Service History 1067

Near Round Rock, TX 78664
Jonathan S
Job Details: 10/16/2018
DRYER MAYTAG MEDB755DW2 "Arrived on site for dryer not heating. Performed diagnostics mode and found error code F4-E4 losing L2 voltage. Tested voltage to dryer and found within range. Gained access to element and fuses. Found thermal cutoff fuse opened. Removed failed fuse and installed new. Performed temperature test and recommend to have dryer vent cleaned. All else checks good, no water leaks present from steamer."
Near Pflugerville, TX 78660
Jonathan S
Job Details: 10/16/2018
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Arrived on site for refrigerator not making ice. Performed diagnostics and cycled ice maker. Found inlet valve not activating. Gained access to inlet valve and found terminal connector disconnected. Connected terminal and tested ice maker cycle. All tested good, no water leaks present."
Near Georgetown, TX 78633
Jerry C.
Job Details: 10/16/2018
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived to inspect temperature. I set the unit to 350 and started. The unit claimed preheat at 338 and climbed to 357. 315, 389. I advised the customer on allowing the unit to fully preheat after pressing start (30 minutes) and using standard preheat mode vs rapid preheat mode. The door required adjustment to prevent rubbing. Operational test good."
Near Georgetown, TX 78633
Jerry C.
Job Details: 10/16/2018
REFRIGERATOR WHIRLPOOL KFIV29PCMS01 "KFIV29PCMS01 Arrived to inspect ice. I found the fc floor covered with a sheet of ice. The rc floor was filled with water and some ice near the evaporator. On prior service the drain tube was sealed, but I found the drain tube actually had a restriction. I removed the restriction, but due to internal deposits, I replaced the drain tube. I re-sealed it on the rc evap side and tested. I removed all remaining ice and water and re-leveled and squared the chassis. Operational test good, no leaks observed during service."
Near Manchaca, TX 78652
Leonardo
Job Details: 10/16/2018
MICROWAVE WHIRLPOOL WMH31017HS Call customer to let them know I was on my way and customer cancelled call.
Near Cedar Park, TX 78613
Lou
Job Details: 10/16/2018
COOKTOP WHIRLPOOL WCG97US6DS00 "arrived on site to inspect cooktop missing burner heads, caps and knobs. Upon arrival, I found that all of the burner heads, caps and knobs were missing. I installed all burner heads, caps, and knobs. I turned the gas on to the unit and tested and the unit operated as designed. I turned the gas back off like I found it. No gas leaks detected during service, job completed."
Near Austin, TX 78747
Luis
Job Details: 10/16/2018
REFRIGERATOR MAYTAG MFX2571XEM2 "Arrived on site for no ice issue. Found icemaker not shutting off causing fill tube to freeze,due to fill tube freezing plastic on tub split unit will need icemaker and fill tube. Return apt set for Thursday 10/18; ordrng 1 67006317 (FILL TUBE) and 1 W10882923 (ICEMAKER)"
Near New Braunfels, TX 78130
Robert
Job Details: 10/16/2018
DISHWASHER WHIRLPOOL WDF520PADM0 Arrived on job to replace control. After replacement test washer and lights turn on and off correctly
Near Austin, TX 78732
Cliff
Job Details: 10/16/2018
ICE MACHINE KITCHENAID KUID308ESS1 "Arrived on site to replace condenser motor, compressor, evaporator, and water valve for ice machine. Replaced all parts and tested unit. Found all is functioning properly at this time."
Near Austin, TX 78746
Kevin
Job Details: 10/16/2018
WASHER WHIRLPOOL WTW4616FW2 arrived on site and found a large hole in the bottom of the tub. Took pictures. Missing plastic is still under machine spoke with trade care and techline and they Recommended attempting to repair washer. SR7723197930 ; ordrng 1 2TECHNICIANS and 1 W10371566 (tub) and 1 W10899966 (tub to pump hose) and 1 W11244231 (DRAIN HOSE)
Near New Braunfels, TX 78130
Robert
Job Details: 10/16/2018
WASHER MAYTAG MVWX700XL2 Arrived on job for complaints of not finishing cycle. 120v to drain pump but not working. Replaced pump and test. Operation normal and no leaks.
Near Pflugerville, TX 78660
Wesley
Job Details: 10/16/2018
DISHWASHER WHIRLPOOL WDF560SAFM2 Arrived on site and repaired unit with sump and motor. All checks good. Unit is now operating as designed.
Near Round Rock, TX 78665
Jonathan S
Job Details: 10/16/2018
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site for refrigerator bottom ice maker not making ice. Measured temperature in FC at 2° in RC at 39° and ice container at 16°. Cycled ice maker and found no water going to ice maker. Tested water heater resistance and found within range. Tested DC voltage and found 14 volts, within range. Tested voltage at valve and found getting 120 and solenoid not opening. Will need to replace valve. Schedule for Thursday. Customer wants a new unit and is not happy with current one due to service history. On return will need to contact tech support and get an SR#.; ordrng 1 SEESTICKYNOTE (SEE S NOTE) and 1 W11129435 (VALVE)"
Near Pflugerville, TX 78660
Wesley
Job Details: 10/16/2018
MICROWAVE WHIRLPOOL WMH32519FB0 Arrived on site and replaced humidity sensor. No unit operates as designed. All checks good. Advised customer on repair.
Near Hutto, TX 78634
Wesley
Job Details: 10/16/2018
DRYER WHIRLPOOL WED7000DW2 Arrived on site and found unit not operating fuse to half voltage at wall. Advised that electrical work is need to for proper dryer function. Dryer checks good.
Near Killeen, TX 76549
Arthur B.
Job Details: 10/16/2018
MICROWAVE HOTPOINT RVM1435BK01 Arrived onsite for customer complaint of OTR microwave turntable not moving but heating. Tested unit and found turntable motor seized. Unit will need new turntable motor. Next available is Monday 10/22. R/S for that date. No other issues found.; ordrng 1 WB26X10168 (range drive motor)
Near Hutto, TX 78634
Wesley
Job Details: 10/16/2018
WASHER WHIRLPOOL WFW85HEFW1 Arrived on site and was imformed that unit had been serviced 4 visits by other company. found unit with both water level errors in diagnostics. Replaced switch. Tested unit Sr 7723201520 techline Advised replacement of control and UI together. Also found cold valve 1 not activating. Installed valve to repair. Advised customer on findings. And repair. Customer will call in again if more problems. But otherwise valve corrected issue.
Near Austin, TX 78701
Luis
Job Details: 10/16/2018
REFRIGERATOR KITCHENAID KRFF302ESS01 Arrived on site for refrigerant leak in system. Replaced evaporator installed a uv drier . Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly
Near Austin, TX 78704
Luis
Job Details: 10/16/2018
REFRIGERATOR JENN-AIR JFC2290REP00 Arrived on site for leaking issue found water leaking from gasket adjusted door changed humidity setting checked door seal good
Near Kyle, TX 78640
Robert
Job Details: 10/16/2018
WASHER MAYTAG MAV2755AWW Arrived on job for complaints of not finishing cycle. Gearcase bad not disengaging from agitation during spin. Will need gearcase and cam. Customer would like a Saturday appointment.; ordrng 1 12002213 (cam pulley kit) and 1 35-6615 (ht trans s) and 1 WP21002026 (snubber)
Near Austin, TX 78734
Cliff
Job Details: 10/16/2018
REFRIGERATOR JENN-AIR JS48PPDBDA Arrived on site to diagnose a refrigerator that is not cooling. Tested unit found compressor control not sending power to compressor. Control will need to be replaced to complete repairs. Return date is set for 10/22/18 per homeowners request.compressor control (273.46+tax)Svc/Lbr (239.99+tax)
Near Austin, TX 78746
Kevin
Job Details: 10/16/2018
DISHWASHER KITCHENAID KDPE234GPS "Arrived on site and found dispenser is broken, after correcting dispenser ran a diagnostic cycle and all function has returned. No water leaks from connections at time of service, job complete."
Near Austin, TX 78745
Kevin
Job Details: 10/16/2018
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and found stand pipe is not draining water, recommended the customer consult a plumber to correct issue. Also found Cam is making noise during operation. After replacing noise has stopped, no water leaks from connections at time of service, job complete."
Near Austin, TX 78748
Kevin
Job Details: 10/16/2018
WASHER WHIRLPOOL WTW4915EW2 "Arrived on site and inspected washing machine and sound one of the wires to the drain pump harness has broken, took one picture. Corrected wire and removed all water from washer drain pump is operating properly now. Ran a diagnostic cycle and all function has returned. No water leaks from connections at time of service, job complete."
Near Round Rock, TX 78665
Jonathan S
Job Details: 10/16/2018
DRYER GE GTDP280GD4WW "Arrived on site to install previous diagnosed part. Gained access to rotary switch, removed failed switch and installed new. Added screw to lid top. Tested unit and all tested good."
Near San Marcos, TX 78666
Robert
Job Details: 10/16/2018
REFRIGERATOR WHIRLPOOL KFIS29PBMS00 Arrived on job to replace bucket. After replacement of bucket test operation. No leaks detected at time of service. Job complete.
Near Austin, TX 78731
Cliff
Job Details: 10/16/2018
WASHER AMANA NTW4516FW2 Arrived on site to diagnose a washer that is making unusual noises during cycle. Tested unit and found Cam assembly and main pulley not operating properly causing unusual noise. Replaced Cam assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
Cliff
Job Details: 10/16/2018
RANGE KITCHENAID KSGG700ESS1 Arrived on site to diagnose a range that is not igniting right rear burner. Found right rear burner Ignitor not mounted properly and not secure to burner base. Remounted ignitor to proper position and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78717
Cliff
Job Details: 10/16/2018
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site to diagnose a refrigerator with a dented bottom. Found front of refrigerator pulled out abnormally and metal dented and misshaped. Office will need to contact trade partner services to inform them of unrepairable unit, has no replacement parts are available for cabinet. Documented findings through QuickPics."
Near Kyle, TX 78640
Robert
Job Details: 10/16/2018
DRYER MAYTAG MEDX655DW1 Arrived on job to replace bulk head and drum. Fan on the drive motor damaged will need to replace as well. ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Near Austin, TX 78717
Cliff
Job Details: 10/16/2018
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site to diagnose an oven that is not heating properly. Tested unit and found loose wire connection for oven bake igniter. Recrimped connection to ensure proper contact wit igniter. Tested unit and found all is now working properly.
Near Cedar Park, TX 78613
Paul
Job Details: 10/16/2018
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Arrived onsite for the refrigerator to replace the previous diagnosed parts in the FC by JC. Most of the frost in the FC was gone when I arrived. I found the rails working as designed. I replaced the light switch. I sealed the gaps between the chassis and liner in the FC and I sealed the drain tube in the back of the unit. The unit is working as designed. There were no water leaks present at the time of service. I went over loading product in the upper basket of the FC with ms. There were no water leaks present and all water connections were dry at the time of service. Call complete.
Near Cedar Park, TX 78613
Paul
Job Details: 10/16/2018
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Arrived onsite for the refrigerator with a stuck water filter. I found the filter embedded with the dowels on the filter head. It appears the filter was out of round and it cause this to happen. I was able to get the filter out and I found the filter head in good condition. Mr already had a replacement filter and I installed the new filter. Mr also made sure the new filter came out easy for him and he had no problems removing it and reinstalling it. There were no water leaks present at the time of service. Call complete.
Near Georgetown, TX 78626
Tyler B.
Job Details: 10/16/2018
WASHER LG wm2455hw "Arrived on site for no drain, found drain pump bearing failed, R&R pump and tested good, no leaks on site"
Near Georgetown, TX 78633
Tyler B.
Job Details: 10/16/2018
REFRIGERATOR KITCHENAID KSRG25FVMS00 "Arrived on site for ice bucket replacement, R&R bucket and Tess good, no leaks on site"
Near Hutto, TX 78634
Wesley
Job Details: 10/16/2018
DISHWASHER WHIRLPOOL DU1301XTV22 Arrived on site and found unit had been run with incorrect detergent. Oversudsing that caused leaking ensued. Advised customer on cause. All else checks good unit operating as designed otherwise.
Near Taylor, TX 76574
Wesley
Job Details: 10/16/2018
WASHER WHIRLPOOL WFW95HEDW0 Arrived on site and found large chunk of washer tub had fallen off with the weight from underside leaving huge leaking hole. Advised that documentation would be made and that tub job is needed. Customer is going to request PL concession.
Near Georgetown, TX 78626
Dona
Job Details: 10/16/2018
DISHWASHER ESTATE TUD4700SU1 "Arrived on site for unit leaking out of front of unit, found gasket no longer holding a seal, found venting completely clogged off with paper, causing unit to drip and hold moisture. Replaced gasket. Verified operations check good. All water connections dry."
Near Georgetown, TX 78633
Dona
Job Details: 10/16/2018
DRYER AMANA NED4700YQ0 "Arrived on site for no operation, found open thermal fuse. Replaced thermal fuse and checked temperatures and air flow was good. All operations check good. "
Near Georgetown, TX 78628
Lou
Job Details: 10/16/2018
DISHWASHER WHIRLPOOL GU2475XTVY0 "arrived on site to inspect dishwasher leaking. Upon arrival, the customer advised that the unit is leaking from the front under the door area. Upon further inspection, I placed the unit in diagnostics and tested with no error codes present. As soon as the spray arm came on the unit began to leak from the front of the unit at the bottom of the door. I immediately stopped the unit and drained the water from the unit. I removed the outer door panel and placed the unit in diagnostics again and watched the reservoir area. When the spray arm came on I could see where the water was leaking out. I opened the door and found a large amount of detergent suds in the bottom of the tub. I inspected the bottom spray arm for any cracks and found none. I inspected the the float and it was good. I verified ohms to the float switch d it was good. I advised the customer that it appears that there is too much detergent in the unit causing the overflow at the reservoir. I
Near Hutto, TX 78634
Wesley
Job Details: 10/16/2018
WASHER WHIRLPOOL WTW7000DW3 Arrived on site and found unit locked and unresponsive. Checked breaker and found unit had tripped. Breaker. Advised customer that unit is not compatible with gfci breakers. Sometimes unit will trip breaker. Tested and calibrated. All checks good. Unit operating as designed. No leaks.
Near Cedar Park, TX 78613
Wesley
Job Details: 10/15/2018
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site and found unit motor dead. Replaced sump and motor. Now unit is operating as designed. Advised customer on use and care.
Near Cedar Park, TX 78613
Wesley
Job Details: 10/15/2018
RANGE KITCHENAID KSGG700EBS1 Arrived on site and installed door to repair scratch. All checks good.
Near Cedar Park, TX 78613
Wesley
Job Details: 10/15/2018
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived on site to replace freezer door to repair scratch. All checks good.
Near Pflugerville, TX 78660
Chase
Job Details: 10/15/2018
MICROWAVE WHIRLPOOL WMH32519FB0 WMH32519FB0 Arrived on site. Checked microwave for error code during sensor cooking or popcorn function. Tested unit and after a few seconds F4E4 error code appeared. This indicates failed moisture sensor. Removed microwave from installation and replaced defective humidity sensor. Tested unit multiple times on popcorn and defrost heating cycles. Unit is operating properly with no error codes. Job complete
Near Round Rock, TX 78681
Chase
Job Details: 10/15/2018
DISHWASHER GE GLD6560L00SS Arrived on site. Checked dishwasher for not starting and leaking. Found inner door panel was loose not allowing latch switches to be fully actuated. Adjusted latch mechanism and tightened inner door panel. Found fill valve was allowing water into the tub even when not in use. It is not fully closing and is defective. Replaced fill valve but after reinstalling the copper water line it would not seal properly at the nut on the end of copper line. Attempted multiple times to adjust the line to allow for proper seal but due to the angle of the line from original installation there was no solution to stop the leak. Advised customer that copper line would need replacement. Customer called AHS to get autho for waterline. Customer called AHS while technician was on site. Technician spoke with AHS and was advised that this was an accessory and a modification which is not covered under the customers contract. Customer is going to call AHS again in search of coverage.
Near Round Rock, TX 78665
Chase
Job Details: 10/15/2018
DISHWASHER WHIRLPOOL WDF520PADM7 "WDF520PADM7 Arrived on site. Checked dishwasher for not starting. Found float stem out of position causing float to stay up and dishwasher senses it is full of water, not allowing dishwasher to start. Checked for debris under float and found none. Corrected the position of the float and switch paddle. All checks good. Job complete. Attached pictures of closing papers."
Near Austin, TX 78749
Scott
Job Details: 10/15/2018
DISHWASHER GE PDW7880J01SS Arrived on site for dishwasher not filling with water. Found water valve was not actuating. Replaced water valve tested unit . Dishwasher will now Fill and is washing . No water leaks detected at time of service . Job complete .
Near Austin, TX 78726
Wesley
Job Details: 10/15/2018
WASHER AMANA NTW4516FW2 Arrived on site and installed valve to repair leaking valve. Unit is no operating properly. Calibrated.
Near Leander, TX 78641
Wesley
Job Details: 10/15/2018
OVEN KITCHENAID KOST100ESS02 Arrived on site and reseated door to repair. It was not securely latched at the hinges. Unit is now closing properly. All checks good.
Near Leander, TX 78641
Wesley
Job Details: 10/15/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site and used packing foam to brace rear underside panel to prevent rattle. All else checks good. Unit is operating as designed.
Near Austin, TX 78758
Scott
Job Details: 10/15/2018
REFRIGERATOR WHIRLPOOL MBR2258XES3 "Arrived on site for no ice . Found ice maker had failed . Replaced IM . Cycled thru full harvest and fill.Customer also had a complaint of weird noises from the freezer. Customer had cleaned out unit arriving tech and I have left the bed and not in place on the racks causing the door to stay open. Customer did figure out that wasn’t properly placed was able to close door before tech arrived, but still had some heavy ice build up inside freezer unit had gone through a defrost cycle and melted the ice away from the evaporator fan. No water leaks detected at time of service. Job complete"
Near Round Rock, TX 78681
Chase
Job Details: 10/15/2018
DISHWASHER WHIRLPOOL DU1014XTXB1 "DU1014XTXB1 Arrived on site. Checked dishwasher for no operation. Verified voltage at junction box. Inspected control and found fuse is open, control burnt at incoming voltage and harness burnt. (Attached pictures). Removed lower spray arm and inspected heater and sump as customer said dishwasher was making a grinding noise prior to failure. Will need to replace control, harness, fuse and chopper assembly to repair unit. Power is off and no visible leaks present at time of service. Office will need to reschedule once autho is received.; ordrng 1 AUTHO (AUTHO) and 1 W10402110 (fuse) and 1 W10906414 (cntrl-elec) and 1 WP8268383 (chopper) and 1 WPW10348443 (harns-wire)"
Near Austin, TX 78747
Scott
Job Details: 10/15/2018
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for leaking dish washer . Ran diagnostics cycle , no error codes . Found unit is leaking from float switch assembly. Ordering float switch pieces . No other water leaks detected at time of service . Return 10/19; ordrng 1 WPW10316267 (standpipe) and 1 WPW10346525 (float-asm)"
Near Austin, TX 78746
Scott
Job Details: 10/15/2018
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for Nicole refrigerator. Both fresh food and freezer section or room temperature. Ran diagnostics mode all fans are working could not get compressor kicked on. Found oil on floor underneath unit. Check and compressor is super hot & and having bad ohm readings replaced startdevice to see if compressor would start .ordering evap, condenser , compressor set port , uv Drier . No water leaks detected . ; ordrng 1 SERVVALVE and 1 TWOHRS and 1 UVDRIER and 1 WPW10317014 (evaporator) and 1 WPW10346415 (condenser) and 1 WPW10507886 (compressor)"
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/14/2018
DRYER UNKNOWN DLEX2501W "Arrived on site to install previous diagnosed. Gained access to element and removed open fuse and installed new. Assembled unit and tested. All tested good, no water connected to steamer."
Near Georgetown, TX 78633
Cliff
Job Details: 10/14/2018
REFRIGERATOR WHIRLPOOL ED5VHEXTB01 Arrived on site to diagnose a refrigerator that is not producing ice. When I arrived at home found I spent over half full from overnight production and no failures to unit at this time as icemaker was cycling and build normal upon time of arrival. No repairs are needed at this time. No leaks were found at time of service.
Near Austin, TX 78703
Luis
Job Details: 10/14/2018
REFRIGERATOR KITCHENAID KSSO42QMB00 Arrived on site for no ice and temp issue. At time of visit Tempe reading good in both sections. Removed kick plate found water leaking on floor found drain pan overfilling. Found excessive amount of water condensation on bottom of cabinet due to insulation pulling away from liner. Took Pictures and uploading to sd quik pic. Customer doesn’t want further repairs .
Near Buda, TX 78610
Leonardo
Job Details: 10/14/2018
DISHWASHER WHIRLPOOL WDF310PASS1 Arrived on site to test unit for not draining. Test unit and found plug still on garbage disposal. Removed plug test unit and unit test good job complete unit draining correctly. No leaks present at this time.
Near Blanco, TX 78606
Brandon
Job Details: 10/14/2018
RANGE KITCHENAID KGSS907XSP01 "Arrived on site for customer complaint of range not working, found appliance manager was faulty. I replaced appliance manager, unit tested good. Part was covered under 5 year warranty."
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/14/2018
WASHER WHIRLPOOL MHW8200FC0 "Arrived on site for customer complaint of unit not dispensing soap, found hot water line was shut off to unit, I turned on water supply line and ran diagnostic test. Unit passed all tests, no leaks at time of service."
Near Austin, TX 78731
Paul
Job Details: 10/14/2018
DISHWASHER MAYTAG MDB7749SBM3 Arrived onsite for the dishwasher that will not start. I found all the buttons responding on the control panel except start. The control panel needs to be replaced. I quoted the customer PANEL-CNTL
Near Round Rock, TX 78664
Wesley
Job Details: 10/14/2018
OVEN WHIRLPOOL WGG745S0FS02 Arrived on site and found dead bulb. Advised customer that all other functions are proper. Advised customer that replacing bulb will solve problem. Unit is operating properly. Customer also had me adjust flame heights for better simmer. All flames too hi. Now corrected. All checks good.
Near Pflugerville, TX 78660
Wesley
Job Details: 10/14/2018
REFRIGERATOR WHIRLPOOL WRS325FDAB Arrived on site and found unit operating as designed when arrived onsite. Possible intermittent symptom. Advised customer to call back first sign of reparations failure. But otherwise product functioning.
Near Round Rock, TX 78665
Jerry C.
Job Details: 10/14/2018
WASHER WHIRLPOOL WTW8040DW0 "WTW8040DW0 Arrived to inspect washer not powering up. The unit never completed a cycle after the last repair and the customer found it tripped the breaker during use. I tested within service test mode and found F7E3, F7E0 and F7E9 stored. Due to the nature of all codes concerning the motor assembly, I inspected and found the red wire within the stator connector at the motor had been incorrectly inserted during manufacturing and would not fully engage. The intermittent connection likely caused an over-current situation, which caused the recent replacement control to fail. The unit will require the intros and stator to be replaced simultaneously. Office to authorize and order the control and stator. I left the unit’s power supply off. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 CNOTES (AUTHORIZATION AND SCHEDULE SERVICE) and 1 W10754158 (motor stator)"
Near Austin, TX 78734
Cliff
Job Details: 10/14/2018
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to replace refrigerator doors. Replaced both upper doors and tested unit found all is fully functional at this time and no further repairs are needed. Advised homeowner on water pressure causing abnormal noise with valve. Advised homeowner water pressure must be under 60 PSI to refrigerator to prevent noise, but there are no failures to the water system at this time. Leaks were found at time of service."
Near Austin, TX 78731
Luis
Job Details: 10/14/2018
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for loud noise and no ice. Checked evaporator cover found no ice build up on fresh food or freezer Evap cover. Ran diagnostics no odd noise from freezer or fresh food fan motor,ran ice box fan test no air flow from fan and fan not powering on. Ran icemaker test passed. Diagnosed failed ice box fan,ordering new ice box fan and harness Incase needed. Available to return Thursday 10/18 ; ordrng 1 W10865318 (ICE BOX FAN) and 1 W11204566 (HARNESS)"
Near Austin, TX 78753
Scott
Job Details: 10/14/2018
DISHWASHER AMANA ACR4303MFS0 Arrived on site or keypad issue. Found some of the displays on the LED not lighting up error code of keypad shorted. Order in control board. Return 10/17. Like to have thermal fuse on hand just Incase .; ordrng 1 W10904904 (CONTROL) and 1 WP3196548 (fuse-thrml)
Near Leander, TX 78641
Lou
Job Details: 10/14/2018
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics and tested and it showed error code F4E3 (motor not working). I cleared the code and continued with testing. The unit dispensed water into the tub but the motor never came on. The unit drain pump operated as designed as did the heating element. I tested ohms to the motor and it was open. I removed and replaced the sump/motor assembly and tested the unit again and the unit operated as designed. No water leaks observed during service, job completed."
Near Johnson City, TX 78636
Brandon
Job Details: 10/14/2018
DRYER MAYTAG MDET336AYW "Arrived on site for customer complaint of dryer not tumbling, I replaced idler and roller, unit tested good."
Near Austin, TX 78726
Paul
Job Details: 10/14/2018
COOKTOP WHIRLPOOL KCGD500GSS00 Arrived onsite for the cooktop that keeps sparking after the burners are on. I found the low flame adjustment correct but to much air volume from the fan. Need to install a motor restrictor plate to solve the issue. Ordering W11106057 PLATE-MTR. RS for Thu 10/18.; ordrng 1 W11106057 (PLATE-MTR)
Near Austin, TX 78731
Cliff
Job Details: 10/14/2018
REFRIGERATOR KITCHENAID KSSC42QTS00 arrived on site to replace control box or refrigerator. Upon arrival noted control box fully functional and operational. Further tested unit and found inverter for compressor receiving power but not sending power to compressor. Inverter shorted out and will need to be replaced to complete repairs. Return date is set for 10/17/18 with an a.m. request. and 1 W10629033 (inverter box)
Near Austin, TX 78731
Cliff
Job Details: 10/14/2018
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived on site to diagnose in ice machine that is not producing ice. Tested unit found compressor failed. Compressor and filter drier will need to be replaced to complete repairs. Office to set return date for 3 hours.; ordrng 1 CNOTES (3 HOUR JOB) and 1 SF8404 (STUB) and 1 W10843121 (drier-tube) and 1 WPW10605286 (compressor)
Near Austin, TX 78734
Cliff
Job Details: 10/14/2018
WASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found wrong clamp used for drain connection, causing damage to both drain lines. Lines need to be replaced to complete repairs. Return set for 10/18/18.; ordrng 1 8269144A (drain hose) and 1 WP8269146 (clamp) and 1 WPW10545278 (hose-drain)"
Near Nolanville, TX 76559
Steve C.
Job Details: 10/14/2018
REFRIGERATOR WHIRLPOOL WFF26C262EXY02 Arrived on site for the unit is not dispensing water or making ice. Tested the unit and found the filter is clogged and customer will have to replace the filter. Unit works properly and all water connections were dry at the time of service.
Near Leander, TX 78641
Lou
Job Details: 10/14/2018
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics and tested with no error codes at the beginning. The unit operated as designed and I tested the heating element by pouring water on it and it sizzled. I found that the customer is not using rinse aid ad I recommended that they do. I set the rinse aid dial for the customer on #2. I recommended some use and care steps to assist the unit in drying and to help prolong the life of the unit. No water leaks observed during service. I noticed that the kickplate and retainers were missing. I am ordering the kick plate and two retainers ad having them shipped directly to the customer D2C.; ordrng 1 W10827631D2C (toe panel (blk)) and 2 WPW10503548D2C (retainer)s"
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/14/2018
DRYER WHIRLPOOL CGM2745FQ0 "Arrived on site for dryer not starting. Performed diagnostics and tested voltage to unit, found within range. Tested cycling thermostat and cut-off fuse, all tested good. Tested door switch and found not closing. "
Near Canyon Lake, TX 78132
Diego G.
Job Details: 10/14/2018
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site. Replaced thermistors in refrigerator compartment. Instructed customer to allow 24 hours forget to call down completely. No leaks present. Job complete
Near Canyon Lake, TX 78132
Diego G.
Job Details: 10/14/2018
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site. Replaced thermistors in refrigerator compartment. Instructed customer to allow 24 hours forget to call down completely. No leaks present. Job complete
Near Canyon Lake, TX 78132
Diego G.
Job Details: 10/14/2018
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site. Replaced thermistors in refrigerator compartment. Instructed customer to allow 24 hours forget to call down completely. No leaks present. Job complete
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/14/2018
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for freezer making noises, dent in FC door and customer stated that they believe a shelf is missing. Performed diagnostics and found unit making rattling in FC. Gained access to evaporator and evaporator fan. Found clip for panel not in correct position and causing rattling sound. Rattling sound came back, added sound barrier.Found dent in door on bottom left side(see SD-QuickPic)Called tech support and spoke with Dustin to confirm shelf’s (SR7723182002). Will need to replace door. Will take up to 6 to 8 weeks. Will return with another sound barrier in case needed.; ordrng 1 W11113654 (SOUND PAD) and 1 W11202405 (FREEZER DOOR/ STAINLESS STEEL )"
Near New Braunfels, TX 78132
Diego G.
Job Details: 10/14/2018
COOKTOP KITCHENAID KICU569XSS Arrived on site. Replace both modules and Configurated unit. All functions tested OK. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 10/14/2018
COOKTOP KITCHENAID KICU569XSS Arrived on site. Replace both modules and Configurated unit. All functions tested OK. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 10/14/2018
COOKTOP KITCHENAID KICU569XSS Arrived on site. Replace both modules and Configurated unit. All functions tested OK. Job complete
Near Marble Falls, TX 78654
Thomas L.
Job Details: 10/14/2018
VENTHOOD UNKNOWN WVW53UC6FS1 Arrived on site for hood vibration. Tested unit to find that the motor vibrates during operation and will need to be replaced. Office to notify customer due to part availability.; ordrng 1 W10894839 (blower fan)
Near Canyon Lake, TX 78133
Diego G.
Job Details: 10/14/2018
DRYER MAYTAG MEDB855DC4 "Arrived on site. Replace control and overlay. Ran diagnostic test, all functions tested OK. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 10/14/2018
DRYER MAYTAG MEDB855DC4 "Arrived on site. Replace control and overlay. Ran diagnostic test, all functions tested OK. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 10/14/2018
DRYER MAYTAG MEDB855DC4 "Arrived on site. Replace control and overlay. Ran diagnostic test, all functions tested OK. Job complete"
Near Kingsland, TX 78639
Thomas L.
Job Details: 10/14/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Replaced control board due to no freezer fan operation. No water is hooked up to this unit.
Near Wimberley, TX 78676
Robert
Job Details: 10/14/2018
COOKTOP WHIRLPOOL G9CE3065XB Arrived on job for complaints of strong emf field coming from cooktop. Got a reading of 30 gauss at the power poll only at 20 gauss. This is the second cooktop first one delivered gave same readings but replaced for cosmetics. Previous cooktop was older with no electronics. Customer has health issue harmful at levels of 30 gauss rate.
Near Georgetown, TX 78633
Tyler B.
Job Details: 10/14/2018
REFRIGERATOR GE PSHS6TGX "Arrived on site for no ice, found ice maker seized, un locked ice maker got it to harvest and fill, ordering ice maker to reliably repair unit. No leaks on site ; ordrng 1 WR30X10093 (icemaker asm)"
Near Killeen, TX 76549
Steve C.
Job Details: 10/14/2018
DRYER WHIRLPOOL MEDB835DW4 Arrived on site for the unit is making noise. Tested the unit and found the unit making a loud whining noise. Unit will need a new motor and blower wheel. Will use the repair kit on next visit if needed. Customer wants AM appointment.; ordrng 1 CNOTE (AM APPOINTMENT ) and 1 W11126010 (motor-drve) and 3 WPW10212660 (pad)s
Near Killeen, TX 76549
Steve C.
Job Details: 10/14/2018
DISHWASHER GE GLD5900N10BB Arrived on site for the unit is not washing properly. Tested the unit and found the pump motor is working properly but the spray arms not turning. Found all the spray arms clogged and deformed. Also the racks are rusting and causing discoloring on the dishes. Unit will need all new spray arms and upper and lower racks. Office will need to get autho with AHS and reschedule customer.; ordrng 1 WD22X10044 (arm spy low asm) and 1 WD22X10045 (upp arm spray asm) and 1 WD22X10046 (spray arm mid asm) and 1 WD28X10384 (rack lower roll asm) and 1 WD28X10399 (upper rack)
Near Wimberley, TX 78676
Robert
Job Details: 10/14/2018
DRYER GE GTD65EBSJ3WS Arrived on job to replace bearing and belt. Replaced rear bearing and front top Assembly also replaced belt. Test dryer normal noise level
Near Kyle, TX 78640
Kevin
Job Details: 10/14/2018
WASHER MAYTAG MVWB765FW1 "Arrived on site and found suspension on right rear is not secured, after correcting leveled and centered basket and tub. Discussed correct loading for this model, no water leaks from connections at time of service, job complete"
Near Kempner, TX 76539
Steve C.
Job Details: 10/14/2018
DISHWASHER MAYTAG MDB7749AWW2 "Arrived on site for the unit will not start. Tested the unit and found all the lights turn on except start, cancel, and rinse. The panel ribbon is defective. Unit will need a new panel. Will use the control on next visit if needed.; ordrng 1 W10811150 (panel-cntl BQS )"
Near Austin, TX 78726
Paul
Job Details: 10/14/2018
DISHWASHER KITCHENAID KDFE104DSS0 Arrived onsite for the dishwasher to replace the previous diagnosed parts by LS. Nobody answered the door. I called the office and spoke with MS at 10:50. Per MS the customer is only 5 minutes away. I replaced the control and the UI because of the damaged molex connectors. I tested the unit and found the diverter on the pump leaking. I pulled the sump and motor. I tested the element when the sump was removed and it checked good at 12.8 ohms and open from chassis to the outer shield and ground. The customer stated that LS suggested replacing it but I explained that I couldn’t because it test good. I tested the unit in diagnostics and the unit is working as designed. I put my hands all over the machine during the cycle while sitting on the floor and it did not shock me. I tested the wall outlet and the voltage and polarity is correct. There were no water leaks present during the diagnostics test. Call complete. Use Authorization # KGTKM00EPL1.
Near Austin, TX 78745
Kevin
Job Details: 10/14/2018
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site and inspected refrigerator and found curly temperature is good after customer reset refrigerator by leaving it unplugged yesterday. Ran all diagnostic functions and found damper motor is noisier than it should be. After replacing motor it is not working properly, no water leaks from connections at time of service, job complete Arrived on site and inspected refrigerator and found curly temperature is good after customer reset refrigerator by leaving it unplugged yesterday. Ran all diagnostic functions and found damper motor is noisier than it should be. After replacing motor it is not working properly, no water leaks from connections at time of service, job complete SR7723181362"
Near Killeen, TX 76541
Steve C.
Job Details: 10/14/2018
RANGE FRIGIDAIRE FFGF3023LWE "Arrived on site for the unit is not heating in the oven and the right front burner not heating properly. Tested the unit and found the igniter for the bake is glowing but burner will not ignite. The amp draw for the igniter is 3.2 amps.unit will need a new safety valve and control due not opening the solenoid. Will use on return visit the valve 14 k, orfice holder rf, and overlay. Will need to get autho and reschedule customer.; ordrng 1 316031501 (valve) and 1 316557101 (clock/timer) and 1 CNOTE (AUTHO)"
Near Killeen, TX 76543
Steve C.
Job Details: 10/14/2018
WASHER MAYTAG MVWB450WQ0 "Arrived on site to replace the drain hose due to leaking water. Replaced the hose and tested the unit. Unit works properly and all water connections were dry at the time of service."