Service History 1050

Near Manor, TX 78653
Joseph C.
Job Details: 07/20/2018
WRT311FZDW01 Arrived on site for “gasket not mating with surface of fresh foods section properly” complaint. Inspected unit and found upper left corner of gasket malformed and not allowing proper seal. Ordering new gasket. Return for repairs on Friday 07/27. No leaks detected, at time of service.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/20/2018
Model WRX988SIBM01, Arrived on call for i e formation in freezer and at rear adapter in fresh food section, installed parts previously ordered and sealed were inside line meets outer cabinet around freezer, all checks good, no water leaks at time of call, call complete.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/20/2018
Model WRX988SIBM01, Arrived on call for i e formation in freezer and at rear adapter in fresh food section, installed parts previously ordered and sealed were inside line meets outer cabinet around freezer, all checks good, no water leaks at time of call, call complete.
Near Kempner, TX 76539
Arthur B.
Job Details: 07/20/2018
GX5SHDXTQ01 (French Door Refrigerator) - Arrived onsite for customer complaint of French door refrigerator not cooling in RC section. When arrived, customer stated that she clean condenser coils and unit is cooling properly. Customer wanted to look over unit. Found RC section @ 39F,FC @ 0F. Ice maker working as well. Advised damper may have gotten stuck and freed itself. Tested damper in diagnostics and damper opens and closes. All work as intended. Collected SVC call fee of $108.24 plus tax. All water connections were dry at time of service.
Near Georgetown, TX 78628
Thomas L.
Job Details: 07/20/2018
Near Austin, TX 78745
Kevin
Job Details: 07/20/2018
Arrived on site and remove the outer cabinet and found drain pump is dripping water. Drain pump will need to be replaced, it is dark in the garage and left console slightly loose to speed up replacement. No water leaks from connections at time of service.
Near Seguin, TX 78155
Diego G.
Job Details: 07/20/2018
Arrived on site. Check for no operation issues. Found motor locked up not allowing drum to turn. Replaced motor assembly, all functions tested ok. Job complete.
Near Seguin, TX 78155
Diego G.
Job Details: 07/20/2018
Arrived on site. Check for no operation issues. Found motor locked up not allowing drum to turn. Replaced motor assembly, all functions tested ok. Job complete.
Near Seguin, TX 78155
Diego G.
Job Details: 07/20/2018
Arrived on site. Check for no operation issues. Found motor locked up not allowing drum to turn. Replaced motor assembly, all functions tested ok. Job complete.
Near Seguin, TX 78155
Diego G.
Job Details: 07/20/2018
Arrived on site. Check for no operation issues. Found motor locked up not allowing drum to turn. Replaced motor assembly, all functions tested ok. Job complete.
Near Seguin, TX 78155
Diego G.
Job Details: 07/20/2018
Arrived on site. Check for no operation issues. Found motor locked up not allowing drum to turn. Replaced motor assembly, all functions tested ok. Job complete.
Near Seguin, TX 78155
Diego G.
Job Details: 07/20/2018
Arrived on site. Check for no operation issues. Found motor locked up not allowing drum to turn. Replaced motor assembly, all functions tested ok. Job complete.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 07/20/2018
Model WMH31017FS0, Arrived on call for the microwave under light not going off, will need main control for repair, main control 156.67, svc/labor mw120 119.99 which = 276.66 plus tax 22.82 which =299.48, scott stand heart paid for this by card by phone, installed main control and tested and know under light is diming and going out when control says it is to do so, all checks good, call complete
Near Hutto, TX 78634
Nathaniel B.
Job Details: 07/20/2018
Model WMH31017FS0, Arrived on call for the microwave under light not going off, will need main control for repair, main control 156.67, svc/labor mw120 119.99 which = 276.66 plus tax 22.82 which =299.48, scott stand heart paid for this by card by phone, installed main control and tested and know under light is diming and going out when control says it is to do so, all checks good, call complete
Near Hutto, TX 78634
Nathaniel B.
Job Details: 07/20/2018
Model WEG745H0FS0, Arrived on call for glass cover in oven will not remove from the light socket it is stuck, i arrived in home and the glass cover lens unscrew right odd housing socket not needed, replaced light bulb that the customer purchased and know the light in oven is working, collected only the service fee 108.24 after tax.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 07/20/2018
Model WEG745H0FS0, Arrived on call for glass cover in oven will not remove from the light socket it is stuck, i arrived in home and the glass cover lens unscrew right odd housing socket not needed, replaced light bulb that the customer purchased and know the light in oven is working, collected only the service fee 108.24 after tax.
Near Austin, TX 78717
Lou
Job Details: 07/20/2018
arrived on site to inspect cooktop knobs melting. Upon further inspection, I found that the tips of the knobs were melted due to the heat from the burners. I contacted Techline safety and they questioned what size pots/pans the customer was using and I advised that they sometimes use a large pot on the front burner. Techline safety advised that the customer needs to use big pots/pans on the back burners due to heat being expanded under the pots/pans surface and melting the knobs. Techline provided a file #7722480691. Due to the unit being under warranty, I am ordering four (4) knobs and having them shipped directly to the customer. No gas leaks detected during service.
Near Austin, TX 78717
Lou
Job Details: 07/20/2018
arrived on site to inspect refrigerator not dispensing water and the internal lights are not working. Upon further inspection, I verified the water would not dispense and the lights did not work. I checked the pantry drawer UI and it was not working. I checked the rc evaporator and found a large amount of ice buildup on it. I advised the customer that the ice buildup could be the result of the water not dispensing as the water reservoir sits above the evaporator and it could be frozen as well. I advised the customer that the ice buildup could be due to one of the pantry drawer doors being left open. The customer advised that the left pantry door sometimes has a hard time closing. I adjusted the door and tested it and it closes like its supposed to. I inspected the wiring to the pantry drawer UI and found the black wire broken and the orange wire was on the verge of breaking in two. Due to this being an out of warranty call, I advised the customer of my findings and I repaired the wirin
Near Killeen, TX 76549
Arthur B.
Job Details: 07/20/2018
WED5500ST0 (Dryer) - Arrived onsite for customer complaint of dryer not starting. Found door switch tab broken. Removed and replaced door switch from truck stock. Reassembled. Tested unit. Found unit will start but not heat. Checked voltage and found unit only getting 120v. Checked breaker and found not tripped. Checked element and cutoff for continuity and all checks ok. Advised to have receptacle replaced. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Austin, TX 78748
Brandon
Job Details: 07/20/2018
Arrived on site for customer complaint of no ice, I put unit into diagnostic mode and found ice maker to test good, ice box fan motor to test good, found no water was getting to ice maker. I activated the ice maker water line heater for about 5 min, and called for water again, I found water filled the ice maker mold and tested good. Also found freezer door gasket was not sealing properly on the top left hand side, I removed freezer door and adjusted the tracks, unit sealed and tested good, water lines were dry at time of service.
Near Austin, TX 78754
Joseph C.
Job Details: 07/20/2018
MVWB725BW0 Arrived on site for “not enough water coming into unit” complaint. Per my previous diagnosis, removed and replaced water log. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78745
Luis
Job Details: 07/20/2018
Refrigerator-replaced Evap fan motor and thermistors
Near Austin, TX 78739
Brandon
Job Details: 07/20/2018
Arrived on site for washer giving lf error code, put unit into diagnostic mode found F8E1 error code, long fill, found water valve was not functioning properly. I replaced water valve and housing, unit tested good. Instructed customer on soap usage, water lines were dry at time of service.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 07/20/2018
DU850SWPU3 (Dishwasher) - Arrived onsite for tenant complaint of dishwasher lower rack rusted and tabs broken. Found whole section of the dish rack broken causing wash arm no to rotate. Removed and replaced dishrack. Tested unit. Unit fills,washes,drain and heats as intended. All water connections were dry at time of service.
Near Austin, TX 78735
Kevin
Job Details: 07/20/2018
Arrived on site and found incoming power to control board is correct, inspected DC voltage to user interface found it is also correct at P4. User interface will need to be replaced in order to correct issue. Quoted customer for repair UI $311.90 total labor $189.99 DR300
Near Harker Heights, TX 76548
Arthur B.
Job Details: 07/20/2018
GS6NBEXRL01 (SxS Refrigerator) - Arrived onsite for tenant complaint of SxS refrigerator beeping and black mold inside ice chute. When arrived, tenant advised that cleaning person has already cleaned ice chute. Confirmed beeping coming from UI. Also found no functions features work on UI. Advised tenant that unit will need new UI but is no longer available. AHS will be in contact with owner and advised further action. All water connections were dry at time of service.
Near Austin, TX 78748
Brandon
Job Details: 07/20/2018
Arrived on site for customer complaint of ice not dispensing, found auger shaft was not making contact with ice bucket, I adjust the shaft, unit tested good. Water lines were dry at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/20/2018
ED5FHGXKQ03 (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator getting frost build up on ice container and near chute. Found ice door flap was not fully secured to delay plunger. Was able to reinstall back to plunger and test. Found ice door closes as intended. No other issues found. No water supply made to unit since house is empty and up for sale.
Near Kyle, TX 78640
Diego G.
Job Details: 07/20/2018
Arrived on site. Checked for noise issues. Found Icebin not mounted correctly causing noises when dispensing. Reposition ice bin and tested, all functions tested OK. No leaks present. Job complete
Near Kyle, TX 78640
Diego G.
Job Details: 07/20/2018
Arrived on site. Checked for noise issues. Found Icebin not mounted correctly causing noises when dispensing. Reposition ice bin and tested, all functions tested OK. No leaks present. Job complete
Near Kyle, TX 78640
Diego G.
Job Details: 07/20/2018
Arrived on site. Checked for noise issues. Found Icebin not mounted correctly causing noises when dispensing. Reposition ice bin and tested, all functions tested OK. No leaks present. Job complete
Near Spicewood, TX 78669
Kevin
Job Details: 07/20/2018
Arrived on site and found water level sensor has already been replaced by another company, set washer to fill on small, When the water level stopped switched it to medium, when that stopped switched it to large etc. took pictures of water level when it stopped at medium and at super. Agitation begin this correctly and moved timer forward to observe spin and drain and water is operating properly. Customers complaint is that water level is different than it used to be, however it is not over filling and this may just be due to some tolerance between Old switch and the new one. Job complete
Near Austin, TX 78749
Brandon
Job Details: 07/20/2018
Arrived on site for customer complaint of unit fluctuating temperature in both sections. Freezer was at 1 degree when I arrived and fridge was at 35 degrees on the lowest setting. I found control board and thermistor were not communicating properly, I replaced control and thermistor, unit tested good. No water hooked up to unit.
Near Austin, TX 78725
Joseph C.
Job Details: 07/20/2018
WRF535SWHZ00 Arrived on site for “no ice” complaint. Per my previous diagnosis, removed and r placed valve and cleared ice from water chute. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Horseshoe Bay, TX 78639
Thomas L.
Job Details: 07/20/2018
Arrived on site for no ice condition. Found cutter grid harness loose and blocking slab from harvesting correctly. Corrected. All water connections are dry
Near Kyle, TX 78640
Diego G.
Job Details: 07/20/2018
Arrived on site. Replaced ice door kit for dispenser. Cycled dispenser, all functions tested OK. No leaks present. Job complete
Near Kyle, TX 78640
Diego G.
Job Details: 07/20/2018
Arrived on site. Replaced ice door kit for dispenser. Cycled dispenser, all functions tested OK. No leaks present. Job complete
Near Kyle, TX 78640
Diego G.
Job Details: 07/20/2018
Arrived on site. Replaced ice door kit for dispenser. Cycled dispenser, all functions tested OK. No leaks present. Job complete
Near Austin, TX 78717
Lou
Job Details: 07/20/2018
arrived on site to install previously diagnosed and ordered part. I removed and replaced the main control as diagnosed by previous tech. I placed the unit in diagnostics and immediately tested the drain pump as there was a large amount of water in the unit; however, the drain pump did not actuate. I had to use my wet vac to empty the water out of the unit. Once I drained all of the water out of the unit, I attempt to actuate the drain pump, but it failed. When I removed the drain pump, I found several Bobbie pins inside, total of 6 pins in the pump and bottom of the tub. I used a magnet to attract the pins to the drain hole to remove them from the unit to prevent future damage.mi installed a new drain pump and tested the unit and the unit operated as designed. The customer paid the service/diagnostics fee of $108.24 at the previous call. I quoted the customer TL240 $92.00 for the labor on the control and drain pump and the total with tax was $99.59. The customer paid in full. No water
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/20/2018
Arrived on site for customer complaint of ice not dispensing, I gained access to auger motor, found wire harness was burnt and the whole door needs to be replaced in order to fix the issue. Ordering left side door, water lines were dry at time of service.
Near Killeen, TX 76549
Arthur B.
Job Details: 07/20/2018
WED95HEDC1 (Dryer) - Arrived onsite for customer complaint of dryer not starting. Removed front door assembly to check thermal fuse. Found thermal fuse blown. Cleaned out cabinet of lint and removed and replaced thermal fuse. Reassembled and tested. Dryer now starts as intended. Dryer heats and tumbles as well. Dryer vent and lint trap was clean at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/20/2018
Arrived on site for ice machine over producing ice, found bin thermistor was bad, I replaced bin thermistor unit tested good, water lines were dry at time of service.
Near Killeen, TX 76541
Arthur B.
Job Details: 07/20/2018
WRF736SDAM11 (French Door Refrigerator) - Arrived onsite to install parts to French door refrigerator from my prior visit’s diagnosis. Removed icebox fan,icemaker,ice door and ice container. Cleaned all ice build up. Installed new replacements. Reassembled. Found no leaks and icemaker called for water as intended. No other issues found. All water connections were dry at time of service.
Near Meadowlakes, TX 78654
Thomas L.
Job Details: 07/20/2018
Arrived on site for no ice condition. Found bin about half full. Ice compartment was 17 degrees. Freezer compartment was 11 degrees. All tests in diagnostics were correct. Inspected condenser area and found front grill blocking airflow. Corrected situation. Unit will need approximately 24 hours to properly stabilize temperatures. All water connections were dry. Customer had to return to work before I completed the job. Exited through side door and relocked it per customer instructions.
Near Austin, TX 78704
Luis
Job Details: 07/20/2018
Refrigerator-installed updated Evap cover assembly
Near Kyle, TX 78640
Diego G.
Job Details: 07/20/2018
Arrrived on site. Checked for no operation issues. Found error code F6 E1 for ACU not communicating with MCU. Found birthmark on MCU not allow one unit to operate. Replaced MCU and ran diagnostic test, all functions tested OK. No leaks present. Job complete
Near Kyle, TX 78640
Diego G.
Job Details: 07/20/2018
Arrrived on site. Checked for no operation issues. Found error code F6 E1 for ACU not communicating with MCU. Found birthmark on MCU not allow one unit to operate. Replaced MCU and ran diagnostic test, all functions tested OK. No leaks present. Job complete
Near Kyle, TX 78640
Diego G.
Job Details: 07/20/2018
Arrrived on site. Checked for no operation issues. Found error code F6 E1 for ACU not communicating with MCU. Found birthmark on MCU not allow one unit to operate. Replaced MCU and ran diagnostic test, all functions tested OK. No leaks present. Job complete
Near Kyle, TX 78640
Diego G.
Job Details: 07/20/2018
Arrived on site. Check for no ice issues. Found bad module on ice maker.Part 130.80 rf360 169.99. Replace icemaker assembly and cycled, all functions tested OK. Collected total amount of 325.61.No leaks present. Job complete
Near Kyle, TX 78640
Diego G.
Job Details: 07/20/2018
Arrived on site. Check for no ice issues. Found bad module on ice maker.Part 130.80 rf360 169.99. Replace icemaker assembly and cycled, all functions tested OK. Collected total amount of 325.61.No leaks present. Job complete
Near Kyle, TX 78640
Diego G.
Job Details: 07/20/2018
Arrived on site. Check for no ice issues. Found bad module on ice maker.Part 130.80 rf360 169.99. Replace icemaker assembly and cycled, all functions tested OK. Collected total amount of 325.61.No leaks present. Job complete
Near Killeen, TX 76543
Arthur B.
Job Details: 07/20/2018
WTW4800XQ2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer banging around when spinning. Found suspension warn. Removed suspension and installed new replacement. Calibrated unit. Unit cal Arrived berated successfully. Tested unit. Unit fills,agitates,drain and spins with no issues. All water connections were dry at time of service.
Near Meadowlakes, TX 78654
Thomas L.
Job Details: 07/20/2018
Arrived on site for no broiler operation. Found unit to be raking properly.
Near Temple, TX 76502
Mike G.
Job Details: 07/20/2018
WDT750SAHZ0, Arrived on site to install control panel checked unit after repair and all buttons are now working checked unit for water leaks and no leaks found at time of srv...
Near Temple, TX 76502
Mike G.
Job Details: 07/20/2018
WDT750SAHZ0, Arrived on site to install control panel checked unit after repair and all buttons are now working checked unit for water leaks and no leaks found at time of srv...
Near Austin, TX 78734
Lou
Job Details: 07/19/2018
arrived on site to inspect dryer door latch loose. Upon further inspection, I found that the door catch was broken. I quoted the customer $5.00 for the catch and DR230 $149.99 for diagnostics/labor fee and the total including tax was $167.78. Customer agreed to service and I removed and replaced the door catch and tested and unit operated as designed. No lint observed during service. Job completed
Near Austin, TX 78724
Joseph C.
Job Details: 07/19/2018
WRT311FZDW00 Arrived on site for “not cooling” complaint. Inspected unit and found evaporator fan not functioning. Will order new fan motor. Customer to unplug unit and open doors to thaw unit 24 hours before repair visit. Will level unit, as well. Return for repairs on Wednesday 07/25. No leaks detected, at time of service.
Near Lago Vista, TX 78645
Lou
Job Details: 07/19/2018
arrived on site to inspect washer bellow full of water. Upon further inspection, I found a small amount of water in the front of the bellow and a small amounts of debris clogging the drain holes in the bellow. I cleared the ports with my wet vac and placed the unit in diagnostic mode and the unit showed error code 8/3 overflow condition. I cleared the error code and continued with testing. During testing, while the water was dispensing into the unit, I found that when the water was supposed to stop dispensing it kept going into the unit. I continued with testing and found no further error codes. I pulled the valve and found debris in the filters. I installed a new water valve and tested the unit and the unit operated as designed. No extra water dispensing into the unit. No water leaks observed during service. Job completed.
Near Buda, TX 78610
Kevin
Job Details: 07/19/2018
Arrived on site and inspected dryer and found moisture inside of drum, started dryer and it is heating properly however there is little to no airflow through lint screen. Spoke with apartment management and recommended that vent to exterior be claimed to prevent any further damage to dryer. Job complete
Near Buda, TX 78610
Kevin
Job Details: 07/19/2018
Arrived on site and inspected dryer and found moisture inside of drum, started dryer and it is heating properly however there is little to no airflow through lint screen. Spoke with apartment management and recommended that vent to exterior be claimed to prevent any further damage to dryer. Job complete
Near Buda, TX 78610
Kevin
Job Details: 07/19/2018
Arrived on site and set washer into diagnostic cycle and did not find any safe error codes. Ran all functions and mail diagnostic cycle and everything is operating properly. Ran a calibration cycle and it passed correctly, customer is not happy with The amount of water the machine fills with. Explained how the machine measures clothing and adds the appropriate amount of water. Also explained that graphic depiction on the bottom of the lid is incorrect and still shows a model with a full agitator. Washing machine cannot be changed or adjusted, it is working as intended. No water leaks from connections at time of service, job complete.
Near Smithville, TX 78957
Nathaniel B.
Job Details: 07/19/2018
Model MVWB835DW1, Autho. MFKLJ00EPL1, arrived on call for water leaking from detergent drawer constantly in to tub all the time. Found that unit has good water pressure on hot and cold water so replaced water valve again due to found no junk in water valve screens, replaced valve and turned water back on on and no water leaks from valve housing, also ran diag. And got error codes of f3 e2 which is a inlet water temp fault that was not cleared from control prior, cleared code and ran calibration, no other codes were found, no water leaks after repair, call complete.
Near Smithville, TX 78957
Nathaniel B.
Job Details: 07/19/2018
Model MVWB835DW1, Autho. MFKLJ00EPL1, arrived on call for water leaking from detergent drawer constantly in to tub all the time. Found that unit has good water pressure on hot and cold water so replaced water valve again due to found no junk in water valve screens, replaced valve and turned water back on on and no water leaks from valve housing, also ran diag. And got error codes of f3 e2 which is a inlet water temp fault that was not cleared from control prior, cleared code and ran calibration, no other codes were found, no water leaks after repair, call complete.
Near Austin, TX 78750
Cliff
Job Details: 07/19/2018
Whirlpool refrigerator WRF757SDEM01. Arrived on site to replace control and wiring harness for refrigerator. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/19/2018
Arrived on site for multiple complaints from customer, water leaking from fresh food section, freezer frosting all over on food, and unit running non stop. Found fresh food section had a clog in drain line, also found center mullion on freezer door was warped and unit can not be repaired. Called tech line, center mullion is more then 1/8 inch warped with straight edge. Water lines were dry at time of service.
Near Buda, TX 78610
Kevin
Job Details: 07/19/2018
Residence is a tiny house, took one picture. No lights are on in the interior of the refrigerator, there is voltage to the evaporator motor but it is not moving. A relay on the control board has likely failed and is sending voltage but his no current. Quoted customer 172.20 for control board, quoted $189.99 total labor.
Near Salado, TX 76571
Arthur B.
Job Details: 07/19/2018
MIM1554XRS2 (Ice Machine) - Arrived onsite to install smart water valve to freestanding ice machine from tech’s prior diagnosis. Removed faulty valve and installed new replacement. Reassembled and tested. Found water valve fills as intended. Good ice slab forming on evaporator. All water connections were dry at time of service.
Near Round Rock, TX 78664
Joseph C.
Job Details: 07/19/2018
MFF2558VEM0 Arrived on site for “intermittent cooling” complaint. Inspected unit and found start device faulty. Removed and replaced start device. Unit is performing as designed. No leaks detected, at time of service.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/19/2018
Model MEDC200XW1, Arrived on call for dryer only starts on timed cycled settings, replaced timer due to bad, then checked vent and has good pull down from lint filter with vent hose connected, then pulled vent hose off and checked cutt in temp and cut out temps, and temp stays between 133 and 145 degrees, will need to order operating t-stat and element and will use repair kit on return for thumping noise and today installed timer, will reschedule for 7/26/18, dryer vent is clear.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/19/2018
Model MEDC200XW1, Arrived on call for dryer only starts on timed cycled settings, replaced timer due to bad, then checked vent and has good pull down from lint filter with vent hose connected, then pulled vent hose off and checked cutt in temp and cut out temps, and temp stays between 133 and 145 degrees, will need to order operating t-stat and element and will use repair kit on return for thumping noise and today installed timer, will reschedule for 7/26/18, dryer vent is clear.
Near Seguin, TX 78155
Diego G.
Job Details: 07/19/2018
Arrived on site. Checked for no drain issues. Found drain pump not draining. Remove pump and found debris. Removed debris and tested unit, all functions tested OK. No leaks present. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 07/19/2018
Arrived on site. Checked for no drain issues. Found drain pump not draining. Remove pump and found debris. Removed debris and tested unit, all functions tested OK. No leaks present. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 07/19/2018
Arrived on site. Checked for no drain issues. Found drain pump not draining. Remove pump and found debris. Removed debris and tested unit, all functions tested OK. No leaks present. Job complete
Near Georgetown, TX 78626
Steve C.
Job Details: 07/19/2018
Near Georgetown, TX 78626
Rudy D.
Job Details: 07/19/2018
Near Killeen, TX 76542
Arthur B.
Job Details: 07/19/2018
WRX735SDBM00 (French Door Refrigerator) - Arrived onsite for customer complaint of FC door handle loose and water leaking from icebox area. Removed ice box assembly and found fill tunnel frozen up. Was able to remove all ice build up and reassembled. Ice maker called for water. Tighten down handle to FC door. No other issues found. All water connections were dry at time of service.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/19/2018
Model WFE540H0ES1, Arrived on call for bake and broil not working on oven, found that actual complaint is that when they set the oven to 350 and it preheated to 350 and when done using oven and pressed cancel several hours later found that oven was still heating, they can not remember if the display went to normal time or showed 350 degrees on display but pressed the cancel several times but still oven was heating, today installed control for this complaint, all checks good call complete, broil is working and bake is working., call complete.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/19/2018
Model WFE540H0ES1, Arrived on call for bake and broil not working on oven, found that actual complaint is that when they set the oven to 350 and it preheated to 350 and when done using oven and pressed cancel several hours later found that oven was still heating, they can not remember if the display went to normal time or showed 350 degrees on display but pressed the cancel several times but still oven was heating, today installed control for this complaint, all checks good call complete, broil is working and bake is working., call complete.
Near Austin, TX 78704
Kevin
Job Details: 07/19/2018
Arrived on site and found unit is heating properly, when dryer is run on a no heat cycle it is operating properly as well. Removed vent hose And airflow is good at dryer exit. Customer says it has roughly been a year since the dryer vent was professionally cleaned. Recommended that this be done again to restore airflow. Job complete
Near Austin, TX 78744
Kevin
Job Details: 07/19/2018
Arrived on site and found parking from capacitor, replaced magnetron capacitor and diode in order to restore heating function. Microwave is now operating properly. Found a lot of condensation inside of microwave cabinet. Took one picture apartment complex is aware of the issue and is discussing it with their builder. Job complete
Near Jonestown, TX 78645
Lou
Job Details: 07/19/2018
arrived on site to inspect range control not working. Upon further inspection, I found the range display not one. I verified the cooktop worked so I unplugged the unit and then plugged it back in and the control/display did not come on. I removed the back panel of the range and found an insect infestation with several in the main control area. I advised the customer of my findings and advised that I would have to charge a CORE fee of $60 plus tax for s total of $64.95 to replace the control. I also advised that if the control goes out again and has to be replaced and there is still an infestation then the warranty will be voided and they will be charged the full amount for the control plus labor. The customer agreed to the repair and paid the full amount. I removed and replaced the main control and tested and the unit operated as designed. Job completed.
Near Killeen, TX 76549
Arthur B.
Job Details: 07/19/2018
WOD51EC0AS03 (Wall Oven) - Arrived onsite for customer complaint of wall oven staying on when turning off. Ran diagnostics and found no error codes. Educated customer that unit will run its fan until temperature reaches 165F or lower. This prevents overheating inside cabinet. Oven works as intended. No other issues found.
Near Austin, TX 78703
Robert
Job Details: 07/19/2018
CGM2745FQ0 Arrived on job for complaints of it heating. Found the igniter broken. Replaced igniter and test operation normal. Job complete
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/19/2018
Model WRX735SDHV00, Arrived on call for vibration from door and when pushes on corner of door noise goes away,, was not able to repeat noise that customer was hearing today, adjusted door leveling today to were doors are even and instructed customer if noise returns to take a video/ sound recording to pin point noise issue, no water leaks at time of call, call complete.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/19/2018
Model WRX735SDHV00, Arrived on call for vibration from door and when pushes on corner of door noise goes away,, was not able to repeat noise that customer was hearing today, adjusted door leveling today to were doors are even and instructed customer if noise returns to take a video/ sound recording to pin point noise issue, no water leaks at time of call, call complete.
Near Leander, TX 78641
Thomas L.
Job Details: 07/19/2018
Arrived on site and replaced both leaking evaporator coil‘s, fresh food and freezer, and replaced contaminated compressor. Water connections were all dry.
Near Pflugerville, TX 78660
Joseph C.
Job Details: 07/19/2018
WCG97US6DS00 Arrived on site for “clicking burners, even when unit is off” complaint. Per previous diagnosis, removed and replaced switch harness. Unit checks good. No leaks detected, at time of service.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/19/2018
Model MVWC360AW0, Arrived on call for on washer they press start and unit senses and then lid locks but does nothing and lid lock light is flashing, checked for error codes and got f2 e1 which is stuck key, f5 e2 lid lock fault, f7 e1 basket speed fault, f7 e7 which is motor not able to reach target rpm, found that lid lock is sticking also found shifter is not shifting and when motor trys to run in spin or agitation motor just hums and then after a few seconds motor stops and lid lock light flashes on display but lid does lock with door down, will need motor, shifter, capasitor due to burn mark on the bottom of it and control and lid lock, when motor hummed spun the tub and agitator and it agitated for a couple seconds, will need autho., office will reschedule with customer if autho. Is approved
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 07/19/2018
Model MVWC360AW0, Arrived on call for on washer they press start and unit senses and then lid locks but does nothing and lid lock light is flashing, checked for error codes and got f2 e1 which is stuck key, f5 e2 lid lock fault, f7 e1 basket speed fault, f7 e7 which is motor not able to reach target rpm, found that lid lock is sticking also found shifter is not shifting and when motor trys to run in spin or agitation motor just hums and then after a few seconds motor stops and lid lock light flashes on display but lid does lock with door down, will need motor, shifter, capasitor due to burn mark on the bottom of it and control and lid lock, when motor hummed spun the tub and agitator and it agitated for a couple seconds, will need autho., office will reschedule with customer if autho. Is approved
Near Lakeway, TX 78738
Brandon
Job Details: 07/19/2018
Arrived on site for freezer door not opening all the way, found ice build up on tracks from last known issue, I removed the ice and frost from tracks, unit tested good.
Near San Marcos, TX 78666
Diego G.
Job Details: 07/19/2018
Arrived on site. Check for no operation issues. Found motor locked up not allowing it to wash. Replaced sump and motor and cycled unit, all functions tested OK. No leaks present. Job complete
Near San Marcos, TX 78666
Diego G.
Job Details: 07/19/2018
Arrived on site. Check for no operation issues. Found motor locked up not allowing it to wash. Replaced sump and motor and cycled unit, all functions tested OK. No leaks present. Job complete
Near San Marcos, TX 78666
Diego G.
Job Details: 07/19/2018
Arrived on site. Check for no operation issues. Found motor locked up not allowing it to wash. Replaced sump and motor and cycled unit, all functions tested OK. No leaks present. Job complete
Near Lampasas, TX 76550
Arthur B.
Job Details: 07/19/2018
KUDS01FLSS2 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not starting but lights do come one. Removed console and found burn spot on control. Ordering control,thermal fuse. Also ordering pump just in case drain pump will not drain. R/S next Tuesday 7/24. All water connections were dry at time of service.
Near Pflugerville, TX 78660
Joseph C.
Job Details: 07/19/2018
WED75HEFW0 Arrived on site for “door not closing or latching” complaint. Inspected unit and found several screws backed out of door, releasing latch to inner door. Disassembled door. Reattached latch. Reassembled door. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/19/2018
Model WRF767SDEM01, Arrived on call for freezer door did not come with handle found customer had door handle sent to them so frz door handle and screws that i have today are not needed, also found that hols on face of door are to wide apart so handle will not go on door, will need to order freezer door and from screw to screw on door should be 23 1/2 inches, instructed customer door orders will take 6-8 weeks,, no water leaks at time of call. Office will reschedule with customer.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/19/2018
Model WRF767SDEM01, Arrived on call for freezer door did not come with handle found customer had door handle sent to them so frz door handle and screws that i have today are not needed, also found that hols on face of door are to wide apart so handle will not go on door, will need to order freezer door and from screw to screw on door should be 23 1/2 inches, instructed customer door orders will take 6-8 weeks,, no water leaks at time of call. Office will reschedule with customer.
Near Austin, TX 78717
Lou
Job Details: 07/19/2018
arrived on site to inspect oven cord shorting out. Upon further inspection, I found that the unit was out of the wall and sitting on the floor in the dining area. The plug head had tape on two of the prongs. The customer previously had an electrician inspect the oven and wall outlet and was told that the unit cord was shorting out. I verified voltage at the outlet and received 240 volts and the ground was good as well. I checked ohms on the power cord and found that the cord going into the head is loose and that while testing ohms, my multimeter was getting off readings in that sometimes it would read ohms and sometimes it would not as if the was a loose connection inside. Due to the fact that this unit operates off of 240 volts, I notified my Service Manager CS and explained the issue with him. CS advised that the plug head is an electrician issue and I cannot attempt to correct the possible issue due to liability. I explained my findings to the customer and advised them to contact an
Near Lakeway, TX 78738
Brandon
Job Details: 07/19/2018
Arrived on site for microwave turntable turning on when customer opened the door, found door switches were faulty along with broken mount, I replaced door switches and mount, unit tested good.
Near Round Rock, TX 78665
Rudy D.
Job Details: 07/19/2018