Service History 108

We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Austin, TX 78747
Luis
Job Details: 05/25/2021
"Arrived on site for water leaking,found while dispensing water some water leaking from filter housing,removed door and drawers found waterline not fully seated into housing. Installed line fully to housing tested water dispenser no leaks,reinstalled drawers and fresh food door tested water dispenser unit working as designed."
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Kyle, TX 78640
Robert
Job Details: 05/25/2021
Arrived on job to replace cooktop. After replacement customer inspected.
We serviced a
GE REFRIGERATOR
Model TFX25JRYFWW
Near Cedar Park, TX 78613
David S
Job Details: 05/25/2021
"Arrived on site to diagnose fridge with cooling issues, upon arrival customer informed us that the freezer and refrigerator were not cooling properly until this week when they started getting back down to proper temperature. Checked temp in freezer and found idle 12?. Accessed the damper and found it was not blocked. Accessed the back of the unit and found the compressor fan was seized, was able to manually start it again.
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Buda, TX 78610
Kevin
Job Details: 05/25/2021
"Arrived on site and replaced motor timer diagnosed on previous visit after replacement dryer is not heating, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78749
Robert
Job Details: 05/25/2021
Arrived on job for complaints of frost in freezer and light not working. Removed ice front door switch and used silicone to close gaps so air won?t get in freezer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
David S
Job Details: 05/25/2021
"Arrived on site to diagnose refrigerator not making ice. Upon arrival customer informed us that the ice maker stopped working on the 19th and has started working again recently as of this week and informed us that the led modules are out in the refrigerator compartment and freezer compartment. Put unit into service diagnostics and found ice maker testing fine. Took temperature of the freezer compartment and found it to be 4?, checked temperature in the refrigerator compartment and found 26?. We replaced the freezer led module (W11462342) from van stock and now all of the modules operate as designed. Found ice build up at the drain tube under the fresh food evap and that the drip pan is warped. Put unit into basic defrost, Steamed out the drip pan made sure the drain tube was clear of debris and ice, ordering the drip pan for return service ; ordrng 1 W11457241 (Drip pan)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Leander, TX 78641
David S
Job Details: 05/25/2021
"Arrived on site to replace control on previously diagnosed microwave, found that the relay was split in the previous control and that the new control that we have is missing a connector input for the microwave to the control, inspected the wiring and found wiring to be fine, inspected the socket and found it to be good as well. Ordering a new control for return visit, office to reschedule when part arrives.; ordrng 1 W10892389 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGB3
Near Uhland, TX 78640
Leonardo
Job Details: 05/25/2021
Arrived on site to test unit for unit not drying. Test unit and found heating element working correctly and glass dishes and silver ware drying correctly. Advised customer plastic or Tupperware will not dry as good as glass. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Austin, TX 78750
David
Job Details: 05/25/2021
"Arrived on sight to diagnose washer that customer stated would not drain or spin in specific cycles. After speaking with customer learned that unit had specified issue during the bedding and heavy load settings. After setting the unit in diagnostic found error code F8 E 1 long fill no fill error. Observed that the unit was filling the cold water very slow. Checked water pressure at the wall. After removing the water lines from the cold side of the unit I found that there was sediment in the cold water valve and cleared it. I then tested the cold fill again and found that it was now filling faster. I instructed the customer that the rinse cycle is always cold water and that the bedding and delicates uses more water then a normal cycle. With the cold flow restricted, the unit was timing out on the rinse fill, causing it to prematurely cancel the load. With restored water pressure unit should be working as designed.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Round Rock, TX 78681
Kayman
Job Details: 05/25/2021
Arrived onsite for dryer with shattered inner door panel. Upon inspection I confirmed the complaint. I recommend replacing both panels because I believe that tension between the 2 panels caused the glass to shatter.
We serviced a
GE REFRIGERATOR
Model ZISS480DRKSS
Near Spicewood, TX 78669
Brandon
Job Details: 05/25/2021
"Arrived on site to replace UV drier and coupler, after replacing unit tested good, will need to wait and see if the problem continues to determine if and where the leak is coming from."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Round Rock, TX 78665
Wesley
Job Details: 05/25/2021
Arrived onsite and found evidence of frosting over freezer evap due to heater not coming on. Freezer door is sealing fine. Ordering evap harness.
We serviced a
GE REFRIGERATOR
Model GSL25JFPABS
Near Austin, TX 78733
Kevin
Job Details: 05/25/2021
"Arrived on site and inspected refrigerator and found both freezer and fresh food section temperatures are set to maximum, found freezer temperature is currently -7? fresh food temperature is 39?. Found evaporator drain is frozen over, took one picture. Evaporator fan is currently running normally, frost pattern looks good, took one picture. Cleared evaporator drain removing all ice at the bottom of the freezer. Confirmed at this time Ice dispenser is working properly and water dispenser is working properly. Due to previous technicians diagnosis and discussion with homeowner they insisted that the evaporator motor and control board diagnosed by previous technician be replaced anyway.
We serviced a
GE RANGE
Model JGBP88SEM1SS
Near Austin, TX 78704
Leonardo
Job Details: 05/25/2021
Arrived on site to test unit for right knobs not locking. Found broken knobs replaced knobs. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Andice, TX 78628
Kayman
Job Details: 05/25/2021
Arrived onsite for refrigerator asking buzzing noise. Upon inspection I found that when the compressor kicks on it makes a buzzing noise as if metal on metal is vibrating somewhere. I removed the real panel and the unit stopped making noise. I could not recreate the noise while the panel was off. I reinstalled the panel and still no more noise. I left a piece of sound pad between the panel and chassis of the unit. The water dispenser is still dripping intermittently and I can see a water trail going down the door so I called techline to report. They gave me SR#7730844106 and advised that due to the timeframe between drips there are no repairs needed at this time. No leaks detected during time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Briarcliff, TX 78669
Brandon
Job Details: 05/25/2021
"Arrived on site for customer complaint of unit not making ice in RC door, found thermistors tested good, temperatures tested good, ice fan tested good, bin switch tested good, fill tube heater tested good, found ice maker failed harvest test, timed out. Ordering ice maker, all controls and left side door. Called techline SR #7728401061; ordrng 1 W11115534 (Ice maker) and 1 W11293313 (UI board) and 1 W11227903 (UI control) and 1 W11093037 (Control) and 1 Cnote (Office to reschedule) and 1 W11110291 (Door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Kayman
Job Details: 05/25/2021
Arrived onsite for dishwasher not heating and dispenser broken upon inspection I found the unit passed all functions in diagnostics except the dispenser door due to the latch being broken or chipped off I also found one of the upper rack stoppers missing. I replaced the dispenser and stopper. I tested the unit and it is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Georgetown, TX 78626
Tommy
Job Details: 05/25/2021
Arrived onsite for previously diagnosed parts. Replaced unit cutter. Job Completed. No signs of leaks.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Austin, TX 78728
Kayman
Job Details: 05/25/2021
"Arrived onsite to install previously diagnosed parts. I installed the panel, display and main control. The display restored so I I tested a cup of water and the unit is working as designed at this time. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FB0
Near Austin, TX 78717
Justin
Job Details: 05/25/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78727
Scott
Job Details: 05/25/2021
"Arrived on site for food freezing on top shelf . Customer did mention a loud ratcheting or clacking noise . Ran diagnostics & temp checks . All checked normal. Dampener was very loud opening and closing . Replaced dampener . Reran diagnostics , all checked quieter and normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL RANGE
Model WCG97US6DS00
Near Driftwood, TX 78619
Andrew
Job Details: 05/25/2021
"Arrived on site to replace regulator,center burner valve and knobs from previous diagnosis. Found regulator and valve were good. Found leak from nipple attached to regulator. Removed nipple and applied thread sealant. Replaced knobs as all were broken. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WEC310S0FS1
Near Lakeway, TX 78734
Robert
Job Details: 05/25/2021
Arrived on job for complaints of burner not working properly. Burners working properly for me but customer said will not stay at low. Called tech line 7730845149. TEC line said to replace all 4 burners. Replaced the 2 I had and ordered remaining. ; ordrng 1 WPW10259865 (elmnt-surf) and 1 WPW10259868 (elmnt-surf)
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV164LSA
Near Belton, TX 76513
Jonathan
Job Details: 05/25/2021
Arrived on site for a microwave that?s tripping a breaker. Inspected unit and work area. Confirmed customers complaint and test and switches. Found the secondary switch not making and breaking causing the issue. Replaced switch and tested unit. Unit began working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ0
Near Round Rock, TX 78665
Wesley
Job Details: 05/25/2021
Arrived onsite and found dirty Burner heads preventing good ignition. Advised customer on repair.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Georgetown, TX 78633
Lou
Job Details: 05/25/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and when I pressed the start button and the drum would begin to turn, the unit made a bump noise. I lifted the top panel and tested again and found the belt worn and loose and beginning to fray causing it to slip when the drum would first begin to turn. I removed and replaced the belt from the dryer repair kit provided for today and retested and the unit is operating as designed with no further noises. No lint observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78731
Kevin
Job Details: 05/25/2021
"Arrived on site and inspected dishwasher and found im owner is stating dishes are not drying properly, there is no rinse aid in the dispenser. Recommended that homeowner add rinse aid and see how drying operation is after. If there is still a concern a harness, control board, and heating element will be needed to correct issue"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS00
Near Hutto, TX 78634
Wesley
Job Details: 05/25/2021
Arrived onsite and found unit with failed recirculating pump sensor. Replaced recirculating pump. All checks good. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
KENMORE WASHER
Model 110.2235251
Near Georgetown, TX 78633
Lou
Job Details: 05/25/2021
"Arrived on site to inspect washer with no water entering into tub. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and found the cold water valve not functioning. Advanced through testing and remaining components are operating as designed. I removed and replaced the inlet valve and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISPOSAL
Model May-75
Near Round Rock, TX 78664
Justin
Job Details: 05/25/2021
Arrived on site for a disposal that was not working. You could hear the disposal motor humming but not initiating. This indicates a bad disposal.Office to reschedule.; ordrng 1 84211601 (Disposal)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Leander, TX 78641
David S
Job Details: 05/25/2021
"Arrived on site to diagnose microwave screen that is not displaying anything, upon arrival customer informed us that the display works intermittently but functionality is still there. Gained access to the control and checked for loose connections, found none. Gained access to the control interface and found no issues as well. Ordering the control and control interface, office to reschedule for return visit. ; ordrng 1 W11192682 (Control interface) and 1 W11182110 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78731
Luis
Job Details: 05/25/2021
"Removed damper cover,disconnected damper,air migrating around housing,added sealer to sections of cold air entering,reassembled unit adjusted temp setting."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, TX 78626
Tommy
Job Details: 05/25/2021
Arrived onsite for refrigerator freezing. Upon arrival found unit damper would not close. Remove and replaced and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJB00
Near Austin, TX 78735
Luis
Job Details: 05/25/2021
"Arrived on site for liner issues. Found liner uneven,shelves unable to fit correctly on liner,shelves falling off liner stubs,deli drawer sits to low on one section of liner. Called tech support measured shelving and liner per tech support information being sent to product review team.
We serviced a
GE REFRIGERATOR
Model ZISs420DRHSS
Near Austin, TX 78730
Luis
Job Details: 05/25/2021
"Arrived n site for not dispensing water. Tested dispenser no water,checked voltage good voltage reading 120 replaced valve same issue,found unit freezing in fresh food,due to freezing in fresh food caused water filter to freeze and split. Checked damper operation good,replaced upper thermistor. Customer will need to replace filter,if unit continues to freeze in fresh food will need damper and damper housing."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Pflugerville, TX 78660
Scott
Job Details: 05/25/2021
"Arrived on site for oven not heating properly . And now not heating at all. Found no voltage coming from the board . Replaced control , unit is preheating normally . No gas leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Round Rock, TX 78664
Justin
Job Details: 05/25/2021
Arrived on site for a washing machine making a loud noise. Upon arrival the customer stated it sounds like a loud helicopter noise. I manually span the tub and you could ear the shaft/bearings struggle. The customer also stated they have begun to have issues on agitate. I put the unit into diagnostics mode and found stored error code F2E1 for stuck key. I activated the low-high spin and you could hear the bad gear case. I gained access to the bottom of the unit and removed the stator to verify the stator/rotor were good. I found a bad gear case.I advised the customer not to use the unit at this time otherwise it will get worse. Call complete.
We serviced a
GE DRYER
Model GTD45EASJ2WS
Near Florence, TX 76527
Tyler
Job Details: 05/25/2021
"Arrived on-site for dryer making squeaking noise. Upon arrival confirmed noise and disassembled and inspected interior of unit. Found motor assy and idler functioning as designed. Then found the four glide tabs (2 white 2 green) and the drum bearing worn down causing noise. Able to install bearing assy and gliding tabs with customer approval.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78758
David
Job Details: 05/25/2021
Arrived on site to diagnose washer that is constantly draining. When unit is plugged in the drain pump constantly runs. Held down cancel and was able to get unit to stop. Ran unit through diagnostic and verified proper function. Also ran unit through calibration. Unit is now working as designed. No parts needed at this time. If issue restarts control can be replaced. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Manor, TX 78653
Matthew
Job Details: 05/25/2021
Arrived onsite for unit not cooling correctly and frost buildup on fresh food evaporator. Removed ice buildup and found evaporator completely frozen over. Defrosted unit. Inspection drain line and was cleared. Evaporator fan is functioning. Found unit had defrost issues due to faulty HV control and thermistor. Replaced both. Unit is functioning properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/25/2021
Arrived on site to diagnose a refrigerator that has lights not working. Found failed freezer led module and replaced it per service pointer. All is working properly at this time and no leaks were found at time of service.
We serviced a
ROPER DRYER
Model REX5634KQ1
Near Austin, TX 78737
Robert
Job Details: 05/25/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
MAYTAG DRYER
Model MDE9606AYW
Near Austin, TX 78703
Jacob
Job Details: 05/25/2021
Arrived onsite for unit making noise during operation. Tested unit. Heard noise. Upon further inspection. Found that the rear rollers were squeaking and also saw that the belt was worn. Suggested to customer to also replace the belt. When ahead with repair. Replaced both rollers and belt. Tested unit. Unit tested good. No issues at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Jonathan
Job Details: 05/25/2021
"Arrived on site for dishwasher door falling down. Inspected unit and work area. Found both friction pads broken. Per diagnostics mode, no error codes. Monitored test cycle and found all components working as designed. Will need to replace pads to correct door issue. Installed new friction pads on both hinges. Tested door operation. All tested good, no water leaks detected. Spoke with customer on user care guide and soap usage with home water softener system.
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Austin, TX 78735
Jacob
Job Details: 05/25/2021
"Arrived onsite for unit had banged the wall during a cycle. Looked at the unit and saw that the front panel of the unit had separated from the cabinet of the unit. Fixed cabinet, also the unit was out of balance. Re balanced the unit. Looked under the unit and saw that the belt was not properly seated. Seated belt properly. Tested unit. Unit tested good. No leaks at this time.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manor, TX 78653
Matthew
Job Details: 05/25/2021
Arrived onsite to replace previously diagnosed parts. Replaced actuator. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78746
Leonardo
Job Details: 05/25/2021
Arrived on site to test upper rack and 3rd falling. Found adjuster on upper rack and left adjuster on 3rd rack broken. Replaced upper adjusters ordering 3rd rack adjuster. Office to reschedule. ; ordrng 1 W11231345 (3rd rack adjuster left side)
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Austin, TX 78751
Matthew
Job Details: 05/25/2021
"Arrived onsite for washer intermittently leaking. Customer explained, happens occasionally more so on bulky load. Ran diagnostics and recorded over suds. Ran test and filled unit full of water to inspect for leaks. No leaks found. Inspected bellow and hoses, found no leaks. Already performed service pointers provided by whirlpool for leaks. Called tech line for assistance. No leaks detected at this time. SR#7730839216. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Georgetown, TX 78628
Tommy
Job Details: 05/25/2021
"Arrived onsite for refrigerator making loud sound. Upon arrival found unit heater on fc evap was not operating. Spoke with customer on ordering cover, harness and heater and that unit would need a 24 hour defrost. Also found unit left side of freezer drawer, bent ordering new. Office to reschedule upon arrival.; ordrng 1 W10882092 (Element) and 1 W11241580 (Bracket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHZ01
Near Austin, TX 78751
Scott
Job Details: 05/25/2021
"Arrived on site for not making ice . Unit is making ice . Checked door harness ,bin switch , checked normal. Ran harvest ,ice maker was hanging up on flex . Replaced and ran harvest and fill test all checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78749
Luis
Job Details: 05/25/2021
"Arrived on site for no ice. Ran diagnostics E5 error diagnosed a failed thermistor on icemaker ,replaced icemaker power cycled unit ran harvest test passed ran fill test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near New Braunfels, TX 78130
Noah D
Job Details: 05/25/2021
"Arrived on site to inspect icemaker for not making ice consistently, upon inspection found the unit did make ice just sporadically. Checked temps and found freezer under temp by 5 degrees . Changed temps and tested. Instructed customer to watch unit. Complete"
We serviced a
GE WASHER
Model GTW335ASN1WW
Near Bertram, TX 78605
Cliff
Job Details: 05/25/2021
Arrived on site to diagnose a washer that is not cycling. Found lock assembly broken and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
GE WASHER
Model GTW335ASN1WW
Near Bertram, TX 78605
Cliff
Job Details: 05/25/2021
Arrived on site to diagnose a washer that is not cycling. Found lock assembly broken and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Austin, TX 78746
Kevin
Job Details: 05/25/2021
"Arrived on site and inspected dryer and found it is not heating, disassemble dryer and sound heating element has failed and cut off has failed. After replacements dryer is heating properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Austin, TX 78745
Luis
Job Details: 05/25/2021
"Arrived on site for noise complaint. Diagnosed long periods of cool down causing ice to form around fan motor,ran diagnostics thermistors and fan passed,changed defrost setting to basic,ran defrost cycle"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Spicewood, TX 78669
Brandon
Job Details: 05/25/2021
"Arrived on site for customer complaint of freezer not cooling properly, found thermistors not reading correct temperatures. Fan motors tested good. Ordering controls and thermistors. Returning tech to replace controls and test thermistors again in diagnostic mode. ; ordrng 1 WPW10317076 (Control) and 1 W10746274 (Control) and 1 WPW10224292 (Harness) and 1 12791419SP (Thermistor)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Taylor, TX 76574
Wesley
Job Details: 05/25/2021
"Arrived onsite and found control failure, replaced control also found pump unable to pump under load. Ordering pump to repair. All else checks good. Ordering pump to repair. ; ordrng 1 W10876600 (Pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
Kayman
Job Details: 05/25/2021
Arrived onsite for refrigerator making buzzing noises. Upon inspection I found the rear of the unit in the compressor was vibrating or buzzing loudly as if metal was touching metal somewhere. I accessed the rear panel and found a zip tie on the condenser line at the compressor and the steel line at the dryer touching the suction line. I moved the foam cover so that the steel line was no longer touching. I tightened the zip tie and the noise went away. All my other efforts did not work. There is no more abnormal sounds at this time and no leaks detected during time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Kyle, TX 78640
Kevin
Job Details: 05/25/2021
"Arrived on site and inspected washer and found it is noisy during operation, found rotor is not attached mounting bolt is missing, Gearcase is leaking oil, Gearcase will need to be replaced and possibly also rotor, stator, clutch, slider, and agitator. ; ordrng 1 W11195971 (Stator) and 1 W11161960 (Agitator)"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS1
Near Austin, TX 78717
Justin
Job Details: 05/25/2021
Arrived on site for a vent hood not working. I tested the unit and could hear the motor hum but not run. I checked voltage at the wall and motor finding it good. This indicates a bad fan motor.I am ordering the vent motor. Office to reschedule.
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Spicewood, TX 78669
Brandon
Job Details: 05/25/2021
"Arrived on site for customer complaint of upper and lower tacks losing ball bearings, found upper and lower tracks need replacing, also found leak coming from sump assembly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Round Rock, TX 78665
Wesley
Job Details: 05/25/2021
Arrived onsite for ramping of the evap motor. When fan starts spinning. Advised customer this function is normal. Adjusted heaters to 100% operation and defrost to 8hr schedule. All checks good. Advised customer repair to optimize and reduce fan noise.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Cedar Park, TX 78613
David S
Job Details: 05/25/2021
"Arrived on site to repair previously diagnosed range, replaced control and tested the bake and broil. Unit is operating as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ2
Near Austin, TX 78745
Jacob
Job Details: 05/25/2021
"Arrived onsite for unit not heating. Tested unit. Unit not heating. Upon trying to get the unit down from the wall. The hooks on the brackets are too far bent, keeping the unit from being removed from the wall. Let customer know that they would need to get the original installation crew to get unit off before returning and then we may work in the unit.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78758
David
Job Details: 05/25/2021
Arrived on site to diagnose washer that has no power running. On arrival found F6E2 error on control panel. Unit needs a new control and console to resolve. Unit will need 2 man job to unstack units. Office to schedule 2 man job. Ordering console and control.; ordrng 1 W11325580 (Console) and 1 W11322879 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78717
Justin
Job Details: 05/25/2021
Arrived on site for a dishwasher getting no water. Upon arrival the builder stated they already had a plumber out to verify water at the wall. I put the unit into diagnostics mode and found no stored error codes. I ran a test cycle and checked voltage to the valve and found proper voltage. I found the unit filling and running as designed. I then ran a normal cycle and found it filling and beginning as designed. I informed the builder snd he requested I leave the unit running for him. No leaks observed at the time of service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Georgetown, TX 78633
Jonathan
Job Details: 05/25/2021
"Arrived on site to install previous diagnosed parts. Gained access to UI and LED. Removed failed and installed new. Powered unit on and tested light operation. Performed diagnostics mode and tested components. Found all working. Called Whirlpool tech support and spoke with Rich. Informed of failure and repair. (SR#7730842139). All tested good, no water leaks detected."
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Round Rock, TX 78664
Wesley
Job Details: 05/25/2021
"Arrived onsite and installed new sensor harness per techline advice from previous visit, all checks good. Unit is now operating as designed with no errors."
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Georgetown, TX 78633
Lou
Job Details: 05/25/2021
"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F1E1. Cleared the code and continued with testing. During testing, I found a large amount of suds in the tub. Following the tech sheet, I tested voltage at the filter and got 120V. Tested voltage at the control at the J8 connector and got 120V. Unit completed diagnostics with no further errors. I found the customer is using the rapid loader and the settings were incorrect. Also, the customer has a water softener system. I made recommendations for use and care, as well as, detergent use. No repairs needed at this time as the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR DISHWASHER
Model JDB3200AWS4
Near Austin, TX 78730
Kevin
Job Details: 05/25/2021
"Arrived on site and inspect the dishwasher and found customer has removed water manually, confirmed drain pump is running when requested, confirmed drain hose is clear and knock out has been removed from garbage disposal and garbage disposal has not been recently replaced. Filled dishwasher with water three times and it drained correctly three times, could not find A reason why the customer experienced it not draining properly."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78738
Robert
Job Details: 05/25/2021
Arrived on job for complaints of refrigerator section warm. Found the evaporator blocked with ice. Open cover and found its ice not frost nor draining properly. Removed all the ice and made sure drain cleared.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS00
Near Austin, TX 78745
Leonardo
Job Details: 05/25/2021
Arrived on site to replace display board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Georgetown, TX 78626
Tommy
Job Details: 05/25/2021
Arrived onsite for refrigerator not making ice. Upon arrival found unit rear ice maker damaged and tightened not allowing water to travel through ice maker. Replaced ice maker and tested. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Austin, TX 78731
Luis
Job Details: 05/25/2021
"Arrived on site for no ice and water leaking. Ran diagnostics water not filling icemaker found hard bend on wires at hinge removed line connection found icemaker fill tube frozen,diagnosed unit will need a new freezer door. Checked fresh food compartment for leaking,found drain plugged due to metal pan rusting,removed pan cleared drain tube,found exchanger lines heavily corroded informed customer on possible future problem with corroded exchanger tubing.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near Austin, TX 78750
Justin
Job Details: 05/25/2021
Arrived on site for a cooktop with improper flame height. Upon further inspection I found the flames had no change in height when adjusting knob. I found the propane conversion on the regulator not flipped. I adjusted this. I still found the same issue occurring. I found the orifices were converted already. I adjusted the valves to the burners and still no change. I contacted techline and spoke to Cathy and received SR# 7730839623. She advised his is normal operation on LP. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Marble Falls, TX 78654
Cliff
Job Details: 05/25/2021
Arrived on site to diagnose a refrigerator that has a control not operating. Found pantry control wiring broken. Repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3635XS01
Near Leander, TX 78641
David S
Job Details: 05/25/2021
"Arrived on site to diagnose cooktop not turning on from the upper right element, upon arrival customer informed us the upper right knob and lower left knob were broken, upon accessing the inside of the cooktop we found that the upper right switch has shorted. We replaced the switch and now the unit is operating as designed ; ordrng 2 WPW10316664 (Knobs)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8TXNWFWB01
Near Killeen, TX 76543
Al
Job Details: 05/25/2021
"Arrived back on site for an uneven door issue.Confirmed the complaint and found the unit sitting abnormally due to the floor it sits on. Found the doors were touching, so I added 2 washers to lift the freezer door off the refrigerator door.Unit tested as designed to customers satisfaction.Job complete"
We serviced a
GE MICROWAVE
Model JVM6172SK1SS
Near Leander, TX 78641
Kayman
Job Details: 05/25/2021
Arrived onsite for microwave not heating. Upon inspection I found it spinning and blowing but no heat. The magnetron sounded abnormally loud. I tested the mag thermostat and it checked good. The capacitor checked Good. I found the transformer windings showing correct resistance and there is 123 Vac getting to the transformer. I found the mag showing less than 1 ohm..
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGUS2642LF2
Near Austin, TX 78748
Luis
Job Details: 05/25/2021
"Arrived on site for no water. Tested dispenser no water,removed connection before water line enters door,tested water good water flow diagnosed a frozen water line. Customer will need to defrost unit to clear water line. If problem reoccurs unit will need a new freezer door.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Austin, TX 78735
Leonardo
Job Details: 05/25/2021
Arrived on site to test unit for oven not igniting. Test unit and found bad igniter. Replaced igniter test unit and unit heating to 350 job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Georgetown, TX 78628
Lou
Job Details: 05/25/2021
"Arrived on site to inspect refrigerator not making ice and ice built up behind crisper drawer. Upon further inspection, I found that the customer had defrosted the unit prior to my arrival. Customer advised the unit makes ice, but doesnt dispense the ice. I tested the dispenser and found the motor doesnt function. I removed and replaced the disposer motor and tested and it is operating as designed. I disassembled the RC section and removed the evap cover and found a small block of ice at the top right corner at the suction line and capillary tube. Also found that the evap motor was held on with electrical tape from previous repair by another company. I removed the ice with my steamer. Per service pointer #W11092686, I removed and replaced the RC evap drip pan, secured the evaporator to the back wall with the clips/zipties provided, sealed the top of the evaporator housing with permagum, removed and replaced the evap motor harness and secured the thermistor to the suction line with foil tape and ziptie. Reassembled the RC section and pulled unit out and removed the drain tube and sealed it with silicone. Tested unit and it is operating as designed. While at the back of the unit, I found a sweat spot on the back panel near where the FC evaporator is located indicating a void in insulation. The area was approximately 6 inches long and 1 inch wide next to the hole where insulation is placed inside the unit. Contacted techline and spoke to Rich and advised of my findings and he documented the info and provided SR#7730839970.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Austin, TX 78753
Scott
Job Details: 05/25/2021
"Arrived on site , replaced water line . Uses couplers on water line patches . Customer will need supply line from valve to fridge . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Georgetown, TX 78626
Tommy
Job Details: 05/25/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced UI and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Austin, TX 78739
Robert
Job Details: 05/25/2021
Arrived on job for complaints of noise. Found the noise is from plumbing not washer
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS01
Near Georgetown, TX 78633
Jonathan
Job Details: 05/25/2021
Arrived on site to install previous diagnosed part. Removed failed UI and installed new. Powered unit on and setup time and date. Tested cooking operation. All tested good.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Austin, TX 78732
Brandon
Job Details: 05/25/2021
"Arrived on site for customer complaint of unit leaking found leak coming from drain hose connection, I removed end of drain hose and cut to proper size, reattached hose, unit tested good. Was unable to test hot water valve due to only cold water hooked up at time of service, door bellow, dispenser, and drain all tested good."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near San Marcos, TX 78666
Andrew
Job Details: 05/25/2021
Arrived on site to test unit for not starting. Found when powered on drain pump kicks on and stays on. Removed pump access port and did not find any obstructions but a lot of water drained. Unable to pull unit out. Advised customer to trim and door needs removed to further work on unit.
We serviced a
WHIRLPOOL DRYER
Model WET4027HW0
Near Austin, TX 78704
Jacob
Job Details: 05/25/2021
Arrived on site to replace all parts. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEB00
Near Robinson, TX 76706
Jonathan
Job Details: 05/25/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the facia heater was not the correct part and spoke to SR. She advised that it was wrong on the parts breakdown but found a heater kit that was the right part. Ordering kit and rescheduled customer.; ordrng 1 W10619962 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78626
Tommy
Job Details: 05/25/2021
Arrived onsite for lights off. Upon arrival found unit deli drawer UI damaged and wiring on inside destroyed. Ordering drawer and control. Office to reschedule upon receiving.; ordrng 1 W10815669 (Deli drawer)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Jarrell, TX 76537
Tyler
Job Details: 05/25/2021
Arrived on site for washer needing previously diagnosed main control. Upon arrival was able to install the main control but found the lid lock was still shorting out after doing further test. I then replaced lid lock but unfortunately found that the unit was still shutting down due to some random shortage in the unit and sometimes it would work and sometimes it would not I was then able to narrow down that the ui also had a short inside the harness and was causing the main control and lid lock to not function correctly I was able to install all three needed parts and then reassembled and tested the unit
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Seguin, TX 78155
Noah D
Job Details: 05/25/2021
"Arrived on site to inspect unit for not agitating correctly, upon inspection found the units agitation did not work correctly because the actuator was not engaged. Replaced actuator with correct model provided. Tested with no issue. Complete"
We serviced a
JENN-AIR VENTHOOD
Model JXDR7361VS0
Near Seguin, TX 78155
Noah D
Job Details: 05/25/2021
"Arrived on site to inspect unit for not opening when the button is pressed, spoke with Paul and found the left filter not clicked in, clicked in filter and functions returned.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Marion, TX 78124
Noah D
Job Details: 05/25/2021
"Arrived on site to inspect unit for a bad temp sensor, upon inspection found the housing sensor was shorted. Replaced full housing assembly and valve. Checked for leaks and found no issues. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Noah D
Job Details: 05/25/2021
"Arrived on site to inspect unit for not heating, upon inspection found the unit did heat and was working to specs. Tested element and found no issue, instructed customer on proper use and to fill rinse air. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Cedar Park, TX 78613
David S
Job Details: 05/25/2021
"Arrived on site to inspect fridge for freezing not cooling. I gained access to the freezer evaporator and found the evaporator with only a partial frost pattern. I gained access to the back of the unit no inspected all of the sealed system lines. I found the precooler is leaking refrigerant. I am ordering the precooler and a new Uv dryer to complete the repair. The office will reschedule when we have an eta on the parts. Called techline and spoke to Chris, I advised them of the situation, I received sr# 7730844380. ; ordrng 1 W11189542 (PRECOOLER)"
We serviced a
MAYTAG WASHER
Model MHW5500FC0
Near West Lake Hills, TX 78746
Kevin
Job Details: 05/25/2021
"Arrived on site and found F9E1 saved in diagnostics, customer experiences washer not draining every other load. They are using the correct amount of detergent. Drain pump is good and takes less than a minute to drain washer. Removed rear panel and did not see any issues with pressure hose, harness, control or air trap. All of these were also checked on original visit.
We serviced a
UNKNOWN VENTHOOD
Model UXT5236BDS
Near Cedar Park, TX 78613
David S
Job Details: 05/25/2021
"Arrived on site to diagnose vent hood making excess noise, found that the fan motor itself wasnt fully seated so it was torquing forward when at full speed. Reseated the screws holding the fan motor in place and now the unit is operating as designed. Job complete."