Service History 1042 - Appliance Express

Near Georgetown, TX 78628

Jonathan S

Job Details: 03/12/2020

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for refrigerator mullion not latching when right door is opened, then opening left door slowly, closing right door then attempting to close left door mullion will hit right door. Found all other door combinations will work. Called tech support and spoke with Dave. He stated to replace divot block and add shims to back left to get mullion with 1/8th of inch from bottom of liner. (Sr# 7727241196). ; ordrng 1 LEVELINGSHIMS (SHIMS) and 1 W11025614 (MULLION) and 1 WPW10344432 (PIVOT BLOCK)"

Near Austin, TX 78746

Luis

Job Details: 03/12/2020

REFRIGERATOR WHIRLPOOL WRT138FZDW00 Ordering control and thermistor ; ordrng 1 W10838965 (THERMISTOR ) and 1 W11353813 (CONTROL)

Near Kyle, TX 78640

Robert

Job Details: 03/12/2020

REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Arrived on job to replace ice container and door ice. After replacement test operation, no leaks detected at time of service."

Near Kingsland, TX 78639

James

Job Details: 03/12/2020

ICE MACHINE KITCHENAID KUIC18NNTS1 Arrived on site and found unit full of ice and functioning properly. Customer asked if I would mix the cleaner and start a cleaning cycle. Customer emptied ice and I mixed solution and started a cleaning cycle. Unit tests good. Job complete

Near Georgetown, TX 78633

Jonathan S

Job Details: 03/12/2020

DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site for to install previous diagnosed part. Gained access to to tracks. Removed tracks and installed new. Found rack hard to roll out and found shelf warped. Will need to replace shelf to correct. Returning with tracks on hand. ; ordrng 1 W10913628 (TRACK) and 1 W10914507 (TRACK) and 1 W11027154 (SHELF)

Near Austin, TX 78723

Jacob

Job Details: 03/12/2020

REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived onsite for unit not dispensing water properly. Tested unit. Found no issues at this time. Customer may call back if any issues occur. No issues at this time. Job complete

Near Austin, TX 78748

Kevin

Job Details: 03/12/2020

REFRIGERATOR FRIGIDAIRE FFHB2740PEAA Arrived on site and inspected freezer and found ice buildup, icemaker is also not operating. Took several pictures spoke with Frigidaire techline and they recommended replacing machine harness.; ordrng 1 808165201 (harness)"

Near Cedar Park, TX 78613

Lou

Job Details: 03/12/2020

WASHER MAYTAG MVWB765FW0 "arrived on site to inspect washer leaking. Upon further inspection, I placed the unit in diagnostics and tested. When the unit began to dispense water into the unit, I found water underneath the unit at the back left corner area. I found that the inlet valve housing is leaking. I tilted the unit back and found a large amount of gearcase oil on the side panels, drain pump & rotor. Also found that the cold water hose washer was torn and would need to be replaced. Water hoses were left disconnected and unit left unplugged due to leak issues(photos). Job completed."

Near Temple, TX 76504

Jonathan M

Job Details: 03/12/2020

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for refrigerator that will not light in the freezer or the top of refrigerator. Inspected unit and work area. Tested door switches and found those good replaced freezer light and lights still would not come on. Replaced refrigerator compartment late and still had no light. Tested voltage and had no voltage coming through to the LED modules. Replaced LED board and tested unit. Unit worked as designed. Call complete.

Near Round Rock, TX 78681

Job Details: 03/12/2020

DISHWASHER BOSCH SHE68E05UC/25 "Arrived to inspect dishwasher with E15 error code.I discovered the unit has severe waste damage which keeps tripping the code, not allowing the unit to operate.Advised the Angela of the diagnostic findings and she opted to let the owner of the residence know.All water lines were dry at the time of service.Job complete"

Near Round Mountain, TX 78663

Brandon

Job Details: 03/12/2020

ICE MACHINE KITCHENAID KUID308ESS2 "Arrived on site for customer complaint of thin ice, found faulty water level sensor on recirculating pump, I replaced pump, unit tested good, needs cleaning.

Near Austin, TX 78731

Luis

Job Details: 03/12/2020

REFRIGERATOR MAYTAG MFF2055FRZ00 "Arrived on site for no cool in fresh food. Powered unit on removed evaporator cover found defective fan motor,blade running weak with no air flow from fan. Installed a new fan motor powered unit on good air flow from evaporator fan motor.

Near Austin, TX 78735

Kevin

Job Details: 03/12/2020

REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Arrived on site and inspected refrigerator and found condenser fan is running the compressor is cold to the touch, inspected compressor and found harness to start device is not properly secured. After resetting harness compressor is now running. Recommended that customer monitor it over the next 12 to 24 hours to ensure that it is cooling properly. No water leaks from connections at time of service"

Near Hutto, TX 78634

Paul

Job Details: 03/12/2020

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for a refrigerator with ice melting and refreezing to possibly replace pre-diagnosed parts. I found the seal between the door and the icemaker housing with a large gap. I replaced the seal and tested the unit. I found the icemaker dripping from the front when the mold filled because the chassis was leaning forward and not level. I leveled the chassis and retested. The unit is working as designed. Call complete.

Near Killeen, TX 76543

Job Details: 03/12/2020

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to inspect dishwasher not draining water.Confirmed the complaint and confirmed the pump was defective.Removed and replaced it.Reassembled and tested the unit and unit drained as designed.All water lines were dry at the time of service.Job complete

Near Pflugerville, TX 78660

Cliff

Job Details: 03/12/2020

REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on site to replace freezer door for refrigerator. Replaced door and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Pflugerville, TX 78660

Andy

Job Details: 03/12/2020

DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived on site for dishwasher leaking. Upon arrival customer informed me that unit is not leaking, that issue is unit not draining properly. Tested and inspected unit and found weak drain pump.Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Austin, TX 78733

Leonardo

Job Details: 03/12/2020

OVEN KITCHENAID KODE500ESS04 Arrived on site to replace boards. Replaced board test unit and heated upper and lower oven and no lights flickering job complete.

Near Hutto, TX 78634

Paul

Job Details: 03/12/2020

DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for a dishwasher with a broken or defective front panel. I found the front door panel damaged and the control panel damaged. Both need to be replaced. I took pics of both. Ordering W11302464 CONSOLE. Marking the outer door panel and nameplate as UORV.; ordrng 1 W11302464 (CONSOLE)

Near Driftwood, TX 78619

Brandon

Job Details: 03/12/2020

DISHWASHER MAYTAG MDB7959SHZ0 "Arrived on site for customer complaint of unit not cleaning well, and top rack falling off. Found broken/missing parts of tracks, adjusters broken. Ordering tracks and adjusters. ; ordrng 2 WPW10567728 (track)s"

Near Leander, TX 78741

Lou

Job Details: 03/12/2020

RANGE WHIRLPOOL WFG505M0BS3 "arrived on site to inspect range cooktop burners not igniting. Upon further inspection, I tested all five burners and all but the middle burner operated as designed. I found that the middle burner Ignitor wasn’t plugged in. After plugging it in, I tested the burners again and all are operating as designed. No gas leaks detected during service, job completed."

Near Taylor, TX 76574

Andy

Job Details: 03/12/2020

REFRIGERATOR FRIGIDAIRE FFHS2611PFBA Arrived on site to install previously diagnosed ice door center and ice door seal. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Austin, TX 78704

Jacob

Job Details: 03/12/2020

WASHER WHIRLPOOL WFW8620HW2 Arrived onsite for unit giving a F4E4 error code. Tested unit. Got error code E4F4. Need to reschedule for a 2 man. Also ordered parts for other possible issues. Office to reschedule ; ordrng 1 2HR (2HR) and 1 RESCHEDULE (2MAN) and 1 W11316255 (valve) and 1 W11316256 (valve)

Near Austin, TX 78705

Jacob

Job Details: 03/12/2020

WASHER UNKNOWN HLC1700AXW Arrived onsite for unit not drying clothes. Tested unit. Got FE error code. Ordered parts. Office to reschedule.; ordrng 1 REQUEST (2HR) and 1 WE16X27738 (fan motor and bracke) and 1 WH18X27222 (washing machine cont) and 1 WH18X27723 (motor-115v/60hz)

Near Lago Vista, TX 78645

James

Job Details: 03/12/2020

RANGE GE JB645DK4BB Arrived on site and tested operation. Found hot surface light on. Inspected elements and found that the right rear thermal probe insulator broken and thermal probe stuck. Installed new right rear element and tested. Unit tests good. Job complete

Near Austin, TX 78746

Leonardo

Job Details: 03/12/2020

OVEN KITCHENAID KODE500ESS03 Arrived on site to install unit all the way in. Was able to move conduit away to push the unit flush job complete.

Near New Braunfels, TX 78132

Richard

Job Details: 03/12/2020

ICE MACHINE KITCHENAID KUIS15NNZB0 Arrived onsite for the ice machine making too much ice. Ran diagnostics and found that the ice bin thermistor was bad . Replaced with new and ice machine tested good. Complete

Near New Braunfels, TX 78132

Richard

Job Details: 03/12/2020

REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived onsite for the refrigerator lights flickering o and off. Upon inspection found that the lights and control box are flickering on and off. And the UI control lights is dim. Replaced UI control , evaporator fan motor, start device. Issue was not resolved. Ohm out compressor and it checked out fine. Need to replace control box . Ordering parts schedule customer If control box does not resolve issue will need to contact tech line. ; ordrng 1 W11203924 (contrl-box) and 2 W11384469 (SWITCH )s"

Near Cedar Park, TX 78613

Tyler B.

Job Details: 03/12/2020

MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived to inspect unit with fan noise and shutting off. Found wire rubbing mag fan, cleared and tested good"

Near Austin, TX 78748

Jacob

Job Details: 03/12/2020

DRYER MAYTAG MEDC465HW0 "Arrived onsite for unit not drying properly. Tested unit. Unit was working as designed. Look at dryer hose, and found lint was clogged up in the wall side. Instructed customer of getting lint removed. No issues at this time. Job complete"

Near Lockhart, TX 78644

Leonardo

Job Details: 03/12/2020

RANGE JENN-AIR JGRP536HL00 Arrived on site to replace buttons. Replaced buttons and unit still not working. Will order new user interface W11356247 and new control board W11356259 office to reschedule will need 2 hours to test with tech support. ; ordrng 1 2HOURS (2 HOURS ) and 1 W11356247 (USER INERFACE) and 1 W11356259 (CONTROL BOARD )

Near San Marcos, TX 78666

Jacob

Job Details: 03/11/2020

DRYER WHIRLPOOL PSEUDO

Near Driftwood, TX 78619

Brandon

Job Details: 03/11/2020

REFRIGERATOR KENMORE 795.74113.710 "Arrived on site for customer wanting me to remove doors so she could move unit into laundry room, unit tested good after repair, no water hooked up.

Near Temple, TX 76502

Job Details: 03/11/2020

DISHWASHER BOSCH SHP865WF5N/11 "Arrived to inspect dishwasher not starting.Confirmed the complaint and noticed the door latch wasn’t engaged, which was not allowing the unit to start a wash cycle.Ordering research for Latch to complete the repair.Office to reschedule with customer once the part is ordered.Needs more work.; ordrng 1 RESEARCH (DOOR LATCH)"

Near , TX 78641

Jonathan S

Job Details: 03/11/2020

OVEN WHIRLPOOL KOCE500ESS09 Arrived on site for oven combo unit having outer door broken. Inspected unit and found outer microwave door broken. Removed outer door and cleaned all broken glass up. Installed mounting screws back in location and place table over screws. Place door hand on cardboard in oven with mounting screws in handle. ; ordrng 1 W10775493/STAINLESS (OUTERDOOR/ MICROWAVE )

Near Pflugerville, TX 78660

Cliff

Job Details: 03/11/2020

WASHER WHIRLPOOL WFW560CHW0 Arrived on site to diagnose a washer that is giving error codes. Found several communication errors saved in unit. Control and consul will need to be replaced to complete repairs. Office will need to set a return appointment for two technicians due to space issue with stacked units.; ordrng 1 2TECHSNEEDED (2 TECHS NEEDED) and 1 W11322879 (CONTROL)

Near Austin, TX 78701

Jacob

Job Details: 03/11/2020

DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived onsite to replace part order by previous tech. Replaced door panel to unit. Tested unit. Unit test good.

Near Austin, TX 78744

Luis

Job Details: 03/11/2020

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for u it shutting itself off. Diagnosed faulty controls causing unit to power off,replaced ui and main control"

Near Canyon Lake, TX 78133

Robert

Job Details: 03/11/2020

REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived on job for complaints of too warm. Removed back panel and took pictures of evaporator. Evaporator only has small amount of frost in top corner. Ordered sealed system repair. Refrigerator is clams not welded. ; ordrng 1 TJ90SF8404 (TUBE) and 1 W11209866 (COMPRESSOR ) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)

Near Austin, TX 78753

Jacob

Job Details: 03/11/2020

DRYER WHIRLPOOL WED4950HW0 Arrived onsite for unit not drying properly. Tested unit. Found that the air duct is clogged. Let office know to get clean air duct through the wall as well. No issues at this time. Job complete

Near Pflugerville, TX 78660

Cliff

Job Details: 03/11/2020

RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to diagnose a range with the damaged panel. Found control panel dented. Installed new panel and noticed dent on bottom right side. New panel is damaged as well and will need to be re-ordered complete repair. Was not able to contact builder today to set return date. Office will need to set a return date.; ordrng 1 W11097777 (panl-cntrl)

Near Killeen, TX 76542

Cliff

Job Details: 03/11/2020

WASHER AMANA NTW4630YQ0 Arrived on site to diagnose a washing machine that is not spinning properly. Tested unit and found damaged suspension and several portions of the outer tub cracked. Due to extent of damage in unit homeowner is going to replace the washer.

Near Round Rock, TX 78664

Scott

Job Details: 03/11/2020

DRYER MAYTAG MEDB835DW4 "Arrived on site for a properly drying unit . Tested out let for voltage , heater ,thermistor , thermostats , all checked normal . Did get inconsistiant reading from collar on thermostat. Replaced part . Tested unit all checked normal . Ran tempmcheckes and found air flow restriction . Recommended to customer to have vent cleaned . No lint build up at time of service . Job complete ."

Near Austin, TX 78733

David Z

Job Details: 03/11/2020

DRYER WHIRLPOOL WED5000DW2 "Arrived on site to follow up on customer concerns that cycle is stopping. Customer is using the Accudry setting and that it stops just short of energy preferred. Called tech line and verified this is normal operation, accudry does not run past the energy setting, and may not trigger the buzzer. Tested other settings and timer is both advancing and buzzing. Customer had a small load for the unit size and it’s also not accurately tripping the sensor bar. Advised customer they should use the timed dry setting if using small loads. Tech line case, SR7727331592. All is working as designed, and customer has been advised on proper operation and how the settings behave. They are not satisfied with the product and its behaviors. No repairs to be made at this time. Call complete."

Near Austin, TX 78735

Kevin

Job Details: 03/11/2020

REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site and inspected refrigerator and found residual ice buildup in freezer, this is likely the cause for the temperature concern. Reset thermistor location and Ice has been defrosted in the meantime and temperatures have returned to normal. No water leaks from connections at time of service, job complete"

Near Austin, TX 78748

Kevin

Job Details: 03/11/2020

DRYER MAYTAG MEDX655DW1 "Arrived on site and inspected dryer and found heating element harness to control board is not attached securely, after correcting dryer is now heating normally. Also found low airflow through lint screen and recommended that vent from the wall connection to the exterior of the home be cleaned by a service. No lint found in dryer cabinet at time of service, job complete"

Near Harker Heights, TX 76548

Cliff

Job Details: 03/11/2020

REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found icemaker assembly cycling constantly and not calling for water. Replaced ice maker assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Austin, TX 78736

Kevin

Job Details: 03/11/2020

RANGE KITCHENAID KFEG500ESS2 "Arrived on site and replaced temperature sensor, and 40 V outlet is installed on the outside of the wall and does not allow range to move all the way backward, took one picture."

Near , TX 76673

Jonathan M

Job Details: 03/11/2020

RANGE FRIGIDAIRE FFEF3054TD

Near Austin, TX 78759

Tyler B.

Job Details: 03/11/2020

MICROWAVE FRIGIDAIRE FGMV176NTF "Arrived to inspect unit with no power, found proper voltage, replaced control and still was dead. Replaced switched and latches and still o power, unit will need filter board to complete ; ordrng 1 5304509452 (FILTER PCB)"

Near Driftwood, TX 78619

Brandon

Job Details: 03/11/2020

DRYER WHIRLPOOL MEDB835DW4 "Arrived on site for customer complaint of unit not heating properly, found thermistor faulty, I replaced thermistor, unit tested good."

Near Buda, TX 78610

Richard

Job Details: 03/11/2020

REFRIGERATOR WHIRLPOOL WRS555SIHV00 Arrived onsite for the refrigerator ice maker not making ice. Called tech line and we went through all the steps and determined that the ice maker fill tube is frozen inside the door . Tech line stated to replace the door and the evaporator fan motor do to the fact that the fan is making a noise but providing good air flow to ice maker. Ordering the left side door and freezer evaporator fan. Office to reschedule. Sr# 7727343315 ; ordrng 1 LW11026428 (dor-fip) and 1 WP2169142 (evaporator fan blade) and 1 WP2315549 (evap fan motor)

Near Round Rock, TX 78665

Cliff

Job Details: 03/11/2020

RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose a range that will not bake. Tested unit and found bake ignitor wiring had become disconnected preventing power from reaching igniter. Rewired unit properly and tested unit. Found all is functioning properly at this time.

Near Pflugerville, TX 78660

Scott

Job Details: 03/11/2020

DRYER WHIRLPOOL WED7000DW1 Arrived on for dryer not operating normal . Found water in drum . Ran vent test and found exterior exhaust completly clogged . Recomend to have vent hoses cleaned . No other issues found with dryer . Some lint found and cleaned out . Job complete .

Near Jarrell, TX 76537

James

Job Details: 03/11/2020

REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site and tested valves and ice maker. Found ice maker has e2 error. Customer has video of water pouring out of ice maker housing. Unit will need new valve and ice maker to repair. Water is shut off to unit. ; ordrng 1 W11294907 (icemaker) and 1 WPW10341329 (water valve assy)

Near Jarrell, TX 76537

James

Job Details: 03/11/2020

REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site and installed new valve. Tested operation and found water now flowing but when calling for water at dispenser the ice maker fills with water. Called tech line and spoke to Ed #7726805212. Unit harness has failed diode and will need to be replaced to complete repair. ; ordrng 1 W11190822 (harns-wire)

Near Jarrell, TX 76537

James

Job Details: 03/11/2020

Near Buda, TX 78610

Robert

Job Details: 03/11/2020

WASHER MAYTAG MHW3505FW0 Arrived on job to replace switch and hose. After replacement test operation. No leaks detected at time of service.

Near Burnet, TX 78611

Jonathan S

Job Details: 03/11/2020

REFRIGERATOR FRIGIDAIRE LGHD2369TF3 "Arrived on site for refrigerator crisper drawer not able to open. Inspected unit and found roller broken on crisper cover. Tested all other operations and all tested good, no water leaks detected. Will need authorization to complete repair. Office to schedule appointment when repair has been approved ; ordrng 1 5304508761 (CRISPER SHELF ) and 1 AUTHNEEDED (OFFICE TO SCHEDULE APPOINTMENT )"

Near Round Rock, TX 78681

Paul

Job Details: 03/11/2020

REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Arrived onsite for a refrigerator with the freezer not freezing. Ms stated the FC was working fine and the complaint is no ice and it’s freezing stuff in the RC. I found multiple items in the deli drawer frozen. I checked temps and the FC was at 3 degrees and dropping and the RC was at 31 degrees with the dampener open and the temp still dropping. I found the RC thermistor reading 4909 ohms at 31 degrees which is way out of range causing the freezing issue in the RC. I ran test 36 for the ice box van and found neither the ice box fan or the evaporator fan coming on. When starting to test voltage at the P8 connector of the main control, the fans started running. I found the dampener closing properly and not leaking cold air. I checked the icemaker and found it not going into a manual harvest because there was no voltage to it. I found no voltage out of P3-3 at the main control because the relay wasn’t closing. I replaced the main control again. The i

Near Temple, TX 76501

Jonathan M

Job Details: 03/11/2020

DRYER BOSCH WTG86401UC/01 "Arrived on site for a dryer that is shutting off after 4 minutes through a dry cycle. Inspected unit and work area. Tested unit in service diagnostics and found unit operating as designed. I was unable to get the unit into fault codes so I called Bosch tech line and spoke to Scott. He had me run various tests on the unit including a drain at the condensation pump. Unit began to drain but found the unit draining onto the door behind the unit into a crack. See photo. He asked us to run several dry cycle with wet towels to see if we could replicate the issue. We tried both Towels setting as well as timed dry. After 10 minutes in both, we were unable to replicate the problem. Scott advised me to make sure the customer keeps her door open with this unit because without cool airflow, the unit overheats and turns off. Customer asked me about an issue with her drawer between both dry and washer. I tried to raise the feet. The feet were missingWe removed the unit and

Near Austin, TX 78752

Leonardo

Job Details: 03/11/2020

DISHWASHER WHIRLPOOL WDF550SAHS0 Arrived on site to replace drain hoses. Replaced drain hoses test unit and unit test good.

Near Austin, TX 78723

Luis

Job Details: 03/11/2020

REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site for no light complaint. Tested switches,found defective led module on right side of liner. Removed defective led module installed a new led module tested light operation all leds working as designed."

Near Canyon Lake, TX 78133

Robert

Job Details: 03/11/2020

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job for complaints of not drying. Ran diagnostics and found sensor not working correctly. Replaced sensor and re test. No leaks detected at time of service.

Near Georgetown, TX 78633

James

Job Details: 03/11/2020

REFRIGERATOR WHIRLPOOL GSC25C6EYB01 Arrived on site and installed new housing. Tested operation and found water flowing properly now. I found that the valve at the wall could not be turned off and instructed customer of issue with valve and recommended having plumber repair or replace the valve at the wall. Unit tests good. Job complete

Near Round Rock, TX 78664

Job Details: 03/11/2020

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived to install previously ordered part.Customer was having kitchen remodeling done, so the ice bin was left until work was done.I instructed the customer on how to replace.Job complete"

Near Leander, TX 78641

Lou

Job Details: 03/11/2020

OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect wall oven with foil melted to the bottom panel. Upon further inspection, I found the top oven with foil melted to the bottom panel and some of the porcelain beginning to chip away. I advised the customer that there is nothing that can be done about the foil or the porcelain chipping. Customer advised that they should be able to put foil on the bottom of the unit like the old ovens. I pulled up the owners manual page 9 and showed them where it explains to not put foil on the bottom panel. I contacted Techline and spoke to Rich and advised of my findings. Rich contacted me on my phone and sent me a disclaimer that I read to and had the customer sign and then video chatted so that Rich could get good photos of the damage. While taking the videos, Rich, whom I had on speaker phone, advised me and the customer that there is nothing that can be done to repair this unit. Rich suggested to heat the unit and use water to get the area wet a

Near Georgetown, TX 78633

James

Job Details: 03/11/2020

DISHWASHER BOSCH SHXM78W56N/01 Arrived on site and inspected unit. Found rubber insulation that connects for to toe kick has torn.. ; ordrng 1 00746519 (INSULATION )

Near Austin, TX 78735

Luis

Job Details: 03/11/2020

REFRIGERATOR MAYTAG MSC21C6MFZ00 "Arrived on site for water leaking. Found water leaking from water line connection at fill tube side. Removed connector found indentation marks on line,called tech support due to length cut off damaged line and replaced connector,Ran icemaker through a cycle no water leaking Sr#7727342929"

Near Leander, TX 78641

Lou

Job Details: 03/11/2020

REFRIGERATOR KITCHENAID KRSC503ESS00 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=8 degrees & RC=41 degrees. Placed unit in diagnostics and tested all components and all are operating as designed. Customer advised that the unit was not cooling so they unplugged the unit then plugged it back in and it has been cooling since, but wanted it checked out anyway. Found no frost/ice build up and good frost patterns on the evaps. No repairs needed, no water leaks observed during service, job completed. Customer provided POP on unit."

Near Smithville, TX 78957

Andy

Job Details: 03/11/2020

DISHWASHER WHIRLPOOL WDF760SADW1 Arrived on site for dishwasher not cleaning properly. Tested and inspected unit and found failed pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Round Rock, TX 78681

Paul

Job Details: 03/11/2020

COOKTOP WHIRLPOOL KECC604BBL00 Arrived onsite for the cooktop to replace the previous diagnosed parts. I replaced the cooktop and reinstalled it in the cabinet with foam tape. I tested all the burners and they are working as designed. Call complete.

Near Austin, TX 78746

Luis

Job Details: 03/11/2020

REFRIGERATOR KITCHENAID KBSN608ESS01 Arrived on site for no leds. Found all freezer and one fresh food led not operational,diagnosed faulty led installed a new led module tested light operation unit working as designed. ; used 1 W10908166 (LED USED FROM JOB 250525) from stock"

Near Georgetown, TX 78633

James

Job Details: 03/11/2020

DRYER WHIRLPOOL WED4815EW1 Arrived on site and inspected drier vent. Found to be properly connected and no damage to hose. Unit tests good. Job complete

Near Killeen, TX 76549

Jonathan M

Job Details: 03/11/2020

WASHER WHIRLPOOL WTW8500DC0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced console and tested unit. Extra rinse light came on and unit is working as designed. Call complete.

Near Lago Vista, TX 78645

Paul

Job Details: 03/11/2020

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for a refrigerator with frost build up in the rear of the FC compartment and PO being displayed. I found when running service test 3 step 1 the FC fan would not run and when step 4 was run the controls would reset and cause a PO to be displayed. I found when in regular mode when the unit would switch to the FC to cool the unit would reset and show a PO. I found a strong electrical smell coming from the power supply control and when testing voltage I found a significant voltage drop out of the main control to the FC. I explained to the customer that the power supply and the FC fan needed to be replaced and that possibly the main control could need to be replaced but we wouldn’t know until the other two were replaced and we could test the unit..; ordrng 1 WPW10624574 (CNTRL-ELEC-POWER SUPPLY)"

Near Georgetown, TX 78628

James

Job Details: 03/11/2020

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and found food in freezer not frozen solid and evaporator fan motor hitting sheet of ice on top of evaporator. Found freezer temp at 17 degrees and fresh food at 35. Also found filter head cracked causing leak when calling for water. Unit will need new filter head to repair water leak. Inspected unit for air leaks and found none and no evidence of air leak. Customer stated the condenser was cleaned after the vibrating sound started. Instructed customer that the evaporator may have frozen up due to air flow issue with condenser. Recommended the unit will need to be turned off and doors opened for 24 hours to thaw ice build up. ; ordrng 1 W11194438 (housing)

Near Austin, TX 78717

Paul

Job Details: 03/11/2020

REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the dampener control and tested it. The unit is quiet and is working as designed. Call complete.

Near Burnet, TX 78611

Jonathan S

Job Details: 03/11/2020

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for refrigerator not making ice. Inspected unit and found ice maker dry. Inspected both evaporators. Performed diagnostics mode and tested fill cycle and found no water getting to ice maker. Checked fill line and found frozen. Thawed line and tested fill cycle. Found operating. Measured heater resistance and found within range. Measured voltage to heater and found 120 volts to heater. All tested good, no water leaks detected."

Near Georgetown, TX 78633

James

Job Details: 03/11/2020

REFRIGERATOR GE PFSS6PKXESS Arrived on site and tested operation. Found ice build up around reservoir and covering bottom of fresh food section. Also found ice on right side of air tower. Removed ice and accessed reservoir. Found reservoir has frozen and cracked. Water is spraying from reservoir when unit calling for water which is causing ice build up in fresh food section. Unit will need new reservoir assembly to repair.. ; ordrng 1 WR17X12739 (asm-cover water tank)

Near Cedar Park, TX 78613

Paul

Job Details: 03/11/2020

REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the RC center door mullion. The doors are closing as designed. Call complete.

Near Austin, TX 78734

Brandon

Job Details: 03/11/2020

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for customer complaint of filter popping out as soon as putting it in, found broken filter housing, I replaced housing, unit tested good."

Near Manor, TX 78653

Scott

Job Details: 03/11/2020

RANGE WHIRLPOOL WFC310S0ES3 "Arrived on site ,replaced control . Tested range ,unit is now heating properly . Job complete ."

Near Austin, TX 78723

Luis

Job Details: 03/11/2020

REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for no ice issue. Removed bin found large ice block from water leaking,found broken teeth on coupling to dispenser,icemaker tray slightly warped. Ran harvest cycle found weak water flow to icemaker only filling 4 slots,tested water dispenser good water flow. Diagnosed unit will need chute assembly due to broken housing,coupling,icemaker and water valve.; ordrng 1 WP2220458 ( COUPLING) and 1 WPW10293211 (CHUTE)"

Near Austin, TX 78741

Luis

Job Details: 03/11/2020

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for no water or ice. Tested dispenser no water or ice being made,diagnosed a faulty valve. Installed a new valve tested water dispenser unit working as designed"

Near Austin, TX 78703

Richard

Job Details: 03/11/2020

REFRIGERATOR KITCHENAID KSSC48QMS03 Arrived onsite for the ice maker leaking. Upon inspection found that there was a piece of ice cube that was stuck on the fingers of the ice maker which caused a clog in the water chute . Which caused the leak. Removed the clog and ice maker tested fine.

Near Austin, TX 78745

Richard

Job Details: 03/11/2020

WASHER MAYTAG MVWB835DW5 Arrived onsite for the washer leaking. During testing found that the hot water and cold water hoses were reversed. Put hoses on the correct valve and also found that the drain hose clamp was not installed correctly causing the leak. Reinstalled drain pump clamp in the correct place and washer tested fine and leak is gone. Complete

Near Cedar Park, TX 78613

Jonathan S

Job Details: 03/11/2020

REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found scratches on floor and ice buildup on fresh food evaporator. Performed diagnostics mode and tested thermistor and sensor. Found TSP W11333076. Found software at 600 (test 128) and according to SP it needs to be at 700. Had customer sign waiver for moving appliance. Powered unit off and gained access to fresh food evaporator. Removed ice buildup with steamer. Replaced evaporator cover and control. Performed diagnostics mode and checked software version and found at 700. Checked dispenser operation and set to correct temperature. All tested good, no water leaks detected. Spoke with customer on repair."

Near Leander, TX 78641

Lou

Job Details: 03/11/2020

REFRIGERATOR WHIRLPOOL WRB322DMBM01 "arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit warm in both compartments...FC=69/RC=68. No fans were on; compressor was off and the main control would not go into diagnostics. I removed and replaced the main control and immediately, the unit came on. I could hear the fans gong and then the compressor kicked on. Unit began to cool. I advised the customer to give the unit 24/48 to produce ice and 24 hours to cool completely. No water leaks observed during service, job completed."

Near Woodway, TX 76712

Jonathan M

Job Details: 03/11/2020

DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher that had murky water at the bottom. Inspected unit and work area. Customer advised the unit had not been used in some time and her dishes that were left in it were molded over. Unit had water at the bottom of dishwasher. Placed unit in a drain and heard a buzzing but did not get any water flow through the drain hose. Tested drain pump for continuity and found it open. Replaced drain pump and tested unit. Unit is working as designed. Call complete.

Near Cedar Park, TX 78613

Paul

Job Details: 03/11/2020

WASHER WHIRLPOOL WET4024HW0 "Arrived onsite for a washer not spinning or agitating. The customer stated no error codes have appeared. I ran the lid switch test and found the lid switch working as designed but the basket didn’t spin clockwise, only the wash plate spun. I tried to run the spin test and nothing would respond. I found the basket hard to turn because the brake stays on. I ran the retractor/torque motor test and could hear it running but not taking the brake off. I called techline and spoke with Mark SR# 7727330608. I gave Mark my findings and it was determined there is an issue with the torque motor because it retracts when put in the service test but as soon as the start button is release it puts the brake back on and will not stay in the unlocked position. Ordering the torque motor and other parts JIC. Ordering W10883783 GEARCASE, W11187717 ACTUATOR, W10883809 BRACKET, & W11189137 CNTRL-ELEC. RS for Fri 3/13.; ordrng 1 W10883783 (GEARCASE) and 1 W10883809 (BRACKET) and 1

Near Round Rock, TX 78665

Job Details: 03/11/2020

OVEN WHIRLPOOL WOD51EC0HS01 Arrived to install previously ordered part.Removed and replaced the console.Left customer the 800 number for husband to call when he gets home to set up unit.Job complete

Near Austin, TX 78744

Richard

Job Details: 03/11/2020

DRYER WHIRLPOOL WED8500DC4 Arrived onsite for the dryer not heating. During testing found that there is good voltage. Open up dryer and found that the heating element was laying on the bottom of dryer on not installed properly. Replaced element and cutoff. Put dryer back together and dryer tested good. Complete

Near Killeen, TX 76543

Jonathan M

Job Details: 03/11/2020

DRYER WHIRLPOOL WET4024HW0 Arrived onsite to install previously diagnosed parts. Replaced door switch and tested unit. Unit is working as designed. Call complete.

Near Hutto, TX 78634

Scott

Job Details: 03/11/2020

MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived on site for microwave snapping and cracking . Found mag had failed . Ordering mag to complete repair . Please call to set return .; ordrng 1 W10754299 (magnetron) and 1 W10892389 (CONTROL)

Near Hutto, TX 78634

Scott

Job Details: 03/11/2020

MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for interior lights flashing when door is open . Also unit venting system would come on when no one was cooking . Found relay on control sticking . Replaced control and sensor . Unit is now checking out normal as well as heating to spec. Job complete

Near Leander, TX 78641

Lou

Job Details: 03/11/2020

REFRIGERATOR KENMORE 795.7205311 "arrived on site to inspect refrigerator error codes. Upon further inspection, I found IF error code. I removed the FC Evap cover and found ice blocking the ice maker fan operations. Cleared the ice and e fan began to operate and the error code went away. Also found a large amount of ice around the Evap cover gaskets allowing warmer air inside the evaporator compartment. Went to test ice maker and found it turned off. Turned it back on and it began to harvest. I am ordering the FC evaporator cover and scheduled return No water leaks observed during service. ; ordrng 1 AEB72913929 (EVAPORATOR COVER )"

Near Dripping Springs, TX 78620

Kevin

Job Details: 03/11/2020

COOKTOP KITCHENAID KCGS550ESS01 "Arrived on site and found center burner right hand side orifice is clogged, after cleaning orifice burner height is now correct. Job complete"

Near Austin, TX 78745

Jacob

Job Details: 03/11/2020

WASHER MAYTAG MVWC565FW0 Arrived onsite for unit not draining water. No issues at this time. Job complete

Near Cedar Creek, TX 78612

Andy

Job Details: 03/11/2020

DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site for dishwasher dispenser not working. Tested and inspected unit and found failed dispenser. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.