Near Kyle, TX 78640
Richard
Job Details: 07/08/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer not working. Upon arrival found that the washer was unplugged. Plug washer back in and drain pump came on. Pressed and held the cancel button for 3 secs and drain pump turned off. Ran diagnostics and found no error codes and all functions tested fine. Washer just needed to be reset. Reset washer and tested. All functions tested good no leaks detected complete
Near Austin, TX 78703
Jacob
Job Details: 07/08/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived onsite for unit not making ice. Tested unit. Found that water spout to tray was only dripping water. Replaced valve. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78757
Cliff
Job Details: 07/08/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site to replace user interface and main control for refrigerator. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Waco, TX 76701
Jonathan M
Job Details: 07/08/2020
DRYER ROPER RED4516FW0 Arrived on site for a dryer that has long dry times. Inspected unit into work area. Tested unit in a heat cycle and found no heat. Pulled unit out and found vent hose crushed causing ventilation issues. Removed back cover and found fuse blown. Replaced fuse and tested unit. Unit heated and found unit working as designed. Advised customer to have vent hose replaced with hard aluminum vent hose to avoid further problems. Call complete.
Near Round Rock, TX 78665
Al
Job Details: 07/08/2020
REFRIGERATOR GE GSS25GGHECWW Arrived to inspect side by side unusual noises from freezer compartment.Customer advised the fan in the freezer makes a loud noise on occasions.I checked the operation of the unit and all functions worked properly.Fan was operating as designed.All water lines were dry at the time of service.Job complete
Near West Lake Hills, TX 78746
Leonardo
Job Details: 07/08/2020
DISHWASHER WHIRLPOOL KDTM404ESS3 Arrived on site to replace seal. Replaced seal test unit. Unit functions correctly no leaks present at this time. Job complete.
Near Austin, TX 78745
Leonardo
Job Details: 07/08/2020
MICROWAVE WHIRLPOOL WMH78019HZ2 "Arrived on site to replace filter board. Replaced filter board, tested unit and unit functions correctly."
Near Burnet, TX 78611
Jonathan S
Job Details: 07/08/2020
REFRIGERATOR FRIGIDAIRE LFSS2612TF "Arrived on site for refrigerator freezer light not working. Inspected unit and work area. Found ice buildup around freezer switch (see SD-Pic). Found gasket not seal on left side of freezer door (see SD- Pic). Adjusted gasket with heat gun and tested door operation and seal. Found door sealing. Tested all other operations. All tested good, no water leaks detected. Spoken with customer on service performed and recommend temperatures."
Near New Braunfels, TX 78132
Richard
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for the refrigerator not dispensing ice. During testing found that the ice container was out of alignment causing the issue. Realigned the ice container and issue was resolved. If issue comes back will need to replace ice container. Complete
Near Austin, TX 78747
Kevin
Job Details: 07/08/2020
WASHER MAYTAG MVWB765FC2 "Arrived on site and inspected washer and found rotor is loose after correcting confirmed all washer functions are operating properly. No water leaks detected at time of service, job complete"
Near Gatesville, TX 76528
Jonathan M
Job Details: 07/08/2020
WASHER MAYTAG MHW5630HW0 Rived on site for a washing machine that won’t make selections. Inspected unit and work area. Found unit with turn on but as soon as you want to press start or any other buttons on the unit it would not do anything. Replaced consul and tested unit. Unit is working as designed. Call complete.
Near Temple, TX 76502
Jonathan M
Job Details: 07/08/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB04 Arrived on site for refrigerator that’s not dispensing ice. Inspected unit and work area. Tested unit and found the motor seizing up and not turning the impeller. Replaced motor and tested unit. Unit began to dispense ice and is working as designed. Call complete.
Near Georgetown, TX 78633
Cliff
Job Details: 07/07/2020
RANGE WHIRLPOOL WFG515S0EB1 Arrived on site to diagnose a range that has a gas odor when baking. Tested all parts and components and found no leaks were failures with unit at this time. Advised homeowner on ignition process and how unburnt gas can be released while cooking. No repairs are needed at this time.
Near Austin, TX 78739
Robert
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRF954CIHB01 Arrived on job to install filter cap. After replacement test operation all functions working correctly.
Near Leander, TX 78641
David S
Job Details: 07/07/2020
RANGE KITCHENAID KDRP407HSS12 "Arrived on site to install previous diagnosed parts. I gained access to the control. I removed the failed part, and installed new. I tested the burners, and they all worked. I tested all the functions of the oven and they all came on. Unit is operating as designed. Job complete.
Near Spring Branch, TX 78070
Noah D
Job Details: 07/07/2020
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site to inspect washer for squeaking issues, checked washer during all cycles and could not replicate sounds. Job complete"
Near Austin, TX 78724
Eman J.
Job Details: 07/07/2020
DISHWASHER MAYTAG MDB4949SDZ0 Arrived onsite to install previous diagnosed parts. Installed manifold. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78756
Wesley
Job Details: 07/07/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite and found customer had managed to regulate temp and prevent freezing. Originally on normal settings the fridge would freeze some items. Tested and found damper working properly. Advised on findings. Unit is now operating as designed.
Near Belton, TX 76513
Jonathan M
Job Details: 07/07/2020
REFRIGERATOR FRIGIDAIRE LFUH21F7LM "Arrived on site to install previously ordered parts. Inspected unit and work area. Replaced compressor, dryer, and access valves and placed in it in a vacuum. Unit did not drop in pressure for 15 minutes. Charged unit and tested pressures. Found unit getting up to 150 psi on the high side and two PSI on the low side. Released a little pressure when taking off gauges in unit is working as designed. Call complete."
Near Dripping Springs, TX 78620
Robert
Job Details: 07/07/2020
OVEN WHIRLPOOL KOCE500ESS08 Arrived on job for complaints of lights blinking. Called tech line and they recommended replacement of control 7728250419. After replacement test operation lights now working properly.
Near Georgetown, TX 78626
Jonathan S
Job Details: 07/07/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previous diagnosed part. Removed failed console and installed new. Tested operation. All tested good.
Near Canyon Lake, TX 78133
Noah D
Job Details: 07/07/2020
DISHWASHER WHIRLPOOL WDT770PAYM2 "Arrived on site to inspect dishwasher for not filling, upon inspection found console responsive and started cycle, dishwasher filled and then moved to next part of cycle, no error codes in diagnostics, no problems or Leaks found.
Near Dripping Springs, TX 78620
Robert
Job Details: 07/07/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job for complaints of dishwasher not draining. Found blockage in drain line removed blockage and dishwasher drain properly. No leaks detected at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details: 07/07/2020
RANGE KITCHENAID KDRS483VSS03 "Arrived on site to inspect oven for not broiling, upon inspection found the oven working to correct manufacture specs. Took pictures of working element and checked for error codes, none present. Complete"
Near Georgetown, TX 78633
Cliff
Job Details: 07/07/2020
OVEN WHIRLPOOL WOC54EC0HS01 Arrived on site to replace user interface for stove. Replaced part and tested unit. Found all is functioning properly at this time.
Near Lago Vista, TX 78645
Lou
Job Details: 07/07/2020
FREEZER FRIGIDAIRE FGVU21F8QFB "Arrived on site to install previously diagnosed and ordered part. Due to the UI digits failing, I removed and replaced the UI and cycled power to reset. Tested unit and it is operating as designed. No water leaks observed during service, job completed."
Near Belton, TX 76513
Tyler
Job Details: 07/07/2020
WASHER GE GTW460ASJ8WW "Arrived on site for repair of beepy washer. Replaced main control and selector switches. Reset, reprogrammed and retested entire unit. Everything is working as designed. Call complete"
Near Lago Vista, TX 78645
Lou
Job Details: 07/07/2020
FREEZER WHIRLPOOL EV170NYKQ00 "Arrived on site to inspect freezer no cool. Upon further inspection, I found the unit unplugged. Plugged the unit in and removed the evap cover to inspect evaporator frost pattern. Customer advised that the evap cover had frost built up on it and the unit constantly running so they unplugged it. Frost began to build up on the coils, but stopped a third of the way and would not frost any further. Tested the thermostat and it is operating as designed. Tested defrost and it is operating as designed Unit was left turned off.No water leaks observed during service, job completed."
Near Waco, TX 76710
Jonathan M
Job Details: 07/07/2020
WASHER GE GFW550SSN0WW Arrived on site for washing machine that would not turn on. Inspected unit and work area. Tested unit and unit would not turn on. Remove top cover and checked connections at the control. Found the incoming line voltage connector not completely engaged. Re-engaged connector and tested unit. Unit turned on and is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 07/07/2020
FREEZER MAYTAG MZF34X18FW03 "Arrived on site to install previously diagnosed and ordered part. Due to the unit door gasket failure and ice forming, I removed and replaced the door/gasket and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78717
Kayman
Job Details: 07/07/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the console and unit is now working as designed. Job complete
Near Austin, TX 78739
Brandon
Job Details: 07/07/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site for customer complaint of unit not washing with hot water, I tested unit in diagnostic mode, both hot and cold water valves worked fine in diagnostic mode, tested unit in a normal wash cycle with clothes in unit, tested good, I let customer feel the water."
Near Austin, TX 78717
Kayman
Job Details: 07/07/2020
COOKTOP WHIRLPOOL KCGS556ESS02 Arrived onsite for loose burner knob. Upon inspection I found the knobs secure but 2 or the knobs bezels had lost their adhesive. I applied some silicone to secure the bezels. I advised the customer to keep and eye on them and if they come loose again we will need to order some bezels. Job complete.
Near Austin, TX 78701
Jacob
Job Details: 07/07/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for unit not locking. Tested unit. Found that latch was broken from the inside. Replaced latch. Tested unit. Unit test good. No issues at this time. Job complete
Near Temple, TX 76502
Jonathan M
Job Details: 07/07/2020
REFRIGERATOR AMANA ASI2575GRS02 Arrived on site for refrigerator is making a vibrating sound. Inspected unit and work area.
Near Killeen, TX 76549
Al
Job Details: 07/07/2020
WASHER LG WT1101CW Arrived to install previously ordered parts and realized the part needed was the PCB assembly board due to the drain pump not getting the proper voltage to power from the PCB board.Ordering the PCB and will return with the pumps.Office to reschedule with customer.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION DUE TO PRICE OF BOARD) and 1 EBR76262102pcbmainassembly (PCB MAIN ASSEMBLY )
Near Belton, TX 76513
Tyler
Job Details: 07/07/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site for Squealing dryer. Upon further inspection found that the roller and the idler pulley were starting to go bad as well as the motor replace the idler pulley rollers and belt assembly kit as well as the motor kit and thoroughly tested dryer after and everything is functioning as designed. Call complete
Near Dripping Springs, TX 78620
Robert
Job Details: 07/07/2020
REFRIGERATOR GE GSS25WGTABB "Arrived on job for complaints of not cooling. Fo UI even on back wall of freezer. Removed cover and found the heater open will need heater and thermostat to complete repairs. ; ordrng 1 WR50X10068 (thermostat defrost) and 1 WR51X10055 (heater,defrost)"
Near Pflugerville, TX 78660
Wesley
Job Details: 07/07/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite and replaced the timer board. Unit is now operating as designed. Advised customer on use and care. All checks good.
Near Austin, TX 78731
David Z
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS00 Arrived on site to diagnose refrigerator that was not cooling in the RC. Performed diagnostic and found Evap cover frozen over. Ordering parts to perform steps from bulletin w11092686E for RC evap freezing over. Office to reschedule when all parts are available. ; ordrng 1 67006425 (screw) and 1 W11211387 (cover-evap) and 1 W11456069 (CLAMP) and 1 W11457241 (DRIP PAN)
Near Del Valle, TX 78617
Jacob
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for unit not sealing and getting some moisture coming in near the ice maker. Saw that seal on freezer is not sealing properly. Cannot use seal that was ordered. Ordered part. Office to reschedule. ; ordrng 1 LW11202405 (FR dor-fip )
Near Austin, TX 78749
Leonardo
Job Details: 07/07/2020
DISHWASHER MAYTAG MDB8969SDM3 "Arrived on site to test unit not starting. Tested unit and found bad control panel. Replaced control panel,tested unit and unit functions correctly. Job complete."
Near Austin, TX 78759
Wesley
Job Details: 07/07/2020
MICROWAVE JENN-AIR JMW9530DAS Arrived onsite and was unable to recreate symptom of error code showing fan failure. All checks good At this time. Advised customer on kitchen appliances and risk factors related to repair of oven. nit is now operating as designed.
Near Austin, TX 78730
David Z
Job Details: 07/07/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to diagnose refrigerator that is not cooling. Performs disable of ic and found Evap cover frosted over again. Called tech line and spoke with Dave who advised to replace the fan scroll again along with the cover, as well as the thermistor and check for corrosion coming from back harness. SR7728253384. ; ordrng 1 W10316760 (thermistor) and 1 WPW10387382 (cover-evap)"
Near Cedar Park, TX 78613
David S
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for fresh food section not cooling. I inspected the unit and work area. I found the fresh food evap iced over. I gained access to the drain tube in the back of the unit and found it clear of any restrictions. I called Techline spoke with Liam I got sr #7727696338. I advised techline of the history for this unit. After reviewing the history and the service pointers for the unit. Techline had no suggestions on how to repair. I am ordering the fresh food evap cover W10815735, freezer evap cover W11394920, main control W11333076, UI side control W11099340, front UI control W11442053, on return visit make sure the unit is set to basic defrost.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10815735 (cover-evap) and 1 W11099340 (SIDE UI cntrl-elec) and 1 W11333076 (MAIN CONTROL) and 1 W11394920 (FREEZER EVAP COVER) and 1 W11442053 (PANEL CONTROL)"
Near Cedar Park, TX 78613
David S
Job Details: 07/07/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven smacking. I inspected the unit and work area. I gained access to the ovens controls and wiring. I found no indication of any of the wiring or control burns. I saw no burn/smoke marks in or around the oven. I checked the units diagnostics and found no error codes. I activated the blower motor and the motor operates as designed. Unit is operating as designed. Job complete.
Near Austin, TX 78728
Wesley
Job Details: 07/07/2020
DRYER MAYTAG MED7230HW0 Arrived onsite and repaired unit operating properly. Used glue to install loose gasket. Unit is now operating as designed.
Near Leander, TX 78641
David S
Job Details: 07/07/2020
OVEN KITCHENAID KFED500EBS03 "Arrived on site for oven giving error code during self clean. I inspected the unit and work area. I found fault code F5E4, lower oven door latch not operating. I found the lower oven lock not engaging, the upper oven lock is working properly. I am ordering the lower oven lock W11166856, and the control UI just inCase W11284720. Customer handed me a screw from the oven and didn’t know where it came from. I found the lower oven outer panel missing a screw, I reseated the screw so the panel is no longer lose. ; ordrng 1 W11166856 (latch-door) and 1 W11284720 (panel-ui)"
Near Canyon Lake, TX 78133
Luis
Job Details: 07/07/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for ice build. Found ice stuck between icemaker and slide,ran diagnostics fan powered on,E2 error on icemaker. Diagnosed a defective icemaker,installed new icemaker,power cycled unit. Ran diagnostics,passed harvest,no errors ran fill test passed no leaks."
Near Austin, TX 78744
Kevin
Job Details: 07/07/2020
WASHER MAYTAG MVWB765FW3 Arrived on site and inspected washer and found detergent drawer is cracked on the softer side and will need to be replaced. Customer is also describing a noise during the wash cycle and did not hear anything excessive in diagnostics even with clothes. Explain to customer how electromagnetic clutch can make noises when changing from counterclockwise to clockwise rotation and reported issue to tech line. Washer is operating as intended. 7728248779; ordrng 1 W10919352 (D2C drawer)
Near Austin, TX 78724
Eman J.
Job Details: 07/07/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer making grinding noise. Customer was asked to bring washer inside home to be properly tested cause no water connections outside on porch. Customer said she had water connections out side but instead brought out a water hose to use.Replaced gear case. Couldn’t test system due to customer not having water connections. Job complete.
Near Leander, TX 78641
Lou
Job Details: 07/07/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher with no power. Upon further inspection, I found the unit plugged in. I checked the harness at the junction box and found the harness wires in. I placed the unit in diagnostics showing no error codes. When the unit began to dispense water into the tub, I moved the harness at the junction box and the unit shut off. I found the harness was not wired good and the white harness came apart. I re-wired the unit and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Kyle, TX 78640
Jacob
Job Details: 07/07/2020
REFRIGERATOR FRIGIDAIRE FRS6R5EMB0 Arrived onsite for unit not making ice. Found that previous company left arm on off mode. Put back in on mode. Tested unit. Unit test good. No issues at this time. Job complete
Near Harker Heights, TX 76548
Tyler
Job Details: 07/07/2020
RANGE WHIRLPOOL WFE745H0FS0 Arrived on site for range not working properly. Upon further inspection found that the bake element had broken and was not able to kick on and also the electronica main control was not properly detecting that the oven thermostat was sensing temp and also needs to be replaced.
Near Wimberley, TX 78676
Luis
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB00 Arrived on site for on site for freezing in fresh food. Replaced ui control adjusted temps
Near Austin, TX 78731
David Z
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to diagnose one refrigerator that was not cooling in the refrigerator section. Performed diagnostic on unit. Found refrigerator Evap covered in ice. Found service pointer W11033419D applies to this situation. Checked attest 128 and found control software at version 5.0.0, which needs to be at 7.0 or higher. Unit needs new evaporator cover, control, and possibly Icemaker. Customer is Already defrosting the unit. If icemaker begins again it will not be needed. Ordering Evap cover, control, icemaker. ordrng 1 W10889841 (cover-evap) and 1 W10898228 (icemaker)"
Near Cedar Park, TX 78613
David S
Job Details: 07/07/2020
COOKTOP WHIRLPOOL WCG97US0HS "Arrived on site for middle burner constantly clicking. I inspected the unit and work area. I found the unit no longer clicking. I inspected all burners caps and heads, I found no damage or imperfections. I inspected the flame on each burner, they all appear with a good flame pattern. I spoke to the customer about using a damp clothe, when cleaning around knobs, to prevent any water dripping down and causing it to constantly clicking or shorting out the harness. Job complete."
Near Austin, TX 78739
Leonardo
Job Details: 07/07/2020
OVEN WHIRLPOOL WOC75EC7HS01 Arrived on site to test unit for powering issues. Tested unit and found that unit was not connected to WiFi. Advised customer that the unit must be connected to WiFi and might correct the issue. Will order console W1148866 in case the issue is not corrected. Office to reschedule ; ordrng 1 W11428866 (CONSOLE )
Near Manor, TX 78653
Eman J.
Job Details: 07/07/2020
DRYER MAYTAG MEDX655DW1 "Arrived onsite for dryer not drying. Tested system. Found element, cutoff, fuse and thermistor fix faulty. Replaced components. Tested system. Everything works as designed. Job complete."
Near Georgetown, TX 78633
Cliff
Job Details: 07/07/2020
REFRIGERATOR JENN-AIR JFC2290REM00 Arrived on site to replace ice bin rails for refrigerator. Upon arriving homeowner advised me of another issue with freezer door. Noted freezer door closers not operating properly. Freezer door rails and ice glides will need to be replaced at the same time to complete repairs.CL only per homeowner.; ordrng 1 CLONLY (CL ONLY) and 2 WP13055901 (slide)s
Near Elgin, TX 78621
Andy
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for refrigerator not cooling properly. Upon arrival customer informed that issue is same as last time. FC not cooling and ice buildup on FC evaporator. tested and inspected unit and found failed UI panel, main control. Evaporator motor and heating element. Ordering needed parts. Office to schedule return trip. 2 hour job. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WP12729128 (heater), states that autho needed"
Near Leander, TX 78641
Lou
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS01 "Arrived on site to inspect refrigerator noises. Upon further inspection, placed the unit in diagnostics and tested the damper control and found the motor very loud. Removed and replaced the damper control and retested and unit is operating as designed no water leaks observed during service, job completed."
Near Waco, TX 76712
Jonathan M
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived onsite for refrigerator that won’t light in any drawer. Inspected unit and work area. Found none of the lights working in any of the drawers. Tested voltage at the LED power supply board and found the unit not sending voltage. Replaced LED power supply board and tested unit. Unit lights came on and are working as designed. Call complete.
Near Round Rock, TX 78681
David S
Job Details: 07/07/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for fridge building condensation In the fresh food section. I inspected the unit and work area. I found the fresh food section bottom full of water and not draining down the drip pan. I gained access to the drain tube, and found a restriction in the drain tube. I cleared the drain tube and silicones it in place. I cleared the water out and steamed out the iced over drip pan in the fridge., no water leaks detected. Job complete.
Near Round Rock, TX 78681
David S
Job Details: 07/07/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site for dishwasher tripping the breaker. I inspected the unit and work area. I found the unit is receiving good power from the outlet. I checked the motors, heating elements. All checked good, heater has good continuity. I quoted the customer for a control and explained that is a starting point, that there is a possibility it will trip the breaker during a diagnostics cycle. Customer agreed. I replaced the control and ran the unit through a diagnostics cycle. The unit tripped the breaker when the heating element was called for. I am ordering the heating element W10703867, and the harness W11027902 just in case. .; ordrng 1 W10703867 (heater) and 1 W11027902 (harns-wire)"
Near Marble Falls, TX 78654
James
Job Details: 07/07/2020
DRYER WHIRLPOOL MEDE200XW0 Arrived on site and installed new housing blower and motor. Tested operation and found unit working properly. Job complete
Near Horseshoe Bay, TX 78657
James
Job Details: 07/07/2020
DRYER MAYTAG MED6230RHW0 Arrived on site and tested operation. Found loud thumping while unit running. Found glue from front and rear seals have gotten into roller track on drum and the rolled bead for the seam is too large causing loud thump when going over rollers. Unit will need new drum to repair. Office to schedule return services. ; ordrng 1 W10545923 (drum)
Near Austin, TX 78739
Brandon
Job Details: 07/07/2020
WASHER MAYTAG MVWB835DC5 "Arrived on site for customer complaint of unit making squeaking noise, I ran a test cycle with some towels, unit tested good in wash cycle, ran a drain and spin cycle, unit tested good. I could not duplicate squeaking noise."
Near Austin, TX 78759
Wesley
Job Details: 07/07/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for noise during agitate and spin. and found unit operating with off balance symptoms and error. Balanced and calibrated. Advised customer On loading practices and removed quarter from washplate that was causing noise. All checks good.
Near Waco, TX 76712
Jonathan M
Job Details: 07/07/2020
MICROWAVE JENN-AIR JMW2430DP02 "Arrived onsite for microwave/oven combo that is intermittently turning itself off when not in use. Inspected unit and work area. Customer advised it turned off one time since the last repair and has been working completely since 6/30. I called Techline and spoke to Joel SR# 7728197940. He advised that based on what the customer is saying, the only two issues that could be would be an electrical supply problem or a power supply control problem. He advised that most commonly it’s an electrical supply from the home and He advised me to tell the customer not to turn off the breaker or reset it for proper testing and advised to make no repairs today. Advise customer of tech line findings and customer is going to try to have an electrician come out to check the electrical supply anyway to make sure it’s not a power supply problem. Call complete."
Near Horseshoe Bay, TX 78657
James
Job Details: 07/07/2020
OVEN JENN-AIR JJW2830DP03 Arrived on site and tested operation. Found lower vent not flowing air properly. Corrected vent channels and found unit working properly. Job complete
Near Canyon Lake, TX 78130
Richard
Job Details: 07/07/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for the oven not working at all. During testing found that there is power coming from the outlet but no power going to the main control. Found that the power cord is causing the issue. Ordering parts and office to schedule. ; ordrng 1 W11173616 (cord-power)
Near Elgin, TX 78621
Andy
Job Details: 07/07/2020
RANGE WHIRLPOOL WFG320M0BS Arrived on site for range burners not lighting. Tested and inspected unit and found that burners did light but then slowly turned off after about 30 seconds to a minute. Checked gas supply and found that whole house was supplied by a single 5 gallon tank. Called tech line and spoke with Dave (SR# 7728255456) and was instructed that is not properly supply and will need proper supply done by plumber. Instructed customer on this and on use and care and practice for best performance. No gas leaks present at time of service ; ordrng 1 SEENOTE (SEE STICKY NOTE )
Near Georgetown, TX 78626
Jonathan S
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for refrigerator dripping water from dispenser and water ice dispenser intermittently working. Inspected unit and work area. Found off brand water filter in unit. Tested dispenser operation and found door not engaging door switch. Added whirlpool approved spacer to engage door switch. Removed off brand water filter and added bypass cap and found a large amount of air through dispenser. Informed customer of Every Drop water filter only. All other operations tested, no water leaks detected durning service."
Near Spicewood, TX 78669
Brandon
Job Details: 07/07/2020
MICROWAVE WHIRLPOOL KOCE500ESS09 "Arrived on site for customer complaint of u it not starting unless the left side is pushed in, found faulty interlock harness, ordering part. ; ordrng 1 W11449277 (DOOR INTERLOCK HARNESS)"
Near Belton, TX 76513
Jonathan M
Job Details: 07/07/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site for freezer that is not cooling. Inspected unit and work area. Found food in the freezer completely frozen and unit cooling. Customer advised that they did not lose any food but that they don’t trust this unit is cooling properly because their other freezer seems to be colder than this current one. Took temperatures and found unit at -1°F. Found no frost buildup or condensation around the edges of the freezer. Found ambient temperature at this time at 86°F. Took photos of temperature in freezer, ambient temperature, interior of freezer, and placement of freezer. I called Whirlpool tech line and spoke to Adrian SR# 7728119331. I advised him of my findings and previous calls to Techline about this issue. He advised that this sweating issue is going to be caused due to the fact that this freezer is not a garage grade freezer and due to the ambient temperatures around this freezer during the summer time, if this unit continues to sit in his g
Near Horseshoe Bay, TX 78657
James
Job Details: 07/07/2020
DISHWASHER KITCHENAID KDTE304GPS0 Arrived on site and installed new wash motor. Tested operation and found unit working properly and all water connections dry at time of service. Job complete
Near Kempner, TX 76539
Al
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived to inspect damaged relight refrigerator door.Confirmed the complaint and removed and replaced both door and nameplate.All water lines were dry at the time of service.Customer satisfied job complete
Near Austin, TX 78725
Eman J.
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRV996FDEM00 Arrived onsite for refrigerator leaking. Tested system found ice maker with ball of ice behind it. I also found two blocks of ice on each side at the back of the refrigerator. Which caused the ice to damage the back of the refrigerator cabinet. Called techline about the damage.
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/07/2020
COOKTOP WHIRLPOOL KCGC506JSS00 "Arrived on site for cooktop front left burner not igniting. Tested operation and did not hear spark igniter. Disassembled burner and grounded igniter and found sparking. Assembled burner and tested, found light on first spark. Tested several times. All tested good. Spoke with customer on service."
Near Austin, TX 78732
David Z
Job Details: 07/07/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to diagnose refrigerator with pantry UI being unresponsive, and water dispenser sometimes stopping. On arrival found that the pantry UI would not allow you to change setting. Checked wiring and wiring is good. Unplugged UI and tested dispenser. Found no issues with dispenser with UI unplugged. Removed pantry UI and removed water pooled under it. Retested and it started letting you select again. Talked to customer and let them know we have 2 options, which is that I can try and seal the UI with silicon to prevent any more water from dripping in, or I can replace the pantry UI and seal a new one in. ; ordrng 1 W10769076 (cntrl-elec) and 1 WP482338 (adhesive)"
Near Driftwood, TX 78619
Robert
Job Details: 07/07/2020
MICROWAVE JENN-AIR JMC2430DP01 Arrived on job for complaints of stuck button code. Confirmed code will need console to complete repairs. ; ordrng 1 W11229663 (PANEL )
Near Austin, TX 78739
Luis
Job Details: 07/07/2020
ICE MACHINE WHIRLPOOL WUI75X15HZ00 "Arrived on site for water leaking. Diagnosed water line not fully inserted to valve,removed line reinstalled water tube fully to valve"
Near Austin, TX 78733
Kevin
Job Details: 07/07/2020
REFRIGERATOR KITCHENAID KSC23C8EYY00 Arrived on site and inspected refrigerator and found water is not draining from fresh food evaporator. Cleared water from interior access rear of refrigerator and found drain line is blocked. Cleared drain line and it is now operating properly. Job complete
Near Kyle, TX 78640
Jacob
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for unit freezing refrigerator section and ice maker was not making ice consistently. Tested unit. Found that diffuser door was stuck open and ice maker was froze over. Replaced diffuser and ice maker. Tested unit. Unit test good. No issues at this time. Job complete
Near San Marcos, TX 78666
Richard
Job Details: 07/07/2020
OVEN KITCHENAID KODE300ESS02 Arrived onsite for the oven making a noise during operation. During testing found that there is fan noise but could not determine if it’s coming from the upper blower or the lower blower motor. Customer stated that the noise happen while using the upper oven and the lower oven. Will need to replace both upper and lower blower motors. Ordering parts and office to schedule.; ordrng 1 W11245567 (blower)
Near Hutto, TX 78634
Andy
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for ice cube at dispenser door and water dripping from dispenser. Tested and inspected unit and found no failures. Spoke with customer on watching ice when dispensing and on cup placement when using dispenser. No water leaks present at time of service.
Near Canyon Lake, TX 78133
Richard
Job Details: 07/07/2020
RANGE KITCHENAID KSIB900ESS2 Arrived onsite for the oven with a broken adjustable leg. Replaced right front leg and leveled oven and oven tested fine. . Complete
Near Taylor, TX 76574
Andy
Job Details: 07/07/2020
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site to install previously diagnosed bake spark module. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Cedar Park, TX 78613
David S
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Arrived on site to install previous diagnosed parts. I gained access to the pad and replaced it with new. I tested cubed, crushed and water. All three worked every time they were called for. Job complete. No water leaks detected."
Near Austin, TX 78732
David Z
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Arrived on site to diagnose one refrigerator that customer says is not dispensing cold water, and also freezing items on the top shelf in the RC. Found that items freezing were placed in front of the air diffuser door, and being frozen by freezer air coming in to cool the RC. Advised customer that they need to move items away from the diffuser vent, as there is nothing that can be done to stop airflow since that is the cooling source. For the warm water issue, showed customer that there isn’t a reservoir on this unit. The cold water is held in a coil of tubes that does not hold much cool water, and that is working as designed. Removed shelving to show customer the tubes. No repairs needed at this time, all is working as designed. Call complete."
Near Lago Vista, TX 78645
Lou
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to inspect refrigerator ice maker dispenser only dispensing crushed ice. Upon further inspection, I removed the ice bin and tested the solenoid. Found a large amount of ice built up at the front of the bin. When I tested the solenoid, I found it was sticking in the crushed position. Also found the ice bin auger slightly bent. I removed and replaced the solenoid and ic Erin and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Canyon Lake, TX 78133
Luis
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site for no cool. Removed compressor cover found multiple locations of uv dye on weld joints,leaks at discharge tube to compressor and cap tube to filter. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked weld joints for due no traces of dye found."
Near Buda, TX 78610
Richard
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ Arrived onsite for the refrigerator right side door gasket torn. During inspection found that the door gasket is torn. Replaced the right side door gasket and used heat gun to set up the seal. Door is sealing good. No gaps. Complete
Near Austin, TX 78741
Kevin
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site and found apartment resident is experiencing freezing in the fresh food section, inspected refrigerator and found fresh food temperature is set to 33 degrees, freezer is set to 0. Reset temperature in fresh food to recommended temperature of 38. If issue continues thermistor will need to be replaced."
Near Wimberley, TX 78676
Luis
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for no ice in freezer compartment and low ice production in fresh food. Tested water dispenser good water pressure,found freezer icemaker turned off,turned on freezer icemaker,icemaker dumped ice and filled with water. Ran diagnostics for upper icemaker all test passed no errors on icemaker"
Near Georgetown, TX 78633
Cliff
Job Details: 07/07/2020
OVEN WHIRLPOOL WOD93EC0A506
Near Elgin, TX 78621
Andy
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Arrived on site for refrigerator water housing and tubes damaged. Tested and inspected unit and found damaged tubes and no water housing. ordrng 1 8003RP (tube-water) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10862461 (housing) and 3 WP2300868 (fitting)s and 1 WPW10350006 (tube-water) and 1 WPW10350007 (tube-water)
Near Belton, TX 76513
Tyler
Job Details: 07/07/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for washer that would not turn on and door was locked. Upon further inspection found that the drain pump has stopped working causing the machine not to drain and not allowing it to cycle through any wash cycles. Also found at the door latch was having an issue opening and closing and we need to be replaced (F9e1: long drain, f0e1: load detect during clean cycle, f5e2: door lock error, f3e1: water lvl sensor error).
Near Austin, TX 78759
Wesley
Job Details: 07/07/2020
REFRIGERATOR WHIRLPOOL WRS312SNHM01 Arrived onsite for fridge freezing up and found unit operating as designed. Temperatures are good with report of no failure in days. Adjusted baffle. Advised customer in event of repeat over cooling failure will return with control.