Near Georgetown, TX 78633
Jonathan
Job Details: 02/05/2021
OVEN KITCHENAID KEMS309BSS01 Arrived on site to install previous diagnosed part. Gained access to control. Removed failed control and installed new. Reinstalled unit and tested operation. Preheated unit to 350° and found unit reached temperature within 15 minutes . Found all working as designed.
Near San Marcos, TX 78666
Richard
Job Details: 02/05/2021
MICROWAVE KITCHENAID KMBP100ESS03 Arrived onsite for the microwave oven door not closing properly and lamp will not come on. During testing found that the interlocks is what causing the issue. Will need to replace interlock switches and lamp. Parts already on order. Office to schedule ; eml tckt failed
Near Georgetown, TX 78628
Jonathan
Job Details: 02/05/2021
MICROWAVE WHIRLPOOL GT4185SKS3 "Arrived on site for built-in microwave not heating. Inspected unit and work area. Found minor dent on top of control. Removed unit and tested operation while monitoring amp draw. Found failed high voltage side. Will need to replace magnetron, diode and capacitor. Removed failed high side and installed new. Tested operation and found abnormal noise. Disassembled unit and inspected fan. Tested operation and found noise still occurring. Disconnect the transformer and insulated terminal connectors. Found noise is coming from magnetron and will need to re-order. Found no ETA available on part. Informed customer unit was safe to use until we can return with new magnetron. Office to schedule appointment when ETA is available on part.; ordrng 1 W10859575 (MAGNETRON )"
Near Austin, TX 78739
Robert
Job Details: 02/05/2021
DRYER LG DLG4971W Arrived on job for complaints of door not closing properly. Found screws hole striped.
Near Leander, TX 78641
David S
Job Details: 02/05/2021
RANGE WHIRLPOOL WFG381LVS2 Arrived on site for left front burner not lighting all the way. I inspected the unit and work area. I found the front two burners have clogged orfices. I removed the orfices and cleaned them out. I also cleaned the burner heads and caps. I reassembled the unit and tested all the burners. I found all the burners working as designed.
Near Austin, TX 78734
Brandon
Job Details: 02/05/2021
DISHWASHER GE GDF510PSJ6SS "Arrived on site for customer complaint of unit not washing lower rack, found lower spray arm not activating in diagnostic mode, I reset control board, unit tested good, quoted customer for control, no additional labor since its a call back. Ordering control ; ordrng 1 WD21X25204 (Control)"
Near Austin, TX 78746
Luis
Job Details: 02/05/2021
REFRIGERATOR GE ZISS420DRJSS "Arrived on site for no cool. Compressor not powering on,checked voltage to inverter good 120vac and 11.93 Vdc diagnosed a defective inverter,installed a new inverter powered unit on compressor powered on."
Near Leander, TX 78641
Lou
Job Details: 02/05/2021
DISHWASHER AMANA ADB1400AGS1 "Arrived on site to inspect dishwasher not starting or operating. Upon further inspection, customer advised that the unit is not cleaning week and not heating well. I placed the unit in diagnostics showing no error codes. Continued with testing and the lower spray arm was operating as designed, but the upper spray arm was not getting enough water pressure to turn the arm. I found some debris in the spray arm and cleaned it out and retested. Upper arm continues to fail.Customer advised that they would let the office know whether or not they wanted to move forward onto repairs."
Near , TX 78676
Richard
Job Details: 02/05/2021
WASHER WHIRLPOOL WFW6620HW Arrived onsite for the washer not working properly.
Near , TX 78676
Richard
Job Details: 02/05/2021
DRYER WHIRLPOOL WGD6620HW1 Arrived onsite for the dryer not heating properly. Ran diagnostics and found no error codes. Used the vent test kit to check air flow and it failed it showed and restriction in the vent tube. The air flow restriction caused the thermistor to go out. Replaced thermistor and advised customer to have someone clean out the vent tube in the wall. Complete
Near Pflugerville, TX 78660
Wesley
Job Details: 02/05/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived onsite and found stuck relay on the control board causing light to stay on. Returning with board to repair. Office to reschedule. ; O-emld tckt
Near Austin, TX 78732
Robert
Job Details: 02/05/2021
OVEN KITCHENAID KEBK101SSS04 Arrived on job to replace previously diagnosed part. After replacement test operation.
Near Austin, TX 78733
Leonardo
Job Details: 02/05/2021
OVEN JENN-AIR JJW2830WP02 Arrived on site to test unit for fan speed to slow. Test unit and found bad board and console and fans. Ordering new consolE; ordrng 1 W10617330 (Console)
Near Austin, TX 78738
Robert
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDT790SAYM1 Arrived on job for complaints of not draining. Found glass in pump housing. Removed glass and test. No leaks detected at time of service.
Near New Braunfels, TX 78130
Andrew
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site to test unit for UI board shutting off and unit warms up. Found UI board was shutting on and off on both RC and FC displays. Replaced control but new control was faulty only displaying partially. Needing new control and like to bring back overlay. Office to reschedule. ; ordrng 1 W10746278 (overlay) and 1 WPW10746274 (cntrl-elec)
Near Spicewood, TX 78669
Brandon
Job Details: 02/05/2021
WASHER MAYTAG MVW7230HW0 "Arrived on site for customer complaint of unit giving error codes and certain cycles not working, found failed console. Selector knob when set to a particular setting, it would actually be on a different cycle. Ordering console. ; ordrng 1 W11478526 (UI panel) and 1 CNOTE (Office to reschedule)"
Near New Braunfels, TX 78132
Noah D
Job Details: 02/05/2021
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived on site to inspect range for a gas leak, upon inspection found the gas off, turned on gas and tested around all connections, tested for gas in drawer and detector could not find any. Customer will continue to monitor. Complete"
Near Seguin, TX 78155
Andrew
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived on site to replace broken rail for broken wheel. ”. Office to reschedule.; saved tckt
Near Austin, TX 78737
Kevin
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL GI6FARXXY06 "Arrived on site and found freezer evaporator drain is frozen over, removed rear panel and found evaporator drain is the old style and it will need to be replaced. after replacement also removed all ice from the interior of the freezer and ensured drain is clear with steamer, job complete"
Near Meridian, TX 76665
Jonathan
Job Details: 02/05/2021
MICROWAVE MAYTAG MMV1175JZ0 Arrived on site for a microwave that had a vent hood light that would not turn on. Inspected unit and work area. Tested unit and confirmed customers complaints. Customer had a spare appliance bulb as well as a new bulb that he had already replaced in the housing. Both would not illuminate. Tested voltage from the control board to the housing and was finding improper voltage. Replaced housing and tested unit. Unit still would not turn on. Ordering a control and the office will need to contact customer for reschedule date due to an out of stock part. ; ordrng 1 W11391714 (CONTROL)
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/05/2021
DRYER WHIRLPOOL WED6620HC1 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found strong vibration coming from motor and blower assembly. Both parts to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11364931 (Motor) and 1 WP697772 (Blower)
Near Austin, TX 78739
Luis
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for frost on packages. Found excessive amount of frost on packages,checked freezer door operation good,checked seal good gasket sealing to cabinet with no gaps,adjusted freezer door to make a better seal on cabinet."
Near New Braunfels, TX 78130
Noah D
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect fridge for a “clacking” sound in air filter area. Upon inspection found the unit working normally, checked damper, compressor, icemaker, evap fan, dispenser. No extra noise was found. Customer will record sound if it returns. Changed defrost setting to basic. Complete"
Near Canyon Lake, TX 78132
Noah D
Job Details: 02/05/2021
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer for not spinning, upon inspection found the gearcase seized completely.
Near Austin, TX 78723
Matthew
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Arrived onsite for freezer beeping. Unit was cycling and repeated PO power failure. Ran diagnostics and test 3 evaporator fan, failed. Removed freezer door. Accessed evaporator and ice had formed across the fan freezing it in place. Cleared all ice buildup , inspected components and retested. Unit is functioning properly.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer for not starting cycles, upon inspection found the unit did cycle correctly with no issues. I tested twice with no issues. Complete"
Near Austin, TX 78748
Robert
Job Details: 02/05/2021
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on job for complaints of fan not working. Found the light not working properly as well. Will need to replace control. ; ordrng 1 W10892389 (cntrl-elec)
Near Little River-Academy, TX 76554
Al
Job Details: 02/05/2021
REFRIGERATOR FRIGIDAIRE LFHB2751TF8 "Arrived on site and found the temperatures in both sections were 0 and 38 degrees.Found the water is still trickling down from the water dispenser.Called Master tech MG and was advised to check the water flow from the wall and check for sediments in the line.Water flow was great and no sediment was found.MG advised the water flow is controlled by the valve, main control and manifold.Ordering all 3 to complete the repair.MGO; ordrng 1 242253002 (REG, WATER INLET) and 1 5304510307 (CONTROL BOARD), rqstng P&A on 1 5304522623 (Manifold)"
Near Austin, TX 78747
Kevin
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site and inspected refrigerator and found no ice production, cycled icemaker manually and motor did not turn. Replaced Icemaker and it cycled immediately and filled with water. No water leaks from connections, job complete"
Near Temple, TX 76502
Al
Job Details: 02/05/2021
WASHER WHIRLPOOL NTW4516FW3 Arrived on site and inspected washer valves both cold and hot to ensure the integrity of both.Unthreaded and reinstalled the cold valve and checked it for leaks.Unit didnt leak and was working properly.Customer satisfied.Email confirmedJob complete
Near Austin, TX 78745
Luis
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for water leaking. Diagnosed an obstruction in drain,removed ice build up cleared obstruction from drain checked water flow through drain good water draining correctly"
Near Round Rock, TX 78665
Wesley
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL ED5GVEXVD02 Arrived onsite and replaced start device to repair unit. All checks good. Unit is now cooling as designed. Unit had completely stopped cooling when I arrived. Unit began to work properly when start device was replaced.
Near Martindale, TX 78655
Kevin
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL KDRS483VSS04 "Arrived on site and found customer is experiencing F2E1 when using cooktop, Control panel will need to be replaced to correct issue. ; ordrng 1 W10298120 (Ui) and 1 W10116117 (Keypad) and 1 W10825620 (Appliance manager)"
Near Austin, TX 78737
Luis
Job Details: 02/05/2021
REFRIGERATOR FRIGIDAIRE FFHB2740PSCA "Arrived on site for not dispensing ice. Diagnosed a defective auger motor, replaced auger motor tested ice dispenser unit working as designed.
Near Canyon Lake, TX 78130
Andrew
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to test unit for heating beyond set temp. Found error code f6e1, cleared error code. Ran oven on bake to 350. Once unit reached desired temp broil element was staying lit causing oven to heat beyond set temp. All connections checked good. Recommend replacing control and oven sensor. Office to reschedule. ; ordrng 1 W11295998 (cntrl-elec) and 1 WPW10181986 (sensor)"
Near Marble Falls, TX 78654
Cliff
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to replace user interface for refrigerator. Replaced part and tested unit. Found fill line heater now receiving proper voltage. All is working properly and no leaks were found at time of service.
Near Georgetown, TX 78626
Tommy
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived onsite for refrigerator making knocking sound. Upon arrival found unit damper door making rattling in knock while opening and closing. Ordering damper and spoke with customer on that unit would likely need to be unloaded for repair. Office to reschedule due to part availability.; ordrng 1 WPW10479155 (Damper)
Near Austin, TX 78735
Leonardo
Job Details: 02/05/2021
DISHWASHER JENN-AIR JDB9800CWP2 Arrived on site to test unit for unit not draining correctly. Test unit and found RO draining to the same connection as drain hose. Advised customer that would have to be moved test unit and unit test good job complete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for MAKING A TERRIBLE NOISE, FROM THE BACK, LOUDEST WHEN THE FREEZER DRAWER IS OPEN--STILL COOLING>>. Found ice build up on evaporator cover. Removed evaporator cover and used steamer to remove all the ice build up. Tested voltage at heater and was only getting 22.3 volts. Placed fridge in a forced defrost and tested voltage from P1 pin 2 to P2 pin 7 and got zero voltage. Ordering a new main control (WPW10675033 ) to return and complete the repair. ; ordrng 1 WPW10675033 (Control Board)"
Near Lakeway, TX 78734
Robert
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service
Near Canyon Lake, TX 78132
Noah D
Job Details: 02/05/2021
RANGE WHIRLPOOL WFG525S0HV1 "Arrived on site to inspect oven for not lighting consistently, upon inspection found the igniters lighting intermittently, replaced both igniters and control, tested all functions with no issues. Complete"
Near Andice, TX 78628
David S
Job Details: 02/05/2021
WASHER WHIRLPOOL MVWX655DW2 Arrived on site for washing machine not stopping mid cycle. I inspected the unit and work area. I found the unit has good voltage from the wall. I gained access to the control and found the led diagnostics light on solid. I tested voltage to the j12 plug and found none. I tried to put the unit into diagnostics and it would go. None of the lights come on. I am ordering the main control to complete the repair. The office will have to reschedule when we have an eta on the part. ; ordrng 1 W11419215 (Control)
Near Austin, TX 78703
Jacob
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW5640XW3 Arrived onsite for unit dripping water when unit is not in use. Looked at unit saw that water was left over in the unit even though tenant had not used the unit. Replaced housing. Tested unit. Saw no leaks after water was turned back on. No issues at this time. Job complete
Near Austin, TX 78749
Leonardo
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF550SAHS Arrived on site to replace board and drain pump. Replaced both parts test unit and unit test good job complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 02/05/2021
OVEN WHIRLPOOL WOD51EC0HS02 "Arrived on site to inspect wall oven doors not staying open. Upon further inspection, I found that both doors will not stay open. I contacted techline and spoke to Kathy and advised of my findings and reported that Ive had previous issues with these doors. Kathy had me do a phone video chat so that she could see what was happening with the doors. Kathy asked that I disassemble one of the doors and check the window pack inside. I found that the pack only had one piece of glass when it should have 2. I disassembled the other door and found the same thing. I reassembled one door and placed it back on the oven and took the other door pack and laid it on the installed door and the door stayed down as designed. We found that due to the lack of weight, the doors are closing. Kathy recommended ordering the window pack and replacing it. Provided SR#7729935263. I am ordering 2 window packs and office to schedule return service. I advised the customer to not do a self
Near Taylor, TX 76574
Wesley
Job Details: 02/05/2021
DISHWASHER MAYTAG MDB9979SKZ0 "Arrived onsite for f1 e9 error. Removed drain and cleared space, unit is now operating as designed. Advised customer on repair."
Near Austin, TX 78758
Justin
Job Details: 02/05/2021
DISHWASHER HOTPOINT HDA2000G04WW "Arrived on site for a dishwasher leaking. The tenant stated that the water was piling up at the front middle of unit. I found the door was not aligned on the hinges properly and possibly letting water splash out of unit. I gained access to bottom of unit and ran a cycle after realigning door. The water was o longer leaking from front, but I also found a leak at the drain pump solenoid and possibly the housing. Ordering solenoid and will need to return. The dishwasher however is stuck in its hole by wood trim. I advised the landlord that it would need to be removed before service. ; ordrng 1 WD21X10060 (Dish Drain Solenoid)"
Near Austin, TX 78759
Kayman
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite to install previously diagnosed parts. I installed the diffuser and tested the unit. The diffuser no longer makes a grinding noise. Job complete.
Near Leander, TX 78641
Lou
Job Details: 02/05/2021
DRYER WHIRLPOOL WGD5620HW1 "Arrived on site to insect dryer not working. Upon further inspection, I turned the unit on and as soon as the burner came on, the breaker tripped. I found the unit is plugged into a GFCI outlet and GFCI breaker. Using my extension cord, I plugged the unit into a non-GFCI outlet with standard breaker and the unit operated as designed. However, I found that the unit burner failed to come on. I tested voltage at the control and got 113V. When I turned the unit on, the voltage dropped to 0V. I am ordering the main control and recommends that the customer have an electrician check the breaker and tested outlet due to them possibly being weak. No lint observed during service, unit left unplugged for safety. Office to schedule return service.; ordrng 1 W11417009 (Main control)"
Near Bastrop, TX 78602
Andy
Job Details: 02/05/2021
DRYER AMANA NED4655EW1 Arrived on site for dryer making noise. Tested and inspected unit and found nail stuck between front panel and drum scraping. Removed and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.
Near Austin, TX 78705
Jacob
Job Details: 02/05/2021
OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite to replace outer glass. Replaced glass. No issues at this time. Job complete
Near Wimberley, TX 78676
Richard
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ Arrived onsite for the refrigerator lights not working and a noise. During testing found that the upper refrigerator lights are not working. Also found that the freezer light is not working as well. Will need to replaced the freezer module . Also found that the damper control is extremely noisy. Will need to replace damper control as well. Ordering parts and office to schedule ; ordrng 1 WPW10479155 (Damper control)
Near Austin, TX 78717
Kayman
Job Details: 02/05/2021
DRYER WHIRLPOOL MEDC465HW0 Arrived onsite for dryer not heating. Upon inspection and after verifying voltage I found the heater element shorted and showing open. I can see a break in the coils. I replaced the heater and tested the unit. The unit is working as designed at this time. The resident also reported long dry times. I strongly advised they have their dryer vent professionally cleaned. The unit is working as designed at this time. Job complete.
Near Georgetown, TX 78628
Jonathan
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in unit. Removed water and tested drain pump. Gained access to drain pump and found chopper broken. Informed customer of failure and purpose of chopper. Customer requested to remove chopper. Removed chopper and assembled unit. Performed diagnostics mode and cleared error code. Monitored test cycle. All tested good, no water leaks detected."
Near Leander, TX 78641
Lou
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher leaking water. Upon arrival, the customer advised that the unit was repaired and no longer leaking. Job completed"
Near Austin, TX 78703
Jacob
Job Details: 02/05/2021
WASHER WHIRLPOOL WFW94HEXW2 Arrived onsite to replace bellow. Replaced bellow. No issues at this time. Job complete.
Near Mustang Ridge, TX 78610
Kevin
Job Details: 02/05/2021
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site and inspected microwave and found blower fan is not running uninstalled microwave and found blower fan harness is disconnected. After resetting it and reinstalling blower fan is operating properly, job complete."
Near Austin, TX 78753
Scott
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL ASI2175GRS01 "Arrived on site for no water dispensing , very random and periodically . When it does happen ,tenant doesn’t hear valve actuate.replaced dispenser housing . Unit checked normal. No water leaks detected at time of service. Job complete"
Near Austin, TX 78729
Justin
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW7000DW0 Arrived on site for a washing machine receiving an F5E2 error code. I found a bad lid latch on unit. Replaced latch and tested unit. Unit now working as designed and no longer throwing error code. Call complete.
Near Austin, TX 78729
Justin
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW7000DW4 Arrived on site for a washing machine e receiving an F5E2 error code. Upon further inspection the latch will not lock properly unless you push down on lid. I put unit into diagnostics mode and found stored error code F5E2. I found a bad lid latch on unit and will need to replace. Ordering control as well just in case.. ; ordrng 1 W10810403 (Latch) and 1 W11182871 (Control)
Near Wimberley, TX 78676
Richard
Job Details: 02/05/2021
DRYER ELECTROLUX EIMED55IMB0 Arrived onsite for the dryer not working properly. During testing found that the voltage going to the dryer is causing the issue. L1 to neutral is 230 vac. L2 to neutral is 13 vac. Advised customer to call an electrician to repair the plug outlet. Complete
Near Paige, TX 78659
Andy
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID n/a Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
Jonathan
Job Details: 02/05/2021
DISHWASHER GE GDT635HSJ2SS "Arrived on site to install previous diagnosed part. Removed failed flood switch and installed new. Performed diagnostics mode and tested heater operation. Tested all other operations. All tested good, no water leaks detected.
Near Austin, TX 78733
Leonardo
Job Details: 02/05/2021
COOKTOP WHIRLPOOL KICU509XBL00 Arrived on site to test unit for f47. Test unit and found bad module and ui. . ; ordrng 1 W10857232 (Module)
Near Georgetown, TX 78633
Jonathan
Job Details: 02/05/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on for oven combo unit cooling fan making a whistling noise. Performed diagnostics mode mode and checked for error code, found none. Performed component activation and verified sound with customer. Found sound to be normal operation. Called Whirlpool tech support and spoke with Steve. Went over previous service performed and parts that had been replaced. (SR#77299303094). Job completed."
Near Manchaca, TX 78652
Kevin
Job Details: 02/05/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site and inspected microwave and found counter light relay is stuck on, replaced control board and it is now operating properly, job complete"
Near Austin, TX 78754
Scott
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site for display with error code . Checked all connections on control , all checked good . Found black wire on terminal block burned and ground plug on power cord broken in outlet . Ordering terminal block ,also control and power cord if needed . Did inform customer they will need power cord , but ordering it just Incase customer fails to acquire one . Call to set return ; ordrng 1 4PRONGRANGECORD and 1 WPW10245259 (TERMINAL BLOCK )"
Near Burnet, TX 78611
Cliff
Job Details: 02/05/2021
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on site to diagnose an ice machine that is not producing. Found circulation motor not running and water tube clogged with calcium. Replaced pump today but tube will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W10863947 (Tube)
Near Austin, TX 78750
David
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to follow up on low ice production. Ran tests and ice maker cycles and passes. Temperatures are within 2 degrees of settings. Called whirlpool tech line and reported issue again, SR7728804094.
Near Austin, TX 78703
Jacob
Job Details: 02/05/2021
WASHER WHIRLPOOL WFW90HEFW Arrived onsite for drawer handle being broken. Looked at drawer saw also that drawer it self was difficult to take out. Customer also wanted to replace bellow. Ordered parts. Office to reschedule.; ordrng 1 W11106747 (Bellow) and 1 W10575334 (Dispenser drawer) and 1 W10783724 (Drawer handle)
Near Austin, TX 78721
Matthew
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for washer vibrating and splashing water. Put unit in diagnostics and recorded F0E5 off balance. Tested unit and unit is shaking excessively. Replaced suspension rods but did not have a positive affect. Suspected bent drive shaft. Ordering potential parts needed. Office to reschedule ; ordrng 1 W10528947 (drive hub kit) and 1 W10836692 (agitator) and 1 W11397111 (WASHPLATE ) and 1 W11454372 (GEARCASE )
Near Austin, TX 78750
David
Job Details: 02/05/2021
WARMING DRAWER KITCHENAID KOWT100ESS00 "Arrived on site to install diagnosed parts to revoke warming drawer not heating. Replaced control and retested. Unit comes on for 20 seconds and shuts off heat. Measured 1100 ohms at room temp. Called tech line who recommends we replace the control switch, harness and indicator light at once. Ordering parts and office to schedule when we have all. SR7729860215.; ordrng 1 W10121337 (Control switch) and 1 W10489562 (Light) and 1 W10129043 (Harness) and 1 W10546520 (Element)"
Near Burnet, TX 78611
Cliff
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to diagnose a range with a damaged panel. Found control panel dented on top right corner. Replaced control panel and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78731
Luis
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for damaged door found damaged freezer door,replaced freezer door checked door seal good,checked door operation good."
Near Round Rock, TX 78681
Jimmy J.
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for refrig- making clunking noise. Found deli UI was faulty.
Near Pflugerville, TX 78660
Wesley
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRB322DMBB02 Arrived on site and found unit operating as designed. Found noise from compressor vibration. Adjusted leveling and installed truck stock pads. To mitigate noise. All checks good.
Near Austin, TX 78745
Kevin
Job Details: 02/05/2021
RANGE WHIRLPOOL WFG525S0JS1 Arrived on site and found customer is experiencing F2E1 during the bake cycle. A new control board will be needed to correct the issue.; ordrng 1 W11317846 (Control panel/board)
Near Pflugerville, TX 78660
Scott
Job Details: 02/05/2021
REFRIGERATOR FRIGIDAIRE FRS20ZRGW9 "Arrived on site for loud noise . Couldn’t duplicate . Customer had video . Could hear noise and when freezer door was opened it got much louder . Ordering evap fan and blade , also bracket parts Incase needed . AUTHO. No water leaks detected at time of service. Call to set return .; ordrng 1 5303299165 (EVAP FAN ) and 1 5304414684 (BRACKET) and 1 5304414684 (BRACKET ) and 2 5304455651 (SCREWS)s and 1 5308000010 (FAN) and 1 5308000124 (RING BRACKET) and 1 AUTHO and 1 G187559 (BUSHING )"
Near Lakeway, TX 78734
Brandon
Job Details: 02/05/2021
COOKTOP KITCHENAID KCED600GSS01 Arrived on site for customer complaint of of glass cooktop bubbling on right rear burner. New cooktop did not come with bezels that sit under the knobs. Ordering bezels and bringing back cooktop. ; ordrng 6 W10853046 (Bezel)s and 1 CNOTE (Office to reschedule)
Near Georgetown, TX 78626
Tommy
Job Details: 02/05/2021
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived onsite for dishwasher still not filling with water. Inspected wiring, found wiring was correct, found unit had correct voltage and polarity, found unit had water coming into valve valve had voltage and would call to open according to design but water would get trapped in inlet assembly and not go further causing sump to attempt to run dry. Ordering unit inlet assembly and valve JIC. Office to reschedule upon part availability.; ordrng 1 W11407411 (Water inlet) and 1 W11434044 (Valve inlet)"
Near Bastrop, TX 78602
Andy
Job Details: 02/05/2021
DRYER AMANA NED4655EW1 "Arrived on site for dryer not heating. Tested and inspected unit and found issues with heater. Removed failed part and replaced with new. Tested unit with no improvement. Tested voltage and found improper voltage at outlet. Was instructed to call tech line, did so and spoke with Bruce (SR# 7729935374) Made aware of issues and what was done and found. Was instructed to have customer have electrician come fix voltage issues. Did as instructed. No other repairs are needed at this time."
Near Georgetown, TX 78626
Jimmy J.
Job Details: 02/05/2021
MICROWAVE AMANA AMV2307PFS4 Arrived on site for MW intermittent heating. Heated a cup of water three times and wasnt heating as designed. Found control not sending good voltage to magnetron. Replaced control and water was boiling at 1 minute. Job completed
Near Austin, TX 78727
Justin
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL KDFE104HPS0 "Arrived on site for dishwasher leaving some dishes dirty. I put unit into diagnostics mode and found no stored error codes. During the test cycle you could hear motor run, diverter working, and it drew proper amperage at heater. The soap dispenser opened up fine. The unit also drained at the end of the cycle perfectly. I advised customer on proper loading and soap usage via user care guide. Customer also stated that she often overloads and gets as much as possible in the unit. I found unit working as designed. Call complete."
Near Austin, TX 78704
Jacob
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID Krmf706ess00 Arrived onsite for unit making intermittent noise. Gave Time for unit to turn back on. Unit turned on. Could not hear any noise issues at this time. Also checked about some water being frozen at the bottom of the freezer. Checked drain hose. Hose had miner blockage. Cleared blockage. Told customer to let the unit unthaw for 24hrs to get rid of the left over frozen water.Job complete
Near Manor, TX 78653
Matthew
Job Details: 02/05/2021
RANGE AMANA AER6303MFB2 Arrived onsite to replace failed badge plate. Replaced badge plate. Job complete
Near Georgetown, TX 78626
Tommy
Job Details: 02/05/2021
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived onsite for previously diagnosed parts. Removed unit microwave from over range. Removed and replaced mag cap and diode. Tested unit unit is operating as designed. Put unit back over range and secured. Tested again. Unit is operating as designed. Job Completed.
Near Del Valle, TX 78617
Matthew
Job Details: 02/05/2021
DRYER MAYTAG MEDB855DC4 Arrived onsite for dryer not heating. Upon inspection found OL heating element. Element was RWO. Will need element replaced. Office to reschedule ; O-emld tckt
Near Elgin, TX 78621
Andy
Job Details: 02/05/2021
WASHER ROPER RTW4516FW0 Arrived on site for washer not adding hot water. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Liberty Hill, TX 78642
Lou
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site to inspect refrigerator freezing. Upon further inspection, I found a large block of ice on the RC evap cover. Checked thermistors in diagnostics and they show to be good at this time. I changed defrost times in diagnostics in test #7 to 2 and forced defrost in test 38. Once out defrost mode, the RC fan came on and I could hear it rubbing against the ice. ; ordrng 1 WPW10743957 (Hv control) and 1 W11098695 (Fan scroll) and 1 CNOTE (LSO FOR TRAINING)"
Near Seguin, TX 78155
Andrew
Job Details: 02/05/2021
DISHWASHER ELECTROLUX EI24ID50Q50A Arrived on site to replace inlet valve from previous diagnosis. Verified valve was needed. Replaced valve and not valve was engaging but no water was filling unit. Removed water lines from valve and blew through with out issues. Verified valve underneath faucet is the issue. Advised customer to have plumber take care of issue. No leaks detected. Job complete.
Near New Braunfels, TX 78130
Andrew
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF331PAHS1 "Arrived on site to test unit for missing shield. Verified shield was missing. Installed shield, unit tested good. No leaks detected. Job complete."
Near Austin, TX 78759
Kayman
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived onsite for dishwasher with rinse aid dispenser issue. Upon inspection I found the unit working as designed. The customer was concerned that the rinse aid door was not opening during use. I explained that the dispenser door does not open for the rinse aid but is released slowly over time. I ran a diagnostics cycle and all functions passed. I also went through proper soap usage and filter cleaning procedures for the unit. It is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Leander, TX 78641
Lou
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW6120HC0 "Arrived on site to install previously diagnosed and ordered part. Due to the pulley shield being damaged, I installed a new shield and 2 screws and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78735
Leonardo
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL KDTM354DSS4 Arrived on site to test unit for panel not responding. Test unit and found light on when unit turned off. Found shorted keypad.Test unit and unit test good job complete.
Near Austin, TX 78723
Matthew
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW7000DW3 "Arrived onsite to Unit in #1109. For washer leaking in drum. Upon inspection found valve remained open and allowed a constant drip of water to enter the tub. Replaced housing, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Lakeway, TX 78734
Brandon
Job Details: 02/05/2021
MICROWAVE JENN-AIR JMW2427DS02 "Arrived on site for customer complaint of stuck keypad error, found failed console, ordering console. ; ordrng 1 W11236900 (Console) and 1 Cnote (Office to reschedule/AUTH), states that autho needed"
Near Austin, TX 78724
Matthew
Job Details: 02/05/2021
WASHER LG WM3370HWA Arrived onsite for LE error code and unit not spinning. Put unit in diagnostics and found spin not reaching max speed. Also spin was inconsistent. Replaced stator motor. Tested unit in normal cycle and unit is functioning properly. Job complete
Near Kyle, TX 78640
Kevin
Job Details: 02/05/2021
WASHER MAYTAG MVWC565FW2 "Arrived on site and inspected washer and found motor fault saved error code. Set washer into a diagnostic cycle and found when agitation is selected manually it is not moving properly. Will bring back motor, capacitor, and control board to ensure repair on the next visit. No water leaks from connections at time of service; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor) and 1 W11399433 (Control board)"
Near Austin, TX 78753
Matthew
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite to replace previously diagnosed parts. Replaced outer tub and suspension rods. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Bastrop, TX 78602
Andy
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL wrxx986sihz00 Arrived on site for refrigerator not making ice or dispensing water. Tested and inspected unit and found failed valves and filter housing. Removed failed parts and replaced with new. Tested unit with little improvement. Found issues with reservoir. Ordering needed part as will as valves and housing again in case part is bad. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 W11194438 (Housing) and 1 WPW10341329 (Valve) and 1 W10865826 (Valve) and 1 W11168758 (Reservoir) and 3 W11390781 (Zip tie)s and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed)