Near Austin, TX 78717
Kayman
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite to install previously diagnosed parts. I installed the sump and motor. The unit is working as designed and no leaks detected during time of service. Job complete.
Near Killeen, TX 76543
Tyler
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site refrigerator they had a freezer light and fresh for lights out. After running diagnostics I could not find any error codes or software related issues with the unit and it was after doing electrical test that the lights are all receiving the proper voltage that they should be what I found was at the bulb inside the freezer LED light had burnt out and was not allowing the power to flow from that light up into the fresh food section so I replaced the LED bulb in the freezer section and everything is now working as designed. Call complete
Near Manor, TX 78653
Jacob
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for unit having been melted spray arm and basket. Looked at unit. Found that basket had fallen underneath the bottom drawer and had some what melted to the plate warmer. Removed basket and replaced with new one. Nothing wrong with the spray this time. Tested unit. No leaks at this time. Job complete
Near , TX 78602
Andy
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator not dispensing ice. Tested and inspected unit and found ice container binding with ice. Removed ice container and removed some ice from ice container. Reinstalled and tested and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Leander, TX 78641
Lou
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to inspect refrigerator freezer door difficult to get open. Upon further inspection, I found the FC door difficult to open. I found that the toeplate was installed incorrectly causing it to jam the FC door and not allowing it to close properly. I removed the toeplate and then disassembled the FC drawers to clear the ice build up. Reassembled the FC drawers and tested. Unit is operating as designed. Leveled the unit and tightened the door handles and reinstalled the toeplate correctly. No water leaks observed during service, job completed."
Near Lakeway, TX 78738
Brandon
Job Details: 08/04/2020
MICROWAVE KITCHENAID KMCS1016GSS1
Near Austin, TX 78736
Brandon
Job Details: 08/04/2020
DRYER WHIRLPOOL WHD560CHW1 "Arrived on site for customer complaint of noise issue, found blower wheel hitting housing, used spacer kit to create more space for blower wheel."
Near Austin, TX 78758
David Z
Job Details: 08/04/2020
WASHER MAYTAG MVWC465HW2 Arrived on site to diagnose washer that had been making a grinding noise. Checked gearcase and found bolt from cam had come off and stuck in cage and cam was grinding. Reassembled cam and used loctite on cam nut. Retested and all is working as designed now. Call complete.
Near Georgetown, TX 78633
Tyler
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT511SZDB00 Arrived on site for refrigerator not cooling properly. After looking in the fridge compartment in the freezer compartment I found that both sides were not at Temp and were well over 20° in the freezer and over 50 fridge. After inspecting the coils underneath the fridge near the compressor I found that they were clean the condenser fan in the evaporator fan motors were both running and the compressor although it was receiving 120 V was barely making any sort of movement indicating it was on and was overheated to the point that you could cook an egg on it. I also checked the evaporator coil in the freezer and it was completely dry with no Freon in it. Office to reschedule once the parts come available and we will need to schedule for a sealed system tech for two hours; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near New Braunfels, TX 78132
Noah D
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for not cooling fridge, upon inspection found the fridge frosted over, will need to defrost fridge before, ordering UI and return parts . Office to reschedule ; ordrng 1 W11124259 (UI )"
Near Lago Vista, TX 78645
Lou
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=68 degrees (-1 setting) & RC=49 degrees (33 setting). Removed both evap covers to find no frost pattern on either evaporator. Tested the unit in diagnostics test #3 and all fans are operating. Checked the compressor and it showed .4amps. Also found a void in the insulation at the back of the unit where there is a rusted spot just behind the RC evaporator. I explained the possibilities if failure once the sealed system is completed and also advised that the sealed system could go well, but won’t know until the system is pressurized . Unit was reassembled and left running. No water leaks observed during service, job completed."
Near Taylor, TX 76574
Cliff
Job Details: 08/04/2020
WASHER MAYTAG MVWB835DW3 Arrived on site To replace previously ordered parts for washer. Upon inspecting unit prior to replacing parts noted neutral wire for clutch assembly broken. Repaired wiring and tested unit. Found all is fully functional at this time and no other parts or repairs were heated. No leaks were found at time of service.
Near Austin, TX 78749
Leonardo
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to replace sump and motor from previous diagnosis. Replaced sump and motor. Tested unit, unit works good. No leaks detected. Job complete."
Near Bastrop, TX 78602
Andy
Job Details: 08/04/2020
DRYER MAYTAG MEDC215EW0 Arrived on site for dryer not operating. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new. Also found house venting needs to be cleaned. Instructed customer on this. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78724
Jacob
Job Details: 08/04/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to replaced all parts. Replaced parts. Tested unit. Unit test good. But the light bulb inside unit is not working ordered part. Rescheduled with customer. Request 2HR ; ordrng 1 REQUEST (2HR) and 1 W10886919 (lmp-basles)
Near Austin, TX 78737
Luis
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 arrived on site for no ice,ran diagnostics no air flow from ice box fan,passed optics,no errors,passed harvest and fill. Switched to fast ice fan motor powered on diagnosed a defective main control; ordrng 1 W10843055 (CONTROL)"
Near Lago Vista, TX 78645
Lou
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer not draining and no lights coming on. Upon further inspection, I found water in the tub and attempted to place the unit in diagnostics, but the unit failed. Following the tech sheet, I tested the control and it failed. I removed and replaced the main control and attempted to manually drain the water from the unit but the drain pump failed. I tilted the unit back and found the drain pump harness not connected and the connector cover was knocked off. I plugged the harness into the drain pump and adjusted the cover and placed the unit in diagnostics and manually drained the water from the unit. Placed the unit in diagnostics and calibrated then tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Andice, TX 78628
Lou
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to install previously diagnosed and ordered part. Due to the ice bin door not being molded correctly, I removed and replaced the ic Erin door and tested. Found the unit lights were delayed coming on when opening any of the unit doors and when closing the doors, the open door light on the UI was delayed in turning off. I cycle ether power to the unit and tested and it is operating as designed. No water leaks observed during service. Waiting on the pantry drawer to arrive. Office to schedule return service when it arrives.; O-emld tckt"
Near Georgetown, TX 78628
Jonathan S
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB02 "Arrived on site for refrigerator lights flashing. Performed diagnostics mode and traced DC voltage. Found RC LED control bad. Removed failed LED light and installed new.
Near Austin, TX 78731
David Z
Job Details: 08/04/2020
COOKTOP KITCHENAID KCGS956ESS02 Arrived on site to assist with cooktop that at time has trouble lighting. Checked ignitors and advised that we need to clean the contact surfaces. Used wire brush to clean all contact surfaces. Retested with customer present and verified it lights instantly. Call complete.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/04/2020
COOKTOP KITCHENAID KGCU467VSS02 "Arrived on site to test unit for low flame. Tested unit found bad orifice labeled 35 was installed on center rear burner, per manual 55 is required. Replaced orifice, tested unit, unit works good. Job complete."
Near Austin, TX 78701
Jacob
Job Details: 08/04/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit giving F3E3 error code. Tested unit. Got good continuity on all thermistor’s and fuses. Good good voltage get to unit. Replaced control board. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78753
Scott
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL ADB1400AGS1 "Arrived on site ,replaced main harness . Ran diagnostics . All checked normal . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78745
Leonardo
Job Details: 08/04/2020
DISHWASHER FRIGIDAIRE FFBD2412SS0A Arrived on site to test unit for leak. Tested unit found bottom door gasket worn out. Ordering part #5304500204(door gasket). Office to reschedule ; ordrng 1 5304500204 (DOOR GASKET)
Near Austin, TX 78732
Brandon
Job Details: 08/04/2020
DISHWASHER KITCHENAID KDTE704DSS0 "Arrived on site for customer complaint of unit leaking, not finishing cycle, and UI panel not operating properly. Found shorted out vent and wire harness, as well as shorted out UI panel. I replaced vent, harness and UI panel, ran diagnostic test cycle, unit tested good.
Near Austin, TX 78729
David Z
Job Details: 08/04/2020
RANGE WHIRLPOOL WFE510S0HS1 Arrived on site to diagnose range that would not complete preheat cycles intermittently. Checked wiring and element. Both tested good. Terminal block tight. Checked sensor and found it to be within range. Replaced control as all other items check good. If relay is sticking on control it can cause this issue. Retested and unit is now preheating properly. Call complete.
Near Austin, TX 78758
Kayman
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator not making ice. I four the unit into diagnostics and tested the ice maker. The ice maker would not harvest when called for. I replaced the ice maker and it now harvests when called for through diagnostics water was also successfully dispensed into the new ice maker when called for. I tested the dispenser and I found the dispenser motor is humming but not spinning indicating a faulty motor I am ordering (W11202789) dispensing motor and returning with a UI control just Incase there are still issues with the ice maker between RS time. ; ordrng 1 W11202789 (motor)
Near Lago Vista, TX 78645
Lou
Job Details: 08/04/2020
DISHWASHER KITCHENAID KDTE204ESS1
Near Jarrell, TX 76537
Al
Job Details: 08/04/2020
RANGE GE JB645DK2BB Arrived to inspect left front burner not heating.Confirmed the complaint and found both the infinite switch and element were both defective.Removed and replaced both.Reassembled and unit tested as designed to customers satisfaction.Job complete
Near Jarrell, TX 76537
Al
Job Details: 08/04/2020
DISHWASHER GE GSD3300K00BB Arrived to inspect dishwasher not starting.Confirmed the complaint and found the unit sharing the same switch as the garbage disposal.Cycled unit with knob and unit tested as designed to customers satisfaction.All water lines were dry at the time of service job complete
Near Georgetown, TX 78626
Tyler
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for refrigerator that had a ice dispenser not working properly. After testing unit I found that I said it dropped down into the dispenser area from the prior repair it. After clearing the Isaiah tested make sure that I store itself didn’t have an air leak in it and there wasn’t one present. I inform customer that at this point the dispenser is working fine and they continue using it.
Near Austin, TX 78727
David Z
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site to diagnose door that wouldn’t stay closed. Found that the RC door gasket is deformed and not sealing. Tried to pry it a bit to see if door foam would come out, and gasket is stuck on good. Ordering new door and gasket to get the best seal. Advised maintenance of situation. Office to reschedule when door comes in.; ordrng 1 LW10642551 (dor-fip)"
Near Austin, TX 78705
Leonardo
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDF550SAHS0 "Arrived on site to replace door handle stud and bolts, and door panel from previous diagnosis. Replaced handle bolts and studs, and panel. Tested unit, unit works good. No leaks detected. Job complete."
Near Canyon Lake, TX 78133
Noah D
Job Details: 08/04/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site to inspect washer leaking while not operating, upon inspection found the valve solidnoid not closing after a cycle, replaced valve and tested. No problems found. Complete"
Near Austin, TX 78737
Kevin
Job Details: 08/04/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived on site and inspected dryer and found Power harness to control board is not attached properly, after resetting it all function has returned and it is heating properly. Spoke with apartment maintenance vent hose is too long and will need to be corrected, job complete"
Near Bellmead, TX 76705
Jonathan M
Job Details: 08/04/2020
WASHER MAYTAG MVWB765FW4 Arrived on site for washer that’s making a stripping sound as it agitates. Inspected unit and work area. Removed agitator and found agitator spline stripped. Replaced agitator and tested unit. Unit is working as designed. Call complete.
Near Jarrell, TX 76537
Al
Job Details: 08/04/2020
RANGE WHIRLPOOL WFE505W0HB1 "Arrived to inspect front right burner issues.Confirmed the complaint and found the infinite switch was defective, causing the burner to stay on high even on medium setting.Removed and replaced it.Reassembled and unit tested as designed.Customer satisfied.Job complete"
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/04/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site for dishwasher that had a spray arm fall and melt on the bottom. Inspected unit and work area. Found washer arm in the dishwasher with the top melted. I called Techline and spoke to Ed SR# 7728474867. He advised it was no longer a safety issue and to go ahead and replace the middle spray arm. Replaced spray arm and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78758
Kayman
Job Details: 08/04/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for washer not advancing with touch. When I arrived the display showed a lock error code. I replaced the console and door latch. The error code went away briefly then came back. I replaced the control board and I got a error code of F3E1 indicating a issue with the pressure sensor. I checked all connections and harness and did not find any visual breaks or damage. control. (W11322879) control for repair. Office to RS. ; ordrng 1 W11322879 (cntrl-elec)
Near New Braunfels, TX 78132
Noah D
Job Details: 08/04/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to install drive motor per last visit. Installed motor and moved over all hardware, no problems or sounds found. Complete"
Near Georgetown, TX 78628
Jonathan S
Job Details: 08/04/2020
VENTHOOD WHIRLPOOL UXT4236ADS2 Arrived on site for vent hood fan motor not working. Performed diagnostics mode and tested operation. Found voltage going to switch and no voltage going to fan. Removed failed switch and installed new. Found fan motor still not operating. Tested voltage to fan and found 120 volts to fan. Found fan motor will need to be replaced. ; ordrng 1 WPW10395033 (FAN MOTOR )
Near Marble Falls, TX 78654
James
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site and tested operation. Ran all function tests and found only operational failure to be ice maker. Tested defrost circuit and fans for shorts. Tested compressor and 3 way valve for shorts. All functions other than ice maker operating properly. It is possible with the shorted heater on ice maker is causing power failure to unit. Called tech line and spoke to Butch #7728470499. Recommended replacing both the ui and the ice maker to repair.; ordrng 1 W11294907 (icemaker)
Near Hutto, TX 78634
Cliff
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher that is leaking. Tested all parts and components and found no mechanical failures with dishwasher at this time. Advised homeowner on excess suds caused by water softener. No further repairs are needed at this time and no leaks were observed at time of service.
Near Round Rock, TX 78681
Jonathan S
Job Details: 08/04/2020
DRYER MAYTAG MEDB765FC0 Arrived n site for dryer door not staying closed. Performed diagnostics and tested door operation. Found door latch at fault. Removed failed latch and installed new. Tested operation. All tested good.
Near Spicewood, TX 78669
Richard
Job Details: 08/04/2020
MICROWAVE WHIRLPOOL KOCE500ESS09 Arrived onsite for the microwave door not closing properly. During installation of new door found that the gasket was damaged. Will need to order another door. Office to schedule ; ordrng 1 W10687342 (door/mw)
Near Pflugerville, TX 78660
Scott
Job Details: 08/04/2020
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site and replaced muffler burner . Burner is operating as normal . No gas leaks detected at time of service. Job complete .
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KRMF606ESS00 "Arrived on site for customer complaint of water build up in fresh food section, found drip pan was bowed, ordering drip pan. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11457241 (DRIP PAN)"
Near Georgetown, TX 78626
Al
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL ED5FHAXVA01 "Arrived to inspect ice maker not working.Confirmed the complaint and found the teeth on the ice maker were stuck in the up position meaning the ice maker motor failed.Removed and replaced it, reassembled and ice maker motor cycled and filled with water.Customer satisfied.All water lines were dry at the time of service.Job complete"
Near Hutto, TX 78634
Cliff
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM04 Arrived on site to diagnose that refrigerator with a freezer door that is not closing properly. Tested unit and found items trapped under lower freezer been preventing the door from closing. Removed items and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Kyle, TX 78640
Robert
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived on job for complaints of not dispensing ice. Found the icemaker is leaking causing bucket to freeze up and not dispensing. Replaced icemaker and test.
Near Kyle, TX 78640
Robert
Job Details: 08/04/2020
DRYER WHIRLPOOL WED6200SW1 Arrived on job for complaints of not starting. Found motor shorted.
Near Hutto, TX 78634
Cliff
Job Details: 08/04/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site to diagnose A freezer that is not cooling. Found unit not cycling defrost properly due to control failure. Replaced control and tested unit. Found all is functioning properly at this time.
Near , TX 78640
Leonardo
Job Details: 08/04/2020
RANGE WHIRLPOOL WFE525S0JB0 "Arrived on site to test unit for damaged panel. Tested unit found damaged panel. Replaced panel. Tested unit, unit tested good. Job complete."
Near Leander, TX 78741
Paul
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDF130PAHS1 Arrived onsite for a dishwasher that doesn’t seem to be pumping the water thru the spray arms. As I walked thru the front door the customers power shut off to the home. We waited a few minutes and it never came back on. I ran the next call and returned. I found voltage to the pump motor and it was not running. I replaced the pump and motor. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
Near Lago Vista, TX 78645
Paul
Job Details: 08/04/2020
MICROWAVE WHIRLPOOL MH1150XMB0 Arrived onsite for a microwave to possibly replace previous diagnosed high voltage components. I found the diode shorting out causing the issue the customer was having. I replaced the diode and tested the unit. The unit is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 08/04/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to install previously diagnosed and ordered parts. Due to the door gasket being torn, I was to remove and replace the inner door panel and seal. However, while attempting to get the seal glued onto the inner door panel, the seal, with glue applied, slipped off and spread the glue on the door panel and I was unable to get it off before it dried. I am ordering another inner door (2), seal (2) and adhesive and will return with the strike and catch. Office to schedule return service.; ordrng 2 W10861521 (seal-door)s and 1 WP279368 (adhesive) and 2 WPW10463967 (door)s"
Near Austin, TX 78723
Jacob
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Arrived onsite for unit not making ice very well. Looked at unit. Found that freezer has a build up of ice. On the back wall and the base of the freezer. Looked at drain hose. Found that the rain nipple was clogged. Cleaned drain nipple. Let tenet know that unit needs to thaw out for 24hrs for best results. No issues at this time. Job complete
Near Hutto, TX 78634
Jonathan S
Job Details: 08/04/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site to install previous diagnosed parts. Removed failed UI, control light bulb and added screw. Installed new parts and tested operation. Found opened fuse, removed fuse and installed new. Tested operation. All tested good.
Near Lago Vista, TX 78645
Paul
Job Details: 08/04/2020
OVEN KITCHENAID KEBS208DSS10 "Arrived onsite for a wall oven that neither oven compartment is heating up properly and the lower oven door is not closing correctly. I found both ovens out of calibration. I calibrated both ovens. The lower oven door hinges have bent and will need to be replaced with possibly the receivers. Ordering parts authorization, WP4455722 hinge-recv, WP4455723 hinge-recv, & 2EA WP4455526 hinge-door.; ordrng 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 2 WP4455526 (hinge-door)s and 1 WP4455722 (hinge-recv) and 1 WP4455723 (hinge-recv)"
Near Leander, TX 78641
Paul
Job Details: 08/04/2020
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived onsite for a microwave with the turn table and cavity light not working. I found the cavity light relay on the main control not closing causing voltage to not get sent to the cavity light or the turn table. The main control will need to be replaced to complete repairs. I replaced the main control and tested the unit. All is working as designed. Call complete.
Near Round Rock, TX 78681
Jonathan S
Job Details: 08/04/2020
OVEN THERMADOR POD301LW/01 Arrived on site for oven getting error code C0532/UI fault. Performed diagnostics mode and tested key pad. Found all keys responding. Performed bake mode at 350°. Found unit reach preheat temperature . Called tech support and spoke with Zack. He stated to reset unit and preheat. If failure reappears to replace UI. Found error reoccurring. Will need to replace UI. .; ordrng 1 11030737 (UI)
Near Georgetown, TX 78633
Al
Job Details: 08/04/2020
OVEN WHIRLPOOL WFG320M0BB0 Arrived to inspect door not installed correctly on previous service call.I confirmed and corrected the door issues to customers satisfaction.Job complete
Near Georgetown, TX 78633
Tyler
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site for refrigerator that was not cooling on the fresh food side.After running diagnostics I could not find any shorts or issues with the fresh fruit side having a defrost problem but when looking at the rapper to coil that was obvious signs of a defrost issue at play. Do you frost at all the ice and found that inside the compartment the defrost thermistor had somehow been wrapped around a whole bunch of Maine harnesses and was never properly connected to the evaporator coolers a shirt to be able to gauge whether or not it needed to go to defrost because of this it ruined The fan scroll air stack assembly. I replace the fans girl and everything is working as designed. Call complete
Near Georgetown, TX 78628
Jonathan S
Job Details: 08/04/2020
COMPACTOR WHIRLPOOL KTTS505EPA0 Arrived on site to install previous diagnosed part. Removed container and installed new. Tested operation and found failure continues to happen. Once one punch container in it will not slide out as designed. Found both left rail and right need replace. Office to schedule appointment when ETA is available. ; ordrng 1 9870976/RIGHT (TRACK) and 1 SEENOTE (SCH APT) and 1 WP9870975/LEFT (TRACK)
Near Hutto, TX 78634
Cliff
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Arrived on site to diagnose a refrigerator with a stuck water filter. Found no mechanical failures with unit at this time. Removed and replaced homeowner provided water filter. All checks good at this time and no leaks were found at time of service.
Near Belton, TX 76513
Jonathan M
Job Details: 08/04/2020
OVEN KITCHENAID KODC304ESS01 oven that is not turning on. Inspected unit and work area. Customer advised that they put the unit to a self clean cycle and the unit hasn’t worked ever cents. Removed him from wall and tested fuse. Down fuse blown. Replaced fuse and tested unit. Unit upper oven would still not heat but lower oven would. Removed oven from wall again and tested upper thermostat. Found upper thermostat open.Replaced upper thermostat and tested unit. Unit is working as designed. Call complete."
Near Kyle, TX 78640
Robert
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on job for complaints of icemaker not making ice. Found icemaker called for water valve not sending. Check water line and it’s clear will need valve to complete ; ordrng 1 WPW10349187 (valve)
Near New Braunfels, TX 78130
Noah D
Job Details: 08/04/2020
OVEN JENN-AIR JJW2430DS02 "Arrived on site to install console provided by customer, upon installation found no issues. Console worked and responded. Complete"
Near Belton, TX 76513
Jonathan M
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived onsite for washer that is not working properly. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E1 (low/no fill) and F0 E3 (overload) error codes. Placed unit in an auto test and found cold water hose on a Y splitter that was turned off. I asked the customer if they had turned off the water and they advised they had she turn the water on and water shot out of the other hose off the Y splitter. She advised she had disconnected the steam option for her her dryer and that’s why they turned off the water.
Near Pflugerville, TX 78660
Scott
Job Details: 08/04/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for left front burner having a hard time lighting . Found cap and burner head not sitting flush with each other . Replaced burner head and burner cap . Tested and unit burners are lighting properly multiple times . No gas leaks detected at time of service.job complete .
Near Austin, TX 78734
Luis
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KBSD612ESS01 "Arrived on site for noise compliant. Found extension reining against hinge bracket causing loud noise,adjusted hinge and bracket,reinstalled extension tested unit unit working as designed."
Near Austin, TX 78705
Leonardo
Job Details: 08/04/2020
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site to test unit for damage. Tested unit found damaged control panel. Replaced control panel. Tested unit, unit works good. Job complete."
Near Canyon Lake, TX 78132
Robert
Job Details: 08/04/2020
RANGE WHIRLPOOL WFG525S0HV1 Arrived on job to replace burner head. After replacement test operation all functions working properly.
Near Belton, TX 76513
Jonathan M
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 Arrived on site for dishwasher that’s not washing dishes. Inspected unit and work area. Placed unit and service diagnostics and found an F6 E4 (low/no water) error code. Placed unit in an auto cycle and unit ran as designed. Cleared error code and tested unit again. Unit filled and re-circulated the water. Unit is working as designed. Call complete.
Near Leander, TX 78641
Paul
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived onsite for a refrigerator not producing ice. I ran the harvest test and the unit worked as designed. I ran the fill test and found the unit only filling for 5 seconds and the mold not filling properly. The Triton UI will need to be replaced to solve this issue. I checked the ice maker tray thermistor and found it out of range. The ice maker will need to be replaced also. Ordering W11330648 panel-ui & W11099789 icemaker. .; ordrng 1 W11099789 (icemaker) and 1 W11330648 (panel-ui)
Near Georgetown, TX 78626
Al
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived to inspect dishwasher not washing properly.Found the customer recently had work done underneath her kitchen sink and water valve was turned off causing the unit not to fill with water.Corrected the issue and unit now operates as designed to customers satisfaction.All water lines were dry at the time of service.Job complete
Near Harker Heights, TX 76548
Jonathan M
Job Details: 08/04/2020
WASHER WHIRLPOOL WFW9640XW00 "Arrived on site for washing machine that won’t complete a cycle still and is showing an F 28 code. Ran unit through auto testing unit ran as designed. Please do not in service diagnostics and found an F 30 (dispenser system error), F22 (door lock error), and F28 (serial communication error) error codes. Took off the top and found two connectors not engaged fully. Reconnected connectors and tested resistance through he door lock. Found unit pulling 9.32 k ohms. I called Techline and spoke to Leon SR# 7728473144. He had me run several test and we found the main control not sending 5V DC to the motor control. He advised to replace the CCU and unit should work as designed. Replaced CCU and tested unit in an auto test. Unit ran as designed. Call complete."
Near Waco, TX 76712
Jonathan M
Job Details: 08/04/2020
COOKTOP KITCHENAID KCES550HBL00 Arrived on site for cooktop that is not heating properly. Inspected unit and work area. Customer had unit on attached to a power source. Attached hardwire do unit and tested all burners. Unit is working as designed. Went over user care guide and unit is working as designed. Call complete.
Near Buchanan Dam, TX 78609
James
Job Details: 08/03/2020
RANGE GE JGBS66REK4SS Arrived on site and tested operation. Found temp sensor out of range causing incorrect baking temperatures. Unit will need new sensor to repair. ; ordrng 1 WB20K10015 (temp sensor)
Near Austin, TX 78752
Scott
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site , installed freezer door . No water leaks detected at time of service. Job complete ."
Near New Braunfels, TX 78132
Leonardo
Job Details: 08/03/2020
OVEN JENN-AIR JMW3430DP02 Arrived on site to test unit for F2E1 shorted keypad. Opened new box and found damage on new console. Ordering 2 console W11236885 office to reschedule ; ordrng 2 W11236885 (CONSOLE)s
Near Austin, TX 78701
Jacob
Job Details: 08/03/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit making noise during cycle. Tested unit. Found that during cycle unit is making noise because of vent duct not secured to the unit properly. House maintenance needs to secure the vent better to unit. Unit is working as designed. No issues at this time. Job complete
Near Woodway, TX 76712
Jonathan M
Job Details: 08/03/2020
MICROWAVE GE JNM1541DM4BB Arrived on site for microwave that’s not powering on. Inspected unit and work area. Customer advised that the issue was not with the unit towering on but with the door not shutting properly. Inspected door switches and found top door switch completely missing. It appears that the whole inner door lock latch board is broken. Ordering parts and office will need to reschedule customer due to out of stock parts. ; ordrng 1 WB02X21661 (microwave latch boar) and 1 WB06X10684 (lever) and 2 WB24X10180 (microwave primary sw)s and 1 WB24X10181 (switch monitor inter)
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site for customer complaint of condensation on outside of freezer door, found the condensation running on the outside of freezer door on the right side, ordering new door, gasket is sealing, cabinet is sealed with adhesive. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 LW11026425 (FREEZER DOOR)"
Near Belton, TX 76513
Tyler
Job Details: 08/03/2020
COOKTOP JENN-AIR JGC3536GS00 "Arrived on site for cooktop not working properly. Upon diagnosing the unit I found that the spark module and And main harness switches to the front right burner we’re not communicating with one another and I like the sparker tonight. I also found that the heat given off from the two front burners on the far left and far right side were causing the paint decal of the burner settings to wear off of the main cooktop panel. The middle burner of the cooktop started having issues at random every 10 to 15 times you would turn it on there would be a loud pop as if they were something trapped inside the gas line and not allowing gas come out. I spoke with Austin on whirlpool tech line sr# 7728461512, Who stated to me that the culprit behind why that middle burner is popping every now and then is more than likely due to the office housing I need the burner if it’s only happening every 10 to 15 times you turn it on as he stated that the valve itself would be OK but t
Near Austin, TX 78704
Kevin
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Arrived on site and inspected refrigerator and found refrigerator doors are operating properly. Homeowner is closing fresh food door to hard and freezer door pops open Reported issue to techline 7728461818
Near Austin, TX 78703
Jacob
Job Details: 08/03/2020
DRYER WHIRLPOOL WHD3090GW0 Arrived onsite for unit not heating or draining water to drawer. Tested unit. Unit was working but called Techline. Saying that unit should be working as designed. Unit should only get to just above room temp. 80 or possibly 90 degrees and unit could take up to 3 hrs drying time. Also to check coils and fan if unit is not getting any heat. Got Sr#7728464661. Request 2MAN. Rescheduled with customer ; ordrng 1 REQUEST (2MAN) and 1 W11088562 (motor-drve)
Near Georgetown, TX 78633
Lou
Job Details: 08/03/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to inspect dishwasher with no water coming in. Upon further inspection, I opened the door and inspected the inner tub and found plastic debris under the float causing the float switch to engage. Also found glass debris in the drain filter. Removed all debris and tested the unit. Unit is operating as designed. No water leaks observed during service. Job completed."
Near Cottonwood Shores, TX 78657
James
Job Details: 08/03/2020
DRYER GE GTD42EASJ2WW Arrived on site and tested operation. Found play in drum assembly. Found all 4 slides have failed and rear bearing is failing as well. Unit will need new slides and bearing to repair. ; ordrng 2 WE3M51 (dryer bearing slide)s and 2 WE3M52 (dryer green bearing)s
Near Horseshoe Bay, TX 78657
James
Job Details: 08/03/2020
REFRIGERATOR GE GTS22KGNBRWW "Arrived on site and tested temperatures. Found freezer at 0 and fresh food at 35. Unit cooling properly. Is to,Ed was concerned about the time it took for unit to reach temperature. Instructed customer on unit operation and that there is a new type refrigerant used in this model and it takes 12-24 hours for unit to reach operating temperatures. Unit working as designed. Job complete"
Near Austin, TX 78728
David S
Job Details: 08/03/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for oven making a popping noise when heating. I inspected the unit and work area. I found the front left and right burner heads not igniting properly. I adjusted the valve stems and the burners are now igniting properly. I put the unit through a bake cycle. The only noises I heard from the unit are the normal pops and tinges from thermal water expansion. I spoke with the customer on how the unit operates and what noises to expect while in use. Job complete.
Near Austin, TX 78728
David S
Job Details: 08/03/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for microwave making a popping noise. I inspected the unit and found the blower door opening and closing audible. I tested the unit with a microwave safe dish in it . The unit heated and operated as designed. I spoke to the customer about the units operations and what noises they can expect to hear. Job complete.
Near Austin, TX 78704
Kevin
Job Details: 08/03/2020
COOKTOP WHIRLPOOL WFE515S0ES0 "Arrived on site and inspected range and found right front switch is failing and causing voltage to be sent to cooktop hot light. Replaced switch , job complete"
Near Austin, TX 78733
Kevin
Job Details: 08/03/2020
DISHWASHER KITCHENAID KDFE104DSS0 "Arrived on site and inspected dishwasher and found water is leaking from diverter, a new motor assembly will be needed to correct the leaking.; ordrng 1 WPW10605057 (pump and motor assy)"
Near Austin, TX 78757
Wesley
Job Details: 08/03/2020
MICROWAVE WHIRLPOOL KEMC307KSS05 Arrived onsite and found unit in need of calibration. Calibrated unit for proper temp cycles. Advised customer on repair.
Near Georgetown, TX 78633
Lou
Job Details: 08/03/2020
MICROWAVE KITCHENAID KEMS308SSS05 "Arrived on site to inspect microwave/oven combo turntable not turning. Upon further inspection, I tested the microwave and found the turntable does not spin. Customer said the unit was very loud before it stopped working. I tested the turntable at the MW control P2-1 to 2 and it was bad. I removed the MW from the unit assembly and removed and replaced the turntable motor and placed the MW back onto the unit. Tested the microwave and it is operating as designed. Placed unit back in wall. Job completed."
Near Georgetown, TX 78628
Lou
Job Details: 08/03/2020
OVEN WHIRLPOOL WFG525S0HV1 "Arrived on site to inspect range possibly leaking gas. Upon further inspection, customer advised that unit is very hot while using the oven and they smell gas while the oven is being used. Upon further inspection, I tested the oven on Bake at 350 degrees. I could hear the ignitor arcing and then the burner came on. I removed the bottom drawer and could detect a small amount of gas odor, but it went away quickly. I found the burner air shutter wide open. I adjusted it and when the burner came back on, I did not smell anymore gas odors. I explained to the customer that the heat levels is determined by what temp the unit is being used due to the unit vents at the top of the cooktop just under the control panel. There’s nothing that can be done to change it. Tested the cooktop and all burners are operating as designed. No gas leaks detected during service, job completed."
Near Pflugerville, TX 78660
Paul
Job Details: 08/03/2020
FREEZER WHIRLPOOL WRF989SDAM00 Arrived onsite on a no cool refrigerator to possibly replace sealed system components. I checked the system and found it low on charge. I found the RC evaporator housing discolored from a refrigerant leak. I replaced the RC evaporator & compressor. I installed a low side service tap on the compressor and installed a dye dryer. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.50 oz’s of R134A. I had a good frost pattern on the evaporator and good pressures. The unit is working as designed. Call complete.
Near Georgetown, TX 78633
Cliff
Job Details: 08/03/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose a range with a burner that will not ignite. Found left front burner igniter sitting too close to burner head causing ignition failure. Repositioned igniter and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78754
David S
Job Details: 08/03/2020
DISHWASHER WHIRLPOOL WDF320PADS0 "Arrived on site for dishwasher top rack falling down. I inspected the unit and work area. I found the top rack missing the stops. I replaced the stops, and tested the rack. It is operating as designed. I spoke with the customer about the units operation and how to clean the filter. Job complete. No water leaks detected."