Near China Spring, TX 76633
Jonathan M
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHV "Arrived on site for refrigerator that is not cooling and is making a clicking sound. Inspected unit and work area. Found unit evaporator fans running but the compressor not running. Removed back cover and found condenser fan not plugged in. The compressor was hot to touch and heard the unit try to start the compressor. Customer stated that that was the sound she was hearing. Tested starting device and found starting device and failed. Replaced starting device and plugged in condenser fan. Compressor was too hot for it to kick on. I advise the customer to give the unit 24 hours to cool down before plugging it back in. Advised that if the issue continues to persist, they would most likely be an issue with a sealed system due to the unit not running with the condenser fan for a year and a half and compressor not kicking on. Customer will call back if further issues persist. Call complete."
Near Austin, TX 78745
Leonardo
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to test unit for smell. Tested unit found unit not draining correctly tested drain pump. Drain pump not functioning properly. Replaced drain pump. Tested unit, unit working good. No leaks detected. Job complete."
Near Bastrop, TX 78602
Cliff
Job Details: 07/17/2020
DRYER WHIRLPOOL WED49STBW1 Arrived on site to replace previously ordered parts for the dryer. Inspected unit prior to replacing parts and found external vent on home 100% restricted. Informed homeowner of findings and showed them restriction on roof. Homeowner removed screen from dryer vent and removed a brick of lint from roof vent housing. Verified improved airflow at dryer but informed homeowner that vent may still be partially restricted and recommended professional duct cleaning company to fully resolve issue. No further repairs are needed on dryer and dryer is operating properly at this time.
Near Georgetown, TX 78628
Al
Job Details: 07/17/2020
REFRIGERATOR GE GTS16DTHCRWW Arrived to inspect a refrigerator in the garage that was not maintaining temperatures.Confirmed the complaint and found the unit will need a compressor repair.No water hooked up to unit.Job complete
Near Harker Heights, TX 76548
Paul
Job Details: 07/17/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite for a washer with the wash cycle not working correctly. I found the wash plate bolt loose causing the wash plate teeth to get rounded off and not turn with the shaft. I tightened the bolt to get the customer by washing light loads until we can return and replace the wash plate and bolt. Ordering W10902814 washplate & W10752187 screw. ; ordrng 1 W10752187 (screw) and 1 W10902814 (washplate)
Near Austin, TX 78753
Eman J.
Job Details: 07/17/2020
MICROWAVE WHIRLPOOL WMH31017AS4 "Arrived onsite for microwave sparking and not heating. Tested system. Found capacitor, mag and diode faulty from grease build up.
Near , TX 78738
Robert
Job Details: 07/17/2020
OVEN WHIRLPOOL WOS51EC7HS01 Arrived onsite to replace blower and control. Replaced blower and tested unit and unit heating to 350 degrees and fan is operational. No error codes appeared. Job complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL MDB4949SDM2 Arrived on job for complaints of not cleaning. Ran diagnostics and found wash motor not running. After replacement test operation wash motor working properly and no leaks detected. Job complete.
Near Killeen, TX 76549
Paul
Job Details: 07/17/2020
WASHER WHIRLPOOL WTW4950HW1 "Arrived onsite for a washer that got louder, wasn’t spinning out, the belt came off and oil was everywhere. I found the gearcase leaking oil and the shield, cam and belt saturated in oil. The shield screws were stripped. I replaced the gearcase, cam, and belt. I found the motor cooling fan loose and slipping on the shaft. The cooling fan won’t get tight enough until it hits the motor housing. The motor, shield, and screws will need to be replaced. I calibrated the control and tested the unit in auto and manual high speed spin. The motor is making a squeaking noise on high speed spin and I suspect the cooling fan blade is causing this noise. Ordering W10832724 drive motor, W11409708 shield, & 2EA WP22001995 screw. ordrng 1 W10832724 (drive motor) and 1 W11409708 (SHIELD ) and 2 WP22001995 (screw)s"
Near Wimberley, TX 78676
Robert
Job Details: 07/17/2020
DISHWASHER FRIGIDAIRE LFID2459VF1A "Arrived onsite to replace control panel. Replaced panel, tested unit and unit starts and functions correctly. No leaks detected at this time. Job complete."
Near Hutto, TX 78634
Andy
Job Details: 07/17/2020
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site for washer not dispensing soap. Tested and inspected unit and found failed dispenser. Attempted to remove failed part and replaced with new and found new dispenser broken in box. Ordering needed part as well control and dispenser motor in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10862190 (dispenser) and 1 W10864049 (cntrl-elec) and 1 W11201293 (cntrl-elec) and 1 WPW10352973 (switch-dis)
Near Harker Heights, TX 76548
Paul
Job Details: 07/17/2020
DRYER WHIRLPOOL MEDX655DW0 Arrived onsite for a dryer not heating. I tested the unit and found it working properly when set on time dry but not heating when the unit was set to the sensor dry selections. The timer needs to be replaced. Call complete.
Near Austin, TX 78748
Kevin
Job Details: 07/17/2020
WASHER WHIRLPOOL MVWX655DW0 "Arrived on site and inspected washer and found basket is seized it will not separate from gearcase, also found wash plate hub/center is deteriorated and will need to be replaced.
Near Round Rock, TX 78665
Andy
Job Details: 07/17/2020
RANGE WHIRLPOOL WFG975H0HZ0 "Arrived on site for range burner going out at low. Another burner keeps clicking when not on ignite and oven temperature not heating properly. Tested and inspected unit and found burner flame too low, adjusted flame also found failed switch harness, control and temperature sensor. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11233074 (harns-wire) and 1 W11284302 (cntrl-elec) and 1 WPW10181986 (sensor)"
Near Austin, TX 78704
Leonardo
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site to test unit for unit not draining. Test unit and found glass stuck In drain motor. Removed drain motor and removed glass. Test unit and unit drain correctly.
Near Martindale, TX 78655
Richard
Job Details: 07/17/2020
WASHER MAYTAG MHW5630HC0 Arrived onsite for the washer not working properly. During inspection found that the two front damper shocks are broken and the drain pump is loose and external drain hose is missing . Will need to order parts and office to schedule.; ordrng 1 W11281268 (hose) and 4 W11316663 (grommet)s and 4 W11316664 (pin)s and 4 W11316766 (DAMPER )s
Near San Marcos, TX 78666
Richard
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ Arrived onsite for the dishwasher upper rack wheel came off. During testing found that the upper railing wheel had broke off. Installed new adjuster kit and tested good. Complete
Near Coupland, TX 78615
Cliff
Job Details: 07/17/2020
MICROWAVE KITCHENAID KOCE500ESS07 "Arrived on site to diagnose a microwave oven combination with a microwave that will not operate and an oven that will not go above 175°. Found oven set to Celsius. Reset oven to register Fahrenheit. Microwave will need appliance manager, fuse, and filter board to complete repair..; ordrng 1 W10915648 (cntrl-elec) and 1 W11188752 (FUSE) and 1 W11398764 (FILTER BOARD)"
Near Round Rock, TX 78665
Andy
Job Details: 07/17/2020
MICROWAVE WHIRLPOOL WMH31017HB3 Arrived on site to check microwave and for light not working tested and inspected unit and found failed light housing. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Lakeway, TX 78734
Brandon
Job Details: 07/17/2020
FREEZER THERMADOR T18ID800LP/09
Near Spring Branch, TX 78070
Richard
Job Details: 07/17/2020
REFRIGERATOR LG LFX31925ST/00 Arrived onsite for the refrigerator freezer has frost build up. During testing found that the freezer door gasket had came off causing the freezer door to not shut all the way and seal properly causing the frost build up in the freezer. Adjusted freezer door gasket and freezer door tested good and is now sealing properly. Complete
Near New Braunfels, TX 78132
Luis
Job Details: 07/17/2020
REFRIGERATOR GE GFE29HSDCSS "Arrived on site for no cool. Compressor making loud noise,removed compressor found failed condenser fan motor and defective compressor. Replaced compressor, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Ordering a new fan motorSEE STICKY NOTE; ordrng 1 SEENOTE (PER CS PREV TECH WILL NEED TO RETURN TO INSTALL PART (ND)) and 1 WR60X10358 (CONDENSER FAN)"
Near Austin, TX 78749
Kevin
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site and inspected refrigerator and found water droplets on the ceiling of the freezer. Spoke with tech line and this is not a known issue. Tech line recommended adding silicone around the perimeter of the fresh food in the freezer section where the liner meets the outer cabinet. After completing this request to the customer monitor refrigerator, took pictures of frozen water droplets. 7728348017"
Near Bastrop, TX 78602
Cliff
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KFIS20XVMS11 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found water valve seeping into icemaker compartment causing it to freeze over Icemaker fill chute. Valve will need to be replaced to complete repairs. ordrng 1 WPW10312696 (water inlet valve)
Near Georgetown, TX 78633
Al
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived to inspect refrigerator lighting issues.Confirmed the complaint and found the freezer led was not working, which directly contributed to the refrigerator lighting issues.Removed and replaced the freezer led and unit now operates as designed to customers satisfaction.All water lines were dry at the time of service.Job complete"
Near Round Rock, TX 78665
Andy
Job Details: 07/17/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave sparking. Tested and inspected unit and found failed diode. Removed failed part and replaced with new. Tested unit and found switches bad and blew fuse. Ordering needed parts as well as high voltage parts needed. Office to schedule return trip. Left unit unplugged and advised customer not to attempt to use.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W10138793 (fuse)s and 1 W10836753 (transformr) and 1 W11252186 (interlock) and 1 W11252187 (interlock) and 1 W11256462 (diode) and 1 W11342846 (CONTROL ) and 1 WPW10531156 (filter)
Near Austin, TX 78750
David S
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site o install previous diagnosed part. I r over the torn door gasket and replaced with new. I ensured the door is sealing properly. No water leaks detected.
Near Leander, TX 78641
Lou
Job Details: 07/17/2020
WASHER WHIRLPOOL WTW8000DW5 "Arrived on site to inspect washer controls not working. Upon further inspection, I placed the unit in diagnostics show error code F7E5. Cleared the code and continued with testing. When the unit got to spin mode, I could hear something rubbing underneath at the rotor/stator area. I removed the rotor, stator and clutch and found where the slider was badly rubbing on the clutch. I found some metal shavings on the clutch and slider. Removed and replaced the clutch and retested and the unit continues to rub. I am ordering the gearcase, slider, clutch and CNOTE-LSO PER CUSTOMER REQUEST No water leaks observed during service. I recommended that the customer not use the unit to prevent any further damage.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10811956 (GEARCASE)"
Near Dripping Springs, TX 78620
Robert
Job Details: 07/17/2020
MICROWAVE GE CEB1599SJ2SS "Arrived onsite to replace control display that customer received from GE. Replaced control, tested unit and unit is fully functioning, display is fully lit. Job complete."
Near Hutto, TX 78634
Andy
Job Details: 07/17/2020
WASHER WHIRLPOOL MVWC565FW2 "Arrived on site for washer not operating properly. Tested and inspected unit and found new control bad out of box, and failed drain pump. Ordering needed parts as well as harness and switches in case needed. Office to schedule return trip. No water leaks present at time of service. Left unit unplugged and instructed customer not to use until repairs are done. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11255099 (HARNESS ) and 1 W11399433 (CONTROL ) and 1 W11399437 (DRAIN PUMP ) and 1 WP353244 (pressure switch hose) and 1 WPW10285511 (cycle select switch) and 1 WPW10285517 (cycle select switch) and 1 WPW10285518 (cycle select switch)"
Near Buda, TX 78610
Kevin
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site and found fresh food is still 60° and freezer is still -8° spoke with tech line again they recommended replacing high voltage control board. Disconnected refrigerator from power and replaced board and requested that customer monitor refrigerator for correct operation, job complete"
Near Pflugerville, TX 78660
Kayman
Job Details: 07/17/2020
DRYER GE GUD27ESSM0WW Arrived onsite for dryer with condensation build up after loads. Upon inspection I found the front lent trap full of lent under the lent screen. This being a stacked unit I advised the customer to have someone come out and have vents and vent hose cleaned because the unit is working as designed at this time and vents haven’t been cleaned in 2 years. Job complete.
Near Austin, TX 78704
Leonardo
Job Details: 07/17/2020
COOKTOP KITCHENAID KGCK366VSS01 Arrived on site to test unit for unit smoking. Test unit and found ignitor harness wires melted. Ordering new switch harness WP4456901 ; ordrng 1 WP4456901 (SWITCH HARNESS )
Near Austin, TX 78757
David S
Job Details: 07/17/2020
RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site for range smelling like gas. I inspected the unit and work area. I tested the burners and found the operating as designed with no smell. I tested the bake on the oven and let the oven preheat to 350 degrees to see if the unit is cycling properly. The unit is operating as designed, no gas leaks detected. I spoke to the customer about how the gas range operates."
Near Austin, TX 78758
David S
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for fridge compartment freezing food. I inspected the unit and work area. I found the top vent blocked from allowing air flow to the thermistor. I entered into diagnostics mode and found none of the fans coming on when called for. I exited diagnostics mode and found the vap fan and ice box fan working. I replaced the fridge thermistor, I am ordering the control UI W11043015 to complete the repair. I spoke with the customer about proper air flow for the unit. The office will reschedule, due to the part having to come from the vendor.; ordrng 1 W11043015 (panel-ui)"
Near New Braunfels, TX 78132
Noah D
Job Details: 07/17/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer for not cycling, upon inspection found the middle screw not attached along with error codes for overload and motor fault, ran tests on all parts of motor and found no issues other then no movement on agitation due to screw issues. Retightened screw and tested, agitation made loud noise. Will need gearcase and motor. ; ordrng 1 W10006481 (GEARCASE) and 1 W10006487 (MOTOR)"
Near Bastrop, TX 78602
Scott
Job Details: 07/17/2020
RANGE GE JGBS66REK4SS "Arrived on site for range being very hot to the touch . Customers main concern was broiler panel door being extremely hot. Found aluminum foil on bottom of oven blocking vent holes . Ran unit for about 30 mins with temp checks ,all with in specs . Call tech line to confirm and document. No gas leaks detected at time of service . Job complete . Sr 04148609"
Near Austin, TX 78745
Leonardo
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL WDF330PAHS0 "Arrived on site to test unit for unit not heating. Tested unit, found no error codes on control board. Turned heating element on, heating element working as designed. Found customer not using jetdry . Advised customer to use jetdry to dry better.
Near Kyle, TX 78640
Richard
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL ED25CQXFB02 Arrived onsite for the refrigerator not making ice and leaking. Installed new water valve and ice maker assembly. Tested and valve and ice maker worked good and ice maker filled with water and no leaks detected. Complete
Near Killeen, TX 76549
Tyler
Job Details: 07/17/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for range that would not heat the oven after running diagnostics I found an F9 error code which stated that there was a miss wired or improperly wired system it within the oven somewhere between the outlet and all the way up into the control board in each individual other hardware piece I could not find a miss placed wire or improperly connecting wire the outlet itself was giving 240 V as it should and the terminal block and wiring system more intact both elements pass the continuity test and the thermostat and fuses all past ohm tests. Upon further inspection I found that the control board on this unit was also no longer sending power to the bake element when you try to turn it on we will need to return with the control board. ; ordrng 1 W11122555 (cntrl-elec)
Near Buda, TX 78610
Brandon
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for customer complaint of frost in freezer, found no frost at time of service, temperatures tested good, customer may have left door cracked open without realizing. Unit tested good."
Near Round Rock, TX 78665
David S
Job Details: 07/17/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for wall oven not turning off. I inspected the unit and work area. I found no fault codes. But the unit was turning the light on and off and the time was changing while I was there. I found the unit not connected to the WiFi. I got the unit connected to the wifi, the customer has the whirlpool app on her husband’s phone, and he is not home. I spoke to the customer about going to account settings in the application and changing the zip code to the 9 digit format, 78665-2126. This will correct the issues with the oven. Job complete."
Near Austin, TX 78733
Kevin
Job Details: 07/17/2020
RANGE JENN-AIR JDRP548HL00 "Arrived on site and inspected range and found blower fans are not running, found no saved error codes in diagnostics. Replaced main control and one blower and this did not correct issue. Spoke with techline, CS, DW, and SW and found relay expansion board is needed to correct issue. Two technicians are not needed expansion board is behind kickplate 7728343206; ordrng 1 W10890116 (RELAY EXPANSION BOARD )"
Near Spicewood, TX 78669
Brandon
Job Details: 07/17/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of unit not powering on, found failed UI console,
Near Killeen, TX 76542
Tyler
Job Details: 07/17/2020
DRYER MAYTAG MEDB765FW0 Arrived on site for dryer that was not heating properly. After disassembling dryer and testing out the heating element as well as for fuses and other hardware to ensure that everything was functioning properly I found that the little white thermal fuse that to text airflow out of the dryer had broken. This was due to the venting inside the wall of the house being clogged I instructed customer that they will need to get a dryer vent cleaning done before they are able to run the dryer again safely I also replace the thermal fuse been retested the dryer and everything is functioning as designed. Call complete
Near Austin, TX 78749
Luis
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for ice dispenser issues. Tested dispenser,adjusted shaft on ice bin,adjusted solenoid motor unit working as designed."
Near Austin, TX 78749
Kevin
Job Details: 07/17/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found saved error code F8E1 multiple times, Set washer into a diagnostic cycle and found no incoming cold water. Found cold water is turned off at source, after correcting water supply washer will now complete a diagnostic cycle. No further repairs required at this time, job complete"
Near Austin, TX 78728
Kayman
Job Details: 07/17/2020
OVEN WHIRLPOOL RBS305PVS02 Arrived onsite for oven door visible crack. Upon inspection I found the obvious crack in the glass. I replaced the inner glass panel and the unit is working as designed. Job complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 07/17/2020
MICROWAVE JENN-AIR JMV8208CS3 Arrived on site for microwave making popping sound and having a burnt smell. Performed diagnostics mode and found unit consistently popping. Gained access to control and inspected inside of unit. Called Whirlpool tech support and attempted to do live tech support call but was having connection issues. Sent pictures directly to Ed. Attempted to uninstall unit and found bottom mounting bracket not separating from unit.
Near Bastrop, TX 78602
Scott
Job Details: 07/17/2020
DISHWASHER GE GSD6700G00WW "Arrived on site for dishwasher not draining . Found drain motor has failed . Replaced pump . Unit is still not drying . Found drain hoses has obstruction in line . Ordering drain hoses . No water leaks detected at time of service. Call to set return . ; ordrng 1 WD01X10177 (flapper check valve) and 1 WD24X10014 (hose,drain) and 1 WD24X10020 (tube drain asm)"
Near Bastrop, TX 78602
Scott
Job Details: 07/17/2020
ICE MACHINE KITCHENAID KUIC15NLXS1 Arrived on site for second opinion . Found sealed system needed . Talked with CS . Job complete
Near Horseshoe Bay, TX 78657
James
Job Details: 07/17/2020
DRYER MAYTAG MED6230RHW0 Arrived on site and installed new drum and rollers. Tested operation and found unit working properly. Job complete
Near Austin, TX 78746
Kevin
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL KSSS48QTX02 "Arrived on site and inspected refrigerator and found display is flickering when ice or water is attempted to dispense. Spoke with CS will need to bring back Niagara board to correct issue. We also bring back paddles if needed. Niagara board ordrng 1 W10133603 (pad) and 1 WP2318054 (cntrl-elec)"
Near Pflugerville, TX 78660
Kayman
Job Details: 07/17/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived onsite for microwave with over the range light not working. I removed the light bulb and found the filament broken. I replaced the light bulb and the unit is working as designed. . Job complete.
Near Hutto, TX 78634
Andy
Job Details: 07/17/2020
WASHER WHIRLPOOL WTW7500GW2 on site for washer UI not operating properly. Tested and inspected unit and at first UI working properly and then would not respond. Ordering control, UI, latch and pump in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10861642 (latch) and 1 W10876600 (drain pump) and 1 W11130237 (console) and 1 W11130238 (cntrl-elec)"
Near Belton, TX 76513
Jonathan M
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for a dishwasher that won’t spray either arm. Inspected unit and work area. Placed in in-service diagnostics and found an F4 E3 (motor fault), F7 E1 (no heat), F6 E4 (float switch open), and F2 E1 (stuck key) error codes. Checked drain hose and found drain hose going straight up hill into the garbage disposal. Advise customer that that issue could cause the machine to backfill whenever he’s running his garbage disposal. Advised him to fix the drain hose issue an order for there not to be further issues with the unit. Replaced pump and motor and tested unit. Unit worked as designed and heater kicked on at the end of the cycle. All waterlines were dry. Call complete."
Near Hutto, TX 78634
Andy
Job Details: 07/17/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher not operating properly and door closing issues. Tested and inspected unit and found issues with door strike. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
Near Austin, TX 78746
Kevin
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL KBSN602ESS Arrived on site and inspected refrigerator and found it is powered on and cooling properly. Customer said on/off switch is temperamental and is not staying in the on position. Inspected switch and found If any small amount of pressure is applied toward the off position direction the refrigerator will lose power. The on off power switch is defective and will need to be replaced.; ordrng 1 WP2266802 (switch)
Near Belton, TX 76513
Tyler
Job Details: 07/17/2020
REFRIGERATOR GE GFSS6KKYCSS Arrived on site for icemaker that was not producing ice after running diagnostics I found that the water valve filter and filter head assembly Row functioning fine and there was 120 V being supplied to all the necessary hardware such as water valve in the icemaker. I replace the icemaker a retest of the unit in the icemaker started functioning fine I informed the customer that it will take anywhere from 24 to 72 hours to fill the bucket full of ice and at that point it was ready for use. Call complete
Near Cedar Creek, TX 78612
Scott
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site for unit making a rattling noise . Found diffuser making noise periodically. Also water dispenser not working . Ordering plate ,filter head and filter . No water leaks detected . Call to set return ; ordrng 1 EDR4RXD1 (water filter) and 1 W11346623 (FILTER HEAD ) and 1 WP67001668 (plate- fil)"
Near Austin, TX 78756
Jacob
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM Arrived onsite for light going out in cabinet. Saw light out at the back underneath the ice maker. Replaced light. Tested unit. Unit test good. No issues at this time. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 07/17/2020
OVEN WHIRLPOOL WOD51ES4ES00 "Arrived on site to inspect oven for not heating upon inspection found the fuse blown in oven, upon inspection of parts found the thermal fuse was not provided, need fuse to repair, ordering new fuse. . ; ordrng 1 W10794084 (FUSE )"
Near Austin, TX 78727
David Z
Job Details: 07/17/2020
COOKTOP IKEA ICI500XB01 "Arrived on site to install previously diagnosed parts to resolve no power in module. Replaced module and retested. Module now is powered, but display board not coming on. Will need display board. Part number coming up as a module. Please inspect part on arrival and send pics to tech to confirm there is a display board in the box. Office to reschedule due to this being an expart. ; ordrng 1 W10912305 (module)"
Near Austin, TX 78703
Luis
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site for cooling compliant. Found display reading 50° reset temp with reset button,unit displaying actual temp of 40°. Checked temp with meter correct,adjusted fresh food door."
Near Leander, TX 78641
Lou
Job Details: 07/17/2020
OVEN WHIRLPOOL WFG505M0BS0 "Arrived on site to inspect range oven not working. Upon further inspection, tested unit on back at 350 degrees and the unit failed. Tested Ohms to ignitor found it within range. Tested voltage from control and got 0V. Removed and replaced the the main control and tested and unit operated as designed. No gas leaks detected during service, Job Completed."
Near Austin, TX 78759
Wesley
Job Details: 07/17/2020
FREEZER WHIRLPOOL KUDF204ESB00 Arrived onsite and cleared ice that was building up under drawer. Corrected leak from icemaker. In event of ongoing build up prescreen Evap drain tubing.
Near Austin, TX 78704
Leonardo
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for door falling. Found pad broken will order new pads. Ordering new pads WP8268961 office to reschedule. ; ordrng 2 WP8268961 (PADS)s
Near Burnet, TX 78611
Jonathan S
Job Details: 07/17/2020
WASHER MAYTAG MVW7232HW0 (JJ) Arrived on site for washer. Cracked panel causing issues with touch control panel. Inspected unit found cracked panel. Removed cracked panel and installed new. Tested all operations all tested good. No leaks detected.
Near Belton, TX 76513
Tyler
Job Details: 07/17/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site for washer making grinding noise. After running diagnostics plus looking for fault codes stored, I found that no codes were found but the gear case, splutch assembly, wash plate need to be replaced, office to reschedule ; ordrng 1 W10721967 (drive pulley) and 1 W10919191 (washplate)"
Near Gatesville, TX 76528
Jonathan M
Job Details: 07/17/2020
RANGE WHIRLPOOL WFE505W0HW1 "Arrived on site for range that has a cooktop light on that won’t turn off. Inspected unit and work area. Customer advised that the cooktop hot light was stuck on for a week and would not turn off but turned off yesterday. I remove the top panel and tested all elements. Unit cooktop lights turned on and off as soon as they lost all temperature. Unit appeared to be running as designed. I called Techline and spoke to Robert SR# 7728347226. He had me run a couple tests and all checks came back good. He advised that since we cannot replicate the issue and everything seems to be running properly, he advised not to make any repairs. Unit is working as designed. Call complete."
Near Austin, TX 78732
David Z
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to apply silicon to seal deli control to prevent any more water buildup. Removed deli control and applied small bead of silicon around the control. Retested and all is now working as designed, and options selectable. Call complete"
Near Hays, TX 78610
Leonardo
Job Details: 07/17/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for oven light not working. Tested unit found light socket stuck to light bulb. Replaced socket and light bulb. Tested unit, unit works good. Job complete"
Near Pflugerville, TX 78660
Kayman
Job Details: 07/17/2020
DISHWASHER AMANA ADB1400AGS1 Arrived onsite for dishwasher dispenser/ rinse aid issue. Upon inspection I found the dispenser failing to dispense rinse aid and showing an out of range resistance reading. I replaced the dispenser and unit is working as designed. No leaks detected. If the issue persists will need a new control. When I arrived the resident brought it to my attention that one of the pads had fallen off of a door hinge. I am ordering new pads (WP8268961).. ; ordrng 2 WP8268961 (pad)s
Near Liberty Hill, TX 78642
Al
Job Details: 07/17/2020
DRYER WHIRLPOOL MEDB880BW0 Arrived to inspect dryer not heating.Confirmed the complaint and checked voltage at unit and got 241/120/121.Disassembled and found the element had no continuity and was defective.Removed and replaced the element.Reassembled and unit tested as designed and began heating..Job complete
Near Austin, TX 78751
Jacob
Job Details: 07/17/2020
RANGE MAYTAG MGR8775AS0 "Arrived onsite for front right burner not lighting correctly, and oven not lighting when used in bake. Tested unit. Unit was lighting as it should. Found that gas valve to unit may not be putting out correct amount of gas for unit to light when put in bake mode. The front right burner not lighting on time. Ordered parts. Rescheduled with customer. ; ordrng 1 WPW10216419 (igntr-surf) and 1 WPW10406878 (burnr-head) and 1 WPW10602004 (regulator)"
Near Pflugerville, TX 78660
Kayman
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite for refrigerator doors not aligned from install. I inspected the unit and attempted to align the door via leveling feet but I could not them them aligned. I notice a part of the top of the RC section had a bulge causing one of the hinges to slightly sag. I called tech line and spoke to butch. He advised me to add some shims to the side that is lower to make the doors even. SR# 7728343290 shim (WP487576) (WP487802). ; ordrng 1 WP487576 (washer) and 1 WP487802 (washer)
Near Lakeway, TX 78734
Brandon
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 "Arrived on site for customer complaint of top rack falling down, found left side track broken, I replaced left side track, unit tested good."
Near San Marcos, TX 78666
Richard
Job Details: 07/17/2020
WASHER WHIRLPOOL WTW7040DW0 Arrived onsite for the washer not cycling. Ran diagnostics and found error code for long fill and water temperature. Tested water valve and cold water valve comes on but the hot water valve does not come on. Will need to replace water valve. Quoted customer 126.00 parts and 209.99 labor customer accepted service ordered parts and schedule customer ; ordrng 1 W11173597 (housing)
Near Harker Heights, TX 76548
Paul
Job Details: 07/17/2020
DRYER WHIRLPOOL WED9600TW0 Arrived onsite for a dryer with the start button not working. I found the start button broken and not hitting the button on the UI. The console needs to be replaced. Ordering W10153650 console..; ordrng 1 W10153650 (control panel)
Near Leander, TX 78641
Wesley
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for not starting or washing and reset unit in diagnostics. Found f2e1 error. Everything ran properly in diagnostics. Corrected wiring connection at block to prevent further issue.
Near Austin, TX 78730
David Z
Job Details: 07/17/2020
FREEZER WHIRLPOOL WRX735SDHZ02 "Arrived on site to diagnose refrigerator that was building ice in FC. Performed diagnostic and found ice is caused by an air leak. Unit is defrosting fine, but air leak is causing ice buildup all over left side of FC. Door is not sealing right and hard to close and properly seal. Ordering door and slides, as well as a door gasket. Office to schedule when we have shipping date on door.; ordrng 2 W11265130 (slide)s and 1 W11307257 (dor-fip) and 1 WPW10714545 (gasket-fip)"
Near Spring Branch, TX 78070
Richard
Job Details: 07/17/2020
DISHWASHER KITCHENAID KDTE204DSS0 "Arrived onsite for the dishwasher with long cycles and noisy when draining. During testing found that the drain pump is really noisy and the sensor is not working properly. Will need to replace drain pump, sensor , control board , control panel. Ordering parts and authorization needed for repair. Office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10866116 (cntrl-elec) and 1 WPW10579108 (panel-cntl) and 1 WPW10705575 (sensor)"
Near Austin, TX 78731
David Z
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived on site to diagnose refrigerator that was at times saying doors were open and unit was shifted. Level unit first. Found RC door switch barely having contact made. Replaced switch and added plastic square to assist in contacting switch. Unit is now working as designed and should resolve all issues. Call complete.
Near Harker Heights, TX 76548
Paul
Job Details: 07/17/2020
RANGE WHIRLPOOL WFE975H0HZ1 Arrived onsite for a range that has nothing turning on. I found the breaker in the outside panel tripped. The unit is on a 40 amp breaker and ms was cooking with all the burners and the oven when it tripped. I advised the customer to call an electrician and have the breaker changed to a 50 amp if the wiring in the home allows it. The unit has a 50 amp cord on it. Call complete.
Near Austin, TX 78728
Kayman
Job Details: 07/17/2020
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite for washer with a burning smell during wash and oil leaking at the bottom. I inspected the unit and found gear case oil leaking onto the floor. The unit will need a new gear case. I tried to put the unit into diagnostics and the rinse light stayed on and would not change to anything else I tried cycling the power to reset the control but the rinse stayed lit and the unit wouldn’t let me do anything else. Will need a new control. Aside from the drive system I am also ordering a control and lower harness just Incase (W11116592) control (W11035751) gear case (WPW10006384) belt (W11211519) upper harness (W11095106) lower harness (W11283592) drive motor. ; ordrng 1 W11035751 (gearcase) and 1 W11095106 (harns-wire) and 1 W11116592 (cntrl-elec) and 1 W11211519 (harns-wire) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt)
Near Marble Falls, TX 78654
James
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site and tested operation. Found unit complete no cool. Tested components and found start device has failed. Installed new and tested operation. Unit tests good and recommended customer allow unit to cool for 24 hours to reach recommended temps. Job complete
Near Austin, TX 78754
Eman J.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite for refrigerator leaking from dispenser. Tested system. Found ice bin frozen and a ice sickle leading from ice bin to dispenser door. Defrosted ice bin. Ordering ice maker WPW10300024; ordrng 1 WPW10300024 (icemaker)
Near Temple, TX 76504
Tyler
Job Details: 07/17/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer not agitating. After running diagnostics, there were no error codes, or software status on. Anything wrong. After running agitation and spinning tests I found the gear case, splutch assessment, and wash player all rusted and stripped clean.
Near Austin, TX 78741
Kevin
Job Details: 07/17/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and inspected dryer and found lint screen handle is breaking, after replacing screen also found no airflow. Maintenance department confirm there is no airflow at the event exit on the building. It will need to be cleared before dryer is operated again job complete"
Near Canyon Lake, TX 78133
Richard
Job Details: 07/17/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer making a noise during the agitating cycle. During testing found that the damper shocks are worn and the washer was sitting too low to the ground. Raised washer up by adjusting the feet and replaced all four damper shocks. Tested washer and it did not resolve the issue. Called tech line and we determined that the the agitator is the cause of the noise. Ordering parts and office to schedule Sr# 7728349360. ; ordrng 1 W10772621 (screw) and 1 WP3951744 (agitator)
Near Austin, TX 78753
Scott
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 "Arrived on site ,replaced UI ,main control, ice maker . Ran all diagnostics tests . Harvest , fill, ice box fan , all checked normal . No water leaks detected at time of service. job complete."
Near Austin, TX 78759
Wesley
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site and replaced modules to correct lighting issue. Corrected freezer lighting but 3 light harness is dead.Ordering last modules to replace before calling techline for wiring issue. ; ordrng 2 W10695459 (module)s
Near Horseshoe Bay, TX 78657
James
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site and tested operation. Found unit will only operate in diagnostics. Tested all functions and found all to test good. Customer stated they are getting ice build up as well on upper left side of freezer and freezer light not functioning. Found light has failed and left rail is not opening and closing properly. Turned breaker off to unit for 30-45 seconds and turned back on. Unit now cooling properly.
Near Marion, TX 78124
Noah D
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID WRV986FDEM "Arrived on site to inspect and install harness on fridge, upon installation of harness got the UI to begin working with new harness. Checked for any issues, no issues found. Job complete"
Near Temple, TX 76502
Jonathan M
Job Details: 07/17/2020
OVEN KITCHENAID KODE500ESS04 Arrived onsite for oven that is making their cabinet and floor hot after running an oven cycle. Inspected unit and work area. Customer stated that the unit vents hotter during a lower oven cycle than an upper oven cycle and were concerned about the unit burning their grandchildren. I advised that the lower oven cycle would make the vent hotter due to the exhaust being closer to the exhaust plate and the cooling fans pushing out the hot air out of the bottom. I called Techline and spoke to Leon SR# 7728344190. He advised the unit is working as designed and the unit Will push out Heat up to 152°F out of the bottom exhaust plate. He advised that his government regulated and tested. He advised to make no repairs to the unit and unit is working as designed. Call complete.
Near Austin, TX 78738
Robert
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite to replace ice door. Replaced ice door, tested unit and unit functions correctly. Job complete."
Near Round Rock, TX 78665
Andy
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL WDF760SADM2 "Arrived on site for dishwasher not spraying water. Tested and inspected unit and found failed pump motor assembly. Ordering needed part, also ordering control in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10854220 (cntrl-elec) and 1 WPW10671942 (sump and motor assy)"
Near Marble Falls, TX 78654
James
Job Details: 07/17/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site and tested operation. Found long drain fault. Ran diagnostics and found unit draining slow. Access drain pump and found small amount of debris but not clogged. Found drain hose connection at rear of unit pinched. Straightened drain hose and positioned in a way the will not allow rubber end to kink again. Unit tests good. Job complete
Near Austin, TX 78728
David Z
Job Details: 07/17/2020
RANGE WHIRLPOOL WFE525S0JB0 "Arrived on site to diagnose range that has stovetop on and stovetop hot displayed. Performed diagnostic. Found all burners are coming on and off as they are supposed to, but message won’t go off. Ordering control and switches since one or more are shorted. Return visit ; ordrng 1 W11256088 (cntrl-elec) and 1 WP3149400 (switch-inf) and 2 WP3149404 (switch-inf)s and 1 WPW10434452 (switch-inf)"
Near Pflugerville, TX 78660
David S
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIDW00 "Arrived in site to install previous diagnosed part. I gained access to the ice maker and installed a new one. I tested the ic maker harvest, the ice maker harvested and found home position. I did a fill test and it filled. I tested the ice maker thermistor and it is operating as designed. Job complete no water leaks detected"