Near Pflugerville, TX 78660
Wesley
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite and replaced the control and the UI. All checks good. Customer will call back if I che does not resume normal production within 48 hrs. ; saved tckt
Near Austin, TX 78730
Luis
Job Details: 07/27/2020
REFRIGERATOR GE ZISS420DRJSS "Arrived on site for unit not dispensing ice. Removed bucket tested solenoid and motor both working diagnosed a defective bucket. Installed a new bucket added ice,tested ice dispenser unit working as designed"
Near Leander, TX 78641
Lou
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to inspect dishwasher door not closing. Upon further inspection I found that both hinge friction pads were missing. I am ordering the friction pads and scheduled return service No water leaks observed during service. ; ordrng 3 WP8268961 (pad)s
Near Georgetown, TX 78633
Tyler
Job Details: 07/27/2020
WASHER WHIRLPOOL WTW8540BW1 Arrived on site for washer making grinding noises. After running diagnostics I couldn’t find my error codes. I put unit into high speed spin and found that the tub seal and bearing kit was bad.
Near Leander, TX 78641
Lou
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRS315SDHT01 "Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, I tested the dispenser and it began to dispense then got locked up. I removed the ice bin and retested the motor and it operated as designed. I checked the coupling and it was tight. I found the rotary blades were loose and not turning properly. I removed and replaced the container and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Paul
Job Details: 07/27/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived onsite for a range to replace the damaged control panel. I replaced the panel. Call complete.
Near Kempner, TX 76539
Al
Job Details: 07/27/2020
REFRIGERATOR GE GFE28GMKLES Arrived to install previously ordered parts.Removed and replaced the switches.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Georgetown, TX 78626
Cliff
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived on site to diagnose a refrigerator with an icemaker not functioning. Found no mechanical issues with refrigerator at this time and all parts and components functioning properly. No further repairs are needed and no leaks were found at time of service.
Near Austin, TX 78734
Brandon
Job Details: 07/27/2020
REFRIGERATOR JENN-AIR JBRFR30IGX00 "Arrived on site for customer complaint of door not closing. On its own, found lower hinge needed replacing, we replaced lower hinge, unit tested good."
Near Luling, TX 78648
Noah D
Job Details: 07/27/2020
RANGE FRIGIDAIRE FFEF3003UW "Arrived on site to inspect burners for not working, replaced all burners per last visit, all functions returned. Complete"
Near Austin, TX 78738
Leonardo
Job Details: 07/27/2020
VENTHOOD UNKNOWN UXT5536AAS3 Arrived on site to test unit for light button getting stuck. Found broken control. Replaced control test unit an dunit test good job complete
Near Kempner, TX 76539
Al
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived to inspect lighting issues.Removed and replaced the the freezer led, reassembled and unit tested as designed.All lights now work to customers satisfaction.Cleaned up work area.All water lines were dry at the time of service.Job complete"
Near Hutto, TX 78634
Wesley
Job Details: 07/27/2020
WASHER AMANA NTW4516FW3 Arrived onsite and tested unit for drain problem and found that a reset and calibration corrected ongoing drain problem. Also found blockage in hot water inlet. Cleared. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Round Rock, TX 78664
Kayman
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL KDFE104HPS0 Arrived onsite for dishwasher not spraying water. Upon inspection I found the unit showing a F3E4 error code indicating a failed motor. The unit would fill with water but not wash. I replaced the the sump and motor. The unit is now working as designed and no leaks detected at time of service. Job complete.
Near Austin, TX 78732
Luis
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for cooling compliant. Replaced harness assembly,secured thermistor to correct location on suction line using foil tape and a zip replaced cover,secured cover with 4 screws,replaced defective freezer led module. Powered unit on ran diagnostics, hanged defrost setting to basic."
Near Dripping Springs, TX 78620
Robert
Job Details: 07/27/2020
MICROWAVE BOSCH HMB5051/01 "Arrived onsite to test unit not reading open/closed door. Tested unit and found that interlock switches were bad. Replaced all three switches, tested unit and unit functions correctly. Job complete."
Near Dripping Springs, TX 78620
Leonardo
Job Details: 07/27/2020
OVEN WHIRLPOOL WFG515S0JS0 "Arrived on site to test unit for oven door not opening or closing. Found broken hinges, replaced hinges test unit and unit test good job complete."
Near Lockhart, TX 78644
Noah D
Job Details: 07/27/2020
DRYER AMANA NED4655EW Arrived on site to inspect dryer for not allied thermistor and tested for all functions. No problems found. Complete
Near Austin, TX 78717
David S
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher top rack adjuster being broken. I inspected the unit and work area. I replaced both adjusters with new. I replaced the track stops. I tested the unit and it is working as designed. Job complete no water leaks detected
Near Austin, TX 78750
David Z
Job Details: 07/27/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to diagnose range that had cooktop on light illuminated all the time. Performed diagnostic. Unplugged all switches and found the front right burner switch bad, causing light to stay on. Replaced infinite switch and retested. All is now working as designed and light only comes on when burner is active. Call complete."
Near Buda, TX 78610
Jacob
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite for unit over flowing with clumped ice. Looked at ice maker. Saw that ice maker was frozen over. Replaced ice maker. Tested unit. Unit test good. No leaks at this time. Job complete
Near Cedar Park, TX 78613
David Z
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to diagnose dishwasher not running pump. Found error codes F4E3 wash motor not running, F2E1 UI no communication , F6E4 float switch open. Ran diag cycle and wash motor would not engage. Swapped sump and motor and retested. Unit is now running as designed, no water leaks found.
Near Austin, TX 78759
David Z
Job Details: 07/27/2020
DRYER WHIRLPOOL LEQ8000JQ3 Arrived on site to diagnose dryer not starting. Examined unit and found the paddle for the door switch broken and not engaging the switch. Jumped switch and found unit working fine. Replaced door switch. All is now working as designed. Call complete.
Near Austin, TX 78730
Luis
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for no cool. Found unit not defrosting,ran diagnostics defrost sensor reading open,ran heater,heater powered on,started defrost and rest eat thermistor reading good. Replaced main control and ui"
Near Uhland, TX 78640
Jacob
Job Details: 07/27/2020
RANGE WHIRLPOOL WFE525S0JB0 Arrived onsite for panel to unit having damage. Looked at unit. Saw damage to panel. Replaced panel. No issues at this time. Job complete
Near Pflugerville, TX 78660
Kayman
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite to install previously diagnosed parts. I installed the sump and motor. The unit is now working as designed and no leaks detected during service. Job complete.
Near Pflugerville, TX 78660
Scott
Job Details: 07/27/2020
DISHWASHER FRIGIDAIRE FGID2466QF Arrived on site for improper drain loop on drain hose . Reworked hose so proper loop is in placed . No water leaks detected at time of service.job complete .
Near Buda, TX 78610
Jacob
Job Details: 07/27/2020
WASHER WHIRLPOOL WTW6120HW0 Arrived onsite for unit making a noise during the agitation cycle. Tested unit. Found that cam and actuator we’re making some noise. Replaced both parts. Tested unit. No issues at this time. Job complete
Near Austin, TX 78738
Leonardo
Job Details: 07/27/2020
VENTHOOD KITCHENAID KXD4636YSS5 Arrived on site to test unit for unit not going up or down. Test unit and found bad power switch. Replaced switch test unit and unit test good. Unit going up and down correctly.
Near Austin, TX 78734
Brandon
Job Details: 07/27/2020
ICE MACHINE KITCHENAID KUID308ESS1 "Arrived on site for customer complaint of unit not producing ice, found failed water valve, I replaced valve, unit tested good in diagnostic mode.
Near Pflugerville, TX 78660
Wesley
Job Details: 07/27/2020
RANGE AMANA AGR4230BAB3 Arrived onsite and found unit needed cap and burner head. All checks good. Unit is now operating as designed. Advised customer on repair.
Near San Marcos, TX 78666
Brandon
Job Details: 07/27/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for customer complaint of unit not heating in oven, found no power getting to ignitor from control board, found failed control, I replaced control, unit tested good."
Near Georgetown, TX 78633
Tyler
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL GSC25C4EYY01 Arrived on site for repair of water filter housing. After repair was made I tested units dispensing thoroughly and found everything be working as designed. Call complete
Near Round Rock, TX 78664
David S
Job Details: 07/27/2020
WASHER WHIRLPOOL WFW8620HC1 "Arrived on site for washer leaking out the front bottom. I inspected the unit and work area. I found the bellow in good shape, no leaks from the drain pump. I inspected the dispenser assembly and found water droplets on it. I replaced the dispenser assembly. No water leaks detected."
Near Woodway, TX 76712
Jonathan M
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDT750SAHB0 Arrived on site for dishwasher that’s not completing cycles. Inspected unit and work area. Tried to place an in-service diagnostics in unit would not show that the door was closed again. Tested resistance through the latch and found it within range. Looked at the text sheet and found only other issue could be with the control. Customer also indicated that the dispenser was not working and opening. The dispenser and door switch are on the same connector at the control. Replaced control and tested unit. Unit is working as designed. Call complete.
Near San Marcos, TX 78666
Robert
Job Details: 07/24/2020
OVEN WHIRLPOOL WFG520S0AS2 Arrived onsite to test unit as second opinion . Unit will preheat but not maintain heat. Igniter going bad and will not reignite. Need to order new igniter and spark module. Need authorization. ; ordrng 1 WP9758079 (igntr-oven) and 1 WPW10511278 (module-spk)
Near Austin, TX 78748
Brandon
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for customer complaint of flickering lights, found lights flickering in both the freezer and the fresh food section, found faulty light modules, ordering modules. Returning tech needs to replace freezer light module first, part ending in 5057. ; ordrng 1 CNOTE (AUTH FOR PART ENDING IN 5057 FIRST) and 1 WPW10515057 (light) and 1 WPW10515058 (light)"
Near Killeen, TX 76549
Tyler
Job Details: 07/24/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to install new main control for range. After installing new part tested the oven to make sure everything is working as it should and entire unit is functioning as designed. Call complete
Near Kyle, TX 78640
Luis
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for damaged base. Pierced low side to find any damage to compressor or tubing,found no refrigerant in system,pressurized system found where tubing was adjusted to modify compressor placement they damaged the lines and caused a leak in the liner.
Near Temple, TX 76501
Tyler
Job Details: 07/24/2020
COOKTOP JENN-AIR C301 "Arrived on site for cooktop randomly sparking, and certain burners not turning on. After testing 240v to unit, I found 2 bad burner box receptacles, and a frayed wire within the right burner box that sometimes arcs to the metal burner box. (need to verify part numbers are correct) Unit will need 2 main receptacles (715120), and new wiring (701899). Office to reschedule after confirming parts are accessible."
Near New Braunfels, TX 78132
Noah D
Job Details: 07/24/2020
OVEN JENN-AIR JJW2430D502 Arrived on site to inspect oven for “ghost light” replaced console provided by Jen air and tested. No problems found. Complete
Near Kyle, TX 78640
Kevin
Job Details: 07/24/2020
WASHER WHIRLPOOL WTW8040DW "Arrived on site and inspected washer and found F6E2 error code, no communication between control board and control panel. Replaced control board and control panel and ran test 52 and it passed properly also ran test 51 and it passed properly. No water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 07/24/2020
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site to install control board in oven due to no power upon inspection found the control board burnt.
Near Elgin, TX 78621
Eman J.
Job Details: 07/24/2020
WASHER MAYTAG MVWC565FW2 Arrive do site for washer not washing clothes. Tested system. Found control faulty. Ordering control W11399433. ; ordrng 1 W11399433 (CONTROL ELECTRIC )
Near Cedar Park, TX 78613
Cliff
Job Details: 07/24/2020
RANGE WHIRLPOOL WFG550S0HV1 Arrived on site to diagnose a range that will not bake. Tested unit and found wiring for bake igniter disconnected. Re-wired igniter and tested unit. Found all is functioning properly at this time.
Near Elgin, TX 78621
Eman J.
Job Details: 07/24/2020
REFRIGERATOR GE GTE18GTNDRWW Arrived onsite for a refrigerator not cooling. Tested system. Found control faulty and start switch faulty. Ordering control WR55X33653 and start device WR55X31519; ordrng 1 WR55X31519 (START DEVICE ) and 1 WR55X33653 (CONTROL BOARD )
Near Austin, TX 78759
Wesley
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived onsite and found significant gap in fridge base strip. Used sealer to correct. Advised customer on repair. Sealed gaps. All checks good.
Near Austin, TX 78745
Jacob
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived onsite for unit not cooling in refrigerator. Found that wiring harness in refrigerator is not thawing unit. Need to replace control box and wiring harness. Ordered part. Rescheduled with tenant. ; ordrng 1 W11399425 (WIRE HARNESS )
Near Austin, TX 78723
Wesley
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF532SMBM01 arrived onsite and heat treated gasket to correct seal and prevent frosting. Unit is now operating as designed. All checks good. Advised customer on repair. ; saved tckt
Near Gatesville, TX 76528
Jonathan M
Job Details: 07/24/2020
WASHER MAYTAG MVWC565FW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced outer tub, basket, gear case, agitator, shift actuator, and splutch assembly. Reassembled unit and placed unit in a manual test for agitation and spin. Agitation ran as designed but the spin made a grinding sound. Tilted unit back and spun the splutch by hand. Found this blood stripping on the gear case. Removed splutch assembly and replaced with old splutch assembly and tested unit. Unit is working as designed. Call complete."
Near Austin, TX 78741
Leonardo
Job Details: 07/24/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for not operating correctly. Tested unit and found sump and motor not operating causing unit not to wash. Ordering part#W11085683. No leaks detected. Office to reschedule. ; ordrng 1 W11085683 (SUMP AND MOTOR)
Near Bertram, TX 78605
Lou
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the RC=63 degrees. I found a large amount of frost/ice built up on the evap cover. Removed the debris and cover and found a large amount of frost/ice on the evaporator specifically a large block of ice/frost on the capillary tube and suction tube in the top left corner. Tested the defrost element and it was good. Pulled unit out and removed back cover and tested amp draw at the compressor. Reading was 1.11amps. Went to the back of the unit and found a sweat spot with dripping condensation at the middle of the back of the unit approximately 8-12 inches above the evaporator area. Contacted techline and spoke to JK and advised of my findings. No water leaks observed during service, job completed."
Near Wimberley, TX 78676
Robert
Job Details: 07/24/2020
WASHER MAYTAG MVWB835DW4 "Arrived onsite to test unit not powering on. Tested unit and found bad UI, replaced UI, tested unit and unit functions correctly. No leaks present at this time. Job complete."
Near Pflugerville, TX 78660
Kayman
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator not making ice. Upon inspection I found neither the ice maker or water dispenser were producing ice and water. The customer stated that the ice maker or water has never worked since move in. I went to the valve at the wall for the fridge and the water valve was turned off. I turned the valve on and the water dispensed. Job complete.
Near Cedar Park, TX 78613
Cliff
Job Details: 07/24/2020
WASHER WHIRLPOOL WTW4816FW2
Near Bastrop, TX 78602
Eman J.
Job Details: 07/24/2020
DISHWASHER WHIRLPOOL WDF330PAHB0 Arrived onsite for previous diagnosed parts. Replaced parts. Tested system. Everything works as designed. Job complete.
Near Buda, TX 78610
Brandon
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for customer complaint of sizzling noises, found unit was running when I arrived, compressor and fan motors tested good, temperatures tested good, 1 degrees in freezer and 37 in refrigerator. Explained the defrost system to customer, unit tested good."
Near Pflugerville, TX 78660
Wesley
Job Details: 07/24/2020
VENTHOOD WHIRLPOOL UXT4230ADS2 Informed that customer has parts on order and will want us to return when parts arrive. . Service postponed.
Near Bastrop, TX 78602
Eman J.
Job Details: 07/24/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for microwave sparking. Tested system. Corundum control and panel faulty. Replaced parts. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78717
David S
Job Details: 07/24/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site for burners not lighting properly. I replaced 4 burner heads and those 4 started igniting properly. I am ordering the back right burner head WP8286813 to complete the repair. ; ordrng 1 WP8286813 (burnr-head)
Near Harker Heights, TX 76548
Tyler
Job Details: 07/24/2020
WASHER MAYTAG MVWX655DW1 Arrived on site to install a new wash plate and wash plates screw. After installing new parts I ran diagnostics and tested the unit everything is working as designed. Code
Near Andice, TX 78628
Al
Job Details: 07/24/2020
COOKTOP JENN-AIR JGC7636BP00 "Arrived to inspect cooktop issues.Confirmed the electrodes were ticking while burners were on simmer, which is the Lowest setting.Called Whirlpool Tech line and spoke STERLING SR# 7728405196I .Office to reschedule with customer for return service appointment Readings should be Between 6 and max of 14water column pressureSR# 7728405196.; O-emld tckt"
Near Austin, TX 78717
David S
Job Details: 07/24/2020
VENTHOOD UNKNOWN WVU37UC6FS0 "Arrived on site for hood vent switch not working. I inspected the unit and work area, I found the unit wired wrong. I wired the unit based on the wiring diagram. I tested the switch and the unit is operating as designed. Job complete."
Near Pflugerville, TX 78660
Kayman
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for refrigerator no cool and door alarm going off. Upon inspection and talking with customer I found that the unit is powering off and turning back on every 1 min 30 secs. I replaced the Orion control and the main control in attempt to remedy the power issue. But it did not help. I am ordering a sealed system repair plus a 3 way valve just Incase. (W11389713) main control (W10865322) evaporator (W10903340) compressor assembly (W10805035) dryer (W10913906) coupler (W10843121) non UV dryer (W10865727) 3 way valve (W11036448) 3 way coil ; ordrng 1 OILLESS (OIL LESS ) and 1 W10843121 (filter dryer) and 1 W10865322 (evaporator) and 1 W10865727 (valve) and 1 W10903340 (compressor) and 1 W10913906 (coupler) and 1 W11036448 (solenoid) and 1 W11389713 (CONTROL ELEC)
Near Spicewood, TX 78669
Brandon
Job Details: 07/24/2020
DRYER MAYTAG MED8630HC1 "Arrived on site for customer complaint of damage to the door panel, I replaced front panel, unit tested good."
Near Pflugerville, TX 78660
Kayman
Job Details: 07/24/2020
FREEZER WHIRLPOOL WRF989SDAM00 Arrived onsite for refrigerator loosing cool in the freezer section and not making ice. By the time I arrived the unit had become a complete no cool. I found that the compressor was on so I removed the evaporator cover to inspect the coils. I found the coils warm with no frost pattern anywhere. Unit will need a sealed system repair to replace the compressor and evaporator. Requesting 2-3 hour job for SS tech. Ordering (W10276644) compressor (WPW10143759) dryer (WPW10608485) evaporator. (W10913906) access valve. Also ordering a lock ring kit just Incase. ; ordrng 1 LOCKRING (LOCK RING ) and 1 W10276644 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
Near Austin, TX 78748
Leonardo
Job Details: 07/24/2020
RANGE WHIRLPOOL WFG515S0JS0 "Arrived on site to test unit for burner taking too long to ignite. Tested unit found weak ignitor. Replaced burner head. Tested unit, unit lit immediately. Job complete."
Near Wimberley, TX 78676
Richard
Job Details: 07/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the UI pantry not working. Installed new UI Pantry harness and pantry UI is working now. Job complete
Near Buda, TX 78610
Kevin
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site and found Damper is still only opening during the diagnostic test cycle, spoke with tech line again and they recommended replacing user interface. After resetting power and replacing UI, damper is staying open during normal operation. Requested that customer continue to monitor it SR7728297412"
Near San Marcos, TX 78666
Luis
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for no cool. Compressor not powering on,installed a new starter compressor powered on,no heat from discharge tube and no frost on evaporator diagnosed leak in the system. Installed a uv drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly ; used 1 W10896678 (COUPLING), and 1 W10896689 (COUPLING) from stock"
Near Canyon Lake, TX 78133
Richard
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived onsite for the refrigerator making a noise and slow ice production. Replaced diffuser and UI that was ordered and refrigerator tested fine. Complete
Near Austin, TX 78748
Kevin
Job Details: 07/24/2020
WASHER MAYTAG MVWC565FW0 "Arrived on site and replaced agitator diagnosed on previous visit, after replacing ran a calibration cycle and everything is operating properly. No water leaks from connections at time of service, job complete."
Near Liberty Hill, TX 78642
Lou
Job Details: 07/24/2020
RANGE THERMADOR PRL486JDG/12 "Arrived on site to inspect range cooktop burner randomly arcing. Upon further inspection, customer provided a video of the issue and it showed the back right burner ignitor arcing when the unit was not in use. I tested the unit and all burners operated as designed. I could not get the unit to duplicate the issue. I removed the griddle to expose the controls and contacted thermador techline and advised of the issue. They advised to check the LED controls. I inspected the LED controls and found on the right control one of the connectors wasn’t fully connected and appeared that a wiring harness was wedged under it. I disconnected the harness and adjusted the problem harness and reconnected the connector. Inspected the left LED control and it was good. Tested the unit and it operated as designed and still could not duplicate the issue.
Near Hutto, TX 78634
Andy
Job Details: 07/24/2020
WASHER WHIRLPOOL MVWC565FW2 Arrived on site to install previously diagnosed drain pump and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Hutto, TX 78634
Paul
Job Details: 07/24/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived onsite for a microwave that while changing the bulb the metal part broke and stayed in the socket and the whole thing stopped working. I removed the metal part of the bulb from the socket. I found the reflector off and the screw missing. I found the fuse open on the filter board. I replaced the fuse and nothing turned on. I found 121VAC to P1 on the main control but had no display. Ordering W11380570 screw, W11184551 control panel, W11342846 main control, & W11333816 UI. Office to RS.; ordrng 1 W11184551 (panl-cntrl) and 1 W11333816 (UI) and 1 W11342846 (MAIN CONTROL) and 1 W11380570 (SCREW)"
Near Pflugerville, TX 78660
Kayman
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite to install previously diagnosed parts. Installed the damper control and freezer module. Unit is working as designed. Job complete.
Near Austin, TX 78736
Luis
Job Details: 07/24/2020
FREEZER KITCHENAID KRFF302ESS01 "Arrived on site for water leaking. Found water leaking between icemaker mold and gear case,diagnosed a defective icemaker. Replaced icemaker assembly,icemaker ran through a cycle and filled with water no leaks."
Near McQueeney, TX 78123
Noah D
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB03 "Arrived on site to inspect fridge for ice in back of fridge and no dispenser, upon inspection found the control lock on the panel, and the back of the freezer working to spec with frosting and defrosting, no large ice pieces or uneven frost pattern. Complete"
Near Austin, TX 78754
Andy
Job Details: 07/24/2020
OVEN WHIRLPOOL WOD51EC0AS03 Arrived on site for UI unresponsive. Power cycled unit and tested and all operations are normal. Customer is aware that if issue happens again they will need UI replacement.
Near Temple, TX 76502
Tyler
Job Details: 07/24/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer banging and knocking around. After running diagnostics and finding no codes, I found that when put into high spin mode the unit would quickly rock the inner tub against the units frame. Current suspension rods in unit are weak and not holding tube up and level. Need to return with 4 rods to repair issue. Rescheduled customer; ordrng 1 W11130362 (suspension)"
Near Austin, TX 78704
Leonardo
Job Details: 07/24/2020
COOKTOP KITCHENAID KGCK366VSS01 "Arrived on site to replace switch harness from previous diagnosis. Replaced switch harness. Tested unit, middle burner wouldn’t spark. Replaced ignitor. Tested unit middle burner wouldn’t ignite. Replaced spark module. Tested unit, unit works good.
Near Round Rock, TX 78665
Andy
Job Details: 07/24/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site to install previously diagnosed parts. Removed failed interlocks, diode, magnetron, filter board, fuse, capacitor. Tested unit with little improvement. Ordering needed part and fuses. Office to schedule return trip. Left unit unplugged and advised customer not to use. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W10138793 (fuse)s and 1 W10836753 (transformr) and 1 W11252443 (motor-fan)"
Near Austin, TX 78739
Kevin
Job Details: 07/24/2020
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site and inspected washer and found lid is broken on the left-hand side, a new lid will be needed to correct the washer. ; ordrng 1 W11259006 (LID)"
Near Spicewood, TX 78669
Brandon
Job Details: 07/24/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of unit not powering on, found failed overlay, I replaced overlay, unit tested good."
Near Austin, TX 78752
Jacob
Job Details: 07/24/2020
DRYER AMANA NED4655EW1 Arrived onsite for unit making noise. Tested unit. Found both front plastic drum bearing pieces were broken. Went to replace plastic pieces and only had one in the package. Could not finish service also orders bearing and seal. Ordered parts. Rescheduled with customer ; ordrng 1 279441 (bearing ring) and 1 W11035878 (brng&seal)
Near Troy, TX 76579
Jonathan M
Job Details: 07/24/2020
REFRIGERATOR MAYTAG MSD2650HEB "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced starting device, compressor, dryer, and coupler and tested unit. Unit got to 150 psi on the high side and 0 psi on the low side. Evaporator was frosting up nicely and unit is working as designed. Call complete."
Near Cottonwood Shores, TX 78657
Lou
Job Details: 07/24/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to install previously diagnosed and ordered part. Due to the oven door missing a screw, I installed a new screw and tested. Unit is operating as designed. Job completed."
Near Austin, TX 78748
Luis
Job Details: 07/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for water leaking. Removed deli drawer found drip pan warped causing water to leak out of pan,ordering a new drip pan; ordrng 1 W11457241 (DRIP PAN)"
Near Leander, TX 78641
Cliff
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDHW01 Arrived on site to replace motor for ice dispenser. Replaced motor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXY01 Arrived to inspect side by side refrigerator leaking.Confirmed the complaint and found the leak is coming from the faulty inlet valve.Ordering WPW10238100 inlet valve.Needs more work ; ordrng 1 WPW10238100 (INLET VALVE )
Near Austin, TX 78746
Luis
Job Details: 07/24/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for no ice. Ran diagnostics no water from valve,valve energized,diagnosed a defective water valve. Replaced water valve,ran diagnostics good water flow,unit passed all other diagnostic test.
Near Austin, TX 78703
Leonardo
Job Details: 07/24/2020
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site to test unit for inverter error code. Tested unit found inverter and magnetron bad. Reordering magnetron part# W11346197. Requesting A.M and 2 hrs. ; ordrng 1 W11346197 (MAGNETRON )
Near Austin, TX 78704
Jacob
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Arrived onsite for unit not lighting inside refrigerator. Looked at unit. Saw that door switch was broken. Replaced door switch. Tested unit. Unit test good. No issues at this time. Job complete
Near Round Rock, TX 78665
David S
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived on site to replace the freezer light. I gained access to th freezer light and replaced the led. The unit is operating as designed. No water leaks detected. Job complete.
Near Del Valle, TX 78617
Jacob
Job Details: 07/24/2020
WASHER WHIRLPOOL WTW8500DC4 Arrived onsite for unit not starting. Put unit in diagnostics. Got error code F5E4 lid not opened between cycles. Tested unit and start button would not start unit. Replaced control board. Tested unit. Unit test good. No issues at this time. Job complete
Near Wimberley, TX 78676
Robert
Job Details: 07/24/2020
REFRIGERATOR KITCHENAID KRSF705HBS00 "Arrived onsite to test unit for not cooling. Tested unit and found thermistor needed replacement. Replaced thermistor, tested unit and unit functions correctly."
Near Georgetown, TX 78633
Al
Job Details: 07/24/2020
DRYER WHIRLPOOL WED8300SB1 Arrived to inspect dryer not starting.Confirmed the complaint and unit had F01 control failure issue.Quoted the customer and was told to proceed with the repair.Removed and replaced the controlJob complete
Near Austin, TX 78749
Kevin
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site and inspected refrigerator and found ice production is currently good, took one picture. Disassembled icemaker housing and found frost buildup. Removed ice chute inside door and found more frost underneath it. Added permagum around chute to improve seal to door. Requested a customer continue to monitor refrigerator to see if this improves, job complete"
Near Hutto, TX 78634
Andy
Job Details: 07/24/2020
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site to install previously diagnosed latch, drain pump, main control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Spicewood, TX 78669
Brandon
Job Details: 07/24/2020
WASHER MAYTAG LAT2500AAE "Arrived on site for customer complaint of unit not spinning or draining, found failed belts, I replaced belt kit, unit tested good.