Near Georgetown, TX 78628
Al
Job Details: 07/24/2020
WASHER MAYTAG MVWB765FW3 Arrived to inspect washer making loud clicking noises.Ran diagnostics test mode and unit displayed anF7E9 Locked rotor error code.When agitating unit made the louder than normal clicking noises.Ordering rotor and stator and will return with the clutch.Needs more work ; ordrng 1 W11195971 (STATOR ) and 1 W11260238 (ROTOR )
Near , TX 78620
Robert
Job Details: 07/24/2020
VENTHOOD GE PVX7360SJ2SS Arrived onsite to test unit for loud noise. Tested unit and found that the fan was rubbing against the shroud. Need to order new fan. Office to reschedule.; ordrng 1 WB26X30786 (BLOWER ASM)
Near Georgetown, TX 78633
Cliff
Job Details: 07/24/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to replace manifold assembly for range. Replaced manifold and tested unit. Found all is functioning properly at this time. No gas leaks were found at time of service.
Near Austin, TX 78704
Jacob
Job Details: 07/24/2020
WASHER WHIRLPOOL MVW7230HW0 Arrive on site for unit not starting cycle. Tested unit. Found that the latch is not engaging. Did not have with me to fix issue. Also ordered UI panel and control. UI panel feed back is slow. Need to come back with latch. Ordered parts. Rescheduled with customer; ordrng 1 W11394572 (LATCH) and 1 W11419171 (CONTROL ELEC) and 1 W11478526 (UI PANEL)
Near Copperas Cove, TX 76522
Al
Job Details: 07/24/2020
WASHER MAYTAG MVW6230HW0 Arrived to inspect washer making unusual noises during agitating cycle.Ran diagnostics test mode and unit displayed a water hazard error.Completed diagnostics test mode with no issues.Allowed the customer to wash a quick wash load and unit preformed as designed.All water lines were dry at the time of service.Job complete
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/24/2020
FREEZER WHIRLPOOL WZC3115DW01 "Arrived on site to perform sealed system repair for freezer. Replace compressor, filter dryer and add a process port. Vacuumed unit and charged with recommended amount of refrigerant. Tested unit and found all is fully functional at this time."
Near Del Valle, TX 78617
Jacob
Job Details: 07/24/2020
WASHER WHIRLPOOL WTW4850HW1 Arrived onsite for unit not getting the water out. Tested unit. Found that the drain motor was not working. Replaced drain pump. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78759
Wesley
Job Details: 07/24/2020
ICE MACHINE KITCHENAID KUIC18PNZS0 Arrived onsite and replaced housin and found melt hose to housing split at 90. Returning to install hose. Advised customer on repair. All checks good. ; ordrng 1 WPW10678299 (tube) and 1 WPW10678300 (tube)
Near Pflugerville, TX 78660
Paul
Job Details: 07/24/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for a oven displaying an F8E0 error message. I found the blower fan dragging and slowing down causing the error. The blower needs to be replaced. I replaced the blower, erased all the stored errors, and tested the oven. The unit is working as designed. Call complete."
Near Lakeway, TX 78734
Brandon
Job Details: 07/24/2020
ICE MACHINE KITCHENAID KUIC18NNZS0 "Arrived on site for customer complaint of unit not making ice, found multiple issues. Found water level sensor and harness were corroded and reservoir pump had failed. I replaced pump, and sensor, need harness to complete repair. Ordering harness and bringing back control just in case. ; ordrng 1 WPW10485955 (harns-pump)"
Near New Braunfels, TX 78132
Noah D
Job Details: 07/24/2020
OVEN JENN-AIR JJW3430DS03 Arrived on site to inspect oven for “ghost light” replaced console per customer and Jen air. Job complete
Near Dripping Springs, TX 78620
Robert
Job Details: 07/24/2020
DISHWASHER GE PDT715SYN2FS Arrived onsite to assess damage on front door. See SD pics. Need to order new SS door. ; ordrng 1 WD34X25756 (SS DOOR)
Near Tow, TX 78672
Lou
Job Details: 07/24/2020
FREEZER WHIRLPOOL WZF34X18DW03 "Arrived on site to inspect upright freezer no cool. Upon further inspection, I found the unit unplugged. I plugged the unit in and checked amp draw to the compressor. I found .57amps to the compressor. Tested voltage at the compressor and outlet and got 120V. Tested voltage at the control and got 120V. Removed evap cover and found no frost pattern on the evaporator. While checking the evaporator, the compressor continued to turn off and on and would not stay on for more than 4 minutes. I removed and replaced the start device and retested and the compressor stayed on for approximately 10 mins and during this time I inspected the evaporator and it never frosted up. I am ordering a sealed system repair consisting of the compressor, evaporator, drier, access valve, another start device and capacitor, along with a CNOTE-2HR JOB. Unit was left unplugged for safety...office to schedule return service.; ordrng 1 CNOTE (2HR JOB) and 1 TJ90SF8404 (ACCESS VALVE )
Near Austin, TX 78727
David Z
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site to,diagnose refrigerator with warm RC compartment. Checked freezer and found a large a,out of ice all over the floor and Evap panel. Removed Evap panel and found drain was not draining, and water was just freezing on the Evap and floor. Used a steamer and melted down all ice, cleared the duck bill trap and verified unit is now draining. No parts needed since this was due to some obstruction in the drain. No water leaks found. Call complete."
Near Driftwood, TX 78619
Robert
Job Details: 07/24/2020
VENTHOOD KITCHENAID KWCU360JSS0 "Arrived onsite to replace 3 light bulbs. Replaced bulbs, tested unit and unit functions correctly.
Near Bertram, TX 78605
Lou
Job Details: 07/24/2020
WASHER GE GSD3360K65SS "Arrived on site to inspect dishwasher leaking water. Tested the unit and found too many suds in the tub which were pushing the water over the reservoir onto the floor at the right front corner. I found that the door gasket was badly crimped in the bottom right corner of the door. I removed and replaced the gasket and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
Near Bastrop, TX 78602
Eman J.
Job Details: 07/24/2020
DISHWASHER GE GDF510PSM4SS Arrived onsite for dishwasher not draining. Tested system. Found drain hose faulty. Replaced hose. Tested system. Everything works as designed. No water leaks at time of service.
Near Canyon Lake, TX 78133
Richard
Job Details: 07/24/2020
RANGE WHIRLPOOL WFC150M0EB4 "Arrived onsite for the for the LF, RF burners not working properly. During testing found that the burners needed to be adjusted was not making good contact. Adjusted burners and burners are working good. Advised customer to monitor. Complete"
Near Spring Branch, TX 78070
Richard
Job Details: 07/24/2020
FREEZER FRIGIDAIRE FFFH20F2QWC Arrived onsite for frost build up in the freezer. During testing found that the door is not closing properly causing a gap in the gasket. Will need to replace freezer door and gasket. Office to schedule ; ordrng 1 297316736 (panel-outer door) and 1 297382900 (panel) and 1 297387100 (gasket) and 1 297416200 (door stop) and 1 5304511026 (HINGE) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )
Near Taylor, TX 76574
Paul
Job Details: 07/24/2020
REFRIGERATOR KITCHENAID KSSC48FTS02 Arrived onsite for a refrigerator to possibly replace sealed system parts. I confirmed the unit had sealed system issues but I also found the UI over temp reset not responding properly. I evacuated the refrigerant and replaced the compressor & evaporator. I installed a new heat exchanger. I installed a dye drier and a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 7.75 oz’s of R134A refrigerant. I tested the unit and found it working as designed. I explained to ms to give the unit 24 hours to make sure it was cooling correctly before loading it.. Call complete.
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/24/2020
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on site to diagnose a dishwasher that is leaking. Tested all parts and found no failures with unit at this time and was not able to duplicate any leaks. Advised homeowner on findings and no further repairs can be done at this time.
Near Volente, TX 78641
David S
Job Details: 07/24/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site to install previous diagnosed parts. I replaced both controls, the control panel, the thermostats, interlocks, mag and inverter filter board. And the unit still would not work. I called Techline sr# 7728402676, advised them of the situation. We tracked the power to the bus fuse on the side of the unit being blow. Techline advised that the mag, inverter and interlocks can cause that fuse to blow. And with replacing the. Already the problem is likely fixed. I am ordering the fuse WPW10017410 and reschedule; ordrng 1 WPW10017410 (fuse)"
Near Canyon Lake, TX 78133
Richard
Job Details: 07/24/2020
REFRIGERATOR KITCHENAID KRMF706EBS00 "Arrived onsite for the refrigerator water dispenser not working properly. During testing found that the water dispenser is working fine the water pressure is a little high causing the water to be dispensed a little hard advise customer to adjust water pressure. Customer also had a complaint about the ice maker not working. Ran diagnostics and found error code E5 for ice maker time ice making. Tested ice box fan motor and Found that the ice box fan was not working properly. Did a harvest test on ice maker and it failed. Inspected freezer evaporator and found that it’s frozen over. Tested freezer evaporator fan and it did not come on. Will need to replace freezer evap fan, HV board, ice maker, ice box fan, UI on next visit. Office to schedule time frame. Please send RP. ; ordrng 1 W10846539 (evaporator fan blade) and 1 W11109595 (motor-evap) and 1 W11330971 (UI) and 1 WPW10675033 (cntrl-elec) and 1 WPW10764668 (ice maker)"
Near Round Rock, TX 78681
Paul
Job Details: 07/24/2020
RANGE MAYTAG MER6770AAC Arrived onsite for an oven with an F1 error popping up and neither oven will heat. I tested both one s and found neither one heating. I removed the control panel and the rear panel to test further and the relays on the clock started closing and working normal. All connections were good. T After putting the back panels on we tested the ovens and both ovens reached temp and worked as designed. Call complete.
Near McGregor, TX 76657
Jonathan M
Job Details: 07/24/2020
REFRIGERATOR FRIGIDAIRE FGHC2345LF2 Arrived on site for refrigerator that’s not dispensing ice properly. Inspected unit and work area. Tested dispenser and found solenoid assembly popping up for cubed ice but not stopping back down. It appears the spring inside IS bad. Ordering solenoid assembly and will return.; ordrng 1 241675704 (solenoid assy)
Near Marble Falls, TX 78654
Brandon
Job Details: 07/24/2020
DISHWASHER GE GDP645SYN2FS "Arrived on site for customer complaint of upper rack broken off from tub on right side.
Near Jarrell, TX 76537
Al
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM01 Arrived to inspect lighting issues.Found the unit will need both refrigerator and freezer led lights to complete the repair.No leaks discovered from unit on service call.All water lines were dry at the time of service.Needs more work ; ordrng 1 CNOTE (RESEARCH FOR FREEZER LED ILLUSTRATED IN SD PIC NEEDED) and 1 WPW10515058 (LED FLAT LIGHT FOR REFRIGERATOR )
Near Taylor, TX 76574
Andy
Job Details: 07/24/2020
REFRIGERATOR FRIGIDAIRE FFSS2314QS5A "Arrived on site for refrigerator not operating properly. Tested and inspected unit and found failed control, damper. Housing and control label. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. .; ordrng 1 241604010 (label-control box) and 1 241608902 (box-control) and 1 241633512 (box-control) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (ASAP IF POSSIBLE )"
Near Briarcliff, TX 78669
Brandon
Job Details: 07/24/2020
OVEN GE CES750P4M1W2 "Arrived on site for customer complaint of oven lights not shutting off and oven not heating. Called GE tech line, they want us to replace UI control, main control, and switch assembly. I replaced UI control, ordering main control and switch assembly. Also ordering light bulbs from burning out. Case #04191541 ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 2 WB08T10002 (range oven lamp asse)s and 1 WB24X31698 (SWITCH ASSEMBLY ) and 1 WB27X32101 (CONTROL)"
Near McGregor, TX 76657
Jonathan M
Job Details: 07/24/2020
DISHWASHER JENN-AIR JDTSS246GM0 "Arrived on site for dishwasher that’s not drying dishes. Inspected unit and work area. Please do unit in service diagnostics and found no stored error codes. Customer had already ran the unit prior to my service and I could feel the heat from the heater. She advised that she was just trying to make sure that that was normal due to there being excess water at the end of the cycle. I asked her if she ran hot water to the sink before running a cycle. She did not. Advised her to run hot water at the sink and set the unit to high temp wash, sanitation rinse, and extended dry for optimal drying. Customer is using rinse aid. I advised her that per whirlpool, unit needs 90 washes to fully cure to the tub. Unit is working as designed. Call complete."
Near Austin, TX 78752
Kayman
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite to install refrigerator handle. I installed handle unit is working as designed. Job complete.
Near Leander, TX 78641
Lou
Job Details: 07/22/2020
VENTHOOD WHIRLPOOL UXT5530AAS3 "Arrived on site to inspect venthood light broken. Upon further inspection, I found the glass in the right light assembly had broken and pieces were falling onto the cooktop below. Using the glass from an assembly from a previous call in my van stock (WPW10562734 ), I removed and replaced the glass and tested the light. Unit is operating as designed. Job completed."
Near Salado, TX 76571
Tyler
Job Details: 07/22/2020
REFRIGERATOR BOSCH B26FT80SNS/01 Arrived on site to repair Bosch refrigerator upon further inspection I refrained from installing the thermostat and air stack due to the fact of the ice formation I found around the drawers was caused from the reservoir water tank leaking into the fresh section which built up enough ice at the bottom of the fridge to layer around dampener motor and wiring inside of the air stack which is what caused it to short out in the first place. we will need to return with a new water tank assembly before installing other parts with it. ; ordrng 1 11021725 (WATER TANK ASSEMBLY )
Near Taylor, TX 76574
Andy
Job Details: 07/22/2020
DRYER MAYTAG MEDB725BW0 Arrived on site for dryer not heating. Tested and inspected unit and found failed thrust-fix and heating element.. Ordering needed parts. Office to schedule return trip.Left unit unplugged and advised customer not to use until repairs are done. .; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WP8544771 (element) and 1 WP8557403 (thrmst-fix)
Near Cedar Park, TX 78613
David S
Job Details: 07/22/2020
FREEZER WHIRLPOOL WZF34X16DW04 Arrived on site for freezer not freezing. I inspected the unit and work area. I found the evaporator covered in ice. I defrosted the unit and replaced the thermistor. I am ordering the control box W10383615 to complete the repair. ; ordrng 1 W11253128 (contrl-box)
Near Salado, TX 76571
Tyler
Job Details: 07/22/2020
OVEN KITCHENAID KODE500ESS04 Arrived on site for him in the head flickering lights after running diagnostics I cannot find any error codes but I did find that there was a short somewhere between and all 4 lights in the oven. We will need to return with the main control to lighten rot plus an additional two of them lights job customer was rescheduled ; ordrng 2 W11292252 (light-oven)s
Near Spicewood, TX 78669
Brandon
Job Details: 07/22/2020
ICE MACHINE WHIRLPOOL KUID508ESS2 "Arrived on site for customer complaint of unit overflowing, found failed thermistor, I replaced thermistor, also found external drain pump was not draining water properly, float switch internally was not registering water level to pump out water.
Near Austin, TX 78754
Andy
Job Details: 07/22/2020
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived on site for microwave door handle issues and door not closing properly. Tested and inspected unit and found failed door assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78757
Wesley
Job Details: 07/22/2020
DRYER WHIRLPOOL MED8630HW "Arrived onsite and found unit operating with severe rattle. Attempted to adjust existing parts and housing as during disassembled testing efforts seemed to correct issue, during reassembly however discovered issue ongoing and seemed related to slight frame damage. Returning with parts and ordering pipe and base plate. Still requires 2 techs. ; ordrng 1 W11215531 (BASE PLATE) and 1 WESLEYONLY (DAVID Z ONLY) and 1 WPW10342188 (pipe-exhst)"
Near New Braunfels, TX 78132
Noah D
Job Details: 07/22/2020
RANGE THERMADOR PRD48JDSGU "Arrived on site to inspect oven for not heating burners and light always on, upon inspection found the light always on, checked settings and found sabbath mode on, changed settings and found all burners turned on. Job complete"
Near VLG O THE HLS, TX 78738
Robert
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDTE304GPS0 Arrived onsite to test unit for spray arms not working. Tested unit and found result of spray arms not working was lack of water pressure from main water source. Customer having plumber come out to take a look. Job complete
Near Austin, TX 78737
Robert
Job Details: 07/22/2020
REFRIGERATOR GE GTL18JBPDRBS "Arrived onsite to test unit not cooling or freezing. Tested unit and found bad start relay and overload. Replaced start relay and overload, tested unit and compressor functions correctly. Unit began the cooling process. Job complete"
Near Killeen, TX 76541
Al
Job Details: 07/22/2020
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived to inspect dishwasher not turning off.I attempted service test mode and unit didn’t turn on. Unable to test unit.The console was on, but went off and never powered on for testing.Ordering console and will return with previously ordered parts.Console is PSP item. Office to reschedule with customer.Needs more work ; ordrng 1 W11337647 (CONSOLE BLACK)"
Near Austin, TX 78752
Eman J.
Job Details: 07/22/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for previous diagnosed parts. Replaced part. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78752
Eman J.
Job Details: 07/22/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for previous diagnosed parts. Replaced part. Tested system. Everything works as designed. Job complete.
Near Temple, TX 76502
Al
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 "Arrived to inspect refrigerator not cooling after recent service.Customer had unit turned off when I arrived.I plugged it in and turned it on and unit never formed any type of frost pattern.All fans were operational.Unit will require a sealed system repair, sealed system tech and authorization and 2 hours.Ordering compressor and all components required for repair..; ordrng 1 876764 (VALVE ) and 1 CNOTE (RESEARCH FOR ANY OTHER NEEDED PARTS FOR SS REPAIR ) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2HOURS ) and 1 W10139462 (COMPRESSOR )"
Near Austin, TX 78745
Kevin
Job Details: 07/22/2020
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site and inspected range and found cooktop is damaged on the right hand corner, replaced cooktop and range is operating properly, job complete"
Near Round Rock, TX 78664
Andy
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Arrived on site for refrigerator FC frost. Tested and inspected unit and found failed washer on bottom hinge not allowing door to be high enough making gasket hit on hinge allowing air gap. Also found that cabinet has gabs between cabinet and liner. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 8201711 (adhesive) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WP487576 (washer)
Near Florence, TX 76527
Cliff
Job Details: 07/22/2020
REFRIGERATOR GE PYE22KYNFS Arrived on site to install door for refrigerator. Remove door and all necessary components and installed new door. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78745
Kevin
Job Details: 07/22/2020
REFRIGERATOR GE PTS22SHSARSS Arrived on site and inspected refrigerator and found water line to icemaker is cracked. Used some spare waterline and two couplers from truck stock to correct the problem. No water leaks from connections at time of service sent pictures to KB/AHS.
Near Harker Heights, TX 76548
Al
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL KRMF606ESS01 Arrived to inspect KitchenAid French door refrigerator not dispensing water nor making ice.Found the single valve was defective.Removed and replaced it.Reassembled and unit tested as designed and now dispenses water.Ice to follow within 24 hours.All water lines were dry at the time of service.Job complete.
Near Kyle, TX 78640
Leonardo
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site to test unit. Tested unit found broken wheel tubs. Do not have part on hand. Ordered part #WP8575897(wheel tubs) and part#Wpw10082861(stoppers).. ; ordrng 2 WP8575897 (WHEEL TUB )s and 2 Wpw10082861 (STOPPER)s
Near Georgetown, TX 78633
Lou
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
Near Waco, TX 76712
Al
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived to inspect refrigerator section not cooling properly.Confirmed the complaint and found the fan blade was fighting an ice blockage.Used my steamer to defrost the unit.Removed and replaced the harness and found the golden thermistor was black.Removed and replaced the harness, reassembled and unit now works as designed.Customer told to wait approximately 24 hours for the unit to reach optimal temperatures.All water lines were dry at the time of service.Job complete"
Near Burnet, TX 78611
Paul
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDPE334GPS0 Arrived onsite for a washer not cleaning the dishes and leaving a film on them. A plastic piece broke off. Ms showed me the piece of plastic she found in the bottom of the tub. I checked the racks and all parts were in place. I suspect it was something that was missed when the unit was shipped. I tested the unit in diagnostics and found the dispenser not dispensing rinse aid properly. There were no stored error codes. I replaced the dispenser and tested the unit in diagnostics again. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
Near Killeen, TX 76542
Al
Job Details: 07/22/2020
DISHWASHER FRIGIDAIRE FGBD2431KF0 Arrived to inspect dishwasher not draining.Confirmed the complaint and found the filter in the bottom of the unit was clogged with debris.Also created a drain loop.Reassembled and also cleared the drain hose with my flexible rods.Unit now operates as designed.All water lines were dry at the time of service.Job complete
Near Burnet, TX 78611
Paul
Job Details: 07/22/2020
WASHER MAYTAG MHW5630HC0 Arrived onsite for a washer to replace the previous diagnosed parts. Arrived confirmed 12VDC to the console and no response. I replaced the console and tested the unit in service test 12. An F3E2 error showed up in the display before the unit would fill. I found the wash NTC connector plugged into J13 instead of J15. I found the resistance on the thermistor in range. I connected the harness to J15 and tested in test 12 again. The unit completed the cycle and worked as designed. Call complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for refrigerator freezer light not coming on and FC door not closing all the way. Inspected unit and work area. Found freezer rails off track. Removed ice buildup and was able to correct track . Found failed light bulb. Light is not covered under manufacturer warranty. Tested all other operations. All tested good, no water leaks detected."
Near Austin, TX 78759
Wesley
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KSSO42FMX02 "Arrived onsite and only replaced inverter box. Fans and compressor running, advised customer on repair. Will call back in if temps do not normalize. All visible wire damage corrected with inverter replacement.
Near Round Rock, TX 78664
Kayman
Job Details: 07/22/2020
RANGE WHIRLPOOL WFE525S0HS0 Arrived onsite to install previously diagnosed parts. I installed the control and the unit is working as designed. Job complete.
Near Austin, TX 78750
David S
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KFIV29PCMS00 "Arrived on site for fridge water dispenser not working. I inspected the unit and work area. The customer stated the ice maker stopped working as well, and the compressor is running higher. I tested the ice dispenser, and found it working properly. Was placed the ice dispenser connector in for the water dispenser and the water dispenser was not coming on. I am ordering a new control W10878993, to replace the defective one previously installed.; ordrng 1 W10878993 (cntrl-elec)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived on site for refrigerator not cooling. Measured temperature in FC at 20°. Inspected unit and work area. Found no ice buildup of outer panel from evaporators. Performed diagnostics mode and tested both thermistors and found passed. Gained access to FC evaporator and found restriction in sealed system (see SD-Pic). Will need to replace sealed system components to repair. Office to schedule appointment when ETA is available on parts. .; ordrng 1 876764 (valve) and 1 W10276644 (compressor) and 1 W11116006 (EVAPORATOR ) and 1 WPW10143759 (UV DRIER) and 1 WPW10608485 (EVAPORATOR )"
Near Austin, TX 78732
David Z
Job Details: 07/22/2020
WASHER ELECTROLUX EFLS517STT "Arrived on site to install previously diagnosed parts to,resolve no power issue. Found replacement knob and control were bad and DOA. Replaced knob assy and harness and retested. Unit is now powering on and running as designed. Call complete."
Near Austin, TX 78731
David Z
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived on site for noise complaint coming from refrigerator. Customer pointed out that there was a fairly noticeable buzzing sound fairly often. Could hear the Evap motor buzzing from the freezer compartment. Removed shelves and back cover and could hear motor buzzing. Replaced FC Evap motor and retested. Buzzing is now gone and unit is quiet. Call complete
Near Austin, TX 78739
Jacob
Job Details: 07/22/2020
FREEZER KITCHENAID KRMF706ESS01 "Arrived onsite to replace all parts. Replaced left and right brackets, freezer door and name plate. Tested unit. Unit test good. No issues at this time. Job complete"
Near Paige, TX 78659
Scott
Job Details: 07/22/2020
RANGE GE JB645RK4SS Arrived on site replaced both right side burners and left front . Light still on and rear burner is getting hot . Also found short has occurred at connector on hot surface light . Call to set return .; ordrng 1 WB18X31193 (HARNES MAIN) and 2 WB24T10029 (inf sw control 1500w)s and 2 WB24X25013 (range infinite contr)s and 1 WB27T10668 (light indicator) and 1 WB30T10145 (radiant element)
Near Austin, TX 78725
Jacob
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived onsite to replace parts ordered. Found that UI panel was defective. And that rear control board was missing from package. Re ordered part. Rescheduled with customer.; ordrng 1 W10864261 (cntrl-elec)
Near Belton, TX 76513
Tyler
Job Details: 07/22/2020
DRYER WHIRLPOOL WED5100HW0 Arrived on site to repair dryer that had error code F3E2. After installing a new main control board is an electrode assembly a retest of the dryer and everything is working as designed. Call complete
Near Taylor, TX 76574
Andy
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF535SWHB01 Arrived on site for refrigerator FC frosting. Tested and inspected unit and found gap in gasket. Removed failed part and replaced with new. Tested unit and all operations are normal. Also instructed customer on use and care and practice for best and making sure door is closed properly. No water leaks present at time of service.
Near Austin, TX 78717
David S
Job Details: 07/22/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for oven not heating. I spoke to the customer and found the display frozen. I power cycled the oven at the breaker. I inspected the unit and found UI errors codes, and it not connected to WiFi. Hike there the lights turned on and off random relays started clicking. I spoke with customer about the unit being connected to WiFi and the whirlpool app. We got the unit connected to WiFi and it worked as designed. I am ordering a panel UI W11297728 to complete the repair. The office will schedule due to it being an expart.; ordrng 1 W11297728 (console)"
Near Round Rock, TX 78664
Andy
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived on site for refrigerator humming noise. Tested and inspected unit and found noise is normal. Showed customer use and care guide on unit noise and instructed on use and care and practice for best performance. No water leaks present at time of service.
Near Kyle, TX 78640
Richard
Job Details: 07/22/2020
REFRIGERATOR JENN-AIR JFFCC72EFP00 Arrived onsite for the refrigerator leaking water in the fresh food compartment. During testing found that the drain was clogged causing water to leak under the filter housing and drawers. Removed drain assembly from back compartment of refrigerator and cleaned it out and steamed out ice build up in drain pan and water drained out. Cleaned and removed all water. Inspected doors and found no issues with the the doors. They are closing just fine. Complete
Near Killeen, TX 76542
Tyler
Job Details: 07/22/2020
WASHER MAYTAG MHW5630HC0 Arrived on site to repair washer not turning on. After installing the main control as well as the power harness between the main control and the UI display I was able to turn the washer on and tested thoroughly for an error codes or other issues. No error codes are shown and washer is working as designed. Call complete
Near Austin, TX 78717
David S
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDTM604KPS0 Arrived on site for dishwasher not powering on. I inspected the unit and work area. I found the outlet had power. I inspected the junction box and found the unit not wired properly. I wired the junction correctly and plugged the unit in. The unit powered on. Job complete no water leaks detected.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for for refrigerator being loud. Inspected unit and work area. Found unit having cabinet vibration. Adjusted leveling feet to square unit. Added sound pads user condenser. Tested operation. All tested good, no water leaks detected."
Near Waco, TX 76707
Jonathan M
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL WDF560SAFM2 "Arrived on site for dishwasher that is not draining all the water out. Inspected unit and work area. Placed in in-service diagnostics and found an F6 E4 (float switch open) error code. Inspected drain hose and found the hose going uphill into a garbage disposal. Ran unit through an auto test and found the unit working as designed. I ran the sink and found water flowing back into the drain hose from her garbage disposal when the water filled the sink and advised the customer that the issue was with her drain hose not looping up before it went into her garbage disposal. I advised her to buy an o-clamp so she can have the camp hold her drain hose to the wall with a screw. For the short term, I used metal tape to hold the drain hose up for her. Unit is working as designed. Call complete."
Near Austin, TX 78746
Kevin
Job Details: 07/22/2020
WASHER WHIRLPOOL WFW92HEFBD0 "Arrived on site and inspected washer and found error codes F3E1, F6E3, F8E2, F5E2, ran diagnostic cycle and valves are good, motor is good, drain pump is good. All functions on washer are operating properly
Near Austin, TX 78729
Wesley
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site and replaced inner door and console. Unit is now cosmetically correct.
Near Austin, TX 78756
Wesley
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and found icemaker failed. Replaced icemaker. Unit is now operating as designed.
Near Austin, TX 78733
Leonardo
Job Details: 07/22/2020
VENTHOOD KITCHENAID KXD4636YSS5 Arrived on site to replace motor assembly. Replaced assembly test unit and unit going up but have to hold buttons down. Will need to order new motor assembly requestin 2 hours. ; ordrng 1 2HOURSJOB (2 HOUR JOB ) and 1 W11187731 (MOTOR ASSEMBLY )
Near Austin, TX 78739
Kevin
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDTE204GPS0 "I’ve done site and inspected dishwasher and found sump is leaking. After replacement dishwasher is no longer leaking, no leaks from connections, complete"
Near Briarcliff, TX 78669
Brandon
Job Details: 07/22/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for customer complaint of unit not starting, found frame was bent just enough to cause door not to close.
Near Georgetown, TX 78628
Cliff
Job Details: 07/22/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose a oven that is giving fan speed error. Tested unit and found upper cooling fan bearings too tight causing it not to start consistently. Replaced upper fan motor and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/22/2020
DISHWASHER GE GDF530PSM2SS Arrived on site for dishwasher not starting cycle. Inspected unit and work area. Tested voltage to unit and found correct. Checked door switch and found found reading properly. Found boost button is work as start key and last 2 keys not responding. Called tech support and spoke with Don. He stated to replace UI and have main control. Found on parts lookup not matching unit. Contacted parts department (SR). Was able informed to order parts and will research. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT & Research parts) and 1 WD12X24415 (UI) and 1 WD21X26182 (UI HOUSING)
Near Pflugerville, TX 78660
David S
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived on site to install door gasket. I removed the old door gasket and replaced with new. Job complete.
Near San Marcos, TX 78666
Richard
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL KDTE104DSS0 Arrived onsite for the dishwasher not drying properly and washing properly. Ran diagnostics and found that rinse aid was not being used. And all functions tested good and heater came on. Unplug dishwasher and did a reset on the control. Advised customer to use rinse aid and monitor.
Near Georgetown, TX 78626
Lou
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site to install previously diagnosed and ordered part. Due to the water/ice dispenser failing, I removed and replaced the left FC door ad tested. Unit is operating as designed. When I went to level the unit, I found the rollers were damaged and was unable to level the unit. I am ordering the front right/left rollers, both pins, both pin hitches and a CNOTE-LSO FOR TRAINING PURPOSES. No water leaks observed during service. Office to schedule return service.; ordrng 1 CNOTE (LSO-TRAINING PURPOSES) and 2 W11251741 (pin-hitch)s and 2 WP2179826 (rivet)s and 1 WPW10304659 (roller-cab) and 1 WPW10304660 (roller-cab)"
Near Leander, TX 78641
Cliff
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to perform sealed system repair for refrigerator. Replaced compressor and filter dryer. Verified unit held vacuum. Charged unit with refrigerant and tested unit. Found all is fully functional at this time and no leaks were found at time of service.
Near Austin, TX 78745
Kevin
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL Wdt720padb2 "Arrived on site and inspected dishwasher and found wash motor has failed. after replacement ran diagnostic cycle again and confirmed it is operating properly. No water leaks from connections at time of service, job complete."
Near Georgetown, TX 78626
Cliff
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to diagnose a dishwasher that is not drying. Tested all parts and components and found no mechanical failures with unit at this time. Advised customer on necessity of rinse agent and hot water for proper drying. No further repairs are needed at this time and no leaks were found at time of service.
Near Austin, TX 78748
Leonardo
Job Details: 07/22/2020
DISHWASHER KITCHENAID WDT920SADM2 Arrived on site to replaced brace. Spoke with Shana and she will have to research part. Office to reschedule. ; ordrng 1 PARTRESEARCH (PART RESEARCH )
Near Austin, TX 78739
Luis
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for ice build in freezer. Checked freezer door seal good,gasket sealing correctly to cabinet,removed freezer door found large gaps between liner and cabinet. Added adhesive to liner gaps."
Near Manor, TX 78653
Eman J.
Job Details: 07/22/2020
RANGE WHIRLPOOL WFE525S0HS1 "Arrived onsite for range oven not working. Tested system. Found. Main harness and power cable, burnt. Ordering harness W11449104, power cable pt400, block term WPW10245259. ; ordrng 1 PT400 (cord-power) and 1 W11449104 (MAIN HARNESS) and 1 WPW10245259 (block-term)"
Near Austin, TX 78754
Andy
Job Details: 07/22/2020
RANGE AMANA AGR5330BAS3 Arrived on site for range abnormal flames on cooktop and loose burner. Tested and inspected unit and found failed screw for burner head and abnormal flames. Removed failed part and replaced with new. Adjusted flames and tested unit. All operations are normal. No gas leaks present at time of service.
Near Killeen, TX 76542
Tyler
Job Details: 07/22/2020
DRYER MAYTAG MEDB765FW0 Arrived on site for a dryer that was still not drying. After running diagnostics I could not find any error codes are pulling up to indicate an issue I retested all hardware and heating element in all thermostat and fuses pass continuity voltage and on test power outlet is also receiving 240 V as it should main control is also working. I called whirlpool tech line and spoke with Chris Who stated: for customer to use hard pipe for venting Instead of the aluminum mesh. He also Instructed on howto add 15% additional heat time to auto dryer cycles. Call completeSr# 7728378772
Near Austin, TX 78730
David Z
Job Details: 07/22/2020
WASHER WHIRLPOOL Ghw9250ml1 Arrived on site to install previously diagnosed latch and handle to resolve door being stuck open. Installed parts and retested. Door is now closing and latching as designed. Call complete.
Near Austin, TX 78736
Luis
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site for no ice. Ran diagnostics no air flow from ice box fan diagnosed a defective ice box fan. ; ordrng 1 SOONERIFPOSSIBLY and 1 W11407678 (ICE BOX)
Near Elgin, TX 78621
Andy
Job Details: 07/22/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer timer issues. Tested and inspected unit and found failed timer and knob. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Cedar Creek, TX 78612
Scott
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDFE204ESS1 Arrived on site for no heat dishwasher . Ran diagnostics and got 7-1 error code . All checked normal on wash test . Heater came on . Ordering control. Please call to set return . No water leaks detected at time of service.; ordrng 1 W10703867 (heater) and 1 W10854229 (cntrl-elec)
Near San Marcos, TX 78666
Robert
Job Details: 07/22/2020
OVEN KITCHENAID KODE300ESS02 "Arrived onsite to test noise coming from oven. Tested unit and found that rear fan blade was the source of the noise. Replaced fan, tested unit to 350 degrees and unit was free of any noise. Job complete."