Service History 1052

Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/16/2018
Model MER6600FZ1, Preheated oven to 500 degrees, Cut in is 416, cut out is 502, cut in 425 degrees, cut out 492 degrees, cut in 430, cut out 498,, sensor 1.85 k ohms at 405 which is with in range, per whirlpool cut out temp will be 500 degrees when set at 500 degrees, replaced oven sensor and rechecked cut in and cut out temps and cut in temp is 382, cut out temp is 441 , cut in 403 and would hang between 427 to 438 for more than 10 min then go to 448 degrees and then back down to 434 to 436 degrees and is hanging, called whirlpool tech line and talked to austin, sr number 7722473978, transferred to master tech ed, was instructed these temps are correct when set at 500 can not go by set point temp as long as element is heating on hang times which it is know does not have long cut in and cut out temps as for the sensor that previous tech installed, call complete.
Near Georgetown, TX 78628
Chase
Job Details: 07/16/2018
WRT311FZDT Arrived on site to check refrigerator for no cool issue. Unit was in the garage and had only been plugged in for a short time. Customer complaint was Frost buildup on back wall of freezer. Forced defrost and heater was energized indicating failed defrost control. Also found fan motor which had been previously replaced had failed. Replace defrost control board and ordering evaporator fan motor to complete repairs
Near Georgetown, TX 78628
Lou
Job Details: 07/16/2018
arrived on site to inspect dishwasher hose coming disconnected at back of unit. Upon further inspection, I found that the drain hose clamp at the drain pump was not properly installed and the drain tube was not connected. The clamp was at an angle so that it was not clamping the drain hose to the drain pump properly. I readjusted the clamp hose and pulled at the hose to verify that it was secured and tested the unit. The unit operated as designed and the drain tube stayed connected. No water leaks observed during service. Job completed.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/16/2018
Model ED2CHQXKQ07, Arrived on call for cooling complaint, fixed cooling issue prior due to condenser coil restricted and cleaned it and know unit is cooling properly but replaced condenser fan motor due to not running at correct speed and auger motor is bad, replaced these parts and condenser fan motor is running at correct speed and auger motor is know dispensing ice from dispenser., no water leaks after repair, call complete.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/16/2018
Model ED2CHQXKQ07, Arrived on call for cooling complaint, fixed cooling issue prior due to condenser coil restricted and cleaned it and know unit is cooling properly but replaced condenser fan motor due to not running at correct speed and auger motor is bad, replaced these parts and condenser fan motor is running at correct speed and auger motor is know dispensing ice from dispenser., no water leaks after repair, call complete.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/16/2018
Model ED2CHQXKQ07, Arrived on call for cooling complaint, fixed cooling issue prior due to condenser coil restricted and cleaned it and know unit is cooling properly but replaced condenser fan motor due to not running at correct speed and auger motor is bad, replaced these parts and condenser fan motor is running at correct speed and auger motor is know dispensing ice from dispenser., no water leaks after repair, call complete.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/16/2018
Model ED2CHQXKQ07, Arrived on call for cooling complaint, fixed cooling issue prior due to condenser coil restricted and cleaned it and know unit is cooling properly but replaced condenser fan motor due to not running at correct speed and auger motor is bad, replaced these parts and condenser fan motor is running at correct speed and auger motor is know dispensing ice from dispenser., no water leaks after repair, call complete.
Near Leander, TX 78641
Lou
Job Details: 07/16/2018
arrived on site to inspect oven not working and the fan making a loud noise. Upon further inspection, I found that the top unit did not work, but the bottom unit was working. I placed the unit in diagnostics and it showed error codes for the door latch. I cleared the codes and tested the unit and the unit operated as designed. The customer advised that he was using the self clean mode and was set for five hours and during the cleaning he noticed that the room lights flickered and the unit stopped working. I advised the customer that the self clean only works on the unit 2 inches from the door so if there is any spilled food/grease on the bottom of the unit it's best to clean by hand. Customer advised that they weren't using self clean mode anymore. I inspected the fan at the back of the unit and you could see where it was rubbing against the screws that attach the fan motor. I adjusted the blades to the fan and tested and the unit stopped making the loud noise. Instructed customer on u
Near Georgetown, TX 78626
Thomas L.
Job Details: 07/16/2018
Near Spicewood, TX 78669
Diego G.
Job Details: 07/16/2018
Arrived on site. Check for agitator issues. Found agitator completely off of wash plate. Found nothing broken on agitator or wash plate. Reposition agitator and installed bolt. Ran diagnostic test, all functions tested OK. No leaks present. Job complete
Near Spicewood, TX 78669
Diego G.
Job Details: 07/16/2018
Arrived on site. Check for agitator issues. Found agitator completely off of wash plate. Found nothing broken on agitator or wash plate. Reposition agitator and installed bolt. Ran diagnostic test, all functions tested OK. No leaks present. Job complete
Near Spicewood, TX 78669
Diego G.
Job Details: 07/16/2018
Arrived on site. Check for agitator issues. Found agitator completely off of wash plate. Found nothing broken on agitator or wash plate. Reposition agitator and installed bolt. Ran diagnostic test, all functions tested OK. No leaks present. Job complete
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/16/2018
Model DU811SWPU3, Arrived on call for dishwasher not draining, installed drain hose due to missing check valve and pump motor due to still not draining had a-lot of buildup in the pump so replaced pump and still not draining, then took apart separator and found that separator had a-lot of buildup and ball was damaged and seal would not seal on separator so replaced ball and separator and tested and know unit is draining, call complete, no leaks after repair, call complete.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/16/2018
Model DU811SWPU3, Arrived on call for dishwasher not draining, installed drain hose due to missing check valve and pump motor due to still not draining had a-lot of buildup in the pump so replaced pump and still not draining, then took apart separator and found that separator had a-lot of buildup and ball was damaged and seal would not seal on separator so replaced ball and separator and tested and know unit is draining, call complete, no leaks after repair, call complete.
Near Blanco, TX 78606
Connor M.
Job Details: 07/16/2018
Arrived on site to test unit for meat in freezer getting frost bitten. Found customer storing pieces of meat wrapped in tin foil for long periods of time. Informed customer that to avoid frost bite food must be in sealable bags. Unit working properly. No leaks deteced
Near Killeen, TX 76543
Arthur B.
Job Details: 07/16/2018
WRB322DMBB00 (Bottom Mount Refrigerator) -
Near Georgetown, TX 78628
Thomas L.
Job Details: 07/16/2018
Arrived on site for no operation. Found bound motor. Replaced and tested. Dryer and it’s venting is clean Belt $30.37 Motor assembly $155.78 Work$169.99 Sub$
Near Austin, TX 78729
Cliff
Job Details: 07/16/2018
Whirlpool washer WFW92HEFW0. Arrived on site to diagnose a washing machine that is making unusual noises during the spin cycle. Tested unit and found a wire from a piece of clothing has gone through the basket and got caught in the air vent for the washer. Removed the wire and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78704
Robert
Job Details: 07/16/2018
KBFS25EWMS10 Arrived on job for complaints go no ice cubes. Found the icemaker not calling for water. Replaced icemaker and test.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/16/2018
MVWB855DC2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer making rattling noises when using. Hand spun inner basket and could hear gearcase grinding. Removed defective gearcase and installed new replacement. Reassembled and ran test 052. Unit completed successfully. Unit now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.
Near Spring Branch, TX 78070
Connor M.
Job Details: 07/16/2018
MDB7749AWM2 maytag dishwasher Arrived on site to install parts for repair. Installed control and console. Unit working properly, no leaks detected.
Near Spring Branch, TX 78070
Connor M.
Job Details: 07/16/2018
WFE320M0ES1 whirlpool range Arrived on site to test unit for rr burner stuck in since purchase. Diagnosed bad infinite switch. Replaced and tested unit. Unit working properly.
Near Austin, TX 78703
Luis
Job Details: 07/16/2018
Ice machine-installed updated water valve
Near Austin, TX 78703
Luis
Job Details: 07/16/2018
Refrigerator-adjusted freezer door,leveled refrigerator powered on humidity control
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/16/2018
Model WRF535SWHZ00, Arrived on call for ice maker not making ice found ice-maker finger bent due to screw lodged in it, has 120 ac volts to ice maker but will not cycle, unit will need ice maker, cycled ice maker and it filled with water, customer to dump first batch of ice and then use from then on, customer to allow for 24-48 hours for proper ice production, no water leaks after repair, call complete.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/16/2018
Model WRF535SWHZ00, Arrived on call for ice maker not making ice found ice-maker finger bent due to screw lodged in it, has 120 ac volts to ice maker but will not cycle, unit will need ice maker, cycled ice maker and it filled with water, customer to dump first batch of ice and then use from then on, customer to allow for 24-48 hours for proper ice production, no water leaks after repair, call complete.
Near Fort Hood, TX 76544
Arthur B.
Job Details: 07/16/2018
NED4655EW1 (Dryer) - Arrived onsite for customer complaint of dryer not heating but tumbling. Checked incoming voltage and found only 120v between L1/L3. Found breaker pole was tripped on one side. Flipped and reset breaker. Tested unit. Unit now heats and tumbles as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near New Braunfels, TX 78132
Connor M.
Job Details: 07/16/2018
MED5500FW0 maytag dryer Arrived on site to test unit for noth working. Fiund belt came off pulley. Corrected issue and tested unit unit working properly. Instruct on proper venting and fire hazrad.
Near Liberty Hill, TX 78642
Lou
Job Details: 07/16/2018
arrived on site to inspect oven glass broken. Upon further inspection, I found that the door inner glass had shattered and needed to be replaced. I vacuumed the remaining pieces of glass from the door and installed a new inner glass piece. Tested the unit and unit operates as designed. Job completed.
Near Liberty Hill, TX 78642
Lou
Job Details: 07/16/2018
arrived on site to install previously diagnosed and ordered part. I used my heat gun to shape the door gasket and I removed and replaced the RC door gasket due to the original being torn. I tested the unit and the unit operated as designed. No water leaks observed during service. Job completed.
Near Round Rock, TX 78681
Scott
Job Details: 07/16/2018
Arrived on site for chirping noise during wash cycle .ran diagnostics cycle , no error codes . Unit ran wash test normal . During high spin got a small chirp out of unit . Found washer just needed to be adjusted on pedestal. No water leaks detected at time of service . Job complete .
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/16/2018
Model WRT519SZDM02, Arrived on apartment 1327 , replaced freezer door due to ice buildup in door, customer to let unit run and see if issue returns, door gaskets are all sealing and were inside liner meets outer cabinet on both sections has been sealed, no water leaks at time of call, call complete
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/16/2018
Model WRT519SZDM02, Arrived on apartment 1327 , replaced freezer door due to ice buildup in door, customer to let unit run and see if issue returns, door gaskets are all sealing and were inside liner meets outer cabinet on both sections has been sealed, no water leaks at time of call, call complete
Near Georgetown, TX 78633
Thomas L.
Job Details: 07/16/2018
No cool
Near Austin, TX 78735
Brandon
Job Details: 07/16/2018
Arrived on site for dryer drum not turning when customer hits start button, found bad start windings on motor, I replaced the motor, unit tested good. Vent was clear at time of service.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 07/16/2018
REX4634KQ1(Dryer) - Arrived onsite for customer complaint of dryer not tumbling but heating. Removed bulkhead and found belt and pulley had broke. Removed broken parts and installed new replacements. Clean out cabinet with shopvac. Reassembled. Tested unit. Unit now heats and tumbles as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Austin, TX 78746
Luis
Job Details: 07/16/2018
Refrigerator-installed updated icemaker assembly
Near Round Rock, TX 78665
Scott
Job Details: 07/16/2018
Arrived for poor washing performance . Ran diagnostics no error codes . Ran diagnostics wash cycle normally . Customer is still not using any rinse aid .again went over the way the washer functions and the importance of rinse aid . Called tech line .sr # 7722465458. No water leaks detected at time of service . Job complete .
Near New Braunfels, TX 78132
Connor M.
Job Details: 07/16/2018
WCG97US6DS00 whirlpool cooktop Arrived on site to test unit for right front buner issue. Fiund ignition working properly. Adjusted flame to proper flow. All other burners working fine.
Near New Braunfels, TX 78130
Connor M.
Job Details: 07/16/2018
WMH31017FB0 whirlpool oven Arrived on site to test unit for light issue. Found over the range light bunrt out. Replaced and tested. Unit working properly. Tech to cover cost of bulb.
Near Georgetown, TX 78633
Thomas L.
Job Details: 07/16/2018
Arrived on site for frosting in freezer. Found frost on freezer cooling. Found poor fitting/formed top right cabinet corner. Tried to correct but metal wound not reshape. Notified Joel at manufacturer technical assistance line. Please see all pictures. No water is hooked up to this garage unit.SR # is 7722464366
Near Hutto, TX 78634
Nathaniel B.
Job Details: 07/16/2018
Model WRV986FDEM00, Arrived on call for left door not closing properly, previously found left fresh food door warped and mullion warped, replaced left fresh food door and mullion and checked operation and know left door is closing properly, call complete. No water leaks at time of call.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 07/16/2018
Model WRV986FDEM00, Arrived on call for left door not closing properly, previously found left fresh food door warped and mullion warped, replaced left fresh food door and mullion and checked operation and know left door is closing properly, call complete. No water leaks at time of call.
Near Kempner, TX 76539
Arthur B.
Job Details: 07/16/2018
WED4800BQ0 (Dryer) - Arrived onsite for customer complaint of dryer not heating but tumbling. When arrived, customer had already took back off unit. Found thermal fuse,cycling thermostat faulty. Also found element had grounded out as well. Removed element, cycling thermostat and fuse and installed new replacements. Reassembled and tested. Dryer not heats and tumbles as intended. No water other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Georgetown, TX 78628
Cliff
Job Details: 07/16/2018
Whirlpool dishwasher WDF520PADM7. Arrived on site to diagnose a dishwasher that is not drying. Tested unit and found no mechanical failures with dishwasher at this time. Heating system and all functions are working properly. Advised homeowner on best cycles and options to use for best performance. No repairs are needed at this time and no leaks were found at time of service.
Near New Braunfels, TX 78130
Connor M.
Job Details: 07/16/2018
WOC54EC0AS04 whirlpool oven Arrived on site to inspect unit for damage. Found both door handles severly scratched, console has scratches and microwave door is stained and pitted. Ordering all parts for return. Approval needed by selina per attention notes.
Near Georgetown, TX 78633
Thomas L.
Job Details: 07/16/2018
Arrived on site for no cool condition. Compressor started then tripped the overload. Replaced start device and capacitor. Compressor started correctly. All water connections were dry. Left icemaker in off position. All water connections were dry.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 07/16/2018
WRF555SDHV01 (French Door Refrigerator) - Arrived onsite for customer complaint of french door refrigerator mullion came off holding bracket. Found door mullion came off top bracket holder off door. Was able to reinstall and could hear a click to verify it was fully seated. Pulled on mullion and found mullion secured. No other uses found. All water connections were dry at time of service.
Near Nolanville, TX 76559
Mike G.
Job Details: 07/16/2018
WRX988SIBM01, Arrived on site for unit not making ice checked unit and found that icemaker is bad replaced ice maker and tested unit and all test pass unit chedked fine at this time.... checked unit for water leaks and no leaks found at time of srv
Near Nolanville, TX 76559
Mike G.
Job Details: 07/16/2018
WRX988SIBM01, Arrived on site for unit not making ice checked unit and found that icemaker is bad replaced ice maker and tested unit and all test pass unit chedked fine at this time.... checked unit for water leaks and no leaks found at time of srv
Near Kyle, TX 78640
Brandon
Job Details: 07/16/2018
Arrived on site for washer having a small leak, I removed the top panel and bottom panel, found no leaks coming from fill valves, dispenser, bellow, or pump, found main tub hose was pinched by the clamp, I adjust the hose and installed the clamp properly, unit tested good. Water lines were dry at time of service.
Near Round Rock, TX 78681
Nathaniel B.
Job Details: 07/14/2018
Model KRFC704FPS00, Arrived on call for unit has power to main board per previous tech but nothing is powering on, checked ac volts to the main control and has 120 ac volts installed main control and between fresh food door control and still nothing powering on in the unit, went to Orion board and has 120 ac in and out of the Orion board but no dc out of the Orion board, had a Orion board for testing on my truck that was used for testing, only used p1, p4 and p6 connections and ounce i reconnected power the dispenser display came on, will need Orion board for repair, will reschedule for 7/18/18
Near Round Rock, TX 78681
Nathaniel B.
Job Details: 07/14/2018
Model KRFC704FPS00, Arrived on call for unit has power to main board per previous tech but nothing is powering on, checked ac volts to the main control and has 120 ac volts installed main control and between fresh food door control and still nothing powering on in the unit, went to Orion board and has 120 ac in and out of the Orion board but no dc out of the Orion board, had a Orion board for testing on my truck that was used for testing, only used p1, p4 and p6 connections and ounce i reconnected power the dispenser display came on, will need Orion board for repair, will reschedule for 7/18/18
Near Round Rock, TX 78681
Nathaniel B.
Job Details: 07/14/2018
Model WDF520PADM7, Arrived on call for dishwasher not washing dishes, previous tech diag. Unit and found that pump motor was running but not spraying water, will need pump motor assem, installed pump motor assem. And checked operation and all checks good, no water leaks after repair, call complete. 4-3 which is error for motor not running, 7-1 which is a no heat error, checked heat cycle and is pulling 8.5 amps on black wire when in heat cycle, heater is working, also gave customer instruction on soap and rinse aid use and to run hot water at the sink before starting dishwasher. No water leaks after repair, call complete.
Near Round Rock, TX 78681
Nathaniel B.
Job Details: 07/14/2018
Model WDF520PADM7, Arrived on call for dishwasher not washing dishes, previous tech diag. Unit and found that pump motor was running but not spraying water, will need pump motor assem, installed pump motor assem. And checked operation and all checks good, no water leaks after repair, call complete. 4-3 which is error for motor not running, 7-1 which is a no heat error, checked heat cycle and is pulling 8.5 amps on black wire when in heat cycle, heater is working, also gave customer instruction on soap and rinse aid use and to run hot water at the sink before starting dishwasher. No water leaks after repair, call complete.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/14/2018
Model MDB7749SBM2, Arrived on call for upper spray arm fell off, found that spinner fell off found that feed tub were spinner connects is damaged , will need tube feed also found control panel is broken and will mot stay on on the left side will need ss control panel., will reschedule for 7/20/18
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/14/2018
Model MDB7749SBM2, Arrived on call for upper spray arm fell off, found that spinner fell off found that feed tub were spinner connects is damaged , will need tube feed also found control panel is broken and will mot stay on on the left side will need ss control panel., will reschedule for 7/20/18
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/14/2018
Model MEDB765FC0, Arrived on call for dryer drum and bulkhead warped and allowing clothing and what not to get caught between the drum and bulk head, installed dryer drum and bulkhead and tested and all checks good, call complete.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/14/2018
Model MEDB765FC0, Arrived on call for dryer drum and bulkhead warped and allowing clothing and what not to get caught between the drum and bulk head, installed dryer drum and bulkhead and tested and all checks good, call complete.
Near Austin, TX 78741
Robert
Job Details: 07/14/2018
KRFF300ESS01 Arrived on job to replace damper. After replacement of parts noise level now normal. No leaks detected at time of service. Job complete
Near Hutto, TX 78634
Nathaniel B.
Job Details: 07/14/2018
Model WRB322DMBM00, Arrived on call for ice-maker has not made ice since the previous tech was made repair, found that freezer inner top of door is warped not making contact with freezer light switch to send power to the ice maker, will order freezer door, did instruct customer door orders will take 6-8 weeks, office will reschedule with customer , taped the freezer light switch down and ice maker cycled on its own and filled with water.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 07/14/2018
Model WRB322DMBM00, Arrived on call for ice-maker has not made ice since the previous tech was made repair, found that freezer inner top of door is warped not making contact with freezer light switch to send power to the ice maker, will order freezer door, did instruct customer door orders will take 6-8 weeks, office will reschedule with customer , taped the freezer light switch down and ice maker cycled on its own and filled with water.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 07/14/2018
WDF520PADM7, Arrived on call for dishwasher door not staying open, found friction pads broken and fell off, replaced friction pads and know door is opening and closing as it should, also found stops coming off the top rack tracks, will order 2 tracks and 2 stops, and will reschedule for 7/18/18, will need to call customer before arriving, customer requests 8-10 appointment., no water leaks at time of call.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 07/14/2018
WDF520PADM7, Arrived on call for dishwasher door not staying open, found friction pads broken and fell off, replaced friction pads and know door is opening and closing as it should, also found stops coming off the top rack tracks, will order 2 tracks and 2 stops, and will reschedule for 7/18/18, will need to call customer before arriving, customer requests 8-10 appointment., no water leaks at time of call.
Near Georgetown, TX 78628
Lou
Job Details: 07/14/2018
arrived on site to inspect dryer making loud noise again. Upon further inspection, I turned the unit on and it was making a loud rattling noise. I removed and replaced the motor and blower wheel and tested the unit and the unit began to make a loud humming noise, but after a few minutes of operation, the unit stopped making a noise and was very quiet. No lint observed during service, job completed.
Near Georgetown, TX 78628
Lou
Job Details: 07/14/2018
arrived on site to inspect oven not heating properly. Upon further inspection, I used my thermal couple and placed it on the center rack in the center of the rack and began testing at standard preheat multiracial @350 degrees. My readings were 293, 394, 336, 404 and 334 for an average of 352 degrees. I instructed the customer the press bake 350 degrees and hit start two times to preheat on standard preheat mode and then wait an additional 20-30 mins after the initial preheat beep and place the food on the center rack and begin to cook. I quoted the customer DW100 99.99 for service/diagnostics fee and WO100 $50 for a second appliance fee and with tax the total was $162.36. This ticket was totaled under the service call for the dishwasher 192605. Job completed.
Near , TX 78617
Connor M.
Job Details: 07/13/2018
WRS325FDAW04 whirlpool refrigerator Arrived on site to test unit for not cooling. Found all fans running and compressor on. Compressor has failed completely. Running very hot. Will need to replace compressor. Customer not available until 7/20 and is hoping for service that day by cm only iff possible. Office to schedule directly.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 07/13/2018
Model ASI2175GRS00, Arrived on call for ice maker not making ice, found ice in ice maker mold but did not eject the ice and no ice at all has been ejected from ice maker mold, jumped t-h on ice maker and ice maker cycled and filled with water, unit will need ice maker , replaced ice maker and it cycled and filled with water on its own, customer to dump first batch of ice and then use from then on, also customer to allow for 24-48 hours for proper ice production, no water leaks at time of call, call complete.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 07/13/2018
Model ASI2175GRS00, Arrived on call for ice maker not making ice, found ice in ice maker mold but did not eject the ice and no ice at all has been ejected from ice maker mold, jumped t-h on ice maker and ice maker cycled and filled with water, unit will need ice maker , replaced ice maker and it cycled and filled with water on its own, customer to dump first batch of ice and then use from then on, also customer to allow for 24-48 hours for proper ice production, no water leaks at time of call, call complete.
Near Wimberley, TX 78676
Robert
Job Details: 07/13/2018
GHW9300PW4 Arrived on job for complaints of F06 code . Check wire from motor to MCU and MCU to Control all good. Replaced MCU and test operation normal. No leaks detected at time of service
Near Killeen, TX 76542
Arthur B.
Job Details: 07/13/2018
MHWZ600TB02 (Front Load Washer) - Arrived onsite for customer complaint of front load washer not agitating. Ran diagnostics and found error code F01 (CCU Error). Removed top and removed defective control. Installed new replacement. Reassembled and tested. Found unit now fills,agitates,drain and spins as intended. Customer also concerned of start button popped out as well. Advised start button works at this time and is caused from hitting button too hard. This is considered a cosmetic issue and AHS will not cover. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78746
Connor M.
Job Details: 07/13/2018
KODE507EWH02 kitchenaid oven File number-7722457993 arrived on site to test unit for temp too low in upper oven. Found unit would take over an hour to get to 325. Confirmed proper voltage. Comtacted techline and was told to replace ui and control. Unit also got new sensor that comes with ui. Unit working properly.
Near Leander, TX 78641
Lou
Job Details: 07/13/2018
arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I placed the unit in diagnostics and tested. The unit did not show any error codes, so I continued with testing. The unit operated as designed and no error codes at the end of testing. I instructed the customer to turn their tap water on until it got extremely hot then turn the unit on in order to allow the hot water to go directly into the unit. Also, I instructed the customer to use a liquid or liquid gel and only use two teaspoons and continue to use rinse aid. No water leaks observed during service. Job completed.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/13/2018
WDF520PADM3 (Dishwasher) - Arrived onsite for customer complaint of dishwasher leaking when in use. Tested unit. Found leaking from LH side. Found LH side of door seal was not properly attached to tub. Corrected issue and retested. Found no leaks when dishwasher is in use. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/13/2018
WFE530C0ES0 (Freestanding Range) - Arrived onsite for customer complaint of handle on oven door came off and glass loose. Was able to reassembled door and tighten screws. Used blue loctite on handle screws. Opened and closed door. No other issues found.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/13/2018
Model MVWX655DW1, Arrived on call for dispenser drawer is rusting again already, called whirlpool tech line and talked to andrew, incoming hot water temp is 154 degrees, per whirlpool hot water temp is way to high, customer to adjust hot water temp to no greater than 120 degrees this will create a chemical reaction with the soap that will cause the metal on drawer to rust, per whirlpool tech line to replace the dispenser drawer found no rusting in water valve housing just on the drawer metal, file number 7722457518, no water leaks at time of call, call complete.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/13/2018
Model MVWX655DW1, Arrived on call for dispenser drawer is rusting again already, called whirlpool tech line and talked to andrew, incoming hot water temp is 154 degrees, per whirlpool hot water temp is way to high, customer to adjust hot water temp to no greater than 120 degrees this will create a chemical reaction with the soap that will cause the metal on drawer to rust, per whirlpool tech line to replace the dispenser drawer found no rusting in water valve housing just on the drawer metal, file number 7722457518, no water leaks at time of call, call complete.
Near Austin, TX 78730
Paul
Job Details: 07/13/2018
Whirlpool Oven Model GBD307PDS6. Arrived onsite for the oven displaying an F2E6 error. I checked the ribbon cable between the control panel,and the main control. The error returns after pressing the off buttons. I replaced the control panel and pressed the off buttons and the error didn’t return. Call complete.
Near Austin, TX 78737
Diego G.
Job Details: 07/13/2018
Arrived on site. Check for leaking issues. Found drain clogged allowing water to accumulate in freezer. Will need P-trap drain to repair unit. Part is covered under Special Project S38253. Labor Rf390 189.99 plus tax. Installed P-trap and thawed out drain. All functions tested OK. Collected $205.66. No leaks present. Job complete
Near Austin, TX 78737
Diego G.
Job Details: 07/13/2018
Arrived on site. Check for leaking issues. Found drain clogged allowing water to accumulate in freezer. Will need P-trap drain to repair unit. Part is covered under Special Project S38253. Labor Rf390 189.99 plus tax. Installed P-trap and thawed out drain. All functions tested OK. Collected $205.66. No leaks present. Job complete
Near Austin, TX 78737
Diego G.
Job Details: 07/13/2018
Arrived on site. Check for leaking issues. Found drain clogged allowing water to accumulate in freezer. Will need P-trap drain to repair unit. Part is covered under Special Project S38253. Labor Rf390 189.99 plus tax. Installed P-trap and thawed out drain. All functions tested OK. Collected $205.66. No leaks present. Job complete
Near Killeen, TX 76549
Arthur B.
Job Details: 07/13/2018
WRS325SDHZ00 (SxS Refrigerator) - Arrived onsite for customer complaint of no cool issue on SxS refrigerator. Removed evaporator cover and found evaporator all up again. Removed all frost using steamer and heat gun. Removed harness and installed new replacement along with control in rear. Tested unit. Found good air flow and frost pattern from evaporator. Advised customer to wait 12hrs before unit temperatures settle. All water connections were dry at time of service.
Near Austin, TX 78746
Connor M.
Job Details: 07/13/2018
KDTE234GPS0 kitchenaid dishwasher Arrived on site to test unit for upper rack issue. Found thrid rack tracks broken. Will need to replace both. Also noting that upper rack is rubbing side of gasket due to lack of space in cavity. Unit is leaning forward 3 inches which could allow water to leak out. Trim above unit is too low and needs to be removed. Made customer aware of this issue. Scheduled for wed 7/18
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/13/2018
Model MVWX655DW1, Arrived on call for washer has no power, installed main control due to no response from machine control and then ran auto test and all checked good, no error codes after auto test was ran, call complete, no water leaks after repair.
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/13/2018
Model MVWX655DW1, Arrived on call for washer has no power, installed main control due to no response from machine control and then ran auto test and all checked good, no error codes after auto test was ran, call complete, no water leaks after repair.
Near Canyon Lake, TX 78133
Robert
Job Details: 07/13/2018
WED4815EW1 Arrived on job for complaints of not starting. Found thermal fuse open replaced fuse and test air flow ant temperature. Operation normal
Near Round Rock, TX 78681
Cliff
Job Details: 07/13/2018
Kitchenaid ice machine KUIX305ESS1. Arrived on site to diagnose a ice machine that is producing thin ice. Tested unit and found water valve not passing proper volume of water. Also noted that the water level sensor in pump not registering in diagnostics. Replaced valve and pump and tested unit. Found all is working properly at this time. No leaks were found at the time of service.
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/13/2018
Model WRF767SDEM01, Arrived on call for ice on left side of inner freezer, today installed adapter and sealer gum, customer to allow for 24-48 hours and see if issue returns, no water leaks at time of call, call complete.
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/13/2018
Model WRF767SDEM01, Arrived on call for ice on left side of inner freezer, today installed adapter and sealer gum, customer to allow for 24-48 hours and see if issue returns, no water leaks at time of call, call complete.
Near Austin, TX 78717
Lou
Job Details: 07/13/2018
arrived on site to inspect venthood fan falling. Upon further inspection, I found that when the venthood fan is on high it sucks the filter up into it due to the oil build up the filter. Also, I found that the c-clip it missing from the motor shaft. I did not have one so I went to The Home Depot and purchased some and returned to the home and placed a c-clip on the unit and tested. The unit tested good. I advised the customer that the filter would need to be cleaned and demonstrated the effect it has when the fan is on high with the filter the way it is and then the fan sucks the filter up into it. Also advised the customer that with the oil/grease buildup on the filter, if he has a high flame and the venthood on high, the fan could suck the flame up into the oils on the filter and melt the fan. Advised the customer to purchase a charcoal filter that will last longer. Job completed.
Near Austin, TX 78702
Connor M.
Job Details: 07/13/2018
MHW6000XW0 maytag washer Arrived on site to test unit for not starting cycle. Found f6e1 error indicating mcu failure. Confirmed mcu not sending voltage to motor. Quoted customer for repair, they declined and will be doing it themselves. Did mot service. No leaks detected.
Near Austin, TX 78702
Connor M.
Job Details: 07/13/2018
MHW8200FC0 maytag washer Arrived on site to test unit for door not closing. Found failed latch. Replaced and tested unit. Unit working properly, no leaks detected.
Near Lampasas, TX 76550
Arthur B.
Job Details: 07/13/2018
WTW4816FW0 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not locking to start washer. Removed console and found pin to lock not fully seated. Removed door lock and installed new replacement. Reassembled. Calibrated unit. Unit calibrated successfully. Tested unit. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/13/2018
Model ED20TQXFW05, Arrived on call for water dispenser dripping, called whirlpools tech line and talked to t-bore, file number 77224544717, checked fitting at bottom of door and water line connections at valve and are all good, dispenser is still dripping, will replace water valve, installed water valve and tested and no leaks at dispenser after repair, call complete.
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/13/2018
Model ED20TQXFW05, Arrived on call for water dispenser dripping, called whirlpools tech line and talked to t-bore, file number 77224544717, checked fitting at bottom of door and water line connections at valve and are all good, dispenser is still dripping, will replace water valve, installed water valve and tested and no leaks at dispenser after repair, call complete.
Near Austin, TX 78701
Connor M.
Job Details: 07/13/2018
MHW8200FC0 maytag washer Arrived on site to test unit for door not closing. Found failed latch. Replaced and tested unit. Unit working properly, no leaks detected.
Near Cedar Park, TX 78613
Lou
Job Details: 07/13/2018
arrived on site to inspect washer with error codes. Upon further inspection, I placed the unit in diagnostics and error codes 9/1 and 5/4 appeared. I erased the error codes and began diagnostics and during the drain cycle, the unit drained for several minutes before it finally shut off and showed error code 9/1 (long drain) again. I used my wet vac and emptied the remaining water through the drain pump and removed the drain filter and found a large amount of debris wrapped around several Bobbie pins. There was a large amount of rust inside the filter from the pins and I found some broken plastic pieces as well. To keep from having a call back, I removed and replaced the drain pump and tested the unit. Unit operated as designed. No water leaks observed during service and photos were taken of before and after service work. Job completed.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 07/13/2018
DU915PWSS0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher making whining noises and leaving dishes dirty. Tested unit and found sump motor no pumping water. Removed sump n motor and installed new replacement. Reassembled and tested unit. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78749
Diego G.
Job Details: 07/13/2018
Arrived on site. Checked for gasket issues. Found torn gasket on the refrigerator door. Replace gasket and heated to cabinet, all functions tested OK. No leaks present. Job complete
Near Austin, TX 78749
Diego G.
Job Details: 07/13/2018
Arrived on site. Checked for gasket issues. Found torn gasket on the refrigerator door. Replace gasket and heated to cabinet, all functions tested OK. No leaks present. Job complete