Arrived on site for a wash machine thats making a banging sound as its been. Inspected unit and work area. Confirmed the customers complaint and found the washing machine cabinet on the right hand side wobbling as the unit spun. Put my hand on the side cabinet and found the sound went away immediately. Found a dent on the right hand side of the cabinet causing the issue of the side cabinet being altered. The Fastner advised that they arent sure what happened but they do have kids and grandkids in the home that couldve caused this issue. Attempted to remove the dent and was able to remove part of it but not all of it. Tested the unit again and the unit ran as designed with no abnormal sounds present. I

Arrived on site for range not turning off when told to. Upon arrival confirmed M&s and tested unit. Found stable 240 connection. Found main control (internal thermostat switch on ACU) not registering when knob was switched off. Will need to get autho from ahs and will need to look up part availability. ; ordrng 1 3196968 (Acu (white) and 1 Cnote

"Arrived back on site to install previously ordered parts. R&R the pump, gear case, drive block, cam, actuator, belt.reassembled and unit tested as designed. Job complete"

"Arrived on site for dryer not heating correctly during use. Upon arrival confirmed prior diagnosis and found unit would heat at random. After testing voltage from outlet, to motor, timer element, etc I found a short in the tstat (state under the white thermal fuse) causing a failure of random power supply drops further in the high voltage circuit. Replaced tstat and found unit continuously heat as designed no matter the cycle selected. Call complete"

Arrived on site for a washing machine that has a leak at the door. Inspected unit and work area. Confirmed the customers complaint and found the bellow had torn causing the leak. Replaced inner bellow and tested the unit. The unit is working as designed. Call complete.

Arrived on site for washer with damaged power cord. Upon arrival confirmed complaint. Found no errors in diagnostics and unit still had 120v goin to ACU. Found only damaged part was the power cord. replacing the power cord (w10877409); ordrng 1 Cnote (Please read Tg att. Note)

"Arrived onsite and tested unit for not heating after electrician from abacus cleared electrical as being good and proper. Tested electrical and no longer found drop in voltage under load, also found dryer heat cycling perfectly over 10 minutes. 250f - 130f was the cycle swing on hi heat. Advised customer that based on my findings the explanation is a temporary connectivity problem corrected by the throwing of the breaker during testing and the resecuring of the wiring by the electrician. Unit is operating as designed while onsite."

"Arrived on site for washer needing previously diagnosed parts. Upon arrival confirmed complaint. Found after trying to make repairs that I could not disassembled the agitator, inner tub, or gearcase due to the amount of heavy rust damage that has siezed all components together.; ordrng 1 W10389328 (Inner tub) and 1 WP3951744 (Agitator) and 1 63849 (Outter basket) and 1 WP21366 (Spanner nut) and 1 WP358237 (Screw) and 1 3360629 (Gearcase) and 1 WP63292 (Washer) and 1 WPW10080230 (Ring) and 1 285353 (Ring retainer) and 1 Cnote

Arrived to inspect panel damage. Confirmed the complaint and photographed the panel thats separating from the panel. Ordering the Panel control. Needs more work ; ordrng 1 W11367678 (Panel control) and 1 W11028305 (Console Assembly)

"Arrived on site to test unit for lights constantly on when off. Found relay stuck on control. Replaced control, tested unit, unit working as designed. Job complete."

"Arrived to inspect front load washer now powering on. Removed and replaced the UI, reassembled and put the unit through diagnostics mode twice without any issues. Job complete"

Arrived on site for a range with the front right burner not heating on low. I gained access to the element and found it opened. I replaced the burner element. The unit is now working as designed. Call complete.

"Arrived on site for washer not powering on. I inspected the unit and work area. I found the door locked and full of clothes. I unlocked the washer door. I found good voltage from the wall at the control but the control not sending voltage out. I checked the door latch, repump, drain pump, heater, rotor stator, checked good and in range.

Arrived onsite and retested unit for not always spinning out the clothes. Off balder error code. Tested base functions and calibrated. All checks good. Advised customer on self protective programming that will skip the hi speed spin if an off balance load is detected. Advised customer on counter measures and loading. Unit is now operating as designed.

Arrived on site to test unit for light in RC and FC. It working. Found bad FC led module. Replaced module and lights working as designed. Verified voltage correct at board. Spoke with NEW warranty and just recommended replacing module. Found water line to wall valve was extremely loose and trickling. Advised customer of issue. Tightened water line and no longer leaking. Job complete.

"Arrived onsite for the console not responding very well when touching the panel. Looked at the unit and tried to hit the buttons and the response was lacking. Replaced the console. Tested the unit and unit was responding better. Did let the customer know to put the unit on WiFi to allow the unit to update when it needs to, to possess help with performance issues. No other issues at this time. Job complete"

"Arrived on site to replace previously diagnosed sensor, tested unit found UI unresponsive, and green LED light flashing , called office to diagnose further, found unit had reversed polarity that couldve contributed to issue currently present, found shorted drain pump and all attempts to get control to respond failed, will need new drain pump, control board, replaced ordrng 1 WD26X25103 (Drain pump) and 1 WD35X10382 (Clamps)"

"Arrived on site to replace previously diagnosed LED control board, replaced board, all functions of lights returned, water line was not tight enough and was leaking, tightened line

Arrived onsite for refrigerator making loud noise when dispensing. Upon arrival found unit chattering due to water pressure. Adjusted in back and unit is now operating as designed. Found construction in area likely messed with pressure.

"Arrived on site to inspect unit for not closing normally causing issues. Upon inspection found the left side of lid cracked, replaced lid and tested. Complete"

"Arrived on site to test unit for lights now working. Found right side center and both top RC module and right FC module bad. Replaced modules, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site for washer not dispensing soap through load and go. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no faults. Performed activation test mode and activated pump. Found unit working as designed. No water leaks detected during service. Found customer had unit set to highest concentration level. Spoke with customer on user guide a customer agreed that unit is working."

Arrived on site to replace control board and sensor. Replaced both parts test unit and unit test good job complete.

Arrived onsite for the console having a stuck error key. Customer is sure that is the reason with the unit. Replaced the console. Got unit to start and error did not come back. No issues at this time. Job complete

"Arrived on site for weak water flow,installed bypass same issue,removed unit from enclosure found a kinked line,removed kink in line tested water pressure good."

Arrived on site for a washing machine that is cycling through the spin cycle over and over. Inspected unit and work area. The customer advised that they were running a load of sheets and pillowcases in the unit would not stop going through the spin cycle. I did ask the customer what they were washing and they advised they were washing the sheets and pillowcases. They did advise the unit was going off balance and just seemingly it was stuck rinsing agitating and then trying to spin. I did advise the customer that when the unit does go off balance it can do this and that they need to cancel the cycle rearrange the clothes and then place the unit into a drain and spin in order to finish out the cycle. Around the unit three diagnostics and found an F0 E5 (off balance load) error code. Ran the unit through diagnostics and all tests ran as designed. I did notice the washer was sitting unlevel and was leaning towards the back of the unit with the tub resting against the back panel. Adjusted the feet to level out the washing machine and advise the customer on proper loading technique. The unit is working as designed. Call complete.

"Arrived on site to inspect unit for not turning normally, upon inspection found the motor shorted not turning when replaced I found the tub was locked in place. Manually cranked it free and the washer can be used, will need new hub and return with full gearcase. Office to reschedule ; ordrng 1 W11183985 (Hub)"

Found when door opened the light comes on and the turn table begins turning. Unit has failed switch causing constant voltage to flow through turn table switch.

"Arrived on site to test unit for not washing, found error code f4e3(motor not running). Verified proper voltage 120vac to motor but not engaging. Replaced sump assembly, tested unit, unit working as designed. Advised customer to purge cold water from sink prior to starting unit for optimal performance. No leaks detected at time of service. Installed high drain loop underneath sink to disposal.

Arrived on site for stuck keypad error . Hard reset didnt help . Ordering ui console . ; ordrng 1 W11460598 (Ui console)

Arrived onsite for ice dispenser not dispensing ice. Upon inspection I found the coupling had stripped out causing the unit to not be able to dispense ice. I will need 1x 242305203 housing and one outer cover 1x 242303501; ordrng 1 242303501 (Housing) and 1 242305203 (Housing)

"Arrived on site and found no power showing on microwave, uninstalled it from location and found fuse has failed. Replaced capacitor and magnetron ordered by previous technician and this did not correct the issue. Used micro breaker in place of fuse and found it is not heating and after 20 seconds it will trip the apartment breaker. Will need to bring back all high-voltage parts to correct issue.; ordrng 1 Wpw11493410 (Magnetron) and 1 Wpw11493410 and 1 W11552018 (Control board) and 1 W11551761 (Interlock) and 1 W11256462 (Diode) and 1 W10836753 (Transformer) and 1 W11256462 (Fuse) and 1 W10832024 (Mag thermostat) and 1 W10138793 (Fuse) and 1 W10422269 (Filter board) and 1 W10850446 (Capacitor)"

"Arrived on site and inspected dryer and found it is not heating, found cut off connector is loose and after resetting it dryer will now heat normally. Also found vent hose is crushed and this is likely the reason the cut off wasnt working.

"Add on Arrived on site for no heat front left burner . Found burner wasnt pushed in far enough into receptacle. Tested burner , all burners are heating properly . Job complete"

Arrived onsite for cooktop knobs being able to be taken off. Upon arrival found unit operating as designed knobs are able to be removed that is part of design job completed. Spoke with builder on this being by design.

Arrived on site to follow up on oven that was not steaming and popping temp sensors. Replaced boiler and tested unit again. Called tech line and with Austin on the line was able to see unit reading a water level when it was empty. Replaced both valve and pressure sensor to resolve. Tested unit and verified a proper fill. Unit working as designed.

"Arrived on site for a refrigerator not cooling. I checked temps and found the RC at 60?F and the FC at -3?F. I found the FC completely frosted over, and upon further inspection I found the light assembly broken off. This was causing the assembly to hang in front of the door, and possibly blocked the door from closing all of the way. This in turn could of caused a warm air leak and created all of the frost. I also found the customers FC over packed and blocking airflow. I informed the customer on not over packing the unit, and the importance of this. I gained access to the evap and found the return vents to the RC iced over. Due to this no cool air was going to the RC. I cleared out the vents, and informed the customer the failure was most likely caused by the blocked airflow or frost build up. I am ordering the light assembly and will return to install. Office to reschedule.; ordrng 1 WPW10313917 (FC Light Housing)"

"Arrived onsite to replace previously diagnosed parts. Recovered refrigerant and started process for sealed system. Had partial restriction so used nitrogen to flush system. Was replacing dryer again and cap tube broke near cabinet area. Previously, tube was difficult to access due to no slack on the line when removing original dryer.

"Arrived on site for a microwave that is tripping the breaker when the doors opened in the middle of cycles. Inspected unit and work area. Confirm the customers complaint and opened up the microwave. Tested door switches and all tested good with shown in continuity and showing open when the door was open and closed. Spoke to SW and was advised that based on the current checks the issue would have to be either with the microwave itself or a timing issue with the switches. Being that we couldnt narrow it down, she advised to order all parts and return with everything to ensure proper repair.

Arrived onsite and found missing ignition cable. Ordering ignition cable to repair. All else checks good. Advised builder on findings. ; ordrng 1 W10623833 (Ignitor cable)

Arrived on site to test unit for not responding/no power. Found prongs in L1 on outlet side were spread to wide preventing L1 pin on harness from making contact hence not receiving recommended voltage. L2 to ground was good at 120. Advised customer to have electrician correct issue. Ran continuity through harness and tested good. Outlet needs replaced. Job complete.

Arrived on site for washer leaking. I inspected the unit and work area? I found the console coming apart. 8 found fault code F8e4 over fill float switch open. I ran several test cycles and found the unit leaking out of the front lip. I tested the level and found it leaning forward. I releveled the unit. I am ordering the console to complete the repair.; ordrng 1 W11460908 (Console)

Arrived on site to test unit for smell found clogged drain hoses not letting unit drain. Replaced drain hoses test unit and unit test good job complete.

"Arrived on site for complaints of error codes and loud noise. Found no saved error codes. Ran unit in factory diagnostics and unit passed. Could not hear any loud noise. Spoke to SW. Checked shocks and springs and found them good. Loaded unit with 4 towels, got them wet, and ran drain and spin cycle. Heard a loud vibration and thumping noise. Thought it was the missing bolt from the counter weight. Heard back from engineers after I had left site. Engineers want a new ACU installed. .; O-emld tckt"

"Arrived on site to replace axle pin for right front roller from previous diagnosis. Replaced axle pin, leveled unit, unit working as designed. No leaks detected. Job complete."

Arrived onsite for unit not filling. Tested unit and found F6E2 inlet valve electrical problem. Found fill valve was disconnected from harness due to broken connector port. Also found kinked fill hose. Noticed supply fill line was a bit tight and advised customer to install longer supply fill line. Ordering fill hose, and inlet valve. Office to reschedule.; ordrng 1 W10878507 (Fill hose)"

"Arrived on site to inspect unit for not locking causing unit to not function, upon inspection found the latch mechanism snapped. Replaced latch and tested. All functions worked normally. Complete"

"Arrived on site and inspected refrigerator and found freezer temperature is 2? fresh food temperature is 39?, took pictures. There is no frost buildup in freezer or any issue to report at this time refrigerator is operating as intended, job complete"

"Arrived on site for washer making loud noise, banging around, and not spinning cloths out fully (per customer on arrival). Upon arrival confirmed complaint. Found immediately that inner tub, spider, and bearing assembly had failed causing external damage to shock absorbers as well as the belt and back half of the outter basket.Parts would need to be replaced and unit retested before being able to test unit for any other possible failures. ; ordrng 1 WPW10202459 (Inner basket (comp.)) and 1 WPW10111158 (Tub gasket) and 1 W11239040 (Outter tub (back half)) and 1 WP8540101 (Belt) and 4 W10822553 (Shock absorbers)s and 1 WPW10283361 (Puppy nut) and 1 Cnote (Please read note description before getting ahs autho) and 1 Cnote (2 man 4+ hr repair needed)"

Arrived onsite for oven not heating correctly. Upon arrival found unit was slightly off during heat test. Calibrated down slightly. Also found oven has cut out in cabinet. Which can produce future problems on unit. Took photo to document job Completed.

"Arrived on site and inspected microwave and found it showing F6E6,. Inspected programmed model number and found it was programmed as a JMW2427, microwave is actually a JMC2427. After collecting model number in diagnostics sent a short video of it heating properly to PR, job complete."

"Arrived on site to test unit for no ice production. Found error code E1(no cooling). Found bottom of both FC and RC was full of water and ice. Found both drains frozen. Water from RC was dripping down into FC return vents. Found air channel for ice maker on left side of FC evap was completely frozen preventing air flow to ice maker. Completely exposed both evaps and cleared all frost and ice. Thermistors tested good and were in proper location. Removed drain tube and put a bead of caulking to prevent air leak. All functions tested good, unit is now working as designed. No leaks detected. Job complete."

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I found the customer not using rinse aid (photo). I placed the unit in diagnostics showing no error codes. Continued with testing and placed my multimeter on the black wire at the junction box and tested amp draw to the components. All components are within range in amp draw. Element is showing 7-9amps in wash and dry cycles of diagnostics. I tested ohms at the control to the element and the element is within ohms range. Tested voltage at the control and its getting 120V. Unplugged the UI from the main control and closed the door and the drain pump came on indicating the main control is good. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to inspect range oven temps. Upon further inspection, I found the unit calibrated +30 degrees. I reset the calibration back to 0 and tested. Once the oven bake burner came on, the bottom panel back left corner popped up. I stopped testing and found the bottom panel badly warped and not secured by the clips on the back liner. When I attempted to put the panel back in place, the right liner at the back bottom corner bent inward. I found the weld on the liner was broken and causing the back right corner of the liner to warp and allow warm air to leak. I contacted techline and spoke to Robert and advised of the complaint and my findings.

Arrived onsite for microwave light not operating. Upon arrival found unit holder not grasping correctly. Also found when it is grasping triage in control is burned out. Ordering control and holder to be replaced at the same time. Spoke with customer on getting a new bulb to be replaced all three at once. Office to reschedule upon receiving parts.; ordrng 1 W10210871 (Holder)

"Arrived on site for no lights in freezer section. Diagnosed a defective led module,replaced upper left side led module in freezer section,after replacement all leds working as designed.

Arrived on site for no heat dryer . Found breaker was tripped . Reset breaker . Dryer is functioning and heating properly . No lint build up at time of service. Job complete

Arrived onsite and found external drain pump short cycling ice machine. Advised customer on needed part and verified coverage. ; ordrng 1 W10825875 (External drain pump)

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit door and tested. Unit is now operating as designed. Job Completed.

Arrived on site to diagnose a washer that is not cycling properly. Found slider magnetic strip has separated from slider assembly. Replaced slider and all is working properly at this time. No leaks were found at time of service.

"Arrived on site to inspect unit for sparking and causing issues, upon inspection found no burnt wires and no immediate burn marks, Tested burners and found the front left burner crackles at switch. Sr # 7732397874 Ordering parts. Office to reschedule ; ordrng 2 WP8273994 (ELMNT-SURF)s and 2 WP3148953 (INF SWITCH)s and 1 8273993 (Element)"

"Arrived on site for a refrigerator making a loud clicking noise and the unit not functioning. Upon arrival the customer stated that the unit will start clicking loudly on the bottom left hand side. At the same time the lights, cooling, fans, and almost everything stops working. With the exception of the UI still lit up. The customer also had the unit off a while before service. I plugged the unit in and the unit started up. I put the unit into diagnostics mode and tested all loads. I found all working as designed. I gained access to the back of the unit and checked voltage at the wall. I found it good. I then gained access to the control and ohmd out the DC components. I found them good. I could not replicate the failure. I gained access to the compressor and found that the suction tube by the three way valve had burned out. There was also rust around the top by the chassis where the low side went in. This indicates the low side is over heating and causing a SS issue.

"Arrived on site to install previously diagnosed parts. Upon trying to install the pin into the roller, I found that the metal to the railing on the unit was curled

Arrived on site to test unit for no heat. Test unit and found broken element. Will need to replace element

"Arrived on site to inspect microwave venthood light not working. Upon further inspection, I tested the venthood light and it failed to come on. I found the bulb was burnt out. Using my tester bulb, I retested and it continued to fail. Removed the control panel and found the light relay on the control is bad. Customer provided a copy of their closing documents (photo). I removed and replaced the main control and retested and unit is operating as designed. I placed the new bulb in the socket and retested and unit continues to operate as designed. Job completed."

Arrived onsite and tightened handle per customer request also inspected for stink coming from ice in. Advised customer that smell in ice comes from air born smell from freezer food items such as garlic and other pungent aromas. To mitigate smell use absorbent air freshener pack in freezer and change ice every few weeks. All else checks good.

"Arrived on site yo test unit for oven not igniting. Found broiler working correctly but bake not working. Found shorted igniter, replaced igniter Test unit and found weak ignition from dsi board. Replaced dsi board test unit and unit test good job complete."

"Arrived on site for ice build up on the back wall of the fresh food section. The customer stated the unit has been defrosted but provided pictures. I put the unit into a forced defrost and gained access to the control. I tested voltage from the control to the defrost element. I found it sending 120vac. I tested the defrost circuit and found it had good continuity. I tested the rc thermistor and rc evaporator thermistor both are reading in range. I tested the fc thermistor and showed it reading 8.3 kohms about 35 degrees when the fc is at 11 degrees. I inspected step 7 and found it in advanced defrost, I changed it to basic defrost. The fc thermistor is reading incorrectly and needs to be replaced.; ordrng 1 W11032800 (Fc harness)"

Arrived on site to replace water level sensor for ice machine. Replaced sensor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found ui not cycling defrost in rc. Replaced ui and advised customer on manually defrosting unit. No further repairs needed and no leaks were found at time of service.

Arrived on site to diagnose refrigerator not making ice and making a grinding noise. On arrival could hear unit at the front door. Opened FC and found evap fan blades hitting ice due to frozen over evap. Evap is in a chunk of ice. Ordering parts to address defrost issue. Customer advised to defrost for 48 hours prior to arrival. Office to schedule when we have parts. ; ordrng 1 WPW10675033 (Control) and 1 W11249952 (Evap harness) and 1 12986101 (Fan blade) and 1 W10316760 (Thermistor) and 1 WP12729128 (Defrost Heater) and 1 W11106553 (UI)

Arrived on site for install of lid screws. Installed 4 lid screws to secure lid. Job complete.

Arrived on site for complaints of microwave vent running continuously. Found all functions working properly. Customer stated that it kicks on when she is using all 4 burners and it gets too hot. Advised customer that this is normal operating for the unit. Advised customer to not try and turn it off or unplug unit while vent is on. Job complete.

"Arrived on site for a refrigerator that runs to much. Upon arrival the customer stated that the main issue was the freezer compartment will intermittently get ice build up around the door. The customer also stated that they found the compressor still running at night. I informed the customer that the unit will still cycle during the night, and this is normal design. I checked temps and found the FC at 3?F and the RC at 36?F. Upon further inspection I found the grey plating around the chassis at the FC door not completely flush. I also found that the ice build up on the top of the FC very minimal. The customer did state that it gets worse on colder settings. I verified that the gasket was sealing correctly, I found the fan working as designed, and no excessive ice build up on the evap. I called techline and spoke to Joel and received SR# 7732488272. Joel informed me that this is all normal design. That the unit will tend to get some ice build up when hot air gets in from opening. Call complete."

Arrived onsite and verified unit not heating due to magnetron failure. Ordering mag cap and diode to repair. All else checks good. ; O-emld tckt

"Arrived on site to test unit for no ice production, tested unit found ice in ice box but ice and water will not dispense , customer stated that it would make ice intermittently, also found extreme frost buildup on right of FC, causing track and door switch to ice up, preventing it from engaging when FC door is closed, also creating a air leak, creating more frost buildup, removed ice buildup, switch is now being activated ever-time door closes, water is now dispensing and ice, advised customer to always close door from middle to ensure that there is no air leaks, door was slightly sagging forward (image provided) but it was sealing good, if issue persists recommend replacing door switch and both tracks, no leaks detected job complete"

"Arrived on site to test unit for no drain, tested unit found pump not engaging, removed pump found metal blades on the pump has split jamming pump and burning it out, replaced pump, tested unit, unit now running as designed, no leaks detected job complete"

Arrived on site for dishwasher not cleaning week. Customer stated that nit was previous service and wanted unit inspected and tested. Inspected unit and work area. Found all wiring correct. Performed diagnostics mode and tested operation. Found all components operating as designed. Spoke with customer on user care guide and soap usage with home water softener system.

Arrived on site to test unit for no power. Found opened fuse replaced fuse heated oven to 350 and unit test good. Cooling fan coming on but advised customer if fuse opened again we will need to replace blower job complete.

Arrived onsite for unit making noise. Tested the unit. Unit tested good but there was a loud shrieking noise when trying to spin. Checked the belt and noticed that the belt was too easy take off and put back on. Ordered a new belt. Also may need to tell the tenants to not over stuff the unit with clothes or anything to heavy incase it caused the issue of the belt to stretch out and slip to make noise. Ordered part. Office to reschedule ; ordrng 1 W11239857 (Belt)

Arrived onsite for unit not lighting properly in the bake mode. Tested the unit with the bottom pan off and saw that the igniter would spark to get the fire lit but kept sparking as if the fire had not started and would shut off the flame. Replaced the igniter. Tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived onsite for outer door panel and outer glass falling forward. Inspected unit and found trim is warped and needs to be replaced. Upon further inspection found front left and front right burner are not functioning correctly. Need to replace both orifices. Job complete

Arrived onsite for the unit having damage on the right side of the door. Looked at the purchase date on file and saw it was past the 30days cosmetic. Builder could not provide a current purchase date to get the unit covered for the 30 day cosmetic. No other issues at this time. Job complete

"Arrived on site to follow up on washer leaking after usage. Ran unit and found on hot fill the hot solenoid is leaking out the control panel due to a defective valve. Reordering valve to resolve. Office to schedule ; ordrng 2 WH13X26535 (Valve)s"

"Arrived on site to test unit for not washing properly. Found wash motor not receiving voltage. Got no voltage to wash motor at control or at motor. Checked resistance from control connection through harness and motor and resistance was within range. Replaced control, unit now working as designed. Found all functions tested good once control was replaced. Advised customer of purging cold water from sink prior to using unit for optimal performance as error code f7e1(no heat) was present.

Arrived on site for washer leaking . Found leaking from outer tub near . Ordering tub . Call to set return ; ordrng 1 W10371566 (Outer tub)

"Arrived on site to test unit for no power, tested unit found unit getting 120 volts at outlet and 120 volts at control, noticed a burn mark on control, took resistance readings on pump and got 1.6 olms should be at 16-26, control board provided a burn mark on it, advised by office to mark it as defective and order a new one, from previous jobs were unit exhibited same issues, tech line was contacted and tech was recommended to change drain pump, latch and control, drain pump and latch must be changed before control and UI, office to reschedule ; ordrng 1 W11543994 (Control) and 1 W11399437 (Drain pump) and 1 W11032875 (Lid lock)"

"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the fridge and freezer close to room temperature. I gained access to the compressor and tested operating pressures while cooling the fridge I show low side 0 and high side 95. I put the unit into home position and found equalized pressures at 20 psi. I evacuated the system and isolated both the freezer and fridge sections. I put 125 psi into the system and used bubble solution and sprayed the evaporators and the exposed lines by the compressor. I found no bubbling. I called techline And spoke to Steve I advised him of my findings, sr# 7732485353, he advised if we arent finding anything at the evaporator, condenser.

Arrived on site to replace heating element. Replaced element test unit and unit test good no leaks present at this time.

"Arrived on site to inspect refrigerator water dispenser not dispensing. Upon further inspection, tested the dispenser and water flowed slowly to an almost trickle. I removed the filter and retested and got the same results. I removed and replaced the dual valve and retested and it continues to fail. No water leaks observed during service.; ordrng 1 W10865826 (Inlet valve) and 1 W11194438 (Filter head)"

"Arrived on site for a dryer making a loud noise. I tested the unit and found the noise coming from the blower wheel area. I gained access to the blower wheel and found that the foam sealer that goes around the lint chute opening was missing (sealer on vent chute connecting to blower housing). This was allowing the vent to barely come in contact with the wheel, and was creating the noise. I am ordering the seal to install. Office to reschedule.; ordrng 1 W11415783 (Vent Chute Seal)"

Arrived onsite for washer UI not turning on. Upon arrival found unit to be operating as designed. Unit is in construction building likely didnt have power when complaint was called in. Job Completed.

Arrived onsite for a wine cooler with button missing on console. I was able to reinstall buttons and test function. Unit is operating as designed. Job complete.

"Arrived onsite for refrigerator not dispensing ice. upon inspection found auger motor not responding and rusted together with yoke.I also found rust in ice bin. I am ordering 1x 241675502 motor cover,blade 1x 24168503,drum 1x 24685101, 1x 241684001 plate. Office to reschedule.; ordrng 1 241675502 (Motor cover) and 1 241684503 (Blade) and 1 241685101 (Drum) and 1 241684001 (Plate)"

Arrived on site for doors not level . And no water and ice . Found filter is missing and no bye pass installed . Had bye pass on truck . Found water shut off . Went to turn water on and valve started to leak . Shut water off and informed customer r plumber to look at shut off valve . Will need to shim back corner to level doors . Customer also wants to purchase filter . Call to set return.; ordrng 2 Fridgefloorshims and 1 W11256384 (Water filter) and 1 W10534155 (Toe kick)

"Arrived on site for a refrigerator losing cool, had the lights not working, and the ice/water stopped dispensing. Upon arrival the customer had the unit unplugged. The customer also stated that the unit was beginning to get ice build up in the freezer compartment. I gained access to the deli control and found the compartment full of water. Due to this the harness and control corroded. I then put the unit into diagnostics mode and found the FC fan not running. I gained access to the control to check voltage to the FC fan while in test 3 step 2. I found the control sending no voltage. This indicates a faulty deli control, main control, and deli drawer door. Call complete."

"Arrived on site to install previous diagnosed parts. Removed ice maker assembly and disassembled. Installed new wire harness and ice maker. Assembled unit and reinstalled. Monitored cycle and found unit filled. All tested good, no water leaks detected during service.

Arrived on site for wall oven time advancing fast. I inspected the unit and work area. I found the time on the oven at 9:21 am when its 9:09 am. I found the unit connected to WiFi and a whirlpool application. I checked the software version and found it not updated. I am ordering a new console to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11296171 (Console)