Service History 106 - Appliance Express

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Austin, TX 78731

Vincent

Job Details: 12/27/2022

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit leaking. Inspected unit and tested in diagnostics and found it leaking from lower door gasket and tub gasket. Will order parts and reschedule to return ; ordrng 1 W11606677 (Lower door gasket) and 1 W11483553 (Tub gasket)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15PHZS0

Near Hutto, TX 78634

Cliff

Job Details: 12/27/2022

"Arrived on site to diagnose an ice machine that is not producing ice. Found refrigerant leak in evaporator and slow fill due to failed water valve. Compressor, evaporator, filter drier, start water valve will need to be replaced to complete repairs. Office to have job authorized and set return for 3 hours.; ordrng 1 WPW10218037 (Evap) and 1 WPW10605286 (Compressor) and 1 W11506635 (Coupling) and 1 W10843121 (Drier no dye) and 1 3hourjob (3 hour job) and 1 Authoneeded (Autho needed)"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW0

Near Austin, TX 78751

Scott

Job Details: 12/27/2022

"Arrived on site for washer leaking . Removed outer bellow and didnt find any signs of damage . Customer is getting water on floor after use . Ordering 2MAN ( unit is stacked in closet . Also ordering dispenser, valves , tank ,load and go pump. Please call to set return ; ordrng 1 2man and 1 W11114814 (Metering bracket) and 1 W10918608 (Pump) and 1 W11036928 (Valve) and 1 W11036930 (Valve .) and 1 W10918512 (Dispenser) and 1 W11087952 (Dispenser tank)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Pflugerville, TX 78660

David S

Job Details: 12/27/2022

"Arrived on site for fresh food section not cooling properly. I inspected the unit and work area. I found the top and freezer lights not working. I found the rc evaporator covered in ice. I also found the fresh food door gasket torn. I put the unit into a forced defrost and found the freezer defrost element coming on. I am ordering the rc evaporator motor, door gasket, drip pan and white silicone to seal the drain tube. The office will reschedule when we have eta on the parts.; ordrng 1 W11457241 (Drip pan) and 1 W10846057 (Rc door gasket) and 1 WP482338 (Silicone)"

We serviced a

WHIRLPOOL WASHER

Model WFW9620HC1

Near Wimberley, TX 78676

Andrey

Job Details: 12/27/2022

"Arrived on site to test unit for water leak, tested unit found leak coming from bellow, bellow received was not correct part number is correct but wrong part in box, ordering bellow, please inspect in office to ensure its correct on next trip, office to reschedule ; ordrng 1 W11384425 (Bellow) and 1 Partsresearch (Bellow needs to have a square vent)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Wimberley, TX 78676

Andrey

Job Details: 12/27/2022

"Arrived on site to replace FC door and install axel clip, removed door to replace with new but the door received was not correct, part number is correct but the door is not and ordered axel clip but received wrong part in box, Images provided on the the clip thats needed, ordering parts office to inspect all parts before next visit to ensure they are correct and reschedule ; ordrng 1 LW10913113 (FC door) and 1 W11594405 (Axel clip) and 1 Partsresearch (Research axel clip and door)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Buda, TX 78610

Andrey

Job Details: 12/27/2022

"Arrived on site to test unit for clicking noise, tested unit found loud humming/ buzzing noise coming from timer, will need timer to fix issue, ordering timer ( WPW10185982 ) office to reschedule ; ordrng 1 WPW10185982 (Timer)"

We serviced a

WHIRLPOOL DRYER

Model MEDC300XW0

Near Georgetown, TX 78628

Lou

Job Details: 12/27/2022

"Arrived on site to inspect dryer with burning odors. Upon further inspection, I tested the unit and could smell so,etching burning from the element. I pulled the unit out and found a large amount of lint on the back panel. Removed the back panel and found more lint on the element housing and other components at the back (photo). I removed the element and found the middle metal plate badly cracked and lint inside the element. I vacuumed the lint from the back of the unit and replaced the element (photos). Cleaned the back panel and re-installed it. Cleaned the inside of the unit (before&after photos) and reassembled the unit. Retested and unit is operating as designed. I provided the before & after photos to the customer. I recommended they have their vents checked/cleaned before using unit to vent further damage. No lint observed at the end of service, job completed."

We serviced a

KITCHENAID VENTHOOD

Model KWCU265HSS0

Near Austin, TX 78732

Vincent

Job Details: 12/27/2022

"Arrived on site for vent hood, inspected unit and work area. Customers complaint was vent hood not working. Inspected unit and found the blower getting stuck. Will need a new blower

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Burnet, TX 78611

Kimo

Job Details: 12/27/2022

Arrived onsite for a washer that is showing f3e1 when in use. Upon arrival I ran a diagnostics test and found that the code was present I power cycled unit and tested again and found no charge. I then explained to the customer that the code was for the water pressures/levels sensor and I must replace the control to solve the issue because the sensor is integrated with the control. I installed new control and tested unit and found unit operating as designed no leak job complete.

We serviced a

WHIRLPOOL DRYER

Model GEW9200LW1

Near Georgetown, TX 78628

Lou

Job Details: 12/27/2022

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. I disassembled the unit and found a large amount of lint inside the unit and on the element (before photo). I tested the element and found it has continuity. I tested the thermostat and cutoff and both were good. I removed the element and found the middle metal plate had a crack in it and was badly warped. I replaced the element and cleaned the lint from the unit (after photo) and tested. I found the thermostat was bad. I replaced it and retested and unit is operating as designed. I reassembled the unit and retested and it continues to operate as designed. No lint observed at the end of service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Georgetown, TX 78628

Lou

Job Details: 12/27/2022

"Arrived on site to inspect refrigerator not dispensing water or ice. Upon further inspection, the customer advised that the water/ice dispenser is working now. I placed the unit in diagnostics and followed the tech sheet and tested the unit. All components are operating as designed. I advised the customer of some issues weve been seeing with this unit, along with the 5 door unit and provided a disclaimer from management. No repairs needed at this time. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WINE COOLER

Model WUW55X24HS01

Near Lakeway, TX 78738

Luis

Job Details: 12/27/2022

"Arrived on site. Replaced defective control and condenser fan motor,powered unit on compressor and fan powered on.

We serviced a

GE MICROWAVE

Model CEB1599SJ2SS

Near Blanco, TX 78606

Andrew

Job Details: 12/27/2022

"Arrived on site to test unit for not heating. Found unit needing mag,cap and diode. Also recommend replacing control again as turn table is not receiving proper voltage. Job complete.

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS00

Near Austin, TX 78725

Wesley

Job Details: 12/27/2022

Arrived onsite for no cool. Found failed start device. Replaced start device with truck stock. Unit is now operating as designed. All checks good. used 1 WPW10197428 ( Start device) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ0

Near Georgetown, TX 78626

Lou

Job Details: 12/27/2022

"Arrived on site to inspect microwave venthood light not working. Upon further inspection, I found the customer had replaced the original bulb with an LED bulb. I advised the customer that an LED wont work properly and replaced the bulb with the prescreened bulb and tested. Unit is operating as designed. Job completed."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Temple, TX 76502

David Z

Job Details: 12/27/2022

"Arrived on site to follow up on washer that was not finishing cycles. Customer says it is now advancing, but curious if the rinse / spin section of the cycle was normally a rotating drum eater running, instead of submerging clothes. Advised this is working as designed, and that cycle does not fully dunk clothes, it just runs water over them while spinning. Observed unit and confirmed it was working as designed. Call complete."

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW04

Near Lorena, TX 76655

David Z

Job Details: 12/27/2022

"Arrived on site to install sealed system parts ordered by previous tech for locked up compressor. Evacuated system. Replaced dryer and compressor only, system was still pressurized. Vacuumed and verified unit held for 15 mins. Charged to spec. Call complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15NRXS2

Near Austin, TX 78730

Vincent

Job Details: 12/27/2022

"Arrived on site for ice machine, inspected unit and work area. Customers complaint was stopped making ice again. Inspected unit and had no error codes flashing. Entered diagnostics and found it was not reading the bin thermistor. Tested the bin thermistor and it was reading 20.12 kohms whitch indicated its to cold around 3?. Replaced the bin thermistor and retested. Unit is operating as designed at this time. No leaks where observed. Job completed

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS00

Near Austin, TX 78732

Luis

Job Details: 12/27/2022

"Arrived on site for water leaking. Found water leaking from water line,replaced water line turned on water source no leaks,ran unit through diagnostics all test passed no leaks at tubing or connections,ran unit through a normal operating cycle ice formed on evaporator plate; used 1 8212547RP (Water line) from stock"

We serviced a

GE REFRIGERATOR

Model GSS25GSH**SS

Near Austin, TX 78731

Vincent

Job Details: 12/27/2022

"Arrived on site for refrigerator, inspected unit and work area. Customer just wanted to make sure coils where free from debris. Used my shop vac to clean.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78732

Luis

Job Details: 12/27/2022

"Arrived on site for a defective compressor,pierced system to recover refrigerant found no refrigerant in the system. Installed a filter drier and pressurized system found unit losing pressure with faint noise in compressor compartment,checked weld connections found movement from cap tube noise outs increase or decrease,wiggled cap tube found broken cap tube in liner called tech support per tech support Information and pictures being sent over to product review team. Sr#7735358109"

We serviced a

LG DRYER

Model DLE7100W

Near Austin, TX 78731

Vincent

Job Details: 12/27/2022

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not working with TE code. Tested unit and found it not heating and stoping while testing with error code TE. Disassembled unit and found all thermistors working and reading to specs. Tested thermistors from control and found the hi limit thermostat reading correctly at the blower but not at the control. Theres a short in the harness somewhere and its not available to get. I tried tracking the short but was not successful. Advised customer of my findings.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Andice, TX 78628

Gerry C

Job Details: 12/27/2022

"WFG320M0MS0 Arrived to inspect door not closing. I found the broiler door would not close correctly and on further inspection, the left front lower section of the chassis, starting just below the oven door receivers, was bent inward and cannot be pushed out or corrected. I contact the MFG, tech Bruce and advised of my findings. SR# 7735365665. No gas leaks detected during service."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Pflugerville, TX 78660

Matthew

Job Details: 12/27/2022

Arrived onsite for washer with latch issues. Upon arrival inspected unit. Ran diagnostics and found lid latch faulty. Tested and confirmed fault. Used latch from 364426. Replace latch and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Austin, TX 78738

Kevin

Job Details: 12/27/2022

"Arrived on site and inspected dryer and found installers did not level it. Also found vent hose its starting to crush and recommended to homeowner and it not be pushed back any further. Showed homeowner had to inspect dryer for correct airflow and confirmed it is heating properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Pflugerville, TX 78660

Matthew

Job Details: 12/27/2022

Arrived onsite for refrigerator leaking. Upon arrival inspected unit. Found unit not draining properly. Unit is not draining down drip pan and is overflowing into freezer compartment. Previously tech was out and found collapsed drain. Called tech line for assistance. SR#7735364502. A good fix cannot be made and will continue to occur. Tech designated as Non repairable. Customer must contact Extended warranty and provide SR#. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Georgetown, TX 78628

Lou

Job Details: 12/27/2022

"Arrived on site to inspect washer no power. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I found the tub full of water. Using my shop vac, I removed the water and checked the main control and found the service LED off. I tested the drain pump,and found it had shorted out and shorted out the control. I removed and replaced the drain pump and control and calibrated the unit. Tested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Austin, TX 78759

David S

Job Details: 12/27/2022

Arrived on site for dryer not operating. I inspected the unit and work area. I found the terminal block shorted. I replaced the terminal block and tested the unit. It is now working as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS00

Near Austin, TX 78759

David S

Job Details: 12/27/2022

Arrived on site for a ice maker leaking. I inspected the unit and work area. I adjusted the icemaker fill time to be less water. I found the unit leaning forward. I leveled the unit so that it is leaning back about 2 degrees. The water dispenser is working. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Andice, TX 78628

Gerry C

Job Details: 12/27/2022

"Arrived to inspect detergent not getting dispensed. I entered service test mode and found 4-3, 7-1, 3-3 codes stored. I found the unit was not getting water and after finding the installer did not turn the water on and correcting, all function was restored to the unit. Operational test good, no leaks observed during service."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Andice, TX 78628

Gerry C

Job Details: 12/27/2022

"KDTM404KPS1 Arrived to instal previously diagnosed and ordered part. I removed and replaced the faulty third rack mount and tested. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Leander, TX 78641

Gerry C

Job Details: 12/27/2022

"Arrived to inspect noise. I could hear an intermittent vibration noise from the compressor/condenser area and strategically placed dampening pads to absorb the vibration. I could not recreate the sound and continued inspection. The dispenser would drip at about 10-15 seconds after water dispensing and I corrected the issue. I applied MFG provided sealant to the lower door corners and lubricated the crisper drawers. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ

Near Andice, TX 78628

Kimo

Job Details: 12/27/2022

Arrived onsite for a DW that floods the floor. Upon arrival I found that there was no one home I attempted to reach the offices but I had no single I waited 10mins and tagged door. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Andice, TX 78628

Kimo

Job Details: 12/27/2022

Arrived onsite for dishwasher that has a f8e1 code. Upon arrival I put unit into diagnostics mode and doin the code stored. I checked the drip pan and found water there. I cleared the water and ran a regular cycle and the code cam back. I replace the float switch and tested again and found that the unit operated as designed. Job complete. No leaks at this time

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Liberty Hill, TX 78642

Kimo

Job Details: 12/27/2022

Arrived on site to install previously diagnosed parts. Upon arrival I installed new door gasket and control and found that the unit is operating as designed. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Temple, TX 76502

David Z

Job Details: 12/27/2022

"Arrived on site to install previously diagnosed defrost thermistor. Melted down enough ice to gain access to thermistor, replaced with new. Found brown wire going to defrost heater was pulled out of the connector. Straightened terminal and refit. Tested unit and verified proper readings and that defrost heater is working properly. Customer advised they must defrost the unit to regain full cooling. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Coupland, TX 78615

Cliff

Job Details: 12/27/2022

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker turned off and reset switch to on position. Icemaker cycled and filled on its own and no further repairs needed. No leaks were found at time of service.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Taylor, TX 76574

Cliff

Job Details: 12/27/2022

Arrived on site to diagnose a washer that was leaking. Tested all parts and components and found no failures to unit at this time or evidence of leaking from washer. Did note evidence of clogged dryer vent causing condensation leak from dryer. Advised customer on findings and job is complete.

We serviced a

WHIRLPOOL FREEZER

Model wrt541szdm01

Near Hutto, TX 78634

Cliff

Job Details: 12/27/2022

Arrived on site to replace light housing for refrigerator. Replaced housing and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL OVEN

Model PRG4810NP

Near Austin, TX 78732

Vincent

Job Details: 12/27/2022

"Arrived on site for range, inspected unit and work area. Customers complaint was the knob after previous tech was here was not staying in position. Tested and found knob not turning properly because it was missing the little metal inside the knob that keeps it from falling off. Inspected all knobs and found it on one of the other valves. Reinserted the metal bracket and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Morgan, TX 76671

Jonathan M

Job Details: 12/27/2022

Arrived on site for a washing machine that is making a grinding sound when in use. The customer advised that the unit has only been run one time and began making a crazy grinding sound at the end of the cycle in which they stop the unit all together. Turn the unit on and could hear that cam stripping on the bottom. Checked underneath the unit and found that the cam bolt had become detached from the cam. Reattach the bolt with some Loctite antacid the unit. The unit began to work and operate as designs. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Meridian, TX 76665

Jonathan M

Job Details: 12/27/2022

"Arrived on site for a washing machine that is leaking out of the back. Inspected unit and work area. The customer advised that the unit was leaking after they ran a comforter and quilt inside of the washroom. He did advise that the unit went off balance and leaked pretty heavily. Took off the back panel and did find water residue seemingly coming from the vent at the top. Ran the unit through an auto test and the unit ran as designed with no leaks present during operation. The customer and I went ahead and ran a quick wash cycle for 20 minutes and found the unit running through every single portion of the wash cycle without leaking as well. I did advise the customer it is possible that because the unit went so far off-balance, when it was spinning it may have shot water through the vent and caused the leak. The customer advised that was probably the situation as well just because we could not replicate any failures running through all the testing. The unit is working as designed. Call complete."

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Laguna Park, TX 76634

Jonathan M

Job Details: 12/27/2022

Arrived on site for a range that wont ignite in the left oven. Inspected unit and work area. Confirm the customers complaint in and checked all connections to the spark module. Found all connections were good but found a burn mark on the spark module DSI board. Replaced the DSI board and tested the unit. The left oven began to work and operate as designed. The customer also had complained about the flames inside the oven and on the burners themselves. Took a part two of the burner orifices and found that the unit had not been converted from natural gas to propane as the customer was on propane gas. I explained that they would need to have the unit converted by a plumber. Otherwise the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Waco, TX 76704

Jonathan M

Job Details: 12/27/2022

Arrived on site for a washing machine that is not draining. Inspected unit and work area. Did confirm that the washer had been full of water and was attempting to drain but water was not leaving the unit. Disconnected power and checked underneath the unit. Found the drain pump registering 19.5 ohms of resistance indicating a good drain pump. Found all wires were connected underneath with no split wires of any kind. Found that the customer was on a closed drain at the wall and attempted to remove the closed drain clamps. As soon as I went to remove the drain hose found water shooting out of the PVC pipe indicating some sort of blockage in the drain pipe itself. I did advise the customer that the issue appears to be with her drain inside of the home not with the actual washer. Advise the customer to have a plumber come out to fix their draining situation for full resolution. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Waco, TX 76708

Jonathan M

Job Details: 12/27/2022

Arrived on site for a refrigerator that has a gasket issue. Inspected unit and work area. The customer advised that the gasket is not the issue but that she has several problems with her refrigerator since it was installed two weeks ago. One issue is the leveling of the unit as the unit rocks back-and-forth when the doors are opened. I found that the rollers had not been adjusted to the leveling of the kitchen. The second issue was that the icemaker wasnt put in right and was leaning causing ice cubes to dump out all over the freezer. The last issue was with her refrigerator door swinging all the way open and not catching anywhere. Found the issue with the refrigerator door due to the door being flipped to the other side but the door stop bracket not being swapped as well. Went ahead and fixed all three issues and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

ROPER DRYER

Model RED4516FW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 12/27/2022

Arrived on site for dryer over heating. Upon arrival confirmed issue and found thermistor sensor failing to register correct temps leaving dryer. Replaced thermostat fix and found unit heating as designed. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model GSC308PJS05

Near Austin, TX 78732

Vincent

Job Details: 12/27/2022

"Arrived on site for microwave, inspected unit and work area. Customers complaint was not heating. Tested unit and found that the breaker was powered off. Flip the breaker and tested, unit is now heating as designed. Job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS2

Near Bertram, TX 78605

Kimo

Job Details: 12/27/2022

Arrived onsite to complete a gas regulator instal. Upon arrival I completed the installation by installing the new fitting. I tested the unit and found that the unit is operating as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model Wtw5105hw2

Near Killeen, TX 76549

Tyler

Job Details: 12/27/2022

Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found f7e6 &e1. Found capacitor and control both failing and replaced both parts. Found unit working as designed with no leaks. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Burnet, TX 78611

Kimo

Job Details: 12/27/2022

Arrived onsite for a dryer that in not heating. Upon inspection/testing I found that the cutoff & heating element showing open. I replaced them and tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW1

Near Austin, TX 78736

Scott

Job Details: 12/27/2022

"Arrived on site ,replaced tub ring . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78745

Scott

Job Details: 12/27/2022

"Arrived on site ,replaced harness ,cam,belt and cap, belt shield and screws . Ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model ER2CHMXPB03

Near Round Rock, TX 78681

Cliff

Job Details: 12/21/2022

Arrived on site to replace previously ordered parts for refrigerator. Prior to replacing compressor inspected evap and found oil on lower right side. This indicates a refrigerant leak in coil. Evap cannot be repaired. Informed customer on findings and documented oil in sd pics.

We serviced a

KITCHENAID REFRIGERATOR

Model KBRS22KWMS7

Near Austin, TX 78705

Scott

Job Details: 12/21/2022

Arrived on site for ice building up in bottom of fresh food section . Found ice building up around air hole for crisper air . No frost build up in freezer. Ran diagnostics. Dampener door is operating normally. Found blockage in air channel in liner . Unable to tell if its a temporary ice blockage or collapsed air channel. Recommended customer shut fridge down 24-48 hours and if blockage returns then is an air channel issue and non repairable. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519FS0

Near Georgetown, TX 78633

Lou

Job Details: 12/21/2022

"Arrived on site to inspect microwave error code. Upon further inspection, I attempted to test the unit and when I pressed start, the display showed the open/close door error. I removed and replaced the interlock kit and tested. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS965CIAM01

Near Georgetown, TX 78633

Lou

Job Details: 12/21/2022

"Arrived on site to inspect refrigerator filter leaking water. Upon further inspection, I found the filter not pressed all the way into the filter head and the housing door open. I demonstrated to the customer how to properly push the filter in and close the door. Tested the water dispensing and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS00

Near Spicewood, TX 78669

Luis

Job Details: 12/21/2022

"Arrived on site for led issues. Diagnosed a defective led module per service pointer removed all leds,installed updated led modules all leds working as designed.

We serviced a

KITCHENAID OVEN

Model KOSE500ESS02

Near Georgetown, TX 78628

Maurice R

Job Details: 12/21/2022

Arrived onsite for oven not heating correctly. On inspection found the oven temperature range from 340? to 380? . I found that the unit heats up slow and cools down slow. Customer will call us after Christmas if the oven does not preform properly they will call back. Informed customer to let the oven heat for 25 minutes before trying to cook in it.

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Austin, TX 78759

David S

Job Details: 12/21/2022

"Arrived on site for dryer making a squealing noise. I inspected the unit and work area. I tested the unit and could hear a squeak. I gained access to the tensioner pulley and found it filled siezed. I installed the repair kit and tested the unit. It is now working with no squeal.

We serviced a

KITCHENAID OVEN

Model KEMS308SSS05

Near Austin, TX 78759

David S

Job Details: 12/21/2022

Arrived on site for wall oven not reaching temperature. I inspected the unit and work area. I tested the bake element and found it not coming on. I gained access to the hidden bake element and found it open. I removed the failed element and replaced it with new. I reassembled the unit and tested it. I found the bake element coming on and the unit preheating properly

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near Leander, TX 78641

Kimo

Job Details: 12/21/2022

"Arrive onsite for a wash that is leaking from the front of the unit. Upon inspection I found that the bellow clamp had come loose, I reinstalled it after checking the bellow for any damage and dining none. I tested unit and found no leaks after repair. Job complete

We serviced a

KITCHENAID COOKTOP

Model KGCS166GSS2

Near Leander, TX 78641

Kimo

Job Details: 12/21/2022

Arrived onsite for a range with both front burner not operating properly. Upon inspection I found that the Orifices were where clogged. Upon further inspection I found that the Screws that hold down the burner heads rusted. it was at this point the customer decided she would like to replace the unit. Job complete

We serviced a

LG DRYER

Model DLE2301W

Near Round Rock, TX 78681

David Z

Job Details: 12/21/2022

"Arrived on site to diagnose noisy dryer when running. Ran unit and heard clunking coming from the drum. Removed drum and found one rear wheel had a flat spot on it, causing excessive noise. Replaced wheel and tested. Verified proper operation. Call complete."

We serviced a

WHIRLPOOL OVEN

Model RBD245PDS14

Near Georgetown, TX 78628

Lou

Job Details: 12/21/2022

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the thermostat and when I went to replace the blower, I found the part ordered was for the lower oven and not the upper oven. After researching the upper oven blower, I found it out of stock with no ETA. I advised the customer of my findings and they advised that they cant hear the noise, if any, that the blower is making. Customer advised to not worry about the blower noise as long as its functioning properly, which it is. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model Kscs25mvms00

Near The Hills, TX 78738

Luis

Job Details: 12/21/2022

"Arrived on site for water leaking from icemaker. Found optics sending constant voltage to icemaker,found paint chipping in icemaker mold,replaced optics and icemaker,icemaker ran through a cycle and filled with water no leaks.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Austin, TX 78734

Luis

Job Details: 12/21/2022

"Arrived on site. Diagnosed a defective led module,removed all leds,installed updated led modules,all leds working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS30FXBL3

Near Austin, TX 78735

Scott

Job Details: 12/21/2022

Arrived on site for dead dishwasher . Found DW was turned off at the sink switch . Tuned switch on and dishwasher powered up . No water leaks detected at time of service.

We serviced a

SAMSUNG RANGE

Model FTQ3531WUX/XAA

Near Austin, TX 78745

Matthew

Job Details: 12/21/2022

Arrived onsite for burners not functioning. Upon arrival tested unit. Found front dual burners not cycling properly. Small burners are functioning properly. Appears both dual switches are malfunctioning. Customer also mentioned an F29 code. This code is however not present in the manual. There could be an intermittency with the control.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near New Braunfels, TX 78130

Kevin

Job Details: 12/21/2022

"Arrived on site and found dryer is not heating, inspected incoming power and found one leg is only showing 10 V, the other is showing 120V. Showed homeowner incoming power is not correct and an electrician will be needed to correct issue

We serviced a

LG WASHER

Model WT1501CW

Near San Marcos, TX 78666

Kevin

Job Details: 12/21/2022

"Arrived on site and found Customer is experiencing LE error code, inspected windings that control board and found all are reading open. Attempted to remove rotor and it will not separate to inspect state or further. Washer would need a complete rebuild of drive system

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHB02

Near Killeen, TX 76549

Tyler

Job Details: 12/21/2022

"Arrived on site for refrigerator with a broken door shelf bin, failing lights, and bad filter housing asm. Upon arrival confirmed issue. Found wiring in leds failing and filter housing needing to be replaced

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Round Rock, TX 78664

Cliff

Job Details: 12/21/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found rc evap fan not running due to failure in rc cover. Replaced cover and tested unit. Found all is functioning properly at this time

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ

Near Austin, TX 78727

Vincent

Job Details: 12/21/2022

"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was gasket still coming off. She wanted it replaced. I replaced it with new one and leveled unit. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Temple, TX 76502

Jonathan M

Job Details: 12/21/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control panel and tested the unit. The unit began to work and operate as designed. I did advise the customer to call back if any other issues persist. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED8800YC1

Near Austin, TX 78731

Vincent

Job Details: 12/21/2022

"Arrived on site for dryer, inspected unit and work area. CX complaint was dryer making noises. Tested unit and found nothing from normal.

We serviced a

KITCHENAID TRASH COMPACTOR

Model KUCS03FTSS1

Near Austin, TX 78731

Vincent

Job Details: 12/21/2022

"Arrived on site for compactor, inspected unit and found unit not returning to proper position. Tested the switches and tested good. Tilted unit on its side and found the gears broken. Replaced parts and tested. Unit is now operating as designed. Job completed.

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ1

Near San Marcos, TX 78666

Kevin

Job Details: 12/21/2022

"Arrived on site and found range will loose power, moved it forward and found power cord is barely in outlet. Checked all connections on terminal block and control and everything looks fine. Reseated power cord in outlet and range will now reach pre heat without losing power.

We serviced a

JENN-AIR OVEN

Model JJW3830IM00

Near Austin, TX 78738

Leonardo

Job Details: 12/21/2022

Arrived on site to replace console due to shorted keypad. Replaced console test unit and unit test good all functions working at this time.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EWH03

Near Austin, TX 78746

David S

Job Details: 12/21/2022

Arrived on site for the fridge making a noise. I inspected the unit and work area. I found the damper door making a rattling noise as it opens and closes. I installed a new damper and I tightened up the door handles. The unit is now working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM6

Near Austin, TX 78702

David S

Job Details: 12/21/2022

"Arrived on site for dishwasher leaking and the disposal. I inspected the unit and work area. I found the drain pump leaking and the disposal leaking from the bottom while water is running. I installed all three items. I tested the disposal and found it working. I tested the dishwasher and found it no longer leaking and draining properly.

We serviced a

KITCHENAID OVEN

Model KODE500ESS04

Near Marble Falls, TX 78654

Gerry C

Job Details: 12/21/2022

"Arrived to inspect oven temperatures. I removed a 30? offset from the upper oven, removed a large piece of aluminum foil that covered most of the liner and then started the test at 2:05, 350?F. In 12 minutes, the unit claimed preheat with an actual internal temperature of 307?. The unit only cycled up to 330? and then Cycling temperatures were 306, 335, 318, 340. I induced a positive 20? offset and retested. 350 claimed at 387 and climbed out to 397. The unit then cycled and hovered at approximately 5? above the set temperature. The customer will attempt small adjustments to the offset if needed.

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Pflugerville, TX 78660

Cliff

Job Details: 12/21/2022

Arrived on site to diagnose a washer that is not responding to user input. Found ui malfunctioning and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 12/21/2022

"WRS571CIDM01 Arrived to inspect ice issue. I found the unit was overfilling the ice mold within the ice maker and the valve had been recently replaced. The incorrect p/n of valve was installed prior and I removed and replaced it with the correct unit. All functions returned to normal and the ice maker filled as designed. I tested for leakage due to some minor changes that had been made to the tubing, prior to my arrival and there were no leaks observed. Operational test good.

We serviced a

MAYTAG DRYER

Model MED9700SQ0

Near Belton, TX 76513

Jonathan M

Job Details: 12/21/2022

"Arrived on site for a dryer that is not tumbling. Inspected unit and work area. The customer advised that the unit will turn on but will not start a cycle. Did confirm the customers complaint and disassemble the unit. Found the thermal fuse open causing the issue. Replaced the thermal fuse and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WEG515S0FS0

Near Austin, TX 78753

Joe Z

Job Details: 12/21/2022

"Arrived onsite for OVEN WILL REACH TEMP BUT WILL NOT HOLD TEMP. Upon arrival test unit by preheating to 350. Temperature reached 373 on thermocouple and then began cycling. Temperature averaged 354. Continued to monitor cycles and averaged 367, 369 then 370. Preheat to 400 and started off at 355 on unit display. Thermocouple reads 360 Preheat reached 422, then cycled down to 409,422=415 avg. 500 for long periods as well. Customer uses oven commercially for up to 18 straight hours a day. I explained the this unit is not made to use commercially and she stated that unit has been fine until now. I am not finding any issues with unit besides calibration being set to 25 degrees. Contacted techline for assistance . Tech said cannot determin what is going on since issues begin several hours into use. Tech recommended replacement of Sensor and control. Tech also Recommended calibration Tech gave SR# 7735320837. complete"

We serviced a

JENN-AIR OVEN

Model JGR8875QDS

Near Austin, TX 78703

Wesley

Job Details: 12/21/2022

Arrived onsite and found hinges had slipped position. Used lever to release tension Restored function of door and hinges without replacing any parts. All checks good.

We serviced a

GE DISHWASHER

Model GDT655SSJ2SS

Near Kyle, TX 78640

Leonardo

Job Details: 12/21/2022

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from wash motor and sump. Will need to replace sump and moto

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near New Braunfels, TX 78130

Andrew

Job Details: 12/21/2022

"Arrived on site to test unit for burning smell and not agitating. Found cam melted preventing proper shift. Unit was raised to hitting ground, pushing cam against gearcase. Replaced cam, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Del Valle, TX 78617

Joe Z

Job Details: 12/21/2022

"Arrived onsite for continued issues of cooling correctly. Upon arrival found RC temp at 37 and FC at 10 degrees. Contacted CS for assistance. CS recommend replacement of both Thermistors and control. Replaced control W11562260, thermistor W11438736, and thermistor Wpw10384183. Customer will monitor temperature and call back if issues persists. Job complete"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Cedar Creek, TX 78612

Joe Z

Job Details: 12/21/2022

Arrived onsite for unit does not do the wash cycle well. not spinning well. Upon arrival ran diagnostics cycle and basket would not spin and only make a rubbing sound. Removed washplate to inspect hub. Found him has failed. Replaced hub w10528947. Test unit and unit now operates correctly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near Killeen, TX 76549

Tyler

Job Details: 12/21/2022

Arrived on site for washer not draining. Upon arrival confirmed issue and found wires failing going into the pump itself. Was able to rewire unit to drain pump and found unit functioning as desired call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Andice, TX 78628

Maurice R

Job Details: 12/21/2022

"Arrived onsite for dishwasher not washing. On inspection found errors F8E1 FAE2, there was no water entering the unit. Changed 5he water inlet valve and tested unit in diagnostics mode. Unit working as designed, no water leaks detected during service."

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Round Rock, TX 78681

Maurice R

Job Details: 12/21/2022

Arrived onsite for dryer not heating. On inspection found that the dryer only had 120 vac to the outlet. Informed customer to contact a electrician.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Georgetown, TX 78633

Lou

Job Details: 12/21/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to,the sealed system failure, I removed and replaced the compressor, UV dye drier, and access valve. Vacuumed the system and pressures held good. Installed 5.0oz of R134a refrigerant and monitored pressures and cooling. Unit is operating as designed with pressures at 0/126 and unit is cooling. Recommended the customer allow the unit to cool for at least 24 hours before placing food items back inside. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Andice, TX 78628

David Z

Job Details: 12/21/2022

"Arrived on site to diagnose dryer not heating when in use. Tested unit and found it tumbles, but does not heat. Checked safety devices and found high limit open. I tested the cycling thermostat after replacing the high limit under parts warranty. Found cycling temp within spec, heating element shows no sign of grounding or failure. Unit working as designed with all other components testing good. Call complete."

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB08

Near Niederwald, TX 78640

Kevin

Job Details: 12/21/2022

"Arrived on site and found brown wire to heating element is not is harness. Took picture. After resetting it ran diagnostic cycle and found heating element is not working, took picture. Replaced control anyway to ensure refrigerator will defrost. If issue continues we will need evaporator harness and thermistor WPW10384183"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Round Rock, TX 78681

David Z

Job Details: 12/21/2022

"Arrived on site to diagnose refrigerator not dispensing water. Tested unit and could hear the valve humming, but no dispensing. Removed fan scroll cover and found the reservoir was frozen, blocking water flow. Used heat gun to heat the reservoir and got water flowing again. Raised RC temp 2 degrees on control to prevent refreezing. Unit now working as designed. Call complete."

We serviced a

KITCHENAID OVEN

Model KOCE500ESS11

Near Georgetown, TX 78633

Lou

Job Details: 12/21/2022

"Arrived on site to inspect wall oven with door latch melted. Upon further inspection, the customer advised that they were cooking using the broil and the food caught fire and melted the door latch (photo). I removed and replaced the door latch and tested in diagnostics and the unit is operating as designed. Checked for error codes and found none. Contacted the Safety Dept and reported my findings and repairs. Documented on Ref#7735286458. Job completed."

We serviced a

WHIRLPOOL OVEN

Model WFE550S0HZ0

Near Georgetown, TX 78633

Lou

Job Details: 12/21/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main harness and tested. Unit is operating as designed. Job completed."