Service History 1069

Near Austin, TX 78704
Derek S.
Job Details: 10/14/2018
WASHER WHIRLPOOL WTW7000DW2 "Arrived on site to check unit for not starting a cycle, I ran service test and unit had zero error code, I checked hot and cold water valve in service test and the water was coming in, also started a normal cycle and unit started, the hum and the begging of the cycle is normal it is the motor getting ready to sense not the water valve, unit is working as designed, no water leak present at the time of service, unit serial did not match what was on my so, notifed Melissa and updated in service mobile, also informed Eric unit is working as designed and that the wrong model and serial was given to us"
Near Georgetown, TX 78628
Thomas L.
Job Details: 10/14/2018
MICROWAVE WHIRLPOOL GT4185SKQ1 Arrived on site for noisy operation and no heat. Tested unit to find the magnetron is failed. This unit is 16 years old. The customer will look at new products to see which is best for her to repair or replace.
Near Austin, TX 78738
Luis
Job Details: 10/14/2018
REFRIGERATOR WHIRLPOOL GI0FSAXVY011 "Arrived on site for water leaking. Found water leaking from icemaker housing. Diagnosed unit will need icemaker,installed new icemaker powered unit on icemaker ran through a harvest water filled icemaker no leaks. Icemaker."
Near Dripping Springs, TX 78620
Luis
Job Details: 10/14/2018
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for fresh food not cooling temp,reading in fresh food 45° removed evaporator cover ran test 4, test 4 passed good frost pattern. Called tech support due to issue of not cooling in fresh food. Per tech support unit will need thermistor assembly and possibly ui. Installed Evap motor that includes thermistor if problem continues unit will need UI (W10894103); used 1 W11087438 (MOTOR EVAP) from stock"
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/14/2018
REFRIGERATOR MAYTAG MFX2876DRM00 Arrived on site r no cool condition in freezer section. Freezer section is -3 and fresh food is 37 degrees. Customer had had dry ice in freezer but took it out about an hour before I arrived. All fans were running properly. Compressor was on low speed and nice and warm. Both evaporator were clean. Customer will observe conditions without dry ice. All water connections were dry.
Near Liberty Hill, TX 78642
James
Job Details: 10/14/2018
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site and silicone cabinet to liner and freezer compartment. Install both brackets ice bin door and silicone drain tube to chassis. Tested unit for proper operation unit working properly. Job complete
Near Manor, TX 78653
Wesley
Job Details: 10/14/2018
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site and found excessive amounts of dish washer liquid being used. Resulting in suds leaking. Advised on proper use. All else checks good. Unit operating as designed.
Near Austin, TX 78732
Cliff
Job Details: 10/14/2018
WASHER WHIRLPOOL WFW9550WW00 "Arrived on site to diagnose a washing machine is giving error codes. Tested unit and found F 21 error on control and the unit not draining properly. Homeowner did not wish to have unit repaired at this time, and will call back if they wish to have the unit serviced. No leaks were found at time of service."
Near Austin, TX 78739
Brandon
Job Details: 10/14/2018
DRYER MAYTAG MED3500FW1 "Arrived on site for customer complaint of noise issues, I replaced idler and noise was still evident. Found noise coming from blower wheel. I am ordering blower wheel and motor. ; ordrng 1 W11086656 (motor-drve) and 1 WPW10211915 (wheel)"
Near Austin, TX 78737
Luis
Job Details: 10/14/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no ice and and ice dispenser not working found auger motor seized due to water leaking from ice bucket ran diagnostics weak air flow from fan diagnosed unit will need motor,ice box fan and main control. Replaced all three reassembled unit ran diagnostics all test passed icemaker ran through a cycle tested ice dispenser motor working ; used 1 W10822606 (MOTOR) from stock"
Near Austin, TX 78704
Derek S.
Job Details: 10/14/2018
WASHER WHIRLPOOL NTW4516FW2 "Arrived on site to repair unit for banging noise, I found the damper came out of place, corrected damper and tested unit getting three towels soaking wet and running a spin cycle with no issues, gave tips for proper loading and best performance, unit is working as designed no water leak present at the time of service."
Near Austin, TX 78704
Derek S.
Job Details: 10/14/2018
WASHER WHIRLPOOL NTW4516FW2 "Arrived on site to repair unit for banging noise, I found the damper came out of place, corrected damper and tested unit getting three towels soaking wet and running a spin cycle with no issues, gave tips for proper loading and best performance, unit is working as designed no water leak present at the time of service."
Near Austin, TX 78746
Kevin
Job Details: 10/14/2018
REFRIGERATOR KITCHENAID KBFC42FTS07 Arrived on site and inspected refrigerator and found no standing water underneath. Only water found what is in the black trim directly in front of the water housing. Recommended replacing water housingand quoted customer . No other leaking found on refrigerator.; ordrng 1 WPW10121140 (housing)
Near Manor, TX 78653
Wesley
Job Details: 10/14/2018
MICROWAVE GE JEI860WH Arrived on site and found unit heating properly. Heard report of unit intermittently not heating but counting down. Ordering switches and interlock. Ordering research. Office to reschedule. ; ordrng 1 SWITCHANDINTERLOCKASSEMBLY (RESEARCH)
Near Seguin, TX 78155
Diego G.
Job Details: 10/13/2018
DRYER GE DCVH480EK0WW Arrived on site. Check for no operation issues. Found unit only runs for five minutes and kicks off with no display. Takes a couple minutes in order for display to work again. Verified connections all checked OK. Called GE and they the motor and main control need to be replaced at the same time. Will send diagnosis to American home Shield. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 10/13/2018
DRYER GE DCVH480EK0WW Arrived on site. Check for no operation issues. Found unit only runs for five minutes and kicks off with no display. Takes a couple minutes in order for display to work again. Verified connections all checked OK. Called GE and they the motor and main control need to be replaced at the same time. Will send diagnosis to American home Shield. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 10/13/2018
DRYER GE DCVH480EK0WW Arrived on site. Check for no operation issues. Found unit only runs for five minutes and kicks off with no display. Takes a couple minutes in order for display to work again. Verified connections all checked OK. Called GE and they the motor and main control need to be replaced at the same time. Will send diagnosis to American home Shield. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 10/13/2018
COOKTOP KITCHENAID KERS505XSS03 Arrived on site. Check for element issues. Found element and infants were shorted. Replaced infinite switch and element all checked OK. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 10/13/2018
COOKTOP KITCHENAID KERS505XSS03 Arrived on site. Check for element issues. Found element and infants were shorted. Replaced infinite switch and element all checked OK. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 10/13/2018
COOKTOP KITCHENAID KERS505XSS03 Arrived on site. Check for element issues. Found element and infants were shorted. Replaced infinite switch and element all checked OK. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 10/13/2018
OVEN JENN-AIR JGRP548WP02 "Arrived on site. Checked for door issues. Found hinge not in receiver correctly. Removed door and reinstalled, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 10/13/2018
OVEN JENN-AIR JGRP548WP02 "Arrived on site. Checked for door issues. Found hinge not in receiver correctly. Removed door and reinstalled, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 10/13/2018
OVEN JENN-AIR JGRP548WP02 "Arrived on site. Checked for door issues. Found hinge not in receiver correctly. Removed door and reinstalled, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 10/13/2018
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived on site. Check for noise issues. Found bad damper causing damper not to open.. Replaced damper in cycle, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 10/13/2018
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived on site. Check for noise issues. Found bad damper causing damper not to open.. Replaced damper in cycle, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 10/13/2018
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived on site. Check for noise issues. Found bad damper causing damper not to open.. Replaced damper in cycle, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 10/13/2018
REFRIGERATOR WHIRLPOOL WRX735SDBE02 "Rock on site. Replaced freeze your rails because of door not closing correctly. Tested freezer door, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 10/13/2018
REFRIGERATOR WHIRLPOOL WRX735SDBE02 "Rock on site. Replaced freeze your rails because of door not closing correctly. Tested freezer door, all functions tested OK. No leaks present. Job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 10/13/2018
REFRIGERATOR WHIRLPOOL WRX735SDBE02 "Rock on site. Replaced freeze your rails because of door not closing correctly. Tested freezer door, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78739
Kevin
Job Details: 10/13/2018
DRYER MAYTAG MGDC215EW2 Arrived on site and inspected dryer and found harness to solenoid is not secure. After correcting dryer is now heating properly. Also found vent to exterior has restricted airflow and recommended to customer that it be cleaned/cleared before dryer is used again. Job complete.
Near Austin, TX 78749
Kevin
Job Details: 10/13/2018
REFRIGERATOR WHIRLPOOL GC3PHEXNS03 "Arrived on site and found Icemaker motor has failed, also found emitter control is not sending power. After replacing both icemaker is now operating properly. No water leaks from connections at time of service"
Near Austin, TX 78747
Kevin
Job Details: 10/13/2018
WASHER WHIRLPOOL WFW86HEBW1 "Arrived on site and inspected washer and found close is loose on the interior after correcting washer is no longer leaking. Also recommended that customer not used to clean cycle as it can kick up water through the vent system and cause leaking. No water leaks from connections at time of service, job complete."
Near Austin, TX 78741
Kevin
Job Details: 10/13/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and found basket and tub are not centered in washer. After correcting ran a diagnostic cycle and it is now working properly. No water leaks from connections at time of service, job complete."
Near Austin, TX 78741
Kevin
Job Details: 10/13/2018
WASHER AMANA NTW4516FW2 "Arrived on site and inspected washer and found current load of clothes is spinning and basket is stationary and centered. Showed customer how unbalanced load can cause washer to move and make contact with laundry room wall. Explained how to load washer properly and what load sizes work best. No water leaks from connections at time of service, job complete"
Near Austin, TX 78745
Kevin
Job Details: 10/13/2018
WASHER WHIRLPOOL WTW8900BC0 "Arrived on site and found bearing is failing, after replacing bearing noise has now returned to normal ran a diagnostic cycle to confirm correct operation. No water leaks from connections at time of service, job complete."
Near Austin, TX 78745
Kevin
Job Details: 10/13/2018
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site and replaced ice maker diagnosed on previous visit, ran tests 57 and 45 and icemaker is operating properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78745
Kevin
Job Details: 10/13/2018
WASHER MAYTAG MVWX655DW2 "Arrived on site and inspected washer and found no saved error codes cleared pressure hose and function has returned to washer. Man all functions in manual, ran automatic diagnostic cycle, Ayn Rand calibration cycle and they all completed properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78739
Leonardo
Job Details: 10/13/2018
OVEN WHIRLPOOL NO MODEL Arrived on site to test unit for hinge of the unit. Test unit and found damaged right hinge. Could not find model or serial number for the unit job complete
Near Austin, TX 78737
Leonardo
Job Details: 10/13/2018
DISHWASHER WHIRLPOOL WDT720PADM2 "arrived on site to test unit for unit leaving white soap behind. Test unit and wash,good working correctly no error codes on unit. Unit filling with plenty of water, called techline and techline advised to change soap from pods to powder and only use a teaspoon. File#7723171473 Job complete"
Near Austin, TX 78737
Leonardo
Job Details: 10/13/2018
MICROWAVE WHIRLPOOL WMH31017AS4 Arrived on site to replaced magnetron capacitor and diode. Replaced all 3 parts test unit and unit test good job complete no spark unit heating correctly.
Near West Lake Hills, TX 78746
Leonardo
Job Details: 10/13/2018
OVEN KITCHENAID KEMC308KSS Arrived on site to test unit for open door error test unit and found one bad switch advised customer he had a bad switch. Did not test unit due to unit was completely apart when I showed up. Job complete.
Near Leander, TX 78641
James
Job Details: 10/13/2018
DISHWASHER WHIRLPOOL WDT720PADB1 Arrived on site and tested operation. Found motor running but not pumping water. Installed new sump and tested operation. Unit working properly and all water connections dry at time of service. Job complete.
Near New Braunfels, TX 78132
Robert
Job Details: 10/13/2018
DRYER GE GTD45EASJ2WS Arrived on job to replace bearing top. Rear bearing appeared normal. After replacement of parts test dryer noise level normal.
Near New Braunfels, TX 78132
Robert
Job Details: 10/13/2018
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on job for complaints of frost in freezer. Found ice right side door not closing tight. Replaced brackets and test door. No leaks detected.
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 10/13/2018
WASHER WHIRLPOOL WTW8540BW1 Arrived on site for failure codes and no operation. Found failed drain pump and LD failure code. Replaced drain pump. All water connections were dry.
Near New Braunfels, TX 78130
Robert
Job Details: 10/13/2018
DISHWASHER WHIRLPOOL WDF520PADM3 Arrived on job for complaints of lights not shutting off. Power outage and surge in home now lights not turning off. ; ordrng 1 WPW10733627 (console)
Near Harker Heights, TX 76548
Steve C.
Job Details: 10/13/2018
DISHWASHER WHIRLPOOL WDT920SADM0 Arrived on site for the unit is leaking water. Tested the unit and found the leak is coming from the sump and motor. Quoted customer for the sump and motor. Customer advise she will think about it. Customer only paid for the service fee. All water connections were dry at the time of service.
Near San Marcos, TX 78666
Robert
Job Details: 10/13/2018
REFRIGERATOR WHIRLPOOL KFIS29PBMS00 Arrived on job for complaints of ice bucket. Found bucket damaged hole in side pushing out ice. ; ordrng 1 WPW10347093 (ice container)
Near Elgin, TX 78621
Thomas L.
Job Details: 10/13/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for no spin condition, found drive motor is failing and running very very slow. All water connections were dry. ; ordrng 1 WPW10006487 (motor-drve)"
Near Copperas Cove, TX 76522
Steve C.
Job Details: 10/13/2018
MICROWAVE GE JVM1540DP1BB Arrived on site to replace the control due to intermittently shutting down. Replaced the control and tested the unit. Unit works properly and job complete.
Near Killeen, TX 76549
Steve C.
Job Details: 10/13/2018
DISHWASHER HOTPOINT HDA3400G00WW Arrived on site to replace the switch leaf and both switch interlock. Replaced the parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78759
Paul
Job Details: 10/13/2018
DISHWASHER KITCHENAID KDTE254EBL1 "Arrived onsite for the dishwasher not draining. Ms stated that the unit wasn’t working and shut itself off and one time it didn’t drain properly. I ran diagnostics and found F6E4, F8E4, & F5E1 stored error codes. By what I’m getting with the error codes, it appears something got under the float switch causing the unit not to fill properly and this could also be the reason for the drain error because the pump wasn’t under a load. I tested voltage to the pump and didn’t have the correct voltage. I homed the pump out and pin to pin on all three sets was 88ohms and the pump test good. The control needs to be replaced and is covered under the 60 month parts warranty. ; ordrng 1 W10866124 (CNTRL-ELEC)"
Near Copperas Cove, TX 76522
Steve C.
Job Details: 10/13/2018
MICROWAVE MAYTAG MMV1174FZ2 "Arrived on site for the unit has a electrical burnt smell and not heating. Tested the unit and found the smell is coming from the the diode. Will use on return the magnetron, capacitor and transformer. Will need to order the diode.; ordrng 1 W10886077 (diode)"
Near Kyle, TX 78640
Robert
Job Details: 10/13/2018
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on job for complaints of no ice confirmed power to ice maker. Replaced icemaker and it filled with water.
Near Kyle, TX 78640
Robert
Job Details: 10/13/2018
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Arrived on job for complaints of leaks. Customer said issue with door not aligned. Bottom sticking out but cooling. Took pictures
Near Austin, TX 78732
Paul
Job Details: 10/13/2018
MICROWAVE WHIRLPOOL GT4185SKS3 Arrived onsite for the microwave that continued to run after the door was opened. I found the unit non-operational when I checked it. Only the lights and display were working. I found the primary interlock switch shorted out. I replaced the switch and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78732
Paul
Job Details: 10/13/2018
WASHER MAYTAG MAT20PRAWW0 Arrived onsite for the washer that still is not working because the cold water valve failed and mr stated the unit is trying to charge $50.00 per wash. I explained to mr that the new control should have come from the factory set at no charge for the cycles. I replaced the fill valve and ran P03 to test the machine. The unit worked as designed. I reprogrammed the control to charge $0.00 for all cycles. There were no water leaks present at the time of service. Call complete.
Near San Marcos, TX 78666
Robert
Job Details: 10/13/2018
RANGE WHIRLPOOL WEG730H0DS0 Arrived on job for complaints of center burner not working. Knob broken. Customer would like am service ; ordrng 1 W11175814 (KNOB)
Near Austin, TX 78757
Luis
Job Details: 10/13/2018
REFRIGERATOR MAYTAG MFC2062FEZ01 "Arrived on site for door closure issue. Found broken insert on mullion divider,diagnosed faulty mullion divider,removed damaged mullion. Installed new mullion checked door operation good unit working as designed."
Near Austin, TX 78732
Luis
Job Details: 10/13/2018
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for no ice issue,ran diagnostics found condenser fan not running diagnosed failed fan motor. Installed updated fan motor assembly,reassembled unit ran diagnostics all test passed u it working as designed. Parts covered by AUTHO KGTV800EP1 talked to office manager for,labor cost labor $169.99; used 1 W10124096 (COND MOTOR) from stock"
Near Austin, TX 78733
Luis
Job Details: 10/13/2018
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived on site for cooling issue in fresh food. Removed cover found evaporator partially defrosted ice blocking vents. Defrosted evaporator installed 60° defrost bimetal to allow defrost to run longer,reassembled unit checked air flow to fresh food good ; used 1 WP2182381 (BIMETAL) from stock"
Near Austin, TX 78752
Scott
Job Details: 10/13/2018
VENTHOOD KITCHENAID PSEUDO Arrived on site for vent making what sounds like a rustling noise like leaves . Venthood looks like it’s homemade . Unable to access blower motor . Looked outside on roof and can’t determine where unit vent to outside . No mod or set number . Quick pic
Near Austin, TX 78746
Luis
Job Details: 10/13/2018
REFRIGERATOR KITCHENAID KRFC300ESS01 "Called customer to,give eta customer unable to make apt customer will call into office to reschedule; saved tckt"
Near Georgetown, TX 78633
Lou
Job Details: 10/13/2018
WASHER GE GTWN4250D2WS "arrived on site to inspect washer making loud humming noises. Upon further inspection, I placed the unit in diagnostics and tested. Did not find any error codes. I continued with testing and the unit operated as designed. I placed the unit in Rinse & Spin mode to hear for the loud “humming” noise and could not hear any unusual noises. I placed the unit in Drain & Spin mode and again, all I heard was normal noise. I advised the customer of my findings as she was listening with me and said that the noises weren’t loud like before. I recommended that the next time the customer hears the noise to make a video with her phone and call us back. No service fee for today as this is scheduled as a call back. No water leaks observed during service, job completed."
Near Austin, TX 78751
Scott
Job Details: 10/13/2018
OVEN WHIRLPOOL ISG650WS01 "Arrived on site for broken handle . Found door completely off unit and disassembled . Threads on handle ate stripped out . Looks like all other parts are ok .Will need new handle ; ordrng 1 CNOTES and 1 WP7701P556-60 (hndle-door)"
Near Leander, TX 78641
Lou
Job Details: 10/13/2018
WASHER WHIRLPOOL WTW8040DW3 "arrived on site to inspect washer leaking water inside the tub when not in use. Upon further inspection, I found that the water inlet valve is constantly dripping water into the tub and the unit is not on. I found a small puddle of water in the bottom of the basket. I placed the unit in diagnostics and tested ad found error codes 3/2, 8/1, 0/4, which all indicate a failed valve. I remove replaced the water inlet valve housing and tested again and the unit operated as designed. No water leaks observed after service, job completed."
Near Liberty Hill, TX 78642
Tyler B.
Job Details: 10/13/2018
DISHWASHER WHIRLPOOL ADB1400AGS1 "Arrived on site for not despensing rinse aid, R&R control and dispenser , tested good, no leaks on site"
Near Austin, TX 78754
Scott
Job Details: 10/13/2018
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site for glass like noises . Could not duplicate noise. Used unit with same cook wear .6 or 7 times with various combs .unit is heating as should be . Told customer to record if happens again . It was also mentioned they have been having door issues . Ordering door switches Andy interlocks. Please call to set return; ordrng 1 W10269458 (switch NC) and 1 W10269460 (switch NO) and 1 W10727360 (microswitch 3) and 1 WP8206419 (interlock UP) and 1 WPW10156813 (interlock BOTTOM)
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/13/2018
DRYER GE GTDP180ED0WW "Arrived on site for dryer only running when start button is pressed and held down. Gained access to switch and found inner spring worn out on switch, due to normal wear and tear. Removed failed switch and installed new. Tested operation, all tested good."
Near Spicewood, TX 78669
Cliff
Job Details: 10/13/2018
DRYER WHIRLPOOL WED9470WW1 Arrived on site to diagnose a dryer that is squealing when running. Tested unit found bad roller and idler pulley. Replaced all four rollers and idler pulley from dryer repair kit. Tested unit and found all is operating normal at this time.Repair kit
Near Georgetown, TX 78628
Tyler B.
Job Details: 10/13/2018
DRYER WHIRLPOOL GEW9250PW0 "Arrived on site for no heat, found cutoff blown, R&R cut off, customer asked for element replacement due to age R&R element. Tested good. "
Near Leander, TX 78641
Lou
Job Details: 10/13/2018
OVEN GE PT7050SF1SS "arrived on site to install previously diagnosed and ordered part. Upon arrival, the wall oven was already turned off at the breaker. I removed and replaced the oven glass control panel and turned the power back on to the unit and tested. Customer advised that the display, on the previous control panel, would jump time. The unit operated as designed and heated as designed as well. Job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 10/13/2018
DISHWASHER KITCHENAID KDTM354DSS4 "arrived one site to inspect dishwasher not cleaning dishes. Upon further inspection, I opened the unit door and found that the dispenser detergent door gasket was hanging out causing it to not function properly. I placed the unit in diagnostics and tested and found error codes 8/2, 6/1, 9/2. I cleared the code and continued with testing. The unit began to dispense water into the tub and the motor came on, but the spray arms were not moving (error code F9E2). I contacted the office to get authorization to replace the sump/motor assembly and the dispenser. Office received authorization so I removed and replaced the sump/motor assembly and the dispenser and tested the unit. Unit operated as designed with no error codes at the end of testing. Due to the built up detergent debris in the tub, I recommended that the customer use Dishwasher Magic or a cup of white vinegar to clean the unit ad also recommended types of detergents and rinse aid to use to help
Near , TX 78633
Jonathan S
Job Details: 10/13/2018
VENTHOOD KITCHENAID KVWB406DSS2 Arrived on site for vent hood that is damaged. Customer answered door and stated that vent hood is been replaced. Informed customer that I need to take pictures and contact Whirlpool to report damages. Customer stated that her husband would not be happy because he is expecting to a new one to be installed. Customer denied service. Left customer LB and she stated that she would be calling.
Near Leander, TX 78641
James
Job Details: 10/13/2018
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site and tested operation. Customer concern is with long wash times. Instructed customer that is normal operation for unit to run 1 to 2 hours during cleaning cycle due to sensors in unit measuring water clarity. Instructed customer to run hot water at the sink to ensure hot water is reaching the unit for wash cycle as the the unit will not heat up the water but will maintain proper water temp for wash cycle. Unit working as designed and all water connections dry at time of service. Job complete
Near Georgetown, TX 78628
Tyler B.
Job Details: 10/13/2018
REFRIGERATOR WHIRLPOOL KBSN608ESS01 "Arrived on site for prior diagnosed pars, R&R icemaker and baskets. Tested good, no leaks on site"
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/13/2018
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived on site for oven having cavity damage after using precise clean and error code F5-E1. Performed diagnostics mode and verified error code. Tested door latch in test mode and in self clean, found door latch operating correctly. Called tech support and spoke with Tibor (SR7723172020). He advised that liner damage is to big for paint marker. Customer will need to contact Whirlpool customer care. Unit is operational."
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/13/2018
REFRIGERATOR KITCHENAID KSC23C8EYY02 "Arrived on site to install previous diagnosed parts. Gained access to ice chute/bracket. Removed chute and replaced gasket. Gained access to ice door, removed and installed new. Tested operation, all tested good, no water leaks present."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/13/2018
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for dishwasher not draining. Inspected drain line and checked connection to garbage disposal and found knock out punch still in dishwasher. Drained water out performed diagnostics mode, no error codes. Tested operation, all tested good. No water leaks present."
Near Austin, TX 78758
Scott
Job Details: 10/13/2018
DRYER WHIRLPOOL RED4516FW0 "Arrived on on site for dryer not starting . Found motor humming but not turning . Replaced motor and checked thermostats ,heater and fuse . All checked good . Unit is tumbling and heating . No lint build up at time of service . Job complete ."
Near Temple, TX 76501
Steve C.
Job Details: 10/13/2018
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site for the unit door will not unlock. Tested the unit in diagnostic and received error code f3e1 water level system error. Found the pressure sensor hose has a small air gap. Readjusted the hose and tested the unit. Unit works properly and all water connections were dry at the time of service. Advise customer to to use affresh to clean the washer.
Near Georgetown, TX 78633
Steve C.
Job Details: 10/13/2018
REFRIGERATOR KENMORE 596.785898 Arrived on site for the unit is not freezing or cooling. Tested the unit and found the compressor is not on. Found the wire connections to the start device came off. Adjusted the wire connector and tested the unit. Unit works properly and quoted customer. No water connections to the unit.
Near Georgetown, TX 78633
Steve C.
Job Details: 10/13/2018
WASHER WHIRLPOOL MVWB835DC3 Arrived on site for the unit will not start or turn on after unit went unbalanced. Removed the control panel and found the wire to the panel came off. Secured the wire and assembled the unit. Calibrated the unit and unit is working properly. All water connections were dry at the time of service.
Near Temple, TX 76502
Steve C.
Job Details: 10/13/2018
REFRIGERATOR GE CFE29TSDCSS "Arrived on site for the unit is not cooling properly in the fresh food section. Tested the unit and found the freezer is working properly. Customer advise the unit will also make noise. Found the unit will need a new ff fan motor, and bimetal for the ff evaporator. Found the ff fan motor is discontinued. Office will need to get with AHS and reschedule customer.; ordrng 1 CNOTE (DISCONTINUED ) and 1 WR60X10357 (FF EVAP MOTOR)"
Near Spicewood, TX 78669
Cliff
Job Details: 10/13/2018
REFRIGERATOR WHIRLPOOL KRFC704FPS02 Arrived on site to diagnose a refrigerator that is rattling. Proud leveling legs not lowered causing abnormal vibration noise on unit. Lowered leveling legs and tested unit found all is functioning properly at this time.
Near Briarcliff, TX 78669
Cliff
Job Details: 10/13/2018
MICROWAVE KITCHENAID KMHS120ESS2 Arrived on site to diagnose a microwave that is intermittently not heating or cooking. Tested unit and found failed door switches in unit causing failure. Replaced all three door switches and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78732
Paul
Job Details: 10/13/2018
VENTHOOD KITCHENAID KWCU265HSS1 Arrived onsite for the vent hood that the lights are not working on and another company replaced a switch. I found no power at the control on the switch for the lights. There was no tech sheet in SM. The schematic on the hood doesn’t match the wiring in the hood. It appears to be a bad control because I have 120VAC from the J-box to the control on the fan side of the board. Ordering WPW10368686 BOARD-CNTR. RS for Thu 10/18.; ordrng 1 WPW10368686 (BOARD-CNTR)
Near Leander, TX 78641
James
Job Details: 10/13/2018
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and inspected unit. Found that the tuck shelf has mildew on left side. Unit will need new shelf to repair. Instructed customer the the part is factory only and we will have to request it from Whirlpool. ; ordrng 1 CNOTE (VERIFY SHELF WITH PHOTO) and 1 W10889546 (shelf-glas)
Near Briarcliff, TX 78669
Cliff
Job Details: 10/13/2018
WASHER WHIRLPOOL WFW87HEDW0 "Arrived on site to diagnose a washing machine that is leaking. Tested unit and found door Bello curved inward at top causing water to bypass door seal. Bellows will need to be replaced to complete repairs. Return date is set for 10/16/18. No charges the homeowner for this trip per SP, file under prior 30 from last trip; ordrng 1 WPW10340443 (bellow)"
Near Georgetown, TX 78628
Jerry C.
Job Details: 10/13/2018
DRYER MAYTAG MDE28PRCYW1 "MDE28PRCYW1 Arrived to instal previously diagnosed and removed part. I removed and replaced the faulty blower wheel and tested the unit. All functions were present and the unit heated and cycled as designed. Lint removed from chassis. From prior service: Parts coverage for 5 years. Commercial customer, will collect in full on return service."
Near Round Rock, TX 78665
Jerry C.
Job Details: 10/13/2018
WASHER WHIRLPOOL WTW8500DW4 "WTW8500DW4 F7E5; F0E3 Arrived to inspect a basket that was off-balance. Found F codes F7E5, F0E3 during service mode. After noticing the issue was due to tub contacting side of chassis, I corrected suspension mounting, the issue was resolved. I found and removed non manufacture authorized spacers from the legs. Calibrated and tested unit. Operational test good, no leaks observed during service."
Near Spicewood, TX 78669
Cliff
Job Details: 10/13/2018
WASHER WHIRLPOOL WFW94HEXR2 Arrived on site to diagnose a washing machine that is not cycling. Found F6E1 error code saved in control. Also noted shorted motor control board and possibly damaged door lock. Ordering both parts and set return date for 10/16/18. Doorlock only to be installed if absolutely needed and unit still not operational after replacing motor control.; ordrng 1 WP8183270 (latch) and 1 WPW10374126 (cntrl-elec (MCU))
Near Georgetown, TX 78626
Jerry C.
Job Details: 10/13/2018
DRYER WHIRLPOOL WET4027HW0 "WET4027HW0 Arrived to inspect vent detached. I found the vent connection in the wall was incorrect and a coupler, not allowing the flexible vent to fit over the coupler and causing it to fall off. I was able to correct the issue with foil tape and verified a solid connection to the unit’s flexible line. No lint within chassis. Warranty service applied."
Near West Lake Hills, TX 78746
Kevin
Job Details: 10/13/2018
WASHER WHIRLPOOL MHW8000AW0 Arrived on site and ran several diagnostic cycles with the rear panel off and found water is leaking from the hose connecting the drain pump to the exit from the machine. Hose has been vibrating against the MCU casing. Took pictures quoted customer for drain hose customer requested October 29 as a return date; ordrng 1 DONOT (RESCHEDULE) and 1 W10611624 (hose)
Near Elgin, TX 78621
Joseph C.
Job Details: 10/13/2018
RANGE GE JGBS66REK3SS "Arrived on site for “not achieving temps in oven” complaint. Inspected unit and found safety valve off and ignitor not connected to harness. Set safety valve to “on” and reconnected ignitor to harness. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Luling, TX 78648
Diego G.
Job Details: 10/13/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site. Checked for no operation issues. Found unit not advancing. Removed console assy and found loose connection at main board. Reposition connector reconnected, all functions tested OK. No leaks present. Job complete"
Near Luling, TX 78648
Diego G.
Job Details: 10/13/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site. Checked for no operation issues. Found unit not advancing. Removed console assy and found loose connection at main board. Reposition connector reconnected, all functions tested OK. No leaks present. Job complete"
Near Luling, TX 78648
Diego G.
Job Details: 10/13/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site. Checked for no operation issues. Found unit not advancing. Removed console assy and found loose connection at main board. Reposition connector reconnected, all functions tested OK. No leaks present. Job complete"
Near Smithville, TX 78957
Thomas L.
Job Details: 10/13/2018
WASHER MAYTAG MVWB855DC3 Arrived on site for no water fill condition. Found failed inlet water valve. Replaced and tested. Operations are normal and all water connections are dry.
Near Elgin, TX 78621
Joseph C.
Job Details: 10/13/2018
WASHER KITCHENAID KAWS700GQ0 "Arrived on site for “not spinning clothes dry” complaint. Inspected unit and found lid switch broken. Ordering new lid switch. Return for repairs on Thursday 10/18. No leaks detected, at time of service.; ordrng 1 3949247V (switch-plg)"