"Arrived on site to diagnose washer that is leaving clothes wet on the towel cycle only. Towels come out wet. Checked error codes and found no error codes present. Called tech line for guidance, SR7732247307. Tech line said with no error codes and unit running through diagnostic fine there is no recommended part to replace. Recommendations are to decrease soap usage and decrease the amount of soap used, as well as to run drain and spin if its not done and rung out.

"Arrived on site for shelves are not fitting in right side door. Found customer had four shelves. They only fit on the bottom section of the right side RC door mounts. I called Whirlpool tech line and spoke to TJ to see if something else I wasnt seeing was missed, but tech line confirmed the upper section of the door wasnt meant to have the shelf adjusted any higher than the lowest mount. Customer confirmed they had received additional shelves from Whirlpool that also didnt fit. Again, unfortunately the door only allows one shelf to be mounted on the bottom section of the door where the mounts are seated and the liner is deeper than all the mounts above. Job completed.

"Arrived on site for poor drying performance. Ran diagnostics, no errors . Ran air flow and temp checks . Found air flow restriction. Recommended maintenance clean exterior venting. No lint build up, job complete"

"Arrived on site to replace previously diagnosed front right infinite switch and front right element, upon accessing and replacing both the unit is now operating properly as designed, job complete."

"Arrived on site for customer complaint of unit leaking and not finishing cycles, found to much suds in unit, I cleaned out suds, ran a rapid wash, unit tested good."

"Arrived on site to follow up on washer that was still not spinning. Ran unit and hear a buzz come from bottom of unit and no spin. Replaced the rotor and clutch again and tested. Found no more buzzing, but unit still would not spin. Checked control and found damaged connectors and heat sink with corrosion on them. Replaced control and retested. Verified unit is now spinning correctly. Documented with tech line, SR 7732244793. Call complete."

"Arrived on site to replace failed shocks, after replacing, unit tested good."

Arrived onsite for dryer not turning on. Upon arrival tested unit and would not start. Checked incoming voltage and recorded 240 vac. While checking voltage found wiring from cord and harness burned. Will need to order block kit for repair. Notified customer that will also need power cord replaced will bring one in case customer does not provide cord Office to reschedule ; ordrng 1 279320 (terminal block) and 1 POWERCORD (4 PRONG CORD) and 1 W10450289 (harns-wire)

Arrived on site to install previously diagnosed parts. Removed sump and motor and control. Installed new sump and motor and control. Ran diagnostics and got same error codes. Called Whirlpool tech line and spoke to JR. He had me ohm out diverter. Diverter was out of range and giving a range way higher than it should be. Tech line also had me ohm out old diverter and it was giving the same exact high reading. Tech line requested and highly recommended we order a new diverter and harness through Whirlpool stock to ensure we get new stock and not shelf stock. Ordered sump and motor and main harness to complete the repair. SR 7732247917 ; ordrng 1 W11416362 (Sump and motor) and 1 W11568793 (Wire harness)

"Arrived on site to inspect cooktop burners corroded. Upon further inspection, I tested all burners and they are operating as designed. I found all of the burners with corrosion on them some worse than others. I removed and replaced the burner heads and retested and all burners continue to operate as designed. I made recommendations for use and care. No gas leaks detected during service, job completed."

Arrived on call for complaint of dispenser damaged. Confirm the dispenser is damaged replaced dispenser. After installation test operation.

Arrived on site for washer giving f6e3 error. Upon arrival confirmed complaint and found f6e3 and f2e1 errors stored. Upon further inspection I found ui harness still within specs. Replaced both ACU and fascia controls. Reassembled unit and found washer fully functioning as designed. Call complete

"Arrived on site and inspected dishwasher and found tub has a dent on the right rear that has broken a seam and is leaking water. Took one picture of broken seam. A new tub will be needed to correct the issue, otherwise dishwasher is operating normally. contact customer before rescheduling to ensure builder has not replaced dishwasher entirely.; ordrng 1 W11409866 (Tub)"

"Arrived onsite for oven saying cooktop hot even when not on. Upon arrival found unit right front switch damaged due to power outages recently

"Arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised that there is water in the drain filter area. I removed the filter and found the normal remaining water in the drain area. I advised the customer that the water is normal. I placed the unit in diagnostics showing no error codes. Continued with testing and I placed my multimeter on the black wire at the junction box and tested amp draw to the components. All components are within range on amp readings. I advised the customer that the unit Is operating as designed. Inspected the drain hoses and they are clear. Customer has an RO system but the RO drain hose is connected at the left side sink drain and not with the dishwasher drain hose. Contacted techline and spoke to TJ and advised of the complaint and my findings. TJ advised that the water in the drain area is normal and provided SR#7732245720. I recommended that should the customer have further issues to contact Whirlpool. No water leaks observed during service, job completed."

Arrived onsite for unit not heating or starting. Tested the unit and unit would it start. Upon further inspection. Found that the fuse in the back had burned up along with the wire. Replaced the interlock. Tested the unit. Unit tested good. No issues at this time. Job complete

Arrived onsite for freezer buzzing noise upon arrival found unit compressor extremely hot and rattling. Ordering sealed system.; ordrng 1 W11209866 (Compressor) and 1 W11209261 (Evap) and 1 WPW10143759 (Drier)

"Arrived on site for a refrigerator with LEDs not working properly in the refrigerator compartment. Upon arrival the customer stated they had another service company come out for the same issue, and they replaced the door switches. They stated this temporarily worked. I ohmd out all LEDs, and door switches. All ohmd out good. I gained access to the control and found at connection P14 from pins 6 to 7 the LEDs were getting 31VDC. This is way to high. I installed the control and nothing changed

On site for dryer only running 5 min then shutting down. Found sensor harness open andnot detecting the dampness of clothing when testing with damp cloth. Replaced sensor harness and tested. Unit now functioning as designed. Call complete.

Arrived on site for washer bounding and banging around laundry room. Upon arrival confirmed complaint but found no errors in diagnostics. Upon further inspection I found during manually spinning drum that unit was showing resistance while rotating. Removed rotor and stator and found same reasults with tub. Also found signs of rust around stator. Will need office to reschedule once Availability of parts is known. Documented complaint with techline sr#7732197211. ; ordrng 1 Cnote (Need autho for 2man front load washer repair) and 1 W10921994 (Tub asm) and 1 W11261207 (Stator) and 6 W11035597 (Stator screws)s and 1 W10916241 (Rotor) and 1 W10797525 (Rotor screw)

"Arrived on site and inspected washer screeching noises during spin cycle. Confirmed the complaint and, called the office and confirmed the P&L. Removed and replaced the gearcase, cam, actuator, belt. Reassembled and unit tested properly. Job complete"

Arrived on site for refrigerator not turning on. Upon arrival customer stated they had recently tried a new start device thinking it would help a day before arrival but wanted unit inspected for any other failures. Unit was running and cooling while on site. Found temps in FC reaching 3 degrees. Found compressor and both fans running as designed. Rc temp at 38 degrees. Unit appears to be running as designed at time of service.

Arrived on site to diagnose a range with a broken panel. Found ui glass cracked and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10877769 (Control panel)

"Arrived on site for dryer not heating. Upon arrival confirmed complaint. Upon further disassembly I found element grounded, and both high limit and cutoff off also shorted. Replaced both thermostat with (279769) kit and element. Reassembled and tested unit. Found dryer heating as designed. Call complete"

On site for dishwasher displaying ER code and not going through wash cycle. Found keypad shorting causing unit to not allow for any cycle selections. Replaced keypad assy. Tested. Unit functioning as designed. Call complete.

"Arrived back on site to install previously ordered parts. Installed the control, UI and thermistor. Reassembled and unit tested properly. Job complete"

Arrived on site to replace previously ordered parts for washer. Replaced inner basket and no other components needed. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived onsite for washer not functioning properly and shaking violently. Upon arrival put unit in diagnostics and found F7E1 basket speed fault and F7E7 unable to reach target RPM. Inspected underneath unit and found unit had shaken so much that the cam pulley and belt came loose. Called NEW tech line for assistance. Spoke to David. Looked over history and parts. Explained issues and believes that the basket may be out of round or gearcase shaft may be bent. Being that basket was replaced already by previous company, would need approval to replace basket again. Requesting AUTHO for basket, gearcase, cam and belt. Office to reschedule ; ordrng 1 W10752719 (basket)"

"Arrived on site to install previously diagnosed parts. I installed the new control and tested the unit. I found voltage now going to the motor, but it still not running. Due to this I also installed the sump and motor. I then ran through a diagnostics cycle and found the unit running as designed. No leaks observed at the time of service. Call complete."

Arrived on site to test unit for unit leaking. Found unit leaking from front left side. Checked heating element and element test good. Removed front door panel and checked dispenser and vent gaskets all test good. Found unit leaning to the left making water come out front left bottom. Leveled unit correctly test unit and unit test good no leaks present at this time.

"Arrived on site to test unit for excessive shaking and walking across floor. Ran diagnostics and unable to replicate issue. Suspension is good, tub bearing is good. Spoke with tech line and found no issues. Advised customer on proper loading procedures. Unit has been replaced for doing the same thing. Pedestal is the original one. Unit is perfectly leveled. No shipping bolts present, pedestal feet has rubber on. Pedestal is properly installed and not loose. No leaks detected. Job complete.SR#7732238273"

Arrived on call for complaint of noise. Found the tension pully cause of noise. Replace tension from repair kit

"Arrived on site to diagnose cooktop with gas leaking from burners, upon arrival the customer informed me that the front left, right and center burners were tested by a gas service company and showed to be leaking gas while not in operation, I gained access and found that the burners are leaking between the valve and the orifice/spud via a soap solution to find gas bubbles, I am ordering the valves, tubing, orifice/spuds and returning with parts per safety, I spoke with Jessica and she provided me with SR#7732214401 as documentation. The office will schedule return service when the parts arrive. ; ordrng 2 W10597166 (Left front and right front orifice)s and 1 W10611441 (Center orifice holder) and 2 W10652710 (Orifice spud left front/right)s and 1 W10791073 (Spud center main) and 1 W10652706 (Spud center simmer) and 1 W10594392 (Left front valve) and 1 W10859922 (Right front valve) and 1 W11246817 (Valve center) and 1 W10566294 (Left front tubing) and 1 W10566299 (Right front tubing) and 1 W10566296 (Tubing center main) and 1 W10566297 (Tubing center simmer)"

"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed prior diagnosis and found signs of oil around suction side of compressor. Found no refrigerant left in system. Replac3d compressor, uv drier, A.valve. Pulled vacuum then recharged system with 5.0oz of refrigerant per manufacture spec. Found psi lvls stable at 150/0 after 15 minute run time. equalized psi was 40 when off. Informed customer to give 24hrs to stabilize temps. Call complete"

"Arrived on site for customer complaint of unit not completing cycles, found failed hot water valve, I replaced valve, unit tested good.

Arrived on site to test unit for unit leaking from right side of the door. Test unit and found tub gasket completely off the tub. Replaced tub gasket test unit and unit test good job complete. No leaks present at this time.

"Arrived on site to replace drip pan, after replacing, unit tested good."

"Arrived on site for a range not heating properly in the oven. Upon arrival the customer stated that the oven does not gain heat at all. I checked voltage at the wall and found it good. I gained access to the back of the unit. I ohmd out both elements and found the bake element open. I ohmd out the fuse and sensor, and both read good. This indicates just a bad bake element. I replaced the element and then preheat the unit. I found the unit now reaching preheat temps and running as designed.

"Arrived on site for a washing machine that would continuously drain after plugged in. I tried putting the unit into diagnostics mode, but found the UI completely unresponsive. Due to this I replaced the control. The unit was no longer throwing itself into a drain after being plugged in. I ran a calibration and test cycle. The unit is now working as designed. Call complete."

"Arrived on site for a refrigerator with a filter not staying in place. Upon arrival the customer stated that the unit will stop dispensing water when the filter is acting up. He also just replaced the filter and has continued to have the same issue. I gained access to the filter head and found the filter latch popped out. I put it back on, and the filter was now staying secure. The unit is now working as designed.

"Arrived on site for a refrigerator icing over and not keeping temps. Upon arrival the customer stated that the freezer compartment was getting a sheet of ice on the bottom of the compartment. He cleared the ice and cleaned the drain hose from the back. When he gained access to the evap he found ice built up on the top right. He found that the drain tube was not clogged. I checked temps and found the FC at 14?F and the RC at 36?F. I put the unit into diagnostics mode and found all airflow components running as designed. I activated the heater and found it running as designed. I gained access to the evaporator and found the drain tube draining properly. Upon further inspection I also found the cap tube frozen over. The evap was not getting a proper frost pattern. This indicates a faulty sealed system.

"Arrived on site for a dishwasher throwing an F8E4 error code. Upon arrival the unit was throwing the F8E4 error code for float switch open/overfill. I gained access to the float switch assembly, and found the tray full of water. I emptied the tray. I then put the unit into diagnostics mode and found stored error codes F9E2 for drain motor electrical problem, F8E4 for float switch open, and FAE2 for vent wax motor electrical problem. I then ran a diagnostics cycle and found it ran through as designed. No error codes were thrown at the end of the cycle. Upon further inspection I found the valve dripping where the water line was threaded into the valve. I adjusted the line and re thread it. The unit is no longer leaking and is working as designed. Call complete."

"Arrived on site for a refrigerator with dented doors. Upon further inspection I found the left and right side refrigerator compartment doors dented. I replaced both doors, and verified with the customer that they looked okay. I verified the unit had good water flow and would dispense still. The unit is as designed. Call complete."

"Arrived on site for a dryer making a squeaking noise. Upon arrival the customer stated it is not a loud noise, but just wanted to make sure it was no cause for concern. I tested the unit and found that when it was running, the dryer vent was rubbing on the back of the unit causing a slight squeak. I showed the customer and adjusted the unit. The unit was no longer making the noise. The unit is working as designed. Call complete."

"Arrived on site for a dishwasher that is leaking. Upon arrival the customer stated that the dishwasher was intermittently leaking, and would not wash well. They also found that the leak would only occur in the middle of the cycle. I put the unit into diagnostics mode and found stored error code F2E1 for stuck key. I ran the unit through a diagnostics cycle. While it was running I could intermittently hear the motor make an abnormal rattle sound. I could not replicate a leak however. Upon further inspection I also found the lower wash arm splitting a little. Due to this I will be ordering the sump and motor and the lower wash arm to be replaced. Office to reschedule.; ordrng 1 W11087376 (Sump and Motor) and 1 W10837249 (Lower Spray Arm)"

Arrived on site for dishwasher leaking water during use. Upon arrival I confirmed complaint. After further inspection I found cause was due to drain pump hose that bridges to sump had cracked causing leak. Was able to replace motor/drain assembly kit and then reassembled and tested unit. Found dishwasher cycling through setting as designed with no leaks. Call complete

Arrived on site to follow up on refrigerator that was producing ice that was hollow and smaller. Replaced inlet valve and line / IM. Verified proper fill. Advised to follow up if cubes are hollow again. Call complete.

"Arrived on site to diagnose cooktop that will intermittently cut out and then beep, but doesnt throw errors. Checked diagnostic menu and found error codes F6E4, F6E0 which are both related to lost comm and Ui control. Checked tech sheet which recommends replacing main harness and UI.

"Arrived on site for heater . Inspected heater , bushing are in good shape ,no leaks . Ran diagnostics, no error code or leaks . Customer hasnt had any issues . Job complete"

Arrived on site for MW tripping the breaker. Found microwave plugged in but breaker tripped. Flipped breaker on and plugged in microwave. The breaker tripped immediately after plugging in microwave. Used extension cord to run from Laundry room to microwave and microwave powered on as designed. Used a cup of water and heated for one minute. Microwave running as designed. Explained to customer they will need to contact Pulte Homes to install a new GFCI or breaker. Job completed.

"Arrived on site for fridge making a noise. I inspected the unit and work area. I tested the unit and found the dual valve making a fluttering noise. I gained access to the water lines and found them all secure. I adjusted the water valve at the wall and found it making the same noise. I am ordering both valves to complete the repair. I spoke to the customer about it possibly being a water pressure issue, with it being too high and that if the noise still persist after the valve replacements. ; ordrng 1 W11482025 (Single valve) and 1 W11482383 (Double valve)"

"Arrived on site for washer showing error codes. Upon arrival confirmed an f3e1, and f8e3 errors. After running diagnostics tests I found drain pump bearing failing and not getting water out and mixing old soapy water with fresh soap and water when started leading to over suds-ing, and through off pressure sensor. Office to reschedule once availability of parts is known; ordrng 1 WPW10605427 (Drain pump)"

Arrived on site to inspect dishwasher not filling. Confirmed the complaint and found the plumber who installed the garbage disposal turned off the water underneath the sink. I ran diagnostics and discovered the sump and motor failed to activate. Unit will need the pump and motor to complete the repair. Control marked for use on return services. Office to schedule return services. ; ordrng 1 W11087376 (PUMP&MOTOR)

Arrived onsite for refrigerator making humming noise. Upon inspection I confirmed the complaint. I found the condenser clogged with debris and hair. I removed the clog and the noise went away. I was able to push on the condenser a little bit and make the noise come back slightly. It sounded like a rock or something resting on a vibrating surface. I pulled the unit forward about an inch and the noise went away. I was now unable to get the noise to return. I found the flooring in the kitchen has deep grout joints and the wheels are likely falling in the joint causing the unit to become un level slightly. I advised the customer of my findings. Job complete.

Arrived onsite for washer making squealing noise. Upon inspection of the diagnostics cycle I found the noise to be consistent with a slipping belt. I replaced the belt and I was not able to recreate the noise. No leaks detected during time of service. Job complete.

"Arrived on site for oven bake not heating. Tested unit and found upper bake ignitor was not glowing and bottom oven bake ignitor was not glowing enough to open gas valve. Ordering bottom bake ignitor. ; ordrng 1 WPW10324738 (Ignitor)"

"Arrived on site for washer not powering on. I inspected the unit and work area. I found 120 vac coming from the wall. I checked power to the control and and found good voltage. I unplugged connector to j12 and the unit powered on. I ohmed out the shifter and it tested good. I re-connected j12 and ran the unit through a diagnostics cycle. I found it working as designed. I power cycled the unit and retested it through normal. The unit is working as designed. Job complete.

Arrived on call for complaint of freezer door pulling to one side an noise. Found the customer pulling door handle from the far left side and gear will make noise and door will pull slightly to side. But pulling from center it is normal. The right side of track doesnt have track reaching to back and gear will be slow to start.

Arrived onsite for lightbulb unable to be replaced because it is stuck in the housing with silcone. Removed bulb so it can be replaced and advised customer on procedure. Unit is now operating as designed. Advised customer on repair.

Arrived onsite for dishwasher leaking. I found the unit over sudsing and leaking from the front reservoir so I called techline to document. SR#7732226129. They suggested replacing the dispenser because I can see foreign material inside which could contribute to over suds. I used some vegetable oil to cut the soap suds away. I replaced the dispenser and advised the customer on soap amount/usage. I ran the unit after the vegetable oil and found no more over sudsing. I advised the customer to test the unit and let us know if there are still issues. Job complete.

"Arrived onsite for dishwasher not drying properly. Upon arrival put unit in diagnostics and found no stored error codes. Ran diagnostics and checked components test. All passed. Did notice that incoming water temperature did not satisfy recommended 120 degrees. Instructed customer that optimal use required hot water. Recommended running tap until hot then beginning cycle. Customer is using rinse aid but must allow time for the rinse agent to take affect. Also instructed customer on materials being washed. Glass, metals and ceramics will do better in drying however plastics will not retain heat and not dry thoroughly. Unit is functioning properly. Job complete"

Arrived on site with TG to uninstall the unit and install both the UI and console. Unit now functioning properly to customers satisfaction. Job complete

"Arrived on site to inspect refrigerator with no lights. Upon further inspection, I found the lights in the water box dim and the lights in the ice maker housing out. Removed and replaced the lights and tested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for fan only working on high setting . Fan not coming on during cooking . Ordering fan and control. Call to set return ; ordrng 1 W11391718 (Control) and 1 W11109701 (Fan)

"Arrived on site to diagnose a range with all ignitors sparking no matter which burner is used. Found no failures to unit at this time, and advised customer on spark module operation. No repairs needed and all is working properly at this time."

"Arrived on site and found left hand switch is not engaging when door is closed. Pressing on the left side of the handle allows unit to run, but as soon as you let go the unit stops working. Sent video to CS. Lower corners of door are making contact with black trim. Sent video to CS. Requested small rubber adhesive bumper from customer. Trimmed it to fit, and attached it to the tip of the switch. Microwave will now operate normally on every attempt. Sent picture to CS. There is no incremental adjustment available to correct space variance. Job complete"

"Arrived onsite for range showing sensor error. Upon inspection I confirmed the complaint. I accessed the sensor from the rear of the unit and found one of the purple wires to the sensor had backed out of the connector and not ,asking connection. I corrected the wire and re assembled the panel. I tested the unit and it is working as designed at this time. Job complete."

Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found dispenser motor runs on dc voltage and previous tech misdiagnosed issue. Motor is receiving 120vdc and motor is bad. Replaced motor and all is working properly at this time. No leaks were found at time of service.

"On site for fridge leaking, dispenser leaking, and drawers difficult to open/close. Customer stated he noticed the leak coming from the front of the unit. Inspected drawers, no functional issues found with drawer or tracks. Found water filter stuck in housing and water filter not coming out when pressing release/open button. Found ice door not sealing properly allowing warm air into FC causing drip from condensation build up. Found water valve not closing completely causing slight water drip from water dispenser. Ordering valve, valve connector, filter housing, water filter cap, ice door chute kit. Office to reschedule. AUTHO ; ordrng 1 W10408179 (Valve) and 1 WPW10121138 (Filter housing) and 1 8201756 (Door chute kit) and 1 AUTHO (AUTHO) and 1 WPW10445062 (Valve connector) and 1 WP2260518B (Cap)"

Arrived on site for Not Heating - Has Power - Over-the-Range Microwave. Found microwave was heating but only for a minute and a half. Used customers glass bowl to run for two minutes and I could hear a click and the magnetron stopped running. Ordering the magnetron (W10754299) and will return with all parts. We will also replace the capacitor and diode while we have the microwave open to ensure these components didnt fail due to magnetron going out. ; ordrng 1 W10754299 (Magnetron)

Arrived onsite for washer giving error codes. Upon arrival found unit F5 E2 and F1 E1 found unit lock operating as designed but unit ACU damaged. Replaced control and tested. Job Completed. Unit is now operating as designed.

Arrived on site for Squeaking or Squealing Noise - Top Load Washer. Placed in diagnostics and no error codes came on. Ran high speed spin and could hear a noise that sounded like plastic rubbing. Gained access to splutch and removed belt and spun splutch. Noise was still there. Removed splutch and noise was still there. Removed basket and spun and noise was still there. No oil leaking anywhere. Once all components were removed from the gear case I could still hear the noise inside the gear case. Removed gear case and installed new gear case. Also installed new belt due to customer stating there was also another noise. When customer described the noise to me it sounded like a loose belt. Reassembled and tested washer. Ran calibration and noise is gone. No leaks detected. Job completed.

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=32 degrees and RC=46 degrees. Tested amp draw to the compressor and got .58amps. Compressor was hot to the touch.No water leaks observed during service, job completed."

"Arrived on site for rear felt failing . Replaced felt dryer is performing normally.Job complete"

Arrived onsite for unit locked and stuck. Upon arrival found unit control was damaged. Replaced and tested unit is now operating as designed. Job Completed.

"Arrived on site to diagnose dryer stuck on 1:06. Found power button would not respond. Power cycled unit at breaker and ran unit. Verified button is now responsive, and issue was a software hang up. Advised to connect whirlpool app to allow software updates. Call complete."

"Arrived on site to inspect washer grinding noises. Upon further inspection, I placed the unit in diagnostics and found error code F0E3-overload. Cleared the code and continued with testing. The unit operated as designed. I found the unit drain pan not connected to the drain pipe at the back of the unit on the wall. I found the units leveling feet were all the way up and when the customer would wash a load of clothing, the basket drops and the rotor is rubbing on the drain pan under the unit. I lowered the feet raising the unit up and retested and unit continues to operate as designed.

Arrived on site to replace broiler element. Replaced broiler element. Tested unit. The broiler lights up a bright orange and preheating within correct time. Job complete

Arrived on site for fridge freezer over freezing. I inspected the unit and work area. I gained access to the evaporator and found the unit going through a defrost cycle. I Tested the evaporator thermistor and found it reading 50 degrees. I toke an ambient temperature and found it at 50 degrees. I let the unit finish the defrost cycle. I found the evaporator fan coming on. I let the unit run for 10 minuets and found good frost pattern forming. I am ordering the control to complete the repair. ; ordrng 1 W11371382 (Control box)

"Arrived on site for cooktop burners not lighting correctly. I inspected the unit and work area. The customer stated the unit was converted to LP. I inspected the regulator and found it correct. I checked the orfices and found the left side swapped with the right side, and the center burner had the wrong ones. The customer still had the left over parts from the conversion. I placed the correct orfices in the cooktop and adjusted the valves. The unit is working as designed job complete."

"Arrived on site. Found damaged door stop cover,ordering a new cover; ordrng 1 W10789147 (Cover door stop)"

"Arrived on site for oven not heating . Found harness at terminal block burned up . Replaced main harness . Ran preheat , all checked normal. No unusual voltage from outlet . No other issues found Job complete ."

"Arrived on site to diagnose a refrigerator that is not producing ice. Found fc icemaker turned off, and lowered bail arm to on position. Tested unit and found all is functioning properly at this time and no leaks were found at time of service."

"Arrived on site to diagnose dishwasher not draining. Tried to drain unit and found it would not drain. Checked disposal and found disposal outlet clogged, as well as hose. Tried to clear with shop vac but did not get it to clear. Advised we need to replace Replaced disposal side hose and retested. Verified all is working as designed

Arrived onsite for unit control having bake activate broil. Upon arrival tested unit found control miscommunicating. Replaced unit is now operating as designed. Job Completed.

"Arrived on site for a washer with the water level sensor off. Upon arrival the customer stated that they would sometimes open the unit and find different water levels for same sized loads. They wanted to make sure that the water level/pressure sensor was not bad in the unit. I asked the customer how they checked the water level, and found that they would sometimes open the unit and check. I informed the customer that at different parts of the cycle they will have different levels of water. I also informed them on how loading the unit can add variety on water level, and advised the customer on proper loading techniques per user care guide. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and found the unit running through as designed. I activated each component separately and found all loads activating as designed. I gained access to the control and pressure tube. I found both good. I gained access to the bottom of the unit and found everything in good shape. I could find no failure on the unit at the time of service. I advised the customer that the unit is running as designed. Call complete."

Arrived onsite and replaced icemaker as it would not cycle for me during test. Also corrected low water pressure issue causing unit to not produce ice. Unit is now operating as designed. Advised customer on repair.

Arrived on site to follow up on oven with issues with door and display. Removed door and sat hinges properly. Found display came on after. Turned off energy saver mode. Verified unit heating and working as designed. Call complete.

Arrived on site for washer leaving residue on clothing, loads not washing properly. Ran diagnostic cycle and found no error codes, all functions are operating properly. Per service pointer W11042572 directed customer to Whirlpool website to search for white residue recommendations. There is no other known adjustment or repair that can address this issue, job complete. customer has a GE dryer."

Arrived on call for complaint of noise. Found the tensioner pully cause of noise replace pully from repair kit. After installation test operation noise level normal.

"Arrived on site , replaced lower harness . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site for dishwasher top racks not drying. I inspected the unit and work area. I entered diagnostics and found no fault codes. I ran the unit through a diagnostics cycle and found all components activating, and the heating element coming on. I inspected the heating element and found no signs of a leak. I spoke to the customer about the unit and the use of rinse aid. Customer stated they are currently not using rinse aid. The unit is working as designed job complete."

Arrived onsite to replace previously diagnosed parts from previous company. Replaced control board. After replacing programmed board to model number. Tested unit and unit seems to be functioning properly. Job complete

Arrived on site to install previously diagnosed parts. I installed the new console and then preheat the unit. I found it reached temps and worked as designed. Call complete.

"Arrived on site for possible sealed system repair. I inspected the unit and work area. I toke an ambient temp in the freezer and found it at 52 degrees and the fridge at 52. I gained access to the controls and tested the thermistors. I found the rc reading at 4.4 kohms(about 50 degrees). I found the fc thermistor open from the control. I opened the evaporator cover and found the thermistor wiring intact. I called techline and spoke to Adrian.

"Arrived on site and found error code for blower not reaching speed. Put unit into diagnostic cycle and turned on fan manually and it is working on high and low speed. Attempted to remove oven for further inspection. When doing so, found that the main power cord was going up to the upper cabinet space behind the microwave, and is hardline wired directly into house. Took picture.

"Arrived on site for washer making a noise. I inspected the unit and work area. I out the unit through a diagnostics cycle and found it operating as designed, with no abnormal noise. The customer stated the unit is louder when switching from spin to agitate. I gained access to the cam and actuator. I found them in good condition from when they were installed last time. I tested the actuator and found it working every time with no unusual noise. I spoke to the customer about the noises the unit can make and that the actuator while shift will make a loud a noise when locking into place. The unit is working as designed. Job complete."

"Arrived on site and inspected side by side refrigerator cooling issues. Temperatures inside unit exceeded 80 degrees. Evaporator and condenser motors were both working compressor was not working and never came on.. ; ordrng 1 WR55X10968 (CONTROL BOARD, MAIN) and 1 WR49X10283 (INVERTER BOARD) and 1 WR87X10111 (COMPRESSOR) and 1 WR86X96 (DRIER)"