Service History 1042

Near Austin, TX 78748
Leonardo
Job Details: 12/17/2018
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site to test unit for unit not heating. Test u it and found all switches were good. Test mag and found bad magnetron. Replaced magnetron test unit and unit heating water job complete
Near Georgetown, TX 78626
Lou
Job Details: 12/17/2018
OVEN WHIRLPOOL WOD51EC0AS05 "arrived on site to inspect oven control panel damaged. Upon further inspection, I found that in the upper left corner of the panel, it was dented/damaged. I removed and replaced the control panel and tested the unit and it operated as designed. Job completed."
Near Buda, TX 78610
Brandon
Job Details: 12/17/2018
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived on site for customer complaint of damage to microwave door, I replaced door unit tested good."
Near West Lake Hills, TX 78746
Scott
Job Details: 12/17/2018
WASHER WHIRLPOOL MHW8200FW0 "Arrived on site replaced heater ( heater is equipped with sensor and seal) tested unit all checked normal , no error codes . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78732
Cliff
Job Details: 12/17/2018
DISHWASHER WHIRLPOOL JDB9000CWP3 Arrived on site to diagnose a dishwasher that is not cycling properly. Tested unit and found circulation pump shorted out in unit. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Granger, TX 76530
Jerry C.
Job Details: 12/17/2018
WASHER MAYTAG MAV6451AWW The customer requested a reschedule and the office to contact them to schedule. No access to unit.; saved tckt
Near Austin, TX 78734
Paul
Job Details: 12/17/2018
DISHWASHER KITCHENAID KUDS30FXSS9 Arrived onsite for the dishwasher. I replaced the pump and motor and the upper rinse arm. I ran the diagnostics cycle and the unit worked as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78704
Scott
Job Details: 12/17/2018
OVEN KITCHENAID KEBS279BSS01 "Arrived on site and replaced thermal fuse. Preheated both ovens , all checked good . Job complete ."
Near Austin, TX 78725
Joseph C.
Job Details: 12/17/2018
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for “frost buildup in freezer” complaint. Inspected unit and found faulty thermistor, on fresh foods evaporator. Removed and replaced harness. Unit checks good. No leaks detected, at time of service."
Near Austin, TX 78737
Luis
Job Details: 12/17/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for not dispensing ice. Found rust in motor and damaged gasket and ice door plate. Installed new auger motor and plate tested ice dispenser unit working as designed.
Near , TX 78610
Leonardo
Job Details: 12/17/2018
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site to test unit for unit not washing. Test unit and found water turned off going to unit. Turned water on test unit and unit test good no leaks present at this time.
Near Austin, TX 78749
Leonardo
Job Details: 12/17/2018
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit turning off. Test unit and found unit turning of before draining. Replaced drain motor and board and owi. Test unit and unit still doing the same thing. Pulled unit out and found power cord connection burned out and outlet burner out. Advised customer to call electrician called property manager and left a voice mail. Job complete no leaks present at this time. Left unit unplugged.
Near Killeen, TX 76549
Al
Job Details: 12/17/2018
RANGE GE RB52H3WH Arrived to inspect ( NOTHING WORKS AT ALL ON IT--THE BURNERS DONT WORK--AND SAME FOR THE OVEN--MADE A POPPING). I checked the unit and got no power. I checked the terminal block and saw damage. I removed and replaced the terminal block. Tested the unit and unit tested as designed.JOB COMPLETE
Near Austin, TX 78746
Luis
Job Details: 12/17/2018
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for refrigerant leak in fresh food evaporator. Removed evaporator,compressor and drier. Installed new evaporator, compressor and a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good, checked frost pattern good unit cooling down correctly."
Near Spring Branch, TX 78070
Diego G.
Job Details: 12/17/2018
COOKTOP JENN-AIR JED8430ADB Got on site. Replaced all elements and infinite switch. Cycle every burner all checked OK. Job complete
Near Spring Branch, TX 78070
Diego G.
Job Details: 12/17/2018
COOKTOP JENN-AIR JED8430ADB Got on site. Replaced all elements and infinite switch. Cycle every burner all checked OK. Job complete
Near Spring Branch, TX 78070
Diego G.
Job Details: 12/17/2018
COOKTOP JENN-AIR JED8430ADB Got on site. Replaced all elements and infinite switch. Cycle every burner all checked OK. Job complete
Near Killeen, TX 76542
Al
Job Details: 12/17/2018
RANGE GE RB787WH1WW Arrived to inspect unit not heating at bottom. Tested the unit and confirmed compliant. Ordered WB44K10005 Heating Element. NEEDS MORE WORK ; ordrng 1 WB44K10005 (BAKE ELEMENT )
Near Austin, TX 78717
Lou
Job Details: 12/17/2018
WASHER MAYTAG MDB8959SBB3 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics and tested and it showed error codes F10E1, F6E6, F6E1, and F3E3. I cleared the codes and continued with testing. The unit operated as designed with no error codes at the end of testing. While testing, I removed the toe plate and found water soaked into the insulation and debris on the insulation. I did not find any leaks underneath, but I did find a large amount of soap debris in the reservoir at the bottom of the door. Due to error code F3E3, I verified ohms to the sensor. Due to error codes F6E6 & F6E1, I verified ohms to the float switch ad checked to make sure there was no debris under the float. The unit checks good with no mechanical issues. I advised the customer of my findings and recommended that they cut back on detergent use and to use dishwasher magic to clean the unit. Also made recommendations on cleaning the unit. No water leak
Near Dripping Springs, TX 78620
Robert
Job Details: 12/17/2018
DISHWASHER KITCHENAID KDTM354DSS0 Arrived on job for complaints of not draining and leaks. 120v to pump not working. Replaced pump and test. No leaks detected.
Near Blanco, TX 78606
Robert
Job Details: 12/17/2018
WASHER WHIRLPOOL WFW94HEXW2 Arrived on job for complaints of not washing. Found the MCU shorted quote customer. Customer declined.
Near Austin, TX 78741
Kevin
Job Details: 12/13/2018
WASHER WHIRLPOOL NTW4516FW2 "Arrived on site and found no power showing on display, washer would not begin a cycle. Reseated power cord to control board. Found power outlet has failed and there is no power available to washing machine. Informed apartment maintenance power will need to be corrected before any further diagnosis can be made. No water leaks from connections at time of service, job complete."
Near Austin, TX 78748
Kevin
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site and found knockout was not removed from disposal and dishwasher can’t drain. Home owner removed knock out and dishwasher was now able to complete a diagnostic cycle. No water leaks from connections at time of service, job complete."
Near Austin, TX 78738
Cliff
Job Details: 12/13/2018
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to diagnose an oven that is giving lock latch error. Tested unit and found wiring for latch assembly not fully inserted in control board. This was causing an incomplete connection to lock motor. Reset wiring to proper position and tested unit. Found all is functioning properly at this time.
Near Kyle, TX 78640
Robert
Job Details: 12/13/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on job to replace control. Check of previous work found door switch not plugged in. Corrected wire error and test. Operation normal
Near , TX 78610
Robert
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on job to replace console. After replacement of console test all buttons and operation. No leaks detected at time of service. Job complete
Near Austin, TX 78738
Brandon
Job Details: 12/13/2018
WASHER WHIRLPOOL GVW9959KQ2 "Arrived on site for customer complaint of unit not draining, found faulty drain pump, part is no longer available. Collected service fee on check."
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/13/2018
RANGE KITCHENAID KSDB900ESS0 "Arrived on site for customer complaint of F8E0 error code and oven not working, found faulty blower motor, I replaced blower motor, unit tested good.
Near Austin, TX 78737
Brandon
Job Details: 12/13/2018
WASHER WHIRLPOOL WTW8240YW0 "Arrived on site to replace dispenser, I replaced dispenser, unit tested good. Collected balance on cc."
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/13/2018
RANGE WHIRLPOOL WFC150M0EW3 "Arrived on site for customer complaint of burners sparking, found multiple issues, found break in elements, as well has faulty burner switches. Ordering switches and elements. ; ordrng 1 W11255551 (ELEMENT ) and 1 W11255552 (ELEMENT ) and 2 WP3148953 (switch-inf)s and 1 WP3149404 (switch-inf)"
Near Austin, TX 78749
Brandon
Job Details: 12/13/2018
DRYER WHIRLPOOL MEDB765FW0 "Arrived on site to replace damaged parts, I replaced toe plate and door frame, unit tested good."
Near Austin, TX 78748
Brandon
Job Details: 12/13/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for customer complaint of unit not completing cycles, found faulty control, I replaced control, unit tested good"
Near Cedar Park, TX 78613
James
Job Details: 12/13/2018
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site and inspected frame. Unit was not installed and in garage. Found frame is bent on the right side below the hinge. Replaced tub and attempted to install unit but found the opening in cabinets is too narrow. Unable to test operation. Job complete
Near Cedar Park, TX 78613
James
Job Details: 12/13/2018
REFRIGERATOR JENN-AIR JFX2897DRP02 Arrived on site and found fresh food evaporator drain frozen over. Removed all ice and steamed drain until it began to flow water. Unit working properly. Job complete
Near Manor, TX 78653
Wesley
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site and installed one of each light assembly. Unit is now operating as designed. Returning 2 of each ordered assembly.
Near Manor, TX 78653
Wesley
Job Details: 12/13/2018
DRYER WHIRLPOOL WED4815EW1 Arrived on site and found poor airflow and cutoff blown. Repaired with cutoff kit. All checks good.
Near Austin, TX 78747
Brandon
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for customer complaint of unit leaking, found leak coming from sump assembly where drain pump attached, found broken sump, I replaced sump, unit tested good."
Near Manor, TX 78653
Wesley
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRS555SIHB00 "Arrived on site and installed new valve, tested unit. All checks good. Operating as designed."
Near Manor, TX 78653
Wesley
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Arrived onsite and advised icemaker and chute and door components functional and operating properly. All else checks good. Unit operating as designed. Advised customer on design and use and care.
Near Austin, TX 78705
Luis
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site for ui led flashing. Installed control kit that included ui and main control. Powered unit on checked ui operation good ran diagnostics all test passed unit working as designed
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Arrived on site for on and off cooling. Ran diag and found dampener sticking shut, will need new dampener control. Found unit under adapter update list, would need ice box adapter. Also would need control kit. Supplied control kit was wrongly packaged with wrong UI . Contact prior to arriving for door code ; ordrng 1 CNOTE (PART AUO) and 1 W10612142 (adapter) and 1 W10861900 (cntrl-elec) and 1 WPW10248595 (control)"
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/13/2018
DISHWASHER KITCHENAID KDTE204GPS0 Arrived on site for unit flashing start and wash. Assured unit was not supplied with vent fan. A bad vent will cause same issue. Found issue to be in door latch and strike. R&R door latch and strike and tests good no leaks on site.
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/13/2018
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for unit not despensing ice. Found auger motor rusted and seized. Replaced auger motor, upon assembly found seal in chute damaged and will need replacement. No water leaks on site ; ordrng 1 W11205081"
Near Austin, TX 78727
Tyler B.
Job Details: 12/13/2018
REFRIGERATOR KITCHENAID KSSC48FKS00 Arrived on site for no cool. Found temps in 60's. Found freezer at20. Ran dia found no errors other than EVAP fan error. Disassembled EVAP cover found EVAP fan connections not complete clipped causing ice water build causing fan to fail. Replaced EVAP fan and tests good.
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Arrived on site for unit not despensing water. After speaking with customer indicating filter issues. Found filter housing to be the issue. Unit will need housing to complete repair ; ordrng 1 WPW10238123 (housing)
Near Austin, TX 78728
Tyler B.
Job Details: 12/13/2018
WASHER WHIRLPOOL MVWB835DW0 Arrived on site for unit not washing or rinsing. Found control board has failed .
Near Austin, TX 78744
Luis
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRS325SDHB00 "Arrived on site for unit not cooling. Found evaporator cover incased in ice. Unit not running through a defrost cycle. Unable to run forced defrost. Removed control cover tested heater good,checked thermistor good diagnosed faulty main control. Installed new main control advised customer to place towels around floor and defrost unit 24 hrs"
Near Austin, TX 78745
Luis
Job Details: 12/13/2018
REFRIGERATOR GE PFC25SGSA SS "Arrived on site for water leaking. Found excessive moisture on left side of fresh food wall. Diagnosed liner has pulled away from insulation causing gap between liner and insulation,due to gap freezing air entering gap and causing moisture on liner. Insulation and liner not repairable."
Near Austin, TX 78749
Luis
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Arrived on site for no ice. Diagnosed heater wires interfering with icemaker,during harvest icemaker mold disconnected heater wire and fill tube froze. Secured heater wire away from mold ran fill tube heater,water defrosted from fill tube,ran icemaker through diagnostics passed,ran fill test passed unit working as designed. Unable to contact tech support due to phone issues with tech support. AUTHO KHUJAHUDPL1"
Near Bee Cave, TX 78738
Luis
Job Details: 12/13/2018
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site for unit making too much ice. Ohmed thermistor diagnosed failed bin thermistor. Installed new thermistor.
Near The Hills, TX 78738
Luis
Job Details: 12/13/2018
ICE MACHINE KITCHENAID KUIX305ESS0 "Arrived on site for loud noise,at time making too much ice then completely stopped making ice. Ran diagnostics no water entering reservoir. Good voltage to valve 120vac diagnosed failed water valve and failed bin thermistor. Installed new water valve and bin thermistor ran diagnostics all test passed good water flow evaporator plate frosted condenser fan running.
Near Austin, TX 78702
Scott
Job Details: 12/13/2018
MICROWAVE AMANA AMV2307PFS Arrived on site for light underneath not working found bulb had burned out . No other issues with microwave . Job complete .
Near Austin, TX 78702
Scott
Job Details: 12/13/2018
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for no water to dishwasher , found hot water from water tank was shut off . Turned on water , unit filled but wash motor didn’t turn on . Ordering sump and motor . Return 12/17. No water leaks detected at time of service . ; ordrng 1 W11085683"
Near Austin, TX 78748
Leonardo
Job Details: 12/13/2018
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site to test unit for unit not heating. Put a cup of water for 1 minute and no heat at all. Test unit and found burned out mag and diode and cap. Replaced all 3 parts test unit and unit test good job complete heated water for 1 minute and water was hot.
Near Austin, TX 78704
Scott
Job Details: 12/13/2018
OVEN KITCHENAID KEBS279BSS01 Arrived on site for dead oven . Found thermal fuse had blown when self cleaning . Return 12/15
Near Austin, TX 78748
Leonardo
Job Details: 12/13/2018
OVEN WHIRLPOOL WGG745S0FS Arrived on site to test unit for upper bake not working. Test unit and found broiler working but bake not coming on. Test glow ignitor and ignitor test good. Found bad board will need new board quoted customer. Customer will talk to wife and call back if he wants to proceed with repair.
Near Round Rock, TX 78664
Jonathan S
Job Details: 12/13/2018
WASHER MAYTAG MVWB855DC3 "Arrived on site for washer not spinning clothes and not dispensing the oxi soap. Performed diagnostics mode and checked fault code history. Found fault code F3-E2 inlet temperature fault, F0-E4 spin limited by water, F8-E6 water hazard and F8-E6 long fill. Found cold valve solenoid not closing and water continued to drip in unit at a fast rate. Removed failed valve and installed new. Activated diagnostics mode and tested valve. Inspected water connection, needed leaks found. Ran normal mode to check pressure switch. All tested good, no water leaks present. Tighten zip tie on drain line."
Near Burnet, TX 78611
Thomas L.
Job Details: 12/13/2018
MICROWAVE KITCHENAID KEMS308SSS05 Arrived on site and replaced failed turntable motor. All operations are now normal.
Near Austin, TX 78748
Leonardo
Job Details: 12/13/2018
RANGE WHIRLPOOL WFG515S0ES Arrived on site to test unit for gas smell. Test unit and found oven not igniting due to bad ignitor but oven releasing gas and making gas smell. Replaced ignitor test unit and unit test good oven igniting correctly. Job complete
Near Georgetown, TX 78628
Thomas L.
Job Details: 12/13/2018
DRYER MAYTAG MEDX655DW1 Arrived on site for timer not shutting cycle off. Found unit to have a defective timer motor. Removed and replace timer. Unit now operates properly. Dryer and venting are clean
Near Round Rock, TX 78664
Tyler B.
Job Details: 12/13/2018
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site for f2e1 touch pad error. Checked connection at p11. Connection was good. Replaced control and tests all functions and tests good. No errors or gas leaks on site
Near Georgetown, TX 78628
Thomas L.
Job Details: 12/13/2018
OVEN WHIRLPOOL WOD51EC0AS00 Arrived on site for no operation. Found that The control was displaying feature not available. Turn off breaker for 10 minutes and tested oven. All operations are now normal.
Near Cedar Park, TX 78613
James
Job Details: 12/13/2018
WASHER MAYTAG MVWB950YW1 Arrived on site and installed new suspension. Ran diagnostics to test operation. Unit working properly. Job complete
Near Cedar Park, TX 78613
James
Job Details: 12/13/2018
WASHER WHIRLPOOL WTW5800BW0 Arrived on site and tested operation. Found fault for basket speed. Also found the basket not hanging centered in unit. Inspected suspension and found springs to react normal. I also noticed the drain pump sounded as there was something in it but found it to be clear. Ran a rinse and spin cycle with 2 large towels to further test suspension and spin cycle. I found that with just 2 towels balanced in basket that the left side of the tub is hanging much lower than the right. Unit will need new suspension. ordrng 1 W10780044 (suspension)
Near Leander, TX 78641
James
Job Details: 12/13/2018
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and tested unit. Found communication fault occurred 5 times on 12-2-18 and over temp in lower oven on the same date. Tested elements and found to be good and not shorted. I also checked relays and found to be good. Unit has a communication issue between controls and ui. Unit will need both controls and ui to repair communication. Repair will require 2 hours due to connected appliance ; ordrng 1 CNOTE (2 HOUR) and 1 W11261169 (CONTROL)
Near Round Rock, TX 78681
Cliff
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Homeowner not available for service and needs to reschedule. Homeowner also request only PR come out for a return visit.; ordrng 1 CNOTES (PR ONLY, AM APPOINTMENT PER HOMEOWNER )"
Near Manchaca, TX 78652
Kevin
Job Details: 12/13/2018
DRYER WHIRLPOOL WGD5500SQ0 "Arrived on site and inspected dryer and found thermal fuse has failed, after replacing the fuse dryer will now heat properly.
Near Manchaca, TX 78652
Kevin
Job Details: 12/13/2018
OVEN WHIRLPOOL WFG505M0BB2 "When oven is set for 400, Found temperature float is between 380-460 overall average temperature is 420. Lowered temperature -20 overall, Will bring back a temperature sensor in an attempt to narrow temperature float; ordrng 1 WPW10181986 (sensor)"
Near Cedar Park, TX 78613
Lou
Job Details: 12/13/2018
DISHWASHER GE GSD3300N20BB "arrived on site to install previously diagnosed and ordered parts. I removed the unit from its place and removed the water valve from the unit. I removed and replaced the following parts chamber collection, sump assembly, hose chamber, sump inlet and installed a filter ball. Once I got the unit put back together and back into its place, I tested it and it operated as designed. The main issue was draining and the unit drained well. No water leaks observed during service, job completed."
Near Austin, TX 78737
Leonardo
Job Details: 12/13/2018
OVEN WHIRLPOOL WOS51EC0AS05 Arrived on site to test unit for broken glass. Test unit and found glass broken from the inside from cooking at 500 degrees. Replaced all glass doors and front door test u it and unit test good job complete
Near Jarrell, TX 76537
Steve C.
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for the unit is not making ice. Customer also advise the unit has frost build up in the right side. Called Whirlpool Sr#7723674703 tibor and advise to replace the brackets for the freezer and to replace the ice maker just in case due to error code e2 did not erase after replacing the ice maker prior. Also when opening the leftovers door the mullion will not retract. Will need to order the mullion as well.; ordrng 1 W10625067 (bracket LEFT) and 1 W10625068 (bracket RIGHT) and 1 W11025614 (rail-mulln)
Near Manor, TX 78653
Wesley
Job Details: 12/13/2018
DRYER WHIRLPOOL WED75HEFW1 Arrived on site and found control panel damaged. Ordering correct control to repair. ; ordrng 1 W10919207 (panel-cntl)
Near Jarrell, TX 76537
Steve C.
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for the unit is not making ice. Customer also advise the unit has frost build up in the right side. Called Whirlpool Sr#7723674703 tibor and advise to replace the brackets for the freezer and to replace the ice maker just in case due to error code e2 did not erase after replacing the ice maker prior. Also when opening the leftovers door the mullion will not retract. Will need to order the mullion as well.; ordrng 1 W10625067 (bracket LEFT) and 1 W10625068 (bracket RIGHT) and 1 W11025614 (rail-mulln)
Near Austin, TX 78756
Luis
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for mullion dislodged. Found damaged mullion replaced mullion assembly,installed mullion correctly to door checked door operation good unit working as designed."
Near Austin, TX 78731
Cliff
Job Details: 12/13/2018
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site to diagnose a dishwasher that is not completing cycles. Tested unit and found upper rack rails not resetting properly causing cycle to be interrupted. Also noted optical wash indicator not operating properly and misregistering water levels. OWI and upper rack rails will all need to be replaced to complete repairs. Return date is set for 12/17/18; ordrng 1 W11259785 (RAIL) and 1 W11259786 (RAIL) and 1 WPW10705575 (sensor)
Near Austin, TX 78754
Luis
Job Details: 12/13/2018
REFRIGERATOR IKEA ISC23CNEXY02 Arrived on site for not dispensing ice. Tested dispenser motor not rotating. Removed cover found damaged wire harness to auger motor and rust inside motor. Diagnosed unit will need new freezer door and auger motor; ordrng 1 LW10397009 (FREEZER DOOR) and 1 WP2323603 (MOTOR)
Near Austin, TX 78756
Joseph C.
Job Details: 12/13/2018
OVEN WHIRLPOOL GS395LEGQ3 "Arrived on site for “no heat” complaint. Per my previous diagnosis, removed and replaced ignitor. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78705
Joseph C.
Job Details: 12/13/2018
WASHER WHIRLPOOL WFW9250WW00 "Arrived on site for “LF error code” complaint. Inspected unit and found excessive amount of drain line in standpipe. Adjusted drain line to within 4-4.5”. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78723
Joseph C.
Job Details: 12/13/2018
WASHER WHIRLPOOL WFC7500VW0 "Arron site for “not draining completely” complaint. Inspected unit and found drain line too far down standpipe, creating siphon and not allowing cycle to complete. Adjusted line length to 4-4.5”. Unit is performing as designed. No leaks detected, at time of service.
Near Round Rock, TX 78665
Jonathan S
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRS970CIDE01 "Arrived on site for refrigerator making gurgling sound and freezer to cold. Measured temperature in FC at 0° and RC at 37°. Performed diagnostics mode, tested thermistors, RC and FC evaporator. Ran test 4 and monitor evaporators. Found unit making abnormal rattling noise when compressor running at high speed. Gained access to compressor and condenser and found condenser tubing cabinet. Made minor adjustment to condenser. Tested dispenser and cycle maker cycled while measuring temperatures. Spoke with customer on normal noises from user care guide page 15. All tested good, no water leaks present."
Near Round Rock, TX 78665
Jonathan S
Job Details: 12/13/2018
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site for range oven having intermittently light issues. Performed diagnostics and checked fault code history and found none. Tested bake cycle and burner ignited first several attempts. When failure occurred , found spark igniter sparking continuously . Gained access to igniter, removed failed and installed new. Tested operation. All tested good."
Near Round Rock, TX 78665
Jonathan S
Job Details: 12/13/2018
DRYER WHIRLPOOL MEDB765FW0 "Arrived on site to install previous diagnosed parts. Gained access motor. Removed failed motor and installed new. Removed thermal cut off assembly and installed new. Tested operation and same results. Performed diagnostics mode and found error F3-E1 had occurred again. Tested connector J14 and found 11K ohms, within range. Tested voltage at relay K2, found when heating voltage is not present and 240 volts present when not heating. Will replace control wire harness and both exhaust fuses. Office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (SCH RETURN ) and 1 W10907915 (WIRE HARNESS ) and 1 W10909685 (THERMAL FUSE) and 1 W11089308 (CONTROL ) and 1 WP3387747 (ELEMENT ) and 1 WP8577274 (THERMISTOR EXHAUST )"
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for leak complaint. Upon inspection found water was puddled in deli drawer, found EVAP clear of frost, temps on point. Found no errors in diagnosing. Found wire harness was causing a minor jam in the rails causing door not to seal completely. Cleared harness and water. Advised customer to keep an eye out for water or frost build up"
Near Cedar Park, TX 78613
Lou
Job Details: 12/13/2018
REFRIGERATOR KITCHENAID WRV986FDEM00 "arrived on site to inspect refrigerator making noise. Upon further inspection, the customer provided me with a video of the unit making noises. It sounded as if a fan was hitting something. I pulled the middle drawer to check the rc Evap cover and found no ice. I removed the fc section door and drawers and removed the fc evap cover to find ice built up on the top of the evaporator which was rubbing against the Evap fan blades. Using my steamer, I removed the ice and found the thermistor positioned incorrectly. I repositioned the thermistor and placed a zip tie on it then put foil tape over it to secure the thermistor. I put the fc components back together then pulled the unit from its place to remove the back cover. I found that the drain tube was gapped. Using manufacturers approved silicone, I sealed the gap in the drain tube. Put the unit back in its place and leveled and squared the unit. I advised the customer of my findings. No water leaks o
Near Cedar Park, TX 78613
Lou
Job Details: 12/13/2018
RANGE WHIRLPOOL WCG97US6DS00 "arrived on site to inspect range flames. Upon further inspection, the customer advised that the flames were orange. I turned all of the burners on and found them to have orange flames. The customer advised that they do have a humidifier in the house. I advised that the humidifier is the main cause of this issue and also a possibility that the pipe dope or pipe sealer had gotten into the gas line and mixed with the gas. I removed the unit from the countertop and removed the cooktop. Using my liquid gas detector, I checked all gas connections in the unit and all were sealed with no leaks. I verified that all of the orifices were correct as well. I advised the customer that the unit is operating as designed. The customer requested a new knob that goes to the right front burner due to it being melted on the edge. No gas leaks detected during service.; ordrng 1 WPW10594481D2C (knob)"
Near Austin, TX 78753
Scott
Job Details: 12/13/2018
WASHER AMANA NTW4516FW1 "Arrived on site for no hot water . Checked shutoffs , ran diagnostics and found hot water coming in but as a trickle . Replaced valve , ran diagnostics test all checked normal . No water leaks detected at time of service . Job complete ."
Near Georgetown, TX 78633
Steve C.
Job Details: 12/13/2018
DISHWASHER KITCHENAID KUDS30IXBT7 Arrived on site to replace the tracks for the upper rack and also both stoppers. Replaced all parts and tested unit. Unit works properly and all water connections were dry at the time of service.
Near Lampasas, TX 76550
Arthur B.
Job Details: 12/13/2018
REFRIGERATOR GE GSS25GMHKCES Arrived onsite to install new manifold and filter to SxS refrigerator from prior visit’s diagnosis. Removed and replaced both filter and water manifold housing. Reassembled. Tested unit. Unit now dispenses water and calls for water form ice maker. No other issues found. All water connections were dry at time of service.
Near Georgetown, TX 78633
Steve C.
Job Details: 12/13/2018
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site for the unit door has a scratch. Tested unit and found there is a scratch on the door handle. Replace the door and found the new door has a scratch inside the door glass. Will need to re-order the door and customer is requesting a.m. appointment.; ordrng 1 CNOTE (AM APPOINTMENT ) and 1 W10889333 (door/mw BLK)
Near Temple, TX 76502
Arthur B.
Job Details: 12/13/2018
WASHER AMANA NTW4516FW2 Arrived onsite for customer complaint of top load washer not starting. Removed back panel and found control DOA. Removed and replaced control. Reassembled. Calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Near Kempner, TX 76539
Arthur B.
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite for customer complaint of no ice production from french door refrigerator. Removed RF evaporator cover and found frost build up on top of evaporator near fan. Removed all ice and found evaporator fan seized up. Ordering RF evaporator fan. R/S for Thursday 12/13. All water connections were dry at time of service.; ordrng 1 W11032800 (motor-evap rf)
Near Hutto, TX 78634
Jonathan S
Job Details: 12/13/2018
DISHWASHER WHIRLPOOL WDT720PADM3 "Arrived on site for dishwasher not cleaning dishes. Per diagnostics mode, error 7-1 no heat. Found wash motor not activating. Gained access to wash motor and tested voltage going to motor and found 120 volts. Tested motor and fond electrical failure within motor. Will need to replace sump assembly to complete repair. Office to schedule appointment, due to no ETA on part.; ordrng 1 SEENOTE (SCH APT PSP PART 0 IN STOCK ) and 1 W11309335 (PUMP MOTOR )"
Near Temple, TX 76504
Arthur B.
Job Details: 12/13/2018
WASHER AMANA NTW4516FW3 Arrived onsite for customer complaint of top load washer shakes when spinning. Ran diagnostics and found error code F0E3 (Off Balance). Cleared error code and calibrated unit. Unit completed successfully. Advised customer on how to load clothes when readying unit. No other issues found. All water connections were dry at time of service.
Near Temple, TX 76504
Arthur B.
Job Details: 12/13/2018
WASHER MAYTAG MVWX655DW1 Arrived onsite. Customer advise that he repaired unit himself and no longer needs service.
Near Temple, TX 76502
Arthur B.
Job Details: 12/13/2018
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for customer complaint of top load washer not completing cycle. Ran diagnostics and found errors F5E1 (Lid Lock Error). Tested lock and found solenoid would not lock. Removed and replaced lid latch assembly. Reassembled and tested. Unit now locks as intended. No other issues found. All water connections were dry at time of service.
Near Belton, TX 76513
Arthur B.
Job Details: 12/13/2018
DISHWASHER KITCHENAID KDPE234GPS0 Arrived onsite to install dishwasher from panel to dishwasher from prior tech’s diagnosis. Removed and replaced panel. Reassembled. Customer satisfied with new replacement. No other issues found. All water connections were dry at time of service.
Near Morgan's Point Resort, TX 76513
Steve C.
Job Details: 12/13/2018
OVEN AMANA AER6303MFS1 Arrived on site for the unit is not heating properly for the oven. Tested the unit at 350° and found the actual temperature is 330°. Calibrated the unit 20° more and instructed the customer how to use the calibration mode. Unit works properly and job complete.
Near Belton, TX 76513
Steve C.
Job Details: 12/13/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrive on site for the unit light inside the refrigerator are very dim. Tested the unit and found the freezer light will not turn on due to the LED is shorted. Unit will need a new freezer LED light and will use the LED control board on next visit. All water connection for dry at time of service.; ordrng 1 W11126053 (module)
Near Belton, TX 76513
Steve C.
Job Details: 12/13/2018
DRYER MAYTAG MED5500FW2 Arrived on site for the unit is leaking water on steam only. Tested the unit in diagnostics and received error code F4e3 air flow restriction. Went outside to the vent and found it is clogged. Advise the customer that the water is collecting at the bottom and not evaporating to steam. Unit works properly and advise customer to clean air vents every six months.
Near New Braunfels, TX 78130
Robert
Job Details: 12/13/2018
WASHER ROPER RTW4516FW2 Arrived on job for complaints of shaking. Ran calibration and test washer still shaking more than normal. Replaced suspension and calibration again. Movement normal.