"KRFF577KPS02 Arrived to inspect noise. The customer presented a video that a loud rattle could be heard intermittently. I found the lower air guide for the condenser as the source of the noise and applied sound deadening material to it, preventing the issue. Initial inspection revealed the left leg was not set and the right was screwed down enough the right wheel was off of the floor and the whole machine would rock over 1/4. I corrected the issue and then adjusted the FC door. Operational test good, no leaks observed during service."

"Arrived on site to diagnose washer that's popping breaker when used. Found breaker trips if basket moves at all, pointing to shifter. Unit tripped breaker when draining. Reset and was able to get unit drained. Found shifter failure error and lid switch errors. Ordering shifter and related parts to resolve. Unit likely just needs a new shifter to resolve. Return visit set for 3/29. ; ordrng 1 W11607637 (Control) and 1 W11665967 (Lower Harness) and 1 W11481722 (Shifter) and 1 W11497303 (Shifter) and 1 W11307244 (Lid Switch)"

"KOSE500ESS20 Arrived to inspect door issue. I found the outer door had been bowed in on both sides and was noticeable from significant distance from the machine. Office to order part and contact the customer to arrange return service.; ordrng 1 W11600222 (Outer Door, SS) and 1 W10839793 (Nameplate)"

Arrived on site to follow up on dishwasher not cleaning properly. Customer said cleaning has significantly improved and they want to run it longer to make sure it stays. Customer will call back if issues return. Call complete.

"On arrival verified complaint of door, wrapper, and grille dented. Replaced the door, grille, and wrapper. Unit is now working correctly. No physical damage preventing use of machine. Job complete OperTional test is good."

"Arrived on site to inspect unit for not heating found terminal block, power cord and harness had been shorting causing damage to all 3 ordering harness and will return. Rescheduled for 4/1/24; ordrng 1 W11529071 (Harness)"

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor assembly. Replaced sump and motor test unit and unit test good no leaks present job complete.

"Arrived on site to diagnose cooktop with several knobs falling off. Examined unit and found all knobs had fractures on the stem, and the inner sleeves were coming off. Found no evidence of abuse or heat warping. Replaced all burner knobs and retested. Found no sticking or excessive resistance in any valve. Unit working as designed. Repair completed."

"KUIX505ESS2 Arrived to inspect water fill issue. The customer advised that the first few days after the pump had been replaced, the unit would overfill significantly. Upon arrival today, I found the water level sensor would shut off prematurely, not filling enough to produce full-sized ice. I removed and replaced the faulty pump and tested. The unit filled to the correct level through several tests. No leaks observed during service. Warranty applied to service."

"Arrived on site for cracked cook top. Upon arrival,inspected unit. What customer believed was a crack in glass is actually a fabricated mark . Uploaded picture on SD. Customer needed advice on cleaning cooktop. Instructed customer on proper cleaning. Unit is operating as designed. Job complete"

"Arrived onsite for dryer not working. On inspection the dryer was no heating when tested. Gain aces to the components and found the heating element was OL. Installed new heating element and tested unit. The unit is operating as designed from the factory, heated unit for serval minutes and it got nice and toasty in the drum."

Arrived on site for dishwasher needing previous diagnosised heater. Upon arrival installed heating element and tried testing unit. Found valve had locked up internally since last visit and will now need W11175771 valve to complete reset and repairs. ordering w11175771 valve and rescheduled customer for 04-01-24 ; ordrng 1 W11175771 (Valve)

Arrived onsite and found unit trim cracked. Replaced vent trim. Unit is now operating as designed. All checks good.

Arrived onsite for a washer not filling or having long fill times. The customer stated this was not the issue and the issue was the washer had been filling with too much water. She stated it happened when she was using hot water. I checked for stored error codes and there were none. I ran the auto service cycle and the machine completed the cycle working as designed. I ran the manual service cycle and activated the valves finding them working as designed. I went over detergent use and loading with the customer. At this time the machine is working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site for not making ice . Ran temp, fan tests ,all checked normal. Got E5 error code . Ran harvest and fill. Both normal. Replaced icemaker . Reran test all checked normal. Did power reset . No water leaks detected at time of service . Job complete"

On arrival verified complaint of ice not dispensing. On first check unit is making ice. Dispenser is also working and makes cubed and crushed. Unit is currently working as designed. Job complete. No leaks detected during service.

"Arrived on site to install previously diagnosed latch and latch assembly, replaced parts and adjusted latch assembly. Tested unit, unit is now running as designed, job complete."

Arrived on site for combo microwave oven not working. Screen is on but blank. Reset connection to interface. Still comes up blank. Replaced console. Verified operation. Microwave and oven both working as designed. Call complete.

"Arrived on site to follow up on refrigerator that was making noise. On arrival customer said there were several issues / new issues. Cooling from previous ticket was resolved. Customer said the unit makes noise a couple of times a day, the ice bucket is not attaching to the door, that the ice bin overfills and drops ice, and that they sometimes get condensation on the pantry drawer glass. Examined unit and found as follows: noise was not present at time of service and may be due to previous evaporator ice issue since unit was not defrosted. Found the magnets on the ice bucket / door aren't making a strong connection, so ice bucket doesn't stick to door. This will require new magnets / pieces. The icemaker seems to be producing fine, and bail arm is not loose / disconnected. The contact point for the bail arm to stop likely does allow the ice to fill above the bucket, and dropping some cubes is likely normal due to how its designed. Condensation on pantry glass is normal, since the warm air from opening the door is going to go for the glass being the best spot to condense. This is normal and doesn't require a repair. Customer does not want any parts replaced and wants Jenn Air yo exchange the unit, and did not authorize me to replace any parts. I advised them that we can not do that as servicers, and they must continue to discuss the issue with customer service. Also reported customers request for exchange/declination of repairs to tech line, under same SR7738624652. Customer let me know they do not want this refrigerator and will continue to submit tickets and service requests until it is exchanged. Call completed."

"Arrived on site for not making ice . Ran temp, fan tests ,all checked normal. Got E5 error code . Ran harvest and fill. Both normal. Replaced icemaker . Reran test all checked normal. Did power reset . Also recommend keeping thing off back wall. Also cleaned coils and instructed on regular maintenance. No water leaks detected at time of service . Job complete"

"Arrived onsite for oven showing error. Found f2e1, f6e0. Removed and replaced user interface console. Verified operation. Call complete"

Arrived onsite for a dishwasher leaking water from underneath. I found the tub dented up in the back right corner and the tub seam leaking water on the front left side at the bottom of the machine. I took photos of everything. The tub will need to be replaced to complete the repair. Ordering W11409866 tub. Office to RS.; ordrng 1 W11409866 (Tub)

"Arrived on site to replace control diagnosed on previous trip. Upon arrival customer stated panel stopped working days after prior visit. Replaced control, and panel, tested unit no change. Contacted tech line, per tech line we checked various components found the issue with softener was hoses swapped to incorrect location. Fixed hoses. While running diagnostic with tech line ui was not responding to power button but could get into diagnostic. Will need to order ui and control and return. Office to reschedule. SR#7738745966 per tech line; ordrng 1 W11439664 (Control) and 1 W11327395 (Ui)"

"Arrived on site to inspect unit for not heating unit. Upon closer inspection found heating element separated as well as the thermal fuse had blown. Replaced heating element and thermal fuse, tested unit, unit is inning as intended. Job complete."

Arrived onsite for a dishwasher that has a rotten egg smell on the dishes when a cycle finishes. The customer had run a cycle and the machine was full of clean dishes when I arrived. There was no smell coming from the machine or the dishes on this load. The customer and I both confirmed this. I found the drain hose at the disposal mounted correctly. I found nothing on the heating element. The customer stated they run the machine daily. I advised the customer to run a dishwasher cleaned thru the machine once a month. The customer already bought a dishwasher cleaner. I went over how to use it and what to look for to make sure it is working. I went over detergent and use and care for the machine with the customer. The machine is working as designed. Call complete.

Arrived on site for fridge making noise and not making ice . Got E2 IM error . Found frost on front of cabinet. Fan and control damper making noise . Ordering rails damper and ice maker . Call to set return .no water leaks detected ; ordrng 1 W11668672 (Rail) and 1 W11658802 (IM)

Arrived on site to test unit for noise. Found unit has a failed compressor. Needing a compressor replacement. Needing 2hrs on return visit. Office to reschedule. ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the right side RC door gasket and used my heat gun to smooth it out. The door is sealing correctly. The customer stated they have had no more dispensing issues since the previous tech left. Call complete.

On arrival verified complaint of too hot. Customer calibrated it down 25 degrees. Ran bake cycle at 350 and found avg temp was 326. Reset calibration to 0. Job complete operational test is good.

Arrived on site for dishwasher leaking water. Upon arrival confirmed issue and found leak coming from motor asm. Replaced motor asm and tested unit. Found dishwasher working as designed with no leaks. Call complete

On arrival verified complaint of unit pushing bottom out to far. Found unit is not installed correctly. Corrected installation of the unit. Unit is now level and correct. Ran opertional test and all checks good. Job complete. No leaks detected during service.

"Arrived on site for unit not operating. Upon arrival, test unit and UI is dark and not responding. Test polarity at supply and is correct. Test voltage at control and there is voltage from supply to control Found harness connection FROM control to Ui is not secure. Secured connection. Test unit by running a normal cycle. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived onsite for unit 107 and found range tripping breaker during preheat consistently. No standing shorts. Proper voltage and proper installation. Used the PR method for drying out the elements using heat cycling until they are thoroughly dry to prevent ongoing breaker tripping with the higher sensitivity GFCi breakers required by code. Unit able to preheat and maintain at 500f bake without tripping the breaker.

"Arrived on site for washer not agitating correctly. Upon arrival found no errors in diagnostics. Found coins wedged between agitator and tub causing friction during agitation cycle. Removed coins and tested unit, found no leaks and washer working as designed. Call complete"

Arrived on site to test unit for F1E1. Found bad control board replaced board test unit and unit test good job complete.

"Arrived on site for a dryer that is making noise during operation. Inspected unit and work area. The customer advised the unit makes a thumping sound and that it has a little squeak noise that it makes intermittently through the cycle. Around the unit and the customer showed me it right away with a thumping sound was. Found, thumping sound was when the dryer idler pulley was hitting the ridge of the dryer basket. I did explain that that is a normal sound that they will hear during operation. I disassembled the unit and found the rollers and idler pulley hard to spin, potentially causing the squeaking sound. I replaced the rollers, belt, and idler pulley and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to test unit for RC led module flickering. Needing RC module replaced. Scheduled for 3/26. ; ordrng 1 W11527432 (LED Module)

Arrived on site to test unit for oven not getting hot. Test unit and found and bake element. Replaced bake element set unit and unit test good job complete.

"Arrived on site to test unit for not heating enough. Tested unit found unit not connected to wifi causing time to be off a few minutes every week. Advised customer to do that so unit can get software updates. Heated unit up to 350?, unit reached 385? and than leveled at 350?. Unit is running as designed, job complete."

Arrived onsite for a refrigerator not making ice. I found the ice box not cold enough. I tested the temp in the FC and it was at 27 degrees and in a defrost cycle. The sealed system turned on shortly after starting the temp test. I tested the icemaker in a harvest cycle after finding an E2 motor lost position error finding the motor not turning with 12V to it. I changed the icemaker and it went thru a harvest cycle. The unit is working as designed. Call complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the wash motor and tested the unit. Found the unit working an operating as designed with no leaks. Present during operation. Call complete.

"Arrived on so5 for refrigerator not cooling. Upon arrival confirmed Ed issue and found large defrost issue in fc. Tested unit and found 124.3 vac to heater but heater not turning on. Removed all ice from coil after replacing heater and found unit defrosting as designed, informed customer to give unit 24 hrs to stabilize temps. Call complete"

"Arrived on site for freezer not cooling. Only getting to about 60f. Started unit up and found no heat transfer coming off compressor. Recovered refrigerant. Copper tubing. Replaced compressor, filter dried. Used 97 psi to confirm no leaks in system. Vacuumed and recharged. Call complete."

Gate 4040. 1713#. Arrived on site with new gasket. Removed and replaced gasket. Used heat gun to warp into place. Found ice maker gasket barely makes contact. Seems to be missing matching part to the door closure. Gc to make a part for this machine per customer. Contacted office. They will call customer to reschedule ; ordrng 1 WPW10287601 (Ice maker seal)

"Arrived on site for washer not spinning. Found f0e5, f7e6. Ran diagnostics and found unit does not spin. Gear case does not change to spin. Will need to replace gear case. Attempted to remove agitator but it just spins once force is applied even when cam is in spin position. Will need to order more parts for repair. Will need dremel cutting wheel tool. Advised office will call to schedule. ; ordrng 1 Extratime (Extra time) and 1 W10902814 (Agitator) and 1 W11385424 (Retainer) and 1 W10528947 (Hub)"

Arrived on site for refrigerator freezing. Found moisture along diffuser. Replaced diffuser and main control. Upon further inspection found small gap in refrigerator seal. Attempted to heat gasket to make proper seal. Gap is caused by center mullion not being level with cabinet. Called tech line. Sent pictures. Sr# 7738715511. Will be sent for review. Call complete.

"Arrived onsite for a repair that is not cooling. Upon arrival I found that the unit is leaking refrigerant.(see photos) I am ordering a ss 2hrs. And well have the office reschedule 6104; ordrng 1 W11578004 (EVAPORATOR) and 1 W11562215 (HEATER) and 1 W11580057 (COMPRESSOR) and 1 47grams(R600A) (47 grams (R600A)) and 1 W11616409 (Assembly, Evaporator Fan Wire (Includes Defrost Bi-Metal)) and 1 Uvdrier (Uv drier) and 1 Accessvalve (Access valve) and 1 SS2hrs (Ss2hrs)"

"Arrived on site for F20. Upon arrival,inspected unit and found error code F20 no water detected entering washer. Test supply and have good pressure. Found debris blocking cold water from entering valve. Cleared debris. Cleared error code. Test unit and is now operating as designed. No leaks present at this time. Job complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel failure, I removed and replaced the control panel and assisted the customer in connecting to the WiFi through the Whirlpool app on their phone. Tested the unit and it is operating as designed. Job completed."

On arrival verified complaint of fluctuating temps . Current temp set at RC 39. Prod temp is 40. No frost build up in FC section. Unit has full frost pattern. Spoke to SW and determined to replace HV board and stealth UI. Recovered data logger. Job complete customer to monitor temp.

"Arrived on site to test unit for banging around. Inspected basket and found that it is defective 50% of holes not punched through. Will need to order basket to fix issue. Ordering basket, office to reschedule.; ordrng 1 W11513243 (Basket assembly)"

Arrived on site for oven not starting. Confirmed both oven go as if starting no relays heard then unit goes back to Home Screen. Found f6e0 error multiple times. Reset connection to display console. On reset unit is working. Recommend new console. ; ordrng 1 W11428578 (Console)

"Arrived on site to test unit for not advancing cycles. Tested unit found wash motor not engaging. Replaced wash motor assembly and tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect unit for long fill times. Upon closer inspection found valves opening correctly, and no build up restricting flow. Ran test cycle with no issues. Filled tub with deep fill to visualize how much water was coming into unit, about 1/3 of the way. Informed customer on expectation of how much water should enter the unit with it being a high energy efficiency unit. Job complete."

"Arrived on site for noise complaint. Checked fans normal operating sound from fan,no vibration noise removed compressor cover no obstruction or vibration diagnosed normal operating sound of new compressor."

"Arrived on site to test unit for not cooling in RC. Tested unit through diagnostic, all components engaged properly. Thermistors passed. Exposed evaporator coil, found ice built up on the drain pan and air channel to RC was filled with ice causing air not to travel down to RC. All signs point to an air leak in the FC. Inspected gasket, gasket is sealing properly. Found black metal separating from liner along FC door. Filled gap with silicone to prevent air leakage. Advised customer to let unit defrost for 24 hours before plugging it back in. At this time unit is running as designed, no leaks detected, job complete."

On arrival verified disposal mutter hums but moves freely. Replaced disposal. Verified no leaks after install. Also confirmed plug removal. Job complete.operational test is good.

"Arrived on site to test unit for not heating. Tested unit found F7E1 error code. Checked heater, heater ohmd at 11.5, replaced control board. Tested unit, all components engaging properly. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to replace faulty, third level tract holder, as well as tub nut (2). Replaced and tested. Unit is functioning properly. No leaks present at this time. Job complete."

"Arrived on site for leaking water. Upon arrival, inspected unit and found a small drip even when machine is off in standby mode. Found a steady drip coming from rear of unit. Traced it back up to underside of cold water valve. Found supply hose to be about a half turn too loose. Secured connections and the drip is gone. Ran unit by running a normal cycle with deep fill. Unit filled and began washing with no leaks. Canceled cycle to test drain. All water drained correctly. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived onsite to install previously ordered parts. Upon arrival I installed the new console,control box and heater. And tested the unit and found unit operating as designed job complete"

Arrived on site to deliver previously ordered parts. The customer was not home during delivery. I spoke to the office and was advised to leave the part in a discrete location. I left the part on an outdoor furniture chair for the customer. See photo. Will have the office charge the card on file for the remaining owed balance. Call complete.

Arrived on site to test unit for unit not washing dishes. Test unit found no codes no errors at all. Found hot water at sink took almost 5 minutes to get warm. That means dishwasher is not getting 120-140? water. Unit is spraying correctly and working correctly just not getting any hot water. Customer is going to get with Plummer again job complete.

"Arrived on site to install previously diagnosed parts. Replaced ice container, dispenser motor and impeller. Tested unit, unit is now running as designed, job complete."

Arrived on site to inspect unit for not heating. Upon closer inspection found igniter not drawing correct amperage. Ordering igniter and will return. Rescheduled for 3/26/24. ; ordrng 1 279311 (Igniter)

"Arrived on site to inspect unit for error code f1e1 being thrown during a cycle. Upon arrival found model and serial incorrect, updated to correct info. Upon closer inspection customer stated he turned breaker off and cleaned float switch and unit began working hasnt has issues in a week. Placed unit into diagnostic mode and ran diagnostic cycle, unit ran fine and no error codes stored currently. Hard reset done by customer fixed known issue. No leaks present at this time. Job complete."

Arrived onsite for previously diagnosed parts. Installed the right hinge on the door. The door will not fall open when you open it. The door is operating as designed and no water leaks detected during service.

Arrived on site for dryer not starting . Found unit would just hum when pts button was pushed . Drum would not move. Found large wad of debris in blower wheel . Removed wad . Unit is performing normally. No lint build up . Job completed

Arrived on site to replace left rear foot. Replaced and tested. Unit is functioning properly. Job complete.

"Arrived on site. Found weak air flow entering fresh food section some ice build up on evaporator,ran defrost heater,heater powered on,closed freezer door with fresh food doors opened and unit kicked itself out of diagnostics,attempted to reenter diagnostics and ui not allowing. Replaced the main comtrol again and ui control,ran defrost cycle passed"

"Arrived on site for unit not powering on and water in unit that does not drain. Upon arrival, test unit and UI is dark and not responsive. Also found tub filled with water. Test polarity from supply and is correct. Found neutral wire at junction box is not secured. Secured connections at junction box. Unit now powers on. Ran diagnostics and there is no saved error codes. Ran drain cycle and Water in tub drained correctly. Ran automatic test cycle and all components operate correctly. Ran a normal wash cycle. Unit filled and began to wash correctly. Unit is operating as designed. No leaks present at this time. Job complete."

Arrived onsite for cosmetic blemishes that were able to be cleaned to restore. The unit is now in good working order. Advised customer on repair.

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E4-water leak. I cleared the code and continued with testing and the unit operated as designed. I found a large amount of suds in the bottom of the tub. The customer advised that they accidentally placed liquid dish soap in the rinse aid dispenser (photo). I removed the toeplate and inspected the float switch and drip pan and found soapy water in the pan causing the error code (F8E4). I removed the float switch from the pan and cleaned the soapy water from it best I could and will order another one just in case this one continues to fail. I recommended the customer not use the unit until we can get back to replace the dispenser assembly and I explained that using the unit with the dish soap will only cause more issues with the unit. I made recommendations for use and care, as well as, detergent and rinse aid use (water softener system). I am ordering the dispenser, float switch and CNOTE-PLACE ON CANCELLATION LIST and spoke with KC in scheduling soon as the customer is a care taker of an elderly and needs their dishwasher daily. Unit left unplugged for safety and no water leaks observed at the end of service. ; ordrng 1 W11412300 (Dispenser) and 1 CNOTE (PLACE ON CANCELLATION LIST) and 1 W11545764 (Float switch)"

"Arrived on site for loud noise and water leaking. Customer showed pictures and video,ice hitting evaporator fan blade and ice build up causing water leak in fresh food compartment,customer defrost unit at time of visit unit cooling. Ran diagnostics all fans powered on ran fresh food heater passed changed defrost setting to basic to allow a defraot cycle every 8 hrs of compressor run time."

Arrived on site to unit 1302. Correct model and serial# for job adjusted doors and seals no damage on door.s

Arrived onsite for a washer that will not start. Upon arrival the customer informed me that the unit will at times just get the clothes wet but not wash them and some times the unit will not spin the clothes out either. Upon arrival I ran the unit in quick wash and found that it opened as designed. But while doing this test I found the the unit was set to hit then I change it to tap cold and found that the water flow was low/slow. I replaced the valve to take care of the low cold water flow and it improved the flow. Then I replaced the control for the seemingly start/cycle completion issue.

"Arrived on site to test unit for not cooling. Customer stated unit smelled weird for about a week. They were worried about a freon leak. Ran diagnostics on unit multiple times, unit passed, all components engaged properly. Unit is freezing in FC and cooling in RC. Inspected unit for leaks, none present. Advised customer to keep food away from any air vents and away from back of the unit so there are no airflow restrictions. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to diagnose dishwasher not cleaning dishes as well, leaving some residue still on dishes. Tested unit and found no error codes present. When dishwasher was running, something sounded like it was spraying on the door. I tried reseating parts on the inside. Found unit is pumping good, spray arms are moving. I also removed some debris from the lower spray arm. I advised the customer to run the dishwasher on Heavy with the high temp options all turned on, and see if performance improves. Mechanically the unit seems like it's working properly, but the spray on the door seemed abnormal. Ordering clear door to observe, and spray arms as well. Customer will follow up and cancel service if changing settings allows proper wash. Return visit set for 3/25. ; ordrng 1 Cleardoor (Clear door) and 1 W11579565 (Lower spray arm) and 1 W11128231 (Diverter Cover) and 1 W11627525 (Upper Spray Arm)"

Arrived on site to test unit for some burner not igniting. Test unit and found wrong burner caps on 4 burner. Secured burner caps to correct burner and all burner are igniting as designed job complete.

Arrived on site for washer not spinning/draining out cloths properly. Upon arrival found lidswitch broken. Replaced switch and found Asher working as designed with no leaks. Call complete

"Complaint was that cooktop sometimes turns itself on and has to cool down before it will turn back on, found shelf under cooktop was to close. Showed instructions requires 5 1/8 inch clearance before the top of a shelf. Refer to contractor or builder. Call complete"

"Arrived on site to install previously diagnosed and ordered parts. Per the previous techs diagnosis, I removed and replaced the compressor, access valve and UV dye drier. Before installation, I evacuated the system outside and cleared the system with Nitrogen. Removed and replaced the parts mentioned and vacuumed the system for approximately 30 minutes. Pressures held at -30/0 for approximately 15 mins before I installed 68g of R600 refrigerant. Allowed the system to equalize then plugged the unit in and monitored the unit. Unit is beginning to cool properly and I recommended the customer allow the unit to cool for 24-48 hours before placing food items inside. No water leaks observed during service, job completed."

Arrived on site and upon further inspection found fill tube wire was connected in molex connection but actual wiring was not making contact. Replaced fill tube and heater assembly. Installed pressure regulator and replaced FC ice maker as a precautionary. Unit now working as designed. No leaks detected. Job complete.

Arrived on site to inspect unit for burner coil not heating. Upon closer inspection found heating element cycling on and off as designed. Customer stated unit struggles more when pan or other item is on burner. Placed pan on burner that was having more issues. Unit is still cycling heat to burner as designed. Informed customer while pan is on it will read temp of pan and will not cycle back until load on burner has reached below a certain temperature. Unit is running as intended. Job complete.

"Arrived on site to inspect dryer not turning on. Upon further inspection, the customer advised they suspect the fuse has gone bad again as the unit will turn on but it wont start. I attempted to start a cycle and it failed. I tested voltage and got 245V at the terminal block. Tested voltages at the control per the tech sheet and all checks were good. I disassembled the unit and tested the element, cutoff, thermostat and fuse and found the fuse open. Also found the harness to be different than normal as there is usually two light blue wires to the fuse and now theres one with a purple wire. I removed and replaced the fuse and tested the unit and it is operating as designed. I reassembled the unit and tested airflow and it is good and the vent going out of the home goes straight outside. I made recommendations for use and care to the customer. No lint observed during service, job completed."

"Arrived on site for dishwasher not completing cycles or drying dishes(per customer on arrival). Upon arrival confirmed failure and found clean led flashing 7 times consecutively. Checked diagnostic cycl and found rat and dishwasher working as designed. Found element thermal fuse under unit intact and control working but found element broken causing the heating failure to occur, rescheduled customer for 03/25/24 to complete repairs.ordering W10518394 element.; ordrng 1 W10518394 (Element)"

Site for a dishwasher that is not washing dishes. Inspected unit and work area. Around the unit through diagnostics and confirmed an F4 E3 (wash motor not running) error code. I did confirm the washer motor was not running in an auto test. I replaced the washer motor and tested unit. Unit began to work and operate as designed with no leaks present during operation. Call complete.

Arrived on site and replaced previously diagnosed manifold. Orifice holders and screws. Applied bubble solution and found no signs of leaks. Unit is now working as designed. Job complete.

Arrived onsite for a washer the is making screeching noise. Upon arrival The customer advised me that the noise sounded like something knocking against something when the unit is no spin. I ran the spin cycle and found the the normal was completed for the tube hitting the cabinet/chassis. I adjust it and tested the unit and found that the noise is now gone.

Arrived onsite for unit not starting a cycle. Found failed start relay. Replaced and tested. Unit is functioning properly. Job complete

"Arrived onsite to install previously ordered parts. Upon arrival I installed the new gearcase, stator, rotor,slider and clutch and tested the unit and found the unit operating as designed"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the lower harness and tested the unit. I found the latch was having a hard time. Logging Milad. I replaced the latch and tested the unit. Found the unit working an operating as designed. Call complete.

Arrived on site for fridge freezing top shelf . Checked and top self is around 30 degrees. Thermistor checked normal range . Nothing pushed on back wall to prevent proper air flow . Ordering control and recommend changing thermistor . No water leaks detected at time of service. Call to set return ; ordrng 1 W11546609 (Conrtol)

Arrived onsite for previously diagnosed parts. On inspection the water does not come out when there is a filter installed for 3 to 4 to weeks. I installed a new filter and the unit is still doing the same thing. The filter only last less than 30 days. Called and spoke with WP Tech line and they came up with the same solution as I did. The customer cut the old filter in half and found no debris that we could see in the filter. Customer is going to see if the new filter head makes a difference. Installed a new door gasket for the right door. The unit is operating as designed and no water leaks despite during service.Sr7738710711

"Arrived on site to test unit for not washing. Customer stated unit stopped washing first, then he cycled power, then it made a buzzing sound when draining but started washing. Ran diagnostics on unit, all components are engaging properly. Could not mimic issue. Advised customer that if issue returns to leave unit in failed state and contact office. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. The customer advised of the unit on most loads does not seem to spin out the clothes and theyre having to run through a drain and spin and ordered a ring out the clouds. Around the unit through diagnostics and did not find any stored error codes. Around the unit through an auto chest in the unit ran as designed. I checked the back to make sure the shipping bolted and removed and found that they had. I also found proper installation of the unit. I ran through the wash settings and found the normal/regular cycle with no spin. I found two other cycles on low or no spin as well. I called Whirlpool Techline and spoke to Rich SR# 7738719208. He advised that because the unit didnt store any error codes and most of the reasons why the machine would not finish the cycle would populate an error code, the issue would either be with off balance loads due to mixed loading/overloading or an issue with the spin speed setting upon the cycle start. He advised to make no repair and to inform the customer on spin settings. The unit is working as designed. Call complete."

"Arrived onsite for range oven not working. On inspection the bake would not ignite and the broil had a hard time igniting, when it ignited the flame only went half way around the burner. Installed new DSI board on unit and tested the bake to 300? and the broil now has the flame all the way around the burner. The range is operating as designed and no gas leaks were detected during service."

Arrived onsite for broken element support and attempted to repair by replacing support. Support defective. Ordering supports to repair. Customer wishes to be placed on sooner service list. ; ordrng 2 W10909479s

"Arrived on site to test unit for grinding noise. Found control damper was faulty causing excessive noise. Replaced damper, now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for weeping. Found hot valve was not closing all the way causing weeping. Replaced valve assembly, unit now working as designed. No leaks detected. Job complete."