Service History 1051

Near Manor, TX 78653
Nathaniel B.
Job Details: 07/19/2018
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/19/2018
Near Austin, TX 78759
Scott
Job Details: 07/19/2018
Arrived on site for rattling noise . Found diffuser was making the noise . Replaced part , tested unit . All is quite now . Nomwater leaks detected at time of service . Job complete . IKEA fridge .
Near Bee Cave, TX 78738
Brandon
Job Details: 07/19/2018
Arrived on site for customer complaint of oven being hot on bottom/below the oven. This is a wall oven with the vent that comes out of the bottom, I showed customer where it vents, and explained to them that this is normal operation. Tested good.
Near Leander, TX 78641
Thomas L.
Job Details: 07/19/2018
Arrived on site for no cool condition in fresh food section. Found low capacity compressor and leaking evaporator. Replaced and unit now frosting properly. There is no water hooked up to this unit.
Near Manor, TX 78653
Joseph C.
Job Details: 07/19/2018
WFE525S0HB0 Arrived on site for “oven door not aligned” complaint. Inspected unit and found door hinges bent. Removed and replaced door hinges. Unit checks good.
Near Cedar Park, TX 78613
Lou
Job Details: 07/19/2018
arrived on site to inspect microwave door handle broken and door glass broken. Upon further inspection, I found that the outer glass of the door had been pushed in and the handle bottom mount was broken from inside. Also, I found that the cover is broken in several places. I quoted the customer MW160 $159.99 for diagnostic/labor fee and $207.73 for the cost of the microwave door for a total including tax of $398.06. The customer advised that they would like to search the Internet for a door and install themselves. I advised the customer that my quote is good for 30 days and they agreed to pay the service/diagnostics fee of $108.24 for today. The remaining balance, should they choose to go forward with the repair is $289.82.
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/19/2018
Model KSCS25INSS01, Arrivd on call for icemaker not making ice, found ice maker mold had no i e in it upon arrival,, jumped black/white to blue/yellow at reciever board and ivemaker cycled but mold heater did not heat but ice maker did fill with water, will need optic boards and ice maker Control 183.04, icemaker 164.45, svc/labor rf360 199.99 which = 547.48 plus tax 45.17 which =592.65, customer declined est. and would only like to pay service fee. Collected service fee 108.24 after tax.
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/19/2018
Model KSCS25INSS01, Arrivd on call for icemaker not making ice, found ice maker mold had no i e in it upon arrival,, jumped black/white to blue/yellow at reciever board and ivemaker cycled but mold heater did not heat but ice maker did fill with water, will need optic boards and ice maker Control 183.04, icemaker 164.45, svc/labor rf360 199.99 which = 547.48 plus tax 45.17 which =592.65, customer declined est. and would only like to pay service fee. Collected service fee 108.24 after tax.
Near Austin, TX 78753
Scott
Job Details: 07/19/2018
Arrive on site for upper fresh food freezing . Found defuser door had broken and staying open . Replaced part and tested ,all checked good . No water leaks detected at time of service . Job complete .
Near Killeen, TX 76543
Arthur B.
Job Details: 07/19/2018
WRB322DMBB00 (Bottom Mount Refrigerator) - Arrived onsite for customer complaint of bottom mint refrigerator not making ice after new replacement. Checked icemaker and found piece of ice stuck on glide. Removed the piece of ice that was stuck and observed ice maker harvesting. Icemaker then called for water. Icemaker now works as intended. All water connections were dry at time of service.
Near Buda, TX 78610
Robert
Job Details: 07/19/2018
MVWB835DW3 Arrived on job for complaints of water not correct. Ran codes and got code for valve temperature. Valve sent not correct updated model number serial was correct.
Near Austin, TX 78735
Brandon
Job Details: 07/19/2018
Arrived on site for dryer not coming on at all, found 120v coming in on L1 and no voltage on L2. I checked power cord for continuity, cord tested good, instructed customer to call an electrician.
Near Killeen, TX 76543
Arthur B.
Job Details: 07/19/2018
WED5600XW1 (Dryer) - Arrived onsite for customer complaint of dryer not starting and making clicking noise. Tested unit voltage and found unit is getting 240V. Found also thermal is faulty. Removed and replaced thermal fuse. Reassembled. Tested unit. Unit now starts and heats as intended. Element not grounded. No other issues found. Dryer vent and lint trap was clean at time of service.
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/19/2018
Model KMBP100ESS01, Autho. KFLGR00EPL1, arrived on call when using popcorn setting after 45 seconds noticed a fire from inner top of microwave from wave guide plate, removed wave guide plate and saw no damage to inner channel of wave guide, will order 2 wave guide plates, will reschedule for 7/24/18
Near Manor, TX 78653
Nathaniel B.
Job Details: 07/19/2018
Model KMBP100ESS01, Autho. KFLGR00EPL1, arrived on call when using popcorn setting after 45 seconds noticed a fire from inner top of microwave from wave guide plate, removed wave guide plate and saw no damage to inner channel of wave guide, will order 2 wave guide plates, will reschedule for 7/24/18
Near Austin, TX 78737
Brandon
Job Details: 07/19/2018
Arrived on site for customer complaint about condensation on mullion, found energy saver was turned on and therefore not activating mullion heater. I put unit into diagnostic mode to test mullion heater, unit tested good. Instructed customer to turn energy saver off and mullion heater would activate. No leaks at time of service.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/18/2018
Model ED22PWXBW00, Arrived on call for unit not cooling properly, installed sealed system parts per previous techs diag., installed parts and recharged system with 3.2 ounces and is getting good heat exchange on the discharge line and amp draw on compresor is 1.6 amps and coming down, customer to allow for 24-48 hours for proper cooling, unit is in garage not connected to water, call complete.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/18/2018
Model ED22PWXBW00, Arrived on call for unit not cooling properly, installed sealed system parts per previous techs diag., installed parts and recharged system with 3.2 ounces and is getting good heat exchange on the discharge line and amp draw on compresor is 1.6 amps and coming down, customer to allow for 24-48 hours for proper cooling, unit is in garage not connected to water, call complete.
Near Round Rock, TX 78664
Chase
Job Details: 07/18/2018
WDT720PADM arrived on site and replaced user interface control on dishwasher. Ran test cycle, And all functions of dishwasher check good. No water leaks present after repairs
Near , TX 78617
Robert
Job Details: 07/18/2018
MVWB765FW0 Arrived on job for complaints of not filling with water. Found inlet valve not working solenoid not moving. Replaced housing and test. No leaks detected at and operation normal.
Near Georgetown, TX 78628
Lou
Job Details: 07/18/2018
arrived on site to inspect refrigerator freezer ice maker not working. Upon further inspection, I found that the fc ice maker is cycling, but it's not dispensing water. I checked voltage at the dual valve and found it was producing 85 volts. I ohmed the valve and it showed to be fine. I am ordering an ice maker, dual valve and water valve and scheduled return service for 07/24/18. No ice buildup found in the unit and no water leaks observed during service.
Near Round Rock, TX 78665
Joseph C.
Job Details: 07/18/2018
WTW8500DC4 Arrived on site for “no cold water” complaint. Inspected unit and found cold water valve solenoid defective. Ordering new. On return visit, will replace control and valve. No leaks detected, at time of service. Return for repairs on 07/24.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/18/2018
WED92HEFW1 (Dryer) - Arrived onsite for customer complaint of dryer making grinding noises when tumbling. Found lower RH corner rear of cabinet is dented in causing noise. Unit will need new cabinet. Customer advised she will have unit exchanged at Lowe’s. No further repair done. Dryer vent and lint trap clean of lint at time of service.
Near Georgetown, TX 78626
Lou
Job Details: 07/18/2018
arrived on site to inspect washer not working and showing error codes. Upon further inspection, I placed the unit in diagnostics and checked for error codes and received 9/1 and 5/4. I erased the error codes and continued with diagnostics. The tests good; however, the drain pump was having a difficult time draining the water and the unit stopped after a long drain and showed error code 9/1 again. I gained access to the drain pump and removed the filter housing and found a large amount of debris that was clogging the drain pump/filter. I Ada used the customer of my findings and removed the debris and replaced the filter and tested the unit. The unit operated as designed. No water leaks observed; obtained several photos of drain pump, drain tube at the drain pipe, and drain tube at the back of the unit. Upon arrival, I found that the drain tube was not tied down at the drain pipe so I used a zip tie and strapped it to the water hose to keep it from coming out of the drain pipe. Job compl
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/18/2018
Model WTW8500DC3, Arrived on call for lf error code which is long fill error, checked for error codes and got f3 e2 which is inlet water temp fault, f8 e1 which is long fill error, f0 e3 which is over load error, f0 e4 which is spin limited by water temp, found that water temp sensor on valve is bad, replaced valve/housing and instructed customer on loading and soap usage, load size is 5-6 pairs of jeans max and as for comforters nothing larger than a thin twin and must spread clothing evenly all the way around and keep center wash plate open and for soap go to liquid do not use the pods it is to much soap, liquid only use to the number 1 on the soap bottle cup and poor it in the dispenser tray, no water leaks at time of call, also found that cold water shut off is bad with it all the way open has less than 30 psi water pressure, customer to contact a plumber. Call complete.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/18/2018
Model WTW8500DC3, Arrived on call for lf error code which is long fill error, checked for error codes and got f3 e2 which is inlet water temp fault, f8 e1 which is long fill error, f0 e3 which is over load error, f0 e4 which is spin limited by water temp, found that water temp sensor on valve is bad, replaced valve/housing and instructed customer on loading and soap usage, load size is 5-6 pairs of jeans max and as for comforters nothing larger than a thin twin and must spread clothing evenly all the way around and keep center wash plate open and for soap go to liquid do not use the pods it is to much soap, liquid only use to the number 1 on the soap bottle cup and poor it in the dispenser tray, no water leaks at time of call, also found that cold water shut off is bad with it all the way open has less than 30 psi water pressure, customer to contact a plumber. Call complete.
Near New Braunfels, TX 78132
Diego G.
Job Details: 07/18/2018
Arrived on site. Replaced capacitor due to no spin or agitation. Ran diagnostic test, all functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 07/18/2018
Arrived on site. Replaced capacitor due to no spin or agitation. Ran diagnostic test, all functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 07/18/2018
Arrived on site. Replaced capacitor due to no spin or agitation. Ran diagnostic test, all functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 07/18/2018
Arrived on site. Checked for no ice issues. Found faulty module on ice maker. Replace icemaker Assembly and cycle, all functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 07/18/2018
Arrived on site. Checked for no ice issues. Found faulty module on ice maker. Replace icemaker Assembly and cycle, all functions tested OK. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 07/18/2018
Arrived on site. Checked for no ice issues. Found faulty module on ice maker. Replace icemaker Assembly and cycle, all functions tested OK. No leaks present. Job complete
Near Round Rock, TX 78665
Joseph C.
Job Details: 07/18/2018
NED4655EW1 Arrived on site for “dryer making squeaking noises” complaint. Inspected unit and found dirt and sand in blower wheel pre-chamber. Removed debris. Found safety pin stuck in front felt seal. Removed safety pin from front seal. Tested unit. Could not duplicate squeaking noises. All wheels look good. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy. Instructed customer to keep top of unit free from dirt and hair, as theses things can go down filter chute and clog blower wheel components.
Near Austin, TX 78734
Brandon
Job Details: 07/18/2018
Arrived on site for part hanger, I replaced bake igniter and tested unit in front of customer, unit tested good.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/18/2018
Model WFG745H0FS0, Autho. WFDDKFDEPL1, Installed all parts previous tech ordered and know door is closing properly, no gas leaks at time of call, call complete, instructed customer on cleanings for burners.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/18/2018
Model WFG745H0FS0, Autho. WFDDKFDEPL1, Installed all parts previous tech ordered and know door is closing properly, no gas leaks at time of call, call complete, instructed customer on cleanings for burners.
Near Austin, TX 78704
Robert
Job Details: 07/18/2018
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Near Round Rock, TX 78665
Joseph C.
Job Details: 07/18/2018
MVWX700XL1 Arrived on site for “unit not agitating or washing clothes” complaint. Per previous inspection, removed and replaced washplate. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78748
Kevin
Job Details: 07/18/2018
Arrived on site and found brown rust like particulate blocking water flow through dispenser, took 1 picture. After replacing water valve and filter housing water dispenser pressure has returned. Spoke with techline 772249110. No water leaks from connections at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 07/18/2018
arrived on site to inspect dryer not working. Upon further inspection, I found that the unit powers up, but does nothing after turning on the power. I ohmed the thermal fuse and found it to be open. I quoted the customer $25.40 for the fuse and DR560 $179.99 for diagnostic/labor fee. The total including tax of $16.94 was $222.33. The customer agreed to the repair and I removed and replaced the thermal fuse and tested the unit. Unit operated as designed. I vacuumed out most of the lint that was found inside the unit and verified ohms at the cutoff and element. No lint observed at end of service. Job completed.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/18/2018
Model WDT720PADM2, Autho. WFL3300EPL1, arrived on call for dishwasher leaking at door, found no error codes, ran unit and found customer is over soaping the unit, ran and drained unit to suds gone and no leaks from front or under bottom of dishwasher, customer not to use soap packs they are to much soap, customer to use liquid and start with 1 table spoon of liquid only in main wash cup on dispenser and rinse aid set to 1 and if still sudsing reduce soap to 1 tea spoon, also must run hot water at sink before starting dishwasher, no water leaks at time of call, call complete.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/18/2018
Model WDT720PADM2, Autho. WFL3300EPL1, arrived on call for dishwasher leaking at door, found no error codes, ran unit and found customer is over soaping the unit, ran and drained unit to suds gone and no leaks from front or under bottom of dishwasher, customer not to use soap packs they are to much soap, customer to use liquid and start with 1 table spoon of liquid only in main wash cup on dispenser and rinse aid set to 1 and if still sudsing reduce soap to 1 tea spoon, also must run hot water at sink before starting dishwasher, no water leaks at time of call, call complete.
Near Kempner, TX 76539
Arthur B.
Job Details: 07/18/2018
UMC5200BAS (Wall Mounted Microwave) - Arrived onsite for customer complaint complaint of wall mount microwave not powering on. Removed cabinet wrapper and found fuse shorted. Installed fuse and tested. Found magnetron made loud noise and fuse blown. Unit will need new magnetron,capacitor and diode to complete repair. R/S for Tuesday 7/24. Reinstalled and left unit unplugged.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/18/2018
Model MGR8674AB0, Arrived on call for oven clicks but will not ignite, and back left burner will not work, found that actual complaint is that front right burner not igniting, found buildup around the igniter and burner of the right front burner cleaned around the right front igniter and right front burner is lighting every time, for oven not lighting complaint it will not light intermittently, will need igniter and and updated bake and broil harness install these first and test and just incase needed will order spark module, bake burner , will reschedule for 7/24/18, no gas leaks at time of call.
Near Round Rock, TX 78665
Nathaniel B.
Job Details: 07/18/2018
Model MGR8674AB0, Arrived on call for oven clicks but will not ignite, and back left burner will not work, found that actual complaint is that front right burner not igniting, found buildup around the igniter and burner of the right front burner cleaned around the right front igniter and right front burner is lighting every time, for oven not lighting complaint it will not light intermittently, will need igniter and and updated bake and broil harness install these first and test and just incase needed will order spark module, bake burner , will reschedule for 7/24/18, no gas leaks at time of call.
Near Driftwood, TX 78619
Diego G.
Job Details: 07/18/2018
Arrived on site. Checked for no ice issues. Found bad module on ice maker. Replaced ice maker assembly and tested. All functions tested OK. No leaks present. Job complete
Near Driftwood, TX 78619
Diego G.
Job Details: 07/18/2018
Arrived on site. Checked for no ice issues. Found bad module on ice maker. Replaced ice maker assembly and tested. All functions tested OK. No leaks present. Job complete
Near Driftwood, TX 78619
Diego G.
Job Details: 07/18/2018
Arrived on site. Checked for no ice issues. Found bad module on ice maker. Replaced ice maker assembly and tested. All functions tested OK. No leaks present. Job complete
Near Georgetown, TX 78633
Lou
Job Details: 07/18/2018
arrived on site to inspect oven door damage. Upon further inspection, I found that the door was dented on the right side. I removed and replaced the upper oven door and tested unit. Unit operated as designed. Job completed.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 07/18/2018
ADB1100AWW0 (Dishwasher) - Arrived for customer complaint of of dishwasher not powering on. Checked incoming voltage and found voltage @120v. Removed console and found control had shorted out. Unit will need new control. R/S for Friday 7/20. All water connections were dry at time of service.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 07/18/2018
Model JFX2897DRM02, Arrived on call for frost at the back of the freezer and started to not cool properly but know is at proper temp, customer wants unit checked, found new adapter installed is not sealing completely to back wall of fresh food and is pulling warm air down to freezer which is allowing frost to form in freezer back wall, will order another adapter white just in case needed and sealer gum and silicone white to seal were the inside liner meets the outer cabinet on all sections, will reschedule for 7/23/18, also all sensors passed and all fan motors are running at proper speed and unit is making ice, just has frost at back freezer evap cover around fan housing, no water leaks at time of call.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 07/18/2018
Model JFX2897DRM02, Arrived on call for frost at the back of the freezer and started to not cool properly but know is at proper temp, customer wants unit checked, found new adapter installed is not sealing completely to back wall of fresh food and is pulling warm air down to freezer which is allowing frost to form in freezer back wall, will order another adapter white just in case needed and sealer gum and silicone white to seal were the inside liner meets the outer cabinet on all sections, will reschedule for 7/23/18, also all sensors passed and all fan motors are running at proper speed and unit is making ice, just has frost at back freezer evap cover around fan housing, no water leaks at time of call.
Near Austin, TX 78738
Brandon
Job Details: 07/18/2018
Arrived on site for customer complaint of dryer making noise, found vibration noise coming from sheet metal expanding and contracting over the years. I had dryer pads on my truck so I installed dryer pad under blower wheel housing, unit was quieter then when I first showed up, but still had a slight vibration noise. I informed customer that dryers over time will all make slight noises due to sheet metal expanding and contracting, and slight vibration is normal for a used dryer.
Near Georgetown, TX 78633
Lou
Job Details: 07/18/2018
arrived on site to inspect dishwasher rack wheels broken. Upon further inspection, I found that the upper rack wheels on both sides were broken and not allowing the rack to roll out of the unit. I quoted the customer DW270 $199.99 which included service/diagnostics for the range/cooktop and $54.36 for the adjuster kit for dishwasher for a total including tax of $275.33. Customer agreed to service and repair. I removed and replaced the adjuster kit for both sides and tested the unit and the rack rolled as designed. No water leaks observed during service. Job completed.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 07/18/2018
WRX735SDHZ00 (French Door Refrigerator) - Arrived onsite for customer complaint of icemaker not producing ice. Removed icemaker assembly and found fill tube and channel frozen with water. Cleared out fill tube. Removed and replaced icemaker. Reassembled. Icemaker call for water immediately. No other issues found. All water connections were dry at time of service.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 07/18/2018
Model MHW6000AW0, Arrived on call for noise complaint in last spin cycle, unit had no error codes and is filling and draining properly not able to repeat noise, checked high speed spin with a load and with out a load and not able to get noise to repeat,instructed customer if noise dies repeat to take a video and noise recording of the machine when it makes this noise that they are hearing, no water leaks at time of call. No parts needed at this time.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 07/18/2018
Model MHW6000AW0, Arrived on call for noise complaint in last spin cycle, unit had no error codes and is filling and draining properly not able to repeat noise, checked high speed spin with a load and with out a load and not able to get noise to repeat,instructed customer if noise dies repeat to take a video and noise recording of the machine when it makes this noise that they are hearing, no water leaks at time of call. No parts needed at this time.
Near Killeen, TX 76549
Arthur B.
Job Details: 07/18/2018
MVWC400XW4 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not spinning out cycle. When arrived, SENSING light was flashing. Was able to cancel and calibrate the unit. Unit calibrate successfully. Tested unit. Unit fills,agitates,drain and spins as intended. No other issues found at this time. All water connections were dry at time of service.
Near Temple, TX 76502
Mike G.
Job Details: 07/18/2018
WFW85HEFC1, Arrived on site for unit will drip water into unit when not Using checked unit and found that the hot water valve is no not shutting all the way replaced water valve and checked unit and unit is no longer dripping water into unit checked unit for water leaks and no leaks found at time of srv...
Near Temple, TX 76502
Mike G.
Job Details: 07/18/2018
WFW85HEFC1, Arrived on site for unit will drip water into unit when not Using checked unit and found that the hot water valve is no not shutting all the way replaced water valve and checked unit and unit is no longer dripping water into unit checked unit for water leaks and no leaks found at time of srv...
Near Georgetown, TX 78633
Lou
Job Details: 07/18/2018
rrive on site to inspect dishwasher door not staying closed. Upon further inspection, I found that both of the friction pads were missing from the hinges. I installed both friction pads and tested the unit and the unit operated as designed. No water leaks observed. Job completed.
Near Killeen, TX 76543
Arthur B.
Job Details: 07/18/2018
ED5HVAXVL01 (SxS Refrigerator) - Arrived onsite for customer complaint of refrigerator leaking water. When arrived, puddle of water was under unit. Removed back cover and found no leaks at any water connection or lines. Upon researching, found water valves to washer is leaking. The unit is against the wall to washer. Advise to have water valve checked and repairs. No water leaks found at unit at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 07/17/2018
arrived on site to install glass cooktop. I quoted the customer $334.54 for the cooktop and CO230 $189.99 for service fee/labor for a total including tax of $567.80. Customer agreed to service and paid in full. I removed and replaced the cooktop and tested. Unit operates as designed. Job completed.
Near New Braunfels, TX 78132
Diego G.
Job Details: 07/17/2018
Arrived on site. Checked for dispenser issues. Found water from dispenser and icemaker working as designed.Verified filter base all checked ok. Couldnt duplicate issue and instruct customer on unit. No leaks present. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 07/17/2018
Arrived on site. Checked for dispenser issues. Found water from dispenser and icemaker working as designed.Verified filter base all checked ok. Couldnt duplicate issue and instruct customer on unit. No leaks present. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 07/17/2018
Arrived on site. Checked for dispenser issues. Found water from dispenser and icemaker working as designed.Verified filter base all checked ok. Couldnt duplicate issue and instruct customer on unit. No leaks present. Job complete
Near Leander, TX 78641
Lou
Job Details: 07/17/2018
arrived on site to inspect washer lid not locking. Upon further inspection, I placed the unit in diagnostics and found error code F5/E2 lid lock fault. I checked ohms at the J6 connector for the latch and it showed to be open. I removed and replaced the latch and strike and cleared error codes and tested unit and unit operated as designed. No water leaks observed during service. Job completed.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/17/2018
MHWE251YG00 (Front Load Washer) - Arrived onsite for customer complaint of front load washer getting error code F3E2 (Temp Sensor Error). Checked diagnostics and confirmed error code. Checked continuity of harness black wires of the heater sensor wires and found no continuity. Unit will need new harness. Also reordering temperature sensor and thermistor as well. OF to get AUTHO from AHS. Customer requested unit to be replaced. Advise that between customer and AHS. OF to R/S. All water connections were dry at time of service.
Near Buda, TX 78610
Kevin
Job Details: 07/17/2018
Arrived on site and inspected wash machine and found no saved error codes, customer is not happy with the amount of water that washer users. Explain that this is normal and explained how wash machine measures incoming water. Water is operating as it is intended, no replacement of parts or adjustment can change operation. No water leaks from connections at time of service, job complete
Near Buda, TX 78610
Kevin
Job Details: 07/17/2018
7/17/18 11:02: KB there 7/17 TUE, 7:40 to 8:05, Arrived on site and found float has been melted by heating element, took two pictures. Heating Element looks to be in good repair but will bring one back just in case, will also need float lever and switch to ensure repair on next visit. Recommend customer not try to use dishwasher until this has been corrected.; ordrng 1 W10518394 (heater) and 1 WPW10195037 (float switch lever) and 1 WPW10195039 (float switch) and 1 WPW10346525 (float-asm), schdld next appmnt for 7/20 FRI !, snapped 4 QuickPics
Near Harker Heights, TX 76548
Arthur B.
Job Details: 07/17/2018
RAS6233KQ0 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not agitating or spinning out water. Tested unit and found lid switch faulty allowing circuit not to close. Removed faulty switch and installed new replacement. Tested unit. Unit now fills,agitates,drain and spins with no issues. All water connections were dry at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 07/17/2018
arrived on site to inspect refrigerator ice maker not dispensing ice. Upon further inspection, I found that the ice bin coupling was missing, along with two washers and a spacer. Also, the ice bin button assembly is missing. I am ordering the spacer, washer, coupling washer, coupling, bin button, bin spring, and bin latch. Marcones is showing the bin latch to be discontinued; however, the customer advised that if the part cannot be located, then we can move forward with the other repairs. Due to my iPad not getting good reception, office to schedule return service. No water leaks observed during service.
Near , TX 78617
Robert
Job Details: 07/17/2018
WTW4815EW1 Arrived on job to replace lid lock. After replacement of lid lock test washer. Operation normal. No leaks detected at time of service. Job complete.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/17/2018
Model KOCE500ESS04, Arrived on call for f1 e0 error which is user interface failure, checked all user interface connections and harness connections on manager board and are good, installed user interface and ran oven to preheat 350 degrees and ran microwave and f1 e0 error did not return, call complete.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/17/2018
Model KOCE500ESS04, Arrived on call for f1 e0 error which is user interface failure, checked all user interface connections and harness connections on manager board and are good, installed user interface and ran oven to preheat 350 degrees and ran microwave and f1 e0 error did not return, call complete.
Near Austin, TX 78717
Lou
Job Details: 07/17/2018
arrived on site to inspect refrigerator continuously tripping the breaker. Upon my arrival, the customer advised that the refrigerator was tripping the breaker and they contacted an electrician who changed out the breaker. Customer advised that the breaker was a GFCI type breaker. I advised the customer that it was a good decision made due to the unit cannot be on a GFCI breaker. I inspected the unit and found ice buildup on and under the ice bin. I removed the ice and explained to the customer that due to the continuous on and off functions of the fridge while it was tripping the breaker could have caused some condensation buildup in which in return caused the ice build up. No water leaks observed during service. Job completed.
Near The Hills, TX 78738
Brandon
Job Details: 07/17/2018
Arrived on site for freezer not freezing properly and not making ice. Put unit into diagnostic mode, found bi metal showed open, previous tech replaced fan motor with bi metal, I replaced control board kit, put unit back into diagnostic mode, found bi metal showed closed but fan motor was not running. Tested voltage off of control board on p14 pin 1&2 found proper voltage going to freezer fan motor. Gained access to freezer fan motor, found fan blade had come off motor, I reattached motor, unit tested good.
Near Salado, TX 76571
Arthur B.
Job Details: 07/17/2018
WRF993FIFM00 (French Door Dual Evaporator Refrigerator) - Arrived onsite to install new linear compressor to French door refrigerator. Removed compressor and Orion board. Installed new replacement using braising methods. Vacuumed unit down to -25psi using oil less gauges. Charged system with 4.7oz f R134a refrigerant. Reassembled. Found unit is cooling as intended. Good air flow as well in both sections. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78717
Lou
Job Details: 07/17/2018
arrived on site to inspect refrigerator fc making loud noise and having ice buildup. Upon further inspection, I inspected the fc door and gasket to make sure it was sealing properly and it was not. I looked inside the fc and found where a package of meat had fallen behind the drawer and was keeping the drawer from closing completely. I removed the package of meat and closed the fc drawer and it sealed properly. I removed the door and drawer to inspect the evaporator and found a large block of ice on the Evap motor and fan causing the loud noise from the fan blades rubbing on the ice buildup. I used my stammer to remove the ice and installed a new Evap motor assembly including the thermistor and defrost thermostat. Tested the unit and unit operated as designed. I replaced all fc components and checked for leaks. No leaks observed; job completed. I advised the customer to be careful on what they put into the freezer drawers and how they put it in there to keep any foods from falling behi
Near Austin, TX 78703
Robert
Job Details: 07/17/2018
MHW3505FW0 Arrived on job for complaints of leaking. Found small hole in bellow. Replaced bellow and test. No additional leaks detected. Job complete
Near Georgetown, TX 78626
Thomas L.
Job Details: 07/17/2018
Replaced harness and control per manufacturer recommendation for no cool /defrost condition. Unit in garage with no water hooked up to it.
Near The Hills, TX 78738
Brandon
Job Details: 07/17/2018
Arrived on site for customer complaint of ice maker not producing. When I arrived there was ice in the bin, and 12 degrees in the ice maker section and ice box fan was working. There was evidence of the freezer door being cracked open, which I instructed customer to make sure it is fully closed otherwise ice maker section will be effected. Water lines were dry at time of service, unit tested good.
Near Austin, TX 78717
Lou
Job Details: 07/17/2018
arrived on site to inspect dryer timer not advancing. Upon further inspection, the customer advised that they use the unit on timed dry and when it gets to Cool Down mode, the timer will no longer advance and they have to turn the unit off manually. I tested the unit on cool down mode and found that the timer did not advance. I removed and replaced the timer and tested on cool down and the timer advanced as designed. No lint observed during service. Job completed.
Near Georgetown, TX 78628
Lou
Job Details: 07/17/2018
arrived on site to inspect cooktop middle burner not working. Due to the customer not having closing documents, I had to quote CO100 $108.24 for service fee. Customer agreed to fee and advised that he would locate his closing documents and send to office at a later date. Upon further inspection of the cooktop muddle burner, I found that both of the orifices were clogged with debris. I cleared the clogging debris and tested the unit and the unit operates as designed. No gas leaks detected during service. Job completed.
Near Salado, TX 76571
Arthur B.
Job Details: 07/17/2018
WRS325FDAM02 (SxS Refrigerator) - Arrived onsite for customer complaint of SxS icemaker not calling for water to make ice. Tested valve. Found valve solenoid not opening on icemaker side. Also found icemaker kept rotating and calling for water. Removed icemaker and water valve. Installed new replacement and reassembled. Icemaker called for water as intended. No other issues found. All water connections were dry at time of service.
Near Lago Vista, TX 78645
Thomas L.
Job Details: 07/17/2018
Near Dale, TX 78616
Nathaniel B.
Job Details: 07/17/2018
Model NTW4516FW1, Arrived on call for lid switch fault, and long fill/ no fill, replacing control, lid lock, and valve, installed parts and tested and all checks good no error codes returned after running calibration and auto test, call complete. Unit is not connected to water it is outside on the patio.
Near Dale, TX 78616
Nathaniel B.
Job Details: 07/17/2018
Model NTW4516FW1, Arrived on call for lid switch fault, and long fill/ no fill, replacing control, lid lock, and valve, installed parts and tested and all checks good no error codes returned after running calibration and auto test, call complete. Unit is not connected to water it is outside on the patio.
Near Lago Vista, TX 78645
Thomas L.
Job Details: 07/17/2018
Arrived on site for no cool condition. Found fresh food evaporator is severely iced over. Customer to turn off Sunday and we will repair Tuesday. She will lay towels down on all for sides.
Near Lago Vista, TX 78645
Thomas L.
Job Details: 07/17/2018
Arrived on site to find door and trim and door glass trims have cracked under normal,use and they no longer hold outer glass in place
Near Dale, TX 78616
Nathaniel B.
Job Details: 07/17/2018
Model WFC150M0EB1, Arrived on call for right front element not coming on, found right front infinite switch bad prior, installed right front infinite switch and tested and right front element is heating know, all checks good, call complete.
Near Dale, TX 78616
Nathaniel B.
Job Details: 07/17/2018
Model WFC150M0EB1, Arrived on call for right front element not coming on, found right front infinite switch bad prior, installed right front infinite switch and tested and right front element is heating know, all checks good, call complete.
Near Temple, TX 76504
Arthur B.
Job Details: 07/17/2018
RED4516FW0 (Dryer) - Arrived onsite for customer complaint of dryer making noises when tumbling. Removed bulkhead and found metal button lodged between drum seal. Removed obstruction and reassembled. Tested unit. Unit now tumbles quietly. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near McDade, TX 78650
Nathaniel B.
Job Details: 07/16/2018
Model WRT111SFDM04, Arrived on call for unit not cooling and drain pan is full of water, found that unit is cooling but found a sheet of ice in freezer floor but no ice in the drain,found that were inside liner meets outer cabinet has large gaping in corners so sealed both sections and found that door gaskets are not sealing due to installers changed the door swing and lost the spacer washers and freezer door needs to be up more so it can seal found 1 washer but it is not thick enough and heated fresh food door gasket to seal, will order plastic washer, will reschedule for 7/20/18, customer to leave unit unplugged until repaired.
Near McDade, TX 78650
Nathaniel B.
Job Details: 07/16/2018
Model WRT111SFDM04, Arrived on call for unit not cooling and drain pan is full of water, found that unit is cooling but found a sheet of ice in freezer floor but no ice in the drain,found that were inside liner meets outer cabinet has large gaping in corners so sealed both sections and found that door gaskets are not sealing due to installers changed the door swing and lost the spacer washers and freezer door needs to be up more so it can seal found 1 washer but it is not thick enough and heated fresh food door gasket to seal, will order plastic washer, will reschedule for 7/20/18, customer to leave unit unplugged until repaired.
Near Georgetown, TX 78628
Chase
Job Details: 07/16/2018
FFU11FK0FW0 arrived on site to check freezer for not cooling properly. Plugged unit in and observed Cooling for 20 minutes. Defrost timer is advancing and full Frost pattern is forming. Compressor amp draw is 1.7 amps. Suspicious that thermostat may be faulty but unable to determine during service today.
Near Georgetown, TX 78628
Chase
Job Details: 07/16/2018
MSF25C2EXM00 arrived on site to check refrigerator for no ice production. Sound no water fill two ice maker and no voltage to the fill valve. Jumped ice maker and found very low volume fill with the filter installed and water fill volume increased once the filter was removed. Ice maker module has failed causing no ice condition. Replaced ice maker and observed cycle and fill. It is suspected that the refrigerator is connected to the house ro system which is decreasing pressure and fill volume.
Near Georgetown, TX 78633
Lou
Job Details: 07/16/2018
arrived on site to inspect dishwasher leaking. Upon arrival, the customer advised that the dishwasher drain hose was leaking from under the sink. I inspected the disposal area and found no evidence of a leak. I placed the diagnostics and tested and the unit showed error codes at the beginning. The error codes were 8/2, 6/1, 9/2, 9/1. I cleared the error codes and continued with diagnostics. The unit operated as designed and no error codes at the end of testing and there were no leaks found. I inspected the drain tube at the disposal and found no evidence of leaking. I poured water into the dishwasher and then turned the sink faucet on into the sink where the disposal is connected and then turned the disposal on at the same time I turn the drain pump on to the dishwasher. I found that the disposal is leaking from underneath and advised the customer of my findings. I advised the customer that due to the disposal not being whirlpool product, I could not service it and the customer underst
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/16/2018
Model MER6600FZ1, Preheated oven to 500 degrees, Cut in is 416, cut out is 502, cut in 425 degrees, cut out 492 degrees, cut in 430, cut out 498,, sensor 1.85 k ohms at 405 which is with in range, per whirlpool cut out temp will be 500 degrees when set at 500 degrees, replaced oven sensor and rechecked cut in and cut out temps and cut in temp is 382, cut out temp is 441 , cut in 403 and would hang between 427 to 438 for more than 10 min then go to 448 degrees and then back down to 434 to 436 degrees and is hanging, called whirlpool tech line and talked to austin, sr number 7722473978, transferred to master tech ed, was instructed these temps are correct when set at 500 can not go by set point temp as long as element is heating on hang times which it is know does not have long cut in and cut out temps as for the sensor that previous tech installed, call complete.