Service History 1056

Near Austin, TX 78717
Lou
Job Details: 07/05/2018
arrived on site to inspect oven not working. On the previous service call, the unit was not wired correctly and the customer had the builder come and check it. The customer advised that the builder pulled the unit from the wall and checked the wiring and did in fact have to re-wire the electrical. Upon further inspection today, the unit was still showing error codes. I cleared the codes and attempted to test the unit, but it showed the same error codes again. I removed and replaced the main control board and tested the unit and the unit operated as designed. Job completed.
Near Austin, TX 78717
Lou
Job Details: 07/05/2018
arrived on site to install previously diagnosed and ordered part. I installed the microwave light, not the venthood light, and tested the unit and the unit operated as designed. Job completed.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/05/2018
Model WFW75HEFW0, Arrived on call for washer not washing cloths or spinning cloths properly, found prior failed drain pump, replaced drain pump today and ran auto test and unit went all the way through auto diag., all checked good, pressure switch and trap and pressure hose not needed and no errors after running auto test, no leaks after repair call complete. Also instructed customer on soap usage.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/05/2018
Model WFW75HEFW0, Arrived on call for washer not washing cloths or spinning cloths properly, found prior failed drain pump, replaced drain pump today and ran auto test and unit went all the way through auto diag., all checked good, pressure switch and trap and pressure hose not needed and no errors after running auto test, no leaks after repair call complete. Also instructed customer on soap usage.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/05/2018
Model WRF767SDEM01, Arrived on call for noise from freezer, found ive forming directly below fan blade, replaced adapter with new fan and added permigum to adapter and sealed were inside liner meets outer cabinet on both sections and replaced freezer evap fan and all checks good, no water leaks after repair, call complete.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/05/2018
Model WRF767SDEM01, Arrived on call for noise from freezer, found ive forming directly below fan blade, replaced adapter with new fan and added permigum to adapter and sealed were inside liner meets outer cabinet on both sections and replaced freezer evap fan and all checks good, no water leaks after repair, call complete.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/05/2018
ED5VHEXVB02 (SxS Refrigerator) x Arrived onsite to replace thermostat on SxS refrigerator from prior tech diagnosis. Removed old thermostat and installed new replacement. Reassembled. Tested unit. Hooked up gauges and found high side over 350psi. Found restriction in dye drier. Removed dryer drier and installed new dryer drier WPW10143759 from truck stock using braising methods. Vacuumed system down to -25PSI. Charged with 5.0oz of R134a refrigerant. Tested unit. Pressure on high side was @180psi,low side @4psi. Good air flow and frost pattern on evaporator. No other issue found. No water connections made to unit since unit was moved into garage.
Near Leander, TX 78641
Lou
Job Details: 07/05/2018
arrived on site to inspect dryer not heating well. Upon further inspection, I verified voltage at the outlet and terminal block on the unit. I placed the unit in diagnostics and checked for error codes. I checked the vent hose coming out of the unit and found it crimped together so I shaped it open. I found error codes 4/3 and 4/4. I had already verified voltage to the unit. I cleared the codes and ran the unit in diagnostics. No further error codes. I used my vent testing materials and tested the venting and found that the unit is venting well. I used my thermal couple to verify temperature inside at the vent which got up to 208. I verified ohms at all the components...fuse, cutoff, and element. I questioned the customer on use and found that the unit is being operated on different modes for different items. I found nothing wrong with this unit at this time and advised the customer on proper use of the unit. No lint observed during service.
Near Leander, TX 78641
Lou
Job Details: 07/05/2018
arrived on site to inspect dishwasher not washing. Upon further inspection, I found that the soap was not being dissolved and the unit was not washing. I placed the unit in diagnostics and tested and the unit motor did not come on and was showing error code 9/1. Also, I found that both tracks were bound and twisted to a point to where the upper rack was falling off and the rear stops were worn and not stopping the rack from falling either. Also, I found that some of the wheels were missing from the upper rack. I am ordering a sump/motor assembly, both tracks, four tub wheels, four rack wheels and two rear stops and scheduled return service for 07/10/18. No water leaks observed during service.
Near Belton, TX 76513
Mike G.
Job Details: 07/05/2018
MVWC565FW0, Arrived on site for unit not power on checked unit and found that when unit is plugged in drain pump turns on cancel unit out and recalibrated unit and retested unit and fou d that the unit is now filling washing and draining and spining and lid is locking and unlocking checked unit for water leaks and no leaks found at time of srv.... unit checked fine after recalibrating....
Near Belton, TX 76513
Mike G.
Job Details: 07/05/2018
MVWC565FW0, Arrived on site for unit not power on checked unit and found that when unit is plugged in drain pump turns on cancel unit out and recalibrated unit and retested unit and fou d that the unit is now filling washing and draining and spining and lid is locking and unlocking checked unit for water leaks and no leaks found at time of srv.... unit checked fine after recalibrating....
Near Kyle, TX 78640
Robert
Job Details: 07/05/2018
WED5000DW2 Arrived on job to replace timer. After replacement of timer test air flow and heat. Operation normal job complete.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/05/2018
Model MEDB765FC0, Arrived on call for dryer not heating, checked for error codes and got f4 e4 which is a l2 line voltage error, checked ac volts on l2 to ground at outlet and only got 12.9 ac volts, customer to contact a electrician, dryer wall vent is clear,, call complete.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/05/2018
Model MEDB765FC0, Arrived on call for dryer not heating, checked for error codes and got f4 e4 which is a l2 line voltage error, checked ac volts on l2 to ground at outlet and only got 12.9 ac volts, customer to contact a electrician, dryer wall vent is clear,, call complete.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/05/2018
ED5FHEXSB00 (SxS Refrigerator) - Arrived onsite to install new condenser fan motor to SxS refrigerator from my prior visit’s diagnosis. Removed back unit cover and removed faulty condenser fan motor. Installed updated replacement. Reassembled. Tested unit. Unit now runs quietly as intended. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/05/2018
RF369LXPB3 (Freestanding Range) - Arrived onsite to install oven control to freestanding range from my prior visit’s diagnosis. Removed control and installed new replacement. Reassembled and tested. All functions/features now works as intended. No other issues found at this time.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/05/2018
Model WRF993FIFM00, Arrived on call for fresh food evap cover iced over, customer had unit unthawed when got to location, replaced evap cover and main control and sealed around drain tube cup and were inside liner meets outer cabinet on both sections, customer to allow for 24-48 hours for proper cooling, no water leaks at time of call, call complete.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/05/2018
Model WRF993FIFM00, Arrived on call for fresh food evap cover iced over, customer had unit unthawed when got to location, replaced evap cover and main control and sealed around drain tube cup and were inside liner meets outer cabinet on both sections, customer to allow for 24-48 hours for proper cooling, no water leaks at time of call, call complete.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/05/2018
WRF993FIFM00 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer for customer complaint of French door refrigerator not making ice in RC section. Checked temperatures innRC section and found @50F, FC section @10F. Ran test 40 to verify 3Way valve and found valve working as intended. Call WPL Techline 772238720 and advised to also run test 128,129. All pass. Advised to change evaporator cover,rear control,Orion board,dual valve and both icemakers per service pointer. Advised customer that will need to order parts. Customer will defrost 24hrs prior to return visit on 7/10. All water connections were dry at time of service.
Near Temple, TX 76504
Mike G.
Job Details: 07/05/2018
MVWC565FW0, Arrived on site for unit will not go pass wash checked unit and fou d that the lid lock is bad and will not lock lid replaced lid lock and checked unit and unit is now locking and unlocking and is now working properly checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time.....
Near Temple, TX 76504
Mike G.
Job Details: 07/05/2018
MVWC565FW0, Arrived on site for unit will not go pass wash checked unit and fou d that the lid lock is bad and will not lock lid replaced lid lock and checked unit and unit is now locking and unlocking and is now working properly checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time.....
Near Austin, TX 78746
Kevin
Job Details: 07/05/2018
Arrived on site And found no cooling and no frost pattern on evaporator, inspected compressor and found it is very hot to the touch and voltage to it is correct. Compressor has failed and will need to be replaced. No water leaks from connections at time of service scheduled for July 23 per customer request
Near Killeen, TX 76542
Arthur B.
Job Details: 07/05/2018
RF368LXPB2 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range bake feature not coming on. Removed back cover and found terminal block shorted and melted. Also found plug itself on the spade shorted out as well. Advised customer to have receptacle and outlet changed prior to return. Unit will need new terminal block. R/S for Tuesday 7/10. Unit is unplugged at this time to prevent any other damage.
Near Jonestown, TX 78645
Lou
Job Details: 07/05/2018
arrived on site to install previously diagnosed and ordered part. I removed and replaced the main control due to the unit making an echo beeping sound at the end of the cook time. I tested the unit five times to verify that the noise stopped by replacing the control and the unit operated as designed. Job completed.
Near Jonestown, TX 78645
Lou
Job Details: 07/05/2018
arrived on site to inspect oven taking too long to heat. Upon further inspection, I found that this is a new unit that has never been used. I placed a rack in the center of the unit and placed my thermal couple in the center of said center rack. I turned the unit on bake at 350 degrees and proceeded with testing. The unit beeped after 10 mins telling me it was at 350 degrees; however, my thermal couple reading was 299-300. I continued with testing with my readings as follows...362, 336, 366, 341, and 351 and after approximately 35-40 mins of testing, my average reading was 351. I notified the builder of my findings. I never had to remove the unit from the wall during testing. Job completed.
Near Austin, TX 78758
Scott
Job Details: 07/05/2018
Arrived on site for left rear burner not sparking . Found loose connection on spark module . Reconnected wire and all burners are now functioning as designed . No gas leaks detected at time of service . Job complete . May tag cook top
Near Leander, TX 78641
Lou
Job Details: 07/05/2018
arrived on site to inspect cooktop burner flame not adjusting. Upon further inspection, I found that the right rear burner would stay the same height form high to low settings. I placed the knob/burner valve on low and adjusted the flame to the lowest setting without the flame going out. I tested the burner and it operates as designed. I adjusted the remaining burners, as well. . I had to remove the bottom oven unit in order to get a picture of the placard and I took photos of prior damage to trim around the oven before removing the unit. No gas a leaks observed during service. I notified the builder of my findings and service.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/05/2018
WRV986FDEM01 (5 Door French Door Refrigerator) - Arrived onsite for customer complaint of French door refrigerator keeps resetting itself and getting PF error codes on UI. Confirmed issue when arrived. Unit will need new UI,control,inverter to complete repair. Unit is cooling as intended minus the resetting issue. Advised customer that authorization is needed from AHS for parts. OF to R/S customer. All water connections were dry at time of service.
Near Little River-Academy, TX 76554
Mike G.
Job Details: 07/05/2018
MEDC300BW0, Arrived on site for unit not starting, checked unit and found that the door switch is broken and needs to be replaced, replaced door switch and checked and cleaned out all lent found from unit and tested unit and found thatbthe unit is now starting and heating and unit has good air flow unit checked fine at this time....
Near Little River-Academy, TX 76554
Mike G.
Job Details: 07/05/2018
MEDC300BW0, Arrived on site for unit not starting, checked unit and found that the door switch is broken and needs to be replaced, replaced door switch and checked and cleaned out all lent found from unit and tested unit and found thatbthe unit is now starting and heating and unit has good air flow unit checked fine at this time....
Near Austin, TX 78723
Joseph C.
Job Details: 07/05/2018
KRFC704FSS00 Arrived on site for “no ice production” complaint. Inspected unit and found wire broken from fill tube heater. Ordering new left door. Office to set return schedule, due to door needing to be manufactured. No leaks detected, at time of service.
Near Georgetown, TX 78633
Thomas L.
Job Details: 07/05/2018
Near Georgetown, TX 78633
Jerry C.
Job Details: 07/05/2018
WFG530S0ES1 Arrived to inspect gas odor during oven use. I found the bake and broil gas mixtures set all the way open, allowing too lean of an air-fuel ratio and causing incomplete burn, causing the characteristic “blowtorch” sound and excessive raw gas odor. I set both air intakes to the correct mixture and tested. I advised the customer to utilize the venting system within the micro-hood and verified correct operations. No gas leaks detected during service.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/05/2018
KMHS120ESS3 (OTR Microwave) - Arrived onsite for customer complaint of OTR microwave getting OPEN/CLOSE door error and interior light not coming on. Removed console and found door switches burnt. Removed NC,NO and 3 way switch. Also replace control as well. Reassembled. Tested unit. Unit heats as intended with no errors.
Near Austin, TX 78731
Kevin
Job Details: 07/05/2018
Arrived on site and replace bottom grill kit diagnosed by previous technician, Their refrigerator does not have enough spacing under it for both pieces. Installed metal piece and attached to brackets. Plastic dust cover will not fit but left them with the customer as they may be able to modify them. Job complete
Near Austin, TX 78746
Leonardo
Job Details: 07/05/2018
Whirlpool dishwasher not drying model: WDT720PADM2. Arrived on site to test unit for not drying. Test unit and found f7e1 test heater and found opened heating element. Replaced element test unit for leaks no leaks present at this time. Heater coming on and heating up. Job complete
Near Austin, TX 78754
Joseph C.
Job Details: 07/05/2018
WED4815EW1 Arrived on site for “no operation” complaint. Per my previous diagnosis, removed and replaced motor and wheel. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Georgetown, TX 78633
Thomas L.
Job Details: 07/05/2018
Near Austin, TX 78758
Scott
Job Details: 07/05/2018
Arrived on site for loud clacking sound and ,freezer light not coming on intermittently . Found dampener control making a pound noise when it’s opening and closing ,no ice build up visible . Ordering control ,return 7/7. In freezer found the cross bar on rails had fallen out causing the door to sometimes leave a small gap in seal allowing moisture to collect around door switch . Reinstalled guide bar and now is tight seal around door ,an wiped away moisture .no water leaks detected at time of service .
Near Austin, TX 78749
Kevin
Job Details: 07/05/2018
Arrived on site and inspected dryer and found squeaking noise coming from wheels when drum is turning. Will need to bring back a dryer kit to correct the issue. Also found F4E3 and F4E4 recommended to customer that vent to exterior of home be cleaned as it has not been done in recent memory. Will remove any built up lint from the interior when the support wheels are replaced.
Near Austin, TX 78746
Luis
Job Details: 07/05/2018
Icemachine-replaced failed main control
Near Harker Heights, TX 76548
Arthur B.
Job Details: 07/05/2018
WDF760SADM2 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not washing dishes and not drying dishes. Tested unit and found sump not pumping water. Removed faulty sump and motor and installed new replacement. Reassembled. Tested unit. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/05/2018
Arrived on site for part hanger, I installed adapter and fan motor, unit tested good. Water lines were dry at time of service.
Near Georgetown, TX 78633
Thomas L.
Job Details: 07/05/2018
Arrived on site for no drain condition. Drain water and found failed drain pump.
Near Leander, TX 78641
Lou
Job Details: 07/04/2018
arrived on site to install previously diagnosed and ordered part. Removed and replaced the ice maker due to it not making ice. I tested the unit and the new ice maker operated as designed as it filled with water and I tested the motor with my jump wire and the motor operated as designed as well. I advised the customer to purge the ice every so often to keep the ice from building up at the back of the bin. No water leaks observed during service
Near Kyle, TX 78640
Kevin
Job Details: 07/04/2018
Arrived on site and found no interior lights in refrigerator, replaced LED control board and lights are now operating properly. No water leaks from connections at time of service, job complete
Near Austin, TX 78750
Luis
Job Details: 07/04/2018
Refrigerator-replaced failed icemaker
Near Austin, TX 78735
Brandon
Job Details: 07/04/2018
Arrived on site for customer complaint of out of balance and really loud noises, found bearings were bad and need replacing. Quoted customer, they are going to buy a new washer.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/03/2018
Model WRS325FDAB02, Arrived on call for fresh food side not going below 63 degrees, found evap fan not running at proper speed and damper broken and fan not turning on when set to coldest setting will replace control and t-stat and damper and evap fan, replaced all parts and know getting proper air flow to fresh food section, customer to allow for 12-24 hours for proper cooling, also sealed were inside liner meets outer cabinet on both sections due to large gaping, call complete, no water leaks at time of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/03/2018
Model WRS325FDAB02, Arrived on call for fresh food side not going below 63 degrees, found evap fan not running at proper speed and damper broken and fan not turning on when set to coldest setting will replace control and t-stat and damper and evap fan, replaced all parts and know getting proper air flow to fresh food section, customer to allow for 12-24 hours for proper cooling, also sealed were inside liner meets outer cabinet on both sections due to large gaping, call complete, no water leaks at time of call.
Near Buda, TX 78610
Kevin
Job Details: 07/03/2018
Arrived on site and found saved error codes, 8/2 cold incoming water 9/1 slow drain, incoming water measured at kitchen faucet only reaches 112 degrees. recommended raising water temp to Whirlpool minimum of 120 degrees. Drain pump is Operating correctly but recommended dishwasher magic in order to clear any build up. No water leaks from connections at time of service, job complete
Near Leander, TX 78641
Lou
Job Details: 07/03/2018
arrived on site to inspect venthood falling apart. Upon further inspection, the customer provided me with a dismantled venthood filter. I also found that the fan blade was melted which caused the dismantling of the filter. Looking further into the unit, I found that due to extreme heat/high flame, the fan motor connector was slightly melted, but the fan still operates. I advised the customer that I will order a fan motor assembly and scheduled return service for 07/09/18 and advised that the office would contact them to schedule a time frame. I advised the customer to not use the unit until the part was replaced.
Near Austin, TX 78747
Luis
Job Details: 07/03/2018
Refrigerator-installed updated icemaker kit
Near Georgetown, TX 78628
Thomas L.
Job Details: 07/03/2018
Near Cedar Park, TX 78613
Lou
Job Details: 07/03/2018
arrived on site to inspect microwave venthood light not working. Upon further inspection, I found that the venthood light does not dim from high to low and the vent fan comes on by itself without being turned on. I removed and replaced the control and tested the unit and the unit operated designed. The venthood light dimmed from high to low and the fan worked properly. Job completed.
Near Hewitt, TX 76643
Arthur B.
Job Details: 07/03/2018
MVWB765FW2 (Top Load Washer) - Arrived onsite to install new water valve housing to top load washer from my prior visit’s diagnosis. Removed faulty valve and installed new replacement. Reassembled and ran test 052. Unit completed successfully. Unit now fills,agitates,drains and spins as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78617
Robert
Job Details: 07/03/2018
WTW4816FW2 Arrived on job for complaints of leaks oil. Found oil leaking from gearcase. Replaced gearcase and test. No leaks detected at time of service. Job complete.
Near Lorena, TX 76655
Arthur B.
Job Details: 07/03/2018
KURR304ESS00 (Wine Cooler) - Arrived onsite for customer complaint of wine cooler getting condensation between glass assembly. Confirmed condensation. Ordering new glass pack assembly. R/S for 7/12. No other issues found.
Near Georgetown, TX 78628
Thomas L.
Job Details: 07/03/2018
Near Leander, TX 78641
Lou
Job Details: 07/03/2018
arrived on site to install previously diagnosed and ordered parts. I arrived with an oven side panel and two (2) cooktops. I used my floor protector to protect the floor as I pulled the unit away from the wall. I removed and replaced the side panel and I removed the cooktop and as I removed the new cooktop from its box, I found that it was damaged at the back of the part where it fits under the control panel. There was a large chip of paint missing. I opened the other cooktop box and found that the second cooktop was good; therefore, I installed it. I tested the burners on the cooktop and all operated as designed. No gas leaks detected during service. Job completed.
Near Austin, TX 78748
Luis
Job Details: 07/03/2018
Refrigerator-replaced Evap motor and sensors
Near Waco, TX 76712
Arthur B.
Job Details: 07/03/2018
EL7ATRRKS01(Standalone Refrigerator) - Arrived onsite for customer complaint of no cool symptom on standalone refrigerator. Removed evaporator cover. Checked pressure and found vacuum on low side. Used UV light and found dye in lower right hand side of evaporator covered by insulation. Found leak coming from evaporator. Unit will need new evaporator. R/S customer for Thursday 7/12. No water connections made to unit.
Near Austin, TX 78717
Lou
Job Details: 07/03/2018
arrived on site to install previously diagnosed and ordered parts. Removed and replaced all three switches and both interlocks and tested the unit. Unit operated as designed. Job completed.
Near Austin, TX 78737
Brandon
Job Details: 07/03/2018
Arrived on site for dishwasher not coming on, found no power getting to dishwasher, found power switch was in off position, flipped power switch on, unit tested good. Water lines were dry at time of service.
Near Austin, TX 78717
Lou
Job Details: 07/03/2018
arrived on site to inspect venthood not working. Upon further inspection, I verified that the breaker was good and then verified voltage at the power cord and voltage going in to the unit. I verified ohms at the fan and switch but the switch was open. I removed and replaced the switch and the unit operated as designed. Advised the customer on cleaning tips for the venthood and what to cleaning items to use. Job completed.
Near Harker Heights, TX 76548
Mike G.
Job Details: 07/03/2018
WDF530PAYM5, Arrived on site for unit not washing checked unit and found that the unit will fill but motor and pump will not start unit will need mot and pump replaced replaced part checked unit and unit is now washing checked unit for water leaks and no leaks found at time of srv...
Near Harker Heights, TX 76548
Mike G.
Job Details: 07/03/2018
WDF530PAYM5, Arrived on site for unit not washing checked unit and found that the unit will fill but motor and pump will not start unit will need mot and pump replaced replaced part checked unit and unit is now washing checked unit for water leaks and no leaks found at time of srv...
Near Georgetown, TX 78626
Cliff
Job Details: 07/03/2018
Whirlpool refrigerator WRS325FDAM04. Arrived on site to diagnose a refrigerator with a no ice condition. Tested unit and found icemaker thermostat has failed causing the unit not a cycle or activate heating element. Replaced icemaker assembly and tested unit. Found all is functioning properly at this time.
Near Waco, TX 76705
Arthur B.
Job Details: 07/03/2018
WDT970SAHV0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not washing dishes. Tested unit and found sump n motor not pumping water. Removed faulty sump and installed new replacement. Reassembled and tested. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 07/03/2018
arrived on site to install previously diagnosed and ordered part. I quoted the customer $126.30 for the water valve and $189.99 RF410 for labor but minus the service fee which was paid at previous service call. The total including tax for this service was $234.14. The customer agreed to and paid for the services. I removed and replaced the water inlet valve and tested the unit. Unit operated as designed and no water leaking from dispenser. I used manufacturers approved silicone to seal gapping in the rc and fc along the molding of the cabinet and chassis. No water leaks observed during service. Job completed.
Near Luling, TX 78648
Joseph C.
Job Details: 07/03/2018
WTW5000DW1 Arrived on site for “making grinding noises” complaint. Inspected unit and found inlet valves clogged with debris. Removed hoses and flushed valves and hoses. Reconnected hoses. Tested unit with towels and water. Unit is performing as designed. No leaks detected, at time of service.
Near Georgetown, TX 78633
Thomas L.
Job Details: 07/03/2018
Near Leander, TX 78641
Lou
Job Details: 07/03/2018
arrived on site to install a regulator for the customer. Upon arrival, I found that the connector from the gas line to the connector was missing. I spoke to the builder who advised that he would have his plumber install the regulator due to the missing parts. I gave regulator to the builder, David, and had him sign the receipt. No gas leaks detected during service as the gas was turned off.
Near Temple, TX 76501
Arthur B.
Job Details: 07/03/2018
KRMF706ESS01 (French Door Refrigerator) - Arrived onsite for customer complaint of condensation build up in FC section. Removed door and found rails not fully closing. Removed LH/RH rails and installed new replacements. Dried all condensation and reassembled. Door seals good to cabinet. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 07/02/2018
arrived on site to inspect cooktop grates not level. Upon further inspection, I found that the actual left and right rear cooktops are warped making the grates not level and move from corner to corner. The unit is writhing the 30 days of cosmetic repair; therefore, I will order two grate kits and the l Eat and right cooktops and request a two man job for this cooktop. Office to schedule return service. No gas leaks observed during service.
Near Austin, TX 78724
Joseph C.
Job Details: 07/02/2018
WFW85HEFC1 Arrived on site for “control panel is not working” complaint. Per previous diagnosis and discussion with techline, removed and replaced control panel, control, ui harness and installing ferrite beads. Tested unit. Unit is performing the same as on first arrival. Called techline and spoke with Bruce(Ref# 7722367136). Large microwave tower is in view and interfering with proper function of washer and dryer. Whirlpool can not facilitate further repairs in relation to this particular problem.
Near Hutto, TX 78634
Jerry C.
Job Details: 07/02/2018
66514753N510 Arrived to inspect unit not working. I found the chassis had came free of its mounting and the door would pop open during the cycle. The diverter for the sump assembly was leaking and will require replacement. Office to order sump assembly and mounting brackets. I advised the customer not to use the machine until the sump is replaced. No leaks of the water supply observed during service.
Near Belton, TX 76513
Dona
Job Details: 07/02/2018
Arrived on site for water not circulating, found seized wash motor. Replaced sump and motor assy. Ran through diagnostics, verified operations check good. All water connections dry. Customer closed on home 4/10/18 unit is covered under mfg warranty.
Near Driftwood, TX 78619
Brandon
Job Details: 07/02/2018
Arrived on site for customer complaint about bad smell, I removed the top lid, the tub ring, the basket huh, and inner basket, I cleaned the outer tub and filter, unit tested good mechanically during automatic diagnostic test. Water lines were dry at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 07/02/2018
arrived on site to inspect dryer nut falling inside of unit. Upon further inspection, I found that the unit was not wired up and the customer was attempting to install a new power cord when the wire nut fell inside the unit. I quoted the customer DR200 $179.99 to clean the unit and install the power cord. The customer agreed to the service and fair fees. I found the wire nut inside the unit under the drum. I retrieved the nut and used my vacuum to clean out the unit. I put the unit back together and installed the power cord and tested and the unit operated as designed. No lint observed at the end of service. Job completed.
Near Austin, TX 78737
Brandon
Job Details: 07/02/2018
Arrived on site for customer complaint of dryer taking to long to dry clothes. I removed the vent hose, checked for proper temperature at exhaust, unit tested good. Used vent test, found air flow issue, instructed customer to have vent checked.
Near Bertram, TX 78605
Thomas L.
Job Details: 07/02/2018
Near San Marcos, TX 78666
Connor M.
Job Details: 07/02/2018
ED2VHEXVQ01 whirlpool refrigerator Arrived on site to inspect unit for water tasting off. Fiund customer has a non whirlpool approved water line to unit which is the only thing that can change taste of water besides filter. All other internal waterlines are intert non reactive plastic that cant alter flavor of water per whirlpool. Informed customer ideal water lines are made of copper. Unit working properly, no leaks detected.
Near Killeen, TX 76543
Arthur B.
Job Details: 07/02/2018
GS5SHAXNL00 (SxS Refrigerator) - Arrived onsite for customer complaint of icemaker not making ice. When arrived, customer advised that they under the impression that unit is getting replaced under AHS. Advised customer that is between AHS and customer. No services performed on refrigerator. All water connections were dry at time of service
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/02/2018
Arrived on site for part hanger, I replaced all parts, switch, spring, shield, and pad, unit tested good. Water lines were dry at time of service.
Near Driftwood, TX 78619
Luis
Job Details: 07/02/2018
Refrigerator-installed bushing to door spring
Near San Marcos, TX 78666
Connor M.
Job Details: 07/02/2018
WRV986FDEM01 whirlpool refrigerator Arrived on site to install parts for repair. Installed ui. Unit filling properly, no leaks detected.
Near Jarrell, TX 76537
Dona
Job Details: 07/02/2018
Arrived on site for LF front and right front elements staying on high even when set to low. Found both infinite switches stuck in high position. Replaced left front, and right front infinite switches. All operations check good. Customer uninstalled unit as contractor had attached to cabinets.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/02/2018
WFE515S0EB0 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range RF element stay on high and will not adjust. Removed back cover and found RF infinite switch contacts shorted. Removed switch and installed new replacement. Reassembled and tested. RF element adjusts as intended. No other issues found.
Near Martindale, TX 78655
Connor M.
Job Details: 07/02/2018
WTW4815EW0 whirlpool washer Arrived on site to repair unit for not starting. Replaced control board and calibrated. Unit working properly, no leaks detected.
Near Buchanan Dam, TX 78609
Thomas L.
Job Details: 07/02/2018
Near Austin, TX 78748
Luis
Job Details: 07/02/2018
Refrigerator-added adhesive to gaps in liner chute
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 07/02/2018
WDT730PAHZ0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not washing dishes. Tested unit and found unit will and diverter keeps running and not stop to allow pump to spray water. Also found heater has short as well. Ordering control,sump n motor and heater to complete repair. R/S service for Friday 7/6. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78738
Brandon
Job Details: 07/02/2018
Arrived on site for customer complaint of deli drawer hitting left side refrigerator door gasket. Called tech line to see if the hinges can be adjusted, they can not. Tech line instructed me to inform customer to just be careful opening the deli drawer. Water lines were dry at time of service.
Near Jarrell, TX 76537
Dona
Job Details: 07/02/2018
Arrived on site for noise complaint. When door opens customer states she will hear 3 clicks, does not happen every time. Open and closed door dozens of times and ran unit with water numerous times. Inspected door switches and interlocks, all check good. Inspected control, no issues at this time. All operations check good. No abnormal noises, unit does not error out on door.
Near Wimberley, TX 78676
Connor M.
Job Details: 07/02/2018
WRX735SDHZ00 whirlpool refrigerator Arrived on site to tets unit for rattling noise. Powered compressor in and found rattiling coming from condenser line whichwas missing run Bber gromet. Reinstalled rubber grommet. Unit no longer rattling. Notating for future use; unit has obviously been dropped on left rear corner causing notable structural damage which is likely what damaged compressor in the first place. Unit working properly, no leaks detected.
Near Jarrell, TX 76537
Dona
Job Details: 07/02/2018
Arrived on sight for rust spots throughout both fridge doors and freezer door, used as brightener to clean rust. Showed customer how to use product to clean and brighten stainless steel surfaces. Product did remove rusting. All water connections dry,
Near Lampasas, TX 76550
Arthur B.
Job Details: 07/02/2018
WRF989SDAW00 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of French door refrigerator making a loud humming noise when running. Removed FC evaporator cover and found ice build up near FC evaporator motor. Used steamer to remove ice build up. Reassembled. Tested unit. Unit now runs quietly as intended. No other issues found. No water connection made to unit at time of service.
Near Austin, TX 78703
Joseph C.
Job Details: 07/02/2018
JDS9860AAP Arrived on site for “inconsistent ignition on front left burner” complaint. Inspected unit and found corrosion byproducts under burner caps. Cleaned burner heads. Tested unit. Unit is performing as designed. No leaks detected' at time of service. Service fee applies.
Near Kempner, TX 76539
Arthur B.
Job Details: 07/02/2018
MDE4658AYW (Dryer) - Arrived onsite for customer complaint of dryer making noises when tumbling. Removed bulkhead and found drum rubbing on blower housing. Removed right side support and installed new replacement. Adjust support bracket to lift drum up off housing. Reassembled and tested. Drum now tumbles quietly. No other issues found. Dryer vent and lint trap was clean of lint at time of service.