"Arrived on site to install previously diagnosed parts. I installed the new actuator and then tested the unit. I ran a diagnostics cycle, and individually activated spin/agitate. The unit is now running as designed. No leaks observed at the time of service. Call complete."

Arrived on site to test unit for unit not draining. Test unit and found drain motor connection not secured. Secured connection test unit and unit test good job complete.

"Arrived on site to diagnose dryer making excessive noise during the cycle, upon arrival I turned on the unit to replicate the noise, I found that the rollers, idler and motor needed to be replaced

"Onsite for dishwasher that allows you to select cycle, but wont start when pressing start. Door latch receiving 120VAC. Found start button stuck and not allowing cycle to start. Disconnected and reconnected ribbon connector, no change. Ordering control and control panel. AUTHO. Office to reschedule.; ordrng 1 WP8531817 (Control panel) and 1 8564542 (Control) and 1 AUTHO (AUTHO)"

"Arrived on site for trash compactor stuck in down position. Inspected unit and work area. Found no access to mounting brackets. Will need to cut off to remove unit. Informed customer on brackets. Removed unit and gained access to pulley system and tested operation. Found main gear slipping. Removed gear and found cracked on inside. Will need to replace drive gear kit.

Arrived onsite to replace console. Replaced console. Tested unit. Unit tested good. No issues at this time. Job complete

Arrived on site to diagnose a washer that is tripping the breaker. Found control error saved in diagnostics and replaced control. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the dishwasher tub and vent motor. I transferred all components from the old unit to the new tub and installed the new vent motor and tested for leaks. No leaks observed during testing. I advised the customer of the repairs. No water leaks observed during service, job completed."

Arrived on site to diagnose a cooktop with a burner not regulating temperature. Found RF burner not consistent and burner and switch will need to be replaced to complete repairs.

"Arrived on site to test unit for all oven lights flickering. Continuity was good through all connections and harness. Replaced control, unit is now working as designed. Job complete."

"Arrived on site for range right front and rear burner not lighting and uneven flame. Inspected unit and work area. Verified failure. Found front right spark igniter not sparking towards burner head. Cleaned spark igniter and tested operation. Found front burner igniting and adjusted flame size. Found back right burner having a larger then normal yellow to flame. Inspected orifice and found wrong size .99, corrected orifice to 1.03. Tested operation and found no difference. Called Whirlpool tech support and spoke with Robert. Went over prior service. He stated to change out orifice holder and gave part number for holder..; ordrng 1 W11384764 (ORIFICE HOLDER)"

"Arrived on site and replaced drain pump diagnosed on previous repair, coupler replaced on first visit. Filled washer with water and watched it agitate and then spin and remove water. job complete."

"Arrived on site for customer complaint of unit leaking, found leak coming from RC defrost drain line, I removed clog in drain line and adjusted drip pan, unit tested good.

Arrived on site for dryer not heating. Upon arrival I confirmed unit had stable 240 connection. Upon further disassembly I found heating element improperly mounted and completely burnt up. Also found high limiter ohm readings extremely sporadic during testing. Will need office to reach once autho is received for repairing element and high limiter kit.; ordrng 1 WP3387747 (Element) and 1 279973 (Thermal cutoff and tstat kit) and 1 Cnote

Arrived on site for refrigerator with intermittent cooling and a broken dispenser. Upon arrival I found temps in both compartments was at 39 FC and 50 rc. Also found the ice dispenser plastic chute broken from handle. Also found the cooling issue was because compressor was over heating and shutting down. Found psi lvls ranging between 0 to -10 low side and 160 to 175 high side. Couldnt find any evidence of any leaks. I recovered 6.75oz of refrigerant from system then I pulled a vacuum on the unit for 15 minutes to try and clear the contamination from system. I recharged system and found unit had stable psi lvls stabilized at 0 and 150. Informed customer to give unit 24 hrs to cool. Call complete

"Onsite for washer not operating properly. In diag, found F9E1 long drain. Found wires to drain pump hanging and disconnected from spades. Also, drain pump connector cover broken.ordering drain pump and lower wire harness. I connected new spades to both wires to allow customer to use unit in the meantime. Office to reschedule. ; ordrng 1 W11405459 (Lower harness) and 1 W11259498 (Drain pump)"

Arrived on site for the refrigerator that is not making ice. Inspected unit and work area. Ran the unit through test 44 to check the icemaker harvest and found the motor not turning. Removed icemaker cover and found the connector for the bucket switch not connected onto the wire harness in the door. Connected the bucket switch and tested it again. The motor began to turn and harvest as designed. Ran to other tests on the harvest and the Phil and unit worked as designed. Call complete.

Arrived on site for an ice machine that won?t cut ice. Inspected unit at work area. Customer advised that he had a prior company out and they could not fix the grid cutter so they were supposed to come back with the part but never did. Confirmed the customers complaint and found the green cutter completely broken on the top not allowing electricity to flow through the rig cutter. Replaced grid cutter and tested the unit. The unit cycled as designed and began to make ice. Call complete.

"Onsite for dishwasher not starting cycle. Unit had power. Found water valve under sink off. Turned back on, ran diag cycle, unit functioning as designed. Call complete."

"Arrived on site for a washing machine that pausing in the middle of a cycle. Inspected unit and work area. Placed in an in service diagnostics and found an F5 E1 (lid switch fault - lid is up), F0 E4 (spin limited by water temperature), F0 E3 (overload), F3 E2 (inlet water temperature fault), and F2 E1 (UI stuck key) error codes. Ran the unit through an auto test and found the unit working as designed. The customer stated that the unit put itself and a pause midway through the cycle and that the issue doesn?t necessarily happen at any point they?ll come back to the unit and the start button is flashing. I did advise the customer that generally speaking on these issues and ends up being a control panel related issue due to the contacts on the panel starting to short. Replaced user interface console and tested the unit. The unit is working as designed.

Arrived on site for a wash machine that?s not agitating. Inspected unit and work area. Confirmed customers complaint and found the unit clicking as it was trying to agitate and spinning the basket. Checked underneath the unit and found the shifter not engaged with the spam. Replaced shifter was updated shifter and tested the unit. The unit is working as designed. Call complete.

"Arrived on site for a refrigerator that?s not cooling in the refrigerator section. Inspected unit and work area. The customer stated they had probably had a defrost issue in the refrigerator several years ago where it kind of did the same thing. Check the evaporator for the defrost issue and found no frost buildup on the evaporator and the evaporator fan running properly. Place the unit and service diagnostics and found the average temperature of the freezer in the last 6 hours at 14?F. Found the refrigerator section sitting at 46?F. Advise the customer that the issue appeared to have been a sealed system issue.

Arrived on site to install previously ordered parts. R&R both and unit tested as designed. Job completed.

"Arrived on site for a dryer that?s taking 2 to 3 loads to dry clothes. Inspected unit and work area. The customer advised that the unit does he but their clothes aren?t dry after one cycle for the most part. I ran the unit on a time dry high heat cycle and found the unit turning in heating properly. I could hear the gas valve actuator in the gas at night. Checked behind the unit and found the vent hose completely kinked and crashed. The customer stated that he did get fuel airflow out of the back. I advise the customer that due to the unit heating and tumbling, the issue would have to be with an air flow restriction. I advised the customer to replace his vent hose due to the damage sustained. I also advised the customer to run a load without the vent hose on on an hour time dry cycle to ensure the unit is drying clothes and that that would verify my ventilation issue on the unit. Unit is working as designed. Call complete."

Arrived on site for refrigerator not cooling or dispensing water. Upon arrival found stable 120 connection to unit. Found only compartment lights as well as ui lights working but nothing else was running. After further inspection I narrowed down the issue to a short in the hv control not allowing it to distribute power evenly to rest of unit. I installed new board and found unit had restore full functionality. Water dispenser is working and rest of unit will need at least 24 hrs to cool. Call complete

"Arrived on site and inspected side by side refrigerator with intermittent cooling issues. Called SW and was advised to order the thermostat for return visit. Checked freezer temperature was -2 and ff compartment was 33 degrees. The compressor was running also condenser fan and evaporator motor were working. Ordering the thermostat and will return with previously ordered parts. Office to schedule return services.; ordrng 1 WP2198202 (THERMOSTAT)"

arrived on site to service refrigerator for humming noise.

Arrived on site for refrigerator freezing items in crisper drawers. Uponarrival confirmed complaint and found temps in rc varied from 37 near the top to 29 closest to the bottom of compartmen. Also found during diagnostics that the dampener motor and fan assembly were making a loud noise and not working in conjunction with one another. After getting autho I replaced dampener assembly and informed customer to give unit 24hrs to stabilize. Call complete

"Arrived on job for complaints of little to no ice. Found that icemaker tray was full, not harvesting normally. Changed out icemaker and ran diagnostics test 120 and 97, passed tests. Called tech line 7731473835"

Arrived on site to install previously diagnosed parts to resolve compressor making screaming noise. Found high side pressure at 145 on piercing the dryer. Evacuated system and replaced compressor and dryer. Vacuumed and verified vacuum holding. Charged to 3.5oz per serial tag. Retested and verified pressures good. Call complete.

Arrived on site to install previous diagnosed. Inspected unit and work area. Found unit going through filtration system with reverse osmosis connected (see SD-QUICKPIC). Removed water filter from unit. Performed diagnostics mode and found good water flow to reservoir. Found control read correct water level (filled with 1 minute and light was soiled when reservoir was full. Continued with test mode. Found when running compressor and condenser fan after 14 minutes no frost pattern was developing. Found compressor and condenser fan was running. Called Whirlpool tech support and spoke with Joel. Went over prior diagnostics and he stated that unit has a sealed system failure and will need to tap system to find if failed compressor or leak in evaporator. Tested inlet valve with water filter in place and found water pressure good and inlet valve test past. Will return with compressor and and evaporator tray. Office to schedule return when ETA is available. Please allow 3 hours for repair. Sr# 7731473180.; ordrng 1 ACCESSVALVE (ACCESS VALVE ) and 1 W10200037 (drier-tube) and 1 W10218037 (evaporator) and 1 W10536005 (compressor)

Arrived on site to replace previously ordered parts for washer. Replaced shifter and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to test vent hood fo noise while blower is on. Found blower wheel needed adjusted. Adjusted wheel, tested unit, unit works good. Job complete."

"Arrived on site to test unit for not agitating and wet clothes at end of cycle. Found shift actuator not connected. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site to install previous diagnosed part. Removed failed pump and installed new. Performed diagnostics mode and tested components operation. All tested good, no water leaks detected."

"Arrived onsite to replace control. Replaced control. AHS to research control issue. No other issues at this time. Job complete"

"Arrived on site for customer complaint of unit not cooling properly, found failed evaporator fan motor, I replaced fan motor, unit tested good.

Arrived on site to install previously diagnosed parts. I installed the new control and counter weight. I then tested the unit in bake and found it working as designed. The customer had also found that on one occasion the burner temporarily stopped working. They stated it almost immediately kicked back on though. I found the burner as designed. Call complete.

Arrived onsite for dryer with door not closing all the way or sagging. Upon inspection I found 2 of the hinge screws were stripped and not secure to hood the door. I replaced the screws. The unit is now closing as designed. Job complete.

Arrived on site to diagnose washer that is not properLy cleaning or spinning out clothes. Found no errors present. Ran unit and found the shift actuator disconnected from the cam. Ordering updated shifter to resolve. Office to schedule when part arrives. ; ordrng 1 W10913953 (Actuator)

"Arrived on site and inspected refrigerator and could not duplicate homeowners concern of shelf drawers and the fresh food section jamming in place. Inspected All roller wheels and blades and everything is in good shape. No repair or adjustment is available,

Arrived on site to test unit for light not turning off and not heating. Replaced board and still not working correctly. Will order new console and door latch. Office to reschedule. ; ordrng 1 W11093241 (Console stainless) and 1 W10883049 (Door latch)

Arrived on site to test unit for unit it sparking. Test unit and found unit sparking from high voltage. Will need new cap mag and diode.

"Arrived on site for customer complaint of loud noise issues, ran test harvest cycle, found failed drain pump, I replaced pump, unit tested good."

"Arrived on site for dryer making abnormal noise. Tested operation to verify sound , no abnormal sound while unit was empty. Disassembled unit and found back right guide roller had failed bearing. Found front right guide roller not turning. Will need to replace 2 of the 4 guide rollers.Removed failed rollers and installed new. Assembled unit and tested operation. All tested good.

"Arrived onsite for refrigerator not producing ice. Upon arrival put unit in diagnostics and checked for ice maker error codes, found none. Checked harvest cycle and fill cycle, completed both. Check ice fan and is functioning. Ran evaporator fan test and found freezer fan not energizing. Will need to order and replace freezer evaporator motor. Bringing prescreened parts just in case. Office to reschedule ; ordrng 1 W11032800 (motor-evap)"

"Arrived on site to inspect dishwasher not turning on. Upon further inspection, I attempted to test the unit in diagnostics and it failed. Only 3 buttons worked on the control panel. Test3d the control and it is getting voltage. Removed the control panel ribbon from the main control and cleaned the prongs on the main control and plugged the control panel back in and attempted to place in diagnostics again and it continued to fail. I advised the customer of my findings and that the control panel needed to be replaced

Onsite to install previously diagnosed parts. Replaced door assy with control. Unit now functioning as designed. Call complete.

Arrived onsite to replace part ordered by previous tech. Replaced part. Tested the unit and unit did not stay on. Checked voltage at the terminal block and the unit was getting 240v and correct 120v a side. Ordered part. Rescheduled with customer ; ordrng 1 W11536794 (CONTROL)

"Arrived onsite for washer making grinding noise. Upon arrival put unit in diagnostics and found stored error code for F7E4 basket rearrangement failure, F7E9 locked rotor, F0E3 overload. Inspected underneath unit and found rotor had fallen off. Bolt came loose. Secured bolt and tested. Unit is not functioning correctly. Will need gearcase, rotor, stator and clutch assembly replace. Office to reschedule ; ordrng 1 W11195971 (stator)"

Arrived on site for loud noise. Ran diagnostics loud noise from compressor and damper assembly ordering a new compressor ; ordrng 1 W10507884 (Compressor) and 1 Wpe10143759 (Drier uv) and 1 W11506635 (Access valve)

Arrived on job for complaints of grinding noise in washer. Found that gear case was leaking oil. ; ordrng 1 W10902814 (washplate) and 1 W11239857 (belt) and 1 W11423758 (GEARCASE )

Arrived on site for washer not spinning cloths out at end of cycle . Ran diagnostics and got suds and off balance load . Ran washe tests all checked normal. Unit drained and spun properly . Did advise customer to run a cleaning agent and to cut back on soaps and not to wash large blankets . No water leaks detected at time of service

"Arrived on site to inspect dryer not heating. Upon further inspection, I opened the door and closed the door switch and turned the unit on. I did not see the heating element illuminate in the back left vent area. Using the vent test kit provided for today, I tested the airflow in the unit and it failed (photo). Removed the back panel and tested the element, cutoffs and fuse and found the element was bad. I removed and replaced the element and vacuumed the lint from the back of the unit and tested. Unit is operating as designed. I recommended that the customer have the dryer vent checked/cleaned. No lint observed in the unit at the end of service, job completed."

"Arrived on site and inspected washer and did not find any saved error codes, customer is experiencing unbalanced loads and discussed correct loading procedure, and detergent usage to prevent this. Replaced actuator, Washer is operating as intended, job complete"

Arrived onsite for vent hood with light out and hanging grease filter. Upon arrival I confirmed the complaint. I found the filter damaged and hanging down.I replaced the bulb and the unit lit as designed. I am ordering the filter to be shipped direct to customer. ; ordrng 1 W11177751D2C (Filter)

Arrived on site to test unit for no ice production. Found door harness was damaged upon further inspection found door harness has broken wires. Needing FC door in stainless to fix issue. Need autho. Office to reschedule.; ordrng 1 LW10651576 (Door)

Arrived onsite for the water paddle looking like it?s delaminating. Looked at the water paddle and noticed that it was the sticker peel that was never taken off the paddle. Removed the sticker. No issues at this time. Job complete

"Arrived on site refrigerator not producing ice. Inspected unit and work area. Performed diagnostics mode and cycled ice maker. Found ice maker not flexing to drop ice. Removed failed ice maker and installed new. Tested operation. Found fill tube operation and found calcium buildup. Cleared fill tube and tested fill operation. All tested good, no water leaks detected."

Arrived onsite to replace part ordered by previous tech. Replaced part. Tested the unit. Unit tested good. No issues at this time. Job complete

"Arrived on site to test unit for error code f2e1(shorted key pad). Replaced control, tested unit to 350, unit is operating as designed. Job complete."

Arrived on site to secure loose toe kick. Found unit framing extremely bent on both left and right sides. Unit leaning forward excessively. Cabinet/tub needs replaced.

Arrived on site for Dishes Not Drying - Dishwasher. Placed in diagnostics and no error codes came on. Ran through full diagnostics and completed all cycles. Heating element heated and water sizzled on element when door was opened. Noticed customer did not have any rinse aid inside the dishwasher. Went through the owners manual and read the section where it explains the dishwasher must have rinse aid used along with heated dry to get good drying performance. No leaks detected. Job completed.

"Arrived on site and replaced parts diagnosed by previous technician, freezer was not defrosted and informed customer it will still need to be done to complete repair. Job complete"

Arrived on site to diagnose a dryer that is not even with washer placement. Due to vent location on wall dryer cannot be pushed further back without damaging vent and causing airflow issues.

"I arrived on site to diagnose refrigerator not making ice and a broken housing to the filter, I gained access to the fridge and took temperatures and found it to be good and within normal operation. I gained access to the ice maker and tested it and verified it goes through a cycle, I could not get water to fill, I checked the fill tube and found it is not frozen, I gained access to the inlet valve and reservoir and found that the reservoir is not frozen and the valve is intermittently operating.

Arrived onsite for microwave no power. Upon arrival found unit had power fuses and thermostat was good. Found unit control to be at fault as relay 4903 was damaged. Ordering control. Office to reschedule upon receiving.; ordrng 1 W10892389 (Control)

Arrived onsite for dishwasher not heating. Upon arrival found unit operating as designed spoke with customer on using rinse aid and settings. Job Completed.

Arrived on site to test unit for glass trim separating. Will need to order new front glass office to reschedule. ; ordrng 1 W11176456 (Door glass) and 1 W11178521 (Name plate)

"Arrived on site to test unit for constant PF displaying on console and oven latch staying locked. Found control is faulty and oven sensor was reading 1925ohms causing latch to stay locked. Was able to unlock latch.

"Arrived on site to test unit for constant PF displaying on console and oven latch staying locked. Found control is faulty and oven sensor was reading 1925ohms causing latch to stay locked.

"Arrived on site for customer complaint of UI panel not responding on all buttons, and display missing digits. Found failed auI panel and display missing digits, Ordering UI panel and display. ; ordrng 1 W10696354 (UI panel black) and 1 Cnote (Office to reschedule)"

"Arrived on site for a dishwasher not draining. Upon arrival the tub was full of water. I pressed the drain button on the unit and it instantly started leaking from the bottom. I stopped the drain and then vacuumed up all of the water. I gained access to the unit and put it into diagnostics mode. I found stored error codes F6E4 for float switch open, F2E1 for stuck key, and F8E2 for drain motor electrical problem. I then ran a test cycle and found the unit did not drain. I checked voltage to the drain pump and found the correct 120VAC. This indicates a faulty drain pump. I replaced the drain pump and then tested the unit again. The drain was now functioning as designed. I gained access to the float switch and ohmd it out. The switch is working as designed. However, I found a leak coming from the float switch assembly. Upon further inspection I found the dispenser physically broken, the sump screen melted, and the right hand upper track assembly broken (the stopper is not staying on and can only be replaced by ordering entire track, you can take the stopper off of the new track to just replace that). Due to this I am ordering the float assembly, upper track, dispenser, and screen to replace. Office to reschedule. ; ordrng 1 W10861000 (Dispenser) and 1 WPW10195036 (Float) and 1 WPW10195038 (Float Nut) and 1 WP8531743 (Float Gasket) and 1 W10873429 (Float Switch Housing) and 1 WPW10463906 (Sump Screen) and 1 W10914507 (Upper Right Track)"

Arrived onsite for refrigerator with broken parts related to the ice maker. Upon inspection I found the FC ice maker was not screwed in and was hanging down into the bin. I secured the ice maker and it filled while onsite. No leaks detected during time of service. Job complete.

"Arrived on site. Pulled unit out found waterline leaking at connection,attempted tighten line still leaking replaced waterline,replaced compressor,evaporator,filter drier and pump,ran diagnostics good frost formation on evaporator plate. Reassembled unit checked water drainage good ran diagnostics all test passed.ealed system parts covered by manufacture ; used 1 8212547RP (Waterline) from stock"

"Arrived on site for customer complaint of upper spray arm falling off, found broken spray arm, I replaced spray arm, unit tested good."

Arrived on site for Cooktop or Vent Light Not Working - Over-the-Range Microwave. Used truck stock bulb to test housing. Light remains on whether light button is turned on or off. Removed control and installed new control. Tested again and light turns off and on as designed. Customer had purchased their own bulb prior to our arrival. Installed their bulb. Job completed.

"Arrived on site to diagnose a washer that is not turning on. Found gfci breaker tripped and reset breaker. Tested all parts and components and found no failures to washer at this time. Advised homeowner that appliances are not intended to be on gfci circuits, as there are parts that are intentionally not grounded. When these parts run there is a possibility that gfci circuits will trip."

Arrived on job for complaints of icemaker not working properly. Found that everything was working properly. Harvested and filled properly. Adjusted cube size. If problem continues recommend replacement of ice bin.

"Arrived on site to inspect cooktop damage. Upon further inspection, I found several scratches on the back left corner, scratches near the front left and right burners and back right corner. I removed and replaced the cooktop and tested and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on job for complaints of dryer not working.found that outside breaker had been tripped. Turned breaker back on and power restored. Tested unit, working properly."

"Arrived on site and inspected dryer and found incoming power is good but dryer will not start. Spoke with SW and checked outgoing power from control board from light blue wire to neutral and there is no voltage. Relay on control board has failed

Replaced door checked door seal good.

Arrived on site to test unit for gas smell. Ran oven and oven heated to 350 no gas smell job complete.

Arrived onsite for refrigerator not cooling. Upon arrival found unit starting device give unit 0.43 amps and found starting device damaged and warm to touch. Turning unit compressor off and on. Replaced starting device and tested. Unit is now operating as designed. Job Completed.

"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel failure and the interior bulb being burnt out, I removed and replaced both parts and tested. Unit is operating as designed. Job completed."

"Arrived on site for water issues. Tested dispenser with filter and bypass installed loud hammering noise diagnosed after not passing through filter head correctly,replaced filter head checked water connections no leaks,tested water dispenser unit working as designed.

"Arrived on site for customer complaint of broken caster and noise issue, I replaced left side front caster, and added shims to right rear so unit would set level. Unit tested good."

Arrived onsite for oven not operating correctly. Upon arrival found unit issue was unit door. Glass scratches and handle falling off. Third time to tighten handle. Ordering new handle bracket screws and glass. Office to reschedule upon receiving.; ordrng 1 W11389703 (Bracket) and 2 W11428245 (Screws)s and 1 W11176456 (Glass)

"Arrived on site to install previously diagnosed dispenser and drain pump to resolve dishwasher not running. Installed new drain pump and dispenser, then retested unit. Verified all is working as designed. Ran through diag cycle.

Arrived onsite for dryer tripping breaker. Upon inspection I found the power cord at the terminal block had a thermal event and burned some of the wires in half. The terminal block was damaged from this so I replaced the terminal block with the provided kit. The customer provided me with a new power cord that I installed for them. I tested the unit and it is working as designed at this time. Job complete

Arrived on site for Noise when it starts every time. Used a cup with water to test microwave for noise. When microwave blower turns on when the start button is pressed you can hear the damper opening and making contact with the metal vent box in the cabinet above the microwave. This is the metal box that vents air out of the microwave to the exterior of the home. Customer was relieved to know there wasnt anything wrong with the microwave itself. No repair needed. Job completed.

"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and shaped it with my heat gun. Tested the door/gasket and unit is operating as designed. I recommended that the customer keep the right door closed for a few hours to allow the gasket to form with the door and chassis. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the failure of the sump/motor assembly and control panel, I removed and replaced both and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for refrigerator RC top and FC lights not working. Inspected unit and work. Gained access to FC module and jump circuit. Found failed FC module Removed module and installed new. Tested light operation. All tested good, no water leaks detected during service."

"Arrived on site for refrigerator making abnormal noises. Customer stated failure sound like freezer fan is hitting something and happens intermittently. Inspected unit and work area. Performed diagnostics mode and tested all moving components. Was not able to get fault to occur. Attempted to let unit run in normal mode and unit went in to defrost mode. Gained access to evaporator and found no ice ball buildup. Removed evaporator fan motor and installed new. Tested operation. All tested good, no water leaks detected. Spoke with customer on user care guide and operation."