Near Georgetown, TX 78633
Lou
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL GI6SDRXXQ00 "Arrived on site to inspect refrigerator freezer section frosted up. Upon further inspection, I opened the FC door and found a large amount of frost/ice built up inside. I closed the door and found that the left side and top left corner of the FC door had a large sized gap allowing warm air inside and causing the frost build up. I disassembled the FC door/drawers and removed the frost/ice from the cabinet and from inside the light housing. Reassembled the door/drawers and tested and it is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 06/22/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to inspect microwave venthood light not working. Upon further inspection, customer advised that the venthood light flickers and works sometimes. I removed the light and found the elements inside the bulb broken. I replaced the bulb and tested and unit operates as designed. Job completed."
Near Cedar Park, TX 78613
David S
Job Details: 06/22/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for icemaker not making ice. I inspected the unit and work area. I checked test 56 and found error code e2, motor lost position. I gained access to the ice maker and fan. I replaced both new. I reassembled the unit. No water leaks detected. Job complete."
Near Georgetown, TX 78626
Lou
Job Details: 06/22/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect wall oven console audio not working. Upon further inspection, I placed the unit in diagnostics and checked error codes and found none. Checked the tones setting and found it on high. While placing the unit in diagnostics, there was no tone being made while asking the buttons. I am ordering the console ad will return with the main ACU and replace both. Office to schedule return service due to true console being out of stock. ; ordrng 1 W11297709 (console)"
Near Round Rock, TX 78681
Cliff
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to replace parts for refrigerator. Replaced main control, user interface, and damper. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."
Near Austin, TX 78738
Brandon
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL JS48PPDUDE01 "Arrived on site for customer complaint of low ice production, found stuck ice cubes not releasing, I removed ice chunks, unit tested good at time of service, I recommended replacing filter, and if problem continues, will need ice maker, optic boards tested good."
Near Austin, TX 78736
Leonardo
Job Details: 06/22/2020
OVEN KITCHENAID KODE500ESS02 "Arrived on site to test unit for keypad connection. Disconnected keypad and reconnected to reset keypad. Tested unit, unit functions correctly. Job complete"
Near Austin, TX 78751
Eman J.
Job Details: 06/22/2020
OVEN KITCHENAID KFGD500ESS04 Arrived onsite to install previous diagnosed parts. Replaced pan. Tested system. Everything works as designed. Job complete.
Near Round Rock, TX 78665
Cliff
Job Details: 06/22/2020
DRYER WHIRLPOOL WED7500VW2 Inspected part and found wiring connector broken as there was no packing material in the box. Re-ordering motor .; ordrng 1 WP8182472 (motor-drve)
Near West Lake Hills, TX 78746
Leonardo
Job Details: 06/22/2020
OVEN GE JKP15CD Arrived on site to test unit for light not working. Replaced bulb and removed door to clean.
Near Austin, TX 78703
Leonardo
Job Details: 06/22/2020
DISHWASHER KITCHENAID KUDE70FXSS5 Arrived on site to test unit not finishing cycle and blue lights. Tested unit found error code 10-3 vent fan. Needed to order vent fan WPW10469574. ; ordrng 1 WPW10469574 (VENT FAN)
Near Austin, TX 78745
Luis
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Arrived on site for no cool. Found large ice ball on inlet to evaporator diagnosed a leak in the system. Need AUTHO for compressor,evaporator,access valve and a uv drier; ordrng 1 AUTHOFOR2HRS and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10836706 (EVAPORATOR ) and 1 W11092625 (COMPRESSOR) and 1 WPW10143759 (DRIER UV)"
Near Killeen, TX 76542
Al
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect ice maker not making ice.Found the tube had ice buildup. Used my steamer to defrost the tube.Reassembled and unit tested as designed.Customer satisfied All water lines were dry at the time of service.Job complete
Near San Marcos, TX 78666
Jacob
Job Details: 06/22/2020
VENTHOOD KITCHENAID KXW9748YSS0 Arrived onsite to replace single blower motor to a dual blower motor. Had issues with mounting screws. Customer will purchase screws. Rescheduled with customer.
Near Lockhart, TX 78644
Noah D
Job Details: 06/22/2020
RANGE WHIRLPOOL WFC150M0EB2 "Arrived on site to inspect oven for top right burner not turning on, upon inspection found the infinite switch shorted and coil burnt. Replaced switch and retested and used one burner . Heat returned to burner. Complete"
Near Austin, TX 78738
Brandon
Job Details: 06/22/2020
WASHER LG WT5101HV "Arrived on site for customer complaint of loud noise, I found noise coming from stripped wash plate and gearcase. I removed wash plate and the noise went away, ordering washplate and gearcase. Returning tech to replace washplate first and get auth if gearcase is needed. Stator and rotor tested good. ; ordrng 1 AEN73131403 (GEARCASE) and 1 AGZ72909711 (WASH PLATE)"
Near Lakeway, TX 78734
Brandon
Job Details: 06/22/2020
REFRIGERATOR KITCHENAID KSF26C4XYY03 "Arrived on site for customer complaint of lights in freezer not working, found top left module failed, I replaced top left module, unit tested good.
Near Kyle, TX 78640
Kevin
Job Details: 06/22/2020
RANGE WHIRLPOOL WFE550S0HZ "Arrived on site and inspected oven and found right hand side hinge has broken inside of a door panel. After taking apart outside of door was able to get hinge to release from receiver and replace it. Door is now operating normally, job complete"
Near Austin, TX 78723
Eman J.
Job Details: 06/22/2020
REFRIGERATOR IKEA IRS335SDHM00 Arrived onsite to install previous diagnosed parts. Replaced water valve. Still have no water dispensing. Checked water from the wall. Customer isn’t receiving water from wall. Advised customer to contact plumber. Job complete.
Near Austin, TX 78741
Leonardo
Job Details: 06/22/2020
OVEN JENN-AIR JJW2830DP03 Arrived on site to replace console and name plate. Replace both parts test unit and unit test good job complete.
Near Leander, TX 78641
David S
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for fridge showing PO every 4 to 5 minuets. I inspected the unit and work area. I found both evaporators full of ice, cause if the fans to not rotate., causing the fan motors to short out and cause the power outage error. I ran test 38 and found the defrost heater coming on. The unit will need the UI, RC evap motor harness W11087438, FC evap motor harness W11109595 to complete repair. ; ordrng 1 W11087438 (motor-evap RC) and 1 W11109595 (motor-evap FC)"
Near Pflugerville, TX 78660
Cliff
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator that is making ticking sound. Inspected all parts and components and found no abnormal noise or failures at this time. Advised homeowner that noise is most likely the icemaker cycling and is normal operation. No leaks were found at time of service.
Near Horseshoe Bay, TX 78657
James
Job Details: 06/22/2020
DISHWASHER KITCHENAID KUDS30FXPA1 Arrived on site and tested operation. Found 3-3 error. Cleared faults and ran test cycle. Also found upper left track stop has broken. Found no faults after diagnostics and unit operating properly. Recommended customer use Affresh brand dishwasher cleaner regularly to keep sensor clean of build up.; ordrng 1 WPW10195623 (track)
Near Hutto, TX 78634
Cliff
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to diagnose a refrigerator that is frosting in the freezer. Tested unit and found item placement in pizza storage drawer preventing freezer door from closing properly. Rearranged items and informed homeowner of findings. No further repairs are needed at this time and no leaks were found at time of service.
Near Buda, TX 78610
Jacob
Job Details: 06/22/2020
DISHWASHER MAYTAG MDB4949SDM3 Arrived onsite for unit not working when start is pushed. Tested unit. Found that start button had to be pushed twice get unit started. Informed customer that unit is working as designed. No leaks at this time. Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 06/22/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to replace damaged inner panel, the new panel was damaged inside box, customer did not approve install of new panel due to the top right corner being slightly bent. Ordering new panel. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10908291 (door-inner)"
Near Lockhart, TX 78644
Noah D
Job Details: 06/22/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site to inspect dryer for issues drying clothes on sensor dry, checked sensor and found it shorted, replaced sensor and tested, no problems found. Complete"
Near Austin, TX 78726
David S
Job Details: 06/22/2020
DISHWASHER WHIRLPOOL UDT555SAHP0 "Arrived on site for dishwasher not drying dishes. I inspected the unit and work area. I put the unit through diagnostics cycle, I found no error codes while the unit was running. It called for water, the heating element came on and the pump was working as designed. Unit is operating as designed. I spoke with customer about proper loading of the dishwasher, if they are washing more plastic containers than any other contain, plastic won’t retain heat and dry as fast. No water leaks detected. Job complete."
Near Austin, TX 78746
Scott
Job Details: 06/22/2020
RANGE WHIRLPOOL WFE510S0HS1 Arrived on site for door not closing and range not heating . Found right side hinge pin bent and not making contact with door switch . . Replaced hinge and and pre heated unit up. Job complete .
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/22/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for ice machine not making ice. Performed diagnostics mode and found valve not filling reservoir within allowed time. Unplugged ice machine and turned water off, took bottom plate off and removed faulty valve replaced valve, turned water back on and plugged back in tested good. Put bottom plate on and pushed back to wall tested again all tested good no signs of leaks detected."
Near Pflugerville, TX 78660
Scott
Job Details: 06/22/2020
DRYER WHIRLPOOL WED9620HW "Arrived on site ,replaced main control . Ran temp checks ,ave 130-193. Job complete no lint build up at time of service."
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/22/2020
MICROWAVE KITCHENAID KBMS1454SSS1 (T.O.) Arrived on site for microwave making squeaky noise. Tested microwave operation heat worked tray rotation worked. Removed microwave and took of top disconnected cooling fan tested microwave operation squeak was still persistent checked motor turn. Needs new motor turn was ride without. Put microwave back in wall operational squeak still persists needs motor turn.; ordrng 1 W10911403 (MOTOR TURN)
Near Georgetown, TX 78633
Lou
Job Details: 06/22/2020
MICROWAVE WHIRLPOOL KEMS308SSS05 "Arrived on site to inspect wall oven/microwave combo unit not heating and not chiming. Upon further inspection, I placed the unit in diagnostics showing error codes F6E0 & F1E5. I cycled the power to the unit and attempted to clear the codes, but the UI would not respond. I cycled power again and attempted to clear codes again and it failed. I tested the microwave for one minute with a cup of cold water and the turn table was moving both directions and the unit heated. Customer advised that the microwave was intermittent in heating.
Near Georgetown, TX 78626
Paul
Job Details: 06/22/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for a dryer that’s noisy. I tested the dryer and found it working as designed. I let the unit run for a while and started hearing a low rumbling noise that the customer was hearing. I found the front motor bearing making the noise. I changed the motor and tested the dryer. The unit is working as designed. Call complete.
Near Georgetown, TX 78628
Lou
Job Details: 06/22/2020
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived on site to inspect ice machine leaking water. Upon further inspection, customer advised the unit was full of ice and at the bottom of the ice, the bin was full of water and spilling over onto the floor. I found the unit on and was dispensing into the reservoir. I turned the unit off at the control and removed the reservoir plug to allow the water to drain and found the water would not drain. I pulled the unit to find the drain hose crimped and not allowing water to go through. The drain hose was a thick water hose. I removed the hose and attempted to adjust the hose, but the crimp had been there too long and when I blew the hose out, pieces of the internal hose came out. Using a drain hose from my van stock, I replaced the hose and tested and the unit is operating as designed. The drain is a gravity drain. No water leaks observed during service, job completed."
Near New Braunfels, TX 78132
Richard
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for the refrigerator ice maker producing ice slowly. Ran diagnostics and found that the water valve was sticky and not allowing the correct amount of water to ice maker causing the issue. Replaced valve and ice maker tested good and filled with water and no leaks detected. Complete
Near New Braunfels, TX 78130
Richard
Job Details: 06/22/2020
RANGE MAYTAG MER6600FB2 Arrived onsite for the oven not heating properly. During testing found that the oven temperature was a little out of calibration. Calibrated the oven up 10 degrees. And oven is heating fine. All elements checked good and control is working.
Near Marble Falls, TX 78654
James
Job Details: 06/22/2020
OVEN KITCHENAID KODE500ESS02 Arrived on site and tested operation. Found 4 communication errors in memory. Tested all functions and found to be working. Unit has a failed power supply on main control. Parts covered but labor is not. Installed new control and tested operation. Both ovens pre heating properly to 400 degrees at the same time. Unit tests good. Job complete
Near Leander, TX 78641
David S
Job Details: 06/22/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for ice maker beeping and not making ice. I inspected the unit and work area. I put the unit through diagnostics and found the unit operating as designed. I found the reed switch no engaging all the time hen the door is closed. I removed the larger magnet from the door and used it to test the switch. The switch acts the same, no engaging all the time. I reinstalled the magnet on the door. I am ordering the reed switch W11171663, and the control W11034363 to complete the repair. ordrng 1 W11034363 (cntrl-elec) and 1 W11171663 (switch)"
Near Austin, TX 78739
Leonardo
Job Details: 06/22/2020
MICROWAVE KITCHENAID KEMS308SSS05 "Arrived on site to test unit for turntable not turning. Tested unit, reset turntable on control board. Unit performed correctly. Job complete"
Near Austin, TX 78702
Leonardo
Job Details: 06/22/2020
MICROWAVE WHIRLPOOL KMHS120ESS5 "Arrived on site to test unit interior light and door issues. Found bad three way switch. Replaced three way switch, test unit, light and door functions properly. Job complete."
Near Georgetown, TX 78628
David S
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for fridge making a clicking noise. I inspected the unit and work area. I found the fc evap covered in ice. I activated the dishwasher vap fan and could hear the clicking I put the unit into a defrost mode to help melt water the ice. I gained access to the evap motor and harness. I replaced the motor and harness. And put the unit back through. Defrost cycle. Unit is operating as designed no water leaks detected.
Near Kempner, TX 76539
Al
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to install previously ordered part.Removed and disassembled the door.Installed parts from previous door.Assembled the door and found the nameplate was not included.Ordering the nameplate and requesting DIRECT SHIP 2 CUSTOMER.; ordrng 1 CNOTE (D2C) and 1 W11223753 (NAMEPLATE )
Near Georgetown, TX 78633
Lou
Job Details: 06/22/2020
DISHWASHER THERMADOR DWHD650JFP/50 "Arrived on site to inspect dishwasher door spring broken. Upon further inspection, I opened the door and found it opening fast with no resistance. Pulled the unit out and found the right hinge spring rope broken. No water leaks observed during service.; ordrng 1 00754866 (REPAIR SPRING KIT)"
Near Buda, TX 78610
Jacob
Job Details: 06/22/2020
OVEN WHIRLPOOL WGE555S0BS Arrived onsite for front right burner not starting. Tested unit. Found that element had burned out. Replaced burner. Tested unit. Unit test good. No issues at this time. Job complete.
Near Round Rock, TX 78681
Kayman
Job Details: 06/22/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite to install previously diagnosed parts. Installed gearcase then realized the slider did not make it in the parts pick. I reinstalled the old slider but it makes a scratching noise. Will need to return with new slider. After the install I tried to put the unit into calibration and the UI started doing weird things and showed a stuck key error code. It would not respond well to my touch. Ordering a slider (W10734521) and UI (W11112656). Office to RS. ; ordrng 1 W10734521 (slider) and 1 W11112656 (console)
Near Austin, TX 78759
Wesley
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived onsite and found door wiring to have been crimped and snapped at hinge due to predicting condition, advised customer new door would be needed. Advised customer to call whirlpool and seek a new door. All else checks good.
Near Belton, TX 76513
Jonathan M
Job Details: 06/22/2020
RANGE WHIRLPOOL WFE505W0HZ1 Arrived on site to install PVC and work area. Replaced main harness and terminal block of unit. Tested unit burner elements and bake and broil elements. Unit is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 06/22/2020
OVEN WHIRLPOOL WFG381LVS1 "Arrived on site to inspect range oven not heating. Upon further inspection, customer advised that the unit heated up to preheat, but when they went to check on their food, the unit was at 167 degrees and the food was cold. Using my multimeter, I placed my thermal lead in the center of the middle rack and tested on Bake at 350 degrees. The unit heated to preheat and afterwards, it continued to reignite. I tested for approximately one hour and the unit continued to operate as designed. I removed the bottom drawer and found the ignitor harness looped towards the front of the unit to where it could make contact with the drawer. I repositioned it and continued testing with the drawer in place and the unit continued to operate as designed. I advised the customer of my findings. No gas leaks detected during service, job completed."
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/22/2020
ICE MACHINE KITCHENAID KUIS15NRTB Arrived on site for ice machine over filling with ice. Preformed diagnostics mode found control reading thermistor disconnected thermistor and tested in diagnostics found thermistor being read properly tested ohms in thermistor tested within range. Continued diagnostics found failed drain pump found crack in water pan and screw and metal bracket that locks drain pump into place missing. ordrng 1 WP2313705 (PUMP ) and 1 WP2324334 (WATER PAN )
Near Austin, TX 78748
Kevin
Job Details: 06/22/2020
DRYER WHIRLPOOL WGD5600XW1 "Arrived on site and inspected dryer and found tension pulley is squeaking, use repair kit to replace/rebuild dryer and it is now operating properly, job complete"
Near Luling, TX 78648
Noah D
Job Details: 06/22/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site to inspect fridge for not.p making ice, found ice malformed and blocking bucket, took out all chunks of ice and replaced icemaker, no problems or leaks found. Complete"
Near Georgetown, TX 78633
Lou
Job Details: 06/22/2020
RANGE WHIRLPOOL KCGC506JSS00 "Arrived on site to inspect cooktop leaking gas. Upon further inspection, customer advised that the unit has been checked, but they can still smell gas periodically. I tested the each burner and all are operating as designed with no stray gas/flames coming up. I removed the drawers from underneath and using my liquid leak detector, I checked the regulator and all line connections and found no evidence of a leak. At the line coming in through the wall, I found a plastic washer and when I removed it, I could smell a strong odor of gas. I advised customer of my findings and advised that I believe the odor coming from the elbow connection or further in the wall due to when I removed the washer, the odor got worse. I double checked the regulator and line connections and continue to find no evidence of a leak. I recommended that the line coming in through the wall be checked. No gas leaks detected within the unit, job completed."
Near Buda, TX 78610
Jacob
Job Details: 06/22/2020
DRYER MAYTAG MEDB955FW1 Arrived onsite for unit making a squeaking noise. Tested unit. Found small squeaking noise. Took apart unit. Added grease to rollers. Found one roller was causing the squeaking. The roller was scrapping and causing rust shavings. Had truck stock of one roller wheel. Replaced roller wheel. Added grease to all wheels. Tested unit. Unit is not having squeaking noise at this time. Job complete
Near Lockhart, TX 78644
Noah D
Job Details: 06/22/2020
REFRIGERATOR BOSCH B36CL80ENS/02 "Arrived on site to inspect fridge for not Illuminating underside light, found new led doesn’t work due to no voltage called Bosch Techline Sr # 6192020715amzac and was told to replaced main board. Office to reschedule; ordrng 1 12029338 (CNTRL) and 1 AUTHO (AUTHO)"
Near Killeen, TX 76549
Al
Job Details: 06/22/2020
WASHER MAYTAG MVWB765FW Arrived to inspect Long fill.Confirmed the complaint and found the housing valve to be defective.Removed and replaced the it.Reassembled and unit tested as designed.Customer satisfied.All water lines were dry at the time of service.Job complete
Near Buda, TX 78610
Richard
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL GI6FARXXY08 Arrived onsite for the refrigerator ice maker missing shut off arm extension. Installed new extension arm and tested good complete.
Near Austin, TX 78759
Scott
Job Details: 06/22/2020
COOKTOP WHIRLPOOL KGCS166GSS1 Arrived on site for not being able to turn off . Did find valve stuck on ( gas is turned off ). Also found switches are starting to fail .
Near Spring Branch, TX 78070
Richard
Job Details: 06/22/2020
MICROWAVE GE JVM1730DM1BB Arrived onsite for the microwave not working properly. Installed new control panel and control board and microwave tested fine. Complete
Near Austin, TX 78733
Scott
Job Details: 06/22/2020
RANGE JENN-AIR JDRP548HL00 Arrived on site for oven knobs getting extremely hot and really long cool down times . Found neither oven cooling fans working . Will need to order expansion board . Als well as both fans . Will need two man . No gas leaks detected. Please call to set return .; ordrng 1 TWOMAN and 2 W11248652 (blower)s
Near Lakeway, TX 78738
Brandon
Job Details: 06/22/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for customer complaint of unit not dispensing water, found failed filter housing, I replaced filter housing, unit tested good."
Near Austin, TX 78728
David S
Job Details: 06/22/2020
DISHWASHER WHIRLPOOL WDT710PAYM3 "Arrived on site to install previous diagnosed part. I gained access to the drain pump and removed failed one, I installed a new drain pump. I tested the unit and it operated as designed. No water leaks detected. Job complete."
Near Round Rock, TX 78681
David S
Job Details: 06/22/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install previous diagnosed part. I inspected the part and found it to be what was not need I am order a sump and pump assembly W11085683. Office to reschedule it is an expart.; ordrng 1 W11085683 (pump&motor)
Near Austin, TX 78725
Eman J.
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM01 Arrived onsite for part drop off. Dropped off ice container. Job complete.
Near Austin, TX 78753
Cliff
Job Details: 06/22/2020
DISHWASHER WHIRLPOOL WDF330PAHS Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found dishwasher leaning to far forward causing too much water in front of unit. We leveled dishwasher and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Georgetown, TX 78633
Lou
Job Details: 06/22/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site to inspect microwave/oven wall combo not working. Upon further inspection, I tested the microwave and when I selected 1 minute and hit start, the timer jumped to 3 mins. Tested again for 1 min and the timer jumped to 10 seconds. I tested the oven and the display jumped over to the microwave selections. I removed and replaced the main ACU and retested. Unit is operating as designed. Job completed."
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for customer complaint of unit not making ice in bottom section. Found the three ice makers we had at time of visit were not the correct ice makers, ordering ice make in freezer section. ; ordrng 1 W10898289 (icemaker)"
Near Georgetown, TX 78633
Paul
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRT541SZHV00 Arrived onsite for a refrigerator not cooling properly. I found the FC at 30 degrees. I found the pressures at 0 on the low side and 205 to 210 on the high side. I found a ball of ice on the cap tub entering the evaporator and a poor frost pattern. I recovered the refrigerant and replaced the evaporator. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.9 oz’s of R134A. I tested the unit and had a good frost pattern. The unit is working as designed. Call complete.
Near Austin, TX 78748
Kevin
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site and replaced filter head diagnosed on previous visit after replacement new one is no longer leaking, job complete"
Near West Lake Hills, TX 78746
Jacob
Job Details: 06/22/2020
ICE MACHINE WHIRLPOOL KUIX535HPS00 Arrived onsite for unit not making ice. Customer said previous company came out and said she needed recirculating pump. Previous company did not put pump back in. Put in new recirculating pump. Tested unit. Unit test good. No leaks at this time. Job complete
Near Lakeway, TX 78734
Wesley
Job Details: 06/22/2020
REFRIGERATOR GE zisb480dmb Arrived onsite and found unit icemaker and fill cup will be needed as it is continuing to leak and drip. Ordering icemaker and fill cup. ; ordrng 1 WR29X10092 (cup fill im) and 1 WR30X10093 (icemaker asm)
Near Austin, TX 78759
Wesley
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRS312SNHM01 Arrived onsite and was informed blockage had not been cleared during the las t2-3 repairs resulting in the cause being corrected but the symptom never being corrected. Cleared ice to correct issue. Advised customer to perform full defrost to clear ice in evaporator space.
Near Austin, TX 78758
Scott
Job Details: 06/22/2020
DRYER WHIRLPOOL MED7230HW0 Arrived on site , unit will not start . All t-stats fuse and heater checked normal . Ordering control . Call to set return .; ordrng 1 W11441687 (CONTROL)"
Near Austin, TX 78729
David S
Job Details: 06/22/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for condensation in the fresh food section. I inspected the unit and work area. I found fresh food side evap iced over. I defrosted the evaporator, and found the fan working. I put the unit through test 38 and found the heating element for the freezer coming on. I am ordering the UI control W11340158, thermistor W10316760 to complete the repair. ; ordrng 1 W10316760 (thermistor) and 1 W11340158 (UI)"
Near Manor, TX 78653
Eman J.
Job Details: 06/22/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for washer making noise. Called tech line about the noise issue. Tech line advised to check voltage at control while system makes noise. If it doesn’t have constant voltage of 115-120 that it’s a power supply issue. If it does have a constant voltage they advised to replace control panel again. I asked if it continues after replacing control what should the nest step be?
Near Copperas Cove, TX 76522
Al
Job Details: 06/22/2020
MICROWAVE GE JVM1540SM5SS Arrived to inspect scorched parts inside the microwave.Confirmed and photographed the damage to the unit.The unit had an excessive amount of grease inside the unit possibly directly affecting the unit damage.Removed and replaced it.Reassembled and unit works as designed.Job complete
Near Austin, TX 78717
David S
Job Details: 06/22/2020
DISHWASHER WHIRLPOOL KDTM354ESS3 Arrived on site for dishwasher track broken. I inspected the unit and work area. I found the left side track welds had broke. I removed both tracks and replaced them with new. I tested the unit to ensure the door closes properly. I inspected the hoses under the unit to ensure nothing came lose when I pulled the unit out of the cabinet. Job complete. No water leaks detected.
Near Cedar Park, TX 78613
Paul
Job Details: 06/22/2020
REFRIGERATOR LG LFX31925ST/03 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor and the drier. I installed a low side service tap on the compressor. I replaced the main control and updated the software with a jig. I charged the system with 4.76 oz’s of R134A. I tested the unit and it is working as designed. Call complete.
Near New Braunfels, TX 78132
Richard
Job Details: 06/22/2020
RANGE UNKNOWN RGV2486GLLN Arrived onsite for the oven range center front burner not lighting. During testing found that the nut on the burner was loose causing the issue. Cleaned burner and tighten up the nut and burner worked good. Complete
Near Austin, TX 78746
Wesley
Job Details: 06/22/2020
DISHWASHER WHIRLPOOL KDTE704DSS0 Arrived onsite and replaced main control due to recurring symptoms.
Near San Marcos, TX 78666
Jacob
Job Details: 06/22/2020
RANGE WHIRLPOOL RS675PXEQ2 Arrived onsite to replace parts that previous tech ordered. Replaced part. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78723
Eman J.
Job Details: 06/22/2020
MICROWAVE WHIRLPOOL WRS571CIDM02 Arrived onsite for refrigerator not making ice. Tested system. Found ice maker bad and motor bad. Replaced ice maker. Ordering motor W11202789. Office please reschedule. ordrng 1 W10225313 (motor)
Near Austin, TX 78703
Leonardo
Job Details: 06/22/2020
DISHWASHER WHIRLPOOL GU2455XTSB1 "Arrived on site to replace sump and motor. Replaced sump and motor, tested unit, unit performed as designed no leaks present at this time.
Near Austin, TX 78723
Luis
Job Details: 06/22/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site for no cool in fresh food. Found fresh food evaporator incased in ice diagnosed unit will need a new defrost thermistor and fan scroll,customer unable to defrost unit due to having a newborn. Ordering a new fan scroll assemblyAUTHO KQSVR00DPL1; ordrng 1 W11098695 (FAN SCROLL)"
Near Austin, TX 78750
Wesley
Job Details: 06/22/2020
COOKTOP KITCHENAID KCGD506GSS00 Arrived onsite and found unit glued to counter. Will need to be removed prior to service. Returning with same parts. Unit sparks constantly while lit. ; saved tckt
Near Austin, TX 78734
Brandon
Job Details: 06/22/2020
RANGE WHIRLPOOL WFG540H0ES1 "Arrived on site for customer complaint of door not closing all the way, found right side hinge had failed, I replaced hinge, unit tested good."
Near Austin, TX 78749
Jacob
Job Details: 06/22/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite for unit making a noise during cycle. Put unit in diagnostics. Got F5E1 lid switch fault. Erased code. Tested unit. Found no unusual noises. Customer said possibly the unit does random things from time too time. Ordered a control board. Rescheduled with customer. ; ordrng 1 W11170706 (cntrl-elec)
Near Cedar Park, TX 78613
David S
Job Details: 06/22/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the drain pump connection was lose. I reseated the connection, and inspected the drain lines. I also found a restriction in the drain line. I cleared the restriction. I tested the unit and found the unit draining. No water leaks detected. Job complete."
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/22/2020
REFRIGERATOR AMANA AFI2538AEQ3 Arrived on site for refrigerator intermittently making ice. Performed diagnostics mode and jumped ice maker into advanced cycle. Dropped ice and ice filled. Tested switch for ice maker voltage and ohms all tested good. tested voltage on ice maker didn’t find any closed door switch and tested again tested good. Possible short in wire harness or on and off switch tested wires and could not find during service.
Near Austin, TX 78739
Leonardo
Job Details: 06/22/2020
DISHWASHER KITCHENAID KUDS30IVBL0 "Arrived on site to test unit not filling with water. Tested unit and found float valve obstruction. Removed obstruction, tested unit, unit fills with water. Unit functions correctly. Job complete."
Near Pflugerville, TX 78660
Eman J.
Job Details: 06/22/2020
OVEN WHIRLPOOL WFC310S0ES3 Arrived onsite for oven door hinge broken. Tested system. Found right hinge broken. Part is on back order.
Near Cedar Park, TX 78613
David S
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site to install previous us diagnosed parts. I gained access to the evaporator and removed the failed evap fan assembly. I removed the old UI and replaced with new. I
Near Austin, TX 78733
Scott
Job Details: 06/22/2020
DISHWASHER KITCHENAID KUDP02FRSS0 "Arrived on site for poor draining dishwasher . Ran diagnostics water was in tip after test . Found piece of glass in drain pump , glass had worn down propeller. Replaced pump . Unit is now draining . No water leaks detected at time of service. Job complete ."
Near San Marcos, TX 78666
Jacob
Job Details: 06/22/2020
OVEN WHIRLPOOL WFG505M0BB2 Arrived onsite for oven not igniting. Tested unit. Found that igniter was not getting hot enough to allow oven burner to turn on. Ordering other parts. Just in case. ; ordrng 1 W11126814 (cntrl-elec) and 1 W11176454 (igntr-oven)
Near Burnet, TX 78611
James
Job Details: 06/22/2020
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived on site and installed new drain pump and tube. Tested operation and found unit working properly. Job complete
Near Harker Heights, TX 76548
Al
Job Details: 06/22/2020
WASHER MAYTAG MHW6630HC0 Arrived to inspect LF error.Confirmed the complaint and found the customers washer is unbalanced due to the stands they sit on and the tile floor.Unit smushed the drain hose and caused the drain to simply time out and shut off.Corrected the issue and unit now operates as designed.Job complete.All water lines were dry at the time of service
Near Austin, TX 78723
Eman J.
Job Details: 06/22/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived onsite for microwave vent cutting on by its self. I called whirlpool safety line to inform them of the customers safety concerns and to inform them I’m changing out the control Sr 7727173896. Replaced control. Tested system. Everything works as designed.
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/22/2020
REFRIGERATOR KITCHENAID KSSO48FTX02 "Arrived on site to replace failed bi metal and control board, after replacing, unit tested good.
Near Georgetown, TX 78628
Lou
Job Details: 06/22/2020
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site to inspect wall MW/oven combo error codes. Upon further inspection, I found the display showing error code F6E8. Following the tech sheet, I cycled power and tested and the error code continued to appear. I removed and replaced the microwave appliance manager and retested. Unit continued to fail. I removed and replaced the UI and retested and now it’s showing open/close door error. I tested the switches and all are good. Found cavity light still not working. Contacted techline and spoke to Rich and advised of my findings and the compliant. Rich had me test voltage at the P1 connector on the MW control and I had no voltage. I tested from P1-4 to chassis ground and got 122V. I traced the wire harness back to the cavity thermostat and found the harness was burnt and the thermostat was burnt. Rich recommended replacing the harness and sensor. Provided file #7728123591. I advised the customer of my findings/testing. I am ordering the convec
Near Belton, TX 76513
Jonathan M
Job Details: 06/22/2020
WASHER WHIRLPOOL WFW70HEBW0 Arrived onsite for washer that exploded the door open during a wash. Inspected unit and work area. Unit is sitting outside on the deck next to another new washer they have purchased. Noticed the new unit was plugged into a strip circuit on an extension cord and one garden hose hooked up to the washer. I asked where the washer was sitting originally and they brought me to where they had the washer. Found the electrical circuit was on a GFCI utility room circuit breaker with other plugs attached in the room. I asked the customer to bring me an extension cord for the unit being that it sat outside to try and find the problem. Found unit not powering on. Tested voltage at the control and found it receiving proper voltage. Tested DC voltage to console and found proper voltage but no power. I started to remove the control panel and bumped it. The UI came on and I ran diagnostics. Found an F8 E3 (overflow condition). Test the unit in an auto test for the drain in