We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, Texas 78664
Wesley
Job Details:
07/28/2021
Arrived onsite and found actuator had slipped position. Secured proper position to repair. All checks good. Advised customer on repair .
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Pflugerville, Texas 78660
Wesley
Job Details:
07/28/2021
"Arrived onsite and found all operating as designed except the fan does not run causing over heating and loss of ability to heat, ordering fan to repair. ; ordrng 1 W11441128 (Fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Lago Vista, Texas 78645
Justin
Job Details:
07/28/2021
"Arrived on site for a refrigerator with an ice maker not working. Upon arrival the customer stated it had started making ice again and he had found some ice blocking it from harvesting. I gained access to the IM and found some frost and ice in the IM cavity. The pattern and placement of the frost appears to be cause by an air leak. I found the gasket to be sealing properly. I verified no leak or weeping was present at the valve. The IM is harvesting as designed. I informed the customer that the door may have been left open a little and ice was created in the IM area, thus not allowing the IM to harvest. I found no mechanical failure on the unit. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, Texas 76549
Al
Job Details:
07/28/2021
Arrived back on site to install previously ordered actuator. R&R and unit tested as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Round Rock, Texas 78664
Wesley
Job Details:
07/28/2021
Arrived onsite for door alignment causing air leak. Corrected air gap and heat treated gaskets. Adjusted temps to optimize performance. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, Texas 78745
Robert
Job Details:
07/28/2021
Arrived on job for complaints of doors not closing properly. Adjusted the casters to raise the refrigerator. Doors closing properly. No leaks detected at time of service
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Austin, Texas 78750
Luis
Job Details:
07/28/2021
"Arrived on site for loud noise. Powered unit off found fan not powering off,power cycled unit with unit set to off and fan still powering on diagnosed defective control and fan assembly,replaced fan and control,powered unit on fan stayed off ran diagnostics fan powered on then shut off when set to off.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Jonestown, Texas 78645
Justin
Job Details:
07/28/2021
Arrived on site for a dryer not starting. I tested the unit and found it would intermittently stop in the middle of the cycle or not start at all. I found the start button relay working and initiating. I found the door switch good. I found the customer turning the timer counter clockwise for as long as they have owned the unit. This indicates a faulty timer telling the unit it is done when it has not completed the cycle. ; ordrng 1 WPW10185982 (Timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM01
Near Round Rock, Texas 78681
David S
Job Details:
07/28/2021
Arrived on site for ice build up in the freezer. I inspected the unit and work area. I found the bottom of the freezer full of ice and the drain pan iced over. I put the unit into diagnostics and turned on the defrost heater. I cleared the ice from the freezer. I gained access to the drain tube and found the duck bill restricted. I removed the duck bill and cleared it. I cut a small v into the duck bill. I found service pointer W11397260A that recommends ordering a p trap. I am ordering the p trap to complete the repair. ; ordrng 1 W11190084 (Drain tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Cedar Park, Texas 78613
David S
Job Details:
07/28/2021
Arrived on site for frost build up on the frost does of the freezer door. I inspected the unit and work area. I placed a light inside the fridge and found it coming out the top right corner of the gasket. I reshaped the gasket and found it still there. I inspected the gasket and door liner. I found the door liner separating from the outer door. I placed some foil tape behind the gasket to hold it in place and seal against the fridge. I am ordering the freezer door to complete the repair.; ordrng 1 LW10341279 (Freezer door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, Texas 78664
Wesley
Job Details:
07/28/2021
Arrived onsite and found customer not using rinseaid or any other cycles other than 1 hour. Advised customer that optimal wash and dry cycles are the longer cycles with the hi heat and dry cycles selected. All else checks good. Advised customer on use and care.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Round Rock, Texas 78665
David S
Job Details:
07/28/2021
"Arrived on site for fridge not making ice. I inspected the unit and work area. I put the unit into diagnostics and found no error codes in test 56. I put the unit through a harvest test 57 and it passed. I found the unit set to -5 in the freezer and 35 in the fresh food section. I did a temp test on the freezer and found it at 13 degrees. I found the fresh food section at 45 degrees. I did a amp check on the compressor and found it at 1.3 amps.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Austin, Texas 78729
Matthew
Job Details:
07/28/2021
Arrived onsite for washer making rattling noise in spin cycle. Put unit in diagnostics and found no stored error codes. Ran individual spin test and could not duplicate the issue. Customer states it?s intermittent and doesn?t happen all of the time. Called tech line for assistance. Cathy recommend running a load in drain and spin. Still could not duplicate issue. Tech recommended that if unit is vibrating or shaking could be Inner basket and suspension.
We serviced a
ADMIRAL WASHER
Model AAV7000AWW
Near Austin, Texas 78745
Robert
Job Details:
07/28/2021
"Arrived on job for complaints of washer not working. Found the transmission, brake rotor and spring will all need to be replaced. The pulley spinning freely brake rotor not locking in place and the basket not spinning and agitator not moving either.; ordrng 1 21002010 (brake rotor) and 1 35-6615 (ht trans s) and 1 WP21001910 (spring- br)"
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Austin, Texas 78749
Kevin
Job Details:
07/28/2021
Arrived on site Customer wants hinges moved to the left hand side of the dryer. Disassembled drawer and moved hinges and it is now opening from the left-hand
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, Texas 78741
Kevin
Job Details:
07/28/2021
Arrived on site and inspected refrigerator and found water droplets on the bottom of damper housing. Took pictures. Spoke with techline and they said condensation here is normal in a warm/humid environment. No further repair is needed and refrigerator is operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Marcos, Texas 78666
Andrew
Job Details:
07/28/2021
"Arrived on site to replace previously diagnosed heater. Verified heater was needed. Replaced, tested unit and heater is now engaging as designed. Also found no high drain loop installed. Advised customer to purchase drain extension as drain hose is too short to install high drain loop. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near New Braunfels, Texas 78130
Noah D
Job Details:
07/28/2021
"Arrived on site to inspect unit for not heating and making sparks, upon inspection found the units diode burnt and causing issues. Replaced diode and tested. No problems found. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Georgetown, Texas 78626
Tommy
Job Details:
07/28/2021
"Arrived onsite for range not igniting, upon arrival found unit was being grounded by pan in bottom drawer remove pan and tested unit. Unit is now operating as designed. Showed and spoke with customer about issue. Job Completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, Texas 78717
David S
Job Details:
07/28/2021
Arrived on site for oven combo not having any sound. I inspected The unit and work area. I found fault code f1e1 internal oven acu error. I replaced the control. And tested the 7nit. All functions on the unit are working and it is now making a noise on button presses and when the microwave is finished. Job complete.; ordrng 1 W11297728 (UI)
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JB0
Near Georgetown, Texas 78626
Tommy
Job Details:
07/28/2021
"Arrived onsite for range not operating, upon arrival found unit was operating as designed fell on service pointer W11354284B. Spoke with customer on it. Job Completed."
We serviced a
AMANA MICROWAVE
Model AMV2307PFS4
Near Liberty Hill, Texas 78642
Jonathan S
Job Details:
07/28/2021
Arrived on site to install previous diagnosed parts. Removed failed control and attempted to install new. Found no connection for humidity sensor on new control (see SD-pic). Verified part number through service matters. Will need to reorder part and inspected for correct connectors. Office to schedule when part has been verified as correct part. ; ordrng 1 W10849846 (CONTROL/ PLEASE VERIFI PART USING SD PIC )
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS
Near Leander, Texas 78645
Justin
Job Details:
07/28/2021
"Arrived on site for a cooktop that popped when using the front left burner. I tested the unit and found irregular flames on the front left and right burners. Upon further inspection I found the propane conversion done incorrectly on them. The larger orifice needs to be on the main or center hole on the burner, and the smaller orifice needs to be on the simmer or on the side hole of the burner. They were swapped. I also found the incorrect orifice sizes. The main burner needs a 0.99mm orifice and the simmer needs a 0.5mm orifice. I advised the customer on my findings and informed them they needed a licensed plumber to do the conversion. Other than this the unit was working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near New Braunfels, Texas 78132
Noah D
Job Details:
07/28/2021
"Arrived on site to inspect unit for spinning wildly and making noise, upon inspection found the unit with 2 overload codes, instructed customer on use and moved drain hose. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516AS0
Near Austin, Texas 78738
James
Job Details:
07/28/2021
Performed streem. Found unit is a Non serviceable unit. Interiror liner peeling and metal is rusting.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Andice, Texas 78628
Lou
Job Details:
07/28/2021
"Arrived on site to inspect microwave door not closing properly. Upon further inspection, I found the left side of the door not engaging the door switch and the microwave not turning on. I found the inner door panel warped and the left hinge screw stripped. I removed and replaced the left hinge and inner door panel and retested and unit is operating as designed. Job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Leander, Texas 78641
Jonathan S
Job Details:
07/28/2021
Arrived on site for dishwasher intermittently filling with water. Inspected unit and work area. Found dishwasher sharing drain with reverse osmosis (see SD-pic). Performed diagnostics mode and found fault code F6-E4 float switch. Found error caused by reverse osmosis sharing drain with dishwasher. Found all components operating as designed. No water leaks detected during service. Spoke with customer on user care guide and soap usage with a home water softener.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, Texas 78641
Kayman
Job Details:
07/28/2021
Arrived onsite to install previously diagnosed parts. I installed the console and tested unit. The unit is working as designed and no gas leaks were detected during time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, Texas 78739
Leonardo
Job Details:
07/28/2021
Arrived on site to test unit for f8e4. Found broken float no water in float. Replaced float test unit and unit test good job complete; ordrng 1 W11416460 (Vent) and 1 W11407411 (Inlet water)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near Leander, Texas 78641
Kayman
Job Details:
07/28/2021
Arrived onsite for dishwasher with broken racks wheels. Upon arrival I confirmed the complaint that both adjusters have broken wheels. The customer agreed so I replaced the adjusters
We serviced a
MAYTAG DRYER
Model MGD8630HW2
Near Austin, Texas 78731
Matthew
Job Details:
07/28/2021
"Arrived onsite to replace previously diagnosed parts. Replaced motor, wheel and use sound pads for metal on metal potential. Tested unit and unit is functioning properly. Customer approved. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS0
Near Austin, Texas 78753
Scott
Job Details:
07/28/2021
Arrived on site for erratic heating when youre using the oven. Found igniter was failing . Replaced igniter . Ran preheat all checked normal. Let it cycle a few times . Consistent on igniting . No gas leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, Texas 78757
Matthew
Job Details:
07/28/2021
Arrived onsite for failing freezer handle. Upon inspection found handle failed. Replaced handle and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Seguin, Texas 78155
Noah D
Job Details:
07/28/2021
"Arrived on site to inspect unit for to allowing water to be dispensed. Upon inspection found the unit had a clogged filter, removed filter and all functions returned. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, Texas 78130
Noah D
Job Details:
07/28/2021
"Arrived on site to inspect unit for broken plastic parts, upon inspection found the track stop missing and dispenser broken, replaced both and tested heat. No problems found. Spoke with techline Sr # 7731359391 Chris and was told unit is working to spec. Complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Florence, Texas 76527
Lou
Job Details:
07/28/2021
"Arrived on site to inspect washer with coating peeling off. Upon further inspection, I found the basket with a large 3 inch by 2 inch rust spot on the inside (photos). I advised the customer that I would order another basket and the office will schedule return service due to the availability of the part. I am ordering the basket and drive hub and office to schedule return service. Unable to to test the unit due to the city had the water turned off due to replacing a water meter. No water leaks observed during service.; ordrng 1 W10554251 (Basket) and 1 WP389140 (Drive hub)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near McGregor, Texas 76657
Tyler
Job Details:
07/28/2021
Arrived on site for washer not agitating correctly or clean in the clothes. Upon arrival any diagnostics and found an F7E6 error indicating a motor fault circuit issue. Upon further inspection of the unit found that the actuator had come loose and popped out of place it was never mounted properly I ended up re-mounting and re-positioning the actuator and then reassembled and tested the unit and verified the actuator is no longer shifting out of place informed customer findings and found unit is now fully functioning as designed with no leaks during repairs call complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Waco, Texas 76707
Jonathan M
Job Details:
07/28/2021
Arrived on site for a dryer that has no heat. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested all heating components and found all working as designed. Tested voltage going across the heater and found intermittent voltage. Tested voltage going from the connector side at the heater coming from the centrifugal switch and found the varying voltage. ; ordrng 1 279827 (motor!dryer)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Temple, Texas 76502
Tyler
Job Details:
07/28/2021
Arrived on site for microwave not functioning correctly. Upon arrival customer stated unit never stopped heating but if run for over two minutes the heating would quit and microwave would feel hot to the touch all over. Upon further inspection I found unit heating on a minute test fine. I uninstalled microwave and found the installers had IMproperly mounted and damaged the vent cover between microwave and flooring of upper cabinet the microwave mounted to. The damage had impressed upon the exhaust fan not allowing it to vent correctly and causing to much heat build up in unit over all. I was able to readjust and properly mount covering and I find fan motor to prevent any further problems. After running two different 10 minutes ice bowl heating tests I found unit is no longer failing prematurely and isnt over heating. Showed customer results and she is pleased with functionality. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model KUDI01TJWH1
Near Copperas Cove, Texas 76522
Al
Job Details:
07/28/2021
"Arrived on site for a dishwasher not accepting selections. Attempted to get the unit to malfunction, but found ALL functions of the unit tested properly.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Belton, Texas 76513
Tyler
Job Details:
07/28/2021
"Arrived on site for washer needing previously diagnosed gearcase, slider, etc. upon arrival I verified gearcase failure and during disassembly I found magnet strip from slider assembly loose from slider wheel. After installing needed parts I reassembled and tested washer. Found ui and ACU operating as designed. Found intels valve and pressure regulation functioning. Unit no longer makes abnormal noises during agitation. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Killeen, Texas 76543
Al
Job Details:
07/28/2021
Arrived on site and inspected French door refrigerator with moisture leaking onto the freezer door gasket. Checked all gaskets and found all were operating as designed. After a closer look I discovered and photographed an air gap between the refrigerator and freezer compartment that simply needs to be sealed with silicone. Ordering silicone #8201711 to complete the repair. Office to schedule return services. Needs more work ; ordrng 1 8201711 (Clear Silicone)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, Texas 78744
Jacob
Job Details:
07/28/2021
Arrived onsite for unit not making ice. Looked at the unit and found that the ice maker is working but saw that the fill tube was blocked with ice. Removed ice. Let tenant know to allow the unit some time to make ice. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYSA
Near Meridian, Texas 76665
Jonathan M
Job Details:
07/28/2021
"Arrived on site for a dishwasher that?s not filling with water. Inspected unit and work area. When the unit through diagnostics and found no stored error codes. Tested voltage going to the valve and found proper voltage but the valve not drip pulling in water. Remove the valve and found sand and debris inside of the filter of the valve. Replaced water valve and tested the unit. The unit began working as designed.Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWBM00
Near Pflugerville, Texas 78660
Wesley
Job Details:
07/28/2021
Arrived onsite and found unit filter head pins worn down and not allowing good flow. Replaced filter head. All checks good. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MHW7000XG2
Near Austin, Texas 78701
Kevin
Job Details:
07/28/2021
"Arrived on site and inspected washer and found saved error code F6E1, attempted to run diagnostic cycle and drum is not turning. after replacement began a normal cycle and washer is progressing through load properly and motor is running again, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, Texas 78735
Leonardo
Job Details:
07/28/2021
Arrived on site to test unit for burners not igniting. Test unit and found bad module. Replaced module test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, Texas 78641
Kayman
Job Details:
07/28/2021
Arrived onsite for wall oven with control panel doing weird things like cycling without touch. Upon inspection I found no stored error codes. The customer stated the issue went away after doing a power cycle. I tested preheat and the unit heated as designed. I advised on the importance of getting the unit connected to WiFi. The unit is working as designed at this time. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Volente, Texas 78641
Kayman
Job Details:
07/28/2021
Arrived onsite for refrigerator no power. Upon arrival I confirmed the complaint. I accessed the top panel and found the on/off switch half way flipped towards off.. I reset the switch and the unit restored power. I monitored amp draw of the compressor and it got up to 2.9. I advised the customer to monitor the unit over the next 24 hours to ensure it restores to proper temps. The unit is working as designed at this time. Job complete
We serviced a
LG DRYER
Model DLE4970W
Near Georgetown, Texas 78633
Lou
Job Details:
07/27/2021
"Arrived on site to inspect dryer noises. Upon further inspection, the customer turned the unit on and it began to make the noise immediately. I raised the top panel to find the terminal block cover had fallen off and was bouncing around on the drum. I secured the cover back on the back panel and tested and the unit is operating as designed.
We serviced a
GE WASHER
Model QTWN2800D1WW
Near Austin, Texas 78758
David S
Job Details:
07/27/2021
Added on in home. The washer is tearing up the comforter. I inspected the unit and work area. I found not damage or sharp points on the wash basket. I pulled the agitator and found no rough or sharp spots underneath. I found the agitator fins are very flexible and catch when you run something underneath them. I suspect the comforter was caught on those fins when it tore. The unit is working as designed.
We serviced a
GE REFRIGERATOR
Model GSH25JSDBSS
Near Georgetown, Texas 78633
Lou
Job Details:
07/27/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the defrost element and bimetal failures, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Austin, Texas 78758
David S
Job Details:
07/27/2021
"Arrived on site for fridge not cooling. I inspected the unit and work area. The unit was moved to an electrical closet that has ac. I found the unit off. I plugged the unit in and tested amperage at the compressor and found .3 amps. I let the unit run for 15 minuets and found it not cooling or forming a frost pattern. I am ordering a sealed system. Evaporator, compressor, uv dryer and access valve. The office will reschedule when we have an eta on parts.; ordrng 1 Sealedsystem (Sealed system) and 1 W11126760 (Compressor) and 1 W10843121 (Uv dryer) and 1 W10836706 (Evaporator) and 1 WPW10143759 (Access valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Georgetown, Texas 78628
Jonathan S
Job Details:
07/27/2021
"Arrived on site for washer not filling with enough water. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no fault codes stored. Ran automatic test mode and found water connection backwards. Corrected water to unit and tested operation. Found water level correct and components operating as designed. No water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Waco, Texas 76711
Jonathan M
Job Details:
07/27/2021
Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. The customer advised that the prior repaired and fixed the freezer portion of the unit but the refrigerator portion remains a problem. Tested the unit and found the damper control not opening and closing properly.Was advised we would need to submit the unit to research for parts. Office will need to order a damper control and main control for repair. Please contact the customer when parts are made available. ; ordrng 1 RESEARCH (DAMPER CONTROL AND MAIN CONTROL)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Austin, Texas 78703
Jacob
Job Details:
07/27/2021
Arrived onsite for unit not staying on. Unit was running but was not at temperature set. Showed 44 in the freezer and 56 in the refrigerator. Suggested that the control may be bad and causing the unit to shut off after a certain amount of time running. Looks at the control and found that something from the control had burned up and had scorch marks on the inside. Replaced control. Unit turned on with no issues. No issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Georgetown, Texas 78626
Cliff
Job Details:
07/27/2021
Arrived on site to diagnose a microwave that isn't heating. Found failed diode and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, Texas 78626
Cliff
Job Details:
07/27/2021
Arrived on site to diagnose an oven that is not responding to user input. Found no errors saved in diagnostics and all functioning properly at this time. Advised homeowner on findings and adjusted calibration setting for accuracy.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Copperas Cove, Texas 76522
Al
Job Details:
07/27/2021
Arrived on site and inspected washer not responding to touch commands. Found the customer had several f2e1- stuck key errors stored in diagnostics error codes. Preformed the encoder test to unstick the stuck key. Unit now operating properly without any delays. Job completed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Manor, Texas 78653
Matthew
Job Details:
07/27/2021
Arrived onsite for failing door handles. Upon inspection found freezer door handle failed. Replaced handle. Fridge door need adjustment. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, Texas 78751
Luis
Job Details:
07/27/2021
"Arrived on site for water leaking. Found fill tube frozen,removed upper grill gained access to upper section of fill tube found plastic rubber on fill tube split ordering a new fill tube return date ; ordrng 1 W11212166 (Fill tube) and 1 WP2300868 (5/16 union) and 1 WP2198677 (1/4 union)"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS02
Near Austin, Texas 78744
Kevin
Job Details:
07/27/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Cedar Park, Texas 78613
Justin
Job Details:
07/27/2021
Arrived on site to install previously diagnosed parts. I installed both the filter heat and water tube. I then tested the unit with the filter head and valve exposed to assure there were no leaks present. No leaks were observed.The unit is now working as designed.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Waco, Texas 76708
Jonathan M
Job Details:
07/27/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Tested voltage between the tan and white wire and orange and white wire. Found 120 V present. Tested voltage between the tan and white wire and the black and white wire and found no voltage indicating a bad control board. Replaced the control and tested the unit again. Found voltage present at that time. Ran the unit for 15 minutes and found the auto sensing cycle counting down and working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Round Rock, Texas 78681
Tommy
Job Details:
07/27/2021
"Arrived onsite for dryer not drying, upon arrival found unit heating and sliding as designed but unit air flow off due to clogged ducts, recommended getting ducts cleaned. Job Completed."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, Texas 78758
Scott
Job Details:
07/27/2021
Arrived on site for strike breaking off . Replaced strike . Tested unit all checked normal. No water leaks detected at time of service. Job complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814QW1
Near Killeen, Texas 76549
Al
Job Details:
07/27/2021
"Arrived Brook on site to install previously ordered evaporator motor. . Installed the evaporator fan motor and will order the fan blade. Needs more work. Needs authorization.; ordrng 2 242219302 (EVAP FAN BLADE)s, states that autho needed"
We serviced a
GE COOKTOP
Model JP356SM3SS
Near Killeen, Texas 76542
Al
Job Details:
07/27/2021
"Arrived back on site to install previously ordered parts. Removed and replaced the cooktop and found the selector switch was severely burned and wouldnt stay inserted inside the required hole. The switch was so brittle it fell apart. Unit will require WB24T10115 selector switch and authorization to complete the repair. Needs more work ; ordrng 1 WB24T10115 (Switch Selector), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Austin, Texas 78729
Justin
Job Details:
07/27/2021
"Arrived on site to install previously diagnosed parts per techline. While removing the pressure hose I found a lot of water build up in the air trap. I found the air trap attached to the drain bellow, therefore this should be as designed. I installed both parts and then plugged the unit back in. The error codes were still present. I unplugged the pressure hose from the trap and tried it again, but still the same error code. Upon further inspection I found no issues with any harness. I did find that the lines from the valve were pinched and I corrected this. The error still occurred. I called techline and spoke to Andrew, I informed him on my findings. I kept the same SR# 773140962. Andrew recommend replacing the CCU, for it could be reading the pressure switch incorrectly. I am ordering the control and the office will need to reschedule.; ordrng 1 W11455206 (CCU)"
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Austin, Texas 78704
Jacob
Job Details:
07/27/2021
"Arrived onsite for unit leaking water and had gotten on to the floor. Looked at the unit and saw that there was some water marks coming from the front door of the unit. Looked at the bellow and the door. There was some debris in between the glass and the bellow, removed debris. Looked at the inside of the bellow and everything looked good. Tested unit through a quick cycle. No leaks from the front of the unit. No issues at this time. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG515S0JS0
Near Austin, Texas 78748
Leonardo
Job Details:
07/27/2021
"Arrived on site to test unit for left front burner not working. Found bad igniter, replaced burner head and cap test unit and unit test good job complete."
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Temple, Texas 76504
Tyler
Job Details:
07/27/2021
"Arrived on site for washer not functioning. Upon arrival I entered diagnostics and found the following errors: F7e9, f1e2, f7e4, f7e8,f0e3. After further inspection found ACU functioning but underneath unit I found rotor had fallen off and was missing mounting screw. Also found a lot of oil covering rotor inside and out. Gearcase was broken causing rotor to spin freely without moving inner basket assembly (including agitator). At this time unit will need partial rebuild including but not limited to gearcase, rotor/stator, clutch, slider, etc. Office to reschedule once availability of parts is known. ; ordrng 1 W10625252 (Screw) and 1 W11093899 (Agitator) and 1 W11185701 (Gearcase) and 1 W10897050 (Stator) and 1 W10905022 (Clutch) and 1 W10734521 (Slider assembly) and 1 W10897040 (Rotor) and 1 W10636382 (Screw) and 1 W11218170 (Thruster) and 1 W11551646 (Spanner nut)"
We serviced a
MAYTAG WASHER
Model MTW6600TB0
Near Seguin, Texas 78155
Noah D
Job Details:
07/27/2021
"Arrived on site to inspect unit for not spinning quietly, upon inspection found the unit did make a loud growl when spun
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Seguin, Texas 78155
Noah D
Job Details:
07/27/2021
"Arrived on site to inspect unit for not making enough ice, upon inspection found the units control not working correctly, replaced control and tested. Complete"
We serviced a
WHIRLPOOL DRYER
Model CSP2940HQ0
Near New Braunfels, Texas 78130
Noah D
Job Details:
07/27/2021
"Arrived on site to inspect unit for not allowing a coin return. Upon inspection found the coin drop clogged, cleared and tested. No problems found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Andice, Texas 78628
Jonathan S
Job Details:
07/27/2021
"Arrived on site for refrigerator diffuser making a loud popping noise when opening and closing and doors not aligned. Inspected unit and work area. Found RC door setting lower than FC. Performed diagnostics mode and tested diffuser and found motor at fault. Removed failed diffuser and installed new. Adjusted RC door and tested door operation. Per diagnostics mode and tested diffuser. All tested good, no water leaks detected. Spoke with customer on service performed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, Texas 78754
Matthew
Job Details:
07/27/2021
Arrived onsite for microwave damaged. Upon inspection found damaged bottom panel. Will need to order replacement. Office to reschedule. ; ordrng 1 W10245196 (base)
We serviced a
SAMSUNG DRYER
Model DV50K8600EV/A3
Near Spicewood, Texas 78669
Robert
Job Details:
07/27/2021
Arrived on job for complaints of frost noise and no heat found thermistor open and idler causing noise. ; ordrng 1 DC32-00007A (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Georgetown, Texas 78628
Lou
Job Details:
07/27/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that they just turned the breaker back on and they can hear a clicking noise and the compressor tries to come on, but it wont. I removed the back cover and heard the start device kick on and the compressor came on but turned off immediately. I removed and replaced the start device (overload) and plugged the unit back in and the unit came on as soon as I plugged it in. I advised the customer of my findings. No water leaks observed during service, job completed."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NS0A
Near Austin, Texas 78721
Jacob
Job Details:
07/27/2021
"Arrived onsite for unit not pump water to get the dishes wet and had an issue with the water coming back into the unit after a drain cycle and smells. When testing the unit to drain. Noticed the water did come up in the sink, indicating that the garbage disposal was backed up and water going back into the unit. Put water in and drained and flushed the garbanzo disposal and water is draining correctly. Upon testing the unit for water not pumping around to wash. Tested and noticed no water was hitting the door or spraying. Let customer know that the motor and pump assembly with the 2 rings need to be replaced.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Georgetown, Texas 78626
Cliff
Job Details:
07/27/2021
Arrived on site to diagnose a washer that is making unusual noise. Found drain line knocking against back of unit and rerouted line. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Elgin, Texas 78621
Matthew
Job Details:
07/27/2021
"Arrived onsite for range error code F3E0 oven temperature sensor faulty. Replaced sensor. Did not correct issue. Replaced control board due to clicking, did not correct issue. Called tech line for assistance. Tested sensor and harness to control on P3. Sensor is reading good. Set to bake and immediately triggers at temperature. Tech line says bad control. SR#7731351756. Need to order and replace control. Ordering wire harness just in case. Office to reschedule.; ordrng 1 W11416047 (MAIN WIRE HARNESS ) and 1 W11528177 (CONTROL )"
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS02
Near Austin, Texas 78703
Luis
Job Details:
07/27/2021
Arrived on site replaced sensor and main control powered unit on compressor and fans powered on.
We serviced a
JENN-AIR OVEN
Model JJW2430DS00
Near Austin, Texas 78703
Jacob
Job Details:
07/27/2021
Arrived onsite to replace UI console. Replaced console. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Pflugerville, Texas 78660
David S
Job Details:
07/27/2021
Arrived on for washer making a loud grinding noise. I inspected the unit and work area. I found the unit un-level and wobbling. I inspected the shocks and found them in good condition. I put the unit through a spin cycle full of clothes and towels. I lever the unit at the stand it was on while spinning until the unit stopped wobbling out of control. The unit is no working as designed job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM1
Near Austin, Texas 78728
Wesley
Job Details:
07/27/2021
"Arrived onsite and installed unit operating without being able to be drained because of plug from disposal. Removed plug, Advised customer on repair. All checks good. Unit is now operating as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Round Rock, Texas 78665
David S
Job Details:
07/27/2021
"Arrived on site for dryer not drying. I inspected the unit and work area. I gained access to the interior of the dryer and tested the sensors, I found the outlet thermistor out of range. I replaced the thermistor. I reassembled the unit. And did a vent test. I found the unit has good air flow while on the exterior vent. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, Texas 78738
Luis
Job Details:
07/27/2021
"Arrived on site for cooling complaint. At time of visit compressor and fans not running,power cycled unit compressor and fans powered on replaced main control,powered unit on compressor and fans powered on."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Austin, Texas 78721
Jacob
Job Details:
07/27/2021
"Arrived onsite for unit not putting in water. Tested the unit and found that the unit was stuck in drain mode. Upon further inspection, found that the breathing tube had a kind in it and the control was stuck. Un kinked the hose and replaced control. Tested the unit. Unit tested good. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, Texas 78732
Robert
Job Details:
07/27/2021
Arrived on job for complaints of refrigerator not working. Found frost in freezer top of door damaged will not seal properly and brackets damaged from frost will need them replaced too. Will need authorization to complete repairs. ; ordrng 1 LW10547320 (dor-fip ss)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, Texas 78626
Lou
Job Details:
07/27/2021
"Arrived on site to inspect dishwasher burning odors. Upon further inspection, customer advised that they smell something burning at the end of the cycle. I found a few burn spots on the element. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed and element is showing 7-9amps during wash and drying cycles. I removed the outer door panel and inspected the control and found it good. Due to the burn spots on the element, I am ordering the element and office to schedule return service No water leaks observed during service.; ordrng 1 W10518394 (Element)"
We serviced a
GE REFRIGERATOR
Model GSE25HGHBB
Near Hutto, Texas 78634
Tommy
Job Details:
07/27/2021
"Arrived onsite for refrigerator light not coming on. Found bulb was dying out receiving voltage just not coming on brightly
We serviced a
JENN-AIR MICROWAVE
Model JMV8208CS6
Near Austin, Texas 78734
Leonardo
Job Details:
07/27/2021
Arrived on site to replace light harness. Replaced harness test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Manor, Texas 78653
Matthew
Job Details:
07/27/2021
Arrived onsite for microwave/oven combo control panel not functioning correctly. Found unit screen would freeze and touch panel would not respond. Reset unit and controls are currently responsive. Recommended customer connect unit to WiFi to allow updates to take place and avoid glitches. Also gave customer WiFi team support contact info.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN608ESS01
Near Georgetown, Texas 78628
Jonathan S
Job Details:
07/27/2021
"Arrived on site for refrigerator FC light out again. Customer is concerned with LED module that continues to fail. Inspected unit and work area. Found FC right top failed. Contacted Whirlpool tech support and spoke with Drew. He stated to insulate connection to LED module. Removed failed LED module and added insulation to connector. Installed module and tested operation. All tested good, no water leaks detected during service. Spoke with customer on service performed. (Sr#7731348437)."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Hutto, Texas 78634
Tommy
Job Details:
07/27/2021
Arrived onsite for washer not operating as designed making clanking noise. Found unit actuator out of place. Removed and reinstalled. Unit will require a new actuator reinstalled to work in the mean time.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, Texas 78727
Justin
Job Details:
07/27/2021
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, Texas 78727
Wesley
Job Details:
07/27/2021
Arrived onsite with JM and replaced latch to repair failed latch symptom. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Austin, Texas 78758
Scott
Job Details:
07/27/2021
Arrived on site . Replaced tub. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete
We serviced a
MAYTAG WASHER
Model MHW8630HC1
Near Georgetown, Texas 78628
Lou
Job Details:
07/27/2021
"Arrived on site to inspect washer detergent dispenser holding water. Upon further inspection, I found the dispenser with a little water in the reservoirs. The customer advised that the detergent reservoir has been completely full. Per service pointer W11504923, the dispenser must be replaced. I removed and replaced the detergent dispenser and retested. Unit is operating as designed. No water leaks observed during service, job completed."