We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Georgetown, TX 78633
Gerald
Job Details: 10/13/2023
WRF757SDHZ04 arrived on site to install previously diagnosed and ordered part. Inspected the unit and found that the ice bin door has significant gapping due to a warped door causing warm air to leak into the ice maker. Ordering the RC door and ice door for return service. Office to contact customer to reschedule. ; ordrng 1 W11518736 (Door) and 1 W11171728 (Ice door)
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ03
Near Georgetown, TX 78628
Lou
Job Details: 10/13/2023
"Arrived on site to inspect refrigerator water not dispensing and water on shelving inside fresh foods section. Upon further inspection, the customer advised that they had to turn the ice maker and water off due to the ice maker fill tube leaking from the top of the unit. I found the fill tube bulb cracked (photo). I removed the ice maker and found the fill tube chute full of ice (photo). The customer advised they found water on the shelving under the water filter housing and they had just replaced the filter which was a knockoff filter and not an OEM manufacturer correct filter. I placed my bypass in the filter housing and turned the water on at the wall,and tested the dispenser and it operated as designed. I did not test the ice maker due to the fill tube being damaged and there is water in the motor. Looking at past repairs, this has been an ongoing issue. I am ordering the ice maker, fill tube, permagum, dual valve, reservoir, water filter and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service. Water turned off at the wall and the ice maker is turned off at the UI. No water leaks observed during service. ; ordrng 1 W11415785 (Fill tube) and 1 WPW10300024 (Ice maker) and 1 212643 (Permagum) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL DISHWASHER
Model wdf331pahs1
Near Manor, TX 78724
Joe Z
Job Details: 10/13/2023
"Arrived on site for door not closing correctly. Upon arrival,inspected unit and found debris in latch preventing the door from closing correctly. Removed debris and latch is failed and strike will not press latch. Removed latch and by passed switch. . Am now able to get into diagnostics. Got error codes F5-E1 door switch stuck open. Need to replace latch. Ordering all parts to latch. Office to reschedule ; ordrng 1 WPW10274884 (Latch) and 1 WP8524471 (Latch actuator) and 1 W10678341 (Latch spring)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/13/2023
"Arrived on site to test unit for beeping after cycle starts and doesnt allow water into unit. Upon closer inspection found code f6e2 meaning know water, reset units codes. Tested unit unit is running as intended. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Round Rock, TX 78664
Sterling
Job Details: 10/13/2023
On arrival verified vent complaint. Found crushed vent hose behind unit. Took photos and attached. Advised customer vent may need to be replaced. Attempted to move dryer forward to ease restriction of vent. Dryer then blocks door of closet it is in from closing which prevents access to another room. Pushed unit back to allow door to close. Advised customer vent issue needs to be fixed to allow proper air flow of unit. Operational test good. Job complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Georgetown, TX 78626
Sterling
Job Details: 10/13/2023
On arrival found no power to outlet. Spoke with builder and found power was damaged recently at breaker box and will need to be repaired before diag can be completed. Job complete builder will call back when power is returned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS04
Near Lampasas, TX 76550
Tyler
Job Details: 10/13/2023
"Arrived on site for refrigerator making an odd noise when cooling. Upon arrival confirmed sound and found sound still rattling from compressor area, added sound pads to condenser line and suction line, found no removed. Call complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS05
Near Andice, TX 78628
Lou
Job Details: 10/13/2023
"Arrived on site to inspect cooktop flames not hot enough. Upon further inspection, I tested the cooktop and found the front right burner would not change from high to medium and the back left burner flame was too small or not hot enough. I inspected the orifices and found the back left burner orifice incorrect (79). Customer had the orifice converter ion kit that came with their owners manual and I replaced the orifice with the correct orifice(108) and retested and it is operating s designed. I attempted to adjust the flame on the front right and was unable to get the flame correct. I am ordering the front right burner valve and scheduled return service for 10/19/23. No gas leaks detected during service.; ordrng 1 W10859922 (Right front valve)"
We serviced a
WHIRLPOOL OVEN
Model KEMS309BSS01
Near Austin, TX 78746
Wesley
Job Details: 10/13/2023
Arrived onsite for unit which would not turn off. Customer had unit repaired under AHS warranty. Called to report findings to safety. Control replaced for stuck relay. Unit is now operating as designed. Sr#7737509588
We serviced a
WHIRLPOOL RANGE
Model SF377PEGQ7
Near Austin, TX 78704
Wesley
Job Details: 10/13/2023
SR#7737501601 unit door glass shattered during self clean and door glass is no longer in stock. Advised customer on findings and reported findings to safety. Customer will pursue replacement. No repair coverage. No part availability.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Lockhart, TX 78644
Andrey
Job Details: 10/13/2023
"Arrived on site for no ice production, tested unit found ice accumulated on feeler arm do to what spraying out from the water fill tub and will not reset, will need to install pressure regulator and replace water valve on next visit rescheduled for 10/20; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Water line)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Luling, TX 78648
Andrey
Job Details: 10/13/2023
"Arrived on site to test unit for not operating properly, tested unit found loose wire on drain pump, secured wire and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78704
Wesley
Job Details: 10/13/2023
Arrived onsite and replaced panel to repair scratches under one stop provision. All checks good. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Austin, TX 78753
David Z
Job Details: 10/13/2023
"Arrived on site to install new lid to resolve broken lid. Found both hinges are fine, just lid broken. Replaced lid and verified proper operation. Repair completed."
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Georgetown, TX 78628
Miguel
Job Details: 10/13/2023
Arrived on site for dryer not heating.. ran test and found heater working properly. Vent checked and found to be clogged within the wall. Left vent disconnected and advised them to have the vent cleaned before connecting back. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78732
Paul
Job Details: 10/13/2023
Arrived onsite for a dishwasher that will not start. The customer stated the control panel will beep when a selection is touched but the lights will not turn on and the start button will not work. I found exactly what the customer described. I was able to enter diagnostics and all the lights on the control panel illuminated. I found no stored error codes. I ran the service cycle and the machine completed the cycle and worried as designed. I verified good voltage and polarity at the J-box. After the service cycle the unit was still responding the same way with all the selections beeping but the indicator lights never turned on. I did a power reset and everything started functioning correctly. I ran the service diagnostics cycle again and it completed the cycle and worked as designed. I then tested all the selections on the control panel and all responded correctly and the indicator lights turned on with each selection. At this time the unit is working as designed. I called Whirlpool Techline and spoke with Robert SR# 7737550768. Robert agreed with me that if the problem continues to change out the OWI because its about the only thing in the machine that can effect the 5VDC circuit. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Lampasas, TX 76550
Tyler
Job Details: 10/13/2023
Arrived on site for washer going from sensing to agitation without filling with water. Upon arrival confirmed failure from two videos customer recorded of washer agitating cloths without water. Found no errors in diagnostics. Found pressure hose clear and no trapped debri. Found pressure switch built in control failing. Replaced control then tested unit. Found no leaks and washer filling and working as designed. Call complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Kingsbury, TX 78638
Andrey
Job Details: 10/13/2023
"Arrived on site to replace previously diagnosed timer and knob, replaced and tested unit is now running as designed, job completed"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 10/13/2023
"Arrived on site to inspect unit for time changing 10 minutes fast even after the client. Upon closer inspection found bad panel. Replaced panel, tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Kyle, TX 78640
Leonardo
Job Details: 10/13/2023
"Arrived on site to test unit for not using water in cycle. Upon closer inspection found bad motor assembly, replaced motor assembly. Tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Austin, TX 78753
Joe Z
Job Details: 10/13/2023
"Arrived on site for partial display. Upon arrival, inspected unit and found partial display and ui not responding. Need to replace panel. Replaced ui panel W11632709 and test unit. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WFG320M0BS3
Near Andice, TX 78628
Lou
Job Details: 10/13/2023
"Arrived on site to inspect range burner flames. Upon further inspection, I tested the cooktop burners and found the front left burner taking too long to ignite. Found the ignitor had dropped down and wasnt making good contact with the burner cap. Adjusted the ignitor and retested and all burners are operating as designed (photo). Also found the oven door outer glass trim is coming off and not securing the glass in place (photo). I attempted to reattach the trim, but it continued to pop off which with it not securing the glass properly becomes an issue. I am ordering the outer door glass and scheduled return service for 10/20/23. No gas leaks detected during service.; ordrng 1 W11176456 (Outer glass door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near Georgetown, TX 78626
Sterling
Job Details: 10/13/2023
On arrival found unit does turn on. Ran diag cycle and all checks good. No leaks detected during service. Unit is operating as designed. Advised control requires extended press on control keys due to Ada unit. Job complete
We serviced a
WHIRLPOOL DRYER
Model MED8630HC2
Near Austin, TX 78738
Scott
Job Details: 10/13/2023
Arrived on site for dryer louder then normal. Ordering sound pads and anti vibration kit in SP W11378591A. . Call to set return; ordrng 1 W11401018 (Noise kit) and 8 W11113654 (Sound pad)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Blake
Job Details: 10/13/2023
Arrived on site to inspect dishwasher. The dispenser door is coming into contact with the upper rack causing it to not open fully. The upper rack and lower rack has rust. I am ordering the racks and the dispenser to resolve. No leaks observed during service. ; ordrng 1 W10909088 (Upper rack) and 1 W10161215 (Lower rack)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78704
Luis
Job Details: 10/13/2023
"Unit 3213Arrived on site for noise complaint. Unit in a defrost cycle,let unit finish cycle compressor and fans powered on loud vibration noise from compressor compartment,removed cover adjusted tubing in compressor compartment installed cover noise no longer present power cycled unit let compressor power on tested no odd noise,repeated process multiple times no odd noise from unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Liberty Hill, TX 78642
Maurice R
Job Details: 10/13/2023
"Arrived on site for refrigerator not producing ice. On inspection the IM passed all test. On further inspection found the fc evap full of ice. Tested bi metal and it was open turn the defrost and it did not come on. Ordering bi-metal. Did a yesterday on the evap fan, it was on but no air was coming out of the damper. Ordering a damper. Informed the customer that the unit needed to be defrosted before we come back, customer sign the waiver. No water leaks detected during service.; ordrng 1 W11578030 (Evap motor) and 1 WPW10479155 (Damper)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Jarrell, TX 76537
Jonathan M
Job Details: 10/13/2023
"Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer advised that wants the unit starts and fills with water, it will do nothing but drain out the water. Did confirm the customers complaint and ran it through diagnostics. Found an F4 E3 (wash motor not running) error code. Ran the unit through an auto test and did confirm that the wash motor would not activate. Replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JZ1
Near Lampasas, TX 76550
Tyler
Job Details: 10/13/2023
Arrived on site for range with melted glass top. Upon arrival confirmed failure and found center of front left dual burner had literally melted downward towards burner. Called techline and safety team and reported findings sr#7737550575. Safety team recommend not repairs unit and instructed me to tell the customer to call whirlpool directly for further assistance due to failure. Call complete
We serviced a
WHIRLPOOL WASHER
Model Mvw6200kw2
Near Austin, TX 78724
Joe Z
Job Details: 10/13/2023
Arrived on site for sparks underneath and tripping breaker. Upon arrival. Raised unit to inspect harness and lower components for potential sparks. Found leaking capacitor. Replaced capacitor W11395618. Test resistance of drain pump and is good. Test unit. Found when as soon as knob is turned basket begins to spin on its own. Believe there is a shorted wire in harness. Replaced harness and same issue persist. Contacted CS for assistance. Recommend replacement of control. I also am ordering drain pump due to issue started when cycle was getting ready to spin. I would like to replace drain pump and control at same time. Ordering Control and drain pump. Office to reschedule ; ordrng 1 W11556725 (Control) and 1 W11399437 (Drain pump)
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Austin, TX 78746
Wesley
Job Details: 10/13/2023
Arrived onsite for leaking inlet valve. Replaced the valve. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EPA02
Near Austin, TX 78703
Luis
Job Details: 10/13/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Jarrell, TX 76537
Jonathan M
Job Details: 10/13/2023
"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the unit has been making ice on and off for several months, but that it finally just died and has not made any ice over the last several days. Found the icemaker stuck in the middle of a harvest and attempted to jump the icemaker. Found that the motor would not turn. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Hutto, TX 78634
Blake
Job Details: 10/13/2023
Arrived on site to inspect single wall oven. The UI is not responding properly. I was unable to get the unit into diagnostics. I tried cycling power but found no change. I am ordering the UI to resolve. The one I was sent was incorrect. Office to order parts and schedule service. ; ordrng 1 W11600370 (UI)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Marble Falls, TX 78654
Maurice R
Job Details: 10/13/2023
Arrived onsite for washer making a noise. On inspection had the unit in diagnostics mode and when the agitator started to shake violently and the cap came off and hit the lid. Stopped the unit and gain access to the gearcase found oil every where. Pulled the rotor and found oil all over it. Pulled the clutch and slider found oil on them. Went to pull the agitator off and broke it get it off. Since they have not approved the repairs and I did not have the agitator stopped the repair. Ordering a new agitator and will return next Friday since it is the only day open. No water leaks at the time of service.; ordrng 1 W11550891 (Agitator) and 1 W11551646 (Basket nut.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Hutto, TX 78634
Sterling
Job Details: 10/13/2023
On arrival.Verified DW not hooked up. Found drain hose not attached and water line not attached. Installed both correctly and ran diag test. All operations good no leaks detected during service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Buda, TX 78610
Leonardo
Job Details: 10/13/2023
"Arrived on site to test unit for not drying dishes at end of cycle. Upon closer inspection found open heating element. Replaced heating element, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Austin, TX 78737
Matthew
Job Details: 10/13/2023
Arrived onsite for unit needing natural gas orifice replacement. Replaced all orifice according to tech sheet. Ran unit and found flame is nice and blue but weak. Customer has a restricted line. Unit was a new install. Customer will contact installer to check for restriction. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hutto, TX 78634
Blake
Job Details: 10/13/2023
Arrived on site to inspect top load washer running out of balance. I found the suspension worn. I removed and replaced the suspension and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hutto, TX 78634
Blake
Job Details: 10/13/2023
Arrived on site to inspect dryer. The customer informed me the timer makes a ticking noise when its in the off position. I removed and replaced the times and tested. The door handle has broken off the door. I am ordering the door and handle to resolve. Office to order parts and schedule service. ; ordrng 1 W10861225 (Handle) and 1 W10861224 (Door)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Lockhart, TX 78644
Andrey
Job Details: 10/13/2023
"Arrived on site to replace previously diagnosed door gasket, installed and it is perfect with no ripples on the corners, ran unit and found no leaks unit is running and designed, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pflugerville, TX 78660
David Z
Job Details: 10/13/2023
"Arrived on site to follow up on refrigerator that was not defrosting. Checked heater and found it was not correctly installed and sitting in the drip tray. I also found the bimetal bulging in the harness and replaced. I put the unit in forced defrost with bimetal jumped and verified heater came on, and heater positioning was adjusted. Unit working as designed. Repair completed."
We serviced a
MAYTAG DRYER
Model MED6200KW1
Near Austin, TX 78738
Scott
Job Details: 10/13/2023
Arrived on site for dented cabinet. Found cabinet defective . Reordering part . Customer also mentioned scratched on front panel . Call to set return ; ordrng 1 W10806345 (Front panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hutto, TX 78634
Blake
Job Details: 10/13/2023
Arrived on site to inspect side by side refrigerator. The filter door has broken off. Also the ice doesnt always dispense. I found the ice motor running but the gears not grabbing properly. And sometimes the gears strip. I am ordering the ice container and motor gear as well as the filter housing to resolve. No leaks observed during service. ; ordrng 1 W11244434 (Container) and 1 W11162042 (Housing) and 1 WP2220458 (Coupler)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Round Rock, TX 78664
Blake
Job Details: 10/13/2023
Arrived on site to inspect top load washer noise. I removed and replaced the actuator and tested. The sound is still present. I found the cam has stripped the gearcase output shaft. The gearcase is needed to resolve. I am ordering the geacase cam and capacitor. ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam)
We serviced a
WHIRLPOOL DRYER
Model WED9620HBK2
Near Liberty Hill, TX 78642
Maurice R
Job Details: 10/13/2023
"Arrived onsite for dryer not drying. On install found heat set for medium turn it to high and found the washer was set to medium spin. I set the spin to xtrra fast to get more water out of the clothes to help the dryer dry them. Informed the customer to wipe the moisture sensor once month to keep them working correctly. The unit heated to 267?, it is getting hot enough to dry clothes. Customer is going to try the new settings in see if it helps. The smell that is in the dry is the new heating element burning off the factory oils. Air flow was good on the unit. SR7737549540."
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK3
Near Liberty Hill, TX 78642
Maurice R
Job Details: 10/13/2023
"Arrived onsite for washer dispensing to much detergent. Found that the unit was set on the lowest soil setting. Did not find and other settings to change the amount of detergent that gets distributed into the unit. The keys are not very responsive to the touch, informed the customer to connect the unit to the WiFi to get software updates. Sr 773754872 WP said there is no setting to change for softener, you can only set the amount detergent going in to the unit. No water leaks detected."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Dripping Springs, TX 78620
Matthew
Job Details: 10/13/2023
Arrived onsite for unit heeding a gearcase. Upon disassembly found agitator seized to shaft. Will need to break agitator off to replace gearcase. Ordering agitator and actuator. Set to return Friday the 20th; ordrng 1 W11550891 (Agitator) and 1 W11481722 (Actuator)
We serviced a
JENN-AIR COOKTOP
Model JIC4536KS01
Near Briarcliff, TX 78669
Leonardo
Job Details: 10/13/2023
"Arrived on site to replace display, replaced display. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78704
Wesley
Job Details: 10/13/2023
Arrived onsite and repaired by replacing door skin. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Belton, TX 76513
Jonathan M
Job Details: 10/13/2023
"Arrived on site for a washing machine that is making a clicking noise during agitation. Inspected unit and work area. The customer advised that it is doing the same thing her previous washer did where it will make a clicking sound in the counterclockwise rotation of the agitation. The customer showed me two videos within the past three days where this is done this. I did confirm the customers complaint and checked the agitator. Found no abnormality with the agitator. Checked underneath and did not find any signs of rubbing from the rotor, stator, or slider. I called whirlpool tech line and spoke to Butch Sr # 7737550704. He advised that based on the complaint, the only three things that could cause that sound would be the slider, rotor, or gear case, and to replace all three. Replaced all three parts, and did advise the customer to contact us back if further issues persist. I call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, TX 78717
Miguel
Job Details: 10/13/2023
"Arrived on site for icemaker not making ice, found icemaker bail arm not setting properly. Replaced icemaker. Verified operation. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Kingsland, TX 78639
Maurice R
Job Details: 10/13/2023
"Arrived on site for previously diagnosed parts. Installed the RC gasket and checked for air gaps. No air gaps were found. Customer still say that there is a knocking noise randomly throughout the day. There are no visible issues with the unit, customer said that it is annoying when it wakes him up in the middle of the night."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78746
Wesley
Job Details: 10/13/2023
Arrived onsite site for failed latch mechanism preventing operation. Replaced latch and Advised customer on repair. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Austin, TX 78729
David Z
Job Details: 10/13/2023
"Arrived on site to diagnose refrigerator not making ice. Customer said they can hear it cycling sometimes and sounds like it's filling but nothing is coming out. Found an E5 error for the thermistor, which can also be tied to unit not filling. The refrigerator compartment is packed with items and the back wall is fully blocked, which I believe is causing cold pockets to freeze the fill tube since most cooling air is right at the top shelves. I power cycled the unit and advised clearing out the RC and moving everything off the back wall so air can circulate, and function should resume. If this does not resolve we can replace the icemaker and control. Call completed."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Round Rock, TX 78664
Sterling
Job Details: 10/13/2023
On arrival verified complaint of hot water during cycle. Found hot and cold were flipped. Verified all components activated correctly. Correctly installed water hoses to correct valves and rechecked system. No leaks detected during service. Operational test good. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Georgetown, TX 78633
Lou
Job Details: 10/13/2023
"Arrived on site to inspect wall oven microwave combo unit microwave turntable not functioning. Upon further inspection, I tested the microwave and found the turntable not turning. Stopped testing and went into the Tools function and found the turntable turned off. Turned it on and tested the unit and it is operating as designed. Found the unit not connected to wifi and assisted the customer in downloading the Whirlpool app on their phone and connected the unit to WiFi. Retested and unit continues to operate as designed. I made recommendations for use and care, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78703
Luis
Job Details: 10/13/2023
"Arrived on site. Tested water dispenser,water dispensing correctly,replaced housing tested working advised if issue reoccurs to install a new whirlpool filter"
We serviced a
WHIRLPOOL OVEN
Model KSGG700ESS6
Near Austin, TX 78702
Wesley
Job Details: 10/13/2023
Arrived onsite and found unit operating with cosmetic dent from install. Not noticed until after the cosmetic period. Customer will appeal to kitchenaid for warranty care.
We serviced a
AMANA RANGE
Model ACR4303MFW7
Near Austin, TX 78724
Joe Z
Job Details: 10/13/2023
"Arrived on site for oven not heating. Upon arrival , inspected elements and are good. Test unit by preheating oven to 350. Unit heated correctly. Customer was not pressing start after desired temperature was selected. Instructed customer on oven operation . Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Kempner, TX 76539
Tyler
Job Details: 10/13/2023
Arrived on site for dryer not heating. Upon arrival confirmed failure. Found stable power supply and disassembled unit. Found element and cuttoff broken. Replaced both parts and tested dryer on heated dry without vent hose and found unit heating as designed. I then found in air fluff setting with vent attached that vent within home was clogged and instructed customer on getting dryer vent cleaning preformed to prevent further issue with dryer. Call complete
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ05
Near Austin, TX 78732
Paul
Job Details: 10/13/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the FC LED module. All lights are working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Salado, TX 76571
Jonathan M
Job Details: 10/13/2023
"Arrived on site for a wall oven that is not working properly. Inspected unit and work area. The customer advised that the unit seems to have this screen pop up that they lost power when they did not lose power and when this happens, the unit will lose time and will stop The cooking cycle altogether. He advised that before this issue started, time seem to be going fast on his oven clock, and that he was always having to reset it. He advised that he had tried to hook up the unit to Wi-Fi and even called into whirlpool to try to get help with it. He advised that nothing seem to work. I ran the unit through diagnostics and did not find any stored error codes. Checked all connections and found all connections properly seated. Did verify proper voltage to the control and to the user interface. I called Whirlpool techline and spoke to Robert SR# 7737549347. He advised that based on the customers, complaints and issues, the issue would have to be with the user interface, and order the console. he did advise that the customer will need to be hooked up to the Wi-Fi because he stated that when the control senses that the unit needs to be updated and the UI is not hooked up to the Wi-Fi that it can cause issues such as a loss of power message, Ordering the part and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11600370 (UI)"
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ1
Near Pflugerville, TX 78660
David Z
Job Details: 10/13/2023
Arrived on site to diagnose dryer not starting or running. Tested and confirmed no start or noise. Removed rear panel and found the thermal fuse was open. Replaced and tested. Verified proper function. Checked vents and found vents clear. Repair completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Red Rock, TX 78662
Andrey
Job Details: 10/13/2023
"Arrived on site to test unit for wet clothes at the end of cycle, customer stated that she did laundry and did not remove till the next day and control signaled done but when she opened the lid it had about 6 inches of water, tested unit found cold water valve not closing all the way causing a constant stream of water filling the tub, replaced valve and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Dripping Springs, TX 78620
Matthew
Job Details: 10/13/2023
Arrived onsite for unit taking 3 cycles to dry. Upon arrival inspected unit. Removed lint catch and found debris on the backside. Used air flow tester and found that with the unit connected to the external vent hose it recorded poor air flow. Ran same test with unit disconnected from vent and recorded good air flow. Took pic. Unit has External ventilation issues. Unit is heating and tumbling . Customer will notify builder. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Round Rock, TX 78681
Paul
Job Details: 10/13/2023
Arrived onsite for a washer that has power but will not start. I found the tub full of water. I tested voltage out of the control to the pump and had 0VAC. I tested the resistance from the control to the pump and had 1.8 ohms. I verified the resistance at the pump and had the same. I changed the pump and the control. I tested the unit in the service diagnostics cycle and the unit completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS04
Near Austin, TX 78731
Luis
Job Details: 10/13/2023
"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Round Rock, TX 78665
Sterling
Job Details: 10/13/2023
On arrival verified no ice complaint. Ran temps found RC 37 and FC 0. Ice box was 12. FRan component test. Ice box fan and thermsistor passed. Ice maker failed with an E5. Order ice maker W11658802 for return. No leaks found during service. Office to RS. ; ordrng 1 W11658802 (RC ice maker)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Round Rock, TX 78681
Miguel
Job Details: 10/13/2023
"Arrived on site for washer not working, spins and is loud while running, and banging against the side. Customer turns it off when doing so, No error codes. Found unit was not level at all. Properly leveled. Found unit cannot find center of balance. Drain pump working. Water filling. When getting up to speed I can hear gear case rubbing. Agitator teeth are worn almost due. Recommend new gearcase, suspension, agitator, cam and actuator, over authorized amount, need approval. Advised customer they will be contact if approved. ; ordrng 1 Authorization (Authorization)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Georgetown, TX 78628
Miguel
Job Details: 10/12/2023
Arrived on site for dryer not working. Found knob is just turning. Removed and confirmed knob is needed. Used different knob and found timer a bit restricted when turning. Operates properly. Will need new knob and timer. Also found vent is restricted in wall. Left unplugged from vent. Will need vents cleaned. Reset for wed am. ; ordrng 1 W11675852 (Knob)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Leander, TX 78641
Miguel
Job Details: 10/12/2023
Arrived on site for dishwasher not filling with water. Ran diagnostics and had no errors yet. Found harness was not inserted all the way to valve. Corrected and turned water on. Confirmed water now coming in and dishwasher is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near New Braunfels, TX 78130
Matthew
Job Details: 10/12/2023
Arrived onsite for unit making noise. Customer advised it was after getting ice and refilling. Ran test and found noise coming from Dual valve. Ordering valve and set to return on the 19th.; ordrng 1 W11548535 (Dual valve)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Taylor, TX 76574
Blake
Job Details: 10/12/2023
Arrived on site to inspect range. The cooktop is broken. I removed and replaced the cooktop and tested. The unit now operates as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near New Braunfels, TX 78130
Matthew
Job Details: 10/12/2023
"Arrived onsite to replace inefficient compressor. Replaced compressor, dryer and access valve . Pulled vacuum and held. Charged per spec and tested. Unit is running and functioning properly. Notified customer to monitor over 24-48 hrs. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Austin, TX 78750
Paul
Job Details: 10/12/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found ice on he evaporator cover and after pulling the cover off I found an ice and frost block under the fan and on the capillary inlet. I found the compressor only starting about every fourth try and tripping the overload all the other time and drawing 9 amps when tripping. I tried a different start device but had no change. I found the system fully charged. I changed the compressor and drier. I added an access valve to the compressor. I vacuumed the system and charged it with 5.25 ozs of R134A. The unit had good pressures and was working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Georgetown, TX 78633
Gerald
Job Details: 10/12/2023
KDTE234GPS0 arrived on site to inspect a dishwasher tripping the circuit breaker. Upon arrival the customer stated that the circuit breaker trips at the beginning of the cycle. Cycled the breaker and the light blinked 6 times. Per the circuit breaker manufacturer 6 blinks is a fault that requires the unit to be replaced. Cycled the breaker and the unit stopped blinking. Ran service diagnostic test on the dishwasher and found that all of the components are working as designed with no water leaks observed during service. This requires safety call. But they are closed. Office to call safety with details.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Smithville, TX 78957
Joe Z
Job Details: 10/12/2023
"Arrived on site for unit not operating. Upon arrival, test polarity and is good. Ran diagnostics and got error code F7-E4 basket re engagement failure, and F6-E3 ACU cannot hear MCU. During test had to unplug and plug unit several times. Found all lower components have gearcase oil on them. Inspected slider and appears good. During test clutch does not activate slider. Need to replace Control, console, gearcase. Slider, clutch,washplate, stator, rotor. Need Autho. Office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Elgin, TX 78621
Joe Z
Job Details: 10/12/2023
"Arrived on site for leaking and disposal overflow. Upon arrival, ran diagnostics and there are no saved error codes. Inspected unit and found drain, filter and disposal covered with debris. Instructed customer on maintenance of the unit. Cleared debris from all areas. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
JENN-AIR COOKTOP
Model JEC3430HS00
Near Temple, TX 76502
Sterling
Job Details: 10/12/2023
On arrival confirmed complaint for multiple heat issues. Replaced INF Switches for LF RF and RR as well as the corresponding elements. Ran operational test and all checks good. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78704
Luis
Job Details: 10/12/2023
"Arrived on site. Found icemaker turned off,lowered shut off arm icemaker ran through a cycle and filled with water. No charge due to call back on prev tech"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near San Marcos, TX 78666
Matthew
Job Details: 10/12/2023
Arrived on site for unit needing calibration and being 50? off. Upon arrival inspected unit tested unit and found unit is cycling within parameters. Found a third-party inspector Did not record temperature properly. Unit is functioning properly. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/12/2023
Arrived n site to test unit for not cooling properly. Found mullion area in Yoder loop was warmer than usual. Accessed compressor and found compressor box was hot to the touch. Removed access panel and took temp reading of compressor. Found compressor was running at 180degrees. Evap motor and condenser motor were working as designed. Spoke with Techline and found foam piece on top of compressor box was present allowing for proper air flow. Found unit grille was a solid piece and cabinet doors on unit are working against unit preventing proper air flow. This is the customers 3rd unit for doing the exact same thing. No signal around customers home so was unable(after multiple attempts) to document. Needing to call Techline with pics. Needing to provide time frame for calling Techline to allow for proper documentation. SR#7737542257#510(366)5962; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near San Marcos, TX 78666
Andrey
Job Details: 10/12/2023
"Arrived on site to test unit for not all burners lighting, tested unit found rear left burner not igniting, removed back panel and found loose connections on the igniter, connected and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kempner, TX 76539
Tyler
Job Details: 10/12/2023
"Arrived on site for dryer needing previously diagnosed terminal block, kit, and screws. Upon arrival reconfirmed issue and installed parts. Tested dryer and found dryer working as designed. Call complete"
We serviced a
WHIRLPOOL DRYER
Model med4500mw0
Near Killeen, TX 76542
Tyler
Job Details: 10/12/2023
Arrived on site for dryer needing previous diagnosised timer and knob. Upon arrival confirmed failure and replaced parts. Unti works as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Austin, TX 78739
Luis
Job Details: 10/12/2023
Arrived on site for pantry lid popping off. Removed end cap added spacer between endcap screw and liner tested pantry drawer operation unit working as designed.
We serviced a
WHIRLPOOL COOKTOP
Model JGC3536GS01
Near Belton, TX 76513
Sterling
Job Details: 10/12/2023
On arrival verified complaint of front right corner is up off the counter. Took cook top off and found it is an install issue. Unable to fix install issue as unable to get access to clamp. As well as clamp is digging into the customers cabinet. Advised to have installer come and reinstall unit correctly. Replaced cooktop and foam seals for partial bend in original cooktop. Still doesnt sit right. It will be fixed once installed correctly. Job complete. No gas leaks detected at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Manor, TX 78653
Wesley
Job Details: 10/12/2023
Arrived onsite and found burnt and deteriorating door gasket. Ordering new gasket to repair. All else checks good. ; ordrng 1 WPW10535778 (Door gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near San Marcos, TX 78666
Matthew
Job Details: 10/12/2023
"Arrived on site for washer, making loud screeching noise. Upon inspection found cam slightly worn no signs of oil present from gear case replace cam and tested, no noise was heard. If symptoms persist recommend gear case, cam, actuator, and control at the same time."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 10/12/2023
Arrived onsite for cooktop with broken parts. On inspection one of the rubber grommet was torn and there were 2 knobs broken. Ordering new parts to replace. No gas leaks detected during service. Office to reschedule once part arrives.; ordrng 2 W11366438 (Knob)s and 1 W11206740 (Rubber grommet)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Leander, TX 78641
Miguel
Job Details: 10/12/2023
Arrived on site for dishwasher leaking agains. Removed door panel. Confirmed vent still causing water and moisture. Removed and replaced vent and vent gasket. Verified air flow through vent tube. Verified operation. No leaks. Call complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Elgin, TX 78621
Joe Z
Job Details: 10/12/2023
"Arrived on site for failed knob. Upon arrival, inspected unit and found knob has failed and timer shaft is stripped. . Found Service pointer W11693378. Need to replace timer and knob. Ordering timer and returning with knob. ; ordrng 1 W11685947 (Timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Round Rock, TX 78665
David Z
Job Details: 10/12/2023
Arrived on site to replace RC door gasket. Replaced gasket and verified proper operation. Repair completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Leander, TX 78641
Maurice R
Job Details: 10/12/2023
"Arrived onsite for dishwasher spray arm broken. Found the spray arm broken, installed the new one and ran the unit in diagnostics mode. The arm was working as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Robinson, TX 76706
Jonathan M
Job Details: 10/12/2023
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advise of the unit got stuck in the middle of the hardest and would not continue or make ice. Did confirm the customers complaint and replaced the icemaker. I tested the unit and the unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Copperas Cove, TX 76522
Tyler
Job Details: 10/12/2023
Arrived on site for dishwasher not cleaning dishes. Upon arrival confirmed failure and found f4 e3 in diagnostics. Upon further inspection I found the motor receiving 120v but not turning on. Will need office to reschedule once availability of motor is known. Ordering W11613479 motor ; ordrng 1 W11613479 (Sump)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Harker Heights, TX 76548
Tyler
Job Details: 10/12/2023
"Arrived on site for washer skipping past rinse cycle and sometimes not starting properly. Upon arrival found f7e6 in diagnostics. Found motor windings both at 5.7 and capacitor functional. Found actuator could shift between agitation and spin settings. Found no rub marks, no oil leaking, or cam or gearcase failures under unit. Found control not sensing correct speed of motor and replaced it. Retested unit and found washer working as designed. Call complete"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Hutto, TX 78634
Blake
Job Details: 10/12/2023
Arrived on site to inspect dryer not heating. I verified the issue and found good airflow. I found the heating element broken. I removed and replaced the heating element and tested. The unit now operates as designed.
We serviced a
JENN-AIR WARMING DRAWER
Model JJD3030IM00
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/12/2023
Arrived on site to test unit for drawer not closing properly. Replaced rails and customer stated unit is now closing better. Job complete.