer to give unit 24 hrs to cool.Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Copperas Cove, Texas 76522
Al
Job Details: 12/14/2021
Arrived to inspect washer LF error code. Customer advised the unit stopped work on a filling cycle. I ran diagnostics and unit displayed F3E3 inlet water temperature fault and F8E1 Long Fill errors. Unit will require valve and any other prescreened parts to complete the repair ; ordrng 1 W11165546 (VALVE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Harker Heights, Texas 76548
Tyler
Job Details: 12/14/2021
Arrived on site for refrigerator not making ice or dispensing after properly. Upon arrival confirmed complaint. After further inspection I was able to find ice maker still producing ice but not getting the correct amount of water. Also found dispenser wasnt being supplied with correct water pressure. Found issue was due to filter head asm not sealing connections to filter correctly. Will need office to order W11346622 and reschedule with customer. Collected service fee. ; ordrng 1 W11346622 (Filter head/res. Asm) and 1 Cnote (Please read notes before rescheduling!!!)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Nolanville, Texas 76559
Al
Job Details: 12/14/2021
"Arrived to inspect dishwasher not drying. I unit was put into diagnostics mode and unit filled, washed, drained and heated. Rinse aid is now being used to aid in the drying process. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Salado, Texas 76571
Kimo
Job Details: 12/14/2021
"Arrived onsite for refrigerator with detached freezer door gasket. Upon inspection of unit I found that the fc gasket had came loos from the door. I then reinstalled the gasket and closed the door and found that it was not sealing properly. I noticed that the refrigerator was leaning forward a bit so I leveled unit and the checked door and found that it was sealing properly now. I also tested the gasket by ordering the door several times to see if it stayed in place,It did. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Killeen, Texas 76549
Al
Job Details: 12/14/2021
Arrived on site to install previously ordered parts. Replaced the valve and installed the gum sealer. Unit now functioning as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Waco, Texas 76712
Jonathan M
Job Details: 12/14/2021
Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Check the icemaker and found that the icemaker was turned off. Turn the icemaker on and found the unit begin to harvest and fill as designed. The customer was unaware that there was an on and off switch on the icemaker itself. Advise the customer to keep an ion it and a call back if they have any further issues. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Killeen, Texas 76542
Tyler
Job Details: 12/14/2021
Arrived on site for refrigerator to making ice. Upon arrival confirmed complaint. Found after further testing that motor was continuously un I got without ever calling for water or shutting down. Replaced ice maker and found unit fully harvest and then fill as designed. Informed customer to give unit 24 hrs to fill bin with ice. Call complete
We serviced a
MAYTAG OVEN
Model MEW9530FZ02
Near Salado, Texas 76571
Kimo
Job Details: 12/14/2021
Arrived onsite for oven not cooking evenly. I put unit in bake and found that the oven is operating normally. The customer told me that she was baking 2 dishes at the same time on the same rack. Which can effect how it cooks. It is recommended to rotate dishes halfway though cooking. I advised customer of this.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Waco, Texas 76708
Jonathan M
Job Details: 12/14/2021
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF2A
Near Temple, Texas 76502
Kimo
Job Details: 12/14/2021
"Arrived onsite for dishwasher with console not responding. Upon inspection found unit unresponsive will need to replace 1x 5304518467 switches assy, and control 1x a11147301 . ; ordrng 1 A11147301 (Control board) and 1 5304518467 (Switch assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS1
Near Georgetown, Texas 78633
Jonathan S
Job Details: 12/14/2021
Arrived on site for refrigerator not producing ice. Inspected unit and work area. Gained access to ice maker and measured voltage to power switch and found no voltage. Will need to replace wire harness with ice maker. Will need authorization to continue with repair. Office to schedule return when ETA is available on parts.; ordrng 1 W11256689 (Harness) and 1 Needsauthorization (AUTH needed)
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Killeen, Texas 76542
Tyler
Job Details: 12/14/2021
Arrived on site for microwave not heating and burnt up. Upon arrival confirmed complaint. Found after further inspection unit had a hv issue between mag cap and diode. Also found interior of unit was completely burnt and charred all over inner cavity and burning through the inner liner. Also found unit had a turntable motor failure. Also found 7nit couldnt be disassembled much further without causing major repairs issues with not being able to reassemble unit properly. Ahs will need to be informed we can not guarantee a relatable repair at this time on unit. ; ordrng 1 Cnote (Read Tg att. Note)
We serviced a
GE MICROWAVE
Model JNM1541DM4BB
Near Killeen, Texas 76542
Tyler
Job Details: 12/14/2021
Arrived on site for microwave needing previously diagnosed door. Upon arrival confirmed prior door issue and installed new door asm. After reassembling and testing unit found unit had a high voltage issue between the mag cap and diode. Also found door switchs couldnt be removed from bracket without risk of damaging bracket and switches. Will need ahs to give authorization for further repairs before being able to complete repairs. ; ordrng 1 WB27X10927 (Magnetron) and 1 WB27X11096 (Capacitor) and 1 WB27X35382 (Diode) and 1 WB02X21661 (Latch bracket) and 1 WB24X10181 (Switch) and 1 WB24X10047 (Switch) and 1 WB24X10180 (Switch) and 1 Cnote (Need ahs autho.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Belton, Texas 76513
Tyler
Job Details: 12/14/2021
Arrived on site for refrigerator not dispensing water correctly. Upon arrival confirmed complaint. After running all diagnostics tests I found the filer head/reservoir asm had failed to seal to filter correctly.Cuat9 er approved and I installed and reassembled unit with needed parts. Tests. Showed no leaks and dispensing functions are fully functioning as designed. Call complete
We serviced a
WHIRLPOOL OVEN
Model RBD305PRB00
Near Killeen, Texas 76542
Al
Job Details: 12/14/2021
"Both bake and broil elements had continuity. The unit was turned off at the breaker box outside after the owner smelled the smell of electrical malfunction. Unit never came back on after self cleaning. Unit will require main harness, fuse, main control, black membrane.; ordrng 1 8304248 (Black Switch Membrane) and 1 8303883 (Micro computer) and 1 WP8301848 (Control (Main harness)) and 1 9759243 (Tod) and 1 Research (Fuse)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Hewitt, Texas 76643
Jonathan M
Job Details: 12/14/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the user interface control panel and tested the unit. The unit began to work as designed. Call complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NW7B
Near Harker Heights, Texas 76548
Tyler
Job Details: 12/14/2021
Arrived on site for dishwasher not heating/drying dishes on longest wash setting but worked in other selections (per customers on arrival). Confirmed complaint. Found in diagnostics no errors but I did verify element and thermostat before functioning within specs. Found control failing to send power during long wash setting to element. Replaced control and found u it functioning as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WGG555S0BS01
Near Austin, Texas 78704
Jacob
Job Details: 12/14/2021
"Arrived onsite for unit not responding to commands on the ui panel when trying to start or stop the unit from heating from time to time. Customer showed me the unit and the unit did turn on but when turning it off the display did show it was off, however the burner inside the oven was still heating. Was able to turn it off. No issues at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, Texas 78704
Luis
Job Details: 12/14/2021
"Arrived on site. Replaced defective mullion heater,tested door operation good,turned on humidity control.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, Texas 78750
David Z
Job Details: 12/14/2021
"Arrived on site to diagnose dryer that had a burning smell when running. On arrival the customer showed me rear panel cover had a scorch mark on it. Checked terminal block and saw power cable L1 wire severed due to bad install. The screw for the cable ring was sideways and stripped, so power wire was not tight. Replaced terminal block and wrapped wiring.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Niederwald, Texas 78640
Tyler L
Job Details: 12/14/2021
"Arrived on site for complaints of top rack not sliding properly. Found one of the wheels broke off on the adjusters. Installed new adjusters on both sides and tested. Unit testing good, top rack functioning as designed. No water leaks detected, job complete."
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Seguin, Texas 78155
Noah D
Job Details: 12/14/2021
"Arrived on site to inspect unit for not closing and operating, upon inspection found the unit trying to lock itself with no success, replaced latch and all the functions worked normally. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, Texas 78744
Kevin
Job Details: 12/14/2021
"Arrived on site and inspected microwaves and found diode is working against white wire from magnetron due to cooking oil buildup on surface. Cleaned wire replaced diode capacitor and magnetron and after reassembling insured microwave is heating properly, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Del Valle, Texas 78617
Jacob
Job Details: 12/14/2021
"Arrived onsite for unit making noise during operation. Opened up the unit and saw that a roller had broken in half and the belt was ripped up. Replaced with the repair kit. When putting the unit back together. Noticed that the motor needs to be replaced as well and that a new drum needs to be ordered as the felt on the back side was all ripped up and if trying to run it, the drum would scrape and make a loud noises during operation. Ordered part. Office to reschedule. Customer would like same technician back if possible. ; ordrng 1 W10899578 (Drum assembly), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Del Valle, Texas 78617
Jacob
Job Details: 12/14/2021
"Arrived onsite for unit making noise and making a banging noise. Tested the unit and heard a scrape noise and a small bang during testing. Unit made it all the way through. Upon further investigation, found that a penny was stuck between the agitator and the drum making the scrapping noise and that the wash plate was loose some how. Tightened the bolt on the plate and removed the penny. Re test he unit and unit was better. Checked the error codes and had a suds error code. Let customer know to be careful with how much detergent is being used. No issues at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Seguin, Texas 78155
Noah D
Job Details: 12/14/2021
"Arrived on site to inspect unit for not draining, upon inspection found the unit full of water and not draining when called for per the customer, when I tested the unit i found the drain line kinked causing a low flow, moved drain line and water flowed normally. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near Leander, Texas 78641
Tommy
Job Details: 12/14/2021
Arrived onsite for refrigerator not cooling. Upon arrival found unit had leak in line causing compressor to go bad. Compressor has amps but no cooling.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS11
Near Round Rock, Texas 78681
David S
Job Details: 12/14/2021
Arrived on site to reinstall the wall oven. We reinstalled the wall oven and tested the unit. It is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS11
Near Round Rock, Texas 78681
Wesley
Job Details: 12/14/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Temple, Texas 76502
Tyler
Job Details: 12/13/2021
"Arrived on site for refrigerator not dispensing ice(per customer on arrival. Upon arrival confirmed temps in both compartments (0/39) rc and FC. After further testing:Fc thermistor: 17.6kohms, rc thermistor: 6kohms, Bitmetal/heater: 28.6ohms (p2-3/p1-2, p2-7/p1-2) I found ice maker harvesting and filling per tech sheet specs. Called techline and spoke with Chris sr#7732467342. Replaced hv control due to control not correctly registering temps. Informed customer to let us know if issue returned. Call complete"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ1
Near Leander, Texas 78641
Kimo
Job Details: 12/13/2021
Arrived onsite for range oven not heating. Upon arrival I put the unit into preheat and found that the unit is operating as designed. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lakeway, Texas 78734
Brandon
Job Details: 12/13/2021
"Arrived on site to replace heater under special project, after replacing, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Temple, Texas 76502
Tyler
Job Details: 12/13/2021
Arrived on site for washer not spinning cloths all the way out. Upon arrival confirmed complaint. Found issue was due to a faulty actuator popping out of place. Reassembled unit with new actuator. Found unit functioning as designed. Call complete
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Temple, Texas 76502
Tyler
Job Details: 12/13/2021
Arrived on site for refrigerator needing previously diagnosed FC drawer slides. Upon arrival installed needed parts. Reassembled and tested FC door. Found door sealing as designed. Call complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Temple, Texas 76502
Tyler
Job Details: 12/13/2021
Arrived on site for washer needing previous diagnosis due valve and drain pump. Upon arrival installed both needed parts. Reassembled and tested unit. Found it functioning as designed. Call complete
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Pflugerville, Texas 78660
Wesley
Job Details: 12/13/2021
"Arrived onsite and tested unit for throwing power outage notification. Advised customer that supply outlet is loose and could cause a short under load. Advised that dryer is in good working order, but the supply should be secured. No error codes and unit base functions are operating well."
We serviced a
MAYTAG RANGE
Model MES5770AAW
Near Gatesville, Texas 76528
Jonathan M
Job Details: 12/13/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced bake element and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, Texas 78701
Jacob
Job Details: 12/13/2021
"Arrived onsite for unit not drying properly. Tested the unit and unit tested good. Let tenant know that if load sizes are too small that it could cause the unit dry early because the clothes may not be big enough to touch the sensor bar, let them know to use the timed dry for better results. No issues at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Austin, Texas 78754
Scott
Job Details: 12/13/2021
"Arrived on site for sensor error code on range . Ran diagnostics got same error . Found one pin had backed out , repinned molex connector. Unit is now operating normally . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WFC315S0JB0
Near Cedar Park, Texas 78613
Kimo
Job Details: 12/13/2021
"Cooktop turning off while in uses. Upon inspection I found that the burner would turn off while heating up with pots on them. Im ordering 1x W11134595 harness and all 4 burners 2x w11396792 , 2x W11396790. Office to reschedule ; ordrng 2 W11396792 (Burners)s and 2 W11396790 (Burners)s and 1 W11134595 (Wire harness)"
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ2
Near Pflugerville, Texas 78660
Wesley
Job Details: 12/13/2021
Arrived onsite for back right burner crooked and unable to ignite. Found screw backed out from the holder and stripped. Removed stripped screw and replaced. Unit is now operating as designed and set up properly. All checks good. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Leander, Texas 78641
Kimo
Job Details: 12/13/2021
Arrived on for washer not skipping wash cycle and going straight to done. Upon arrival I inspected the connection at the bottom of unit and found that to be good. I the put unit into diagnostics mode and found codes stored f2e2 UI disconnected and code f2e3 acu/ ui mismatch. I check connections at the control and found that they are all good.I am ordering 1x W11556725 control and 1x W11561182 control panel. Office to reschedule.; ordrng 1 W11556725 (Control) and 1 W11561182 (Control panel)
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Lago Vista, Texas 78645
Justin
Job Details: 12/13/2021
"Arrived on site for a washing machine shaking bad while running, and will walk forward. I put the unit into diagnostics mode and I found stored error code F7E5 for a shifter fault. I then tested the suspension on the unit and found it bouncing. This indicates a failing suspension. I also gained access to the bottom of the unit and found the gearcase leaking oil. This indicates a faulty gearcase. I ran a diagnostics cycle and found the unit ran through as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Hutto, Texas 78634
Jimmy J.
Job Details: 12/13/2021
Arrived on site to install previously diagnosed part. Removed door and transferred all components to the new door. Tested water dispenser to ensure line wasnt kinked in the rear of the fridge. Water dispenses as designed. Had customer test door to ensure she was pleased with the way the new freezer door closes. Customer was not 100% pleased but stated that it will do. You can definitely tell the difference between the original and new door closing. Explained to customer the door will shut completely if you push it just a little. Customer was use to door closing on its own. The mullion takes a small push to get it to engage into the bracket at the top to close completely. Door closing as designed. Job completed.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42SSFXDA02
Near Austin, Texas 78731
David Z
Job Details: 12/13/2021
Arrived on site to follow up on door gasket installation. Removed and replaced both RC door gaskets. Holes drilled for securing hardware. Verified both doors closing and sealing properly. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCK25FVMS01
Near Georgetown, Texas 78633
Lou
Job Details: 12/13/2021
"Arrived on site to inspect ice dispenser not working. Upon further, I found a block of ice in the bin and the bin frozen to the chute. Using my steamer, I removed the ice and removed the bin and found the ice door not sealing properly. I found the ice door had come off its mount. I re-installed the door and found it not sealing. I inspected the motor and shaft and cleaned the housing and tested the motor and it is operating as designed. I am ordering the ice door kit and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return serviceNo water leaks observed during service and ics maker turned off until I return.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 W10823377 (Ice door kit)"
We serviced a
KITCHENAID RANGE
Model KECD807XBL00
Near Austin, Texas 78759
Scott
Job Details: 12/13/2021
"Arrived on site for fan not turning off on downdraft . Found stem broken off on switch . Replaced switch . Fan is shutting off and med and low are working . Found switch defective . Fan will not turn on high . Ordering new switch . .; ordrng 1 WP4456836 (Speed switch) and 1 W10192073 (Blower harness)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Austin, Texas 78757
Scott
Job Details: 12/13/2021
Arrived on site for dryer ending or no response from control . Found steam button stuck . Ordering ui console . Call to set return ; ordrng 1 W11314471 (Ui console)
We serviced a
GE MICROWAVE
Model PSB9120SF5SS
Near Copperas Cove, Texas 76522
Al
Job Details: 12/13/2021
Arrived to inspect microwave arching sparking and humming. Confirmed the complaint and found the waveguide was charred and unit gave off an burning smell. The high voltage components were causing the burning smell. D
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, Texas 78634
Jimmy J.
Job Details: 12/13/2021
"Arrived on site for Trips the breaker in 5-10 mins of use. Checked voltage at the wall and was getting 120 and good polarity. Found valve gas cover was bent inwards and the igniter wire was pinched causing the range to short out. Also found manifold tubing was kinked. Ordering new igniter W11176454, 2 igniter screws 98005659, manifold tubing W10619922 and valve gas cover W10549293 to return and complete the repair. Will return with all other parts. ; ordrng 1 W10549293 (Valve cover) and 1 W10619922 (Manifold gas tubing) and 1 W11176454 (Igniter) and 2 98005659 (Igniter screws)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS2
Near Austin, Texas 78739
Leonardo
Job Details: 12/13/2021
Arrived on site to replace sump and motor. Replaced sumpAnd motor test unit and unit test good no leaks present at this time.
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTSS3
Near Austin, Texas 78701
Jacob
Job Details: 12/13/2021
Arrived onsite for unit leaking slowly causing water buildup in the tub. Customer hooked the water back up underneath the sink for testing the unit. Tested the unit and found that water was slowly leaking into the unit. Replaced the water valve. Tested the unit and no leaks at this time. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, Texas 78732
David Z
Job Details: 12/13/2021
Arrived on site to diagnose washer with F0E7 error when running cycles. Error relates to clothes left in on cleaning cycle. Found service pointer W11564098 related to error. Service pointer says to connect to wifi and use app to update software. Installed new software and ran factory calibration per pointer. Verified unit is now starting cycles. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lakeway, Texas 78734
Luis
Job Details: 12/13/2021
"Arrived on site replaced evaporator,compressor,3 way valve,drip pan and motor,secured thermistor to correct location on suction line using foil tape and a zip tie,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good"
We serviced a
GE RANGE
Model JGSS05DEM6BB
Near Copperas Cove, Texas 76522
Al
Job Details: 12/13/2021
Arrived back on site to install previously ordered thermostat. After replacing it the unit still only had 14 volts AC from the thermostat. I tested several point throughout the unit and it was determined the unit will require a main harness
We serviced a
JENN-AIR OVEN
Model JDRP548HL01
Near New Braunfels, Texas 78132
Noah D
Job Details: 12/13/2021
"Arrived on site to inspect unit for a bent knob and excess moisture, upon inspection found the front right burner knob bent to the left, realigned knob and tested. Instructed customer on the venting of unit and confirmed the video was the unit working normally with high moisture foods. Instructed customer on proper use of racks, reignition of burner etc. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Austin, Texas 78722
Jacob
Job Details: 12/13/2021
"Arrived onsite for ice having a funny smell. Called tech line, said that the ice maybe be soaking in smells from the freezer or the water line hose from the water coming into the unit from the home may be making the ice taste unusual. Did it recommend to change anything. Said the customer may need to dump out the ice if it sits too long and try to restart with fresh ice. Spoke with Chris got sr#772467033. No issues at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Pflugerville, Texas 78660
Wesley
Job Details: 12/13/2021
Arrived onsite and reset oven and calibrated to customer preference as oven was not running hot enough. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV04
Near Canyon Lake, Texas 78133
Andrew
Job Details: 12/13/2021
"Arrived on site to test unit for not cooling. Found compressor not running upon arrival. Found connection to start device was not connected and just dangling, secured connection, tested unit, unit working as designed. Job complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near New Braunfels, Texas 78130
Noah D
Job Details: 12/13/2021
"Arrived on site to inspect unit for not filling with water, upon inspection found the unit filled normally but customer was unaware normal cycle overrides the deep water wash, filled with water and tested. Complete"
We serviced a
KITCHENAID OVEN
Model KFGC506JSS00
Near New Braunfels, Texas 78130
Andrey
Job Details: 12/13/2021
"Arrived on site to replace previously diagnosed control UI, replaced UI, advised customer to monitor unit and run without Wi-Fi connected and see if amber flashing lights will be present and after connect to Wi-Fi to get all proper updates, unit is functioning as designed, job complete"