Near Austin, TX 78729
David S
Job Details: 06/25/2020
RANGE JENN-AIR JGS1450FP0 "Arrived on site for damage to range. I inspected the unit and work area I found the warmer drawer track was not installed properly. I removed the drawer and reinstalled the track properly. I test the drawer operation and is working smoothly now. I found the unit out of level and well below the counter. I raised the unit and leveled it out. Unit is now level and in proper height with the counter. I found a piece of insulation not properly attached and on the inside of the vent trim, see so quick pic. I am ordering a new vent trim W10577782. ; ordrng 1 W10577782 (trim-vent)"
Near Austin, TX 78703
Jacob
Job Details: 06/25/2020
WASHER WHIRLPOOL WFW97HEDC0 "Arrived onsite for unit making a noise during the start of a cycle. Put unit in diagnostics, got F3E1, F8E3 & F6E3 error codes. Erased error codes. Tested unit. Heard noise coming from valve diverter.
Near Marble Falls, TX 78654
James
Job Details: 06/25/2020
COMPACTOR GE UCG1680L0SS Arrived on site and tested operation. Found ram stuck half way down. Uninstalled unit and found main gear retainer had come off disconnecting motor from ram. Rescuers connection and tested operation. Unit tests good. Job complete
Near Killeen, TX 76542
Al
Job Details: 06/25/2020
WASHER MAYTAG MHW5630HC0 Arrived to inspect washer leaking.Found the bellow ring wasn’t on the unit causing it to leak when customer uses the unit.She found the door ring and I secured it back to her unit.Tested and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Lago Vista, TX 78645
Lou
Job Details: 06/25/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site to inspect wall oven temps. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. Temp reading at preheat was 417 degrees. My next 5 readings were.. 331, 391, 342, 372, 343=355 average. I advised the customer of my findings and advised there is no reason to calibrate the unit.
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/25/2020
DISHWASHER GE Pdw9280n00ss "Arrived on site for customer complaint of unit not switching cycles and not starting, found failed keypad, I replaced keypad, unit tested good. No leaks."
Near Kingsland, TX 78639
James
Job Details: 06/25/2020
DISHWASHER KITCHENAID KUDS03STSS2 Arrived on site and tested operation. Found unit fills with water but wash motor just humms. Found wash motor seized. Installed new sump assembly and tested operation. Unit tests good and all water connections dry at time of service. Job complete
Near Austin, TX 78702
Eman J.
Job Details: 06/25/2020
OVEN JENN-AIR JGS8750BDW Arrived onsite for previous diagnosed parts. Replaced control. Tested system. Control works as designed. Still having oven light issue. Tested system. Found door switch not activating micro switch to single door is close. Ordering door switch WP7450P108-60. Need AUTHO for parts. Office please reschedule. ; ordrng 1 AUTHO (AUTHO) and 1 WP7450P108-60 (swtch-lite)
Near Hutto, TX 78634
Andy
Job Details: 06/25/2020
DISHWASHER MAYTAG MDB3601BWB0 Arrived on site for dishwasher burning smell. Tested and inspected unit and found failed pump and motor. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Salado, TX 76571
Jonathan M
Job Details: 06/25/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced cover, heater, fill tube, and user interface. Tested unit and unit is working as designed. Call complete."
Near Austin, TX 78731
David Z
Job Details: 06/25/2020
MICROWAVE KITCHENAID KOCE500EBL09 arrived on site to install previously diagnosed parts to resolve flickering oven light. Replaced control and retested. Ran microwave and checked via door open close and found flickering is gone now and all is working as designed. Call complete.
Near Austin, TX 78730
David Z
Job Details: 06/25/2020
ICE MACHINE KITCHENAID KUIX335HPS00 "Arrived on site to diagnose ice machine that does not power on. Performed diagnostic and voltage checks. None of the UI buttons are responding, but unit does have power. Checked voltage at UI board and found proper voltage. Ordering UI control to resolve. Will also bring back main control. ; ordrng 1 W11325205 (UI PANEL)"
Near Austin, TX 78739
Kevin
Job Details: 06/25/2020
DISHWASHER KITCHENAID KDFE104DBL2 "Arrived on site and inspected dishwasher and found wash motor is not running. To wash water and dishwasher will now complete the diagnostic cycle. No water leaks from connections at time of service, job complete"
Near Austin, TX 78748
Kevin
Job Details: 06/25/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site and found no power showing on display, incoming power is correct, fuse has failed. Replaced fuse and heated a cup of water twice and opened and closed the door multiple times and microwave is operating normally, job complete"
Near Lorena, TX 76655
Jonathan M
Job Details: 06/25/2020
DISHWASHER WHIRLPOOL MDB4949SDE1 Arrived on site for dishwasher that is leaking. Inspected unit and work area. Placed an in-service diagnostics and found an F6E1 (low/no water). Tested unit in an automatic cycle. Unit ran a design with no leaks. Inspected drain hose and found drain hose running straight up hill to the garbage disposal. Ran a test with filling up the sink and letting it drain. Found water siphoning back into the dishwasher causing the unit to overflow when the unit begin to fill. Customer asked for me to adjust his drain hose to avoid this issue. I just drain hose to form a loop in the line to avoid backflow into the dishwasher. Tested unit again with the sink and found no siphoning back into the dishwasher. Unit is working as designed.
Near Austin, TX 78757
David S
Job Details: 06/25/2020
REFRIGERATOR FRIGIDAIRE GLHS36EESB5 "Arrived on sit for fridge water dispenser not working, freezer tray rusted, track broken, freezer door gasket split and the deli drawer broken. I inspected the unit and found all of the following wrong with the unit, see so quick pic for broken and rusted items. I am ordering an authorization for the following parts deli drawer 240355517, water dispenser lever 241682003, freezer door gasket 241786007(expart ), freezer basket 240530503(expart), freezer track 240343102. Office will reschedule when we have authorization for the parts. ; ordrng 1 240343102 (hanger-basket) and 1 240355517 (pan-meat) and 1 240530503 (basket-sliding) and 1 241682003 (actuator,water (blk)) and 1 241786007 (gasket ref)"
Near Georgetown, TX 78633
Al
Job Details: 06/25/2020
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived to inspect microwave fan turning on by itself.I found the relay on the main control is failing causing the issue.
Near Leander, TX 78641
Kayman
Job Details: 06/25/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for freezer intermittent no cool. Upon inspection I found all of the lights were off inside both RC and FC the UI is seeping water and there is frost build up behind the Fc evap cover. I spoke to tech line and he pointed me towards the pantry drawer UI when I removed the UI I found the cavity full of water and the connections blue with corrosion. I also found one of the wires had disconnected from that connector. Tech line advised me that this is the problem that caused all the other issues. Pantry drawer and UI need to be replaced. I also found the freezer door gasket failed and separated from the door at the bottom adding to the frost problem. Ordering Pantry UI (WPW10769076 ) pantry drawer(W10815669) gasket (W10407216) techline SR # 7728169030; ordrng 1 W10407216 (gasket-fip) and 1 W10815669 (dor-fip ss) and 1 WPW10769076 (cntrl-elec)
Near Austin, TX 78701
Eman J.
Job Details: 06/25/2020
WASHER WHIRLPOOL WFW85HEFC1 Arrived onsite to install previous diagnosed parts. Installed pump water. Tested system. Everything works as designed. No water leaks at time of service. Job complete.
Near Georgetown, TX 78633
Al
Job Details: 06/25/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived to inspect built in refrigerator unusual odors.I opened the refrigerator compartment and confirmed the smell.Looked inside and up in the top access door and didn’t smell it up top.I couldn’t pin point the source of the odor.All functions of the unit work as designed.
Near Cedar Park, TX 78613
Kayman
Job Details: 06/25/2020
DISHWASHER KITCHENAID KDPE334GPS0
Near Austin, TX 78704
Luis
Job Details: 06/25/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for door issue. Found slight gap at fresh food gasket,remolded gasket checked door seal good,checked door operation good seal to cabinet good. Replaced filter for customer.
Near The Hills, TX 78738
Robert
Job Details: 06/25/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on job for complaints of lower than normal settings on display. Confirmed setting not normal and would not allow me to change setting. Enter in to setup mode and checked code setting it is correct. After exiting program mode refrigerator settings return to normal.
Near Austin, TX 78749
Jacob
Job Details: 06/25/2020
REFRIGERATOR FRIGIDAIRE frs6lr5em6 "Arrived onsite to replace parts. Replaced parts. Tested unit. Did not fix issue. Called Techline. Ran through trouble shooting. Checking voltage, got 120v. Conclusion was to order 2 micro switches to replace inside the dispenser. File#83684127. Ordered parts. Rescheduled with customer.; ordrng 2 241689106 (MICRO SWITCH)s"
Near VLG O THE HLS, TX 78738
Robert
Job Details: 06/25/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on job to replace front panel. After replacement test operation all functions working properly.
Near Austin, TX 78735
Kevin
Job Details: 06/25/2020
REFRIGERATOR JENN-AIR JSC23C9EEM00 "Arrived on site and found customer is experiencing very intermittent ice production. Did not find any broken wires at the bottom of the freezer door, ran test 45 and it passed and test 44 passed. Spoke with tech line and they recommended replacing icemaker anyway. If issue continues entire freezer door will need to be ordered to correct the problem. 7728160826"
Near Horseshoe Bay, TX 78657
James
Job Details: 06/25/2020
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on site and tested operation. Found water level sensor has failed. Found unit over filling with water and running longer ice cycles. Installed new recirculating pump and tested operation. Unit tests good. Job complete
Near Round Rock, TX 78681
Jonathan S
Job Details: 06/25/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for washer making a knocking noise. Per diagnostics mode and checked fault codes. Found error F2-E1 stuck key error. Ran manual test cycle and found minor knocking durning agitation cycle. Removed agitator and found threads worn. Inspected gearcase shaft and threads checked good. Installed new agitator and tested unit. All tested good, no water leaks detected."
Near Austin, TX 78705
Leonardo
Job Details: 06/25/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to replace parts. Test unit and unit test good job complete.
Near Austin, TX 78745
Kevin
Job Details: 06/25/2020
WASHER WHIRLPOOL WTW4855HW1
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/25/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to install previous diagnosed part. Inspected unit and work area. Found different traces of water than last time out. Found water coming from ice maker due to unit leaning forward. Found back left corner lower, due to small tile in back that sets lower. Added whirlpool shim in back corner and leveled leveling feet. Removed ice chute and installed new with extra gasket. Cycled ice maker and ran fill cycle. All tested good, no water leaks detected durning service. Spoke with customer on service performed."
Near Cedar Park, TX 78613
Lou
Job Details: 06/25/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to install previously diagnosed and ordered part. Due to the deli control failing, I removed and replaced the control and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78703
Jacob
Job Details: 06/25/2020
WASHER WHIRLPOOL WFW5620HW "Arrived onsite for unit not draining. Put unit in diagnostics. Got F8E3 error code, having to do with over flow. Erased error code. Tested unit. Unit working as designed. Customer said the unit has turned on, on its own a couple of time also that water would randomly fill inside unit with out use. Ordered parts. Rescheduled with customer. Request 2MAN.; ordrng 1 REQUEST (2MAN) and 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11319991 (cntrl-elec)"
Near Cedar Park, TX 78613
Lou
Job Details: 06/25/2020
REFRIGERATOR WHIRLPOOL GI6SDRXXY00 "Arrived on site to inspect refrigerator with ice built up in freezer section and ice maker not working. Upon further inspection, I found the FC section with a large amount of ice built up inside. I removed the ice and inspected the evaporator and it had just gone into defrost mode. Once the unit got out of defrost, the evap began to produce a good frost pattern. I found that due to ice build up on the rails, the door wasn’t closing and sealing properly causing them build up. I tested the ice maker and it harvested but did not dispense water into the tray. I checked the ice maker and found the fill chute full of ice and the fill tube was clogged with ice. Also found that the fill tube had a large hole in it. While inspecting where the water could be coming from filling up the FC bottom, I found that due to the fill tube being cracked, the water was flowing into the RC section bottom and filling up and the spilling over into the FC section bottom. I fo
Near Austin, TX 78747
Luis
Job Details: 06/25/2020
FREEZER KITCHENAID KRMF706EBS00 "Arrived on site for water dispenser issue and cooling complaint. Customer provided video diagnosed ui not entering defrost mode,and main control cutting off water while dispenser paddle is engaged. Replaced main control and ui control. Ran diagnostics all test passed."
Near Temple, TX 76502
Jonathan M
Job Details: 06/25/2020
WASHER WHIRLPOOL WTW4815EW1 "Arrived on site for washer that is making a grinding sound and is not starting any cycles. Inspected unit and work area. Tested unit and found customers complaint of it running the drain pump. Removed consul and took pressure hose off the control and unit still continued to try to drain. Held down the cancel button and got the machine to stop draining. Ran the unit through diagnostic mode and found no stored error codes. Tested the unit in a manual test for fill, drain, spin, and agitate. Unit worked with everything besides the drain. Sounded like the drain pump impeller was stripped. Ordering control and office will need to get authorization for repair. . ; ordrng 1 W11124765 (cntrl-elec)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/25/2020
MICROWAVE GE ZEB1227SL3SS "Arrived on site for customer complaint of door not opening, found failed lever switch and broken latch, I replaced both parts, unit tested good."
Near Austin, TX 78735
Kevin
Job Details: 06/25/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site and found water dispenser is not working, when button is pressed valve can be heard engaging. Removed water filter and added bypass and this did not correct issue. Pulled refrigerator forward and did not find any pinched waterlines. Reset water filter end it is now dispensing again. Job complete"
Near Johnson City, TX 78636
Brandon
Job Details: 06/25/2020
REFRIGERATOR MAYTAG MFI2568AES "Arrived on site for customer complaint of unit not cooling, and not dispensing ice or water. Found multiple issues. Found paddle switch failed, I replaced chute assembly that had the switch on it, also found failed control board and evaporator fan motor. I replaced all failed parts, unit tested good."
Near Austin, TX 78738
Robert
Job Details: 06/25/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on job for complaints of low ice production and broken bin in freezer. Ordered bin for freezer. Ran diagnostics and found icebox fan not maintaining good speed. Ordered control and fan motor. ; ordrng 1 W10846539 (evaporator fan blade) and 1 W11387048 (BIN) and 1 WPW10675033 (cntrl-elec)
Near San Marcos, TX 78666
Richard
Job Details: 06/25/2020
WASHER MAYTAG MHW3505FW0 Arrived onsite for the washer door locked. Ran diagnostics and found that the drain pump did not drain the water out of the basket causing the the door to stay locked. Replaced drain pump and reset control and washer tested good and no leaks.
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/25/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "Arrived on site to replace failed ice maker, broken reservoir and leaking fill line, I replaced all parts, unit tested good.
Near Horseshoe Bay, TX 78657
James
Job Details: 06/25/2020
WASHER MAYTAG MVWB765FC4 Arrived on site and found shorts caught under agitator. Removed agitator and found base of agitator not flat causing a larger than normal gap for clothes to get under. Installed new agitator and tested. Unit tests good. Job complete
Near Austin, TX 78739
Leonardo
Job Details: 06/25/2020
DISHWASHER KITCHENAID KUDS50SVSS3 Arrived on site to replace fill valve. Replaced fill valve test unit and unit test good job complete no leaks present at this time.
Near Manor, TX 78653
Andy
Job Details: 06/25/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for washer lid not locking. Upon arrival customer informed that issue is that washer is not filling with water. Tested and inspected unit and found water supply at wall turned off. Turned on and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Driftwood, TX 78619
Brandon
Job Details: 06/25/2020
COOKTOP KITCHENAID KGCU463VSS01 "Arrived on site for customer complaint of back left and front right burners clicking after lit, found missing parts to the conversion kit, I replaced missing parts from conversion kit, unit tested good,
Near Austin, TX 78735
Leonardo
Job Details: 06/25/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for unit not draining. Test unit and found disposal still had plug in. Removed plug test unit and unit test good job complete
Near Georgetown, TX 78633
Al
Job Details: 06/25/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Arrived to inspect French door refrigerator not making ice.Customer advised the unit started making ice on Sunday and has made it non stop since then.I verified the unit makes ice.Also assisted the customer in taking the ice container out on Sundays and emptying it to minimize any future failures.All water lines were dry at the end of service.Job complete Customer satisfied.
Near Austin, TX 78746
Kevin
Job Details: 06/25/2020
OVEN JENN-AIR JJW3430IM00 "Arrived on site and inspected oven and found lower fan blade is twisted, took 1 picture. After straightening blade set oven to convection bake at 325° when temperature chimed oven was at 345° measured by thermocouple and coasted to 350° this is normal operation for this oven. Showed customer how to calibrate temperature if desired. Job complete . 7728163031"
Near Austin, TX 78738
Luis
Job Details: 06/25/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site to install parts prev diagnosed. Removed cover,defrosted evaporator,replaced harness secured thermistor to correct location on suction line using foil tape and a zip tie. Per service pointer W11092686E replaced warped drip pan,secured evaporator to liner with zip ties and clamps. Installed new cover per tech support recommendation,secured cover with 4 screws.
Near Granite Shoals, TX 78654
James
Job Details: 06/25/2020
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Arrived on site and tested operation. Found no function from dispenser paddle. Removed ui and found harness to paddle not plugged into ui. Plugged in paddle and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78628
Paul
Job Details: 06/24/2020
UNKNOWN UNKNOWN NISSAN
Near Austin, TX 78702
Jacob
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL KRFF302E2201
Near Round Rock, TX 78664
Cliff
Job Details: 06/24/2020
REFRIGERATOR MAYTAG WRT518SZFM Arrived on site to diagnose a refrigerator that is not sealing properly. Found left side door seal compressed too far preventing proper seal. Reshaped door seal using applied heat and found all is now working properly. No further repairs are needed and no water was hooked up to unit at time of service.
Near New Braunfels, TX 78132
Richard
Job Details: 06/24/2020
DISHWASHER JENN-AIR JDTSS245GX0 Arrived onsite for the dishwasher missing the top spray arm. Upon inspection found that the spryer for the top rack is missing. Ordering parts and office to schedule ; ordrng 1 W10861745 (tube-feed)
Near The Hills, TX 78738
Robert
Job Details: 06/24/2020
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on job to replace console and control for no power issues. After replacement test operation washer filled with water and wash motor ran. Cancel cycle water drained out and no leaks detected.
Near Kyle, TX 78640
Leonardo
Job Details: 06/24/2020
DISHWASHER AMANA ADB1400AGB1 Arrived on site to test unit for unit leaking. Could not find unit leaking. Customer advised me the unit leaks even when not in used. Checked water line at fill valve and no water leak. Found some water coming from under wood under the sink. Showed customer and pulled unit out and did not see any water leak coming from dishwasher.
Near Austin, TX 78701
Jacob
Job Details: 06/24/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit making a loud noise. Tested unit. Found that unit was being really loud. Unit double stacked. Need to request 2 man. Rescheduled with customer in apartment.; ordrng 1 REQUEST (2MAN )
Near Austin, TX 78746
Kevin
Job Details: 06/24/2020
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site and inspected washer and found no saved error codes, ran all functions in manual diagnostic cycle and did not see any issues. Apartment resident supplied a load of items to test operation. With loading of items done properly washer noise is as expected. No further repair is required at this time.
Near Georgetown, TX 78626
Lou
Job Details: 06/24/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to inspect dishwasher door sagging. Upon further inspection, customer advised that they had tripped and fell on the dishwasher door while it was open and since the door is hard to close. I tested the door and found it giving resistance when closing. Using my level, I found that the bottom of the outer door panel was slightly bent. I closed the door and found that the door isn’t closing all the way putting stress on the door latch. I went to test the unit and got no response from the console. I tested voltage to the unit and got 123V at the junction box and main control. Due to the door issues, I am ordering the outer door panel, inner door panel, main control, console, and 2 springs and a CNOTE-LSO PER CUSTOMER REQUEST. I will return with all prescreened parts. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10919271 (door-inner) and 1 W11120155 (control-elect) and 1 W11165143 (panel) and 1 W
Near Bastrop, TX 78602
Andy
Job Details: 06/24/2020
OVEN WHIRLPOOL WFG320M0BS2 Arrived on site for range oven not heating. Tested and inspected unit and found failed control. Removed failed part and replaced with new for testing. New control is dead on arrival.
Near Austin, TX 78750
David S
Job Details: 06/24/2020
COOKTOP KITCHENAID KICU509XSS "Arrived on site for cooktop showing error F47. I inspected the unit and work area. I gained access to the cook time controls. I found the fuse for the right 2 burners is broken. I inspected the boards and found no other damage. I will need to order the fuse WPW10328492 to repair the unit. Customer stated they are going to get the fuse on there own, but would like us to come install it.; ordrng 1 W10857232 (module) and 1 WPW10328492 (fuse-thrml)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator leaking water. Customer stated that unit was frosted up in back of RC and leaking water. Performed diagnostics mode and tested RC thermistor. Tested all other operations. Inspected RC evaporator, found thermistor corroded and drain pan warped. Will need to replace evaporator fan motor with harness and evaporator drain pan. ordrng 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 W11087438 (EVAP FAN ASSEMBLY ) and 1 W11457241 (DRAIN PAN 25.14)"
Near New Braunfels, TX 78132
Noah D
Job Details: 06/24/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher for not closing, after inspection and adjust,Meg of latch the dishwasher closed perfectly and started cycles. Complete"
Near Cedar Park, TX 78613
David S
Job Details: 06/24/2020
REFRIGERATOR KENMORE WRX988SIBM01 Arrived on site for fridge not making ice. I inspected the unit and work area. The customer stated the ice cream is soft in the freezer. I inspected the evaporator and found it covered in ice. I tested both evap fans and found them both working. I put the unit into test 38 and found the evap heater coming on. I spoke with customer about need the UI control and a new thermistor for the fc evap. I spoke with customer about defrosting the unit and putting towels around all 4 sides to prevent any water damage. ; ordrng 1 W10316760 (thermistor) and 1 W10789393 (cntrl-elec)
Near Temple, TX 76502
Al
Job Details: 06/24/2020
OVEN WHIRLPOOL RBD245PDT11 Arrived to inspect 18 year old wall oven hat continuously beeps.Confirmed the complaint and disabled the tones.Job complete
Near Temple, TX 76502
Al
Job Details: 06/24/2020
FREEZER WHIRLPOOL WRS315SDHZ "Arrived to inspect new side by side refrigerator not cooling.Disassembled and found a small frost pattern on the evaporator, but no frost pattern on the evaporator.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/24/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for refrigerator FC LED not working. Inspected unit and work area. Found top of RC and freezer LEDs not working. Performed diagnostics mode and tested door switches. Gained access to freezer light and tested. Found failed FC LED. Replaced LED and tested. Found all tested good, no water leaks detected."
Near Leander, TX 78641
David Z
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to diagnose icemaker with low ice production. Customer informed me he has had the issue prior and unit was fine for about a year. Called tech line and spoke with Cathy on next steps due to issue being ongoing. Tested all thermistors and door switches, all checked good. Ran harvest test and unit dropped ice as well. Per tech line advised customer to run cube counts for several hours and see how much is produced. No part replacement recommended at this time since all parts are testing good, and tech line wants cube count data. Tech line had me set temperatures to recommended as well to increase count accuracy. No repair made at this time. No SR could be given due to systems being down to document. Advised customer to follow up with data if production doesn’t increase. Call complete at this time."
Near Manor, TX 78653
Andy
Job Details: 06/24/2020
RANGE WHIRLPOOL WFE535S0JV0 Arrived on site for range with dent on drawer panel. Inspected unit and found damage to drawer panel. Went to remove and replace with new and found new panel is incorrect color. Ordering correct panel. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11159498 (panel-drwr)
Near Leander, TX 78641
David Z
Job Details: 06/24/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to diagnose dishwasher that was not cleaning dishes. Performed diagnosis on unit. Found code present for F3E3, Owi failed calibration. Found water in unit when arrived as well. Through test cycle unit seemed to run pumps correctly. Replaced OWI. Retested, and unit is not filling with water. Power cycled unit and retested. Could feel valve humming like it’s trying to run water, but did not allow any in. Ordering fill valve and returning with control. ; ordrng 1 W10327250 (fill valve assy)"
Near Austin, TX 78745
Leonardo
Job Details: 06/24/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to test unit for noise after using microwave. Found noise being flap coming back down after fan turns off. Advised customer about flap job complete.
Near Georgetown, TX 78628
Lou
Job Details: 06/24/2020
DISHWASHER WHIRLPOOL WDF130PAHS1 "Arrived on site or inspect dishwasher door issues. Upon further inspection, I found a scuff mark on the outer door panel and the customer had a panel that was sent directly to them. I removed and replaced the panel and tested. No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/24/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for object that had melted in oven. Inspected unit in work area. Customer had to be a Ziploc bag with objects in it melted in bottom of liner. Found part of the object was a metal magnet and yellow plastic( see SD-pic). Found glass light cover missing and no damages or sign of melting around light. Performed diagnostics mode and no error codes. Tested unit and found all working. Replaced lens assembly. Tested light operation and all tested good.
Near Austin, TX 78728
Kayman
Job Details: 06/24/2020
RANGE WHIRLPOOL WGE745C0FS01 Arrived onsite for oven needing calibration. I tested the temps in the upper oven and got a +3 degree difference. When I tested the bottom I got a 45 degree difference. I reset the control and retested temps I got a - 14 degree difference. I calibrated the oven to +15 degree difference. Making it 1 degree over displayed temp. Job complete
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to inspect dishwasher with no water. Upon further inspection, I placed the unit in diagnostics showing error code F6E3-too many suds. Cleared the code and continued with testing. Unit operated as designed with no error codes at the end of service. About halfway through diagnostics, I opened the door and found a large amount of suds in the tub. I checked the float for any debris under it and it was clear. I found some debris at the top of the drain filter that could’ve possibly been stuck under the float. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Waco, TX 76705
Jonathan M
Job Details: 06/24/2020
RANGE WHIRLPOOL WFE505W0JV0 Arrived on site for range that has warped drawer. Inspected unit and work area. Remove drawer and found it warped. Replaced drawer and unit is working as designed. Call complete. I don’t think I have one to be honest with you but I’ll have to do is get him to pull it out set an alarm at a lower the front side OK
Near Temple, TX 76504
Jonathan M
Job Details: 06/24/2020
WASHER MAYTAG MAV7650AWW Arrived on site for washer that was leaking from around the valve. Inspected unit and work area. Customer advised they had just replaced their hoses and water was leaking from the valves after replacing the hoses. Checked connections and tested waterlines. Water was spraying out from the backs of the hose connections. Tried to add Teton tape and tighten the hoses down all the way and still was having an issue with it spraying out the back. Advised customer that the hoses were the problem because it wasn’t leaking out of the sides of the connectors but out of the back due to jiggling hoses lines. Customer will buy new hoses and call back if further problems persist.
Near Bastrop, TX 78602
Scott
Job Details: 06/24/2020
FREEZER GE HHM7SMAWW "Arrived on site for freezer not running . Unit is getting power .
Near Austin, TX 78749
Kevin
Job Details: 06/24/2020
OVEN JENN-AIR JJW3830IL00 "Arrived on site and inspected oven and found scrape marks where upper oven top fan is making contact with panel behind it. Adjusted fan blades forward to provide more space and noise has stopped, job complete."
Near Austin, TX 78759
Kayman
Job Details: 06/24/2020
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived onsite to install previously diagnosed parts. Installed the drip tray no dents. Job complete.
Near Austin, TX 78724
Eman J.
Job Details: 06/24/2020
WASHER MAYTAG MVWC565FW2 Arrived onsite for washer leaking. Tested system. Found no leaks present. Everything works as designed. No water leaks at time of service. Job complete.
Near Driftwood, TX 78619
Robert
Job Details: 06/24/2020
DISHWASHER KITCHENAID KDTE104DSS0 Arrived on job for complaints of leaks. Found the sump cause of leak will need to replace sump. ordered sump. ; ordrng 1 WPW10605057 (pump and motor assy)
Near Spicewood, TX 78669
Robert
Job Details: 06/24/2020
OVEN WHIRLPOOL WOS51EC7HS00 Arrived on job for complaints of no sound. Enter preferences setting and test at maximum setting. No sound. Replaced console and now sound working.
Near Pflugerville, TX 78660
Cliff
Job Details: 06/24/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose a microwave oven combination that has a display freezing up intermittently. Unit will need control panel replaced to complete repairs. Office will need to set return appointment due to part availability.; ordrng 1 W11297728 (PANEL)
Near Elm Mott, TX 76640
Jonathan M
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL MRT118FFFH04 Arrived onsite for refrigerator that had a drawer falling. Inspected unit and work area. Found one of the tracks clips not clipped on the backside causing the drawer to fall when the drawer was pulled out. Reset clips and unit works as designed.
Near Austin, TX 78735
Leonardo
Job Details: 06/24/2020
DISHWASHER WHIRLPOOL KUDE70FXSS5 Arrived on site to test unit for panel not working. Test unit and found bad console. Ordering new console WPW10481144. ; ordrng 1 WPW10481144 (CONSOLE STAINLESS)
Near Leander, TX 78641
David Z
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for refrigerator that was not dispensing ice, and was overcooling in the RC. Performed diagnostic on unit. Found the ice bucket was almost frozen in and difficult to remove. Was able to finally remove ice bucket and found it completely overfilled. Found bale arm was not locking in and broken inside the icemaker, so IM thought it was empty. Replaced icemaker. Retested and it is now working as designed. At time of arrival found that RC was at 28 degrees, but items were not frozen over. Found average temperature fluctuating at times on customer, resulting in lost cooling. Replaced UI to resolve since UI is the brain in this unit. All is now working as designed. Advised customer to follow up when and if unit loses cooling again. Call complete."
Near , TX 78642
Jonathan S
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for refrigerator ice maker over filling. Performed diagnostics and harvest ice maker cycle. Found ice maker leaning forward and over filling in front. Found heater not activated on ice maker. Removed failed ice maker and installed new. Cycled ice maker and monitored. All tested good, no water leaks detected."
Near Pflugerville, TX 78660
Cliff
Job Details: 06/24/2020
WASHER WHIRLPOOL WFW3090JW Arrived on site to diagnose a washer that is not responding to controls. Found unit in demo mode. Removed unit from demo mode and found all is now working properly. No leaks were found at time of service.
Near Austin, TX 78723
Eman J.
Job Details: 06/24/2020
RANGE JENN-AIR JDRP536HL00 Arrived onsite for range not heating. Tested system. Found tempt of range within tolerance. Instructed customer on how to better use appliance.
Near Briarcliff, TX 78669
Brandon
Job Details: 06/24/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for customer complaint of unit working only sometimes, found control board relays clicking, but not turning on. I replaced control, unit was still intermittent. Ordering the interlocks and ac filter board. ; ordrng 1 CNOTE (A/C FILTER BOARD ) and 1 CNOTE (PARTS RESEARCH AC FILTER BOARD) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11433682 (INTERLOCK) and 1 W11433683 (INTERLOCK)"
Near Austin, TX 78759
Kayman
Job Details: 06/24/2020
DISHWASHER KITCHENAID KDFE104HPS0 Arrived onsite for dishwasher with long cycle time. Upon inspection I found a fruit sticker stuck to the OWI. I removed the sticker and put the unit into diagnostics. No error codes were shown. I ran diagnostics and unit completed cycles normally and heated with an amp draw of 7.5 on the heater. I believe the sticker had obstructed the functions of the OWI. And putting into diagnostics reset the sensor. Unit is functioning as designed and no leaks detected during time of service. Job complete.
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect wall microwave/oven combo microwave not working. Upon further inspection, I attempted to test the microwave and it failed. I found the interior light does not come on. I pulled t(e unit form the wall and disassembled the top/side panels and tested components. All components tested are good. Placed in diagnostics and checked error codes ad it show F6E0-lost communication. Due to the unit being manufactured before software update in 12/19 and the unit has never been connected to WiFi, the software was never updated. I contacted techline and spoke to Adrian and advised of my findings and previous repairs. I cycled power to the unit and retested the microwave and it operated as designed. Adrian recommended replacing the main ACU ad provided file #7728154030. He also recommended that the customer connect to WiFi for future updates. I am ordering the main control and scheduled return service . ; ordrng 1 W11261167 (cntrl-elec)"
Near Austin, TX 78730
Wesley
Job Details: 06/24/2020
REFRIGERATOR KITCHENAID KBRC36FMS00 Arrived onsite for report of icemaker overproducing. Replaced icemaker. Unit is now operating as designed. Advised customer on repair.
Near Hutto, TX 78634
Andy
Job Details: 06/24/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to install previously diagnosed panel. Removed damaged part and replaced with new. Customer inspected and approved. No other repairs are needed at this time.
Near New Braunfels, TX 78130
Richard
Job Details: 06/24/2020
RANGE WHIRLPOOL WEE730H0DS0 Arrived onsite for the range with error code F8E0. Ran diagnostics and found error code F8E0 for the cooling fan speed too slow. During testing found that the blower fan is no good. Replaced cooling fan and tested good. Complete
Near New Braunfels, TX 78130
Noah D
Job Details: 06/24/2020
RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site to inspect oven for not illuminating light, replaced socket and tested. Light returned. Complete"
Near Austin, TX 78757
Wesley
Job Details: 06/24/2020
OVEN WHIRLPOOL MGR6600FZ1 Arrived onsite and found all test functions operating as designed but right side hinge is needed for door to operate properly. Returning with control as light is not turning off except in test mode. ; ordrng 1 WP9757262 (swtch-lite) and 1 WPW10299224 (hinge-door)
Near Cedar Park, TX 78613
David S
Job Details: 06/24/2020
WASHER KITCHENAID KDTM354DSS5 Arrived on site for dishwasher not cleaning dishes. I inspected the unit and work area. I put the unit through a test cycle. The unit filled and heated. I could heat the pump motor trying to run. I tested the motor and found it to have failed. I will need to order the pump and motor assembly W10805015 and CNOTE authorization to complete the repair. ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10805015 (pump&motor)