Near Belton, TX 76513
Jonathan M
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 Arrived on site for dishwasher that’s not washing dishes. Inspected unit and work area. Placed unit and service diagnostics and found an F6 E4 (low/no water) error code. Placed unit in an auto cycle and unit ran as designed. Cleared error code and tested unit again. Unit filled and re-circulated the water. Unit is working as designed. Call complete.
Near Leander, TX 78641
Paul
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived onsite for a refrigerator not producing ice. I ran the harvest test and the unit worked as designed. I ran the fill test and found the unit only filling for 5 seconds and the mold not filling properly. The Triton UI will need to be replaced to solve this issue. I checked the ice maker tray thermistor and found it out of range. The ice maker will need to be replaced also. Ordering W11330648 panel-ui & W11099789 icemaker. .; ordrng 1 W11099789 (icemaker) and 1 W11330648 (panel-ui)
Near Georgetown, TX 78626
Al
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived to inspect dishwasher not washing properly.Found the customer recently had work done underneath her kitchen sink and water valve was turned off causing the unit not to fill with water.Corrected the issue and unit now operates as designed to customers satisfaction.All water lines were dry at the time of service.Job complete
Near Harker Heights, TX 76548
Jonathan M
Job Details: 08/04/2020
WASHER WHIRLPOOL WFW9640XW00 "Arrived on site for washing machine that won’t complete a cycle still and is showing an F 28 code. Ran unit through auto testing unit ran as designed. Please do not in service diagnostics and found an F 30 (dispenser system error), F22 (door lock error), and F28 (serial communication error) error codes. Took off the top and found two connectors not engaged fully. Reconnected connectors and tested resistance through he door lock. Found unit pulling 9.32 k ohms. I called Techline and spoke to Leon SR# 7728473144. He had me run several test and we found the main control not sending 5V DC to the motor control. He advised to replace the CCU and unit should work as designed. Replaced CCU and tested unit in an auto test. Unit ran as designed. Call complete."
Near Waco, TX 76712
Jonathan M
Job Details: 08/04/2020
COOKTOP KITCHENAID KCES550HBL00 Arrived on site for cooktop that is not heating properly. Inspected unit and work area. Customer had unit on attached to a power source. Attached hardwire do unit and tested all burners. Unit is working as designed. Went over user care guide and unit is working as designed. Call complete.
Near Buchanan Dam, TX 78609
James
Job Details: 08/03/2020
RANGE GE JGBS66REK4SS Arrived on site and tested operation. Found temp sensor out of range causing incorrect baking temperatures. Unit will need new sensor to repair. ; ordrng 1 WB20K10015 (temp sensor)
Near Austin, TX 78752
Scott
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site , installed freezer door . No water leaks detected at time of service. Job complete ."
Near New Braunfels, TX 78132
Leonardo
Job Details: 08/03/2020
OVEN JENN-AIR JMW3430DP02 Arrived on site to test unit for F2E1 shorted keypad. Opened new box and found damage on new console. Ordering 2 console W11236885 office to reschedule ; ordrng 2 W11236885 (CONSOLE)s
Near Austin, TX 78701
Jacob
Job Details: 08/03/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit making noise during cycle. Tested unit. Found that during cycle unit is making noise because of vent duct not secured to the unit properly. House maintenance needs to secure the vent better to unit. Unit is working as designed. No issues at this time. Job complete
Near Woodway, TX 76712
Jonathan M
Job Details: 08/03/2020
MICROWAVE GE JNM1541DM4BB Arrived on site for microwave that’s not powering on. Inspected unit and work area. Customer advised that the issue was not with the unit towering on but with the door not shutting properly. Inspected door switches and found top door switch completely missing. It appears that the whole inner door lock latch board is broken. Ordering parts and office will need to reschedule customer due to out of stock parts. ; ordrng 1 WB02X21661 (microwave latch boar) and 1 WB06X10684 (lever) and 2 WB24X10180 (microwave primary sw)s and 1 WB24X10181 (switch monitor inter)
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site for customer complaint of condensation on outside of freezer door, found the condensation running on the outside of freezer door on the right side, ordering new door, gasket is sealing, cabinet is sealed with adhesive. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 LW11026425 (FREEZER DOOR)"
Near Belton, TX 76513
Tyler
Job Details: 08/03/2020
COOKTOP JENN-AIR JGC3536GS00 "Arrived on site for cooktop not working properly. Upon diagnosing the unit I found that the spark module and And main harness switches to the front right burner we’re not communicating with one another and I like the sparker tonight. I also found that the heat given off from the two front burners on the far left and far right side were causing the paint decal of the burner settings to wear off of the main cooktop panel. The middle burner of the cooktop started having issues at random every 10 to 15 times you would turn it on there would be a loud pop as if they were something trapped inside the gas line and not allowing gas come out. I spoke with Austin on whirlpool tech line sr# 7728461512, Who stated to me that the culprit behind why that middle burner is popping every now and then is more than likely due to the office housing I need the burner if it’s only happening every 10 to 15 times you turn it on as he stated that the valve itself would be OK but t
Near Austin, TX 78704
Kevin
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Arrived on site and inspected refrigerator and found refrigerator doors are operating properly. Homeowner is closing fresh food door to hard and freezer door pops open Reported issue to techline 7728461818
Near Austin, TX 78703
Jacob
Job Details: 08/03/2020
DRYER WHIRLPOOL WHD3090GW0 Arrived onsite for unit not heating or draining water to drawer. Tested unit. Unit was working but called Techline. Saying that unit should be working as designed. Unit should only get to just above room temp. 80 or possibly 90 degrees and unit could take up to 3 hrs drying time. Also to check coils and fan if unit is not getting any heat. Got Sr#7728464661. Request 2MAN. Rescheduled with customer ; ordrng 1 REQUEST (2MAN) and 1 W11088562 (motor-drve)
Near Georgetown, TX 78633
Lou
Job Details: 08/03/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to inspect dishwasher with no water coming in. Upon further inspection, I opened the door and inspected the inner tub and found plastic debris under the float causing the float switch to engage. Also found glass debris in the drain filter. Removed all debris and tested the unit. Unit is operating as designed. No water leaks observed during service. Job completed."
Near Cottonwood Shores, TX 78657
James
Job Details: 08/03/2020
DRYER GE GTD42EASJ2WW Arrived on site and tested operation. Found play in drum assembly. Found all 4 slides have failed and rear bearing is failing as well. Unit will need new slides and bearing to repair. ; ordrng 2 WE3M51 (dryer bearing slide)s and 2 WE3M52 (dryer green bearing)s
Near Horseshoe Bay, TX 78657
James
Job Details: 08/03/2020
REFRIGERATOR GE GTS22KGNBRWW "Arrived on site and tested temperatures. Found freezer at 0 and fresh food at 35. Unit cooling properly. Is to,Ed was concerned about the time it took for unit to reach temperature. Instructed customer on unit operation and that there is a new type refrigerant used in this model and it takes 12-24 hours for unit to reach operating temperatures. Unit working as designed. Job complete"
Near Austin, TX 78728
David S
Job Details: 08/03/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for oven making a popping noise when heating. I inspected the unit and work area. I found the front left and right burner heads not igniting properly. I adjusted the valve stems and the burners are now igniting properly. I put the unit through a bake cycle. The only noises I heard from the unit are the normal pops and tinges from thermal water expansion. I spoke with the customer on how the unit operates and what noises to expect while in use. Job complete.
Near Austin, TX 78728
David S
Job Details: 08/03/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for microwave making a popping noise. I inspected the unit and found the blower door opening and closing audible. I tested the unit with a microwave safe dish in it . The unit heated and operated as designed. I spoke to the customer about the units operations and what noises they can expect to hear. Job complete.
Near Austin, TX 78704
Kevin
Job Details: 08/03/2020
COOKTOP WHIRLPOOL WFE515S0ES0 "Arrived on site and inspected range and found right front switch is failing and causing voltage to be sent to cooktop hot light. Replaced switch , job complete"
Near Austin, TX 78733
Kevin
Job Details: 08/03/2020
DISHWASHER KITCHENAID KDFE104DSS0 "Arrived on site and inspected dishwasher and found water is leaking from diverter, a new motor assembly will be needed to correct the leaking.; ordrng 1 WPW10605057 (pump and motor assy)"
Near Austin, TX 78757
Wesley
Job Details: 08/03/2020
MICROWAVE WHIRLPOOL KEMC307KSS05 Arrived onsite and found unit in need of calibration. Calibrated unit for proper temp cycles. Advised customer on repair.
Near Georgetown, TX 78633
Lou
Job Details: 08/03/2020
MICROWAVE KITCHENAID KEMS308SSS05 "Arrived on site to inspect microwave/oven combo turntable not turning. Upon further inspection, I tested the microwave and found the turntable does not spin. Customer said the unit was very loud before it stopped working. I tested the turntable at the MW control P2-1 to 2 and it was bad. I removed the MW from the unit assembly and removed and replaced the turntable motor and placed the MW back onto the unit. Tested the microwave and it is operating as designed. Placed unit back in wall. Job completed."
Near Georgetown, TX 78628
Lou
Job Details: 08/03/2020
OVEN WHIRLPOOL WFG525S0HV1 "Arrived on site to inspect range possibly leaking gas. Upon further inspection, customer advised that unit is very hot while using the oven and they smell gas while the oven is being used. Upon further inspection, I tested the oven on Bake at 350 degrees. I could hear the ignitor arcing and then the burner came on. I removed the bottom drawer and could detect a small amount of gas odor, but it went away quickly. I found the burner air shutter wide open. I adjusted it and when the burner came back on, I did not smell anymore gas odors. I explained to the customer that the heat levels is determined by what temp the unit is being used due to the unit vents at the top of the cooktop just under the control panel. There’s nothing that can be done to change it. Tested the cooktop and all burners are operating as designed. No gas leaks detected during service, job completed."
Near Pflugerville, TX 78660
Paul
Job Details: 08/03/2020
FREEZER WHIRLPOOL WRF989SDAM00 Arrived onsite on a no cool refrigerator to possibly replace sealed system components. I checked the system and found it low on charge. I found the RC evaporator housing discolored from a refrigerant leak. I replaced the RC evaporator & compressor. I installed a low side service tap on the compressor and installed a dye dryer. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.50 oz’s of R134A. I had a good frost pattern on the evaporator and good pressures. The unit is working as designed. Call complete.
Near Georgetown, TX 78633
Cliff
Job Details: 08/03/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose a range with a burner that will not ignite. Found left front burner igniter sitting too close to burner head causing ignition failure. Repositioned igniter and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78754
David S
Job Details: 08/03/2020
DISHWASHER WHIRLPOOL WDF320PADS0 "Arrived on site for dishwasher top rack falling down. I inspected the unit and work area. I found the top rack missing the stops. I replaced the stops, and tested the rack. It is operating as designed. I spoke with the customer about the units operation and how to clean the filter. Job complete. No water leaks detected."
Near Lampasas, TX 76550
Al
Job Details: 08/03/2020
MICROWAVE WHIRLPOOL WMH78019HZ1 "Arrived to inspect microwave door issues.Found door was cracked, not allowing the door to close properly.Removed and replaced the door.Reassembled and unit tested as designed.Customer satisfied.Job complete"
Near New Braunfels, TX 78132
Leonardo
Job Details: 08/03/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived on site to test unit for unit not starting. Test unit and found latch broken not locking door. Replaced latch test unit And unit test good job complete. No leaks present at this time
Near Waco, TX 76710
Jonathan M
Job Details: 08/03/2020
RANGE AMANA ACR4303MFS2
Near Austin, TX 78758
Wesley
Job Details: 08/03/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived onsite and found switches causing open door error and f1e4 corrected issue. Corrected switch alignment and restored function. All checks good. Advised customer on repair.
Near Austin, TX 78730
David Z
Job Details: 08/03/2020
REFRIGERATOR JENN-AIR JS48SEDUDW15 Arrived on site to follow up on report that unit was not cooling after previous repair was done. Performed diagnostic and temp checks and found the freezer at -2 and RC at 36. Temps are normal. Advised customer on proper loading and to make sure vents aren’t obstructed and unit should be fine. This is a vacation rental and I let them know to relay this info to the customers. Call complete since no problem found.
Near Liberty Hill, TX 78642
Lou
Job Details: 08/03/2020
RANGE WHIRLPOOL WFC150M0EB2 "Arrived on site to install previously diagnosed and ordered part. Due to the cooktop harness shorting out, I removed and replaced the harness and tested. When I tested the back left burner, the harness shorted out again. I found that the element was bad and will need to be replaced. I am ordering the element and another harness and left switch (just in case) and scheduled return Unit left unplugged for safety.; ordrng 1 W11371990 (ELEMENT) and 1 W11396691 (HARNESS) and 1 WP3149404 (switch-inf)"
Near Austin, TX 78728
David S
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for fridge having a burning smell. I gained access to the freezer evaporator and found the heating element covered in melting plastic. I removed the damaged heating element and replaced with new. I tested the element and unit operations. The unit is operating as designed. No water leaks detected.
Near Austin, TX 78750
David Z
Job Details: 08/03/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Arrived on site to continue diagnosis on refrigerator that is no longer cooling in either compartment. Performed diagnostic and sealed system checks. Found compressor running and drawing 1.12 amps. Found no frost pattern on Evap, only an ice ball on the top right hand corner of the FC Evap. Unit will need a sealed system repair. . Ordering parts and customer to be rescheduled by office.; ordrng 1 W10276644 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"
Near Austin, TX 78737
Leonardo
Job Details: 08/03/2020
MICROWAVE KITCHENAID KOCE500ESS07 "Arrived on site to replace cooling fan from previous diagnosis. Tested unit found thermostat sensor not working properly causing internal temp to fluctuate. Replaced cooling fan and thermostat sensor. Tested unit to 350, unit tests good. Job complete."
Near Austin, TX 78731
David Z
Job Details: 08/03/2020
REFRIGERATOR KITCHENAID KSSC42QVS02 "Arrived on site to diagnose one refrigerator that was freezing some items in the RC and also had an over temp alarm. Checked temps and found both temps good for RC and FC. RC at 37, FC at 0. Called tech line and spoke with Cathy SR7728466130. Cathy advised we replace the RC thermistor, if it goes out of range it will trigger the over temp alarm. Tested diffuser and it is opening and closing as it’s supposed to. All is working as designed now. Call complete."
Near Manchaca, TX 78652
Kevin
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Arrived on site and inspected refrigerator and found freezer temp is 12 degrees, fresh food temp is 40 degrees, used a thermocouple inside a bottle of water to check temperature, fresh food section temperature is set at 40° and freezer temperature is set at -2° customer is experiencing water and drinks freezing on the top and left of the fresh food section. Homeowner has a mercury thermometer on the middle shelf reading 33° on arrival. spoke with Techline and they recommended raising freezer temperature and recommended to customer that water and drinks not be set directly in front of damper vent. No further repair is required at this time, job complete 7728460246"
Near Austin, TX 78726
David S
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRT519SZDB05 "Arrived in site for fridge not cooling at all. I inspected the unit and work area. I gained access to the evaporator and found an ice ball on the cap tube. I inspected with my black light and found UV dye leaking from the lok ring. I am ordering a compressor, access valve, up dryer, evaporator, and LOKRING kit. The office will schedule for a sealed system repair.; ordrng 1 2HOUR (2 HOUR) and 1 LOKRING (LOKRING) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)"
Near Austin, TX 78722
Jacob
Job Details: 08/03/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 Arrived onsite for unit not washing. Tested unit. Found that motor was not starting cycle and just making noise. Replaced pump and motor. Tested unit. No leaks at this time. Job complete.
Near , TX 76655
Tyler
Job Details: 08/03/2020
WASHER WHIRLPOOL MVWB865GW0 Arrived on site for washer that had an LF air code and was shaking violently. Upon further inspection I found that the reason the low flow error code was appearing was because they had a water pressure issue with the cut off valve to the cold water behind the machine the customers that they would need to get a plumber out there to figure out why the water pressure to the washer is so low this in turn led to the reason why the machine was getting off balance the clothes would get wet during the fill and agitating cycles but when it came to the final rinse and spin cycles because it was taking so long for the washer to fill up and those clothes would not be leveled and would have an uneven distribution of water weight that would then caused the spin cycle to violently shake against the inside of the frame I informed the customer that once I get the water pressure issue taken care of and the machine can’t function with the proper amount of water that is shaki
Near Manor, TX 78653
Scott
Job Details: 08/03/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for noisy dryer . Found motor was making dragging noise when turned bye hand . Replaced motor as well as pulley due to build up of something on roller. Cleaned lint out of unit . Unit is now operating normally. Job complete .
Near Round Rock, TX 78681
David S
Job Details: 08/03/2020
WASHER WHIRLPOOL WFW8620HC1 Arrived on site for washer shaking while in use. I inspected the unit and work area. I pushed down on the wash basket and found the back of the basket warbling around. I gained access to the back of the washer and found the 2 shocks broken in the back. I replaced all four shocks and tested the unit. I found the unit operating as designed. No water leaks detected. Job complete.
Near Austin, TX 78702
Luis
Job Details: 08/03/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for cooling complaint. Removed compressor cover found dye in compressor compartment,checked low side pressure reading -20 traces source of dye to exchanger lines,uv dye around insulation going into liner called tech support
Near Round Rock, TX 78664
Cliff
Job Details: 08/03/2020
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site to replace panel for range. Replaced control panel. Found one panel defective that was sent today. I’ll text good at this time and no further repairs are needed.
Near Austin, TX 78748
Leonardo
Job Details: 08/03/2020
DISHWASHER WHIRLPOOL DU840SWLU0 "Arrived on site to test unit for not heating. Tested unit found heating element and connector burnt out. Replaced heating element and connector. Tested unit, unit works good. No leaks detected. Job complete."
Near Belton, TX 76513
Tyler
Job Details: 08/03/2020
DRYER WHIRLPOOL MED7230HW0 Arrived on site for dryer that was throwing a check let screen code. After checking the lint screen and pathways inside the dryer I could not find any clogs of any kind a check for air codes on the unit and there were also none. Unit had a full 240 V from the outlet. I went outside and immediately found that the exhaust vent on top of the roof for the dryer was completely clogged and recommended to the customer that they were going to need an immediate. Unit is working as designed call complete
Near Kyle, TX 78640
Leonardo
Job Details: 08/03/2020
DISHWASHER WHIRLPOOL WDF540PADM2 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Test unit and unit test good no leaks present at this time.
Near Austin, TX 78735
Luis
Job Details: 08/03/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 "Arrived on site to install ui control,installed ui control powered unit on unit powered on ui working correctly.
Near Austin, TX 78759
Wesley
Job Details: 08/03/2020
DISHWASHER KITCHENAID KUDE70FXSS4 Arrived onsite and reoriented vent intake cover. as it seemed to be installed to let water flow freely into it. Advised customer on repair. Tested and did not replicate a leak. All checks good.
Near Austin, TX 78729
Wesley
Job Details: 08/03/2020
OVEN WHIRLPOOL KGRT607HBS4 Arrived onsite for broken door glass. Completed repair. All checks good.
Near Georgetown, TX 78633
Lou
Job Details: 08/03/2020
WASHER WHIRLPOOL LSQ9520LQ0 "Arrived on site to inspect washer not draining. Upon further inspection, I found the unit with no water in the basket. Customer advised that they were able to turn the timer to get the unit to drain. I tested the unit on a rinse and spin cycle and the unit dispensed water into the tub, but failed to advance to agitate, spin or drain. I could hear the timer making a loud noise while trying to advance. Also, I found the timer knob was broken when I attempted to remove it form the timer. I removed and replaced the timer and will have to order the knob. Tested the unit and it is operating as designed. No water leaks observed during service. Office to schedule return service when the knob arrives.; ordrng 1 W10807860 (knob)"
Near San Marcos, TX 78666
Noah D
Job Details: 08/03/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to inspect range for gas leak, upon inspection found the ,Amit old leaking, replaced manifold and tested for leaks, no problems found. Job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 08/03/2020
REFRIGERATOR KITCHENAID KBFS25ETSS00 "Arrived on site to install gaskets per last technician, upon inspection found the gasket old and worn, replaced both and checked for issues. No problems found, complete"
Near Round Rock, TX 78664
Cliff
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found defrost failure due to shorted user interface. Replaced user interface and tested unit. Found all is working properly at this time. Homeowner will manually the refrigerator for 24 hours prior to resuming operation.
Near Lakeway, TX 78734
Brandon
Job Details: 08/03/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer customer complaint of unit starting by itself and sensor light would blink, found failed control boards, I replaced controls and ran diagnostic test cycle, unit passed all tests."
Near Austin, TX 78747
Kevin
Job Details: 08/03/2020
WASHER WHIRLPOOL WTW4850HW1
Near Manor, TX 78653
Scott
Job Details: 08/03/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site for no heat dryer . Found one of the wires on motor harnes wasn’t connected in molex . Reinserted wire in plug . Unit is now heating properly . No lint build up at time of service . Job complete .
Near Austin, TX 78731
Paul
Job Details: 08/03/2020
MICROWAVE KITCHENAID KEMS308SSS04 Arrived onsite for a wall oven that is not heating properly. Ms stated that it will heat but it will never reach set point temp. I tested the oven and found the bake element not heating. I explained to the customer that it could be a burned out bake element or a defective control.Call complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 08/03/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite and found all operating as designed but fan is burnt out causing overheating problem. Ordering fan to repair. ; ordrng 1 W11252443 (FAN)
Near Georgetown, TX 78628
Cliff
Job Details: 08/03/2020
DRYER LG DLEX8377NM Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found roller broken. Replaced roller and tested unit. Found all is functioning properly at this time. Also performed full clean out for dryer.
Near Georgetown, TX 78628
Lou
Job Details: 08/03/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect refrigerator UI not responding and the unit turning off/on. Upon further inspection, I found the unit operating as designed. I placed the unit in diagnostics and when I checked the thermistor in step 1, the unit failed to respond. I took the unit out of diagnostics and then the unit shut down. I cycled the power to the unit and it would not start up, but it was getting voltage. I could hear the 3 way valve attempting to get into,home position, but wouldn’t. I contacted the previous tech that was having similar issues previously and after performing several voltage checks and everything checking good the unit intermittently would power up and begins cool with no issues. But when I cycled the power one more time while testing voltage to the inverter board, the unit failed to come back on but still had voltage. Finally after a while, the unit came back on and began to cool. Previous tech advised that the 3 way valve solenoid
Near Martindale, TX 78655
Robert
Job Details: 08/03/2020
WASHER MAYTAG MHW5630HC0 Arrived on job for complaints of no water. Found switch for water level not working properly. Replaced switch and test.
Near Driftwood, TX 78619
Robert
Job Details: 08/03/2020
WASHER MAYTAG MVWB865GC0 Arrived on job for complaints of damaged lid. Confirmed damage and replaced lid. No leaks detected at time of service
Near Round Rock, TX 78665
Paul
Job Details: 08/03/2020
RANGE WHIRLPOOL WEG745H0FH0 Arrived onsite for a range with the LF burner not working. Ms stated the burner will light but if it’s turned off after it lights and turned back on it doesn’t light again. I tested all the burners and found the burner cap on the LF burner not fitting correctly causing a floating flame when it would light. I swapped the LF and RF burner caps and tested the burners. Both burners had good flames. I found a draft coming from the AC vent in the kitchen causing lighting issues when the air was blowing. I showed this to ms and advised turning the microwave fan on low to prevent the draft. I showed ms how this would allow the burner to light correctly every time. The unit is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and water barely came out. I removed the filter and placed my bypass in the filter head and retested and unit continued to dispense slowly. I removed and replaced the filter head/reservoir and placed a new filter in and tested and it failed. I placed the customers universal brand filter in and the unit is operating as designed. No water leaks observed during service, job completed."
Near San Marcos, TX 78666
Noah D
Job Details: 08/03/2020
WASHER WHIRLPOOL WTW8500DW5 "Arrived on site to inspect washer for error codes during operation, upon inspection found a miscommunication error code, control was swapped out recently, replaced console to have matching programs. Job complete"
Near Round Rock, TX 78681
David S
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for ice build up behind the crisper drawer. I inspected the unit and work area. I found the fresh food evaporator covered in ice. I put the unit into diagnostics mode and verified that the freezer and fresh food fans are activating. I tested the defrost bi metal and showed a good reading. I put the unit through test 38 and forced a defrost. The heating element in the freezer came on as designed. There is a miss communication between the UI control W11092503 and the fresh food evaporator thermistor w11033168. .; ordrng 1 W11092503 (panel-ui)
Near Lockhart, TX 78644
Leonardo
Job Details: 08/03/2020
DISHWASHER BOSCH SHX7PT55UC/04 Arrived on site to found new control board damage. Will order control board again 00752741 office to reschedule ; ordrng 2 00752741 (CONTROL MODULE )s
Near Buda, TX 78610
Leonardo
Job Details: 08/03/2020
RANGE KITCHENAID KFED500EBS03 Arrived on site replaced board. Replaced board test unit and unit test good job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 08/03/2020
WASHER WHIRLPOOL MHW5630HC "Arrived on site to inspect washer for leaking out of front, Upon inspection found the drawer leaking, ordering drawer and dispenser. Office to reschedule; ordrng 1 W11169072 (DRAWER ) and 1 W11437244 (DISPENSER)"
Near Kyle, TX 78640
Leonardo
Job Details: 08/03/2020
OVEN WHIRLPOOL WEG750H0HZ0 Arrived on site to test unit for unit not staying on. Test unit and Lund unit not connected to WiFi. Advised customer unit needs to be connected to WiFi to get software updates. Helped customer connect unit and unit did software update job complete
Near Manchaca, TX 78652
Leonardo
Job Details: 08/03/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven light not turning on. Tested unit found relay on control board not closing causing light not to turn on. Ordering part W11126814(control board).. ; ordrng 1 W11126814 (CONTROL BOARD)
Near Buda, TX 78610
Leonardo
Job Details: 08/03/2020
RANGE WHIRLPOOL WFG525S0HZ1 "Arrived on site to test unit for not igniting. Tested unit found bad oven bake ignitor. Replaced ignitor. Tested unit, unit works good to 350 degrees. Job complete."
Near Austin, TX 78752
Scott
Job Details: 08/03/2020
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for dryer making a lot of noise when tumbling. Found front bottom left hand side dented and pushed up ,causing housing to push against blower wheel . Reshaped cabinet , unit is now operating normally now . No lint build up at time of service . Job complete ."
Near Austin, TX 78731
Paul
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived onsite for a refrigerator that is not holding temps and is very hot around the sides. I asked the customer if the unit had been making ice ok and ms stated yes. I temped the FC and the RC and found the FC at 1 degrees and the RC at 36 degrees. Ms stated some things would freeze on the second shelf in the rear. I found the product pushed against the rear wall and explained the the product shouldn’t be pushed back past the shelves because it will restrict air flow and cause products to freeze. I went over install instructions with the customer because the unit is in a cabinet and it is tight on both sides restricting air flow to the condenser and fan. I explained this was causing the excessive heat under the cabinet above the refrigerator. Ms stated they would get the cabinet repaired to resolve this. The unit is working as designed. Call complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 08/03/2020
OVEN WHIRLPOOL WFG320M0BS3 Arrived on job for complaints of oven not working. Found the regulator for oven in off position. Switch to on position now oven lighting.
Near Round Rock, TX 78681
David S
Job Details: 08/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Near Lockhart, TX 78644
Richard
Job Details: 08/03/2020
WASHER WHIRLPOOL WFW9400SW03 Arrived onsite for the washer leaking water into the tub while turn off. During testing found that the water valve was not closing all the way alllowing water to leak into the tub . Replaced water valve assembly and washer tested good and no leaks .
Near Lampasas, TX 76550
Al
Job Details: 08/03/2020
WASHER WHIRLPOOL WFW95HEDC0 Called Whirlpool Tech line and spoke with AUSTIN SR#7728360529Clean washer is once a month or 30 loads is recommended by whirlpool.Customer says she only cleans unit when she thinks about it.Ran a quick wash cycle and unit tested as designed.Cleared error code and even all the customer to wash a load of towels on quick wash and unit tested as designed without errors.AUSTIN recommended no parts needed .All water lines were dry at the time of service.Job complete
Near Austin, TX 78717
David S
Job Details: 08/03/2020
OVEN WHIRLPOOL WFG715H0ES0 "Arrived on site for range not heating properly. I inspected the unit and work area. I found the light bulb housing stuck, I was able to remove the housing and found the bulb to be bad, I checked the light bulb socket and found the socket receiving 120v. I reinstalled the bulb housing and I ensured it is easily removable. I did a temp test on the unit and found preheat got to 370. I opened the door and let the temp drop. The unit cycled on and heated to temp 370 and cycled off the heat. The unit cycling with a 20 degree difference. The unit is operating as designed.
Near Austin, TX 78717
David S
Job Details: 08/03/2020
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for fridge door not sealing properly. I inspected the unit and work area. I found both doors sealing properly. I felt proper resistance when trying to open the door. When closing the door it is being pulled into fridge as designed. The unit is operating as designed, and the doors are sealing as designed. Job complete. No water leaks detected."
Near Kyle, TX 78640
Richard
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for the refrigerator ice maker not making ice. During testing found that the ice maker was not plug in. Plug ice maker harness in and ice maker tested fine it went through a full cycle and it filled with water. Complete called tech line Sr # 7728460155.
Near Waco, TX 76706
Jonathan M
Job Details: 08/03/2020
DRYER WHIRLPOOL CEM2745FQ0 "Arrived on site for dryer that’s not heating. Inspected unit and work area. Removed bottom panel and tested thermal cut off, fuse, element, and high limit thermostat. All checked good. Tested voltage at terminal block and found 120 V from L1 to neutral and L2 to neutral and 204 V from L1 to L2. I called commercial tech line to try to figure out how to jump the machine without using coins and ask for any other information. I spoke to Jerry and he had me check wiring at the timer. All checks ran good. He advised me to have the customer give us coins to run the cycle because he advised everything seemed to check out. The customer old coins out of the coin box and started up the unit. Unit is heating and working as designed. I advised the customer that If they have problems with the unit completely drying their clothes, their vent hose is an extended vent hose and may cause issues with drying completely. Advised them to shorten the hose
Near Austin, TX 78702
Jacob
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM00 Arrived onsite for unit not dispensing water with a new water filter. Took out water filter. Tested unit. Water was coming out with good pressure. But customer says after a few days the water will trickle once again. Filter housing needs to be changed out.
Near Hewitt, TX 76643
Tyler
Job Details: 08/03/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washer tripping breaker. Upon arrival I immediately saw the washer was connected to a gfci outlet. I called whirlpool tech line and spoke with Steve (sr# 7728465555), who instructed I use an extension cord to be able to connect the washer to a dedicated non-gfci outlet and run an automatic test on the unit. He said that if all ran well and no error codes were present with the unit after test then unit would be fine and that the gfci would need to be replaced with either a high grade gfci or simply a regular outlet. After running test there were no error codes that popped up.unit is functioning as it was designed. Instructed customer to have an electrician to swap out gfci for better version or plain 120v outlet. Call complete"
Near Temple, TX 76501
Tyler
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site to install new filter head as well as filter plate assembly after installing new parts I retested the entire filter system and everything is working perfectly there were no leaks before during or after repair and customers are ready to use their water dispenser whenever they need to. Call complete
Near Copperas Cove, TX 76522
Al
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXY01 Arrived to install previously ordered part.Removed and replaced the valve.Reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete
Near Austin, TX 78717
David S
Job Details: 08/03/2020
DRYER MAYTAG MGDB765FW0 "Arrived on site for dryer not drying properly. I tested the unit and found the igniter coming on and the flame lighting but only staying lite for about 30 seconds and lighting again 2 minuets later. I replaced the thermal cut off, flame sensor, coils and control. I tested the unit again and got the same result. I removed the vent from the unit and found they cycles for heating are working properly. I spoke with the customer about the air flow being restricted. I found out they had a company come out and clean the vents but never checked the vent exit in the roof, I let the customer know if they never cleared the vent exit it’s self there is likely a restriction or build up there cause I hen dryer to not heat properly. Job complete."
Near Marble Falls, TX 78654
James
Job Details: 08/03/2020
WASHER MAYTAG MVWB835DC4 "Arrived on site and tested operation. Found left hinge has failed and caused door to break at corner. Also found fault for water temp sensor. Found sensor to have failed. Also found gear case has failed and is making a grinding noise while spinning and agitating. Unit will need new gear case, slider, lid, hinge and valve to repair. ; ordrng 1 W10734521 (slider) and 1 W10811956 (GEAR CASE) and 1 W11256781 (lid) and 1 W11401116 (HINGE)"
Near Manor, TX 78653
David S
Job Details: 08/03/2020
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site for washer angle having no power. I inspected the unit and work area. I found mai harness burnt at the junction. I inspected the power cable and it showed good continuity in the wiring. I replaced the main harness. I powered the unit on and tested all functions. The unit is operating as designed. Job complete.
Near Austin, TX 78730
David Z
Job Details: 08/03/2020
DISHWASHER KITCHENAID KUDE70FXSS4 Arrived on site to diagnose dishwasher with control locked console. Unlocked console using the unlock button. Showed customer which key to hold down to unlock console. Ran diagnostic cycle and confirmed all is good. Call complete.
Near Lorena, TX 76655
Tyler
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for replacement of freezer door, icemaker, & jumper wire. After inspecting original diagnosis of freezer door I found that the freezer door itself is functioning fine also the icemaker does appear to be able to call for water and harvest just like it should and after running diagnostics on both the icemaker in the thermistors in the freezer in the fridge I found that everything was functioning as designed. The problem I found that was causing the freezer to allow too much cold air into the refrigerator and freezing everything on the fresh fruit side was due to the fact that the dampener motor located in the fresh meat section was bad and at certain points it would get stuck open and then another situations it would be stuck closed and not allowing the cold air to fluctuate through the unit as it should. At this point in time the dampen the motor will need to be replaced in order to allow proper air fluctuations between freezer and fr
Near Austin, TX 78723
Jacob
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived onsite for unit over freezing. Looked at unit. Found that freezer door was not shutting properly. Ordered parts. Rescheduled with customer. ; ordrng 2 W11265130 (slide)s and 1 WP12466115SP (light switch)
Near Austin, TX 78759
Wesley
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
Near Austin, TX 78759
Wesley
Job Details: 08/03/2020
FREEZER WHIRLPOOL KUDF204ESB00 Arrived onsite and found ice build up in Evap drain pan. Melted ice and advised customer to let unit thaw for 24 hrs. Advised customer on repair
Near Austin, TX 78748
Kevin
Job Details: 08/03/2020
DRYER WHIRLPOOL WED4850HW "Arrived on site and inspected dryer and found it is heating properly but there is no airflow, removed vent hose from dryer and airflow has returned. Home was the model and washer and dryer sat unused. Vent to exterior is clogged or stuck. No further repair is needed at this time, job complete"
Near Austin, TX 78753
Scott
Job Details: 08/03/2020
REFRIGERATOR WHIRLPOOL ED5PVEXWS00 "Arrived on site for unit temps running erratically. Found thermostat failing ,also start relay would click a couple times before it would kick on compressor . Replaced both thermostat and relay . Unit is starting and cooling properly now . No water leaks detected at time of service.job complete ."
Near Austin, TX 78723
Jacob
Job Details: 08/03/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for top rack adjusters broken. Saw broken adjusters and stoppers. Called landlord. Got authorization to replace parts. Replaced both parts. Tested unit. Unit test good. No leaks at this time. Job complete
Near West, TX 76691
Jonathan M
Job Details: 08/03/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site for dishwasher that still not washing dishes. Inspected unit and work area. Opened up inner door and found motor connector removed from control. Attempted to reattach but connector would not clip. Removed connector and found the control side connector broken. Replaced control and reconnected wash motor harness. Unit is now working as designed. Call complete.