"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found moisture built up on the ice maker fascia and ice bin door gasket. I placed the unit in diagnostics and checked error codes for the ice maker in test 56 and found E2-motor lost position. I tested the fascia heater in test 76 and found no voltage getting to the heater. I tested continuity to the heater and its good. I pulled the unit out and removed and replaced the hv control and retested the ice maker and ice maker fascia heater and the heater is getting 123V and in test 56, there no further error codes to the ice maker. I advised the customer of my repairs. Unit is operating as designed. No water leaks observed during service, job completed. WPW10675033"

"Arrived on site for dented door. Upon arrival, inspected unit and found dent on lower end of RC door. Ordering RC door and nameplate. Office to reschedule ; ordrng 1 LW10912313 (RC door) and 1 W11223753 (Name plate)"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that they think the noise is coming from the diffuser. I placed the unit in diagnostics and tested the diffuser in test #3 and when the diffuser door began to open the customer identified the noise. I also found the unit not leveled and a different humming noise coming from either the condenser coils or from the back of the unit at the compressor. I removed and replaced the diffuser and pulled the unit out to find the access valve on the compressor was resting against the back metal cover and making the vibration/humming noise. I adjusted the sealed system tubing at the back near the compressor and the noise stopped. I put the unit back in its space and leveled the unit and unit is operating as designed. No water leaks observed during service, job completed. W11236851"

"Arrived on site to install previously diagnosed and ordered parts. Due to the upper and lower spray arm failures, I removed and replaced the spray arms and tested. Unit is operating as designed. No water leaks observed during service, job completed. W10837249, WPW10498900"

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing error code F7E9-locked rotor. Cleared the code and continued with testing and the unit operated as designed; however, the washplate is making an abnormal noise and the tub assembly is shaking. I tilted the unit back and found the rotor bolt was missing and laying on the floor (photo). I removed the rotor and found a small amount of gearcase oil on the slider and clutch. I removed and replaced the gearcase, slider and clutch and calibrated the unit. Retested in diagnostics and unit is operating as designed. I adjusted the leaving feet to level the unit. Also noticed during service, an odor of vinegar. Customer advised that they use vinegar as a softener and I recommended they didnt use it directly into the unit as it will deteriorate rubber seals and some metals, which I found some rust around the bleach cup (photo). No water leaks observed during service, job completed. W11449841, W10754448, W10734521"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis I installed the handle studs/screws and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11157086, W10826179-2x"

"Arrived on site to inspect wall oven control panel not responding. Upon further inspection, I found the panel display flashing the manufacturer name then the do not disconnect power symbol. I cycled power at the breaker in an attempt to reset the controls and it continued to fail. I removed and replaced the control panel and programmed the unit and tested. Unit is operating as designed. I assisted the customer in connecting the unit to WiFi via the Whirlpool app on their phone and retested. Unit continues to operate as designed. Job completed. W11600370"

"Arrived on site to install previously diagnosed and ordered parts. Due to the left rear orifice holder mounting screw head shearing off and the base remaining in the orifice holder, I removed and replaced the orifice holder and installed two new screws. Reassembled the unit and tested and it is operating as designed. No gas leaks detected during service, job completed. W11699921-2x, W10674918"

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised that the ice maker made ice for about three days then stopped again and there is moisture/condensation build up on the front of the ice maker (fascia) and running down the ice bin door. Based on the parts ordered, I dont feel the entire issue has been explored. I found the ice bin door has been replaced before and there is moisture on the top of the ice bin and ice bin gasket and on the bottom of the gasket. I found moisture build up on the ice maker fascia as well. I placed the unit in diagnostics and tested the fascia heater in test 19 and found it getting 124V. I tested continuity to the heater and found it open telling me the fascia heater has failed which is one reason there is moisture built up on the fascia. I closed the left RC door and inspected the ice bin door gasket and found the bottom right corner nearest the left side wall is rolling causing an air gap (photo). While in diagnostics, I tested the ice maker in test 57 and it was making a loud noise during harvest and in test 56 it is showing error code E5-ice maker thermistor bad. I tested the ice maker fan in test 36 and it is operating as designed. And, tested the fill tube in test 45 and the ice maker filled with water. While testing at the UI, I found the UI not chiming when pressing the keys. I notified in house tech support of my findings since previous tech had ordered parts. Due to my findings, I am ordering the ice bin door, ice maker fascia, hv control, UI, and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 11/21/24 (SP). Will return with all pre-ordered parts. No water leaks observed during service, job completed. No parts installed today.; ordrng 1 W11637688 (Ice maker fascia) and 1 W11224256 (Hv control) and 1 W11171728 (Ice bin door) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 W11636544 (UI)"

"Arrived on site. Per tech support replaced compressor assembly,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on ran compressor test,compressor powered on checked low side pressure good. Used w11506635,w10841139"

"Arrived on site for no ice. Icemaker not running through a forced harvest,replaced icemaker ran harvest test passed,icemaker did not fill with water valve not getting energized,removed compressor cover ran harvest test passed,during fill valve losing power with movement through fuse on purple wire diagnosed unit will need a harness as well,ordering a new harness. Used w11700250; ordrng 1 W11609465 (Wire harness)"

Arrived onsite for unit not starting a cycle. Inspected and found lid strike broken in half and not engaging latch. Ordering strike. Customer needs earliest available appointment. Office to confirm availability as customer was not home during visit. ; ordrng 1 W11457841 (Strike)

"Arrived on site for no lights. Diagnosed defective led modules,replaced all led modules lights working as designed. Used 2 wpw10515057,wpw10515058"

"Arrived on site ,replaced belt switch W11247665. Unit is now performing normally. Job complete"

Arrived on site for washer machine not draining. Inspected unit at the drain pump and found wire harnesses snapped. Repaired wire harness and tested. Ran test cycle and a normal cycle. Unit is running normal as designed. If called back out with same issue return with new wire harness. Job completed

On arrival verified complaint of noise and no spin. Noise in dryer is rollers and belt. Unit will need repair kit. Washer is not agitating correctly due to damaged agitator. Unit may need a gearcase after agitator replacement. Ordering both agitator complete 285565 and gearcase w11454741. Reschedule for 2 call count due to job type. Office to reschedule. Customer requests 11/21; ordrng 1 W11454741 (Gearcase) and 1 285565 (Agitator complete)

"Arrived on site to replace faulty gear case. Upon disassembly found that wash plate,bolt,cam and gear case needed to be replaced. Replaced all parts reassembled and tested. Unit is now working as designed and no leaks present at this time. Job completed"

On arrival verified complaint of no heat and noise. Ran cycle and mag is buzzing. Replaced diode and mag now buzzes worse. Will need to replace mag on return. Office to reschedule when mag is available installed w11256462; saved tckt

On arrival verified complaint of f7e1 error code. On inspection found broken wire harness to cap. Unit will need a wire harness and clip per SP w11750573. Ordering w11284522 and reschedule for 11/20; ordrng 1 W11284522 (Wire harness clip)

"Arrived on site to test unit for not spinning. Upon arrival customer stated previous repair did not fully fix the issue, still not spinning clothes out. Tested unit, when running a drain and spin unit would not reach targeted speed. Inspected under the unit components, found rotor bolt has seized to the gear case. Had to drill out the bolt, found wear on both the clutch and slider. Recommend replacing gear case, clutch, slider, and control. Contacted claims thread for autho, replaced gear case (W11449841), clutch (W10754448), slider (W10734521) and control (W11419171). Tested unit, all components are properly engaging and unit is now reaching targeted speed and spinning clothes out. Unit is running as designed, no leaks detected, job complete."

"Arrived on site for washer jumping to end cycle after barely agitating. On arrival found no errors but found capacitor and actuator both had broken and replaced both with W11395618 cap, w11481722 actuator. Retested washer and found it complete cycles as designed with no leaks. Call complete ; ordrng 1 W11395618 (Cap from 430915/ross)"

Arrived on site for ice machine not making ice. On arrival found water pressure reduced and valve wasnt passing water through properly. Replaced valve w10881366 and tested unit then found hosu8mg wouldnt seal to filter and would slightly leak when filter was removed. Ordering W11266112 housing and rescheduled customer for 11/20/24; ordrng 1 W11266112 (Housing)

Arrived on site to test unit for no ice production. Found feeler arm was warped and getting caught on ice mold tricking unit into thinking bin was full. Replaced ice maker(W11455232). Ice maker completed harvest properly. Unit is now working as designed. No leaks detected. Job complete

"Arrived on site and replaced previously diagnosed drawer assembly(includes detergent level sensor)(W11621181), detergent pump(W11596130) and drawer(W11413340). Unit now working as designed. No leaks detected. Job complete."

"Arrived on site for burning smell in oven, removed from wall. Removed covers. Ran microwave and found burning from sensor connection behind the filter board. Replaced wire harness which includes sensor. Verified operation. Call complete"

Apartment 727. Arrived on site for light not working. Confirmed door switch is broken and staying in closed position. Per office ok to proceed with repairs replaced switch. Verified operation. Call complete.

Arrived on site to test unit for light not turning off and blowing bulbs. Found relay stuck on control. Called safety and was advised customer would be responsible for cost of repair. Customer stated she will be purchasing new unit. No parts replaced at this time. Job complete. SR7740266686

"Apartment 924. Arrived on site for washer not completing cycle and leaving clothes very wet. Unit was unplugged. Starts drain pump when plugged in. Found f1e1, f3e1, f2e1. Unable to run any test as drain pump starts again. Blew through pressure hose to ensure it is not clogged. Replaced control. Recalibrated and verified operation. Call complete. W11607637"

Arrived on site to test unit for tripping breaker when oven in use. Removed ground wire from terminal and heated unit to 500?. Powered unit off and reattached ground wire and heated again to 500?. Documented with Techline and no other parts recommended at this point. If breaker continues to trip while oven in use advised breaker would need to be replaced. No parts replaced at this time. Job complete. SR#7740336327

"Arrived on site for oven tripping breaker. Voltage coming in is rd-bk=211, each to white= 122v each to G= bk-122, rd-g=123, wh-g= 0 v. Replaced control, and both elements. Bake element pulls 8 amps. Broil pull 12 amps. Voltage at element is 208 when activated. Called tech support. File# 7740335686.:"

Arrived on site for machine not working. Shows f8e4. Customer has to cut power. Found f8e4. Inspected and found water in overflow tray. Ran diagnostics. No leaks. Pulled from center and removed door panel. No leaks found. Found cabinet seal warped. Causing door not to seal properly on left side. Used heat gun to properly form gasket. Verified operation. No leaks.

Arrived on site to test unit for freezing items in RC. Found diffuser not responding. Replaced diffuser assembly(W11645127) and when trying to plug in noticed pin to blue wire was bent and preventing proper contact in molex connections. Bent pin back into place and verified diffuser now opening and closing as designed. No leaks detected. Job complete.

Arrived on site to test unit for deli drawer handle falling off. Found handle studs were loose. Secured studs and handle. Unit now working as designed. No parts replaced at this time. Job complete.

Arrived onsite for washer making grinding noise. Customer stated that now the unit will not spin or agitate. I checked the bottom of the unit and found belt debris present. I pulled off the cover and the belt came off with it. I found the cam nut loose and allowing play on the cam up and down. This play caused the belt to fly off and grind against the pulley. I replaced the cam and belt and tested unit. Unit is now operating with no issues and operates as designed. No water leaks present at time of service. Call complete. Installed W11239857 BELT AND W10721967 SPLITCH ASSM W.

Arrived onsite for dishwasher panel bowing out. I confirmed the panel was bowed. I replaced the panel and ui control as I saw moisture around the control indicating it has gotten wet. After replacing both parts unit is running as designed. No water leaks present at time of service. Call complete. Installed W11632709 panel-ui and W11460908 Console.

Arrived onsite for refrigerator not making ice.-7 Freezer 38.4 RC. Temps checked good and no error codes present. All sources lead to icemaker not working correctly. I replaced the icemaker and advised the customer he should see a bucket of ice between a day and a half. No water leaks present at time of service. Call complete. Installed W11658802 ICEMAKER.

"Arrived on site for washer not draining. Found tub of water . Removed water , found wire harness broken to pump motor . Replaced lower harness W11643701. Ran diagnostics all checked normal. No water leaks detected. Job complete"

"Arrived on site for fridge not making ice . Tried reset button ,IM not responding . Replaced icemaker W11700250. Ran harvest , IM a harvested and filled . No water leaks detected at time of service. Job complete ."

Unit 11a2Arrived on site for oven not heating . Ran diagnostics no error codes . Found thermal fuse has failed . Elements test normal. Replaced fuse WP8304452. Ran preheat . All checked normal. Job complete .

"Arrived on site , replaced transformer W11672685. Unit is now heating to wp specs . Job complete ."

"Arrived on site for 8-4 error code . Found water in driptray . Ran diagnostics wash got 8-4 ,10-2 error code . Found during test wash excess soap foam . No leaks detected. Ran couple cycles on normal. No leaks detected, tried flushing out soap . Advised customer on rising off any dish soap off before putting in dishwasher . Instructed on running a cleaner every once in a while . No leaks detected at time of service . No parts installed . Job complete"

Arrived onsite for dryer not drying clothes. Upon arrival I checked temps with the vent on and found it to reach 159 and when cycled off it would drop very slowly. I checked temps with the vent off and found the dryer to hit 179 and then when dropping it would drop much quicker. I inspected the outside vent and found lint all around the exit. Customer will need vent cleaned and advised them of getting a flap installed instead of the screen. Call complete. No parts installed.

Arrived onsite for washer with water constantly trickling. Upon arrival I found a F8E3 overfill error present from the valve weeping and a F8E1 NO FILL. Present I confirmed the cold water was backed up on the valve not allowing proper wash to occur. I replaced the Valve and Waterline switch. Unit now operates as designed. No water leaks present at time of service. Call complete. Installed WPW10448876 SWITCH-WL AND W10599356 VALVE.

"Arrived on site for 6-1 error code . Controls are not responding . Checked ui to control connections , no change on ui. Found some moister on control . Also found vent gasket not positioned correctly . Fix foam gasket . Replaced UI control W11632709 . Ran diagnostics. 6-1 error code . Cleared error code. DW passed wash test . Ran normal cycle to clean out soap pod . No water leaks detected. Job complete"

Arrived onsite for microwave making loud noise and not heating. I inspected the inside of the unit and found the diode had blown. I took a picture of the diode. I replaced the diode and the unit now sounds as designed and heating as designed. Unit is now functioning as designed. Call complete. Installed W11256462 Diode.

On arrival verified complaint of control locked. Unit will not unlock despite multiple commands to do so. Attempted power reset and still is stuck in a loop. Replaced console and set up for customer. Unit is now functional and unlocked. Job complete installed w11600370

"Arrived on site to test unit for tripping breaker, tested unit found door switches shorted, replaced interlock and tested, unit is now running as designed job complete W11033422"

"Arrived on site to replace previously diagnosed FC door, replaced door and used fitting to attach water lines, gaskets are sealing good, advised customer to give it 24-48 hours for ice production to resume, unit is now running as designed, no leaks detected job complete installed W11566705, WP2198677,WP2300868"

On arrival verified complaint of lights were out. Lights out was RC top and fc. Replaced Fc light and all other lights are now functioning. No need to replace other lights as they are the updated version already. Job complete installed w11484840 x1.

"Arrived on site to test unit for not cooling, customer stated that it runs for a couple of days and shuts off, after she spins thermostat back and forth it starts again, tested unit found unit has power but compressor not engaged, twisted thermostat knob and compressor engaged, replaced thermostat and control as precautionary unit is now running as designed, advised customer to monitor for couple of days before loading job complete installed WP2198202, WPW10366605"

On arrival verified complaint of unit not working. Found error code F7e1. Ran diag and motor is failing to kick on. Replaced capacitor and unit now agitates and spins. Unit is now working correctly job complete installed w11395618

"Arrived on site to test unit for latch not unlocking, tested unit found pressure system fault, pump not disengaging, replaced pressure sensor and control and tested, unit is now running as designed, no leaks detected job complete installed W11316246, W11583890"

"Arrived on site to test unit for not starting cycle. Upon arrival customer stated when cycle is started unit will not start. Basket wont move, will not fill, just skips to done. Entered diagnostics and found F7E1 tachometer missing, F7E6 motor circuit open, F0E9 off balance pause, F0E5 off balance error codes stored. Ran a diagnostic cycle, progressed through the cycle properly. Gained access to bottom components, found cam is worn. Replaced cam (W10721967) and actuator (W11481722). Also control (W11557935) as precautionary. Ran a diagnostic cycle, all components are properly engaging. Ran a regular wash cycle, unit began to sense, fill, and agitate. No new error codes stored. Unit is now running as designed. Advised customer to not load the unit more than 40% of the basket or unit will continue to get thrown off balance and wear on components causing premature failure. No leaks detected, job complete."

"Arrived on site to replace previously diagnosed compressor, replaced compressor installed Access valve and dye drier, vacuumed system down for 25 minutes, unit held good vacuum for 10 minutes, charged system with 51g of R600, advised customer to put a water bottle into freezer and monitor for the next 24 hours before loading, at this time job complete installed W11686820, WPW10143759, W11506635"

"Arrived on site to test unit for heating issues. Upon arrival customer stated unit will not heat over 300?. Started a bake cycle, broil element is pulling 15 amps and receiving 240V, bake element is receiving 240V but pulling 0 amps. Took resistance on the bake element, reading 60 M ohms. Unit will need a new bake element to fix issue. Replaced bake element (W10779716) and tested unit, unit is now reaching set temperature and all other components are properly engaging. Unit is running as designed, job complete."

"Arrived on site to replace previously diagnosed motor fan assembly, replaced and tested, unit is now running as designed job complete installed WPW10395033"

"Arrived on site to inspect unit for burner not igniting. Upon arrival customer stated front right burner has never ignited since they moved in. Verified issue, noticed spark is being produced intermittently. All other burners produce spark every time. Replaced spark igniter (W11703398) and tested unit, burner is now igniting every time and unit is running as designed. Adjusted simmer flames on all burners. No gas leak detected, job complete."

"Arrived on site to test unit for high pressure water. Upon arrival activated diagnostic cycle, when valve engaged water came out at a higher pressure than normal. When the basket began to drop, the stream would hit the top of the tub ring and cause water to spray out from between the lid and frame. Water pressure at the valve is 60 PSI. Valve on the unit is not opening all the way causing a more direct stream of water. Replaced drawer (W11621181) and tested unit, water pressure has been lowered and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for grinding noise. Customer stated at the very end of every cycle, with about a minute left, unit will start to make a grinding noise.Entered diagnostics and ran a cycle, noticed a grinding noise during spin. Gained access to bottom components, found rotor bolt has been backed out. Inspected slider and found rivets are starting to fail. Replaced slider (W10734521) and secured rotor with a new bolt, tested unit, noise has been eliminated and unit is now running as designed, no leaks detected, job complete."

Arrived on site to inspect microwave door not opening a full 90 degrees. Upon further inspection I found the door operation to be normal. I contacted techline and confirmed that door is operating as designed as it is not able to open fully due to the type of spring and hinge. I advised the customer of my findings. SR 7740335784. No parts needed

Arrived on site to inspect oven displaying F2E1 error code. Upon further inspection observed error code F2E1 (shorted key) based on previous service and symptom it is recommend to replace the console to fix this issue. I replaced the console and the unit is operating as designed. WPW10585659

"Arrived on site to test unit for not starting. Upon arrival found control lock has been enabled. Disabled control lock and started a diagnostic cycle, valve energized but no water entered tub. Valve has been turned off, turned valve on and water began entering the tub. All other components properly engaged. Started a regular cycle, cycle started and began to progress. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to inspect range with damaged power cord. Upon further inspection,I found that the cord was severed. I replaced the power cord and tested the unit. The unit is now operating as designed. No gas leaks observed during service. W11173616"

"Arrived on site for washer not balanced during spin as well as making a grinding noise when agitating. On arrival confirmed failures from two videos customer provided and I found gearcase, cam, and suspension rods were bad. Replaced them with w11449840, w10721967, and w11396716. Tested unit and found no leaks and unit working as designed. Call complete"

"Arrived on site to diagnose dryer not heating. Tested unit and confirmed no heat. Examined safety devices and found all of them are good, and voltage / polarity are correct. I checked the voltage at the element and found it jumping up and down and wouldn't stay consistent. Checked control and found burnt black wire at the cycling relay. Replaced control and repaired damaged wire to resolve. Tested unit and verified proper operation. If issue repeats wiring harness to be replaced. Parts used - W11728014."

"Arrived on site to diagnose refrigerator making noise when in use. Customer said noise comes from the freezer side. I checked the evap fan and found no ice or noise. Fan noise did sound slightly unusual, but it worked normally. I found the fridge was canted to one side, and just did not want to be level. Checked the floor and found floor was off level, and unit can not be squared. Once I moved unit back in the fan noise had gone back to normal, so noises seem to be tied to cabinet geometry which can't be addressed without some custom shim / floor work. Unit working as designed. No parts used."

"Arrived on site to install new vent in unit to resolve vent error. Replaced the vent and verified unit runs. Customer does not use rinse aid, and this is the likely cause of the poor quality dry. I advised them that the unit was designed to run with rinse aid, and by not using it the dryness will be significantly diminished. Unit working as designed, customer just needs to use some rinse aid if unit is to properly dry. Parts used - W11649995."

Arrived on site for dishwasher not washing or draining propely. On arrival confirmed failure. Found a new disposal had been installed and drain work was removed. Tested unit and found dishwasher working as designed with no leaks. Call complete

Arrived on site for washer not completing cycles past fill or drain. On arrival I found f8e1 in diagnostics and found hot side cuttoff valve turned off. Restored water to on and tested washer. Found it completed cycles as designed. Call complete

"Arrived on site for dryer not turning drum. On arrival found belt broken due to idler pulley being worn down from age. Replaced belt, rollers and idler with repair kit 4392065. Tested dryer and found it working as designed. Call complete"

"Arrived on site to diagnose refrigerator producing very small amounts of ice. I examined the unit and it had half a bucket made in 7 days. Checked for errors via test 56 and found E1, E5, for no cooling and timeout. Icebox Fan felt like it was not blowing as hard as it should be. I replaced the icemaker, icebox fan, and the control to resolve the errors and no ice condition. Unit cycles properly. Ice should return to normal production when temps drop. Repair completed. Parts used - W10846539, W11658802, W10843055."

Arrived onsite for lighting issue following bulb replacement and repaired unit by replacing the microwave control. Unit is now operating as designed. Found lighting circuit had burned on control. W11545876

Arrived onsite and found unit operating with failed start device resulting in failure to cool. Absolute no cool. Replaced start device and compressor started up and sounds healthy. Cooling commenced. All checks good.

"Arrived onsite and gained access to replace compressor and evap assembly, added non dye drier and access port with extension for front access pressure checks. Pulled vacuum for 20 minutes to verify seals and vacuum held. Charged unit to spec and reassembled and reinstalled observed for proper function and found evap cooling plate underside sufficiently cold to produce ice after 10 minutes. Advised customer on repair. W11735041, W10843121, WP2313624, WPW10218037"

WFES3030RS0 Arrived for breaker tripping. I verified the issue and that it would trip during bake preheating. I removed and replaced the control and elements and then lifted the Ground wire and performed a full 500 preheat. The machine operated as expected and a secondary 500 preheat with the G connected showed no further issues. I reported to the safety line. MfrRef # 7740304659

"WRF535SWHZ10 Arrived to install parts. Found the door gasket installed prior, was badly deformed and not sealing well. I was able to reheat and recondition the gasket and correct the sealing issue. The left and right door closers were not lubricated, as required and I corrected. The door closing issue was due to the leveling legs not being set and after correcting, the issue was resolved. All drawers required lubrication and after applied, fully closed and stayed in place. I advised the customer on the repairs. Operational test good, no leaks observed during service."

"WMH32519HZ5 Arrived to inspect noise. The customer advised they heard an electrical arcing sound from the machine. I found the diode had arced and after replacement, the issue was resolved and the machine heated as designed."

WTW4850HW3 Arrived to install previously diagnosed and ordered part. I verified the issue and then removed and replaced the control. I calibrated and tested within service test mode and the machine operated as designed. No leaks observed during service and m s/n image acquired.

WTW4850HW3 Arrived to install previously diagnosed and ordered part. I verified the issue and then removed and replaced the control. I calibrated and tested within service test mode and the machine operated as designed. No leaks observed during service.

"MVW8230HC0 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11426291 control and W11478527 UI. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to test unit for noise while washing. Found unit making a grinding noise. Found gearcase leaking oil. Recommend gearcase, slider, rotor and clutch. Left my spanner wrench in other vehicle and currently do not have one. Office to reschedule. ; O-emld tckt"

Arrived on site to test unit for FC door handle falling off. Found holes for handle studs were stripped. Needing FC door in stainless steel. Office to reschedule. ; ordrng 1 W11436967 (FC door)

Arrived on site to test unit for loud vibration noise while unit is cooling. Found cap tube on evap was rubbing against evap cover. Secured cap tube out of the way with zip ties. Unit is now working as designed. No parts replaced. No leaks detected. Job complete.

Arrived on site to test unit for tripping breaker. Found when attempting to pull unit out breaker tripped. Found L1 was missing terminal nut causing power cord wire to move and trip the afci/gfci breaker. Secured connection with nut and heated to 500? with no issues. Unit is working as designed. Job complete.

"Arrived on site for refrigerator. That is not making ice. Inspected unit and work area. The customer advised that the unit made 10 cubes of ice within a 24 hour period and that it has gotten a little better but it is not nearly making as much as it used to. I did find ice within the ice bin, but not very much. But I jumped the icemaker and found the icemaker would turn. I checked the temperature in the freezer and found the freezer at 2?F in the refrigerator at 38?F. I wouldve had and replaced the icemaker and tested the unit. I found the unit working and operating as designed. Call complete. W11700250."

Arrived onsite to inspect damaged dishwasher. Upon arrival I found the outer door bottom left hand side to be dented outwards. The outer door will need to be replaced. Ordering W11613571 outer door. Office to RS.; ordrng 1 W11613571 (Outer door)

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the reservoir and the dual valve and tested the unit. I found everything working and operating as designed with no leaks present during operation. Call complete. W 11346622 & W11043013.

Arrived onsite for range display not working. I lifted the panel and found a scorch mark on the ui connector and the control board. I replaced the control board and tested unit. Ui harness is damaged and needs to be replaced as well. Ordering W11176109 harness ui. Office to RS.; ordrng 1 W11176109 (Harness ui)

Arrived onsite for washer not advancing cycle. I tested in diagnostics mode and found a F9E1 long drain present. I confirmed the unit was not draining. I continuity checked the harness from the control for the drain pump and found it to be reading open line and no continuity. I ohmed out underneath the unit on the drain pump and drain pump checked good at 21.7 ohms. The harness has a break in the y split and will need to be replaced. No water leaks present at time of service. Ordering W11643701 harness. ; ordrng 1 W11643701 (Harness lower)

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the gear case, actuator, splotch, assembly, and wire harness. I reassembled the unit and ran the unit through a diagnostic cycle. I found all components working and operating as designed with no leaks present during operation. Call complete. W11591637, W10721967, W11481722, and W11449840."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, access, valve, and free cooler and charged the unit up with 250 psi of nitrogen. I found pressure is leaking after five minutes and gained access to the evaporator. I found the leak coming from the evaporator. I replaced the evaporator and charged the unit up with 250 psi of nitrogen again and found no leaks detected for 20 minutes. I vacuumed down the unit to -31 psi and found pressures hold again. I charged the unit up with 5.5 ounces of R134a refrigerant and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site to test unit for not washing dishes, tested unit found wash motor receiving 120vac but not engaging, will need to replace sump to fix issue, sump was run without, ordering sump office to reschedule ; ordrng 1 WPW10482502 (Sump assembly)"

"Arrived on site for a washing machine that is not dispensing fabric softener. Inspected unit and worked area. The customer advised the issue is that the fabric softener dispenser is releasing itself prior to the rent cycle. I checked the fabric softener dispenser in, found it partially broken. I want to head and replaced the fabric softener dispenser a test of the unit. I found the unit working an operating as designed. Call complete. W11160642."

"Arrived on site for not powering on. Upon arrival, inspected unit. Test polarity and there is no voltage. Found breaker on tripped position. Restored power and test unit. Unit now powers on. Allowed unit to heat cycle. Unit is operating as designed. Advised customer that if breaker keeps tripping to have breaker replaced. Job coy"

"Arrived on site to follow up on washer that was making noise when in use. Tested unit and confirmed grinding / noise coming from the bottom end of the unit. I removed the rotor and examined the drive system and gearcase. I found obvious signs of wear / metal rubbing on the Rotor, Stator, Clutch, Slider, and a good amount of gearcase oil as well. Unit needs the bottom end replaced, repair to replace Rotor, Stator, Gearcase, Slider and Clutch. Return visit set for 11/20. WPO. ; schdld next appmnt for 11/20 WED !"

Arrived on site to install previously ordered parts. Repaired unit using harness W11643701. Test unit and is operating as designed. Job complete

"KBSD618ESS01 Arrived to inspect noise. The customer had the machine shut off upon my arrival and it was fully defrosted. I found the doors were not in plane and the right door was nearly 1/2 farther out at the top corner than the left. When testing for sealing via vacuum and compression from operation of the doors, I found very little that could be detected. I temporarily adjusted the refrigerator cabinet and found the expected vacuum returned. The machine will need to be secured and a final adjustment made. The ice door may not be fully closing, as excessive ice was consistently found within the ice bin and I will inspect upon return. I turned the machine back in and advised the customer of my findings and to leave it in the running state until my return. Office to schedule GCO with the customer. No leaks observed during service. ; ordrng 1 WPW10504458 (Ice Door)"

"WRS331SDHM06 Arrived to inspect no ice. I found the FC at 15, with the machine in cooling mode. Test mode revealed the compressor operating, but thermals showed extremely low heat on the high side (95F) and no return heat form the condenser, denoting sealed system failure. The MFG BOM shows the machine as a start device compressor type, but this machine has a line VAC signal driven inverter and will need to be researched. I included photos of the compressor and inverter. Office to research and order parts. Please allow two hours for a sealed system service tech, all copper R600a. No leaks observed during service. ; ordrng 1 W11546605 (Evaporator) and 1 WPW10143759 (Dye Drier) and 1 W11506635 (Service Port) and 1 ResearchW11557671 (Ensure this compressor is inverter driven) and 1 W11546982 (Inverter)"

"Arrived on site to install previously ordered parts. Replaced control W11034208, console W11029431, fan W11107275, and socket W11594027. Test unit and operates as designed. Job complete"

Arrived on site to test unit for unit tripping breaker. Turned top oven on to 500? and unit pre heated correctly. Turned bottom oven on to 500? and unit or heated correctly. Turned both ovens on to 500? at the same time for 20 minutes and units test good job complete.