Service History 108

We serviced a
ROPER WASHER
Model RTW4516FW2
Near San Marcos, TX 78666
Brandon
Job Details: 09/24/2021
"Arrived on site for customer complaint of unit leaking while not in use, found sediment and debris in water valve, primarily hot valve side, causing valve to leak. Informed customer of my findings,
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Andice, TX 78628
Kayman
Job Details: 09/24/2021
Arrived onsite for range with dented panel. I replaced the panel with new. I tested the unit on both cooktop and oven. Both operated as designed. No gas leaks detected during service. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FB0
Near Killeen, TX 76542
Tyler
Job Details: 09/24/2021
Arrived on site for microwave not turning bulb off under unit. Upon arrival found no error codes. After further testing I found ACU had failed causing bulbe to relieve constant voltage.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Austin, TX 78705
Leonardo
Job Details: 09/24/2021
"Arrived on site for install of previously diagnosed parts. Installed new infinite switch on front right. Tested unit, unit tests good, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
David Z
Job Details: 09/24/2021
"Arrived on site to diagnose dryer that was not running. Unit clicks if you try and start it, but does not engage the motor. Disassembled unit and found belt was broken and tripped belt switch. Replaced belt and retsted unit. Verified unit working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
Taylor M
Job Details: 09/24/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Cedar Park, TX 78613
David S
Job Details: 09/24/2021
Arrived on site for RF not cooling unit. We performed a temp test with air probe and for temps in rc at 35 degrees. We gained access to freezer evaporator and found a good frost pattern and all vent and dukes clear and clean (no airflow issues). Unit operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Killeen, TX 76542
Tyler
Job Details: 09/24/2021
Arrived on site for icemaker not making ice and RC compartment. Upon arrival found temperatures in FC & RC at zero and 37? actual. After further testing I found that the icemaker had a small amount of ice blocking inside the tray preventing the icemaker from rotating around I was able to clear the blockage and inform customer of findings and found the icemaker harvested around as designed after that.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Round Rock, TX 78681
Taylor M
Job Details: 09/24/2021
"Arrived on site to diagnose water dispenser not dispensing water as designed, I gained access to the dual valve in the refrigerator compartment and found that the output to the dispenser is bad, I replaced it and have regained flow of water to the dispenser but it is very weak. I gained access to the single valve at the back and found that there is calcium build up that is coming from the valve at the wall, I replaced the single valve and calibrated the flow at the dispenser and now the unit is operating properly as designed. I instructed the customer that they would have to look into a water softener as the problem will occur again. Job complete."
We serviced a
FRIGIDAIRE RANGE
Model FFGF3013LWD
Near Dale, TX 78616
Brandon
Job Details: 09/24/2021
"Arrived on site to replace ignitor and check for gas leak, found gas leak at gas supply line, informed customer.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS6
Near San Marcos, TX 78666
Andrew
Job Details: 09/24/2021
"Arrived on site to test unit for top rack issues. Found right adjuster broken and retaining clips missing. Office to reschedule. ; ordrng 2 WPW10195840 (Positioner)s"
We serviced a
UNKNOWN UNKNOWN
Model W1234567
Near Killeen, TX 76549
Al
Job Details: 09/24/2021
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near Kyle, TX 78640
Brandon
Job Details: 09/24/2021
"Arrived on site for customer complaint of light not working inside oven, I removed back panel and found wire shorted to ground coming off of socket, i replaced socket, found light still not working, found failed control, ordering control. ; ordrng 1 W11528249 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near New Braunfels, TX 78130
Andrew
Job Details: 09/24/2021
"Arrived on site to test unit for not drying dishes , tested unit found loose connections on heating element, secured connection, tested unit,unit now working as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near New Braunfels, TX 78130
Noah D
Job Details: 09/24/2021
"Arrived on site to inspect unit for issues with error codes, upon inspection found the broken connector replaced connector and tested. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near New Braunfels, TX 78130
Noah D
Job Details: 09/24/2021
"Arrived on site to inspect unit for not illuminating light under unit, upon inspection found a relay burnt on control causing repeat issues, replaced control and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Noah D
Job Details: 09/24/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit was not making ice due to a bad motor, replaced motor and tested unit. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Austin, TX 78725
Matthew
Job Details: 09/24/2021
Arrived onsite for refrigerator tripping breaker. Breaker is tripping about once a week to 2 weeks. Suspected pinhole leak in heater causing fault. To replace heater had to remove evaporator. Evacuated system and installed access valve and dryer. Removed evaporator and replaced heater. Charged system to spec and Equalized at about 55psi. Running psi@ 2 and 130. Unit is cooling. Unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78704
Luis
Job Details: 09/24/2021
Arrived on site for water leaking. Removed ice bin found crack on icemaker tray diagnosed unit will need a new icemaker. ; ordrng 1 W10908391 (Icemaker) and 1 Lmonly (Lm only)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV
Near Cedar Park, TX 78613
Taylor M
Job Details: 09/24/2021
"Arrived on site to diagnose a refrigerator not dispensing ice properly, upon arrival I gained access to the freezer compartment and verified functionality of the ice maker, the customer informed me that the unit doesnt dispense ice, I utilized a cup and found that the unit is functioning properly as designed. If the issue comes back then we will need to return with the dispenser motor. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78738
Robert
Job Details: 09/24/2021
"Arrived on call for complaint of no ice or water, found the water line frozen adjust placement of water lines and removed ice, ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78730
David Z
Job Details: 09/24/2021
Arrived on site to follow up on dishwasher that was not draining. Replaced disposal section of hose due to other half being replaced last time. Unit had excessive buildup in the lines keeping the unit from draining. Replaced and retested unit. Verified unit is working as designed and draining properly. Advised on using high temp options on regular or heavy cycles for best clean. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Kempner, TX 76539
Al
Job Details: 09/24/2021
Arrived on site and inspected range not heating. Confirmed the complaint and found the bake element was broken not allowing the unit to reach optimal temperatures. R&R it and unit began heating as designed. Customer satisfied. Job complete
We serviced a
WHIRLPOOL DRYER
Model LER4634JQ1
Near Killeen, TX 76549
Tyler
Job Details: 09/24/2021
"Arrived on site for dry not heating but still turning on. Upon arrival found stable 240v connection. After further tests I found all heating hardware oh,Ed out within specs. I then found timer only sending 120 instead of the needed 240 to all components. I replaced timer reassembled and tested unit. Found unit heats as designed call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Nolanville, TX 76559
Tali W
Job Details: 09/24/2021
"On site for dishwasher not drying. In diagnostics, found F5E2 door stuck closed due to not opening door between cycles. Ran diagnostic cycle. Unit is functioning as designed and heating element is turning on. Informed customer that Whirlpool recommends using rinse aid to allow water to bead off of dishes and tub, which helps during dry cycle since dry timing is shorter than that of older units. Also, that once the cycle is finished, to slightly open the door to help prevent too much condensation from forming on top of tub and then falling on top of dishes and to use the high temp and heat dry when selecting a cycle. Documented with techline online SR# 7731786340. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5HVEXVB02
Near Killeen, TX 76549
Tyler
Job Details: 09/24/2021
Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival I found unit was plugged in and lights on but nothing is running. After further inspection I found tstat had failed to allow unit to operate correctly. After replacing tstat I rechecked all components. Found evap coil frosting over with even healthy frost across entire coil. Found amperage to compressor was stable around 1amp after access start device wires while unit was reassembled to allow proper airflow to compressor. Cleaned the coils to ensure proper airflow to compressor. At this time sealed system is. Not needed. Unit will need 24 hrs to cool
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Temple, TX 76502
Tali W
Job Details: 09/24/2021
"On site to install previously diagnosed parts. Found the drive system components seized up and not removable. I tried cutting the wash plate off but the hub was also seized. The washer would require a complete rebuild consisting of the gearcase, outer tub, basket, filter, filter screw, washplate, hub, hub screws, control, and a second tech labor authorization.Office to reschedule.; ordrng 1 W10752719 (Basket) and 1 W11219115 (Outer tub) and 6 WP8533953 (Screws)s and 1 WPW10215093 (Filter) and 1 WP8533928 (Filter screw)"
We serviced a
MAYTAG WASHER
Model MHW4300DW0
Near Cedar Park, TX 78613
David S
Job Details: 09/24/2021
Arrived on site for The door light is flashing and the power light will not come on. We put unit into diagnostics and found codes F3e1 water level sensor F9e1 long drain f8e0 steam valve error. We cleared codes and got door open the put unit though a diagnostics cycle all functions operating normally. Upon further inspection we found that the drain hose was kinked causing a drainage issue which causing the water level sensor to read incorrectly causing the unit to think it was flooding. That is why the door wouldnt open and the draining pump wouldnt turn off. We advised the customer to get a new drain hose one with a 90 degree bend at the machine connection. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Temple, TX 76502
Tali W
Job Details: 09/24/2021
"On site to install previously diagnosed part. Replaced bin thermistor. Watched normal cycle. Unit flushed, filled using sensing mode, recirculated, even frost pattern. Unit now functioning as designed. Call complete"
We serviced a
ROPER DRYER
Model REX6634RQ1
Near Belton, TX 76513
Tali W
Job Details: 09/24/2021
"On site for dryer not turning on. On arrival, found door switch broken and not engaging. Replaced door switch. Tested. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Moody, TX 76557
Jonathan M
Job Details: 09/24/2021
Arrived on site for a washing machine that?s making a loud sound and barely trickling water in one and rent cycle. Inspected unit and work area. Confirmed customers complaint and replaced the water valve. The unit began to work as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Belton, TX 76513
Tali W
Job Details: 09/24/2021
"On site for dishwasher not going into wash cycle. Found F4E3 wash motor fault. Wash motor through harness 8.9 ohms within spec. With wash motor unplugged, control sending 120VAC. When plugged in, found wash motor shorting out control, not sending proper voltage. Replaced sump & motor assy and control. Found new control defective not allowing unit to power on. Ordering control for return. Office to reschedule. ; ordrng 1 W11305303 (Control) and 1 W11162736 (Console)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Salado, TX 76571
Tyler
Job Details: 09/24/2021
Arrived on site for washer leaking water during use. Upon arrival I found no error codes and diagnostics after verifying the hoses and water valve are intact and not leaking I then ran multiple tests on the unit after extensive visual tracks I found that the drain line that bridges the gap between the drain hose and the pump itself is cracked behind the unit will need office to reschedule once availability of part is known I did inform customer that the part is currently out of stock and we did not have an ETA.; ordrng 1 W11553446 (Internal drain hose (between pump and drain hose))
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near West, TX 76691
Jonathan M
Job Details: 09/24/2021
Arrived on site for a dishwasher that?s flashing an F2 E2(User Interface - no response from UI) error code. Inspected unit and work area. Confirmed the customers complaint and replaced the user interface. Tested the unit in a normal wash cycle and the unit began to run and work as designed with no error codes present. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Temple, TX 76504
Tali W
Job Details: 09/24/2021
On site to install previously diagnosed parts. Replaced both LED modules. Unit now functioning as designed. Call complete.
We serviced a
KENMORE MICROWAVE
Model 790.8037331
Near Georgetown, TX 78633
Lou
Job Details: 09/24/2021
"Arrived on site to inspect microwave with no power. Upon further inspection, I tested the voltage at the outlet and got 120V. I removed the unit from the wall and removed the cover and found the fuse burnt out. I tested ohms to the thermostats and found the transformer thermostat was open. I recommended that the customer replace the switches due to the fuse being burnt out.Job completed."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/24/2021
Arrived on site for dryer making abnormal noises. Inspected unit and work area. Verified sound and disassembled unit. Found screw stuck in felt. Removed screw and assembled front. Checked all other moving parts and found all working as des. Assembled unit and tested operation. All tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/24/2021
Arrived on site for Not Making Ice - Refrigerator. Placed in diagnostics and ran test 57. Harvest would not complete. Ran test 56 and got E2 motor failure. Water line was free and water came out when line was disconnected from valve. Ice box fan was spinning g and fascia heater was on. Ice maker heater passed. Removed ice maker and installed new ice maker. Ran test 57 and got and harvest completed. Ran test 56 and got E0. Ice maker working as designed. Informed customer to dump any ice produced between now and tomorrow morning. Job completed.
We serviced a
MAYTAG WASHER
Model MHW7000XW0
Near Georgetown, TX 78633
Lou
Job Details: 09/24/2021
"Arrived on site to inspect washer water leak. Upon further inspection, the customer advised that after every wash, they clean the unit bellow and inner door glass and will come back and find water in the bellow again. I found the unit completely dry and advised that they havent used the unit in approximately one week. Also, customer advised that they have found water leaking at the bottom the door. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. Due to the water leak at the bottom the door, I recommended that the bellow be replaced due to age of the unit. I removed and replaced the bellow and retested t(e5 unit and it is operating as designed. No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Noah D
Job Details: 09/24/2021
"Arrived on site to inspect unit for not opening dispenser door during operation, upon inspection found the kickback spring missing, replaced door and spring, all functions returned. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 09/24/2021
"Arrived on site to install previously diagnosed, ice maker, ice box fan, control board, and FC light module, installed parts, tested unit,unit working as designedno leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Leander, TX 78641
Wesley
Job Details: 09/24/2021
Arrived onsite for noisy air baffle control. Replaced dampner. Unit is now operating properly and quietly. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Temple, TX 76502
Tali W
Job Details: 09/24/2021
"On site for washer having sheet stuck under agitator. I was able to remove sheet, but found the agitator bolt seized onto gear case. Ordering gearcase, agitator, agitator screw. Office to reschedule. ; ordrng 1 W10752187 (Agitator screw) and 1 W11455453 (Gearcase) and 1 W10909670 (Spanner nut) and 1 W10734521 (Slider) and 1 W11027980 (Screw) and 1 W11032711 (Thrust washer) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HC0
Near Cedar Park, TX 78613
Taylor M
Job Details: 09/24/2021
"Arrived on site to diagnose dryer with rattling noise, upon arrival I gained access to the dryer and was able to replicate the noise after some time, I removed the top and front of the unit, I found that the noise is coming from the roller wheels at the front of the unit, I replaced them and now the unit is not making any further noise, I instructed the customer that he should have the vent cleaned as well due to improper air flow to the unit which could cause the clothes not to dry properly. Job complete."
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Buda, TX 78610
Jacob
Job Details: 09/24/2021
Arrived onsite for unit not heating up properly and staying at temperature. Looked at the unit and found that the customer had a black mat at the bottom of the unit blocking the heat from rising. Took the mat out and turned on the unit and unit is heating. No issues at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS02
Near Austin, TX 78738
Robert
Job Details: 09/24/2021
Arrived on call for complaint of not dispensing water. Found the pads not working.After installation test operation.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS
Near Austin, TX 78726
Justin
Job Details: 09/24/2021
"Arrived on site for a dishwasher throwing a F9E1 error code and leaking. Upon arrival I found the unit already pulled out. I put the unit into diagnostics mode and found stored error code F9E1 for no drain. I cleared the error codes. I then ran a test cycle and found the unit leaking from the back at the heater. Upon further inspection I found the heater bushing going bad. Per the service pointer W11540964 the heating element needs to be replaced. I found the cycle running as designed though, and no drain issues. The drain was getting 120VAC. I gained access and removed the drain and found it in good shape, and no clog. I found no issue with the drain line either. This indicates only the heater needing replacement.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2866PF9A
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/24/2021
Arrived on site for refrigerator not producing ice and water not as cold. Measured temperature in RC and found at 37?. Gained access to Ice box evaporator and found good frost pattern. Reassembled ice box and performed diagnostics mode on ice maker. Ran fill cycle and ice harvest. Found all working as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/24/2021
Arrived on site to install previous diagnosed part. Removed failed ice container and installed new. Tested dispenser operation on cube and crushed. Found all working as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model IBS550PWW00
Near Austin, TX 78729
Justin
Job Details: 09/24/2021
Arrived on site to install previously diagnosed parts. I installed the new fuse and then preheat the unit. The unit is now working as designed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Round Rock, TX 78681
David S
Job Details: 09/24/2021
Arrived on site for damaged dryer cabinet. We gained access to the unit and disassembled it. Removing front panels with door and installing door and all components related to it on the new front panel. We then removed the main harness from the unit along with Bulkhead and motor after getting the drum and belt out of the way. Then installed them into new cabinet along with the new front panel and top cover. We reconnected the harness making sure to double check that the condenser where seated properly. Then tested unit after putting it back in the laundry room and counting vent tube. Unit operating as designed. We need to order a new plastic drum bearing blue to it being broken when we got there. ; ordrng 1 279441 (Ring bearing) and 1 350930 (White)
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near San Marcos, TX 78666
Andrew
Job Details: 09/24/2021
"Arrived on site to test unit for latch not engaging. Verified latch was needed. Replaced latch, tested unit and found gearcase was leaking. Needing gearcase, splutch kit and belt. Office to reschedule. ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Splutch kit) and 1 W11239857 (Belt)"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP00
Near Austin, TX 78733
Kevin
Job Details: 09/24/2021
"Arrived on site replaced control panel diagnosed on previous visit. After replacement and programming oven it is operating properly took pictures of microwave and oven heating. job complete"
We serviced a
WHIRLPOOL OVEN
Model KFGC506JSS01
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/24/2021
"Arrived on site for range oven for turning black with soot. Inspected unit and work area. Gained access to bake orifice and found orifice was not switched to LP. Removed wrong orifice and installed new. Found broil was not switched either. Installed correct orifice on broil. Tested cook operation and found incorrect flames. Found simmer orifice was not correct and valve was not adjusted. Checked all orifice on cooktop and found incorrect LP orifice on burners. Corrected orifice and adjusted burner valves. Tested operation, all, tested good."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS
Near Dripping Springs, TX 78620
Jacob
Job Details: 09/24/2021
Arrived onsite for the middle burner not being converted with an LP kit. Did not have the correct tool to remove old lp from the middle burner. Requires a 7mm open wrench or socket. Rescheduled with customer. ; schdld next appmnt for 9/28 TUE !
We serviced a
GE WASHER
Model GTW465ASN1WW
Near Leander, TX 78641
Kayman
Job Details: 09/24/2021
Arrived onsite for washer not spinning properly. Upon arrival I filleted the unit back. I found the drive belt was splitting and crooked on the pulley wheel. After further inspection I found the harness broken for the speed sensor. I replaced the speed sensor and belt. I tested the unit in normal speed wash. The unit is working as designed at this time. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Jarrell, TX 76537
Lou
Job Details: 09/24/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, access valve and UV dye drier. When I went to replace the evaporator, I found that the FC liner at the back of the evaporator was melted and showing insulation and wiring. I contacted techline and advised of my findings.
We serviced a
JENN-AIR OVEN
Model JJW2430DS02
Near Austin, TX 78731
David Z
Job Details: 09/24/2021
Arrived on site to install new console to resolve stuck key error. Replaced console and set model. Verified unit is working as designed and verified via bake. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Lampasas, TX 76550
Al
Job Details: 09/24/2021
"Arrived on site and inspected freezer lighting issues. Found the unit had several air gaps in the freezer cabinet, so I used silicone to fill the gaps on the entire perimeter of the freezer cabinet. Unit is now free of any unnecessary air gaps that were causing the malfunctions. Customer satisfied Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ER8YHMXSL01
Near Austin, TX 78704
Luis
Job Details: 09/24/2021
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78758
David Z
Job Details: 09/24/2021
"Arrived on site to diagnose dryer that is shutting off at times. On arrival spoke with resident who advised me it often takes 2 cycles to dry items, and on the 2nd cycle sometimes the unit loses power. Checked airflow and found partial restriction. Checked temps for proper cycling and found temperature is not dropping quickly, and is slowly creeping higher. Advised maintenance to investigate the vent and open up airflow, unit appears to be working as designed but is overheating due to poor airflow. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78729
Justin
Job Details: 09/24/2021
"Arrived on site for a dishwasher with the clean light flashing. Upon arrival the customer stated the unit would not drain. I tried manually draining, but nothing happened. I then put the unit into diagnostics mode and found stored error codes F10E2 for vent wax motor electrical problem and F9E1 for no drain. I ran the unit through a diagnostics cycle and found it still not draining at the end nor the vent coming on. I then drained the unit with my wet vac. I gained access to the drain and removed it. I found no clog, and the pump in good shape. I found the drain line routed correctly. I then checked voltage to the drain pump while running it, and found the correct 120VAC. This indicates a faulty drain pump. I am ordering both the wax motor and drain pump to return and install. Will return with the control to install as well on the potential wax motor/control issue. Office to reschedule. ; ordrng 1 W11412291 (Drain Pump) and 1 W11416460 (Vent) and 1 W11545539 (Vent Gasket)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2665XEM7
Near Liberty Hill, TX 78642
Kayman
Job Details: 09/24/2021
Arrived onsite to install previously diagnosed parts. I installed the inlet valve but still no water dispensing. I replaced the reservoir and water is now dispensing but it will continue to dispense for about 5 secs after the pad is disengaged. I replaced the main control in attempt to remedy this because it sounds like the units water system is being energized for that 5 secs. After replacing the control the unit still has the same symptom. I found the pad (W10334813 ) would need to be replaced to correct the issue. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Wesley
Job Details: 09/24/2021
Arrived onsite for not filling with water and found unit operating as designed. All checks good. Advised customer on findings. Advised that repeat symptoms we will return with a valve and wash motor.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78734
Jacob
Job Details: 09/24/2021
Arrived onsite for unit not power on. Checked the unit for voltage and the correct 240v was getting to the unit. Replaced console. Tested the unit. Unit turned on. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MAH3000AWW
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/24/2021
Arrived on site for NOT DRAINING - DID COMPLETE CYCLE - was getting a bit noisy during the spin cycle. Placed in regular cycle and allowed washer to fill. Set to spin / drain and washer drained as designed. Removed rear cover to access drain pump and tested resistance and pump was receiving proper voltage. Reconnected harness to pump and set to fill and drain again. Washer draining as designed.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Del Valle, TX 78617
Matthew
Job Details: 09/24/2021
Arrived onsite for range not functioning. Upon inspection found oven not functioning. Found harness connector to element loose. Secured connector and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Kyle, TX 78640
Brandon
Job Details: 09/24/2021
"Arrived on site for customer complaint of unit not working, found water supply was shut off to unit, I tuned on water supply, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78734
Jacob
Job Details: 09/24/2021
"Arrived onsite for unit not draining and not heating. Tested the unit and unit did not drain. Upon further inspection, found that the drain line was coupled with another piece of hose from a plumber the customer had out to connect the hose to drain. The line that was attached was crushed due to the clamp being over tightened. Let customer know that the plumbers need to be contacted once again to get the hose replaced. Also checked the unit for not drying. Put unit through testing and got all the way to the heating element and heating element turned on with no issues. No other issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Austin, TX 78731
David Z
Job Details: 09/24/2021
Arrived on site to diagnose refrigerator that is not cooling and had some ice build up. Found ice on back panel due to unit not defrosting. Removed evap cover and found one of the wires for the defrost heater disconnected from the moles connector on the back. Seated and verified contact for wire on molex. Steamed out ice and checked defrost via control. Verified unit working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near Austin, TX 78721
Scott
Job Details: 09/24/2021
Arrived on site for poor drying performance. Ran air flow and temp checks . Found poor air flow . Recommended customer get vent cleaned . No lint build up at time of service. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Buda, TX 78610
Leonardo
Job Details: 09/24/2021
"Arrived on site for complaints of damaged and/or missing parts. Found that the bezel was loose. Will need new bezel to complete, office to reschedule.; ordrng 2 W10853046 (Bezel)s"
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS02
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/24/2021
"Arrived on site to install previously diagnosed parts. Took picture of model and serial for quick pics. Gained access to UI and removed. Went to install new UI and found display and connectors completely different from one another.Ordering another UI to return and complete the repair along with new control to be installed . .; ordrng 1 W11396218 (Stainless Console)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Georgetown, TX 78628
Tommy
Job Details: 09/24/2021
"Arrived onsite for previously diagnosed parts. Upon arrival turned unit off at breaker, removed tubes and valve and replaced proceeded to test and use leak detection bubbles throughout. Found unit to be operating as designed no signs of leaks during service. Job Completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78703
Luis
Job Details: 09/24/2021
"Arrived on site for no cool in fresh food section. Found evaporator incased in ice,defrosted evaporator replaced defrost thermistor secured thermistor to correct location on suction line,replaced fan scroll,changed defrost setting to basic.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Dripping Springs, TX 78620
Robert
Job Details: 09/24/2021
Arrived on call to replace previous diagnosed part. After installation test operation.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78728
Justin
Job Details: 09/24/2021
Arrived on site for a dryer that was making a loud noise. I tested the unit and could hear a large screech. I gained access to the inside of the unit. I found moisture build up and rust on the bottom left roller. I found this was causing the noise. I installed the new rollers and then tested the unit. The unit is now running as designed. I also found the unit had poor airflow. This is what most likely caused the moisture build up. I informed the customer on my findings.Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Cedar Park, TX 78613
Taylor M
Job Details: 09/24/2021
"Arrived onsite to diagnose washer that is not spinning during the spin cycle, upon arrival I gained access to the unit and tested the service diagnostics cycle and found that the unit doesnt spin properly during the spin cycle, the motor shuts off before it can get up to proper speed, I tested the windings and found CW winding to be out of range at 4.7, I verified the capacitor mF and found it checked good. I ran the unit in a manual spin and checked the j10 voltage and found it drops between 120 to 60 and then cuts off to 0 before I manually switch it off. I am ordering the control due to a faulty testing control and a motor and lower harness just in case. Office to reschedule return service when the parts arrive. ; ordrng 1 W11026785 (Motor) and 1 W11130932 (Lower harness) and 1 W11543998 (Control) and 1 Needs/autho"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Manor, TX 78653
Matthew
Job Details: 09/24/2021
Arrived onsite for range burners turning on and off. Upon inspection found customer was experiencing safety features of coil elements. Customer cooks on high temperature and is experiencing the temperature regulator in the coil. This is normal operation. Instructed customer on proper use and how to adjust cooking temperature to limit the ?cool down ? period. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78727
Justin
Job Details: 09/24/2021
"Arrived on site for a refrigerator not producing ice. Upon arrival the customer stated that when they use the water dispenser there is a loud noise. I tested the dispenser and it sounds like high water pressure. I checked the pressure at the wall and found changing it did nothing to the noise. I found the customer has very high water pressure in the home. I informed them this could be causing the chatter. I checked temps and found the FC at 1?F, the RC at 36?F, and the IB at 8?F. I put the unit into diagnostics mode and found stored error codes E2 for motor lost position. I then ran test 57 for a harvest and it ran through as designed. I ran a fill and it filled as designed. I checked the ice level sensor and it was reading not full, which is correct. I found no mechanical failure to the IM at the time of service. I advised the customer that this issue can be caused by an intermittently failing IM and/or UI. I informed them that I am going to quote him on these parts, but I could not guarantee a final repair with this. . ; ordrng 1 W11330971 (UI)"
We serviced a
WHIRLPOOL OVEN
Model KIRS608BSS0
Near Georgetown, TX 78626
Cliff
Job Details: 09/24/2021
Arrived on site to diagnose a range that is not heating properly. Found failed bake element and replaced it. Tested unit and found all is functioning properly at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Austin, TX 78717
David S
Job Details: 09/24/2021
"Arrived in site for Ref No Cool, frosting over in back Of fridge. We gained access to the rc evaporator found normal frost pattern. We then gained access to the back of unit and tested the rc evaporator thermistor at the control and found that it was reading .5 Kohms, Over 90 degrees in rc when it was about 38 degrees. We then removed flailing thermistor and installed new one and rested the new one at the control and found it to be reading 5.6 Kohms (45 degrees) and dropping. We tried to reinstall the evaporator cover and found the metal clips broken. We are ordering a parts research for the metal clips. Called techline and documented the repair and received sr# 7726036619. The office will reschedule when we have eta on the part.; ordrng 1 Metalclip (Goes on the rc evaporator cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Kyle, TX 78640
Kevin
Job Details: 09/24/2021
"Refer customer back to whirlpool. Arrived on site and found icemaker is off again, customer says they turn it off because icemaker stopped producing. Powered on icemaker held reset button down for five seconds Icemaker dispensed ice it had in the tray and refilled with water. reported Recurring Issue to techline there is no other known correction then pressing reset button if needed, job complete. 7731826724"
We serviced a
FRIGIDAIRE FREEZER
Model FFFH20F2QWC
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/24/2021
"Arrived on site for standup freezer not freezing. Inspected unit and work area. Unit was unplugged at time of service and disassembled . Powered unit on and found compressor and fan not running. Measured voltage going to temperature control and found 120 volts. Measured voltage going out and found none. Jumped temperature control and monitored frost pattern on evaporator and found frost developing. Found failed temperature control. Removed failed control and installed new. Assembled unit, found left rubber evaporator seal and 3 screws missing. Missing seal or screw will not cause a failure. Found unit cooling as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW
Near Cedar Park, TX 78613
David S
Job Details: 09/24/2021
"Arrived in site for LCD on dryer not working - goes blank from time to time. Sometimes it works, sometimes it doesn't. We gained access to the unit. Turned it on and confirmed that the led screen blank. We then against access to the back of the console panel/UI and uninstalled the old UI and installed then new UI . We then performed the UI calibration procedure. We tested unit on time dry and it operated properly. Tested unit on normal and it operated as designed.job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Lampasas, TX 76550
Al
Job Details: 09/24/2021
Arrived on site and inspected ice maker not making ice. Customer advised since the last technician lowered the temperatures the unit has produced ice as designed. Checked ice container and it was full. Checked test 56 in diagnostics and there were no ice maker error codes. Customer satisfied. Job complete . No parts needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Leander, TX 78641
Kayman
Job Details: 09/24/2021
Arrived onsite for refrigerator freezing items in the RC. Upon arrival I could hear the damper making a grinding noise consistent with a failure. I will order the diffuser and return to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11239666 (UI)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78744
Leonardo
Job Details: 09/24/2021
"Arrived on site for complaints of oven not working. Found that door would not open. Found failed latch motor. Will need new latch motor to complete, office to reschedule.; ordrng 1 WPW10107820 (Latch motor) and 1 WP9761013 (Latch)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78759
Justin
Job Details: 09/24/2021
"Arrived on site for a washing machine making a loud noise. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and found not long after the tub began to ramp for a spin, the tub would begin to aggressively bounce around. Upon further inspection I found the unit a little unleveled. I leveled the unit and tested it again. I found the same issue. Due to this I am ordering the suspension to be installed. I also found that the washplate moved to freely on its own. I removed the washplate and ensured it was not stripped. I also found that the cam guard was hitting the cam. This indicates a possible gear case issue. I will be ordering the suspension to install first and see if it solves all issues. If not, we will need to install the gear case. Office to reschedule. ; ordrng 1 W11130362 (Suspension) and 1 W11454734 (Gearcase)"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78738
Robert
Job Details: 09/24/2021
Arrived on call to replace previous diagnosed parts. After installation test operation.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0
Near Leander, TX 78641
Wesley
Job Details: 09/24/2021
Arrived onsite and found unit operating with blown fuse.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Georgetown, TX 78626
Cliff
Job Details: 09/24/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found unit wasnt fully charged with refrigerant during previous repair. Inspected unit and found no evidence of refrigerant leak. Charged unit with proper amount of refrigerant and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78727
Justin
Job Details: 09/24/2021
Arrived on site to install previously diagnosed parts. Upon arrival the customer stated the unit had begun working again. I gained access to the evap to install the bi metal and found a lot of the previous ice had melted away. I cleared the ice and installed the bi metal. Due to the intermittent issue I also replaced the control. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78702
Matthew
Job Details: 09/24/2021
Arrived onsite for washer not powering on. Upon arrival powered on unit but cut off. Tried again but unit was non responsive. Found UI receiving voltage from control. Replaced UI. Powered unit and unit is responsive. Ran diagnostics and found stored error code F6e1 lost communication with UI. Ran diagnostics and unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS
Near Austin, TX 78733
Kevin
Job Details: 09/24/2021
Arrived on site and attempted to replace vent fan motor. ; ordrng 1 W11026534 (Bezel) and 1 W11098822 (Inner door)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Leander, TX 78641
Wesley
Job Details: 09/24/2021
Arrived onsite and tested unit for low gas pressure symptom and found unit has low pressure symptom as flame height is reduced with each additional burner in use. Spoke with Adrian at techline to document findings and referred customer to gas company to resolve pressure issue. Sr#7731826616
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78724
Scott
Job Details: 09/24/2021
"Arrived on site for dispenser issues. Found tap on dispenser not catching door . Replaced dispenser, ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/24/2021
Arrived on site to install previously diagnosed part. Removed vent and installed new vent. Placed in diagnostics and ran full diagnostics. At final cycle I opened the dishwasher and bottom spray arm had changed positions. Wash motor running as designed. Ran diagnostics cycle to check for error codes. None present. No leaks detected. Job completed.
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0HB2
Near Jarrell, TX 76537
Lou
Job Details: 09/24/2021
Arrived on site to install previously diagnosed and ordered parts. Per the previous techs diagnosis I removed the range cooktop and control panel due to both being damaged during installation. Tested the unit and it is operating as designed. Job completed.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Manor, TX 78653
Matthew
Job Details: 09/24/2021
"Arrived onsite to replace previously diagnosed parts. Replaced motor, wheel, housing, seal and screws. Tested unit and unit is functioning properly. No more grinding sound. Job complete"