Service History 1049

Near Cedar Park, TX 78613
Lou
Job Details: 07/24/2018
arrived on site to inspect dishwasher door not closing. Upon further inspection, the customer advised that the unit is not getting water and the right side of the door is not sealing. I found that the valve to the water coming out of the house was turned off. I turned the valve on and the unit began to dispense water into the tub. The unit is sitting on an uneven floor which makes it look like the door is sagging or not closing well. I demonstrated to the customer that if I were to raise the unit on the right side, the door would drag when closing causing it to hit on the right side of the chassis. The floor is uneven approximately 1/8 of an inch. I placed the unit in diagnostics and tested and the unit operated as designed. I found a large amount of soap debris in the tub and advised the customer to stop using detergent pods as they produce too much soap and can damage the unit. I recommended that they use liquid or liquid gel and no more than two teaspoons and to use rinse aid as wel
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/24/2018
Model WMH32519FS0, Autho. WFN9800EPL1, Arrived on call for burn mark by light casing, found that the burn mark was on the plastice cover ends of wires for under light and socket for under light which is normal on the plastic but did not melt just has a discoloration which i see on all models that have use, installed under light socket and new light bulb that customer purchased and checked operation and under light is working as it should, original bulb the glass part of it separated from the metal part of the bulb, all checks good, call complete. No parts needed.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/24/2018
Model WMH32519FS0, Autho. WFN9800EPL1, Arrived on call for burn mark by light casing, found that the burn mark was on the plastice cover ends of wires for under light and socket for under light which is normal on the plastic but did not melt just has a discoloration which i see on all models that have use, installed under light socket and new light bulb that customer purchased and checked operation and under light is working as it should, original bulb the glass part of it separated from the metal part of the bulb, all checks good, call complete. No parts needed.
Near Fort Hood, TX 76544
Arthur B.
Job Details: 07/24/2018
MEDX655DW1 (Dryer) - Arrived onsite for customer complaint of no heat on dryer. Checked voltage and getting proper 240v. Removed back panel to check element and cutoff. All checks ok. Did checked voltage from motor to element and found no voltage. Unit will need new motor to complete repair. Ordering motor and timer just in case but may not need. Dryer vent and lint trap was clean of lint at time of service.
Near Austin, TX 78753
Wesley
Job Details: 07/24/2018
Wes571cIDM02 arrived on site and found unit with very slow trickle of water flow. After replacing water line parts found unit pressure from house super low. Advised customer on findings. All else checks good.
Near Lakeway, TX 78734
Brandon
Job Details: 07/24/2018
Arrived on site for customer complaint of dryer not working properly on auto dry, I used the vent test to check for clog in exhaust vent, I found vent was clogged and needed cleaning. I showed customer the vent test and explained how it works, and instructed him to get the vent cleaned before using the dryer again. Vent was not clear at time of service.
Near Buda, TX 78610
Kevin
Job Details: 07/24/2018
Arrived on site and set oven to preheat and it reached temperature in expected amount of time. Bank barn or turned off at 372° and reignited at 361° lower temperature 10° overall I showed customer how to make further adjustments if they wish to. No for the repair is required at this time, job complete.
Near Austin, TX 78756
Luis
Job Details: 07/24/2018
Refrigerator-installed deli control
Near Round Rock, TX 78665
Tyler B.
Job Details: 07/24/2018
Near Bee Cave, TX 78738
Brandon
Job Details: 07/24/2018
Arrived on site for dishwasher dispenser not staying closed, found dispenser was broke and needed replacing. I removed the outer door and replaced soap dispenser, unit tested good, no leaks at time of service.
Near Austin, TX 78739
Leonardo
Job Details: 07/24/2018
Maytag dishwasher no high rise loop. Model:MDB4949SDZ0. Arrived on site to test unit for no high rise loop. Got high rise loop and secured high rise loop to make sure it would stay. Test unit for back flow and no back flow present at this time. Job complete
Near Killeen, TX 76549
Arthur B.
Job Details: 07/24/2018
WDTA50SAHB0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher scrapping when closing door on RH side. Found RH leg on tub had came off raised tile floor. Was able to adjust leg back to tile. Used mounting brackets to secure unit to under counter. No other issues found. All water connections were dry at time of service.
Near Liberty Hill, TX 78642
Lou
Job Details: 07/24/2018
arrived on site to install previously diagnosed and ordered part. I removed and replaced the drain tube that goes from the drain pump to the drain pipe. I verified my connections and placed the unit in diagnostics to test. Unit operated as designed and no water leaks were observed during service. Job completed.
Near Lockhart, TX 78644
Joseph C.
Job Details: 07/24/2018
WTW8040DW4 Arrived on site for “shaking, during spin cycle” complaint. Inspected unit and found it in level condition. Rear right suspension sprung and dropped down. F0E5 error code present. Removed and replaced suspensions. Tested unit. Unit tests good. No leaks detected, at time of service.
Near Austin, TX 78731
Luis
Job Details: 07/24/2018
Refrigerator-installed updated control kit to allow water to dispense correctly
Near Austin, TX 78738
Brandon
Job Details: 07/24/2018
Arrived on site for washer lid locked and unit did not complete cycle, found no power was getting to unit and breaker was tripped. I reset the breaker and put unit into diagnostic mode, found unit was functioning properly on all test cycles. Water lines were dry at time of service.
Near Leander, TX 78641
Thomas L.
Job Details: 07/24/2018
Arrived on site for no ice condition. Found inlet fill tube frozen solid. Removed ice blockage and replaced inlet water valve. All water connections were dry.
Near Killeen, TX 76542
Arthur B.
Job Details: 07/24/2018
WRV986FDEM01 (5 Door Refrigerator) - Arrived onsite to install new deli pantry control to 5 door refrigerator from my prior diagnosis. Removed deli control and installed new replacement. Removed all ice from RC evaporator cover. Reassembled and powered unit. Unit now powers on and does not reset. No other issues found. All water connections were dry at time of service.
Near New Braunfels, TX 78130
Diego G.
Job Details: 07/24/2018
Arrived on site. Check for no operation issues. Found error for overload. Ran through diagnostic test to test all components, all functions tested OK. Instructed customer that king size comforters will not wash correctly in the washer and will have issues. No leaks present. Job complete.
Near New Braunfels, TX 78130
Diego G.
Job Details: 07/24/2018
Arrived on site. Check for no operation issues. Found error for overload. Ran through diagnostic test to test all components, all functions tested OK. Instructed customer that king size comforters will not wash correctly in the washer and will have issues. No leaks present. Job complete.
Near New Braunfels, TX 78130
Diego G.
Job Details: 07/24/2018
Arrived on site. Check for no operation issues. Found error for overload. Ran through diagnostic test to test all components, all functions tested OK. Instructed customer that king size comforters will not wash correctly in the washer and will have issues. No leaks present. Job complete.
Near Round Rock, TX 78665
Tyler B.
Job Details: 07/24/2018
Near Austin, TX 78735
Brandon
Job Details: 07/24/2018
Arrived on site for part hanger, I replaced ice maker fill tube, unit tested good. Water lines were dry at time of service.
Near Austin, TX 78757
Wesley
Job Details: 07/23/2018
Kfcs22evms8 Arrived on site and found unit operating quietly and at the right temperatures. No ice build up on Evap. Noise had come and gone after diagnostic test. Seal check good and heat treated to restore suppleness. Advised customer on use and care.
Near Buda, TX 78610
Kevin
Job Details: 07/23/2018
Arrived on site and found no excessive noise from refrigerator, wall to the right Has been damaged, took one picture. Found lower grill is in place, took one picture. Since there is no excessive noise did not move refrigerator forward to prevent further damage to wall. No water leaks from connections at time of service.
Near Leander, TX 78641
Lou
Job Details: 07/23/2018
arrived on site to inspect washer stopping in the middle of cycle. Upon further inspection, I found that the unit was full of water and unplugged with the water turned off. Customer advised that the unit stopped while washing and was leaking from underneath so they unplugged the unit and turned the water source off. I plugged the unit in and turned the water back on and found the unit full of water. I pressed and held the start button until the unit went into drain mode and pumped all of the water out. I verified that the drain hose was zip tied down at the drain pipe too. I placed the unit in diagnostics mode and checked for error codes and there were none. I cleared codes anyway and continued with testing and the unit operated as designed with no error codes at the end of testing. I checked underneath the unit for any signs of leaking and found none. I snapped photos of the drain pump and drain hoses from underneath the unit. I put the unit back into place and leveled the unit and pl
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/23/2018
Model WRV986FDEM01, Arrived on call for fresh food not cooling but freezer temp is good found fresh food set at 33 degrees and actual temp on fresh food product is 53 to 59 degrees, called whirlpool tech line and talked to bruce then kurt 7722529740, found fresh food compartment sensor and evap sensor are checking good and evap sensor has the correct placement per tech line and is secure to the freon line, was instructed to replace the ui control for not reading sensors, ui control controls the operation of cooling for the sensors per tech line, also found that ice room fan is only getting 6 dc volts to it when forced on and is running very slow, will need main control and also adapter kit due to moisture and ice at rear adapter kit, will need autho. For repair, office will reschedule with customer if autho. Is approved. No water leaks at time of call., will need autho.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/23/2018
Model WRV986FDEM01, Arrived on call for fresh food not cooling but freezer temp is good found fresh food set at 33 degrees and actual temp on fresh food product is 53 to 59 degrees, called whirlpool tech line and talked to bruce then kurt 7722529740, found fresh food compartment sensor and evap sensor are checking good and evap sensor has the correct placement per tech line and is secure to the freon line, was instructed to replace the ui control for not reading sensors, ui control controls the operation of cooling for the sensors per tech line, also found that ice room fan is only getting 6 dc volts to it when forced on and is running very slow, will need main control and also adapter kit due to moisture and ice at rear adapter kit, will need autho. For repair, office will reschedule with customer if autho. Is approved. No water leaks at time of call., will need autho.
Near Austin, TX 78752
Wesley
Job Details: 07/23/2018
W!H31017DS0 Arrived on site and installed control due to scratching. Unit now checks good.
Near Buda, TX 78610
Brandon
Job Details: 07/23/2018
Arrived on site for refrigerator not cooling at all, found compressor, and fan motors were not running, found UIB was non responsive to commands and I could not access diagnostic mode. I found control board was bad, I replaced control board, unit tested good.
Near Leander, TX 78641
Lou
Job Details: 07/23/2018
arrived on site to inspect oven showing error code 5/1. Upon further inspection, I checked for voltage at the P5-5/neutral and P5-6/neutral and received no voltage. Per the diagnostics in Service Matters, I removed and replaced the main control and tested the unit and the unit operated as designed. Job completed.
Near Austin, TX 78738
Luis
Job Details: 07/23/2018
Refrigerator-installed updated icemaker kit
Near Temple, TX 76501
Arthur B.
Job Details: 07/23/2018
MFF2557HEQ (French Door Refrigerator) - Arrived onsite customer complaint of icemaker not making ice on French door refrigerator. Found water valve cracked in rear and icemaker stuck mid harvest. Removed valve and icemaker and installed new replacements. Reassembled. Turned water supply on. No leaks found. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service. Unit is cover per thru Assurant Ext Warranty.
Near Buda, TX 78610
Connor M.
Job Details: 07/23/2018
Wdf510pay82 whirlpool dishwasher Arrived on site to test unit for wash quality issues. Found complaint to be missing leds on control and dishes not drying. Replaced control and confirmed operation of element. Unit working properly, no leaks detected.
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 07/23/2018
Arrived on site for icing in freezer section. Found items in the left side of the pizza bin pushing against crisper causing left side of door to push out and not seal. Corrected and adjusted door gasket. All water connections were dry.
Near Austin, TX 78733
Luis
Job Details: 07/23/2018
Refrigerator-replaced water line to dispenser,compressor,evaporator and filter drier.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/23/2018
Model Arrived on call for fridge leaking water in to freezer, found that there is a layer of ice in the bottom of freezer cycled ice maker and no water leaks from it, found that drain tube in freezer is iced over, will need p-trap drain tube kit , ivemaker and valve not needed, will reschedule for 7/26/18, no water leaks at time of call. Did clear i e slab from bottom of freezer floor only.,
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/23/2018
Model Arrived on call for fridge leaking water in to freezer, found that there is a layer of ice in the bottom of freezer cycled ice maker and no water leaks from it, found that drain tube in freezer is iced over, will need p-trap drain tube kit , ivemaker and valve not needed, will reschedule for 7/26/18, no water leaks at time of call. Did clear i e slab from bottom of freezer floor only.,
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/23/2018
Model WRF535SWHZ00, Arrived on call for fridge leaking water in to freezer, found that there is a layer of ice in the bottom of freezer cycled ice maker and no water leaks from it, found that drain tube in freezer is iced over, will need p-trap drain tube kit , ivemaker and valve not needed, will reschedule for 7/26/18, no water leaks at time of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/23/2018
Model WRF535SWHZ00, Arrived on call for fridge leaking water in to freezer, found that there is a layer of ice in the bottom of freezer cycled ice maker and no water leaks from it, found that drain tube in freezer is iced over, will need p-trap drain tube kit , ivemaker and valve not needed, will reschedule for 7/26/18, no water leaks at time of call.
Near Austin, TX 78745
Kevin
Job Details: 07/23/2018
Arrived on site and found customer is experiencing a PF error every 30 minutes. Spoke with tech line and they recommended replacing freezer evaporator motor it is failing and causing the power loss when the refrigerator switches over to cooling the freezer. Quoted customer Total labor $169.99 evap motor $132.84, SR7722519292
Near Austin, TX 78749
Kevin
Job Details: 07/23/2018
Arrived on site and replaced belt diagnosed on previous visit, after replacement all function has returned to dryer. Insured there is no lint buildup inside of cabinet, job complete
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/23/2018
Model KUID508ESS1, Unit has a 3 year parts and labor warranty, Arrived on call for ice machine not making ice and when moved unit out door fell off, bin thermistor 2.64 k ohms at 82 degrees and bin sensor is reading 5.5 ohms, compressor amp draw is 2.0 amps and plate is getting cold, found that aux. drain pump is running constantly and top cabinet is damaged and the front left corner of the cabinet top which the plastic front that has metal plate that door magnet touches to keep door closed the hole plastic strip removed from the insulation, dave file number 7722526628, bin sensor cutting grid and compressor amp draw are good , will need aux drain pump, black cabinet top and recirculation pump, will reschedule for 7/30/18. Unit is not connected to water or drain.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/23/2018
Model KUID508ESS1, Unit has a 3 year parts and labor warranty, Arrived on call for ice machine not making ice and when moved unit out door fell off, bin thermistor 2.64 k ohms at 82 degrees and bin sensor is reading 5.5 ohms, compressor amp draw is 2.0 amps and plate is getting cold, found that aux. drain pump is running constantly and top cabinet is damaged and the front left corner of the cabinet top which the plastic front that has metal plate that door magnet touches to keep door closed the hole plastic strip removed from the insulation, dave file number 7722526628, bin sensor cutting grid and compressor amp draw are good , will need aux drain pump, black cabinet top and recirculation pump, will reschedule for 7/30/18. Unit is not connected to water or drain.
Near Austin, TX 78757
Wesley
Job Details: 07/23/2018
GI15NDXZS1 arrived on site for no ice and found condenser fan motor failed. Replaced. Now unit is operating as designed. All checks good. Charged 219.99 book labor and 125.78 for part.
Near Leander, TX 78641
Lou
Job Details: 07/23/2018
arrived on site to inspect wall oven showing error code F6E0. Upon further inspection, I placed the unit in diagnostics and verified error code(s) and found 6/0, 6/6, 6/9, and 2/1. I cleared the error codes and continued with diagnostics as shown in Service Matters then turned the unit on to Bake at 350 degrees. The unit did not show error codes again. The customer advised that there was a short power outage recently which may have caused this issue. I advised the customer that should this issue occur again to call out office and a tech would come and inspect. Job completed.
Near Austin, TX 78745
Connor M.
Job Details: 07/23/2018
KDTE104ESS0 kitchenaid dishwasher Arrived on site to install parts for repair. Installed harness and control. Unit working properly, no leaks detected.
Near Georgetown, TX 78628
Arthur B.
Job Details: 07/23/2018
ED5FHEXVS01 (SxS Refrigerator) - Arrived onsite for customer complaint of SxS not cooling both section and compressor turns on and off intermittently. Attempted to reset filter indicator light and would not respond. Found ADC control is faulty. Removed faulty control and installed new replacement. Reassembled. Powered unit on. Unit began to cool immediately. Good cold air flow coming from FC evaporator. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78746
Kevin
Job Details: 07/23/2018
Arrived on site and inspected dryer and found a loose connection at the element, thermal fuse has failed after replacing found no power to dryer. Found that breaker has tripped and after correcting all function has returned. Recommended to customer that vent to exterior be cleaned by a service to prevent lint buildup and fire hazard. No lint found in unit cabinet at time of service, job complete
Near Austin, TX 78746
Kevin
Job Details: 07/23/2018
Arrived on site and inspected refrigerator and found temperature is reading3 degrees in freezer, 45 in fresh food. There is a relay on the control board clicking every few minutes and the evaporator fan loses power for a moment. Quoted customer for new control board kit $374.99 and total labor $189.99 per CS. After replacement refrigerator is running steady and no longer clicking. No water leaks from connections at time of service, job complete
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/23/2018
Model WRT348FMES00, Apartment 5105, Arrived on call for food freezing in fresh food section,freezer temp is 50 degrees and fresh food is at 70 degrees, freezer sensor got 6.5 k ohms , fresh food sensor got 3.44 k ohms, called whirlpool tech line and talked to bruce, sensors are with in range, did have food 7722524920, will reschedule for 7/26/18, today did seal were the inside liner meets outer cabinet with silicone on both sections, instructed customer to leave unit off with doors open until repaired.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 07/23/2018
Model WRT348FMES00, Apartment 5105, Arrived on call for food freezing in fresh food section,freezer temp is 50 degrees and fresh food is at 70 degrees, freezer sensor got 6.5 k ohms , fresh food sensor got 3.44 k ohms, called whirlpool tech line and talked to bruce, sensors are with in range, did have food 7722524920, will reschedule for 7/26/18, today did seal were the inside liner meets outer cabinet with silicone on both sections, instructed customer to leave unit off with doors open until repaired.
Near Georgetown, TX 78626
Arthur B.
Job Details: 07/23/2018
FFHS2622MSYA (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator making noises intermittently. When arrived, found icemaker when harvesting, motor is making the noise. Unit will need new icemaker. Quoted 241798231 (Icemaker) $132.19 plus tax. Removed icemaker and installed new replacement. Reassembled. Ice maker called for water with no issues. All water connections were dry at time of service.
Near Leander, TX 78641
Lou
Job Details: 07/23/2018
arrived on site to install previously diagnosed and ordered part. Removed and replaced the dishwasher keypad due to start button not working. I tested the unit and it operated as designed. No water leaks observed during service.
Near Austin, TX 78730
Luis
Job Details: 07/23/2018
Icemachine-installed new condenser fan motor
Near Austin, TX 78729
Wesley
Job Details: 07/23/2018
Wrx735sdhz00 arrived onnsite and installed Evap harness and door switch. Defrosted all ice and verified function of heater. Did not replace heater. Unit operating as designed. No leaks.
Near Austin, TX 78717
Lou
Job Details: 07/23/2018
arrived on site to inspect microwave not starting. Upon further inspection, I found that the microwave would not start unless the door is closed hard. I removed and replaced all three switches on the right side interlock and tested the unit and the unit operates as designed. Job completed. No one available to sign the receipt.
Near Georgetown, TX 78628
Arthur B.
Job Details: 07/23/2018
LSR8010PQ0 (Top Load Washer) - Arrived onsite to install new fill hose and drain hose to top load washer from prior tech’s diagnosis. Removed cabinet wrapper and removed torn fill hose. Installed new replacement. Removed and replaced drain hose to shorter one. Reassembled and tested. Unit fills,agitates,drain and spins with no issues. All water connections were dry at time of service.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 07/23/2018
Model MEDB755DWB2, Arrived on call for noise complaint from dryer found bit in the front dryer felt, removed it and cleaned out dryer wih vacuum and put unit back together and no more noise complaint, all checks good, call complete.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 07/23/2018
Model MEDB755DWB2, Arrived on call for noise complaint from dryer found bit in the front dryer felt, removed it and cleaned out dryer wih vacuum and put unit back together and no more noise complaint, all checks good, call complete.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 07/23/2018
Model MVWB765FW0, Arrived on call for drain cycle not working properly, unit is draining water, found prior unit has a bad water temp sensor on valve, replaced housing and cleared all error codes and ran calibration, instructed customer on loading and soap usage again, installed housing with valve no water leaks after repair, call complete.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 07/23/2018
Model MVWB765FW0, Arrived on call for drain cycle not working properly, unit is draining water, found prior unit has a bad water temp sensor on valve, replaced housing and cleared all error codes and ran calibration, instructed customer on loading and soap usage again, installed housing with valve no water leaks after repair, call complete.
Near Georgetown, TX 78628
Thomas L.
Job Details: 07/23/2018
Found dent in middle of upper panel. Replaced. Water connections were dry. Open new home.
Near New Braunfels, TX 78132
Leonardo
Job Details: 07/23/2018
Whirlpool oven giving f5e1 error door latch model: WOD93EC0AS05. Arrive don site to test unit for latch door error f5e1. Found bad latch, replaced latch test unit and unit test good door locking and unlocking. Job complete
Near Austin, TX 78746
Kevin
Job Details: 07/23/2018
Arrived on site and inspected dryer and found a loose connection at the element, thermal fuse has failed after replacing found no power to dryer. Found that breaker has tripped and after correcting all function has returned. Recommended to customer that vent to exterior be cleaned by a service to prevent lint buildup and fire hazard. No lint found in unit cabinet at time of service, job complete
Near The Hills, TX 78738
Brandon
Job Details: 07/23/2018
Arrived on site for for oven coming on by itself and locking the door. Found main control board was faulty and bake element was popped. I quoted customer for control board and bake element. The oven is 18 years old and customer is not going with repair at this time.
Near Austin, TX 78741
Connor M.
Job Details: 07/23/2018
WTW5000DW1 whirlpool washer Arrived in site to install power cord. Installed cord. No water lines available to test. Did not test unit. Owner of warehouse stated they would.
Near Georgetown, TX 78633
Arthur B.
Job Details: 07/23/2018
WMH32519HZ3 (OTR Microwave) - Arrived onsite for builder complaint of OTR microwave display not coming on. When arrived,found control lock was on. Removed control lock. Display now work as intended. Tested unit. Unit heats as intended. No other issues found.
Near Austin, TX 78744
Connor M.
Job Details: 07/23/2018
NTW4516FW2 Amana washer Arrived on site to test unit for shaking during spin. Found customer washing bathroom rugs. Instruct customer on proper use. No leaks detected.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 07/23/2018
Model JFX2897DRM02, Arrived on call for frost in freezer but actual temps are good in compartments, installed adapter due to defect in the seal of the adapter that was installed prior and sealer gum and sealed were inside liner mets outer cabinet on both sections, all checks good, call complete, no water leaks at time of call.
Near Round Rock, TX 78664
Nathaniel B.
Job Details: 07/23/2018
Model JFX2897DRM02, Arrived on call for frost in freezer but actual temps are good in compartments, installed adapter due to defect in the seal of the adapter that was installed prior and sealer gum and sealed were inside liner mets outer cabinet on both sections, all checks good, call complete, no water leaks at time of call.
Near Austin, TX 78717
Lou
Job Details: 07/23/2018
arrived on site to install previously diagnosed and ordered part. Upon arrival, I found the unit was not responsive and the previous tech CL ordered a control. I removed and replaced the control and tested the unit and the unit operated as designed. No water leaks observed during service. Job completed.
Near Georgetown, TX 78633
Arthur B.
Job Details: 07/23/2018
WRF993FIFM00 (French Door Refrigerator) - Arrived onsite to install new control and evaporator cover from tech’s prior diagnosis. When arrived, unit was already defrosted. Removed evaporator cover. Installed new cover and verified placement of thermistor. Reassembled and installed new control board. Powered unit on. Good air flow and frost began to form. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78717
Lou
Job Details: 07/23/2018
arrived on site to inspect dishwasher leaking. Upon further inspection, I placed the unit in diagnostics and tested. Unit showed error codes 9/1, 8/2, 6/6. I cleared the error codes and continued with diagnostics. Immediately after the unit filled with water and the motor came on, the unit began to leak at the diverter. I immediately opened the door to stop the unit and placed the unit in drain mode. I advised the customer of my findings and quoted the customer DW350 $199.99 for diagnostics/labor fee and $247.27 for the sump/motor assembly for a total including tax of $484.16. The customer advised that he wanted to talk to his wife about it and would get back to AE if they want to complete the repair. I advised that the quote is good for 30 days. Customer paid the service/diagnostics fee of $108.24. Remaining balance, should they go forward with the repair will be $375.92. No water leaks observed at the end of service. Unit was left unplugged for safety purposes.
Near New Braunfels, TX 78130
Leonardo
Job Details: 07/23/2018
Whirlpool range oven light not coming on model: WFC150M0EB0. Arrived in site to test unit for light not coming on. Test unit and found bad socket, replaced socket test unit and unit test good job complete
Near Austin, TX 78735
Brandon
Job Details: 07/23/2018
Arrived on site for ice machine not producing ice, I put unit into diagnostic mode, found evaporator thermistor had a short. Ordering evaporator thermistor. Water lines were dry at time of service.
Near Kyle, TX 78640
Connor M.
Job Details: 07/23/2018
WDT720PADM3 whirlpool dishwasher Arrived on site to test unit for not washing dishes. Found sump not powering on. Confirmed sump not getting voltage. Replaced control. Same issue. Control still not sending voltage to sump. Diagnosed failed sump shorting controls. Ordering control for return and bringing sump to have replaced at same time. Control is expart, office to schedule directly.
Near New Braunfels, TX 78130
Leonardo
Job Details: 07/23/2018
Kitchen aid dishwasher 3rd rack broken model: KDPE234GPS0. Arrived on site to test unit for 3rd rack broken wheels. Found broken track, replaced track test unit and unit test good job complete no leaks present
Near Georgetown, TX 78633
Arthur B.
Job Details: 07/23/2018
WRX988SIBE01 (French Door Refrigerator) - Arrived onsite for customer complaint of French door refrigerator’s icemaker not making ice. Ran diagnostics and found error code E2 (Lost Home Position). Unplugged unit and removed faulty icemaker. Installed new replacement. Reassembled and plugged unit back in. Ran test 045 to fill ice mold. No other issues found. Icemaker is being replaced under Appliance Express 1 year warranty. All water connections were dry at time of service.
Near New Braunfels, TX 78130
Connor M.
Job Details: 07/23/2018
MEDC215EW1 maytag dryer Arrived on site for door handle issue. Found handle broken. Replaced and tested unit. Unit working properly. Instruct on proper venting and fire hazard.
Near New Braunfels, TX 78130
Connor M.
Job Details: 07/23/2018
DLE5001W LG dryer Arrived on site to test unit for strike issue. Found strike had come off. Repositioned it and installed. Unit working properly. Instruct on proper venting and fire hazard.
Near Jonestown, TX 78645
Lou
Job Details: 07/21/2018
arrived on site to install previously diagnosed and ordered part. Removed and replaced the dispenser and tested the unit. Unit operated as designed. No water leaks observed during service. Job completed.
Near Georgetown, TX 78628
Lou
Job Details: 07/21/2018
arrived on site to install previously diagnosed and ordered part. Removed and replaced the control panel and tested and unit operated as designed. No gas leaks detected during service. Job completed.
Near Austin, TX 78717
Tyler B.
Job Details: 07/21/2018
Near Georgetown, TX 78633
Lou
Job Details: 07/21/2018
arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I used my jumper wire at the T and H test points and found that the ice maker is bad. Also, I found that the emitter and receiver boards were not functioning properly either. I removed and replaced the ice maker and the emitter and receiver boards and tested the unit. The unit operated as designed. No water leaks observed during service. Job completed.
Near Georgetown, TX 78633
Lou
Job Details: 07/21/2018
arrived on site to inspect oven door handle falling off. Upon further inspection, I found that the screw to the handle on the right side had come off and needed to be reattached. I reattached the screw/handle and tested the unit and the unit operates as designed. I quoted the customer CO100 $99.99 with tax the total was $108.24. Customer paid in full. Job completed.
Near Austin, TX 78728
Tyler B.
Job Details: 07/21/2018
Near Round Rock, TX 78681
Steve C.
Job Details: 07/21/2018
Near Austin, TX 78727
Tyler B.
Job Details: 07/21/2018
Near Georgetown, TX 78633
Lou
Job Details: 07/21/2018
arrived on site to inspect dishwasher not completing a cycle. Upon further inspection, I placed the unit in diagnostics and checked for error codes and there were none. I continued with testing and at the end of the test, again, there were no error codes. I verified the drain pump and heating element were working as designed. The customer advised that they use detergent pods and are on a water softner for their home. I recommended that the customer switch to a liquid or liquid gel and only use two teaspoons of detergent and to continue to use rinse aid. I explained how a dishwasher works to the customer, as well. No water leaks observed during service. Job completed.
Near Round Rock, TX 78681
Steve C.
Job Details: 07/21/2018
Near Georgetown, TX 78626
Tyler B.
Job Details: 07/21/2018
Arrived back on site, found Ice bucket full, upon further inspection found nylon braided water supply hose was kinked. Attached line to back if unit, no leaks on site
Near Georgetown, TX 78633
Lou
Job Details: 07/21/2018
arrived on site to inspect dishwasher rack broken. Upon further inspection, I found that the upper rack stops were missing. I installed two stops and tested the unit and the unit operates as designed. No water leaks observed during service. Job completed.
Near Round Rock, TX 78681
Steve C.
Job Details: 07/21/2018
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/20/2018
Model KRFC704FSS00, Arrived on call for ice maker not making ice, found the ice maker fill tube heater wire is broken, will need to order left hand fresh food door ss and also ran test 97 and could hear the water valve energize will order the dual valve just in case for return, no water leaks at time of call, did instruct customer that door orders take 6-8 weeks and office will reschedule with customer.
Near Elgin, TX 78621
Nathaniel B.
Job Details: 07/20/2018
Model KRFC704FSS00, Arrived on call for ice maker not making ice, found the ice maker fill tube heater wire is broken, will need to order left hand fresh food door ss and also ran test 97 and could hear the water valve energize will order the dual valve just in case for return, no water leaks at time of call, did instruct customer that door orders take 6-8 weeks and office will reschedule with customer.
Near Leander, TX 78641
Lou
Job Details: 07/20/2018
arrived on site to inspect oven making loud noise. Upon further inspection, I turned the unit on bake at 350 and the unit fan came on and shortly after a metal on metal vibration sound started. I removed the unit from its space and verified that the metal wiring harness was vibrating against the unit chassis. I advised the customer of my findings and I repositioned the wiring harness and the noise stopped. Job completed.
Near Leander, TX 78641
Lou
Job Details: 07/20/2018
arrived on site to inspect dishwasher not draining. Upon further inspection, I placed the unit in diagnostics and tested. There were no error codes in the beginning and the unit operates as designed. The customer advised that she notice water in the bottom of the unit and was coming from the sink/disposal. I checked the drain tube from the unit to the disposal and found that the tube is set too high and needed to be moved to the bottom corner under the sink and allow it to circle around and then into the disposal allowing the tube to act like a pee trap to where the water from the disposal won't back into the dishwasher. The customer had the builder on site and he advised that he would fix the issue. No water leaks observed during service. Job completed.
Near Manor, TX 78653
Joseph C.
Job Details: 07/20/2018
WED4815EW1 Arrived on site for “periodically, have main fuse blown, while drying clothes” complaint. Inspected unit and found no issues with unit or wiring from wall plug. If problem were with dryer, dryer breaker would blow, before main breaker. Weak main breaker is suspected. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Cedar Park, TX 78613
Lou
Job Details: 07/20/2018
arrived on site to install previously diagnosed and ordered parts. I removed and replaced the heating element, sump/motor assembly, both friction pads, and all four upper rack wheels. I tested the unit and the unit operated as designed. No water leaks observed during service. Job completed.