"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice clumped in the bin and the ice maker turned off. Turned the IM on and placed unit in diagnostics and tested the ice maker in test #120 and fill tube in test #97. I found the IM harvesting as designed but when I tested the fill tube, it only dispensed for approximately 5 seconds and stopped. I found at the top left door hinge where water had been leaking. I retested the fill tube and water dispenser and found the ice maker fill tube is leaking at the connection at the hinge. Also found the right RC door gasket is torn. In the process of getting to the ice maker/fill tube, the ice bin was very difficult to remove as the handle wasnt releasing the bin from the chute plate. Once I removed it, I found the chute plate hooks were damaged. I removed and replaced the fill tube heater assembly and retested the ice maker fill it continues to leak at the hinge. I am ordering the right RC door gasket, ice maker water line, fill tube heater assembly, left door upper hinge, ice chute plate, ice bin, User Interface (UI) and CNOTE-AUTHORIZATION on all parts ordered. I recommended that the customer turn the ice maker off in order to keep it from leaking every time it dispensed water into the ice tray. Office to schedule return service.; ordrng 1 W10917312 (Right RC door gasket) and 1 W10853597 (Ice maker water tube) and 1 W11448633 (Chute plate) and 1 W10910401 (Ice container) and 1 W11442053 (UI) and 1 W11032616 (Left upper hinge) and 1 W11366500 (Fill tube heater)"

"Arrived on site for water leaking found water under unit slightly pulled unit out found water leaking from copper water line to water source on wall,advised customer to have a plumber replace waterline."

"Arrived on site to inspect unit for not spinning quietly, upon inspection found the unit did make a loud noise when spinning, tested without rotor and washplate and noise was apparent.

"Arrived on site for no ice. Found unit extremely hot,removed base cover,ran diagnostics no air flow,found fan blade not inserted to motor shaft,installed fan blade to shaft,ran diagnostic good air flow frost forming on evaporator plate"

Found RC frosted over again. Customer will need to let the refrigerator defrost again. Informed customer to lay down towels around the fridge to soak up water that melts onto floor. Will return with thermistor kit and UI to complete the repair. Technical Service Pointer #: W11512766 Rev. B Action Required: . ; O-emld tckt"

Arrived onsite for dishwasher door not staying. Upon arrival found unit stoppers damaged and gone. Replaced unit stoppers and tested unit is now operating as designed. Job Completed.

"Arrived on site for ice forming on freezer door and liner. Found door liner sagging,added washer to door hinge to raise freezer door to allow better seal against cabinet."

"Arrived on site for washer making really loud noises during wash . Could lift and teeter basket in tub . Found oil covering bottom of washer . Quoted customer for gearcase , slider , clutch , rotor .

"Arrived on site for no cool, removed cover found ice ball at inlet of evaporator diagnosed a refrigerant leak

"Arrived on site and inspected washer and found strike is broken, took one picture. After replacing confirm that lock will engage. Washer is not hooked up to a water source or a drain and cannot verify complete operation, job complete"

"Arrived on site for door issues. Customer concerned that when door is open from left side door gears get misaligned I formed customer that is due to design from manufacture and freezer door needs to be opened with either 2 hands or on right side,tightened freezer door handle instructed customer on humidity control button

"Arrived on site to insect dishwasher control panel issues. Upon further inspection, the customer showed me the issue with the control panel which it was raised up slightly on the left side corner and was making contact with the countertop. I attempted to adjust the panel, but it was warped on the left side. I removed and replaced the panel and retested and unit is operating as designed. I leveled the unit as well. No water leaks observed during service, job completed."

Arrived onsite for washer not spinning clothes. Upon inspection found faulty actuator. Per whirlpool service pointer the actuator must be replaced with previous design. Replaced actuator and tested. Unit is functioning properly. Job complete

"Arrived on site and inspected dryer and found timer is hot to the touch. Replaced timer and dryer is now operating normally. Airflow meter shows that airflow is restricted and recommended that apartment maintenance Clear The Air Vent to the exterior, job complete"

Arrived on site for a washing machine not washing properly. Upon further inspection I found the actuator had popped off of the cam. Per service pointer W11531483 I installed a new actuator (part came from job #301328). I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and it ran through as designed. I individually activated the spin and agitate and it ran as designed. The unit is working as designed. No leaks observed at the time of service. Call complete

"Arrived on site for a dishwasher leaking. Upon arrival I gained access to the bottom of the unit and put it into diagnostics mode. I found no stored error codes. I ran it through the test cycle and observed no leaks. I could not see any signs of leakage under the unit itself. However, there was clear water damage to the cabinet on its left. I gained access to the inside of the door. I did not see any signs of a leak from the dispenser nor vent. I advised the customer I could not find any leaks at the time of service

"Arrived on site and found freezer handle is off and left fresh food door Its very loose. Completely disassembled them and reset everything up and it is now working properly, job complete"

"Arrived on site to follow up on dryer that was rattling when in use. Ran unit and found the noise was louder then the last visit I was there. Fully disassembled unit, added additional sound proofing pads, tightened every screw, bracket, and clip in the unit and reassembled. Found the noise is almost completely gone. Had customer present when testing the unit and she verified this sound level was Satisfactory. If issue returns we need to contact tech line, but at this time the unit is working as designed and operating quietly. Call complete."

"Arrived on site for customer complaint of knobs not working, found all 4 knobs broken, I replaced knobs, unit tested good."

Arrived on site to test unit for door not closing. Test unit and found striker missing. Will order new striker office to reschedule. ; ordrng 1 W11545309 (Striker)

Arrived on site to test unit for light bulb stock on socket. Removed light bulb test unit and unit test good job complete. Called safety

Arrived on site to diagnose an oven that is not cooking properly. Found temperature calibration needed. Recalibrated oven to ensure accurate baking temps. All is working properly at this time

"Arrived onsite for microwave not operating. Upon arrival found unit labor covered but not parts. Let customer know theyd be responsible for parts. Unit would require filter board, control, UI and Cavity thermistor, and tray.

Arrived onsite and found unit not engaging for spin. Replaced cam and actuator to repair. Unit is now operating as designed. All checks good.

Arrived onsite for not completing the spin cycle occasionally. Cleared airtrap to repair. Recalibrated the spin and tested base functions. All checks good. Advised customer on repair.

"Arrived on site for washer not spinning out . Ran diagnostics got off balance and and over suds error codes . Checked and didnt find any thing in drain catch . Ran wash test and couldnt duplicate error. Ran a quick wash with couple items in , no issues found .

"Arrived onsite to replace previously diagnosed parts. Replaced UI, control and thermistor. Tested unit and unit is functioning properly. Job complete"

"Arrived onsite for unit leaking. Tested unit and saw the leak coming from between the door. Upon further inspection. Found that a screw on the dispenser was not placed or screws in properly, causing the unit to leak between the dispenser. Re aligned the screw to seal properly. Tested unit. Unit tested good. No leaks at this time. Job complete"

"Arrived on site for cooling complaint,no ice and no lights. Found deli control unresponsive,removed control from door found damaged wires and harness disconnected control all leds powered on except freezer led diagnosed unit will need deli door,deli control and freezer led

"Different issue from previous repair of a defective external drain pump. Found water leaking from drain pump,reinstalled pump fully to connection adjusted harness powered unit on ran diagnostics all test passed ran unit through a normal cycle ice forming on evaporator plate."

"Arrived on site for a refrigerator freezing items in the RC. Upon arrival the customer stated his vegetables in his crisper drawers had been freezing, but when he sets it up to 40?F it stops. Although, when he puts it at 40?F it now spoils his food faster, and this has been happening since they have owned it. I checked temps and found the FC at 5?F and the RC at 38?F. I put the unit into diagnostics mode and found all airflow components running as designed. I found no frost build up on the evaporator either. I gained access to the control and ohmd out all thermistors. The RC thermistor was 4.87k and the FC thermistor was 8.74k. I rechecked temps and both readings were accurate. I found the FC thermistor needing adjustment however and adjusted it, I advised the customer they may see a slight improvements, but the unit is as designed.

Arrived onsite for washer not advancing. Upon inspection found stored error codes for no fill and water level issues. After inspection found failed valve and failing pressure switch. Replaced valve and switch. Tested unit and unit is functioning properly. No error codes at this time. Did recommend to customer routine maintenance for cleaning bellow and door. Normal cleaning can preserve door parts and drain. Allowing buildup to enter drain pump can cause the drain pump to fail and need replacement.

Arrived onsite to replace actuator. Replaced actuator. Tested unit. Unit tested good. No issues at this time. Job complete

Arrived on site to diagnose a washer that is not spinning. Found belt slipped off motor pulley. Reset belt to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found ice maker fingers frozen in ice. Attempted to advance cycle and found gears stripped out due to failed heater. Found ice maker getting correct voltage. Will need to replace IM assembly to repair. Removed failed IM and installed new. Ice maker started cycle without advancing. Monitored ice maker operation. All tested good, no water leaks detected.

"Arrived on site and inspected dishwasher customer says shocked her. I checked the out and it was correctly wired, I simply explained the vibrating of the handle was a normal function of the unit. I called Whirlpool Safety and spoke with TERESA SR#7731041232. Unit working properly. JOB COMPLETE"

Arrived on site and for a 2/2 on a dryer not responding to customers touch. Removed and replaced the UI and cycled the unit 5/5 time to connect the UI to the main control. Unit tested properly. JOB COMPLETE

Arrived back on site to install previously ordered UI. Installed the UI and cycled power 5/5 times to get the unit to register with the control. Unit tested good. JOB COMPLETE

"(Tw) On-site to install previously diagnosed parts. Replaced motor and sump assy. Reassembled, tested, unit functioning as designed. No leaks at time of service. Call complete."

Arrived onsite for previously diagnosed parts. Upon arrival found unit starting device and cap damaged

"Arrived on site and inspected washer not agitating or spinning properly. Confirmed the complaint and found the actuator was defective causing the malfunction. Removed and replaced the actuator, reassembled and unit tested as designed. Customer satisfied. JOB COMPLETE"

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=24 degrees & RC=49 degrees. I disassembled the FC section and found a ball of ice on the upper right side of the evaporator. Pulled the unit out and checked amp draw to,the compressor and found 2.64amps. I removed and replaced the compressor, UV dye drier and access valve. Vacuumed the system and pressures held good. Installed 6.0oz of R134a refrigerant and monitored pressures. Pressures held and unit is beginning to cool. Advised customer to allow unit 24 hours to fully cool and approximately 48 hours for ice to make. No water leaks observed during service, job completed."

"Arrived on site to insect range oven not working. Upon further inspection, customer demonstrated that the oven does not function but the cooktop operates as designed. I found the oven light turned on and attempted to turn it off and it failed. I tested the oven on bake at 350 degrees and it failed to heat. I could hear the relay click but it would click again within seconds of the first click. I tested voltage at the element and got 0V. I advised the customer of my findings and am ordering the main control. I advised the customer that the part is out of stock and as soon as it arrives, our office will contact to schedule return service. ; ordrng 1 W11528237 (Main control)"

"Arrived on site and inspected ice maker intermittently producing ice. Confirmed the complaint and found the flex style ice maker is getting the water it needs and making the ice, its just not dumping the cubes into the ice container. Unit will require an ice maker to complete the repair. Ordering the ice maker, office to reschedule return services due to availability. NEEDS MORE WORK ; ordrng 1 W11284458 (ICEMAKER)"

"(Tw) On-site for ice build up on bottom of freezer. Inspected unit, found duck bill on drain line clogged. Inspected behind evaporator cover and unit had good frost pattern. Replaced drain line with updated kit, cleared FC drain line. Unit functioning as designed. Call complete."

(Tw) On-site to repair range. ordered part WB30T10151. Office to reschedule when part availability is known. ; O-emld tckt

"(Tw) On-site for washer not locking or spinning at the end of cycle. In diagnostics,found F5E1 lid switch fault. Replaced control, calibrated, unit is now functioning as designed. Call complete."

Arrived on site for dryer making loud noises during use. Upon arrival ran diagnostics it found no error codes. After disassembly of dryer I narrowed down cause of noise to a loose blower wheel detached from motor and bearing. After replacing both blower and motor I reassembled and tested dryer. Found u it is fully functioning as designed. Call complete

"Arrived on site for customer complaint of unit not cooling, I found failed thermistor on RC evaporator, I replaced harness with thermistor as well as RC drain pan due to it being bowed, unit tested good. ; used 1 W11457241 (Pan) from stock"

"Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I checked the breaker and found it turned on. Tested voltage at the junction box and got 124V. I removed the outer door panel and console and found the fuse had gone bad. I removed and replaced the fuse and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on job for complaints of moisture in dryer. Operation normal the moisture is temperature difference between air coming in and room temperature.

"Arrived on site for sealed system repair. We gained dryer and punctured the dryer. I found 10 psi in the system equalized. I powered the unit on and found the compressor building pressure properly. I installed a access valve, Uv dryer and the condenser motor. I cleaned out the condenser from any debris and dust build up. I found the condenser fan blades cracked. When I removed the fan two of the blades Broke off. I am ordering a new condenser fan blade for this unit. We pulled a vacuum on the system and found it holding. We put a measured charge of 7.0 oz of refrigerant into the system. I found the system holding and building pressure as designed. The unit is operating as designed.. ; ordrng 1 WPW10139483 (Condenser fan)"

Arrived on job for complaints of not cooling. Found compressor running fans running and no frost pattern. Ordered SS parts will need SS technician. ; ordrng 1 W10143759 (drier (service)) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11492867 (EVAPORATOR )

"Arrived on site to test unit for ice maker leaking. Found fill tube was not installed into ice maker fill cup properly causing leak. Installed fill tube properly and installed missing ice maker mounting screws. Tested unit, unit works good. No leaks detected. Job complete."

Arrived on job for complaints of noise. Freezer door gasket creeks. Used heater to warm gasket to allow it to set better.

"Arrived on site to inspect unit for not spinning normally, upon inspection found the units gearcase was cracked and causing issues, replaced all gearcase, stator and motor parts. All functions worked. Calibrated. Complete"

"Arrived on site to test unit for not washing. Found wash motor not engaging. Verified proper voltage to wash motor. Replaced sump assembly, tested unit, unit works good. No leaks detected. Job complete."

"I arrived on site for a range receiving error codes. Upon arrival the customer stated over the phone they connected the unit to WiFi with WP. WP told them they had an error code and their cooling fan was not kicking on. The customer stated that the unit would go into bake on the right hand side and after getting to hot would cause the control to over heat and stop. I put the unit into diagnostics mode and found stored error code F8E0 for main oven cooling fan to slow. I then cleared the error codes. I put the unit into manual test mode and activated the low and high fan for the right cavity, but nothing turned on at all. I gained access to the control and ohmd out the high speed function and found 11.8 ohms. Per the tech sheet this is roughly 4 ohms to low. I then checked the low speed and it ohmd out at 30.3 ohms. Per tech sheet this is accurate. I could not get back to the fan in order to check harness due to needing second tech to safely pull unit out. I informed the customer on the return visit they will have to sign the waiver of damages when moving appliance before service due to their hard wood floors and the way the unit is installed. I ohmd out the hall sensor at the control and found it open. This indicates a failed sensor and possibly control. Need to order sensor for the repair and bring the control already on order. With the second tech we need to check cooling fan harness on return. Office to reschedule.; ordrng 1 CNote (Two Man) and 1 CNote (Bring Control on Order)"

Arrived onsite for vent hood panel not clipping in. Upon arrival found unit right side clip was damaged not holding unit cover. Ordering unit clip. Office to reschedule upon receiving.; ordrng 1 W10854245 (Panel cilp)

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer advised that the freezer section is staying cold but the refrigerator section is too warm. I tested temps in the RC section and found it at 52 degrees. The FC=2 degrees. I tested the damper and found it not opening.I removed and replaced the damper and retested and unit is operating as designed. No water connections to the unit. Job completed."

Arrived onsite for washer washer making a noise and dryer not working. Upon arrival tested washer and found washer stuck in drain mode due to cancellation cycle. Put unit in diagnostics and found washer with F8E1 long/no fill error code. Tested fill and fill was adequate. Ran auto test and all passed. If symptoms persist recommend valve replacement. Tested dryer and found loose harness to dryer switch. Secured connector and unit is heating. Job complete.

"Arrived on site to inspect refrigerator water filter head leaking water. Upon further inspection, the customer advised that when they removed the water filter, water began to leak from the filter head and the only way they got it to stop was put the old filter back in. When I removed the filter, water began to come out. I turned the water off at the main cutoff outside and cleaned up the water. I removed and replaced the filter head and turned the water back on at the main cutoff and checked for leaks. No leaks found (photo). I installed the new filter that the customer provided and again, no leaks (photo). Unit is operating as designed. No water leaks observed at the end of service, job completed."

Arrived onsite for range have E1 error code. Upon arrival found unit had no stored error codes and was operating as designed unit would both bake and broil as well as unit cooktop worked. Job Completed.

"Arrived on site to diagnose refrigerator with ice melting in FC. Performed diagnosis on unit and found a gap in the liner on the left hand corner, and also around the icemaker fill tube. Saw moisture has dripped and melted from where the icemaker fill tube comes through the liner. Found chunk of ice in fill tube as well. Use silicon and sealed cabinet and fill tube. Reassembled unit. Verified gaps have been resolved.

Arrived onsite and found unit experiencing off balance towel loads. Advised customer on findings. All checks good and normal. Advised customer of safety off balance sensor cutoff function. Advised on loading and drain and spin option.

"Arrived back on site to install previously ordered ice maker TG ordered. Removed and replaced the ice maker and harness, reassembled and unit tested as designed. JOB COMPLETE"

"Arrived on site to replace compressor and filter dryer from previous diagnosis. No refrigerant was in system when discharged. Replaced compressor and filter dryer. Found leak on condenser. Fixed condenser and system is now holding vacuum. Charged system to specs, tested unit, unit starting to form ice sheet. No leaks detected. Job complete."

"Arrived on site to inspect unit for not washing clothes correctly, upon inspection found the wrong actuator installed, replaced actuator and tested. All functions returned. Complete"

"Arrived on site and inspected dryer and found it is not heating. Checked incoming power and found 120 V from L1 to neutral, 120 V from L2 to neutral but when measuring from L1 to L2 found 0 V. Take one picture, an electrician will be needed to correct incoming power, job complete"

Arrived on site for dbl wall oven door broken. Found scratches on stainless steel fascia of microwave door. Ordering new outer door panel to return and complete the repair. ; ordrng 1 W11110515 (Glass outer door)

Arrived on site to test unit for damaged control and panel. Will order both parts test unit and unit test good job complete. ; ordrng 1 W11531750 (Control panel)

no cool rc/fc we found the unit plugged and not cooling. We gained access to the compressor and found it running. It was hot to the touch and pulling .7 amps. We swapped in a new start device and found the same results. I am ordering a sealed system repair. The office will reschedule.; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 W11179385 (Uv dryer) and 1 W11506635 (Access valve)

"Arrived onsite for washer making grinding noise upon arrival found unit gear case and actuator damaged as well as unit motor burnt out cam, motor, actuator and gearcase.

Arrived onsite for gaskets to the unit ripping. Looked at the gasket. Saw that the gasket was ripping and had left over mold.

Arrived on site for a range with broken grates. Upon further inspection I found the grates warped and rusted. I replaced both grates and the unit is now as designed. Call complete.

"Arrived on site to inspect refrigerator not dispensing ice or water. Upon further inspection, I tested the ice dispenser and water dispenser and found neither were operating. I opened the left RC door and pressed the door switch in and retested the ice dispenser and it operated as designed. I retested the water dispenser the same way and it operated as designed. I found that the inside of the left RC door was caved in and not making good contact with the door switch. With the customers permission, using a rectangle piece of plastic and foil tape, I attached the plastic to the inside of the left door and tested. Unit is operating as designed.. No water leaks observed during service, job completed."

"Arrived on site for Top Load Washer Circuit trips during cycle changes Circuit trips during cycle changes Everytime washing clothing. Customer stated the washer only trips breaker after they have been running a few loads, not on the initial load. Placed in diagnostics and no error codes came on. Tested voltage at the wall and got 120. Tested voltage at the board and got 120. Motor tested good at the board. Ran through auto diagnostics and completed all cycle. Found unit plugged into a GFCI. The home only has GFCI outlets throughout the home. Explained to customer to remove laundry room washer GFCI outlet with a normal outlet to prevent the washer from tripping the outlet / breaker. Job completed"

"Arrived on site for customer complaint of unit not making ice, found frozen water line feeding ice maker, I removed ice build up in line, tested ice maker, unit tested good."

Arrived on site to install previously diagnosed parts. Removed UI and control and installed new UI and Control. Powered down oven after installing UI then powered off again. Installed control and powered back on. Unit operating as designed.

"Arrived on site to inspect unit for squeaking when spinning, upon inspection found the unit did squeak when achieving max speeds, replaced control board per service pointer. Tested with no issues, Complete"

Arrived onsite for dishwasher door not opening and closing properly. Upon inspection found failed pads and worn springs. Will need to order and replace pads and springs. Office to reschedule.; ordrng 2 WP8268961 (pad)s and 2 WPW10337934 (door spring)s

Arrived on job for complaints of leaks. Could not duplicate error.

Arrived on job to replace previously diagnosed part. After replacement test operation. Door seal good.

"Arrived on site to inspect cooktop burner not working. Upon further inspection, I tested all burners and found the front left burner ignitor is not working. I found the switch harness is bad. I am ordering the switch harness and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. No gas leaks detected during service.; ordrng 1 WP8286686 (Switch harness) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived onsite for unit not starting up the microwave. Customer showed that the door needs to be pushed in ordered to get the unit started. Saw some indentioins under the switches. Called tech line to be sure that the dents are normal, tech line said yes. Said there could be a and issue with the hinges because the door sits at a 90 degree angle. Got Sr#7731110602. Also while trying to test the unit. The unit had restarted 2 times. Also went ahead and ordered all controls as controls are covered under a 5 year warranty. Need to replace hinges and possibly switches, also need to clean in between the glass of the oven door. ; ordrng 1 W10821712 (cntrl-elec) and 1 W11255569 (console) and 1 WPW10260060 (cntrl-elec)"

Arrived on site for Our washer does not agitating and there are some strange noise. Placed in diagnostics and no error codes came on. Inspected actuator and found it not engaged into cam splutch. Removed actuator and installed new actuator. Ran through auto diagnostics and completed all cycles without issue. No leaks detected. Job completed.

"Arrived on site to install previously diagnosed parts. Removed evaporator cover, RC fan, thermistor, and drain pan. Used steamer to remove large portion of ice still frozen to evap cover, drain pan, and fan. Installed new evaporator cover, RC fan, thermistor, and drain pan. Left leave behind pamphlet with customer because they hadnt received one yet. Turned on fridge and it is cooling as designed. No leaks detected. Job completed."

"Arrived on site to diagnose a washer that is not cycling properly. Found drain pump failing, also bleach dispenser leaking, and stator/rps sensor issue.

"Arrived on site and converted cooktop to propane, took one picture of repair, job complete"

Arrived on site to diagnose a dryer with long dry times. Found clogged external venting preventing proper airflow through unit. Advised homeowner on findings and no further repairs on dryer can correct issue. Homeowner will need to have venting cleaned to complete repairs.

Arrived on site to test unit for not heating. Found diode was still good.

"Arrived on site to test unit for not cooling. Unit was unplugged upon arrival. Plugged unit in and ran diagnostics. Found control not responding well. Also found thermistors were out of range. Compressor pulling 1amp. Condenser motor operating as designed. Heater tested good. Evap motor working good. Recommended replacing thermistors,control and start device.

"Arrived on site for customer complaint of of unit having high flames, I adjusted all burners and plunger inside regulator, unit tested good."

Arrived on site to install previously diagnosed parts. I installed the new sump and motor and then tested the unit. No leaks present at the time of service. Unit is working as designed. Call complete.

"Arrived on site to diagnose refrigerator that was not making ice. On arrival customer informed me that the unit had starts making ice, but it was clumpy. Checked ice bucket and found some ice pieces stuck together. Cleaned out condenser coils, and tried to replace icemaker.. ; ordrng 1 Wpw10300022 (Icemaker)"

"Arrived on site for customer complaint of fan not working, I removed unit and found multiple wire harnesses and ribbons damaged. Ordering controls and harnesses. ; ordrng 1 W11443147 (Control) and 1 W11389852 (UI) and 1 W11196080 (Capacitor) and 1 W11391783 (Hood control) and 1 W11300413 (Harness) and 1 W11101065 (Harness) and 1 W11421368 (Harness) and 1 Cnote (Office to reschedule)"

"Arrived on site to inspect unit for not powering on and allowing use. Upon inspection found the unit was not wired at all, the input wires had been tied together causing the short, installed unit and tested. Complete"

Arrived onsite and replaced control for sensor features not always working. All checks good. Unit is now operating as designed.