Service History 1053

Near Austin, TX 78749
Diego G.
Job Details: 07/13/2018
Arrived on site. Checked for gasket issues. Found torn gasket on the refrigerator door. Replace gasket and heated to cabinet, all functions tested OK. No leaks present. Job complete
Near Austin, TX 78750
Scott
Job Details: 07/13/2018
Arrived on site for door swinging wide open ven when opened just a crack . Leveling feet were not put down causing the unit to lean forward . Adjusted feet unit is now level . No water leaks detected at time of service . Job complete .
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 07/13/2018
Model MVWB765FW0, Arrived on call for washer not draining properly, f3 e2 inlet water temp fault, f2 e1 which is stuck key on ui, f0 e5 which is out of balance load, f9 e2 which is water ring detected pump drive system problem, checked ui keys on display and none are sticking, found water temp sensor open, will need to order water valve, found unit is draining, found that customer is over soaping the machine, gave customer instruction on soap usage to go to the number 1 on the soap cup and instructed customer on loading of washer max load is 5-6 pairs of jeans and comforters nothing larger than a thin twin and must be spreaded evenly around in tub, will order water valve, will reschedule for 7/18/18, no water leaks at time of call.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 07/13/2018
Model MVWB765FW0, Arrived on call for washer not draining properly, f3 e2 inlet water temp fault, f2 e1 which is stuck key on ui, f0 e5 which is out of balance load, f9 e2 which is water ring detected pump drive system problem, checked ui keys on display and none are sticking, found water temp sensor open, will need to order water valve, found unit is draining, found that customer is over soaping the machine, gave customer instruction on soap usage to go to the number 1 on the soap cup and instructed customer on loading of washer max load is 5-6 pairs of jeans and comforters nothing larger than a thin twin and must be spreaded evenly around in tub, will order water valve, will reschedule for 7/18/18, no water leaks at time of call.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 07/13/2018
GH4184XSS1 (OTR Microwave) - Arrived onsite for customer complaint of OTR microwave it coming on and no display. Checked outlet and found no power. Checked house breaker and found no breakers tripped. Used extension cord to another outlet. Unit came on. Advised customer to have receptacle changed out by electrician. No other issues found.
Near Round Rock, TX 78681
Cliff
Job Details: 07/13/2018
Kitchenaid range KGRT607HBS8. Arrived on site to diagnose a range with an oven that will not operate. Tested unit and found of an igniter shorted out due to normal wear and tear. Replaced of an igniter and tested unit. Found all is functioning properly at this time. No gas leaks were found at time of service.
Near San Marcos, TX 78666
Connor M.
Job Details: 07/13/2018
WRF736SDAM10 whirlpool refrigerator Installed water valve and tested unit. Unit no longer dripping. No leaks detected.
Near Austin, TX 78747
Diego G.
Job Details: 07/13/2018
Arrived on site. Check for no light issues. Found lights in refrigerator and freezer compartment bad. Replaced all lights, all functions tested OK. No leaks present. Job complete
Near Austin, TX 78747
Diego G.
Job Details: 07/13/2018
Arrived on site. Check for no light issues. Found lights in refrigerator and freezer compartment bad. Replaced all lights, all functions tested OK. No leaks present. Job complete
Near Austin, TX 78747
Diego G.
Job Details: 07/13/2018
Arrived on site. Check for no light issues. Found lights in refrigerator and freezer compartment bad. Replaced all lights, all functions tested OK. No leaks present. Job complete
Near Seguin, TX 78155
Daniel A.
Job Details: 07/13/2018
RF302BXKW Oven not heating. Verified voltage. Defective bake element. Replaced bake element. Tested oven bake function. Normal operation after service
Near Austin, TX 78759
Luis
Job Details: 07/13/2018
Ice machine-replaced defective water valve
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/13/2018
Model WDT730PAHZ0, Arrived on call for top rack does not have stops top rack just falls out when pulled out, installed stops for top rack, no other parts needed, call complete, no water leaks at time of call.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/13/2018
Model WDT730PAHZ0, Arrived on call for top rack does not have stops top rack just falls out when pulled out, installed stops for top rack, no other parts needed, call complete, no water leaks at time of call.
Near Killeen, TX 76541
Arthur B.
Job Details: 07/13/2018
WRF736SDAM11 (French Door Refrigerator) - Arrived onsite for customer complaint of no ice from French door refrigerator and leaking from dispenser area. Found ice container all frozen up again. Ran test 056 and found error E2. Also ran test 036 and found icebox fan barely moving air to cool icebox. Ordering new ice container,facial heater and icemaker to complete repair. All water connections were dry at time of service.
Near Austin, TX 78744
Leonardo
Job Details: 07/13/2018
KitchenAid dishwasher not filling with water model: KDPE234GPS0. Arrived on site to test unit for not filling with water. Test unit and found fill valve brown wire connection was disconnected. Secured connection to fill valve test unit and unit getting water in to unit now. Job complete no leaks present at this time.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/13/2018
WDTA50SAHZ0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not washing dishes. Ran test cycle and found sump n motor faulty. Removed faulty sump n motor and installed new replacement. Reassembled and tested unit. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78731
Scott
Job Details: 07/12/2018
Fried wire harness on Kenmore dishwasher
Near Georgetown, TX 78633
Lou
Job Details: 07/12/2018
arrived on site to install previously diagnosed and ordered part. I removed and replaced the sump/motor assembly as diagnosed in previous service call and tested the unit. Unit operated as designed with no error codes at the end of testing. Customer paid remaining balance of $288.43. No water leaks observed during service; photos taken of drain pump and drain tube before and after labor. Job completed.
Near Austin, TX 78746
Luis
Job Details: 07/12/2018
Refrigerator-installed updated drain tube kit
Near Jarrell, TX 76537
Arthur B.
Job Details: 07/12/2018
DV448AEP/XAA (Samsung Dryer) - Arrived onsite for customer complaint of dryer not starting. Removed top and found belt had broken off causing no start. Ordering belt and pulley assembly. R/S for Thursday 7/18 due to customer availability. Dryer disconnected from power at this time.
Near New Braunfels, TX 78130
Diego G.
Job Details: 07/12/2018
Arrived on site. Replaced bake element and tested oven at 350°. All functions tested OK. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 07/12/2018
Arrived on site. Replaced bake element and tested oven at 350°. All functions tested OK. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 07/12/2018
Arrived on site. Replaced bake element and tested oven at 350°. All functions tested OK. Job complete
Near Kyle, TX 78640
Kevin
Job Details: 07/12/2018
Arrived on site and found fridge has been defrosted, per Service pointer W11092686C replaced RC harness ensuring thermistor is in the correct location, took one picture. No water leaks from connections at time of service, job complete.
Near Salado, TX 76571
Arthur B.
Job Details: 07/12/2018
JGD3430GB00 (Gas Cooktop) - Arrived onsite for customer complaint of gas cooktop igniter keeps clicking when using RF burner. Tested unit and confirmed issues. Removed spark module and installed new replacement. Retested. Found RH turns off when lit but after a few tries, issues come back. Ordering new manifold assembly to complete repair. R/S for 7/19. No gas leaks detected at time of service.
Near San Marcos, TX 78666
Diego G.
Job Details: 07/12/2018
Arrived on site. Checked for no ice issues. Found fill tube frozen over. Cust stated they turned off water to house which it would create fill tube to freeze over. Bi240 159.99. Thawed out fill tube And cycled icemaker, all functions tested OK. Made sure no water was coming in after icemaker filled. Check#122. No leaks present. Job complete
Near San Marcos, TX 78666
Diego G.
Job Details: 07/12/2018
Arrived on site. Checked for no ice issues. Found fill tube frozen over. Cust stated they turned off water to house which it would create fill tube to freeze over. Bi240 159.99. Thawed out fill tube And cycled icemaker, all functions tested OK. Made sure no water was coming in after icemaker filled. Check#122. No leaks present. Job complete
Near San Marcos, TX 78666
Diego G.
Job Details: 07/12/2018
Arrived on site. Checked for no ice issues. Found fill tube frozen over. Cust stated they turned off water to house which it would create fill tube to freeze over. Bi240 159.99. Thawed out fill tube And cycled icemaker, all functions tested OK. Made sure no water was coming in after icemaker filled. Check#122. No leaks present. Job complete
Near Austin, TX 78739
Brandon
Job Details: 07/12/2018
Arrived on site for customer complaint of washer taking to long to finish cycle. Put unit into diagnostic mode, found F0E5 error code unbalanced load. Mechanically everything tested good, instructed customer to was like items together and not to under or over fill basket
Near Leander, TX 78641
Lou
Job Details: 07/12/2018
arrived on site to inspect dishwasher not drying and leaving residue on dishes. Upon arrival, the customer advised that they use powder detergent and the dishes have residue on them at the end of the cycle. The customer advised that the unit is not heating also. I placed the unit in diagnostics and received error code 7/1, which is for no heating. I cleared the code and continued with diagnostics. Unit operated as designed and I tested the heating element by pouring water on it and it was very hot creating steam. There were no error codes at the end of diagnostics. The customer advised that they had a short power outage a few weeks ago. I advised the customer to use a liquid or liquid gel detergent and to use no more than two teaspoons at a time along with rinse aid, which they are using. Advised the customer that the heating element may have shut off due to the power outage or due to too much detergent use. No water leaks observed during service. Job completed.
Near San Marcos, TX 78666
Diego G.
Job Details: 07/12/2018
Arrived on site. Checked for advancing issues. Found timer not advancing. Verified connections all checked ok. Replaced timer and cycled dryer. All functions tested ok. No leaks present. Job complete.
Near San Marcos, TX 78666
Diego G.
Job Details: 07/12/2018
Arrived on site. Checked for advancing issues. Found timer not advancing. Verified connections all checked ok. Replaced timer and cycled dryer. All functions tested ok. No leaks present. Job complete.
Near San Marcos, TX 78666
Diego G.
Job Details: 07/12/2018
Arrived on site. Checked for advancing issues. Found timer not advancing. Verified connections all checked ok. Replaced timer and cycled dryer. All functions tested ok. No leaks present. Job complete.
Near Round Rock, TX 78681
Thomas L.
Job Details: 07/12/2018
Near Leander, TX 78641
Lou
Job Details: 07/12/2018
arrived on site to inspect range flame sputtering. Upon further inspection, I turned the back middle burner on and could not recreate the issue . The customer had a video on his phone of what the burner was doing, but again, I could not recreate the issue. I tested the unit several times and it operated as designed. Also, the customer pointed out that the control panel was not attached properly. I could see where, during installation, the control panel had been knocked off the screws that holds it into place on the left side. I adjusted the control panel and it sits flush again. No gas leaks detected during service. Job completed.
Near Temple, TX 76504
Arthur B.
Job Details: 07/12/2018
WRT348FMEB00 (Top Mount Refrigerator) - Arrived onsite for tenant complaint of top mount refrigerator not cooling and freezing in FC section. Removed evaporator cover and found found evaporator all frosted up. Used steamer to removed all ice from evaporator and evaporator motor area. Found harness to defrost heater not plugged in from factory. Plugged harness in and reassembled. Tested unit. Found good frost pattern and air flow from evaporator area. Ran heater circuit in diagnostics and found heater gets hot. All now work as intended. All water connections were dry at time of service.
Near Austin, TX 78746
Scott
Job Details: 07/12/2018
Kitchen aid fridge , French door . Dented
Near Lockhart, TX 78644
Diego G.
Job Details: 07/12/2018
Arrived on site. Check for no heat issues. Found thermal cut off bad. Replaced thermal cut off and cycled unit, all functions tested OK. Job Complete.
Near Lockhart, TX 78644
Diego G.
Job Details: 07/12/2018
Arrived on site. Check for no heat issues. Found thermal cut off bad. Replaced thermal cut off and cycled unit, all functions tested OK. Job Complete.
Near Lockhart, TX 78644
Diego G.
Job Details: 07/12/2018
Arrived on site. Check for no heat issues. Found thermal cut off bad. Replaced thermal cut off and cycled unit, all functions tested OK. Job Complete.
Near La Grange, TX 78945
Nathaniel B.
Job Details: 07/12/2018
Model WED75HEFW01, Arrived on call for check vent light will not go off and wall vent has been checked. Checked error codes and got f4 e3 which is restricted air flow, removed lint filter and ran dryer and is not pulling paper towel to the screen, called whirlpool tech line and talked to Andrew 7722445127, per Andrew at whirlpool tech line for vent hose in the wall if in laundry room wall vent was going straight out the home no bends max length on hardened hose no bends is 64 fees and for every bend reduce length 10 feet, with flex hose if it has sags in it will reduce the output air flow, found from laundry room from floor to ceiling is 8-9 foot and through attic is longer than 40 feet were it is going out the home which is to long for the amount of bends and sags in the flex vent hose, per whirlpool tech line must have hardened vent hose and must find another output for dryer venting, call complete.
Near La Grange, TX 78945
Nathaniel B.
Job Details: 07/12/2018
Model WED75HEFW01, Arrived on call for check vent light will not go off and wall vent has been checked. Checked error codes and got f4 e3 which is restricted air flow, removed lint filter and ran dryer and is not pulling paper towel to the screen, called whirlpool tech line and talked to Andrew 7722445127, per Andrew at whirlpool tech line for vent hose in the wall if in laundry room wall vent was going straight out the home no bends max length on hardened hose no bends is 64 fees and for every bend reduce length 10 feet, with flex hose if it has sags in it will reduce the output air flow, found from laundry room from floor to ceiling is 8-9 foot and through attic is longer than 40 feet were it is going out the home which is to long for the amount of bends and sags in the flex vent hose, per whirlpool tech line must have hardened vent hose and must find another output for dryer venting, call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 07/12/2018
arrived on site to install previously diagnosed and ordered parts. Upon arrival, I turned the gas off and unplugged the unit. I removed and replaced the spark module, valve manifold, wiring harness, left rear Ignitor, and four knobs that were damaged. Before assembling the unit, I checked all gas connections with my liquid all purpose leak detection and I verified no leaks at the regulator and gas line coming into the house. I assembled the unit and tested and unit operated as designed. Also, I installed the glass to the left light on the venthood. No gas leaks detected during service. Job completed.
Near Temple, TX 76504
Arthur B.
Job Details: 07/12/2018
WFW7590FW0 (Front Load Washer) - Arrived onsite for customer complaint of front load washer not completing cycles and getting error code F8E1 (Long Fill) error. Ran diagnostics and confirmed error. Ran automatic test cycle and found cold water not filling in step 02. Found faulty water inlet valve. Ordering valve. R/S customer for Tuesday 7/13. All water connections were dry at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 07/12/2018
arrived on site to inspect dishwasher draining issues. Upon arrival, the customer advised that the unit appears to be not draining well and it has a foul odor. Upon further inspection, I placed the unit in diagnostics and tested. Unit operated as designed with no error codes. Customer advised that he uses pods for detergent and I advised to not use them as they produce too many soap suds that can damage the unit. I advised the customer to switch to a liquid or liquid gel and use only two teaspoons at a time and to continue to use rinse aid. I advised the customer to place a cup of vinegar in the top rack and to run a normal cycle to clean the unit from soap debris. Also, I advised the customer that once the unit is done he should hold the cancel button for approximately three seconds to engage the drain pump so that the unit will drain the remaining water from the drain filter area and it won't have as much standing water. No water leaks observed during service. Job completed.
Near Temple, TX 76504
Arthur B.
Job Details: 07/12/2018
MVWX655DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not completing cycle. Ran diagnostics and found error code F2E1 (Stuck Key),F9E1 (Long Drain). Tested unit. Did found drain hose was inserted too far in tube. Adjusted tubing so that on 12-18inches is inserted. Calibrated and tested unit. Unit now fills,agitates,drain and spins as intended. No other issues found at this time. All water connections were dry at time of service.
Near Austin, TX 78749
Kevin
Job Details: 07/12/2018
Arrived on site and set dishwasher into diagnostic cycle and found it is not leaking during diagnostic cycle. Ran a cycle on normal for 40 minutes and it also didnt leak. Dishwasher does have excessive suds, took 1 picture, and did not have a high drain loop installed. Corrected drain hose and recommended that customer use dishwasher magic in order to remove any excess of detergent inside of dishwasher. No water leaks from connections at time of service, took several pictures, job complete
Near Austin, TX 78749
Kevin
Job Details: 07/12/2018
Arrived on site and found charred residue on heating element. Inspected all wires and electronics and they are operational and looking good. Diagnostic cycle and found heating element is still operating properly. Quoted customer for heating element replacement. Heater $76.54 total labor DW210 $199.99 Customer does not wish to continue with repair at this time, collect a diagnosis fee no water leaks from connections at time of service job complete
Near Austin, TX 78759
Scott
Job Details: 07/12/2018
Wall oven abnormal convection bake
Near Belton, TX 76513
Arthur B.
Job Details: 07/12/2018
WRF767SDEM01 (Dual Evaporator French Door Refrigerator) - Arrived onsite to install new RC evaporator cover and new RC harness from prior tech’s diagnosis. When arrived unit was defrosted by customer. Removed cover and harness. Installed new cover using screw to secure upper portion. Installed new RC evaporator harness. Secured RC thermistor to proper location. Reassembled. Unit began cooling properly. No other issues found. All water connections were dry at time of service.
Near Dale, TX 78616
Nathaniel B.
Job Details: 07/12/2018
WFC150M0EB1, Arrived on call for cooktop element not working intermittently, found that the right front element is not coming on and found that infinite switch has 123 ac volts from infinite switch on red and black to ground but only has one side of the brown output to the right front element has 123 ac volts, will need right front infinite switch and right front receptical and right rear receptical due to melted but no damage to the elements, will need right front infinite switch, will reschedule for 7/17/18. I did replace the right front and right rear recepticals today.
Near Dale, TX 78616
Nathaniel B.
Job Details: 07/12/2018
WFC150M0EB1, Arrived on call for cooktop element not working intermittently, found that the right front element is not coming on and found that infinite switch has 123 ac volts from infinite switch on red and black to ground but only has one side of the brown output to the right front element has 123 ac volts, will need right front infinite switch and right front receptical and right rear receptical due to melted but no damage to the elements, will need right front infinite switch, will reschedule for 7/17/18. I did replace the right front and right rear recepticals today.
Near Austin, TX 78717
Cliff
Job Details: 07/12/2018
Whirlpool refrigerator WRX735SDBM04. Arrived on site to diagnose the refrigerator that is not cooling. Tested unit and found user interface control board shorted out. Replaced control board and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details: 07/12/2018
arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested under modes 36, 45, 56, 57, and 59. The unit showed error code 02 motor loss position. I tested the motor and it would not come on. I removed and replaced the ice maker and tested the unit and the unit operated as designed. The motor operated and water dispensed into the unit ,and the fan is working. No water leaks observed during service. Job completed.
Near Leander, TX 78641
Lou
Job Details: 07/12/2018
arrived on site to inspect oven light not working. Upon further inspection, I removed the light bulb and placed a new bulb in and the unit still did not work. I removed and replaced the bulb housing and tested and the unit operated as designed. No gas leaks detected during service. Job completed.
Near Dale, TX 78616
Nathaniel B.
Job Details: 07/12/2018
Model NTW4516FW1, Arrived on call for washer stuck in wash cycle and will not advance, checked for error codes and got a f5 e1 and f5 e2 which is a lid switch fault, f2 e1 stuck key, f8 e1 long fill no fill,, found unit has a faulty valve and will need control and lid lock due to locking and unlocking on its own in test, will reschedule for 7/17/18, unit is not connected in come is out on porch tested with a water hose on water fill. Was not able to test, agitation or pin and will not run auto test due to lid lock will not stay locked. Will reschedule for 7/17/18
Near Dale, TX 78616
Nathaniel B.
Job Details: 07/12/2018
Model NTW4516FW1, Arrived on call for washer stuck in wash cycle and will not advance, checked for error codes and got a f5 e1 and f5 e2 which is a lid switch fault, f2 e1 stuck key, f8 e1 long fill no fill,, found unit has a faulty valve and will need control and lid lock due to locking and unlocking on its own in test, will reschedule for 7/17/18, unit is not connected in come is out on porch tested with a water hose on water fill. Was not able to test, agitation or pin and will not run auto test due to lid lock will not stay locked. Will reschedule for 7/17/18
Near Killeen, TX 76542
Arthur B.
Job Details: 07/12/2018
WRV986FDEM01 (5 Door Refrigerator) - Arrived onsite to install new control and UI to 5 door refrigerator. Removed rear control and UI and installed new replacements. Reassembled. Tested unit. Unit comes on with no PF failure. Did not need inverter. All water connections were dry at time of service.
Near The Hills, TX 78738
Brandon
Job Details: 07/12/2018
Arrived on site for dishwasher not powering on, I removed the outer door, found burnt wire harness and blown fuse and blown control board
Near Harker Heights, TX 76548
Arthur B.
Job Details: 07/12/2018
WTW58ESVW0 (Top Load Washer) - Arrived onsite to install timer and water level switch to top load washer from prior tech’s diagnosis. Removed timer and level switch. Installed new replacements and reassembled. Tested unit. Unit fills,agitates,drain and spins as intended. Unit now not tripping breaker. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78748
Kevin
Job Details: 07/12/2018
Arrived on site and inspected dishwasher and found no incoming water, water is off at source and after correcting dishwasher will begin a diagnostic cycle. Confirmed all functions are operating properly, no water leaks from connections at time of service, job complete.
Near , TX 78617
Robert
Job Details: 07/12/2018
RF367LXKW Arrived on job to replace receptacle and elements for large burners. After replacement test burners, operation normal. Job complete
Near Austin, TX 78750
Lou
Job Details: 07/11/2018
arrived on site to inspect washer leaking. Upon arrival, the customer explained that water would continue to drip into the tub even when the unit is not on. Upon further inspection, I placed the unit into diagnostics and tested manually and found that the water inlet valve is not shutting off properly. I quoted the customer $96.89 for the valve and TL270 $169.99 for service fee and labor with a total including tax of $288.90. The customer agreed to services and I removed and replaced the water inlet valve and tested the unit. Unit operated as designed. No water leaks observed during service. Pictures taken of drain tube/pipe and water valve.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/11/2018
GX900QPPS6 (Trash Compactor) - Arrived onsite for compactor not turning on. Removed front cover and found rod on directional switch no making contact with switch. Could not hear clicking as well. Removed on off switch and directional switch and installed new replacements. Reassembled and tested. Unit now compacts and retracts as intended. No other issues found.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/11/2018
Model KSRJ25IMST10, Arrived on call for ice maker not making ice, replaced ice maker due to heater broken prior, arrived today to install emitter and receiver boards due to still no power to ice maker after replaced ice maker and to replace the ice bin button, installed all parts and i e bin will release from door know and ice maker cycled and filled with water customer to dump first batch of ice and then use from then on, customer to allow for 24 to 48 hours for proper ice production.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/11/2018
Model KSRJ25IMST10, Arrived on call for ice maker not making ice, replaced ice maker due to heater broken prior, arrived today to install emitter and receiver boards due to still no power to ice maker after replaced ice maker and to replace the ice bin button, installed all parts and i e bin will release from door know and ice maker cycled and filled with water customer to dump first batch of ice and then use from then on, customer to allow for 24 to 48 hours for proper ice production.
Near Georgetown, TX 78628
Thomas L.
Job Details: 07/11/2018
Arrived on site for control replacement.replaced both controls. System working properly. No leaks found
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/11/2018
Model WRX988SIBM01, Arrived on call for frost and condensation in freezer,, found left bottom corner of freezer door gasket has a deformed part in it which will not allow proper seal, also found unit will need adapter kit and sealer gum for return, will reschedule for 7/18/18, no water leaks at time of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/11/2018
Model WRX988SIBM01, Arrived on call for frost and condensation in freezer,, found left bottom corner of freezer door gasket has a deformed part in it which will not allow proper seal, also found unit will need adapter kit and sealer gum for return, will reschedule for 7/18/18, no water leaks at time of call.
Near Wimberley, TX 78676
Connor M.
Job Details: 07/11/2018
ES5PHAXSL
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 07/11/2018
WFE361LVB0 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range oven light flickers when pushing on door and chip on LH element glass portion. Verified chip on glass and advised this is not a crack and is good to use LF side. Adjusted light rod for oven switch. Door switch turns on and off when opened/closed. Turned all elements and oven. All works as intended. No other issues found.
Near Wimberley, TX 78676
Connor M.
Job Details: 07/11/2018
LHW0050PQ2 whirlpool washer Arrived on site to test unit for leaking. Found after customer removed drain filter next load leaked out. Found failed gasket on filter. Will need to replace with gasket and filter. Gasket showes to be not available. Office to schedule directly.
Near Georgetown, TX 78633
Thomas L.
Job Details: 07/11/2018
Arrived on site for Noisey operation. Replaced Noisey fresh food section air damper. All water connections were dry.
Near Austin, TX 78749
Luis
Job Details: 07/11/2018
Refrigerator-replaced failed damper and icemaker
Near New Braunfels, TX 78130
Diego G.
Job Details: 07/11/2018
Arrived on site. Check for no operation issues. Found error code for long fill. Verify good pressure going to unit. Replaced water valve assembly and tested unit, all functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 07/11/2018
Arrived on site. Check for no operation issues. Found error code for long fill. Verify good pressure going to unit. Replaced water valve assembly and tested unit, all functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 07/11/2018
Arrived on site. Check for no operation issues. Found error code for long fill. Verify good pressure going to unit. Replaced water valve assembly and tested unit, all functions tested OK. No leaks present. Job complete
Near Kempner, TX 76539
Arthur B.
Job Details: 07/11/2018
KRMF706ESS01 (5 Door Refrigerator) - Arrived onsite for customer complaint of 5 door refrigerator not level and high on LH side. Was able to adjust legs and doors. Used level to verify adjustment. Was able to get within center. Advised top of unit is warped. Lowe’s contractor advised that unit needs to be swapped per his receipt. Advised we do no perform swaps. Customer will contact Lowe’s regarding of swaps. Advised this is a cosmetic issue. No mechanical issues found. All water connections were dry at time of service.
Near Georgetown, TX 78633
Thomas L.
Job Details: 07/11/2018
Arrived on site for unit not dispensing ice. Found that the shoot gasket was allowing warm air to enter ice bucket causing icing and jamming the dispenser shoot. Replaced. Water connections were all drive.
Near Austin, TX 78738
Brandon
Job Details: 07/11/2018
Arrived on site for part hanger, I replaced inverter board and condenser fan motor, unit tested good.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/11/2018
Model WTW5000DW0, Arrived on call for washer not washing cloths, found gear case shaft dropped down and stripped out all the teeth on wash plate and top shaft of gear case, will need wash plate, hear case and cam, also checke for error codes and got f5 e1 which is a lid switch fault which was the only error, tested lid lock and is locking and locking as it should not able to get issue to repeat but customer says that intermittently lid would not lock will order main control and lid lock aswell, will need autho. Office to reschedule with customer if autho. Is approved, no water leaks at time of call.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/11/2018
Model WTW5000DW0, Arrived on call for washer not washing cloths, found gear case shaft dropped down and stripped out all the teeth on wash plate and top shaft of gear case, will need wash plate, hear case and cam, also checke for error codes and got f5 e1 which is a lid switch fault which was the only error, tested lid lock and is locking and locking as it should not able to get issue to repeat but customer says that intermittently lid would not lock will order main control and lid lock aswell, will need autho. Office to reschedule with customer if autho. Is approved, no water leaks at time of call.
Near Harker Heights, TX 76548
Mike G.
Job Details: 07/11/2018
G7CE3034XS00, Arrived on site for cooktop on light will not turn off checked unit and found that the LR switch is bad replaced switch and checked unit and unit is now working properly unit checked fine at this time.....
Near Harker Heights, TX 76548
Mike G.
Job Details: 07/11/2018
G7CE3034XS00, Arrived on site for cooktop on light will not turn off checked unit and found that the LR switch is bad replaced switch and checked unit and unit is now working properly unit checked fine at this time.....
Near Canyon Lake, TX 78133
Connor M.
Job Details: 07/11/2018
WFC150M0EB0 whirlpool range Arrived on site to test unit for failure codes. Found f2 and f3. Replaced sensor and control. Unit working properly at time of service.
Near Leander, TX 78641
Lou
Job Details: 07/11/2018
arrived on site to inspect range valve sticking. Upon arrival, the customer advised that the left front valve was sticking in the on position and her husband had to use pliers to turn it off so that it would not leak gas. Upon further inspection, I turned the valve on and it was sticking making it difficult to turn on and off. I removed and replaced the valve and tested the unit and the unit operated as designed. I adjusted the flame to all burners as I found all of them too high in the lowest setting. No gas leaks detected during service...see pics. Job completed.
Near Kempner, TX 76539
Arthur B.
Job Details: 07/11/2018
JFI2089AEP8 (French Door Refrigerator) - Arrived onsite to install reservoir, water valve and slides to French door refrigerator from prior tech’s diagnosis. Removed faulty parts and installed new replacements. Upon door slides, found incorrect part was ordered. Also found door adapter broken as well. Ordering correct door glides and LH/RH adapters. R/S for Tuesday 7/17. All water connections were dry at time of service.
Near Austin, TX 78702
Luis
Job Details: 07/11/2018
Refrigerator-replaced evaporator fan motor
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/11/2018
Model DU811SWPU3, Arrived on call for dishwasher not working, found actual complaint is unit is not draining water , found restriction in drain hose so cleared restriction and still not draining, found check valve in drain hose missing, will order drain hose and install it first and then test unit and will order separator and pump motor assem. Just incase needed, will reschedule for 7/16/18
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/11/2018
Model DU811SWPU3, Arrived on call for dishwasher not working, found actual complaint is unit is not draining water , found restriction in drain hose so cleared restriction and still not draining, found check valve in drain hose missing, will order drain hose and install it first and then test unit and will order separator and pump motor assem. Just incase needed, will reschedule for 7/16/18
Near Leander, TX 78641
Thomas L.
Job Details: 07/11/2018
Arrived on site for no cooling, per previous tech needed both controls, replaced controls unit operation as designed. No leaks found
Near Holland, TX 76534
Mike G.
Job Details: 07/11/2018
MHWZ600TW00, Arrived on site for unit is getting F21 checked unit and found that the unit is getting F21 for long drain checked unit and found that the drain pump is turning but it is not draining replaced drain pump and unit is now draining checked unit for water leaks and no leaks found at time of srv...unit checked fine at this time....
Near Holland, TX 76534
Mike G.
Job Details: 07/11/2018
MHWZ600TW00, Arrived on site for unit is getting F21 checked unit and found that the unit is getting F21 for long drain checked unit and found that the drain pump is turning but it is not draining replaced drain pump and unit is now draining checked unit for water leaks and no leaks found at time of srv...unit checked fine at this time....
Near Leander, TX 78641
Lou
Job Details: 07/11/2018
arrived on site to install previously diagnosed and ordered parts. Removed and replaced the right rear valve, the wiring harness, and replaced some screws that were stripped. Tested the unit and the unit operates as designed. No gas leaks detected, pictures taken. Job completed. Builder not available to sign for receipt.
Near Austin, TX 78746
Kevin
Job Details: 07/11/2018
Arrived on site and found water filter is stuck in housing, after removing filter housing appears to be in good repair. Installed new filter and water is flowing properly and there is no leaking underneath refrigerator. Took one picture. Quoted customer if they would prefer replacing housing anyway. Housing $107.78 RF270 $169.99 collected labor charge. If customer decides they would ultimately like to replace housing an additional $107.78 would need to be collected. No water leaks from connections at time of service, Job complete.
Near Seguin, TX 78155
Diego G.
Job Details: 07/11/2018
Arrived on site. Checked for control issues. Found control beeping constantly. Verified connections all checked OK. Will need control to repair unit. Rescheduled for 7/17/18
Near Seguin, TX 78155
Diego G.
Job Details: 07/11/2018
Arrived on site. Checked for control issues. Found control beeping constantly. Verified connections all checked OK. Will need control to repair unit. Rescheduled for 7/17/18
Near Seguin, TX 78155
Diego G.
Job Details: 07/11/2018
Arrived on site. Checked for control issues. Found control beeping constantly. Verified connections all checked OK. Will need control to repair unit. Rescheduled for 7/17/18
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/11/2018
Model ED2CHQXKQ07, Arrived on call for both sections not cooling properly, found freezer temp is only 36 degrees on product and fresh food product is 60 degrees,, found that condenser coil was restricted with lint, cleared lint from condenser but still had a little in the center that i could not get with my lint brush and vacuum cleaner instructed customer that if passable blow condenser out with air or spray it clean with water outside, also will need condenser fan motor due to running at slow speed and fan blade and also found auger motor is seized will need auger motor, after cleaning condenser freezer is at 15 degrees and dropping and compressor is drawing 1.4 amps and has good heat exchange on discharge line also will need white silicone to seal were inside liner meets outer cabinet on both sections, will reschedule for 7/16/18, no water leaks at time of call.