We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Temple, TX 76502
Tyler
Job Details: 12/16/2021
Arrived on site for dryer not shutting door properly. Upon arrival confirmed complaint. After further inspection I found unit was shutting due to a random screw that had fallen into door hinge on right side preventing it to fully shut. After removing loose screw I tested door and found it fully shutting as designed when compared to exact same dryers next to it. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78746
Scott
Job Details: 12/16/2021
"Arrived on site for poor wash performance. Found clean light and drain keeps running . Found water in float channel . Ran diagnostics got wax motor and float error codes . Found dishwasher not level causing water to fill float . Reinstalled dishwasher . Ran test wash . Wash motor not pumping at all . Ordering sump,heater , vent , control . No water leaks detected at time of service. Call to set return ; ordrng 1 W11348061 (Control) and 1 W11345228 (Sump) and 1 W11047695 (Heater) and 1 W11025593 (Vent) and 1 W11184028 (Gasket)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Temple, TX 76502
Tommy
Job Details: 12/16/2021
"Arrived onsite for unit not turning on found good polarity and voltage going into board but board not communicating consistently, unit with get inconsistent voltage at UI ordering both UI and control.; ordrng 1 W11543994 (Control) and 1 W11478524 (Console)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW
Near Austin, TX 78748
Jacob
Job Details: 12/16/2021
Arrived onsite for unit not heating. Checked the voltage coming from the wall and only had 80v instead of 240v coming from both legs combined. Let customer know that possibly flipping the breaker could fix the issue. Customer flipped the breaker. Checked voltage once again and all power was back. Tested the unit and unit heated once again. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Austin, TX 78749
Tyler L
Job Details: 12/16/2021
"Arrived on site for complaints of e1f1 error code. Found proper voltage to the control board at J8 pins 1 and 2, but the green light not lit on control board. Installed new control board and tested unit. Unit testing good, no error codes. Functioning as designed, no water leaks. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78132
Andrew
Job Details: 12/16/2021
Arrived on site to test unit for not filling with water. Found error code f6e4(open float switch). Switch and harness good. Recommended replacing control and float switch as control not recognizing switch state and prevent unit from filling. Customer stated he would purchase and replace himself. No leaks detected.
We serviced a
WHIRLPOOL DISPOSAL
Model KTTS505ESS
Near Burnet, TX 78611
David S
Job Details: 12/16/2021
Arrived on site for door not closing. I spoke to the customer and found out the door is wobbly. I inspected the unit and work area. I found the container has come detached from the door. The welds broke. I am ordering a new container for the unit. The office will reschedule when we have eta on the part.; O-emld tckt
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near New Braunfels, TX 78132
Andrew
Job Details: 12/16/2021
"Arrived on site to test unit for little ice production. Found voltage to recirculating pump from control was tuning on and off preventing ice sheets from forming properly and melting most away on grid cutter. Replaced control, tested unit and found water not distributing properly on cooling plate caused by clogged dispenser tube. Recommend replacing dispenser tube. 2hr on return visit please. Office to reschedule. ; ordrng 1 W10863947 (Dispenser tube)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/16/2021
Arrived on site for CENTER BURNER IS NOT WORKING - CLICKS AND EVENTUALLY IGNITE ONLY A PART LIGHTS UP. Found plate and housing caked with sauce from customers pan that overheated and spilled into burner. Used rubbing alcohol and cotton swab to clean orifice and plate. Removed plate. Removed most all of the heavily soiled areas and spots where gas and flame flow. Used jumper to clean orifice. Remounted plate and cap and tested flame. Burner lighting as designed. Job completed.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Troy, TX 76579
Tyler
Job Details: 12/16/2021
"Arrived on site for washer not allowing proper ui functionality after previous repairs. Upon arrival confirmed complaint and eventually got ui to enter diagnostics and found the following errors: F5e1, f0e3, f7e8, f6e3, f6e2. After further tests I found drain pump ohming at 19.8ohms (out of range) and causing a load failure on ACU and ui. Called trade care team as well as techline on site and was given parts concession as well as sr# (M10dws0fp1, Leon sr#7332502046) was able to reschedule customer for 12/21/21 to complete repairs. Will need to return with ACU, ui and drain pump. ; ordrng 1 W11112656 (Ui console) and 1 W10876600 (Drain pump)"
We serviced a
FRIGIDAIRE FREEZER
Model FFFH20F2QWF
Near Harker Heights, TX 76548
Tyler
Job Details: 12/16/2021
Arrived on site for refrigerator leaking water. Upon arrival confirmed compla. After further inspection I found leak wa caused from a clogged drain line. I cleared drain and removed ice. Found unit functioning as designed after repairs. Call complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Harker Heights, TX 76548
Al
Job Details: 12/16/2021
Arrived on site to inspect washer noises. Ran diagnostics and found F7E9 Locked rotor. Removed and replaced it and unit tested properly without any issues. Job complete
We serviced a
WHIRLPOOL DRYER
Model LER7648KQ2
Near Copperas Cove, TX 76522
Al
Job Details: 12/16/2021
Arrived to install previously ordered belt. R&R and unit tested as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/16/2021
Arrived on site for refrigerator that still not making ice. Inspected unit and work area. Confirmed the customers complaint and attempted to place the unit and diagnostics. Checked icemaker error codes and found no codes present. Checked the icemaker fill sensor and found it working properly. Harvested the icemaker and found no ice coming from the icemaker. Checked inside the icemaker and found no evidence of any water inside the icemaker. Went to fill the icemaker and found the valve kicking on but no water flowing. Remove the top cover and found the icemaker fill tube frozen. I checked resistance through the filter heater and fascia heater and found resistance on both. I spoke to CS and was advised to replace the UI and fill tube heater. Replaced both and tested the unit. The unit began to work as designed. Advise the customer to call back if they have any further issues. Call complete.
We serviced a
AMANA REFRIGERATOR
Model ASD2522WRB04
Near Killeen, TX 76542
Al
Job Details: 12/16/2021
Arrived to inspect refrigerator intermittently cooling. Confirmed the complaint and found the thermostat was defective causing the malfunction. Got approval from SC in office to install the thermostat. Unit now operating properly without delay. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Temple, TX 76502
Tommy
Job Details: 12/16/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Harker Heights, TX 76548
Tyler
Job Details: 12/16/2021
Arrived on site for dishwasher needing previously diagnosed upper rack mount clips. Upon arrival installed needed parts.reassembled and tested unit. Found no signs of leaks informed customer unit is ready for use. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL1
Near Killeen, TX 76543
Tyler
Job Details: 12/16/2021
Arrived on site for dishwasher that handle had separated from door. Upon arrival I was able to install door handle back onto secure mounts on door. Found door and over all dishwasher working as designed. No leaks found call complete
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Waco, TX 76711
Jonathan M
Job Details: 12/16/2021
"Arrived on site to install previously diagnosed Pirates. Inspected unit and work area. Replaced gearcase, Kim, and belt and test of the unit. The end and begin to work as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Troy, TX 76579
Tyler
Job Details: 12/16/2021
"Arrived on site for refrigerator not cooling properly upon arrival confirmed complaint. Ran following tests: Fc defrost thermistor (60 kohms), rc evap thermistor (8.04 kohms), rc thermistor (6.8 kohms)fc thermistor (11.5 kohms) fc temp 30 on arrival. Rc temp at 50 on arrival. Found a void in liner behind unit within insulation. Also found collapsed drain line as well as a major defrost issue. Called techline and got issue documented.
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW1
Near Holland, TX 76534
Tommy
Job Details: 12/16/2021
We serviced a
GE REFRIGERATOR
Model PSC23PSSBSS
Near Killeen, TX 76543
Tyler
Job Details: 12/16/2021
"Arrived on site for refrigerator cooling. Upon arrival found temps in rc and rc at 0 and 37. Found evap thermistor tested as follows: Rc evap thermistor 12.3 kohms. Fc evap thermistor 47.4 kohms. Found main control not detecting temp readings from rc compartment and rc evap fan/cover as, falling to pieces and not insulating the rc evap coil properly. Will need office to reschedule with customer once autho for repairs and parts is aquired/known. ; ordrng 1 WR17X11915 (Rc evap cover asm) and 2 WR55X10025 (Thermistor rc)s and 1 WR50X10068 (Defrost bimetal stat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Harker Heights, TX 76548
Tyler
Job Details: 12/16/2021
"Arrived on site for refrigerator needing previously diagnosed control, rc thermistor and res. Tubing upon arrival installed needed parts. Reassembled and tested unit and found no evidence of leaks. Unit now functioning as designed. Call complete"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Belton, TX 76513
Jonathan M
Job Details: 12/16/2021
Arrived on site for a washing machine that will unlock delayed. Inspected unit and work area. Confirm the customers complaint and ask the customer if they had power cycled their unit. He advised that he had but he unplugged it and plugged it back in and it didnt unlock. Turned off the breaker to the unit for a four minute power back on in the unit unlocked the door. I ran the unit through diagnostics three times with the lid locking and unlocking as designed. Customer advised the unit had gone off balance prior to the door staying in a locked position. I did advise the customer of off-balance loads and how to properly reset his unit when this happens. The unit is now working as designed. Call complete.
We serviced a
GE DRYER
Model DRSR495EG6WW
Near Temple, TX 76502
Jonathan M
Job Details: 12/16/2021
Arrived on site for a dryer that is not shutting itself off until you open the door. The customer advised the timer will continue to advance until you open the door. Confirm the customers complaint and replace the timer. Tested the unit in the unit began to cycle as designed and shut itself off when it hit the off position. Call complete.
We serviced a
AMANA REFRIGERATOR
Model ASD2522WRW03
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/16/2021
"Arrived on site to test unit for water leaking from UI area when dispensing water. Found water line was broken. Replaced line, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Austin, TX 78727
Justin
Job Details: 12/16/2021
"Arrived on site for a microwave not heating. I tested the unit with a microwaveable cup of water and found it not heating. I checked voltage and wattage from the outlet. I found the correct volts, but not the correct watts. I gained access to the inside of the unit and found no damage on any component. I ohmd out all high voltage parts and found them good. I then checked voltage from the control and found it good. This indicates a faulty high voltage system. I tried using a different outlet and found it still did not run as designed. I then put the unit back in, and it began working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM02
Near Jarrell, TX 76537
Lou
Job Details: 12/16/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. Placed my gauges in the sealed system and found the unit in what appears to be a vacuum. I inspected the evaporator and found it had leaked refrigerant into the drip panI removed and replaced the evaporator and vacuumed the system. Pressures held at -30/0. I installed 3.7oz of R134a refrigerant and monitored pressures. Pressures were good at 0/120 and the evaporator had a good frost pattern. I recommended that the customer allow the unit to cool for approximately 24/48 hours before placing food items inside. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Marcos, TX 78666
Andrey
Job Details: 12/16/2021
"Arrived on site to replace previously diagnosed freezer door, replaced door, transferred all components from old door that did not come with new, customer stated that refrigerator making very loud vibrating noise, exposed back compressor panel and found condenser vibrating against frame, added sound pad noise stopped, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/16/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found communication failure between controls and sensors. Replaced evap/sensor harness in rc an pantry control. Advised customer on defrost procedures and waivers were signed. No further repairs needed and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Austin, TX 78746
Scott
Job Details: 12/16/2021
"Arrived on site for poor spinning . Also found keypad has stuck button , start button and my cycle not responding properly. Ordering ui control . Also drain pump will need to be change , draining is taking longer then normal. Will need AUTHO. No water leaks detected at time of service. Call to set return ; ordrng 1 Autho and 1 W10911042 (Panel control)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18L4JMD
Near Austin, TX 78704
Jacob
Job Details: 12/16/2021
Arrived onsite for unit not sealing properly. Looked at the unit and saw that the door was sagging a bit going down ward. Upon further inspection. Found that the screws on the hinge that hold the door in place on the top had loosened and the door was able to move up and down. Pushed the door up and tightened screws. Door held up straight again. No issues at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE504DSS0
Near Austin, TX 78738
Leonardo
Job Details: 12/16/2021
Arrived on site to test unit for unit leaking. Found unit full of calcium build up. Advised customer the sump and motor will need to be replace but due to the calcium build up they will need to clean the inside of the unit.
We serviced a
KITCHENAID TRASH COMPACTOR
Model Kucc151jss2
Near Dripping Springs, TX 78620
Tyler L
Job Details: 12/16/2021
"Arrived on site for complaints of unit not working. Customer said it has a mind of its own and turns on and off, and when it is working its not working correctly. Found unit will turn on, but will not move. Found bad gears. Installed new gears. Attempted to access the interior to replace to stops, but was unsuccessful. Unit will need new directional switch and start switch. Office to reschedule.; ordrng 1 675382 (Start switch) and 1 WP777811 (Directional switch)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2751TF3
Near New Braunfels, TX 78130
Andrew
Job Details: 12/16/2021
"Arrived on site to test unit for no ice production. Unable to get ice maker to respond to diagnostics. Replaced ice maker now responding as designed but not filling. Found valve not opening to ice maker. Replaced valve, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JB36SSFXLA01
Near Austin, TX 78704
Luis
Job Details: 12/16/2021
Tech was assigned as a helper;
We serviced a
JENN-AIR REFRIGERATOR
Model JB36SSFXLA01
Near Austin, TX 78704
Jacob
Job Details: 12/16/2021
Arrived onsite with LM to fix a drain issue with the unit when cooling. Upon inspection found that the drain hole was clogged causing the water to make layers of ice in the freezer and when defrosting causing the unit to leak from the front of the freezer. Removed ice and clog from the drain. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78664
Wesley
Job Details: 12/16/2021
Arrived onsite for not spinning out clothes and noises. and found the shift actuator would need to be update to the working part. Unit is had slipped position. Replace part. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Jarrell, TX 76537
Tommy
Job Details: 12/16/2021
Arrived onsite for range not getting to 350 according to inspecter. Upon arrival put unit through heat test with thermal probe found unit is operating as designed
We serviced a
WHIRLPOOL OVEN
Model AER6303MFB3
Near Austin, TX 78724
Robert
Job Details: 12/16/2021
Arrived on call for complaint of top and oven not working. Pulled out unit and checked the terminal block all looked good. Checked voltage and it was good. Test oven and top burners.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Round Rock, TX 78681
David Z
Job Details: 12/16/2021
"Arrived on site to diagnose washer throwing error code F7E1 when trying to run. Ran unit and as soon as it tried to move, immediately threw error. Found other errors F2E1, F7E4. Called tech line since error is related to tachometer signal, and was originally only happening on heavy loads. At this point the error happens as soon as the motor starts moving. Tech line rep had ,me check resistance on the capacitor, which was not keeping any resistance at all and always showing as OL. Ordering capacitor and motor, returning with control. Office to schedule when we have parts.; ordrng 1 W11395618 (Capacitor) and 1 W11026785 (Motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/16/2021
Arrived on site to diagnose a dishwasher with upper rack rusting. Found front of rack has damaged coating causing rack to rust. It will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W10909088 (Upper rack)
We serviced a
WHIRLPOOL RANGE
Model WFG745H0FS1
Near Pflugerville, TX 78660
Wesley
Job Details: 12/16/2021
"Arrived onsite and found membrane warping and bubbling from heat. Replaced me,brand for proper function. Unit is now operating as designed. All checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Austin, TX 78704
Jacob
Job Details: 12/16/2021
Arrived onsite to replace the latch. When attempting to remove the old latch. Noticed that the wash plate at the very bottom was loose. When trying to re diagnose the issue. The bolt inside the unit would not come off as it was rusted and seized.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Round Rock, TX 78681
Cliff
Job Details: 12/16/2021
Arrived on site to diagnose a venthood that has grease dripping. Found no failures to unit at this time and advised customer on normal grease buildup from cooking and best measures to help with issue. No further repairs needed and job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Austin, TX 78744
Kevin
Job Details: 12/16/2021
"Arrived on site and found refrigerator is not making any excessive noises, ran test 3 for evap fan and test 4 for compressor and condenser fan and there is no excessive noise. Icemaker is also not making any noise. These tests represent all of the moving part functions of the refrigerator. Couldnt find reason for customer complaint, job complete"
We serviced a
GE RANGE
Model JGBS30DEK3WW
Near Austin, TX 78744
Kevin
Job Details: 12/16/2021
"Arrived on site and inspected range and found igniter is not pulling enough amps to ignite gas. Attempted to replace igniter and found burner tube is stripped and old screws will not release
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Smithville, TX 78957
Matthew
Job Details: 12/16/2021
Arrived on site for unit making squeaking sound. Inspected unit and found squeaking due to bad pulley and bearings and a worn belt. Replaced using repair kit and both sound pads. Tested unit and unit operates correctly. Job complete. No noise at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/16/2021
"Arrived on site for dishwasher top rack roller and 2nd rack adjuster broken. Inspected unit and work area. Found correct heating element in place. Removed racks and replaced adjuster and rollers. Reinstalled racks and tested rack operation. Performed diagnostics mode and ran automatic test cycle. All tested good, no water leaks detected during service."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM3
Near New Braunfels, TX 78130
Andrew
Job Details: 12/16/2021
"Arrived on site to test unit for burning up and smoking. Found left lower wheels missing and one burnt. Found wheel was sitting on element causing burning/smoke.
We serviced a
WHIRLPOOL RANGE
Model WFE525C0BS0
Near Kyle, TX 78640
Andrey
Job Details: 12/16/2021
"Arrived on site to replace previously diagnosed handle, replaced handle with supports and screws, handle is now functioning as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model Wdf520padw0
Near Austin, TX 78704
Jacob
Job Details: 12/16/2021
"Arrived onsite for unit not draining properly. Looked at the unit and saw water at the bottom of the unit. Pushed the drain button and unit did drain, but when draining the garbage disposal was backing up with the water from the unit and causing the water to go back into the unit. Showed customer as it was happening and customer said that the garbage disposal wasnt working. Let customer know that the garbage disposal needs to be turned on to clear out what is stuck and help the water to drain correctly or a plumber may be needed if something is stuck inside the drain pipe. No issues at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Austin, TX 78732
Justin
Job Details: 12/16/2021
"Arrived on site for a washing machine throwing a SUD error mid cycle. Upon arrival the customer stated that it will throw the error code closer to the end of the cycle. I put the unit into diagnostics mode and found stored error codes F3E1 for water level sensor error, F9E1 for long drain , F8E3 for overflow, and F8E1 no water coming in. Every time I attempted to clear the error codes, they would immediately be thrown again. I then ran diagnostics cycle and the drain ran excessively long. The diagnostics cycle threw an F9E1 at the end. I then ran a drain and found it coming out of the drain hose very slow. I found the drain hose was slightly clogged and I was able to blow some through. I then ohmd out the drain pump and found it weak. I also blew threw the pressure hose and found the pressure trap with suds. Due to these we will need to replace the internal/external drain hose, drain pump, pressure trap, and pressure sensor to repair. ; ordrng 1 W10903220 (Pressure Trap) and 1 W11281268 (External Drain Line) and 1 WPW10562025 (Internal Drain Line)"
We serviced a
WHIRLPOOL OVEN
Model KEBC107KSS05
Near Austin, TX 78746
Scott
Job Details: 12/16/2021
"Arrived on site for no heat oven . No error codes . Found tod fuse blown . Replaced fuse . Element and cooling fan tested normal. Ran preheat , all checked normal. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Uhland, TX 78640
Andrey
Job Details: 12/16/2021
"Arrived on site to test unit for tripping breaker, tested unit found receiving proper voltage but dryer and washer is on a GFCI out let, and the outlet is tripping not the main breaker, advised customer to contact electrician to remove GFCI outlet and replace with regular outlet, at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Spicewood, TX 78669
Luis
Job Details: 12/16/2021
"Arrived on site for no cool clicking noise from compressor compartment compressor not powering on,installed multiple start devices compressor not powering on diagnosed a defective compressor ordering a new compressor. ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11506635 (Access valve) and 1 w10843121 (Drier) and 1 2hrs (2 hrs) and 1 R600atech (R600a tech)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS03
Near Austin, TX 78703
Scott
Job Details: 12/16/2021
"Arrived on site for door UI not lighting up. Checked voltage and continuity through harness and hinge connection and to Ui control. Getting good voltage to control . Replaced control ,still getting no response from control. Double checked finding and ran meter checks with PR . Also found no voltage to mullion . Ordering UI control. no water leaks detected at time of service. Call to set return ; ordrng 1 W11330486 (Ui)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ1
Near Round Rock, TX 78664
Wesley
Job Details: 12/16/2021
Arrived onsite and repaired unit by installing the correct suspension. Unit is now operating as designed. Advised customer On repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/16/2021
"Arrived on site for refrigerator not powering on. Inspected unit and work area. Found cooling turned off at control. Turned cooling on and checked FC temperature at 67?. Gained access to compressor and measured amp draw at 1 amp. Measured amp draw to unit at 1.26 amps. Checked FC temperature again and found temperature dropped 12?. Spoke with customer to find out exactly issue. She stated that unit stopped cooling Saturday and cooling off light was lite. Unit is operating as designed at time of service, no water leaks detected.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW
Near Hutto, TX 78634
Wesley
Job Details: 12/16/2021
Arrived onsite and found unit operating with jammed drain pump. Replaced drain pump. Unit is now operating as designed. Advised customer on the repair. All checks good.
We serviced a
GE DISHWASHER
Model GDF510PGD4WW
Near Spicewood, TX 78669
Leonardo
Job Details: 12/16/2021
Arrived on site to test unit for unit not working. Test unit and found drain pump completely off sump. Will need to order new clamps office to reschedule ; ordrng 1 WD01X10572 (Clamp) and 1 WD01X20302 (Clamp)
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Leander, TX 78641
Justin
Job Details: 12/16/2021
"Arrived on site for an ice machine making thin ice. Upon arrival the ice bin was full of ice, but the customer stated it is thinner than normal. The customer also stated that it seems to be an intermittent issue. They also do not use a water filter in the unit. I put the unit into diagnostics mode and found all loads working as designed, and the ice thickness level set to thick. I inspected the grid and found it good, and getting warm. I then let the IM run through a harvest and found it harvest as designed. At the time of service the unit was working as designed. I informed the customer that we could replace the valve or control due to the intermittent issue, but that today we found no failure. I installed the new valve and then tested the unit. The unit is still running as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Burnet, TX 78611
David S
Job Details: 12/16/2021
Arrived on site for ice machine not producing ice. I inspected the unit and work area. I found the unit on and running hot. I gained access to compressor and found the condenser clogged. I removed the lint and hair. I ran the unit for 25 minuets and found it not forming ice and the compressor still hot to the touch. I found the reservoir filling properly. I am ordering a sealed system to complete the repair. The office will reschedule when we an eta on the parts.; ordrng 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 Non-uvdryer (Non-Uv dryer) and 1 W11506635 (Access valve) and 1 WP2313624 (Condenser)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Bee Cave, TX 78738
Tyler L
Job Details: 12/16/2021
"Arrived on site for install of previously inspected parts. Installed new geargase, agitator, stator, rotor, slider,and clutch. Also installed new control board. Tested unit and unit is still making a rubbing noise when agitating. Advised customer that a new geargase will be needed. ; O-emld tckt"
We serviced a
GE VENTHOOD
Model JV348L2SS
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/16/2021
Arrived on site for Vent hood knob loose. Removed knob and found plastic threaded piece that nut attaches to snapped off. Ordered fan switch WB24X10129 to return and complete the repair. ; ordrng 1 WB24X10129 (Fan switch)
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/16/2021
"Arrived on site for No matter how many times I run the clean cycle with and without cleaners, lint gets on my clothes and I have to rewash them. I've been told things can get stuck in the pump and cause this issue. OPERATIONS-WASH CYCLE NOT WORKING PROPERLY. Ran diagnostics verification cycle and all cycles passed. Customer confirmed it was not soap but actual lint on the dark clothes. Customer explained putting the dark clothes with the lint in the dryer sometimes removes the lint but most times will not. Called NEW TECHLINE to explain findings. Dustin with techline explained removing lint is the job of the dryer. He recommended the lint balls you can purchase and place inside your dryer to assist with lint removal. Went over lint balls with customer. They actually had a set but just hadnt used them yet. Job completed. ."
We serviced a
WHIRLPOOL WASHER
Model MVWB950YG0
Near Austin, TX 78735
Kevin
Job Details: 12/16/2021
"Arrived on site and inspected washer and found bearing is going out. While attempting to replace bearing found wash tub will not lift off of old shaft.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pflugerville, TX 78660
Wesley
Job Details: 12/16/2021
Arrived onsite and found ice dispenser is not dispensing because the I container gear box is seized. Ordering ice container to repair. ; ordrng 1 WPW10558423 (Ice container)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM504EPA2
Near Austin, TX 78738
Leonardo
Job Details: 12/16/2021
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE900HSS02
Near Spicewood, TX 78669
Leonardo
Job Details: 12/16/2021
Arrived on site to replace harness. Replaced communication harnesses test unit and unit working at This time job complete.
We serviced a
WHIRLPOOL RANGE
Model SF385PEGQ3
Near Spicewood, TX 78669
Leonardo
Job Details: 12/16/2021
Arrived on site to test unit for no heat. Unit working correctly job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near San Marcos, TX 78666
Noah D
Job Details: 12/16/2021
"Arrived on site to inspect unit for not cooling at all. Upon inspection found the unit off and not running, replaced control board and reprogrammed. All functions returned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Pflugerville, TX 78660
Wesley
Job Details: 12/16/2021
Arrived onsite for not cooling properly and found unit operating with perfect temperatures. However it was a little overstuffed. Advised customer on findings. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78758
Scott
Job Details: 12/16/2021
"Arrived on site for dispenser not shutting . Found latch broken . Replaced dispenser , ran diagnostics with door off . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Buda, TX 78610
Andrey
Job Details: 12/16/2021
"Arrived on site to test unit for ice not dispensing, tested unit found auger not receiving voltage, upon further inspection found, broken wires on freezer door harness, will need a FC door, since patch to fix broken wires is not available, contacted N E W warranty to get authorization, door was approved ; ordrng 1 LW11037733 (Freezer door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Copperas Cove, TX 76522
Al
Job Details: 12/16/2021
Arrived on site to install previously ordered Solenoid assembly. Removed and replaced the the part and unit tested as designed. Job Complete
We serviced a
WHIRLPOOL MICROWAVE
Model KHMS2056SSS4
Near Lakeway, TX 78734
Leonardo
Job Details: 12/16/2021
We serviced a
GE MICROWAVE
Model PEB7226DF1BB
Near Austin, TX 78717
Justin
Job Details: 12/16/2021
"Arrived on site for a microwave with the door not opening/closing properly. Upon arrival the door was closed, and the lights in the unit were on. Also, the push button was not functioning to open the door. Upon further inspection I found the latches on the door no longer clicked, and were not latching into the switch assembly. I found the door needing to be replaced. I gained access to inside the unit and verified the switches ohmd out fine. They did, and I found no damage to the switch assembly.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Taylor, TX 76574
Jimmy J.
Job Details: 12/16/2021
Arrived on site for STILL NOT SPINNING THE CLOTHES OUT--JUST KEEPS GETTING STUCK IN CYCLE. Inspected actuator and its still engaged into cam as designed. Placed in diagnostics and found low fill error code. Only error code displayed. Cleared error code. Inspected cold valve side and hot valve side and noticed hot water was turned off. Customer explained all other cycles will spin except heavy duty and bulky. Found debris in cold water valve filter. Used water to clean it out as well as blowing into the cold filter valve to release the dirt and debris inside. Reached out to sr techs and they were able to locate the wash cycle diagram and it showed that both heavy duty and bulky cycles use warm and hot water. This would be the reason the washer cuts off and never spins. Once the cycle calls for warm or hot water and it doesnt sense it coming out the washer shuts off. Job completed.
We serviced a
KITCHENAID OVEN
Model KEBC107KSS03
Near Dripping Springs, TX 78620
Tyler L
Job Details: 12/16/2021
Arrived on site for complaints of no heat. Found TOD fuse with no continuity. Installed new fuse and tested unit. Preheated oven to 350. Temperature reading is correct and oven now functioning as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Austin, TX 78759
Scott
Job Details: 12/16/2021
Arrived on site for door gasket cracking . Right side gasket is separated and cracked . Replaced gasket . Left gasket in normal condition. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Georgetown, TX 78626
Tommy
Job Details: 12/16/2021
"Arrived onsite for ice maker intermittently making ice and chute frosting. Upon arrival found unit ice bin gasket separating, seal loose and not holding and separated appearing weak. Ordering all three to be replaced at once.; ordrng 1 WPW10287601 (Seal) and 1 W11185686 (Ice container)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Del Valle, TX 78617
Robert
Job Details: 12/16/2021
Arrived on call for complaint that button fell. Found the control was not secure in console. Reposition the control to correct position and test. No leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW1
Near Del Valle, TX 78617
Robert
Job Details: 12/16/2021
Arrived on call for complaint of leak. Found the dispenser port blocked. Removed the blockage and the water return to its normal path. No additional leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Round Rock, TX 78665
David Z
Job Details: 12/16/2021
"Arrived on site to diagnose refrigerator leaking water from under the unit. Customer said this happens roughly every other day. Removed rear panel and found drain tube was not attached from factory, it was just sitting in the drain tray. Reattached drain tube properly. I could not tell if the drain tray was cracked or not, did not appear to be. If customer calls back we will need to replace the drain tray (2 man job). Unit is working as designed at this time. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Austin, TX 78749
Kevin
Job Details: 12/16/2021
Arrived on site and inspected washer and found valve housing is leaking ; ordrng 1 W11172234 (Housing)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/16/2021
"Arrived on site for washer lid not locking. Ins unit and work area. Performed diagnostics mode and checked fault codes. Found F3-E2 inlet thermistor, F5-E2 lid lock and F6-E2 miscommunications between ACU and UI. Performed component activation and found mechanical failure with lid lock. Found control responsive with UI. Measured thermistor resistance and found within range. Checked incoming water hoses to washer and found correct. Inspected door lock and checked to make sure screws are tight. Not able to identify mechanical failure. Tested all other operations in automatic test mode and found unit working as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Burnet, TX 78611
David S
Job Details: 12/16/2021
"Arrived on site to install previous diagnose parts, I spoke to the home builder and found out the house has closed and the did a walk through with the home owner and found no issues with the range. No parts installed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Buda, TX 78610
Tyler L
Job Details: 12/16/2021
"Arrived on site for install of previously diagnosed part. Installed new sump and motor assembly. Tested unit by running factory diagnostics. Unit passed all tests, functioning as designed. No water leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Austin, TX 78724
Robert
Job Details: 12/16/2021
Arrived on call for complaint of not making ice. Found bin full of ice. Customer said the issue is the door is not sealed and I will not dispense ice. Gasket not sealed properly heated gasket to properly seal. Test dispenser and found the motor has 120v but not working will need motor to complete. ; ordrng 1 WPW10317991 (Motor)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/16/2021
Placed in diagnostics and F7E6 motor fault. This was the only error code. Checked actuator and actuator arm was not engaged into the splutch. Removed actuator and installed new actuator. Tested washer and motor is agitating as designed. Cleared error code. Job completed."
We serviced a
WHIRLPOOL COOKTOP
Model WFE515S0JS0
Near Temple, TX 76502
Jonathan M
Job Details: 12/16/2021
Arrived on site for arrange that is getting too hot on the right front burner. The customer advised there may be nothing wrong with her unit but when she was cooking some thing it seem to overheat. Tested the unit on a medium setting and the unit ran as designed by cycling on and off. Ran through a medium high heat cycle and the unit cycled on and off as well. Ran unit through high heat cycle and the unit stayed on. I did advise the customer that this unit will cycle on and off and that she just needs to adjust her burner in order to cook her food properly. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Bastrop, TX 78602
Matthew
Job Details: 12/16/2021
"Arrived onsite for unit not going into final spin. Tested unit and unit would not go into spin mode. Ran diagnostics test and there were no codes. Ran auto test, unit would complete wash cycle but would not go into spin cycle. Called tech line and tech assisted checking all components with ohm test. All components tested good. Tech suggested to replacing control board. SR#7732508925 .Replaced control board and tested unit. Ran an auto test and unit now spins. Unit is functioning correctly. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ05
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/16/2021
Arrived on site for microwave powering off when using the toaster on a different outlet. Informed customer that microwave needs to be on a dedicated circuit breaker. Tested outlet polarity and found correct. Tested microwave operation and all tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Dripping Springs, TX 78620
Tyler L
Job Details: 12/16/2021
"Arrived on site to inspect noise issue. Found unit not level, so I made it level. Customer states the noise is constant and sounds like loud tapping. Could not induce the sound after running all fan tests in service mode. Found temperature in RC and FC to be good. Called techline and spoke to Drew Leeland SR# 7732510467. Advised customer to monitor and if it continues try and get a video. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MHW5500FC0
Near Austin, TX 78739
Kevin
Job Details: 12/16/2021
"Arrived on site and inspected washer and found control panel is not responding. When water is initially plugged in interior light comes on and flickers for a minute before turning off. Inspected control board and found green LED is not lit. job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ1
Near Elgin, TX 78621
Matthew
Job Details: 12/16/2021
Arrived onsite for glass top with scratches on surface. On arrival inspected the cooktop and found scratches on cooktop surface in several areas.Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRS325FDAB06
Near Austin, TX 78745
Kevin
Job Details: 12/16/2021
"Arrived on site and inspected refrigerator and found freezer light is out fresh food light is working properly. Replaced freezer light and they are now both working properly. Took one picture of both lights on, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78727
Justin
Job Details: 12/16/2021
Arrived on site for a washing machine not agitating. Upon further inspection I found the shifter popped off of the cam. Per service pointer W11531483 I replaced the shifter. I then put the unit into diagnostics mode and tested the unit. The unit is now shifting and working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Tommy
Job Details: 12/16/2021
"Arrived onsite for range not browning evenly. Upon arrival found unit is heating as designed but needed to be calibrated, preformed heat test at 350 and calibrated, showed customer how to adjust as well. Job Completed."