We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, Texas 78626
David S
Job Details:
08/03/2021
Arrived on site for door switch being broken. I inspected the unit and work area. I found the switch broken and the door insulation collapsed. I installed the new updated switch in the cabinet. I tested the water dispenser and found the flow was really low. The customer provided a water filter. I replaced the water filter and retested the dispenser. It is now flowing properly. I advised the customer to run 1 1/2 gallons of water through the filter before using the water. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Temple, Texas 76504
Chance S
Job Details:
08/03/2021
Arrived on site for items freezing in refrigerator cabinet. Upon arrival I entered diagnostics and found the thermistors passing. Once I ran test 4 on the diffuser it began to rattle loudly and was not cycling between open and closed properly. I replaced the diffuser and ran test 4 again to find it operating silently and cycling correctly. The unit now operates as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Waco, Texas 76710
Jonathan M
Job Details:
08/03/2021
"Arrived on site for a dishwasher that is leaking from the back right corner. Inspected unit and work area. Confirmed customers complaint and found a big dent on the back right hand corner on the tub with water residue coming from one of the seals. .; ordrng 1 CNOTE (2 HOURS) and 1 W11409866 (TUB)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Mustang Ridge, Texas 78610
Jacob
Job Details:
08/03/2021
Arrived onsite for front left burner taking a while to turn on. Tested the unit and heard the spark and gas releasing but took a while to turn on. Swapped burners and head with the same one across from each other. Tested the unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Round Rock, Texas 78664
Wesley
Job Details:
08/03/2021
Arrived onsite and found load and go feature sensor no longer detecting load and go pod. Advised sensor would be needed to repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Buda, Texas 78610
Leonardo
Job Details:
08/03/2021
Arrived on site to test unit for light not working. Found burned out light bulb. Replace light socket and light bulb. Test unit and unit test good job complete. Customer said she leaves it on as a night light. Advised customer not to use it as a night light its a cooking light.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Canyon Lake, Texas 78130
Noah D
Job Details:
08/03/2021
"Arrived on site to inspect unit for a light always being on, upon inspection found the units control was shorted, called techline due to multiple trips. 7731407761 Andrew stated to replace bulb and control and customer will need to only use whirlpool bulbs which the customer had been doing, customer given all info for future issues. Complete"
We serviced a
GE RANGE
Model JB620RF4SS
Near Hutto, Texas 78634
Jimmy J.
Job Details:
08/03/2021
Arrived on site for BURNER GETS WAYYYY TOO HOT. Found element heating as designed upon arrival. Customer stated its been working like it should for the past week. Based on the issues the customer describes the infinite switch is going out. Element coils heated with a nice pattern all the way around.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Austin, Texas 78737
Robert
Job Details:
08/03/2021
"Arrived on job for complaints of washer shaking while in use. Found that it was shaking during spin cycle. Changed out the shocks for new ones. Tested washer again and was still shaking. Called tech line SR#7731412910. Tech line recommended replaced the ACU, Stator, and Rotor. ; ordrng 1 W11314361 (rotor) and 1 W11322903 (cntrl-elec) and 1 W11354541 (STATOR )"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Georgetown, Texas 78633
Jonathan S
Job Details:
08/03/2021
"Arrived on site for refrigerator having ice buildup in FC at front right side. Inspected unit and work area. Checked door seal and gasket. Found silicone not in correct spot and possibly interfering with door seal. Removed silicone and added new. Performed diagnostics mode and tested ice maker operation. All tested good, no water leaks detected."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Cedar Park, Texas 78613
David S
Job Details:
08/03/2021
"Job# 308239, arrived on site for water leaking into the fresh food section. I cleared the standing water under the shelf. I gained access to the drain tube and found it clear. I steamed from the back of the unit into the front and found no steam coming from the drain tube inside the rc compartment. I gained access to the rc evaporator and found it covered in ice. I cleared the ice and steamed down the drain tube, clearing out the ice drain tube. I reassembled the unit and checked the software version for the hv control. I found it running version 6.0.0.0 not 7.0.0.0. According to service pointer W11329116C, the evap cover and control need to be replaced. I am ordering the evap control.; ordrng 1 W11333076 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near New Braunfels, Texas 78130
Andrew
Job Details:
08/03/2021
"Arrived on site to replace previously diagnosed FC light. Replaced module, tested unit, unit works good. Job complete."
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Waco, Texas 76712
Jonathan M
Job Details:
08/03/2021
"Arrived onsite for a range that had a broken glass due to the plumber breaking it during installation. Inspected unit and work area. Found the outer glass completely shattered and gone from the unit. Customer agreed to the repair. Replaced outer glass and tested the unit on a conventional big cycle at 350?. The unit ran as designed. The customer also asked me to check his burners for operation to make sure they were working correctly. All checked good. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, Texas 78641
Kayman
Job Details:
08/03/2021
Arrived onsite for dishwasher with broken spray arm. Upon inspection I found the upper spray arm had separated from the securing nut and I was not able to re secure. I replaced the upper spray arm and tested the unit in diagnostics. There were no error codes stored in the system and the cycle ran through as designed. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near New Braunfels, Texas 78132
Andrew
Job Details:
08/03/2021
"Arrived on site to replace TOD from previous diagnosis. Found unit was simply missed diagnosed. No issues with current TOD but replaced anyway. Unit still not heating and cavity light stays on. Found door switch bracket was missing left side bolt. Installed bolt, tested unit, light is now turning on and off as designed. Unit still not heating. Checked voltage at outlet and found L1 to neutral has 122vac, L2 to neutral has 30vac, L1 to L2 has 90vac. Showed customer voltage issue and advised electrician needs to correct voltage issue for unit to work as designed. Elements tested good. Once voltage is corrected and if issue continues recommend replacing control and oven sensor. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Austin, Texas 78728
David Z
Job Details:
08/03/2021
"Arrived on site to diagnose microwave that is not heating at all. Customer advised me that unit is powering on, just not heating. Ran unit and could hear mag coming on, but is not providing any heat. Found failed high voltage system. No visible discoloration on wave guide. Ordering high voltage system parts to resolve. Office to schedule when parts arrive.; ordrng 1 W11371266 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10818686 (Magnetron)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Jarrell, Texas 76537
Tyler
Job Details:
08/03/2021
"Arrived on site for refrigerator making odd noise around ice maker and rc side of unit not cooling. Upon arrival wasnt able to get an immediate temp check of unit but upon letting unit sit for 20 minutes found temps cooled from 38-21 degrees on FC side and rc went from yet to 49 degrees. Unit had a full bin ice in bucket. Ran harvest cycle on ice maker and found no evidence of odd noises. Unit harvested and cycled as designed. Did find during inspection that ice dispenser flap cover isnt sealing correctly and snowy ice is building up around inner dispenser under ice bucket. Reported findings to techline and was advised to replace ice dispenser door flap assembly. Office to reschedule once availability of parts is known Rc-49,FC-21 (Robert sr# 7731412262); ordrng 1 W11423787 (Door ice (dispenser)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Dripping Springs, Texas 78620
Robert
Job Details:
08/03/2021
"Arrived on job for complaints of oven touch pad not operating. Found that it was working mostly, but some buttons not responding. ordrng 1 W11296171 (console)"
We serviced a
GE REFRIGERATOR
Model GSH25JSRFSS
Near Austin, Texas 78745
Luis
Job Details:
08/03/2021
"Arrived on site for unit not defrosting. Removed cover no continuity on heater diagnosed a defective heater,replaced heater assembly.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, Texas 78748
Kevin
Job Details:
08/03/2021
"On site and inspected dryer and found no airflow showing on airflow meter. Took one picture. Inspected vent to the exterior and found it does not open. Apartment building maintenance will need to replace the event to the exterior exit. Dryer should not be used until this is done, job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Andice, Texas 78628
Tommy
Job Details:
08/03/2021
Arrived onsite for unit vent control buttons getting stuck. Upon arrival found unit control was not installed correctly wasnt all the way forward. Removed and reinstalled forward and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, Texas 78721
Scott
Job Details:
08/03/2021
Arrived on site for no heat dishwasher . Found customer was using one hour wash cycle and no rinse aid . Ran diagnostics all checked normal. And no error codes . Instructed about soap usage and rinse aid . No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Georgetown, Texas 78633
Jonathan S
Job Details:
08/03/2021
"Arrived on site for refrigerator leaking water and not producing ice. Inspected unit and work area. Found RC drain frozen over. Performed diagnostics mode and tested ice maker cycle. Found ice maker not rotating and IM motor running. Removed failed ice maker and installed new. Thawed drain line and tested drain operation. All tested good, no water leaks detected."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS00
Near Austin, Texas 78746
Luis
Job Details:
08/03/2021
"Arrived on site for water leaking. Removed base grill,had customer run water dispenser,water leaking from inside harness sleeve diagnosed unit will need a new freezer door due to water line not replaceable by itself. . ; ordrng 1 W10800792 (Freezer door)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, Texas 78702
Jacob
Job Details:
08/03/2021
Arrived onsite for unit not agitating or spinning. Upon further inspection. Found that the motor was not turning to agitate or spin. Found that that the capacitor is bad reading 00.07 ohms. Ordered capacitor and a motor just incase. Office to reschedule. C; ordrng 1 W10890624 (motor-drve) and 1 W11158830 (capacitor)
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Dripping Springs, Texas 78620
Robert
Job Details:
08/03/2021
Arrived on job for complaints of dryer burning smell. Found that dryer was operating normally.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Georgetown, Texas 78633
Jonathan S
Job Details:
08/03/2021
Arrived on site for washer not spinning water out of clothes. Inspected unit and work area. Performed diagnostics mode and tested operation. Found unit not agitating or spinning properly. Gained access to gearcase and pulley and found actuator to connected to cam. Removed failed actuator and installed new. Tested operation and all tested good. No water leaks detected. Spoke with customer on user care guide and soap usage with home water softener.
We serviced a
MAYTAG REFRIGERATOR
Model MTF1972HRB
Near Del Valle, Texas 78617
Jacob
Job Details:
08/03/2021
Arrived onsite for unit over freezing and unthawing too long were food expired. Upon further inspection. Found that the gasket was torn from the wear and tear. Gaskets and door and no longer available to order. Let customer know of the issue. Will go with a new unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Austin, Texas 78724
Matthew
Job Details:
08/03/2021
Arrived onsite for microwave light not functioning. Upon inspection found failed bulb housing. Replaced housing. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, Texas 78717
Justin
Job Details:
08/03/2021
Arrived on site for a range with a burner not operating properly. Upon further inspection I found the back right burner corroding and making irregular flames. We will need to order the cap to replace. I also found the right most knob wearing down and turning freely. Due to that being a safety issue I am also ordering the knob. Ordering both parts and the office will need to reschedule. ; ordrng 1 WPW10183370 (Right Back Burner Cap) and 1 WPW10339442 (Knob)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM3
Near Austin, Texas 78738
Leonardo
Job Details:
08/03/2021
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Leander, Texas 78641
Kayman
Job Details:
08/03/2021
Arrived onsite for dishwasher not washing. Upon inspection I found F7E1 stored in the units system. I let diagnostics run through and I found the wash motor intermittently not washing. I replaced the heater and motor assembly. I tested the unit and it is working as designed at this time with no leaks detected during time of service. Job complete.
We serviced a
KITCHENAID OVEN
Model KEBS107SSS00
Near Spicewood, Texas 78669
Brandon
Job Details:
08/03/2021
"Arrived on site to replace failed control board, after replacing appliance manager, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Spicewood, Texas 78669
Brandon
Job Details:
08/03/2021
"Arrived on site for customer complaint of noise issue, found floor is not level, also found left side front foot/caster is broken/stripped, ordering caster and fan housing. ; ordrng 1 WPW10515763 (Caster) and 1 WPW10515762 (Caster) and 1 WPW10189184 (Fan housing)"
We serviced a
KENMORE DISHWASHER
Model 665.12413N412
Near Killeen, Texas 76549
Al
Job Details:
08/03/2021
Arrived on site and inspected F22 error. Removed and replaced the panel (complete) and unit tested as designed. Job completed
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, Texas 78750
David Z
Job Details:
08/03/2021
"Arrived on site to diagnose dishwasher that is not running. Performed diagnostic and error check. Found errors F8E4 drain pump electrical problem, F2E1 stuck key. Customer also showed me the dispenser door is not latching. Ran unit in diag mode and found drain pump is not moving any water, just making rumbling noises. ; ordrng 1 WPW10531320 (Drain Pump) and 1 W10861000 (Dispenser)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Georgetown, Texas 78633
Jonathan S
Job Details:
08/03/2021
"Arrived on site for washer lid not latching. Inspected unit and work area. Found door strike broken and causing failure. Will need to replace door strike. Office to schedule return when ETA aid available on part,; ordrng 1 W11457841 (STRIKE)"
We serviced a
WHIRLPOOL RANGE
Model RBD305PRS00
Near Hutto, Texas 78634
Jimmy J.
Job Details:
08/03/2021
"Arrived on site for ERROR CODE E2- HEAT SPIKES UP AND LOCKS UP. Placed in diagnostics and F3E2 and F3E0 came on. Based on error codes, tested temp sensor and it was well within range. Tested P23 connector and harness is getting the proper voltage.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB0
Near Austin, Texas 78728
Justin
Job Details:
08/03/2021
"Arrived on site for a dishwasher leaking. Upon arrival the customer stated it is an intermittent leak, but when it leaks it is severe. They informed me that it has not leaked in several days. I gained access to the bottom of the unit and put it into diagnostics mode. I found stored error code F6E6 for cool water. I ran a test cycle and found no leak coming from the valve, drain pump, nor sump/motor area. Upon further inspection I found no traces of water under the unit at all. I did see some water spots in front of the unit however. I gained access to the inside of the door and found no leak while running the unit. I found the gasket and door seal in good shape. I could not replicate the leak during the service. I advised the customer it is necessary to get a video of it if it happens again. If the customer finds the unit still leaking, we will need to return with a clear door to further diagnose.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Temple, Texas 76501
Tali W
Job Details:
08/03/2021
"Onsite to install previously diagnosed parts. Replaced main harness due to incorrect install of power cord leaving screws on terminal block loose. Customer received replacement cord from Lowes due to install error. Control not affected. Tested, unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG51USODS00
Near Austin, Texas 78717
Wesley
Job Details:
08/03/2021
Arrived onsite and found unit sparking while plugged in. Advised that spark harness and module would be needed to repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Bee Cave, Texas 78738
Brandon
Job Details:
08/03/2021
"Arrived on site for customer complaint of unit not draining found error codes 8-2 6-4 in diagnostic mode, found failed drain pump, I replaced drain pump, unit tested good."
We serviced a
KITCHENAID OVEN
Model KEBS207BSS00
Near San Marcos, Texas 78666
Leonardo
Job Details:
08/03/2021
Arrived on site to test unit for oven giving f2e1. Error code is a bad keypad. Will order new control panel. Office to reschedule. ; ordrng 1 W10452290 (Control panel)
We serviced a
WHIRLPOOL WASHER
Model WFW9620HC1
Near Cedar Park, Texas 78613
David S
Job Details:
08/03/2021
Arrived on site to install previous diagnosed parts. We replaced the door with the UI. We tested the unit and it is working as designed. Job complete.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Austin, Texas 78745
Kevin
Job Details:
08/03/2021
"Arrived on site and inspected range and found door switch is mostly registering as open with the door closed or peg pressed manually. Removed rear panel and found yellow wire is loose inside harness sleeve. Reset it into position and door is now registering properly. Pre heated range up to 500 degrees to ensure correct operation, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, Texas 78731
David Z
Job Details:
08/03/2021
Arrived on site to diagnose washer that is not cleaning clothes very well. Ran unit and could hear it struggling to agitate. Found shifter disconnected from cam. Ordered updated shifter actuator to resolve. Zip tied existing shifter to accommodate customer until part arrives. Office to schedule when part arrives. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Spicewood, Texas 78669
Brandon
Job Details:
08/03/2021
"Arrived on site for customer complaint of light not working, found failed led power supply, I replaced power supply, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY04
Near Austin, Texas 78731
David Z
Job Details:
08/03/2021
"Arrived on site to follow up on refrigerator that needed to be repositioned and a measured fill not correctly working. Repositioned unit to allow for opening and closing of doors approved by customer. Customer showed me the measured fill is not fully filling to 1 cup, and if you dispense any water it doesnt immediately shut off.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, Texas 78731
David Z
Job Details:
08/03/2021
"Arrived on site to follow up on icemaker not producing ice. On arrival found ice on cutter grid harvesting. Found the inlet valve is filling super slow, does not fully fill reservoir. Recommended replacement of inlet valve to resolve.
We serviced a
GE MICROWAVE
Model PEB7226SF2SS
Near Georgetown, Texas 78633
Jonathan S
Job Details:
08/03/2021
"Arrived on site for microwave with no power. Inspected unit and work area. Unit was already uninstalled and cover removed. Gained access to control and measured incoming voltage and found 120 volts. Found failed control. Removed failed control and installed new. Tested heating operation. Assembled unit and installed microwave. Set clock and tested operation. All tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, Texas 78641
Tommy
Job Details:
08/03/2021
Arrived onsite for dishwasher not heating. Upon arrival found unit to be operating as designed and spoke with customer about rinse aid. Job Completed.
We serviced a
WHIRLPOOL FREEZER
Model WZC3122DW01
Near Austin, Texas 78738
Luis
Job Details:
08/03/2021
"Arrived on site for defective compressor. Replaced compressor assembly,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. customer pointed out rust at bottom of liner inside unit called tech support per tech support metal liner and due to unit stopped cooling moisture with the rust leaked out and will not affect the functionality of unit. SR#7731410266"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Leander, Texas 78641
Kayman
Job Details:
08/03/2021
Arrived onsite for washer no power and not operating. Upon arrival I was informed the washer has tripped multiple breakers within the home. I accessed the diagnostics menu and found F2E1 error stored in the unit. I cleared the error and ran the test cycle. I found all functions working as designed. I inspected the control area and did not see any visible breaks or shorts that could cause a breaker to trip. I was not able to get the unit to trip a breaker while onsite. No leaks detected during time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Spicewood, Texas 78669
Brandon
Job Details:
08/03/2021
"Arrived on site to replace gearcase basket and slide, after replacing, ran balance test and diagnostic test, unit passed all tests."
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW2
Near Lakeway, Texas 78734
Brandon
Job Details:
08/03/2021
"Arrived on site for customer complaint of unit leaking out of dispenser drawer, I replaced dispenser drawer, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Leander, Texas 78641
Kayman
Job Details:
08/03/2021
Arrived onsite for dishwasher not operating or locked. Upon inspection I found the control lock on. I turned the lock off and put the unit into diagnostics. I found F3E3 stored in the unit. I let diagnostics run through and all functions passed as designed.The customer denied and advised me they would let us know if any other issues come up.No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Round Rock, Texas 78681
David S
Job Details:
08/03/2021
"Arrived on site for washing machine leaking. I inspected the unit and work area. We put the unit through a diagnostics cycle, and found the valves not leaking. We gained access to the gear case, drain pump and recirculating pump. We found no signs of leaks or water at any of them. I filled the tub full of water and monitored for any leaks and found. None. There are no leaks at this time. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, Texas 78753
Matthew
Job Details:
08/03/2021
"Arrived onsite for washer not agitating. Upon inspection found faulty actuator. Per Whirlpool service pointer, actuator must be replaced. Actuator was RWO. Returning with actuator. All other components tested good at this time . Office to reschedule ; O-emld tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS
Near Austin, Texas 78734
Leonardo
Job Details:
08/03/2021
Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain motor. Removed glass test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, Texas 78717
David S
Job Details:
08/03/2021
Arrived on site for washing machine not dispensing soap from the load & go. I inspected the unit and work area. I entered diagnostics and found error code f6e3 communication error. I gained access to the control and tested voltage from the control to the UI. I found good voltage present. I replaced the UI. I powered cycled the unit and retested it. The unit is working as designed. Job complete.
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Austin, Texas 78750
David Z
Job Details:
08/03/2021
"Arrived on site to follow up on cooktop that customer says back right burner is still too hot on. On arrival customer advised me that when they use the dual element burner and put it to simmer, foods still boil even when set to low. Customer let me know that they are using the dual setting as well. I advised customer that the rear right and front left burners are much higher BTU, and even with a lower setting they still have more power and will produce a lot of heat. Customer is also using cookware that is smaller then the burner by 1 inch on all sides. Called and spoke with Austin at tech line who confirmed that larger burners can still produce enough heat to keep boiling, and also heats the side of the cookware when there is uncovered burner space. Unit is working as designed at this time. SR7731405437. Call complete.; O-emld tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Killeen, Texas 76549
Chance S
Job Details:
08/03/2021
We serviced a
IKEA DISHWASHER
Model IUD8555DX2
Near Austin, Texas 78757
Scott
Job Details:
08/03/2021
"Arrived on site ,replace fill tube to extra tank . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL OVEN
Model RBD305PRS00
Near Austin, Texas 78730
David Z
Job Details:
08/03/2021
Arrived on site to follow up on oven door with bent hinge. Installed new door hinge and retested. Verified unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, Texas 78721
Scott
Job Details:
08/03/2021
"Arrived on site ,replaced fresh food door and badge . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, Texas 78734
Leonardo
Job Details:
08/03/2021
Arrived on site to test unit for unit leaking. Test unit and found hose to fill valve damaged.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Del Valle, Texas 78617
Jacob
Job Details:
08/03/2021
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWP1
Near Austin, Texas 78726
Justin
Job Details:
08/03/2021
"Arrived on site to install previously diagnosed parts. I re-diagnosed the unit. I gained access to the bottom of the unit and then put it into diagnostics mode. I found stored error codes F9E1 for diverter cannot find home position and F10E3 for drying fan error. I then tried to run a diagnostics cycle, but it kept beeping and not going through. I tried this three different times, but the test cycle would never start. This typically indicates a faulty fan motor. I unplugged the fan motor in order to bypass it and see if the diagnostics cycle would start. It now started. Again, this indicates a faulty fan motor. During the test I found the diverter leaking. I also found the OWI causing the unit to run forever. The customer also requested replacing the console, due to the lights beginning to fade out. I am quoting the customer for the fan motor, sump and motor, OWI, and the console to install. Office to reschedule. No balance collected due to already collecting the service fee on prior visit. ; ordrng 1 WPW10705575 (OWI) and 1 WPW10469574 (Vent) and 1 W10847804 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Austin, Texas 78736
Jacob
Job Details:
08/03/2021
Arrived onsite for adjusters broken on the top rack. Looked at the top rack and saw that the right side of the adjusters had broken off. Replaced adjusters and tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Austin, Texas 78703
Luis
Job Details:
08/03/2021
"Arrived on site for no cool. Removed evaporator coil found frost on only top coil diagnosed a refrigerant leak in the system complete sealed system will need to be replaced
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HB02
Near Austin, Texas 78759
David Z
Job Details:
08/03/2021
Arrived on site to diagnose oven that is not heating at all since install. Performed voltage checks on unit. Only found 120v at control. Checked installation and found L2 wire was not connected to a wire nut and just sitting inside the junction box. Powered off unit and attached conduit connections properly. Retested and verified unit is now heating. Unit working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Killeen, Texas 76549
Chance S
Job Details:
08/03/2021
Arrived on site for wall oven not shutting off. Upon arrival customer informed me that when the unit was hot and he opened the door the UI would begin to glitch and not respond to commands. He stated that the only way to shut the oven off was to shut off the breaker. Upon further inspection I found the UI giving sporadic ohm and voltage readings. Im ordering a new UI W11297709 to ensure reliable repair on return. The following tech should make sure the new system has the proper software version per the service pointer upon completion of repairs. Office to reschedule when availability of the part is known. ; ordrng 1 W11297709 (UI panel (Stainless))
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC400ESS01
Near Spicewood, Texas 78669
Brandon
Job Details:
08/03/2021
"Arrived on site for customer complaint of water dispensing out of water dispenser, found failed valve, I replaced the valve, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Leander, Texas 78641
Kayman
Job Details:
08/03/2021
Arrived onsite for refrigerator making night pitched noise. The customer showed me that the noise is coming from the diffuser area. I put the unit into diagnostics on test 3 and ran the baffle/evaporator fan functions. I confirmed the diffuser is making a high pitched chirping noise. The customer also stated some foods are freezing on the RC. I will need to order the diffuser and return to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11236851 (Diffuser)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, Texas 78717
Wesley
Job Details:
08/03/2021
Arrived onsite and advised customer on best microwave door closure practice. Also customer is having console problems. Ordering console to correct. ; ordrng 1 W11105016 (Console)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Austin, Texas 78703
Jacob
Job Details:
08/03/2021
Arrived onsite to replace console. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Hutto, Texas 78634
Jimmy J.
Job Details:
08/03/2021
Arrived on site for CSI refrigerator freezer door handle keeps popping off / bottom of the fridge stripping is not screwed on and connect properly. Found set screws in handle were stripped out. Removed freezer handle and installed new freezer handle. Handle no longer sits crooked against door. Handle is flush with freezer door. Freezer door opens and closes as designed. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Austin, Texas 78731
Luis
Job Details:
08/03/2021
"Arrived on site for water leaking. Found frozen drain in freezer,removed compressor cover disconnected drain tube,found obstruction in drain tube,replaced drain tube defrosted ice in drain."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, Texas 78754
Matthew
Job Details:
08/03/2021
Arrived onsite for dishwasher not turning on. Upon inspection found faulty connector in junction box. Secured connector and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Cedar Park, Texas 78613
Kayman
Job Details:
08/03/2021
Arrived onsite for refrigerator not making ice in the RC. Upon arrival I found the RC=35 FC=0 ice room =11. I found the Ice maker test 56 showing E5 for failed IM thermistor. I replaced the ice maker and cycled power. In test 56 the IM now shows E0 or no errors for fully functional ice maker. I tested fill and the icemaker filled as designed. I advised the customer to give the unit 24 hours to start producing ice again. No leaks detected during time of service. Job complete.
We serviced a
KITCHENAID RANGE
Model KFED500ESS03
Near Austin, Texas 78717
Wesley
Job Details:
08/03/2021
Arrived onsite and found harness will be needed to repair as there was a short at the power block. Customer is supplying the power cord.; ordrng 1 W11171888 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, Texas 78732
Brandon
Job Details:
08/03/2021
"Arrived on site for customer complaint of unit not dispensing water and ice, found door damaged and not making contact with door switch. Ordering left side door. ; ordrng 1 W11435353 (Door) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL DRYER
Model WED4915EW1
Near Elgin, Texas 78621
Matthew
Job Details:
08/03/2021
Arrived onsite for dryer not turning on. Upon inspection found failed fuse. Replaced fuse and tested. Unit is functioning properly. Explained to customer to take a look at ventilation duct to insure proper air flow. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, Texas 78756
Scott
Job Details:
08/03/2021
"Arrived on site , replaced bellow . Ran diagnostics all checked normal. No water leaks detected. Checked and found nothing in drain pump . Job complete ."
We serviced a
ADMIRAL WASHER
Model WTW4955HW2
Near Leander, Texas 78641
Tommy
Job Details:
08/03/2021
"Arrived onsite for washer making intermittent grinding noise. Upon arrival found unit was under warranty, also found customer had videos of grinding, inspected gearcase and washplate and found no damage, found unit motor to make intermittent noise, ordering motor.; ordrng 1 W11497303 (Motor)"
We serviced a
GE REFRIGERATOR
Model PSCF3RGXCFWW
Near Lakeway, Texas 78734
Brandon
Job Details:
08/03/2021
"Arrived on site for customer complaint of unit leaking water, found ice door stuck open due to failed solenoid. Ordering solenoid and control. Returning tech to install solenoid first. ; ordrng 1 WR62X10055 (Solenoid) and 1 WR55X10780 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Pflugerville, Texas 78660
Wesley
Job Details:
08/03/2021
Arrived onsite and found f9e1 error. Replaced drain pump to repair intermittent issue. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Leander, Texas 78641
Tommy
Job Details:
08/03/2021
"Arrived onsite for unit not operating or spinning. Upon arrival found unit actuator had slipped out put back into position and proceeded to test unit fills drains and spins and Agitates, office to reschedule upon receiving shift actuator.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, Texas 78729
Justin
Job Details:
08/03/2021
"Arrived on site for a refrigerator with no ice production. Upon arrival the customer stated the IM stopped making ice after they changed the filter, but the water dispenser still worked fine. They also found the filter was stuck now. I checked temps and found the FC at 7?F, the RC at 34?F, and the ice box at 15?F. I then harvested the IM and found ice already in the mold. It harvested as designed. I jumped the IM fill and found it also working as designed. I checked voltage to the IM and found the proper 120VAC. I tested the door switch several times and found it working as designed. I found the filter not jammed, and walked the customer through on how to properly remove it. I found no mechanical failure on the IM or unit. The unit was working as designed at the time of service. No leaks observed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, Texas 78717
Justin
Job Details:
08/03/2021
Arrived on site for visibly broken parts. Upon further inspection I found the RC gasket needing to be slightly reshaped. I reshaped it with my heat gun and advised the customer to not open the door for at least 4 hours to let it seal. I also found the RC gasket on hand damaged. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, Texas 78717
Justin
Job Details:
08/03/2021
"Arrived on site for a microwave not working unless the door is slammed. Upon arrival the customer stated the real issue was the light had been out for a while. One day she slammed the cabinet door above her MW and it turned back on. The unit was having intermittent light failure. I gained access to the MW housing and found the harness burnt to it. I am ordering the housing, harness, and bulb to complete the repair. Office to reschedule. ; ordrng 1 W10210871 (Lamp Housing) and 1 8206232A (Lamp) and 1 W11350914 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC
Near Kyle, Texas 78640
Robert
Job Details:
08/03/2021
"Arrived on job for complaints of error code. Called tech line 7731403054. Replaced both valves and WL switch. Drained washer with vacuum pump. No motor function, drain stuck in on position. Checked air dome hose and it was clear. Ran diagnostics and got F8E3 code. Cleared codes and ran diagnostics cycle. Washer ran the diagnostics but drain pump ran continuously. Called tech line again 7731406067. Checked voltage and polarity, and they came out good. Tech line recommended replacement of control. ; ordrng 1 W11322901 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Round Rock, Texas 78681
David S
Job Details:
08/03/2021
Arrived on site for refrigerator making a noise. I inspected the unit and work area. I found the unit out of level. I leveled the and put it into diagnostics. I found the compressor not coming on but the start device was clicking. I replaced the start device and capacitor. I retested the unit and it is now coming on. The unit was out of level causing compressor lines to rub again the cabinet of the unit making the unit noisy. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model WDTA50SAHZ0
Near Austin, Texas 78748
Kevin
Job Details:
08/03/2021
"Arrived on site and inspected dishwasher and found adjusters on upper rack on left hand side are broken.after Replacement upper rack is operating normally, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Austin, Texas 78737
Robert
Job Details:
08/03/2021
"Arrived at the job for complaints of water getting inside the soap dispenser. Found calcium build up on dispenser spraying water on areas that it shouldn?t. Will neeed to replace dispenser..; ordrng 1 W10862190 (dispenser)"
We serviced a
WHIRLPOOL RANGE
Model Rf265lxtb
Near Killeen, Texas 76549
Al
Job Details:
08/03/2021
"Arrived on site and inspected range with cooktop indicator light that was stuck on. When I arrived the light wasnt on, so I couldnt replicate the failure. Customer advised the cooktop light was on for several days. Im ordering the cooktop indicator to complete the repair. Office to schedule return services. Needs more work ; ordrng 1 8523265 (COOKTOP INDICATOR LIGHT)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS03
Near Hutto, Texas 78634
David S
Job Details:
08/03/2021
"Arrived on site for fridge not cooling properly in the Fresh food section. I inspected the unit and work area. I out the unit into diagnostics and test 128, I found the unit running software version 7.0.0.0. I checked the rc evaporator thermistor sensor from the UI, it showed the thermistor was at 50 degrees while encased in ice. I am replacing the rc evaporator cover and changing the unit into basic defrost. I found the wiring harness different on the new cover..; ordrng 1 W11359775 (Rc evap cover)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Jarrell, Texas 76537
Tyler
Job Details:
08/03/2021
"Arrived on site for washer leaking water. Upon arrival I found no errors in diagnostics. During further inspection I found no signs of corrosion, cracks, holes, etc in any of the water supply lines, pumps, tubs etc. after removing back panel I found tub skirt is cracked just under the recirculating fill hose plugged into the skirt.; ordrng 1 WPW10550152 (Tub skirt)"
We serviced a
WHIRLPOOL COOKTOP
Model WFE515S0JS0
Near Temple, Texas 76502
Tali W
Job Details:
08/03/2021
"Onsite to install previously diagnosed part. Replaced cooktop, tested all burners, unit functioning as designed.
We serviced a
IKEA DISHWASHER
Model IDT930SAGX0
Near Lakeway, Texas 78734
Leonardo
Job Details:
08/03/2021
Arrived on site to replace console. Replaced console test unit and unit test good job complete.