"Arrived on site to inspect dryer stopping during a cycle. Upon further inspection, I tested the unit and it came on and I could hear the burner turn on. I turned the unit off and then tested again and this time while pressing the start button, the unit failed to come on, but I could hear the relay clicking. I tested voltage and the unit is getting 123V. When I went to test voltage at the burner relay, I got 0V and the unit failed to turn on.I removed and replaced the main control and retested and unit is operating as designed. No lint observed during service, job completed."

"Arrived on site to inspect unit for not spinning on high without a clicking sound. Upon inspection found the fan cracked causing the issue, when checking the new blower fan I found the whole thing was broken apart, ordering new fan. Office to reschedule ; ordrng 1 W11100651 (BLOWER)"

"Arrived onsite for unit not agitating or spinning once again. Tested the unit, unit tested good. Passed automatic diagnostics. Upon further inspection, found that inside the lock that there was alot of detergent poured into it. Home care provider said that they have been pouring detergent down it for a while. Let them know that its not the correct spot for pouring detergent. Let them to clean the lock soon to help with the lock possibly not locking to finish the loads correctly. No leaks at this time. Job complete"

"Arrived on site for customer complaint of unit not powering on, found power getting to UI console, found failed console, I replaced console, unit tested good."

Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Spoke to TG and was advised to replace the light switch. Replaced light switch and tested the unit. The unit still wouldnt light. Replaced one of the light assemblys. Found that light turn on but the other not illuminate. Replaced the other and both lights began to work as designed. Checked the motor and found the motor making a weird sound as the fan was running.

Arrived on site for a range with the lower oven that was not working. I gained access to the ignitor and then tested the unit. I found the lower oven bake ignitor not getting red at all. Upon further inspection I found the ignitor harness broken. I installed the new ignitor and then tested the unit. I found the unit now working as designed

"Arrived on site to inspect unit for a broken wheel on the adjuster. Upon inspection found the left hand sides wheel snapped causing the issue, replaced the left hand side adjuster and tested. Complete"

"Arrived onsite for washer not spinning correctly. Put unit in diagnostics and found stored error code Fault code 26 unbalanced load. Ran test cycle and found noise coming from underneath unit. Found belt worn. Replaced cam and belt and tested. Noise stopped. Ran spin test and did reach full spin RPM. Customer also complained about beeping noise from console. Stated previous company replaced control board. Checked programming and found control not programmed correctly. Was on version 12 and should have been on 11. Reprogrammed and saved. Still heard some intermittent beeping. Reset unit and beeping stoped. If symptoms persist recommend replacing main control, console and ordering lid switch. Job complete"

"Arrived on site to inspect unit for leaking, upon inspection found the unit leaking (per video shown) on the left corner. Replaced parts ordering by previous tech and tested, no leaks found during testing but customer called and stated it was leaking again, spoke with N.E.W and got claim updated. Ordering gasket, clear door, lower spray arm per service management team. Ordering needed parts. Office to reschedule ; ordrng 1 W10300924 (Gasket) and 1 Cleardoorfordiagnostic (Clear door for diagnostic) and 1 W10629546 (Lower spray arm)"

Arrived on site to install missing bail arm extension. Installed extension to properly manage ice bucket level. Unit now working as designed. Call complete.

Arrived on site to inspect ice maker arm not cycling properly. Confirmed the complaint and replaced the defective ice maker.

"Arrived on site for a dryer that is making an electric sound and is shutting down th dryer after starting a cycle. Inspected unit and work area. The customer advised that the unit after she initially starts it will run for about 2 to 3 minutes but will be making a labored sound and as soon as that electric sound happens, the timer will continue to run but nothing else happens for the complete rest of the cycle. She advised that itll be several hours until the unit will work and then unplugging or flipping off the breaker and flipping it back on does not do anything. I checked voltage going to the unit and found proper voltage and polarity at the plug. The customer advised they recently had the breaker replaced. Tested the unit a time dry cycle and found the unit running as designed for over 10 minutes without making the same sound. Attempted to replicate the issue several more times and could not replicate the issue. I called Whirlpool Techline and spoke to Austin SR# 7732683699. He advised that based on the sound of the complaint, the issue would most likely be with the overload tripping on the motor due to too little voltage or too much voltage being supplied when this is happening. But because voltage is showing correct right now it is most likely that that is why the unit is working as designed. He advised to have the customer call back if further issues persisted but to first check with an electrician about the electrical supply prior to having return service. Checked all connections underneath unit to the motor and could not find any pinched wiring or connection issues. The unit is working as designed. Call complete."

Arrived to inspect gas freestanding range gas smell. Powered the oven on and found the bake and broil both work properly. The smell was from the bake igniter reigniting during the normal bake cycle. The natural smell is normal. No leaks detected. Job complete

Arrived on site for a dishwasher that is not completing cycles. Inspected unit and work area. The customer advised the unit is stopping within the first few minutes or at least the first 20 minutes of the cycle. They advised that the unit does not seem to complete the cycle and its intermittent as to when it actually shuts off. They did indicate that the unit flashes the clean LED when it does not finish the cycle. Ran through diagnostics and found an F9 E1. Check the drain portion of the dishwasher and did confirm that the dishwasher had issues draining properly. Checked the garbage disposal and found the garbage disposal full of junk. Cleaned out the garbage disposal and tested the unit again. The dishwasher still had an issue. Checked the drain pump and found debris inside the drain pump area remove the debris and test the unit several times. The unit is now working as designed. Call complete.

"Arrived on site for a washing machine that wont drain, agitate, or spin, inspected unit and work area. Confirmed the customers complaint and ran the unit through diagnostics. Found an F7 E5 (shifter fault) error code. Tested the unit and found the shifter not registering the unit spinning when called to spin. Replaced the shifter and tested the unit. The unit began to work as designed. Call complete."

"Arrived on site for dryer not heating. Upon arrival confirmed complaint and found stable power supply from outlet. After further inspec I found element and both high limiter and cutoff and shorted. Also found when oktage was applied that timer wasnt sending corr3ct power to element. Replaced cutoff kit, element, and timer. Reassembled and tested unit. Found dryer fully functioning as designed. Call complete"

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and after further testing I found u it had major defrost issue in fc. Verified thermistor was still operating within specs. Found both fans and compressor running. Found control failing to send power to unit. Replaced Control and removed all ice from evap coil. Informed customer to give unit 24-48 hrs to stabilize temps and fill ice bin back up. Call complete

Arrived on site for dryer not turning on. Upon arrival confirmed issue and found a stable 240 V connection. after further inspection I found at the door switch had broken causing unit not to think door was shut for the start. Installed new door switch reassembled and tested the unit and found dryer fully heating and turning on as designed call complete

"Arrived to inspect lower oven powering on unintentionally, couldnt duplicate the issues, but according to Technical Service Pointer #: W11525545 Rev B customer needs to connect the unit to WiFi for an update OTA (over the air) from whirlpool that corrects this issue.

"Arrived to inspect F1E4 MW Relay issues when customer turned on unit at the breaker box and door is closed, the unit only hums and gives the error code F1E4 MW Relay error. Micro computer is needed. Also ordering authorization ; ordrng 1 W10824822 (CONTROL BOARD)"

Arrived on site for washer not spinning to close out correctly and leaking water. Upon arrival confirm issue after further inspection I found that the drain pump was the cause of leak and had internally rusted out and cracked and after further testing also found that the coupler had broken and failed. After reassembling the unit with a new drain pump as well as a coupler I was able to reassemble and test the unit and found everything functioning as designed with no leaks and unit fully spinning call complete

"Arrived to inspect top oven heating issues. Found the touchpad not accepting commands. Also ordering main control due to the key pad issues and control and will return with the igniter. Needs more work, Office to reschedule return services. ; ordrng 1 WB27X25332 (CONTROL BOARD) and 1 WB27X21183 (DISPLAY/TOUCHPAD)"

"Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found ice buildup on RC evaporator. Performed diagnostics mode and tested operation. Found evaporator fan not running, possible due to ice. Found evaporator thermistor opened. Will need to replace thermostat with fan scroll. Found no ETA available on parts. Office to schedule return. Spoken with customer on defrosting unit 24hours before service. ; ordrng 1 W11098695 (Fan scoll) and 1 W10316760 (Thermistor)"

"Arrived on site to replace motor and spray arm, I replaced spray arm and was unable to gain access to motor due to install issue, informed customer to have dishwasher made accessible for us to work on. ; ordrng 1 Cnote (Customer will call to reschedule)"

Arrived on site for complaints of MW not starting and making a clicking noise. Found failed interlocks. Found the part sent was incorrect. Spoke to PR. Will need the correct interlocks to complete repair. Office to reschedule.; ordrng 1 W11551761 (Interlock) and 1 W11551558 (Interlocks)

"Arrived on site for customer complaint of unit not starting, found start button not responding on console, ordering part. ; ordrng 1 Cnote (Office to reschedule)"

Arrived on site to diagnose an ice machine that is not producing. Found water valve failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site for washer not turning on.

"Arrived on site to inspect unit for leaking air into ice maker causing clumping, upon inspection found the ice door cracked on top section causing issue, replaced ice-door and tested. No issues found. Complete"

Arrived on site to replace igniter module. Replaced module test unit and unit test good burner igniting correctly job complete.

"Arrived on site to inspect unit for not making ice, upon inspection found the unit not turning causing the issue, replaced ice-maker and tested. All functions worked normally. Complete"

Arrived on site to test unit for unit not heating. Test unit and found bad high voltage. Will need to replace magnetron capacitor and diode

"Arrived on site for install of previously diagnosed parts. Found the spades did not fit the new spark module. Found outputs of the ignition module open, ordered ignition module part number WB13K10051 TWICE. GE has subbed part number to WB13K10054, output terminals are 3/16 th. existing ignitor wires and new ignitor wires are 1/8 th, unable to use subbed part number. Part number sent to in house research. ; O-emld tckt"

Arrived on site for dishwasher not turning on. Upon arrival confirmed complaint. Found no voltage going to terminal. Found secondary light switch wired to unit turned off. Also found after restoring power that unit had loose wire nut connections. Reconnected wiring and tested unit. Found no leaks during tests. Unit now functioning as designed. Call complete

Arrived on site to install the heater per special project. I installed the new heater and then tested the unit while monitoring amp draw. I found the heater running as designed. No leaks observed at the time of service. Call complete.

"Arrived on site to diagnose leaking dishwasher. Found leak coming from diverter on sump while unit is in use. Replaced sump and motor and retested. Verified unit working as designed with no further leaks.

Arrived on site. Found issues with brackets adjusted lower bracket on cabinet tested unit unit working as designed

Arrived on site to test unit for not heating. Resident was not home and office was attempting to get permission from resident to allow me to go in and work. Resident did not respond. Advised would need to reschedule. Job complete.

"Arrived on site to test unit for not cooling properly. RC was 40 degrees and FC was 20. Frost pattern was good. Found evap thermistor reading open. Replaced thermistor, tested unit, unit is now working as designed. No leaks detected. Job complete."

"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics and checked error codes and found error code 3-locked rotor monitor. Cleared the code and continued with testing and while testing the spin mode, the unit became very loud. Stopped testing and tilted the unit back and found gearcase oil on the pulley shield, pulley, cam, belt and found belt shaving in the shield along with oil (photos). I advised the customer of my findings and showed them the photos I took.

"Arrived on site to test unit for no light, tested unit found right RC door switch broken, replaced switch, tested unit, unit running as designed,no leaks detected job complete"

"Arrived on site to inspect dryer not holding time and not drying clothes. Upon further inspection, the customer advised that the set the time to 105 mins and after approximately 5 mins the timer will drop to 20 mins. Using my vent test kit, I tested the airflow to the unit and found two out of two tests failed showing poor airflow. I tested the sensor in the unit and it is operating properly. Customer advised that they have someone coming to clean the vents next week. I recommended that the customer contact our office after the cleaning if the unit continues to fail.

"Arrived on site to test unit for no ice production. Found error code e2(ice maker lost home position). Found UI display is going out. Recommended replacing control, UI and ice maker. Customer agreed to only have ice maker installed and wishes to reach out to whirlpool for concession on UI and control. Installed ice maker and unit passed harvest. Ice maker filling as designed. Ice box and evap motors engaging properly. No signs of excessive frost build up on evaps. No water or corrosion on pantry UI. No leaks detected. Job complete."

Arrived on site for a dishwasher not closing properly. Upon further inspection I found the hinge popped out of place. I adjusted and fixed this. The unit is now closing as designed. Call complete.

"Arrived on site to replace both FC and RC doors for rust. Replaced doors, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for not cooling, tested unit found evap motor not working, replaced motor and functions returned, unit was getting a rattling sound coming from back of unit, exposed compressor and noticed that the condensation fan is not running and compressor extremely hot to touch, customer stated that unit unit was not cooling since they got the refrigerator, so compressor was running on high for 7 days without turning off, spoke to senior tech and was advised to order condenser motor, start device, capacitor and control as Precautionary, advised customer to power down unit until the repair is made to prevent damage to compressor causing sealed system,office to reschedule ; ordrng 1 W10854034 (Condenser fan) and 1 8201786 (Start device) and 1 WPW10350564 (Capacitor) and 1 W11203924 (Control)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=43 egress & RC=56 degrees. I removed the FC evaporator cover and found no frost pattern. Pulled the unit out and removed the back cover to find oil on the bottom panel next to the compressor. I found where oil leaked from the lokring connecting the steel line to the copper (photos). I advised the customer of my findings. I am ordering a sealed system repair consisting of the compressor, access valve, UV dye drier and both evaporators and CNOTE-3HOUR JOB. Due to the model number not showing in service matters, I am ordering a CNOTE-PARTS RESEARCH FOR ALL PARTS MENTIONED. No water leaks observed during service, office to schedule return service. ; ordrng 1 PARTSRESEARCH (COMPRESSOR, FC EVAPORATOR , RC EVAPORATOR) and 1 TJ90SF8404 (Access valve) and 1 W10143759 (uV dye drier) and 1 CNOTE (3 HOUR JOB)"

"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I tested the water dispenser and water came out at a slow rate. I am ordering another reservoir and scheduled return service No water leaks observed at the end of service."

Arrived on site to follow up on dryer that was not heating. Rechecked safety devices and found the thermostat open. Replaced thermostat and retested. Verified unit working as designed. Verified with customer present unit is heating. Call complete.

"Arrived on site to diagnose refrigerator that has top 2 LED out, and freezer LED out. Found model and serial incorrect. Updated to correct M/S. Ordering LED modules for affected lights, likely freezer lights. . ; ordrng 4 W11462342 (Freezer Module)s and 1 W11368839 (LED control)"

"Arrived on site for a wall oven not heating properly. Upon arrival the customer stated that when baking, the unit will not reach preheat temps. I gained access to the back of the unit and ohmd out all elements and the sensor. I found the broil element and the sensor good. However, the bake element was open and faulty. Therefore the unit would need a new bake element to repair. I installed the new element and then tested the unit. I preheat the unit in bake to 350?F. The unit is now working as designed.

Arrived on site for a wall oven with a console display not working. Upon further inspection I found the cavity lights still turning on. This indicates a faulty console. I replaced the console and then tested the unit. The unit is now working as designed. Call complete.

"Arrived on site for a dryer with long dry times, and lint not getting caught. I tested airflow with my airflow test kit and found it poor for all dryers. I then checked temperature fluctuations at the vent with it on and off. I found it running as designed with the vent off, but with the vent on there was almost no fluctuation at all. I then removed the dryer vent at the wall and found a ball of lint completely covering the tube. This is what is causing poor airflow in the unit, and in turn causing long dry times. This is also why no lint is getting caught in the trap, for there is no airflow. I informed the customer of my findings and recommended they get a professional vent cleaner to remove any lint. I advised them on not running the unit for safety concerns until this is done. I found the unit running as designed. Call complete."

"Arrived on site to inspect cooktop damage. Upon further inspection, I found the control panel badly scratched. I removed and replaced the panel and installed the nameplate. Tested the unit and it is operating as designed. I relocated the model/serial placard to the bottom of the unit for easy access. No gas leaks detected during service, job completed."

"Arrived on site to diagnose oven with dead control panel. Found voltage still live at unit, and light is working properly. Unit does not have a thermal fuse or TOD. Wiring looks good, no burns or evident damage. Removed control and sending off for rebuild. Office to schedule when part arrives from rebuild. ; ordrng 1 REBUILD (Control rebuild)"

"Arrived on site to inspect dishwasher not working. Upon further inspection, customer advised that several repairs have been made to the unit and now it will drop mid-cycle and drain. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. I cycled power to the unit and gained access to the main control and monitored the diagnostics LED and it is operating as designed. I advised the customer of my findings. I recommended that the customer wash a few loads and monitor the unit no if it fails again to call and schedule service. No water leaks observed during service, job completed."

"arrived on site to test unit for not cooling, tested unit found compressor pulling 8amps and over heating,unit Will need new sealed system to fix issue

"Arrived on site to test unit for long drain, tested found unit draining really slow , removed pump and found pump has broken blades, replaced pump tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to diagnose oven that is not constantly reigniting. Unit will come on initially, but when it reignites after cooldown it will struggle to reignite. Could see it sparking but it wasnt able to ignite the gas. Changed out the bake igniter and retested. Verified that after several on and off cycles the unit is now constantly reigniting. Unit working as designed. Call complete."

"Arrived on site for a washing machine that was throwing the F6E1 error code. Upon arrival the customer stated that the unit would also make a loud noise, and would always delay the start for a while. They provided a video, and it was a loud clanking noise. I put the unit into diagnostics mode and found stored error codes F6E1 for CCU and MCU communication error, F8E3 for overflow condition, F9E1 for long drain, and F9E2 for pump drive system error. I cleared the error codes. I attempted to run a diagnostics cycle, but all it would do is lock and drain. The unit never performed any other step. I gained access to the motor and drive assembly. Upon further inspection I found the drive shaft had rust build up, and the belt was getting worn down. I found the shaft slipping and causing the belt to slip and wear down. In order to repair the unit we would need to replace the drive shaft, belt, and MCU

"Arrived on site to test unit for controls not responding, tested unit for unit had no power in junction box, a breaker was tripped turned on breaker and unit powered on all buttons on UI working good, but when inspecting unit found water leak com from wash motor, will need wash motor to fix issue, Office to get authorization and reschedule; ordrng 1 W10806701 (Wash motor) and 1 8269144A (Drain hose) and 1 WPW10545278 (Hose drain)"

"Arrived on site for a refrigerator that was leaking water. Upon further inspection I found the bottom of the RC covered in water and a sheet of ice. I gained access to the drain tube and found it severely clogged. I replaced the drain tube and sealed it with personal stock of perma gum. I then steamed out as much ice as I could, and advised the customer to leave the unit off for a minimum of 48 hours to thaw ice throughout the drain. I also found that the right side RC light was out, and the top RC lights were dim and flickering. Due to this I am ordering the lights to return and install. Office to reschedule and get authorization. ; ordrng 4 W11462342 (LED)s and 1 W11205082 (LED Harness)"

"Arrived on site for a washing machine receiving low water in wash cycles. Upon further inspection I found the unit stacked, and I informed the customer that in order to fully diagnose the unit, we would need a second technician to help remove the dryer. I informed the customer of the second technician service fee, and the customer agreed to pay the additional service fee. I did test the water flow from the wall and found it very hard. I inspected the valves with the hose off and found them slightly clogged. I informed the customer this could be the cause of the low flow, but in order to fully diagnose we would need to return with two technicians. We will return with the valve and will finish the diagnosis in case there is need of additional parts. Office to reschedule. ; ordrng 1 TwoTechs (Two Techs)"

"Arrived on site to test unit for F2E2 error, tested unit found f2e2 User Interface (cont.) - No response from UI, changed out control board but the issue is still present, will need UI to fix issue office to reschedule ; ordrng 1 W11402115 (User interface)"

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. When the valve was to come on and fill the tub, it failed. I turned the water off and disconnected the water line and found the valve screen covered with debris. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to diagnose dishwasher that has rust on the front panel. Found rust on the side of the panel and under the vent. Replaced front panel. New panel has no rust present. Call complete.

Arrived onsite to test unit for loud screech. C

"Arrived on site to test unit for grease stains on clothing. Removed wash basket and inspected. Did not find anything unusual. Unit is very clean. Showed customer and advised might have been something in a pocket. But no signs of anything. Ran diagnostics on unit and unit is working as designed. Noticed the tub was sitting against front right corner. Leveled unit, tub is now sitting perfectly centered. No leaks detected. Job complete."

Arrived onsite and found unit fridge door not sealing causing the unit to over cool and freezer some items occasionally. Leveled doors to improve the seal. Advised customer on repair. Provided customer instruct on unit design and operation. And freeze prevention methods for loading the fridge.

Arrived onsite and found unit throwing an occasional f8e4. Made some adjustments and removed packing material causing a water channeling issue. Advised customer on findings. No leak detected during service. All checks good.

Arrived on call for complaint of no heat to top burners and oven. Checked the voltage and found the terminal block damaged. Replace terminal block.

Arrived on site to inspect unit for not allowing heat due to a issue with keypad. Upon inspection found the units keypad disconnected but the blower fan did not work. Ordering main control and blower fan to fix issue. Returning with console In case of persistent problem. Office to reschedule ; ordrng 1 W11100513 (CONTROL) and 1 W10921431 (MOTOR BLOWER)

"Arrived on site for complaints of no heat. Found igniter burned out again. Confirmed with customer the house is on natural gas. To ensure the igniter doesnt continue to fail, I am ordering the complete burner assembly. Office to reschedule.; ordrng 1 W10823508 (Burner assembly)"

"Arrived on site to inspect unit for not cooling in bottom area, upon inspection found the units upper Evap only partially frozen and condensating, ordering sealed system repair. Office to reschedule; ordrng 1 WPW10507886 (COMPRESSOR) and 1 W10570565 (Evap) and 1 WPW10143759 (Uv) and 1 Sealedsystemtechandtwohours (Sealed system tech and two hours) and 1 W11506635 (Access)"

Arrived on site to test unit for not cooling properly. Found compressor was extremely hot and pulling .4amps. Advised customer compressor would need replaced. Advised customer would need to replace compressor filter dryer and install access valve at minimum to test unit to rule out internal refrigerant leak.

"Arrived on site for a washing machine with no power. I checked voltage at the wall and found it good. I then gained access to the control and UI. I found good VDC going to the UI, but the UI is not functioning. This indicates a faulty console. When going to replace the new console I found it damaged. Due to this I am ordering the new console to install. The office will reschedule. ; O-emld tckt"

"Arrived on site for cooling issue. Found freezer evaporator incased in ice,ran diagnostics heater not powering on diagnosed a defective thermistor,replaced fan motor that includes thermistors,defrosted evaporator.

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F9E1. Cleared the code and continued with testing. Unit operated as designed up until the drain pump was to come on and it failed. Using my shop vac, I removed the water from the unit and pulled the unit from the cabinets and inspected the drain pump. Customer advised that a glass had broken inside the unit. When I removed the drain pump, I found evidence of an object rubbing against the walls of the drain and the empellers were damaged. I replaced the drain pump with a new pump and reinstalled the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for range intermittently turning oven off when preheating. Inspected unit and work area. Inspected terminal block and harness. Performed diagnostics mode and checked fault codes. Found fault code F2-E1 stuck key. Tested key pad operation and found all keys responsive. Inspected control and connection. Preheated unit to 350?. Monitored heating operation. Tested cooktop burners. All tested good.

"Arrived onsite for dishwasher not washing correctly upon arrival put unit in diagnostics and found stored error codes 6/4, 7/1, 6/1. Ran auto test and wash motor not energizing. Will need sump and motor replaced.

Arrived on site to inspect unit for not drying dishes. Upon inspection found the unit working normally and all functions worked. Instructed customer on proper use. Complete

"Arrived onsite to install previously diagnosed parts. Upon arrival a steam ice bin out because it was freezing in to the door. But still the ice bin did not want to come out without damaging the door. I am ordering 1x w11129497 fc door to complete call. Office to reschedule ; ordrng 1 W11129497 (Door, Refrigerator)"

"Arrived on site for a refrigerator needing a new water line. Upon further inspection I found the unit needed a new water line, and inlet fill line to the filter housing I installed both lines, and then verified there were no leaks. No leaks were observed at the time of service. I tested the water at the dispenser and found it working as designed.Call complete."

Arrived on site to diagnose a refrigerator with ice getting stuck in chute. Found no failures to unit at this time and advised customer on findings. No further repairs needed and no leaks were found at time of service.

Arrived onsite for dishwasher beeping and not washing dishes.upon inspection I found water in overflow tray.(third trip out for the same thing) I call techline and spoke Bruce and he recommended that the customer switch to a powder detergent and to use less soap and not to rinse the dishes before Putting them in the dishwasher because they have a water softener and not doing these things will cause a over sudsing issue which causes water too leak into the overflow tray.Sr#7732671604. Bruce. If we have to come back have customer run dishwasher at lest 30mins before arrival to find leak.; O-emld tckt

"Arrived on site to inspect venthood not working properly. Upon further inspection, I tested the venthood and found that the blower operates at the same mode when its in low and high modes. The blower motor is making a humming noise as if something is caught in the blades and not allowing it to move. I tested the control and it is operating properly. I advised the customer that due to the position of the motor, I would need to have a second tech assist me in pulling the motor down. I am ordering the blower, CNOTE-2MAN, CNOTE-2HOUR JOB, CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service.; ordrng 1 W11106377 (Blower) and 1 CNOTE (2 MAN) and 1 CNOTE (2 hour job) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived onsite and replaced the heater. Unit is now operating as designed. Advised customer on the repair.

"Arrived on site for refrigerator lights not illuminating. Inspected unit and work area. Found both FC lights dimmed. Gained access to main FC module, removed module and installed new. Found all lights working as designed. No water leaks detected during service."

"Arrived on site to test unit for LF burner not getting hot. Verified voltage(240vac). Got no resistance off element. Replaced element, tested unit, unit working as designed. Job complete."

"Arrived on site for complaints of no water out of the water dispenser. Tested valve with water line from truck stock and found the valve failed. Installed new valve and tested, no change. Found reservoir slightly frozen. Used heat gun to thaw out line. Tested and found water dispenser working properly. Adjusted temperature in RC down to second setting. No water leaks detected, job complete."

Arrived on site to diagnose a dishwasher that is not turning on. Found switch on wall that turns on power to dishwasher turned off. Reset switch to on position and all is working properly at this time. No leaks were found at time of service.

Arrived onsite and diagnosed a clogged air trap throwing an LF error. Cleared air trap and ran tests. Unit is now operating as designed. Advised customer on status and findings.

Arrived on call for complaint of not washing. Found loose connection at valve. Correct wire issue and test.

"Arrived on site for complaints of water filter being stuck. Found water filter tough to release, but it did release without breaking anything. Installed new filter provided by customer and tested. New water filter tested good. No water leaks detected.

Arrived on site for cooktop valves being stuck. I inspected the unit and work area. We gained access to the valves and removed the wire harness. We tested the valves and found them still hard to move. We quoted the customer for all 5 valves. The office will reschedule when we have eta on the parts.

"Arrived on site for oven not heating properly . Ran temp checks . Unit is not consistent in cycling . Call to set return ; ordrng 1 WB27X25322 (Control) and 1 WB27T11459 (Overlay)"

Arrived on site to inspect unit for not shutting off water when in use. Upon inspection found the unit working normally and all functions are to spec. Customer had another person using washer who was unaware of 3 hr cycle time. Instructed on proper use. Complete

"Arrived on site to inspect unit for not turning on lights in freezer, upon inspection found the units freezer lights dim causing the issue in all sections, replaced upper right light and all functions returned.