Service History 1039

Near Leander, TX 78641
Lou
Job Details: 08/15/2018
arrived on site to install previously diagnosed and ordered part. I removed and replaced the ice door and tested the unit and the unit operated as designed. No water leaks observed during service, job completed.
Near Pflugerville, TX 78660
Wesley
Job Details: 08/15/2018
MDB8959SBS2 Arrived on site and found unit control burnt. Replaced control and used harness to repair burn damage. Unit is now operating as designed. All checks good. No leaks at time of service.
Near Temple, TX 76502
Dona
Job Details: 08/15/2018
Arrived on site for no ice production and only partial display on control, found open bin thermistor-replaced bin thermistor and control for partial display. Started unit and unit started pumping water and started ice production. Did not pull unit out of wall. All water connections are dry.
Near Austin, TX 78731
Luis
Job Details: 08/15/2018
Built in KitchenAid-replaced failed inverter control box
Near Round Rock, TX 78665
Tyler B.
Job Details: 08/15/2018
Near Marble Falls, TX 78654
Thomas L.
Job Details: 08/15/2018
Arrived on site for no operation. Found cutter grid not working as it was disconnected. Reconnected and watched a slab if ice being produced. Cutter grid is now working. All water connections are dry.
Near Austin, TX 78723
Joseph C.
Job Details: 08/15/2018
WDF520PADM7 Arrived on site for “unit fills, but does not drain” complaint. Inspected unit and found unit had been installed without knocking out disposal drain plug. Removed plug from disposal and tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Temple, TX 76501
Dona
Job Details: 08/15/2018
Arrived on site for fridge warm, found evap motor not turning not allowing for air flow in he ff section, replaced evap motor. Verified air flow checks good. Unit is not hooked to water.
Near Killeen, TX 76542
Arthur B.
Job Details: 08/15/2018
MVWC565FW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washing not completing cycles and leaking from bottom. Filled unit up to locate leak. Could not find leak coming from unit. Advised leak could be coming from wall. Also found unit will not agitate. Unit will need new capacitor to complete repair. R/S customer for Monday 8/20. All water connections were dry at time of service.
Near Austin, TX 78748
Kevin
Job Details: 08/15/2018
Arrived on site and inspected refrigerator and found frost buildup is blocking airflow on evaporator. Spoke with tech line and they recommended replacing thermistor and gave part number W10384183, SR7722715071. No water leaks from connections at time of service.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 08/15/2018
Model MHW6000AW0, Arrived on call for water leaking from bottom lower corner of washer, found no leaks from top or lower of washer but do see signs of sudsing and at top vent tube shows signs of over soaping and only water marks are from vent tube area running down the back area of the washer, found that customer is over soaping, instructed customer on soap usage, customer is on a water softener and so if using downy and plain was soap use half of number 1 on soap cups of each to prevent over sudsing, cleared all suds from inner tub, customer to use this soap instruction and see if issue returns, also instructed customer on cleaner due to the cleaner she is using is allowing suds to form, instructed customer whirlpool only recommends affresh cleaner or washer, no water leaks at time of serrvice, call complete.
Near Hutto, TX 78634
Nathaniel B.
Job Details: 08/15/2018
Model MHW6000AW0, Arrived on call for water leaking from bottom lower corner of washer, found no leaks from top or lower of washer but do see signs of sudsing and at top vent tube shows signs of over soaping and only water marks are from vent tube area running down the back area of the washer, found that customer is over soaping, instructed customer on soap usage, customer is on a water softener and so if using downy and plain was soap use half of number 1 on soap cups of each to prevent over sudsing, cleared all suds from inner tub, customer to use this soap instruction and see if issue returns, also instructed customer on cleaner due to the cleaner she is using is allowing suds to form, instructed customer whirlpool only recommends affresh cleaner or washer, no water leaks at time of serrvice, call complete.
Near Hutto, TX 78634
Tyler B.
Job Details: 08/15/2018
Near Killeen, TX 76542
Arthur B.
Job Details: 08/15/2018
NTW4516FW2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not filling properly and getting clothes clean. Ran diagnostics and found no error codes. Contacted WPL Techline Dave SR#7722714399 and states that this unit has a 4 position water level switch and will do a short fill and add water unit software is satisfied with fill. Techline advise unit is working as designed. No other issues found. All water connections were dry at time of service.
Near West Lake Hills, TX 78746
Kevin
Job Details: 08/15/2018
Arrived on site and inspected microwave and found it is heating but control display is not operating. Control need to be replaced and also touch panel to ensure repair on next visit, parts are no longer available microwave can’t be repaired, job complete
Near Round Rock, TX 78665
Tyler B.
Job Details: 08/15/2018
Near Lakeway, TX 78734
Luis
Job Details: 08/15/2018
Refrigerator-replaced failed main control
Near Killeen, TX 76543
Arthur B.
Job Details: 08/15/2018
WRX735SDBM00 (French Door Refrigerator) - Arrived onsite for customer complaint of icemaker not dispensing ice. Removed ice bin and found icemaker is not making ice. Dispenser motor does work, but icemaker got stuck mid harvest. Unit will need new icemaker. Also found shelf bin cracked and not holding items. Ordering new icemaker and bin. R/S for Monday 8/20. All water connections were dry at time of service.
Near Georgetown, TX 78633
Dona
Job Details: 08/15/2018
Arrived on site for no water flow out of dispenser. Found filter not allowing for water flow. Removed filter, flow is good. Installed filter and bled line. Unit is now working to spec, checked temps and ice production is good. Did not pull fridge out, all water connections dry. Rf100 $99.99 tax 8.25 total 108.24 collected through check.
Near Georgetown, TX 78633
Thomas L.
Job Details: 08/15/2018
Arrived on site for a no cool condition. Found unit had a defective thermostat. Replace. All operations are all now working. Unit will need time to cool down.
Near Austin, TX 78749
Brandon
Job Details: 08/15/2018
Arrived on site for part install of dryer feet, I installed dryer feet, unit tested good.
Near Georgetown, TX 78633
Dona
Job Details: 08/15/2018
Arrived on site for both ovens seeming too cold, found both units are around 20degrees low, calibrated both ovens by 10 degrees, verified temperatures were even after calibration. Showed customer how to calibrate oven. Builder Jason is paying for repair. Job code pr210 169.99 sales tax 14.02 total of 184.01. Spoke to Erika- calling builder to get payment. All operations check good.
Near Belton, TX 76513
Arthur B.
Job Details: 08/15/2018
WRX735SDBM02 (French Door Refrigerator) - Arrived onsite for customer complaint of no ice production intermittently on French door refrigerator. Found unit not making ice. Per last conversation on Techline, HV board needs to be replaced. Advised customer that board is not available. Part may need to come from factory. OF to be in contact with customer to R/S. All water connections were dry at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 08/14/2018
arrived on site to inspect washer showing error codes. Upon further inspection, I found that the unit had water in the bottom of the tub as if the drain pump did not come on. I attempted to placed the unit in diagnostics, but the when I plugged the unit in, the drain pump attempted to come on but sounded as if something was logged in it. Using my wet vac, I removed all of the water from the unit and inspected the drain pump and found approximately five screws/nails inside the the outer tub and inside the drain pump. I removed and replaced the drain pump and tested the unit and the unit operated as designed with no error codes. No water leaks observed during service, job completed.
Near Smithville, TX 78957
Nathaniel B.
Job Details: 08/14/2018
Model WRS588FIHV00, Arrived on call for ice maker makes ice and then melts and freezes a big block of ice in the ice bucket and water runs out the dispenser, found that ice maker mold is broken so when fills runs in to ice bucket, replaced ice maker and it flexed but did not return to home position, found wires broken at bottom freezer door hinge see pics, instructed customer that door orders take 6-8 weeks office will reschedule with customer., no water leaks at time of service. Turned ice maker off.
Near Smithville, TX 78957
Nathaniel B.
Job Details: 08/14/2018
Model WRS588FIHV00, Arrived on call for ice maker makes ice and then melts and freezes a big block of ice in the ice bucket and water runs out the dispenser, found that ice maker mold is broken so when fills runs in to ice bucket, replaced ice maker and it flexed but did not return to home position, found wires broken at bottom freezer door hinge see pics, instructed customer that door orders take 6-8 weeks office will reschedule with customer., no water leaks at time of service. Turned ice maker off.
Near Georgetown, TX 78628
Thomas L.
Job Details: 08/14/2018
Near Salado, TX 76571
Arthur B.
Job Details: 08/14/2018
MVWX655DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer lid cracked near hinge. Found plastic frame cracked near hinge and causing lid not to close correctly. Removed defective lid and installed new replacement. Reassembled. New lid now closes properly. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78749
Luis
Job Details: 08/14/2018
Refrigerator-replaced failed main control
Near Lorena, TX 76655
Dona
Job Details: 08/14/2018
Arrived on site for no ice production, found bf in test 120 showing IM bin full when unit has no ice inside of bucket. Replaced icemaker and verified unit filled and started production. All water connections dry, did not pull unit out of wall.
Near Georgetown, TX 78626
Steve C.
Job Details: 08/14/2018
Arrived on site for the unit will not heat. Tested the unit and found the wall plug is loose. Advise customer to call a electrician to fix the wall plug. Unit is working properly. Customer paid for the service fee and gave the customer a military discount.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 08/14/2018
Model WRX986SIHV00, Arrived on call for interior lights going on and off intermittently, found all lights are working but intermittently with one door open and the rest closed the interior light will not go out with all light switches pressed, installed led control and all interior lights are going on and off as they should, also found that adapter is forming ice at the back of it and ice room door seal has a defect in it will need sealer gum, white adapter kit with fan and ice door door, will reschedule for 8/21/18, no water leaks at time of call.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 08/14/2018
Model WRX986SIHV00, Arrived on call for interior lights going on and off intermittently, found all lights are working but intermittently with one door open and the rest closed the interior light will not go out with all light switches pressed, installed led control and all interior lights are going on and off as they should, also found that adapter is forming ice at the back of it and ice room door seal has a defect in it will need sealer gum, white adapter kit with fan and ice door door, will reschedule for 8/21/18, no water leaks at time of call.
Near Salado, TX 76571
Arthur B.
Job Details: 08/14/2018
MEDB835DC4 (Dryer) - Arrived onsite to install dryer motor and wheel to dryer. Upon disassembly,found undergarments lodged in blower wheel housing. Removed obstruction and reassembled. Dryer now heats and tumbles quietly. Did not need motor nor blower wheel. Dryer vent and lint trap was clean of lint at time of service.
Near Georgetown, TX 78628
Tyler B.
Job Details: 08/14/2018
Near Pflugerville, TX 78660
Wesley
Job Details: 08/14/2018
KOCE500ESS06 Arrived on site and found unit control preventing micro cycle. Replaced control. Unit is now operating as designed. Advised customer on repair, all checks good,
Near Buda, TX 78610
Diego G.
Job Details: 08/14/2018
Arrived on site. Checked for no ice issues. Found module on ice maker bad. Replaced icemaker assy, all functions tested ok. No leaks present. Job complete.
Near Buda, TX 78610
Diego G.
Job Details: 08/14/2018
Arrived on site. Checked for no ice issues. Found module on ice maker bad. Replaced icemaker assy, all functions tested ok. No leaks present. Job complete.
Near Buda, TX 78610
Diego G.
Job Details: 08/14/2018
Arrived on site. Checked for no ice issues. Found module on ice maker bad. Replaced icemaker assy, all functions tested ok. No leaks present. Job complete.
Near Temple, TX 76504
Arthur B.
Job Details: 08/14/2018
MDB4949SDZ0 (Dishwasher) - Arrived onsite for customer complaint of water leaking from bottom of dishwasher. Ran test and found black water fill tube was not fully secure. Secured fill tube and retested. Unit now fills,washes drain and heats with no leaks or issues. All water connections were dry at time of service.
Near Georgetown, TX 78628
Thomas L.
Job Details: 08/14/2018
Arrived on site for no ice condition. Found emitter receiver flashing double flash failure code. Replaced emitter/receiver kit. All water connections were dry.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 08/14/2018
Model WRX735SDHW00, Arrived on call for not dispensing water or ice intermittently, Was not able to repeat symptom of no water or ice dispense but did find ice maker not making ice, had 120 ac volts to ice maker then i jumped the t-h on ice maker with door switches closed and ice maker would not cycle, installed ice maker and tested and it cycled and filled with water , also found humidity control drawer the slide on the shelf with roller came off the rivits on right hand side will need shelf with roller assem. And will reschedule for 8/21/18, also instructed customer for dispenser when calling for cubed ice only getting crushed to dump ice bucket 1-2 times per week to start new i e and should see this issue go away to were when calling for cubed only gets cubed ice and when calling for crushed ice only gets crushed ice, no water leaks at time of call.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 08/14/2018
Model WRX735SDHW00, Arrived on call for not dispensing water or ice intermittently, Was not able to repeat symptom of no water or ice dispense but did find ice maker not making ice, had 120 ac volts to ice maker then i jumped the t-h on ice maker with door switches closed and ice maker would not cycle, installed ice maker and tested and it cycled and filled with water , also found humidity control drawer the slide on the shelf with roller came off the rivits on right hand side will need shelf with roller assem. And will reschedule for 8/21/18, also instructed customer for dispenser when calling for cubed ice only getting crushed to dump ice bucket 1-2 times per week to start new i e and should see this issue go away to were when calling for cubed only gets cubed ice and when calling for crushed ice only gets crushed ice, no water leaks at time of call.
Near Jonestown, TX 78645
Steve C.
Job Details: 08/14/2018
Arrived on site for the unit left rear burner is not turning on. Tested the unit and found the left rear element has a short. Replaced the element and tested the unit. Unit works properly and job complete.
Near Waco, TX 76712
Dona
Job Details: 08/14/2018
Arrived on site for no water coming in to washer, found mix valve mechanically closed, not allowing for any water to enter. Replaced valve verified water is now entering on cold and hot side, ran unit through quick cycle 2 x and verified all water connections dry. Unit is now functioning to mfg specifications.
Near Lago Vista, TX 78645
Steve C.
Job Details: 08/14/2018
Near Belton, TX 76513
Arthur B.
Job Details: 08/14/2018
WFW95HEDW0 (Front Load Washer) - Arrived onsite for customer complaint of front load washer not starting. Tested unit and found control not starting. P&L are as follows; W11032117 (Control) $304.04,FL290 $189.99. Customer declining repair due to cost. Collected SVC of $108.24 today. All water connections were dry at time of service.
Near Austin, TX 78717
Thomas L.
Job Details: 08/14/2018
Arrived on site for noisy operation. I found that as soon as you plug the unit in the drain pump runs. I cannot enter diagnostics. The pump will not stop running even with the pressure hose disconnected. Unit will need new control. Will bring valve and pump just in case. Water connections are dry.
Near Waco, TX 76707
Dona
Job Details: 08/14/2018
Arrived on site for dryer not turning on, found voltage on the wall without load at 110 from l1 to neutral and l2 to neutral at 134. Found with load on dryer l1 to neutral at start unit will start when holding push to start down voltage jumps to 178 volts one sided. Customer needs an electrician. All operations check good on dryer. Ducting clear.
Near Waco, TX 76707
Dona
Job Details: 08/14/2018
Arrived on site for dryer not turning on, found voltage on the wall without load at 110 from l1 to neutral and l2 to neutral at 134. Found with load on dryer l1 to neutral at start unit will start when holding push to start down voltage jumps to 178 volts one sided. Customer needs an electrician. All operations check good on dryer.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 08/14/2018
Model ASI2575GRB00, Call customers cell phone 5127184956 on return Arrived on call for noise complaint from unit, found humming noise only and found that the noise is internal con the compressor which is not normal it gets louder as it runs, will need compressor, uv drier, and access valve, will reschedule for 8/21/18, no water leaks at time of call, customer requests first thing 8 am appointment and did instruct customer time frame is not a guarantee that she will get it, if customer can not get this appointment will need to reschedule.
Near Bastrop, TX 78602
Nathaniel B.
Job Details: 08/14/2018
Model ASI2575GRB00, Call customers cell phone 5127184956 on return Arrived on call for noise complaint from unit, found humming noise only and found that the noise is internal con the compressor which is not normal it gets louder as it runs, will need compressor, uv drier, and access valve, will reschedule for 8/21/18, no water leaks at time of call, customer requests first thing 8 am appointment and did instruct customer time frame is not a guarantee that she will get it, if customer can not get this appointment will need to reschedule.
Near San Marcos, TX 78666
Diego G.
Job Details: 08/14/2018
Arrived on site. Checked for no ice issues. Found error code for icemaker YouTube for last position. Replaced ice maker and Adjusted fill tube heater, all functions tested OK. No leaks present. Job complete
Near San Marcos, TX 78666
Diego G.
Job Details: 08/14/2018
Arrived on site. Checked for no ice issues. Found error code for icemaker YouTube for last position. Replaced ice maker and Adjusted fill tube heater, all functions tested OK. No leaks present. Job complete
Near San Marcos, TX 78666
Diego G.
Job Details: 08/14/2018
Arrived on site. Checked for no ice issues. Found error code for icemaker YouTube for last position. Replaced ice maker and Adjusted fill tube heater, all functions tested OK. No leaks present. Job complete
Near Austin, TX 78759
Cliff
Job Details: 08/14/2018
Whirlpool refrigerator WRF767SDEM01. Arrived on site to diagnose a refrigerator that is not cooling in the RC. Tested unit and found RC evaporator thermistor swelling due to lack of epoxy where wiring enters thermistor. Replaced RC wiring harness with thermistors. Secured evaporator thermistor with zip ties and sealed with tape. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78717
Thomas L.
Job Details: 08/14/2018
Arrived on site for no dry condition. Found element shorted in two. Replaced. Tested. Water connections are all dry.
Near Austin, TX 78745
Kevin
Job Details: 08/14/2018
Arrived on site and replaced all paarts diagnosed on previous visit. Door appears to be closing better spoke with techline and they do not recommend replacing anything further, job complete. SR7722705089
Near Waco, TX 76706
Dona
Job Details: 08/14/2018
Arrived on site for white residue on left front small burner. Found residue is overflow from a boil over, cooktop does not seem to be affected. Inspected all four burners and all checked to spec, water boiling correctly. Oven temps check good.
Near Waco, TX 76706
Dona
Job Details: 08/14/2018
Arrived on site for customer stating that drain hose not installed correctly. Hose under sink does not have full loop but unit is draining correctly. Water is not syphoning into unit. Check valve is correct on DW side. Ran unit through diagnostics and found no saved error codes. Checked all operations of dishwasher are running to mfg spec. All water connections dry.
Near Cedar Creek, TX 78612
Nathaniel B.
Job Details: 08/14/2018
Model WTW5000DW1, Arrived on call for not spinning or wet cloths at the end of the cycle, f7 e6 motor fault, f7 e1 basket speed fault, , found cap is bad reading 0.004 nf which is bad see pic of cap, installed cap then ran auto test and all checks good, then ran calibration and all checks good, call complete, no water leaks at time of call.
Near Cedar Creek, TX 78612
Nathaniel B.
Job Details: 08/14/2018
Model WTW5000DW1, Arrived on call for not spinning or wet cloths at the end of the cycle, f7 e6 motor fault, f7 e1 basket speed fault, , found cap is bad reading 0.004 nf which is bad see pic of cap, installed cap then ran auto test and all checks good, then ran calibration and all checks good, call complete, no water leaks at time of call.
Near Harker Heights, TX 76548
Arthur B.
Job Details: 08/14/2018
MVWC415EW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not draining. Found drain pump faulty. Removed water from tub and removed faulty drain pump. Installed new replacement and reassembled. Manually ran water thru tub and activated drain pump to clear all soap from tub. Calibrated unit. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78728
Cliff
Job Details: 08/14/2018
Amana dryer NED4655EW1. Arrived on site to diagnose a dryer that is not rotating timer. Tested unit and found loose connection on timer motor causing no timer operation. Reset connection and tested unit. Found all is functioning properly at this time. No other failures were found at this time.
Near Bee Cave, TX 78738
Brandon
Job Details: 08/14/2018
Arrived on site for fresh food section not cooling properly, I found freezer to be at -7 degrees, and fresh food section at 48 degrees. I found he damper was in the shut position when I arrived. I turned unit off to cycle the damper motor, turned unit back on, found power getting to damper motor, but damper was not opening, bad damper motor. I replaced the damper assembly unit tested good. Water lines were dry at time of service
Near Oakalla, TX 78608
Arthur B.
Job Details: 08/14/2018
MHWZ600TE00 (Front Load Washer) - Arrived onsite for customer complaint of front load washer getting error code F01 and not starting. Found drain pump had seized. Removed and removed drain pump. Clear error codes and ran manual test cycle. Unit now fills,agitates,drain and spins with no issues. All water connections were dry at time of service.
Near Round Rock, TX 78665
Tyler B.
Job Details: 08/14/2018
Near Austin, TX 78717
Lou
Job Details: 08/14/2018
arrived on site to inspect cooktop burner flame going out. Upon further inspection, the customer advised that the middle burner would go out when she turned the burner down from medium to low. I found that the orifice for the simmer was clogged and not allowing gas flow to the burner. I cleaned the orifice out and tested and the burner operates as designed. I verified all burners were functioning properly. No gas leaks detected during service. Job completed.
Near Liberty Hill, TX 78642
Steve C.
Job Details: 08/14/2018
Arrived on site for the unit is intermittently freezing and not cooling in the fridge section. Tested the unit and found the damper control is closed and will not open. Found the damper is defective. Quoted customer for the part $78.94 and labor rf140 $169.99 plus tax. Replaced the damper and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Cedar Park, TX 78613
Thomas L.
Job Details: 08/14/2018
Please cancel this call as the customer stated she canceled with office as unit is working properly.
Near Lorena, TX 76655
Dona
Job Details: 08/14/2018
Arrived on site to replace door glass pack due to condensation. Found old door and new door packs are cut with ventilation on all four corners. Glass pack is designed this way. Sr#7722703370. All operations check correct. Condensation goes away after air flow reaches inside when door is closed. Temperatures check good. Customer has another unit hat is creating condensation when door is open as well.
Near Georgetown, TX 78628
Jerry C.
Job Details: 08/14/2018
106.51133210 Arrived to inspect noise. I found the damper very noisy and I removed and replaced it. The cabinet required squaring and door leveling. I sealed gapping and tested. Operational test good, no leaks observed during service.
Near Cedar Park, TX 78613
Thomas L.
Job Details: 08/14/2018
Arrived on sit for no operation. Replaced failed switches and fuse and interlocks. Unit tested properly after repairs.
Near Hutto, TX 78634
Tyler B.
Job Details: 08/14/2018
Near Pflugerville, TX 78660
Wesley
Job Details: 08/14/2018
NTW4605EW0 Arrived on site and found impeller failed in drain motor and stops pushing under the slightest resistance. Quoted drain as 67.78 and labor as 179.99. Customer paid in full. Customer will be out of town. Will call back in for completion on return.
Near Cedar Park, TX 78613
Thomas L.
Job Details: 08/14/2018
Ar iced on site to find failed dishwasher door gasket will order.
Near Killeen, TX 76549
Arthur B.
Job Details: 08/14/2018
NTW4516FW2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not starting. When arrived,unit was unplugged. Plugged unit in and found drain pump constantly running. Was able to cancel the cycle and run calibration. Unit calibrated successfully. Tested unit. Unit fills,agitates drain and spins as intended. Customer will need to raise drain hose so that it’s above the the console for better water flow. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76549
Arthur B.
Job Details: 08/14/2018
MVWX655DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer drain hose not secured to house drain. Did find drain hose was not secured to house drain. Did take pictures of water damage prior. Secured drain hose with zip tie. Tested drain. Unit drain as intended. No other issues found. Customer did not have funds for service fee. Did not collect at this time. All water connections were dry at time of service.
Near Temple, TX 76502
Dona
Job Details: 08/14/2018
Arrived on site for no ice production, found recirculating pump working, found heater working, valve working. Found open bin thermistor. Found upon arrival customer states that not all functions of display working at all times. Will need display board, and bin thermistor. All water connections dry. Will reschedule for Friday 8/17/18.
Near Austin, TX 78717
Thomas L.
Job Details: 08/14/2018
Arrived on site for outside walls getting hot. Found condenser fan blade off of motor. Reinstalled
Near Killeen, TX 76542
Arthur B.
Job Details: 08/14/2018
MHWE300VF0 (Front Load Washer) - MHWE300VF0
Near Georgetown, TX 78633
Lou
Job Details: 08/13/2018
arrived on site to install a dishwasher. Upon arrival, I found that the unit had already been installed into the cabinet area. Upon further inspection, I found that the drain hose needed to be attached to the disposal and the water hose needed to be attached to the water outlet. I was able to attach the drain hose, but the water hose is approximately one foot too short. The builder was on site and I advised him of the situation and that the hose needed to be ordered and the office will schedule a return service call once the part arrives. I am ordering an 8ft water hose and the office is to schedule the return service. No water leaks observed during service.
Near Austin, TX 78728
Scott
Job Details: 08/13/2018
OK built-in wall ovens 30 inch door not closing
Near Canyon Lake, TX 78133
Daniel A.
Job Details: 08/13/2018
MVWX655DW1 Not recognizing cycle selection. Ran diagnostic. Unable to verify cycle selection during diagnostic. Replaced control. Verified normal operation after service. Checked water inlet and drain hoses. No leaks detected
Near Austin, TX 78739
Kevin
Job Details: 08/13/2018
Arrived on site and found dryer is not heating, remove rear panel and found everything is good, disassemble dryer and found igniter is operating properly. Removed supply line from rear of dryer and found there is no gas from the supply, recommended that a plumber be consulted to correct issue as the gas valve is not allowing gas flow. Gas cooktop is operating properly. No gas leaks at dryer connections at this time, job complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 08/13/2018
WDT720PADM3 Arrived on site and found unit operating as designed. Leak due to oversudzing. Advised customer on less soap usage. No leaks during test. All checks good.
Near Pflugerville, TX 78660
Wesley
Job Details: 08/13/2018
WDT720PADM3 Arrived on site and found unit operating as designed. Leak due to oversudzing. Advised customer on less soap usage. No leaks during test. All checks good.
Near Georgetown, TX 78633
Tyler B.
Job Details: 08/13/2018
Near Austin, TX 78746
Luis
Job Details: 08/13/2018
Built in KitchenAid-defrosted icemaker fill tube
Near Leander, TX 78641
Lou
Job Details: 08/13/2018
arrived on site to inspect washer leaving bad odor on clothing. Upon arrival, the customer advised that when they do laundry, sometimes the clothes come out with a bad smell. The customer provided some clothing that had been recently washed and I could smell a bad odor on them. It smelled as if the towel articles had been left in the washer for a period of time after the wash was completed and not placed into the dryer immediately after washing. I advised the customer to make sure that when the wash is done, to removed the articles from the washer and place them in dryer and not allow the articles to sit in the washer for a period of time. Leaving them in the washer will allow the clothing to mildew and get this bad odor. Also, I advised the customer to clean their washer at least every 30 loads or so and to wash all hot water washes at the end of their washing day. Recommended that the customer purchase some washer cleaning liquid to help in getting the smell out of the unit too. No w
Near Round Rock, TX 78681
Cliff
Job Details: 08/13/2018
Whirlpool refrigerator GZ25FSRXYY2. Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found drain grommet clogged causing unit to leak water from the bottom of the freezer. Replaced drain grommets with drain tube assembly. Deiced freezer and tested unit. Found all is functioning properly at this time. No leaks found at time of service.
Near Dripping Springs, TX 78620
Diego G.
Job Details: 08/13/2018
Arrived on site. Check for level issues. Found freezer door not aligned correctly. Reposition freezer door and lined up doors. All functions tested OK. No leaks present. Job complete
Near Dripping Springs, TX 78620
Diego G.
Job Details: 08/13/2018
Arrived on site. Check for level issues. Found freezer door not aligned correctly. Reposition freezer door and lined up doors. All functions tested OK. No leaks present. Job complete
Near Dripping Springs, TX 78620
Diego G.
Job Details: 08/13/2018
Arrived on site. Check for level issues. Found freezer door not aligned correctly. Reposition freezer door and lined up doors. All functions tested OK. No leaks present. Job complete
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 08/13/2018
Arrived on site no. lol condition in freezer. Found fresh food at 39 and freezer at 29. Found all operations running. Found compressor hot but only pulling .39 amps. Unit will need a new compressor which is discontinued. Part is DISCONTINUED 12001966. Referring customer to factory as part is stills Nader 12 year part only warranty. 800-253-1301
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 08/13/2018
Arrived on site for unit not sparking correctly. Plugged unit in and it worked. Suspect unit has failing switches.none available. 74007774
Near Cedar Park, TX 78613
Lou
Job Details: 08/13/2018
arrived on site to install four prong power cord to a dryer. Upon further inspection, I found that the unit had a three prong cord and needed a four prong cord installed along with the dryer vent tube. I quoted the customer DR100 $129.99 for labor and $32.71 for the our prong cord for a total including tax of $176.12. The customer agreed to the install and paid in full. I removed the three prong cord and installed the four prong cord and installed the vent hose and tested the unit. The unit operated as designed, no lint observed during service. Job completed.
Near Killeen, TX 76549
Arthur B.
Job Details: 08/13/2018
MVWC400XW4 (Top Load Washer) - Arrived onsite to install new water valve from prior visit’s diagnosis. Removed water valve and installed new replacement. Reassembled and calibrated unit. Unit calibrated successfully. Water valves opens as intended. All water connections were dry at time of service.
Near Round Rock, TX 78681
Cliff
Job Details: 08/13/2018
Maytag washer MVWB765FW0. Arrived on site to diagnose a washing machine that is not completing spin cycles on occasion. Tested unit and found no mechanical failures to washer or no error codes saved in control. Advised homeowner on best loading procedures and cycles to use for proper operation. Also recalibrated machine to ensure washer is registering proper load sizes. No other repairs are needed at this time and all is working properly. No leaks were found at time of service.
Near Georgetown, TX 78633
Tyler B.
Job Details: 08/13/2018