Service History 1081

Near Georgetown, TX 78628
Dona
Job Details: 08/17/2018
Arrived on site for long preheat times and unit not getting to temp ever. Found left side of broil element wiring not attached. Had to remove oven out of wall to put wiring back on. Once wiring was attached, preheated unit and found that unit is now preheating and functioning properly. All operations check good.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 08/17/2018
Model WDF520PADB7, 1/23/18 is the goods issue date, Arrived on call for water dripping from under dishwasher, called whirlpools tech line and talked to bruce file number 7722734665, will order inner door panel due to break in inner door panel see pic, no water leaks at time of call. Will reschedule for 8/21/18.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 08/17/2018
Model WDF520PADB7, 1/23/18 is the goods issue date, Arrived on call for water dripping from under dishwasher, called whirlpools tech line and talked to bruce file number 7722734665, will order inner door panel due to break in inner door panel see pic, no water leaks at time of call. Will reschedule for 8/21/18.
Near Austin, TX 78732
Paul
Job Details: 08/17/2018
KitchenAid Refrigerator Model KBSN602ESS01. Arrived onsite for the refrigerator with the FC door popping open and not closing back when the RC door is closed. I found the vacuum release stuck because of a piece of foam. I cleaned it out and tested the doors. The FC door still moves a little when the RC door is closed but it reseals itself. There were no water leaks present at the time of service. Call complete.
Near Georgetown, TX 78626
Thomas L.
Job Details: 08/17/2018
Arrived on site for no cool condition. Found unit to have a leak in fresh food evaporator. Replaced and unit is now operating properly. No water leaks at this time. Customer will need to allow approximately 24 hours for unit to reach maximum cooling temperatures.
Near Austin, TX 78746
Luis
Job Details: 08/17/2018
Icemachine-removed accessible components cleaned ice machine
Near Georgetown, TX 78626
Thomas L.
Job Details: 08/17/2018
Arrived on site for no cool condition. Found unit to have a leak in fresh food evaporator. Replaced and unit is now operating properly. No water leaks at this time. Customer will need to allow approximately 24 hours for unit to reach maximum cooling temperatures.
Near Leander, TX 78641
Lou
Job Details: 08/17/2018
arrived on site to inspect oven door dented. Upon further inspection, I found two small dents in the upper oven door. I removed the door from the unit and removed and replaced the outer door and retuned it back to the unit. Job completed. I contacted the builder to advise of the completion as he was not available to sign the receipt. Job completed.
Near Georgetown, TX 78633
Dona
Job Details: 08/17/2018
Arrived on site for melting inside unit, found wave guide with center starting to melt due to grease on unit Replaced waveguide, also found lower light bulb burned out. Replaced lower bulb, when going to shut bulb off found that control is sending constant voltage to bulb. Will need to replace main control. Removed bulb so that unit would not burn out before return visit. Will return on 8/21/18. All other operations check correctly on unit.
Near Georgetown, TX 78626
Tyler B.
Job Details: 08/17/2018
Near Buda, TX 78610
Robert
Job Details: 08/17/2018
WRB322DMBM00 Arrived on job for complaints of freezing and frost on vent in refrigerator. Confirmed frost on vent . Replaced control and programmed to 01 code. No leaks detected at time of service. Job complete
Near Georgetown, TX 78628
Lou
Job Details: 08/17/2018
arrived on site to inspect washer leaking from underneath and at the water valve. Upon further inspection, I found that the water valve was the main cause for the leaking water. I advised the customer of my findings then removed and replaced the water valve and tested the unit. Unit operated as designed. No water leaks after repair completed. Job completed.
Near San Marcos, TX 78666
Diego G.
Job Details: 08/16/2018
Arrived on site. Check for gasket issues. Found gasket broken not allowing heat to escape in oven. Replaced gasket and cycled oven, all functions tested OK. No leaks present. Job complete
Near San Marcos, TX 78666
Diego G.
Job Details: 08/16/2018
Arrived on site. Check for gasket issues. Found gasket broken not allowing heat to escape in oven. Replaced gasket and cycled oven, all functions tested OK. No leaks present. Job complete
Near San Marcos, TX 78666
Diego G.
Job Details: 08/16/2018
Arrived on site. Check for gasket issues. Found gasket broken not allowing heat to escape in oven. Replaced gasket and cycled oven, all functions tested OK. No leaks present. Job complete
Near Volente, TX 78641
Lou
Job Details: 08/16/2018
arrived on site to inspect refrigerator ice maker not producing enough ice. Upon further inspection, using a cup I tested the water dispenser and water dispensed. I verified that there was ice in the bin. I placed the unit in diagnostics and tested the following modes...1, 2, 3, 4, 5, 15, 19, 36, 37, 45, 56, 57, 58, and 59 and the ice maker tested good. The customer advised that the ice maker had just ripped a batch of ice just before my arrival. I advised the customer test the unit is testing good and there is nothing wrong with the unit. I leveled the unit before leaving. No water leaks observed during service, job completed.
Near Austin, TX 78725
Robert
Job Details: 08/16/2018
WED5000DW2 Arrived on job for complaints of not heating. Found the thermal cut off open. Replaced and test air flow and heating. Both good.
Near Hewitt, TX 76643
Arthur B.
Job Details: 08/16/2018
WRF555SDHV01 (French Door Refrigerator) - Arrived onsite for customer complaint of French door refrigerator not making ice. When arrived,found icemaker was set to off according to UI display. Attempted to turn icemaker on with UI and found UI would not allowing entry. Also found temperature setting will not allow change as well. Ordering UI and returning with icemaker. R/S for Thursday 8/23. All water connections were dry at time of service.
Near Leander, TX 78641
Lou
Job Details: 08/16/2018
arrived on site to inspect range cooktop burners not working. Upon further inspection, I found that the back left burner was not igniting correctly as the spark would only spark in one place and not jump around as designed. Also, I found that the right front Ignitor is doing the same thing. I removed and replaced the back left burner head and tested and it operated as designed. I am ordering a burner head for the right front amid scheduled return service for 08/24/28. Customer advised that she might have something scheduled already, but will contact the office if she needs to reschedule. No gas leaks detected during service.
Near San Marcos, TX 78666
Diego G.
Job Details: 08/16/2018
Arrived on site. Replaced to feed and spinner. Cycled dishwasher, all functions tested OK. No leaks present. Job complete
Near San Marcos, TX 78666
Diego G.
Job Details: 08/16/2018
Arrived on site. Replaced to feed and spinner. Cycled dishwasher, all functions tested OK. No leaks present. Job complete
Near San Marcos, TX 78666
Diego G.
Job Details: 08/16/2018
Arrived on site. Replaced to feed and spinner. Cycled dishwasher, all functions tested OK. No leaks present. Job complete
Near Waco, TX 76712
Arthur B.
Job Details: 08/16/2018
JB755EJ1ES (Freestanding Range) - Arrived onsite for customer complaint of freestanding range getting error code F20 error. Tested broil function and found error code with happen as soon unit attempts to turn on. Found relay not clicking closing to activate broil feature. Unit will need new control and broil element. Advised customer that control is not available. N.E.W will be in contact with customer regarding further steps.
Near Georgetown, TX 78633
Dona
Job Details: 08/16/2018
Arrived on site for no functionality, customer stated they went to use unit and microwave made a large pop and unit went dead. Found circuit boards with charring on transformer, main controls and ribbon cable to user interface. User interface with ribbon cable is showing nla from marcone, and servall. Not able to check other functions at this time without proper voltage from control. Will need to replace transformer, controls and user interface before able to verify functionality of other components. Will need authorization as well. Left breaker in off state due to electrical failure.
Near Lago Vista, TX 78645
Thomas L.
Job Details: 08/16/2018
Arrived on site for not dispensing ice through the door. Replaced worn shaft. The other parts were not needed. All water connections were dry.
Near Leander, TX 78641
Lou
Job Details: 08/16/2018
arrived on site to inspect washer leaking from underneath and at the water valve. Upon further inspection, I found that the water valve was the main cause for the leaking water. I advised the customer of my findings then removed and replaced the water valve and tested the unit. Unit operated as designed. No water leaks after repair completed. Job completed.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 08/16/2018
Model WRF535SWHZ00, Arrived on call for unit is cooling but not cold enough, found that fresh food is at room temp but freezer is at o degrees, found all sensors passed and then when checked damper operation found that it would not open but when it said open checked ac volts from red to yellow red at damper and got 119 ac volts but damper not opening, replaced damper and checked operation and know damper is opening and closing as it should, call complete, no water leaks at time of call, call complete
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 08/16/2018
Model WRF535SWHZ00, Arrived on call for unit is cooling but not cold enough, found that fresh food is at room temp but freezer is at o degrees, found all sensors passed and then when checked damper operation found that it would not open but when it said open checked ac volts from red to yellow red at damper and got 119 ac volts but damper not opening, replaced damper and checked operation and know damper is opening and closing as it should, call complete, no water leaks at time of call, call complete
Near Georgetown, TX 78633
Dona
Job Details: 08/16/2018
Arrived on site for bake element started on fire, found left side of bake element started to burn apart. Replaced bake element and verified operations. Temperatures check good. Charged $117.21 for element and labor WO120-$179.99 tax $24.52. Total of 321.72.
Near Woodway, TX 76712
Arthur B.
Job Details: 08/16/2018
MDBH968AWB3 (Dishwasher) - Arrived onsite to install control panel to dishwasher from tech’s prior diagnosis. Removed faulty control panel and installed new replacement. Tested unit. All lights works as intended. Unit fills,washes,drain and heats as intended. Control was not needed. All water connections were dry at time of service.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 08/16/2018
Model WRF993FIFM00, Arrived on call for unit not cooling and ice maker not making ice, called whirlpool tech line and talked to mark , file number 7722726814, test 128 control is version 700 which is the updated control and was instructed to install updated cover and was given instruction to place evap sensor on copper above the weld on suction line, installed parts and instructed customer to allow for 24-48 hours for proper cooling, no water leaks after repair, call complete.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 08/16/2018
Model WRF993FIFM00, Arrived on call for unit not cooling and ice maker not making ice, called whirlpool tech line and talked to mark , file number 7722726814, test 128 control is version 700 which is the updated control and was instructed to install updated cover and was given instruction to place evap sensor on copper above the weld on suction line, installed parts and instructed customer to allow for 24-48 hours for proper cooling, no water leaks after repair, call complete.
Near Austin, TX 78723
Robert
Job Details: 08/16/2018
WGD75HEFW0 Arrived on job for complaints of it starting found loose connection at Control. Reconnect power supply and test operation normal. Job complete no gas leaks detected
Near Austin, TX 78723
Robert
Job Details: 08/16/2018
WDF520PADM7 Arrived on job for complaints of not running. Found loose connection at junction box. After correcting wire issue. Test washer operation normal. Job complete
Near Lago Vista, TX 78645
Thomas L.
Job Details: 08/16/2018
Arrived on site for no cool in freezer. Found that the controls were not switching the three-way refrigerant valve And that the left track of the upper drawer was binding. Replaced all parts. All water connections were dried.
Near Georgetown, TX 78633
Lou
Job Details: 08/16/2018
arrived on site to install previously diagnosed and ordered parts. I disconnected the power from the unit, removed the water valve and drain pump hose then removed the unit from its place under the cabinet. I transferred all components from the old tub to the new tub and installed new tracks. Once done transferring all components, I re-installed the new tub with components under the cabinet re-installed the water valve and drain hose and then reconnected the power connections. I placed the unit in diagnostics and tested and the unit operated as designed. No water leaks observed during service, job completed.
Near Waco, TX 76710
Arthur B.
Job Details: 08/16/2018
CWE4800ACB (Wall Oven) - Arrived onsite for customer complaint of wall oven bake feature is not coming on. Tested unit and found baker relay not closing to turn on element. Unit will need new control to complete repair. Found control is no longer available. Advised customer will be in touch by AHS for options. No other issues found.
Near Waco, TX 76708
Arthur B.
Job Details: 08/16/2018
RTW4340SQ0 (Top Load Washer) - Arrived onsite to install new lid switch to top load washer from prior tech’s diagnosis. Removed console and removed faulty door switch. Installed new replacement and tested unit. Unit now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78738
Brandon
Job Details: 08/16/2018
Arrived on site for no ice production in ice machine, found grid cutter was broken. I replaced grid cutter, unit tested good. Water lines were dry at time of service
Near Point Venture, TX 78645
Thomas L.
Job Details: 08/16/2018
Arrived on site as unit runs for a few seconds and then stops. Found improper voltages to outlets. Customer to correct. New unit no lent.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 08/16/2018
Model WDF530PAYW7, Arrived on call for middle sprayer part has came off and water is not going through it, checked for error codes and got 10-1 which is dispenser electrical problem found 115 ac volts to dispenser but dispenser door will not open , 5-2 which is door stuck closed which found no door switch issue then found manifold for top rack is warped and keeps allowing rubber bushing for manifold to fall off and also wheel for top front left rack is broken, manifold 61.47, wheel 14.46, dispenser 116.52, svc/labor dw295 199.99 which = 392.44 plus tax 32.38 which = 424.82, customer approved repair, collected service fee today of 99.99 plus tax which =108.24 no water leaks at time of call, call complete. Will collect remaining balance on returnAlso instructed customer on soap and rinse aid use and cleanings of dishwasher and to run hot water at sink before starting dishwasher.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 08/16/2018
Model WDF530PAYW7, Arrived on call for middle sprayer part has came off and water is not going through it, checked for error codes and got 10-1 which is dispenser electrical problem found 115 ac volts to dispenser but dispenser door will not open , 5-2 which is door stuck closed which found no door switch issue then found manifold for top rack is warped and keeps allowing rubber bushing for manifold to fall off and also wheel for top front left rack is broken, manifold 61.47, wheel 14.46, dispenser 116.52, svc/labor dw295 199.99 which = 392.44 plus tax 32.38 which = 424.82, customer approved repair, collected service fee today of 99.99 plus tax which =108.24 no water leaks at time of call, call complete. Will collect remaining balance on returnAlso instructed customer on soap and rinse aid use and cleanings of dishwasher and to run hot water at sink before starting dishwasher.
Near Georgetown, TX 78633
Dona
Job Details: 08/16/2018
Arrived on site to replace upper slides, would need to pull unit out of wall, customer states that unit has now been working since GC adjusted the slides. Customer does not want unit pulled out of the wall again. Customer is satisfied with the way unit is running now. Unit is heating and running correctly. All water connections dry.
Near Georgetown, TX 78633
Dona
Job Details: 08/16/2018
Arrived on site to replace upper slides, would need to pull unit out of wall, customer states that unit has now been working since GC adjusted the slides. Customer does not want unit pulled out of the wall again. Customer is satisfied with the way unit is running now. All water connections dry.
Near Waco, TX 76706
Arthur B.
Job Details: 08/16/2018
MVWX700XL2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not spinning clothes out. Ran diagnostics and got error codes F7E7(Could Not Reach Target RPM),F7E1 (Basket Speed Fault). Tilted unit up to inspect actuator and capacitor and motor. All harnesses check ok. Tested manual spin and found motor would cut in and out. Removed control and installed updated new replacement. Reassembled. Calibrated unit. Unit completed successfully. Tested unit. Unit now fills,agitates,drain and spins with no issues. All water connections were dry at time of service.
Near Austin, TX 78749
Kevin
Job Details: 08/16/2018
Arrived on site and replaced drain tube diagnosed on previous visit, after replacement removed ice from freezer and insured evaporator drain is clear. No water leaks from connections at time of service, job complete.
Near Georgetown, TX 78633
Dona
Job Details: 08/16/2018
Arrived on site to replace washplate that was worn down. Replaced washplate, filled unit and let cycle to verify all operations check good. No errors, unit fills, agitates, drains and spins correctly. All water connections dry. Charged 293.78 full amount for repair to card. Labor tl350-169.99 and part 101.40 tax 22.39.
Near Pflugerville, TX 78660
Scott
Job Details: 08/16/2018
Leaking front load washer
Near Jonestown, TX 78645
Thomas L.
Job Details: 08/16/2018
Arrived on site for Noisey, intermittent operation as well as the unit falls out of cabinet. Unit is secured to a price of wood at the bottom right side of cabinet. That wood is split and no longer is holding unit securely in the cabinet. Today both drawers are working properly with no water leaks. With unit loose, it is possible that at times it allows water to spill and wer flood sensor. Customer will need to secure unit and then see how unit operates .
Near Waco, TX 76707
Arthur B.
Job Details: 08/16/2018
ASI2575FRS00 (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator not cooling properly. Found defrost timer LED indicator light would not reset. Removed and replaced defrost timer and installed new replacement. Reassembled. Unit came on and began cooling immediately. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78633
Dona
Job Details: 08/16/2018
Arrived on site for frost build up on back right wall of freezer, found right hand lower side of cavity in freezer,with gap with no sealant allowing for airflow. Resealed unit and checked seals all operations check good, all water connections dry. Temps check good in fridge and freezer.
Near Cedar Park, TX 78613
Thomas L.
Job Details: 08/16/2018
Arrived on site for the unit freezing food in the entire fresh food section. With unit at lowest setting temps are correct. Any other setting, everything gets rock solid frozen. Please continue with ordering user interface and main control.
Near Austin, TX 78726
Wesley
Job Details: 08/16/2018
WED4815EW1 Arrived on site and found unit with load grinding. Partially disassembled to inspect. Tested unit after disassembly and grinding ceased. Assembled and tested. All checks good. Unit now operating as designed. No parts needed.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 08/16/2018
Model ASD2522WRW06, Arrived on call for unit not cooling, found icemaker is making ice and unit is cooling, found both controls set to coldest setting and freezer is at 5 degrees and fresh food is at 40 degrees on product, found damper is a solid block of ice preventing good air flow to the fresh food section, found were inside liner meets outer cabinet on both sections will need to be sealed with white silicone and will need to order damper and thermostat saw no defrost issue on back evap cover of freezer, will order sealant and damper and t-stat, will reschedule for 8/18/18, no water leaks at time of call.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 08/16/2018
Model ASD2522WRW06, Arrived on call for unit not cooling, found icemaker is making ice and unit is cooling, found both controls set to coldest setting and freezer is at 5 degrees and fresh food is at 40 degrees on product, found damper is a solid block of ice preventing good air flow to the fresh food section, found were inside liner meets outer cabinet on both sections will need to be sealed with white silicone and will need to order damper and thermostat saw no defrost issue on back evap cover of freezer, will order sealant and damper and t-stat, will reschedule for 8/18/18, no water leaks at time of call.
Near Waco, TX 76706
Arthur B.
Job Details: 08/16/2018
WTW6800WB1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not agitating. Removed washplate to attempt to removed inner basket. Found inner basket seized to shaft. Unit will need new outer tub and inner basket to complete repair. AHS must approve parts before R/S. OF to R/S. All water connections were dry at time of service.
Near Leander, TX 78641
Thomas L.
Job Details: 08/16/2018
Arrived on site for unit overfilling with ice condition. Tested bin thermistor. Thermistor is out of its normal resistance range. Replaced thermistor. All operations tested correctly in diagnostics. All water connections are dry.
Near Georgetown, TX 78628
Lou
Job Details: 08/15/2018
arrived on site to inspect oven element broken. Upon further inspection, I found that the bake element was burnt in two. I quoted the customer CO120 $139.99 for diagnosis/labor fee and $82.48 for the bake element for a total including tax of $240.82. Customer agreed to the repair and paid diagnosis fee of $108.24 with the remaining balance being $132.58 which the customer agreed to pay when the repair is done. I am ordering a bake element and return service is scheduled for 08/16/18.
Near Killeen, TX 76549
Arthur B.
Job Details: 08/15/2018
UMV1160CB3 (OTR Microwave) - Arrived onsite for customer complaint of vent fan not blowing on OTR microwave and not heating. Tested unit and found blower fan is not moving causing magnetron to overheat. Ordering blower fan assembly to complete repair. R/S customer for 8/20. Advised not to use until repairs are completed.
Near Temple, TX 76502
Dona
Job Details: 08/15/2018
Arrived on site for P.O. showing on display at all times, unit was not functioning to any touch function, replaced wpw10675033, wpw10624574, and w11036562, due to error. Verified operations, unit checks good. All water connections are dry.
Near Burnet, TX 78611
Thomas L.
Job Details: 08/15/2018
Arrived on site for noisy operation. Found inner basket has split and has damaged outer tub and drive motor. This will be a two-man two hour job needing extra labor.
Near Kyle, TX 78640
Robert
Job Details: 08/15/2018
NED4655EW1 Arrived on job for complaints of noise. Found support rollers need replacement. After replacement of parts test dryer for heat and air movement. Job complete
Near Temple, TX 76502
Dona
Job Details: 08/15/2018
Arrived on site to install broken mw door, unit would not function properly because of door break. Replaced mw door. Verified operations after replacement. Unit now heats and checks good. All operations functional
Near Pflugerville, TX 78660
Wesley
Job Details: 08/15/2018
ADB1400AGS1 Arrived on site and installed control to repair DW. Existing control would not operate. All checks good. Unit operating as designed.
Near Killeen, TX 76549
Arthur B.
Job Details: 08/15/2018
MEDX655DW1 (Dryer) - Arrived onsite for customer complaint of dryer not starting. Removed back and found thermal fuse is blown. Ordering timer,thermal fuse and element. R/S for Monday 8/20. Dryer vent and lint trap was clean of lint at time of service.
Near Temple, TX 76502
Dona
Job Details: 08/15/2018
Arrived on site for door gasket replacement, replaced gasket went to start unit and there is no functionality on unit. Found supply voltage correct, control is not sending proper voltage to user interface assembly. User interface is not accepting all selections either. Also found right hand stop on upper track falling apart. Will need right hand stop, main control and user interface. Previous technician did not check unit for functionality as he didn’t want unit to leak from bad door seal per customer. Not able to check functionality of pump and motor but unit valve is dry. Console is psp will unit has been rescheduled for 8/22/18.
Near Temple, TX 76502
Dona
Job Details: 08/15/2018
Arrived on site to replace leaking sump assembly. Replaced sump and motor assembly. Ran unit two times to verify all water connections dry and that unit is functioning properly, all operations check good. All water connections dry
Near Round Rock, TX 78665
Tyler B.
Job Details: 08/15/2018
Near Austin, TX 78739
Kevin
Job Details: 08/15/2018
Arrived on site and found icemaker motor is stuck in place, after replacing icemaker it has cycled correctly. Ran test 97 and it correctly filled with water. No water leaks from connections at time of service, job complete.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 08/15/2018
Model WMH32519CB2, Unit has a 1 year extended warranty through builder, Arrived on call for no display, found display all working polarity is good at the outlet, found main control order by prior tech was the wrong part see pics, corrected the last digit on model and ordered correct main control and will order rack and rack supports and microwave paint and will reschedule for 8/22/18
Near Hutto, TX 78634
Nathaniel B.
Job Details: 08/15/2018
Model WMH32519CB2, Unit has a 1 year extended warranty through builder, Arrived on call for no display, found display all working polarity is good at the outlet, found main control order by prior tech was the wrong part see pics, corrected the last digit on model and ordered correct main control and will order rack and rack supports and microwave paint and will reschedule for 8/22/18
Near Leander, TX 78641
Lou
Job Details: 08/15/2018
arrived on site to install previously diagnosed and ordered part. I removed and replaced the ice door and tested the unit and the unit operated as designed. No water leaks observed during service, job completed.
Near Pflugerville, TX 78660
Wesley
Job Details: 08/15/2018
MDB8959SBS2 Arrived on site and found unit control burnt. Replaced control and used harness to repair burn damage. Unit is now operating as designed. All checks good. No leaks at time of service.
Near Temple, TX 76502
Dona
Job Details: 08/15/2018
Arrived on site for no ice production and only partial display on control, found open bin thermistor-replaced bin thermistor and control for partial display. Started unit and unit started pumping water and started ice production. Did not pull unit out of wall. All water connections are dry.
Near Austin, TX 78731
Luis
Job Details: 08/15/2018
Built in KitchenAid-replaced failed inverter control box
Near Round Rock, TX 78665
Tyler B.
Job Details: 08/15/2018
Near Marble Falls, TX 78654
Thomas L.
Job Details: 08/15/2018
Arrived on site for no operation. Found cutter grid not working as it was disconnected. Reconnected and watched a slab if ice being produced. Cutter grid is now working. All water connections are dry.
Near Austin, TX 78723
Joseph C.
Job Details: 08/15/2018
WDF520PADM7 Arrived on site for “unit fills, but does not drain” complaint. Inspected unit and found unit had been installed without knocking out disposal drain plug. Removed plug from disposal and tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Temple, TX 76501
Dona
Job Details: 08/15/2018
Arrived on site for fridge warm, found evap motor not turning not allowing for air flow in he ff section, replaced evap motor. Verified air flow checks good. Unit is not hooked to water.
Near Killeen, TX 76542
Arthur B.
Job Details: 08/15/2018
MVWC565FW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washing not completing cycles and leaking from bottom. Filled unit up to locate leak. Could not find leak coming from unit. Advised leak could be coming from wall. Also found unit will not agitate. Unit will need new capacitor to complete repair. R/S customer for Monday 8/20. All water connections were dry at time of service.
Near Austin, TX 78748
Kevin
Job Details: 08/15/2018
Arrived on site and inspected refrigerator and found frost buildup is blocking airflow on evaporator. Spoke with tech line and they recommended replacing thermistor and gave part number W10384183, SR7722715071. No water leaks from connections at time of service.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 08/15/2018
Model MHW6000AW0, Arrived on call for water leaking from bottom lower corner of washer, found no leaks from top or lower of washer but do see signs of sudsing and at top vent tube shows signs of over soaping and only water marks are from vent tube area running down the back area of the washer, found that customer is over soaping, instructed customer on soap usage, customer is on a water softener and so if using downy and plain was soap use half of number 1 on soap cups of each to prevent over sudsing, cleared all suds from inner tub, customer to use this soap instruction and see if issue returns, also instructed customer on cleaner due to the cleaner she is using is allowing suds to form, instructed customer whirlpool only recommends affresh cleaner or washer, no water leaks at time of serrvice, call complete.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 08/15/2018
Model MHW6000AW0, Arrived on call for water leaking from bottom lower corner of washer, found no leaks from top or lower of washer but do see signs of sudsing and at top vent tube shows signs of over soaping and only water marks are from vent tube area running down the back area of the washer, found that customer is over soaping, instructed customer on soap usage, customer is on a water softener and so if using downy and plain was soap use half of number 1 on soap cups of each to prevent over sudsing, cleared all suds from inner tub, customer to use this soap instruction and see if issue returns, also instructed customer on cleaner due to the cleaner she is using is allowing suds to form, instructed customer whirlpool only recommends affresh cleaner or washer, no water leaks at time of serrvice, call complete.
Near Hutto, TX 78634
Tyler B.
Job Details: 08/15/2018
Near Killeen, TX 76542
Arthur B.
Job Details: 08/15/2018
NTW4516FW2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not filling properly and getting clothes clean. Ran diagnostics and found no error codes. Contacted WPL Techline Dave SR#7722714399 and states that this unit has a 4 position water level switch and will do a short fill and add water unit software is satisfied with fill. Techline advise unit is working as designed. No other issues found. All water connections were dry at time of service.
Near West Lake Hills, TX 78746
Kevin
Job Details: 08/15/2018
Arrived on site and inspected microwave and found it is heating but control display is not operating. Control need to be replaced and also touch panel to ensure repair on next visit, parts are no longer available microwave can’t be repaired, job complete
Near Round Rock, TX 78665
Tyler B.
Job Details: 08/15/2018
Near Lakeway, TX 78734
Luis
Job Details: 08/15/2018
Refrigerator-replaced failed main control
Near Killeen, TX 76543
Arthur B.
Job Details: 08/15/2018
WRX735SDBM00 (French Door Refrigerator) - Arrived onsite for customer complaint of icemaker not dispensing ice. Removed ice bin and found icemaker is not making ice. Dispenser motor does work, but icemaker got stuck mid harvest. Unit will need new icemaker. Also found shelf bin cracked and not holding items. Ordering new icemaker and bin. R/S for Monday 8/20. All water connections were dry at time of service.
Near Georgetown, TX 78633
Dona
Job Details: 08/15/2018
Arrived on site for no water flow out of dispenser. Found filter not allowing for water flow. Removed filter, flow is good. Installed filter and bled line. Unit is now working to spec, checked temps and ice production is good. Did not pull fridge out, all water connections dry. Rf100 $99.99 tax 8.25 total 108.24 collected through check.
Near Georgetown, TX 78633
Thomas L.
Job Details: 08/15/2018
Arrived on site for a no cool condition. Found unit had a defective thermostat. Replace. All operations are all now working. Unit will need time to cool down.
Near Austin, TX 78749
Brandon
Job Details: 08/15/2018
Arrived on site for part install of dryer feet, I installed dryer feet, unit tested good.
Near Georgetown, TX 78633
Dona
Job Details: 08/15/2018
Arrived on site for both ovens seeming too cold, found both units are around 20degrees low, calibrated both ovens by 10 degrees, verified temperatures were even after calibration. Showed customer how to calibrate oven. Builder Jason is paying for repair. Job code pr210 169.99 sales tax 14.02 total of 184.01. Spoke to Erika- calling builder to get payment. All operations check good.
Near Belton, TX 76513
Arthur B.
Job Details: 08/15/2018
WRX735SDBM02 (French Door Refrigerator) - Arrived onsite for customer complaint of no ice production intermittently on French door refrigerator. Found unit not making ice. Per last conversation on Techline, HV board needs to be replaced. Advised customer that board is not available. Part may need to come from factory. OF to be in contact with customer to R/S. All water connections were dry at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 08/14/2018
arrived on site to inspect washer showing error codes. Upon further inspection, I found that the unit had water in the bottom of the tub as if the drain pump did not come on. I attempted to placed the unit in diagnostics, but the when I plugged the unit in, the drain pump attempted to come on but sounded as if something was logged in it. Using my wet vac, I removed all of the water from the unit and inspected the drain pump and found approximately five screws/nails inside the the outer tub and inside the drain pump. I removed and replaced the drain pump and tested the unit and the unit operated as designed with no error codes. No water leaks observed during service, job completed.
Near Smithville, TX 78957
Nathaniel B.
Job Details: 08/14/2018
Model WRS588FIHV00, Arrived on call for ice maker makes ice and then melts and freezes a big block of ice in the ice bucket and water runs out the dispenser, found that ice maker mold is broken so when fills runs in to ice bucket, replaced ice maker and it flexed but did not return to home position, found wires broken at bottom freezer door hinge see pics, instructed customer that door orders take 6-8 weeks office will reschedule with customer., no water leaks at time of service. Turned ice maker off.
Near Smithville, TX 78957
Nathaniel B.
Job Details: 08/14/2018
Model WRS588FIHV00, Arrived on call for ice maker makes ice and then melts and freezes a big block of ice in the ice bucket and water runs out the dispenser, found that ice maker mold is broken so when fills runs in to ice bucket, replaced ice maker and it flexed but did not return to home position, found wires broken at bottom freezer door hinge see pics, instructed customer that door orders take 6-8 weeks office will reschedule with customer., no water leaks at time of service. Turned ice maker off.
Near Georgetown, TX 78628
Thomas L.
Job Details: 08/14/2018
Near Salado, TX 76571
Arthur B.
Job Details: 08/14/2018
MVWX655DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer lid cracked near hinge. Found plastic frame cracked near hinge and causing lid not to close correctly. Removed defective lid and installed new replacement. Reassembled. New lid now closes properly. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78749
Luis
Job Details: 08/14/2018
Refrigerator-replaced failed main control