We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Georgetown, TX 78626
Lou
Job Details: 10/09/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the ice maker and hv control and tested. Unit is operating as designed. I cycled power at the wall to reset controls. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Belton, TX 76513
Tyler
Job Details: 10/09/2023
Arrived on site for washer leaking when used. Upon arrival confirmed failure and found hose between valve and dispenser had come free from dispenser causing partial water flow down outer back side of tub. Repaired hose and found no leaks and unit now working as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78703
Blake
Job Details: 10/09/2023
Arrived on site to inspect top load washer running unbalanced. I found the suspension good. I found the basket is not within specification per service pointer: W11684122. I removed and replaced the basket and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL DRYER
Model WED6605MW0
Near Temple, TX 76502
Tyler
Job Details: 10/09/2023
"Arrived on site for dryer not heating correctly. Upon arrival confirmed failure stated by customer but found no errors in diagnostics. After further testing I found stable power supply as well as element, stats, and thermistors all in functional state. Tested unit air flow blockage within wall of home indicating a clogged vent system in home. Found dryer is working as designed and instructed customer to have dryer vent cleaning done and outter vent checked for any air flow blocks. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Smithville, TX 78957
Joe Z
Job Details: 10/09/2023
"Arrived on site for both door gaskets keep falling off. Upon arrival,inspected unit and found door liner gaps are too large and will not hold new or old gaskets. Will need to replace both doors. Ordering fc door, Rc door, and nameplate. Office to reschedule ; ordrng 1 W11575716 (Rc door) and 1 LW10638683 (Fc door) and 1 W11178521 (Nameplate)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Troy, TX 76579
Jonathan M
Job Details: 10/09/2023
"Arrived on site for a washing machine that has a broken tub. Inspected unit and work area. the customer has the unit stuck in a rinse cycle with a tub full of water She advised that it has been that way since she washed sheets and that she figured the tub was broken because the tub was sitting on the floor. I canceled out the wash cycle and found the unit completely drained. I ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran and operated as designed. Checked the suspension and found the suspension was good. The customer ran a load of clothes in the unit filled and started agitating as designed. I called Whirlpool Techline and spoke to Kurt SR# 7737506847. He advised that based on all my checks, the unit is working as designed and not make any repair at this time. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78726
Paul
Job Details: 10/09/2023
Arrived onsite for a washer not working. Ms stated the washer works great it just isnt getting hot water properly and a message popped up saying this. I tested the valves in component activation and found the hot water valve not passing water with correct voltage to it. I replaced the valve and tested. The unit is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Austin, TX 78759
Paul
Job Details: 10/09/2023
Arrived onsite for a refrigerator that is still getting water in the top of the FC door gasket worse than before the door was replaced. On arrival I found the door gasket and the horizontal mullion completely dry. The customer stated she had dried it off yesterday and it hasnt come back. I found the door slides working properly. I found all the gaskets sealing properly. I found the vertical mullion very cold but it wasnt sweating at this time. I changed the setting and turned the mullion on all the time. Everything is working as designed at this time. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78702
Wesley
Job Details: 10/09/2023
Arrived onsite and found unit unit operating with failed ui. Replaced the ui. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Cedar Park, TX 78613
Miguel
Job Details: 10/09/2023
"Arrived on site for not drying. Diagnostics passed all test. Heater pulls 6 amps when activated. Advised customer he will need to use jet dry. Advised of evaporation drying procedure. Called Techline. Sr # 7737514688. Found mounting brackets missing. Will need new brackets, reset for mon. ; ordrng 2 WP8269145 (Brackets)s"
We serviced a
WHIRLPOOL DRYER
Model WED9050XW1
Near Austin, TX 78703
Wesley
Job Details: 10/09/2023
"Connection wiring compromised by dryer cleaning service, restored normal wiring connection at block and function resumed. Unit is now operating as designed. All checks good."
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Del Valle, TX 78617
Matthew
Job Details: 10/09/2023
Arrived onsite for unit coil elements of functioning on range. Tested and found elements are functioning as designed. Customer was experiencing down cycling or cooldown of coils after reaching temperature limits. Notified customer that this is normal operation. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD602ESS01
Near Dripping Springs, TX 78620
Scott
Job Details: 10/09/2023
"Arrived on site for some kind of frost build up right around front center of cabinet freezer door . Found gasket not sealing properly . Used small amount of perma gum under freezer gasket . Advised if frost builds up again , door would need new gasket . No water leaks detected at time of service . Job complete Collected 162.36 AUTHO 99JH44"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Kingsland, TX 78639
David Z
Job Details: 10/09/2023
"Arrived on site to diagnose washer that was not locking the lid and starting cycles. On arrival I found the unit was in use and finishing a cycle. Customer advised it was acting a bit weird last time they tried to use it, but power cycling resolved the issue. I found no errors present and unit was working properly. Unable to duplicate a failure at this time. Call complete."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Troy, TX 76579
Jonathan M
Job Details: 10/09/2023
"Arrived on site for a wash machine that will not complete cycles. Inspected unit and work area. Found the unit flashing an F9 E1 (long drain) error code. Attempted to get the unit passed the error message and found I was unable to. I unplugged the unit and plugged it back in. Attempted to run a drain and spin and confirmed that voltage was being sent from the control to the drain pump and the drain pump not even tempting to operate. Checked resistance from the control to the drain pump and found it open. Lifted up the unit and checked the drain pump for resistance at the drain pump.I found 19.6 ohms of resistance, indicating a good drain pump. Ordering the wire harness for repair and will return with the control just in case. Rescheduled the customer to 10/16.; ordrng 1 W11591637 (Lower harness) and 1 W11633362 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Harker Heights, TX 76548
Tyler
Job Details: 10/09/2023
Arrived on site for refrigerator needing previously diagnosed mount and seperator. Upon arrival reconfirmed failure and installed parts. Found no air leaks and unit dispensed as designed. Call complete
We serviced a
KITCHENAID FREEZER
Model KRFC704FPS04
Near Wimberley, TX 78676
Andrew
Job Details: 10/09/2023
Arrived on site and repaired previously diagnosed leak. Vacuumed system and charged to specs. Now compressor is not turning on and is seized. Recommend compressor replacement. Needing 2hrs and office to reschedule. ; ordrng 1 W11592010 (Compressor) and 1 W11291123 (Evap) and 1 W10843121 (Non UV)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Kyle, TX 78640
Leonardo
Job Details: 10/09/2023
"Arrived on site to test unit for high pitch sound and prop not spraying water. Upon closer inspection is running as intended, filling with water and washing normally with no high pitch noises. Builder witnessed unit testing fine. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Round Rock, TX 78681
Kimo
Job Details: 10/09/2023
Arrived onsite for a DW that has rust forming on the heating element. Upon arrival I inspected the heater and found that it was rusted. I replaced it and tested the unit and found the unit operating as designed no leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Wimberley, TX 78676
Andrew
Job Details: 10/09/2023
Arrived on site and replaced previously diagnosed damper. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Lago Vista, TX 78645
Maurice R
Job Details: 10/09/2023
Arrived onsite for previously diagnosed parts. Installed the new blower wheel amp tested the unit. Ran unit for 5 minutes and there was no noise during testing. Unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78701
Wesley
Job Details: 10/09/2023
Arrived onsite and found unit operating with failed valves filling in standby. Replaced valves. Unit is now operating as designed. Advised maintenance on observing for normal operation before resuming use.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Georgetown, TX 78626
Lou
Job Details: 10/09/2023
"Arrived on site to inspect refrigerator tripping the breaker. Upon further inspection, the tenant advised maintenance had done something to the unit and it hasnt tripped the breaker anymore. I found ice in the bottom of the FC section (photo) that appeared to be coming from the ice maker fill tube. I found the ice maker unplugged and I plugged the harness in and the ice maker began to harvest. When the water dispensed through the fill tube, water ran down the evap cover and I found where water was getting into the molex connector of the ice maker harness which would cause the unit to trip the breaker. I removed the ice maker and properly adjusted the harness to where it is seated inside the evap cover and not exposed. Also adjusted the fill tube extension to where it was seated inside the fill chute and not leaking. Re-installed the ice maker and retested and unit is operating as designed. I advised the tenant and the front office of my repairs/corrections to the ice maker installation. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Round Rock, TX 78665
Kimo
Job Details: 10/09/2023
Arrived onsite for a refrigerator that is not dispensing ice . Upon inspection I found that the impeller had stripped causing the issue. I replaced the motor and the impeller and tested the unit and found unit operating as designed. Upon further inspection I found that the rh door gasket broken I am orange the gasket and setting return 10/12/23; ordrng 1 W10830274 (Door gasket)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78727
Kimo
Job Details: 10/09/2023
Arrived onsite for a washer the is not going into the washer cycle. Upon inspection I found that was due to the capacitor being damaged. 0/17/23; ordrng 1 W11395618 (CAPACITOR)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Lago Vista, TX 78645
Maurice R
Job Details: 10/09/2023
Arrived onsite for washer that wont wash. On inspection the strike was broken not allowing the unit to start a wash cycle. Replaced the strike and tested unit in diagnostics mode. It finished the diagnostic cycle with out any issues. No water leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Dripping Springs, TX 78620
Scott
Job Details: 10/09/2023
Arrived on site for paint peeling from inner drum . Replaced drum . No lint build up found . Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Belton, TX 76513
Sterling
Job Details: 10/09/2023
"On arrival verified washer no power complaint. Checked sourc voltage 120. Found 120VAC into main but no voltage going to display, replaced main and verified green light and voltage to display but no display. Replaced ui and and confirmed transfer of MOD SER from old parts. Operational test good. No leaks observed during service, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Austin, TX 78730
Paul
Job Details: 10/09/2023
Arrived onsite for a dryer with the door gasket coming apart and the spring getting stuck in clothing. I confirmed the door gasket was separating. I replaced the door gasket. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 10/09/2023
"KCGC506JSS00 Arrived to inspect burner issue and gas odor. I found the burner caps incorrectly matched and after correcting, the flame ignition on the standard burners was corrected. The F L&R cups required adjustment and after completed, ignition was very fast. After burner cap and other adjustments, the gas odor was eliminated. No gas leaks detected during service."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Leander, TX 78641
Miguel
Job Details: 10/09/2023
Arrived on site for range not working. Gas would not turn on. Found all electronics working. Inspected and found gas off at the shut off valve. Turned back on and verified operation. Call complete. 186.71 Auth code: E4CM33
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78717
Miguel
Job Details: 10/09/2023
"Arrived on site for microwave not heating. Replaced fuse, capacitor, diode, magnetron. Unit would run for 4 sec. Changed out main board, verified operation. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Maxwell, TX 78656
Andrew
Job Details: 10/09/2023
Arrived on site to test unit for not power. Found d control receiving voltage but display not responding. Replaced control and unit now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM04
Near Austin, TX 78758
Kimo
Job Details: 10/09/2023
CAMDEN HUNTINGDON APARTMENTS could not find the apartment that the unit was in. They are to to contact us to reschedule the the locate the unit ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Georgetown, TX 78626
Lou
Job Details: 10/09/2023
"Arrived on site to inspect refrigerator lights not working. Upon further , I found the ice maker housing and water box modules not working and the FC light not working. I removed and replaced the FC module and tested and all modules are operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ0
Near Georgetown, TX 78626
Lou
Job Details: 10/09/2023
"Arrived on site to inspect range display not working. Upon further inspection, I found digits missing on the control display. I placed the unit in diagnostics and checked error codes and found F6E4. I removed and replaced the main control and tested the unit. Unit is operating as designed. Job completed"
We serviced a
MAYTAG DRYER
Model MED8630HW2
Near Horseshoe Bay, TX 78657
David Z
Job Details: 10/09/2023
Arrived on site to diagnose dryer making scraping noises when in use. Tested unit and confirmed that there is a consistent scrape on the right hand side. Examined unit and found that the drum is scraping against the right side panel due to bends in the panels. I was able to straighten them out and remove the noise. Tested unit and confirmed no further drum contact. Unit outside of cosmetic coverage and will need a concession if the issue returns to cover delivery/storage damage and panel replacements. Repair completed.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Lago Vista, TX 78645
Maurice R
Job Details: 10/09/2023
Arrived onsite for washer not working in clean washer cycle. On inspection the customer said that the last time she used the tablet came out dry. I put the unit in clean wash and started it. The unit took a few minutes and water started to fill the tub. Customer asked what I did to get it started. She video taped the unit not working in clean wash cycle. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Horseshoe Bay, TX 78657
David Z
Job Details: 10/09/2023
"Arrived on site to diagnose refrigerator making loud noises when running, and also freezing some items. I found the icemaker is spraying water down the back wall when it's filling, causing it to build up and hit the fan. I applied some silicon and hvac tape to seal the fill chute to no longer leak down the back wall. Repair completed."
We serviced a
JENNAIR REFRIGERATOR
Model JBSFS48NMX00
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 10/09/2023
"JBSFS48NMX00 Arrived to inspect crisper temperature issues. I verified the control working and advised the customer of the correct setting for their specified use. The customer will contact If further issues persist. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near Kingsland, TX 78639
David Z
Job Details: 10/09/2023
"Arrived on site to diagnose washer that was not draining and throwing F9E1 error. I confirmed error in diagnostic and can hear pump noise, but no water being pumped out, likely due to something caught in the trap or a pump failure. Unit has a gas dryer stacked on top and has a side vent setup that makes it difficult to remove with 1 technician, and will require a 2nd tech to unstack the unit. Office to schedule 2 man repair, unit does make noise leading to a failure in the pump. ; O-emld tckt"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near McGregor, TX 76657
Jonathan M
Job Details: 10/09/2023
"Arrived on site for a wall oven that wont except selections. Inspected unit and work area. The customer advised that the unit only has this problem whenever she is generally cooking vegetables or is broiling something on a high heat with the door open. She advised that when she goes to cancel out the unit that sometimes the control will be steamed up and have difficulty excepting her selections to turn off the unit. ran the unit through diagnostics and did not find any stored error codes. The customer had the unit turned onto 425?F bake cycle. She opened the door and did not experience the same thing shes dealt with the last few times shes Ranett. I asked the customer specifically about the vegetables and she said that she cooks vegetables in her oven a lot. She did advise that she does not cover her vegetables and there ends up being a lot of steam inside of the cavity. I did explain to her that she is probably causing her own problem with the excess moisture and is causing her user interface not to be able to work properly due to moisture already being on the console. I also found that her door gasket was a little smashed, potentially adding to the her problem. Advised her to cover high moisture items for fall resolution. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED6605MW0
Near Austin, TX 78752
Matthew
Job Details: 10/09/2023
"Arrived onsite for unit not heating. Upon arrival inspected unit. Tested and found unit powers on tumbles, but does not heat. 240 vac is confirmed and good. Found that control is giving off a lot of chatter. Replaced control. Also found thermostat was OL. Replaced and tested. Unit is now functioning properly job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Bastrop, TX 78602
Joe Z
Job Details: 10/09/2023
Arrived on site to install previously ordered parts. Replaced slider. Test unit and is operating as designed. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Austin, TX 78729
Kimo
Job Details: 10/09/2023
Arrived onsite for a DW with a upper rack that is making contact with the upper spray arm. Upon inspection I found this to be true.I found that this was causing by the top of the tub being dented in I corrected this and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Liberty Hill, TX 78642
Miguel
Job Details: 10/09/2023
"Arrived,on site for clean washer not filling and other cycles not working properly. Ran diagnostics. No errors. Found hot water was not turned on all the way. Corrected and completed diagnostic. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bertram, TX 78605
Gerry C
Job Details: 10/09/2023
"Arrived to inspect cooling issues. I found the FC at 25 and the RC at 56. There was a large amount of frost on the evaporator cover. The defrost element read in the MOhm range from the control and the defrost thermistor was 43KOhm, expected with the amount of frost on the evaporator. I removed the evaporator ice and found the single connector had backed out and corrected the connection and the harness routing. I thermographied the defrost thermistor and found it within 3? of the indicated resistance. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN608ESS01
Near Lakeway, TX 78734
Luis
Job Details: 10/09/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Austin, TX 78748
Luis
Job Details: 10/09/2023
"Arrived on site for no cool. No fans and compressor running only lights working,found unit stuck in showroom mode,exited showroom mode through ui sequence ran diagnostics compressor and fans working."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt138ffdm01
Near Manor, TX 78724
Matthew
Job Details: 10/09/2023
"Arrived onsite for unit leaking. Upon arrival found that leak was caused but ice bin melting. Compressor is intermittently running. Will need sealed system repair, compressor replacement. Copper cap tube. Need 2 hrs. Office to reschedule ; ordrng 1 W11635510 (Compressor) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve) and 1 Wpw10143759 (UV dryer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Leander, TX 78641
Maurice R
Job Details: 10/09/2023
Arrived onsite for dishwasher no water. On inspection the unit is filling with water but not disturbed the water through the spray arm. Installed new pump and retested the unit. The unit is operating as designed now and no water detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Georgetown, TX 78628
Lou
Job Details: 10/09/2023
"Arrived on site to inspect washer not operating properly. Upon further inspection, the customer advised the unit would sometimes fill with water and when it did, the unit would make an electrical noise then shut down. I tilted the unit back and found the capacitor had popped. I removed and replaced the capacitor and placed the unit in diagnostics showing no error codes. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Liberty Hill, TX 78642
Miguel
Job Details: 10/09/2023
Arrived on site for dishwasher leaking. Customer had picture of leak on the floor. Unable to replicate. Diagnostics shows no errors and no leaks during testing. Replaced gasket to prevent call back. Verified operation. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Georgetown, TX 78633
Sterling
Job Details: 10/09/2023
On arrival to oven found need to uninstall unit to access harness for temp probe. Uninstalled with oven dolly and replaced the temp probe. Verified all harnesses are connected correctly and reinstalled unit. Ran bake at 350 to find current avg temp then recalibrated unit. 398 335 395 334. Calibration complete. Operational test good. Job complete. Collected remainder of payment. Check for 154.64 751565
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Killeen, TX 76542
Tyler
Job Details: 10/09/2023
Arrived on site for refrigerator not lvl and missing feet per customer on arrival. Upon further inspection I found this model didnt have standard leveling feet and had the roller style(all four rollers were intact and functioning). Leveled the unit and explained operation of doors opening and how the lvling style has changed over the yrs to the customer. Refrigerator working as designed call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Temple, TX 76501
Tyler
Job Details: 10/09/2023
"Arrived on site for washer making a screeching noise. upon arrival confirmed failure during spin test and traced noise back to cam and actuator. Actuator failed to transition cam into proper spin and cam got stuck and was grinding. Rep,aced cam and actuator and found washer working as designed with no noise present call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, TX 78701
Wesley
Job Details: 10/09/2023
Arrived onsite and found unit operating with failed sump and motor. Replaced sump and motor. Unit is now operating as designed. Advised customer on repair. All else checks good.
We serviced a
KITCHENAID RANGE
Model KSDG950ESS6
Near Moody, TX 76557
Jonathan M
Job Details: 10/09/2023
"Arrived on site for a range that is still having issues when using the timer function. Inspected unit and work area. The customer showed me a couple videos of what was happening, but I could not see if it was being pressed on the control panel. I tested the unit on a 400?F. Bake cycle several times and could not replicate the issue. I called Whirlpool Techline and spoke to Chris SR# 7737090152. He advised that because there have already been three trips and no replicated failures, he advised just to go ahead and replace the electronics on the range, and that if that did not fix the issue for the consumer, it would have to be an issue on the consumers usage side. I replaced the control panel, main control, and display control and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Kingsland, TX 78639
David Z
Job Details: 10/09/2023
Arrived on site to replace left roller to resolve disconnected roller. Replaced roller and axle and clipped to unit. Verified proper operation. Repair completed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Round Rock, TX 78665
Kimo
Job Details: 10/09/2023
Arrived onsite to install previously diagnosed and ordered pat. Upon arrival I installed the new control and tested the unit and found the uni operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 10/09/2023
WSR57R18DM02 Arrived to install previously diagnosed and ordered parts. I removed and replaced the failed return line and then installed the evaporator and compressor. I found the compressor had been damaged and would vibrate the entire machine. Office to order compressor and tech GC to inspect prior to schedule. No water connections to unit. ; ordrng 1 W11125124 (Compressor) and 1 TechInspect (Tech Inspect) and 1 GCO (GCO) and 1 2Hours (Sealed System)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Dripping Springs, TX 78620
Scott
Job Details: 10/09/2023
"Arrived on site ,replaced control and UI . Ran diagnostics all checked normal. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Kyle, TX 78640
Leonardo
Job Details: 10/09/2023
Arrived on site to test unit for burners sparking when igniting. Explained to client all burners spark when igniting one burner. Tested unit unit is running as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78744
Matthew
Job Details: 10/09/2023
Arrived onsite for fridge/freezer section not cooling properly . Upon arrival inspected unit. Found frost buildup in evaporator. Put in diagnostics and found heater not energizing. Issue in heater circuit and unit not defrosting. During inspection found model and serial tag missing. Cannot complete repair due to no model/sn tag to insure a good repair.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Austin, TX 78721
Joe Z
Job Details: 10/09/2023
Arrived on site to install previously ordered parts. Replaced outer panel. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL18IGX10
Near Blanco, TX 78606
Andrey
Job Details: 10/09/2023
"Arrived on site to test unit for noise, customer played a recording, noise is coming from compressor when it goes into high rpm, called tech line to diagnose further and document, per tech line noise is normal and no recommendations can be made for further repair SR#7737510832, customer also stated that ice is clumping up, removed ice maker and found valve not shutting all the way causing drip from the fill tube overflowing the ice maker, ordering valve rescheduled for ; ordrng 1 W11247640 (Mount kit) and 1 W11233375 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pflugerville, TX 78660
Blake
Job Details: 10/09/2023
Arrived on site to inspect side by side refrigerator. The ice container is broken. I am ordering the container to resolve. The ice maker is in the off position. I turned it on and tested. The ice maker is running and filling properly. No leaks observed during service. Office to order parts and schedule service. ; ordrng 1 WPW10558424 (Ice maker container)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Cedar Creek, TX 78612
Joe Z
Job Details: 10/09/2023
Arrived on site for tripping breaker. Upon arrival. Test unit and breaker Tripps as soon as unit is plugged in. Found pinched wire between side panel and chasing. Corrected issue. Test unit and is ope as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Buda, TX 78610
Andrew
Job Details: 10/09/2023
Arrived on site to test unit for noise. Found blower wheel is cracked and when heated causes expansion and rubbing. S healed for 10/13. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Meadowlakes, TX 78654
Maurice R
Job Details: 10/09/2023
"Arrived onsite for dishwasher not cleaning or heating correctly. On inspection the heating element never energized during diagnostics cycle. Did a physical check on the heating element and there are marks of ware on it, it ohmed out at 10 ohms. I installed a new element and a control board. Went back to diagnostics mode and during the diagnostic mode the pump stopped pumping water. Now ordering new pump to,return on 10/16/23; ordrng 1 WDT730PAHZ0 (Pump & motor)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78633
Sterling
Job Details: 10/09/2023
On arrival verified complaint of no light in Mw. Found bulb was bad. Replaced bulb and turned power back on. Operational test good light is now on. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78754
Wesley
Job Details: 10/04/2023
Arrived onsite and observed heathy ice production and no leaking. All checks good. Advised maintenance on findings. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78704
Scott
Job Details: 10/04/2023
Arrived on site for noisy dryer . Found unit vibrating loudly . Adjusted leveling feet . Unit is performing normally. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78704
Scott
Job Details: 10/04/2023
Arrived on site for dishwasher not drying . Found knock out in disposal still in . Removed knock out . Unit is draining . No water leaks detected at this time. Job complete
We serviced a
AMANA WASHER
Model NTW4519JW2
Near New Braunfels, TX 78130
Andrey
Job Details: 10/04/2023
"Arrived on site to replace previously diagnosed basket, replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Seguin, TX 78155
Andrey
Job Details: 10/04/2023
"Arrived on site to test unit for rust, customer stated that the handle has rust on it, tested unit found handle is oxidized and has a rust on it, unit still with in the 30 day cosmetic warranty, ordering handle, office to reschedule ; ordrng 1 W10708004 (Handle)"
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near Seguin, TX 78155
Andrey
Job Details: 10/04/2023
"Arrived on site to test unit for rust, tested unit found oxidation to all stainless steel surfaces and many little rust dots, called tech line to document, per tech most of that can be removed with afresh cleaning solution SR#7737483025, customer will contact builder and trade partners to get unit replaced, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Seguin, TX 78155
Andrey
Job Details: 10/04/2023
"Arrived on site to test unit for not cooling properly, tested unit found evaporator completely frozen over in solid ice do to water from melting ice, broke out the bottom drawer and noticed that defrost is not even attempting to activate, advised customer to defrost unit completely and heater harness assembly and control will need to be replaced, ordering parts office to reschedule ; ordrng 1 W11566851 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near San Marcos, TX 78666
Andrey
Job Details: 10/04/2023
"Arrived on site to test unit for not cooling, tested unit found compressor running but no frost pattern on the evaporator, will need to replace compressor and potentially a pre cooler, ordering compressor, pre cooler, dye drier and access valve, rescheduled for 10/11; ordrng 1 W11557671 (Compressor) and 1 W11644054 (Pre cooler) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ1
Near San Marcos, TX 78666
Andrey
Job Details: 10/04/2023
"Arrived on site to test unit for gas leak, tested unit found no gas smell present when walking into home, customer stated that when they use oven thats when the smell is most noticeable, tested unit found air mixture shutter all the way open on bake and broil burners causing a uneven flame and some gas not to burn up, adjusted shutter and tested unit unit is now running as designed without excessive gas smell, explained to customer that at times residual gas smell can be noticed but running exhaust vent when using unit helps, call safety to report my findings SR#7737428263, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD01
Near Buda, TX 78610
Andrew
Job Details: 10/04/2023
Arrived on site to test unit for not cooling. Found dye drier was leaking. Installed new drier and charged system with nitrogen. Applied bubble solution to all potential leak points and found no signs of any other leak. Vacuumed system and charged to specs with 5oz of r134a. Evap frost pattern developing as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRB533CZJW00
Near Waco, TX 76701
Jonathan M
Job Details: 10/04/2023
Arrived on site for a refrigerator that has frost buildup and had a top piece fall in the freezer section. Inspected unit and work area. Did confirm frost buildup in the freezer and found that the evaporator cover was sitting on the top two drawers of the freezer. checked above it and found the screw holes had been completely stripped. I called Whirlpool Techline and spoke to Jonathan SR# 7737484962. He had me send him several photos of the damage and ask the customer for the delivery date since the invoice date was from August 1. He did advise that that may or may not cause an issue with resolution but advised that the unit would be sent to review. he advised that whirlpool be in contact with myself or the customer depending on the next steps. Car complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Austin, TX 78729
Kimo
Job Details: 10/04/2023
"Arrived onsite for a refrigerator that is not cooling in the RC. Upon arrival I found that temps in the RC and room temp. Upon further inspection I found that the back of the freezer was covered in ice along with the fan blades. I gained access to the Evap and found more ice I removed the ice and found that the fan tuned on and ran normally, I tested the defrost heater and found it good along with harness going to it. Upon further inspection I found a screw clogging the drain hole in the drain pan after removing it and tested that it drains properly I monitor the unit and found that a frost pattern formed. I advised the customer that the unit will take approximately 24hrs. To get back down to operating temperature in the fc at it is as if it is started from the beginning again"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78745
Leonardo
Job Details: 10/04/2023
"Arrived on site to test unit for not cycling, upon closer inspection float was stuck up, making unit think it was full of water. Secured float, tested unit, unit filling and cycling as designed. No leaks present at this time. Job complete."
We serviced a
JENN-AIR RANGE
Model JGS8860BDP18
Near West Lake Hills, TX 78746
Leonardo
Job Details: 10/04/2023
Arrived on site to replace module. Replaced module and found left side clicking now. Like I advised customer from the beginning it might be all that parts needed. Will need to order new left side switch harness. Melissa will need to figure out how much to charge. Office to reschedule ; ordrng 1 WPW10181456 (Left harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Austin, TX 78735
Leonardo
Job Details: 10/04/2023
"Arrived on site to change console for the short found on previous trip. Replaced old console with new console, tested unit unit is running as intended. Job complete"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/04/2023
Arrived on site to test unit for front large burner not igniting. Upon arrival customer canceled appointment at arrival. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/04/2023
"Arrived on site to test unit for door falling and not being square in place. Upon closer inspection door works as intended it opens and closes as intended. Installation missed securing bracket on the right side, and then elevated front legs to make unit touch at top. Job complete."
We serviced a
KITCHENAID RANGE
Model KOSE500ESS20
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/04/2023
"Arrived on site to test unit for rust on panel, upon closer inspection found rust on panel. Replaced with new panel. Tested unit unit running as intended. Job complete."
We serviced a
ADMIRAL DRYER
Model AED4675YQ1
Near Austin, TX 78745
Scott
Job Details: 10/04/2023
Arrived on site for dryer not heating . Found high limit thermostat has failed . Replaced thermostat. Unit is now heating . Highly recommended customer get vents cleaned . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78724
Joe Z
Job Details: 10/04/2023
Arrived on site for icemaker not operating. Upon arrival inspected unit and tray is stuck in harvest position. Checked voltage at harness and is correct. Need to replace icemaker. Replaced icemaker W11546935. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Austin, TX 78724
Joe Z
Job Details: 10/04/2023
"Arrived on site for unit not operating. Upon arrival, inspected polarity and getting 117v from L1-N and L2-N, and 235v from L1-L2. Found that when starting unit the motor hums then quits turning. When turning the drum manually by hand the motor begins. After trying unit several times the motor operates. Need to replace motor. Ordering motor office to reschedule ; ordrng 1 W11549461 (Motor)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78735
Scott
Job Details: 10/04/2023
Arrived on site for thumping dryer . Found large amounts of adhesive located where rollers make contact on drum . Removed glue and replaced rollers . Unit is quiet now . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS09
Near Austin, TX 78722
Joe Z
Job Details: 10/04/2023
"Arrived on site to install previously ordered parts. Replaced fc door, gasket and nameplate. Used heat gun to form new gasket correctly. Job complete"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Austin, TX 78723
Joe Z
Job Details: 10/04/2023
Arrived on site for oven not operating. Upon arrival found inspector was not turning oven knob to correct position to operate. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Round Rock, TX 78665
Wesley
Job Details: 10/04/2023
Arrived onsite and removed the compressor and drier. Installed new non uv drier. Inspected new compressor and found stem split on the head of the compressor. Plastic visible under the split rendering any repair to the stem not possible. Ordering new compressor to repair. Office to track part and reschedule ; ordrng 1 W11592010 (Compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78754
Wesley
Job Details: 10/04/2023
Arrived onsite and found unit operating with failed wash motor. Replaced sump and motor. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Austin, TX 78758
Wesley
Job Details: 10/04/2023
Arrived onsite and found unit operating with failed fan space foam obstruction. Modified the foam to accomdate the fan blade. Unit is now operating as designed. All else checks good.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Austin, TX 78759
Wesley
Job Details: 10/04/2023
Arrived onsite for no motor function and open motor error. Found harness to motor dislodged. Repaired by securing the Motor harness at the motor. Unit is now operating as designed. All checks good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Harker Heights, TX 76548
Tyler
Job Details: 10/04/2023
Arrived on site for washer needing previous diagnosised valve. Upon arrival reconfirmed failure and installed valve. Tested u it after reset and found no leaks and washer working as designed. Call complete