"Moved to unit 1103, arrived on site, tenant unavailable request for Monday the 15th; schdld next appmnt for 9/15 MON !"

"Arrived onsite for unit not functioning. Found control not responding. Customer stated on last use unit dod not drain. Inspected underneath unit and found wire harness shorted on metal clip and caused control to go out. Ordering control, harness and pump. Set to return. September 15th.; ordrng 1 W11665968 (Lower harness) and 1 W10919003 (Drain pump)"

"Arrived on site for unit tripping breaker, burnoff previously complete however issue continued, also found element and control were not up to date. Installed elements and control in order for unit to be up to date on current parts and performed burnoff to ensure unit now working properly. Allowed burnoff on new elements. job complete."

"WRMF3636RZ00 Arrived on site for a refrigerator not making ice. FC -4 Icebox 5 degrees RC 38 all temperatures were good . Further inspection I found ice bin was full of ice ,it despensed great . Icemaker is working as its designed it dump ice and added water no issues. Product works as it's designed no water leaks visible from main water supply no parts used"

"Arrived on site for a dishwasher that is not draining. Inspected unit and work area. The customer advised that the unit does finish each cycle, but when she opens the dishwasher sometimes, there is a little water at the bottom of the tub. She advised that this does not affect the dishes but was wondering if there was an issue. The unit was in the middle of a wash cycle, so I canceled out the cycle and found the unit draining properly and completely. I ran the unit through diagnostics and found no stored error codes. I ran the unit through a diagnostic cycle and found all portions of the machine working and operating as designed. I checked the drainhouse installation at the garbage disposal and found the drainage hose going downhill from the garbage disposal, indicating there may an issue with the drain backing up from time to time and water is being siphoned back into the dishwasher from the sink. I did explain to the customer that she may want to install a C-clamp under the sink to hold the drain hose up higher than her garage disposal to prevent waterflow from the sink. I showed the customer what she would want to do. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to inspect oven tripping the breaker. Upon further inspection I verified that oven was tripping the circuit breaker after 10 minutes of use. I called techline and spoke with Steve. He had me test the amperage while running the bake and broil elements. 16.5 amps was the peak amperage. Base on his direction, we will need to replaced both elements due to a possible detection of moisture by the gfci breaker. I am ordering the bake and broil elements. SR #7742358966. W11617232 W11545804 I am scheduling for 9/15; ordrng 1 W11545804 (Bake) and 1 W11617232 (Broil element)"

"Arrived on site to inspect unit for reported screeching noise during agitation. Customer stated noise occurs specifically when agitating and is described as a screeching/rubbing sound. Entered service diagnostics and performed high-speed agitation and spin tests; no abnormal noises were present. Ran full automatic test cycle, all functions completed without issue. Visual inspection of lower mechanical components identified minor oil residue present at gearcase housing. Further inspection of drive components revealed contact marks on rotor surface and wear along slider.As a precautionary corrective measure, replaced slider (W10734521), rotor (W10915700), and clutch (W10754448). Performed calibration cycle, completed successfully. Verified repair by running an additional full diagnostic cycle; no abnormal noises detected. Advised customer to capture video evidence if noise condition reoccurs. At time of service unit is running as designed, no leaks detected, job complete."

"Arrived onsite for previously diagnosed part. I installed a insulation on top of existing and ran the unit. Unit heats as designed showing 7-9 amps during heating, and the counter top didn't get hot during testing. Unit operates as designed if unit still makes the counter top hot it's due to the thin counter top. No leaks. Call complete. Installed W10896113 Insulation."

"WTW4816FW3 Arrived on site for a washer stuck draining. On arrival I verified the issue long drain I replaced control board, calibrated then tested product is working as its designed no water leaks visible from main water supply."

"KRMF706ESS01 Arrived on site for a refrigerator not cooling. On arrival I seen this was a sealed system repair, I'm not certified yet to do a sealed system repair. I ran a test on the compressor on test five no response. I took amp draw on the compressor 8.3 amp draw readings . Compressor was hot to the touch nether compartment was cold . Client stated icemaker stopped making ice then the FC defrosted and the RC was still cold then now both compartments are warm. All parts were already ordered . Sealed system repair for the 3rd time. Returning parts will be needed two hour repair and office please reschedule client for soonest availability for a certified technician. ; O-emld tckt"

"Arrived to unit 110 for not defrosting. Replaced the main control,ui and evaporator thermistor,ohmed heater passed, ran diagnostic all test passed power cycled unit compressor and fans powered on. W117422389,wpw10384183,w11518204"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer had the unit plugged in and I found no frost pattern on the evaporator. I gained access to the compressor and found the compressor burning hot to touch, indicating a failed compressor. I replaced the compressor, drier, and access valve and charged the unit up with 250 psi of nitrogen. I found pressures hold for 15 minutes. I vacuumed down the unit to -30 psi and found pressures hold again for another 10 minutes. I charged the unit up with 5.0 oz of R134a refrigerant and tested the unit. The unit began to cool and operate as designed. Call complete. W10309989, W11506635, and WPW10143759."

"Arrived on site to test unit for crackling noise, tested unit found diode cracked and arcing out, replaced diode and tested unit is now running as designed job complete installed W11256462"

"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the capacity and found no difference on the washing machine agitating or spinning, indicating an issue with thenwire harness. Ordering the harness and the office will need to contact the customer about a return date due to an out of stock and PSP item. W11158830.; ordrng 1 W10678684 (Lower harness)"

"Arrived on site to test unit for not drying properly, customer stated that sometimes is dry good but sometimes it take 2-3 cycles, exposed junction box and found red wire loose and starting to arc out, loose wire is responsible for the erratic drying cycles, secured connection and tested, unit is now running as designed job complete"

"Arrived on site for a washing machine that has a loose tub. Inspected unit and work area. The customer advised that the unit is now going off balance on almost every load. I tested the suspension, and the suspension was completely shot. I had checked the basket and found it properly secured onto the drive shaft. I replaced the suspension rods and tested the unit. I found the unit working and operating as designed. Call complete. W11396716."

"Arrived on site to test unit for not draining and spinning, customer stated that the drain pump is not disengaging, tested unit found failed control, ordering part office to reschedule ; ordrng 1 W11607637 (Control)"

"Arrived on site to test unit for not broken ice bin and ice production not stopping, tested unit found cracked ice bin and ice maker and bail arm working good, replaced ice bin unit is now functioning as designed job complete installed WPW10558424"

Arrived on site to diagnose washer making some noise with a sagging door. Checked suspension and internals and found nothing that should be making noise. I did see the door hanging due to a broken pin on the hinge. Did not have correct part. Ordering hinge and caps. Office to schedule when parts arrive. ; ordrng 1 WPW10208415 (Hinge) and 4 WPW10208398 (Hinge Caps)s

"Arrived on site for water leaking. Found freezer door stuck shut down to ice build up,unable to open door rescheduled for sat 9/13 ; ordrng 1 W11668671 (Brackets) and 1 WPW10347093 (Ice bucket)"

"Arrived on site to inspect unit for abnormal noise. Customer provided video documentation of symptom, confirming drive system noise during operation.Entered service diagnostics and initiated test cycle. During agitation, belt slippage was audible. During spin, a low rumbling noise was present, consistent with bearing failure. Inspection of lower mechanical components confirmed tub seal breach, gearcase oil loss and corrosion to surrounding components. To correct failure, replaced gearcase (W11449840), splutch assembly (W10721967), actuator (W11481722), and belt (W11239857). Performed calibration cycle, completed successfully. Verified repair by running full diagnostic cycle; all functions operated within manufacturer specifications and all abnormal noises have been eliminated. At time of service, unit is running as designed, no leaks detected, job complete."

"Arrived on site to install previously diagnosed components. Verified unit was fully defrosted prior to repair. Replaced main control (W11172798), scroll fan (W11098695), and spliced in new thermistor (W10316760) per manufacturer procedure. Powered unit and verified proper operation; evaporator fan, compressor, and defrost functions are all enabling as designed. Unit is now running as designed, no leaks detected, job complete."

Arrived on site for washer running drain all the time. Unit falls under service pointer s153eb. Confirmed drainnhose clear. Replaced control. Verified operarion. Call complete.

Arrived onsite for previously diagnosed parts. When replacing the rails i found the right hand rail to the door to be broken. I will need to re order W11668672 Fz door rail to continue with repair as the broken rail cannot be reshaped without further damage. RS for 09-15-25 for service.; ordrng 1 W11668672 (Fz door rails)

"Arrived on site for refrigerator not cooling properly. An arrival confirmed issue, and upon further inspection found unit was entering defrost mode and exiting defrost mode too quickly. I then found control and thermoster, both failing. I replaced the control that came as a kit with the rc. Thermoster, and informed customer to allow unit twenty four hours to stabilize temps.Call complete."

Arrived onsite for unit stuck in drain. I found a F3E1 PRESSURE SENSOR FAILURE present. I replaced the control and tested unit. Unit now operates as designed and doesn't continuously drain. Call complete. No leaks. Installed W11603811 CNTRL-ELEC.

"Arrived on site to inspect wall oven control panel not working. Upon further inspection, I found the panel display showing a plug with a red line through it and then going blank. The customer said they've tried cycling power at the breaker, and nothing changes. I attempted to place it in diagnostics, but it failed. I removed and replaced the control panel and assisted the customer in downloading the Whirlpool app on their phone and then connecting the unit to Wi-Fi through the app. Unit is operating as designed, job completed. W11659265"

"Arrived on site to inspect cooktop not igniting properly. Upon further inspection, I tested all of the cooktop burners and found they are all igniting properly. After retesting several times, the center burner ignitor stopped arcing. I removed the cooktop from the burner box to gain access to the components inside and found evidence of old spillage (photo). I checked the center burner ignitor, and it is plugged into the spark module fully. When I tested the center burner, it failed to ignite, but the remaining burners were arcing as designed. When I tested one of the other burners, all of the other burners, except the center burner, ignited properly. I switched the front left burner ignitor to the center burner and retested, and it arced and operated as designed. I am ordering the ignitors and scheduled return service for 09/15/25. I left the front left ignitor on the center burner since the customer uses that burner more often, and all ignitors will be replaced due to the amount of spillage on all of the burners. No gas leaks were detected during service. RETURNING TECH TO REPLACE ALL IGNITORS UPON RETURN SERVICE-LS.; ordrng 2 W11703398 (Ignitor)s and 3 W11702865 (Ignitor)s"

Arrived onsite for unit constantly draining. I found a F3E1 pressure sensor failure present. Under S code S153EB I replaced the control. Unit no longer constantly drains and operates as designed. Unable to test full cycle due to all lines un hooked. No leaks. Call complete. Installed W11607637 CONTROL.

Arrived on site for refrigerator not cooling. On arrival confirmed issue and found max board not sensing power to defrost heater as well as no resistance to heater. I replaced wpw10503278 and wpw10290745 harness wire. Found unit working as designed with no leaks and informed customer to allow 24 hrs to cool. Call complete.

"Arrived on-site for unit leaking water. Found ice build up in fill tube. I replaced the fill tube and the valve. Tested unit and found no leaks. Unit is operating as designed. Used wpw10312696, w11415785"

"Arrived on site to inspect unit for cycle progression failure. Customer stated unit will not advance past the sensing phase regardless of cycle selection.Entered service diagnostics and initiated automatic test cycle; all components energized and functioned as designed. Attempted normal cycle; during sensing, only the agitator engaged while the basket remained inactive. Inspected lower drive system and identified worn cam and belt. Replaced cam (W10721967), actuator (W10913953), and belt (WPW10006384). Retested in normal cycle and found condition persisted, agitator engaged but basket failed to shift into spin. Findings indicate a control software fault preventing proper shift to basket engagement during consumer mode operation. Unit will require replacement of main control to restore full cycle functionality. No leaks observed. Ordering part, office to reschedule.; ordrng 1 W11124710 (Control)"

"Arrived on site to inspect unit for not heating. Upon arrival customer stated unit is heating but clothes are not drying within normal cycle duration.Started timed dry cycle and verified heater is energizing as designed. Performed airflow test using vent test; results indicated restricted venting. Inspected exhaust system and found external vent hood mesh screen fully obstructed with lint buildup. Advised customer that venting system requires professional cleaning to restore proper airflow and drying efficiency. Unit is running as designed, no parts installed, job complete."

Arrived on site for washer not draining. On arrival found harness broken and repaired it and added clip from truck stock and unit had no leaks during tests. Call complete

Arrived onsite for unit constantly draining. I found a F3E1 pressure sensor failure present. Under S code S153EB I replaced the control. Unit no longer constantly drains and operates as designed. Unable to test full cycle due to all lines un hooked. No leaks. Call complete. Installed W11607637 CONTROL.

Arrived on site for dishwasher still stopping mid cycle. On arrival found no errors but ui wasn't fully responsive and had some water stains internally feom prvious vent issue. I replaced ui and found no leaks and unit working. As designed.

"Arrived on site to test unit for not long dry times, tested unit found unit is heating but air is blowing out from the lint trap, removed vent and tested, unit is now circulating air properly, explained to customer that the vent is restricted and needs to be cleaned before using unit again, at this time job complete no parts installed"

Arrived on site for washer with f3e1 in diagnostic and drain mode continuously Running on arrival confirmed issue and replaced w11603810 and tested unit. Found no leaks and it working as deisgned

Arrived on site to install previously diagnosed and ordered part per service management team. I replaced the end cap and cover. The refrigerator is now operating as designed. No water leaks observed during service. W10827015 W10874836

Arrived on the site for washer making loud noise. Found f6e3. Confirmed grinding at end of the spin cycle. Inspected and found screw for rotor on floor. Evidence of oil from gearcase. Replaced gearcase and slider. Recalibrated and ran automatic test cycle. No leaks. All functional. Call complete.

"Arrived on site for washer showing f8e4. Entered diagnsotics and found f9e2, f8e4. Removed bottom panel and confirmed water in overflow pan. Ran test mode. No leaks at this time. Removed door panel. Found vent is not sealing properly and leaking. Ordering vent, and returning with gasket. Reset for sat am. ; ordrng 1 W11649995 (Vent)"

Arrived on site for dryer having screws stuck out the door. Customer says they switdh the opening of door during delivery and it been like this ever since. Found screws werennever fully set. Proper set screws in place. Verified operation. Good vent air draw. Temperature are accurate. Call complete. No parts.

"Arrived on site for handle loose. Upon arrival, found set screw threads for handle to be faulty. Proceeded to replace W11685315 handle. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for self closing door not operating. Upon arrival, inspected unit and confirmed issue. Leveled unit correctly. The doors are closing as designed. Job complete"

"Arrived on site for rinse aid door not closing. Found dispenser doesn't not latch anymore. Replaced dispenser. Verified operation, call complete. No leaks. W11412300"

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11130359 suspension. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to install door gaskets and repair deli drawer. Replaced gaskets and used end cap to repair deli drawer. Also found Fc door not closing smoothly . Need left and right fc gears and Rack shaft . Evaporator is incased in ice and frost. Instructed customer on thawing and laying towels on floor around unit for water that flows over drain pan. Ordered rack shaft, left and right gears, evaporator motor, thermistor, heater and controls. Office to reschedule ; ordrng 1 W11024089 (Evaporator motor) and 1 W10316760 (Thermistor) and 1 WPW10474716 (Left gear) and 1 WPW10474715 (Right gear) and 1 W11173556 (Rack shaft) and 1 W11547652 (Heater) and 1 W11642241 (Control) and 1 W11416469 (Control)"

Arrived on site for pts switch not working. Replaced switch and tested unit is now functioning properly and as designed to. Job completed

Arrived on site for ice maker not working. Inspected unit ice maker is shoe box style. Tried removing ice been but was seized frozen in place was unable to remove notified supervisor. PR advised me to inform customer they will need to do amanual defrost on unit then call it back in after de thawed and ice bin can be removed. Customer agreed to do manual defrost and said she would call work order back in once the decide to defrost unit. Advised customer to lay down towels when deciding to defrost unit to absorb water. No leaks present at this time job completed

"Arrived on site for range turning on bye itsself . Found customer had a fire under cook top around control area. All wiring looks good from block up to cooktop. Every thing under cook top and co trol are melted or heavily damaged. Unable to determine what fire occurred but looks to have started at control. No persons injured but surronding had smoke damage which has been cleaned up fire depth was can and extinguisher fire and removed range from home into yard . Due to a second flame up. Unit will need all burners , unit will need a total rebuild on all parts but to fire damage or smoke damage . Called tech line to report damage but case has been assigned to one person and she wasn't avalable. She is going to call me tomorrow. Job complete"

"Arrived on site for all igniter except back right not working. Inspected unit found screws rusted and unable to remove will need to be drilled out. 2. Igniter missing possibly fallen inside. Called Pr to help order parts for unit ordering screws, all for venturi and 2 igniter. Oven not working as well inspected unit found igniter coming but gas no gas being sent. Ordering control as well for calling for gas at oven. Office to reschedule once all parts received ; ordrng 1 6610444 (Control) and 4 W10837674 (Screw)s and 2 WP6610243 (Venturi)s and 2 WP6610244 (Venturi)s and 2 WPW10209656 (Igniter)s"

"Arrived on site for washer not spinning load out sometimes . Ran diagnostics. No error codes . Ran all test features. All passed . Did remove some paper materials from bellow and tub . Instructed customer on properly load size , and soap usage . No water leaks detected at time of service. Maintenance not on hand to sign ticket. Job complete"

"Arrived on site to inspect cooktop flames. Upon further inspection, I tested all of the burners on the cooktop and found all of the flames too high because the orifices had not been converted to LP gas. I found the owners manual with the LP orifices, and following the conversion guide, I removed and replaced the orifices with the correct LP orifices. Checked the regulator and found it was converted. Tested the burners, and all burners are operating as designed. No gas leaks were detected during service, job completed No one on site to sign for receipt-vacant new build."

Arrived on site for unit bouncing around really bad. Inspected unit and found suspension completely shot noo resistance. Replaced suspension wile replacing suspension found tub ring completely damaged from all the bouncing around ordering new one return visit set for9/15; ordrng 1 WPW10531289 (Tub ring)

"Arrived on site to inspect refrigerator freezer freezing up. Upon further inspection, I found frost built up on the top of the freezer (FC) door, left side of the drawer on the rails, and on the left side of the upper drawers (photos). I found the unit not properly leveled, the door handles not secured, and also found a gap in the top of the FC door gasket (photos). I removed the food items from the door shelf and disassembled the FC section. I cleared the frost and water from the FC section and removed and replaced the brackets due to the frost causing the bearing grease to hardened on the old brackets. I reassembled the FC section and placed the food items back in the door shelf like they were found and when I closed the drawer, I found that one of the food items box was causing the drawer to not fully close. I placed the box in the top drawer and closed the FC drawer, and it is closing properly. I leveled the unit and tested door functions, and the unit is operating as designed. No water leaks were observed at the end of service, job completed. W11668671"

Arrived on site to inspect dishwasher not draining. Upon further inspection inspection I placed the dishwasher into diagnostics and observed no error codes. I ran the drain pump and found it to be operating without issue. I ran through component testing and found that all components were operating as designed. I checked the installation of the drain hose and found it to be correct. I ran a test cycle and ran the drain pump several times and the pump continued to operating without issue draing all water in the tub. At this moment the dishwasher is operating as designed. No water leaks observed during service.

"Arrived on site to inspect dishwasher door falling down. Upon further inspection, I found that the right hinge had failed. I replaced the right hinge and reassembled and tested the unit. The unit is now operating as designed. No water leaks observed during service. W11766665"

Arrived on-site for ui not working. Found console wasn't lit up but the oven lights worked. The console was getting power so I replaced it and tested the oven. Everything is working as designed

Arrived on site to inspect oven displaying error code F3E0. Upon further inspection I placed the unit into diagnostics and observed error code F3E0 and F6E1. I gained access to the control and measured the ohms of the sensor and read 1082ohms. I checked for shorts at the sensor or sensor wires and did not observed any shorts. I gained access to the temperature sensors and found that the sensor leads were not making firm contact I replaced the sensor and cleared the error codes and power cycled the oven. I tested the oven and it is now operating The oven is now operating as designed. W11598120. No one on site to sign

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I ran the drain pump and found the drain pump to be seized and not running. I removed and replaced the failed drain pump and reassemble the dishwasher and tested. The dishwasher is now operating as designed. No water leaks observed during service. W11497943"

"Arrived on-site for range not working. Found the unit is working but the rf and lr burners are not heating correctly. I'm ordering WPW10342780 lr burner, WPW10434452 rf switch, WPW10411934 lr switch, and w11517959 rf burner for return visit. Office will need to reschedule ; ordrng 1 W11517959 (Rf burner) and 1 WPW10342780 (Lr burner) and 1 WPW10434452 (Rf switch) and 1 WPW10411934 (Lr switch)"

"Arrived on site to diagnose dishwasher with no power. Verified wall switch was in the ON position. Removed the kick plate to access the junction box. Removed the junction box cover and found the black (hot) wire connection loose. Secured the wire properly to the incoming power supply and reassembled junction box. Restored power and tested unit. Dishwasher powered on as designed. Ran a quick test cycle and confirmed unit filled with water, washed, and drained correctly with no leaks present. Unit is now operating properly. Job complete."

Arrived on-site for unit missing parts. Found the stops were damaged so I'm replaced them. Upper rack is now operating as designed. Used w11545307

"Arrived on site to replace the OWI sensor and sump and motor assembly. Removed and replaced the sump and motor, and reassembled the unit. Tested the dishwasher and found that the upper spray arms were not spraying correctly. Upon inspection, found the feed tube missing the 2nd and 3rd retainers, preventing proper water flow to the upper spray arms. Also noted damaged studs and screws that will need to be replaced. Ordered necessary parts. Office to reschedule return visit once parts arrive.; ordrng 1 W11690647 (Retainer 2nd level) and 1 W10892835 (Retainer 3rd level) and 1 W10708004 (Handle) and 2 W10826179 (Screw)s and 2 W11157086 (Studs)s"

Arrived on-site for a broken stop. Verified the issue. The part i have with me is incorrect so im ordering 2 WP8565925 stops for return visit. ; ordrng 2 WP8565925 (Stop)s

Arrived on site for unit not functioning. Going from sensing to done. Inspected and found belt failure not allowing motor to turn and unit timing out. Replaced belt and tested. Unit is now functioning properly. Job complete

"Arrived on site to inspect unit for no ice dispensing. Customer reported ice is being produced but not dispensing. Visual inspection confirmed ice container auger was frozen in place due to water intrusion from a weeping dual valve. When dispenser motor engaged, auger failed to rotate, resulting in a stripped coupler. Determined unit will require replacement of the dual valve and ice container assembly. Ordering parts, no parts installed, rescheduled for 9/11.; ordrng 1 W11185686 (Ice container)"

"Arrived on site to diagnose unit for gas smell when attempting to use the two front burners. Customer stated she lifts the cooktop to clean underneath but does not remove the screws that secure the orifice holders to the cooktop. Removed the screws and lifted the cooktop to gain access to the tubing. Upon inspection, found the tubing for both the left front and right front burners broken, which was causing the gas smell. Contacted Safety to report the findings, and Safety confirmed they will cover the repair. Ordered replacement tubing for the left front and right front burners. Will return once parts arrive to complete the repair. Contacted safety 7742304067 autho:W1F0B31WPL1 ; ordrng 1 W11590059 (RF tubing)"

Arrived on site to install previously ordered part. Replaced control W11608056. Test unit and is operating as designed. No leaks present. Job complete

"Arrived on site to test unit for tumbling and rubbing noises during operation. Ran the unit and confirmed the noise. Upon inspection, found the right side panel of the cabinet was bent inward, causing the drum to make contact with the side panel while spinning. This damage is preventing proper clearance and resulting in the rubbing sound. In order to correct the issue, the entire cabinet will need to be replaced. Estimate repair time at approximately two hours. Office will order the cabinet and contact the customer to reschedule once parts arrive.; ordrng 1 W11417441 (Cabinet) and 1 2hour (2 hour)"

"Arrived on site to diagnose dryer making a scraping noise during operation. Turned unit on to test and could not duplicate the noise. Removed top cover to gain access to the drum, belt, and support components. Inspected drum, belt, and rollersno visible damage, wear, or obstructions found. Unit operated quietly and sounded normal throughout testing. Customer was present and confirmed that the noise had stopped and was no longer occurring. No issues found at this time. Job complete."

"Arrived on site to apartment 3214 for won't stop running control panel allways. Upon arrival , ran diagnostics and get error code F3-E1 pressure system fault. Need to replace control per Technical Service Pointer #: W11766193. Replaced control W11607638. Test unit and is operating as designed . No leaks present at this time. Please use S Code: S153EB. Job complete"

"Arrived on site to inspect refrigerator ice maker, not making enough ice. Upon further inspection, I tested temps in the FC=9 degrees, RC=39/40 degrees, and the icebox =24 degrees. I found some cubes in the bin, and the customer advised that the unit will produce good ice in the Max Ice selection, but it cannot keep up in normal production. I disassembled the FC section to gain access to the FC evaporator and found ice on the evap cover in the upper right corner. I was able to remove the cover, but due to the amount of ice, I was unable to remove the insulation. At previous service calls, the ice build-up has been present. I notified the office GC/PR of my findings and am ordering a sealed system repair. I am ordering the compressor, access valve, UV dye drier, FC evaporator, and CNOTE--3 HOUR JOB (in case all of the ice has not been removed during defrost). I recommended that the customer unplug the unit and allow it to defrost approximately 24-48 hours before we return to perform the sealed system repair. I had my customer sign the waiver of damages from defrosting the refrigerator and recommended they place towels around the sides and back of the unit to catch any water that might leak from defrosting. No water leaks were observed during service. ; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 WPW10608485 (FC evaporator) and 1 W11575003 (3 way valve)"

"Cx cannot find reciept with oder number of dishwasher on it. Advised cx to contact Costco to see if they can get a copy of a itemized statement or bill with the model nu,ber on it."

Verified that dispenser was leaking. Removed and replaced dispenser and rested in diagnostics and no leaks

"Arrived onsite for unit needing sealed system repair. Inspected and found compressor drawing high amps and cutting off. Pierced system and found still pressurized. Recovered and replaced compressor, drier and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Customer will monitor over 24-48 hrs. Job complete"

Arrived on site for long dry time. Inspected unit found element heating just it takes 2 dry cycles to fully dry. Called PR for assistance tested thermistor PR advised to install new control. Replaced control customer will monitor job completed

Arrived on-site to install ordered parts for s153eb. I verified the M&S and the issue. Installed the new control and calibrated the unit. Also ran factory cycle and everything is working as designed. Usedw11607637 nobody is available to sign

"Arrived on site at apartment 5215 for continues to run after cycle is done control panel allways. Upon arrival, unit is unplugged. Ran diagnostics and get error code. F3-E1 pressure system fault. Need to replace control. Replaced control per Technical Service Pointer #: W11766193. Replaced control W11607638. Test unit and is operating as designed. No leaks present. Job complete please use S Code: S153EB"

Arrived on-site to install ordered parts. I installed the tblock. Inspected the harness and found no damage. Advised maintenance to install the new power cord. Used wpw10245259

"Arrived on-site for a door not closing. Found the trim was falling off the outer door so im ordering W11219379 outer door, W11178521 nameplate and WPW10310922 top vent for the return visit. Office will need to reschedule. ; ordrng 1 W11219379 (Outer door) and 1 W11178521 (Nameplate) and 1 WPW10310922 (Top vent)"

"Arrived on site to diagnose refrigerator that is making some occasional noise. Customer showed me some comes and goes when door opens. I did catch a couple instances of the damper grinding, so I replaced the damper. Retested and found no further issues present. Repair completed. Parts used - W11126851."

Arrived on site for washer shaking badly. Entered diagnostics and found f0e2. No other errors. Bounce test proves suspension is bad. Ran automatic test. All components passed. Replaced suspension rods. Recalibrated and verified operarion. Call complete. W11130362

"Arrived on site for a refrigerator that is getting really hot on the sides of the refrigerator. Inspected unit and work area. Upon entry, I found the interior of the home at 83?F. I gained access to the refrigerator and found the freezer at 0?F, and the refrigerator at 37?F. I gained access to the compressor area and found the skin.It did not have a condenser fan. I asked the customer about the ambient temperature in the house and whether they used air conditioning. The customer advised that she does, but that she likes them. The internal temperature of her I house to be in the 80s because she gets cold easily. I did explain to the customer that because this unit does not have a condenser fan and the ambient temperature is higher than normal, the machine uses the sides of the refrigerator to remove the heat away from the refrigerant lines. I did advise her that this is normal operation. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to follow up on drier that is throwing AF issue / not venting again. On arrival customer clarified that they are pulling lint screen out and some lint is coming off the screen, which ends up getting caught in the louvers of the outdoor vent. I disassembled the unit and checked the screen guide and found nothing abnormal. Whatever is collecting on the lint screen is either clumping or not sticking. Unit is working as designed and there is no repair or adjustment that can be made. I recommended customer change the type of vent to a door vs a fixed louver, since nothing can be done with the machine. Called and documented with tech line, SR7742349658. Call completed."

"Arrived on site for refrigerator not dispensing. Found water is working but auger does notmactuvste when switch is pushed. Opened door and tested and auger and solenoid both work. Found door is damaged and not pushing the switch closed all the way. Will need new door, office will call to schedule ; ordrng 1 LW11026355 (Door fzr)"

Arrived on-site for a dryer that is not starting. Inspected unit and work area. The customer stated that the washing machine worked. But not the the dryer does not. I tested the dryer and confirmed the customer's complaint. I checked voltage and found proper voltage and polarity. I checked the thermal fuse and door switch and found both to be working and operating as designed. It went ahead and replaced the timer and tested the unit. I still found that the dryer would not start. I checked all collectrical connections and found everything properly seated. Ordering the drive motor and blow a wheel for repair. The office will need to contact the customer about a return date due to limited parts availability. W10854240.; ordrng 1 WPW10448901 (Motor) and 1 WP696426 (Blower wheel)

"Arrived on site for refrigerator making noise. Found door gaskrt warped and torn. Ran test 3 and confirmed mktor and damper are working normally. Not able to duplicate noise at this time, suspect torn gasket allowed ice to build around damper or fan causing the noise. Replaced door gasket. Used heat gun to form into place. Call complete. W10407212"

"Arrived on site to inspect refrigerator producing making unusual noises. Upon further inspection, the customer informed me that she hear a vibration noise. I checked temperature and measured 37 degrees RC and 0 FC sections. I entered diagnostics mode and observed no error codes. I entered service mode and activated component testing and tested the fans compressor and baffle. All component are operating as designed. I could not replicate the sound or find any issues with the machine. No water leaks observed during service."

ART308FFDM11 Arrived on site for a range that isn't working. On arrival I verified that the range is tripping the breaker. I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I rewired the ground wire back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct. I took amp draw only oven on it was 14.67 and with all burners on high and oven on it was 39.88 product works as it's designed no parts used. I recommend client to contact home builder if it happens again so they can replace the breaker. I recommend to leave oven on for one hour. I let client know that they should contact gfci breaker company for information on correct gfci breakers Calling whirlpool safety Sr #

"Arrived on site to inspect refrigerator ice maker, not making enough ice. Upon further inspection, I found the bin full of ice, and I tested temps in the freezer section. Temp reading was 5 degrees on the second shelf in the freezer. I tested temps at the ice maker and found it at 8 degrees. The customer advised he was told the ice bin would be full after 24 hours and, if not, to call it in for service. I advised the customer that it would take at least 24 hours for the first batch to drop after service and then an additional 3 days or approximately 72 hours for the bin to fill completely. I provided the documentation from the owners manual to the customer. I tested the emitter/receiver boards by closing the receiver door and found the LED solid, which tells me the boards are functioning properly. The unit is operating as designed, and no water leaks were observed during service. Job completed"

Arrived onsite for fan chattering. I found the fan blade worn and broken. I replaced the fan motor and it now sounds as designed. Call complete. Installed W11100651 BLOWER FAN.

"Arrived on site for customer complaint of unit not draining and spinning properly. Found drain pipe from house was backing up and drain hose to far down into stand pipe. I adjusted drain hose, unit tested good. No error codes in diagnostic mode. Unit passed all diagnostic tests."

"Arrived on site for customer complaint of unit not starting a cycle. Found issue with capacitor. I replaced capacitor, unit tested good. Part used w11395618"

Verified ice maker not cycling. Removed and replaced icemaker and tested. Ice maker cycled and filled with water.

Arrived on site to inspect cooktop not mounted properly. Upon further inspection I found that the cooktop does not have any mechanical issue it is just not sealed with silicon to hold it in place on the counter. I informed the customer that it is an installation issue and she will need to contact the builder to install it correctly. No gas leaks observed during service.

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced ice maker (W11692161), valve (W11548535) and ice container (W11185686). Ran a harvest cycle, unit completed a full harvest and filled with ideal amount of water. Unit is now running as designed, no leaks detected, job complete."

"Arrived to unit 1207 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed. Vacant unit. No one available to sign."

"Arrived on site to replace previously diagnosed parts. I replaced heating element, unit tested good. Part used w10518394"

"Arrived on site for customer complaint of unit not advancing, found failed actuator. I replaced actuator unit tested good."