Near Austin, TX 78724
Eman J.
Job Details: 06/23/2020
RANGE AMANA AGR5330BAB Arrived onsite for range burner not lighting. Tested system. Found burner and module faulty. Replaced both burner and module. Also found left front tubing bent and cracked. Ordering tubbing W10620002 and bracket W10122103.; ordrng 1 W10122103 (brkt-mntg) and 1 W10620002(LEFTFRONT) (venturi)
Near Waco, TX 76708
Jonathan M
Job Details: 06/23/2020
DISHWASHER WHIRLPOOL MDB8959SFZ4 Arrived on site for dishwasher that has a broken and rusted rack. Inspected unit and work area. Found upper right hand rail broken into two pieces. Replaced track and reassembled unit. Unit is working as designed. Call complete.
Near Austin, TX 78723
Eman J.
Job Details: 06/23/2020
MICROWAVE WHIRLPOOL WRS571CIDM02 Arrived onsite for previous diagnosed parts. Installed motor. Tested system. Found that wiring on bottom of freezer door are snapped. Customer will need a door.
Near Pflugerville, TX 78660
Cliff
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found hard ice formed on bail arm of icemaker and unit causing unit to think ice bin is full preventing production. Removed ice and tested unit. Found all is functioning properly at this time. Advised homeowner that if door closes too hard unfrozen water in ice tray can splash over and freeze to arm preventing unit from cycling. No further repairs are needed at this time, and no leaks were found at time of service. Documented findings online with tech-support.File#7725534784"
Near Pflugerville, TX 78660
Cliff
Job Details: 06/23/2020
WASHER MAYTAG MVWB835DC5 Arrived on site to diagnose a washing machine that is giving error codes. Tested unit and found faulty water valve causing long fill error. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Pflugerville, TX 78660
Cliff
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to diagnose a refrigerator that is not defrosting properly. Tested all parts and components and found defrost system checks good through diagnostics. Replaced main control and user interface to prevent communication issue between boards. All is working properly at this time. Unit was defrosted prior to service. No leaks were found at time of service.
Near Taylor, TX 76574
Andy
Job Details: 06/23/2020
DISHWASHER WHIRLPOOL DU915PWPQ0 Arrived on site for dishwasher not cleaning properly. Tested and inspected unit and found failed heating element and spray arms. Ordering needed parts. Authorization needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WP3385159 (mount) and 1 WP3400919 (covr-screw) and 1 WP8268873 (nut) and 1 WP8268874 (arm-spray) and 1 WP8519604 (arm-spray) and 1 WP9742946 (bearing)
Near Austin, TX 78748
Kevin
Job Details: 06/23/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived on site and inspected dryer and found panel is loose on rear and vibrating, after resetting it is now operating properly, job complete"
Near Round Rock, TX 78664
Cliff
Job Details: 06/23/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to diagnose a washer that is making unusual noise. Tested unit and found gear case has leaked oil, and oil has saturated Cam, actuator, and belt assembly. Replaced all four parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed."
Near Austin, TX 78748
Kevin
Job Details: 06/23/2020
WASHER MAYTAG MVWB300WQ0 "Arrived on site and inspected washer and found bearing has failed, disassembled washer but found hub is seized. It can be broken off and replaced
Near Round Rock, TX 78665
Cliff
Job Details: 06/23/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to replace latch for washer. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78756
Scott
Job Details: 06/23/2020
DRYER WHIRLPOOL MED3500FW Arrived on site for noisy drier . Found blower wheal housing full of lint . Removed lint on wheel and in housing . Tested and unit is now sounding normal .Job complete .
Near Manor, TX 78653
Scott
Job Details: 06/23/2020
RANGE WHIRLPOOL W5CE3024XS00 "Arrived on site for burner only coming on high . Found switch had burn markers . Replaced front right switch , element is now cycling properly . Job complete"
Near Temple, TX 76504
Jonathan M
Job Details: 06/23/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for a washer that won’t start a cycle. Inspected unit and work area. Please do not in service diagnostics and found an F5 E1 (lid switch fault) and F7 F5 (shifter fault) error codes. Tested unit in a manual test for lead luck, spin, and agitate. The lid was able to lock and unlock 10 times without a problem. Tested spin and agitate and found issues with the unit doing either. In the spin the unit would try to go into a spam but would not engage the basket and spin. The agitate did nothing. I went through all tests on the shifter and tested voltage going to the shifter. Found proper voltage. Tested continuity through the harness and found continuity. Tested resistance through the shifter and found it open. Call complete."
Near Manor, TX 78653
Scott
Job Details: 06/23/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site , replaced burner tube and door gasket on oven . Ran preheat ,all checked normal . No gas leaks detected at time of service .job complete."
Near Lorena, TX 76655
Jonathan M
Job Details: 06/23/2020
REFRIGERATOR LG LFXS30766S/00 Arrived on site for refrigerator that is not cooling or making ice. Inspected unit and work area. Customer advised that they noticed the icemaker not working first because they heard it fell but the water never turned ice and the freezer just kept getting warmer and warmer. Customer had the refrigerator unplugged for two days. Remove back cover and plugged in unit. Took amp draw on the compressor and found the compressor pulling .538 A. Noticed unit had prior sealed system work done. Ask customer about prior sealed system repair and was advised that it happened two years ago. Checked pressures and found the low side pushing 45 psi and the high side pushing 60 psi. Spoke with PR and was advised to check for a potential blowout. Release pressure out of the high side line and found a small amount of brownish black oil. This indicates the old compressor had an internal motor failure or burnout. Oil has been circulated through the entire sealed system. Attempte
Near Waco, TX 76708
Jonathan M
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site for refrigerator that is not cooling properly. Inspected unit and work area. Tested unit through diagnostics mode and found the freezer evaporator fan not blowing correctly and the evaporator completely frosted up. ; ordrng 1 W11109595 (motor-evap)"
Near Austin, TX 78759
Scott
Job Details: 06/23/2020
DISHWASHER KITCHENAID KDTE704DBL0 "Arrived on site replaced UI , ran diagnostic all checked normal . No water leaks detected at time of service. job complete ."
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for refrigerator ice maker over filling and intermittently ice paddle getting stuck. Inspected unit and work area. Performed diagnostics mode and attempted to harvest ice maker cycle. Activated ice maker heater to melt down overly large ice cubes and attempted ice maker cycle. Found ice maker not responding. Tested voltage to ice maker and found within range. Found failed ice maker. Removed failed ice maker and installed new. Removed water filter and installed new that customer had on hand. Cycled ice maker and ran fill cycle. Found ice maker tested good. Tested paddle and tested good. All operations tested good, no water leaks detected.
Near Marble Falls, TX 78654
James
Job Details: 06/23/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site and tested operation. Found no faults in memory. Called tech line and spoke to Chris’s. Unit will need new control to repair. Rotor and stator will also be replaced due to rubbing sound while unit is spinning. ; ordrng 1 W11314361 (rotor) and 1 W11354541 (STATOR)
Near Austin, TX 78749
Luis
Job Details: 06/23/2020
REFRIGERATOR MAYTAG MFC2062FEZ03 "Arrived on site for cooling. Pierced low side pressure reading +10 with weak frost pattern diagnosed a defective compressor,replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly. Replaced defective grill cover"
Near Kyle, TX 78640
Luis
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for cooling complaint. Pierced low side pressure reading +10 with partial frost pattern diagnosed a defective compressor,replaced compressor and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good u it cooling down correctly"
Near Burnet, TX 78611
James
Job Details: 06/23/2020
WASHER MAYTAG MVWC565FW2 Arrived on site and tested operation. Found no faults in memory. Ran automatic diagnostics cycle and found all functions test good. Ran test cycle on power wash and found unit filling properly. Unit operating as designed. Instructed customer on proper loading and washing practices. Job complete
Near Round Rock, TX 78665
Cliff
Job Details: 06/23/2020
DISHWASHER WHIRLPOOL WDT720PADM1
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/23/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not drying or cleaning dishes well. Unit was in use when arrived and found on 1 hour cycle. Found customer on a water softener and went over soap directions for soft water. Performed diagnostics mode, no error codes. Measured incoming water temperature at 120°. Measured amp draw to element at 6.7 amps. Found dispenser operating. Tested heater for hot temperatures at end of diagnostics. Inspected drain line. All tested good, no water leaks detected. Spoken with customer on user care guide and cycles."
Near Manor, TX 78653
Scott
Job Details: 06/23/2020
MICROWAVE WHIRLPOOL WML55011HS3 "Arrived on site ,replaced transformer . Still vibrating . Ordering both cooling fan ( unit is not making same noise when venting motor is only used . Ordering mag ,bothe cooling fans and wheel .call to set return .; ordrng 1 W11088354 (wheel-fan) and 1 W11213353 (motor-fan) and 1 W11402082 (MAG ) and 1 W11443154 (COOLING FAN)"
Near Manor, TX 78653
Scott
Job Details: 06/23/2020
WASHER WHIRLPOOL MVWX655DW2 "Arrived on site . Washer has water siting in tub . Ran diagnostics got motor ,lid ,basket speed ,unable to reach rpm faults . Unit kicked out of diagnostics , will not go back in to tests . Will need control also ordering cap and motor if needed . No water leaks detected at time of service . ; ordrng 1 W10885487 (motor-drve) and 1 W11419215 (CONTROL) and 1 W11428524 (CAP)"
Near Austin, TX 78750
David Z
Job Details: 06/23/2020
DRYER AMANA NED4655EW1 "Arrived on site to diagnose a dryer that is not heating. Performed diagnostic and voltage checks. Voltages are good, but 0 heat found. Checked airflow and found very little airflow, recommended dryer vent cleaning to begin. Tested heating element and thermal fuse. Thermal fuse tests good, but element showing open. Found broken heating element coils. Replaced heating element. Retested and unit is now heating as designed. Recommended dryer vent service to prevent any other potential issues. Call complete."
Near Austin, TX 78750
David Z
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to install previously diagnosed parts to resolve freezer icemaker not filling. Replaced freezer icemaker valve and retested. All is now working as designed and filling. Call complete, no water leaks found."
Near Austin, TX 78750
David Z
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB02 "Arrived on site to follow diagnosis on icemaker. Ran icemaker and found it getting stuck in cycle and could not eject ice. Replaced icemaker and retested. Unit filled and cycled immediately on install. All is now working as designed.
Near Taylor, TX 76574
Andy
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to install previously diagnosed parts, removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78748
Luis
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for moisture in fresh food section. Found bottom right side of cabinet damaged,unit appears to have been dropped found left side gasket not sealing,remolded gas,et left side sealing,added adhesive to gaps where cabinet is damaged called tech support per Richie at tech support unit appeared to have been dropped.
Near Coupland, TX 78615
Andy
Job Details: 06/23/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to install previously diagnosed gearcase. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Highpointe, TX 78737
Luis
Job Details: 06/23/2020
WINE COOLER KITCHENAID KUWL204ESB Arrived on site for door issue. Diagnosed defective hinges replaced both hinges tested door operation unit working as designed.
Near Bertram, TX 78605
James
Job Details: 06/23/2020
DRYER MAYTAG MDG7400AWW Arrived on site and tested operation. Found burner ignites but cuts off premature. Found unit would no longer start after first test due to push start on timer has failed. Unit will need new Timer and knob cap to test further. ; ordrng 1 AUTHO (AUTHO) and 1 WP22003989 (insert) and 1 WP338906 (sensor)
Near Buda, TX 78610
Luis
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for cooling compliant. Found main control shutting itself on and off,found ui unresponsive. Replaced main control and ui ran diagnostics all test passed."
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for refrigerator leaking water when dispensing. Tested water dispenser and found water by valve not seated in inlet valve. Made correction and tested unit. All tested good, no water leaks detected."
Near Elgin, TX 78621
Andy
Job Details: 06/23/2020
DISHWASHER WHIRLPOOL wdf330pahw2 Arrived on site for dishwasher not drying dishes properly. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Elgin, TX 78621
Andy
Job Details: 06/23/2020
RANGE WHIRLPOOL WFG320M0BW2 Arrived on site for range oven not heating. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/23/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave sparking. Found shelf in unit. Found marking from shelf. Removed shelf and holders. Used Whirlpool approved touch up paint and corrected. Informed customer only to use shelf when cooking 2 items at once. All else tested goo.
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/23/2020
OVEN WHIRLPOOL WOC54EC0HS01 Arrived on site for oven combo display intermittently responding. Performed diagnostics mode and checked fault codes. Found F2-E1. Checked ribbon connectors and proper ground. Found unit will console to repair. Found no ETA available on part. Office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (OFFICE TO SCH) and 1 W11297728 (UI)
Near Round Rock, TX 78681
Kayman
Job Details: 06/23/2020
WASHER MAYTAG MVWB755DW0 Arrived onsite for washer screeching. Upon inspection I found yellow gearcase oil underneath the washer and on the bolts to the stater and clutch. I replaced the gear case/drive system and the unit is no longer screeching and is working as designed. No leaks detected during time of service. Job complete
Near Austin, TX 78750
David Z
Job Details: 06/23/2020
OVEN WHIRLPOOL KEBC147KWH05 "Arrived on site to diagnose one oven that had a blocked out display. Performed diagnosis on unit. Post power cycle the only function that works is the oven light. Display is blacked out, no buttons respond other the. Holding the control lock. Only option is to replace control Call complete."
Near Taylor, TX 76574
Andy
Job Details: 06/23/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived on site for washer not operating properly. Tested and inspected unit and found failed UI. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11125152 (console)
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 Arrived on site for refrigerator not making ice after door assembly was installed. Performed diagnostics mode and harvest ice maker cycle. Found ice maker not responding. Installed new ice maker and monitored cycle. Found ice maker did not fill. Advanced again and disconnected water line at door. Found water going to door. Connected water line and cycled again. Found no water getting to ice maker. Will need to replace door. Office to schedule appointment when ETA is available. Called tech support to document and spoke with Austin . (Sr#77281429047).; ordrng 1 LW10397059 (FC DOOR)
Near Lakeway, TX 78734
Wesley
Job Details: 06/23/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite and replaced torn door gasket. Unit is now operating as designed. Advised customer on repair. Unit is now operating properly and sealing well.
Near Elgin, TX 78621
Andy
Job Details: 06/23/2020
DISHWASHER GE GDT665SSN2SS Arrived on site for dishwasher not operating properly. Tested and inspected unit and found unresponsive UI. Looked up and could not find part. Ordering parts research. Would also like main control in case needed. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Buda, TX 78610
Kevin
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site and inspected refrigerator and found on test 56 shows E2. Ran test 57 and icemaker wouldn’t move until prongs were pushed. Test 45 passed test 15 passed, test 36 passed. Replaced icemaker and it is now operating properly, job complete"
Near Buda, TX 78610
Kevin
Job Details: 06/23/2020
DRYER WHIRLPOOL WED8500DW4 Arrived on site and inspected dryer and found saved error codes F6E2 and F4E3. Replaced control board and recommended that customer have bent to the exterior of the home cleaned by a service. If error code persists will also need to replaceW11158455
Near Austin, TX 78731
Wesley
Job Details: 06/23/2020
DISHWASHER MAYTAG MDBH969AWS Arrived onsite and found unit needed to be reset only. Operating as designed. Advised customer on use and care.
Near Elgin, TX 78621
Andy
Job Details: 06/23/2020
DISHWASHER WHIRLPOOL MDB7959SHZ1 Arrived on site for dishwasher rack issues. Tested and inspected unit and found failed tracks. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78665
Kayman
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRT318FMDWOO Arrived onsite for refrigerator not cooling. After inspecting I found some frost build up on the outside of the evap cover I managed to remove the evap cover and found a block of ice formed under the water inlet valve. I also found warped and bubbled up plastic in the liner on both sides of the FC and a uneven frost pattern on the evaporator. Resident stated that someone was out a week ago who put refrigerant in the compressor indicating a leak or restriction in the cooling system. I am ordering a heater (WPW10316428) evaporator (W10836706) compressor (WPW10507886) UV drier (WPW10143756) access valve (W10913906); ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143756 (UV DRIER) and 1 WPW10316428 (heater) and 1 WPW10507886 (compressor)
Near Waco, TX 76710
Jonathan M
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for dishwasher that had a broken and rusted top rack. Inspected unit and work area. Found the right hand track had broken into two pieces. Replaced right hand track and tested unit. Unit is working as designed. Call complete.
Near Lakeway, TX 78734
Wesley
Job Details: 06/23/2020
COOKTOP JENN-AIR JGC7636BP00 Arrived onsite and found unit had never been converted to propane. Ordering propane conversion kit to repair. ; ordrng 1 PROPANECONVERSIONKIT (UKNONW)
Near Austin, TX 78754
Eman J.
Job Details: 06/23/2020
MICROWAVE WHIRLPOOL WMH32517AB2 "Arrived onsite for microwave not heating. Tested system. Found magnetro, diode and capacitor faulty. Replaced all three. System still not heating. ; saved tckt"
Near Waco, TX 76710
Jonathan M
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for dishwasher that had a broken and rusted top rack. Inspected unit and work area. Found the right hand track had broken into two pieces. Replaced right hand track and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78758
Wesley
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived onsite and found unit had loose disconnected wiring at the harness that prevented it from running. Connected power supply and unit is now cooling properly. Advised customer on findings.
Near Waco, TX 76710
Jonathan M
Job Details: 06/23/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for washer that is it’s making a clicking sound as it agitates and smells like burning oil. Inspected unit and work area. Placed unit in service diagnostics and found no stored error codes. Tilted washer back and found no oil residue or leaks underneath. Placed unit in an auto test and unit ran as designed and could not replicate smell. Placed in an high-speed span and heavy agitation. Found no issue with the unit. Customer advised the issue would happen when she was running heavier loads with the clicking and she said she could smell the smell she found at the bottom of the washer. Smelled inside the unit and found the smell to be that of dirty socks. I asked what she had washed during the last cycle and she said her son was washing his clothes so that made sense. Advised customer that due to the age of the unit, it was normal to have a small clicking sound as it agitated heavier loads due to the strain on the motor to switch rotation. Unit
Near Austin, TX 78730
Wesley
Job Details: 06/23/2020
WASHER WHIRLPOOL WPSE4200A0WW "Arrived onsite and found major off balance symptom and also hot water not flowing. In order to repair, the unit will need a transmission and balance ring as well as the valve. Autho required; ordrng 1 WH38X10002 (transmission asm) and 1 WH45X152 (balance ring)"
Near Lakeway, TX 78734
Wesley
Job Details: 06/23/2020
BUILT-IN M/W JENN-AIR JMDFS24GS00 Arrived onsite and found breaker to have tripped twice while microwave was in standby. Found potential alignment issue with drawer. Corrected. Tested all other function. Unit is now operating as designed. Advised customer on repair and recommended that electrical should be inspected under home warranty as the symptom could also point to a supply problem.
Near Austin, TX 78729
David Z
Job Details: 06/23/2020
FREEZER WHIRLPOOL WRS973CIDM00 "Arrived on site to diagnose refrigerator that is intermittently seeing temps rise in both FC and RC. On arrival checked temps in both compartments. Freezer was at 2, RC at 36 which is normal. Customer informed me the temps will spike and things will thaw / ice will melt, but then temps will go back to normal within a day or 2. Talked to CS about the situation and we agree on starting with UI as unit is not showing any sign of sealed system failure, with good frost patterns. Issue seems to be electrical with the unit not starting the compressor to cool. Ordering UI, Power Board and control to have on standby. ; ordrng 1 W10822639 (cntrl-elec) and 1 WPW10226427 (cntrl-elec) and 1 WPW10743957 (cntrl-elec)"
Near Austin, TX 78731
Wesley
Job Details: 06/23/2020
REFRIGERATOR KITCHENAID KSSC42FMS00 Arrived onsite and found unit to be malfunctioning and intermittently not cooling properly. Ordering Evap fan because it was not running when it was supposed to be. However some symptoms indicate the control may be failing. Either the control or the fan will be needed. Not both. . ; ordrng 1 W10818296 (cntrl-elec) and 1 W10822580 (motor-evap)
Near Buda, TX 78610
Jacob
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRF560SMYW Arrived onsite for arm to ice maker not staying in the down position to continue making ice. Looked at ice maker. Do see that the arm would not fully go back down to home position to continue making ice. Replaced ice maker. Tested unit. Saw that arm is going back to home position. No leaks at this time. Job complete
Near Granite Shoals, TX 78654
James
Job Details: 06/22/2020
RANGE WHIRLPOOL WCC31430AB02 Arrived on site and tested operation. Found burners not heating properly and customer stated she turned a burner off after 45 minutes due to it had not boiled water in a tea pot. Installed service kit and tested. Unit tests good. Job complete
Near Austin, TX 78741
Luis
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Called unit is out of warranty customer claimed unit is working
Near Waco, TX 76712
Jonathan M
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for refrigerator that’s making weird noises. Inspected unit and work area. Customer showed me a video of what she was hearing and it did not sound like anything I’ve ever heard of from any refrigerator. I placed the unit in service diagnostics and ran tests on the damper door, compressor, evaporator fan, condenser fan, and icemaker. All tests ran as designed. I inspected the back cover near the compressor and found a return line pushed up against the compressor. Pulled the return line away from the compressor. I called tech line and spoke to Chris SR# 7728127486. He advised the issue could have been corrected with the adjustment of the return line to the compressor being pushed away from the compressor. However, with us being unable to replicate the issue, the unit appears to be working as designed and to make no repairs."
Near Georgetown, TX 78628
Lou
Job Details: 06/22/2020
WASHER WHIRLPOOL WTW7340XW0 "Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics and tested. While testing the log valve, I found that the cold water valve was not opening. I tested drain, spin and agitate and the unit operated as designed. Tilted the unit back and inspected and all checked good. I could not duplicate the loud squeaking noise the customer is hearing. I advised the customer of the cold valve issue and they advised that when washing on cold, it takes a long time to fill. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Paul
Job Details: 06/22/2020
WASHER MAYTAG LAT3600AAQ Arrived onsite for a washer with no cold water entering the tub. I found a defective fill valve. The fill valve needs to be replaced. I replaced the fill valve and tested the washer. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Georgetown, TX 78633
Lou
Job Details: 06/22/2020
DRYER SAMSUNG DV448AEP/XAA "Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element is not coming on. Customer advised the unit squeaks badly. I disassembled the unit and tested the element and found it bad. Also found the idler pulley wheel does not roll. I removed and replaced the element assembly and idler pulley and reassembled. Tested the unit and it is operating as designed. No lint observed within the unit during service, job completed."
Near Horseshoe Bay, TX 78657
James
Job Details: 06/22/2020
REFRIGERATOR JENN-AIR JCD2389DTB Arrived on site and installed new door gasket. Verified proper fit. Job complete
Near Dripping Springs, TX 78620
Luis
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW01 "Arrived on site for no cool. Powered unit on found no frost forming on evaporator diagnosed a leak in the system, replaced the evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Andice, TX 78628
Jonathan S
Job Details: 06/22/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to install previous diagnose parts. Remove burner heads and install new. Tested operation all tested good
Near Leander, TX 78641
Lou
Job Details: 06/22/2020
MICROWAVE WHIRLPOOL KMBS104ESS02 "Arrived on site to inspect microwave not heating. Upon further inspection, I was able to remove the stripped screws and pull the unit from the wall. I removed the top panel and inspected the components. I tested the magnetron, transformer, fuse, and switches. Found all operating as designed. Found the connection to the magnetron loose and tightened the connection after ohming it out. Plugged the unit in and tested and it is heating. Reassembled the unit and placed it back in its space. Retested and it continues to operate as designed. Job completed. I used a set of screws at no charge due to screws being stripped from previous service."
Near Copperas Cove, TX 76522
Al
Job Details: 06/22/2020
WASHER WHIRLPOOL MVWC415EW0 "Arrived to inspect washer not agitating or spinning.Confirmed the complaint and found the cam and actuator were defective.All water lines were dry at the time of service.Job complete"
Near Temple, TX 76504
Al
Job Details: 06/22/2020
WASHER AMANA NTW4516FW1 "Arrived to inspect washer not powering on.Confirmed the complaint and checked voltage at the outlet and on the control and got 120 volts.Found the main control was defective.Removed and replaced it, reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete"
Near Austin, TX 78705
Leonardo
Job Details: 06/22/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced motor test unit and unit test good job complete.
Near Waco, TX 76705
Jonathan M
Job Details: 06/22/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washing machine that is making a sound as it spins. Inspected unit and work area. Customer also advised the unit seemed to fill with too much water on her last load. She thought it would overflow. Please do an in-service diagnostics and found an F7 E5 (shifter fault) error code. I ran the unit through an auto test and manual high speed spin and heavy agitation. Unit ran as designed. Switched unit back and forth between spin and agitate and had no issues or grinding sound. I called Techline and spoke to Butch SR # 7728129063. He advised that if we could not replicate the issue, that there was no fix he saw on his side and to make no repairs. He advised it could have been an over loading issue but there no way to tell. Call complete"
Near Killeen, TX 76542
Al
Job Details: 06/22/2020
WASHER WHIRLPOOL WTW8500DC0 "Arrived to inspect washer not working properly.Confirmed all codes were contributed to the UI and main control not communicating..All water lines were dry at the time of service.Job complete"
Near Austin, TX 78749
Leonardo
Job Details: 06/22/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit not washing. Tested unit and found bad pump and motor. Replaced pump and motor, tested unit and is working as designed. No leaks present at this time. Job completed."
Near Marble Falls, TX 78654
James
Job Details: 06/22/2020
WASHER MAYTAG MVWC416FW1 Arrived on site and installed new water level switch. Tested operation and found unit working properly. Job complete
Near Temple, TX 76504
Jonathan M
Job Details: 06/22/2020
WASHER MAYTAG MVWB765FW1 Wrapped on site for a washing machine that is catching clothes around the agitator. Inspected unit and work area. Removed agitator and found teeth on agitator extremely worn. Replace agitator and tested unit. Unit is working as designed. Call complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/22/2020
RANGE KITCHENAID KSEG700ESS3 Arrived on site to install previous diagnosed part. Removed failed control and installed new. Performed diagnostics mode and ran auto test. Found control tested good. Set unit to 425° heated all operations tested good.
Near San Marcos, TX 78666
Jacob
Job Details: 06/22/2020
REFRIGERATOR GE GTS18DBPXRBB Arrived onsite to replace parts ordered by previous tech. Replaced part. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78746
Leonardo
Job Details: 06/22/2020
RANGE JENN-AIR FCG20500W Arrived on site to replace burner head. Replaced burner head test unit and unit test good.
Near Austin, TX 78726
David S
Job Details: 06/22/2020
REFRIGERATOR KITCHENAID KRFC400ESS00 Arrived on site for fridge constantly running water. I inspected the unit and work area. When I turned the water in I found the valve for the icemaker constantly open. I will need to order a new valve WPW10312696 to complete the repair. ; ordrng 1 WPW10312696 (water inlet valve)
Near , TX 78737
Luis
Job Details: 06/22/2020
WINE COOLER KITCHENAID KUBL204ESB00 Arrived on site for door issues. Diagnosed ui housing not installed correctly from manufacturing process installed housing correctly into cabinet allowing door to fully close correctly.
Near Kyle, TX 78640
Jacob
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL MRT311FFFE00 "Arrived onsite for unit unit taking long to make ice. Customer said that it took 3days to make a bin of ice. Looked at unit. Unit is working as designed. Instructed customer, that 3 days is the normal time to fill a bin with ice. No leaks at this time. Job complete"
Near Kyle, TX 78640
Kevin
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Need white bumper; ordrng 1 W10407175 (bumper-dor)
Near Pflugerville, TX 78660
Kayman
Job Details: 06/22/2020
WASHER MAYTAG MVWC200XW2 Arrived onsite for washer not going into rinse cycle. I checked the connectors and harnesses via the tech sheet and all looked good. I followed the tech sheet and tested the shifter connections at the main control. While the connector for the shifter was plugged in I was only getting 1.8v DC when I unplugged the connector I got a reading of 13v which is factory standard indicating a issue with the shifter. I went back underneath and inspected the shifter. I found a small black burn spot on the shifter. I replaced the shifter and unit is working as designed. If the issue persists then we will have to return with a control (W10480178) and the harness for the shifter (WPW10297445) in which case would require authorization. Job complete
Near Austin, TX 78737
Leonardo
Job Details: 06/22/2020
OVEN WHIRLPOOL WOS31ES0JS00 Arrived on site to replace thermal fuse. Replaced thermal fuse test unit and unit test good job complete
Near San Marcos, TX 78666
Jacob
Job Details: 06/22/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived onsite for unit having damaged panel. Looked at unit. Saw panel damaged. Replaced panel. No issues at this time. Job complete
Near Austin, TX 78733
Wesley
Job Details: 06/22/2020
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite and found leaking sump and motor diverter valve. Repair completed. Unit now operating as designed and leak free.
Near Austin, TX 78729
David S
Job Details: 06/22/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site for dishwasher door not closing. I inspected the unit and work area. I found the door rubbing on the right side of the unit. I inspected the leveling legs of the unit and found unleveled and leaning to one side. I adjusted the unit to be centered in the cabinet, and I leveled the unit. I found the strike damaged, and missed shaped, I replaced the latch. I tested the doors operation and found the door operating as designed. No water leaks detected at this time. Job complete."
Near Leander, TX 78641
Lou
Job Details: 06/22/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit making a loud screeching noise at the beginning of spin mode, I removed and replaced the gearcase (per techline), cam, motor, drive block and basket. Calibrated the unit then tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Horseshoe Bay, TX 78657
James
Job Details: 06/22/2020
DISHWASHER KITCHENAID KDTE104ESS0 Arrived on site and tested operation. Found clip broken on left adjuster allowing it to come out of track. Installed new adjuster and tested operation. Unit tests good. Job complete
Near Austin, TX 78733
Scott
Job Details: 06/22/2020
OVEN WHIRLPOOL GBS307PRY01 "Arrived on site for oven not heating after self clean . Found thermal fuse in back had blown . Replaced therastat . Job complete ."
Near Lakeway, TX 78734
Wesley
Job Details: 06/22/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 Arrived onsite and was informed Of a spike in temperature in the freezer. Restored function by resetting. And found I was able to get temperatures to a true 0f. Advised customer of repair and reset. Unit is now operating as designed.
Near Austin, TX 78746
Scott
Job Details: 06/22/2020
RANGE MAYTAG MET8775XS00 "Arrived on site , replaced control board . Tested unit all checked normal with controls , pre heated normal as well in both ovens . Job complete"
Near Luling, TX 78648
Noah D
Job Details: 06/22/2020
WASHER WHIRLPOOL WFW6620HW0
Near Austin, TX 78731
Wesley
Job Details: 06/22/2020
MICROWAVE KITCHENAID KOCE500ESS01 Arrived onsite and found outermost door glass to be failed. All else checks good. Ordering correct door glass to repair. ; ordrng 1 W11354870 (DOOR PANEL STAINLESS)