Service History 1075

Near Austin, TX 78704
Robert
Job Details: 09/06/2018
KFIS20XVMS3 Arrived on job for complaints of not cooling. Unit was already pulled out and unplugged. Checked main control and program to code 2213. No leaks detected at time of service.
Near Round Rock, TX 78681
Lou
Job Details: 09/06/2018
arrived on site to inspect refrigerator door not sealing. Upon further inspection, I found that the left rc door mullion was not engaging due to the door sitting too low. I removed the left rc door and found that the bottom hinge was slightly bent downward. I adjusted the hinge so that it sat level and placed the door back and tested and the door and mullion close properly. Using the leveling legs, I leveled the unit so that the doors close properly as before, they remained open and had to be forcefully closed. Now they close without force. No water leaks observed during service, job completed.
Near Austin, TX 78728
Wesley
Job Details: 09/06/2018
Repaired oven by adjusting bake Ignitor for consistent recognition.
Near Georgetown, TX 78628
Dona
Job Details: 09/06/2018
Arrived on site for customer complaint that they have to cycle dryer more than one time for clothing to get dry. Customer is using sensor dry and not time dry, instructed customer on drying alike clothing to where sensors will be able to evenly read clothing dampness. Also instructed customer if drying unlike clothing to use time dry. Showed customer how to clean sensors due to customer using dryer sheets. Venting is clear as air flow is good. Ducting is going over 25 feet to get to outside- this will reduce new air flow. Verified temperatures on sensor cycles and on time dry. All temps are within specification. Did increase dry time on sensor dry to 15% more time. Unit is not hooked to water but has steam cycle. All operations check good.
Near Buchanan Dam, TX 78609
Thomas L.
Job Details: 09/06/2018
Arrived on site for unit sparking during operation. The Mr. and the Mrs. and myself all used the cooktop and it all work perfectly. We also boil water and everything went perfectly.
Near Spring Branch, TX 78070
Brandon
Job Details: 09/06/2018
Arrived on site for unit making noise and not washing, found bad wash motor, I replaced wash motor, unit tested good. No leaks at time of service.
Near Killeen, TX 76549
Arthur B.
Job Details: 09/06/2018
WED4815EW0 (Dryer) - Arrived onsite for customer complaint of dryer not heating. Removed back panel and found no continuity on element an cutoff. Removed cutoff and element and installed new replacement. Reassembled. Tested unit. Unit now heats as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Round Rock, TX 78681
Lou
Job Details: 09/06/2018
arrived on site to inspect dishwasher not buying. Upon further inspection, I placed the unit in diagnostics and checked for error codes and error code 5/1 appeared. I cleared the code and continued with testing. At the end of testing, the unit operated as designed with no error codes. I took a cup of water and poured it on the heating element and it sizzled and steamed so I know it's operating. I recommended some cycles and ways to operate the unit in order to attempt to get the dishes dry. Customer is using appropriate detergent and rinse aid, as well. No water leaks observed during service, job completed.
Near Leander, TX 78641
Jonathan
Job Details: 09/06/2018
Whirlpool gas range model# WFG720H0AS1. Oven not maintaining correct temperatures.
Near San Marcos, TX 78666
Chase
Job Details: 09/06/2018
Kfis29pbms Arrived on site and check refrigerator for ice build up. Found ice building up on the back of the adapter behind the icemaker. Tested ice box fan through diagnostics and tested ice dispenser function. Unit will need a new adapter and will also need control kit per service pointer.
Near Austin, TX 78728
Wesley
Job Details: 09/06/2018
Calibration and oven testing for temp problem. All checks good. Advised builder on findings.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 09/06/2018
WMH32L19AS0 (OTR Microwave) - Arrived onsite to install new interlock switches to OTr microwave from prior visit’s diagnosis. Removed 3Way,NC,NO switches and installed new replacements. Reassembled. Tested unit with 1 cup of water for 2 mins. Water was boiling hot. No other issues found.
Near Georgetown, TX 78633
Lou
Job Details: 09/06/2018
arrived on site to inspect oven not level. Upon further inspection, I used the customers pan and set it on the grates. I found that the grates are warped causing the pan to rock back and forth on the grate. I tested all burners and all are working properly. I am ordering a grate kit and will have it shipped directly to the customer D2C. No gas leaks observed during service.
Near San Marcos, TX 78666
Chase
Job Details: 09/06/2018
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Near San Marcos, TX 78666
Chase
Job Details: 09/06/2018
Near Canyon Lake, TX 78133
Brandon
Job Details: 09/06/2018
Arrived on site for door not staying closed, I replaced the strike and catch, unit tested good.
Near Leander, TX 78641
Jonathan
Job Details: 09/06/2018
Whirlpool refrigerator model #WRS973CIDM00. Arrived on site for refrigerator ice maker not producing
Near Harker Heights, TX 76548
Arthur B.
Job Details: 09/06/2018
WFW88HEAC0 (RC Evaporator) - Arrived onsite for customer complaint of front load washer not completing cycles. Ran diagnostics and found error code F9E1 (Long Drain). Removed front door assembly and removed drain trap. Found socks and coins inside drain trap. Removed and cleaned out drain trap. Reassembled and tested. U it now fills,agitates,drain and spins as intended. No other issues found. Charged labor FL160 $179.99 plus taxes. All water connections were dry at time of service.
Near Austin, TX 78704
Chase
Job Details: 09/05/2018
WDT780SAEM2 Arrived on site to repair unit for not draining, found that the drain hose was clogged with debris, cleaned out the drain line and verified all operations with no issues, no water leak present at the time of service
Near Austin, TX 78704
Chase
Job Details: 09/05/2018
KRSF505ESS01 Arrived on site. Checked refrigerator for complaint of no cool in freezer section. Customer had ice in bin melt and food soften. Upon arrival found freezer 1-2 degrees and rc 38 degrees. Ran diagnostics and both fan motors are operational. No defrosting issues on either evaporator. Thermistors test good. Exited diagnostics and freezer fan running. Changed defrost mode from adaptive defrost mode to timed. All functions check good at this time
Near Austin, TX 78704
Chase
Job Details: 09/05/2018
WMH31017AS Arrived on site to repair unit for door not closing and light staying on, found that the upper door switch interlock spring came off the cam, reinstalled the spring on the upper interlock, verified operations with no issues.
Near Kempner, TX 76539
Arthur B.
Job Details: 09/05/2018
MFF2558VEW7 (French Door Refrigerator) - Arrived onsite for customer complaint of icemaker leaking. Found icemaker leaking from front of mold. Removed icemaker and installed new replacement. Reassembled. Icemaker called for water and found no leaks coming from mold. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78704
Chase
Job Details: 09/05/2018
Arrived on site to repair unit for door not closing and light staying on, found that the upper door switch interlock spring came off the cam, reinstalled the spring on the upper interlock, verified operations with no issues.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 09/05/2018
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 09/05/2018
Arrived on site for no ice production. Not circulating water. The water circulation pump has failed. Replaced water circulation pump and unit is now working properly and all water connections are dry.
Near Austin, TX 78749
Chase
Job Details: 09/05/2018
JDB2150AWB Arrived on site to repair unit for noisy operation, ran unit and found that the wash motor is making a loud grinding sound due to mechanical failure, will need to replace the wash motor assembly, ordering part, no water present at the time of service. Customer stated that the same repair has been performed prior. Contacted homeowner to reschedule and left a voicemail. Office will need to reschedule
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 09/05/2018
GTDP200EM0WW (Dryer) - Arrived onsite for customer complaint of dryer not starting and timer just spinning. Found timer mechanism is stripped. Ordering new timer assembly. Also could not find M&S on unit. R/S for Tuesday 9/11. Dryer vent and lint trap was clean of lint at time of service.
Near Austin, TX 78703
Scott
Job Details: 09/05/2018
Jenn air 36’ gas cooktop , gas leak
Near Killeen, TX 76549
Arthur B.
Job Details: 09/05/2018
RT21AKXKQ02 (Top Mount Refrigerator) - Arrived onsite to install heat probe to top mount refrigerator from prior tech’s diagnosis. Cleaned out FC section and removed evaporator cover. Installed heat probe. Used steamer to clear our drain tube channel. Reassembled. No other issues found. No water connections made to unit at time of service.
Near Georgetown, TX 78633
Lou
Job Details: 09/05/2018
arrived on site to inspect refrigerator lights not working. Upon further inspection, I removed the water box cover to inspect the lights wiring harness and found that they were all good. I removed and replaced the LED board in the back of the unit and found that the board was bad as the lights came on inside. No water leaks observed during service, job completed.
Near Round Rock, TX 78665
Jonathan
Job Details: 09/05/2018
Amana Dishwasher model# ADB1400AGS1. Not filling with water.
Near Salado, TX 76571
Steve C.
Job Details: 09/05/2018
Arrived on site for the unit will not fill with water. Removed the back panel and found the valve was not connected to the control. Secured the connection and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Kingsland, TX 78639
Thomas L.
Job Details: 09/05/2018
Arrived on site for no cool condition. Replaced failed evaporator. Unit now operates properly. No water connected to this unit.
Near Killeen, TX 76542
Arthur B.
Job Details: 09/05/2018
WMH31017FS0 (OTR Microwave) - Arrived onsite for interior light of OTR microwave flickering. Removed console and found 3 way,NC,NO switches burnt. Removed and replaced upper interlock and all 3 switches. Reassembled. Tested unit. Unit’s interior light come on and off as intended. No other issues found.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 09/05/2018
Near Austin, TX 78748
Chase
Job Details: 09/05/2018
LSR8233EQ1 Model LSR8233EQ1 Arrived on site to repair unit for not draining, found the lid switch faulty mechanical failure, replaced the lid switch and verified all operations with no issues, no water leak present at the time of service
Near Hutto, TX 78634
Jonathan
Job Details: 09/05/2018
GE oven model# JVP24EK4BB. Arrived on site for oven not heating on bake mode. Performed diagnostics
Near Killeen, TX 76542
Arthur B.
Job Details: 09/05/2018
KDPE334GBS0 (Dishwasher) - Arrived onsite for customer complaint of lower dishwasher rack not sliding properly. Found LH side of tub is dented in causing rack issues. Tested unit. Found also sump not circulating water. Ordering sump and tub assembly to complete repair. Next available for customer is 9/14. R/S for that day. Customer will also have unit uninstalled as well. All water connections were dry at time of service.
Near Kingsland, TX 78639
Thomas L.
Job Details: 09/05/2018
Arrived on site for no drain. Upon arrival there was a small amount of water in the rear of the basket. I turned the unit on and observed a complete rinse/spin cycle. All operations are normal with no problems and no leaks found. It is possible, since this was clear water that I saw, the water valve my periodically be seeping. This is a Full size stacked washer and dryer and I cannot access anything in the unit. The customer will let me know 24 hours from now if there is any water in the unit and she will not use the unit during that 24 hours. We will know then what to tell American home Shield.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 09/05/2018
Near Buda, TX 78610
Chase
Job Details: 09/05/2018
WFG505M0BB2 Arrived on site. Found cooktop surface with scratches on left and right hand edges and small dents on left side. Replaced cooktop surface, tested all burner functions and had customer inspect. All checks good. Job complete
Near New Braunfels, TX 78130
Robert
Job Details: 09/05/2018
WMH32L19AS Arrived on job for complaints of not heating. Unit not recognizing door to be closed. Replaced switches and holders per whirlpool recommended repair. After replacement test unit operation normal.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 09/05/2018
Near Pflugerville, TX 78660
Jonathan
Job Details: 09/05/2018
Whirlpool refrigerator model# WRF555SDFZ05. Not dispensing ice
Near Buda, TX 78610
Chase
Job Details: 09/05/2018
KDTM354DSS4 Arrived on site to repair unit for not washing, Verified all operations in service test and found that the wash motor was defective and not pumping water. Replaced the wash motor assembly and verified all operations with no issues, gave tips for soap usage with hard water, no water leaks present after repairs. Job complete
Near Buda, TX 78610
Chase
Job Details: 09/05/2018
GU2400XTPS1 Arrived on site. Checked dishwasher for no operation. Found clean light blinking repeatedly. Inspected heater and ran diagnostics. Found heater bubbled up on back left side. Also several other areas where outer portion of heater is breaking off. Checked voltage out of control to heater and had 2.3 vac indicating shorted control as well. Console has several standoff’s that are stripped not allowing panel to properly secure and door to close. Will need the console, control and heater to repair. Left unit unplugged until repair complete. No water leaks present.
Near Round Rock, TX 78665
Wesley
Job Details: 09/05/2018
Customer instruct on dryer and range oven. Advised according to questions and concerns. All checks good.
Near Buchanan Dam, TX 78609
Thomas L.
Job Details: 09/05/2018
Removed and replaced week inlet water valve and slow turning icemaker. Unit now fills correctly with no water leaks.
Near Dripping Springs, TX 78620
Kevin
Job Details: 09/05/2018
Arrived on site and found the dryer is heating properly, took one picture of temperature at 140° and one picture of element on. Removed vent hose and found airflow out the rear of the dryer is good. Recommended to customer that vent to exterior of home be cleaned by a service. The last time this was done is unknown. No lint build up and dryer at time of service, job complete.
Near Florence, TX 76527
Lou
Job Details: 09/05/2018
arrived on site to inspect refrigerator not cooling. Upon arrival, the customer advised that the unit was operating and cooling just fine, but the compressor never shuts off. The unit was located outside on the northwest side of the house under a porch. The unit was unplugged at the time of service. I plugged the unit in and waited for it to cool. The unit began to cool immediately. I inspected the condenser coil on the back of the unit and it was very clean and the condenser line was beginning to get hot. The unit was operating as designed, but due to it being outside and the outside temps getting close to or over 100 degrees, the compressor will continue to run to keep everything inside the unit cold. I found nothing wrong with this unit. I quoted the customer RF100. $99.99 for a total including tax of $108.24. The customer paid in full. No water lines connected to the unit. Job completed.
Near Kyle, TX 78640
Robert
Job Details: 09/05/2018
NTW4516FW2 Arrived on job for complaints of not starting. Found washer unplugged. Plugged in washer drain pump activate, cancel program and ran diagnostics. No code and normal operation. No leaks detected at time of service. Job complete
Near Pflugerville, TX 78660
Jonathan
Job Details: 09/05/2018
Whirlpool oven model # WOS51EC0HS00. Door not closing correctly.
Near Burnet, TX 78611
Thomas L.
Job Details: 09/05/2018
Arrived on site or no ice condition. Found that the icemaker was overfilling causing the blades to jam. Replaced ice maker and all water connections are dry.
Near Buda, TX 78610
Chase
Job Details: 09/05/2018
GU2400XTPS1 Arrived on site. Checked dishwasher for no operation. Found clean light blinking repeatedly. Inspected heater and ran diagnostics. Found heater bubbled up on back left side. Also several other areas where outer portion of heater is breaking off. Checked voltage out of control to heater and had 2.3 vac indicating shorted control as well. Console has several standoff’s that are stripped not allowing panel to properly secure and door to close. Will need the console, control and heater to repair. Left unit unplugged until repair complete. No water leaks present.
Near Kyle, TX 78640
Robert
Job Details: 09/05/2018
RED4516FW0 Arrived on job for complaints of not starting. Found tab on door switch broken. Replaced switch and test. Operation normal.
Near Georgetown, TX 78628
Thomas L.
Job Details: 09/04/2018
Near Georgetown, TX 78628
Thomas L.
Job Details: 09/04/2018
Arrived on site for shelf that will not fit properly. Found3rd shelf in fresh food section was not aligning properly in shelf ladder. Corrected and shelf now fits properly.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 09/04/2018
Arrived on site for noisy fan operation. Remove unit from wall and found that the fan was not the problem but the way that the previous servicer reassembled the back of the unit. The back panels were all loose and not in proper place. Corrected and the Mrs. and I now hear the unit working with a normal sound level.
Near Hutto, TX 78634
Tyler B.
Job Details: 09/04/2018
Near Robinson, TX 76706
Arthur B.
Job Details: 09/04/2018
RF368LXPB1 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range COOKTOP ON light stays illuminated. Removed back panel and found RF infinite switch faulty. P&L are as follows; WP3140400 (Infinite Switch) $40.85, CO380 $159.99 plus taxes. Removed and replaced RF infinite switch and reassembled. Indicator light now off and works as intended. No other issues found.
Near Robinson, TX 76706
Arthur B.
Job Details: 09/04/2018
ED5NHAXNB01 (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator icemaker not producing ice. Found icemaker stripper continuously rotating. P&L are as follows; 2198597 (Icemaker) $130.94, RF360 $169.99 plus taxes. Removed and replaced icemaker. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78732
Paul
Job Details: 09/04/2018
KitchenAid Dishwasher Model KUDS01FLSS6. Arrived onsite for the dishwasher that will not stay latched. I found the latch and strike worn from normal use. I found the unit not level and leaning forward. I leveled the unit in the cabinet. I replaced the latch and strike and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 09/04/2018
Arrived on site or leaking water in freezer. Inspected unit and found some hard solid ice in the corners of the freezer pizza shelf. More inspection found that the top flange in the freezer section was gapped pretty bad. With food grade silicone I corrected that gap around the freezer. All water connections are dry.
Near Cedar Park, TX 78613
James
Job Details: 09/04/2018
Arrived on site and tested unit. Found that condensation is building on ice bin and dripping from chute. Found chute door stuck halfway open causing issue. Reset motor position and tested. Clear d ice build up from ice container and verified ice maker function. Unit working properly and all water connections dry at time of service. Job complete.
Near Hutto, TX 78634
Tyler B.
Job Details: 09/04/2018
Near Austin, TX 78752
Dona
Job Details: 09/04/2018
Arrived on site for no hot water entering unit during wash cycle, found hot water valve mechanically closed not allowing for flow. Replaced valve and verified unit is now allowing for hot and cold water to enter. Ran unit through entire cycle and verified operations and no leaks found. All water connections are dry. Unit is outside in hallway on concrete.
Near Robinson, TX 76706
Arthur B.
Job Details: 09/04/2018
WRX988SIBB01 (French Door Refrigerator) - Arrived onsite to install new LH/RH brackets and gasket to FC door from prior tech’s diagnosis. Removed brackets and gaskets and installed new replacements. Used heat gun to shape gasket to cabinet. Door now seats well to cabinet. No other issues found. All water connections were dry at time of service.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 09/04/2018
Arrived on site for no operation. Found unit totally in operable. Replaced control panel of use and rear thermal fuse unit now operates correctly.
Near Austin, TX 78752
Dona
Job Details: 09/04/2018
Arrived on site for washer leaking during usage, found hot side valve is leaking through small crack. Will need new valve.Unit is being used in a non residential veterinarian office. Spoke to EB. Discussed with customer that they will need to contact whirlpool to cover unit as commercial. Turned water off to unit. All other water connections dry.
Near Austin, TX 78703
Robert
Job Details: 09/04/2018
WFW9640XW00 replacement of motor control. After replacement of control test unit, operation normal. No leaks detected at time of service. Job complete.
Near Waco, TX 76706
Arthur B.
Job Details: 09/04/2018
EED4400WQ0 (Dryer) - Arrived onsite for tenant complaint of dryer taking too long to dry clothes. Tested unit. Checked outside venting. Found outside venting clogged and not allowing proper circulation. Advised landlord of issue. Dryer heats and intended. Dryer vent and lint trap was clean of lint at time of service.
Near Spicewood, TX 78669
Brandon
Job Details: 09/04/2018
Arrived on site for part hanger, I replaced control board and UIB. Unit tested good. Water lines were dry at time of service.
Near Austin, TX 78753
Dona
Job Details: 09/04/2018
Arrived on site for unit not filling, found pressure switch stuck from factory not allowing for fill, reseated and verified operation. Unit is now filling and washing and draining. Instructed customer about unit not being properly installed with unit not being level, not able to level any further due to cabinets. Instructed customer could potentially cause issues if not installed properly. Checked all water connections dry. Unit running to spec. Sump assy was not with parts.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 09/04/2018
Near Waco, TX 76712
Arthur B.
Job Details: 09/04/2018
KMBS104ESS02 (Built-In Microwave) - Arrived onsite for customer complaint of built in microwave not heating. Uninstalled microwave and removed top. Found wire to 4903 relay was not secured. Secured wired and tested unit with 1 cup of water for 2 mins. Water was boiling hot. Reinstalled. No other issues found.
Near Austin, TX 78754
Dona
Job Details: 09/04/2018
Arrived on site for unit was completely non functional, found open fuse. Replaced fuse and verified operations, unit is heating properly. All operations check good. Did not see cause for why fuse became open.
Near Austin, TX 78733
Luis
Job Details: 09/04/2018
Refrigerator-replaced failed starter to compressor
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 09/04/2018
Arrived on site for no operation and open/close door message. Tested unit operation. I found that the unit was working properly. I discussed with the customer about opening and closing the door properly. She was doing it so gently because she felt like she didn’t want to crack the door. We discussed using a little more force and it worked every time.
Near Austin, TX 78738
Brandon
Job Details: 09/04/2018
Arrived on site for racks falling apart, customer had upper and lower racks. I replaced upper and lower racks, unit tested good.
Near Leander, TX 78641
Jonathan
Job Details: 09/04/2018
Jenn-Air oven model# JJW2830WSS00. Error F8-E0. Fan error.
Near Temple, TX 76501
Arthur B.
Job Details: 09/04/2018
MVWC415EW1 (Top Load Washer) - Arrived onsite to remove and replace inner basket from prior tech’s diagnosis. Removed leaking basket and installed new replacement. Reassembled. Calibrated unit. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.
Near Round Rock, TX 78681
Tyler B.
Job Details: 09/04/2018
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 09/04/2018
Arrived on site for left front burner not igniting. Found that the burner switch is defective. Will bring module and igniter along just in case.
Near Austin, TX 78725
Dona
Job Details: 09/04/2018
Arrived on site for oven not staying at temperature, customer had replaced ignitor, stated that unit would get to temp but would not reignite. Upon arrival found customer still had unit disassembled. Reassembled and ran unit and checked temperatures, unit reignited each time temp dropped below 335 and held average temperatures of 359 degrees. All operations check ok at this time, charged customer 108.24 for co100. Diagnosis fee on card. Did not need to pull unit out. All operations check good. No gas leaks.
Near Temple, TX 76504
Arthur B.
Job Details: 09/04/2018
MVWX655DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not completing cycles. Ran diagnostics and found error code F9E1 (Long Drain). Tilted unit up and found drain pump faulty. Removed and replaced drain pump. Reassembled and calibrated unit. Unit completed successfully. Tested unit. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78738
Brandon
Job Details: 09/04/2018
Arrived on site for dishwasher not washing dishes, found bad wash motor. I replaced wash motor, unit tested good. No leaks at time of service.
Near Round Rock, TX 78665
Tyler B.
Job Details: 09/04/2018
Near Leander, TX 78641
Jonathan
Job Details: 09/04/2018
Whirlpool cooktop model# WCG55US6HS00. Arrived on site for cooktop, burners knobs not centered to ma
Near Buchanan Dam, TX 78609
Thomas L.
Job Details: 09/04/2018
Arrivedon site for unit stalling during cycle. Arrived and found the wash light illuminated but the machine was not doing anything. Removed and replace control. Calibrated control. Ran unit through step 3 of diagnostics and all operations were normal. Tested unit for short while in rinse/spin cycle. All water connections were dry. Customer needs to convert outlet to 3prong outlet to insure future operations.
Near Pflugerville, TX 78660
Dona
Job Details: 09/04/2018
Arrived on site for water leaking from machine, found upon arrival that house side hot hose is leaking. Found that seal inside of hose is split allowing for water to leak out of hot hose. Will need to replace hoses on return visit. Valve does not appear to be leaking will bring on return visit once new hoses arrive. MS is requesting that whirlpool replace hoses for customer. Ran unit to check for any other water leaks, unit filled, agitated, spun and drained. No leaks observed from any other spot on unit. Will need autho for hoses. All water has been turned off to unit as far as tech able to, hot side still has slight drip and customer is aware and has put towel around. No damage has been done to home per customer. All water connections dry. Return date set for Monday 9/10/18 as customer is not available Friday. Please set up sooner service if available. Customer needs morning appointment.
Near Liberty Hill, TX 78642
James
Job Details: 09/03/2018
Arrived on site and tested unit. Found transformer buzzing loudly and no heat. Pulled unit and replaced the mag, cap, and diode. Tested for proper operation and found unit working properly. Job complete.
Near Austin, TX 78744
Robert
Job Details: 09/03/2018
WED4815EW Arrived on job for complaints of noise. Remove drum and found the support roller left side broken. Replaced rollers and test . Noise and operation normal.
Near Austin, TX 78744
Robert
Job Details: 09/03/2018
WED4815EW Arrived on job for complaints of noise. Remove drum and found the support roller left side broken. Replaced rollers and test . Noise and operation normal.
Near Cedar Park, TX 78613
Lou
Job Details: 09/03/2018
arrived on site to inspect microwave door not latching. Upon further inspection, I found that the microwave door latch is not catching and keeping the door closed. It appears that the spring came off of the latch. I removed the door and then removed the inner trim and found that the hook that the spring hooks on to was broken. Being as the door is discontinued, I used my hole punch and made a small hole in the base of the spring hook on the door latch and hooked the spring through the hole and hooked the spring through the hole on the door and tested. The latch retracted up and down like it's supposed to. I re-installed the trim to the door and reattached the door to the unit and closed it and tested the unit. Unit operates as designed. Job completed. I contacted the customer by phone since they were not available for service or to sign the receipt and advised of my findings and what I did to correct the issue. Job completed.
Near Killeen, TX 76542
Arthur B.
Job Details: 09/03/2018
GI6SDRXXQ06 (French Door Refrigerator) - Arrived onsite to install new fill tube and icemaker to French door refrigerator from prior visit’s diagnosis. Removed leaking fill tube and icemaker. Installed new replacements. Reassembled and tested unit. Unit called for water immediately. No other issues nor leaks detected at time of service.
Near Killeen, TX 76549
Arthur B.
Job Details: 09/03/2018
DU943PWKQ0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not draining and console not responding. Found only LIGHT WASH only works on console. Unit will need new console to complete repair. Advised that console is no longer available. AHS will in contact to customer. Used shopvac to empty unit of water. All water connections were dry at time of service.
Near Hutto, TX 78634
Tyler B.
Job Details: 09/03/2018
Near Austin, TX 78744
Robert
Job Details: 09/03/2018
WFG505M0BS3 Arrived on job for complaints of not lighting. Found that the left front burner not always working. Replace burner and cap. After replacement burner working normal. Job complete.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 09/03/2018
WMH32L19AS0 (OTR Microwave) - Arrived onsite for customer complaint of OTR not coming on and shutting off breaker. Removed control panel and found interlock switches have no clicking in them. This is causing breaker to trip. Ordering new 3 Way,NC,NO switches to complete repair. R/S for Thursday 9/6. U it unplugged at this time.
Near Round Rock, TX 78665
Tyler B.
Job Details: 09/03/2018