Service History 1083

Near Killeen, TX 76543
Arthur B.
Job Details: 08/13/2018
WRB322DMBB00 (Bottom Mount Refrigerator) - Arrived onsite to removed and replace FC door from my prior visit’s rediagnosis. Removed warped door and installed new replacement. Reassembled. Door now closes well to door switch. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78748
Kevin
Job Details: 08/13/2018
Arrived on site and found no production from icemaker, attempted to cycle icemaker manually and motor has failed. Replaced ice maker and it is now operating properly. Recommended to customer that first batch of ice be discarded. No water leaks from connections at time of service, job complete.
Near Austin, TX 78748
Kevin
Job Details: 08/13/2018
Arrived on site and found customer is using non-HE detergent, removed to build up powder from detergent cup. After removal ran a diagnostic cycle and confirm all functions are operating properly. Recommended to customer that a liquid HE detergent be used to improve results. No water leaks from connections at time of service, job complete.
Near Austin, TX 78738
Brandon
Job Details: 08/13/2018
Arrived on site for customer complaint of loud fan motor noise, found fan motor shaft was bent, I replaced fan motor, unit tested good.
Near Georgetown, TX 78628
Thomas L.
Job Details: 08/13/2018
Arrived on site for poor drying conditions. Tested unit and found no power to the heater. Replace control and tested. All water connections were dry. Note that the customer was informed that his water temperature is only 113° and it must be a minimum of 120°. Customer will have that condition addressed.
Near Leander, TX 78641
Lou
Job Details: 08/13/2018
arrived on site to inspect oven showing F3 error code. Upon further inspection, I attempted to test the unit by starting it at 350 Bake and the unit immediately showed F3 error code. I checked the sensor for ohms and it showed to be open. I removed and replaced the sensor and tested and the unit operated as designed. No gas leaks detected during service. Job completed.
Near Kyle, TX 78640
Robert
Job Details: 08/13/2018
WMH32519FS0 Arrived on job for complaints of not starting. Found switches for interlock not working. Replaced all three switches and holders. Test microwave after repair operation normal. Job complete
Near Killeen, TX 76542
Arthur B.
Job Details: 08/13/2018
G7CE3034XS00 (Cooktop) - Arrived onsite for customer complaint of cooktop RF element not coming on. Removed cooktop and found RF element and infinite switch shorted. Removed and replaced RF element and infinite switch. Reassembled. Tested unit. RF element now works as intended. No other issues found.
Near Austin, TX 78750
Lou
Job Details: 08/11/2018
arrived on site to inspect cooktop burner turning off and on. Upon arrival, the customer was concerned about the cooktop burner turning off and on while he would be boiling a pot of water. He placed a large pot with approximately 8 cups of water in it on the right front burner and turned the unit on HI. The burner would begin to heat then it would turn off, but then turn back on. I explained to the customer how the unit works as its a safety precaution for the burner. I notified Service Manager CS regarding this issue and he clarified that the burner will reach a certain temp then shut off to keep the glass top from shattering. CS recommended that the customer place a venting lid on the pot to assist in boiling then place the food in the pot and keep the lid off to continue with boiling. Again, I explained to the customer on what steps to take with the unit and he seemed to be good with this info. Customer advised that he wanted a second opinion as he received info from the previous te
Near Cedar Park, TX 78613
Lou
Job Details: 08/11/2018
arrived on site to inspect dryer making loud noise. Upon further inspection, I hand turned the drum to see if I could duplicate the noise and as I turned the drum, I found a piece of metal chain hanging out from the inner edge of the drum. I removed the front of the unit to expose the drum liner and found a piece of chain with a plastic ball at the end of it which was rubbing against the drum and chassis. I removed the debris and re-installed the front/door of the unit and tested. The unit operated as designed. I quoted the customer DR100 99.99 for the service/diagnostics fee and with tax the total was $108.24, which the customer paid in full. No lint observed during service, job completed.
Near Cedar Park, TX 78613
Lou
Job Details: 08/11/2018
arrived on site to inspect washer not working. Upon further inspection, I found that the unit was full of water almost to the top of the tub. I attempted to place the unit in diagnostics, but the unit was in flood mode and the drain attempted to kick on, but sounded as if something was preventing it from coming on. Using my wet vac, I pumped out approximately 12 gallons of water. Once I was done, I removed the drain pump and found a piece of metal wedged against the impeller keeping it from spinning and draining the water out of the unit. I removed the metal debris and re-installed the drain pump and tested the unit. As soon as I plugged the the outlet, the drain pump kicked on. Once the unit stopped draining, I placed the unit in diagnostics and cleared the error code and tested. Unit operated as designed, no water leaks observed during service. Job completed.
Near Hutto, TX 78634
Tyler B.
Job Details: 08/11/2018
Near Austin, TX 78702
Robert
Job Details: 08/11/2018
WDT730PAHZ0 Arrived on job for complaints of not cleaning. Ran diagnostics and found the water was not entering washer. Found loose connection at valve . Reconnect power and test water now entering washer. Operation normal. No leaks detected at time of service.
Near Hutto, TX 78634
Tyler B.
Job Details: 08/11/2018
Near Leander, TX 78641
Lou
Job Details: 08/11/2018
arrived on site to inspect ice maker not producing ice and ice buildup behind produce drawer. Upon further inspection, I found that the ice buildup was on the fc evaporator and the unit is making ice. The customer advised that they found that the unit had ice buildup before they left on vacation so they unplugged the unit to defrost and when they returned approximately four days later, they plugged the unit back in and the ice maker produced ice but there was ice buildup on the fc Evap. I checked the drain tube in the back of the unit and found it gapped so I sealed the gap with manufacturers approved silicone. I verified all the prior work that had been done to the unit to make sure there were no more issues with that. I removed and replaced the fc Evap motor and thermistor and tested the unit and the unit operated as designed. I verified the fc door gasket was sealing properly as well. No water leaks observed during service. Job completed.
Near Austin, TX 78744
Robert
Job Details: 08/11/2018
MEDC215EW1 Arrived on job for complaints of too hot. Ran temperature and air test. Failed air test checked vent on outside of home no air movement.
Near Georgetown, TX 78633
Lou
Job Details: 08/11/2018
arrived on site to inspect ice maker not working and no water dispensing. Upon further inspection, I found the actuating arm in the off position on the ice maker. I put it in the on position and the ice maker began to cycle, but no water dispensed into the ice maker. I checked the water dispenser and no water dispensed. I verified voltage to the valve and tested the ice maker and could hear the valve opening. I pulled the water filter and tested the dispenser and water dispensed. I verified water flow at the ice maker as well. I quoted the customer $55.00 for the water filter and RF100 99.99 for a total of $167.78. The customer agreed to purchase the filter and paid in full. I removed and replaced the water filter and tested the unit and the unit operated as designed. No water leaks observed during service, job completed.
Near Leander, TX 78641
Lou
Job Details: 08/10/2018
arrived on site to inspect refrigerator making a loud noise. Upon further inspection, the customer advised that the unit is making s loud rattling noise and she provided a recording of the noise. The noise appeared to be metal vibrating. I pulled the unit from its place and inspected the compressor and condenser fan and could not hear or duplicate the noise. I put the unit back into its place and while I inspected the evaporator and cover and found no ice buildup, the noise began and got louder as I listened to see when it was coming from. I pulled the unit from its place again and once behind the unit, the loud noise sounded as if it were coming from the wall behind the unit. The customer advised that the water heater was behind the wall in the garage. We went to the garage and found that the loud noise was the water heater. I recommended that the customer get a plumber at this point to inspect the water heater. I quoted the customer RF100 $99.99 with a total including tax of $108.24.
Near Leander, TX 78641
Lou
Job Details: 08/10/2018
arrived on site to inspect oven making loud noise while in use. Upon arrival, the customer advised that the unit makes a loud metal on metal screeching noise while the unit is heating up. The unit is approximately one month old so it still has some breaking in to do. Turned the unit on 375 Bake and waited for the unit to heat up. About 6 mins into heating, the unit began to make the screeching noise. I opened the door to listen closer and found that the mount holding the bake element in place is making the noise. It appears that when the element gets hot and expands, it causes the mount to move and scratch on the bottom of the oven cabinet. I tightened the screws that mount the element at the back of the oven cabinet and adjusted the mount holding the element and it helped. I explained to the customer that there isn't anything that can be done and that over time as the element is used more, the noise should stop altogether. There's nothing further that can be done. Job completed.
Near Georgetown, TX 78626
Arthur B.
Job Details: 08/10/2018
MFT2976AEM01 (Dual Evaporator Refrigerator) - Arrived onsite for customer compliant of no cool in FC section after tech’s diagnosis. Found compressor was at full ramped speed. Found temperature in FC section was at 38F. Advised customer that unit falls under S71233 rework. Ordering new compressor,RC evaporator to complete repair. OF to R/S. All water connections were dry at time of service.
Near Leander, TX 78641
Lou
Job Details: 08/10/2018
arrived on site to inspect water standing in the bellow. Upon further inspection, I found a small amount of typical debris in the drain holes of the bellow. I placed the unit in diagnostics and tested with no error codes. Unit operated as designed except the bellow was still holding water. I used my wet vac in an attempt to clean the holes out, but it did not clear them enough to drain the water. I removed and replaced the bellow and tested the unit and the unit operated as designed and there was no standing water in the bellow. No water leaks observed during service, job completed.
Near Kyle, TX 78640
Kevin
Job Details: 08/10/2018
Arrived on site and inspected refrigerator and found both interior LED boards are not operating. After replacing lights are now working, no water leaks from connections at time of service, job complete.
Near Georgetown, TX 78628
Tyler B.
Job Details: 08/10/2018
Near Georgetown, TX 78633
Arthur B.
Job Details: 08/10/2018
WFG540H0AS0 (Freestanding Gas Range) - Arrived onsite for customer complaint of gas range not igniting in the oven section. Removed cover and found igniter diode bad. Removed and replaced bake ignitor. Reassembled and tested. Found oven now ignites in 1st light. No other issues found. No gas leaks detected at time of service.
Near Georgetown, TX 78633
Arthur B.
Job Details: 08/10/2018
KRMF606ESS01(5 Door French Door Refrigerator) - Arrived onsite for customer complaint FC door plastic trim is cracked. Verified damage. Unit will need new door assembly. Advised customer 6-8 week turn around time. IF to R/S. All water connections were dry at time of service.
Near Buda, TX 78610
Kevin
Job Details: 08/10/2018
Arrived on site found dispenser has failed, after replacing dispenser ran a diagnostic cycle and all functions are operating properly. No water leaks from connections at time of service, Job complete
Near Austin, TX 78733
Luis
Job Details: 08/10/2018
Ice machine-replaced compressor,harness,evaporator,valve
Near Hutto, TX 78634
Tyler B.
Job Details: 08/10/2018
Near Georgetown, TX 78633
Arthur B.
Job Details: 08/10/2018
WMH32519FT0 (OTR Microwave) - Arrived onsite for customer complaint of OTR microwave not heating and getting error code F4E4. Confirmed error code F4E4 (Humidity Sensor Error). Removed control panel and found humidity sensor was not connected to control. Connected harness and reassembled. Tested unit with 1 cup of water for 2 mins. Water was boiling and no errors. No other issues found.
Near Austin, TX 78747
Kevin
Job Details: 08/10/2018
Arrived on site and found no production from icemaker, found voltage is good to icemaker and valve will activate when ice maker is jumped. Quoted customer for icemaker replacement. Ice maker $112.80, RF360 $169.99 total labor. After replacement icemaker has cycled and is operating properly, job complete.
Near Georgetown, TX 78633
Arthur B.
Job Details: 08/10/2018
KEBS107SSS04 (Convection Wall Oven) - Arrived onsite for customer complaint of broil element warped. Found broil element had weak spot and warped on front. P&L are as follows; WP9760774 (Broil Element) $118.00, WO120 $179.99. Removed faulty broil element and installed new replacement. Reassembled. Tested unit. Broil element works as intended. No other issues found.
Near Austin, TX 78704
Robert
Job Details: 08/10/2018
GI15NDXZS2 Arrived on job for complaints of no ice. Ran diagnostics and found no water entering unit. Check valve under sink and found it to be faulted. Got some water to enter unit by turning valve but still too low for good production. No leaks detected at time of service. Job complete
Near Austin, TX 78704
Robert
Job Details: 08/10/2018
KRFC704FSS00
Near Georgetown, TX 78633
Arthur B.
Job Details: 08/10/2018
KBFN502ESS01 (Built-In Refrigerator) - Arrived onsite to install new icemaker to built in French door refrigerator. Removed and replaced icemaker. Reassembled. Icemaker called for water and did not leak. No other issues found. All water connections were dry at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 08/10/2018
Arrived on site to inspect cooktop ignitors constantly sparking. Upon further inspection, I found that the left front and rear ignitors continued to spark even after igniting the flame and would not stop. I opened the cooktop up to expose the wiring harness and modules and took the connector of the left rear burner Ignitor and connected it to the middle burner spark module and tested. The Ignitor turned off when I turned the knob to do such. I tested the left front Ignitor the same way and got the same results. I quoted the customer $164.99 for both spark modules and CO370 $179.99 for service/labor fees for a total including tax of $552.04. The customer agreed to the repair and paid in full. I removed and replaced the left front and left rear spark modules and tested and they operated as designed. No gas leaks detected during service, job completed.
Near Austin, TX 78735
Kevin
Job Details: 08/10/2018
Arrived on site and inspected washer and the inside of the basket has oily residue. Took several pictures. Spoke with tech line in the washing machine does not have any oil in any of its components. Discussed with apartment management and they will just run a cleaning cycle to correct the issue. No water leaks from connections at time of service, job complete.
Near Georgetown, TX 78633
Arthur B.
Job Details: 08/10/2018
110.26752503 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not spinning properly and not draining. Tilted unit up and found gearcase leaking and clutch not engaging. P&L are as follows; 3360629 (Gearcase) $213.49,285785 (Clutch) $63.86,TL410 $225.99. Removed leaking gearcase. Installed new gearcase and clutch. Reassembled. Tested unit. Unit now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 08/10/2018
Near Austin, TX 78735
Kevin
Job Details: 08/10/2018
Arrived on site and and inspector dryer and found it is heating properly but customer is experiencing an airflow error. Removed vent hose from rear of the dryer and found airflow is good. Recommended that apartment maintenance be contacted to correct airflow by cleaning vent to exterior of building. No lint found in dryer at time of service, job complete.
Near Round Rock, TX 78664
Steve C.
Job Details: 08/10/2018
Near Austin, TX 78705
Robert
Job Details: 08/10/2018
DLE2250W Arrived on job for complaints of Brunson clothing and shutting off. Dr100 $99.99 customer instructed about over loading dryer. Unit in home for college students the dryer is being over loaded shutting off in middle of cycle before cooling off at end of cycle and clothing loaded too high touching heater vent causing burns to clothing.
Near Belton, TX 76513
Mike G.
Job Details: 08/10/2018
MVWB865GW0, Arrived on site for unit not filling checked unit and found that the water valve is not letting hot or cold water in replaced water valve and recalibrated unit and ran test cycle and unit is now filling with hot and cold water and unit is working properly checked unit for water leaks and no leaks found at time of srv.....
Near Belton, TX 76513
Mike G.
Job Details: 08/10/2018
MVWB865GW0, Arrived on site for unit not filling checked unit and found that the water valve is not letting hot or cold water in replaced water valve and recalibrated unit and ran test cycle and unit is now filling with hot and cold water and unit is working properly checked unit for water leaks and no leaks found at time of srv.....
Near Georgetown, TX 78633
Arthur B.
Job Details: 08/10/2018
KSCS23FVMS01 (SxS Refrigerator) - Arrived onsite to install new control kit and inverter to SxS refrigerator from prior tech’s diagnosis. Removed both inverter and control. Installed updated control kit and inverter. Reassembled, powered up unit. Found unit cooling as intended. No other issues found at this time. All water connections were dry at time of service.
Near Austin, TX 78738
Brandon
Job Details: 08/10/2018
Arrived on site for customer complaint of filter not going into filter housing. I found customer had put filter in upside down and it was locked into an improper position. I was able to remove filter and install correctly. Unit tested good with no leaks at time of service.
Near Georgetown, TX 78626
Lou
Job Details: 08/09/2018
arrived on site to inspect dishwasher leaking. Upon further inspection, I placed the unit in diagnostics and tested and the unit showed error code 9/1. I cleared the error code and continued with testing. As soon as the water entered the unit and it began to wash, the sump/motor assembly began to leak at the diverter. I opened the units door and immediately canceled diagnostics and turned on the drain pump. I quoted the customer $166.45 for the sump/motor assembly and DW350 $199.99 for the service/labor fees for a total including tax of $396.67. The customer agreed to the repair so I removed and replaced the sump/motor assembly and tested the unit. The unit operated as designed with no error codes. No water leaks observed after repair, job completed.
Near Leander, TX 78641
Lou
Job Details: 08/09/2018
arrived on site to inspect no cooling in refrigerator. Upon further inspection, I found a small amount of ice buildup on the rc Evap cover and Evap. I removed the cover and used my steamer to removed the ice and removed and replaced the Evap motor assembly due to the motor/fan not working. I noticed that a small block of ice was wedged into the fan blades. Also, found that the thermistor was in the wrong location so when I replaced the assembly I placed the thermistor is the correct place. I tested the unit and the unit operates as designed. No water leaks observed during service, job completed.
Near Cedar Park, TX 78613
Wesley
Job Details: 08/09/2018
Arrived on site and found freezer frosted from poor seal. Restored seal and removed ice. Advised customer on use and care. All checks good. Unit operating as designed.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 08/09/2018
Model MVWX655DW1, Arrived on call for prior found control intermittently sending voltage to water valve, installed control today and ran calibration and then auto test and all checks good, no water leaks from washer at time of call., customer has water shut off until shut offs at wall are repaired due to leaking on hot side only.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 08/09/2018
Model MVWX655DW1, Arrived on call for prior found control intermittently sending voltage to water valve, installed control today and ran calibration and then auto test and all checks good, no water leaks from washer at time of call., customer has water shut off until shut offs at wall are repaired due to leaking on hot side only.
Near Austin, TX 78737
Luis
Job Details: 08/09/2018
Refrigerator-replaced faulty icemaker
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 08/09/2018
MDBTT79AWW (Dishwasher) - Arrived onsite for customer complaint of dishwasher lower wash arm not washing dishes. Found lower dishrack is sagging causing to rub on lower wash arm. Also found upper dishrack tine broke off and hanging in wheels. Will need new upper and lower dishrack and wash arm to complete repair. Advised AHS must approve parts. OF to R/S. All water connections were dry at time of service.
Near Leander, TX 78641
James
Job Details: 08/09/2018
Arrived on site and installed new evap cover. Checked for air leaks and found to be sealing properly. All water connections dry at time of service and unit working properly. Job complete.
Near Manor, TX 78653
Nathaniel B.
Job Details: 08/09/2018
Model WRT311FZDW01, After gasket installed fridge door pops open when shut, found were inside liner meets outer cabinet on fresh food had large gaping so door not able to hold vacuum on gasket so sealed were inside liner meets outer cabinet on both sections and heated fresh food gasket to reform gasket and top left will seal know but bottom left corner of gasket is torn, will need to order fresh food door gasket again, will reschedule for 8/16/18, unit is not connected to a water source.
Near Manor, TX 78653
Nathaniel B.
Job Details: 08/09/2018
Model WRT311FZDW01, After gasket installed fridge door pops open when shut, found were inside liner meets outer cabinet on fresh food had large gaping so door not able to hold vacuum on gasket so sealed were inside liner meets outer cabinet on both sections and heated fresh food gasket to reform gasket and top left will seal know but bottom left corner of gasket is torn, will need to order fresh food door gasket again, will reschedule for 8/16/18, unit is not connected to a water source.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 08/09/2018
MVWC416FW0 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not cleaning clothes properly. Ran diagnostics and found error code F0E5 (Off Balance Error). Calibrated unit. Unit completed successfully. Did find suspension warn causing gasket to wobble against cabinet. Ordering suspension. Next available for customer is 8/16 per customer. All water connections were dry at time of service.
Near Hutto, TX 78634
Tyler B.
Job Details: 08/09/2018
Near Leander, TX 78641
Lou
Job Details: 08/09/2018
arrived on site to inspect dishwasher door dented. Upon further inspection, I found that the outer door had a dent in the upper left corner. Due to the unit being out of warranty period for cosmetics, I quoted the customer $142.78 for the outer door. Customer agreed to the repair and paid in full. I removed and replaced the outer door and tested the unit and the unit operated as designed. No water leaks observed during service, job completed.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 08/09/2018
MDBH945AWS (Dishwasher) - Arrived onsite for customer complaint of dishwasher not filling. Opening unit and found bottle cap lodged between tub and float bobber. Removed obstruction. Found unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.
Near Lago Vista, TX 78645
James
Job Details: 08/09/2018
Arrived on site and found unit making a loud vibrating sound. Found high pressure and suction lines touching and drain pan vibrating on bottom plate. Separated lines and installed sound pad under drain pan. All water connections dry at time of service and unit working properly. Job complete.
Near Manor, TX 78653
Nathaniel B.
Job Details: 08/09/2018
Model CGR1110ADW, Arrived on call for all burners are not igniting, found only the spark module harness bad, spark module not needed, also instructed customer on cleaning of burners, all burners are lighting know, no gas leaks at time of call, call complete.
Near Manor, TX 78653
Nathaniel B.
Job Details: 08/09/2018
Model CGR1110ADW, Arrived on call for all burners are not igniting, found only the spark module harness bad, spark module not needed, also instructed customer on cleaning of burners, all burners are lighting know, no gas leaks at time of call, call complete.
Near Spring Branch, TX 78070
Diego G.
Job Details: 08/09/2018
Arrived on site. Check for long dry times issues. Ran dryer and found cut off bad. Replaced cut off and cycled unit, all functions tested OK. Job complete. Job complete
Near Spring Branch, TX 78070
Diego G.
Job Details: 08/09/2018
Arrived on site. Check for long dry times issues. Ran dryer and found cut off bad. Replaced cut off and cycled unit, all functions tested OK. Job complete. Job complete
Near Spring Branch, TX 78070
Diego G.
Job Details: 08/09/2018
Arrived on site. Check for long dry times issues. Ran dryer and found cut off bad. Replaced cut off and cycled unit, all functions tested OK. Job complete. Job complete
Near Killeen, TX 76549
Arthur B.
Job Details: 08/09/2018
MVWC400XW4 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not completing cycles. Tested unit. Found water valve on cold side is not opening allowing cold water to enter. Unit will need new water valve assembly. R/S for Monday 8/13. All water connections were dry at time of service.
Near Round Rock, TX 78664
Tyler B.
Job Details: 08/09/2018
Near Austin, TX 78723
Robert
Job Details: 08/09/2018
WDT720PADM3 Arrived on job #330 for not washing. Ran diagnostics and got F4E3 code no wash motor. Replaced motor sump. And test operation normal and no leaks detected.
Near Manor, TX 78653
Nathaniel B.
Job Details: 08/09/2018
Model MEDB765FW0, Arrived on call for dryer is not producing heat at all, checked for error codes and got f 4 e4 which is a l2 line voltage error , f2e1 which is stuck key on ui, found no stuck keys on ui, found for l2 voltage error found only 4.3 ac volts from l2 to neutral, customer will need to contact a electrician to have outlet repaired, power cord is really loose in outlet, customer to contact a electrician, dryer wall vent is clear.
Near Manor, TX 78653
Nathaniel B.
Job Details: 08/09/2018
Model MEDB765FW0, Arrived on call for dryer is not producing heat at all, checked for error codes and got f 4 e4 which is a l2 line voltage error , f2e1 which is stuck key on ui, found no stuck keys on ui, found for l2 voltage error found only 4.3 ac volts from l2 to neutral, customer will need to contact a electrician to have outlet repaired, power cord is really loose in outlet, customer to contact a electrician, dryer wall vent is clear.
Near Killeen, TX 76543
Arthur B.
Job Details: 08/09/2018
WED4815EW1 (Dryer) - Arrived onsite for customer complaint of dryer taking too long to dry clothes. Found dryer tube was linked and too one. Shorted dryer tube and installed so there was no kink. Reassembled. Tested dryer. Found good air circulation coming from dryer. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Pflugerville, TX 78660
Wesley
Job Details: 08/09/2018
WRV986FDEM01 Arrived on site and found unit operating as designed. Found freezer icemaker fill spout out of place. Corrected location. Now leaking problem is corrected. All checks good. No parts needed.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 08/09/2018
Model WRX988SIBM01, Arrived on call for ice still building at rear adapter after prior repair, installed parts adapter white with fan and sealer gum and ui and main control kit per whirlpool tech lines instruction, customer to allow for 24-48 hours for proper cooling, call complete, no water leaks at time of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 08/09/2018
Model WRX988SIBM01, Arrived on call for ice still building at rear adapter after prior repair, installed parts adapter white with fan and sealer gum and ui and main control kit per whirlpool tech lines instruction, customer to allow for 24-48 hours for proper cooling, call complete, no water leaks at time of call.
Near Austin, TX 78746
Cliff
Job Details: 08/09/2018
Whirlpool dishwasher WDTA50SAHZ0. Arrived on site to diagnose a dishwasher that is leaking when not in use. Tested unit and found breast-feeding was cross threaded on to water valve assembly at time of installation. Also brass fitting was over tightened causing it to cut rubber gasket inside fitting. Replaced water valve and fitting and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Killeen, TX 76542
Arthur B.
Job Details: 08/09/2018
MCE8000AYW (Dryer) - Arrived onsite for customer complaint of dryer not turning on. Removed console and found logic board has a burn spot. Removed and replaced logic board. Reassembled and tested. Unit now heat and tumbles as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Liberty Hill, TX 78642
Jerry C.
Job Details: 08/09/2018
KFIS29PBMS02 Arrived to inspect noise. I found the customer was experiencing excessive noise from the rc evaporator and it would change in intensity with time. I removed and replaced the fan and secured the thermistor. I sealed the drain tube attachment in the lower unit and tested. Operational test good, no leaks observed during service.
Near Waco, TX 76710
Mike G.
Job Details: 08/09/2018
MGT8800FZ00, Arrived on site for top oven broiler not heating properly checked unit and found that broiler burner is not getting the proper air flow reajust broiler buner and checked unit and unit is now heating properly unit checked fine after adjusting
Near Waco, TX 76710
Mike G.
Job Details: 08/09/2018
MGT8800FZ00, Arrived on site for top oven broiler not heating properly checked unit and found that broiler burner is not getting the proper air flow reajust broiler buner and checked unit and unit is now heating properly unit checked fine after adjusting
Near Marble Falls, TX 78654
James
Job Details: 08/09/2018
Arrived on site and tested unit. Found unit will not start diagnostics. Found fault code for sailed lid switch. Homed switch and found to be open. Quoted customer $96.85 plus tax for lid switch and $159.99 plus tax labor(tl190). Installed new latch and tested operation. Unit working properly and all water connections dry at time of service. Job complete
Near Georgetown, TX 78633
Lou
Job Details: 08/09/2018
arrived on site to inspect washer motor coming on while the lid is open. Upon arrival, the customer advised that they just bought the unit and they have a sink next to the washer. The customer stated that they add a few cups of water to the unit to try to save on water going into the unit during cycle. When I began inspecting the unit, I found that the unit was unplugged so I plugged it back in and the drain pump came on. The customer advised that was the motor they were hearing. I explained to the customer that the reason the drain pump came on was because the unit has a sensor and it sensed that there was too much water or unwanted water in the unit so it kicked its drain pump on as a safety precaution. I placed the unit in diagnostics and tested the unit and it operated as designed with no error codes. Again, I advised the customer to not add any water to the unit and to allow it to dispense its own water to keep it from going into flood mode and turning the drain pump on again. No
Near Austin, TX 78724
Robert
Job Details: 08/09/2018
KUDS03FTSS2 Arrived on job for complaints of rack movement and door falling. Cable broken replaced link kit. And rack sliding level washer. No leaks detected. Job complete
Near The Hills, TX 78738
Brandon
Job Details: 08/09/2018
Arrived on site for part hanger, I replaced control, soap dispenser, and sump/motor, unit tested good. Water lines were dry at time of service.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 08/09/2018
Model WRX986SIHZ00, Arrived on call for unit lights are not working, found freezer led was bad causing upper leds in fresh food to go out due to they are in series, replaced freezer led light and know all lights are working but also found ice forming at back adapter in fresh food section and customer has notived a i e production decrease, will need updated adapter with fab white and sealer gum, and will reschedule for 8/14/18, no water leaks at time of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 08/09/2018
Model WRX986SIHZ00, Arrived on call for unit lights are not working, found freezer led was bad causing upper leds in fresh food to go out due to they are in series, replaced freezer led light and know all lights are working but also found ice forming at back adapter in fresh food section and customer has notived a i e production decrease, will need updated adapter with fab white and sealer gum, and will reschedule for 8/14/18, no water leaks at time of call.
Near Killeen, TX 76542
Arthur B.
Job Details: 08/09/2018
KRMF706SS00 (5 Door Refrigerator) - Arrived onsite for customer complaint of FC section of 5 door refrigerator not cooling. Checked for dye on welds. Found dye on steel connection @ dye drier. Removed and replace dye drier. Vacuumed unit down to -25psi. Charged unit with 6.0oz of R 134a refrigerant. Checked for frost on FC evaporator. Good frost pattern forming. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78705
Luis
Job Details: 08/09/2018
Built in kitchen Aid- replaced inverter control and installed updated main control
Near Jonestown, TX 78645
James
Job Details: 08/09/2018
Arrived on site and tested unit. Found lint screen is not sealing to vent properly and lint was building up in vent. Removed lint from unit and installed new lint screen. Unit working properly. Job complete.
Near Manor, TX 78653
Robert
Job Details: 08/09/2018
WMH32519FS0 Arrived on job for complaints of not working. Found one switch not working replaced switch and test. Operation normal.
Near Austin, TX 78738
Brandon
Job Details: 08/09/2018
Arrived on site for water leaking out of the ice door, found ice door motor was not functioning properly and not sealing the ice door. I replaced ice door motor and ice door, unit tested good, no leaks at time of service
Near Georgetown, TX 78626
Lou
Job Details: 08/09/2018
arrived on site to inspect ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the ice maker. I found that the ice maker had water flow, the motor was working and the fan was blowing. I used my thermal gun to check temps in the rc chamber and I recorded up 51 Degrees and the lowest was 47 degrees. I checked temps in the fc chamber and the lowest temp was 24. I checked the fc Evap and found that it had ice buildup on it and was causing the Evap fan to not run. I quoted the customer $156.64 for the Evap motor assembly and RF330 $189.99 for service/labor fees for a total including tax of $375.23. The customer agreed to the repair and I removed and replaced the Evap motor assembly and any remaining ice from the evaporator. I checked the drain tube in the back of the unit and found a small gap between the tube and the chassis so I used manufacturers approved silicone and sealed the gap. Also found that the drain tube was plugged with debris so I remo
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 08/09/2018
Model WRT318FMDM01, Arrived on call for unit not cooling properly, found unit unplugged in garage for maintenance plugged unit in and checked compressor amp draw on startup is 1.1 amps and then decreases to 0.53 amps and found no heat coming off the discharge line from the compressor after 10 to 15 min. Of run time and no cooling at all and compressor is running, unit has a insufficient compressor or a leak in the system , will order evap, compressor, valve and uv drier, uv drier 27.09, evap 232.09, axcess valve 13.14, compressor 463.88, svc/labor rf440 429.99 which =1,166.19 plus tax 96.21 which =1262.40, customer declined est. and would only like to pay the service fee. Collected only the service fee of 108.24, unit is not connected to water.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 08/09/2018
Model WRT318FMDM01, Arrived on call for unit not cooling properly, found unit unplugged in garage for maintenance plugged unit in and checked compressor amp draw on startup is 1.1 amps and then decreases to 0.53 amps and found no heat coming off the discharge line from the compressor after 10 to 15 min. Of run time and no cooling at all and compressor is running, unit has a insufficient compressor or a leak in the system , will order evap, compressor, valve and uv drier, uv drier 27.09, evap 232.09, axcess valve 13.14, compressor 463.88, svc/labor rf440 429.99 which =1,166.19 plus tax 96.21 which =1262.40, customer declined est. and would only like to pay the service fee. Collected only the service fee of 108.24, unit is not connected to water.
Near Round Rock, TX 78665
Tyler B.
Job Details: 08/09/2018
Near Austin, TX 78725
Robert
Job Details: 08/09/2018
WTW4816FW2 Arrived on job for complaints of not starting. Washer was on a cancel drain program. Ran diagnostics and no codes. Test wash and spin cycle. Operation normal and no leaks detected. Job complete
Near Round Rock, TX 78681
Wesley
Job Details: 08/09/2018
KDTE204GPS0 Arrived onsite and discovered unit to have f2 e1 error code. Customer said repeat symptom of not finishing cycle and all the lights blinking quickly. Replaced control and console. All checks good during test. No leaks at time of service.
Near Kyle, TX 78640
Diego G.
Job Details: 08/09/2018
Arrived on site. Checked for oven issues. Found weak ignitor not allowing oven to kick on. Replace ignitor and cycled oven, all functions tested OK. No leaks present. Job complete
Near Kyle, TX 78640
Diego G.
Job Details: 08/09/2018
Arrived on site. Checked for oven issues. Found weak ignitor not allowing oven to kick on. Replace ignitor and cycled oven, all functions tested OK. No leaks present. Job complete
Near Kyle, TX 78640
Diego G.
Job Details: 08/09/2018
Arrived on site. Checked for oven issues. Found weak ignitor not allowing oven to kick on. Replace ignitor and cycled oven, all functions tested OK. No leaks present. Job complete
Near Seguin, TX 78155
Daniel A.
Job Details: 08/09/2018
WDT780SAEM2 Upper rack not sitting in upper track/rail. Replaced upper rack adjusters. Verified normal upper rack operation to adjust level. Checked water inlet and drain hoses. No leaks detected. Normal operation after service