Service History 106

We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Pflugerville, TX 78660
Wesley
Job Details: 06/29/2021
Arrived onsite and found fresh food temp at 39 and freezer at 0f. Advised customer on findings and settings. House is kept warm for comfort. Advised that colder settings will need to be used to keep fridge at good temp in warm environment.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Round Rock, TX 78665
Wesley
Job Details: 06/29/2021
"Arrived onsite for brand new never used washer not hooked up, customer concerned with oil leak found under gearcase. Advised gearcase should be replaced. Ordering gearcase. Office to reschedule.; ordrng 1 W11454734 (Gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Manchaca, TX 78652
Kevin
Job Details: 06/29/2021
"Arrived on site and replaced capacitor diagnosed on previous visit, washer will now agitate and spin properly.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ00
Near Round Rock, TX 78681
David S
Job Details: 06/29/2021
Arrived on site for LEDs out and top icemaker not working. Upon further inspection found freezer light was out. Replaced the freezer light and the rest came on. Also found the icemaker motor not functioning properly. Replaced the icemaker and ran Test 46&57. The ice maker passed both tests and is functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Taylor, TX 76574
Wesley
Job Details: 06/29/2021
"Arrived onsite and found deli control had failed. Replaced deli control and found warped fresh food evap drip pan tray causing water leak also. Ordering warped pan to finish repair; ordrng 1 W11457241 (Drip pan)"
We serviced a
GE OVEN
Model PT7050EH5ES
Near New Braunfels, TX 78132
Noah D
Job Details: 06/29/2021
"Arrived on site to inspect unit for not keeping time. Upon inspection found the unit was off at the display, I checked the unit functionally and found no issues, replaced the display board and all functions returned. Waited 5 min with no time offset. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QTX00
Near Austin, TX 78752
Brandon
Job Details: 06/29/2021
"Arrived on site for customer complaint of unit not dispensing ice, found auger shaft was not making contact with auger motor. I adjusted auger shaft, unit tested good.
We serviced a
GE DISHWASHER
Model GSD2220Z01BB
Near Austin, TX 78734
Leonardo
Job Details: 06/29/2021
Arrived on site to test unit for unit leaking. Found unit leaking from motor and housing. Will order new drain Solenoid. Office to reschedule. ; ordrng 1 WD19X10013 (Housing pump assembly) and 1 WD21X0710 (Solenoid)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AW0
Near Troy, TX 76579
Al
Job Details: 06/29/2021
"Arrived on site and inspected a dead microwave. Confirmed the complaint and inspected the top interlock assembly and found the switches are both defective. Ordering research because the complete interlocks sent isnt whats needed to correct the switch issues. Customer did say when the unit wasnt working for him, he stuck a screw driver into the interlock and unit would work for him up until it finally died. The main control is also needed. The fuse had continuity. Office to schedule return services due to part availability. NEEDS MORE WORK ; ordrng 1 W10434821 (CNTRLELEC)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Cedar Park, TX 78613
David S
Job Details: 06/29/2021
Arrived on site for dishwasher not drying. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found all components activating and the heating element coming on. I spoke to the tenant about how the unit operates and the best practices for washing dishes in a unit that has a plastic tube. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model KVUB606DSS4
Near Niederwald, TX 78640
Leonardo
Job Details: 06/29/2021
Arrived on site to test unit for blower blowing the air down. Found unit to be installed correctly and blowing the correct way. Found behind the unit the blower box in the cabinet was not complete blowing the air back down. Will need to repair box not the unit job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Georgetown, TX 78628
Jonathan
Job Details: 06/29/2021
"Arrived on site for refrigerator not dispensing water or making ice. Inspected unit and work area. Found wrong water filter installed. Bypassed filter housing and found failed filter head. Found original ice maker in place. Cycled ice maker and found ice fan pulsating when cycling. Will need to replace filter, filter head and ice maker with wire harness. Removed filter filter and filter head, installed new. Dispensed 2 gallons threw water dispenser. Contacted parts department and was informed ice maker is on back order and office will schedule when ETA is available..; ordrng 1 W10882923 (ICE MAKER WITH HARNESS )"
We serviced a
KITCHENAID MICROWAVE
Model KEMS379BSS00
Near Georgetown, TX 78633
Jonathan
Job Details: 06/29/2021
Arrived on site for oven glass possibly being installed backwards. Confirmed dual side was facing in and shining side out. Had pictures of recent service call on exact unit and confirmed with customer that glass was correct. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED5600SQ0
Near Austin, TX 78731
David
Job Details: 06/29/2021
Arrived on site to install previously diagnosed door switch to resolve broken door switch. Replaced with new switch and tested. Verified unit working as designed.
We serviced a
KENMORE REFRIGERATOR
Model 106.555264
Near Dripping Springs, TX 78620
Robert
Job Details: 06/29/2021
Arrived on job for complaints of not cooling. Found the compressor not starting. Will need start device to complete. ; ordrng 1 STARTDEVICE
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Austin, TX 78754
Leonardo
Job Details: 06/28/2021
Arrived on site to replace mag cap and diode. Replaced all parts test unit and unit test good job complete.
We serviced a
GE REFRIGERATOR
Model GNE25JSKFFSS
Near Round Rock, TX 78665
Wesley
Job Details: 06/28/2021
Arrived onsite and replaced mullion. Unit is now set up to operate properly.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near San Marcos, TX 78666
Noah D
Job Details: 06/28/2021
"Arrived on site to inspect unit for not producing ice and leaking, upon inspection found the unit was filling a broken tray. Replaced icemaker and found it was the wrong connector, ordering Icemaker and returning with valve. Ordering bucket and autho. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 W11033825 (ice-contnr) and 1 W11262316 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Fort Hood, TX 76544
Al
Job Details: 06/28/2021
Arrived on site and inspected washer making an awful scraping noise during spin cycle. Confirmed the complaint and found the actuator and cam were causing the malfunction. R& R both and unit tested as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Georgetown, TX 78626
Tommy
Job Details: 06/28/2021
Arrived onsite for dishwasher dispenser not operating. Upon arrival replaced unit dispenser and tested as old one was damaged. Unit is now operating as designed. No signs of leaks. Job Completed.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Austin, TX 78738
Robert
Job Details: 06/28/2021
Arrived on job for complaints of no display. Called tech line same SR number as before. Checked for Voltage DC to console voltage good. Will need to replace console to complete. ; saved tckt
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78734
Brandon
Job Details: 06/28/2021
"Arrived on site for customer complaint of gaskets having damage, I found both RC door gaskets damaged, but not affecting the sealing of the doors, I recommended to customer to wait and see if the damage to the gaskets gets worse and creates a problem sealing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Georgetown, TX 78626
Tommy
Job Details: 06/28/2021
Arrived on site for refrigerator not cooling upon arrival found unit frosted up found unit defrost operating as designed for element and thermistor but control and UI misreading ordering both control and UI as well as thermistor all to be replaced at once. Job Completed.; ordrng 1 W11518204 (UI)
We serviced a
KITCHENAID RANGE
Model KGRS505XSS00
Near Austin, TX 78727
David
Job Details: 06/28/2021
"Arrived on site to follow up on range that was not heating in the upper oven. I ran the unit and found the bake element shorted, and the broil element was not staying on. Broil would cycle on and shut off, and didnt get hot enough to light. I replaced both the bake and broil elements and retested. I found broil was still not staying on, indicating a bad control. Ordering control to resolve. Ordering control. Office to schedule when we receive control. ; ordrng 1 WPW10365423 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near New Braunfels, TX 78130
Noah D
Job Details: 06/28/2021
"Arrived on site to inspect unit for not powering light under unit. Upon inspection found the unit had shorted at control board causing issues with bulb, ordering control board. Office to reschedule ; ordrng 1 W10892389 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Round Rock, TX 78664
Wesley
Job Details: 06/28/2021
Arrived onsite and found unit evap frosting over because heater not activating. Ordering evap harness and heater and controls.Office to reschedule.; ordrng 1 W11405276 (Harness) and 1 WP2323198 (Heater)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Dripping Springs, TX 78620
Jacob
Job Details: 06/28/2021
"Arrived onsite for unit not starting a cycle. Customer showed me how they start the unit, and noticed that the start button was either held too long or the customer didn?t notice that the button wasn?t held long enough. Showed customer how long to hold the button till the unit starts. No issues at this time. Job complete"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM07
Near Leander, TX 78645
Justin
Job Details: 06/28/2021
Arrived on site for a refrigerator leaking from behind. Upon further inspection I found the leak dripping from the inlet valve. I am ordering the valve and the office will reschedule. ; ordrng 1 WP2315576 (Inlet Valve)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Temple, TX 76502
Al
Job Details: 06/28/2021
Arrived on site and inspected washer not spinning. Confirmed the complaint and found the issue was with the new style actuator.Tested the unit and unit tested as designed. Customer satisfied. JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Leander, TX 78641
Justin
Job Details: 06/28/2021
"Arrived on site for a refrigerator with lights not working. Upon further inspection I found the FC light out, but no others out. I put the unit into diagnostics mode and ran test 17. I found the FC switches reading correctly. This indicates a bad light. I replaced the light and it began working as designed.
We serviced a
GE REFRIGERATOR
Model GFSS6KKXASS
Near Lakeway, TX 78734
Brandon
Job Details: 06/28/2021
"Arrived on site for customer complaint of of unit not producing ice and noise coming from ice maker section, found failed ice maker, I replaced ice maker, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78750
Kevin
Job Details: 06/28/2021
"Arrived on site and inspected refrigerator and found fresh food temperature is 42?, took one picture freezer temperature is 2?, took one picture. Customer states they experience higher temperatures in the fresh food section. Also ice is getting stuck in the Dispenser, Took one picture of ice jammed in dispenser and spoke with techline they recommended replacing the entire door it likely has an air gap. Will also bring back damper to address fresh food temperatures. 7731106952; ordrng 1 LW10913113 (SS door) and 1 W11317276 (Damper)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Cedar Park, TX 78613
David S
Job Details: 06/28/2021
Arrived on site for washer not coming on. Upon arrival tested voltage from the outlet and found it working as it should be. Upon further inspection found control not pushing voltage to UI. Ordering main control and The UI just incase. Office to reschedule when we have an eta on parts.; ordrng 1 W11419051 (Control) and 1 W11478525 (UI Panel)
We serviced a
AMANA MICROWAVE
Model AMV2307PFB3
Near Austin, TX 78725
Leonardo
Job Details: 06/28/2021
Arrived on site to test unit for light not working. Test unit and found bad control board. Ordering new board office to reschedule. ; ordrng 1 W10849846 (Control board)
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Holland, TX 76534
Tyler
Job Details: 06/28/2021
"(Tw) On-site for double wall oven not working properly and showing F1E1 appliance manager error. Entered diagnostics, found F1E1, no other error codes. Replaced oven appliance manager. Reassembled, tested, bake and broil work on both upper and lower ovens. No error codes present. Unit functioning as designed. Call complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Austin, TX 78750
Kevin
Job Details: 06/28/2021
"Arrived on site and inspected freezer and found it is 15?, frost pattern is normal, inspected compressor and found it is hard to the touch but the spotter also does not have a condenser fan. Noise described by customer is refrigerant lines are vibrating next to compressor. Anti-vibration material has melted and fallen off of refrigerant line. Corrected noise but temperature is not off enough to recommend a sealed system repair.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Leander, TX 78641
Justin
Job Details: 06/28/2021
Arrived on site for a washer with the shifter popping out of place. I replaced the shifter per service pointer W11531483. I the individually activated the agitate and spin. Both actuated and ran as designed. I ran a test cycle and found it also running through as designed. No leaks observed at the time of service. Call complete.
We serviced a
HOTPOINT REFRIGERATOR
Model CTX18BACHRWW
Near Georgetown, TX 78628
Tommy
Job Details: 06/28/2021
Arrived onsite for rc no cool and fc top not freezing upon arrival found unit fc top section at 55 degrees rc at 60 degrees removed evap cover and found unit fc evap fan was bound by foam and plastic. Cleared fan and unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDB00
Near Leander, TX 78641
Kayman
Job Details: 06/28/2021
Arrived onsite for refrigerator making grinding noise while opening or closing the RC door. Upon inspection I found the RC door bracket was bent out of shape and crooked causing it to scrape against the hinge. I removed the door and noticed the washer was wearing down. I replaced the washer and corrected the bracket. I also added some hinge grease to ensure a smooth slide. The unit no longer scrapes or grinds against the hinge. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADB3
Near Paige, TX 78659
Matthew
Job Details: 06/28/2021
Arrived onsite for dishwasher not washing correctly. Upon inspection found error codes of wash motor and no heat. Ran test and found wash motor not energizing. Unit will need was motor replaced and potentially the heating element. Need AUTHO.Ordering parts and office to reschedule.; ordrng 1 NEEDAUTHO (NEED AUTHO ) and 1 W10518394 (heater)
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Manor, TX 78653
Scott
Job Details: 06/28/2021
"Arrived on site , replaced door bellow . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Pflugerville, TX 78660
Wesley
Job Details: 06/28/2021
Arrived onsite for some ice build up in fresh food evap. However heater space is clear. Replaced control due to evident irregular defrost cycle time. Advised fridge must be defrosted for 48hrs to reset unit for normal operation.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Manor, TX 78653
Scott
Job Details: 06/28/2021
Arrived on site for no power to range . Found power cord wires burned up at terminal block .will need main harness . Will need new power cord . Call to set return ; ordrng 1 4 prong range cord
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78726
David S
Job Details: 06/28/2021
Arrived on site to install a drain pump. We gained access to the drain pump and replaced it with new. We tested the unit and found it working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78721
Matthew
Job Details: 06/28/2021
Arrived onsite for Unit 3302. Refrigerator leaking. Upon inspection found faulty valve. Replaced valve and tested. Tested ice maker fill and dispenser fill. No leaks present at this time. Job complete
We serviced a
GE REFRIGERATOR
Model GFE29HSDASS
Near Kyle, TX 78640
Jacob
Job Details: 06/28/2021
Arrived onsite for unit not cooling in the refrigerator. Upon the investigation of the unit. Found that the control and the fan needed to be replaced. Replaced parts. Fan turned on. Spoke with SW to help diagnose. No issues at this time. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ7
Near Austin, TX 78754
Scott
Job Details: 06/28/2021
Arrived on site for unit sparking . Found upper rack was in and sparked . Found hook had black marks on it . Replaced ceramic hook from truck stock . Tested unit heating water to whirlpool specs . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Lakeway, TX 78734
Brandon
Job Details: 06/28/2021
"Arrived on site for customer complaint of unit not cooling properly, unit had defrosted and melted all the ice and both sides were warm. When I arrived, all fans were running, freezer temperature was at 4 degrees, refrigerator temperature was at 38 degrees. I removed kick plate and while messing with door wire harness, I noticed the fan was going on and off with door switch taped closed, found wire harness on door was the issue. Ordering door. ; ordrng 1 W11202405 (Freezer door) and 1 Cnote (Auth/office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ02
Near Leander, TX 78641
David S
Job Details: 06/28/2021
Arrived on site for frosting in the freezer section. Upon further inspection we didnt find any frost buildup. We did a temp test and a fan test to find everything operating as it should. We found the unit in adaptive defrost and changed it to basic defrost. We spoke to the customer about how to unit operates. Explained how basic defrost versus adaptive defrost works. Instructed customer to empty ice bin every few days to prevent ice freezing together. Call complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78737
Robert
Job Details: 06/28/2021
Arrived on job for complaints of noise. Ran load with towels customer confirmed the noise. Noise level normal for this wash wiper no errors.
We serviced a
GE DISHWASHER
Model GDF640HSM0SS
Near Spring Branch, TX 78070
Andrew
Job Details: 06/28/2021
"Installed float from previous diagnosis. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Austin, TX 78701
Scott
Job Details: 06/28/2021
"Arrived on site for water leaking into tub . Found one of the valves dripping into tub . Replaced valve . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG DRYER
Model MGD5500FC
Near Austin, TX 78731
Kevin
Job Details: 06/28/2021
"Arrived on site and met customer at door, customer explained that someone has already been on location and reinstalled the dryer. Customer allowed a picture to be taken of the dryer completely installed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Austin, TX 78727
Kevin
Job Details: 06/28/2021
"Arrived on site and inspected washer and found no saved error codes, it makes a chirp at the beginning of the spin cycle. Replaced cam kit, belt, and actuator to correct issue. No signs currently of any Gearcase problems, took pictures, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Martindale, TX 78655
Noah D
Job Details: 06/28/2021
"Arrived on site to inspect unit for not cooling correctly or dispensing ice, upon inspection found the harness cut as well as multiple electronic issues, ordering harness and all controls. . Office to reschedule ; ordrng 1 W10512203 (harns-wire) and 1 W10852747 (cntrl-elec)"
We serviced a
FRIGIDAIRE WASHER
Model FAFW4011LW0
Near Austin, TX 78732
Brandon
Job Details: 06/28/2021
"Arrived on site for customer complaint of door being broken, found inner, outer door broken and hinge needed replacing, I replaced all parts, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Manor, TX 78653
Scott
Job Details: 06/28/2021
Arrived on site for not making ice . Tray had cubes . Hit reset button on maker . IM didnt respond . Replaced icemaker . Ran service reset on IM . Maker ran thru harvest and filled . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5NVAXSA02
Near Leander, TX 78641
Kayman
Job Details: 06/28/2021
Arrived onsite for refrigerator not making ice. Upon inspection I found the FC= - 1 RC= 37. I tested voltage at the ice maker and found none even with the emitter receiver boards clear of obstruction and the door switch taped shut. I disconnected the ice maker and found 110VAC at the harness to the ice maker. I found the emitter board flashing twice pausing then flashing twice again. . ; ordrng 1 W10757851 (Emitter/receiver) and 1 2198597 (Ice maker)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/28/2021
Arrived onsite to replace previously diagnosed parts. Replaced latch and control. Calibrated unit and tested. Ran auto test and no issues at this time. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EBL3
Near Cedar Park, TX 78613
Justin
Job Details: 06/28/2021
Arrived on site for a dishwasher leaking from the bottom. I put the unit into diagnostics mode and found stored error code F9E1 for diverter cant find home position. I then ran a service cycle and found the unit leaking from the sump and motor. I removed and installed a new sump and motor. I then tested the unit in diagnostics and found it no longer leaking. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED9150WW0
Near Dripping Springs, TX 78620
Jacob
Job Details: 06/28/2021
"Arrived onsite for unit not heating and customer said controls sometimes would jump around. Tested unit. Control did jump around while trying to test. Was able to test heating. Unit not heating. Upon further inspection, found that the wire to the heating element was burned up. Needs a new wire harness and UI panel control and possibly new control as well. Needs authorization before returning. Also need 2hr request. Office to reschedule ; ordrng 1 REQUEST (2HR) and 1 W10251442 (wire harness) and 1 WPW10215747 (cntrl-elec)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78626
Tommy
Job Details: 06/28/2021
Arrived onsite for oven light not coming on. Upon arrival found light had burnt out inside housing replaced housing and damaged bulb. Found unit oven door panel loose on right side not clipping correctly. Adjusted and tested door unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Florence, TX 76527
Jonathan
Job Details: 06/28/2021
Arrived on site for washer continues to make noise. Performed diagnostics mode and checked for fault codes and found none. Performed manual test mode and found actuator trying to shift gears when spinning. Called Whirlpool tech support and spoke with Joel. He stated to replace control with lower harness. Sr#7831108461. Office to schedule return when ETA is available on parts.; ordrng 1 W11386637 (CONTROL) and 1 W11545744 (HARNESS )
We serviced a
WHIRLPOOL RANGE
Model GH4155XPB1
Near Cedar Creek, TX 78612
Matthew
Job Details: 06/28/2021
Arrived onsite for failed microwave door. Upon inspection found found door broken in several places. Door would need replacing. Notified customer. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KICU569XSS00
Near Austin, TX 78734
Brandon
Job Details: 06/28/2021
"Arrived on site for customer complaint of unit not powering on, found proper power at junction box and to the modules, I replace UI control, unit still was not powering on, found failed modules. Ordering modules. ; ordrng 1 W10857233 (Module) and 1 W10607550 (Module) and 1 Cnote (Module)"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Del Valle, TX 78617
Leonardo
Job Details: 06/28/2021
Arrived on site to test unit for oven not working. Found unit giving f1e0 error internal board failure. Ordering new control board office to reschedule. ; ordrng 1 W11528354 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Marcos, TX 78666
Noah D
Job Details: 06/28/2021
"Arrived on site to inspect unit for not producing water, upon inspection found the unit tried opening the valve with no success. Icemaker was working. Ordering valve. Office to reschedule ; ordrng 1 W10913947 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Buda, TX 78610
Jacob
Job Details: 06/28/2021
Arrived onsite to replace part ordered by previous tech. Replaced actuator. Could not test the unit as it as not hooked up and sitting in the upstairs room. Took pic. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SDRXXY02
Near Round Rock, TX 78681
David S
Job Details: 06/28/2021
Arrived on site for unit having ice buildup. Upon further inspection found the bottom of the door gasket was not sealing properly against the FC and ice was building up on the bottom of the FC edge and door gasket. After replacement tested the door and found it sealing as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Pflugerville, TX 78664
Lou
Job Details: 06/28/2021
"Arrived on site to insect range cooktop burner flames. Upon further inspection, I found that the model/serial numbers were incorrect. I corrected the M/S on the ticket. Customer advised the flames are too hot/high. I tested all cooktop burners and found the flames too high. I adjusted the flames and retested each burner. All burner flames are correct. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Wesley
Job Details: 06/28/2021
Arrived onsite for ignition irregularities. Ordering cap kit to repair. Inconsistent ignition on large burners; ordrng 1 W11435570 (Burner caps) and 1 WPW10183368 (Cap lit)
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Austin, TX 78731
Kevin
Job Details: 06/28/2021
"Arrived on site and inspected the freezer And found it is unplugged, after reconnecting it to power lights are on but Control is unresponsive. No power is going to compressor. Replaced control board under parts warranty and freezer is running again. Customer stated they Saw ice buildup on the rear outside surface of the freezer.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2322MBKA
Near Liberty Hill, TX 78642
Jonathan
Job Details: 06/28/2021
"Arrived on site for refrigerator only dispensing crushed ice. Inspected unit and work area. Tested dispenser operation and found no change in solenoid. Removed failed solenoid and installed new. Assembled unit and tested operation. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Kayman
Job Details: 06/28/2021
Arrived onsite for dishwasher not washing. Upon inspection I found F4E3 f7e1 f5e1 stored in the unit. I confirmed the motor was not running. I replaced the sump assembly and tested the unit. The unit is working as designed including the heater and no leaks were detected during time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBRC36FTS04
Near Austin, TX 78704
Kevin
Job Details: 06/28/2021
"Arrived on site and inspected refrigerator and found customer has already fixed primary issue by clearing evaporator drain with hot water. It is operating properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Andice, TX 78628
Jonathan
Job Details: 06/28/2021
"Arrived on site for refrigerator not dispensing ice and customer stated they were not able to remove ice container. Inspected unit and work area. Tested dispenser operation and found frozen up at bucket. Found dispenser gasket not in correct position and flatten out. Corrected gasket and reinstalled. Called Whirlpool tech support and spoke with Adrian. Shown customer on how to remove ice container. ( SR#7731113715). All operations tested good, no water leaks detected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Manor, TX 78653
Matthew
Job Details: 06/28/2021
Arrived onsite for no water to dishwasher. Upon arrival put unit in diagnostics and could hear valve energize but was not receiving water. Followed supply line and found supply cut off. Established supply and tested. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
UNKNOWN FREEZER
Model GAFZ30FDGB02
Near Marble Falls, TX 78654
Cliff
Job Details: 06/28/2021
Arrived on site to diagnose a freezer that is building ice inside. Found door not insulated properly and it will need to be replaced to complete repairs. .; ordrng 1 W11233211 (Door)
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Georgetown, TX 78633
Jonathan
Job Details: 06/28/2021
"Arrived on site for cooktop not powering on. Inspected unit and work area. Removed oven to gain access to model and serial. Found unit sharing power with oven and no junction box cover. Found oven missing back panel and exposing live wires. Pulled cooktop out and found failed module control. Called Whirlpool tech support and spoke with Joel. He stated unit should be on it?s own circuit and could cause control issue and possible could start a fire. I Office to schedule return when ETA is available. Paid service fee on credit card.; ordrng 1 W10857232 (MODULE )"
We serviced a
WHIRLPOOL OVEN
Model RBS305PVS03
Near Austin, TX 78737
Robert
Job Details: 06/28/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. Oven heating properly.
We serviced a
GE OVEN
Model JKP77WP1WG
Near Austin, TX 78733
David
Job Details: 06/28/2021
"Arrived on site to follow up on MW / Oven combo that is erroring out with latch error. Attempted to disassemble unit and found hardware was rusted and stripping, and any vibrations had the unit flickering. Harness is stiff, and hardware cant all be removed to reach latch. Unit is 30+ years old and plastic has become brittle. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Austin, TX 78730
David
Job Details: 06/28/2021
"Arrived on site to follow up on refrigerator that had lost some cooling as well as stopped dispensing ice and water, and stopped making ice. Tested fans and icemaker and found no abnormal voltage draws, everything running as designed. Replaced control and Ui with kit. Found the UI dim and likely main control, dropping voltage. Tested all functions with new UI and control and found everything working as designed. Call complete.; ordrng 1 Autho (Autho)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near San Marcos, TX 78666
Noah D
Job Details: 06/28/2021
"Arrived on site to inspect unit for not heating correctly, upon inspection found the units blower fan did work in diagnostic but the unit did not heat without blower code, found multiple UI to control miscommunication codes, ordering both control parts. Office to reschedule ; ordrng 1 W11105004 (console)"
We serviced a
UNKNOWN VENTHOOD
Model UXT4236ADS2
Near Leander, TX 78641
David S
Job Details: 06/28/2021
"Arrived on site for lights not working on the vent hood. We inspected the unit and found the lights working, but the light is flickering on the low light setting. This is called a low hertz flicker. We switched out the switch for the unit and found it doing the same thing. The unit is working as designed. The lights are flickering because of the voltage difference between high and low setting. Documented with techline sr# 7731044898. Job complete."
We serviced a
MAYTAG OVEN
Model PGR5710BDW
Near Cedar Park, TX 78613
Kayman
Job Details: 06/28/2021
Arrived onsite for range with gas smell coming from the oven. Upon inspection I found the ignitor would glow and the burner would release gas but not ignite. I used my pliers to bend the ignitor more forwards the burner but due to metal expansion it may happen again. If any other part were to be replaced for this issue it would be the bake burner. No gas leaks were detected during time of service. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Austin, TX 78758
Leonardo
Job Details: 06/28/2021
"Arrived on site to test unit for unit giving f47. Found unit needing new module and ui.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Austin, TX 78758
Leonardo
Job Details: 06/28/2021
arrived on site to test unit for oven off needing calibration. Test unit and found unit temp correct. Advised customer to cook in unit and find how is cooking job complete.
We serviced a
KITCHENAID MICROWAVE
Model KBMC140HSS03
Near Dripping Springs, TX 78620
Jacob
Job Details: 06/28/2021
Arrived onsite for unit not heating and making noise from the door. Could not get unit down as a 2 man I?d needed because the unit is hard wired in. Also need to order springs for the door. Needs authorization for the 2 man and parts. Office to reschedule ; ordrng 1 WP4451009 (spring) and 1 WP4452396 (spring)
We serviced a
MAYTAG WASHER
Model MVWC400XW2
Near Georgetown, TX 78633
Lou
Job Details: 06/28/2021
"Arrived on site to inspect washer not working. Upon further inspection, I placed the unit in diagnostics showing error code F5E1-lid switch fault. Cleared the code and continued with testing. Unit failed to lock in the beginning. I canceled the test and tested the unit in manual test mode. Tested mild lock and it continued to fail. I removed and replaced the switch assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Georgetown, TX 78633
Lou
Job Details: 06/28/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that after the ice maker dumps ice and the valve dispenses water into the tray, it makes a loud grinding noise. Using my jumper wire, I tested the ice maker. It harvested as designed then dispensed water as designed with no unusual noises. I removed the ice maker and inspected it and it looks good. Retested the ice maker fill tube 3 more times and still no unusual noises. I urned the water source down at the wall and tested again and still no unusual noises. I recommended that the customer monitor the unit and if possible to get a video of the noise when it happens. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Liberty Hill, TX 78642
Jonathan
Job Details: 06/28/2021
"Arrived on site for refrigerator not dispensing water. Customer stated that he had unit set to 37? and water frozen, tuned up to recommend temperature and unit started working. Inspected unit and work area. Found correct water filter in place. Performed diagnostics mode and checked thermistor circuit and found good. Found air flow may have been blocked at time of reservoir frozen. Checked damper control for possible air leaks. Spoke with customer on air flow and unit operation. All tested good, no water leaks detected."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78758
Scott
Job Details: 06/28/2021
"Arrived on site for freezer frosting up again . Gasket is sealing properly . Called tech line , recommended replacing evap fan and drain tube . Call to set return Sr 7731113619; ordrng 1 W11032800 (Evap motor with harness) and 1 W11084807 (Drain extension)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Kayman
Job Details: 06/28/2021
Arrived onsite for dishwasher not draining. Upon inspection I confirmed the complaint. I accessed and replaced the main control and drain hose with check valve. I tested the unit and inspected for leaks. The unit is working and draining as designed and no leaks were detected during time of service. I went over other possible causes of back fill in the tub and asked the customer to experiment with certain scenarios to see if there are any other factors that could cause the back fill. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508ESS1
Near Austin, TX 78703
Kevin
Job Details: 06/28/2021
"Arrived on site and inspected ice machine and found cutting grid is broken, took pictures, after replacement observed ice machine until first batch was made, took 1 picture. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Paige, TX 78659
Matthew
Job Details: 06/28/2021
Arrived onsite to replace previously diagnosed parts. Replaced freezer light module. Tested unit and unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Round Rock, TX 78665
Jimmy J.
Job Details: 06/28/2021
Arrived on site to install previously diagnosed part. Removed actuator and installed new actuator. Ran through diagnostics and completed all cycles as designed. No leaks detected. Job completed.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Georgetown, TX 78633
Jonathan
Job Details: 06/28/2021
Arrived on site for microwave having error F2-E1. Inspected unit and work area. Found unit under 3 year warranty (MS) confirmed. Attempted to perform diagnostics mode and would not allow due to stuck key error. Cleaned UI and attempted diagnostics mode again. Will need to replace UI and continue to diagnostics for door open and close failure. Found no ETA available on UI. Office to schedule return when ETA is available.; ordrng 1 W10444132 (CONTROL PANEL) and 1 W11398764 (FILTER NOISE )
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Pflugerville, TX 78660
Wesley
Job Details: 06/28/2021
"Arrived onsite and replaced mag, cap and diode together to repair microwave operation. All checks good. Unit is now operating as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC0
Near Holland, TX 76534
Tyler
Job Details: 06/28/2021
"(Tw) On-site for washer making noise during spin. No error codes present. Replaced control due to service pointer. Tested unit during agitate and high spin. Some of the noise was no longer present, but unit still had a scratching noise doing part of spin. Was not sent with gearcase, cam, belt. Ordering gearcase, cam, belt. Also ordering motor just in case. Office to reschedule due to part availability. ; ordrng 1 W11423758 (Gear case) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11026785 (Motor)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Georgetown, TX 78633
Jonathan
Job Details: 06/28/2021
Arrived on site for washer taking house to wash. Inspected unit and work area. Performed diagnostics mode and found motor fault error code. Gained access to motor and found actuator at fault. Corrected actuator and added zip tie tie as temporary repair unit part can replaced. Ran calibration cycle and ran in normal test mode. Found able to operate until part can be replaced. Found bo eta on part. Office to schedule appointment when ETA is available.; ordrng 1 W10913953 (ACTUATOR )