Service History 1064

Near Leander, TX 78641
James
Job Details: 10/18/2018
REFRIGERATOR WHIRLPOOL KRFC300ESS01 "Arrived on site and tested operation. Customer had video of loud vibrating noise coming from unit. Found vibration due to condenser vibrating on tile floor. Inspected cooling issues and found that the rails in freezer jamming and door hard to open me close causing ice build up due to air leak. Also found the damper in fresh food loud when opening and closing. Unit will need both freezer rails, damper, freezer door switch and ensure unit is leveled to repair. All water connections dry at time of service. ; ordrng 1 12002646 (light switch) and 2 WP13055901 (slide)s"
Near Leander, TX 78641
James
Job Details: 10/18/2018
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived on site and tested operation. Found ice maker has water in it but will not harvest. Checked connections and found to be good and ice maker cycles properly in test mode. Checked bin sensors and found they are reading ice bin full when ice bin empty. Unit has failed receiver and emitter boards. Receiver board can be covered under S-Code per Dona. . All water connections dry at time of service. ; ordrng 1 W10870822 (cntrl-elec) and 1 W10898445 (cntrl-elec)
Near Austin, TX 78703
Derek S.
Job Details: 10/18/2018
WASHER MAYTAG MHWE201YW00 "Arrived on site to check unit for water leak at the door bellow, I found debris on the door glass and that was causing the door bellow to not have a good seal resulting in a small amount of water trickling down the door, cleaned off debris and tested unit in rinse cycle, verified the unit is not leaking, Mrs informed that the lf error was due to a plumbing issue with the house. Unit is working as designed,"
Near Austin, TX 78703
Derek S.
Job Details: 10/18/2018
WASHER MAYTAG MHWE201YW00 "Arrived on site to check unit for water leak at the door bellow, I found debris on the door glass and that was causing the door bellow to not have a good seal resulting in a small amount of water trickling down the door, cleaned off debris and tested unit in rinse cycle, verified the unit is not leaking, Mrs informed that the lf error was due to a plumbing issue with the house. Unit is working as designed,"
Near Round Rock, TX 78665
Jonathan S
Job Details: 10/18/2018
REFRIGERATOR WHIRLPOOL ED5LHAXML10 "Arrived on site for for refrigerator not making ice. Performed diagnostics, advanced ice maker cycle. Found voltage going to ice maker. Found ice not ejecting due to heater in ice maker not heating. Verified coverage with the office. Removed and replaced ice maker. Properly fastened and wired. Advanced ice maker cycle, ice maker began to function properly. ice maker checks good. All water connections were dry"
Near Cedar Park, TX 78613
James
Job Details: 10/18/2018
RANGE MAYTAG MER8775AS0 Arrived on site and installed new control. Tested for proper operation and found unit working properly. Job complete
Near Austin, TX 78744
Derek S.
Job Details: 10/18/2018
RANGE WHIRLPOOL WFE515S0ES1 "Arrived on site to repair unit for door not closing, i found the door hinges were broken, replaced the hinges and verified that the door is closing as designed unit 323"
Near Austin, TX 78744
Derek S.
Job Details: 10/18/2018
RANGE WHIRLPOOL WFE515S0ES1 "Arrived on site to repair unit for door not closing, i found the door hinges were broken, replaced the hinges and verified that the door is closing as designed unit 323"
Near New Braunfels, TX 78132
Robert
Job Details: 10/18/2018
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on job for complaints of not drying. Found the customer not using wet agent. Instructed customer on use and care. No leaks detected
Near Georgetown, TX 78628
Steve C.
Job Details: 10/18/2018
MICROWAVE GE JE1455L003 Arrived on site for the unit is not heating. Tested the unit and found the display is extremely dim and the number 1 and start button intermittently does not work. Tested the unit and found the magnetron is defective. Unit will need a new magnetron and control board. Office will need to contact AHS and get autho and reschedule customer.; ordrng 1 CNOTE (AUTHO) and 1 WB27X26081 (magnetron) and 1 WB56X23922 (control panel asm bk)
Near Canyon Lake, TX 78133
Robert
Job Details: 10/18/2018
WASHER WHIRLPOOL MVWX655DW1 Arrived on job for complaints of not draining. Found the water valve not stopping. Replaced valve and test.
Near Canyon Lake, TX 78133
Robert
Job Details: 10/18/2018
DISHWASHER JENN-AIR JDB1275AWY0 Arrived on job for complaints of door falling and seal coming off. Seal was loose replaced. Spring for door weak replaced.
Near Austin, TX 78744
Derek S.
Job Details: 10/18/2018
DISHWASHER WHIRLPOOL WDF330PAHS1 "Arrived on site to check unit for not drying the dishes, found heater not connected. Connected the heater and verified unit is working as designed, found incoming water was 70:degrees must be 120 for unit to wash and dry correctly per factory, cust instructs will not be covered, no water leak present at the time of service. Unit324, notified maint personnel"
Near Austin, TX 78744
Derek S.
Job Details: 10/18/2018
DISHWASHER WHIRLPOOL WDF330PAHS1 "Arrived on site to check unit for not drying the dishes, found heater not connected. Connected the heater and verified unit is working as designed, found incoming water was 70:degrees must be 120 for unit to wash and dry correctly per factory, cust instructs will not be covered, no water leak present at the time of service. Unit324, notified maint personnel"
Near Spring Branch, TX 78070
Robert
Job Details: 10/18/2018
DISHWASHER MAYTAG MDB7749AWM2 Arrived on job for complaints of no power. Found fuse open. Replaced fuse and test. No leaks detected.
Near The Hills, TX 78738
Luis
Job Details: 10/18/2018
REFRIGERATOR KITCHENAID KSSC48QVS02 "Arrived on site for water leaking. Diagnosed air leak in insulation in ice chute,ice door sealing correctly and keeping melted ice in chute diagnosed unit will need freezer door. Need AUTHO approval; ordrng 1 LW10292433 (FREEZER DOOR)"
Near Killeen, TX 76542
Arthur B.
Job Details: 10/18/2018
RANGE GE JB780SN1SS Arrived onsite for customer complaint of freestanding range not heating properly on RF element. Tested unit as if customer was using. Did find element cycles which is normal to prevent glass from cracking. Pot boiled water as intended. No other issues found at this time.
Near New Braunfels, TX 78130
Kevin
Job Details: 10/18/2018
FREEZER WHIRLPOOL KFIV29PCMS00 "Arrived on site and found both sections are 70° on the interior. Attempted test 4 and three-way valve operated but no other functions are running. Also found pantry controller is out. Customer states there was a hissing noise and then a chemical smell which was likely the refrigerant leaking out. Turn over call to DG pers CS, do not reschedule until parts are ordered; ordrng 1 CNOTES (C NOTES) and 1 GIVETO (DG)"
Near Killeen, TX 76542
Arthur B.
Job Details: 10/18/2018
REFRIGERATOR WHIRLPOOL ED5FHEXVB01 "Arrived onsite to install new compressor on SxS refrigerator. Removed compressor. Installed new compressor,dye drier and harness. Vacuumed unit down to -25psi and charged with 5.0oz of R134a. Tested unit. Unit began cooling immediately. Good frost pattern on evaporator. Advised customer to wait 24-48hrs for temperatures to settle. All water connections were dry at time of service."
Near New Braunfels, TX 78130
Kevin
Job Details: 10/18/2018
REFRIGERATOR MAYTAG MFI2570FEZ03 "arrived on site and found icemaker has failed, quoted customer for replacement."
Near New Braunfels, TX 78132
Kevin
Job Details: 10/18/2018
REFRIGERATOR KITCHENAID KBSD602ESS01 "832-289-9158 new home owner, Need upper trim panel. Arrived on site and found upper trim panel is dented, will need to bring back a new one to correct issue.; ordrng 1 W10839793 (nameplate) and 1 W11162118 (UPPER STAINLESS TRIM)"
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 10/18/2018
DRYER WHIRLPOOL MEDX655DW1 Arrived onsite for customer complaint of dryer taking too long to dry. Tested unit and found house venting clogged outside. Advised customer to have house ventilation cleaned for proper air flow. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near New Braunfels, TX 78132
Kevin
Job Details: 10/18/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site and inspected refrigerator and found fresh food section is frosted over, took one picture. Went over correct defrost procedure with customer and refrigerator will need to be rescheduled after defrost. No water leaks from connections at time of service.; ordrng 1 NEEDS (DEFROST)"
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 10/18/2018
MICROWAVE MAYTAG MMV1174FZ2 "Arrived onsite to install new magnetron,capacitor and diode from prior tech’s diagnosis. Uninstalled unit and removed magnetron,capacitor and diode. Installed new replacements. Reassembled. Reinstalled new unit back above stove and tested unit with 1 cup of water @2 mins. Water was boiling. No other issues found."
Near VLG O THE HLS, TX 78738
Cliff
Job Details: 10/18/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to diagnose a washing machine that is making unusual noises went running. Tested unit and found gearcase failed and leaking oil. Found oil saturated into belt, pully cover, motor, and capacitor. This is causing poor spinning and motor failure as well. All previously listed parts including gear case will need to be replaced to complete repairs. Return date is set for 10/22/18.; ordrng 1 W11158831 (CAPACITOR ) and 1 WPW10006384 (drive belt) and 1 WPW10006487 (motor-drve) and 1 WPW10427633 (pulley shield)"
Near San Marcos, TX 78666
Kevin
Job Details: 10/18/2018
MICROWAVE AMANA AMV2307PFS0 Arrived on site and inspected microwave and found control panel user interface is not showing properly. Took one picture. Will need to bring back new control board to correct issue.; ordrng 1 W10849846 (cntrl-elec)
Near Lakeway, TX 78734
Cliff
Job Details: 10/18/2018
DRYER WHIRLPOOL WED9470WW1 Arrived on site to diagnose a dryer that is throwing error codes. Found a vent assembly inside unit had come unattached and control board shorted out. Replaced control board and tested unit after reattaching vent assembly inside cavity of unit. Found all is working properly at this time and no other failures were present. AHS approved control replacement per EB.
Near Austin, TX 78734
Cliff
Job Details: 10/18/2018
RANGE KITCHENAID KESC300HBL8 Arrived on site to diagnose a range that is not heating properly. Tested all burners and oven assembly and found operation corrected units and no mechanical failures at this time. Advised homeowner on cycling burners and heat ratings for stores as well as proper preheat times for this oven. No repairs are needed at this time and all is working properly.
Near Austin, TX 78732
Cliff
Job Details: 10/18/2018
DISHWASHER WHIRLPOOL KDTE334GPS Arrived on site to diagnose a dishwasher with a dented outer panel. Found outer door panel dented on right side. Replaced panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78626
Steve C.
Job Details: 10/18/2018
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for the unit fan motor will not turn on. Tested the unit and found none of the fan speed work. Found no voltage to the fan motor. Replaced the control and tested the unit. Unit fan only works on low speed. Unit needs a new fan motor. Office will need to reschedule customer. Still under construction. ; ordrng 1 W11252443 (FAN MOTOR)
Near Austin, TX 78701
Scott
Job Details: 10/18/2018
DISHWASHER WHIRLPOOL GU2455XTSS3 "Arrived on site for dispenser not opening during wash . Ran diagnostics . Dispenser was opening , found control board failing . Quoted customer parts and labor . Declined further service . Job complete . . No water leaks detected at time of service ."
Near Wimberley, TX 78676
Diego G.
Job Details: 10/18/2018
DRYER GE GTD65EBSJ3WS Arrived on site. Check for noise issues. Found motor a vibrating excessively. Also found control not reacting. Will need motor and blower assembly and control to repair unit. Need autho. Office to reschedule; ordrng 1 CNOTES (CNOTES ) and 1 NEEDAUTHO (NEED AUTHO ) and 1 WE04X25474 (CONTROL ) and 1 WE17X23056 (MOTOR AND BLOWER ASSY)
Near Wimberley, TX 78676
Diego G.
Job Details: 10/18/2018
DRYER GE GTD65EBSJ3WS Arrived on site. Check for noise issues. Found motor a vibrating excessively. Also found control not reacting. Will need motor and blower assembly and control to repair unit. Need autho. Office to reschedule; ordrng 1 CNOTES (CNOTES ) and 1 NEEDAUTHO (NEED AUTHO ) and 1 WE04X25474 (CONTROL ) and 1 WE17X23056 (MOTOR AND BLOWER ASSY)
Near Wimberley, TX 78676
Diego G.
Job Details: 10/18/2018
DRYER GE GTD65EBSJ3WS Arrived on site. Check for noise issues. Found motor a vibrating excessively. Also found control not reacting. Will need motor and blower assembly and control to repair unit. Need autho. Office to reschedule; ordrng 1 CNOTES (CNOTES ) and 1 NEEDAUTHO (NEED AUTHO ) and 1 WE04X25474 (CONTROL ) and 1 WE17X23056 (MOTOR AND BLOWER ASSY)
Near Pflugerville, TX 78660
Wesley
Job Details: 10/18/2018
MICROWAVE WHIRLPOOL WMH31017HZ0 CS to run call
Near Pflugerville, TX 78660
Wesley
Job Details: 10/18/2018
WASHER MAYTAG MVWC565FW0 "arrived on site and found control not able to enter calibration. Replaced control. All checks good. Removed stuck sheet. No burrs or knicks all checks good, unit is operating as designed. Advised customer on unit repair."
Near , TX 78653
Wesley
Job Details: 10/18/2018
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site and found unit motor dead. Replaced sump and motor. Now unit is operating as designed. All checks good.
Near Pflugerville, TX 78660
Wesley
Job Details: 10/18/2018
MICROWAVE WHIRLPOOL WMH31017HS1 Arrived on site and found unit display intermittent. Found display wiring to control loose. Clipped in place. Now unit appears to be operating properly. All checks good.
Near Round Rock, TX 78665
Jonathan S
Job Details: 10/18/2018
MICROWAVE GE JVM3160RF2SS "Arrived on site for microwave having no power. Customer stated that the kitchen lights flicker when operating the microwave and unit has been serviced 3 times within a year. Unplugged unit, tested voltage at outlet, found within range. Traced voltage to noise filter board and tested board. Found 20 amp fuse open. Replaced fuse.Tested door switches, check good. Turned unit on, ran cooking operations, microwave checked good. Found fuse had blown when unit was in standby mode(door shut and not heating). Replaced fuse again, opened and closed door several time. Heated water up for 2 minutes , empty water and refill and ran test again. Operating as designed. Recommend to have an electrician to inspect voltage issue. According to manufacturer installation requirements unit needs to be on it’s on 20 amp breaker. Microwave tested good. ; ordrng 1 SEENOTE (PLEASE REPORT TO AHS)"
Near Pflugerville, TX 78660
Wesley
Job Details: 10/18/2018
WASHER WHIRLPOOL WFW95HEDW Arrived on site and found unit operating with clogged airtrap. Cleared airtrap correcting wash cycle problems of emergency draining. All else passes inspection In diagnostics. No leaking. Advised customer to use less soap.
Near Round Rock, TX 78664
Jonathan S
Job Details: 10/18/2018
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site for unit not making ice. Performed diagnostics mode and tested ice maker, found ice maker not responding. Removed ice maker and tested still no response. Tested DC voltage and found none. Tested at connector to door and found 14 volts DC. Called tech support and verified fault (SR#7723215981). Will need to replace door. Office to schedule appointment when ETA is available. Please allow 6 to 8 weeks to receive door. ; ordrng 1 LW10691266 (FC DOOR STAINLESS ) and 1 SEENOTE (SEE NOTE)"
Near Round Rock, TX 78665
Jonathan S
Job Details: 10/18/2018
RANGE MAYTAG MGR6600FZ0 "Arrived on site for range oven getting error E2F1. Performed diagnostics mode and verified error code. Gain access to temperature probe and checked resistance, found within range. Tested at control board, tested good. Found faulty control board. Will need to order control, will return with probe on hand. Scheduled return for Wednesday the 24th due to customers availability. Customer requested A.M. for return.; ordrng 1 CNOTE (REQ AM) and 1 W10833885 (SENSOR) and 1 W11101561 (CONTROL)"
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 10/18/2018
MICROWAVE GE JVM3162RJ1SS "Arrived onsite to install parts to OTR microwave from prior tech’s diagnosis. Uninstalled unit and removed faulty magnetron,transformer, capacitor and diode. Installed all new replacements. Reassembled. Reinstalled back above range. Tested unit with 1 cup of water @2mins. Water was boiling. No other issues found."
Near Johnson City, TX 78636
Brandon
Job Details: 10/18/2018
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for customer complaint of unit not heating, found we didn’t have proper power getting to unit. Instructed customer to call electrician."
Near Buda, TX 78610
Brandon
Job Details: 10/18/2018
DRYER MAYTAG MEDB855DC4 "Arrived on site for customer complaint of intermittent drying issues. Put unit into diagnostic mode, found error code F2E1, stuck UIB button, I reset error and ran diagnostic test cycle. Unit passed every test, heating is fine."
Near Kyle, TX 78640
Brandon
Job Details: 10/18/2018
DRYER MAYTAG MEDC215EW1 "Arrived on site for customer complaint of door not closing well, I replaced strike and catch, unit tested good."
Near Driftwood, TX 78619
Brandon
Job Details: 10/18/2018
OVEN KITCHENAID KEBS208SSS04 Arrived on site for customer complaint of oven not heating and all in the upper oven. Customer ran a self clean and the thermal fuse blew. Ordering thermal fuse; ordrng 1 WP8304452 (fuse-thrml)
Near Round Rock, TX 78664
Jonathan S
Job Details: 10/18/2018
REFRIGERATOR GE GSS25WSTISS "Arrived on site to,install previous diagnosed part. Gained access to dispenser and added tube heater. Attempted to thaw out water line with low heat. Unit will have to be thaw out for water to work. Not able to manually defrost due to possible of damaging door. Once unit had been thawed tube heater will keep water line from freezing but will not melt the existing ice. All tested good, no water leaks present."
Near New Braunfels, TX 78132
Robert
Job Details: 10/18/2018
RANGE WHIRLPOOL WOS51EC7AS04 Arrived on job for complaints of no power. Fuse open. ; ordrng 1 WPW10545255 (fuse-thrml)
Near Harker Heights, TX 76548
Jerry C.
Job Details: 10/18/2018
MICROWAVE WHIRLPOOL WMH73521CS6 WMH73521CS6 Arrived to inspect glass falling from microwave. I found the bulb had shattered and could not be removed by the customer. I extracted the bulb bayonet and removed remaining glass fragments. The customer will replace the bulb. Operational test ok.
Near Austin, TX 78704
Derek S.
Job Details: 10/18/2018
COOKTOP JENN-AIR JIC4430XB "Arrived on site to check unit for f47 error, Mrs states the entire unit has been replaced with a new unit and same issue reoccurs, ordering parts for repair, need to call techline to document; ordrng 1 W10857232 (MODULE) and 1 WPW10328492 (FUSE)"
Near Austin, TX 78704
Derek S.
Job Details: 10/18/2018
COOKTOP JENN-AIR JIC4430XB "Arrived on site to check unit for f47 error, Mrs states the entire unit has been replaced with a new unit and same issue reoccurs, ordering parts for repair, need to call techline to document; ordrng 1 W10857232 (MODULE) and 1 WPW10328492 (FUSE)"
Near Austin, TX 78704
Derek S.
Job Details: 10/18/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site to repair unit for not starting, found error code lid lock, verified lid lock is not working, ordering parts for repair no water leak present at the time of service; ordrng 1 W10838613 (LATCH LID)"
Near Austin, TX 78704
Derek S.
Job Details: 10/18/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site to repair unit for not starting, found error code lid lock, verified lid lock is not working, ordering parts for repair no water leak present at the time of service; ordrng 1 W10838613 (LATCH LID)"
Near Austin, TX 78757
Paul
Job Details: 10/18/2018
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived onsite for the microwave that the cavity light stays on when the door is closed and the unit won’t work. I found the door switches failing and falling apart. I replaced the door switches and interlocks and tested the unit. The unit is working as designed.
Near Austin, TX 78759
Paul
Job Details: 10/18/2018
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for the refrigerator that will not dispense ice. I found the auger motor with 117VDC/24VAC to it and only humming like the gearbox is locked up. I found a lot of ice build up around the motor. The ice chute seal and the ice door are good and are working as designed. I advised the customer on using crushed ice. I also advised removing the ice bin if there is a power outage. I replaced the auger motor and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78759
Paul
Job Details: 10/18/2018
DISHWASHER KITCHENAID KDTE254EBL1 Arrived onsite for the dishwasher to replace the control that was diagnosed as defective on the previous visit keeping the dishwasher from draining. I replaced the control an tested the unit. The unit is working as designed. There were no water leaks present at the time of service. The control is covered under the 60 month parts warranty. Call complete.
Near Austin, TX 78731
Paul
Job Details: 10/18/2018
REFRIGERATOR KITCHENAID KSC24C8EYY04 Arrived onsite for the refrigerator to replace the previous diagnosed defective UI. I replaced the UI and tested the unit. The unit is working as designed. Ms stated the dispenser had been dripping water out after they get water. I tested the water dispenser after I replaced the UI and there were no drips present. The unit is working as designed. There were no water leaks present at the time of service. The part is covered by the factory. Use Authorization # KGU8G00EP1. Call complete.
Near Austin, TX 78701
Luis
Job Details: 10/18/2018
ICE MACHINE WHIRLPOOL GI15NDXZQ1 "Arrived on site for too much ice diagnosed ice over filling bin ran diagnostics faulty bin thermistor. Removed faulty thermistor,installed new bin thermistor ran diagnostics all test passed."
Near Killeen, TX 76542
Arthur B.
Job Details: 10/18/2018
COOKTOP GE JP356BM3BB "Arrived onsite for customer complaint of cooktop RF element not coming on. Upon removing glass cooktop,found selector switch knob will not come off and is seized to shaft. Will need to order knob,and switch selector to complete repair. OF to R/S since knob is out of stock. AHS will advise how to proceed.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WB03T10269 (knob asm (selector)) and 1 WB24T10115 (switch selector)"
Near Austin, TX 78744
Luis
Job Details: 10/18/2018
REFRIGERATOR KITCHENAID krff507ess01 "Arrived on site for unit not able to be moved. Found damaged wheel on right side assembly. Replaced roller assembly,unit now able to be rolled out. Called partner team covering repair under autho KH09PH0MPL1; used 1 WPW10515762 (ROLLER ASSY) from stock"
Near Killeen, TX 76549
Arthur B.
Job Details: 10/18/2018
MICROWAVE HOTPOINT RVM1535DM2BB "Arrived onsite to install new fuse to OTR microwave. Removed vent and removed blown fuse. Installed new replacement. Tested unit. Upon testing, found loud humming noise and unit fuse blew again. Unit will need new magnetron,HV transformer,capacitor and diode. OF to R/S once AUTHO is given.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WB27X10597 (h.v. diode) and 1 WB27X10825 (c-oil) and 1 WB27X10826 (trans h.v) and 1 WB27X10827 (asm - mgt)"
Near Austin, TX 78739
Luis
Job Details: 10/18/2018
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for no cool. Lights on unit not running powered unit off through ui,powered unit on unit will not power on diagnosed failed main control. Installed new control powered unit on compressor and fans powered on unit cooling down."
Near The Hills, TX 78738
Leonardo
Job Details: 10/18/2018
OVEN KITCHENAID KEBK276SSS00 Arrived on site to test unit for led display not showing bright enough. Replaced board test unit an dunit test good job complete
Near Lakeway, TX 78738
Leonardo
Job Details: 10/18/2018
DISHWASHER KITCHENAID KUDE20IXSS2 Arrived on site to test unit for unit not getting water in. Test unit and found unit not draining. Removed drain motor and found glass in drain motor. Removed glass test unit and unit test good unit getting water and washing and draining correctly. Job complete no leaks present at this time.
Near Austin, TX 78738
Leonardo
Job Details: 10/18/2018
MICROWAVE GE JE1860SB002 Arrived on site to test unit for unit not heating and making loud noise. Test unit and found bad magnetron. Replaced mag test unit and unit test good unit heating and no more loud noise job complete
Near Jarrell, TX 76537
Jerry C.
Job Details: 10/18/2018
WASHER WHIRLPOOL WFW75HEFW0 WFW75HEFW0 Arrived to instal previously diagnosed and ordered part. I found the tub assembly damaged from shipping and the drain pump connection area was marred and the mount posts were damaged. I discussed the issue with management and we elected to re-order the part. Office to have tech GC inspect prior to scheduling. No access to washer on this call.; ordrng 1 CNOTES (TECH TO INSPECT / RETURN SERVICE SCHEDULE) and 1 W10901030 (tub-outer)
Near Austin, TX 78703
Scott
Job Details: 10/18/2018
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site for start button not working . Found the spring has gone from button . Replaced console .unit will now start . Tested unit . No water leaks detected at time of service . Customer is having during stand pipe issues, when unit goes in to drain the standpipe will start to overflow. Will need a plumber to fix the issue."
Near Cardinal Hills, TX 78734
Joseph C.
Job Details: 10/18/2018
RANGE AMANA AGR5330BAS3 "Arrived on site for “oven calibration” complaint. Inspected unit and verified temperatures, using Whirlpool’s three count meathod(three high and three low counts on temps). Unit averages out to 353 degrees Fahrenheit, when set point temp was 350 degrees. This is well within +/-25 degree allowance. Unit is performing as designed. No leaks detected, at time of service. Number given by customer, was for office and no one answered. House was unlocked. No contact made with customer."
Near Hornsby Glen, TX 78725
Joseph C.
Job Details: 10/18/2018
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for “not draining” complaint. Inspected unit and found piece of glass in drain pump. Vacuumed water out of unit and removed glass from drain pump. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78754
Joseph C.
Job Details: 10/18/2018
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site for “door lock issues” complaint. Inspected unit and found faulty door interlocks and switches. Removed and replaced door interlocks and switches. Tested unit. Unit is performing as designed.
Near Austin, TX 78750
Paul
Job Details: 10/18/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite for the refrigerator to replace the previous diagnosed defective parts. I replaced the fan harness and the evaporator cover. I mounted the evaporator thermistor with aluminum tape and tie wrapped it to the evaporator. I tested the unit and it is working as designed. There were no water leaks present at the time of service.
Near Austin, TX 78703
Scott
Job Details: 10/18/2018
WASHER MAYTAG MVWB955FW1 "Arrived on site for unit just staying on on cycle and not starting . Ran diagnostics got motor heating error code . Checked stator and rotor both checked good . Unit wouldn’t start diagnostics cycle . Replaced control and UI . Unit will now change cycles but still not go into diagnostics . Ordering stator ,rotor , clutch , drain motor , latch , valve ,and another control just Incase . No water leaks detected at time of service . Return 10/22; ordrng 1 W10754158 (stator) and 1 W10754161 (rotor) and 1 W10754448 (clutch) and 1 W10876600 (pump-water) and 1 W10912345 (CONTROL) and 1 W11188327 (LATCH) and 1 W11188329 (VALVE)"
Near Austin, TX 78732
Cliff
Job Details: 10/18/2018
WASHER WHIRLPOOL WFW9550WW00 Arrived on site to diagnose a washing machine that is not draining. Tested unit found motor for drain pump shorted out. Replaced drain pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78721
Scott
Job Details: 10/18/2018
OVEN WHIRLPOOL WFG525S0HS0 Arrived on site for oven making noise . Found oven is igniting properly and has good flame spread . Informed customer this is normal sounding . Did find control panel Misalignined on screws causing right side to drop lower the normal placement . Vent is partially covered up . Causing heat to vent up into electronics . Ordering end cap and panel. No gas leaks detected at time of service . Call to set up return visit . ; ordrng 1 W11026866 (PANEL CONTROL) and 1 W11219665 (END CAP )
Near Silverado Mobile Home Park, TX 78660
Tyler B.
Job Details: 10/18/2018
COOKTOP WHIRLPOOL WFG505M0BS3 "Arrived on site for damaged side and top, R&R cooktop and side panel, no gas leak on site"
Near Austin, TX 78724
Scott
Job Details: 10/18/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site for microwave not heating . Found one of the switches not getting continuity . Replaced all switches . Unit still not heating . Found control relays not working . Ordering control. Please call to set return .; ordrng 1 W10892389 (CONTROL)
Near Round Rock, TX 78681
Tyler B.
Job Details: 10/18/2018
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site for clutch and GEARCASE replacement, R&R clutch and GEARCASE and tested good, no noises no leaks"
Near Manor, TX 78653
Wesley
Job Details: 10/18/2018
OVEN GE JTP20B0F6BB Arrived on site and found unit thermocouple way out of range and displaying as 325 and climbing at room temp. Fan running to cool down at all times. Ordering sensor and control. Sensor only to be replaced. ; ordrng 1 WB23T10015 (sensor) and 1 WB27T10411 (oven control)
Near Round Rock, TX 78681
Tyler B.
Job Details: 10/18/2018
WASHER MAYTAG MVWC465HW "Arrived on site for screeching, found GEARCASE leaked oil over components causing belt slip. R&R GEARCASE and tested good no leaks on site"
Near Austin, TX 78727
Lou
Job Details: 10/18/2018
DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to inspect dishwasher dispenser not dispensing detergent. Upon further inspection, I placed the unit in diagnostics and tested and it showed error codes F4E3 (motor not running). I cleared the error code and continued with testing. The unit began to dispense water into the tub, but the motor never came on. I drained the water from the unit and removed and replaced the sump/motor assembly and tested the unit again. The unit operated as designed with no error codes at the end and I poured water onto the heating element and it sizzled as expected. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Tyler B.
Job Details: 10/18/2018
DRYER AMANA NED4655EW1 "Arrived on site for burn power block, R&R block and cleaned connections and tested good, spinning and heating"
Near Austin, TX 78729
Lou
Job Details: 10/18/2018
DISHWASHER WHIRLPOOL WDT750SAHZ0 "arrived on site to inspect dishwasher door not latching. Upon arrival, the customer advised that the unit is latching now. I advised that I would inspect the unit anyway to make sure it’s operating properly. Upon further inspection, I placed the unit in diagnostics and tested and when I closed the door, I found that the left side of the door was dragging/rubbing. The unit showed error code F5E1 (door stuck open). I clear3d the code and continued with testing. The unit operated as designed with no error codes at the end of testing. I leveled the unit and the door closed properly. I advised the customer of my findings and also advised that the leveling feet are barely sitting on the tile and would need something to support them as the floor tile cuts off too soon and the leveling feet cannot sit flush with the floor. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 10/18/2018
DISHWASHER WHIRLPOOL JDB9000CWP1 "arrived on site to inspect dishwasher leaking. Upon further inspection, the customer advised that the unit is leaking from the under the door around the float switch area. Looking underneath the unit, I found dry water residue just under the float switch and on the right side hinge/leg area. I placed the unit in diagnostics and tested with no error codes present. The unit operated as designed with no error codes and no leaks. I questioned the customer on types of detergent they use and he advised that he uses liquid gel. The customer advised that he fills the prewash reservoir and the detergent reservoir. I advised the customer that it was too much detergent and it’s causing the water to overflow the reservoir in the tub. I recommended that they never use the prewash reservoir and only use enough detergent in the detergent reservoir to fill up to the line in between where it says hard water and soft water. I recommended that they use dishwasher major
Near Austin, TX 78727
Wesley
Job Details: 10/18/2018
DISHWASHER MAYTAG MDBH979AWS3 Arrived onsite and unit operating as designed. Installed handle guard from previous part. Now unit repair is complete. Advised customer on repair.
Near Salado, TX 76571
Jerry C.
Job Details: 10/18/2018
OVEN KITCHENAID KEBC107KSS05 "Claimed preheat at 292 and climbed to 301 and hovered for several minutes between 300 and 305. The unit will require the sensor and control. The control p/n 8303017 does not appear to be available, office to research. The sensor alone may be able to repair the unit. Office to contact the customer to arrange return service dependent upon control availability. Please see so# 201957 at the same location and schedule both at the same date.; ordrng 1 8303017RESEARCH (CONTROL RESEARCH) and 1 WPW10131825 (sensor)"
Near Harker Heights, TX 76548
Jerry C.
Job Details: 10/18/2018
WASHER AMANA NTW4600YQ0 "NTW4600YQ0 Arrived to inspect washer making noise and moving. I found the suspension rods were completely worn out and the tub would bounce excessively. Due to the movement of the tub, the tub ring and bleach dispenser were damaged and will require replacement. Office to report to the extended warranty coverage and the customer will be contacted. No leaks observed during service and the customer will not use the unit due to hazardous conditions. ; ordrng 1 W10780048 (suspension) and 1 WPW10192089 (bleach disp assy) and 1 WPW10215107 (tub ring)"
Near Salado, TX 76571
Jerry C.
Job Details: 10/18/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived to inspect ice crushed only. I found the actuator on the ice bin was stuck in the crushed position. I corrected the lever position and tested. Operational test good, no leaks observed during service."
Near Temple, TX 76501
Jerry C.
Job Details: 10/18/2018
RANGE WHIRLPOOL RF361PXKQ0 "RF361PXKQ0 Arrived to instal previously diagnosed and ordered parts. I found the LF and RR burners were the affected ones and the switches ordered were for the LR and RF and incompatible. The gasket ordered was for the liner and will need to be re-ordered. Office to order 2x infinite switches for large burners and oven door gasket. ; ordrng 2 WP3148953 (switch-inf, LF AND RR)s and 1 WPW10658354 (gaskt-door)"
Near San Marcos, TX 78666
Kevin
Job Details: 10/18/2018
RANGE AMANA AGR5330BAS3 "Arrived on site and found left front burner flame is high, adjusted it to match others. Range is operating properly, job complete."
Near Harker Heights, TX 76548
Jerry C.
Job Details: 10/18/2018
DISHWASHER GE GDT580SMF7ES GDT580SMF7ES Arrived to instal parts. I removed and replaced the spray arms that were previously ordered and discussed the issues with the customer. I found they were having to refill the rinse agent dispenser every two cycles. The rinse agent dispenser was greatly over-dispensing and causing water flow issues and leaving deposits within the chassis. The upper spray arm mounting hub was broken and will require replacement. Office to order detergent dispenser and upper spray arm tube assembly. No leaks observed during service. ; ordrng 1 WD12X22497 (conduit main asm) and 1 WD12X24058 (DISPENSER)
Near Austin, TX 78730
Paul
Job Details: 10/18/2018
VENTHOOD WHIRLPOOL GZ7936XHS0 "Arrived onsite for the vent hood that is stuck in the up position. I found 123VAC to the motor and the unit only humming. Either the gearbox is locked up or the unit has a defective limit switch or both. Ordering C-NOTES, WPW10323310 MOTOR-GEAR, & 3EA. WPW10240604 SWITCH.; ordrng 1 C-NOTES (NEED PARTS AUTHORIZATION JUST IN CASE. THE UNIT MIGHT ONLY NEED ONE PART BUT COULD NEED ALL OF THEM. OFFICE NEEDS TO SCHEDULE THE RETURN VISIT PENDING PARTS AUTHO.) and 3 WPW10240604 (SWITCH)s and 1 WPW10323310 (MOTOR-GEAR)"
Near Austin, TX 78701
Luis
Job Details: 10/18/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived on site for no cool. Found unit not entering defrost ordering harness assembly and main control return appt set for Tuesday. 10/23 will need 2 hrs for repair; ordrng 1 2HRS (2 HRS) and 1 W10911770 (HARNESS) and 1 W11174836 (CONTROL)
Near Austin, TX 78704
Luis
Job Details: 10/18/2018
REFRIGERATOR MAYTAG MFI2269VEW1 Arrived on site for no cool. Lights on unit not powering on display will not power on diagnosed failed main control.
Near Pflugerville, TX 78660
Joseph C.
Job Details: 10/18/2018
DRYER WHIRLPOOL WED7000DW1 "Arrived on site for “unit not heating/drying clothes” complaint. Found unit pushed too close to wall, binding old style vent line. High limit thermostat blown and reset. Test kit verified blockage. Ordering new high limit thermostat. Office to set return schedule to coincide with call 202042.; ordrng 1 279816 (thermal cut off hi)"
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/18/2018
OVEN GE JGBS03PPA2WH "Arrived on site for igniting issues, found igniter failing a tube corroded, need CNOTE part author and part find, CNOTE office reschedule. No gas leaks on site ; ordrng 1 WB19K06 and 1 WB28K10010 (tube,burner lf)"
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/18/2018
MICROWAVE WHIRLPOOL AMV2307PFB "Arrived on site for door switch issues, found supplied interlocks incorrect to model, ordering correct interlocks. ; ordrng 1 W11252186 (UPPER INTEROPCK) and 1 W11252187 (BOTTOM IL)"
Near Round Rock, TX 78681
Tyler B.
Job Details: 10/18/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for fan and blade replacement, R&R fan and blade and tested good, no noise no leaks on site."
Near Round Rock, TX 78664
Jonathan S
Job Details: 10/18/2018
DISHWASHER MAYTAG MDBH955AWS "Arrived on site for dishwasher not cleaning dishes. Per diagnostics mode, no error codes. Found light not working on hi temp wash. Found when selecting rinse only control will not activate. Found lower rack wheel missing. Will need to replace control and UI to complete repair. Unit is operational on most options. Failures due to normal wear and tear. Office to schedule appointment when ETA is available. Will need to get authorization to complete repair. ; ordrng 1 12002709 (board control) and 1 6-920244 (cntrl-elec) and 2 WP99002780 (WHEEL)s"
Near Austin, TX 78717
Lou
Job Details: 10/18/2018
RANGE WHIRLPOOL SVD48600B "arrived on site to inspect range display not working. Upon further inspection, I found that the range UI display did not come on and when I pressed the Bake, Broil and other buttons on the UI panel nothing came on except for when I pressed the fan button, the fan came on. I removed the control panel and disconnected the harnesses. Per the wiring diagram, it says to ohm the harness so I did and it is good. Per the wiring diagram, it says that if the harness ohms good then replace the board. I wasn’t certain on which board to replace; therefore, I contacted Techline and was advised to replace the UI board, but order both the UI board and the main control board in case the main control board is not providing enough voltage to the UI board. File #7723219241. The UI control will need to be replaced first, before replacing the main control per Techline! The customer requested that LSO complete the repair should they decide to move forward (CNOTE-LSO). No gas leaks