Service History 1078

Near Austin, TX 78741
Derek S.
Job Details: 09/24/2018
WED5000DW2 Arrived on site to repair unit for getting to hot, I found cycle thermostat was sticking causing heater to stay on, replaced the thermostat and verified heater is cycling as designed, dryer and duct free of lint at the time of service
Near Austin, TX 78741
Derek S.
Job Details: 09/24/2018
WRS315SDHM00 Arrived on site to repair unit for cabinet getting hot, I found condenser motor was defective not running causing lines to heat up cabinet, replaced the fan and verified all operations, no water leak present at the time of service
Near Austin, TX 78741
Derek S.
Job Details: 09/24/2018
WRS315SDHM00 Arrived on site to repair unit for cabinet getting hot, I found condenser motor was defective not running causing lines to heat up cabinet, replaced the fan and verified all operations, no water leak present at the time of service
Near Austin, TX 78732
Cliff
Job Details: 09/24/2018
Kitchenaid refrigerator KSCS25INSS00. Arrived on site to diagnose a refrigerator that is not running properly. Tested unit and found main control board shorted out causing intermittent function of cooling system. Main control board would need to be replaced to complete repairs, but homeowner does not wish to proceed with repairs at this moment. Advised homeowner that quote for repairs is good for 90 days. No leaks were found at time of service.
Near Killeen, TX 76549
Arthur B.
Job Details: 09/24/2018
MSF25D2EAS01 (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator leaking water from icemaker. Found icemaker mold leaking and leaking in bin. Removed and replaced icemaker. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 09/24/2018
Near Wimberley, TX 78676
Derek S.
Job Details: 09/24/2018
MVWB835DW0 arrived on site to repair unit for comm error, I found the main control had a short and was not responding to user interface, replaced the control and verified operations, no water leak present at the time of service
Near Wimberley, TX 78676
Derek S.
Job Details: 09/24/2018
MVWB835DW0 arrived on site to repair unit for comm error, I found the main control had a short and was not responding to user interface, replaced the control and verified operations, no water leak present at the time of service
Near Burnet, TX 78611
Thomas L.
Job Details: 09/24/2018
Arrived on site for no heat condition. Found shaft of timer is broken so customer cannot tell where they are setting control. Dryer heats fine but house vent is restricted Ordering knob and customer is getting vent cleaned.
Near Killeen, TX 76549
Arthur B.
Job Details: 09/24/2018
WFG361LVS2 (Freestanding Gas Range) - Arrived onsite for customer complaint of bake feature not working on freestanding gas range. Tested unit. Found bake igniter not clicking. Broil does work. Ordering new bake igniter. R/S for 9/26. No gas leaks detected at time of service.
Near Georgetown, TX 78626
Jerry C.
Job Details: 09/24/2018
WTW8540BW1 Arrived to inspect noise. I found the bearing assembly making a loud noise and the seal had ruptured and allowed the unit to leak in the floor. I quoted the customer for the bearing kit and installation, after verifying the log valve was serviceable. No leaks observed during service.
Near Burnet, TX 78611
Thomas L.
Job Details: 09/24/2018
Arrived on site for improper burner operations. Found unit was incorrectly converted by dealer. Customer to contact and have then convert unit.
Near Round Rock, TX 78681
Tyler B.
Job Details: 09/24/2018
Near Belton, TX 76513
Arthur B.
Job Details: 09/24/2018
KDTE204EWH3 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not heating dishes dry. Ran diagnostics and found error code 7-1 (Heater Error). Cleared error codes and ran manual test cycle. Poured water on heater. Water was sizzling off. Advised customer to run hot water before running cycle to prevent heater from cutting off at control. All water connections were dry at time of service.
Near Burnet, TX 78611
Thomas L.
Job Details: 09/24/2018
Arrived on site for no cool condition. Found freezer temp was 48 degrees and fresh food was at 58 degrees. Found compressor not running. When compressor would run at 10 amps and then shut off. Unit will need a compressor replacement estimated at $800.
Near San Marcos, TX 78666
Derek S.
Job Details: 09/24/2018
WTW5000DW2 Arrived on site to check uni5 for not startin* cycle, I ran service test and all functions checked good, unit had zero error codes stored, gave tips for proper loading to help with sense mode and recalibrated unit, unit working as designed, no water leak present at the time of service .
Near San Marcos, TX 78666
Derek S.
Job Details: 09/24/2018
WTW5000DW2 Arrived on site to check uni5 for not startin* cycle, I ran service test and all functions checked good, unit had zero error codes stored, gave tips for proper loading to help with sense mode and recalibrated unit, unit working as designed, no water leak present at the time of service .
Near Belton, TX 76513
Arthur B.
Job Details: 09/24/2018
WRF992FIFM00 (French Door Refrigerator) - Arrived onsite for customer complaint of french door refrigerator getting ice build up in front of freezer section. Found door not sealing on bottom. Removed all ice,lubricated rails, and used heat gun to adjust seal. Door now seals well to cabinet. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 09/21/2018
arrived on site to inspect dishwasher not dissolving detergent and spray arms not turning. Upon further inspection, I opened the unit and found that the unit was dry and the detergent pod was sitting at the bottom of the tub. I placed the unit in diagnostics and tested with no error codes showing. The unit did not dispense any water at the beginning so I checked the water line under the sink ad found that the water valve was turned off. I turned the water on and the unit operated as designed with no error codes at the end. No water leaks observed during service, job completed.
Near Round Rock, TX 78665
Chase
Job Details: 09/21/2018
MMV1164WS Arrived on site. Replaced harness where it was damaged at incoming wiring to transformer. Also replaced failed magnetron. Tested unit multiple times. Unit is functioning and heating properly after repairs. Job complete
Near Round Rock, TX 78681
Tyler B.
Job Details: 09/21/2018
Near Killeen, TX 76549
Arthur B.
Job Details: 09/21/2018
HDA3600H50BB (Dishwasher) - Arrived onsite for customer complaint of dishwasher timer not advancing. Found timer motor burnt. Removed and replaced timer. Reassembled. Tested unit. Unit now fills,washes,drain and heats as intended. Timer advances as well. All water connections were dry at time of service.
Near Georgetown, TX 78633
Lou
Job Details: 09/21/2018
arrived on site to inspect microwave light not working. Upon further inspection, I found that the customer had already taken the venthood light housing out along with the light bulb and was lying on the countertop. I found that the connectors on the housing were burnt and the white wire to the light connector was burnt as if it had arced. I plugged the connector in ad tested the light and it did not come on. I removed and replaced the main control and tested and the light came on high and low beam. I replaced all screws and light cover. Job completed.
Near Georgetown, TX 78633
Lou
Job Details: 09/21/2018
arrived on site to inspect refrigerator freezing in the fresh foods section. Upon arrival, the customer advised that they had some vegetables freeze in the rc section in the crisper drawer. Using my thermalcouple, I tested the temperature in the rc section by placing my lead below the crisper drawer towards the back of the unit. I noticed the customer had the rc temp set at 42 degrees. After approximately 4-5 minutes of testing, my reading was 42.4 degrees in the rc section. Using the same method, I checked temps in the fc section and my reading was 5.2 degrees. The customer advised that the ice cream was hard as were the other items in the fc section. I placed the unit in diagnostics ad tested the damper ad found that it was very loud and was not closing all the way. I removed and replaced the damper control and tested again and it operated as designed. I reset the unit temps for the rc back to factory settings of 38 degrees and the fc temp was already set at 0 degrees. No water leaks
Near Harker Heights, TX 76548
Arthur B.
Job Details: 09/21/2018
WMH73521CS5 (OTR Microwave) - Arrived onsite for customer complaint of OTR microwave not heating intermittently and light flickering. Removed control cover. Found 3Way,NO switch burnt. Removed and replaced interlock and switches. Reassembled. Tested unit with 1 cup of water for 2 mins. Water was boiling. No other issues found.
Near Austin, TX 78748
Derek S.
Job Details: 09/21/2018
MVWB300WQ1 Arrived on site to repair the door falling down, I found that the right hinge spring was broken, replaced the hinge and verified door operation, added touch up paint to the top lid bleach dispenser area due to rust, no water leak present at the time of service
Near Austin, TX 78748
Derek S.
Job Details: 09/21/2018
MVWB300WQ1 Arrived on site to repair the door falling down, I found that the right hinge spring was broken, replaced the hinge and verified door operation, added touch up paint to the top lid bleach dispenser area due to rust, no water leak present at the time of service
Near Bertram, TX 78605
Thomas L.
Job Details: 09/21/2018
Replaced failed motor due to internal issue in control board. Replaced water level sensor switch or not shutting water off properly. Unit tested by after repairs with no water leaks.
Near Austin, TX 78749
Derek S.
Job Details: 09/21/2018
Reccomend maint personal check the apt that the unit was tripping in because the unit had moved to 3102
Near Austin, TX 78749
Derek S.
Job Details: 09/21/2018
Reccomend maint personal check the apt that the unit was tripping in because the unit had moved to 3102
Near Killeen, TX 76542
Arthur B.
Job Details: 09/21/2018
MVWC565FW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer making loud grinding noise. Found gearcase is seized. Removed gearcase. Installed new replacement along with cam kit. Reassembled. Calibrated unit. Unit calibrated successfully. Unit now fills,agitates,drain and spins as intended. All water connections were dry at time of service.
Near Burnet, TX 78611
Thomas L.
Job Details: 09/21/2018
Arrived on site for no operation. Found FSU Lied door switch. Replaced. Unit now operates properly. Dryer vent and house vent is clear.
Near Temple, TX 76502
Steve C.
Job Details: 09/21/2018
Arrived on site to replace the thermistor on the unit due to ff section not cooling. Replaced the thermistor and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78749
Derek S.
Job Details: 09/21/2018
KRMF706ESS01, arrived on site and replaced the door handle due to scratch, no water leak present at the time of service.
Near Austin, TX 78749
Derek S.
Job Details: 09/21/2018
KRMF706ESS01, arrived on site and replaced the door handle due to scratch, no water leak present at the time of service.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 09/21/2018
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 09/21/2018
Arrived on site for improper baking. The customer explained to me that during use the unit would be set for 400° and it would never get above 330. I tested the unit at 400° and the temperatures were correct and the display was correct. Suspect either control boards need to be replaced or possible voltage issue. But at the moment the unit is working properly.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 09/21/2018
Near Austin, TX 78759
Dona
Job Details: 09/21/2018
Arrived on site for f9 error code, removed cover of terminal block and found neutral line on L2. Removed cord and seated properly on correct wiring. Verified operations check good. Checked temperatures, unit preheating and all cooktop elements working. Did unplug unit after checking as unit is in a vacant apartment.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/21/2018
Arrived on site for customer complaint of turn table not rotating, found bad turn table motor, I replaced the motor, unit tested good.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 09/21/2018
Arrived on site for no ice condition. Tested unit and found reservoir pump leaking thus emptying reservoir thus thin ice. Corrected fit of drain pump into reservoir and unit no longer leaks. All water connections were dry.
Near Austin, TX 78748
Derek S.
Job Details: 09/21/2018
WRX988SIBM01 Arrived on site to check unit for not starting, found the wall outlet did not have proper voltage, was only 98volts and should be 240, reset the breaker but it did not correct, informed tenant he will need a electrician to correct the outlet power, dryer and duct free of lint
Near Austin, TX 78748
Derek S.
Job Details: 09/21/2018
WRX988SIBM01 Arrived on site to check unit for not starting, found the wall outlet did not have proper voltage, was only 98volts and should be 240, reset the breaker but it did not correct, informed tenant he will need a electrician to correct the outlet power, dryer and duct free of lint
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 09/21/2018
WRS325FDAM04 (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator not cooling in RC section. Removed evaporator cover and found frost build up on evaporator and heater connector burnt. Defrosted unit and installed new bimetal harness assembly. Reassembled. Tested unit. Unit now cools and heats as intended. All water connections were dry at time of service.
Near Austin, TX 78750
Dona
Job Details: 09/21/2018
Arrived on site for complaint of unit out of balance, upon arrival customer states that machine is working correctly on all cycles with all clothing except her king size comforter. Customer states that unit will go off level with the comforter. Inspected unit with clothing inside and all operations are checking correctly, unit fills, agitates, drains and spins well. Did not find any issues with the way unit runs. Instructed customer to use bedding cycle, and reduce spin speed. Customer does not have any other complaints about machine other then it sometimes goes off level with king size comforter. All operations check good, all water connections dry.
Near Austin, TX 78750
Dona
Job Details: 09/21/2018
Arrived on site for customer states that sensors not working, upon arrival customer stated that u it starts up on its own then shuts off. Found wrinkle prevent on. Showed customer how to turn on and off. Verified all operations check correctly. Unit is heating properly. Ducting is clear. All operations check good.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 09/21/2018
Arrived on site or noisy operation. Found the damper very noisy when it opens and closes. Replaced damper control. New damper has normal sound level. No water is hooked up to this unit.
Near Kempner, TX 76539
Arthur B.
Job Details: 09/21/2018
KGCU482VSS02 (Gas Cooktop) - Arrived onsite for customer complaint of gas cooktop continuously igniting when lit. Removed grill section and found burner assembly not fully secured to fixture. Secured the assembly and adjusted the igniter so that it’s closer to the burner assembly. Tested unit. Unit now ignites as intended. No other issues found. No gas leaks detected at time of service.
Near Spicewood, TX 78669
Paul
Job Details: 09/20/2018
KitchenAid Refrigerator Model KRMF706ESS01. Arrived onsite for the refrigerator with a no ice condition. I ran test 56 and had an E2 motor lost position error. I ran test 57 and the unit would not complete a harvest. I replaced the icemaker and ran test 57 again to test the unit. The unit completed the cycle. I ran test 45 and the unit filled with water. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Martindale, TX 78655
Derek S.
Job Details: 09/20/2018
GUD27ESSJWW Arrived on site and replaced the control due to short, verified operations no water leak present at the time of service
Near Martindale, TX 78655
Derek S.
Job Details: 09/20/2018
GUD27ESSJWW Arrived on site and replaced the control due to short, verified operations no water leak present at the time of service
Near Temple, TX 76502
Dona
Job Details: 09/20/2018
Arrived on site for no heat condition. Found wiring burned at element, heating coils broken on top coil. Also found a previous company had crossed wires on thermal cutoff causing cutoff to arc and corrode wiring enough that it has fallen apart on connector. Also found timer not advancing correctly and knob is broken not showing direction. Unit will need new element, thermal cutoff, timer, timer knob, and wiring harness to repair unit.unit is unplugged and broken wiring has been taped. Instructed customer not to plug unit back in, as it is not safe. Harness is a psp part so will need to reschedule for 9/27/18. Unit will need to be delinted upon return as well.
Near New Braunfels, TX 78130
Derek S.
Job Details: 09/20/2018
MVWB765FW Arrived on site to repair unit for adjitater tearing clothes, I found adjitator had gap, replaced the adgitater and added a new bolt because it needed factory loc tite, no water leak present at the time of service
Near New Braunfels, TX 78130
Derek S.
Job Details: 09/20/2018
MVWB765FW Arrived on site to repair unit for adjitater tearing clothes, I found adjitator had gap, replaced the adgitater and added a new bolt because it needed factory loc tite, no water leak present at the time of service
Near Austin, TX 78703
Robert
Job Details: 09/20/2018
Near Salado, TX 76571
Dona
Job Details: 09/20/2018
Arrived on site for the unit door will not close. Tested the unit and found the strike on the door is broken. Found the unit will need a new strike and latch. Quoted customer for the lever door $25.97, latch $99.08 and labor fl220 $189.99 plus tax. Total of $341.03 customer already pair 108.24. Balance due was 232.79 paid in check form. After replacement door is locking and all operations check correctly. All water connections dry.
Near Waco, TX 76710
Arthur B.
Job Details: 09/20/2018
MVWB835DW3 (Top Load a Washer) - Arrived onsite for customer complaint of top load washer not powering on. Found control board is DOA. Will need to order correct board to complete repair. R/S for 9/25 PM request. No other issues found. Unit disconnected at this time.
Near Leander, TX 78641
Lou
Job Details: 09/20/2018
arrived on site to inspect range cooktop ignitors constantly sparking. Upon further inspection, the customer had turned the unit off at the breaker. After he turned it back on, I tested each burner and found that the middle burner constantly sparked even when the middle burner wasn’t being turned on to ignite. I removed and replaced the spark module and tested all burners again and they all operated as designed. Customer provided a copy of the closing date for warranty purposes and I updated in my ticket. No gas leaks detected during service, job completed.
Near Paige, TX 78659
Thomas L.
Job Details: 09/20/2018
Arrived on site or no cool condition. Found failed fresh food section fan motor. You steamer to defrost evaporator and replaced fan motor. I’ll water connections were dry.
Near Austin, TX 78728
Tyler B.
Job Details: 09/20/2018
Near Waco, TX 76704
Arthur B.
Job Details: 09/20/2018
WRS325FDAM04 (SxS Refrigerator) - Arrived onsite for customer complaint of no light in either RC/FC section. Found FC LED module faulty. Removed and replaced with new module. Reassembled. LED both sections illuminate as intended. No other issues found. All water connections were dry at time of service.
Near Waco, TX 76704
Arthur B.
Job Details: 09/20/2018
WFE515S0ES0 (Freestanding Range) - Arrived onsite for customer complaint of light out on single freestanding oven. Found socket shorted. Removed and replaced socket with new replacement. Reassembled. Light now works as intended. No other issues found.
Near Austin, TX 78728
Tyler B.
Job Details: 09/20/2018
Near Waco, TX 76708
Arthur B.
Job Details: 09/20/2018
WFG320M0BB2 (Freestanding Gas a Range) - Arrived onsite for customer complaint of no display on control panel of freestanding gas range. Removed rear cover and found control board shorted. Removed and replaced board. Reassembled. Tested unit. Unit control panel displays. Tested oven features. All works as intended. No gas leaks detected at time of service.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/20/2018
arrived on site to inspect dishwasher not dispensing detergent. Upon further inspection, i placed the unit in diagnostics to test. Error code F8E1 appeared. I cleared the code and continued with testing and the unit operated as designed except the dispenser door did not open. I ran the unit through diagnostics again and the unit operated as designed, but again the dispenser door did not open. I noticed that there was soap residue on the inner door under the dispenser which appeared that the detergent was leaking out and not being dispensed correctly. I am ordering the dispenser and the control and scheduled return service for 09/25/18. No water leaks observed during service.
Near Waco, TX 76708
Arthur B.
Job Details: 09/20/2018
WZF34X16DW00 (Upright Freezer) - Arrived onsite for customer compliant of upright freezer making loud noises when cooling. Removed evaporator fan housing and found blocking of ice rubbing and cause fan to stop. Removed out,clean and dried air tower of ice. Reassembled. Tested unit. Unit now cools and circulates air as intended. No other issues found. No water connections made to unit at time of service.
Near Austin, TX 78738
Brandon
Job Details: 09/20/2018
Arrived on site for customer complaint of washer not starting, when I arrived the water was shut off. I turned water on and ran diagnostic test cycle. Bob hot and cold valves tested good, high and low spin tested good, slow and fast agitation tested good. I calibrated unit, everything passed in diagnostic mode.
Near Austin, TX 78723
Robert
Job Details: 09/20/2018
WED8700EC2 Arrived on job for complaints of hose to supply water to dryer missing. Installed hose and connector. Test for leaks. Job complete
Near Bastrop, TX 78602
Thomas L.
Job Details: 09/20/2018
Arrived on site for low ice production. After testing low ice production is due to high temperatures due to leak in the sealed system and contaminated compressor. Replaced and all functions started normal. There is a portion of hard ice on the freezer evaporator that the customer will defrost by turning the unit off. All water connections were dry.
Near New Braunfels, TX 78130
Diego G.
Job Details: 09/20/2018
Arrived on site. Checked for no pool issues. Found unit completely dead no fans or compressor kicking on. Replaced main control and cycle, all functions tested OK. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 09/20/2018
Arrived on site. Checked for no pool issues. Found unit completely dead no fans or compressor kicking on. Replaced main control and cycle, all functions tested OK. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 09/20/2018
Arrived on site. Checked for no pool issues. Found unit completely dead no fans or compressor kicking on. Replaced main control and cycle, all functions tested OK. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near Austin, TX 78744
Kevin
Job Details: 09/20/2018
Arroved on site and found fresh food temperature is 35 degrees, freezer temperature is 3°, spoke with tech line and they recommended turn in control down two steps to minimum. They also recommended discussing food placement inside of refrigerator with customer. No water leaks from connections at time of service, job complete
Near Bellmead, TX 76705
Arthur B.
Job Details: 09/20/2018
HTDX100EMWW (Dryer) - Arrived onsite for customer complaint of dryer knob broke off and can’t start unit. Found knob broken. P&L are as follows; WE1M652 (Knob) $20.86,DR100 $99.99 plus taxes. Installed new replacement knob. Tested unit. Unit heat and tumbles as intended. Dryer vent and lint trap was clean of lint at time of service.
Near Robinson, TX 76706
Arthur B.
Job Details: 09/20/2018
WTW8000BW0 (Top Load Washer) - Arrived onsite for customer complaint of top load washer getting “LF” error code. Entered diagnostics and confirmed error code. Checked pressure hose and found resistance. Was able to clear pressure hose. Also found drain hose sagging in drain tube. Adjust drain tube. Filled unit and drain. Unit fills and drain and intended. Charged TL120 $129.99 plus taxes. All water connections were dry at time of service.
Near Georgetown, TX 78628
Chase
Job Details: 09/20/2018
KFIV29PCMS01 Arrived on site. Found fresh food evaporator had not defrosted. The electronics have been replaced during prior service for same issue. Removed all ice from evaporator, replaced thermistor harness. Repositioned the evap thermistor, verified proper function of 3 way valve and fan motor. All checks good after repair and no water leaks are present.
Near Georgetown, TX 78633
Dona
Job Details: 09/19/2018
Arrived on site for LF error code, found mix valve not supplying on hot side. Replace valve and verified fill and operations were good. All water connections dry. Unit is running to spec with no errors now.
Near Georgetown, TX 78633
Dona
Job Details: 09/19/2018
Arrived on site for abnormal noise when microwave and oven running. Found trim pieces on both sides of unit loose. Tightened as far as possible without a complete reinstall. Found is further out on top of machine than at bottom where unit is more flush to cabinetry. Looks as though unit would need to be shimmed to level unit completely. Ran unit numerous times with microwave and oven running. Unit is running to mfg spec and temperatures check good. Did not find any abnormal noises.
Near Georgetown, TX 78633
Dona
Job Details: 09/19/2018
Arrived on site for abnormal noise when microwave and oven running. Found trim pieces on both sides of unit loose. Tightened as far as possible without a complete reinstall. Found is further out on top of machine than at bottom where unit is more flush to cabinetry. Looks as though unit would need to be shimmed to level unit completely. Ran unit numerous times with microwave and oven running. Unit is running to mfg spec and temperatures check good. Did not find any abnormal noises.
Near San Marcos, TX 78666
Derek S.
Job Details: 09/19/2018
LEQ9508KQ1 Arrived on site to repair unit for not tumbling, I found that the belt came off of pulley, I reinstalled belt and verified operations, unit working as designed, belt was in good condition;, cleaned out lint in the unit.
Near San Marcos, TX 78666
Derek S.
Job Details: 09/19/2018
LEQ9508KQ1 Arrived on site to repair unit for not tumbling, I found that the belt came off of pulley, I reinstalled belt and verified operations, unit working as designed, belt was in good condition;, cleaned out lint in the unit.
Near Austin, TX 78732
Paul
Job Details: 09/19/2018
KitchenAid Dishwasher Model KUDS02FRSS2. Arrived onsite for the dishwasher that is completely dead but stopped draining before it died. I found the control thermal fuse blown and the control with a burned up connection. I replaced the control and the thermal fuse. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
Near Killeen, TX 76542
Arthur B.
Job Details: 09/19/2018
MVWX655DW0 (Top Load Washer) - Arrived onsite for customer complaint of water valve not dispensing softener. Tested unit and found one side of cold water valve not opening. Removed and replaced water valve and housing. Reassembled and tested. Fabric softener not dispenses as intended. No other issues found. All water connections were dry at time of service.
Near Kingsland, TX 78639
Thomas L.
Job Details: 09/19/2018
Removed and replaced control board per manufacturers suggested as it was shutting the water off too soon in the fill cycle. All water connections were dry.
Near New Braunfels, TX 78130
Derek S.
Job Details: 09/19/2018
WTW8500DC3 Arrived on site to repair unit for not starting cycle, found error overload foe5 and unit lost power, I found that the unit needed to be calibrated, i recalibrated the unit and verified all operations with towels, informed Mr that the time in the display is estimated time and can jump up in time and fluctuate, no water leak present at the time of service.
Near New Braunfels, TX 78130
Derek S.
Job Details: 09/19/2018
WTW8500DC3 Arrived on site to repair unit for not starting cycle, found error overload foe5 and unit lost power, I found that the unit needed to be calibrated, i recalibrated the unit and verified all operations with towels, informed Mr that the time in the display is estimated time and can jump up in time and fluctuate, no water leak present at the time of service.
Near Georgetown, TX 78626
Chase
Job Details: 09/19/2018
WRS315SDHB Arrived on site. Checked refrigerator for no ice production. During last service visit it was thought that a cooling issue may have been the cause of slow/no ice production. Upon arrival found ice bin completely full. Customer stated it had producing ice well for past 3 days. Took temperatures in both sections and found freezer at 3 degrees. Fresh food section 38. Cycled ice maker and found cube was hung up during ejection. Inspected fill tube and water fill. All functions of ice maker check good. Temperatures on unit check good and no frost buildup found on evaporator or air return. Sealed system repair not needed. Advised customer check for stuck cube or shut off arm position if ice production slows. No water leaks present. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 09/19/2018
arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and nothing happened. I checked to make sure the unit was plugged in and it was so I verified voltage at the outlet and got 124 volts. I checked the junction box and the wiring was correct, but the white wire was not fully intact. I reconnected the white wires and tested the unit again and this time it came on for a brief second then turned off. I verified voltage at the junction box and then to the control. After looking this unit over, I checked the junction box again and while the unit was plugged in, I wiggled the ground wire and the unit came on. I unplugged the unit and unscrewed the ground wire and then screwed it back to the chassis and tested the unit and the unit came on. I placed the unit in diagnostics again and tested with no error codes showing. At the end of diagnostics, the unit operated as designed with no error codes. I did find that the customer us
Near Killeen, TX 76549
Arthur B.
Job Details: 09/19/2018
WTW4816FW2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not starting. Ran diagnostics and found error code F2E1 (Stuck Key). Clear error code and calibrated unit. Unit calibrated successfully. Unit now powers on,fills,agitates,drain and spins as intended. All water connections were dry at time of service.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 09/19/2018
Arrived on site for F1 failure code and locked door. Got door unlocked and failure code would not clear and cooling fan would not stop indicating failed control. There is a possibility also needs a latch and it is no longer available. The customer will look at new products. The unit is 19 at almost 20 years old. Control $284.48 Work$199.99 Latch and other controls are now NLA Ljalex@swbell.net
Near Killeen, TX 76549
Arthur B.
Job Details: 09/19/2018
JVM1540DN1WW (OTR Microwave) - Arrived onsite for tenant complaint of OTR microwave coming on with entry and cancel button not working. Tested unit and found unit come on on own. Attempted to cancel and will not cancel. Ordering control and UI to complete repair. OF toR/S due to part cost. Unit unplugged at this time.
Near Killeen, TX 76549
Arthur B.
Job Details: 09/19/2018
IF71CM33NW (Chest Freezer) - Arrived onsite for chest freezer not cooling. Tested unit and found compressor making loud knocking noise. Found compressor is non replaceable part. Unit is non repairable. Advised customer of the findings. Lowe’s will be in touch. No water connection made.
Near Austin, TX 78717
Lou
Job Details: 09/19/2018
arrived on site to inspect dryer making loud screeching noise. Upon further inspection, the customer turned the unit on and immediately I could hear the screeching noise. I removed the top of the unit to expose the interior of the unit ad found that the control mount was not secured on one end and was rubbing on the drum causing the noise. I adjusted and remounted the control mount and tested the unit and the noise stopped and the unit operated as designed. I quoted the customer DR100 $108.24 and they paid in full. No lint observed during service, job completed.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 09/19/2018
GLD4100L00CC (Dishwasher) - Arrived onsite for customer complaint of dishwasher leaking when not in use. Found water damage in front of floor. Tested unit. Found motor leaking water and upper wash arm not spinning. Ordering motor,drain pump and upper wash arm. Customer requests new unit but advised thats between AHS and customer. Unit is disconnected from power and water at this time.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 09/19/2018
Arrived on site to repair dryer for overheating. Entered home via garage per Mr. customer permission. Replaced closed thermostat and tested. Vent in dryer in Vent home are both clean. Left home via garage door.
Near Meadowlakes, TX 78654
Thomas L.
Job Details: 09/19/2018
Arrived on site to inspect unit for no agitation and no spin. Found that the splines on the gearcase in the splines on the impeller are both damaged. These blinds do not match up anymore so it will not agitate. Unit will need new gear case a new wash place. Unit will need approximately $600 after-tax and customer does not wish to invest that much money. All water connections are dry. Washplate $101.64 Gearcase$242.58 Work$225.99 Sub total$570.21
Near Belton, TX 76513
Steve C.
Job Details: 09/19/2018
Arrived on site for the unit door is coming apart. Found the bottom of the oven glass door is broken. Replaced the door and nameplate. Unit works properly and job complete.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 09/19/2018
WRS588FIHZ00 (SxS Refrigerator) - Arrived onsite for customer complaint of oil spots on bottom side of RC side cabinet. Inspected unit and did not find any signs of oil leaking. Advised customer that all refrigerant line are located in rear of cabinet. Unit is cooling well and no issues found. All water connections were dry at time of service.
Near Austin, TX 78717
Lou
Job Details: 09/19/2018
arrived on site to install previously diagnosed and ordered part. I removed and replaced the oven door gasket ad tested unit. Unit operated as designed, job completed.
Near Round Rock, TX 78665
Tyler B.
Job Details: 09/19/2018