"Arrived on site for unit making a grinding noise. Upon arrival, test unit and found noise coming from gearcase. Need to replace gearcase. Replaced gearcase W11449840, belt W11239857, and cam W10721967. Test unit and is operating as designed. No leaks present at this time. Job complete"

Arrived onsite for dryer making a noise. On inspection found the blower wheel has a crack in it. The wheel is hitting the housing when spinning making the noise. Ordering a new wheel WP697772 set to return on 09/27/23; ordrng 1 WP697772 (Blower wheel)

"Arrived on site for a dishwasher that has a hard time. Pulling out the top rack. Inspected unit and work area. I did confirm the customers complaint and found the right side getting stuck. Checked the slides and found the slides were installed correctly and no, bowing going on inside the unit. Found the roller on the right hand side had not been properly inserted into the slide and was, bumping into the slide rail. Was able to pull out top rack and reinserted it onto the slide. Just the unit and the unit began to work and operate as designed. Call complete."

Arrived on site to replace console. Replaced console and found damaged on right side. Will order new console job complete. ; ordrng 1 W11624798 (Console)

Arrived on site for a dryer that is snagging clothes on the front grill. Inspected unit and work area. I did confirm the customers complaint and found several strands from clothes stuck underneath the grill. Replaced the front grill and cleaned off the rest of the unit. Everything is working an operating as designed. Call complete.

Arrived on site for a refrigerator that is not cooling again. Inspected unit and work area. The customer advised that the unit had been working great up until about a week ago when it started doing the same thing I did before. Did confirm the customers complaint and replaced the start device. Tested the unit and the unit began to cool and operate as designed. Call complete.

WED8500BC0 GP arrived on site to inspect dryer not latching properly. Inspected and verified customer complaints. Removed and replaced the door latch and tested to make sure the problem was resolved.

Arrived onsite for a washer that has a broken water inlet valve. Upon arrival I inspected the unit and found that the hot water side of the inlet valve broken. I replaced the whole inlet valve and tested the unit and found unit operating as designed. No leaks

"Arrived on site and replaced previously diagnosed deflector, vent gasket and vent. Unit working as designed. No leaks detected. Job complete."

"Arrived on site for not washing correctly. Upon arrival, ran diagnostics and got error code F4-E3 motor not operating. Inspected harness connection to motor and is secured. Am getting correct voltage to motor. Need to replace sump and motor. Replaced sump and motor W11025157. Test unit and is operating a designed. No leaks present at this time. Job complete"

"WMH31017HS10 GP arrived on site to inspect a dented microwave. Inspected and found the door bent on the left, right and top. The inner structure is also bent preventing the door from creating a proper seal. Vent cover, control panel and the wrapper is damaged. Customer stated that the unit came out of the box in this condition. Attempted to call tech line but they were closed. Office to contact tech line to report findings and saved images."

"Arrived onsite for a washer that will not spin/agitate. Upon arrival I ran the unit in diagnostic and found this to be true. Upon further inspection I found that the gearcase was leaking and will need to be replaced, along with the hub I suspect that the teeth hav stripped off of it. I could not get the agitator screw off, I am ordering it and returning with gearcase. Schedule return 09/19/23; ordrng 1 W10752187 (SCREW) and 1 W11550891 (AGITATOR)"

Arrived onsite for previously diagnosed parts. On inspection found that the fan and the harness were different. On further inspection I saw that the fan had pulsating voltage to it. I turn the FC temp switch off and the fan keep running. I then turn the RC temp switch off and the fan stopped pulsating. I waited a few minutes and turn the RC switch back on and the fan came on and stayed on. The pulsating stopped. The RC is now cooling and we will return with the RC switch.; ordrng 1 5303918214 (Bi-metal)

Arrived on site for unit not operating. Door is locked. Upon arrival inspected unit. Once powered on drain pump runs continuously with out any water or suds. Need to replace control. Replaced control and test unit by running a quick cycle. Unit operates as designed. No leaks present at this time. Contacted techline and spoke with Bruce. File was updated SR# 7737300659

MVW4505MW1 GP arrived on site to inspect washer constantly filling and draining. Placed the unit into diagnostics and found F8E1 error code. Tested the valves and found the cold water valve plugged with debris. Removed and replaced the water valve and tested and the unit passed with no water leaks observed during service. Advised customer of my findings.

"Arrived on site for arrange. That is turning off when the timer is turned off. Inspected unit and work area. The customer also explained that the unit does not seem to hold temperature inside of her oven as when she uses her oven multiple times cooking the same components, hes getting inconsistent Results with her food. Tested the unit several times with the timer. Turning the timer off and turning it back on. I could not replicate the issue. The customer tried it herself and showed me what happens but I found the customer was not turning off the timer first and then turning it back on. I explained the customer that she hast to hit the timer set/off button twice before she can reset her timer. I checked the temperature instead of the oven at a 350?F bake cycle. Found temperatures fluctuating between 325?F and 361?F. Averaging the temperature at 343?F. The customer advised that even though the temperature shows that to be correct, she is still burning several of her items. I called whirlpool techline and spoke to Kurt SR# 7737090152. He advised that based on all of our checks, the unit is working as designed and the customer would need to re-calibrate the unit if she believes that the unit is over cooking her items. Went ahead and re-calibrated the oven for her by turning the unit down 10?. I did explain to the customer how to calibrate her oven and that she may need to adjust the calibration depending on how she felt the unit was cooking. The unit is working as designed. Call complete."

Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good no leaks present at this time

"Arrived on site to inspect range error codes. Upon further inspection, I found F2E1-shorted key, on the control display. I placed the unit in diagnostics and tested the unit and it operated as designed. I tested the cooktop and all burners operated as designed. I tested the oven on bake at 350 degrees and it operated as designed. I pulled the unit out and inspected the P11 connection. Disconnected the ribbon from the P11 connector and checked and it is good. Reconnected the ribbon and placed back in diagnostics and the unit continues to show the error code. I am ordering the main control and office to schedule return service due to the availability of the part. No gas leaks detected during service.; ordrng 1 W11620481 (Main control)"

"Arrived on site to diagnose dryer making a metallic whining sound when in use. Tested unit and confirmed abnormal noise, sounded like it was coming from blower area. Disassembled unit and found a wadded up dryer sheet had wedged itself between the blower wheel and the housing, and the noise was the wheel rubbing against it. I removed the dryer sheet and tested the unit. Confirmed sound was gone."

"Arrived on site to diagnose refrigerator not cooling on either compartment. I examined the unit and found the evaporator completely encased in ice and over 1.5 inches of ice on the freezer side of the cover as well. I put the unit in forced defrost and checked output at control. I found 120v present going to defrost heater, but defrost heater is not heating. Due to the immense amount of ice present, advised the customer on the proper procedures to defrost the unit so that we can access the heater assembly and replace. Return visit set for 9/19.; schdld next appmnt for 9/19 TUE !"

Arrived onsite and found door switch lever snapped. Replaced the door switch. Unit is now operating as designed.

Arrived on site to test unit for no ice production in RC ice maker. Found evap and ice maker working. Found error e2(motor lost position). Recommend replacing ice maker. Office to reschedule. ; ordrng 1 W11658802 (Ice maker)

Arrived onsite to replace faulty clamp. Replaced clamp and tested. Unit is now functioning properly. No leaks present at this time. Job complete

"Arrived onsite for washer making noise. On inspection found that the pulley had broken off the gearcase spindle. I tried to remove the cam nut and it would not come off. I installed a new gearcase,cam & belt. Tested the unit in diagnostics mode, completed the diagnostic cycle and no water leaks detected during service."

"Arrived on site to test unit for not operating properly, tested unit found shift actuator not shifting causing it not to agitate, replaced control and shift actuator W11481722 from job 390244 and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked for ice maker error code in test 56 and found E2-motor lost position. I tested the motor in test 57 and 59 and both tests failed. Unit is operating as designed, otherwise. I am ordering the RC ice maker and HV control and office to schedule return service due to the availability of parts. No water leaks observed during service. Returning tech will need to replace the ice maker and hv control. ; ordrng 1 W11658802 (Ice maker) and 1 W11224256 (Hv control)"

"Arrived onsite for previously diagnosed parts. Installed new latch, the lid now locks. Ran unit n diagnostic mode, unit completed diagnostic mode. No water leaks detected during service."

Arrived on site to diagnose washer banging and walking. Examined unit and found basket is within serial range for service pointer W11684122. Checked basket and found out of spec. Ordered new basket per SP. Office to schedule when basket arrives.; ordrng 1 W11172199 (Basket)

"Arrived on site for dishwasher not working, cleaning dishes. Upon arrival found no errors in diagnostics. Found unit would turn on and run but wouldnt allow water to fill. Found cuttoff under sink off. Restored water pressure to unit and found no leaks and dishwasher functioning as designed. Call complete"

"Arrived on site to test unit for not drying dishes, ran diagnostics cycle and found all components engaging properly and heater is getting hot, showed customer that heater is heating, noticed that customer is not using rinse aid, stated to customer that unit is designed to be used with rinse aid all the time, advised customer that propping door open at the end of cycle will help dishes dry better, unit is running as designed no leaks detected job complete"

"Arrived onsite for unit not spinning. Upon arrival inspected unit. Found in spin only the agitator would spin. Disassembled and found hub rounded out. Replaced hub , calibrated and tested. Unit is functioning properly. Job complete n"

Arrived on site for door issues. Adjusted fresh food door hinge tested door operation unit working as designed.

"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found the customer is not using rinse aid and has a water softener system. I placed the unit in diagnostics showing no error codes and tested. While testing, I tested amp draw to the components and found the element getting 7-9 in wash and drying cycles of diagnostics. At the end of testing, I poured water onto the element to demonstrate to the customer that the element is operating properly. I made recommendations for use and care, as well as, detergent and rinse aid use. I contacted techline and spoke to Steve and advised of the complaint and my findings. Steve provided SR#7737302171. No water leaks observed during service, job completed."

Arrived onsite for a refrigerator that is leaking water from underneath. I found the line feeding the reservoir at the isolation valve not pushed all the way in the valve and leaking. I inserted the line properly in the valve and tested the dispenser again and there were no more water leaks present at the time of service. Call complete.

"Arrived on site. Powered unit off,replaced defective icemaker,powered unit on ran harvest test passed ran fill test passed."

Arrived on site for a washing machine that is leaking water into the basket when the unit is not in use. Inspected unit and work area. I did confirm the customers complaint and found water dripping into the basket while the unit was not in use. Check the water pressure in front. Adequate water pressure. Replaced the inlet valve and tested the unit. Still found water trickling into the basket when it wasnt in. Use indicating the valve sent with me was not good. Re-ordering the valve and reschedule the customer to 9/18.; ordrng 1 W11165546 (Valve)

Arrived on site for refrigerator needing previously diagnosed valve. Upon arrival reconfirmed failure and installed valve. Tested unit and found lower ice maker fill as designed with no leaks. Informed customer to give unit 24 hrs to fill bucket. Call complete

Arrived onsite and tested unit for operation. Unit is now operating as designed. All checks good. Unit is now operating as designed.

Arrived onsite for a dishwasher that will not drain during a regular cycle. I found a stored F9E1 error. I found the drain pump motor getting hot and failing. I replaced the drain pump and tested. The dishwasher is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for broken upper door trim and found the unit is stainless and will need the upper door panel and trim assembly replaced. Ordering part. Office to reschedule. ; ordrng 1 W10877562 (Stanless upper door panel/trim)

Stacked unit. Duct had come loose due to improper installation during warrantied washer drain filter service. Advised customer on needed installation improvements as a courtesy. No charge.

"Arrived on site for a refrigerator that is leaking water into the ice container area. Inspected unit and work area. Did confirm the customers complaint and found water leaking from the icemaker area causing the issue. Found that the ice door was not creating a good seal as well. ordering the icemaker, ice store, heater, facia, and dual valve just in case. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11637688 (Fascia heater) and 1 W11658802 (Icemaker) and 1 W11171728 (Ice door) and 1 W11579561 (Dual valve)"

GP arrived on site to inspect washing machine not getting water. Found the drain tube inserted very deeply into the stand pipe. Zip tie added. Placed the unit into diagnostics and found the cold and hot water valve to be working as designed. Ran diagnostic cycle the unit is functioning as designed. Attempted to run a consumer cycle and the unit would not operate. Checked the machine info and found that the model and serial numbers are not in the system suggesting the control and ui were changed at the same time. Will retrieve controls and return to reprogram model and serial numbers. No water leaks observed during service ; O-emld tckt

KRFC704FPS04 GP arrived on site to perform a sealed system repair. Upon arrival I found the unit unplugged. Found a large leak in the condenser that likely pulled moisture into the system. Replaced the compressor and condenser. Pulled vacuum and verified no leaks. Charged the unit with 4.5oz of R134A. Restored power to the unit and tested. Unit operating as designed. No water leaks observed during service.

"WRX735SDHZ07 GP arrived on site to inspect refrigerator doors not aligned. Upon inspection I found the ice bin basket had failed and caused the door to not properly close causing misalignment, also found the RC door gasket torn at the top and bottom. Further inspection revealed signs if and air leak due to the FC door gasket being loose inside the channel requiring door replacement. Ordering parts for return service. No water leaks observed during service.; ordrng 2 W10830274 (Gasket)s and 1 WPW10287601 (Seal) and 1 W11435351 (Door)"

GP arrived on site to inspect refrigerator lights out. Upon arrival I discovered the top lights in RC and FC lights out. Replaced the FC light module and all lights are now operational. No water leaks observed during service.

WRT518SZFG02 GP arrived on site to inspect a gasket not properly sealing. Upon arrival found unit in the garage. Discovered the FC gasket compressed towards the bottom and loose towards the top. Removed the hinge and noticed that it was slightly bent outward and that the holes were drilled slightly too far forward. I adjusted the hinge and reattached. The door is now properly seated with no gapping in the gasket. No water connected to the unit.

MVW7232HW0 GP arrived on site to inspect washer that did not unlock and lost power. Checked the gearcase and found severe loss of oil. Ohmed the pump and found it within operating range. Checked voltage from outlet and found good voltage. Checked voltage to UI and found no volts. All other components on control board checked out fine. Ordering parts for return service. Removed washplate and applied anti seize. Returning tech must install gearcase assembly first. Unit left unplugged. No water leaks observed during service. ; ordrng 1 W11449841 (Gearcase) and 1 W10915701 (Rotor) and 1 W10734521 (Slider)

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the basket and tested the unit. The unit began to work and operate as designed. Call complete.

For a refrigerator that is leaking water out of one of the hoses. Inspected unit and work area. Did confirm the customers complaint and found the issue with the reservoir. Ordering the reservoir and rescheduled the customer to 9/12.; ordrng 1 W11613294 (Reservoir) and 1 WP2300868 (5/16 coupler) and 1 WP2198677 (1/4 coupler)

Arrived on site for a refrigerator that is cooling but not making ice. Inspected unit and work area. Customer advised that the unit was cooling but that the freezer wasnt getting below 11?F. I did confirm the customers complaint and found the unit under charged. Bumped the unit with a little bit of charge and watch the unit drop from 15?F down to 7?F before leaving. Did advise the customer to keep an eye on the unit and to call back if any other. Call.

"Arrived on site for a dryer that wont start. Inspected unit and work area. The customer advised that whenever they try to start the dryer, the unit will tell them that they need to close the door even though the door is closed. Did confirm the customers complaint and remove the top. I found that the door switch connector was not connected to the wires harness. I plugged the door switch in and tested the unit. The unit began to heat and operate as designed. Call complete."

Arrived on site for not sparking correctly. Upon arrival found igniters intermittently stay sparking. Need to replace module. Replaced module and test unit. Unit is operating as designed. Job complete

Arrived on site to continue defrost issue. Upon arrival tenant indeed thawed unit per previous visit instructions. Removed evaporator cover and melted remaining ice. ran force freeze. Got zero amp draw from heater. Got 120 v to heater. Found harness connection to heater was not secured. Secured connection and test unit. Heater is now energized and pulling cord amperage. Unit is operating as designed. Job complete

"Arrived on site for unit not operating. Upon arrival, inspected unit and found display not lighting or responding. Oven light is operating when door is opened. Removed unit from cabinet to inspect and test control. Have correct voltage to control from supply. Getting 4.8 v from control to ui. Replaced control and having same issue. Need to replace console. Ordering console, office to reschedule ; ordrng 1 W11600355 (Console)"

"Arrived on site for stays stuck on sensing. Upon arrival, ran diagnostics and got error codes F2-E1 hmi stuck key, F1-E2 motor drive module over voltage. Raised unit to inspect and test drive. Got 8.8 ohms at both drive connections. Test drive at control and also resistance is correct. Test all components on diagnostics. All components except drive operate. Need to replace control. Replaced control W11624943 and test unit. Unit is now operating as designed. No leaks present at this time. Job complete"

Arrived onsite for intermittent issues with console losing power. Upon arrival. Cannot pull unit from cabinet. Cabinet is built with zero gap and not allowing unit to move with or without help. Customer will get with builder and have cabinet repaired and have unit accessible for repair. Office to reschedule ; O-emld tckt

"Arrived on site for unit smoking/ steaming when knobs are turned on. Upon arrival, customer states that unit has not had issues since call was made. I test all units on high heat setting and unit is operas designed. Did find dood spills on glass. Instructed customer about wiping down glass after use and that spill food will smoke when in contact with hot glass. Contacted SAFTEY. Spoke with Alicia. Notes were updated. Ref# 7737158707"

Arrived onsite for a range that smells of gas. Upon arrival I tested the air in the kitchen with the gas detector and found no reaction from the detector I checked the gas hose and fitting and the regulator and found no reaction from the detector. I tightened up the fitting and tested the unit and found the unit operating as designed. I connected whirlpool safety and advised Mary of my findings sr#7737223271

"Arrived on site for a freezer with a compressor that is h having a hard time starting, upon arrival the customer advised me that the unit was making a buzzing noise that would come and go and then one day the noise became constant. The customer unplugged the unit and left it off for a few dais then plugged the unit back in and the unit has been running and cooling ever sense. The unit is empty and in the garage, I took temps and found that unit a 26* and dropping, the Evap had a full frost pattern and the Evap fan was running and the heater tested good as well. The only thing I found out of the ordinary was that the defrost thermistor was out of position and was not making good contact with the Evap tubing.I corrected this then I performed a amp draw test on the compressor and found that or was pulling 1.53 amps no loud noise could be heard coming from the unit at this point. I asked the customer to monitor the unit and give us a call back if the issue comes back"

"Arrived onsite for a washer that. Is making a kicking noise when in agitate. Upon arrival I ran the unit and found was there and the customer showed me a video as well. I checked the gearcase and found that it was leaking oil. I replaced the gearcase, rotor and slider and tested the unit and found the unit operating as drain no leaks"

Arrived onsite for a washer the is not starting. Upon arrival I found that the unit wouldnt start. I replaced the control and replaced the unit and found unit operating as designed. SP W11648603

Arrived onsite for a washer that is not rotating. Upon inspection I found that this was because the suspension had broken and the basket is now in the floor. I replaced the suspension and tested the unit and found unit operating as designed. No leaks

Arrived on site and installed new basket and tested the nut and found the unit operating as designed no leaks no banging noise.

Arrived on site to replace left and right manifold and blower. Replaced all parts test unit and unit test good job complete no leaks present at this time.

Arrived on site to test unit for console and other parts like handle and glass and knobs getting to hot when oven was turned on to 400? for more them an hour. Test unit sensor test good oven average temp correct. Advised customer about the parts getting hot base on service pointer about how hot the range parts can get. Spoke with Techline and reported finding all test good job complete. Called Techline SR#7737251716

Arrived on site to test unit for console not responding when you open the door when you take the food out. Found and console. Will order new console and will need to call Techline to report findings on return visit. Office to reschedule ; ordrng 1 W11600370 (Console)

"Arrived on site to test unit for open close door error. Found bad switches, relaxed interlocks top and bottom test unit and unit test good job complete."

Arrived on site to replace stopper and adjuster kit and tub wheels. Replaced all parts test unit and unit test good job Complete.

Arrived on site to test unit for unit not heating. Test unit and found heating element working correctly. Advised customer to use rinse aid and unit will not get too hot due to plastic tub job complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the interior lights not working and falling under service pointer #W11606409, I removed and replaced all interior modules and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the handle assembly, lower trim and right hinge (with spring) and installed the left and right trim pieces. Tested the door operations and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found a small dent at the top left corner (hinge) of the RC door (photo). I removed and replaced the door (LW10680727) and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect range oven temps. Upon further inspection, the customer advised they recently had their inspection and were told the oven is not heating properly. The customer advised that the inspector used a round metal thermometer to test. I advised the customer the only way to test temps is by using a multimeter with thermal couple. Customer advised the builder calibrated the temps 30 degrees. I corrected the setting and placed it back at 0. Using my multimeter, I placed the thermal couple in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temps was 347 degrees. My next three readings were 357, 348, 355 for an average temps of 353 degrees. I advised the customer that the unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect dishwasher not drying. Upon further inspection, the customer advised that they used the unit and it failed to dry. I placed the unit in diagnostics showing no error codes. I checked the dispenser and found no rinse aid being used (photo). Continued with testing and the unit operated as designed. While testing, I tested amp draw to the components and found the element getting 7-9amps during the wash and drying cycles of testing. I removed the outer door panel and tested ohms readings to the element and it was within range at 13 ohms. I advised the customer that they will have to use rinse aid in order for the unit to dry better. Also advised that plastic items wont dry and items on the 3rd level rack and upper rack wont dry as well as the items on the bottom rack. I made recommendations for use and care, as well as,,detergent and rinse aid use. I contacted techline and spoke to Rob. I advised of the complaint and my findings to get documented for any future drying issues. Rob provided SR#7737247683. No water leaks observed during service, job completed"

"Arrived on site to inspect washer not spinning out the clothing. Upon further inspection, i found water in the bottom of the drum. I placed the unit in diagnostics showing error code F8E1-long fill. I cleared the code and continued with testing. I found the unit will need the valves as the unit did not fill with much water. I advanced through testing and the unit performed as designed. I removed and replaced both valves and found debris in the screens. Retested the unit and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site. Found damaged right side door gasket,replaced defective gasket checked door seal good."

"Arrived on site for u it not powering on. Diagnosed a defective drain pump,replaced defective pump ran water through unit water drained from pump,checked all tubing and connections no leaks,left unit out of enclosure per customer request"

"Arrived on site. Customer complaint water draining and not making enough ice,found drain pump not running causing water to leak from reservoir,cleaned sediment from inside drain pump,tested drain pump now working,ran diagnostics all test passed unit is making ice informed customer ice cycle varies from 45 min to 1 hr."

"Adrian or Chris Arrived on site for gasket issues. Found gasket coming out of door liner channel,added adhesive in channel,reinstalled gasket to channel. Checked door seal good."

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638"

Unit is in 2209. Arrived onsite for door not closing properly. Found fridge door damaged and hinge. Ordering refrigerator door and lower hinge. Office to reschedule. ; ordrng 1 W11371674 (Rc door) and 1 WP2325482 (Hinge) and 1 WP2201567 (Shim) and 1 W11026307 (Hinge pin)

Arrived onsite for unit not producing ice frequ. Upon arrival inspected unit. Found fill was not adequate. Replaced valve. Tested unit and unit is now filling properly. No leaks present at this time. Job complete

Arrived onsite for unit tripping the breaker. Put unit in diagnostics and ran components test and all components check fine. Found that unit only tripped breaker on cold start during preheat when both elements are energized. Called tech line for assistance. SR#7737250130. Tech found that unit components check fine. Unit heated to 350 and 400 degrees without issue. The ark fault breaker is tripping unnecessarily. Customer will contact builder. Job complete

"Arrived onsite to replace console. Upon unboxing found console incorrect finish. Needed stainless. Customer stated hat since power cycled, unit seems to be functioning. Found that customer had not been connected to WiFi for updates. Notified customer to connect to WiFi and that may clear some of the intermittent issues. Customer will connect and notify office if console is still needed. ; ordrng 1 W11600370 (Stainless console)"

Arrived onsite for unit not competing cycle. Upon arrival inspected unit. Found unit not draining properly. Found debris in pump. Cleared debris. Tested and unit is now draining properly. Ran test cycle and unit completed without error. No leaks present at this time. Job complete

"Arrived onsite for unit not cooling properly. Unit is slightly cool but only reaching 25 degrees in freezer. Called tech line for assistance. Checked compressor and pressures. Found compressor functioning but high pressure on high side, low side is in line. Tech recommended flushing system with nitrogen and replacing dryer. Leon-SR#7737245567. Spoke with office and setting up customer for first call on following Monday. ; ordrng 1 Nitrogen (Nitrogen) and 1 2hr (2hr) and 1 R600 (R600) and 1 Wpw10143759 (Uv dryer)"

Arrived onsite for dishwasher with water on the bottom of the tub. I ran the unit in diagnostics machine and at the end there was a bunch of soap bubbles. I asked the customer is this what she is seeing and she said yes. I then said you use pods and she said yes. I explained to her why there was soap bubbles at the end of the cycle since I did not add soap to the diagnostics cycle. No water leaks detected during service.

Arrived onsite for washer not working. On inspection found that I could not get into diagnostics mode. I change the control board out and it allowed me to calibrate it. I then tried to get it in diagnostics mode again and it would go into diagnostics mode. I tested the latch and it is bad. If you get the strike n the right position it will work. Ordering a new latch and strike. Set for 9/9/23 to return. ; ordrng 1 W11307244 (Latch) and 1 W10837741 (Strike)

Arrived onsite for vent fan that will not turn off. On inspection the on/off switch did not turn the fan off. Gain access to the switch and found the button was broken. I took the button from the lights and but it on the on/off switch and put the on/off button on the lights. They just happen to be 180? opportunities of each other. The unit is operating as designed.

Arrived onsite for dishwasher door not staying up. On inspection the door would fall the way down. I pulled the dishwasher out and found that the left side spring had come unhooked. Connected the spring backup and tested the door . The door is operating as designed and no water leaks detected during inspection.

Arrived on site for washer with error message. On inspection the error was for mis communication between the ui and the controller. Looked at the system error and it was empty. Customer had written down the error. I installed new control and ui and calibrated the unit. The unit is open as designed and no water leaks detected.

Arrived on site for washer not starting . Found ui non responsive . Out let is getting correct voltage . Ordering UI console. Return set 9/13. No water leaks detected at this time ; ordrng 1 W11316623 (Console)

"Arrived on site , replaced both valves . Ran diagnostics and all checked normal. Unit is operating as designed . No water leaks detected at this time . Job complete"

"Arrived on site for low ice production . Found full cup iced over . Ordering valve , filter head . Call to set return ; ordrng 1 WP12956202 (Filter head)"

Arrived on site for burners not lighting . Found left front and center not igniting properly . Replaced center and left front burner head . Unit is functioning properly. No gas leaks detected at this time. Job complete

"Arrived on site , removed ice bucket . Replaced dispenser motor ,plate shaft , and ice bucket . Ran harvest and fill. All checked normal. No water leaks detected at this time. Job complete"

"Arrived on site for washer making a loud noise during wash cycle . Found during diagnostics cam wash staying engaged and cause in lot of noise . Replaced cam ,capacitor,actuator and belt . Reran calibration and test wash . Unit is operating normally"

"Arrived on site for dryer not heating. Upon arrival confirmed failure, found terminal block broken and replaced screws and holders with screw kit 279393. Found dryer working as designed, call complete ; ordrng 1 279393 (Screw kit)"

Arrived on site for range not turning on. Upon arrival found unit had stable 240 connection. Found control had failed and wouldnt enter diagnostics. Replaced ACU and tested unit. Found oven working as designed. Call complete