"Arrived on site to test unit for not working properly, customer stated that she was cooking it all shut off but the clock was still working, inspected connection and found L2 loose causing it to loose power to all heating elements, secured connection and tested unit is now running as designed job complete no parts installed"

"Arrived on site for customer complaint it vent at bottom oven is too hot . Ran preheat @ 350 . Unit is running correct temps and cycling properly . Placed temp prope in vent under door . . Placed thermal coupler in vent at bottom of unit .bump tems up to 400 Readings are 157 after 45-50 . Sr # 7742101033. Tech line advised there are no thermal limits to vent area . No recommendations made , unit is functioning properly. Job complete"

Arrived on site to diagnose unit not powering on or starting. Found unit stuck in drain loop if plugged in. Replaced main control to resolve the stuck in drain loop. Tested unit with new Control and verified all functions working as designed. Repair completed. Parts used - W11608056

Verified drain pump was continously running and pressure switch fault. Removed and replaced control board. Recalibrate washer and ran auto test. U it is functioning normally.

"Arrived on site for RC not cooling. Upon arrival, inspected evaporator cover and found frost buildup near the top section. Proceeded to defrost all ice and found ice near the thermistor. Ohmed thermistor and found 5F warmer than normal range. Proceeded to replace W10316760 thermistor kit. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

Cx started that unit was making a screeching sound and showed video. Also unit was clicking during spin. Removed and replaced clutch and slider and secured drums hose to tub. Tested until with several towels and no screeching noise and tapping noise stopped.

Unit has f7e1 fault code. Missing tachometer signal. Verified basket not reaching target speed. Tested control and ot is fine. Removed and replaced clutch assembly. Ran spin test and washer ramped to target speed.

"Verified dryer making squeling noise used dryerkit on dryer and replaced rollers, belt and tensioner. Ran dryer under load and dryer is not making any unusual noises. Advised cx to not over load dryer with blankets and comforters they can be too heavy and cause drum to thumb or go out if round"

Arrived on site to inspect refrigerator with broken ice bin door. Upon further inspection I found that the ice bin door was broken. I am ordering a new door. Office will verify correct part and schedule return service. No water leaks observed during service. ; ordrng 1 W11452421 (Ice bin door)

"Arrived on site to diagnose washer banging when in use / spin. Examined unit and found both the hub splines ars almost gone, and suspension is worn out and bouncy. Replaced the hub and the suspension. Calibrated unit. Ran high speed spin and found no abnormal noises or banging. Unit working as designed. Parts used - W11130362, W10528947."

"Arrived on site to inspect refrigerator not producing ice. Upon further inspection, I verified that the harness from cabinet to the ice maker was good. I placed the unit into diagnostics and went to test 15 and found the optics were testing fine. I checked voltage at the ice maker and found that it was not receiving voltage. I gained access to the control and found that the control was dropping voltage. I jumped the ice maker and it started to cycle and then the control dropped voltage to the ice maker. Based on my findings I replaced the main control and the optics due to a communication error causing the ice maker to loose power. I reassembled and tested the ice maker again and it cycled properly. The ice maker is no operating as designed. No water leaks observed during service. W11088499 W10898445 W10870822 customer had to leave so he couldnt sign at the end of service"

"Arrived on site for clothes are damp after cycle is done . Ran diagnostics, no error codes . Ensured no kinks in vent hose . Turned off all steam features . Ran both normal and timed dry cycles . Temps are getting to about 210, and taking long time to drop down . Used flow meter and temp checks indicate air flow restrictions. Didn't find any signs steam valve is leaking . Recommended construction check exterior vents. No leaks detected at time of service. Job complete"

"Alright down site for unit not cooling. On arrival, customer stated that the unit has not cooled since the first day it was plugged in. Inspected unit and found wire harness (black and red) to the compressor was disconnected. Secured harness and tested. Unit compressor kicked on and is now running. Job complete"

Arrived onsite for interior upper module not functioning. Inspected and found no voltage from control. Replaced control and tested. Found module blinking. Replaced module. Tested and now unit it is now functioning properly. Job complete

Arrived onsite for unit not spinning. I found the belt torn but everything else in tact. I replaced the belt and rollers using the kit and belt provided to me. Tested the unit and it now operates as designed. Call complete. Installed 4392067REPAIR KIT AND 341241 BELT. No issues with drum.

Arrived onsite for nuisance tripping breaker. I replaced the bake and broil elements. I ran the unit on broil to 300 degrees and swapped to bake for 500 degree. Unit reached temp and I set a 2 hour cook time to do the burnoff. Customer will cancel the unit after cook time goes off. Call complete. Installed W10856603 BROIL ELEMENT AND W11182108 ELMNT-BAKE.

Arrived onsite for unit not making ice. I found freezer and rc temps good. I jumped the icemaker and found the motor not to actuate. Verified correct voltage to icemaker indicating icemaker has failed. I replaced the icemaker and the motor now turns and actuates. No leaks. Call complete. Installed W10882923 ICEMAKER.

"Cx stated that unit would just spin at low speed and clothes would still be wet. Cx had load going upon arrival and varied spin did not ramp up to speed. Removed and replaced clutch and slider. Recalibrate washer and ran spin test on low, medium and high and unit past. Took good size load of wet towels and ran spin cycle. Washer ramped up to full speed and towels were damp at end of cycle."

Arrived on site for a dishwasher that is turning on by itself. Inspected unit and work area. The customer advised that the unit seems to start on its own and will not stop. They advise that if they do stop the machine that it will start again on its own. They have had to unplug the machine in order to get the unit to stop running a cycle. No damage has been done to the homework the customer. I ran the unit through diagnostics and found an F2 E1 (UI stuck key)error code. I found all portions of the dishwasher working and operating as designed. I replaced control board and tested the unit. The unit began to work and operate as designed without turning on after the cycle completed. I called Whirlpool safety team and spoke to Angie SR# 7742064143. She advised that she documented the file and to make no further repairs at this time. Call complete. W11683480.

WFW6605MW1 Arrived on site from previous tech to install parts. I replaced the tub and shocks calibrated then tested in customer mode product works as it's designed no water leaks visible from main water supply.

"Arrived on site to inspect refrigerator not producing ice. Upon further inspection, I placed the unit into diagnostics and checked test 36, 56 and 57. I verified that the ice box fan and ice maker are operating. I observed error E5. I gained access to the valve and water line and found that the water line had frozen prevent water from entering the ice mold. I ran test 19 and 45 and verified proper operating of the fill tube heater and water valve. I adjusted the fill tube heater and insulated with foil tape to prevent it from freezing again. I reassembled the unit and power cycled to clear the code. I also adjusted the front leveling feet so the unit is not leaning forward. The refrigerator is now operating as designed. No water leaks observed during service. No parts installed. Hi"

Arrived on-site for dispenser leaking. I verified the issue and trimmed the separator. I tested the dispenser and found no leaks. No parts used

"Arrived on site to replace previously ordered parts. Upon arrival, found top and bottom closing properly. Unit is leaned back. Customer showed the slight gapping on the top left corner of the RC door. I do not find this to be an issue, however, informed customer to grease hinges and adjust/add washers to hinges if necessary. Main issue is the squeaking noise on the RC bottom door hinge, in long term, will not allow the door to swing closes properly. Ordering WP542638 grease. No water leaks detected at this time. No parts replaced. Customer agreed to reschedule Aug 8th. ; ordrng 1 WP542638 (Grease)"

"Arrived on site for unit 449 not making ice. Upon arrival, found ice bucket was empty. Ran diagnostic test on ice maker and sensing heat will not turn. Proceeded to replace W11692144 ice maker. Ran test again and gears started turning and filled with no issues. Unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W10783615 clamps (2) and W11243383 hose. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"Arrived in site for unit 331 stuck on door lock. Upon arrival, found unit will not start and flash lock indicator. Proceeded to replace W11565030 latch. Ran diagnostics and passed with no issues . Unit is functioning as designed. No water leaks detected at this time"

Arrived on site for unit tripping breaker. Called GC to assist in trouble shooting removed ground from and ran broil to 500. Unit reached 500 degrees with out tripping breaker. Canceled broil and set to bake allowing unit to reach to 500 degrees again ran unit for 20 minutes at 500 again did not trip breaker. Customer will monitor job completed

"Arrived on site to install compressor u v dryer and access valve. On arrival installed w 11506635 w p w 10143759 and w 11557671. Pulled back and recharge system with 79 g of R 600 and informed Customer to allow twenty four hours a unit to stabilize temps, call complete"

Arrived on site for latch not locking. Replaced latch and tested unit is now functioning properly and as designed to. No leaks present at this time job completed

"WDP540HAMZ4 Arrived on site for a dishwasher making grinding sounds. On arrival I verified sounds also client said the dispenser wasn't despenseing soap. Further inspection I found drain pump has failed I replaced part and tested ,motor is also bad as well as the dispenser. I'm ordering control, dispenser returning parts will be needed. I rescheduled client for 8/5/25. Client stated she will not be home but will unlock the door for us to do the repair . No water leaks visible from main water supply. ; ordrng 1 W11637581 (Control) and 1 W10861000 (Despenser)"

Arrived on site for unit not cooling both fridge and freezer section. Upon arrival unit was cooling at proper temperatures both sides. Customer informed me unit stopped cooling and one day and following day was cooling again. Checked evaporator frost pattern checked good. Checked voltage at start device and amp draw start device checked good but a little loose connectin at compressor attached it properly compressor running just fine and cooling. Customer also complained of unit making a noise found water dispenser at ice maker had small leak sealed with permagum. No leaks present at this time job completed

ED5FTGXKQ02 Arrived on site for a refrigerator not cooling. On arrival I found product working good client stated she was playing with the thermostat and that's when it failed. I tested thermostat and defrost control readings were off I replaced b9th parts and tested product is working as its designed no water leaks visible from main water supply.

Arrived on-site for freezer not working. Unit was working when I arrived. Their maintenance guy said it was just clicking and not starting so he unplugged it. It started working after that. Thermistor tested good. Start device was 190k ohms so I replaced it. Unit is working as designed. Used w11547180

Sr#7742101201 Arrived on site for rack closing on its own. Inspected unit leveled it rack still closes on its own. Notified supervisor advised me to call tech line. Called tech line advised me to order another rack. Ordering part office to reschedule no one on site for signature ; ordrng 1 W11496977 (Rack)

"Arrived on site for drain pump running continuously. Upon arrival, unit is unplugged. Restored power and drain pump begins to operate continuously. Ran diagnostics and get error code F3-E1 pressure system fault. Replaced control W11608056 per Use Authorization # W1EJO21APL1MfrRef # 7741967576. Test unit and is operating as designed. No leaks present. Job complete"

"WED5620HW2 Arrived on site for a dryer with condensation again. . On arrival I asked client if he had his dryer ventilation cleaned, and he said no. I strongly recommend for him to get it cleaned. I used my ventilation tester, and it read poor venting ,I uploaded a photo. No parts used product works as it's designed. Client is calling a company to go out to clean the ventilation."

Arrived on-site for a broken lid. The m/s is too faded to read and the customer has no documents on hand. I reported to claims and we can't do anything until the issue is resolved. No parts used

Arrived on site for unit making noise. Inspected unit found noise coming from evap fan. Unit had a clogged drain line causing water to freeze up around fan and when unit goes in to defrost mode ice melts and gets inside fan causing noises cleared clog drain line. Called supervisor and reported findings recommended customer do a manual defrost customer agreed to this advised him to lay down towels job completed

"Arrived on site to follow up after unit being accessible. Upon arrival, proceeded to replace W11256462 diode. Tested unit and now unit is functioning as designed."

"Sr#7742103713 WRS321SDHZ08 Arrived on site from previous visit to install parts. I installed ui control and water housing. I tested in only seen one baby drip only, I dispensed 5 cups of ice, and ice didn't get stuck. Product is working as its designed no water leaks. I called Whirlpool tech support, I explained to the tech everything that happened. He said there are no guarantees that their won't be a drop of water after despenseing water thats why it has a drip pan. He also said that when despenseing ice its best to leave the cup under ice chute for a few seconds to catch all the ice.."

Arrived on-site for oven tripping the breaker. Both elements and the control have been replaced by a previous tech. I disconnected the ground and heated to 500. Reconnected the ground and heated again. It didn't trip the breaker. Called safety sr 7741877415

"Arrived on site , replaced housing thermistor ,and evap thermistor harness . W11661569,W11661567. Ran diagnostics checked, all checked normal. No water leaks detected at time of service. Advised customer to give temps back to normal wait 24-48 hours . Job complete"

"Arrived onsite for unit it shaking. Found suspension weak. Upon replacing found unit not leveled. Also found lid not secured. Secured lid, leveled unit and replaced rods. Tested with load of towels and unit is now functioning properly. Job complete"

"Arrived on site to unit 4411 for oven light not working. Upon arrival, found oven light on and off switch to work on the UI. Verified P3 connector and found yellow jumper wire to the original light switch circuit. Verified for Service Thread and determined this a different generation for the same models with the door switches however, manufacturer has just installed a jumper. Tested functions on oven and unit is functioning as designed. No parts needed."

Arrived on-site for unit making noises. Found the damper was making a clicking sound. I replaced the damper and couldn't replicate the noise. Used wpw10479155

Arrived on-site for dryer not heating. Verified the issue. Found the element is broken. Airflow is good. Replaced the heater(279838) unit is heating as designed.

Arrived on site for something broken. Inspected unit found latch broken replaced latch and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for unit taking 2 cycles to dry. Checked voltage unit has proper voltage unitis heating heating. Inspected unit found alott of lint inside. And inside of. Blower. Housing removed lint also replaced pulll wheel truck stock. Reassembled and tested customer will. Monitor job completed

Arrived on site for handle loose. Tightened set screw and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit control panel UI not functioning, I previously ordered a PARTS RESEARCH on all parts due to there not being a parts breakdown for this unit. Upon arrival, I found the UI harness ordered is incorrect. I gained access to the harness needed and provided photos to in-house tech support and our in-house parts ordering in order to do another PARTS RESEARCH. I was advised to contact techline and report my findings. I contacted techline and spoke to Chris and advised of the history, parts replacements, and parts research due to the model number not showing a parts breakdown. Also advised, we were told the breakdown is the same for models with engineering digits 00 and 01, which the model I'm servicing today ends in 01. Chris advised that he could not find the part needed and provided a text to my phone, and I provided photos of the harness needed. Chris advised that he is unable to find a resolution for this repair and is sending the unit to engineering for an Ineffective Service Review and attached all documentation and photos to previous SR#7741843393. I advised my customer of my conversation with tech support and provided them with the SR number and phone number to customer service. Unit was reassembled and placed back in its space and left unplugged for safety. Job completed."

"Arrived on site for no ice. Ran diagnostic E2 error on icemaker motor lost position, replaced icemaker power cycled unit ran harvest test passed ran fill test passed. Covered under 1 year warranty"

"Arrived on site for customer complaint of long cycle time and an error code. Found hot water from house was turned off and we were getting a long fill error code. I turned hot water on and ran a full diagnostic teat cycle, unit tested good."

Arrived on site for refrigerator not cooling. Found bothnsides at 69. Compressor pulls 0.3 amps. Model and serial fall within SP W11634348. Per Service Pointer we need special kit. Ordering specific compressor kit. Tapped on filter drier to confirmed it wasn't contaminated. It is not. Office will call to schedule. R600 copper tube; ordrng 1 W11370574 (Compressor kit) and 1 W10590083 (Capacitor) and 1 6 (Bale strap)

"Arrived on site to install W 11506635 access valve, w p w 10143759 uv dryer, w11370574 compressor, w11403094 suction line, w11504449 w11504419, w11506620 w11504434, w11368877. On arrival installed parts, then pulled back and recharge system with forty one grams of r six hundred. Informed, customers will allow twenty four hours to unit to stabilize temps. Unable to sign Call complete."

"Arrived on site for no ice. Removed bin found warped tray, replaced defective icemaker ran harvest test passed icemaker filled with water. W11284458"

"Arrived on site to inspect wall oven microwave combo unit with the microwave not working. Upon further inspection, I found the microwave light not turning on when the unit door is open, and I could hear a clicking nokse inside the microwave with the door open. I gained access to the microwave components and found the cavity thermostat shorted out. I removed and replaced the harness and thermostat and tested, and the unit is operating as designed. Job completed. W11578578"

"Arrived on site for no lights. Found upper fresh food and freezer led not powering on,replaced defective freezer led module all leds working as designed. W11683244"

"Arrived on site. Found a defective ice bin seal, replaced ice bin seal checked door operation seal making good contact to ice bin. Wpw10287601"

"Arrived on site to inspect washer noises. Upon further inspection, I found a load in the basket, and it was off balanced. Removed the articles and placed the unit in diagnostics showing no error codes. Continued with testing and found the unit doesn't agitate. I tilted the unit back and removed the actuator to find the shifting arm and gears stripped. I replaced the actuator and calibrated the unit, and retested. The unit is operating as designed. No water leaks observed during service, job completed. W10913953"

"Arrived on site to replace switches and motor.Removed the blower cover, blower assembly, and switch cover. Upon inspection, found the entire interior of the unit severely rusted, compromising the structural integrity of the vent hood. The parts we received (switches) were incorrect, and the correct replacements are currently unavailable. Due to the extent of the rust damage, we cannot guarantee the repair can be completed successfully.The rust has compromised the units integrity, which may impact the proper installation and function of new parts.We will submit a parts research request for the correct switches. Office to reschedule once part availability is confirmed.; ordrng 1 Partresearch (Part research)"

"Arrived on site for customer complaint of unit shaking during first use. Found top two shipping bolts still in place. I removed shipping bolts, unit tested good."

"Arrived on site to test unit for not working properly, customer stated that it takes 1.5 hours to dry the clothes, tested unit found unit is heating up properly and all components are running good, ran a vent test and it failed, removed vent from the back and ran vent test and it passed, explained to customer what the issue is and advised to hire a professional to clear vent, at this time job complete no parts installed"

"Arrived on site to test unit for oven not reaching set temperature. Set oven to 350?F and tested for average temperature. Found average temperature to be 354?F, which is within proper range. Unit is operating as designed. Job complete. No one here to sign"

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I evacuated the system and then cleared it with nitrogen. I removed and replaced the compressor, access valve, and UV dye drier and vacuumed the system down to -30/0psi. I verified pressures held and then installed 53g or R600 refrigerant and allowed the system to equalize. Tested the unit and verified no leaks in the system, and the unit is operating as designed and beginning to cool properly. I recommended that the customer allow the unit to cool for at least 24 hours. No water leaks observed during service, job completed. W11736670, WPW10143759, W11506635"

"Arrived on siteto unit 1302 for icemaker issues. Per maintenance water leaking from icemaker,unit powered off at time of visit powered unit on compressor and fans powered on,found leak from fill cup replaced icemaker and added a new extension from icemaker kit,ran harvest test passed icemaker filled with water no leaks. Vacant unit no one available for signature. Used w11700559; used 1 W11700559 (Icemaker) from stock"

"Arrived on site to inspect washer making a noise. Upon further inspection, the customer advised that the unit continues to get off balanced. I placed the unit in diagnostics showing error code F0E2-over suds. I cleared the code and continued with testing, and the unit operated as designed. I calibrated the unit and then performed another diagnostics testing, and it continues to operate as designed. The customer advised that they performed a wash cycle with a small load, and it began to make the banging noises. I advised the customer that the unit is operating as designed and recommended performing a wash cycle and getting a video of the unit if it gets off balanced again and also get a photo of the clothing placement. Before I left, I witnessed the customer placing their clothing into the unit and starting a Normal cycle. Unit is operating as designed, and no water leaks observed during service, job completed."

"Arrived on site to inspect wall oven tripping the breaker after control replacement, breaker replacement, and manufacturer approved burnout. Upon further inspection, I found the display off, and the Square D GFCI breaker tripped. Per service pointer W11490386, I removed and replaced the bake and broil elements and removed the ground, and performed a burnout on Bake at 500 degrees. After approximately 2-3 minutes, the breaker tripped. I cycled power to the unit and found the unit temp at 140 degrees. I restarted the burnout on Bake at 500 degrees and contacted techline. While on hold, I tested voltage at the bake element and found 240V. I tested amp draw to the bake and broil elements and found 12 amps to the bake and 15 amps to the broil. The unit completed the second burnout before I spoke to techline. I spoke to Chris with techline and advised of the history, repairs, my findings today, and my repairs today. I advised Chris that I spoke with my customer and advised them to contact customer service if there are any further issues with the oven and also provided the customer with the SR#7742032459. Chris advised that he documented all information to the same SR number. Unit is currently operating as designed, job completed. W11545804, W11617232"

Arrived on site for a refrigerator that has a loose handle. Inspected unit and work area. I did confirm the customer's complaint and found the lower end of the. Refrigerator handle not connected onto the screw on the door. I fixed the handle position and tightened the handle. The unit is working and operating as designed. Call complete. No parts were installed.

"Arrived on site to test unit for not working properly, customer stated front right burner doesn't light, tested and found it has spark but its sparking into the base, found burner base not sitting properly on the top, adjusted screws and tested unit is now running as designed no leaks detected job complete no parts installed"

Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer advised that they tried replacing the filter after the replacement filter light went on and could not get the filter out. They advise it when they decided to leave the filter in the machine and after few days later the unit wouldn't make ice. I turned the unit on and tested the unit. I found very little water flow coming out of the water dispenser. I used channel locks to remove the filter and found water flow increase drastically. I replaced the filter and still found adequate waterflow. I ran the in it through a cycle and found the unit starting to make ice and working and operating as designed. I did advise the customer that it appeared that their filter was causing the machine not to fill up with enough water to make ice. Call complete. No parts were installed.

"Arrived on site to test unit for not working properly, customer stated that unit will randomly activate the control lock, tested unit found all components working properly, found no stored errors, tried to mimic the issue but was unsuccessful, unit is not connected to WI-FI and that vould be the reason for the malfunction, provided customer with WI-FI team number, at this time unit is running as designed no leaks detected job complete no parts installed"

"NTW4516FW4 Arrived on site for a washer stuck in wash cycle. On arrival I ran diagnostic and it immediately went into long drain . I checked service pointer on the model and serial number and it's covered. I replaced, calibrated, then tested in customer mode product works as it's designed no water leaks visible from main water supply."

"Arrived on site to test unit for no ice production, customer stated that ice started to get thinner and thinner and then they where getting just slush, tested unit found water dripping into reservoir, removed filter and water started to flow normally, do to recent floods, water got contaminated and is clogging filters fast, all other components are working great, advised customer to change filter before turning it back on, unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site to test unit for frost buildup in freezer, tested unit found gasket is defective and not sealing causing frost, ordering gasket, rescheduled for 8/6 no one available for signature ; ordrng 1 W11038430 (FC gasket)"

"Arrived on site for only fills and drains. Upon arrival , test unit. Timer is operating correctly . Unit makes a rattling sound during agitation and spin. Found agitator is completely failed and spins freely. Agitator bolt is rusted and seized on shaft. Also need to replace drive system . Unit willl need to be completely rebuilt. Need to order all basket, agitator and drive parts. Also requesting 3 hour weigh time for complete rebuild of almost 20 year old unit that has lots of rusted and seized parts. Office to reschedule ; ordrng 1 WPW10093672 (Agitator) and 1 W10389329 (Basket) and 1 WP358237 (Bolt) and 1 WPW10074580 (Agitator cap) and 1 WP389140 (Drive block) and 1 W10814296 (Center gasket) and 1 WP21366 (Spanner nut) and 1 3hourweigh (3 hour weigh)"

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced three 1-gallon bins (W11666274) and tested, unit is now functioning as designed, job complete."

"Arrived on site to test unit for not agitating. Upon arrival customer stated unless unit is unplugged, it sounds like its constantly running. Applied power to the unit, drain pump immediately engaged indicating a pressure system fault. Entered service mode and found F3E1 (pressure system fault) error code stored. Inspected pressure hose, found no kinks, punctures or restrictions. Pressure switch on the control has failed and requires a replacement. Ordering part, no parts installed, office for reschedule. ; ordrng 1 W11607637 (Control)"

Arrived on site to follow up on refrigerator with keys no longer working on console. Found several of the buttons on the membrane were dead. Replaced membrane / conttol under parts warranty. Verified all buttons working. No payment owed. Parts used - W10470218.

Arrived onsite to apartment 4114. Tested unit it and found door not locking. Latch not engaging. Replaced latch. Tested and unit is now functioning properly. Job complete

Arrived on site for buttons nnit working at control. Inspected unit and found only half the buttons worked unit will needed a new control. Replaced control and tested unit is now functioning properly and as designed to job

"Arrived on site to test unit for no ice production, customer stated that ice started to get thinner and thinner and then they where getting just slush, tested unit found water dripping into reservoir, removed filter and water started to flow normally, do to recent floods, water got contaminated and is clogging filters fast, all other components are working great, advised customer to change filter before turning it back on, unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site for door issues. Found brackets loose adjusted brackets checked door seal and closure good,informed customer on chest freezers normal for frost on inner side panels. Door is sealing as designed."

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11645245 inlet valve. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

Arrived on site for dishes not cleaning. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic test cycle and completed correctly. Ran a normal wash cycle and unit is operating correctly. Did find signs of calcium and hard water all over unit. Recommend customer uses a different type of detergent and that does not have powder. . Unit is operating as designed. No leaks present. Job complete

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel failure, I removed and replaced the panel and tested. Unit is operating as designed. Job completed. W11600658"

"Arrived on site for customer complaint of basket falling and then a leak. Found broken suspension rods, ordering suspension. ; ordrng 1 W10780045 (Suspension)"

"Arrived on site at apartment 4404 for customer complaint of unit not completing cycles. Found customer was using sensor cycles and he was thinking it was shutting down before the time was up. Clothes were drying just fine. I explained to him how the sensor cycles and time dry cycles work and the difference between the two. No error codes, unit tested good."

"Arrived on site to inspect unit for non operational ice tray. Upon arrival customer presented issue, multiple plastic clips have disassembled from the ice maker assembly. Inspected unit, found thermistor clip missing and ice tray cracked. Documented and replaced ice maker (W10873791). Ran test 44, ice maker harvested properly. Ran test 45, unit filled with ideal amount of water. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to diagnose dishwasher not running / unresponsive. Customer said on several occasions unit might beep, or they cant get buttons to respond or start a cycle. Recently they hsd entered diagnostic mode but could not get it to do anything. This may have cleared error codes, so I did not see any codes when I tested. Based on the symptoms unit is acting like there is a stuck key or other UI / Control failure. I replaced both the console and control to resolve. Ran unit and found no abnormal behaviors and unit worked correctly. I did check the float tray and found no water in it. Unit should be working as designed. Parts used - W11629911, W11622490."

"Arrived on site to diagnose washer not starting cycles. Lid lock blinks. I checked error codes and found stuck key, and lid lock failure. Replaced control and lid lock, and verified unit starts as designed. No water leaks found. Parts used - W11307244, W11730553."

"Arrived on site to diagnose range tripping breaker when oven is in use. I replaced the elements and set the unit for a 500 degree burnoff. I had no issues getting the unit to 500. Once at temp, I set for 2 hours to cook off. This is the only repair we can do to resolve nuisance tripping. If issue persists customer was instructed to contact the builder to replace the breaker woth a different brand/updated software. Documented with tech line, SR7742104936 who also has no additional recommendations. Parts used - W11182108, W10856603."

"Arrived on site for builder complaint of fan making a noise. Found foil tape from install in the fan blade. I removed the foil tape, unit tested good. Builder not on site to sign"

"Arrived on site for customer complaint of unit not powering on. Found failed console, I replaced console, unit tested good. Part used w11112656"

"Arrived on site at apartment 9303, customer stated that the washer was already repaired by a company and month ago. No repair was needed."

"Arrived on site for customer complaint of unit not drying properly, found relay on control board failed, heating during air dry and not cycling properly. I replaced control, unit tested good. If customer experiences long dry times, will need to have vent checked. Part used w11728016"

Arrived on site to diagnose refrigerator not making any ice. Tried to cycle icemaker and found no response from the icemaker. Replaced with new icemaker and verified a proper fill and operation. Unit working as designed. Repair completed. Parts used - W11700250.

"Arrived on site for dryer. On arrival, install power cord provided from customer and found dryer working as design call complete"

"WFES3030RS0 Arrived on site for a range not working. On arrival I verified range was tripping the breaker. I replaced control board, bake, and broil element then I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity, voltage, and amp draw all readings are correct product works as it's designed. I recommend that the client contact the home builder if it happens again to replace the gfci breaker . I also recommend to leave oven on for one hour. Calling whirlpool safety never answered."

"Arrived on site for and dishwasher not draining. On arrival, I verified that the unit is draining as designed and reinstructed customer that there is supposed to be water left over that sits under the filter at all times. I did, however, fine that some of the spare arms are clogged and unit needs a thorough cleaning and disinfectant between it and the disposal to remove the smell.Beyond that note for the repairs can be made at this time. Call complete"

Arrived on site for washer not agitating. Found f0e5. Cleared and ran automatic test cycle. Unit completed test. When doing the bounce test i noticed tub touched bottom. Inspected and found motor cover had fallen off. Removed cam and found Evidence of black oil. Attempted to put back the cover back but screws are threaded. Will need gearcase. Reset for tues pm. ; ordrng 1 W11454734 (Gearcase) and 1 WPW10427633 (Cover) and 2 W11573574 (Screw)s