Service History 1041

Near Pflugerville, TX 78660
Wesley
Job Details: 08/09/2018
WRV986FDEM01 Arrived on site and found unit operating as designed. Found freezer icemaker fill spout out of place. Corrected location. Now leaking problem is corrected. All checks good. No parts needed.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 08/09/2018
Model WRX988SIBM01, Arrived on call for ice still building at rear adapter after prior repair, installed parts adapter white with fan and sealer gum and ui and main control kit per whirlpool tech lines instruction, customer to allow for 24-48 hours for proper cooling, call complete, no water leaks at time of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 08/09/2018
Model WRX988SIBM01, Arrived on call for ice still building at rear adapter after prior repair, installed parts adapter white with fan and sealer gum and ui and main control kit per whirlpool tech lines instruction, customer to allow for 24-48 hours for proper cooling, call complete, no water leaks at time of call.
Near Austin, TX 78746
Cliff
Job Details: 08/09/2018
Whirlpool dishwasher WDTA50SAHZ0. Arrived on site to diagnose a dishwasher that is leaking when not in use. Tested unit and found breast-feeding was cross threaded on to water valve assembly at time of installation. Also brass fitting was over tightened causing it to cut rubber gasket inside fitting. Replaced water valve and fitting and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Killeen, TX 76542
Arthur B.
Job Details: 08/09/2018
MCE8000AYW (Dryer) - Arrived onsite for customer complaint of dryer not turning on. Removed console and found logic board has a burn spot. Removed and replaced logic board. Reassembled and tested. Unit now heat and tumbles as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Liberty Hill, TX 78642
Jerry C.
Job Details: 08/09/2018
KFIS29PBMS02 Arrived to inspect noise. I found the customer was experiencing excessive noise from the rc evaporator and it would change in intensity with time. I removed and replaced the fan and secured the thermistor. I sealed the drain tube attachment in the lower unit and tested. Operational test good, no leaks observed during service.
Near Waco, TX 76710
Mike G.
Job Details: 08/09/2018
MGT8800FZ00, Arrived on site for top oven broiler not heating properly checked unit and found that broiler burner is not getting the proper air flow reajust broiler buner and checked unit and unit is now heating properly unit checked fine after adjusting
Near Waco, TX 76710
Mike G.
Job Details: 08/09/2018
MGT8800FZ00, Arrived on site for top oven broiler not heating properly checked unit and found that broiler burner is not getting the proper air flow reajust broiler buner and checked unit and unit is now heating properly unit checked fine after adjusting
Near Marble Falls, TX 78654
James
Job Details: 08/09/2018
Arrived on site and tested unit. Found unit will not start diagnostics. Found fault code for sailed lid switch. Homed switch and found to be open. Quoted customer $96.85 plus tax for lid switch and $159.99 plus tax labor(tl190). Installed new latch and tested operation. Unit working properly and all water connections dry at time of service. Job complete
Near Georgetown, TX 78633
Lou
Job Details: 08/09/2018
arrived on site to inspect washer motor coming on while the lid is open. Upon arrival, the customer advised that they just bought the unit and they have a sink next to the washer. The customer stated that they add a few cups of water to the unit to try to save on water going into the unit during cycle. When I began inspecting the unit, I found that the unit was unplugged so I plugged it back in and the drain pump came on. The customer advised that was the motor they were hearing. I explained to the customer that the reason the drain pump came on was because the unit has a sensor and it sensed that there was too much water or unwanted water in the unit so it kicked its drain pump on as a safety precaution. I placed the unit in diagnostics and tested the unit and it operated as designed with no error codes. Again, I advised the customer to not add any water to the unit and to allow it to dispense its own water to keep it from going into flood mode and turning the drain pump on again. No
Near Austin, TX 78724
Robert
Job Details: 08/09/2018
KUDS03FTSS2 Arrived on job for complaints of rack movement and door falling. Cable broken replaced link kit. And rack sliding level washer. No leaks detected. Job complete
Near The Hills, TX 78738
Brandon
Job Details: 08/09/2018
Arrived on site for part hanger, I replaced control, soap dispenser, and sump/motor, unit tested good. Water lines were dry at time of service.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 08/09/2018
Model WRX986SIHZ00, Arrived on call for unit lights are not working, found freezer led was bad causing upper leds in fresh food to go out due to they are in series, replaced freezer led light and know all lights are working but also found ice forming at back adapter in fresh food section and customer has notived a i e production decrease, will need updated adapter with fab white and sealer gum, and will reschedule for 8/14/18, no water leaks at time of call.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 08/09/2018
Model WRX986SIHZ00, Arrived on call for unit lights are not working, found freezer led was bad causing upper leds in fresh food to go out due to they are in series, replaced freezer led light and know all lights are working but also found ice forming at back adapter in fresh food section and customer has notived a i e production decrease, will need updated adapter with fab white and sealer gum, and will reschedule for 8/14/18, no water leaks at time of call.
Near Killeen, TX 76542
Arthur B.
Job Details: 08/09/2018
KRMF706SS00 (5 Door Refrigerator) - Arrived onsite for customer complaint of FC section of 5 door refrigerator not cooling. Checked for dye on welds. Found dye on steel connection @ dye drier. Removed and replace dye drier. Vacuumed unit down to -25psi. Charged unit with 6.0oz of R 134a refrigerant. Checked for frost on FC evaporator. Good frost pattern forming. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78705
Luis
Job Details: 08/09/2018
Built in kitchen Aid- replaced inverter control and installed updated main control
Near Jonestown, TX 78645
James
Job Details: 08/09/2018
Arrived on site and tested unit. Found lint screen is not sealing to vent properly and lint was building up in vent. Removed lint from unit and installed new lint screen. Unit working properly. Job complete.
Near Manor, TX 78653
Robert
Job Details: 08/09/2018
WMH32519FS0 Arrived on job for complaints of not working. Found one switch not working replaced switch and test. Operation normal.
Near Austin, TX 78738
Brandon
Job Details: 08/09/2018
Arrived on site for water leaking out of the ice door, found ice door motor was not functioning properly and not sealing the ice door. I replaced ice door motor and ice door, unit tested good, no leaks at time of service
Near Georgetown, TX 78626
Lou
Job Details: 08/09/2018
arrived on site to inspect ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the ice maker. I found that the ice maker had water flow, the motor was working and the fan was blowing. I used my thermal gun to check temps in the rc chamber and I recorded up 51 Degrees and the lowest was 47 degrees. I checked temps in the fc chamber and the lowest temp was 24. I checked the fc Evap and found that it had ice buildup on it and was causing the Evap fan to not run. I quoted the customer $156.64 for the Evap motor assembly and RF330 $189.99 for service/labor fees for a total including tax of $375.23. The customer agreed to the repair and I removed and replaced the Evap motor assembly and any remaining ice from the evaporator. I checked the drain tube in the back of the unit and found a small gap between the tube and the chassis so I used manufacturers approved silicone and sealed the gap. Also found that the drain tube was plugged with debris so I remo
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 08/09/2018
Model WRT318FMDM01, Arrived on call for unit not cooling properly, found unit unplugged in garage for maintenance plugged unit in and checked compressor amp draw on startup is 1.1 amps and then decreases to 0.53 amps and found no heat coming off the discharge line from the compressor after 10 to 15 min. Of run time and no cooling at all and compressor is running, unit has a insufficient compressor or a leak in the system , will order evap, compressor, valve and uv drier, uv drier 27.09, evap 232.09, axcess valve 13.14, compressor 463.88, svc/labor rf440 429.99 which =1,166.19 plus tax 96.21 which =1262.40, customer declined est. and would only like to pay the service fee. Collected only the service fee of 108.24, unit is not connected to water.
Near Pflugerville, TX 78660
Nathaniel B.
Job Details: 08/09/2018
Model WRT318FMDM01, Arrived on call for unit not cooling properly, found unit unplugged in garage for maintenance plugged unit in and checked compressor amp draw on startup is 1.1 amps and then decreases to 0.53 amps and found no heat coming off the discharge line from the compressor after 10 to 15 min. Of run time and no cooling at all and compressor is running, unit has a insufficient compressor or a leak in the system , will order evap, compressor, valve and uv drier, uv drier 27.09, evap 232.09, axcess valve 13.14, compressor 463.88, svc/labor rf440 429.99 which =1,166.19 plus tax 96.21 which =1262.40, customer declined est. and would only like to pay the service fee. Collected only the service fee of 108.24, unit is not connected to water.
Near Round Rock, TX 78665
Tyler B.
Job Details: 08/09/2018
Near Austin, TX 78725
Robert
Job Details: 08/09/2018
WTW4816FW2 Arrived on job for complaints of not starting. Washer was on a cancel drain program. Ran diagnostics and no codes. Test wash and spin cycle. Operation normal and no leaks detected. Job complete
Near Round Rock, TX 78681
Wesley
Job Details: 08/09/2018
KDTE204GPS0 Arrived onsite and discovered unit to have f2 e1 error code. Customer said repeat symptom of not finishing cycle and all the lights blinking quickly. Replaced control and console. All checks good during test. No leaks at time of service.
Near Kyle, TX 78640
Diego G.
Job Details: 08/09/2018
Arrived on site. Checked for oven issues. Found weak ignitor not allowing oven to kick on. Replace ignitor and cycled oven, all functions tested OK. No leaks present. Job complete
Near Kyle, TX 78640
Diego G.
Job Details: 08/09/2018
Arrived on site. Checked for oven issues. Found weak ignitor not allowing oven to kick on. Replace ignitor and cycled oven, all functions tested OK. No leaks present. Job complete
Near Kyle, TX 78640
Diego G.
Job Details: 08/09/2018
Arrived on site. Checked for oven issues. Found weak ignitor not allowing oven to kick on. Replace ignitor and cycled oven, all functions tested OK. No leaks present. Job complete
Near Seguin, TX 78155
Daniel A.
Job Details: 08/09/2018
WDT780SAEM2 Upper rack not sitting in upper track/rail. Replaced upper rack adjusters. Verified normal upper rack operation to adjust level. Checked water inlet and drain hoses. No leaks detected. Normal operation after service
Near Leander, TX 78641
James
Job Details: 08/09/2018
Arrived on site and tested unit. Found that freezer light module has failed installed new module and tested operation. Unit working properly and all water connections dry at time of service. Job complete.
Near Buda, TX 78610
Robert
Job Details: 08/09/2018
WRF993FIFM00 Arrived on job for complaints of door icemaker not making ice. Enter diagnostics ran test 14 pass ran test 16 op results. Replaced icemaker and test operation normal. No leaks detected at time of service. Job complete
Near Harker Heights, TX 76548
Arthur B.
Job Details: 08/09/2018
KICU265HSS0 (Venthood) - Arrived onsite for venthood motor not moving. Tested unit and found motor just hums. Unit will need new motor. Advised customer that the motor is no longer available. AHS will be in contact regarding nest steps. No other issues found.
Near Driftwood, TX 78619
Diego G.
Job Details: 08/08/2018
Arrived on site. Check for no ice issues. Found bad module on ice maker. Replaced ice maker and cycled, all functions tested OK. No leaks present. Job complete
Near Driftwood, TX 78619
Diego G.
Job Details: 08/08/2018
Arrived on site. Check for no ice issues. Found bad module on ice maker. Replaced ice maker and cycled, all functions tested OK. No leaks present. Job complete
Near Driftwood, TX 78619
Diego G.
Job Details: 08/08/2018
Arrived on site. Check for no ice issues. Found bad module on ice maker. Replaced ice maker and cycled, all functions tested OK. No leaks present. Job complete
Near Jarrell, TX 76537
Lou
Job Details: 08/08/2018
arrived on site to install previously diagnosed and ordered part. Using my heat gun, I shaped the rc door gasket before installing it onto the door. Once shaped, I removed and replace the rc door gasket and tested the unit and it tested good. No gaps in the gasket found. No water leaks observed during service, job completed.
Near Leander, TX 78641
Lou
Job Details: 08/08/2018
arrived on site to inspect freezer light not working. Upon further inspection, I found that the freezer light switch had ice built up inside of it. I removed the ice from the switch and the fc light came on. The was no ice buildup on the fc evaporator or cover. I removed the fc door and found large gapping in between the fc cabinet and chassis. I used manufacturers approved silicone and sealed the gapping at the fc and then inspected the rc area and found even more gapping. Again, I used the same silicone to seal the gapping. Advised the customer that due to the gaps, it was allowing warm air inside the fc chamber and mixing with the cold air and causing the frost buildup and ice buildup in the light switch. I put the fc door back on and verified no gapping in the gasket of the fc door. No water leaks observed during service. Job completed.
Near Lampasas, TX 76550
Arthur B.
Job Details: 08/08/2018
MVWC565FW1 (Top,Load Washer) - Arrived onsite for customer complaint of top load washer stuck on “RINSE” cycle. Was able to cancel and attempt calibration. Could hear motor go thru the motion but not move inner basket. Titled unit up. Found capacitor was swollen at connector. Removed and replaced capacitor. Reassembled and recalibrated. Unit completed successfully. Tested unit. Unit fills,agitates,drain and spins with no issues. All water connections were dry at time of service.
Near Austin, TX 78737
Diego G.
Job Details: 08/08/2018
Arrived on site. Check for frost issues. Verified gaskets sealing to cabinet all checked OK. Customers was having issues where grill in freezer was freezing up and temperature going up in refrigerator compartment. Customer did state that she cleaned coils earlier today and they were completely filthy not allowing air to go to the compressor that will cause temperatures and moisture to occur inside unit. Instructed customer that everything checked OK and that most likely it was the condenser coil‘s that she cleaned that was the problem. Collected service fee of 108.24. No leaks present. Job complete
Near Austin, TX 78737
Diego G.
Job Details: 08/08/2018
Arrived on site. Check for frost issues. Verified gaskets sealing to cabinet all checked OK. Customers was having issues where grill in freezer was freezing up and temperature going up in refrigerator compartment. Customer did state that she cleaned coils earlier today and they were completely filthy not allowing air to go to the compressor that will cause temperatures and moisture to occur inside unit. Instructed customer that everything checked OK and that most likely it was the condenser coil‘s that she cleaned that was the problem. Collected service fee of 108.24. No leaks present. Job complete
Near Austin, TX 78737
Diego G.
Job Details: 08/08/2018
Arrived on site. Check for frost issues. Verified gaskets sealing to cabinet all checked OK. Customers was having issues where grill in freezer was freezing up and temperature going up in refrigerator compartment. Customer did state that she cleaned coils earlier today and they were completely filthy not allowing air to go to the compressor that will cause temperatures and moisture to occur inside unit. Instructed customer that everything checked OK and that most likely it was the condenser coil‘s that she cleaned that was the problem. Collected service fee of 108.24. No leaks present. Job complete
Near Hutto, TX 78634
Nathaniel B.
Job Details: 08/08/2018
Model MHW6000AW0, Unit has a lowes extended warranty slol8rfzvc-1, Arrived on call for washer is not powering on and trips the circuit breaker, , arrived today and breaker has not tripped but did find that washing machine is on a ark fault or a gfi breaker due to test switch on breaker see pic, found no error codes on machine ran auto test to run all functions and all functions are working as they should, instructed customer that unit can not be on a gfi or a ark fault breaker per manufactures specifications, customer to have breaker for washer changed to a standard breaker 120 ac 20 amp breaker, gfi or ark fault is the cause of loss of power, no parts needed, called whirlpools tech line and talked to kirk, file number 7722664553 was give same instruction to give to customer unit must be on a standard 120 ac 20 amp breaker per manufactures specifications, no water leaks at time of call, call complete.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 08/08/2018
Model MHW6000AW0, Unit has a lowes extended warranty slol8rfzvc-1, Arrived on call for washer is not powering on and trips the circuit breaker, , arrived today and breaker has not tripped but did find that washing machine is on a ark fault or a gfi breaker due to test switch on breaker see pic, found no error codes on machine ran auto test to run all functions and all functions are working as they should, instructed customer that unit can not be on a gfi or a ark fault breaker per manufactures specifications, customer to have breaker for washer changed to a standard breaker 120 ac 20 amp breaker, gfi or ark fault is the cause of loss of power, no parts needed, called whirlpools tech line and talked to kirk, file number 7722664553 was give same instruction to give to customer unit must be on a standard 120 ac 20 amp breaker per manufactures specifications, no water leaks at time of call, call complete.
Near Austin, TX 78703
Luis
Job Details: 08/08/2018
Built in kitchen aid-replaced compressor,evaporator and heat exchanger
Near Leander, TX 78641
Lou
Job Details: 08/08/2018
Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and I received no response from the UI. I verified voltage at the outlet and verified the breaker at the breaker box. I checked voltage to the control and did not receive 120 volts. I checked the wiring at the terminal box and found that the black wire connection had melted. I unplugged the unit and looked further into the wiring and found that it be white wires were not secured with the wiring cap connectors. Using fresh caps, I reconnected the wires and tested the unit and it had power. I placed the unit in diagnostics and tested and the unit operated as designed. No error codes and no water leaks observed during service. Job completed.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 08/08/2018
MEDC200XW3 (Dryer) - Arrived onsite for customer complaint of dryer not starting. Confirmed 240v coming to unit. Removed back panel. Checked element. Did find coil touching metal causing ground out. Was able to adjust coil. Also found thermal fuse blown. Removed and replaced fuse and reassembled. Tested unit. Unit now heats and tumbles as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Georgetown, TX 78628
Tyler B.
Job Details: 08/08/2018
Near Taylor, TX 76574
Nathaniel B.
Job Details: 08/08/2018
Model MVWB835DW0, Arrived on call for squeaking noise when agitating, and had a f5 e3 error code which is a lid lock error would not unlock, can hear the noise so removed coins from under wash plate and still had noise then removed motor, stator and clutch and still has this noise from the gear case, unit will need gear case, installed gear case and tested and noise is gone, no water leaks at time of call or after repair, call complete.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 08/08/2018
Model MVWB835DW0, Arrived on call for squeaking noise when agitating, and had a f5 e3 error code which is a lid lock error would not unlock, can hear the noise so removed coins from under wash plate and still had noise then removed motor, stator and clutch and still has this noise from the gear case, unit will need gear case, installed gear case and tested and noise is gone, no water leaks at time of call or after repair, call complete.
Near Austin, TX 78741
Robert
Job Details: 08/08/2018
WRT549SZDM00 Arrived on job for complaints of it cold. After defrosting freezer tested heater and replaced thermostat in freezer. Rear diagnostics all good. No leaks detected at time of service. Job complete
Near Austin, TX 78704
Scott
Job Details: 08/08/2018
Oven hinge bent
Near Georgetown, TX 78633
Tyler B.
Job Details: 08/08/2018
Near Pflugerville, TX 78660
Cliff
Job Details: 08/08/2018
Whirlpool dishwasher WDF520PADB7. Arrived on site to diagnose a dishwasher as that is not drying properly. Tested unit and found no mechanical failures to dishwasher at this time. Did note homeowner does not have rinse agent in dispenser which is causing the floor drying results. Advised homeowner on proper rinse agent and cycles and options to use for best performance. No leaks found with dishwasher at time of service.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 08/08/2018
ED5VHGXMB10 (SxS Refrigerator) - Arrived onsite to install new dispenser motor and yoke to SxS refrigerator from my prior visit’s diagnosis. Removed and replaced dispenser motor and yoke. Reassembled. Tested unit. Unit now dispenses ice as intended. No other issues found. All water connections were dry at time of service.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 08/08/2018
Model WRT111SFDM03, Arrived on call for water running in to fresh food, found prior drain frozen due to plastic parts stuck in drain hole removed plastic that was blocking drain hole prior and today replaced drain pan due to broken and leaking, all checks good, plugged unit back in and instructed customer to allow for 24-48 hours for proper cooling, no water leaks at time of call.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 08/08/2018
Model WRT111SFDM03, Arrived on call for water running in to fresh food, found prior drain frozen due to plastic parts stuck in drain hole removed plastic that was blocking drain hole prior and today replaced drain pan due to broken and leaking, all checks good, plugged unit back in and instructed customer to allow for 24-48 hours for proper cooling, no water leaks at time of call.
Near Georgetown, TX 78628
James
Job Details: 08/08/2018
Arrived on site and tested unit. Customer has video of noise. Loud vibration coming from compressor area. Inspected compressor and found to be clear. Found that after pushing unit back to wall that the vibration noise was coming from the water line vibrating against the rear panel. Pulled unit out about 1/2” further from wall and noise stopped unit working properly. Also lowered leveling feet to keep unit from trying to roll when opening and closing the doors. All water connections dry at time of service. Job complete
Near Horseshoe Bay, TX 78657
Steve C.
Job Details: 08/08/2018
Arrived on site for the unit is getting dryer sheets stuck. Found dryer sheets stuck under the grill. Replaced the grill and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near Georgetown, TX 78628
Jerry C.
Job Details: 08/08/2018
MDE28PRCYW1 Arrived to inspect noise. I found the blower wheel had failed and was rubbing against the housing after the unit warmed for several minutes. I removed and replaced the blower wheel and tested. Operational test good, lint removed from chassis.
Near Killeen, TX 76542
Arthur B.
Job Details: 08/08/2018
MEDB850YW0 (Dryer) - Arrived onsite for customer complaint of dryer not starting. Removed bulkhead and found thermal fuse blown. Also found element grounded out on metal. Was able to adjust element coil and replace thermal fuse. Reassembled and tested unit. Unit now heats and tumbles as intended. No other issues found. All water connections were dry at time of service.
Near Round Rock, TX 78665
Tyler B.
Job Details: 08/08/2018
Near Georgetown, TX 78633
James
Job Details: 08/08/2018
Arrived on site and inspected unit for damage. Found scratch on lower left side of console. Installed new panel. Tested for proper operation and found all functions working properly. Job complete
Near Austin, TX 78722
Robert
Job Details: 08/08/2018
KDTM354DSS3 Arrived on job to replace sum and motor. After replacement test washer operation normal and no leaks detected.
Near Manor, TX 78653
Nathaniel B.
Job Details: 08/08/2018
Model WRT318FMDM02, Arrived on call for ice maker not making ice intermittently, found ice maker making ice as it should prior but found ice at top left and top right of the evap coil and found fan kit had not been installed from manufacturing and were inside liner meets outer cabinet had not been sealed, sealed were inside liner meets outer cabinet and installed fan kit and instructed customer to allow unit to run and see if issue returns, call complete, no water leaks at time of call, call complete.
Near Manor, TX 78653
Nathaniel B.
Job Details: 08/08/2018
Model WRT318FMDM02, Arrived on call for ice maker not making ice intermittently, found ice maker making ice as it should prior but found ice at top left and top right of the evap coil and found fan kit had not been installed from manufacturing and were inside liner meets outer cabinet had not been sealed, sealed were inside liner meets outer cabinet and installed fan kit and instructed customer to allow unit to run and see if issue returns, call complete, no water leaks at time of call, call complete.
Near Killeen, TX 76542
Arthur B.
Job Details: 08/08/2018
RF369LXPB2 (Freestanding Range) - Arrived onsite to install new control,latch and infinite switches from my prior visit’s diagnosis. Removed faulty parts and installed new replacements. Tested unit. Did find all elements now works on cooktop but F3E2 error code still returns. Checked wiring schematics and found all wiring correct. Will need to order oven sensor and harness to complete repair. R/S for 8/15.
Near Austin, TX 78723
Robert
Job Details: 08/08/2018
WRS325FDAB05 Arrived on job for complaints of not making ice. Found icemaker full of ice bypass thermostat and it finished harvest including filling with water. Replaced icemaker and it filled with water. No leaks detected at time of service. Job complete.
Near Georgetown, TX 78628
Jerry C.
Job Details: 08/08/2018
KDTE334GPS0 Arrived to inspect seal issue. I found the seal around the outer tub was pinched at the left mounting screw area. I loosened the screw and corrected the pinched seal. I advised the customer the seal should draw back down and to contact us if it does not within several days. No leaks observed during service.
Near Jarrell, TX 76537
James
Job Details: 08/08/2018
Arrived on site and installed new drain pump kit. Tested for proper operation and leaks. No leaks detected after repair. Unit working properly. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 08/08/2018
Arrived on site. Check for Frost issues. Found frost by door switch in freezer. Found gasket can sealing to cabniet. Heated gasket all checked OK. No leaks present. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 08/08/2018
Arrived on site. Check for Frost issues. Found frost by door switch in freezer. Found gasket can sealing to cabniet. Heated gasket all checked OK. No leaks present. Job complete
Near New Braunfels, TX 78132
Diego G.
Job Details: 08/08/2018
Arrived on site. Check for Frost issues. Found frost by door switch in freezer. Found gasket can sealing to cabniet. Heated gasket all checked OK. No leaks present. Job complete
Near Round Rock, TX 78681
Lou
Job Details: 08/08/2018
arrived on site to inspect washer making loud noises. Upon further inspection, I placed the unit in diagnostics and checked for error codes and found F8/E1- long fill/no fill. I cleared the error code and continued with testing. The unit operated as designed, but I did find that the water valve is not dispensing cold water and continues to flow after the valve closes. The customer advised that there was another technician from another company that serviced the unit and told the customer they did not have parts to fix a stripped wash plate. When I arrived, the wash plate was not bolted down. I removed the wash plate and inspected it and found that it is a little worn, but it's not completely stripped as I demonstrated to the customer while testing in manual test mode for agitation. However, due to the wear on the wash plate, I will replace it. I am ordering a water inlet valve and wash plate and scheduled return service for 08/09/18. No water leaks observed during service.
Near Manor, TX 78653
Nathaniel B.
Job Details: 08/08/2018
Model WDF330PAHB1, Arrived on call for dishwasher not draining water, found knock out in garbage disposal was not removed so removed it and know dishwasher is draining, also gave customer instruction on soap and rinse aid use to start with 1 table spoon of liquid and if still sudsing reduce to 1 teaspoon and rinse aid set to 1 on dispenser and instructed customer rinse aid must be used and to run hot water at sink each time before starting dishwasher, no water leaks at time of call, call complete. No parts needed.
Near Manor, TX 78653
Nathaniel B.
Job Details: 08/08/2018
Model WDF330PAHB1, Arrived on call for dishwasher not draining water, found knock out in garbage disposal was not removed so removed it and know dishwasher is draining, also gave customer instruction on soap and rinse aid use to start with 1 table spoon of liquid and if still sudsing reduce to 1 teaspoon and rinse aid set to 1 on dispenser and instructed customer rinse aid must be used and to run hot water at sink each time before starting dishwasher, no water leaks at time of call, call complete. No parts needed.
Near Austin, TX 78723
Robert
Job Details: 08/08/2018
WMH31017FS0 Arrived on job to replace door switches and interlock. After replacement test operation. Job complete
Near Seguin, TX 78155
Daniel A.
Job Details: 08/08/2018
MFD2562VEW2 Freezer door not closing properly on right side door. Removed freezer door/and freezer drawer /baskets. Corrected right side freezer door rail to correct alignment. Verified normal door closure/seal. Normal operation after service
Near Manor, TX 78653
Nathaniel B.
Job Details: 08/08/2018
Model Ktrp22ekwh01, Arrived on call for unit not cooling, found unit not defrosting in freezer, see pic, found defrost heater and bimetal reading mega ohms from white to pink at timer harness while bimetal under ice, forced defrost timer and getting 122 ac volts from pink to white but timer not advancing aswell, will order bometal and heater and will use timer on return, will reschedule for 8/14/18, no water leaks at time of call. Did instruct customer to unthaw and clean unit prior to service due to had meat unthaw and blood in floor of freezer and also clean the condenser coil due to restricted with lint.
Near Manor, TX 78653
Nathaniel B.
Job Details: 08/08/2018
Model Ktrp22ekwh01, Arrived on call for unit not cooling, found unit not defrosting in freezer, see pic, found defrost heater and bimetal reading mega ohms from white to pink at timer harness while bimetal under ice, forced defrost timer and getting 122 ac volts from pink to white but timer not advancing aswell, will order bometal and heater and will use timer on return, will reschedule for 8/14/18, no water leaks at time of call. Did instruct customer to unthaw and clean unit prior to service due to had meat unthaw and blood in floor of freezer and also clean the condenser coil due to restricted with lint.
Near Round Rock, TX 78681
Lou
Job Details: 08/08/2018
arrived on site to inspect refrigerator water dispenser making loud noise. Upon further inspection, the customer took a cup and dispensed water and the dispenser sounded like a machine gun. The customer advised that they just replaced the filter. I removed the filter and dispensed water and the noise went away. I placed the filter back into the housing and made sure it was pushed in all the way and sealed and tested the dispenser again and the water dispensed as designed with no noises. It appears that the filter, being after market, is not seating correctly in the housing causing it to give resistance when dispensing water. I recommended that the customer purchase a Whirlpool approved filter. No water leaks observed during service, job completed.
Near Killeen, TX 76542
Arthur B.
Job Details: 08/08/2018
WDT780SAEM2 (Dishwasher) - Arrived onsite for customer complaint of dishwasher not coming on. Found unit was unplugged when arrived and outlet shorted. Plugged up unit to different outlet and extension cord. Found when plugged in, outlet breaker tripped. Removed power supply cord and used my own tester cord. Found unit comes on. Drained unit. Unit also fills,washes drain and heats with no issues. Advised customer he will need new power supply cord and receptacle. No other issues found. All water connections were dry at time of service.
Near Jarrell, TX 76537
James
Job Details: 08/08/2018
Arrived on site and installed new control. Tested operation and found u.i beeping when pushing buttons but no display. Installed new u.i. And tested. Unit working properly. Job complete.
Near Del Valle, TX 78617
Robert
Job Details: 08/08/2018
WRT518SZFM00 Arrived on job for complaints of not cold in refrigerator. Found the evap fan motor not running. 120v but not running Replace fan motor and test. Operation normal. No leaks detected at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 08/08/2018
WRX735SDHZ00 (French Door Refrigerator) - Arrived onsite for customer complaint of French door refrigerator not making ice. Removed ice bin and found ice maker stripper stuck mid harvest. Removed faulty icemaker and installed new replacement. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.
Near Harker Heights, TX 76548
Mike G.
Job Details: 08/08/2018
MVWX655DW1, Arrived on site for unit locked and will not power on hecked unit and fou d that the unit is not getting 120v found that the unit is on a GFT outlet and that GFI has tripped reset GFI and unit is now getting 120v and unit is now powering on checked unit and found no error codes recalibrated unit and ran test cycle and unit ran all test fine talked to customer about unit can not be on a GFI and will need to have a electrician to replaced outlet to non-GFI outlet checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time.....
Near Harker Heights, TX 76548
Mike G.
Job Details: 08/08/2018
MVWX655DW1, Arrived on site for unit locked and will not power on hecked unit and fou d that the unit is not getting 120v found that the unit is on a GFT outlet and that GFI has tripped reset GFI and unit is now getting 120v and unit is now powering on checked unit and found no error codes recalibrated unit and ran test cycle and unit ran all test fine talked to customer about unit can not be on a GFI and will need to have a electrician to replaced outlet to non-GFI outlet checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time.....
Near Taylor, TX 76574
Nathaniel B.
Job Details: 08/08/2018
Model KECD807XBL01, Arrived on call for has heat cracks in it, see pic taken, replaced glass top and all checks good, call complete. And did install foam seal.
Near Taylor, TX 76574
Nathaniel B.
Job Details: 08/08/2018
Model KECD807XBL01, Arrived on call for has heat cracks in it, see pic taken, replaced glass top and all checks good, call complete. And did install foam seal.
Near Austin, TX 78717
Lou
Job Details: 08/07/2018
arrived on site to inspect dishwasher not heating/drying. Upon arrival, the customer advised that the unit was not drying the dishes. I placed the unit in diagnostics and began testing and there were no error codes. While testing, I verified that the heating element was connected. The unit operated as designed and no error codes at the end of testing. I verified the hearing element was operating by pouring water on it and it steamed up. I provided the customer with some tips on use. No water leaks observed during service, job completed.
Near Manor, TX 78653
Wesley
Job Details: 08/07/2018
WDF540PADM3 Arrived on site and found unit motor failed. Replaced ump and motor. All checks good. Unit now operating as designed. Advised customer on repair.
Near Georgetown, TX 78628
James
Job Details: 08/07/2018
Arrived on site and tested unit. Found error code for long fill and thermistor error and over loaded. Checked thermistor and found to be shorted. Installed new valve and tested operation. Found that gear case is making a loud grinding noise during agitation that progressively gets worse during the cycle. Unit will need new gear case to complete repairs. All water connections dry at time of service
Near Smithville, TX 78957
Nathaniel B.
Job Details: 08/07/2018
Model WRF993FIFM00, Arrived on call for improper temps in fridge, found fresh food evap coil iced over replaced the fresh food evap cover and cleared ice from fresh food evap and drain and drain tube has a good seal to cabinet, also control is a series 7.00 which is good, control not needed, customer to allow for 24-48 hours for proper cooling in fresh food section, no water leaks at time of call, call complete.
Near Smithville, TX 78957
Nathaniel B.
Job Details: 08/07/2018
Model WRF993FIFM00, Arrived on call for improper temps in fridge, found fresh food evap coil iced over replaced the fresh food evap cover and cleared ice from fresh food evap and drain and drain tube has a good seal to cabinet, also control is a series 7.00 which is good, control not needed, customer to allow for 24-48 hours for proper cooling in fresh food section, no water leaks at time of call, call complete.
Near Buda, TX 78610
Kevin
Job Details: 08/07/2018
Arrived on site and inspected refrigerator and found no power to refrigerator. Outlet designated for refrigerator is on a GFCI, took one picture. Disconnected refrigerator from this outlet and plugged it into a non-GFCI outlet in the refrigerator has powered up it is running and all interior lights are now on, took one picture. Spoke with tech line and although they do not recommend the fridge being connected to a GFCI outlet they cannot forbid it either 7722653489
Near Lockhart, TX 78644
Robert
Job Details: 08/07/2018
RTW4516FW2 Arrived on job for complaints of lid not opening. Found lid lock not working. Replaced lid lock and ran diagnostics. Operation normal. Washer not installed in home at time of service. Customer to install washer after repair. No leaks detected at time of service. Job complete
Near Hutto, TX 78634
Tyler B.
Job Details: 08/07/2018
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 08/07/2018
WDF530PLYB0 (Dishwasher) - Arrived onsite to install new manifold and upper spray arm to dishwasher from my prior visit’s diagnosis. Removed broken manifold and installed new replacement with new upper washarm. Reassembled and tested. Both washarms move water as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78728
Lou
Job Details: 08/07/2018
arrived on site to inspect microwave controls not working. Upon arrival, I found that the user interface display was not on. I attempted to turn the unit on by pressing start and the unit did not respond. I questioned the customer if they had experienced a power outage recently and they could not recall. I unplugged the unit and plugged it back in and the unit powered up. I tested the unit by placing s cup of cold water inside and starting for 30 secs. The unit heated the water as expected, but when I opened the door to relieve the cup, the interior light did not come on. I removed the cup and closed the door and opened it again and the light did not come on. I tried closing the door and opening it again and this time the light came on. I removed and replaced all three switches and both interlocks and tested the unit again and the unit operated as designed. Job completed.
Near Austin, TX 78728
Lou
Job Details: 08/07/2018
arrived on site to inspect dishwasher not getting any water. Upon further inspection, I found that the water hose was kinked at the back of the unit behind the sump/motor assembly. I pulled the extra hosing through the cabinet and lined the water hose along the left side of the unit to keep it from kinking again and routed the remaining hose inside the cabinet under the sink so it would be out of the way and not kinked there. I placed the unit in diagnostics and found error code 5/1. I erased the code and continued with testing. The unit operated as designed and no error codes at the end of testing. No water leaks observed during service, job completed. I also found that the kick panel fasteners were missing. I am ordering two fasteners and having them shipped directly to the customer.
Near Georgetown, TX 78628
James
Job Details: 08/07/2018
Arrived on site and inspected unit for water leaks. Found fresh food drain line clogged. Also found filter stuck in filter housing. Removed filter and installed new filter per customer request. Cleared drain line and cleaned up water from over flow. All water connections dry at time of service. Verified operation of ice maker and dispenser. All functions test good job complete.