Service History 1054

Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/11/2018
Model ED2CHQXKQ07, Arrived on call for both sections not cooling properly, found freezer temp is only 36 degrees on product and fresh food product is 60 degrees,, found that condenser coil was restricted with lint, cleared lint from condenser but still had a little in the center that i could not get with my lint brush and vacuum cleaner instructed customer that if passable blow condenser out with air or spray it clean with water outside, also will need condenser fan motor due to running at slow speed and fan blade and also found auger motor is seized will need auger motor, after cleaning condenser freezer is at 15 degrees and dropping and compressor is drawing 1.4 amps and has good heat exchange on discharge line also will need white silicone to seal were inside liner meets outer cabinet on both sections, will reschedule for 7/16/18, no water leaks at time of call.
Near Lampasas, TX 76550
Arthur B.
Job Details: 07/11/2018
SCS3017RS01 (LP Cooktop) - Arrived onsite for customer complaint of LP cooktop not igniting. Found spark module faulty. Also found orfice holder screws are seized and would have to be broken off. Advised customer of findings. Customer decided to buy new unit due to age. Collected SVC call fee of $108.24 today. No gas leaks found at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/11/2018
Arrived on site for dryer not shutting down, found power getting to timer motor but not advancing the timer, bad timer, I replaced timer, unit tested good. Vent was clear at time of service.
Near Leander, TX 78641
Lou
Job Details: 07/11/2018
arrived on site to inspect venthood not working. Upon arrival, the customer advised that the unit fan would turn on, but while on high it would intermittently slow down as if it were being turned down. Upon further inspection, I turned the unit fan on high and found that after a few mins the fan acts as if it were slowing down or being turned down to medium or low speed. I removed and replaced the fan motor assembly and switch and tested the unit and the unit operated as designed. I tested for approximately ten mins and the fan motor speed never changed. Job completed.
Near Canyon Lake, TX 78133
Connor M.
Job Details: 07/11/2018
GI15NFRTB1 Arrived on site to test unit for shutting off. When i arrived unit had been working properly for several days. Ran full diagnostic cycle. All components checked fine. Unable to duplicate issue. No leaks detected.
Near Austin, TX 78745
Luis
Job Details: 07/11/2018
Refrigerator-installed updated icemaker kit
Near Georgetown, TX 78628
Jerry C.
Job Details: 07/11/2018
MFI2569VEA1 Arrived to inspect ice within rc and door closing issues. I found the right rc door closer receptacle has broken free of the door assembly and the door will require replacement. Both rc doors and the fc door gaskets will require replacement. The ice bin gasket has deteriorated and will be required. The divider for the crisper drawers has failed and the lower crisper drawer and right mounting bracket are broken. Office to authorize parts and contact the customer to arrange return service. No leaks observed during service.
Near Killeen, TX 76541
Arthur B.
Job Details: 07/11/2018
WTW5000DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not agitating or spinning. Tested unit and could only hear motor hum. Found basket has resistance.removed gearcase, motor and actuator. Installed new replacements. Reassembled and attempted to calibrate. Found same issue after part replacement. Unit will need new run capacitor to complete repair. R/S for a of day 7/16. Customer will need last call of day. All water connections were dry at time of service.
Near Round Rock, TX 78664
Thomas L.
Job Details: 07/11/2018
Replaced compressor that was extremely hot and not able to remove heat from unit properly. All water connections were dry.
Near Austin, TX 78717
Lou
Job Details: 07/11/2018
arrived on site to inspect dishwasher door falling open. Upon further inspection, I found that the link rope was broken on the right side. I installed a linkage and tested the unit and the unit opened and closed as designed. No water leaks observed during service. Job completed.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/11/2018
WRS325FDAB01 (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator making loud noises and RED filter indicator light on. Was able to reset filter light. Cycled icemaker. Found noise is water valve filling icemaker. Advised tenant that sound is normal. No other issues found. All water connections were dry at time of service.
Near Hutto, TX 78634
Jonathan
Job Details: 07/11/2018
Whirlpool range model# WEG745H0FS0. Arrived on site for display not working. Performed diagnostics m
Near Austin, TX 78717
Lou
Job Details: 07/11/2018
arrived on site to inspect cracked liner in freezer. Upon further inspection, I found that the liner was cracked in the crease where the bottom shelf seats. I explained to the customer the process of fixing the issue and he advised that he would contact the builder to replace the unit. No water leaks observed during service.
Near Austin, TX 78747
Kevin
Job Details: 07/11/2018
Arrived on site and found freezer door handle is not staying attached, replaced handle and screws and it is now operating properly. No water leaks from connections at time of service, job complete
Near Killeen, TX 76542
Arthur B.
Job Details: 07/11/2018
MET8775XS00 (Double Oven Range) - Arrived onsite for customer complaint upon over door not opening and smoking. Was able to free LH hinge to,allow door to open. Used lubricant to loosen hinge. Reinstalled door. Reset control and tested oven. Burning coming from spilled liquid. No other issues found.
Near Georgetown, TX 78628
Jerry C.
Job Details: 07/10/2018
KSC24C8EYY02 Arrived to instal previously diagnosed and ordered parts. I removed the sealed system components and noted very little refrigerant within the system and recovered. I installed the compressor, dye drier, service port and evaporator and pulled vacuum in the system. The sealed system holding vacuum, I charged with the mfg prescribed amount of refrigerant and tested. Operational test good, no water connections to unit at this time.
Near Leander, TX 78641
Lou
Job Details: 07/10/2018
arrived on site to inspect rc not cooling. Upon further inspection, I found that there was ice buildup on the evaporator. This unit has been service before and the Evap cover and thermistor were installed. I pulled the unit from the wall and checked the drain tube and found it to be approximately 1/8 to 1/4 inches gapped from the bottom of the chassis. I used manufacturer approved silicone and sealed the gap and advised the customer to defrost the unit to get the ice off of the evaporator and the unit should operate as designed after defrosting. No water leaks observed. Job completed.
Near Leander, TX 78641
Lou
Job Details: 07/10/2018
arrived on site to install previously diagnosed and ordered parts. Removed and replaced the sump/motor assembly, all four tub wheels, both tracks, and four rack wheel and both rear stops on the tracks. I tested the unit and the unit operated as designed. No water leaks observed during service. Job completed.
Near Leander, TX 78641
Lou
Job Details: 07/10/2018
arrived on site to inspect ice maker not dispensing ice. Upon further inspection, I found that the dispenser was not dispensing ice and the auger motor was whining loudly. I found that the ice bin had a large block of ice in it frozen to the ice maker and the auger. I used my steamer to melt some of the ice in order to get the ice bin out. I verified the ice maker was dispensing water at which time the ice maker overflowed due to water already being in the ice maker. I removed the ice maker and cleaned the ice from it and re-installed it and tested the unit. The unit did not overflow and the ice maker motor was working fine. I tested the unit with the ice bin in place and it operated as designed. It appeared that the actuator arm did not raise to stop the ice maker and in the process it continued to dispense water into the ice maker causing it to overflow. No water leaks observed during service. Job completed.
Near Georgetown, TX 78628
Thomas L.
Job Details: 07/10/2018
Arrived on site for no operation. Control stuck on drain, replace control, calibrated, tested, all water connections were dry.
Near Kyle, TX 78640
Robert
Job Details: 07/10/2018
WRS325FDAM04 Arrived on job to replace thermostat. After replacement of part. Waited until refrigerator advanced out of defrost cycle. Check air flow. No leaks detected at time of service. Job complete
Near Lampasas, TX 76550
Arthur B.
Job Details: 07/10/2018
MTM1521ARW (Top Mount Refrigerator) - Arrived onsite for customer complaint of top mount refrigerator not cooling properly. Removed evaporator cover and found evaporator fan motor had seized and stopped circulating air. Removed faulty evaporator fan motor and installed new replacement. Clear ice build up from air channel. Reassembled. Tested unit. No one circulates air as intended. No other issues found. No water connections made to unit at time of service.
Near Georgetown, TX 78626
Thomas L.
Job Details: 07/10/2018
Near Cedar Park, TX 78613
Lou
Job Details: 07/10/2018
arrived on site to inspect oven temps too high. Upon further inspection, I placed my thermal couple on the center rack and tested on bake at 350 degrees. After approximately 7 mins, the unit was reading 440 degrees at the 350 degree beep. After about 10 mins the unit read 344 degrees, 14 mins--402 degrees, 17 mins--328 degrees, 20 mins--370 degrees, and 22 mins--338 for an average of 370 degrees. I advised the customer of my findings and calibrated the unit down 10 degrees to offset the difference. Advised the customer to wait 20-30 mins after they turn the unit on to place their food in the unit to cook in order to give the unit appropriate time to heat the entire inside. No gas leaks detected during service. Job completed.
Near Killeen, TX 76549
Arthur B.
Job Details: 07/10/2018
WED8300SW0 (Dryer) - Arrived onsite for customer complaint of dryer with no heat. Removed bulkhead and found no continuity on element not cutoff. Removed faulty parts and installed new element and cutoff. Clean out cabinet of lint and reassembled. Tested unit. Unit heats and tumbles as intended. No other issues found. Dryer vent and lint trap was clean at time of service.
Near San Marcos, TX 78666
Connor M.
Job Details: 07/10/2018
WFG505M0BS0 whirlpool oven Arrived on site to test unit for being over temp. Pcb temp when unit is cold registered at 71 degrees which is same temp as inside of home. Found when baking at 350 unit would heat to 383 then shut off to regulate. This is normal. Instruct builder on proper operation.
Near Austin, TX 78747
Kevin
Job Details: 07/10/2018
Arrived on site and found oven shares circuit with microwave. Microwave will run and cooktop works but as soon as oven is started arc fault trips. Moved oven plug to a different outlet and it starts normally. Spoke with techline
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/10/2018
Model LSC9355EQ1, Arrived on call for washer not working, found that actual complaint is unit is not agitating and is leaking water from under unit, found that drain pump is leaking water and cam agitator is broken, will need cam and drain pump will reschedule for 7/17/18, customer not to use the unit until repaired.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/10/2018
Model LSC9355EQ1, Arrived on call for washer not working, found that actual complaint is unit is not agitating and is leaking water from under unit, found that drain pump is leaking water and cam agitator is broken, will need cam and drain pump will reschedule for 7/17/18, customer not to use the unit until repaired.
Near San Marcos, TX 78666
Connor M.
Job Details: 07/10/2018
WRF560SMYW4 whirlpool refrigerator Service not listed minor-129.99 shutoff arm-29.63 arrived on site to test unit for ice maker arm issue. Found ice maker arm connections bent on both ends. Confirmed proper size arm for this model. Replaced icemkaer shutoff arm and tested unit. Unit working properly, no leaks detected. Collected via check.
Near Leander, TX 78641
Cliff
Job Details: 07/10/2018
Whirlpool oven WOS51EC0AS02. Arrived on site to diagnose an oven with a broken door glass. Found out her panel of glass shattered. Replaced glass and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78737
Luis
Job Details: 07/10/2018
Refrigerator-installed fill tube heater and adapter kit.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/10/2018
Model WRF535SMBM00, Arrived on call for frost and condensation issues in fresh food and freezer, found actual complaint is frost and ice in freezer, found freezer door gasket not sealing, heated freezer door gasket to reform it and is know sealing, customer to leave freezer door closed for about 1 hour to cool so it can reform, also sealed were inside liner meets outer cabinet on both sections, no water leaks at time of call, call complete.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/10/2018
Model WRF535SMBM00, Arrived on call for frost and condensation issues in fresh food and freezer, found actual complaint is frost and ice in freezer, found freezer door gasket not sealing, heated freezer door gasket to reform it and is know sealing, customer to leave freezer door closed for about 1 hour to cool so it can reform, also sealed were inside liner meets outer cabinet on both sections, no water leaks at time of call, call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 07/10/2018
arrived on site to inspect dishwasher rack falling off track. Upon further inspection, I found that the wheels on the adjusters were broken causing the rack to fall from the tracks. I removed the old adjusters and installed an adjuster kit and tested the unit. Unit operates as designed, no water leaks observed during service. Job completed.
Near Killeen, TX 76543
Arthur B.
Job Details: 07/10/2018
ADB1400AGB1 (Dishwasher) - Arrived onsite to install under counter mounting bracket from my prior visit’s diagnosis. Installed missing brackets and leveled unit. Tested unit. Unit fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78628
Thomas L.
Job Details: 07/10/2018
Removed and replaced controls and cover as unit was not allowing the fresh food defrost to take place. Replaced loose fitting fresh food door gasket. Replaced stalled upper icemaker. All water connections were dry.
Near Leander, TX 78641
Cliff
Job Details: 07/10/2018
Whirlpool cooktop WCG97US0DS00. Arrived on site to diagnose it kept up with igniters clicking without burners been turned on. Tested unit and found all is functioning properly at this time and no failures were present at time of service. Advise customer if moisture gets in to switch his unit will spark Until switches dry out. No repairs are needed at this time and all is working properly.
Near San Marcos, TX 78666
Connor M.
Job Details: 07/10/2018
MEDC200XW1 maytag dryer Arrived on site to install timer. Installed and tested unit. Unit working properly. Instruct on proper venting and fire hazard.
Near San Marcos, TX 78666
Connor M.
Job Details: 07/10/2018
WRF992FIFM00 whirlpool refrigerator File number-7722423258 arrived om site to test unit for not cooling in ff section;evap frosted up. Contacted techline and went through several tests. Techline deamed unit non repairable. Informed customer of diagnosis. Unit out of warranty. No leaks detected when call was completed.
Near Salado, TX 76571
Arthur B.
Job Details: 07/10/2018
WRF993FIFM00 (French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of dual evaporator French door refrigerator not cooling in both compartments. Ran test 40 and could hear 3 way valve opening/closing. Customer also advised that unit start showing signs of symptoms to no cool 3 weeks prior to service call. Called WPL Techline Tebor SR#7722423549. Advised to tap into system and check for possible pinhole leak. Ordering non up drier and compressor. Compressor seems to show to come from factory. Advised customer that OF to R/S due to part availability. No water leaks found at time of service.
Near Round Rock, TX 78681
Wesley
Job Details: 07/10/2018
Drain pump bearing failure.
Near Round Rock, TX 78681
Jerry C.
Job Details: 07/10/2018
WRS321SDHZ00 Arrived to inspect ice in fc. I found the fc with a large amount of ice on multiple surfaces. The bottom drawer was jammed out due to a shelf incorrectly installed. I corrected the shelf and drawer issue and removed ice from the chamber. I squared the chassis and leveled the doors and tested. Operational test good, no water connections to unit.
Near Austin, TX 78745
Luis
Job Details: 07/10/2018
Refrigerator-added adhesive to gaps between liner and cabinet
Near Austin, TX 78746
Kevin
Job Details: 07/10/2018
Arrived on site and inspected dishwasher and found harness connector a control board that leads to drain pump is not attached. After resetting connector started dishwasher on normal cycle let it fill with water and then canceled cycle. The drain removed all water properly, no further repair is required at this time, job complete.
Near Austin, TX 78746
Kevin
Job Details: 07/10/2018
Arrived on site and inspected dishwasher and found valve has a crack along the seam and water is spraying. Quoted customer for replacement of inlet valve. Valve $78.51 DW555 total labor $159.99. After replacing valve ran a diagnostic cycle and confirm dishwasher is now operating properly. No water leaks from connections at time of service, job complete.
Near Austin, TX 78746
Kevin
Job Details: 07/10/2018
Arrived on site and found microwave has power and is randomly beeping. Nothing showing on user interface, no lights on, no functions. Found several wires are exposed and shorted on door harness, at minimum user interface and door harness will need to be replaced but there is already plastic pieces broken off the door and cracks along the edges. Door may not be able to be reassembled. Other electronic components may also be shorted, recommend to customer that repair not be attempted.
Near Austin, TX 78748
Brandon
Job Details: 07/10/2018
Arrived on site for part hanger, replaced drip tray, water lines were dry at time of service.
Near Austin, TX 78704
Luis
Job Details: 07/10/2018
Refrigerator-replaced damper control
Near Austin, TX 78704
Luis
Job Details: 07/10/2018
Near New Braunfels, TX 78130
Connor M.
Job Details: 07/10/2018
WRS588FIHV00 whirlpool refrigerator File number-7722421969 arrived on site to test unit for not cooling. Found freezer evap powering on for no more than 3 seconds at a time then staying off for up to 5 mins. Contacted tech line and was told to replace evap fan motor and control at the same time. Ordering control for return.
Near Austin, TX 78726
Thomas L.
Job Details: 07/10/2018
Arrived on site for no operation. Found unit totally blank. Found open control panel fuse. Replaced. Unit now heats properly. Fans is running properly.
Near Driftwood, TX 78619
Brandon
Job Details: 07/10/2018
Arrived on site for complaint of stopping mid cycle and restarting. Put unit into diagnostic mode found 2error codes, F8E3 and F9E1, found clog in drain pump, I removed the clog, unit tested good, water lines were dry at time of service.
Near Salado, TX 76571
Arthur B.
Job Details: 07/10/2018
WRS325FDAM02 (SxS Refrigerator) - Arrived onsite to install new waterline to SxS refrigerator from prior tech’s prior diagnosis. Removed faulty water fitting and installed new replacement. Was not able to test new line for leaks due to water connection no connected to supply. Customer will be longer supply line and connect. No other issues found. No water connections made to unit at time of service.
Near Georgetown, TX 78628
Jonathan
Job Details: 07/10/2018
Whirlpool dryer model# WED8900BC0. Arrived on site for dryer not starting. Performed diagnostics mod
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/10/2018
Model MVWX655DW1, Arrived on call for washer has no power, found no response from control but has 123 ac volts at main control from power cord connection, will need main control and will use lock and or drain pump on return if needed, also found that outlet for washer is on a gfi breaker, customer will need to contact a electrician to have breaker for washer changed due to unit can not be on a gfi or ark fault breaker per install instructions per whirlpool, no water leaks at time of call, will reschedule for 7/13/18
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/10/2018
Model MVWX655DW1, Arrived on call for washer has no power, found no response from control but has 123 ac volts at main control from power cord connection, will need main control and will use lock and or drain pump on return if needed, also found that outlet for washer is on a gfi breaker, customer will need to contact a electrician to have breaker for washer changed due to unit can not be on a gfi or ark fault breaker per install instructions per whirlpool, no water leaks at time of call, will reschedule for 7/13/18
Near New Braunfels, TX 78132
Connor M.
Job Details: 07/10/2018
KBSD618ESS01 kitchenaid refrigerator Arrived on site to inspect unit for freezer door damage. Found several dents near dispenser. Replaced freezer door skin and tested unit. Unit working properly, no leaks detected.
Near New Braunfels, TX 78132
Connor M.
Job Details: 07/10/2018
WRF540CWHZ00 whirlpool refrigerator Arrived on site to test unit for condensation build up on mullion. Found humidity control turned on. Checked mullion and founs broekn wire. Replaced mullion and tested unit. Mullion now getting warm. No leaks detected.
Near Austin, TX 78750
Lou
Job Details: 07/10/2018
arrived on site to inspect washer not turning on. Upon further inspection, the customer advised that the unit control would not respond at times and it is making a loud noise during spin cycle. I placed the unit in diagnostics and found error codes 5/2 and 0/1. I cleared the codes and began testing. Unit completed testing and no error codes appeared at the end of diagnostics. The loud noise that the customer is hearing is normal noise during spin cycle due to the high rpm's. I verified continuity to the door latch but I could not get the unit to duplicate the no function control during testing. I removed and replaced the control and tested unit again and the unit operated as designed with no error codes at the end of testing. Verified all water connection is were dry. No water leaks observed during service. Job completed.
Near Austin, TX 78738
Brandon
Job Details: 07/10/2018
Arrived on site for upper oven broil element not working properly, found bad broil element, I replaced broil element, unit tested good.
Near Leander, TX 78641
Cliff
Job Details: 07/10/2018
Maytag washer MVWX655DW1. Arrived on site to replace water valve assembly for washing machine. Replaced valve assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78717
Thomas L.
Job Details: 07/10/2018
Arrived on site for no operation. Entered diagnostics and ran complete automatic test cycle to clear any issued in main control. Tested unit and all operations are now correct. Found clips that secure dispenser in place have failed. Drawer is defective. All water connections were dry.
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/10/2018
Model WRF767SDEM01, Arrived on call for freezer door hard to open and ice buildup on left side of inner freezer, found were inside liner meets outer cabinet on corners of freezer had air leak so sealed it with silicone and around large cup of drain to were it meets cabinet, also for ice on left side of freezer will need adapter and sealer gum, called whirlpool tech line and talked to ron file number 7722420198, will reschedule for 7/13/18, customer requests morning appointment.
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/10/2018
Model WRF767SDEM01, Arrived on call for freezer door hard to open and ice buildup on left side of inner freezer, found were inside liner meets outer cabinet on corners of freezer had air leak so sealed it with silicone and around large cup of drain to were it meets cabinet, also for ice on left side of freezer will need adapter and sealer gum, called whirlpool tech line and talked to ron file number 7722420198, will reschedule for 7/13/18, customer requests morning appointment.
Near Austin, TX 78739
Kevin
Job Details: 07/10/2018
Arrived on site and replaced dryer repair kit diagnosed on previous visit. After replacement squealing has stopped. Customer has a service coming to clear dryer vent later today. Removed all lint from interior, job complete
Near Little River-Academy, TX 76554
Arthur B.
Job Details: 07/10/2018
WDT730PAHZ0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not getting water to wash. Checked under sink and found water supply was turned off. Turned water supply and purged hot water. Tested unit. Unit fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78628
Jonathan
Job Details: 07/10/2018
Kenmore dishwasher model 665.13543N412. Not draining.
Near New Braunfels, TX 78132
Connor M.
Job Details: 07/10/2018
WRF540CWHZ00 whirlpool refrigerator Arrived on site to test unit for condensation build up on mullion. Found humidity control turned on. Checked mullion and founs broekn wire. Replaced mullion and tested unit. Mullion now getting warm. No leaks detected.
Near Austin, TX 78717
Thomas L.
Job Details: 07/10/2018
Atrrived on site for poor drying conditions. Found unit is very wet inside. The water at the sink is 128 degrees. F2E1error code. Reset control by conducting a diagnostics mode. Tested heater and it is now operating properly. All water connections were dry.
Near New Braunfels, TX 78130
Connor M.
Job Details: 07/10/2018
WED4815EW1 whirlpool dryer Arrived on site to install parts for repair. Installed motor, and drum. Unit working properly. Instruct on proper venting and fire hazard.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/10/2018
RF368LXPB2 (Freestanding Range) - Arrived onsite to install new terminal block to freestanding range from my prior visit’s diagnosis. Removed melted terminal block and installed new replacement along with new customer provided power range cord. Reassembled. Tested unit. Unless now works as intended. No other issues found.
Near Austin, TX 78747
Kevin
Job Details: 07/10/2018
Arrived on site and found door glass is scratched, replaced outer door panel and oven is now correct, job complete.
Near Georgetown, TX 78628
Lou
Job Details: 07/09/2018
arrived on site to inspect dishwasher not dissolving the detergent. Upon further inspection, I placed the unit in diagnostics and tested the unit. The unit filled and attempted to wash, but the motor did not engage. I tested the heating element at the end of diagnostics by pouring water on the element and it steamed as designed. I quoted the customer $166.45 for the sump/motor assembly and DW350 $199.99 for service/labor fee for a total including tax of $396.67. The customer agreed to the repair and paid $108.24 for the service fee today and will paid the remaining balance of $288.43 when the service is completed. I am ordering a sump/motor assembly and scheduled return service for 07/19/18. No water leaks observed during service.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 07/09/2018
Model mer4351aaq, Arrived on call for oven not heating to proper temp, checked oven sensor got 1.088 k ohms at 76 degrees which is proper reading it is with in range, 2 nd cycle cut out 379 degrees, cut in temp 308, 3rd cycle cut out 397, cut in 302, 4th cycle cut out temp 403, cutt in 299 which is a average temp of 352 when set point temp is 350 degrees, no calibration needed, call complete. No parts needed.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 07/09/2018
Model mer4351aaq, Arrived on call for oven not heating to proper temp, checked oven sensor got 1.088 k ohms at 76 degrees which is proper reading it is with in range, 2 nd cycle cut out 379 degrees, cut in temp 308, 3rd cycle cut out 397, cut in 302, 4th cycle cut out temp 403, cutt in 299 which is a average temp of 352 when set point temp is 350 degrees, no calibration needed, call complete. No parts needed.
Near Killeen, TX 76543
Arthur B.
Job Details: 07/09/2018
ASD2620HRB (SxS Refrigerator) - Arrived onsite for customer complaint of no cool after compressor install on SxS refrigerator. Used UV light and found dye in a weld connection on low side. Removed dye drier and installed new replacement. Welded connection that had a leak. Vacuumed unit down to -25psi and charged unit with 4.8oz of R134a refrigerant. Tested unit. Removed evaporator cover and verified frost pattern. Good frost pattern forming. No other issues found. All water connections were dry at time of service.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/09/2018
Model WRV986FDEM01, Arrived on call for no interior lights and power failure keeps appearing on display, unplugged the unit and found outlet has a open ground, also the mid drawer control is submerged in water and the orange wire is broken off the connector, and then unplugged the mid drawer control and put unit on a good outlet and power failure is still returning, will order main control, ui control, mid drawer control, mid left door ss, and fresh food evap fan motor due to noise due to not defrosting, will need autho., office will reschedule with customer if autho. Is approved, ,called whirlpool tech line and spoke to Keisha 7722415458, customer to contact a electrician to have outlet fixed. On return will need to seal around drain tube and will need adapter kit as well. No water leaks at time of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/09/2018
Model WRV986FDEM01, Arrived on call for no interior lights and power failure keeps appearing on display, unplugged the unit and found outlet has a open ground, also the mid drawer control is submerged in water and the orange wire is broken off the connector, and then unplugged the mid drawer control and put unit on a good outlet and power failure is still returning, will order main control, ui control, mid drawer control, mid left door ss, and fresh food evap fan motor due to noise due to not defrosting, will need autho., office will reschedule with customer if autho. Is approved, ,called whirlpool tech line and spoke to Keisha 7722415458, customer to contact a electrician to have outlet fixed. On return will need to seal around drain tube and will need adapter kit as well. No water leaks at time of call.
Near Buda, TX 78610
Kevin
Job Details: 07/09/2018
7/9/18 13:39: KB there 7/9 MON, 12:50 to 13:34, Arrived on site and found washer will fill, it will also stop when lid is lifted, will recognize a change in water level when switch is moved, but will not begin agitation on regular or permanent press. It will spin and drain properly and agitation will start when set on super wash. Quoted customer for repair TL240 $189.99 timer is $191.58; ordrng 1 WP22002184 (timer)
Near Buda, TX 78610
Kevin
Job Details: 07/09/2018
7/9/18 12:34: KB there 7/9 MON, 12:02 to 12:30, Arrived on site and found saved error code for no airflow. Customer has been experiencing multiple dry cycles, Visually inspected vent exit on home and found it is blocked. Recommended to customer that this be cleared before dryer is use again. Job complete; Job Cmpltd, snapped 2 QuickPics
Near Buda, TX 78610
Kevin
Job Details: 07/09/2018
7/9/18 11:38: KB there 7/9 MON, 10:00 to 11:23, Arrived on site and inspected oven and found igniter connector is not correct, after fixing connection oven will now heat properly. Took several pictures measured oven temperature at 453° when set at 450° also found left front cooktop burner flame is not even, took one picture. A small amount of gas is exiting below burner head. Took picture. After swapping burner heads Issue is still present found cook top surface is warped and would need to completely be rebuilt to correct issue. Quoted $189.99 PR410 for igniter repair -$50 multiple appliance discount.; Job Cmpltd, snapped 4 QuickPics
Near Buda, TX 78610
Kevin
Job Details: 07/09/2018
7/9/18 11:33: KB there 7/9 MON, 10:03 to 11:31, Arrived on site and set dishwasher into diagnostic cycle and found it will fill with water and motor will energize for three or four seconds and then it will stop and Extra rinse and start blinking. Spoke with tech line and they said console will need to be replaced, there is a stuck button. Wash motor is operating properly but water feed tube along back wall lower valve door is loose and not sending water pressure to middle spray arm properly. Feed tube is $74.91 total labor is DW355 $179.99; ordrng 1 NEEDAUTHO and 1 WP99003081 (tube-feed), snapped 3 QuickPics, states that autho needed **** HISTORY FROM PRIOR JOBS ****
Near Buda, TX 78610
Kevin
Job Details: 07/09/2018
7/9/18 9:54: KB there 7/9 MON, 9:00 to 9:43, Arrived on site and found that when power is on LEDs will turn on for a few seconds and then lose power. Found power to control board is steady and the correct polarity. Remove control board and disassembled it and did not find any burn marks or any obvious failures. Replaced control board and dishwasher was able to complete a diagnostic cycle and all functions are operating properly. Quoted customer for repair, no water leaks from connections at time of service, Control board $188.28 labor $179.99; Cllctd $398.65 CC Ref # 1164325536, Job Cmpltd, snapped 1 QuickPics
Near Buda, TX 78610
Kevin
Job Details: 07/09/2018
7/9/18 9:00: KB there 7/9 MON, 8:01 to 8:54, Arrived on site and while removing outer door panel on dishwasher saw cockroaches between inner door panel and outer door panel, took two pictures. Inspected control board and found it is burnt out, harness is also there is no function from dishwasher. Other components may be damaged or have failed also. Will turn over to safety team.
Near Leander, TX 78641
Lou
Job Details: 07/09/2018
arrived on site to inspect cooktop burner not working. Upon further inspection, I turned the middle burner on and the Ignitor was sparking well, but it appeared that there was no gas coming out of the burner. I verified the other burners were working. I found that the orifices, the main orifice and the simmer orifice, were clogged or blocked. I cleaned both orifices and got them both unplugged and tested the unit and the unit operated as designed. No gas leaks detected during service. Job completed.
Near Florence, TX 76527
Thomas L.
Job Details: 07/09/2018
Near Austin, TX 78744
Kevin
Job Details: 07/09/2018
Arrived on site and found freezing in fresh food section checked several tests in diagnostic cycle, 141 is 47, 142 is 14, spoke with tech line and they have an internal document that says to raise freezer temperatures +3 to correct freezing. Job complete SR7722413485
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/09/2018
Model MED6000AW0, Came back to location and arrived at 12:50 due to no one home this morning, Arrived on call for dryer not heating, checked for error codes and got f4 e4 which is l2 line voltage error, f4 e3 which is restricted air flow, found proper voltage to element but element is showing open and fuses all check good, installed element and checked operation and unit is know heating, customer not to use dryer until wall vent is cleared due to this is a fire hazard, call complete.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/09/2018
Model MED6000AW0, Came back to location and arrived at 12:50 due to no one home this morning, Arrived on call for dryer not heating, checked for error codes and got f4 e4 which is l2 line voltage error, f4 e3 which is restricted air flow, found proper voltage to element but element is showing open and fuses all check good, installed element and checked operation and unit is know heating, customer not to use dryer until wall vent is cleared due to this is a fire hazard, call complete.
Near Austin, TX 78721
Robert
Job Details: 07/09/2018
WCG55US6HS00 Arrived on job for complaints of head of burner rusted. Confirmed the discolored head and replaced. Tested all burners, operation normal. No gas leaks detected.
Near Leander, TX 78641
Lou
Job Details: 07/09/2018
arrived on site to inspect dishwasher not draining. Upon further inspection, I pushed the cancel button two engage the drain pump and the pump sounded as if it were on as I could hear it humming, but it was not to supposed to. I removed and replaced the drain pump and found a piece of glass inside the drain pump area which appeared to have been lodged in the impellers keeping the drain pump from operating. I tested the unit in diagnostics and the unit operated as designed. I cleared all error codes as well. No water leaks observed during service. Job completed.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/09/2018
WFW75HEFW0 (Front Load Washer) - Arrived onsite for customer complaint of front load washer locked and not draining. Ran diagnostics and found error code F9E1 (Long Drain). Removed front door assembly to access drain trap. Found drain trap clogged with coins and a necklace. Removed all obstructions and reassembled. Clear error codes and tested. Unit now locks,fills,washes,drain and spins as intended. No other issues found. All water connections were dry at time of service.
Near Temple, TX 76502
Mike G.
Job Details: 07/09/2018
WED9300VU0, Arrived on site for unit taking to long to dry, checked unit and found that the unit is heating but dose not have any air flow removed vent hose and checked and cleaned out all lint found from unit and retested unit air flow and and found that unit has air flow customer will need vent from wall going out side cleaned out ....
Near Temple, TX 76502
Mike G.
Job Details: 07/09/2018
WED9300VU0, Arrived on site for unit taking to long to dry, checked unit and found that the unit is heating but dose not have any air flow removed vent hose and checked and cleaned out all lint found from unit and retested unit air flow and and found that unit has air flow customer will need vent from wall going out side cleaned out ....
Near Georgetown, TX 78628
Thomas L.
Job Details: 07/09/2018
Arrived on site for gas leaking. Customer contact d gas company first. We tested all fittings and connections. No leaks were found.
Near Austin, TX 78723
Robert
Job Details: 07/09/2018
JGD3536BS00 Arrived on job for complaints of sparkling while cooking. Found the cooktop is attempting to relight because air movement in house too strong. The air moves flame away from sensor activities the spark to light the gas. After turning off air in home the cooktop performed normal. And flame was normal.
Near Leander, TX 78641
Cliff
Job Details: 07/09/2018
Whirlpool icemaker EC5100XFB0. Arrived on site to diagnose an ice machine that is using too much water. Tested unit and found water valve not fully closing due to failed valve assembly. As valve is no longer available repairs cannot be performed to correct the issue. Advised homeowner on no longer available parts. No leaks found at time of service.
Near Georgetown, TX 78628
Thomas L.
Job Details: 07/09/2018
Jpkneisler@msn.com Arrived on site for unit randomly leaking. Inspected both valves, drain pan is built in to unit, no flaws, minor rust, no cracked drain tube. Water res not leak either, advised cst to take video or pic if/when water returns to help find a source
Near Georgetown, TX 78628
Thomas L.
Job Details: 07/09/2018
Arrived on site for failure code indicating a stuck button. However there were no stuck buttons. Replaced failed control. Unit tested correctly. Venting is clear.