Service History 1065

Near Pflugerville, TX 78660
Chase
Job Details: 10/18/2018
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site. Checked all wiring and then replaced filter board per tech line reccomendation. Braker tripped and fuse opened. Called tech line and walked through switch placement and wiring again. Found that door switch is in incorrect position. Also research found that incorrect switches are in unit which is why the failure is the same. Called trade partner and discussed with apartment management. CS will return tomorrow to install correct parts in unit and if non functional will document non repairable (by CS)
Near Austin, TX 78727
Wesley
Job Details: 10/18/2018
DRYER WHIRLPOOL WED5000DW2 Arrived on site and found repair kit is needed to alleviate rumble noise. Advised customer of needed repair. requested Tuesday service. Needs vent cleaning. Customer requested written statement for office for vent cleaning. ; ordrng 1 4392065 (dryer repair kit)
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 10/17/2018
DRYER WHIRLPOOL WED8500DW3 "Arrived on site for “runs for five minutes, then shuts off” complaint. Inspected unit and found F4E1-F4E4 error codes. Checked all connections and found to be good. Removed and replaced ACU and console. Venting checks good."
Near Smithville, TX 78957
Joseph C.
Job Details: 10/17/2018
WASHER GE GLWN2800DWS "Arrived on site for “unit leaking from underneath” complaint. Inspected unit and found pressure hose loose, at tub. Reconnected hose to tub. Tested unit. Unit is performing as designed. No leaks detected, at time of service. Mod/Ser sticker is missing from unit. Instructed customer to contact GE for replacement."
Near Bastrop, TX 78602
Joseph C.
Job Details: 10/17/2018
WASHER WHIRLPOOL WTW8540BW1 Arrived on site for “ul error code” complaint. Inspected unit and found bearings worn out. Quoted customer for parts and labor. Customer declined services.
Near Killeen, TX 76549
Dona
Job Details: 10/17/2018
RANGE WHIRLPOOL WFE540H0AS1 "Arrived on site for bake element had caught on fire. Customer had already replaced element but unit would not heat. Found control no longer sending voltage to element. Replaced main control and verified all operations working properly, tested cooktop and oven for correct temps. All operations check good. Customer had unit pulled out and customer reinstalled unit after repair."
Near Bastrop, TX 78602
Joseph C.
Job Details: 10/17/2018
WASHER MAYTAG MVWC415EW1 "Arrived on site for “wash cycle not working properly” complaint. Inspected unit and found drain pump clogged with a pillow case. Removed blockage. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78745
Derek S.
Job Details: 10/17/2018
WASHER ROPER RTW4516FW2 "Arrived on site to repair unit for taking to long to add water, I found a piece of debris in the water level pressure hose, cleared out the debris and verified all operations in service test, gave tips for best performance, unit working as designed, no water leak present at the time of service"
Near Austin, TX 78745
Derek S.
Job Details: 10/17/2018
WASHER ROPER RTW4516FW2 "Arrived on site to repair unit for taking to long to add water, I found a piece of debris in the water level pressure hose, cleared out the debris and verified all operations in service test, gave tips for best performance, unit working as designed, no water leak present at the time of service"
Near Seguin, TX 78155
Robert
Job Details: 10/17/2018
OVEN JENN-AIR JGRP548WP02 Arrived on job for complaints of right oven not working. Found the wire to ignite not connected. Recommend wire and test.
Near Seguin, TX 78155
Robert
Job Details: 10/17/2018
WASHER AMANA NTW4516FW1 Arrived on job for complaints of washer not shutting off. Customer said washer working normal.
Near Seguin, TX 78155
Robert
Job Details: 10/17/2018
WASHER WHIRLPOOL WTW4816FW2 Arrived on job for complaints of noise in spin. Seal from gearcase bad. Replaced gearcase and cam kit . After replacement of parts test washer . Operation normal
Near Austin, TX 78739
Brandon
Job Details: 10/17/2018
DRYER MAYTAG MGDC215EW2 "Arrived on site for customer complaint of long dry times. When I arrived the vent hose was removed from the dryer, I ran test cycle, unit tested good, cycling on and off as designed. Customer is going to run a load with vent disconnected and call us back if there are any issues."
Near Austin, TX 78733
Paul
Job Details: 10/17/2018
DISHWASHER GE PDW7880P00SS "Arrived onsite for the dishwasher not washing the dishes well. I found the upper rack wash arm not moving. The pump appears to be putting out enough pressure to allow the arm to move so I believe there is an issue with the conduit and arm. Need to replace the conduit and upper wash arm and components to further test. The pump could possibly still be needed. Ordering c-notes, WD12X10352 HUB SPRAY ARM MID, WD01X10384 BEARING MID SPRAY ARM, WD12X10147 CONDUIT MID SPRAY, WD22X10046 ARM SPRAY MID ASM, WD02X10067 SCREW 8-16 HXW 1/2 SS, & WD12X10057 CONDUIT MAIN. Marking the prescreened wash pump as UORV. ; ordrng 1 C-NOTES (NEEDS AUTHORIZATION PER EB.) and 1 WD01X10384 (BEARING MID SPRAY ARM) and 1 WD02X10067 (SCREW 8-16 HXW 1/2 SS) and 1 WD12X10057 (CONDUIT MAIN) and 1 WD12X10147 (CONDUIT MID SPRAY) and 1 WD12X10352 (HUB SPRAY ARM MID) and 1 WD22X10046 (ARM SPRAY MID ASM)"
Near Austin, TX 78739
Brandon
Job Details: 10/17/2018
DRYER MAYTAG MED3500FW1 "Arrived on site for customer complaint of noise issue, found noise was coming from motor and blower wheel, I replaced motor and blower wheel, unit tested good."
Near Austin, TX 78738
Brandon
Job Details: 10/17/2018
DRYER MAYTAG MEDE300VW0 "Arrived on site for customer complaint of dryer not starting. I found heating element shorted to ground causing thermal fuse to blow. I installed heating element, thermal fuse, and repair kit. Unit tested good. "
Near Lakeway, TX 78734
Brandon
Job Details: 10/17/2018
REFRIGERATOR KITCHENAID KSSP48QMS00 "Arrived on site for customer complaint of ice not dispensing, found clog in ice chute due to crushed ice. I instructed customer on proper care and cleaning of ice buckets inside of door. Unit sealed good, ice door sealed good, ice maker working good. No leaks at time of service."
Near Austin, TX 78756
Luis
Job Details: 10/17/2018
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for damaged freezer door,removed damaged door installed new freezer door checked door seal good ."
Near Bastrop, TX 78602
Joseph C.
Job Details: 10/17/2018
REFRIGERATOR KITCHENAID KBFN502ESS00 "Arrived on site for “water on back wall” complaint. Inspected unit and found evaporator encased in block of ice. Instructed customer to shut off unit and thaw for 24 hours, with freezer door open. Unit was installed in alcove in a crooked manner. Freezer door open by .5”. Ordering new defrost heater, control and thermistor. Office will need to set return schedule, due to need for two hours. No leaks detected, at time of service.; ordrng 1 TWOHOURCALL (TWO HOUR CALL) and 1 W10316760 (thermistor) and 1 W10524056(PSP) (heater) and 1 WPW10739408 (cntrl-elec)"
Near Austin, TX 78732
Cliff
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived on site to diagnose a refrigerator that is leaking from the icemaker. Found front icemaker seal failed causing the leak. Replaced ice maker assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.Icemake
Near Austin, TX 78746
Luis
Job Details: 10/17/2018
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site for no ice issue. Ran diagnostics found dispenser tube disconnected from recirculating pump. Installed tube correctly to pump tested recirculating pump passes. Found slight kink on external drain pump,removed kink advised customer if unit continues to shut itself off external drain tube will need to be replaced. External drain tube part and labor not covered under warranty due to installation warranty. Repair of recirculating tube covered."
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 10/17/2018
RANGE GE JB630DF4WW "Arrived on site for “cracked cooktop” complaint. Inspected unit and found cooktop cracked over front right burner. This is due to heat. Ordering new cooktop. Office will need to get authorization, before repairs can be made. Please make last call of the day.; ordrng 1 LASTCALLOFTHEDAY (LAST CALL OF THE DAY) and 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION ) and 1 WB62X25973 (rangetop glass asm )"
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRX988SIBW01 "Arrived on site for refrigerator having ice devolving on bottom of unit and not allowing customer to open door. Inspected door gasket and seal to unit. Found frost had gotten between door and panel and causing it to separate, causing gasket to fall and not seal (see SD-QuickPic). Added adhesive in gap and placed gasket in place. Added silicone in space between panel and door (see SD-QuickPic). Removed ice buildup and installed door. Inspected door gasket and seal. Added insulation/gasket kit to bottom gasket. Spoke with customer on failure and repair. Requesting to leave freezer door shut for 24 hours. All checks okay at time of service, no water leaks present."
Near New Braunfels, TX 78132
Robert
Job Details: 10/17/2018
OVEN JENN-AIR JJW3830WP02 Arrived on job to replace appliance manger and sensors. After replacement of parts test oven temperature.
Near Georgetown, TX 78626
Jonathan S
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRS315SDHB00 "Arrived on site for refrigerator ice maker not producing ice. Customer stated that everything is staying frozen and buying store ice and staying frozen. Measured temperature in FC and found within range. Inspected ice maker. Cycled ice maker and monitor cycle, cycle completed and filled. Tested water pressure, checked good. Attempted to contact tech support and they are temporarily unavailable. Unit passed all test at time of service. No water leaks present. Asked customer when available to do a time count by empty ice container and let unit run about hours and count ice cubes."
Near Seguin, TX 78155
Robert
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on job for complaints of low water pressure. Confirmed low water pressure but ice normal. Customer request pm appointment. Valve not complete open on dispenser solenoid. ; ordrng 1 W11043013 (valve)
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/17/2018
RANGE WHIRLPOOL WFG550S0HZ0 "Arrived on site for range leaking gas. Found gas line disconnected and caped off. Connected unit and tested for leak, none was found. Tested bake and broil and found solenoid on valve intermittently failure on broil solenoid. Removed valve assembly and installed new. Tested connection for leak. Tested unit in bake and broil cycle. All tested good, no gas leaks present."
Near Killeen, TX 76542
Arthur B.
Job Details: 10/17/2018
WASHER SAMSUNG WA45H7200AW Arrived onsite. Customer advised that Mr. Appliance has already been out to diagnose and repair. Mr. Appliance is t come out today to complete repair. No work performed.
Near Georgetown, TX 78626
Tyler B.
Job Details: 10/17/2018
MICROWAVE MAYTAG MMV1174FZ0 Arrived on site for mounting plate drop off as asked by customer. Left plate with customer
Near Waco, TX 76712
Arthur B.
Job Details: 10/17/2018
WASHER MAYTAG MVWC555DW1 "Arrived onsite for customer complaint of top load washer not completing cycles and making lid noises when spinning. Upon inspection,found inner wash basket is wobbling inside tub. Also, washplate is seized and will not come off. Unit will need new gearcase,washplate and inner basket to complete repair. Customer advised not cost affective to repair. All water connections were dry at time of service."
Near Killeen, TX 76549
Dona
Job Details: 10/17/2018
OVEN HOTPOINT RB757WC2WW "Arrived on site for seal on door stating it was broken, found lower part of door gasket is worn but cosmetic and still fully functional. Tested temperatures in oven and no heat is escaping. Temperatures check within mfg spec. Found cooktop working to spec as well. All operations check good. Tenant is new renter, unit smells and shows residue that oven cleaner has been used inside of unit. Unit is fully functional."
Near Killeen, TX 76542
Dona
Job Details: 10/17/2018
COOKTOP WHIRLPOOL G7CE3034XS00 "Arrived on site for customer stating that large burner not working correctly, verified operation of all burners. Showed customer burner operation of element will not stay on constantly. Once it reaches temperature it will turn off and cycle back on once temperatures are reached. Showed cycling on all burners. Took picture of all burners working. All operations check good."
Near Spicewood, TX 78669
Cliff
Job Details: 10/17/2018
MICROWAVE WHIRLPOOL WMH73521CS6 Arrived on site to diagnose a microwave that is not heating all the time. Tested unit and found open and close error and door switches slow to react. Replaced all three switches and both interlocks to correct issue. Found all is functioning properly at this time.
Near Spicewood, TX 78669
Cliff
Job Details: 10/17/2018
RANGE KITCHENAID KDRP407HSS4 Arrived on site to install main control or pass holders and screws. Installed all previously list of parts and tested unit. Found all is functioning properly at this time.
Near Lakeway, TX 78734
Paul
Job Details: 10/17/2018
OVEN KITCHENAID KSEB900ESS1 Arrived onsite for the range to replace the previous diagnosed defective control panel by CL. I found the correct part number on the box but the wrong part in the box. The panel that was shipped is for a 5 burner cooktop and the on needed only has 4 burners. I took pics in SDQP. Ordering C-NOTES & W10920246 PANL-CNTRL.; ordrng 1 C-NOTES (NEEDS PARTS RESEARCH FOR PART NUMBER W10920246.SEE THE CALL NOTES.) and 1 W10920246 (PANL-CNTRL)
Near Austin, TX 78726
Lou
Job Details: 10/17/2018
COOKTOP JENN-AIR JED4430GS00 arrived on site to install previously diagnosed and ordered parts. I removed and replaced the cooktop and seal and tested the unit. Unit operated as designed. I resealed the downdraft vent hose with my silver tape. Job completed.
Near Cedar Park, TX 78613
Lou
Job Details: 10/17/2018
OVEN KITCHENAID KOSE500ESS02 "arrived on site to inspect oven temps not correct. Upon further inspection, using my thermalcouple, I placed my lead in the middle of the center rack and tested on Bake at 350 degrees. At the 350 degree preheat beep the unit registered 372. My next five readings were 377, 341, 384, 398, 363 for an average of 372. I checked the unit for calibration and found that it had been calibrated +10 degrees. I reset the calibration to 0 degrees and explained to the customer my findings. The customer advised that they cook using the convection and I advised her that when she uses the convection, the control tells the unit to cook at 325 degrees at a 350 degree setting. I advised the customer that when she cooks using convection and the food isn’t cooking right to either change the preheat temps or calibrate the unit in + or - 10 degree increments depending on the temp or heat that she needs. Also advised the customer that when she preheats the unit to wait an additio
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/17/2018
WASHER WHIRLPOOL WTW7040DW "Arrived on site for washer not filling with water. Performed diagnostics mode and checked error code history. Found error code F8-E3 long fill cycle , F3-E2 temperature fault and F2-E1 UI stuck key. Ran automatic test mode and tested voltage to valve and found within range. Found faulty valve. Customer approved estimate. Removed faulty valve and installed new. Checked water connection and tested valve. All tested good, no water leaks present.; ordrng 1 W11220230 (VALVE)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/17/2018
MICROWAVE WHIRLPOOL WOC54EC0AB00 "Arrived on site to install previous diagnosed parts. Removed unit and gained access to switches. Removed primary and secondary switches and installed new. Removed monitor switch and installed new. Tested unit, found Interior light of microwave and turntable not operating. Tested turn table motor resistance and found within range. Tested voltage output to motor and found none. Found failed MW control. Removed failed control and installed new. All tested good. "
Near Austin, TX 78702
Derek S.
Job Details: 10/17/2018
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site to repair unit for making to much cubed ice, I found the icemaker arm motor failed causing unit to not shut off when bin is full, replaced the icemaker and cleared out all cubed ice. No water leak present at the time of service "
Near Austin, TX 78702
Derek S.
Job Details: 10/17/2018
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site to repair unit for making to much cubed ice, I found the icemaker arm motor failed causing unit to not shut off when bin is full, replaced the icemaker and cleared out all cubed ice. No water leak present at the time of service "
Near Austin, TX 78728
Tyler B.
Job Details: 10/17/2018
WASHER WHIRLPOOL MVWB750WQ1 "Arrived on site for valve replacement, R&R valves and tested good, no leaks on site."
Near Austin, TX 78728
Tyler B.
Job Details: 10/17/2018
DRYER WHIRLPOOL LEC5000PQ1 "Arrived on site for heat complaints, found cut off open, R&R cutoff and tested good advised customer on vent cleaning."
Near Round Rock, TX 78681
Tyler B.
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for no cool found RF EVAP frozen, advised customer that the unit need to be defrosted for 24hrs with towels, signed waiver. Ordering EVAP cover, will install supplied parts on return. No leaks on site, customer unsatisfied with unit and stated they will be calling whirlpool to fight for a refund and will let us know. ; ordrng 1 WPW10501260"
Near Austin, TX 78660
Tyler B.
Job Details: 10/17/2018
RANGE WHIRLPOOL WFC150M0EB2 "Arrived on site for burner complaints, R&R switched as tested good,"
Near Hutto, TX 78634
Tyler B.
Job Details: 10/17/2018
WASHER WHIRLPOOL WTW7040DW1 "Arrived on site for unit constantly dropping, found solenoid in valve stuck open, R&R housing and tested good no leaks on site.Housing -C"
Near Temple, TX 76502
Steve C.
Job Details: 10/17/2018
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site for the unit will not turn on. Tested the unit and found the connection on the control is not secured. Secured the connection and assembled the unit. Tested the unit and unit works properly.
Near Temple, TX 76502
Steve C.
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Arrived on site for the unit is not freezing or cooling. Tested the unit and found the start device constantly making a clicking noise. Replaced the start device and tested the unit. Unit compressor turned on and is working properly. Advise customer to wait 24 hours for the unit to start freezing and cooling. All water connections were dry at the time of service.
Near Belton, TX 76513
Steve C.
Job Details: 10/17/2018
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site for the unit is leaking water. Tested the unit and found no water leak coming from the unit. Found the water leak is coming from the dryer vent hose. Advise customer to contact the builder due to water coming from inside the wall or roof vent. Advise customer to clean air vents every six months.
Near Cedar Park, TX 78613
Lou
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL KFIV29PCMS00 "arrived on site to inspect freezer door gasket. Upon further inspection, I found that there is a small gap in the upper right corner of the freezer gasket which is causing ice/frost to buildup on the right side of the freezer door and rails. Found the same thing is occurring on the upper left corner as well. Also, the customer advised that the ice maker hasn’t made any ice in approximately one week. I placed the unit in diagnostics and checked error codes for the ice maker (code 59) and 02 appeared (motor lost its position. I attempted to harvest the ice maker but it did not operate. Also, I found ice/frost built up on the ice door gasket and the gasket is badly warped. I found ice built up at the back of the ice box adapter. Per service pointer W10545058, I am ordering the adapter kit, plus the ice maker, and ice door and will return with the freezer door gasket. No water leaks observed during service. I scheduled return service for 10/19/18.; ordr
Near Harker Heights, TX 76548
Steve C.
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site to replace the freezer door due to unit wires are broken. Replaced the door and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Killeen, TX 76541
Steve C.
Job Details: 10/17/2018
DRYER MAYTAG MEDC300BW0 Arrived on site for the unit is making noise. Tested the unit and found the wheels are worn out. Use the repair kit and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near Round Rock, TX 78665
Jerry C.
Job Details: 10/17/2018
MICROWAVE WHIRLPOOL WMH32519CS1 "WMH32519CS1 Arrived to inspect door close error. The unit would not actuate the interior light with the door opened and intermittently, it directed to cycle the door. I removed and replaced all switches and interlock mounts. I tested the unit multiple times and the issue was resolved. Operational test good."
Near Round Rock, TX 78665
Jerry C.
Job Details: 10/17/2018
DRYER MAYTAG MEDB835DW3 MEDB835DW3 Arrived to inspect heating and drying issue. I found the unit working correctly and there were no issues found. Airflow and heating worked as designed and the issue was due to the washer incorrectly spinning the garments due to water level/valve failure. No leaks observed and no lint within chassis.
Near Waco, TX 76712
Arthur B.
Job Details: 10/17/2018
REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived onsite for complaint of french door refrigerator not cooling in FC section. When arrived,found both section are cooling as intended. FC section @0F and RC @ 36F. No other issues found. Customer advised she will email her warranty registration to service email address at our office. All water connections were dry at time of service."
Near Waco, TX 76710
Arthur B.
Job Details: 10/17/2018
REFRIGERATOR GE GTS18GTHMRWW Arrived onsite for dealer complaint of top mount refrigerator not cooling. Tested unit and found good frost pattern on evaporator. Both condenser motor and evaporator motor are working as well. No other issues found. No water connections to unit at time of service.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/17/2018
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site for machine shaking, and randomly turning off, replaced control for power issue, found spindle bent causing unbalanced spin, R&R GEARCASE and tested good, no leaks on site after replacements found unit still shutting off, ordering power cord ; ordrng 1 W10859955 (cord-power)"
Near Waco, TX 76711
Arthur B.
Job Details: 10/17/2018
WASHER GE WSLS1500HWW Arrived onsite to remove and replace lid assembly from prior visit’s diagnosis. Removed defective lid and installed new replacement. Reassembled and tested. Unit now works as intended. No other issues found. All water connections were dry at time of service
Near Waco, TX 76707
Arthur B.
Job Details: 10/17/2018
WASHER HOTPOINT HTWP1400FWW Arrived onsite to install new hub nut and splitter to top load washer from prior visit’s diagnosis. Installed new parts. Tighten parts using spanned wrench. Reassembled. Spun basket. All work as intended. No other issues found. All water connections were dry at time of service.
Near Salado, TX 76571
Steve C.
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Arrived on site for the unit will not freeze or cool. Tested the unit and found the compressor will not turn on. Replaced the start device and now compressor will make a electrical humming noise then turns off. Unit will need a new compressor, and access valve. Will need two hours to complete the repair and office to get autho. ; ordrng 1 CNOTE (TWO HRS ) and 1 CNOTE (AUTHO ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 WPW10507886 (compressor)"
Near Fort Hood, TX 76544
Steve C.
Job Details: 10/17/2018
DRYER GE GTD33EASK0WW Arrived on site to replace the door switch due to unit not starting. Replaced the switch and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near Waco, TX 76708
Arthur B.
Job Details: 10/17/2018
DRYER MAYTAG MEDB850WQ0 Arrived onsite for customer complaint of dryer making loud screeching noise when tumbling. Removed bulkhead and found wheels seized. Removed and replaced dryer wheels using extra wheels from personal stock. Reassembled. Tested unit. Unit tumbles as intended. No other issues found.
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/17/2018
ICE MACHINE KITCHENAID KUIC15NLTS2 "Arrived on site for ice machine not producing ice. Performed diagnostics mode and found cutter grid opened. Gained access to cutter grid and tested and found opened. Found unit needs to be manually cleaned. Customer approved estimate. Removed cutter grid and reservoir. Cleaned reservoir and tubing. Installed cutter grid and tested operation . All tested good, no water leaks present."
Near Belton, TX 76513
Steve C.
Job Details: 10/17/2018
REFRIGERATOR KENMORE 795.51833.411 "Arrived on site for the unit is not freezing or cooling. Tested the unit and found the compressor is on and all the fans. Removed the evaporator cover and found no frost build up. Unit will need a new compressor, uv drier, and access port. Will need 2 hrs to complete the repair and need AUTHO. Collected the deductible of $60. ; ordrng 1 CNOTE (2 HRS) and 1 CNOTE (AUTHO) and 1 RESEARCH (UV DRIER) and 1 TCA35911903 (COMPRESSOR ) and 1 TJ90SF8404 (ACCESS VALVE)"
Near Liberty Hill, TX 78642
Lou
Job Details: 10/17/2018
MICROWAVE WHIRLPOOL WMH73521CS5 "arrived on site to inspect microwave showing open door code. Upon further inspection, I found that the unit door would not stay closed. I found that the bottom interlock was jammed and not allowing the door to stay shut. I removed the bottom interlock and checked ohms to the switch and it was open. I removed and replaced all three switches and both interlocks and tested the unit. The operated as designed. The venthood light was burnt out so I quoted the customer for the light bulb and she agreed to the purchase. I installed the light bulb and tested and the light bulb operated on all three brightness. Job completed."
Near Liberty Hill, TX 78642
Lou
Job Details: 10/17/2018
MICROWAVE KITCHENAID KMBS104ESS02 "arrived on site to inspect microwave display not showing. Upon further inspection, I found that the display was missing some of the numbers. I removed the unit from the wall and removed the cover and control panel to expose the interior of the unit. I removed and replaced the UI controls and tested. The unit operated as designed. I put the unit back together and placed it back in the wall and tested again. Unit, again, operated as designed. Job completed."
Near Round Rock, TX 78665
Jerry C.
Job Details: 10/17/2018
WASHER WHIRLPOOL WTW5000DW1 "WTW5000DW1 Arrived to inspect noise. I found the spin basket assembly out of round and causing excessive movement of the assembly. The basket will require replacement and the output shaft of the gear case may be bent, but cannot be determined without basket replacement. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W10752719 (basket)"
Near Round Rock, TX 78665
Jerry C.
Job Details: 10/17/2018
RANGE WHIRLPOOL RF369LXPT0 "RF369LXPT0 Arrived to inspect no heat at LF. The element connectors were burnt and the receptacle was burned as well, requiring replacement of both. As a precaution, I am ordering the infinite switch. I advised the customer to not use the LF burner until the repair is completed.; ordrng 1 814399 (receptical,surf.unit) and 1 WP3149400 (switch-inf) and 1 WPW10259865 (elmnt-surf)"
Near Austin, TX 78754
Wesley
Job Details: 10/17/2018
OVEN WHIRLPOOL WFG540H0ES1 Arrived on site and replaced hinges. Found unit temp operating properly. Catch in hinge has been corrected.
Near Round Rock, TX 78665
Jerry C.
Job Details: 10/17/2018
WASHER MAYTAG MVWB835DW1 "MVWB835DW1 Arrived to inspect code and not spinning fully. F5E4 F8E1 were stored in memory. I calibrated and tested and found the hot water inlet plugged with debris. I removed the debris and tested. The valve could be heard operating, but water flow through the hot side was just a trickle. Office to order valve. No leaks observed during service. ; ordrng 1 W11165546 (VALVE )"
Near Austin, TX 78739
Leonardo
Job Details: 10/17/2018
DISHWASHER KITCHENAID KDTM384ESS2 Arrived on site to test unit for upper tracks broken. Found tracks broken replaced tracks test unit and unit test good no leaks present at this time.
Near Austin, TX 78739
Leonardo
Job Details: 10/17/2018
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site to test unit for damaged front panel. Replaced panel test unit and unit test good job complete.
Near Manor, TX 78653
Wesley
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site and found unit operating with diffuser door open all the time. Temp of 22f top shelf in fridge. Replaced diffuser. No unit is operating as designed. All checks good. Advised customer on repair. No leaks.
Near Austin, TX 78749
Leonardo
Job Details: 10/17/2018
DISHWASHER FRIGIDAIRE FDB4315LFC2 Arrived on site to replaced panel. Replaced panel test unit and unit workin correctly. Job complete no leaks present at this time.
Near Austin, TX 78734
Luis
Job Details: 10/17/2018
REFRIGERATOR GE PSS25SGMDBS Arrived on site for door issue. Found freezer door not closing correctly. Removed bottom drawer adjusted drawer brackets reinstalled drawer tested door operation good freezer door closing and sealing correctly
Near Lakeway, TX 78734
Luis
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for faulty door seal. Removed fresh food door installed new door and nameplate. Checked door seal good customer never received air filter from purchase gave customer new air filter.
Near Austin, TX 78735
Luis
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site for dripping at dispenser after awhile customer claims water will drip from dispenser water line. Removed unit disconnected water Lin erroneous valve found indents on water line removed damaged end of water Line reinstalled water Lin tested water dispenser no leaks from valve.
Near Spicewood, TX 78669
Cliff
Job Details: 10/17/2018
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site to diagnose an ice machine That is not producing ice. Tested unit and found Freon leak in evaporator causing damage to compressor as well. Also water level sensor does not check cut through diagnostics and may also need to be replaced. Parts for sale system would be covered under warranty but labor is expired and would need to be paid by homeowner. Homeowner does not wish to proceed with repairs at this time.
Near Kempner, TX 76539
Steve C.
Job Details: 10/17/2018
REFRIGERATOR GE TFX28PBDABB "Arrived on site for the unit is still not making ice. Found the water tube to the ice maker came off. Secured the water tube but also found the water line to the valve has a small leak and will require customer to replace. Advise she can purchase at local hardware store. Turned the water to the unit and called MS. Too, pictures of the damage. MS will contact the customer. ; saved tckt"
Near Austin, TX 78758
Wesley
Job Details: 10/17/2018
WASHER WHIRLPOOL WTW4616FW2 Arrived on site and replaced tub ring and basket.
Near Austin, TX 78758
Wesley
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site and was able to determine that the cut off valve at the house is clogged. Advised that plumber is needed. All else checks good. Unit is operating as designed.
Near Austin, TX 78739
Leonardo
Job Details: 10/17/2018
COOKTOP KITCHENAID KGCU467VSS02 Arrived on site to test unit for RF burner not igniting. Test unit and found bad ignitor. Ordering new ignitor W10854967 and rescheduled for Thursday 10/18. ; ordrng 1 W10854967 (IGNITOR )
Near Austin, TX 78749
Leonardo
Job Details: 10/17/2018
DISHWASHER UNKNOWN DU1345XTVQ2 Arrive don site to test unit for not starting. Test u it and unit started right away. Unit washing and draining correctly. Could not duplicate problem at this time.
Near Austin, TX 78748
Luis
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived on site for water leaking. Diagnosed clogged drain removed obstruction from drain water drained to compressor compartment correctly ran icemaker through a cycle water filled icemaker no leaks unit working as designed.
Near Austin, TX 78727
Wesley
Job Details: 10/17/2018
DISHWASHER MAYTAG MDBH979AWS3 Arrived on site and found known problem of ribbon cable damage. Replaced panel. Unit is now operating as designed. All checks good. CS to document ribbon cable damage per CS.
Near Round Rock, TX 78665
Tyler B.
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL GI6SDRXXY02 "Arrived on site for slide replacement, R&R slide and tested good, no leaks on site."
Near Austin, TX 78703
Derek S.
Job Details: 10/17/2018
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and replaced the adapter tech per water leaking seal, also replaced evaporater cover and removed all ice off of evaporater per techline instructions, no water leak present at the time of service"
Near Austin, TX 78703
Derek S.
Job Details: 10/17/2018
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and replaced the adapter tech per water leaking seal, also replaced evaporater cover and removed all ice off of evaporater per techline instructions, no water leak present at the time of service"
Near Austin, TX 78705
Derek S.
Job Details: 10/17/2018
DRYER AMANA NED4655EW1 "Arrived on site and replaced heater due to broken wire, replaced the panel due to dents causing mechanical issue, dryer and duct free of lint at he time of service."
Near Austin, TX 78705
Derek S.
Job Details: 10/17/2018
DRYER AMANA NED4655EW1 "Arrived on site and replaced heater due to broken wire, replaced the panel due to dents causing mechanical issue, dryer and duct free of lint at he time of service."
Near Austin, TX 78722
Derek S.
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site and replaced the controls and harness due to unit intermittently not defrosting, temps checked good at the time of service, fresh food 37 and freezer -04, no water leak present at the time of service"
Near Austin, TX 78722
Derek S.
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site and replaced the controls and harness due to unit intermittently not defrosting, temps checked good at the time of service, fresh food 37 and freezer -04, no water leak present at the time of service"
Near Austin, TX 78724
Derek S.
Job Details: 10/17/2018
REFRIGERATOR KITCHENAID KRFC704FPS "Arrived on site to check unit for not cooling in the fresh food, I found the fresh food evaporator is not defrosting heavy ice build up, will need to replace the control, evaporater cover, sensors, and add permagum to this drain tube liner, as well as defrost all ice. No water leak present at the time of service. Will need 2 hrs for repairCollected service fee 108.24Need permagum also Need permagum also Need permagum also . Need permagum also. Need permagum also. Need permagum also"
Near Austin, TX 78724
Derek S.
Job Details: 10/17/2018
REFRIGERATOR KITCHENAID KRFC704FPS "Arrived on site to check unit for not cooling in the fresh food, I found the fresh food evaporator is not defrosting heavy ice build up, will need to replace the control, evaporater cover, sensors, and add permagum to this drain tube liner, as well as defrost all ice. No water leak present at the time of service. Will need 2 hrs for repairCollected service fee 108.24Need permagum also Need permagum also Need permagum also . Need permagum also. Need permagum also. Need permagum also"
Near Austin, TX 78704
Leonardo
Job Details: 10/17/2018
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to replace board and fan. Replaced both parts test unit and unit test good job complete.
Near Austin, TX 78702
Leonardo
Job Details: 10/17/2018
RANGE GE JVX3300SJ1SS Arrived on site to test unit for fan not working. Found unit getting power but motor not coming on. Replaced motor test unit and u it test good job complete
Near Austin, TX 78746
Luis
Job Details: 10/17/2018
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site for broken wire on fill tube. Unable to install new fill tube assembly,fill tube damaged during installation. Unit will need new left side door and ordering ui Incase needed during removal of old ui; ordrng 1 LW11034290 (DOOR) and 1 W11212167 (UI)"
Near Round Rock, TX 78665
Jerry C.
Job Details: 10/17/2018
WASHER WHIRLPOOL WTW8040DW0 "WTW8040DW0 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the stator, clutch and control and then calibrated the unit. I ran it through multiple automatic and manual tests and the unit operated as designed and did not trip the breaker. Operational test good, no leaks observed during service."
Near Austin, TX 78759
Wesley
Job Details: 10/17/2018
DRYER MAYTAG MEDC465HW Arrived on site and found unit temp selector bad. Ordering temp selector to repair. Also ordering additional foot as one is broken. ; ordrng 1 W11025920 (feet-lvlng) and 1 WP3405156 (switch)
Near Austin, TX 78750
Paul
Job Details: 10/17/2018
VENTHOOD KITCHENAID KVIB606DSS1 Arrived onsite for the vent hood with the fan turning on by itself. Ms stated that it is coming on when not cooking on the cooktop. Ms also stated the lights came on with the fan. I could not get the unit to repeat the issue. I made sure the auto sensor was set for an electric cooktop. I explained to me to turn the breaker off for 1 minute and then leave the unit on to see if it happens again. I explained that if it continues we would need to replace the main control. The unit is working as designed at this time. Call complete. The customer paid VH100